Kaiser Permanente Insurance Reviews

I called the nurse hotline on Thursday morning 1/10/19 to asked if I should get an appointment for my Son. I told them what was happening and they said yes he needs to be seen by a doc today. So I took my very sick 7 month old son in. He had a fever of 104.7, coughing, sneezing, he had vomited a couple of times that day, and also had some diarrhea. Dr. Pivetta gave him a very quick check over and said it's just a common cold virus and sent us home. For the next 3 day my son was really SICK. Still coughing, runny nose, more vomiting, high temperatures and more diarrhea. I did the best to keep him comfortable.

My family and I have been with Kaiser for over twenty years. Always thought the service from the doctors and staff was top notch. Referred them to anyone who asked. Well for the past few years the care has declined dramatically. The good doctors have left or retired. Only to be left with younger inexperienced overworked doctors who will eventually leave once they get more experience and fed up with management. But no worry there are new graduates every year. I was told by more than one of my past doctors just before they left or retired that they just couldn't take the paperwork, pressure and restraints put on them and felt they could not give the standard of care they wanted to give.

On December 5th I went to the emergency room because I developed a lump on my right lower jaw. I had no pain but felt it was very unusual to develop a large lump on my lower jaw. This happened after 9 when Kaiser urgent Care is closed and my only options to see a doctor is an emergency room. After approximately 20 minutes of waiting in the emergency room finally a doctor examine me and determined it was a toothache and sent me home with antibiotics and a mouthwash. 5 days later I get a bill for over $1,200.00. I filed a grievance and my grievance was declined by a Kaiser committee. Now I understand why people don't see a doctor. They are afraid of medical bills that are outrageous for the type of services they received. I don't plan to renew my membership next year as this is the only way I can really show Kaiser their services suck!

Nothing but terrible service and hostile people. My husband went in after changing insurances, and the doctor mocked him for needing pain meds for a life-long illness, told him to go cold turkey off his meds and offered no other solutions or alternatives. Told the doctor that my husband ends up in the hospital from the pain when he misses doses and the doc laughed in our face and told my 110 lb husband to try exercising.

I added my son to my policy after I initially applied. I spent an hour on the phone giving information. At the end, I was told he would be covered and was given a confirmation number. Fast forward - they have no record of adding him... And have spent the last 52 minutes on hold being moved around. This coverage stinks.

I injured my foot in a fall from a ladder in December, 2016. I went to Kaiser Urgent Care 5 times between then and May of 2017, had several X-Rays, and was finally told I had flat feet and needed arch supports. I had continuing pain and went back in September, when I finally got a doctor who knew what he was doing. He found that I had ripped off the entire band on ligaments across the bottom of my foot and pulled off a 3" long piece of bone, which was clearly visible in the earlier X-Rays that had been taken. He also said that the ligaments had started making their own attachments, so nothing could be done except to put me in a post-surgical boot for a month. Also, the toe (the one that now has a big growth on the top of the joint) apparently had been broken and left to heal on its own.

I have been going to Kaiser for over 2 year and getting an injection every quarter. They change the billing to whatever they want and they give you no explanation as to why they charge it. My injection price jumps from 800 to over 5000 within 3 months. Called and asked for explanation and no one can answer and they send your bill asking you to pay it because you are responsible for this bill. I get an injection ONLY and no other tests. But on the statements there are charges for other tests which again give you no explanation as to why I'm being changed except for, "You must pay it." Kaiser Permanente is the worst to be with.

I went to my GP with the hope to finally get a diagnosis for a range of symptoms that have plagued me my whole life. Was referred to rheumatologist. Rheumatologist said he suspected Ehlers-Danlos Syndrome. Referred to a geneticist (Kaiser's version of one, at least). Genetecist gave me a score on the diagnosis criteria and said "you meet criteria for EDS but I'm not giving you a diagnosis" and also lied blatantly to my face and said there is no genetic testing.

Was referred to Michael ** for my TMJ. Gave me botox for muscle pain in face but also gave me steroid injections in the joints and told me to wear night guard night and day, however it caused more pain in my joint. Was told shots are beneficial to me, was not happy with him so we complained to Kaiser who referred me to the dept head Dr. ** who is a dentist.

I have a dislocated jaw. Doctors and medical assistants don't know who handles this. After many calls, a referral to a specialist outside of Kaiser was approved. It was never sent because Kaiser staff failed to find the fax number. No notification to me that it was ever sent and after 3 weeks and 7 calls to the hospital and Kaiser Member Services, I find this out. The wait to get through the first Kaiser message on a phone call is 2.04 minutes. The wait to actually talk with a person takes between 8 minutes and 4 hours. Kaiser says they have phone problems.

I tried to reach this company on the phone many times, no success. Eventually, found a correct phone number after many times called, the lady could not answer my questions and hanged up on me. I just started Kaeser Permanente Health Insurance Company last month, tried to ask some questions since I am new, employees are not familiar what they are handling. If they do not know the answer, they just simply hanged up on me couple of times. Really frustrating, and interesting too. I do not trust them. I asked email confirmation after my payment, she said she cannot send email. It is not allowed. I thought that we use email confirmation lot lately. They give different information about what you asked for. Do not trust them.

I have been a member of Kaiser since November 1. I have yet to be able to access any services. I was told my prescription could be renewed temporarily by their plan presenter and their published literature only to find out because my prescription was from a military base in Okinawa it would not be honored. I tried to get online to choose a doctor and mysteriously I was locked out which requires a verification code that can only be mailed to you. The code came and I still cannot get on. It seems odd especially if you consider I complained about the unsophisticated system and the fact they had mined so much private data as to be obnoxious (you have to remember every real estate transaction you ever made for example). Then I was assigned to a doctor who does not exist at the clinic, then asked to choose another over the telephone and when I made a choice

This review is straight and to the point. My CPAP supplies were free until July 2018 when Kaiser sent me a bill. Bill - Mask $135. Hose $25. Filters $8. Covered - Mask $27 Hose $5. Filters $1.60. CPAP Supplies online at cpapsupplyusa... Mask $99. Hose, Filters and Wipes $21.95.

After misdiagnosed by my Kaiser primary MD with a heart issue (he thought). I was referred to a cardio MD, who terrorized me with her ignorance. Told me I had CHF AND WAS SUBJECT to sudden death (later proven false) and put ME thru an ablation procedure at LAMC, which even though aborted cost Medicare $58,000.00. I was then put on **, and even though told by pharmacist I had no business taking this drug, the ARROGANT/IGNORANT cardio MD insisted "Who are you going to listen to, the pharmacist or your MD?" she said. Stayed on it till on stumbling feet. Was rushed to LAMC Urgent Care Unit with ATAXIA. Their drug was stopped but too late. Ended up crippled FOR LIFE, lost thyroid to be on hormone therapy for life, peripheral NERVE damage void of use of hands to write/button shirt, feet to drive steady gait, tremors etc. Both of my MDs were totally IGNORANT of drug prescribed.

Call hold time generally in excess of 2 hours. Waiting on hold is useless, since the Kaiser phone representative typically cannot solve the billing problem. Website is not useful in solving billing problems. Prices have skyrocketed out of control. Difficult to tell how much of the problems at Kaiser are caused by fraud verses. Pure incompetence.

KP hires the lowest quality (cheapest) staff they can find and it shows. Doctors who don't seem to know what they're talking about, and don't LISTEN to what a patient is telling them - and this has been every doctor I've seen with them. Nurses who treat patients like inmates in a prison rather than people who are paying for health care. Robotic calls that nag you to report for screening tests even after you've had them. People on the "help" line - once you get through a lengthy automated system to reach them - who couldn't care less about your problem and don't "help" at all.

I went for blood 7 times to figure what I had. I ate something funny overseas and then one day I got really sick. Now to this very day they don't know what's wrong with me. I'm at wits what to do. Thank god I decided to go traditional Chinese medicine route. At least I get some relief from my symptoms. I no longer trust Kaiser. I'll go in for ** and giggles. Get a good doctor at Kaiser is like Russian roulette.

