Lemonade Home Insurance Reviews

I had this company for 4 years. I had no claims and they received all premiums on time. Recently they informed me that I had to perform their due diligence for them by sending pictures of certain parts of our house. Our house is 22 years old and is over 3,000 square feet. Upon receipt of the pictures, they informed me that they were not going to renew our policy because we had a palm tree too close to the house and our water heater was too old (original -- 22 years). They did not indicate what I could do to rectify the situation.

Lemonade was the worst insurance I have ever had. A Lemonade rep called us a few years ago and convinced us to leave Allstate by showing us how much money we would save. I made a huge mistake by not hanging up on them (the only time I ever spoke w/ a Lemonade rep on the phone)! Allstate was top-notch and always went above and beyond when needed during our 10+ years with them. Lemonade promised to save us a ton of money and we reluctantly left Allstate for Lemonade. We did not realize the extent that Allstate made us feel secure and protected until we left them. Lemonade disappointed us from Day 1!

Filed a claim for a loss under whole home insurance and it was handled promptly and proficiently. Staff was friendly and helpful and kept me informed. I had to replace my AC and the insurance covered the whole amount minus my deductible. I was so pleased I told all my friends that they should get this very affordable insurance for their home too.

Absolute scam for renters insurance. Had a slab leak last month, denied because the drinking water was leaking in foundation & never came above ground, due to us keeping water off most of the time. Plumbers had to repipe house, so no water for 4 days. Lemonade said too bad, we don’t cover it! Worst experience with Insurance I’ve ever had in almost 30 years of paying!! Paid for premiums for almost 7 years! Buyer Beware!! It’s a SCAM!!

Cynthia W has been a delight to work with. Walked us through the process. She is knowledgeable and precise. We couldn't ask for better service. Fast and friendly is hard to come by these days, but with Cynthia and Lemonade insurance, you get it all! We recommend to everyone, young and older folks.

This insurance is a total disaster, a scam, dishonest!!! I filed a claim covered under my policy and they denied it. You can only speak or chat with a robot. Don’t look at those fake reviews with 5 stars.

Had a policy for 3 years, no claims. Then had a underwriting review on the house. Took 3 emails to explain to the "underwriter" what an HVAC was and I had no other heat source. Kids had a sign next to their play house that said horse. I was literally asked if I had a horse in my backyard. It took forever to explain the breaker box for my 1985 house. I had texted 1 year before to ask if they depreciated the roof replacement. The underwriter asked me to photo the "repairs done" since a claim was filed. I asked her to give the info on this claim I filed (which I never did, there was NO repair done). She was baffled and asked why I told them I had a claim.

We got this insurance for 2 years, we had two minor leaks in our basement that we claimed, they were only partially covered, only was enough for materials really. In the end of the second year, they terminated our contract, telling we have too many claims. Really they just want get paid without covering.. Would not recommend.

This Insurance company is a joke. I've been with them for over 5 years and when I needed to file a claim for my roof last year, they were real quick to deny the claim. They made sure that my damages was under the cost of my deductible. I also had a fire claim that they denied also last year. When they sent an inspector to my home to do an inspection, all he did was take pictures and didn't even take samples. Claim denied again. I had to hire an attorney and claim was overturned and they paid the claim out. And made sure to low ball me with a ridiculous amount of $1200 that didn't even covered the cost to clean up my attic.

Lemonade renewed a policy, without my consent. Took a whole years payment for a new contract. Sent my bank account into overdraft. Called them to see why they charged me for a policy that I didn’t want? Told me that they would cancel it immediately, and issued me a prorated refund. Which I should’ve been refunded for the full amount. I went to the bank the refund was issued, but pending. Bank told me it should post after midnight. The next day, checked bank account, and the whole refund had disappeared. Contacted Lemonade, and was informed they issued refund. Gave it another day to show back up. Still not showing up in my account. Went by the bank again. Bank informed me Lemonade took back the refund.

I never had anything happened to my home before but I also knew insurance company sometimes move at their own pace. Lemonade not only responded immediately but resolved my claim within days from starting it. I am pleased with the way everything was handled. Thank you again Lemonade and Jenessa.

After few years, cancel my policy without emailing or sending me an update. I update my payment they accepted. Long story long I spoke to few people, the rage, rudeness and disrespect was overwhelming. I went and find me another company. Unbelievable. Even for free I will never go back. Zero star not 1*

I recently had a frustrating encounter with Lemonade's home insurance policy process. Despite providing receipts and photos confirming that my roof was replaced in 2019, Lemonade denied coverage based on cosmetic discoloration, which has no impact on the roof's functionality. This experience has led me to question Lemonade's policies further. It appears that Lemonade may accept new homes for insurance policies for the first term, only to end coverage later to avoid liabilities or payouts for older homes. I find Lemonade's approach disappointing and unfair. It seems they prioritize avoiding payouts over providing genuine coverage and support to their customers. Based on my experience, I cannot recommend Lemonade for home insurance and urge others to carefully consider their options before choosing Lemonade.

We took out 2 homeowners policies. One in the Denver area and the other in the mountains. They decided that our Denver home could not remain insured due to a flat membrane roof. I thought everything was going great until they cancelled both after we had NOT filed any claims.

I went with Lemonade because I used them for Renter's insurance. When I bought a house I stuck with them. I liked the ease of getting a quote. The app based quote system was fast and easy. Not being bombarded with emails after filling info out online. However, after a year and a half they stated they needed an inspection report to renew me. I gave them my inspection report, and they asked about the "leaking sinks". I told them the p traps leaked on several sinks because they weren't tight. I tightened them all an 1/8 turn and have had 0 issues. You know how the inspection reports go. Then they asked about the "possible leak" the inspector noted due to a water stain on the ceiling tile. I told them there was no leak, and that the HVAC ductwork is a couple inches above it, not a single water line or appliance in the area. Then they were like "what about your water heater, was that replaced? Can you send us the invoice?"

We had a water leak from under our slab home. We reported it and the next day they had an adjuster here surveying the damage. Within a week, they deposited into my account the the funds for the repairs. I was very impressed with the great customer service they provided and the ease of the process. I would recommend Lemonade a million times over!!! Thank you!

Being a Lemonade customer has been easy, but when hail damaged our home; this is when Lemonade really shined. They made filing a claim easy and walked me throughout the entire process. From filing to getting a settlement took less than a week and everything was explained and taken care of quickly. Could not be happier, A+ service.

Filed a claim for a special assessment from my building, sent documentation through email and had Lemonade get in contact with my HOA management company. Claim went through and overall satisfied with the experience. I would recommend Lemonade because of ease of use. Sometimes is nice to talk in the phone with someone, and they do call you occasionally but most communication happens through email.

After a water spill issue from the water expansion tank, two rooms were impacted, I called Lemonade and they send a crew to dry the area in less than 24 hours, and proceeded with the repairs. All the involved parties were professional and easy to work with, Lemonade were on top of the process and the contractors met what they said.

