Liberty Mutual Homeowners Insurance

Liberty Mutual - Homeowners Reviews

Get a Quote on SmartFinancial
Get a Quote on SmartFinancial

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

Overall Rating3.5 out of 5
See all 371 reviews & ratings

About Liberty Mutual - Homeowners Reviews

Liberty Mutual offers several insurance types, including auto, rental and home, throughout the U.S. The company provides competitively priced home insurance, as well as add-on natural disaster coverage and discount options for new homes and policy bundling. Its user-friendly online platform makes it easy to request a quote and start a new policy.

Pros & Cons


  • Multiple policy options
  • Add-on natural disaster coverage
  • Policy bundle discounts


  • Services dependent on technology
  • No mold-specific coverage

Bottom Line

Liberty Mutual offers a wide variety of home insurance options, including add-ons like natural disaster protection. It also has discounts for policy bundles and new homes. The company has a reputation for quality customer service.

Featured Reviews

Wallingford, CT

I've had all good experiences so far. Everything about the company is positive. Their customer service is good. Easy to do business with, good rates, and good coverage too. They a...

Read full review
Spring, TX

My husband chose Liberty Mutual more than 12 years ago without discussing it with me and I have been satisfied with them as they always treat me right every time I file a claim wi...

Read full review

What is Liberty Mutual home insurance?

Liberty Mutual is an insurance company that provides multiple home protection policies. It has a variety of standard insurance options for homeowners, including additional coverage for damages due to natural disasters, as well as personal property replacement.

Liberty Mutual writes home insurance policies in select states, and its optional coverage might be limited in some locations. Its coverage requires a home inspection; your policy could be adjusted depending on the assessment.

What does Liberty Mutual homeowners insurance cover?

Liberty Mutual provides comprehensive home coverage, including:

  • Personal property coverage
  • Personal property replacement costs
  • Blanket jewelry coverage
  • Personal liability coverage
  • Dwelling coverage
  • Wind and hail coverage
  • Hurricane coverage
  • Escape of water coverage
  • Loss of rent coverage

Liberty Mutual sets itself apart from other insurers by offering an optional coverage, Inflation Protection, which provides a discount on policy premiums during the renewal period.

Liberty Mutual home insurance quotes and costs

Due to the ever-changing nature of home insurance, Liberty Mutual doesn’t disclose its policy rates on the website; however, the company does provide home insurance quotes through its online quoting tool. As with most home insurance providers, Liberty Mutual’s rates are determined by home location and age, as well as surrounding weather conditions and overall wear and tear.

Liberty Mutual offers two-tiered home insurance packages, which combine a basic coverage plan with various add-on services like personal property replacement and water backup coverage. It also offers discounts for policy bundling and for new homes.

Liberty Mutual home insurance FAQ

Where is Liberty Mutual homeowners insurance available?

Liberty Mutual is available in more than 25 states.

How do I file a home insurance claim with Liberty Mutual?

Liberty Mutual has easy online claims filing. You can visit its website to fill out the claims form; the process takes about 5 to 10 minutes. Once you send your details, a representative will contact you for more information.

Does Liberty Mutual cover older homes?

The company doesn’t specify any home age limits, but its website has a tool to help you determine whether or not it will cover your home.

Is Liberty Mutual good home insurance?

Liberty Mutual is a well-known insurance provider, and its plans come with solid coverage options and additional coverage that’s ideal for homeowners in areas with frequent natural disasters. Though it has limited availability and doesn't offer all add-on coverages in all its locations, Liberty Mutual is worth considering if you’re in its service area and searching for a new insurance provider.

Liberty Mutual Homeowners Insurance Reviews

ConsumerAffairs has collected 371 reviews and 1,144 ratings.

  • Recent
  • Oldest
  • Most helpful
  • Any

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about Liberty Mutual?
  • 4,309,661 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.
Page 1 Reviews 0 - 10

Reviewed Aug. 19, 2023

We were Liberty Mutual customers (home and auto) for 35 years. We had been lulled into not paying attention to our premiums since they were automatically drafted. Over the course of two years Liberty Mutual tripled them so that we were paying $5,000 more than other companies were offering. When we cancelled 7 days after the renewal date, instead of prorating, they charged us another $600. Their policies are shameful.