Do NOT believe the fraudulent commercial of 5 stars on tv. Promise to provide specialty plan for disabled & homebound, do not. Filed bad faith health insurance practices with US Dept of Inspector General, Ref# **, which also included United Healthcare, Physician Housecalls & Aetna for the same fraud. Currently, the Office of Attorney General-Pennsylvania, Public Protection Division-Health Care Section FILE NO: ** is starting an investigation. I have a long road ahead as the 3 insurance companies above + the assigned providers for each will each get their own complaint. I have been refused 15 meds, including ones that control my daily seizures, and any treatment of any kind. The only care I got was when I fell & sprained/broke my ankle, called 911 & went to the hospital. Kaiser even refused to send their in-house ambulance service.

Kaiser employees constantly violate HIPAA Privacy Act. I've had it done to me too many times, & have had them call me & leave other individuals health info. They push pills, & they misdiagnose all the time. When you become healthy you consider throwing back the prescriptions that your provider overprescribes that are hurting us all - you become more happy, not believing in your provider & they will become angry, which isn't about you at all! The employees cause too much drama & more trauma than it's worth! They even have manipulated Police in order to defend their false fantasy bond with our society at large, in order to falsely cause harm to the ones that understand their BS! They are unprofessional. I left. Kaiser will need better object to survive - They have a long way to go.

I had moved to a new area and was out of network for PacificSource. I chose Kaiser Permanente because I thought how could I go wrong with them. Well, on my first visit they yanked my meds and one is an anticonvulsant which you can't just stop! The appointed GP then ordered a drug test on me and just slipped it in because they took my blood for my thyroid test. I received a bill for $178.00 for the drug test. When I called asking about it, his nurse told me he was very happy with the result. I am a very healthy looking 62 year old who doesn't drink, smoke, or take drugs. I was very annoyed. My second experience was I had kidney stones and had to go to an ER hospital that wasn't a Kaiser hospital. I lived in a very large city with Kaiser clinics everywhere but if you have an emergency you can't see anyone. You are told to go to a Hospital.

So I had Kaiser, moved a county over, had to re apply, did got a letter saying I'm covered Dec and 2019. Pre-op on Monday and guess what. No longer covered. They treat medicare advantage customers horribly. Day of surgery after a long day of I was pushed in a filthy room and left. Medicare patients are treated like dirt. While others are put in clean maintained rooms with nurses. And just who is going to take staples out and check surgery site?

So beyond livid and disappointed. I for the most part have had positive experiences with Kaiser, except for perhaps a few cases of being misdiagnosed/ diagnosing something much later than normal with conditions that should have been easy to spot or figure out - however that is irrelevant as my main complaint is with the actual billing department. I had a CT scan, surgery, and some appointments all scheduled from last spring to this past fall. Before my surgery I had called to set up a payment plan, somehow managed to pay the CT scan fees in all its entirety on time, and then had my surgery and follow ups - and was left with a hefty hospital bill and professional bill afterwards, which I was happy to pay although was not aware of the professional part of the bill until a little later.

I have Kaiser for a year. I only saw my assigned Dr. once after that I couldn't make appt because everything was book. I have to go way out to see a Dr. I'm going back to Health Net. Personally never have a problem with them. Kaiser can go to hell.

I called Kaiser to see if the urgent care near us was open because that is my mother’s insurance and she is very ill. The terrible woman on the line could not answer if the urgent care was open unless I gave her my mother’s information. After that she said she had to talk to her because she needed to make an appointment to go to urgent care. I got her on the phone and I was translating and explaining things to her. This representative then says she needs to get a translator on the phone for privacy issues (though she could’ve easily asked my mother if she consented I translate...she does understand English it’s just hard to speak). We wait for the translator. This translator could use Spanish classes because he was even getting numbers wrong.

To start with, I have had both good and bad experiences with Kaiser. Over the 5 years I've been on Kaiser, I've been on 3 different plans. Two very different employee plans, and now Medicare for over a year. I've had both good and bad doctors. Good and bad PAs and nurses. The things I like best about Kaiser are: 1. Easy - I live maybe 5 minutes from the facility that has urgent care, my primary doctor, and my eye doctor. The website, when it's working, is great for downloading most lab tests. And, most of my doctors are quick to respond to email. 2. I love my primary care doctor, and most of my specialists, but it took 4 of my 5 years with Kaiser to finally get doctors I think know what they are doing. 3. The formulary for drugs covers 2 of my 3 regular meds at affordable pricing.

I had San Francisco Kaiser 40+ years ago and had always been healthy. After giving a normal birth in the early 1980s, I dropped Kaiser due to very poor service and aging inadequate facility. They brought me the wrong baby to breastfeed! I've returned to Kaiser for over 5 years now, after a good experience working with a wonderful Kaiser doctor for my in-law.

I contracted contact dermatitis from an unknown source recently. Because it was limited to isolated small areas I used calamine lotion and took ** according to the dosing schedule. I apparently underestimated the persistence of the exposure and it spread and quickly became problematic. I went to the “urgent” care and was really put off by the attitude of every employee I encountered. The PA seemed to be bored with my description of symptoms, and advised me to change laundry detergents, and prescribed anti-itch meds and ointment for use up four times a day, with follow up in two weeks. I followed the directions and realized the ointment would not last through the day! Since the pharmacy was closed I used the directions I found online and took oatmeal baths and Vaseline to cover the affected areas.

Thereʻs nice staff but Many are extremely sarcastic, rude, condescending, sassy, passive-aggressive, & apathetic/robotic. I even seen it with a few children and elders & they usually seem to be very unhappy, or angry to be working. At one point a staff member gave a semi-threatening tone to me to dare file a complaint against her after I asked for her name. I understand the frustration of having a bad day or dealing with rude people for years but when it comes to patients I have more sympathy because of the pain or medical problems they are going through.

I'm switching away from Kaiser for a few reasons - I have high expectations: 1. my doctor wasn't up for discussing the scientific literature for my chronic illness. 2. doctor told me to keep taking a drug that made me sick. 3. closed network, so can't go find the best specialist in the world. 4. medical records are all in PDF and I want machine-readable. 5. Kaiser delayed my seeing a specialist for a month; luckily, my situation wasn't in the most dire but it still sucked.

My co-pay should be $55 which I paid before ultrasound. Later on I received a bill of $1100, the original cost was $2600, from which insurance paid $1500. The ultrasound was not even made by a doctor, but by a radiologist who only knew how to make bunch of pictures without being able interpreted them. I don't understand why in USA we have such enormous prices for such services. In Costa Rica this exact procedure is done by a real doctor who knows what he is doing without very long waiting time (I waited almost an hour) for $25-$35. These $1100 would nicely cover all my expenses for a ticket of a whole 1 month stay at Airbnb private house by a beach in a tropical forest including delicious organic fruits and veggies (self cooked at my private villa). I really want to stay away from all this insurances now.

I have come to dread making appointments to see Kaiser doctors. The nurses are always robotic; they don't make much eye contact and just type away the responses to their questions. My doctors haven't been much better. They ask for a very brief description of my history with my medical concern before prescribing medication and launching into surface level quick-fixes (that aren't fixes) and they always push hormonal birth control-- even when I have told them it's been pushed on me and I'm not interested. One young doctor who couldn't seem to monitor her facial/body responses was sarcastic, condescending and rude, as I tried to describe my years with unresolved, unaddressed, undiagnosed pelvic pain.

Kaiser Permanente has the worst customer service, doctors don't listen to their patients and their website is useless!!! I came in to see my general doctor and ask her to give me a referral to a dermatologist about these spots on my back, she told me it is not needed because it was only a rash and all I need to put on it is calamine lotion. I told her it was not that because I had this when I was younger but she still didn't give me the referral. Very awful experience.

What's happened to me at Kaiser, letter to my doctor... "I don’t really appreciate your subtle condescending slightly sarcastic attitude when you write me in emails. Doesn’t matter how many tests I have had done. If you were doing your job correctly and thoroughly I would not have to request tests done myself that should come from you being that you are my primary physician who is responsible for my health. It’s good I had the tests done as they showed some problems that were not known about before, but in reality I guess it really doesn’t matter what they found in the tests. Nothing seems to get addressed.

