MetLife Auto Reviews

I originally went with MetLife Auto and Home Owners about 10 years ago. I decided to go with them on the recommendation of my independent agent. At the time, I probably picked them more for price than anything else. However, after losing my home and everything in it to a fire, I will be with MetLife even if they are not the cheapest. They brought in a claim guy from their "Major Loss" department and I was very skeptical. They also brought in an arson investigator. However, once the cause of the fire was determined (an electrical component in the alarm system), I felt they were on my side and had my back at every turn! I expected to have to fight for fair settlements. They were very fair, expeditious, and awesome to deal with.

I'm currently shopping for Homeowners Insurance quotes and came across Metlife reviews and I felt I should share my experience. Back in 2010 I was with Geico Auto and paying just under $300 a month for full coverage for two vehicles. I was not complaining but at the same time if I could get a lower premium I was willing too. Talking with a coworker whom had had Metlife Auto before mentioned to me that as employees of my job we get a cool monthly payment for Metlife and he guaranteed it would be lower than I was paying with Geico! So of course I called and spoke with a rep from Metlife and to my surprise the quote floored me! For both cars and 3 licensed adults (1 of the 3 newly licensed and just turning 18) full coverage was right around $72 + windshield protection made it about $86 a pay period!!! HECK YESSS I got with METLIFE IMMEDIATELY.

First of all this insurance is high as the sky and second I will not recommend no one else to MetLife. I cancelled my policy and they garnish my checks 2 weeks after I cancelled them, so they put me in a terrible situation and now I having issues because of MetLife. They will not have to worry about me nor anyone else who do voluntary paycheck deductions. I will never do that again.

I never had auto insurance with MetLife. I got them through my employer and that was the beginning of the end for me. I would give an arm to have stayed with Progressive. I had an incident of theft of my vehicle on January 8, 2016, I reported it and immediately I was at fault and committing fraud because a key was used. If it was I didn't authorize it and knew nothing about it. My car had some undercarriage damage and front and back damage easily fixed. It took them two months to say it was totaled after telling me that it was fixable. I had to rent a car because they still weren't done. It took another month for them to say they not fixing it.

Hey, guess what! If you are insured with MetLife then you can run a red light, smash into another vehicle and not be held 100% responsible. That's right! I know because I am on the receiving end of the accident. MetLife has decided that since I didn't magically find a way to avoid colliding with their client that confessed to running a red light, that I was partially to blame. So hey, if you want to have an insurance company that lives up to the "I'm not to blame, no matter what" philosophy, then MetLife is the company for you!

I had a policy with MetLife thru my employer, MetLife was taking their money out of my check every month. Under this policy I had three vehicles, two with full coverage and one with only liability. I sold one and got it out of the policy but amazingly my payment went from $212 a month to $265 a month for two vehicles. I have no accidents, no tickets, no DUI OR SR22. Clear record, so I called thinking it must be a mistake, no it was my payment so I cancelled policy. Now they kept on taking money out of my check and when called to complain and get my money back they were very unprofessional and was told that I was behind in my payments and I still owed them money. How can I owe them money in late or back payments if they have been taking their money out from my check?

I have been a customer with MetLife for 9 years. I had one at fault accident and a minor speeding ticket more than a year ago. There were some not at fault incidents in my policy but I received a note from MetLife mentioning all these not at fault incidents combined with the 2 at fault incidents as a cause to not renew my insurance. How can an insurance company cancel a policy just based on 2 incidents? This is a very harsh move on their part for a customer who has been with them for 9 years and this clearly shows that they don't value their customers at all so be careful while buying a policy from MetLife Auto.

We were in CA on vacation and a woman hit us not yielding (or looking) from a mini mall. We were not at fault since we were in a moving vehicle and she was looking the other way when she drove into the second lane of traffic and rammed into us. So, after many phone calls when we got back to FL, MetLife finally paid the rental car damage. I had to jump thru hoops to get it paid though. The kicker is, that MetLife blamed us even though we were on a moving regular road and this person wasn't looking and pulled into the second lane of oncoming traffic from a mini mall. The accident report shows the police noted it was the fault of this person. MetLife did not have any other correspondence with us once they paid the rental company. Then, all of a sudden, they raise our rates and it is showing up on their insurance as an accident we caused. WTF? BEWARE!

I got this policy on January 2, 2016. I have been paying on it every month. On May 14th my son, who is on my policy had an accident, he hit a pole. Well I called to get a claim started and they gave me a claim number. On Saturday, I got another car, I tried to add it to my "policy" only to be told that I never had a policy in the first place. I asked why they sent me a policy and ID Cards if I don't have a policy, and I have been getting the runaround ever since. I told them I want all my money back. Of course no one has even tried to contact me.

This company is awful to deal with. They never return calls and take forever to respond to anything. Waste of money!

I have been a MetLife customer for 30 years! Today I received a "Notice of Cancellation or Nonrenewal." They say it is because of an accident two years ago, where I backed into a mailbox and sustained a small amount of damage to my car, and then another six months ago when my husband backed into a parked car and caused a small amount of property damage -- no bodily injuries or anything. 30 years I have been paying their premiums... I have good credit, I've never had a gap in coverage, and we increased the policy limits. What an insult. You are nuts to buy a policy with them.

One of the claim adjusters named Kashea ** made it very hard for me to make a auto claim when the driver that hit my car accepted fault. She asked me to get a video recording of the accident and asked to speak to the owner of the vehicle that I was driving which was under my mom. My mom is on vacation and I don't want to put stress on her life.

If youre in a accident with anyone who has Metlife beware. They will do or say anything not to accept liability. I was hit from behind by a Metlife policy holder. She got a ticket for following too close. 5 days after the accident they are still horsing me around. The claim adjuster came out trying to low ball the repairs. Take pictures and get telephone numbers from witnesses. Met life sucks...

I have had MetLife for several years and could not figure out why my insurance was so high when I have not had any claims and my husband and I have good driving records. I continuously called them to discuss the rates and realized that when I sent them my marriage certificate 4 years ago they never changed our marital status to married rather than unmarried. This company has been overcharging me for 4 years to the tune of about $350 a year. They are trying to tell me that they can only give me a $100 credit. This is not an error on my part and I supplied this company with everything required of me. Basically they just stole $1,500 from me.

Auto Accident Claim older than one year not yet settled. One of the insured by MetLife Auto ran his car into my gas station and burnt the gas pump on Jan 3, 2015. Police report and claim was filed same week with MetLife Auto. They never settled the claim. I then filed complaint with NJ Department of Banking & Insurance. MetLife then processed the claim for all items but two. They mentioned that these two items can only be settled with actual invoices and not on estimate as submitted by me. I agreed and asked them to proceed. They sent me a release form for the total amount, including the two items that would be settled later with actual invoices. When I complained, they agreed that release should be specific to exclude these two items. But they never sent me the new release form. I have had several email exchanges - one sided exchanges as I write and they do not respond.

So my daughter was in an accident. She was turning left and another car came flying over a hill. Oncoming traffic wasn't visible due to the hill. There was a dip in the road that traffic goes into that makes them invisible to anyone turning. She was speeding and on her phone. She looked up in time to slam on the brakes, but not fast enough to prevent her from hitting my daughter. The other driver was driving an Altima and hit my daughter's Jeep Grand Cherokee (which is a tank) and spun it one and a quarter full turns before pushing it another 30 feet. My daughter's engine parts were spread over a 30 foot area. The girl ended up with a shattered ankle. She was driving someone else's car and was not insured.