I was a Lemonade customer from June 2020 to June 2023, during which time I submitted no claims. I made an inquiry once as to whether it would be beneficial to file a claim after a large tree limb fell from our neighbor’s property during an ice storm onto our roof, damaging the gutter and fascia board. The cost for replacement was less than a thousand dollars over our deductible and I was concerned if a subsequent rate increase would be detrimental in the long run. In short, I found their largely AI operated system less than helpful, and their human representatives not much better. Earlier this year I was informed by Lemonade that they were redoing the underwriting for my policy and asked me to provide pictures and proofs of repair/replacement for a laundry list of common claim items (roof, electrical panel, plumbing, etc.).

The end to end process was very fast and easy. Everything I could do it on app, the person was very nice and helpful, the best part was the proactive way and making sure I was heard correctly. The team intent was to help me and they did that right. Great customer experience and felt happy and I did not make any follow up calls on the matter and they got back to me on time. Thank you.

I do not think that I have anything extra to say--the service was easy, fast, polite and great. I look forward to future interactions with the Lemonade team the next time that I have an inquiry or a claim. This is all I have to say at this time.

The AI model used to respond to claims is next level and I was simply amazed by how fast the whole claim was reviewed and processed. I have never expected anything like this, the whole process took 2 days for resolution.

We had Lemonade for our previous house that we sold (homeowners insurance). And for our current apartment (renters insurance). When we bought a townhouse (condo insurance) and Lemonade required us to submit a building inspection report. Said that they would be unable to insure because the electrical panel was not meeting code, and the home had galvanized steel pipes. We got them replaced with new electrical panel and PEX pipes, and submitted documentation and receipts. Guess what, they threw us another list of deficiencies that must be repaired before insuring. Half of them were acceptable reasons and another half was perplexing and questionable, especially that the damage were merely cosmetic.

It is a deceiving company that wastes your time and resources. People in Texas are rejected for no good reason. The name matches my experience, We were asked to send a certified roof inspection report which we did. The inspector gave a Stella’s review, as it should be for a new house and category 4 slate roof. To my surprise, they rejected us for no reason, The rejection read “two tiles are discolored”. I am skeptical that 2 tiles broke the camel. Call me skeptic, but not stupid. If you do not want to insure folks with decent houses, then say that. Do not send me to roof inspections, only to waste my time with imaginary flaws.

Speedy claim processing and communication. Kind agents! Ease of submission and communication cannot be beat. Claim reviewed and processed within 2-3 days with funds direct deposited. Check ins help as well to assure all needs are as expected.

I have had Lemonade for over 5 years, 3 years and renter and 2 years and home owner. They I believe have really good rates and their claim process is also straightforward. It’s little challenging to understand at first that all communication starts with an AI chat bot, but it has improved over years and I am hoping that it gets better even more.

Quick response, care, setting expectations on my Fire incident last year in February 2021. Had good experience working with Jonathan, and then with Ms **. Though many follow-ups required on progress. The claims and approval process moved slow and frustrating, as Lemonade will change their own appraisers for loss and contents until lowest cost obtained. That made us lose months and and uncertainty. But in the end they paid up. Special Thanks to Ms. **, Lemonade adjustor, who helped us recently get some more comp for huge list of damaged contents. I wish they paid more. There is a substantial amount still pending and they are asking for more estimates and items list that they did not cover. After 1-1/2 years of follow-ups, and getting repairs, we are exhausted and tired. Have better things to do in life. :-)

Working with Lemonade was great. The Personnel assigned to our case, Ashley was very knowledgeable. She was able to respond to any of our questions or next steps promptly over phone as well as email. The whole process turned out to be very easy for us the first time home buyers. The payout turned out decent to cover the damage and renovation, with any haggling. Highly recommend Lemonade. The really do work with their customers and for their customers.

After a water leak in my home caused by my upstairs neighbor, Bryan and the Lemonade team were super helpful, and always quick to respond. Whether it was getting my claim paid in rapid fashion, or the overall customer experience, I am very thankful for them!

I had a failure with my shower plumbing inside my wall, causing water to leak into adjacent rooms and throughout the bathroom. Repairs required completely gutting the bathroom and starting over, along with repairs to a closet behind the shower and part of a bedroom. Throughout this process, getting help from my claims representative was like pulling teeth. There was a week or two that went by that I absolutely could not get ahold of anyone when I desperately needed information so I could start the rebuild process. Having a catastrophe like this in my house was enough stress, and not getting support from my insurance that I pay for made it much worse.

Our claim was originally handled by Corey and took over a year to settle. We were very frustrated. The claim was transitioned to Chyloh H who handled our claim and he was fantastic! He was very responsive and we were very happy with our experience with him.

We had a kitchen leak which required our whole kitchen to be ripped out. Our Lemonade adjuster, Christina, was always quick to respond and very helpful in providing us with everything we needed to get our kitchen back together. I appreciate that the team worked with us when we received several quote higher than we received on the claim. They are a very good insurance company.

Brittany was our adjuster for our recent hail storm. Our home had significant damage, but she made the insurance process seamless and understandable. Her response times were quick, and she helped us to navigate our claim. Our settlement was comprehensive and covered all the damages. Thank you Brittany!

Although the claim has been processed for a long time, in the end Jeremy helped to get it settled. And the amount compensated are matching to the market price, which helped me a lot in terms of rebuilt. I will recommend Lemonade to my friends.

I definitely wanted to write a great review for Jose from the Lemonade Claim's team. I had the chance to work with him over email and via one phone call when he returned my call to help answer questions I had. It was a really negative experience getting a prized possession stolen from my own garage and to have to go through this process during an extremely busy week at work. Jose was phenomenal and truly seemed like he was trying his best to make this experience as smooth and seamless as possible. I appreciate his support and kindness as it really did go a long way. This really solidified Lemonade as an insurance company for me and I'll be recommending this service to my friends and peers.

I want to thank Jeremy for working hard for me in such a rough time. Jeremy had answers to all my questions and was quick to move the process along. Lemonade insurance was prompt and efficient in meeting and exceeding my expectations.

Claim # **. After we have found out that we have a leak on the bathtub pipe in February 2022 we file a claim and the adjuster came on 02/17/2022 for estimation, he has submitted for estimation on 02/18/2022 but I haven't received my payment until 03/24/2022. During all those times I desperately looked for answers and someone to speak with about the claim status and why it takes too long after the adjuster submitted the estimation, We have an opened ceiling in both bathrooms all those times. The company who fixed the leaking sent to me a letter for payment because the insurance didn't pay.

Ashley was working on my roofing repair case and she is amazing. She understood my situation and tried to make it happen as fast as possible. She emailed me and had contact with me to discuss about my case and said, "I'm here to help."

I filed a claim for home repair after discovering a leak in one of the rooms. Lemonade team promptly assisted, guided me through the claim process, and promptly paid the policy benefits. I highly recommend them. They provided immediate help and answered all my questions. Other insurance companies would have been so slow to respond and pay benefits.

I’ve been with many home insurance but Lemonade insurance is the most helpful and easy to use interface that connects you to a claim agent. They are very responsive and is very helpful in times of needs. I will recommend lemonade to all my friends and family.

I submitted my claim on a Monday and I heard from someone by the afternoon!! They sent an adjuster the next day and approved everything in only two days!! Then deposited payment after 24 hours from approval!! Love Lemonade and their customer service.