The worst of all health care insurance I had. I was rushed to the ER in Nevada for emergency care. I was vomiting, having nausea, headache, stiff neck. The bill was around $21,000 but Kaiser only paid $14,000. I work with the government and I know I am covered in full. Until now Kaiser has not paid the bill. I am put in a collection agency now. Last September, I spoke with Kaiser Case Manager based in Oakland (name is Britney) and she told me Kaiser will pay them. I just need to send her all the bills, etc. I did faxed the billing statement and the documents she asked. To my disappointment, I receive a letter from a collection agency about this bill.

I was obligated to switch to Kaiser through my current job from having state health insurance. I thought it would be great since I am actually paying monthly and get better care. I got pregnant and not once was I told congratulations or acknowledged. I was treated like I was just another person they had to care for. Luckily my pregnancy itself is easy, no complications, but the whole entire staff at the Tacoma hospital made me stress out my mind, each visit I had a new midwife, them always asking what is my visit for (pregnancy). Duh. I had alerts on every test that came back saying I had cancer, my baby has a cyst in her brain, but let's run more tests to be sure when it turned out to be completely nothing, but I had to wait a week or 2 to speak to an actual Dr. about anything. Not to mention each test ran was a couple hundred dollars. I'm starting to think they're just out to do whatever just to collect money.

In researching the Kaiser Bronze HSA insurance plan, I followed the phone number (available Monday through Friday, from 5 a.m. to 7 p.m.) listed under "Experienced Support" in the Kaiser Health Savings Account info page, first to a representative that was not able to help me with insurance questions (so clearly the wrong phone number, for starters). That representative then directed me to a support agent in the Billing department. This representative seemed confident he could answer my questions. He had never before read the aforementioned HSA info page, and had no knowledge of the fees listed on that page. When asked other questions regarding the plan, I was met multiple times with "I'm not sure the answer to that" and similar responses.

11-3-2018 Called 911 to KP LaCienega ER. Three-ring circus. MD, nurse, social worker. All three apathetic, stupid, rude, insulting etc. 911 didn't bring my walker. I need it to walk. Nurse offered NO assistance. Lend cane or Walker to get home!!! Refused to call in prescription. Refused to give names, and hid badges! I had seizure, concussion, fall injuries, bladder infection affecting my kidneys (have kidney, liver disease). Four days try get script. MD CANCELLED because I complained. Hallelujah for the pharmacist(s)...the low level workers who are caring, concerned. Even security woman in front who helped. I won't forget. I WILL NEVER COME BACK. Thirty three years member. Canceling membership!

We purchased a small business policy from Kaiser. We have had nothing but terrible experiences. Our employees were taking more days off just to get a simple doctor visit or procedure taken care of. I had to go to the hospital. Even though there is a written protocol for treating a pre-existing condition in my health record, KP doctors could not be bothered to read and follow it. They nearly killed me. They did cripple me. Their legal dept. is so large they will crush anyone that attempts to sue them. You just can't sue them because they will make it too expensive legally to pursue arbitration. On that note, do you have $75,000 in your bank account to pay for the experts to assist your arbitration? No? Then DO NOT TAKE OUT KAISER PERMANENTE INSURANCE. THEY WILL KILL YOU.

I have been a member for many years and had even asked prior employers to offer it so I could stay with them. HOWEVER they have really grown and do not care about patients in general. My doctor died and they assigned me to someone - it has been impossible to change. I am paying for non-existing care. I have had nausea and vomiting for over a month. They misdiagnosed vertigo. Then I was told, "No. That isn’t what this is." What is it? No idea and the doctor I am assigned to is on a 2-week vacation. Good luck getting help. I am taking anti-nausea pills around the clock. They won’t give me the patch again. I have never had anything like this. It is like a horrible nightmare. I am just trying to work every day since I am self-supporting. I don’t know how long I will last this way. It is wearing me down physically but most importantly psychologically.

We've had Kaiser Permanente insurance for 3 years. Our son was born last year, but other than that we are relatively healthy. We've had a very positive experience with KP during that time. We love our doctors and pediatrician. It's extremely convenient to talk to an on-call nurse, and we can almost always get same-day appointments in urgent care when we have a problem. The system is very convenient -- everything under one roof. You can get referrals and see a specialist on the same visit! (And pick up your medicine in the pharmacy.) And we can e-mail our pediatrician anytime and get responses in under 24 hours; great for unexplained rashes or fevers. We loved pre-natal classes as well. My only complaints are -- expensive (but everything is expensive), and the website is a little clunky and can be tricky to figure out. (But the website is also great because it has all your records stored there.)

I have been trying to get the correct plan information for Medicare Senior Advantage new sign up. I have had to request a mail packet five times. It has taken 20 days to receive. I was finally sent only the 2018 packet when it came and will only have this plan for two months - a prudent mailing would have included 2019 plan also. I then signed up for a plan by mistake that doesn't include part D but it should not have been offered for my county but Kaiser has an error with my zip code relative to county and actual location. When I called to change from the mistake plan I did so by phone - the representative had to read ABSOLUTELY every word on every page and was unable to transfer information once provided as each line item was being recorded... over an hour on the phone. I provided my email and have not received any confirmation since the call two days ago.

I’ve been trying to have my daughter’s medical claims paid by Kaiser for over 4 months now. It’s a long story but I have a unique situation. I called member services as soon as I received her nursery charges from the hospital and was told for 2 months by multiple reps/managers that her charges weren’t covered. I literally read them verbatim from the 2018 summary of benefits from OPM’s website (it's a federal health care plan) that all routine nursery charges are covered. I was finally told by someone to submit an appeal (never was mentioned this before) and was contacted by the appeals department in Rockville that her charges are covered, she needed to pre-enroll my daughter, and would request the claims be submitted to Kaiser from the hospital.

This is the most uncaring experience I have ever had. After waiting for months for this appointment and after driving for 1.5 hours, the nurse for Dr. ** would not allow me to be seen. I was 20 minutes late but could not reach them because they don’t answer phones in the building until 30 minutes after their first appointment. Despite begging to be seen, this nurse cruelly told the clerk to not schedule me for today. Unprofessional is the kindest thing I can call her. Vindictive more aptly describes this person. Perhaps, it was her first day, and she is unaware that customer satisfaction is a real thing. NCQA will hear of my member services complaint filed against her requesting empathy training. Kaiser is not the place for her.

I am trying to do better with my life after dealing with 6 car accidents and losing 6 relatives in 4 years. I am trying to build up my strength so that mile I have to walk at the prison where I work isn't so bad. The psychiatrist and last doctor I saw agree with my plan. The doctor I saw today totally disregards my pain physical and emotional. I see inmates in prison get better treatment and this what I pay for. I feel like I am going to be going ** again at this rate. I can't take this no more.

Kaiser misdiagnosed three times. They lie. Customer service sucks. Doctors do not know what they are doing. Hope Kaiser gets shut down. Going to sue them in court. Hope they get what the deserve and get shut down by Medicare.

Customer service is lacking in the billing and medical records departments. If I could give zero stars I would. The yearly physical was a joke compared to other doctors I have gone to. Did not even check blood pressure. Five minute chat and a great big bill.

I started attempting to physically transition several years ago, but when I called Kaiser over four times I was told by the service member that they did not do hormone therapy at Kaiser. It wasn’t until much later when I met another transgender individual that I found out I had been lied to. After being on the phone for over two hours, I finally had an appointment with my new primary care doctor. However, this doctor had no idea about any kind of transgender healthcare despite the fact that that was what I specifically asked for with the servicemember.

Don't choose Kaiser...unless you have zero medical concerns. I've had knee problems for a while, so they sent me to PT. Great, except the PT didn't help, even after I followed their exercises daily for 2 months. When I asked for next steps, doctor said to try a steroid shot. I didn't want to do that because of negative side effects. I asked, "Is there an alternative?" The doctor's response: "PT." When I pointed out that it hasn't helped and asked is there something else to try, the doctor said: "No."