Purchase Metlife Auto in October 2015. Had them before through my employer. Never had any problems so I decided to come back. Can't say the same this time around. After having the coverage for about 2 months, I find out my policy had been canceled. Metlife indicated their underwriting department confirmed I had a suspended license. After several calls to NCDMV and having to obtain a driving record to prove that information was incorrect, Metlife reinstates my policy. However on my next payroll deduction, they take out 2 months. After calling and speaking with several associates, I'm refunded my money only to find out my collision has been canceled which is required in NC. They tell me they can't add it back. I ask for the steps to cancel the policy. I am told this can be done via email. My email is sent requesting cancellation.

Shame to say goodbye but necessary.

I've been with this company for about 15 or more years with no claims. In July and November 2015, I received cancellation notices from them. I had been driving without insurance for a month. I paid the July fine to the DMV for $330.00. I don't know if it was my fault or not. This happened again in November! The notice I received was postmarked two days before I received it. I've always paid my bill when I received it. They would not reinstate me and I facing the loss of my plates for 23 days and probably another fine. I am a good, careful senior driver. I'm with another company now, and I paid the full premium immediately. I'm happy that I'm no longer with Metlife. I live alone. I need my car because I can't walk to the store or appointments. I'm going to be without my car for almost a month and that is scary. My other bills do not "get lost".

On April 20,2015 I had an accident. I send the pictures and describe to them the incident, even the other driver admit his fault. The insurance respond very well and sent my vehicle for repairs and paid the damages right way. But what make me upset was that they took (7) seven months to refund my $500.00 dollars deductible after I call the them and send them e-mail about 20 times. They not ever responded to my e-mail when I was asking about how was the accident investigation. I moved from AAA insurance to MetLife. But after this poor, very poor costumer service, I move back from MetLife to AAA.

I received solicitations via postal mail to enroll into payroll deductions. I was told this would be a quick and cheaper method for paying my insurance. Well not only did the customer service agent sign me up for more than what I asked for, they also took way too much out of my check. I called to have the mistake corrected and on two occasions was lied to about the changes. I was told the extra policy was deleted and as well that I would not have this mishap to occur again with my payments. Well it happened again and I couldn't be more pissed off!! I ** hate this company and I will terminate my policy effective next business day. I hope no one else goes through what I have.

I transferred to MetLife insurance in July 15th, 2015 and they told me my monthly payment was going to be $195 which I was ok with that. The first day they took that money out of my bank account. A month later when I got my first bill it was $298. What kind of company is this? $100 dollars extra in one month? I call and they said that was going to be my new rate. The first rate was a mistake. I call in September to cancelled after paying another $300. Total of $800 in 2 months and a half. And it’s November and am still getting bills. Am not sure what kind of company is this that take advantage of people's money. I finally switch to Geico and my bill is now $149 and customer service is exceptional. I feel so frustrated just because they took a lot of my money without explanation.

Metlife gives me the best price for the package that I have. I also get a discount on my deductible for every year I am with them. I have shopped around to make sure that I am getting the best price yearly but side by side no other company is cheaper without sacrificing coverage. I am happy with metlife.

Their pricing is the most reasonable of all the quotes I received, customer service is excellent (I haven't - knock on wood - had to file a claim so far). They answer questions clearly. Making changes to the policy is painless. At last year's renewal my premium actually went down by a few dollars. What's not to like?

I like them so far. I have not used them for a long time and I have not had to make a claim yet but the price is pretty good for my 3 cars, and I have full coverage. I also have house insurance with them and their package deal is amazing. I signed up through a friend and she gave me an incredible deal. And when she retired, they honored the deal she made with me.

I don't have much interaction with my insurance company. I have only ever had one claim. It was dealt with quickly. I have called several times with questions and always got answers in a timely fashion. I find their rates a little high, but that seems to be because of my zip code. I don't actually live in Providence, but my town has the same zip code.

Very happy with MetLife, they have deductible forgiveness, and discounts for multiple policies. I have only had one auto insurance claim, and they handled it quickly and easily and applied my deductible credit without a problem. I also didn't notice any increase in my premium afterwards. Also love their homeowners insurance.

I have had an auto insurance policy with MetLife for 10+ years. I have consistently had wonderful customer service any time I have placed a call and I have found many benefits to using them for my personal insurance needs. Many years ago I had a car accident and the claim was resolved quickly and without delay. Currently I am able to make use of a tenure discount (for many years with the same agency), a discount through my employer, as well as a multi-policy discount (I also have renter's through MetLife). I have had no reason to contact MetLife in the past year or so and make use of their website to make payments as well as pull policy information as needed (replacing policy cards etc). The website could use some more attention and bells and whistles but generally it is very straightforward and easy to use.

MetLife is easy to work with but expensive compared to other insurance companies. I especially appreciate that MetLife covers new windshields if damaged by rocks, etc. The company was easy to work with when one of my family members was involved in an accident. They did not give her the runaround like some insurance companies do. Overall, I am satisfied with MetLife.

Billing is a nightmare, customer service is a joke. Their communications are horrible, and nearly every day we are receiving some form of communication from them. They've made several mistakes on our multiple policies, resulting in fees and lapses in coverage. We are seeking other companies now, as this is just ridiculous.

It was easy to get a quote and complete the process to get insurance. I was able to get the policy with phone calls and emails - no in office appointment was necessary, which was key given my hectic work schedule. The agent was helpful and did not make any mistakes along the way, and he had answers to all my questions. It has been easy to pay all associated fees (I have monthly costs directly taken out of my checking account). Prices aren't the best though so I plan to shop around shortly.

Received reasonable rate and covered with same as I had before. Discount through employment which is very important due to my state high rates. Easy deductions from paycheck or bank account monthly make it convenient. Got answer on 800 number right away for my question. Also can combine with home or rental insurance on one service and newsletters included. Got help to further lower insurance by taking state safe driver class online.

I am satisfied with Metlife because I have been with them for over thirty years with no problem. I would recommend Metlife to anyone who is in the need for auto insurance .They are reliable, very nice customer service, also gives you discount on your auto insurance .The deductible is reasonable and they are very helpful when I need them.

I have been with them for about 15 years. I also have homeowners insurance with them. I have never had any problems with them at all. I was in one serious accident and my car was totaled. They processed the claim quickly and gave me the check for my car so I could get a new one.

I have been insured with Metlife for over 30 years. I find the representatives to be knowledgeable, friendly and professional. I have only made one claim in all these years - for snow falling off my residence roof, which considerably caused my car roof to collapse. Within 24 hours, this claim was taken care of and I took my car to the body shop for repair. According to the body shop, they worked with MefLife easily.

Have had good service and their website is easy to use. Have had the company for a number of years and have had a claim. They were prompt in paying, very courteous and worked with me to make the process easy.

They are very easy to work with. They have good prices and good coverage. I made one claim with them and it was easy. The process didn't take long and they were easy to deal with. I would recommend them to my friends and family.

I've not had much interaction with the insurance company. I have my payments auto deducted each month and it goes smoothly. Fortunately I've not had to make any claims so have no experience in that area.

So far I haven't had any claims. The price is right and the coverage seems good. I get it through an insurance broker so I can compare policies. I don't know what else to say about it except that it has a good reputation.

This company is trustworthy, and is always there so they can answer our questions, and if we have any issues they work with us to resolve them. If you have a question about your policy and if you want to go with another policy that meets your budget they are always willing to work with you. They answer all of your questions too. When you hang up, you are feeling more at ease and comfortable with the auto insurance company.

Nothing bad to say. They gave me a good rate and I've not had to report so have not had any problems. So far I am happy with service. Hopefully any claims I have to file will be easy and quick. I have no reason to think it won't.

I won a judgement against MetLife over a small auto accident in small claims in Mass. I won the judgment, MetLife sent a lawyer. When I went back after 30 or so days to see if they paid the clerk magistrate said MetLife and their client worked out something - I had to go after the person who hit my car. Is this the way MetLife works? This is over a lousy $ 370.00 dollars? Metlife - think it over before you are insured by them. It is a good thing this was not larger money?