Had a foundation leak that also seeped thru the foundation and into the surface floor. Jeremy was very helpful with the claim and set up the appt with the adjuster and also explained in detail how the issues were paid. Thank you, Jeremy!

I was faced with damage to my fence from a terrible wind storm. I followed the app to file my claim and it was simple. I was able to take pictures and submit them right through the app which I thought was convenient. They did have to send someone else out a couple days later but that was fine. After about a week or so everything was approved and was able to get my fence fixed. I would certainly recommend them to anyone.

The entire process was smooth and the updates on progress were sent timely. All did a fantastic job. In particular, the customer service representatives were extremely friendly and genuine about wanting to help move my claim along. Also, the connect to the Team One Adjusters was seamless and allowed their person to meet with my roofer and ensure all items were take care of.

Jeremy was attentive with the claim and understood the process well. He explained the process well. I had several questions on the claim, but he was very capable of navigating me through the whole process. I am very happy with the outcome. The problem did give me a headache, but I am happy with the end result.

I recently had a water leak develop during a wind/rain storm. I filed a claim and immediately called a roofing company during a break in the weather. The adjuster showed up right at the end of my repairs. I followed up by repairing the ceiling and painted the place. By the time the claim check arrived, the paint was not even dry. I was never so surprised with the promptness and generous amount of the claim. WELL DONE Lemonade.

I had just moved into my house, lived here about 3 months when we had a water leak that damaged our 2nd floor bathroom and 1st floor ceiling. Lemonade was on it from the getgo and very easy to contact/communicate with end to end. I was paid very quickly to get my home back up and running fast. They also worked with my contractor to ensure I got paid the right amount. This is an honest by the book company and I cannot be happier. You've got a customer for life!

Best insurance ever - please add cars in Colorado and make life insurance editable and you'll take over the world. It's so easy and affordable and without all the stupid annoying sales calls that my car insurance agent annoys me with weekly.

I had an unfortunate water pipe leak. I reached out to Lemonade to determine coverage on my policy. Ben mostly helped me along the way. The process was simple and effortless. Ben was with me through the whole process and I supplied many pictures before, during and following the process. It was a great experience.

Lemonade made my claim process extremely easy. With the stress of my home being damaged the last thing I needed was the hassle from an insurance company. Lemonade was extremely efficient and timely with scheduling inspections and the whole process. The agents that I spoke with were also extremely professional and easy to talk to. My contractor was a little skeptical when I told him I had Lemonade insurance but by the time the job was complete, he stated Lemonade was one of the best insurance companies he has ever worked with. Throughout the entire process, Lemonade was direct and to the point. They made it easy for me to get my house repaired and I would recommend Lemonade to everyone. I rate Lemonade a perfect 10/10 in every aspect.

Lemonade adjuster came quickly. Did very thorough inspection with measurements and pictures. She was friendly and timely. We received payment for the damage less deductible and depreciation within days, which will certainly help us replace the roof. Very happy with Lemonade.

Overall have been very pleased with Lemonade when we had a plumbing issue at a mountain home. The app has a very smooth UI and UX, and the automated chat and email communication were executed well. Would definitely recommend Lemonade if you're looking for a more modern, tech-oriented insurance company. Once our claim was processed, Bryan was very professional and Lemonade covered all of our expenses (after our deductible) including plumber fees, damage mitigation, and septic tank specialist fees. Thanks again!

The agents are extremely quick to respond. They could teach classes in customer service! I wish every company that serves people could have employees like Lemonade!!! Would definitely recommend!!!

Our house drain backed up and sewer water flooded some of our basement. Lemonade sent a claims adjuster over in a reasonable time frame to assess the damage which included removing and replacing drywall, carpet, and decontaminating and drying the floor. Lemonade approved the claim and got the money over to us quickly.

I want to thank Lemonade for giving me a new roof. This Company is straight forward and they don't play with customers money. Others keep all our money for very high profit. I like Lemonade for giving money to charity instead keeping all the profit. All my family will drop their companies to Lemonade insurance. If you do business with them you will not be disappointed. They are Superb Company!

I submitted a claim after my roof was damaged by a severe hail storm. The submission was smooth and easy. Lemonade responded immediately and provided instructions for the next steps. All the process was straight and clear. I had a few questions - they were answered rapidly and in detail. Great experience.

I have been going back and forth for weeks and weeks about my claim. I am promised via email that there is a resolution "in the next day or so" then a week goes by. Nobody follows up with me. I talked to my rep who admitted the claim did not accurately reflect the work needed. Then he disappeared again. Then a new agent came in and close the claim. I have supplied documentation multiple times and now I can't get someone on the phone or to respond to my emails. This has been a terribly stressful and expensive mistake in choosing Lemonade. I am already shopping for new insurance since this really feels like I am being scammed. I called to talk to a supervisor and I was told it's the same person who is not responding to my emails.

The Lemonade insurance team were quick to respond to my claim, provided me with details as to what they needed to finalize their decision, and worked with me at every step to make sure that resolution to the claim was done quickly. I couldn't have asked for a better experience. Thank you Lemonade Team!!

Let's face it, nobody gets excited to kick off an insurance claim. After dealing with the home issue itself, the last thing I wanted to do was spend time on the claim. Jeremy made the process as painless as possible! I submitted the information, quickly was able to get an adjuster on-site and was able to use my own contractor! Couldn't believe how easy the process was and was so grateful to be able to resolve one issue quickly. Thank you Lemonade!

I had put in a claim for roof damage, on 16 Feb. 22, I spoke w/ Brittany from the claims team and she got the process going, everything happened so fast. There was only to three email messages between Brittany and I, the last one stated that the check would be in my account 2 to 3 business days, when I awoke the following morning the money for the roof replacement was deposited already. Wow. I was still in phase one of this ordeal and these folks were closing the claim. Now that's the best customer service I've ever had!! Very professional, courteous, genuinely caring and very very expeditiously completed the whole process from initial contact to check deposit was less than 7 days. Your Customer service should be the benchmark for all insurance companies.

Pleased with the service received for my recent claim. The app was easy to use and Clarissa was timely and helpful with her responses. She accurately described what was covered under my plan and guided me through the claims process with ease.

Lemonade has been wonderful. I am a first time homeowner and have never been in the unfortunate situation where filing a insurance claim was necessary. During one of the most devastating times of my life - Lemonade stepped up and and provided quick and seamless assistance. They made everything so easy. I appreciate this company so very much. I would recommend them 10 out of 10 times.

Lemonade is the only insurance product that’s ever actually saved me money (or at least offset cost) when bad things happen. I love their apps and people's ability to simply get stuff done and it’s the cleanest, most efficient and simplest insurance product I’ve ever used, especially if you’re tech-proficient.

Filed a water damage claim late last month and the process was super simple on the app. Lemonade got back to me quickly and made the rest of the process nice and easy. Simple instructions on what information was needed. After everything was sent over on my part, the claim was approved and funds were dispersed quickly. Would definitely recommend Lemonade to anyone looking for a no nonsense insurance company.

Homeowners claim.. Electrical, and the Lemonade Team.. Scott was my agent... FANTASTIC!!!! He made every step of the Sequence easy and also, made it timeless. Thank You to the whole TEAM. I have no doubt that they will always be there for me and my family.