At first I thought Kaiser was great! Everything under one roof, blood work, x-ray, doctor, Pharmacy etc... Yeah, that's great and all but if you can't see your Dr when needed what is the point of having a Dr. Today I hurt my back and I mean hurt!!! I couldn’t even walk, couldn't put weight on my legs, they would just collapse, couldn't stand up straight, had to crawl and they said they could get me in in a WEEK. A week, really! Or I could go to Kaiser er she said, Kaiser doesn’t even have an er in Stockton, you have to go to another hospital. A few months ago I had kidney stones and went to another hospital associated with Kaiser and got prescribed medication there that I was allergic to. My face was swollen and my eyes were swollen shut.

This medical facility Kaiser Permanente is about as weird crazy non-caring worst Healthcare negligent delayed diagnosis medical facility I've ever experienced in my life. I won't even go into my detail. It's too long of a story and it would take way too long to say, type, read, etc. Portland Oregon Clackamas in particular has no doctors that help people at all. I have had an acute issue on top of my chronic problems and they have yet to see me after 14 months in regards to that they have not even scheduled a surgery for it. They put all kinds of stipulations on you in order to get your health care and if you can't get into those stipulations you can't abide by the rules they send you to a psychiatrist opiate addiction counselor or smoking counselor a weight-loss counselor.

It's amazing to me that Kaiser can come back with their debt collectors (Rawlings Company LLC) more than a year from when a claim occurred and they only give insureds a short timeframe to dispute charges. From the time the police called and told us she was a passenger in an accident, we contacted Kaiser on our way to the hospital where she was taken. They KNEW where she was and the circumstances involved (this happened 03/30/17). We received a letter 09/17/18 that we owe Kaiser a dollar amount that will take us about 4 years to pay. Oh, and, we issued a complaint with the State's Attorney's office regarding another issue and out of the blue, Rawlings Company LLC sends the letter I referred to above. Kaiser is the least expensive plan being offered - it isn't the same as it was years ago.

My daughter was injured in an accident while away at school which is approximately 200 miles away from home. Due to this accident, she experienced issues with her knee and ankle. Kaiser refuses to give her a referral to see a doctor near the school. They rejected the request. My daughter is suffering from these issues and Kaiser, a cruel, ruthless and evil organization, refuses to help my daughter. So now we have to make a trip to bring her home to see her doctor to get a referral which means it could be another 2 to 3 weeks before she will be able to see an orthopedic doctor. How cruel can an organization be? They don’t care about your health. It is all about their processes and no flexibility. Kaiser is fake. They don’t care about you. It is all about money.

Waste time running to appointments, paying co-pays, needing pain meds - not getting any prescriptions! Still in pain - BUT have MRI results with a torn meniscus with swelling! Really - home exercises! In excruciating pain and waited a month for an appointment just to be seen be a PA - not the Orthopedic Surgeon! Co-pay after co-pay! This is really a scam!

I have been a member of this service because the union is the only service that offers us and it really makes fun of people for more than a year that I have been telling my doctor about a treatment and the truth is that they only deliberate the coas for another side saying I do not have anything. That is fine and the truth I took the medicines of pain and now I do not know what to do since again I have to weigh the treatment again mind and not know what to do now with this injustice.

My family had KP in the past around 15-10 years ago. I started w/KP again this year w/my employer. Today, my step-father received a letter from KP of a "professional bill summary." This letter was addressed to him and w/information of MY services stating that I owe KP. My step-father does not use KP and has not had KP as an insurance for 10 years. Why is he receiving a letter w/my personal information? Lastly, I have checked the estimate generator if I owed anything to KP, I do not owe anything. I filed a grievance immediately. I called member services twice; during the first call the rep asked me to hold and after 16 mins of holding the call disconnected. KP completely bungled this whole situation.

I was able to speak with someone at length today who was helpful and who will be following through. So hoping for the best and grateful for the help today.

My husband had had Kaiser for years, but I have always had PPO, and he said his insurance was "fine". It was not until got onto mine that he realized the extremely poor Kaiser really was. With Kaiser you can only see you own primary doctor, which was not necessarily a bad thing, however, when you have to wait months just to see the doctor it becomes an issue. One time he was in so much pain due to a soccer injury, it was "off" hours, so they told us to go to another hospital that is approved, upon getting there we were told that they were closed and that we could not be seen. We were then referred to another hospital for ER. We went there and was not told by Kaiser or the hospital that the insurance would not cover the expenses and it cost us $4000.

I received a letter from Kaiser one day that they had terminated my health insurance because I had a balance passed due of... 1 cent! Yes, no kidding, $0.01. When I tried to understand why I wasn't notified about this "debt" it turned out that Kaiser has sent me notification... to an old e-mail address that I was not using for months. I had updated the e-mail address in my profile on Kaiser's web site months ago but they kept sending messages to the old address. And every department I call at Kaiser give me the same robotic answer of reading me the policy that they can cancel my coverage if there is a balance due for more than 3 months. No one there seems to care that they made a mistake and the balance past due is a freakin' 1 cent!!

It's cheap, but you get what you pay for. And that's very little. Every time I really need a doctor I can't get an appointment. I'm usually healthy, but when I'm not I'd like to be able to see a doctor. This is apparently too much to ask of Kaiser. They have no problem taking my money every month, but big problems whenever I need anything from them.

I had surgery on the 15th of last month, and immediately after, I filed a request for my medical records for that day as no one was telling me all that went on other than 'Here are some pills, go home'. This is not the first time I have been refused my records either. I had the same issue getting my records last year, as well as my sons records. Oh don't get me started on my son’s records. Those took me SIX MONTHS of arguing and threatening to get his records. He is a member of Kaiser as well, so there is no reason why those would be restricted to me.

Kaiser Flu Clinics do not open until late September. I am leaving for Alaska on 9/13/18. Kaiser will not provide my needed flu shot prior to 9/13/18 nor will they pay for one provided by Walmart, Safeway, Walgreens, CVS, etc. What happens if I come down with the flu in Alaska? Will Kaiser pay for my treatment? I think not. Kaiser is not into medical care. They are into making money and screwing people on Medicare (Medicare Fraud???). How disgusting.

I have been seeking treatment for hip pain since January. I was told by an outside physician I needed a double hip replacement. Kaiser of Tacoma has 1 surgeon and NO appointments or openings for surgery until at least December. I found a physician outside their network that had time and space to treat me. I pay for insurance and expect to get the care I need WHEN I need it - not be left to suffer more pain and possibly lose my job because they cannot hire enough physicians. What's the point of having insurance if they won't give you the care you need? Disgusting money grabbing pigs.

The so called radiologist RO, Kyung ** told me wrongful information and misguided me, totally abused my trust in a physician. She intimidated me and made me believing that I was at the risk of cancer when she knew it’s just microcalcification. RO Kyung ** tricked me into taking biopsy procedure, which is very painful and costly. RO, Kyung ** is not qualified to be a doctor, the worst physician I have encountered.

I've had them 2 months, and very unsatisfied. Have a broken arm, to even get Tylenol 3. They want me to sign a contract, you taken some labs they should know I don't even drink, I've been sent to speak is after specialist, MRI, CT scan, etc. Paying out half of my SSDI in their co-pays, Dr. thinks I have an infection in bone area, yet after two weeks of trying to get that specializes test scheduled I give up. Canceling this insurance immediately, I stick with my Medicare...

I became quite sick about 10 days ago. Six days ago -via fax- I requested that KP email me my records so that my physician will see me. Still waiting almost a week later. They now say it could be another 5 days!! The Medical Records office is understaffed, slow, poorly run, or out of touch with what it means "to serve". No way to expedite my request? I've made it clear that I'm very sick and that I need to get this information. This is what makes America mediocre.

MRI Appointment at Kaiser - Washington DC - Kaiser specialist Dr requested to do a MRI scan and on checking for an appointment, the next available appointment at Reston is about a month from today, and to the next nearest one Tysons is 1 and 1/2 month from today. If I have a pain because of which an MRI scan is required, what sort of service they provide to get a treatment after a month. I'm sharing in the issue of public and please make your choice. Next year, I plan to choose a different health provider.