My father and I were in an accident and it was the other person's fault. They gave us a rental for a couple weeks and that was it. Instead of waiting until they gave us the check for our car that was totaled they made us give back the rental. I don't have money for the bus, no bike, and work far enough to where if we walked it takes my dad an hour and a half to walk and me three hours! No one has a car we can borrow and can't afford a rental. They expect us to just deal with it. Why have insurance if a situation that ISNT our fault. We get the crap end.

I have been with MetLife since 1999 so I paid a ton of money on insurance since 1999. Made 2 claims - one on glass and one other car amplifier due to water damage. And was late for a payment 2 weeks. Was going to make a payment. Was told my policy was cancelled and was told I could not reinstated it. Loyalty I gave for 17 years because I made two claims. WOW. Going to Geico.

Recently submitted a vehicle collision claim for repairs. Received a phone call from a "Claim Consultant. Questions? I'm happy to help" requesting that I call her to discuss the claim. I have called her extension over a dozen times in 3 days & left messages requesting a return of contact. I have received NO calls, nor email communication. Disgraceful & unprofessional behavior.

I have MetLife for my auto. Never missed a payment for the last 4 yrs. Got in an accident and car was total. It's been 3 weeks and still no traction. They only give you rental for a week so am I suppose to take a cab after 7 days? They never answer their phone and always return calls 2 days later. Stop ** people around. I never had this issue with Geico or Progressive. I'm sooo switching ALL 3 of my vehicles. Chris ** you're the worst adjuster ever and I'll still be here waiting, waiting, waiting on your return call.

If you get into an accident with anyone who has MetLife be sure to get witnesses and a police report and any evidence that you can. They will try and scam you and not pay for damages even though the policy holder admits to being at fault.

I was hit by a drunk driver on 6/5/15. He hit us head on coming down the wrong way! My wife was coming up a one way when hit us and my 3 children. Patrisha ** is my adjuster, she has an nasty attitude. We're the victim here.

I have spent hours trying to get a hold of their customer service. Their website is also not user friendly. I am cancelling my auto insurance with them after over 7 years of payments.

Over 16 mo. ago a MetLife customer, with their auto insurance, ran a stop sign and broad-sided me. Their offer does not even cover my medical bill. I am disabled and they say I have a pre-existing condition. So I guess I cannot get hurt. They lied to us last year when they payed the min. for the car. They said it was state law we had to get a salvage title. Until my kids slammed MetLife on Facebook then magically was not state law. Pass this info on to others.

My daughter was in an accident in Boca Raton, FL where her 2013 Chevrolet Equinox was totaled. The Metlife policyholder let her boyfriend borrow her Audi vehicle and this boyfriend proceeded to go through a red light and hit my daughter right between the passenger front and rear door. Totalling the vehicle and causing injuries on my daughter. As of today, 6/8/2015 Metlife has not gone to inspect and total my daughter's vehicle out. This accident happened 4/13/2015 as my daughter on her way to work. A college student in Boca Raton is now having to wait for Metlife. This is so sad that an insurance company now has allowed the garage to have almost 2 months of storage fees and the towing on the totaled vehicle. I have never seen a more inept insurance company and will have nothing to with Metlife after the lawsuits have settled. If anyone is smart, do not get Metlife as the adjusters are slower than a turtle and very rude.

I recently called MetLife to get a quote on adding an additional driver to my existing policy but did not authorize them to do so. I was simply shopping to compare rates with other auto insurance companies. I have my premium on autopay each month and when I checked the activity on my checking account today, I was charged double my usual premium. I called MetLife and they said that an additional driver was added to my policy which caused my premium to double. I told the agent that I did not authorize this change. I simply called a few weeks ago to get a quote but never requested this change in my auto policy.

I was hit by a driver with MetLife insurance while I was at a complete stop. The police were called, and the other driver was cited determining he was at fault. I got the driver's insurance information, and filed a claim that same day. My car was badly damaged; (the whole rear end was torn off), then they assigned an adjuster by the name ** 1800 8546011 ext ** that was rude and incompetent. She stated how I am responsible and that I should go through my insurance to get a rental vehicle. The way she spoke to me is unacceptable.

I won't be renewing my policy with MetLife after being treated as if I'm an inconvenience to them. We have multiple vehicles insured and I had always paid on time. I got into a minor car accident recently and had to get a rental. I didn't know what my daily maximum coverage was for the rental so when we called MetLife, they found our policy but couldn't locate a valid claim #. There was a lot of going back and forth. I was allowed $50/day rental coverage but I opted for a $15/day car. My car was a 2 day repair but I had additionally work done paid out of pocket for the repairs since it was already in the shop, why not. MetLife said they were only suppose to cover 2 days worth of rental fees but when I told them that my job doesn't make it easy to work around the shop or rental car schedule, they would only cover 5 days instead of the whole 8 days I had the car.

In January after a severe snowstorm I was on my way home from work when I hit some ice and slid across the road into a curb. I drive a Chevy Avalanche which weighs about 7000 and the vehicle contacted the curb with enough force to strip off a six inch section of my rim. I took my truck to a local mechanical shop that has performed all the work on my truck. They worked up an estimate for me which I sent to MetLife. They sent out an inspector from PDA, a third party consultant that does work for them, to look at the damage. He took one look at the mileage on my truck and determined that all the damage, except for the rim, was caused by normal wear and tear and rejected all mechanical damage associated with the claim.

Filled with incompetent people that takes millions of phone calls just to get 1 document sent by email. And that document... proof of billing and crediting of funds. Obviously this company is hiding all of their screw ups and that is why it is so difficult to get this information. To anyone with payroll deductions.... check the billing and application. Everyone of mine is screwed up! Would never ever ever recommend this company. And as soon as I find all my missing funds, I am cancelling this policy regardless if I have other coverage or not. I would rather be uninsured than to deal with this company anymore. I hated even giving this company 1 star as they do not even deserve that, but I guess you have to rate something.

I was calling to understand why my premium went up after they sent me a letter the day before they took out extra money out of my bank account. After waiting for 10 minutes, Michelle answered the phone and gave a tone that was quite obvious she hated her job and didn't want to there. She told me the reason was because I was only getting 5 percent discount instead of 10 due to the fact that I was no longer a new customer and only got half of 'the welcome discount'. I tried to understand the cost and she said it was only an extra 1 dollar a month...when 5 percent of 2k is more like 8 a month. She was extremely rude and condescending when I tried to get her to elaborate on how they came up with that number. She said it was because I changed my policy and asked if I got a new car. I told her I didn't but quickly realized before I got my new car I had initially switched insurance and put my old car on for 1 month.

In the almost 20 years with Met, we have had 3 car claims and all were handled with courtesy and perfection by Met.

Have been with Metlife auto insurance for several years, Never had a claim. In May 2014 I sold car, called Metlife immediately to change policy, (drop a car). Was out of country for several months. Upon my return, I received a policy update letter. To my dismay, The car I sold in May was still on policy. I have been calling every three weeks or so trying to get my refund on sold vehicle. Always same story, check will be issued in approximately 10 days.

Lack of customer service. Very rude people. I asked them about paperwork they refused to send paperwork. Rate started at 134.00, great price. Then got worse from there. I asked them again to send me paperwork, never happened. Then started jacking up my price even more. This month they doubled the price and canceled it for no apparent reason. Never got a cancellation note or anything. And when I asked about it excuse after excuse. I've been with them for 3 months already. Very horrible and inexcusable reasons. I'm cancelling my account going to a better car insurance company.

