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Liberty Mutual - Homeowners

Liberty Mutual - Homeowners
Overall Satisfaction Rating 3.45/5
  • 5 stars
    63
  • 4 stars
    122
  • 3 stars
    67
  • 2 stars
    12
  • 1 stars
    25
Based on 289 ratings submitted in the last year
SHOW RATING DISTRIBUTION

Liberty Mutual offers many types of insurance including auto, rental, and home to customers throughout the United States. Liberty Mutual is a verified InsuraMatch partner. Get a quote from Liberty Mutual and other verified companies by calling InsuraMatch today. *ConsumerAffairs insurance program, powered by InsuraMatch.

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Liberty Mutual - Homeowners Reviews

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Rated with 1 star
Verified Reviewer
Original review: Dec. 28, 2019

I've had homeowners and auto insurance for my present home for several years now. My mother passed away and her home became mine. I purchase a homeowners policy from Liberty Mutual for her house. A couple months later some underwriter working for Liberty Mutual stopped by her house and decided the property was in too bad of shape for them to be willing to cover. Reasons stated were: Gutters needed cleaning out, and tree limbs were hanging over the roof. There was only one place where any tree limbs were hanging over the roof and ii's way up high where an old tree has long reaching limbs. REALLY? Whose house does not need a gutter cleaned out periodically? This is completely ludicrous. They will lose all of my business ASAP.

5 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Nov. 18, 2019

We purchased this insurance as we were buying a house. Next thing I knew a man was calling to schedule a home inspection. Liberty Mutual never even informed us this would be happening. The inspector came and left. Three weeks later we received a letter (with three days notice) that our insurance policy was being cancelled. They claimed the reason was that there were major renovations going on without their prior knowledge. First of all, we closed on a new home. The only "renovation" occurring during the inspection was a paint job around the house. We were never asked nor informed we needed to tell anyone we were painting the house upon purchase. They only gave us three days notice to find new insurance. On the other hand, we got a MUCH better deal with another company. I would strongly advise not to go with this company if you expect any customer experience at all.

5 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 14, 2019

    I have a replacement cost homeowner policy which means that the company was to me the actual cost value first, and then pay me the recoverable depreciation after works are completed. The crooked contractor recommended by adjuster intentionally failed to do certain work but completed most of the other repairs. The contractor then attempted to charge me for the work intentionally not done. The final charge was later reduced by about $3000 for the omitted work.

    Now adjuster has refused to pay the recoverable depreciation for the part of the repairs that had already been completed claiming that I spent less on the omitted works (this downgrade was not my choice). The effect of their calculation of the final claim payout is such that they are not even paying for the ACV on the work intentionally left out by the contractor. I believe that the adjuster and contractor are colluded and are trying to get back at me. I now have to file a legal suit against them to get back the recoverable depreciation for works done.

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    4 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Nov. 4, 2019

    Started using Liberty Mutual home owners insurance for new home purchase. Used the high deductible (5K) plan to reduce annual cost bringing the premium to 783$. In one year they increased the annual premium to 954$, a 22% increase. There were no claims or any issues with the account to cause the increase. Should have known, had auto insurance through them years ago and did the same scam.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 16, 2019

    Terrible company - does not care about the consumer. This company will do anything to avoid having to pay out a claim. You pay for insurance and you get a scam policy that has all kinds of verbiage and clauses to not pay out what the average person would think they are insured for. Good luck but even if they are priced lower than their competition - price is what you pay and value is what you get. Stay away!

    3 people found this review helpful
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    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 16, 2019

    Months after I received a reasonable quote my policy, out of the clear blue sky one day they sent me a subtle notice and bill stating that your automobile and homeowners insurance has nearly tripled, keep in mind, I did not have any accidents tickets or filed a claim, I truly believe it's because I live in Georgia, when I contacted them I got a lot of mumbo jumbo. I called and asked them again as to why my rates increased so dramatically before my policy was even up for renewal.

    The only reply was, rates has went up in Georgia and the most horrible thing about them is they send you a very subtle notice. Unless you pay very close attention you won't realize what is about to happen to you, they will simply change the amount owed go into bank account before renewal comes around as though nothing has happened. And they have the audacity to solicit me for their new rates. I have told nearly all of my friends and family about how I was treated and all of them passed Liberty Mutual insurance right on by. I am glad I was able to save them the hassle of looking for another insurance carrier. I am on a fixed income and surprises like that could trigger a heart attack.

