Lemonade Home Insurance

Our claim was originally handled by Corey and took over a year to settle. We were very frustrated. The claim was transitioned to Chyloh H who handled our claim and he was fantastic! He was very responsive and we were very happy with our experience with him.

Brittany was our adjuster for our recent hail storm. Our home had significant damage, but she made the insurance process seamless and understandable. Her response times were quick, and she helped us to navigate our claim. Our settlement was comprehensive and covered all the damages. Thank you Brittany!

Although the claim has been processed for a long time, in the end Jeremy helped to get it settled. And the amount compensated are matching to the market price, which helped me a lot in terms of rebuilt. I will recommend Lemonade to my friends.

I want to thank Jeremy for working hard for me in such a rough time. Jeremy had answers to all my questions and was quick to move the process along. Lemonade insurance was prompt and efficient in meeting and exceeding my expectations.

Claim # **. After we have found out that we have a leak on the bathtub pipe in February 2022 we file a claim and the adjuster came on 02/17/2022 for estimation, he has submitted for estimation on 02/18/2022 but I haven't received my payment until 03/24/2022. During all those times I desperately looked for answers and someone to speak with about the claim status and why it takes too long after the adjuster submitted the estimation, We have an opened ceiling in both bathrooms all those times. The company who fixed the leaking sent to me a letter for payment because the insurance didn't pay.

Ashley was working on my roofing repair case and she is amazing. She understood my situation and tried to make it happen as fast as possible. She emailed me and had contact with me to discuss about my case and said, "I'm here to help."

I filed a claim for home repair after discovering a leak in one of the rooms. Lemonade team promptly assisted, guided me through the claim process, and promptly paid the policy benefits. I highly recommend them. They provided immediate help and answered all my questions. Other insurance companies would have been so slow to respond and pay benefits.

I’ve been with many home insurance but Lemonade insurance is the most helpful and easy to use interface that connects you to a claim agent. They are very responsive and is very helpful in times of needs. I will recommend lemonade to all my friends and family.

I submitted my claim on a Monday and I heard from someone by the afternoon!! They sent an adjuster the next day and approved everything in only two days!! Then deposited payment after 24 hours from approval!! Love Lemonade and their customer service.

Had a foundation leak that also seeped thru the foundation and into the surface floor. Jeremy was very helpful with the claim and set up the appt with the adjuster and also explained in detail how the issues were paid. Thank you, Jeremy!

I was faced with damage to my fence from a terrible wind storm. I followed the app to file my claim and it was simple. I was able to take pictures and submit them right through the app which I thought was convenient. They did have to send someone else out a couple days later but that was fine. After about a week or so everything was approved and was able to get my fence fixed. I would certainly recommend them to anyone.

The entire process was smooth and the updates on progress were sent timely. All did a fantastic job. In particular, the customer service representatives were extremely friendly and genuine about wanting to help move my claim along. Also, the connect to the Team One Adjusters was seamless and allowed their person to meet with my roofer and ensure all items were take care of.

Jeremy was attentive with the claim and understood the process well. He explained the process well. I had several questions on the claim, but he was very capable of navigating me through the whole process. I am very happy with the outcome. The problem did give me a headache, but I am happy with the end result.

I recently had a water leak develop during a wind/rain storm. I filed a claim and immediately called a roofing company during a break in the weather. The adjuster showed up right at the end of my repairs. I followed up by repairing the ceiling and painted the place. By the time the claim check arrived, the paint was not even dry. I was never so surprised with the promptness and generous amount of the claim. WELL DONE Lemonade.

I had just moved into my house, lived here about 3 months when we had a water leak that damaged our 2nd floor bathroom and 1st floor ceiling. Lemonade was on it from the getgo and very easy to contact/communicate with end to end. I was paid very quickly to get my home back up and running fast. They also worked with my contractor to ensure I got paid the right amount. This is an honest by the book company and I cannot be happier. You've got a customer for life!

Best insurance ever - please add cars in Colorado and make life insurance editable and you'll take over the world. It's so easy and affordable and without all the stupid annoying sales calls that my car insurance agent annoys me with weekly.

I had an unfortunate water pipe leak. I reached out to Lemonade to determine coverage on my policy. Ben mostly helped me along the way. The process was simple and effortless. Ben was with me through the whole process and I supplied many pictures before, during and following the process. It was a great experience.