My son was being passed on the right on the shoulder (illegal in Texas) and they did not fight to prove the other part, who never responded to the claim was at fault. $1000 deductible out of my pocket. The second claim, after my son was clearly Tboned and Not At Fault.. 1 year to get my $1000 deductible back. Third claim.. I was out of the country when my car was stolen out of a parking garage. They told me it was my responsibility to make sure the SPD got the video surveillance from the parking garage. I tried, but they didn’t help at all. Then they hired an investigator to investigate me not the thieves!!

I was hit by a driver with met life insurance... I filed the claim over the extended hours hot line. Then they assigned an adjuster that wouldn't ever answer her business phone during the day. Almost 2 months went by and I eventually cancelled the claim and was out a couple of thousand.....

I was introduced to MetLife auto through my employer in 2010, they are in fact the lowest priced auto insurance company at this time. However, with these low rates their customer service is a disaster. Not only are they condescendingly rude, they are also idiots. In the 4 years I have been with this company I have only called them for two things and both have been an ordeal. The first time I called: was to have my Wife's name changed. After I sent in all her documents, it still took them nine months to get it right. I called 12 times for this one reason, the customer service reps kept sending ID cards with her maiden name and telling me they sent it with her married name. The second time I called was to have my premium payment due date changed from the 15 to the 22 just for this one month since I have not been able to work for 4 months.

Don't buy even if they offer cheapest rate. They are a scam and will raise rate in a few days. I took an auto quote from Metlife in mid Oct 2014. The agent gave great rate and said once I give driver's license nos and social and they run checks, the rate is confirmed locked in. I have all that and paid the 20% advance to buy policy. I also disclosed the two past claims with dollar amounts. Two days later they called and said underwriting has raised the rate by about $150. I asked I was given a locked rate, the agent didn't care. Nightmare didn't end here. I was asked to send proof of medical insurance to get the discount so metlife can coordinate PIP benefits (state law in MI to have no fault insurance). I fill a form given by Metlife and form asked a signature from insurance provider ie Bluecross in my case. I called and explained that I cannot get signature from Bluecross but am providing policy details and Bluecross contact no and Metlife can verify like my previous insurance did. The agent said, "that's good no need for signature."

I had a fire in my house while I was away in vacation in Florida on 12/22/2013. Almost a year now and the company is giving me such a hard time to settle the claim fairly and to top this off they sent an engineer to do an inspection after 10 months to say that we damaged the house intentionally and after 12 years with them they are dropping me because of this one and first claim I ever had with them. I would never recommend them to anyone. They referred us to a dry cleaning company that destroyed the leftover from our clothes and they said it's OK and the clothes are fine. What a shame to have a company like this still doing business and hurting people. Me and my family can't go back to our home to this day.

They raised my rates 18 percent with a great driving record.

I can agree with a previous rating. MetLife failed to cancel my policy when I put in a request for cancellation. Apologized then continued to try to collect out of my bank account multiple times! I owed no balance to them. They had even sent out a small cancellation reimbursement check and two weeks later they billed me saying I owed them money yet cannot explain how they determined this figure. I did not think I would be a victim to whatever acts they are committing. Please take my advice and avoid any of their services!

Originally wanted to switch from Geico to Metlife because they were offering substantial discounts but not worth it if you have to sacrifice good customer service. I rather pay more and get good customer service than go with Metlife and get mediocre customer service. Please do not switch. You would get bad reps that do not earn your trust, they will mess up the dates and details that you need. They will get them wrong. This co. does not care about bad reviews. They won't even keep good notes on your account. They passed you down from one bad rep to another. When you call their 800 # the option for customer service is non existent, try to call, you will be talking to a machine for a while. I had such a bad experience starting off that I turned down a $60 a month savings. That's how bad they are, 0 stars.

DO NOT USE METLIFE. I have used MetLife Homeowners Insurance for the past five years. My home recently froze when I was away. Additionally, I had items removed from my home. MetLife had no intentions of paying out to the policy. They visited my home, saw the broken water pipes and the water damage. Within a week, MetLife contacted me, and said they would not pay for any damage, because I was at fault. I now sit in my home with no heat and no funds to make the repairs for heat or my home.

On Oct. 30, 2014, I was hit by a driver that was insured by Met Life. The police were called, and the other driver was cited for unsafe movement determining he was at fault. I got the drivers insurance information, and filed a claim that same day. My car was badly damaged; (the whole front end was torn off), but I was still able to drive it to the body shop to get an estimate, also the same day. The estimate was just shy of $4000. The claims rep. that I initially spoke with was warm, and friendly. She assured me that someone would be in touch with me "quickly." This is where the headache begins.

I was involved in a car accident with a gentleman insured by MetLife. The accident was not my fault. I was hit in the rear. The other driver was cited and the police report stated he was at fault. MetLife paid for my auto repairs after several verbally abusive, stressful conversation with their agents. The MetLife agent called me to let me know my car was ready for pick up at the auto body shop. I called the auto body shop to arrange pick up, they told me they had not received payment from MetLife yet. I told the MetLife rep I could not pick my car up since they had not received payment. She told me they were not paying for my car rental after 10/31 because my car was ready to be picked up. I told her I could not return the rental car since I could not pick my car up until they received payment. She told me the check was mailed on 10/29. I told her they have not received the check, as soon as they receive payment I will return the rental. They refused to pay for my car rental after 10/31. The auto body shop received the check on 11/3. I returned the rental on 11/3 and my credit card was charged $70.31 for car rental 11/1-11/3.

I got a MetLife auto policy through my job. They were supposed to deduct only $50 from my check each week. I cancelled the policy the day before it started. The rep said nothing was going to be deducted anymore. Two weeks later I go to check my bank account and there's a balance of $0. I immediately call my payroll and they told me that MetLife has taken my ENTIRE check. I call MetLife furious and they tell me the rep I spoke with DIDN'T cancel my policy until days later. They told me I would have my money on a Thursday. After I threat to call a lawyer, I received my money on a Tuesday. Fast forward to the next week and once again my bank account is empty. MetLife has once again stolen my money from me. I'm in the process of legal litigation with them as I type.....

I got MetLife thru my employer. I put full coverage on my car with rental. They deduct automatically from my paycheck. I woke up one morning and found my car to be a victim of a hit and run. I called the local PD, they said there was no calls or complaints made regarding it and since I did not have a description of the vehicle or what hit me I need to contact my insurance company. I contacted MetLife and filed a claim. They put me into a rental. 4 days later, said my claim is under investigation. Never told me they stopped paying for the rental until Hertz took 450$ from my account.

My car was involved is an accident that resulted it being totaled. It was an old vehicle so I had recently dropped collision coverage. The car was towed by a police authorized company to their location. When I reported the accident to Metlife they recommended a company called Copart who would pickup the car, bring it to their storage yard and then make an offer for the vehicle. It took 3 weeks for them to pickup the car, all the while incurring $30 per day storage fees. When I tried to get paid at least the salvage value for a 1999 Dodge Stratus, Copart said they don't pay for vehicles and call Metlife. Calls to the person at Metlife do not get returned. I can only leave a message on this person's voice mail. If Metlife did not recommend this other company that they partner with, in situations where they does not have collision coverage, the vehicle would have been scrapped much sooner and I would have gotten something for it.

My monthly payment was deducted from my account (paid in advance) on June 21 for my auto insurance. On June 25 I added my teenage daughter. On July 5 the policy was canceled as I found insurance that was a lot cheaper per month. The pro-rated amount between June 21 to July 5 was less than what I paid on June 21. I received a bill for another $85.28 from MetLife mid-July without any explanation of why I would owe them more money. They refused to speak to me about my account stating I went through a broker so I need to call the broker. My broker was just as frustrated stating he could not even get an answer from them as to why and that the billing did not add up or make sense. I spoke to my broker about 1 1/2 weeks ago and was told that they finally got it straightened out with MetLife and that I do not owe them any money.