Desiree was a wonderful communicator from beginning to end about the process (this was our first time ever filing a claim like this and she went above and beyond to make us comfortable during an alarming time). She was extremely knowledgable and managed steps directly with our contractors to take the additional burden off our plate. As important, Desiree had a great spirit and was really kind/pleasant to work with.

When I heard Lemonade is app based and offers new low rates insurance I was thrilled to sign up, process was easy and everything was done on your phone. Great! No talking to agents. No old websites to deal with. Things sometimes are too good to be true, 1 year after they raised my price by about 30% which I was still ok with, and 2.5 years later I Had a leak and needed their services. Oh God! Terrible to deal with. They refused to put me in a different property (living In construction) because it’s the kitchen and I can order food, my adjuster paid 60% of my food receipts saying I was eating too much (I eat more 'cause it’s free smh), and finally, $225 for 2 months laundry she refused to pay, she said “why didn’t you go to parents' or cousin's house to do your laundry”. They paid half the project and I paid the rest out of pocket. I could write a 5 page essay, stay away! Pay a bit more go with a different insurance. Lesson learned.

Lemonade claim department is very efficient. I have filed two claims and both of them we were resolved very quickly and without any hassle. Review process is quite easy. Just file claim through mobile app and send pictures and it took just two weeks to process the claim.

We had our roof replaced after a hail storm and Lemonade was easy to work with, responded quickly to all questions, and the coverage allowed us to take care of the project, even with skyrocketing costs during COVID. As long as our premiums don't jump up due to making a claim, we'll be extremely happy to stay with Lemonade while we own this home!

November 18th 2021 we had a water leak and field a claim on the 19th. Since then we have had a water mitigation company come and rip apart or kitchen and dry it out. The water mitigation company still has not been paid for its services and continues to harass me with emails and lien letters. I have forwarded all these demands to Lemonade. December 12th 2021 I received a damage estimate from Team One Adjusting Services, LLC working on behalf of Lemonade for $10,730.73 Jan 18th 2022 I submitted my contractors estimate of Kitchen Damage repair $48,723.00 It has been over 3 months since the water damage occurred and our kitchen is still torn apart. We can not fully use the kitchen. Please provide water mitigation payment and a detailed update for the discrepancy between the damage repair estimates.

I initially signed up for Lemonade because I believed in the idea of insurance free of conflict-of-interest. But now I'm staying and telling all of my friends because of the incredible customer experience. Responses from the Lemonade team were prompt and considerate; I felt valued and empathized with during what would have otherwise been a very difficult time.

The whole process was super easy and fast. Once the repairs were done they took care of the rest. I literally have to do nothing. The customer service was excellent. It was extremely helpful, especially I was doing it for the first time. I would highly recommend.

I haven’t filed a claim before so unsure what to expect but my claim representative went above and beyond to ensure my family was safe and taken care of during the process. She was quick to respond and a pleasure to work with.

On our way back from our New Year's vacation in another state, we were horrified to learn from our neighbors that their tree had shed a branch due to strong winds, and had hit our electrical system. We would technically be going home to a place with no power. When I reached out to Lemonade, they immediately helped us out with providing finances to say in a hotel room, so we wouldn't be caught in unfortunate circumstances. Then, during the repair process, Clarissa, who was our Claims Experience Team member, was absolutely amazing. She was very responsive and helpful. More than that, she was empathetic!

I had a water damage in my home and filed a claim with Lemonade and they responded promptly and provided me with the assistance I needed to remediate and repair the damage. I had a great experience working with lemonade.

We filed a water damage claim this month and Lemonade has made it very easy. Marilyn from the claims team is knowledge, professional, attentive, friendly, efficient, and helpful. The process of submitting the claim through the app was pretty straightforward and easy. The communication later through phone and email is also quick and easy. We are glad we have Lemonade!

The ease of submitting a claim through the app is what made the process seamless. Instead of having to wait on the phone to even begin, the app was better. The no hassle experience was different since I never experienced a no hassle process. It made me feel way better that my claim was handled with care and was trusted.

I strongly recommend Lemonade. After the situation my mind is really blank not sure what to do. Even that is on Sunday. With required information on app immediately I got the claim number. I used that number for each service. Monday morning got call from Claim coordinator and he makes me feel better. In week time I got the approval for the claim. My family is really happy now because we took insurance from Lemonade. "Jeremy" he is very professional friendly person. If there is rating more than 5* I give to them. After this situation my friends are moving to Lemonade because of the response they given to me. Thank you very much Lemonade.

Lauren is spectacular and accomplished more than I have ever seen any insurance advocate ever before. I am forever grateful for her hard work, compassion and understanding. She was always available to answer questions, responds to email, and does not create unnecessary confusion. Superb is an understatement.

She was keen, the claim was done fairly. My kitchen window was damage by tree, was broken.

Working with The Lemonade team on my theft claim was so straightforward and simple. They took what was a super stressful situation I was going through and made me feel at ease. Email replies were quick, concise, and transparent. I felt like Lemonade was on my team, trying to help me, and there were no hidden fees or issues.

Submitted my claim for water damage and less than 24 hours after sending contractor estimate I had my claim approved and payment processed. What a difference from the previous company I was with that sat on my claim for weeks! So glad to be a Lemonade customer. A++ customer service.

Tobias was prompt, clear and concise in our claim process. We hoped our roof would ultimately be covered but as he explained only internal damage was covered. He was very helpful in explaining the process so that we understand the steps. As a first time homeowner, my experience with Lemonade and Tobias has been worriless and easy to maneuver. I would recommend to friends & family.

I would highly recommend Lemonade for homeowners insurance. My recent coverage through Lemonade repaired wind damage to my roof in timely manner. Claims process was quick and simple. All communication with Lemonade was very responsive and always a pleasant experience.

I filed a roof claim and Ricardo was my adjuster. This was the easiest, fastest claim I ever filed with an insurance company. Ricardo was very responsive whenever I had a question. Ricardo exhibited a sincere concern in processing my claim in a timely manner. Hopefully I will never have to file another claim but if so I would hope to get Ricardo again as my adjuster.

Christina was great to work with. Prompt and responsive with a friendly tone to her emails. We greatly appreciate her help! We would definitely recommend her and Lemonade to others. You've set a new benchmark for service. Thanks for great service.

Lemonade has been very helpful getting thru this broken pipes issue. It has been a long period for complete repair as repiping is needed so have to wait for that to be done before my house repairs are finished.. Thank you Lemonade for great service...

Great co. Very helpful and great at paying claims. Always there to answer questions. Email and text me info about what was happening with claim. So grateful I found this co. Great prices. So easy to set up account online and always can add or delete online plus you get to donate to favorite charities.

Clarissa has done a thorough job in getting me the paperwork in a timely manner. I was sent 11 pages regarding the estimates. I have something with which to work. I was concerned when I first made known my need to Lemonade (this was long before Clarissa came to the forefront). But my fears have been abated. Thanks to the roof inspector and Clarissa.

Easily the best customer experience. Thank you for being so nice and patient Ashley. Our family went through a tough time with a flooded basement, but thanks to you and Lemonade team for making this easier for us. You were calm, knew the processes so well, diligent in reaching out to the plumbers and others. Overall, a great experience. Thanks again!