Updated on 10/31/2018: Now I'm getting calls and letters from the hospital because Kaiser has been unresponsive and uncommunicative! Even though I go to a great doctor HERE, I get phone calls and letters from these idiots all the time telling me that I need this service or that service, that I need to come in. I have spent eight years telling these morons that I pay for a PPO so I can pick a GOOD doctor --not one of their cookie-cutter bozos -- so please stop calling. Nearly every single week -- for over EIGHT YEARS!

I need MRI head scan and prepaid $559, I was shocked to see the change is $6,262 plus $270 diagnostic which amounts to $6,532. My final amount is pending... I did a search for MRI head charge in Los Angeles area, $1500 maximum. Kaiser charge 4 times above average???

My daughter went to ER on a Sunday for a Bronchitis. Waited 2 hours sitting in the waiting room to finally see a Doctor who consulted her and gave her one medication to treat Bronchitis. All in all the Doctor spent 5 minutes with her. I have been charged $2000 for that. I disputed the invoice. After almost one month, I receive a denial letter. Kaiser maintains its billing and refers to EOC where it stays 40% is on me. But I am not disputing my part of the bill. I am disputing the bill itself. If my daughter was informed the bill would be $2000, she would not even stay for the consultation. The letter says Brad **. Can be called at ** but Brad's phone goes always to voicemail and 3 messages left and never returned the call.

I just have to share how amazing everyone at Kaiser in Roseville is. I went in the other day at 3am, sadly having to drag my poor daughter with me. I ended up having really painful side effects from my IUD. Everyone I came in contact with went out of their way to make my daughter and I as comfortable as possible. They got us in right away, and brought us an extra bed for her ♡. They also brought her crackers, apple juice, and coloring stuff. They ran a bunch of test to make sure I was ok and it wasn't anything serious. Test came back fine, then finally the OBGYN Dr came down and helped me remove the IUD, which they could have said, it wasn't an emergency and to come back. But she wasn't busy, so she came down. And like I suspected, that was the root to all my pain. Thank you, to all the employees at Kaiser for all their top service. Especially those who were able to make my daughter and I so comfortable.

If you are a parent dealing with Kaiser when you have a child that has complicated symptoms can be a nightmare. To begin my daughter has had repeated visits to different doctors at Kaiser for at least the last five years for stomach and headache related concerns. These were suggested to be a normal complaint for children or possibly anxiety related. My repeated request for imaging to be done was pushed away as unnecessary to expose her to. Finally after all the ignorance of ignoring her symptoms my daughter has started to have neurological symptoms that resulted in an ER visit where the verbal suggestions were possible multiple sclerosis and should see a neurologist and have an MRI. I requested the possible suggested diagnosis be documented but upon review of her records it was not. I changed her pediatric doctor and clinic to who after reading reviews I thought would be a great doctor.

Got a simple ordinary eye exam at Kaiser. Our plan calls for us paying 80% of this cost. No physical glasses or contacts were purchased. Just the eye exam. The cost was $314 for this exam. We had to pay $262. There was even a lab charge for this exam. What an exorbitant rate considering what other eye doctors charge. Kaiser is pitiful.

I have been on KP Insurance for most of my life, childhood and on, and I've had some experiences. These doctors have earned my contempt for sure over the years. Most certainly, one of my most awful experience was with a KP gynecologist, when I was 17. I'd gone in for a bacterial infection and learned I was pregnant. Pretty heavy for a teenager. This Dr proceeded to tell me if I wanted to go to college and not ruin my life, to get an abortion. Besides that, I had an "abnormal" pap smear, and had her nurse call and harass me for months after! What a weirdo!

My previously healthy brother was constantly going to emergency rooms, and making appointments for his primary provider the last year of his life. It's criminal how Kaiser let his health decline by NON-TREATMENT / NEGLIGENCE. It seems like his doctors were all about saving costs. In the hospital, doctors rotate EVERY WEEK. WHY??? To prevent a doctor-patient relationship? The doctors might actually try to help the patients if they get to know them - causing increased costs.

My Doctor put in an urgent referral for a wound nurse and for me to call the next day to see what time a nurse would come out. I called Home Health and the lady, Patricia who schedules nurses said I'd have to wait another 24 hours. I said Doctor put urgent and he said a nurse would be out in 24 hrs. She said she does the schedules and Doctor can't tell her when to schedule and she doesn't go by urgent. I said she needed to call Doctor as I will also call him. She said not a problem she will call Doctor and tell him not to give time frames. I am in horrible pain and can't get to E.R. This isn't the first time Home Health hasn't been able to do their job. They need to train these people and remind them we are paying their salaries, they don't pay me. If you have choice not to pick Kaiser definitely DON'T choose them. Just horrible service all around.

I have had two medical needs for which I have sought help from Kaiser since my employer switched to them to save money. It is very clear that you get what you pay for. After waiting for birth control for two months, I am still using the diaphragm I've had since 2006. The bumbling incompetence of everyone I spoke to about getting a new one, in which process I learned that most doctors at Kaiser don't know anything about them, and those that do, do not communicate with the others about how patients can go about getting one, has been astounding.

I have always been on PPO but switched to Kaiser Permanente because my Family goes there and it is close to home. Now I can't wait for open enrollment to run back to PPO. At Kaiser I was falsely accused of positive urine test results for Narcotics. I asked for a retest and was given one and again they said it was the same. I requested the test results and was told I could see them on the Patient website. This was over 2 months ago and still no results. Due to these "positive" test results. My Dr. Stopped my sleeping medication - I have suffered from Insomnia for many years. I emailed the Dr requesting my medicine and it was denied. I don't know why this test was done to begin with. Is the Patient suppose to be notified?

Went to see Dr ** for my minor child's physical and she asked if she could see her privately, which I said ok to and then the doctor tried to actively sell her on the HPV vaccine when I had said we are still doing our research on it and did not want it yet. Doctors should not be undermining parents.

I had a fall that resulted in 5 bulging discs in my lumbar spine. I have been seen by Kaiser Pain Management three times. The first time I entered the office in tears and was "There is nothing we can do for you." The 2nd time they tried a facet joint injection which worsened the pain. The 3rd time the increased a medication that I was later told by a surgeon should have never been prescribed. Now they are not offering any other options. Why call yourself pain management when you are not able to manage the pain and offer nothing? I am disgusted!

Kaiser is one big bureaucracy where they treat you more or less like a unit to go through a production line rather than a human being. I have upcoming surgery. They won't tell me the time. They won't tell me post op instructions. They are unprofessional, bureaucratic, and anything connected with them involves delay and problems. The only advantage is they are cheap. Go elsewhere if you can.

Kaiser confuses members by not making it clear if your policy covers durable medical equipment. If get medical coverage through your employer you're covered with DME, if you buy Kaiser Insurance on your own you don't have the option you are not covered for their durable medical equipment nor allowed to buy a plan that covers DME.

I sent I two payments one for May and one for June, so Kaiser closed my account due to late payments on April 30 2018? But accepted my payments on May 24 and June 24 2018. First the reason was late payment, then to overpayment, they sent the payment for June and said that May payment was applied to April but my account was closed? Talk about lies and stealing your money. Somebody needs to investigate this company because they seem to cancel after they receive your payments.

Over 10 years and 100 hours of meetings and nutritionists and psychiatrists and specialists and they still refuse to do the gastric bypass. I started this journey before I had type 2 diabetes, sleep apnea, arthritis and knee and back pain. I recognized that I needed drastic measures before my body degenerated. I have been a Kaiser member for decades in Northern California. In the time I have been in the program, multiple friends in other health care programs have had their surgeries within 6 months of their BMI measurements.

You're going to have to call every single day, or showing up all the time, and keep repeating the same information, jumping through a ton of hoops to get a hold of anyone, because their website and apps are constantly down. Then when you get a hold of someone, they tell you they are booked for over a month... even with dozens of locations across my area and completely empty waiting rooms. So I finally pushed to get an urgent appointment by saying some magic code words probably - but at a place that looks like the dingiest Principal's Office and they have you fill out paperwork that looks like it's from a fax machine from 1995, then other questions on an iPad. The receptionist isn't helpful or warm, and looks like she just got hit by a bus.