In 2003, we had a claim on the house after a hurricane. There was some issue with the roof and we filed a claim for $2000 in damages. We paid $500 deductible. All was fine until the end of the year, when we got notice that our mortgage company requested we pay our balance in full. The bank said it was because the insurance company canceled the policy. We never got notice that the company canceled the policy. We tried but could not get insurance elsewhere because we were on an automatic black list. I had to buy an unneeded new roof for $7,000 on my house in order to get my insurance re-instated (my idea). Why would an insurance company be allowed to auto cancel a policy after just one claim, and without any notice.

Had been with Metlife for a while. They insured four of our cars. We got two new cars and was going over our policy and was being asked the question if the cars were garaged and I said they were my son's though was at a different address since he had moved out to an apartment. Both my sons and my name are on the title. Then I got several letters asking for more information. I would call and give each person I talked to the information they thought they needed. Needless to say, we got a letter saying they were canceling the insurance on my son's car on July 1st without any knowledge. Come to find out they decided to cancel all of our cars and the only reason I found out was that I was checking the bank to see what the new insurance withdrawal was going to be and saw it had never been pulled from my account. So at 8:00 pm, I am scrambling to find insurance. That is some very poor service.

I had signed up for Metlife home and auto last summer (2013). They quoted me a good price at the time and then to get my house insured with them, they send an representative to inspect, which was fine with me. However the rep. didn't get to the inspection in time so they cancelled my home insurance because their representatives are so far out of reach with getting things done and reported back to them. So in May of 2014, they started more than doubling the amount they took from my payroll deduction (as I set it up through the company I work for to have the deductions straight from my check). I could not ever get a hold of anyone to explain why it almost tripled so i searched and found a different company to insure from. When I sent the request to cancel (9 days) previous from my notice to them, my next check showed a deduction of 27% more than what my original deductions were and when I called to try and work it out they told me that I had a previous balanced that was required to be paid.

I filed my first auto claim while driving out of my home state. No other vehicles were involved and we hit a blown out tire on the highway and damaged the front of the car. Once we were able to stop, I called to report the incident. Since I had never done this before, I wasn't sure what to do and was told I would receive a call the next morning from an adjuster. I waited all day and finally called late the next afternoon only to be asked why I hadn't gotten an estimate yet. I said I hadn't since I didn't know who to call and was told I needed to talk to the adjuster first. The person started to give me names in my state and I informed her that I was out of state and on vacation. She said that I could wait until I got back home. I informed her that I would not be home for over 2 weeks and I was not driving a vehicle all the way home if it may not be safe to drive.

Our insurance bill was $2,597 last year and increased to $3,021 this year. We never received a notice or explanation for this increase and nothing is noted on the bill. I called Metlife and they said we are paying for the high claims in AZ. We have to pay for Metlife's losses. This is ridiculous!! We are senior citizens trying to cut back on expenses and are now hit with this unexpected bill. Is this legal?

Their customer got paid from them 1200.00. They're trying to come after me for bill but he never had work done. Also, he had someone commit fraud making a false invoice saying he got work done he never did. But the company gave me proof he never got it done nor did they give him an invoice, so I have a credit collection dept coming after me. I told them take me to court. I have proof. They want me to prove it to them the proof. It’s their client that committed fraud not me, plus they said, "Well we paid the claim. You owe us." LIKE HELL I DO...

I have been a customer for almost 6 yrs. I recently moved from Utah to California. In the process of moving, MetLife put me through the ringer. Something kept showing up in their system, that had been cleared through both the state of Utah and California. After over 5 hrs of back and forth nonsense of sorry we can't fix it. I'm canceling my service and going with a company that can insure me in California. Beware if you chose this Company. They couldn't care less about the consumer. I have never had such a horrible experience with a company.

I was making a left turn with no oncoming vehicles when a speeding car came up over a hill, and struck my front passenger fender. He left 30 feet of skid mark before he hit me. But according to MetLife I am still at fault because I was making a left turn. But yet the Mass. board of appeal found that I was not more than 50% at fault and I will not be surcharged. But according to MetLife anyone making a left turn is automatically at fault. Of course they are in New York and don't bother to investigate. I would not advise insuring with them.

Many years ago, American Electric Power employees and retirees were offered coverage with a group rate and made to believe we were getting a real bargain with many perks. After about 2 years, I switched to MetLife and was a customer for many years until 12/18/2013. Every renewal date involved an increase in rates that were totally unreasonable. I was being charged for things that did not exist on my property, such as a storage building destroyed years ago by a snowstorm, etc. My home is valued for tax purposes at $55,000. MetLife value was $202,000. Annual total for homeowners alone $1,407.00.

The car behind me was tailgating & hit me (smug that my '94 Cougar is like a tank). I was pushed into the car in front of me. Since police don't care about traffic accidents - we just exchanged insurance info. The driver who hit me insurance called to ask whose fault it was... dah. To this day I have no idea if they paid me. MetLife declared my car totaled. I'm assuming it was cheaper to pay me $2000 than fix my car. They immediately asked for info on my "new" car.... Oh for sure... Funny, my totaled car still runs great. Someone said I should complain - they must not know insurance companies can do Anything they want... PS. State Farm was even worse & AARP/Hartford is the cheapest, but cheapest isn't always worth it.

I was also in an accident with a MetLife customer and she was determined at fault. A few days later I got an estimate for damages and I was quoted $1700 by a body shop. Two weeks after the accident they sent out an adjuster whom I gave a copy of the estimate. Then a few days later I receive a call that they are sending me a check for 860 dollars. I called the claims adjustor and his supervisor and I am being told that there are differences in estimates. It is strange that it is half the price though and I have yet to be provided a copy of their estimate. I am now planning to contact the insurance commissioner for my state tomorrow. And I told them this and I had three missed calls in an hour from them.

I have had both home and auto insurance through MetLife for several years and never had a claim so was happy as a clam with it! 2 weeks ago my car was stolen from my driveway with my purse, phone, car seat EVERYTHING in it when I ran inside to change my daughter's diaper. I had paid $30,000 in to my car and was $3800 away from finally having a paid off car so I was DEVASTATED. My car was recovered the following morning by police with the thieves still in it. I was happy to know they hadn't crashed it or parted it out and thought it was the best case scenario.

I had MetLife Auto for 3 years and everything was fine until my husband, now ex, moved out of the country. I called MetLife Auto to have his name taken off the Insurance, and they tell me they could not do that. The agent on the phone was extremely rude, telling me that it was my ex's record that had us having a great rate. I was the primary, the insurance was through my job, and I have never had an accident or ticket. It was my SSN that was the primary, and here she was copping an attitude. I asked to speak to the Supervisor, and I told her, "Are you trying to tell me that I am stuck paying double what I should, when he is not in the country, the car is in my name, the house, utilities, etc." and she said, "Yes". I hang up, called another insurance company and got a policy by myself. They really need to retrain their customer service reps and review their policies.

Metlife Raised my Rates after the first accident. I have had them for 5 years. Not sure why they did but it was the first accident in my life.

On Sept. 23, 2013, our daughter was involved in a car accident with a person insured by MetLife. The other driver was at fault. We called to place the claim with MetLife. The agent who took the claim was extremely rude. It took 5 days to have someone to call us back. The young lady that hit my daughter even told the MetLife adjuster she was at fault. We were told by Gabriel with MetLife not to take our vehicle to a body shop that they would not pay for a rental car until all sorted out. They sent an adjuster to our daughter's dorm.