Friendly customer service and great communication over the phone and via email. Direct deposit made it easy to receive money for insurance claim. The mobile app made it easy to submit my claim. Christina at Lemonade was a pleasure to work with.

The claim filing process was unbelievably quick and easy. Point of contact was responsive, and the claims adjuster came within a few days. It took about a month before claim was paid. I’m not sure if that’s fast, slow, or normal. But the overall experience for me was positive.

From beginning to end, easiest experience replacing a roof ever. Not one hitch. A Lemonade rep met the roof rep and they took care of the rest. So far, I can’t say enough good things about Lemonade! Thanks for taking the burden out of a stressful task.

We had an experience with a completely unexpected claim on a new house we had just moved in. The account manager at Lemonade was extraordinary, helping us navigate a stressful situation. We would recommend this experience to anyone and have never had such a great experience with our home insurance. I think it showed during the process extreme care for the homeowners.

Marilyn is friendly and fast response! She is very professional! She contacted us immediately after we filed the claim. She requested all information that she needed and made her decision efficiently. We are very happy with her service! Thanks, Marilyn!

When the hurricane rolled through I noticed a leak in my house. I literally sat on the kitchen floor and cried for 2 hours but little did I know I would have this angel named Desiree from Lemonade to help me get through this very stressful time. I have never seen someone go out of their way as much as she did to make sure I was taken care of. After some contractors didn't show up to help she quickly found someone else that could. I couldn't have asked for a better experience.

Bought my house in late 2019 and went with Lemonade for the relatively low cost and because it is a certified B corp that donates excess funds to good causes rather than taking it for profit. Just filed my first claim this year (late 2021). A guest walked straight into a closed sliding glass door and broke it in the process (luckily they weren’t hurt, besides their ego).

Since it’s my first time filing a claim, Mr ** had make sure everything will be alright and walked me through the process. Mr ** made sure no stones were unturned and made the process less stressful as it is.

I have had a very positive experience with Lemonade and specifically with Griselda. They handled my claim quickly, accurately and thoroughly. Highly recommend them! If you are looking for a great alternative to the old, traditional insurance companies then you should definitely come over to Lemonade.

We had to submit a claim for roof replacement due to hail damage in July 2021. The process was simple and easy to follow using the Lemonade app. Our claim was approved and paid very quickly without any problems or complication. Because Lemonade is new in our area, many of our neighbors were curious to see how our claim would be handled. Neighbors were impressed and some are planning to contact Lemonade for their Home insurance needs.

I submitted a claim and Desiree was quick to respond and follow up with the necessary information and documentation needed. She was super responsive and helpful throughout the process, and I couldn't be happier! Thank you Desiree for the fantastic experience!

Best employees, best customer service, best modus operandi ever! Who gives away their profits to NGO/NPOs...Lemonade does!!! We were expecting the worst...But actually had a great experience...These guys made it possible! We worked with Ashley, she was with us every step of the way and made us feel like we were getting advice from an old friend. Insurance can get tricky, and some time feels deceiving. Not with this company...Again, super everything.

It took me 15 minutes between opening the Lemonade app to file a claim (theft of a bike from bike room) and receiving confirmation email that my claim is approved for the full price of the bike minus deductible. Greatly appreciated, thank you Lemonade.

I filed claim for water damage in Aug and it got approved on Nov. For first two months I didn't get much follow-up but once I got follow-up and claim was approved, the payment was very quick. It took some time but was well worth it. Jonathan from Lemonade was very helpful and kind. I would recommend Lemonade to friends.

Lemonade Insurance is the best. Lauren was very very helpful she was right there every time throughout my entire process with my claim and she made sure she did her job thoroughly when me and my family was going through this rough time in our home.

Lemonade has been one of the most responsive and personal insurance companies we have ever had. Thank you to the amazing team and their exceptional customer service. We are in our 60's and this is the first time the turnaround for our claim was fast and easy. We are most grateful.

It's been a long process, but Corey has been immensely helpful with processing my claim. It taken a few months to get most of the issues resolved so I am glad I chose Lemonade. Will highly recommend to my friends.

Sasha has been great from start to finish. She is professional, friendly, her customer service skills are amazing and she is very good at communicating. She made my claim very smooth transaction. Even the authorities did not cooperate with us but Sasha and Lemonade team still made it happen. Thanks.

Our boiler pipes burst and flooded our basement causing a lot of damage. While it took a drop longer than we expected, Lemonade came through big time with our claim- in fact, we got even more money than we were expecting!

We had some water damage from a common area in our building that got our floors wet, which caused our engineered hardwood floors to delaminate and warp. Contacted Lemonade and Bobbe responded very quickly, and was hands on during the entire process. Would highly recommend someone internally at Lemonade recognize Bobbe for customer service.

This was the first claim ever for my home insurance. The whole process was unknown initially but learned as it went. Ashley was a good listener and communicator along the process. The coverage was excellent and overall experience was great. One area of improvement should be calling by extension often responded back with "there is no such extension". The system message is very confusing and sounds like it happens when Ashley didn't check in or something. If phone isn't available, I wish I got the proper reply from my email.

It took about 1 month to get updates on my claim to even know what was going on after the assessor came out to review our property. I had to hunt people down to find out what was happening. However, once they got back to me everything moved very fast. Clarissa was very helpful with answering all of my questions during and after the work was done. She was quick to respond and always let me know the policies.

During hurricane Ida it was one of our most traumatic experiences my significant other and I have faced. Lemonade insurance helped us through this difficult phase and was very professional and made it easy for us to navigate what we needed to do. Thank you.

My claim was handled so professionally and thoroughly explained. Morgan was a pleasure to work with. Excellent customer service. It was great to have chosen Lemonade for my home Insurance company. I will highly recommend to family and my friends.

Such a great insurance company, much better than any other insurance companies I had over the years. Highly recommend to everyone and anyone without reservation. A real company to keep! The team is awesome, communicative, friendly and very efficient! In addition, highly recommend to download their appt in your smart phone, then you can follow up your claims so easily and efficiently.

We had a very positive experience following damage from Hurricane Ida that led to sewer back up. While the process wasn't quick given the volume of claims at the time, Phillip and the team were communicative and courteous throughout. It was easy to get in touch with people for questions, and they were clear about what information was needed and submitting it was easy. And the end result was fair given our policy coverage.

I recently had a plumbing issue and reached out to you guys for help. Everything started off well and was moving along smoothly. When it was time for me to receive payment for work there was a delay. I’m still waiting on a payment to this day and the claim is closed. Not only did I call but I email several times and wouldn’t get a answer or response. I had to request a manager to call because I couldn’t get in contact with Bobbe. The customer service I received was unacceptable and as I mention earlier the work in my home is not done. I will be shopping around for new homeowners coverage and would not recommend you guys to anyone.

Bobbe was able inform me what to expect of the process. I had been confused about what a pack out was and living expense. I was told how to move forward and to make sure that the contractor had a work warranty, something I did not know about. I appreciated the patience used in the process.

We had a break-in at our house only 2 days after we moved into our first home and we were heartbroken and devastated but Lemonade was thorough and understanding. They processed the claim and took their time to get it right. We're grateful for treating us like humans instead of just another case.