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    5 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Aug. 28, 2019

    I have been scammed into paying premiums for a year. When my pool liner collapsed mu husband and I decided to take down the pool. The insurance company sent over a review firm and decided "we are under construction" and were not eligible for policy renewal. Why did't you advice me of that before I dropped my last insurance carrier. You were eager to take my money. I did not put in a claim to fix the insured pool. I took it down myself and I am under construction and not legible for renewal.... Stay away from this company.. Clueless morons running it.

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 26, 2019

    In April of this year I cancelled my homeowner’s policy due to continued premium increases and a better quote from one of their competitors. A refund check was supposedly issued to me in April within a day or two of cancellation, according to e-mail records. After two months of not receiving any refund, I called their toll-free number to inquire about the check. I was informed it had been mailed to my previous residence address in another state and that a “stop payment” needed to be placed on it and another issued to me here at the address of the insured property early July. A call of inquiry on July 18th resulted in being informed a new check would be issued the next day.

    When I called for a follow-up on July 25th, I was informed they needed to check with billing and would call me back. I did receive a callback and was told it was issued to me and my mortgage originator. The lady informed me she would have the Payee changed to just me and another new check would be issued. On August 10th I received another e-mail stating a check has been mailed to me on August 2nd and should arrive in 7 to 10 business days.

    Called again today, since it has been 16 business days and still no check. The Customer Service representative informed the check had been mailed to an address 4 houses North of me, where we originally obtained a homeowner’s policy quote before buying our current residence. Today he had to reinstate the policy and then tomorrow he will go in and cancel again and another refund should be generated and sent to the correct address once it is cancelled again. I informed the representative I would be providing a review of their support in various social media.

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    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 23, 2019

    33 years with LM, no claims, $2500 deductible. I receive my renewal along with a note, NC rates for my policy is $1365.00, LM sent me a bill for $2879. Thought it was a mistake, nope. 33 years with Home, Auto, RV, and Liability...and they didn’t care. Went with Farm Bureau for all policies...over $2000 in savings.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 12, 2019

    I’ve had my homeowners insurance with Liberty Mutual for 11 years. My premiums went up every year, I called about 5 years in and was told the increase was due to normal inflation. This is the first home I’ve owned, so I didn’t know any better. I haven’t had a dedicated sales rep the entire time I’ve been with them. I received a call from someone in my offering to requote my policy and add auto, my homeowners went from $1882 to $984 for the year! It didn’t seem right so I told her I wanted to review before changing anything to make sure I wasn’t giving up any coverage. Sure enough, everything was the same and she even added flood coverage. So I called back in June to have it changed and she was no longer an employee there.

    I questioned the rep I talked to as to why it could drop so much and why no one ever contacted me in all these years, and she said there’s a note on my renewal that you can call in to have your policy refugees and that they don’t have dedicated reps in all their locations. I told her my insurance is escrowed and I’ve never received letters nor statements from them. She looked and I was set up for an online account 8 years ago. I didn’t set that up!! The email address and username it’s set up Under IS NOT one I would have used! I told her I’m pissed that I’ve been paying double for years and no one has ever contacted me about this! Needless to say, I didn’t switch my auto insurance to them and I’m currently shopping elsewhere for homeowners insurance. Steer clear from this company!!

    Read full review
    5 people found this review helpful
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    Liberty Mutual expert review by Matthew Brodsky

    Liberty Mutual was founded in Massachusetts in 1912. The company, now headquartered in Boston, offers many types of insurance, including auto, life and homeowners.

    • Range of options: Liberty Mutual offers a good range of options for homeowners insurance policies, including umbrella policies, condo policies, mobile home policies and even policies specifically geared towards landlords.

    • Good web presence: Liberty Mutual has a well-developed online presence, and they offer many convenient services on their website, including bill pay and policy management.

    • Strong legacy: The company is one of the country’s oldest and most trusted major insurance companies.

    • Customer service: A large company means the staff is not always consistent from person to person.

    • Quotes: Customers have reported that the company’s online quote system often generates quotes that the company is not able to offer in reality.

    • Best for: Traditional homeowners, condo owners, farm owners, mobile home owners

    by Matthew Brodsky Insurance Contributing Editor

    Matthew Brodsky is an established expert on insurance, having written hundreds of articles and other pieces of content on the subject, interviewed countless practitioners, and attended dozens of conferences and events. He served as an editor at industry magazine Risk & Insurance for six years.

    Liberty Mutual - Homeowners Company Information

    Company Name:
    Liberty Mutual
    Year Founded:
    1912
    Address:
    175 Berkeley Street
    City:
    Boston
    State/Province:
    MA
    Postal Code:
    02116
    Country:
    United States
    Phone:
    (888) 398-8924
    Website:
    www.libertymutual.com

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