On a Friday evening I was involved in a Motor vehicle accident with a MetLife insured driver. The MetLife driver was deemed at fault. By Wed. the following week (5-days after the accident) MetLife still had not contacted their driver and was going to close the claim. MetLife claimed they had made two phone calls and that was all their policy required. So using the phone number on the police report, I called the MetLife driver and asked them to call into MetLife to report the accident. The MetLife drive stated they had called the same day as the accident.

I received my new auto insurance policy from MetLife. For the third time in 1.5 years the policy went up 10 dollars. I called and after being on hold 10 minutes I was told it was a rate revision. I then asked why and was told these happen all the time. I then asked to speak to a supervisor and was told that I would be on hold awhile as the supervisors were busy with other callers. Gee, I wonder why? I'm shopping for a new company. MetLife does not care about the people that keep it in business. I have been with them since 1991 and have had no tickets or accidents, and no claims and pay $594 every 6 months. I'm hoping a class action suit gets going, if so, I'm in!

I had Metlife insurance and paid through escrow account. They doubled my homeowners from 1741 to 3104.00 per year even though I had not had a claim. It was my mortgage company that pointed out to me that my bill was way too high. Because it is paid for by escrow, we don't look at the bill carefully. Be very careful or you too will be taken advantage of. I was told by another insurance company that all of our rates are going up because they had to pay for national disasters...What a rip off. Changed insurance company, got better coverage for 1/3 less money. DON'T BE DUPED BY METLIFE!!!!!!!!!!!!!!!!!! Taken advantage of.

Been with Met almost 20 years, auto and renters. Have had exemplary service.

My husband and I purchased a car last September 2012 and we were looking to switch insurance companies and the company he works for endorses MetLife. It gave us a lot of benefits so we decided to go with them. We insured both cars that we had at the time and everything went well for the first 8 months, and then at the end of May 2013 my husband's Dodge Charger was repossessed and due to other circumstances we couldn't get it back. So 4 days after it was repoed my husband called MetLife to cancel the policy and have them stop taking money out of his check. They explained to him that they needed verification from the finance company to do that so he called them and had them fax over everything they needed, and they had all the paperwork within a day.

I was involved in a car accident involving one of MetLife's clients. He hit and ran. Police got involved and a police report was filed. I then got in contact with Margaret ** of MetLife. She was very kind... for a day. She stopped returning my calls and when I would call and ask for a different adjuster, they told me she had to be the one to make the decision. After 7, yes, 7 voice mails and two months - Margaret returned my call and very rudely told me that her client claims he didn't hit me. Even with the police report (that specifies he HIT & RAN) they will not pay to fix my vehicle. I am now going through my insurance to fix the car. Every person I talked to at MetLife was impatient, rude, and not at all helpful. Go somewhere else for insurance. You'd be better off being insured by your dog...

I've been a member for one year with my auto policy. I called to get my new house added onto my policy. They denied it because it needs some work. How am I going to get someone to work on my house if I don't have any coverage?? After reading all of these complaints, I'm going to go with someone else with my auto and home. This company sucks..

I drove into a large hole in August of 2011. It was dark well after 9 pm. There were no signs around the hole to warn drivers. My car was basically totaled. When I called MetLife, I was told the city had immunity on streets and highways. They wouldn't even come out to investigate the incident. They did pay for my car. When I purchased a new car, my insurance increased by $200 for a six-month period. When that period was up, it increased by another $100. When the next period came in, it increased by another $100. I called and was told the car I purchased would cost more to fix and that was the reason for the increase and I was surcharged for the accident. I had a problem with that because certainly it wasn't my fault and they didn't even bother to come out.

I called Metlife auto about a quote through my employee discount in May, when I was going to be getting a new car. Needless to say, I didn't get the car. Meanwhile, Metlife started the policy on my behalf without my consent or any car info, and also without my signature on anything. I have taken this up with NO RESOLVE. They set up the policy also using my sister's car, who lives at the same address. All the calls are recorded. I advised them to listen to clarify their reps error and have a supervisor call me back. It's been 3 days and no call. They have taken $243 from my payroll. I have since advised my company.

It was a bad year after 15 good years of service. They didn't add a car to my policy and failed to send insurance cards when using the computer prompts. When calling to remove the above-mentioned car, they must have cancelled my policy because I didn't receive my new renewal forms. This is all through the call center. In the fall, they said I cancelled my policy, so I called my home insurance and bundled all my policies with them. In November, they started a payroll deduction to backdate my policy and planned to wipe out Christmas. I requested a call from corporate, but call centers are insurance-licensed telemarketers that really don't let you talk to the corporate centers. So they're sending me to collections, while I wait for an apology.

On Saturday, April 27, 2013, one of MetLife-insured motorist hit me from behind. The insured stated that it was her fault and she will take full responsibility due to her having a death in the family and she wasn't paying attention. We both left the scene. I called MetLife Saturday and they stated that the insured already called in the claim. Monday, I called and spoke with MetLife rep and she said that an adjuster will be assigned to claim. I got the runaround for two days. Finally, I got on the phone with an adjuster and he stated that he was only going to pay for 50% of the claim and it was 100% their fault. He split the rental car amount awarded as well to $37.50. He said that he will pay me $418 for damages.

My car was severely damaged by another party. MetLife is trying to force me to take a diminished value amount without even talking to me on the phone. My car, which is a 2012 Camry, was hit and sustained almost 8000 dollars worth of damage. I first received a phone call from a man who stated that he was handling my claim. He offered me 2000 dollars and I declined. He stated that he was authorized to give me that much. I told him not that was not enough. He then stated that he would call me and/or pass on my case to someone who would have authorization to talk more about the sum. I did not hear back from him for two months even after calling him several times.

It took 5 phone calls and over 4 hours to get them to change my address when I moved. Then they jacked up my rate because in CA, the rate is affected by how many miles you drive. But I moved closer to my job, so now I would be driving half the distance that I drove before I moved. For some reason, they could not grasp this concept. Then randomly, they removed my safety driving course discount. It took another phone call and 1 more hour to ask why, and they said, "Oh, looks like someone made a mistake." So they put it back on but only gave me half of the discount that I had before they accidentally took it away from me. Terrible, terrible, terrible! While I was on hold, I contacted another insurance company and insured with them instead. When the MetLife guy came back, I told him to cancel my policy when it runs out next month. He did, but I just got a bill from them for my next renewal that I told him to cancel (sigh). I am not surprised. I just do not want to have to call them again to tell them that I canceled their insurance and their horrible Customer Service!

Met Life is a horrible insurance company. I am a good customer and have always paid my premiums in full and on time. Last year, I was hit by a tractor trailer. The driver was cited and I have witnesses. It was clearly not my fault. Met Life settled with the trucking company to put me at fault 40% and I have to pay $200 of my $500 premium. I was just in another accident where the other driver was speeding and made a left hand turn in front of me with no turn signal. My own insurance company, Met Life, wants to put the fault 100% on me. As soon as this is settled, they will be losing my business from both my homeowner's insurance as well as my auto.

I experienced water in my vehicle and contacted MetLife about the nature of the incident. I was told that my only responsibility was $300 deductible. The adjuster, Ron **, came out, assessed and stated that he could smell the mildew from the water. We were advised to choose a mechanic - Halls Chevrolet. It was indicated at the time of the call that the truck would not go over 35 mph and would not go in reverse. It took approximately 30 days to identify the problem. The transmission pan had to be removed in order to identify the problem. The dealership stated if water was in the engine, it would cause the glue to release.

I cancelled my MetLife Auto Policy on June 5. My payments were deducted on the 2nd of every month. They deducted on June 2, I cancelled on the 5th. Not only did they not refund me the difference of June, they still withdrew money for July. My father had the same problem. They took 2 months from his checking account after he cancelled policy. Even after they gave him a refund, they never refunded the overdraft money he was charged for them taking money they weren’t supposed to. I hate this company. I hate them.