The first insurance company that makes you feel they care about the client and it donates extra funds to non-profit and charity organizations. Their response was always immediate and their customer service is top notch. They worked seamlessly with the contractor and made life easier.

Having a catastrophic weather event burst the pipes in your house when you're 3k miles away is a pretty terrible feeling. I am super thankful for all of the help I got from Corey and the team to put me at ease and walk me through the process are every turn. Corey answered every phone call and email with grace... putting up with my myriad questions. This process could have been really hard and he made it easy-ish for us.

When buying my home, my least favorite part was choosing which provider to go with for our home insurance. I just didn't know what we would need and which company to trust. Then, just months into new homeownership, tragedy struck in the form of a lightning strike (no pun intended) and I became so grateful that I chose Lemonade as my first home owner's insurance provider. Lemonade and my adjuster, Tobias, exceeded my expectations in getting me and my family back on our feet after lightning damaged our home. The process was easy, and I soon learned how great our coverage was when I filed our claim and compared our outcome to experiences friends and family had with other providers. I recommend Lemonade to everyone now.

There were heavy winds recently and we live atop a hill. The winds tore through my roof. I contacted Lemonade and submitted a claim via the app. It was just like a simple text exchange. I attached some photos and video to the in-app messaging, and that’s it! I prefer to not have to spend time talking on the telephone so this process was PERFECT for me. I highly recommend Lemonade Insurance! Simple, efficient and easy to contact.

I had the unfortunate accidental basement flood and was unsure if I wanted to file a claim as well as how the entire claim experience would be. I was pleasantly surprised by how easy it was to go through the claim process. My claim representative (Phillip) was extremely helpful, very competent and an absolute pleasure to work with. He was very timely and responded to all of my questions in a timely manner. Only have the best wishes for him.... Thanks!!

The Lemonade team was quick, responsive, thorough - and most of all convenient. My claim was complicated, obnoxious and there were a lot of moving parts. I was able to remain relatively hands off, submitted everything on the app and didn't have to wait on hold once. Great experience.

Claim was smooth and easy. Everything well good. Viviane helped throughout the process. Even though the claim took like 3 months. I guess every insurance company was busy with number of claims. So I can't blame Lemonade for that. Other than that everything else was just fine and I would absolutely recommend Lemonade as they are easy to use and also cheaper compared to other insurances.

Everything is done easily on the app and claims are paid quickly. Moreover everyone at Lemonade is so friendly. I have recommended Lemonade to everyone I know— for both homeowners and Pet insurance. Highly recommend. I wish they had health insurance for people.

Lemonade provided outstanding support throughout the claim process from start to finish. Communication was constant with very fast responses to questions. The assessment of the problem was conducted swiftly as was the payment to cover the damage. Overall great use of technology to minimize paperwork and bureaucracy. And an impressive service overall.

Clarissa's attentiveness, knowledge and professionalism made the claims experience easier to deal with. I think she is a great asset and excellent claims professional. I was skeptical initially as I have heard negative receives about Lemonade's claims and coverage. Didn't particular situation, I was proven wrong.

I made a significant claim for personal property loss. It was extremely easy to file online. Once I entered all the information that was required within a day a representative contacted me. I was happy to find a human to speak to and go over with me what would and would not be covered. It was a great experience. Now I'm keeping my fingers crossed that my rates don't shoot up.

My claim was handled fast and officially by very knowledgeable professionals. As I was dealing with a very emotional flood they did their best to help and held up to what was promised. I have recommended Lemonade to my friends. Thank you again.

Had a water leak due to recent storms. Submitting the claim was a breeze, all through the app and within a day the Lemonade team start the approval process. After the adjuster visited, my claims were approved and my funds were received in days.

Thank you for your swift help during this disaster. I could not have asked for a better response. I filed my claim easily and received more than adequate communication through the process. Would def recommend this insurance company to friends and family.

As a first time owner, I’ve had to deal with unexpected events that required insurance claims and Lemonade made the processes very smooth. They worked at all times in my favor to ensure that my home was restored. I’ve spoken with friends and family that are homeowners and they can’t believe that my claim process was that easy. Jeremy was my last claim expert and he was very efficient and prompt. I definitely recommend lemonade!

Scott was very professional, polite, courteous, and patient in explaining our claim approval. Although not 100% of the damage was covered by our Lemonade insurance policy, Scott broke everything down into easy to understand terms so we could determine best next steps. Thank you very much Scott for all your help in getting our claim approved!

My claim for water damage was processed in a few hours. The whole process of filing the claim, to processing and disbursement was completed within a day. Vienna was very helpful and transparent on the process and claims. Made the whole process very seamless and efficient. I shared videos of damage at my place due to water backup and that itself was sufficient to get the claim. Highly recommend Lemonade.

Due to a malfunction of our sump pump, we had water leak into our basement requiring a full remediation. We had a water back up plan in our insurance policy and therefore it was fully covered by Lemonade. The process was very easy and quickly resolved. Customer service was easy to work with and very helpful.

My experience with Riccardo from Lemonade was excellent from start to finish. The whole process took less than a day which was a very pleasant surprise, especially for the insurance space. They didn’t ask unnecessary questions or unnecessarily complicate the process like other experiences I have had in this space. Thank you Riccardo and Lemonade!

My experience was amazing. The rep in charge of reviewing my claim was very friendly and thorough with the entire process. I cannot thank Ricardo enough! Would Definitely recommend Lemonade to everyone. The ease in which the claim was reported and the subsequent follow ups is nothing like I ever experienced. Great service!

At first Lemonade denied my claim based upon my roof is too old to cover. That made me mad. Then I resubmitted my claim and my roofer actually helped me by talking to the adjuster and I was approved. I don't think I got enough from my claim but that is another issue. I also think it's ironic that extra money gets donated to charities, which is nice, but what about my roof??!

Wow, it is so refreshing to have such a positive experience. What a blessing it has been. I’d happily recommend the company to any friend. Very friendly service, easy to understand process, high tech user experience and unbelievably good coverage. Thank you, Lemonade!

I had an excellent experience, my water heater leaked and caused mold in my garage. Lemonade was quick, professional and more than willing to help with all details. There wasn’t much I needed to do. Lemonade pretty much handled everything. They called to check in constantly to ensure quality service. I would recommend them 10 out of 10.

Ben was such a great help at a very stressful time, he made the process accessible, easy to understand and friendly. Claim was processed and paid within a day of sending in all the paperwork. I was so impressed by the service and how helpful Ben was. Thank you!

John’s customer service & professionalism was excellent. Went above and beyond to ensure my damage to the property gets resolved. Walked me through the process and also dropped some good advice and recommends as well. Based on that experience I would recommend Lemonade and their service to family and friends looking for a great hoi policy.

What drew us to Lemonade is their giveback program. We believe it is crucial that as a society we give back. We prefer to do business with companies that have a purpose to serve others and support communities. We weren't surprised when Ben and his team provided excellent service through a very stressful event in our new home. We really appreciate the empathy, communication and transparency through the entire process.