Thanks for your vote! Report
profile pic of the author
Claims HandlingStaff

Reviewed Aug. 5, 2023

As I have recently discovered, there is not now or ever has been an actual legitimate "adjuster" in my hail damage claim. The person Liberty Mutual calls their "adjuster" is but a clerical person employed by & working under the license of Alacrity Adjusting Solutions as a "Claims Resolution Specialist". This person herself is not licensed for anything as far as I can tell at this point - although she has many misleading tales to tell. (Eg, her claim of 20yrs and having worked in the field as an Adjuster on claims #1 can not be verified by various State records where she purports to have lived and #2 she does not appear to be old enough to have had 20 yrs of experience!) \

Liberty Mutual has, in my best estimation thus far, employed Alacrity to handle their claims and she's their employee they assigned. She may "adjust" figures on a claims form but she is not and has not been a "licensed adjuster" - especially at any time during THIS claim. Noun vs verb word play games have existed throughout this claim concerning a legitimate Adjuster EVER having been assigned to my claim - to my personal ultimate detriment & distress. Personally, this word game may even be defrauding their policy holders. Even Alacrity has proclaimed she can not do some of the things she has done to cause me difficulty: eg, refusing to accept a homeowner's claim solely because it was not prepared by a licensed contractor! OMG!!! I've filed formal complaints with my State AZ insurance and the Federal agency overseeing all Ins Company's dealings. BEWARE of Erin A as Liberty's alleged "adjuster".

Thanks for your vote! Report

Not sure how to choose?

Get buying tips about Homeowners Insurance delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thanks for subscribing.

    You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    profile pic of the author
    Claims HandlingPunctuality & Speed

    Reviewed June 8, 2023

    I am completely dissatisfied about the service and settlement amount we received due to Dec 22-Jan 23 wind and rain damage. Liberty did everything possible to delay processing the claim for 6 months and finally not to pay. It is not unexpected result from small to mid size insurance companies in general but coming from Liberty was complete disappointment. What a waste of time. Also watch out D.B. from Liberty-Texas. If she is assigned to you, ask for someone else (anyone but her) to process your claim.

    Thanks for your vote! Report
    profile pic of the author

    Reviewed April 24, 2023

    Liberty Mutual Insurance Co. Horrible Company!! Everything was fine until we needed Liberty Mutual to provide the coverage we needed. Hail storm damaged our neighborhood in May, 2022. Approximately 50 homes in our area have been approved for replacement costs for a new roof. A couple of homes with older roofs were offered 50% and 1 was offered 30% of the cost. Liberty Mutual offered us ZERO! We are one of only 4 houses that have been denied in the entire neighborhood.

    When I spoke to one of the roofers doing the repairs to our neighbor's house, as soon as he heard the name of Liberty's inspector (D...) , he told me not to expect any positive results. He was correct. How can a company make decisions like this when they are depending on an adjuster with that kind of reputation. We were told there was no damage, although we saw the pictures our roofer had taken. We had 2 inspections and we asked for a third. Each time they insisted on handpicking the inspectors. Liberty Mutual says in their ads, "only pay for what you need". Although we didn't know it at the time we paid our premium, apparently we didn't pay enough for what we needed - a new roof that was damaged by hail.

    Thanks for your vote! Report

    Reviewed April 7, 2023

    I have a house valued at $200K. I have been with Liberty Mutual since I bought it. My premium for this year was $4300. I called and asked why and they said building materials have gone up. I got quotes from other insurance companies with premiums ranging from $800 to $1000, The coverages were the same. I would recommend that everyone get competitive quotes every 2 years. I wish Liberty mutual to reap the negative Karma they have sown. I will be posting this review on several platforms. Hope this post helps people prayed upon by Liberty Mutual.