MetLife wants to pay 10% on a claim that was 100% their fault. My son was parked at school and out of his vehicle with his driver's side door open, reaching over the driver's seat into the passenger seat to retrieve his book bag. Then a MetLife client hit his driver side door while pulling into the the space next to him. The police officer clearly stated on to police report that the MetLife client failed to yield the right of way to my son who was in the process of unloading his vehicle. My MetLife agent who I called every day told me it was 90% my son's fault for opening his door on a highway. My son is going to college in the fall and I will most likely have to pay a $500 deductible and have my insurance pay for the repair, that $500 that I would have liked to spend on books. How do they sleep at night?

On March 15th, 2012 I received from MetLife, Dayton, OH. **, my policy for the state mandated auto insurance coverage for next year. I was very surprised by the amount of my premium. Last year, it was high also but because I waited too long to obtain other insurance I paid the premium and questioned MetLife later about how they arrived at that figure. Much to my surprise, this is what I found during my little investigation.

My wife was hit from the back. The other driver was issued a ticket for the accident. MetLife has not returned my calls, when I got hold of someone, they were combative towards me because I requested after 1 1/2 weeks I would require a rental since the spare was stuck on the vehicle because of the accident, and she said that that wasn't grounds for them to pay me a rental.

Claim filed since September 2010 - On Sept. 3, 2010, my daughter and I was hit by an uninsured driver. The Metlife agent tried to get me to accept 50% of the blame. I would not because it was not my fault (hit from behind). Finally, the truth showed the other driver was lying and she accepted fault. Disappointed, my insurance company did not have my back. Now, trying to get medical bills paid has been horrible. I keep receiving letters saying they need more information. One agent no longer works for the company and just received a new agent who keeps asking for the same paperwork. Are their calls recorded and everything documented? Total runaround. Call and no return calls. Totally dissatisfied with Metlife.

Oh, have I got a tale to tell. First off, let me state this was one of the most unprofessional, incompetent, and verbally combative Customer Service Reps I have ever had the misfortune of dealing with. If you ever call in and get a rep named "Kenda" Met ID **, request someone else fast.

I asked to see the policy, so that I could compare with my current policy. I was told that this could be done. Before long, I was being billed for the policy, and a complaint was sent against me. The Department of Motor Vehicles sent me a letter, indicating that without some part of the insurance, I could not drive. I can not recall the part. I called my insurance company, who spoke to the Department of Motor Vehicles, and MetLife, indicating that I was covered. MetLife said I did not have to pay, because I had never paid any of the premiums. The company continued to persist in billing me. I wrote cancel across one of the bills, and returned it. I was sent a form to fill out, which I did. They returned a letter indicating that I owe them $2,996.00.

My accident occurred on 7/5/11, while driving over Coldwater Cyn. in Beverly Hills. We were all traveling at 10 mph at the most. The man behind me plowed into me hard enough to shove me into the car in front of me, and him into a 4th car in front of him. I still can't figure out how he got enough speed to plow into me but he managed to total his car, caused me a broken transmission casing, exhaust pipe, rear and front bumpers and now, motor mounts and a faulty driver's seat. When I called to request a supplemental payment for the motor mounts, they tried to deny it but I have a receipt for replacement of motor mounts done a few months prior ( due to a nasty accident in Oct 2010 where a drunk driver ran a red and swiped off my front end, my poor trailblazer). Now, I've been waiting for payment for over a month and they have to send out another appraiser (supervisor) because they weren't satisfied with the original appraiser's review. I'm having the mounts done today because the vibration has become too annoying to deal with any longer. My mechanic is nicely allowing me the repairs and waiting for the payment. I am very frustrated as they haven't even assigned me a new adjustor (the old one got a different job in the company), they never called to communicate the status of the request, they change people randomly on you, and have a horrible attitude, like you are trying to rip them off.

My Chevrolet van was stolen/robbed and vandalized on August 16th of 2011. It is insured by Metlife Insurance Co. It is almost half of the year since that date and my vehicle is still at workshop. It is still neither in workable condition nor safe to drive. Metlife incompetence is horrible. One day they come with a decision which is reversed the next day and case is stopped at dead end. I feel like Metlife plays the game with me. It is a shame that Metlife is first to collect the money and the last to fulfill the obligation. Please feel free to contact me for further detailed information about this case.

I have the misfortune of having to deal with MetLife. A person with MetLife insurance hit my car (parked on side of the road in parking lot) and he backed his car without looking. He denied fault because he argued where I parked caused this accident, rather than his own fault that he did not look at his surrounding while backing. My car was not blocking him from coming out.

My grandson purchased a brand new truck, loaded, gave a down payment plus paid for TT&L and financed the balance. He insured the truck with Metlife. After having the truck for 8 months, he had an accident and they totaled the truck right away. They decided they were paying so much and that was it. My son talked to them and I emailed them not one, but several proofs of how much the truck was worth. Well, it only took them longer to finally decide they were only paying so much. Not only did they not pay off the balance of the loan, they also deducted $1,000.00 for the deductible.

One star is too high but you don't allow zero. It is now over a month and my claim is not settled (see my earlier post). Conversations on the phone are courteous and meaningless. They'll say whatever's needed at the moment to get you off the phone and onto the next victim. "We'll call you back", "the check is in the mail", "we'll be sending a fax within 15 minutes", "we received none of your faxes", "we do not use USPS express mail", "the check is lost and we'll reissue". All of these phrases are phone speak for you're getting nothing out of us until we're darn good and ready.

Metlife cancelled my auto insurance on Oct 2011. They did not notify me until Dec 2011. I got Geico insurance on Dec 10,2011. Metlife withdrew $196.30 from my checking account today, 12/22/2011. Metlife has been taking my money from my account since September. I want the money Metlife owes me ASAP.

They have been over charging us for the 43 days we had them, and they keep trying to take money out of my husband's checking account. I finally got hold of a supervisor, and he hung up on me, acting like he couldn't hear me. I was on my house phone. It's not like I lost service! I'm so angry!

Unbelievably poor. Your system requires me to give them at least one star, as 0 is not valid. What is this if not 0. Two weeks after my accident, my car continues to languish in the Ford dealership, without any repairs begun. I have had to pursue with phone calls repeatedly and while each representative has been sympathetic and courteous, the system cannot be moved. The other car was cited by police, but Metlife says their insurance refuses to pay so I must pay $500 deductible and they will not pursue the other insurance on my behalf.

My wife got involved in a car accident with two other cars. After reporting the claim to Metlife 3 days later, I got a call from a Metlife agent stating, "Mr. ** your car is total lost". I was like wow, OK. She stated that "we find your wife at fault for the accident". Metlife refuse to pay the retail value of my car Acura MDX 2002 91K book value $13500.00. Metlife offered me $7000, wow. If my wife was not at fault, they would have paid me $15759.00, wow.

I had a pedestrian run out in the middle of the street and run their head into the side of my car attempting to commit suicide. MetLife is saying I have to pay a deductible. I can't understand if the insurance company is supposed to make matters easy for you in times of trouble. Why are they making this so hard? Why can't they just go after the person who did this, take care of their client (me) and recoup their losses from the person who did this? I do not feel this is fair to me. Please advise.

On 12/22/20010 at 12:23:35 in Denver, CO, I parked in the isle of King Soopers parking lot on University Blvd. and Highlands Parkway, as I wait for another car to come out from parking on my left side, the car parked in the disable parking on my right side reversed her car, and hit me on the right side and damaged the pumper. The same was reported to her insurance and recorded the incident. MetLife car insurance sent appraiser to assess the damage.