Almost 6 years ago, I hurt my back. I have so many things wrong with it. At the time, I didn't have Kaiser, but a fantastic insurance that covered everything and the people were very helpful. In the beginning, I had cortisone shots, nerve blockers, RFA, PT and Pain Mgmt Drugs. When my Dr at the Spine Institute realized nothing was helping, I was set up for an appointment with a surgeon who was willing to do surgery. A week before my appointment, our insurance was changed to Kaiser. I had to jump through all the hoops of shots and pain meds again, including as going so far as to be put on the **patch (70 Mg patch every 72 hours), **(300 mg 3X a day), **, ** AND ** (3 X a day) ALL AT ONCE.

5 years ago I had a bunion procedure, the treatment plan was changed during the surgery by the dr. He decided to break my toe and shave the bone from the “inside”, when it was to be done on the outside bone. I have a screw in my toe now. After the procedure, I followed up with the dr and told him my foot was dark blue. He took a picture of it and sent to a dermatologist because he didn’t know what was causing the discoloration of my foot. I never heard back from him and was referred to another specialist who offered to make “corrections”. When searching for an Atty. I couldn’t find one to take on a malpractice case against Kaiser. The dr was transferred to another area. I’m still at Kaiser but will be trying to change insurances now. Beware, Kaiser is an HMO plan that has doctors who graduated at the lowest of the class in medical school.

I'm offended. I had a false positive drug test for ** and asked for a retest. Now they want another drug screen and won't give me results. They are really rude. When I asked for my test results and complained to member services they sent me to records management.

My family and I moved to Northern California few years back. I was already set on changing medical plans but my husband insisted we just give them another chance coming from The Bay Area. I don't have the best health and I am anemic. Once my labs were in and my old doctor would contact me and send in for iron infusion. Anemia basically sucks the life out of you no energy and feeling horrible. My kids are under 10 so I need to be ok. Well I have been anemic numbers the lowest they have been in years and spoke to my doctor and he is like "Ya you take extra vitamins and we will check you again in 6 months." Another time went to ER a few weeks ago had a fever, vomiting and face going numb. Got there took my vitals went to the back sat I a chair. A female doctor came in and said, "Let me swipe your throat. I think you have STREP." No joke!

If you are an addict Kaiser has programs for you. But if you are already on ** for chronic pain, be prepared to get nothing at Kaiser. Maybe after several weeks months of jumping through hoops. Be prepared to detox if becoming a new Kaiser patient.

Kaiser is like Walmart. As long as all you want is toothpaste or toilet paper it’s fine. But if you want a good pair of shoes, a nice suit or a new chair for your living room, Walmart is not the place to shop. Same is true of Kaiser. If all you want is for a GP to order routine tests, prescribe generic prescriptions and check your BP and weight each year, you'll probably give Kaiser 5 stars. But run into anything a wee bit complex with your labs and, IMH and very sad experience, the GPs at Kaiser do not know what they are doing and are likely to miss the issue altogether.

Recently went thru stressful body challenges and was sent to a dozen different tests, blood panels, ultrasounds, cyst drain, endometrial biopsy (no pain meds administered), physical (had to ask Dr to review my file?) and they cannot figure out what is causing excessive bleeding. Asked for hormone testing and was told no? Looking at my bills it seems that they just bounce you around with no intention on you getting better, paid quite a bit in copays and fees. Not one Dr. has reached out with concern or worry, just the template here is the long list of meds you can take (for life!) or surgery. Saddened at this whole experience esp as I still don't know what's wrong. Horrified at this approach and the many stuck in the merry go round to milk your pocket book. Change insurance if you can, Kaiser truly does not care nor want you to get better.

When I first signed up I got calls and welcome packages and they would call to make sure I was all good. Once I started using my expensive meds that they covered I noticed they got more cold. I knew it was real when their electronic payment protocol stopped taking my payments. I was fighting to pay them my premium since it was now late because of their site, they then used that late payment to say they couldn’t reinstate me. Even look at their app and see if you can find a way to pay your bill. Money hungry company who will let you die before they help you.

You are instructed once on exercises to be done at home, then referred to internet app where you notify Kaiser that you have done the exercises. After creating account, I used app. My exercises are prescribed to be done 2-3 times daily, but when I logged in to document I did my second session, the site is frozen. It only lets you document once daily, so, you will probably get admonished on MD visit for not doing your exercises. I tried to delete my account, and there was no way to do so.

I cannot believe how complicated this system is! They want me to give a credit card for my prescription but won't know how much it is until I pay for it. Seriously? I took 2 weeks and several phone calls on hold to find a Dr. I was told no payment for blood test. Now have $100 bill for the test etc etc.

I love Kaiser Permanente Insurance's website and the easy access to my doctor through email. She is always prompt and helpful in answering. I also love the easy access to reports and information.

I injured my knee 9/2017 and went to my primary care doctor who took x-rays and said no bones are broken. I requested a referral to the orthopedic department where the doctor "confirmed" what the primary care doc had said. No bones may be broken but something is wrong because the pain is intense. In April 2018, I finally convinced the orthopedic doc to take an MRI. He goes, "Oh, you have a torn meniscus and need surgery to repair this." He sent an email with the OR scheduler's information. I was told that the doctor had not put in the order!!! And to make things worst, I was told he had no availability until the end of August.

I had surgery in the Lone Tree Orthopedics Department to repair a torn bicep tendon. After surgery, I told the doctor twice that something didn't feel right, and he assured me that all was fine. I asked three times about PT, since everything I had read on this surgery stated that PT was necessary, but he told me I didn't need it and wouldn't refer me. Several months after I was cleared, I returned to the office to see a different doctor, and he told me that my tendon was not attached and that it was now too late to fix it. I was bounced to another doctor in the office who, after two weeks, finally told me that he would not do the surgery either. I was bounced to a third doctor at a different location, who, thankfully, did agree to do the surgery.

I have had Kaiser for years in Virginia through my mother's plan. I feel lucky to be covered, but their system is NOT nearly as user friendly as they pride themselves upon. After one late payment because of a system error through billing, they immediately removed total access. I get that this could be a setting, but it has been a YEAR trying to return access of self-service appointments and prescription refills. Countless phone calls. Still do not have access to it. That means I get to sit through an automated phone process and rude support people (8/10 times) for this problem to still be an issue. And Kaiser mental health? ** believably annoying. Made an appointment for the end of June in MARCH of this year. Okay, whatever. I get a call mid-May told the provider will be out of town, giving me a number to reschedule.

Overbilling. I have the Affordable care act Bronze Plan, all I could afford. I checked with the billing department about the cost of a ** hip injection. I was given a figure of $500 and change. When the bill comes it was $1000. The average cost of a ** injection is $300.

We signed up for the KP Gold plan when our insurance plan left Atlanta. Prices were raised for this year and our premiums this year alone will be $26k. There are many positive things about Kaiser. Everyone is pleasant and the primary doctor is good. Prescriptions are filled at the pharmacy located in the building. The real challenge happens when you need a specialist. I hurt my knee, and the wait to see an orthopedic doctor averages 30 days, even if you cannot walk. I had an X-ray for a $75 copay, and an MRI for $250 more. I aggravated it and was wheeled into their emergency clinic and charged $70 for the copay. I asked for a ** shot, and they don't do it there. I was sent home with an elastic bandage, and told to take ** and ice it... I still could not walk... some value. If you are shopping plans, consider the fact that Kaiser Permanente in Georgia has too many patients and too few specialty doctors. Expect a long, painful wait.

I cannot recommend Kaiser. You are a number there, they don't care. The dermatology department in Roseville is the worst. It takes seven to eight phone calls to get a follow up appointment! Not the next week, you have to wait two months for a follow up appointment and you don't even get the doctor. Then they assign you via system to an appointment without consulting with you if this fits. Similar experience with the Endocrinologist. At this department they give you even a wristband for a normal visit, that shows you already there. How they think about the patient, he or she is just a number. Kaiser is good with the lab work, very easy and very good with the pharmacy. You can also make very easy an appointment with a primary care doctor and OBGYN, the rest is a nightmare. I can't wait to switch back.