    Thanks for your vote! Report

    Reviewed March 16, 2023

    NO surprise rated as a 2.5 - as expected = legalized crooks - denied Hurricane Ida flood in basement - their rational water came from ground up. I presume they don't understand that when it rains, water falls on the ground and if TOO much, TOO fast it saturates the ground. Pump was working but not fast enough. Didn't help remediate and get anyone to help get rid of garbage/carpet/furniture/electronic equipment all ruined. No reimbursement because I did it myself as contractors were busy with floods all over. Sent a inspector who drove from NY to PA, did pictures and moisture reading, which were moderate because I had already started my own remediation to avoid stench, mold and fungus, so no reimbursement for anything. Be very weary of these crooks who don't care about your business, your home or business!!!!

    Thanks for your vote! Report

    Reviewed Jan. 1, 2023

    This insurance vendor is awful. I would rate them 0 if I could. We were their clients for 4+ years until we tried filing our home insurance claim, because we started seeing water coming from the tiles in our kitchen. Here's when the insane part started. The insurance resisted as if they had to give us their last dollar and the funniest part is that every time they invented different reasons. They sent us their inspector and he wrote a report saying he doesn't see any water. I asked him - how come?! Did you even enter the kitchen? It's enough to step on the tiles and you see it.

    Then they sent a 3rd party adjuster who said that we told him that the water issue was the result of earth movement. This was obviously a lie - we're not experts to make such judgments! Then they sent to us a civil engineer who made a fuzzy statement that the plumbing problem might have persisted for months. We asked to clarify what "months" is, but the insurance happily sticked to this fuzzy statement and denied our claim saying that the problem started before we got the insurance.

    Finally we found ourselves in a situation when our kitchen and bathroom were destroyed (because the insurance inspector said they're going to pay for it) and in the middle of the way the insurance said no and didn't even want to pay for the removal. No need to say we are transferring our insurance policies to another vendor. This was the only time during years we filed a claim and the way they handled it was literally miserable. My advise to people is - avoid this insurance no matter what your situation is. Their policies are cheap but leave them plenty of room for speculations and let find reasons to deny practically any claim.

    Thanks for your vote! Report

    Reviewed Dec. 29, 2022

    I renewed a homeowner policy with them. Paid the full-year premium. Halfway through the policy they let my EX cancel the policy without even notifying me. I found out when my Mortgage company sent me a letter notifying me that I no longer have insurance. The next day I received a refund check in two names that I can not cash or deposit in a single account. I call them and over two days argue about what they are doing about it. They do nothing!! She contacts them back and they let her have the refund sent to her and she was able to cash it. DO NOT USE THIS COMPANY, THEY ARE NOT WORTH IT. I will not stop fighting about this. I am almost 64. I live on disability at $2000 a month. I will not stand this loss! I will not relent!

    Thanks for your vote! Report

    Reviewed Nov. 10, 2022

    We have been with Liberty Mutual for multiple years with no claims and then we had 2 within 3 months of each other for leaking dishwasher and a refrigerator. The agent who came and did the claims assured me it would not effect our rates and if it did it would be small because the claims were not huge. Fast forward to receiving our renewal and the price increase was almost $2000.00 a year. Spoke with phone agent and they verified increase was due to claim and there was nothing they could do. What is really the purpose of having insurance if this is the outcome. Very disappointed with this company as well as with Geico who also raised our auto policy where we have been for 10 years with no claims. All I can say is do your homework before getting insurance and read reviews.

    Thanks for your vote! Report
    Customer ServiceClaims HandlingCoverageStaff

    Reviewed Aug. 19, 2022

    We have Liberty Mutual Safe Co homeowners insurance but not for long! The customer service is bottom of the barrell. Destanea was assigned to our claim and she is absolutely apathetic and there were kids in the background on every call. The policy and exclusions are what they are but when the company's representatives do not care, they will not retain customers. I implore Liberty Mutual to listen to those calls. She DOES NOT care. The company needs way more info to make a decision and we are not getting the opportunity to provide it. They are denying the claim without seeing/understanding the damage and mitigation required. They have not talked to the plumbers, the demo/tile company or the folks restoring our torn up house. We are switching insurance yesterday!

    Thanks for your vote! Report
    Loading more reviews...

    Liberty Mutual Homeowners Insurance Company Information

    Company Name:
    Liberty Mutual
    Year Founded:
    175 Berkeley Street
    Postal Code:
    United States