I had an automobile accident on December 3rd. The vehicle I was driving was a 2001 Chrysler 300M, and I had just purchased it approximately 2 months before my accident. I called Metlife to report the accident while still on the scene of the accident. A couple days later, I had a message left from a lady asking that I return her call regarding my claim. I tried to call her back the next day and got her voice mail and left a message. The next message I received was from a man telling me that my car was a total loss and that I needed to get my personal belongings out of the car and notify them to give them permission to remove the vehicle from the collision company.

I was traveling northbound when I struck a vehicle exiting the rear parking lot behind an office supply store. The other driver exited the rear parking lot with intentions of turning left (south). The driver came out of nowhere. I did not have time to stop. The driver was issued an infraction for failing to grant the right of way from a private driveway. It took MetLife almost a week before contacting me. They also refused to authorize my rental car due to the fact that they did not have the Police Report (going on two weeks now). I ended up obtaining the police report myself. All the repairs have been done to my vehicle. Today, I received a call from the MetLife adjuster Brenda ** telling me that MetLife is only paying 80% of my repair bill. They admitted that their insured was at fault, but the other driver should have been in plain view and that I should have had plenty of time to stop my vehicle, preventing the accident.

A guy who is insured by Metlife auto hit me on the highway back in May. It is now August and my car has yet to be fixed by them. The guy who hit me is claiming that I rear ended him, but how is that possible when the damage to my car is on the passenger side? This company is slow and they do not get things done. I can't open the passenger side door to my car and it has almost been 3 months since the accident happened. Do not use Metlife. They don't get anything accomplished. My car has a huge dent in the side of it, right in front of the passenger door and it is not able to open. So anyone who wants to ride in my car either has to slide in from the drivers seat or climb in from the window or just sit in the back. This is getting ridiculous and I need my car fixed.

I am hoping you can help me understand my rights concerning a billing mistake. This is a rather long story but I will try to give all of the relevant facts. I had been insured by MetLife Auto insurance for many years and had insurance premiums deducted from my pay. When my son acquired his driver's license in 1997 he was added to our policy. In January 2008 he was taken off of my policy and established his own with MetLife arranging for the premium to be deducted from his pay. I had no complaints with MetLife before this time except that I thought the rates were high and took my insurance elsewhere in May 2010. In early June 2010, my son, now 29 years old and married, received a cancelation notice from MetLife Auto stating his auto insurance was cancelled. When he called to find out what was going on he found out that his insurance premiums had been deducted from my pay, not his for the last two years.

I was hit by a MetLife policy holder who admitted she was at fault from the moment she stepped out of her car to me and MetLife Auto. After my initial conversation with their rep, any time I called, they were too busy to talk to me and never returned my calls. From the first conversation I had with them, I wanted to settle just for my out of pocket expenses and was still ignored. This is the reason why insurance companies have to pay out larger settlements because people must obtain attorneys rather than settling with a company that will communicate with the other party.

After having Metlife Auto insurance and homeowners for 30 years, we were denied renewal because of three small scratch and dent policies. None of the repairs was more than $500 on the other car. Our vehicle needed not body work, plus we were overpaying by $200 every six months!

My wife had MetLife and not once did they pay on any claims. All the papers came back "Denied" what a joke this company is and does money down the drain.

I changed my insurance provider in Jan '10 and my new provider sent Metlife the required paperwork. I called Metlife to find when I am going to get the refund. They stated they did not cancel the policy because I need to fax them a signed letter requesting the cancellation. So far, I have sent them faxes with same info and cancellation request and called them about two dozen times to cancel my policy and refund my amount. Instead of cancellation, I received a letter from a collection agency to pay up Metlife. If this was not annoying, I called Metlife again and asked what's going on. They sent me another letter to send some more paperwork. This is really frustrating that a company like Metlife is harassing people who cancel policy on them by never ending paperwork.

My car was hit by someone who purchased MetLife Auto insurance. That was his entire fault. I talked to Metlife many times about the damage. Metlife makes any excuse to say the measure is not matched. They don't want to pay any money. It is totally waste time to deal with them! Never deal and buy Metlife insurance.

Someone hit my car a few months ago. I contacted MetLife insurance for a while. MetLife is the worst insurance company I have ever dealt with. I called many times and left messages. The claim adjuster never answered the phone. She ignored the customer requirement, and did not want to make the payment.

November 2009, they said I had a lapse of insurance (which I had not) and requested documentation that I did have insurance in 2008. I provided the documentation they requested on 4 different occasions. Now, February 2010, they are increasing my payments to cover back insurance payment of $984. Yet when I called a few days ago, they said all was okay that I do not owe for back insurance.

I am writing this on behalf of my step-brother. The reason I am writing this is that he has been diagnosed with PTS and bi-polar which limit's his ability to concentrate and to retain details in complex matters such as this. On Dec. 8th 2008, he purchased an auto (broad form) and renters (for $75,000) insurance policy in the amount of $600 from MetLife Insurance. At the time, he was given a temporary ID card and was told his policy would arrive in the mail. His temp card expired while he never received his policy.

I had received my insurance bill in the mail almost a week and a half later than the scheduled due date. I had mailed out the check in the sum of $125 that following day 1/18/10. Two days later, I received a notice from MetLife saying they would cancel my insurance if it was not paid by 1/30/10. I called MetLife concerning this on 1/21/10 and they said that they did not receive my payment yet! Unfortunately, MetLife was lying through their teeth because I checked my online bank statement & that check had cleared the bank that same night. The same thing has happened to my mother as well when they said they did not receive 1 of 2 bills which were mailed ensign the same envelope! If MetLife had gotten 1, they must have gotten the other. Her check cleared the bank the same night after she called them.

My current auto insurance carrier USAA called to advise me that before I could register my vehicle, an outstanding bill of $191.00 from 1995 was due to MetLife Home & Auto. I asked why USAA never brought this to my attention in the past. USAA stated that they are now part of an insurance registry network system, where all participating insurance carriers can view amounts owed to other carriers. The carriers are now essentially helping each other to collect on past debts owed.

John of New Berlin WI (09/30/08

I had damage to my truck , accident my fault. metlife told me of their approved repair shop. I did not feel comfortable with their repair shop. I took my truck to another. Got an estimate for the same amount. But, was also told that their may be addtional unseen damage. Both repair shops told me the same thing. Now it's time to pay and metlife does not want to pay for the additional damage because they said the estimate for the additonal damage was to high and if I would have taken my truck to their shop this would not have happened. In other words go where we tell you or you get nothing.

On September 29th, 2006 I called Met Life to file a glass claim. I was advised that my policy was cancelled. Previously, I called on September 6, 2006 to change my address from Tennessee to Mississippi. I advised the Met Life representative that I had already received my new policy with my new Mississippi address and had no reason to question my coverage.

This complaint is a follow-up to one that I placed on saturday of last week(September 30, 2006.) To briefly explain that one, I called Met Life on Friday to file a glass claim because my windshield was busted by falling debris from a truck. When I called I was told that my insurance had been cancelled. I advised the rep that I had not cancelled my policy, but changed it to another state. I had received the revised policy with my new address.

I called Met Life to change my auto insurance to the new state I moved to. After doing so I received my new insurance policy reflecting my new address information. Assuming I was properly insured, I had an incident to occur where a wooden object fell off a truck in front of me on a two lane road breaking my windshield on the passenger side. I called 911 and continued to follow the pick-up truck until the police intercepted us in town. The police took a report and found that the driver's tag did not match the pick-up truck he was driving. The driver also did not have auto insurance.

I was involved in a documented Hit & Run accident with witnesses downtown Detroit. Metlife, my insurance carrier, refuses to pay the claim unless I can find out who hit me. I am in sales and don`t know a lot about detective work. As a victim of a hit and run accident I feel I have been more vicitimized be Metlife. THese are people we trust when we need them most.