I've had homeowners insurance before, but never one that I could access easily & communicate effectively with, thru a phone app. The information is presented clean & thru my first claim experience with Lemonade, I was happy with the speed & effectiveness. To be honest, I am a disabled veteran that has trouble with real-time communication, social anxiety, & number comprehension. I hate talking on the phone, I was stressed out from a home fire, & Lemonade held my hand the entire process. Payout was quick & comprehensive, while my yearly rate is competitive. Thanks, Clarissa at Lemonade!

Our experience with Lemonade Homeowners Insurance was excellent with our hail damage claim! We had no issues getting our claim approved. The communication between Lemonade and our roofing contractor was excellent, as well. We highly recommend Lemonade for any of your insurance needs! We will continue to be Lemonade customers in the future.

Though we got off to a rocky start with some delays, ultimately my Representative Christina did a great job. This was a very long process between contractors, many repairs and awaiting word from Lemonade - but it was handled. We did not expect it to take this long, but it was a slab leak and we’ve learned that it’s naturally going to take long. Again, all was ultimately handled by Christina and we’re so glad to be home. The home looks beautiful! I even recommended my sister to Lemonade and she signed up 2 weeks ago.

Ben from Lemonade had the best customer service I have ever experienced in my life. He was great about following up and making sure I was aware with everything step in the process. I have told everyone about lemonade. I want to use them for all of my insurance needs.

It was a perfect experience and I would recommend to anyone. Ben handled my case and gave me everything I needed to keep it smooth. I wish I signed up sooner because I have never had a claims case go so smooth.

I was very impressed that his fast responses. He let me know how the process was going on and explained in detail. I felt Lemonade company was willing to help the client. I will absolutely recommend Lemonade to my friends and family.

We had Lemonade for a few years while we were renting and when we bought a Condo, we continued our policy because the process was so easy. A couple years in, we had a minor fire in our kitchen. Since it is a condo, there was an HOA Company that had to get involved. Our representative Morgan talked to them and sorted everything out with our adjuster. Took less than 3 months to get our claim approved and funds deposited the next day. We pay extra to have a $0 deductible and that’s exactly what happened, no **. Morgan was very nice and attentive and we had an overall good experience!

The most seamless experience of any insurance company I ever had in the last 20 years. The way they handled my claim was very professional, efficient and with a lack of bureaucracy typical on the other insurance companies. The claim approval was also very fair.

Had roof damaged by hailstorm last April, I contacted Lemonade using the app and my claim was approved. After shopping around for roof companies I have finally replace the roof of my house!!!! Customer service has been outstanding and claim process was very straightforward. Thanks Lemonade team.

I’m happy I choose Lemonade Insurance for my house. Their service is top of the line and efficient. I’m communicating issues especially when my house was damaged. Best customer service, from the entire team. Thanks to Jamie, Moe and the entire team at lemonade for making my house go back to how it was!

Lemonade is simply the best insurance ever! They are SO unbelievably quick, efficient, and friendly! I got my payout for a lost bike in less than 12 hours! I've never had customer service this good with anything ever... I wish they did Car insurance too :)

I feel like Lemonade is creating a new era in the insurance world. The process has been handled professionally and friendly. I recommend Lemonade to anyone I know. :) Sara is the best insurance contact I have ever contacted. Lemonade and the associates has one of a kind company culture.

She wonderful. Amazing and got our claim handled very quickly, thank you for being there for me and having your customers best interest at heart. 100000 would recommend. 10 out of 10 would go through again. Thank you Venna and the Lemonade team.

At first I was skeptical because it was all mostly through the app but I do hate having to explain and reexplain issues with companies so I liked that I could just give the info through the app and then the rep, Jose followed up and was so nice and during a time of real stress, he made us feel confident that Lemonade truly cared about us. I really did feel like they cared about what happened and end results confirmed and made me confident and could trust that what we were being told was genuine. Love them made a bad situation better and easier than expected.

I was DREADING filing a claim because I expected it to be a super long, super tedious, super unfruitful process but I couldn’t have been further off. From claim-filing to getting our payment it’s been so easy and seamless. Thank you Morgan for wildly exceeding our expectations!!

In a time where many corporations don’t care about us and work only for their own interest, emerged Lemonade to bring back care and understanding to insurance. We have been paying for lemonade for 3 years. And when someone stole an $800 item from my car I was able to file a claim and receive an approval within 10-15 minutes. I have been so upset with the customer service at some big companies lately, but Lemonade has treated us so well. Thank you.

Thank you for handling my claim in such a prompt manner. The process was much easier than I anticipated as being a first time claim requestor. Customer Service was great. I recommend y’all to all of my friends. I’m so glad that I found y’all.

Lemonade is the best home owners insurance I ever had! Their customer service is exceptional. They supported us after we filed a claim and they finalized the process in a few days. The adjuster, Deb was really nice and helpful in this process.

Prompt communication and speedy processing of the claim without unnecessary paperwork. The agent was great at working with the management company and the paperwork available from the new condo company. He also explained how home insurance works, what papers are required for the claim and processed within a span of few weeks.

Lemonade was quick, professional, and was really looking out me during my claim to help me get what I needed to get my kitchen back up and functioning. Benjamin was amazing and kept me in the loop every step of the way. I would highly recommend Lemonade to all my friends and family!!!

Overall the claim was handled right, albeit it took longer to settle. Very well done. Lemonade customer service is very polite. The claim was assigned and followed through to completion to a Corey who handled it from start to finish. Thank you. VA

This was the 3rd time I had to replace my roof due to hail damage. It's a real thing in North Texas! Working with Lemonade was smooth and deposits were very quick. Take pictures of damage to start the claim. From there it moves to emails. Adjuster came out quickly. Pick a roofer that can work well with insurance for an extra smooth experience.

Since I been with Lemonade Homeowners Insurance. Services has been wonderful. No complaints. I would recommend Lemonade Insurance to others. Whenever I reach out to someone through email, response is fast. I previously had filed a claim and my Claim Advocate was very professional and caring. He made sure all my needs were met.

First of all, Lemonade's claim process was very straightforward and the APP was easy to use. Second, Lemonade assigned someone to assess the damage timely. Third, the Claims Team was very responsive to my questions. Lastly, I was amazed at the efficient approval and fund release processes. It was a great experience. Thanks Lemonade!

Good to know that when things are going so wrong Tobias and the whole Lemonade team made things easier and promptly. Communication was great. Answers came quickly And Fair. I’ve told all my friends about Lemonade. You guys are the best.

I had a water event in my home. Filing a claim with Lemonade was so easy! Just opened up the app on my phone and in no time I was connected to a real human, Christina, who was so wonderful. She was kind, understanding, informative, and reassuring. The whole experience really was seamless, and I am thrilled with Lemonade. I used them all the years I was renting an apartment in NYC and was excited to insure my home with them. Thank you Christina and the Lemonade Team!

I was frustrated by finding out the water leak and damage, and Lemonade processed my claim so fast and so kind. I am very satisfied by the services they provided during the process, and everyone I encountered during the process was kind and helpful. Thank you so much.

Unfortunately a severe storm hit and water backed up in my basement along with thousands of other residents causing us to lose a lot of stuff. Jeremy was very helpful and he really made my claim process very smooth. I am overall satisfied with my service I received. I will recommend this company to my friends and family.