Lemonade made my claim process extremely easy. With the stress of my home being damaged the last thing I needed was the hassle from an insurance company. Lemonade was extremely efficient and timely with scheduling inspections and the whole process. The agents that I spoke with were also extremely professional and easy to talk to. My contractor was a little skeptical when I told him I had Lemonade insurance but by the time the job was complete, he stated Lemonade was one of the best insurance companies he has ever worked with. Throughout the entire process, Lemonade was direct and to the point. They made it easy for me to get my house repaired and I would recommend Lemonade to everyone. I rate Lemonade a perfect 10/10 in every aspect.

Lemonade adjuster came quickly. Did very thorough inspection with measurements and pictures. She was friendly and timely. We received payment for the damage less deductible and depreciation within days, which will certainly help us replace the roof. Very happy with Lemonade.

Overall have been very pleased with Lemonade when we had a plumbing issue at a mountain home. The app has a very smooth UI and UX, and the automated chat and email communication were executed well. Would definitely recommend Lemonade if you're looking for a more modern, tech-oriented insurance company. Once our claim was processed, Bryan was very professional and Lemonade covered all of our expenses (after our deductible) including plumber fees, damage mitigation, and septic tank specialist fees. Thanks again!

Lemonade was super fast to respond and never tried to talk us down in paying out our claim. The claim process is super easy and fast using your mobile phone.

The agents are extremely quick to respond. They could teach classes in customer service! I wish every company that serves people could have employees like Lemonade!!! Would definitely recommend!!!

Our house drain backed up and sewer water flooded some of our basement. Lemonade sent a claims adjuster over in a reasonable time frame to assess the damage which included removing and replacing drywall, carpet, and decontaminating and drying the floor. Lemonade approved the claim and got the money over to us quickly.

I want to thank Lemonade for giving me a new roof. This Company is straight forward and they don't play with customers money. Others keep all our money for very high profit. I like Lemonade for giving money to charity instead keeping all the profit. All my family will drop their companies to Lemonade insurance. If you do business with them you will not be disappointed. They are Superb Company!

I submitted a claim after my roof was damaged by a severe hail storm. The submission was smooth and easy. Lemonade responded immediately and provided instructions for the next steps. All the process was straight and clear. I had a few questions - they were answered rapidly and in detail. Great experience.

I have been going back and forth for weeks and weeks about my claim. I am promised via email that there is a resolution "in the next day or so" then a week goes by. Nobody follows up with me. I talked to my rep who admitted the claim did not accurately reflect the work needed. Then he disappeared again. Then a new agent came in and close the claim. I have supplied documentation multiple times and now I can't get someone on the phone or to respond to my emails. This has been a terribly stressful and expensive mistake in choosing Lemonade. I am already shopping for new insurance since this really feels like I am being scammed. I called to talk to a supervisor and I was told it's the same person who is not responding to my emails.

The Lemonade insurance team were quick to respond to my claim, provided me with details as to what they needed to finalize their decision, and worked with me at every step to make sure that resolution to the claim was done quickly. I couldn't have asked for a better experience. Thank you Lemonade Team!!

Let's face it, nobody gets excited to kick off an insurance claim. After dealing with the home issue itself, the last thing I wanted to do was spend time on the claim. Jeremy made the process as painless as possible! I submitted the information, quickly was able to get an adjuster on-site and was able to use my own contractor! Couldn't believe how easy the process was and was so grateful to be able to resolve one issue quickly. Thank you Lemonade!

I had put in a claim for roof damage, on 16 Feb. 22, I spoke w/ Brittany from the claims team and she got the process going, everything happened so fast. There was only to three email messages between Brittany and I, the last one stated that the check would be in my account 2 to 3 business days, when I awoke the following morning the money for the roof replacement was deposited already. Wow. I was still in phase one of this ordeal and these folks were closing the claim. Now that's the best customer service I've ever had!! Very professional, courteous, genuinely caring and very very expeditiously completed the whole process from initial contact to check deposit was less than 7 days. Your Customer service should be the benchmark for all insurance companies.

Pleased with the service received for my recent claim. The app was easy to use and Clarissa was timely and helpful with her responses. She accurately described what was covered under my plan and guided me through the claims process with ease.

Lemonade has been wonderful. I am a first time homeowner and have never been in the unfortunate situation where filing a insurance claim was necessary. During one of the most devastating times of my life - Lemonade stepped up and and provided quick and seamless assistance. They made everything so easy. I appreciate this company so very much. I would recommend them 10 out of 10 times.