Liberty Mutual - Homeowners Reviews

We were Liberty Mutual customers (home and auto) for 35 years. We had been lulled into not paying attention to our premiums since they were automatically drafted. Over the course of two years Liberty Mutual tripled them so that we were paying $5,000 more than other companies were offering. When we cancelled 7 days after the renewal date, instead of prorating, they charged us another $600. Their policies are shameful.

As I have recently discovered, there is not now or ever has been an actual legitimate "adjuster" in my hail damage claim. The person Liberty Mutual calls their "adjuster" is but a clerical person employed by & working under the license of Alacrity Adjusting Solutions as a "Claims Resolution Specialist". This person herself is not licensed for anything as far as I can tell at this point - although she has many misleading tales to tell. (Eg, her claim of 20yrs and having worked in the field as an Adjuster on claims #1 can not be verified by various State records where she purports to have lived and #2 she does not appear to be old enough to have had 20 yrs of experience!) \

I am completely dissatisfied about the service and settlement amount we received due to Dec 22-Jan 23 wind and rain damage. Liberty did everything possible to delay processing the claim for 6 months and finally not to pay. It is not unexpected result from small to mid size insurance companies in general but coming from Liberty was complete disappointment. What a waste of time. Also watch out D.B. from Liberty-Texas. If she is assigned to you, ask for someone else (anyone but her) to process your claim.

Liberty Mutual Insurance Co. Horrible Company!! Everything was fine until we needed Liberty Mutual to provide the coverage we needed. Hail storm damaged our neighborhood in May, 2022. Approximately 50 homes in our area have been approved for replacement costs for a new roof. A couple of homes with older roofs were offered 50% and 1 was offered 30% of the cost. Liberty Mutual offered us ZERO! We are one of only 4 houses that have been denied in the entire neighborhood.

I have a house valued at $200K. I have been with Liberty Mutual since I bought it. My premium for this year was $4300. I called and asked why and they said building materials have gone up. I got quotes from other insurance companies with premiums ranging from $800 to $1000, The coverages were the same. I would recommend that everyone get competitive quotes every 2 years. I wish Liberty mutual to reap the negative Karma they have sown. I will be posting this review on several platforms. Hope this post helps people prayed upon by Liberty Mutual.

NO surprise rated as a 2.5 - as expected = legalized crooks - denied Hurricane Ida flood in basement - their rational water came from ground up. I presume they don't understand that when it rains, water falls on the ground and if TOO much, TOO fast it saturates the ground. Pump was working but not fast enough. Didn't help remediate and get anyone to help get rid of garbage/carpet/furniture/electronic equipment all ruined. No reimbursement because I did it myself as contractors were busy with floods all over. Sent a inspector who drove from NY to PA, did pictures and moisture reading, which were moderate because I had already started my own remediation to avoid stench, mold and fungus, so no reimbursement for anything. Be very weary of these crooks who don't care about your business, your home or business!!!!

This insurance vendor is awful. I would rate them 0 if I could. We were their clients for 4+ years until we tried filing our home insurance claim, because we started seeing water coming from the tiles in our kitchen. Here's when the insane part started. The insurance resisted as if they had to give us their last dollar and the funniest part is that every time they invented different reasons. They sent us their inspector and he wrote a report saying he doesn't see any water. I asked him - how come?! Did you even enter the kitchen? It's enough to step on the tiles and you see it.

I renewed a homeowner policy with them. Paid the full-year premium. Halfway through the policy they let my EX cancel the policy without even notifying me. I found out when my Mortgage company sent me a letter notifying me that I no longer have insurance. The next day I received a refund check in two names that I can not cash or deposit in a single account. I call them and over two days argue about what they are doing about it. They do nothing!! She contacts them back and they let her have the refund sent to her and she was able to cash it. DO NOT USE THIS COMPANY, THEY ARE NOT WORTH IT. I will not stop fighting about this. I am almost 64. I live on disability at $2000 a month. I will not stand this loss! I will not relent!

We have been with Liberty Mutual for multiple years with no claims and then we had 2 within 3 months of each other for leaking dishwasher and a refrigerator. The agent who came and did the claims assured me it would not effect our rates and if it did it would be small because the claims were not huge. Fast forward to receiving our renewal and the price increase was almost $2000.00 a year. Spoke with phone agent and they verified increase was due to claim and there was nothing they could do. What is really the purpose of having insurance if this is the outcome. Very disappointed with this company as well as with Geico who also raised our auto policy where we have been for 10 years with no claims. All I can say is do your homework before getting insurance and read reviews.

We have Liberty Mutual Safe Co homeowners insurance but not for long! The customer service is bottom of the barrell. Destanea was assigned to our claim and she is absolutely apathetic and there were kids in the background on every call. The policy and exclusions are what they are but when the company's representatives do not care, they will not retain customers. I implore Liberty Mutual to listen to those calls. She DOES NOT care. The company needs way more info to make a decision and we are not getting the opportunity to provide it. They are denying the claim without seeing/understanding the damage and mitigation required. They have not talked to the plumbers, the demo/tile company or the folks restoring our torn up house. We are switching insurance yesterday!