I am very impressed on the ease and how Lemonade handled my claim. They were very helpful in a stressful situation. I would refer them because it was easier than the average big dogs. I love lemonade because they aren't expensive.

Lemonade made my claim easy, simple, and helped me get the funds to replace my roof. The instructions for what I needed to do were clear and the funds were quickly released into my account. I've been a Lemonade customer for years now through rentals and ownership and hope to stay with them for a long time.

My gold clubs were stolen from my house and Sara immediately jumped in and put me at ease. This may not sound like a big deal, but there are 3 things in my life that are important: my fiance, my family, and my golf clubs. Sara from the word go made me feel very comfortable, was so responsive, and very quick. The whole process took less than a week

I am so happy with my experience with Lemonade! From the very first contact when I was purchasing my house to a broken water heater that flooded my bedroom, they have taken care of the entire thing and it was way faster than I ever thought. At first, I was concerned that because of the low monthly premium the coverage would not be the best if something happened, I was wrong. I submitted the invoice for reimbursement for the water heater damage on a Saturday, and Lemonade had direct deposited the funds by Tuesday morning. I am very impressed, I have been recommending Lemonade to my friends for months now because of the low premium, but now I will recommend to EVERYONE. They turned an unfortunate situation and turned it around for me, I never expected an insurance company to be so fast and easy with the handling of a claim. Thank you Lemonade!

I love Lemonade. I've been a customer for 2 years now and have enjoyed the peace of mind they provide. They're extremely affordable and the support team is always there to help. The app is also extremely easy to use as well!

I like Lemonade and the app based insurance was easy to sign up for. I felt like it was a fair price, and submitting a claim was relatively straightforward. I was a part of the winter storm in Texas so ended up having a pretty significant claim. The agents were understandably overwhelmed with the amount of claims but it was difficult to get ahold of someone (almost all communication is via email at the beginning of a claim) when I had questions. My experience was relatively positive but there were a couple of situations where they were clearly trying to get out of paying me what was due in my policy. The biggest hurdle was regarding loss of use funds, where Lemonade was not happy with how much a temporary apartment I found was going to cost.

I would recommend Lemonade because, excellent customer relationship, respond to customer promptly, kind and friendly agent (Vienna). Concern about the client claim status to get it resolved asap. Every step of the way of the claim is being done online and this makes it so easy from start to the end.

We had an amazing experience with Lemonade. They worked quickly to get our roof assessed by an independent contractor in our area and ensured the pay outs were deposited directly to our account in only a few days time. 5/5 stars, would use again!

We had to make a claim after the big freeze that hit Texas for our home. Pipes in our garage attic had burst, damaging the ceiling of the garage and of the (adjacent) dining room. Water had gotten everywhere and we had had trouble getting the water shut off so we didn't know if we would carry some blame or if insurance would find a way to not cover fully.

Hello, I would like to thank Corey for his all of his help! I had an unfortunate incident happen that could have been a lot worse without his help. He was easy to talk to and very empathetic. We had a quick response and resolved the matter in a timely manner. Thank you again.

Lemonade and their team was great! The process didn't move as fast as I would have liked, but it never does, and comparatively speaking, it went pretty fast. Their team was responsive to emails and phone calls and I truly felt heard and prioritized. Also, not having to come out of pocket with a huge premium was a big plus during an already stressful time!

Vienna and the team at Lemonade were first class in their help and response to an awful home flood experience I went through; great communication with the mitigation company and restoration. Vienna was a rock star. I would highly recommend them to anyone seeking a solid policy for their home.

Lemonade made filing our first insurance claim simple and clear. Everyone I spoke to was so kind and took the time to answer all my questions. Vienna, our Claims Specialist, went above and beyond and was incredibly responsive. They handled our claim quickly and provided partial payments throughout the process so that we were not racking up credit card debt while waiting for the claim to close. We started out with Lemonade as renters and are so happy we chose to work with them when we became homeowners.

Communication was fast and direct thru email and phone. Adjuster was at our home within a few days. The claim was closed within a few weeks. I like Lemonade. I would recommend the service to a friend who is buying a home.

Lemonade made the claim process so easy and quick! I was able to do everything online in a matter of minutes and received a phone call from the claims team right away. The adjuster came by in just a day or two after the claim was made and examined the damage in person without disrupting our personal space. I had a great experience!

Customer service was great. However, I could not give five stars because the process took extremely long. Consequently, I have had to live with a plumbing issue for quite some time. It has been very inconvenient for my family. Hopefully, the repair will be done quickly and I don’t have to come out of pocket much more than the deductible. Nevertheless, I am thankful.

I loved the service I received from my service agent, Clarissa. During this whole ordeal, my anxiety was extremely high and Clarissa was very understanding. Anytime I had a questions she was quick to response in a way I could understand in the moment. I would highly recommend this homeowners insurance to friends and family. My only complaint is that there should be an easier format to finding service providers or contractors in the area.

I’ve been very happy with Lemonade insurance so card I’ve had if for nearly 4 years and it was easy to sign up for, with transparency about coverage. I like their model of donating end of year profits also. I had my first (and hopefully last) claim and the process was a breeze and within a few days we expect to have reimbursement. I highly recommend Lemonade!

I am extremely satisfied with the service from Bobbe and I would recommend Lemonade to anyone because of Bobbe! Bobbe is very professional and easy to communicate with, very thorough and detail oriented and very patient with me! I would love to work with Bobbe again, the whole process is much easier because of Bobbe.

Response time is very quick and timely. Claims are super easy and not very complicated. The app is super easy to use. Communications are easy thru email. Customer service is very accommodating. Reimbursements are also quick and fast. I recommend Lemonade. They are reasonable.

I have never completed an insurance claim anywhere before and I figured it would be very difficult and I thought that filing a claim via chat was not going to work very well but this was such a great experience and they paid for all damage VERY quickly no issues! Very affordable coverage!

Experiencing a catastrophe in your home is nerve-wracking, especially when it’s the first time. Filing a claim with lemonade was easy & very tech-friendly. Also receiving funds was kind of fast. customer service left much to be desired though. Since I’ve never done this before I did not know process after a claim is filed. Person assigned to case was largely unresponsive, took days to respond to emails, and I still don’t know what next steps are, who owes what, etc. Hopefully someone clarified things soon.

Took a bit over three months to finalize but they communicated along the way that they were still working on the claim. Pictures were easy to provide over email. The process was not very stressful. Overall, happy to have them as my insurer.

From the moment I submitted my claim application until the claim was approved, I received exemplary service from Sean. He explained eligible provisions under my insurance policy and follow-up to ensure that any questions I might have regarding the claim and payment were asked in a timely and professional manner. He is an asset to your company.

Well not happy with the Lemonade at all. Will be switching soon home insurance. First they took forever to approve my claim. Bad part was there was no communication at all for anything how long it will take. I was kept emailing them and finally got answers. Stay away from them.

I have been thoroughly impressed with Lemonade. They have done more for me than any insurance company ever has. It may sound cheesy but they really do care and treat your situation with the love of a family. Very rapid responses to emails, they don't try to cut corners, their goal is to make you happier than you have ever been.