It's been over a year, and Dr. ** and the rest of Kaiser have not been able to process my disability properly. We go back and forth, and they still can not do it. They have no clue how to fill out disability paperwork. Also I have been trying to set up an appointment for over 3 weeks. I don't care how far out the appointment is, or where (I will drive to New York from California if that is what I need to do to see a doctor), but they have been unable to set up an appointment.

I went to your Lone Tree office at about 9 or 10 am on Friday to see someone in urgent care because I was told to go to urgent care by my doc. When I got there it was 10 am and I know I had a copay so I went to the desk to pay it and was told that I can't see them until 12 pm. Until then they would not see me because I didn't have an appointment to see urgent care and I would have to call my doc to make an appointment with urgent care so this can only come from home office so I have to believe that your patients are the last thing on Kaiser's mind. It is a shame that Kaiser cares less about their patients but I know now how much Kaiser really cares but at least I can let the internet know that Kaiser would rather see their patients dead than use their time. It is a shame that you are allowed to kill your patients instead of helping them.

I have read a lot of the reviews on here about Kaiser. I find the premiums along the same lines of all other insurances and I shopped around before choosing them. I have no trouble getting an appointment with my provider, that I myself was allowed to pick from an array of providers, even on the same day. They have been thorough and always prescribed medication if it was needed. If I needed to be referred out, they had no problem doing so. I can schedule appointments with my pre-selected specialist online, just as I can with my PCP and urgent care when needed. My prescriptions only take a few minutes to be filled, no waiting. Overall I think they are wonderful and have taken excellent care of my needs.

I have experienced a variety of faults with Kaiser Permanente (KP) with my medical care as well as with the administration. First, I have been lied to at numerous times regarding whether a copay would be assessed or not for having blood drawn through a needle stick versus a standard draw. I was told a stick would be at no cost but the draw would be subject to a copay. After getting a stick done, I was promptly charged a $10 copay. Further, during a post-op visit, was told again no copay however, after the visit received a bill for a $20 copay. KP does not take responsibility or is accountable for these actions.

For years I have had private insurance, I have also had HMOs. I was never pleased with any of the services of other medical insurance. I thought “Well, I want to pick my own doctors and hospital of my choice”. In actuality Private was crappy. I also had a separate private mental health insurance which never seemed to be proactive. I have heard horror stories of HMOs and Kaiser so I avoided selecting Kaiser. As a person who has a permanent disability both mental and physical I had to make a choice on medical insurance so I selected Kaiser. I have been taken back at the quality of care, I have a choice to pick my own facility or doctor. I do not have to make an appointment with my general practitioner to get a referral for a specialist. All the negatives were not present in all of my experiences with Kaiser, in fact my medical care was of a higher quality than I have ever had with private insurance.

I went to the emergency room, last night, because I have an abscess on my tooth and high fever. After waiting for 4 hrs. They did absolutely nothing. No ** for fever. Nothing for pain. Doctor said I am not a dentist. Which I understand, but when a dentist is not available, what are you supposed to do.

If you have Kaiser pray that you don't get injured or sick, because they will send you hidden bills and charges 2 weeks past your procedure. All I had done is an x-ray. Which supposedly cost them $995 dollars, yeah right. You kidding me. I pay $540/month; then had to pay $75 co-pay, then two weeks later another $45 - FOR ONE X-RAY. Btw the x-ray was total waste of time, which I had told them ahead of item.

My 103-year-old mother in law broke her hip a little less than 3 weeks ago. This is her 2nd break. The first one (a minor fracture) happened less than a year ago. She is not able to stand on her own 2 feet independently. She obviously can’t walk. She can do nothing for herself. She has pneumonia and even had to have her lungs suctioned yesterday. But Kaiser says “She’ll be ready to go home” at the end of 2 weeks in a rehabilitation center.

I received my paperwork for CONTA coverage the beginning of March 2018. I decided to sign up for it, since I needed medical for 2 months before my new job’s insurance. Bad mistake. Not only did they deposit it, but I wasn’t covered for the month of snatch. 1st time I called after mailing the payment, rep said should only take a few days to kick in. Less than a week later, check was mailed locally to her. I still had no coverage and check had not cleared. I called again and this time was told I had to speak to my work regarding COBRA even after I told her that I already spoke to them and was told they don’t handle because a Kaiser prefers to handle it directly. I called my work again and was told to contact Kaiser. I called and spoke to the same rep who again said I had to talk to my work. Meantime my check cleared my account and I was showing no coverage.

I have had Kaiser for about 6 years now and have hated it. I thought it was the most cost affordable program but I just hate the system. You have to see your "primary" whose job is to do everything possible not to refer you to a specialist. I do not want to see a primary, pay my co-fee so I can maybe get a referral to the specialist I need to see. My primary is not an orthopedic physician so why do I have to see her?? Oh yeah it is to get as much money as possible and to "weed out" anyone who is just complaining. Then they attach co-fees to many of their procedures such as lab draws and x-rays. I am planning on switching next year since the Kaiser is more for catastrophic than anything else.

We are Kaiser member. For 1st year we have to go see doctor total 4 times and twice they refused to give medicine and asked us to take home remedies like honey and hot water, hot water steam and some Aspirin. We told them that we have tried those and now coming to you we were refused to give prescriptions. Yesterday I was there with pollen allergy and same thing, no medicine prescribed, same answer take over the counter medicine, next day means today I am suffering. I have constant coughing, running nose, my whole throat hurts but no medicine. If they want to give medicine then give me my copay back.

I am very conflicted about whether or not to stay with Kaiser Permanente. I love their physicians and their medical staff, but I abhor their billing process. Yesterday, I received an email stating that I owed $25. However, in the mail I received a refund check for $25 showing an overpayment. There was no indication as to what date of service each of these billing issues were for. The check only showed "Refund for cost share overpayment." When I called for clarification, the Kaiser billing representative couldn't even find the detailed information related to each.

My problem isn’t with the doctors or customer service. It’s just the premiums. It makes me so mad every time I pay the bill, which I pay late every month just to spite them. It all started in July 2016. Previously was paying $179/month for a $40 copay plan, same plan for years. Then I get a letter saying they won’t offer my plan anymore. After all this hassle and jumping through hoops I finally “upgraded” to a $1000 deductible plan for $275/month. I was SO pissed. I hardly had any time to get over it because literally TWO months later I got a similar letter that my plan is no longer available. So again I “upgraded” to a, I think, $1800 deductible plan for $339/month. I am furious at this point. But I got over it, had kept the plan for about a year. Then 2 months ago I went to pay the premium and it is $443!! I hadn’t received a letter this time.

Preventive Care not covered - I switched to Kaiser this year and I now truly regret it. This is the only year that I have to pay for my annual checkup with same labs I have been done every year. It sounds ridiculous right? But it is true. I had my yearly checkup in Feb. My doctor didn't want to order CBC lab test, which may be covered fully for me at the appointment. She said that they don't do it with a healthy patient which I appear to be. She ordered a few other tests including urine sample. Later I found out that I have to pay 50% for each of the lab test. I questioned their billing and member services department, they just pointed to me to check out their guides on how I can estimate my costs/copays.

I have never written a review anywhere prior to this. That's how bad this is. I used to have Premera and cannot believe I made such a terrible decision to switch. I should have realized that when the payer is also the provider you are going to get professionals who are more focused on saving money than providing care. Went for a physical. Didn't get blood work. Asked why and the GP said they don't usually see a reason to check blood work on people who appear healthy. Blew my mind, especially since I know I have high cholesterol. Asked him to do blood work and he ordered it, but I shouldn't have to ask. A couple theories here are that they want save money by not doing bloodwork, or even worse they don't want to discover something they then will have to treat.

Please help Emergency!!! I am with Kaiser Permanente from April 2017. Yesterday I got to know that my account was terminated. The reason they are saying that is I missed March 2018 payment. Actually, I choose an automatic payment of 1st every month. Due to some fund issues with my bank March 1st 2018 transaction has been declined and I was not aware of it and they waited for only 30 days and just terminated my account. Did Kaiser Permanente notify me? They said they sent one letter to my house address which I never received. Except that they haven't sent any EMAIL regarding TERMINATION, No one has called me over the phone and No SMS. Now how can I assume that my account will be terminated?

Kaiser Permanente is the worst insurance I've ever had to deal with and their operation is criminal. Their doctors/ pharmacists know next to nothing and their customer service is the poster child for how you shouldn't treat your costumers. They're only able to get away with it because their premium is so low and it's all people can afford. My one year there I racked up an insane amount of medical bills while being passed from specialist to specialist because they wouldn't listen to me. The help call center is an absolute joke. I've received different information almost every time I call, so I'm constantly in the dark and confused. It's impossible to reach the right department and they make everything ten times harder in hopes that you'll simply give up.

We have had Kaiser for years through the SDPD. This year we had to pay full price 2237 a month. They called for the first time ever to schedule a physical. In all the years not one. I walked around with a dislocated kneecap for 3 months after my new doctor yelled at me nothing was wrong and I didn't need surgery. (And no I didn't want surgery?) A x-ray might have been nice. After the months of swelling and pain I went to the Kaiser Urgent Care on the border and they took x-rays and immobilized it. Sent me to other doctors to put the kneecap back then therapy. Which was hard to do since I had been to therapy for pain in my arms and unable to reach above my shoulders.

My 90 year old father has Kaiser. It has been an excruciating experience to manage his care with Kaiser. From the perspective of a caregiver, one should be aware of several things about Kaiser policies: None of the primary care doctors are able to admit a patient to a hospital - they must all go to the ER. If an ambulance ever needs to be called, they are mandated to take the patient to the NEAREST hospital. So if that nearest hospital is not Kaiser, there is a push to release asap.

Wait times for doctors are long and I haven't had a single Kaiser Permanente primary care physician for longer than 2 months. There is no consistency. My biggest complaint however is the billing. I go in for a simple procedure and I go away with an over $500 bill. No warning before the procedure of how much anything would cost or the fact that none of it would be covered by the insurance. They are Kaiser doctors in Kaiser facilities under Kaiser insurance, and yet no one could tell me why a simple CO2 procedure costs well over $500 and their Kaiser customer service not only ran me in circles, but would not budge on the cost.

I have never been so distraught about insurance. I pay an outlandish amount for my coverage and Kaiser has very few facilities and it takes MONTHS to get an appointment. Forget it if you actually have medical issues going on. I am extremely disappointed that this was my ONLY choice through the exchange. SOMETHING HAS TO CHANGE!!

If you hate yourself, this is the place for you! Easily the worst medical plan I have ever had. If you’re interested in medical care or treatment, you’re better off staying home and crossing your fingers. I’ve never had an accurate diagnosis, they’ve never had the medications I need, and they’ve never covered another pharmacy. Their only consistency is in poor customer service, understaffed offices, and misdiagnosis.

My wife has been abused by Kaiser more than once. Last year we got pregnant, when my wife was getting close to birth she was wanting to discuss some feelings due to the pregnancy with her Dr. First of all, Kaiser tends to give Nurse practitioners instead of OB/GYNs who have less training and expertise. When she talked to the NP about very normal pregnancy thoughts, the NP put her on a 72-hour hold which is illegal for an NP to do, only MDs and Police can legally do this. When she arrived at the ER the Dr. could not believe this ill qualified nurse did that. That was the first mishap.

Possibly the worst healthcare provider that I've ever had the displeasure of doing business with. (Not to mention the whole illegal monopoly issue regarding them being Washington's only insurer and then being required to see their doctor's too.) I've been to their Northshore Clinic, Everett Clinic, Capitol Hill Campus, and The Bellevue Medical Center. Every single one of them has failed to file ROI's after they've been filled out. They have scheduled several appointments to go over my MRI and X-ray images without actually having them to review. I've had to wait over a month for these useless appointments BTW. I've been dealing with bulging discs in my neck and a torn labrum for months now, with next to no correspondence from any of my doctors as to what is going on treatment-wise. To be perfectly clear: you're better off not paying for their insurance scam and just visiting a vet instead. It may not be perfect, but at least you'll get to talk to a doctor.

I have always been pleased with Kaiser until my husband who I will not name has been treated so poorly that I wouldn't wish this hospital on my worst enemy. There is no doubt that our healthcare system is in a sad state of disrepair, but to be abused by a psychiatrist is reprehensible. That is precisely what happened to my husband after he was accused of hurting staff intentionally. PNES - look it up. To add insult to injury, my husband was accused of attacking said physician after this man threatened me with his words and his posturing. Since when is a patient who has been in the hospital for close to two weeks, pumped full of drugs, prematurely kicked out only to return less than 24 hours later after getting injured at a "skilled" nursing facility, deemed the aggressor?

Surprisingly, as I've always had a PPO insurance coverage, Kaiser has worked out well for me at a fraction of the cost for all services. PPO insurance ran me about $2500.00 per year and my year to date payout at Kaiser is about $400.00.

This review is for Kaiser and Frank **. You are responsible for my Mother’s death. You failed to provide adequate medical care for my Mom. My Mom found out just two days before her death that she had Stage 4 bladder cancer with metastasis which had spread to her liver. ** is such a quack that he told my Mom, at her final appointment (08/17/2017) with him, that she was healthy, and she wouldn’t have to see him for another three months --- My Mom was dead three weeks later. My Mom was extremely jaundiced with spider angiomas on her torso and face, yet ** said she was healthy. My Mother told ** that she had blood in her urine, constant nosebleeds, was very fatigued, unable to eat, had severe stomach and flank pain yet ** said she was fine. All ** wanted to discuss was how his wife was one of the Laborers and they own a lot of land.

The doctors are amazing. Very thorough. It is easy to pay for services that I need. If additional owed it is very minimal and they send the costs owed in one invoice to make it easy.

Kaiser “doctors” are little more than insurance adjusters. They literally will refuse to provide complete blood panel and other tests for a thorough diagnosis, for the fear of diagnosing a problem that would require expensive treatment. Wife went to her doctor and brought up some health issues. The doctor did a blood test which indicated a problem. The doctor prescribed medication to alleviate the symptoms of the problem, to mask them, but didn’t have a complete diagnosis. When the wife requested a complete blood test, the doctor flat out refused. When I asked for a diagnosis, and how the doctor could prescribe medication without having any idea what was causing the issue, she had an audacity to say “A blood test is just a snapshot in time, and therefore I don’t believe it’s necessary to know the full panel, as the medication will alleviate the symptoms”.

For four months I have had quite pain in my upper right area I’ve had two MRIs, CAT scan, radiation nuclear imaging, I’ve had scopes down my throat, and my butt, why I don’t know? The pain is in my right quad area, after all this and two trips to the emergency room, they still can’t confirm what’s the matter with my body, I’ve been saying gallbladder because of the pain issues, however because of just sludge in the gallbladder it will not perform surgery, all pain indications are saying I have a bad gallbladder and I have a saying I have some nerve damage.

I belonged to Kaiser in the Bay Area before moving to the Puget Sound area. Kaiser was the best I've ever had. Kaiser recently acquired Group Health in Washington state. I'm giving it at least another year to get itself organized before seriously considering rejoining.

In order to see a dentist at Kaiser it is a months-long wait for a regular appointment and weeks for "urgent care" and you're still at risk of getting bumped. Even though the consumer pays a monthly premium they are still charged $25.00 for emergency same-day appointments. This whole thing stinks of fraud.

We have been with KP for 43+ years. Lots of positive changes in those years. They are much more personal now. I see my doctors 95% of the time. Referrals have become quick and easy. Rx are easy to refill and I can be seen across the nation if traveling.

I am primarily concerned about the rising costs of coverage, especially since I am approaching Medicare eligibility; unsure of what the future holds.

A new job necessitated changing insurance providers to Kaiser, at 18 weeks pregnant. 21 weeks pregnant by the time I could finally book an appointment, my visit with my new OBGYN was atrocious. No urine sample, which had been standard at my last practice to monitor for deadly preeclampsia. No ultrasound, even though I was overdue for the critical anatomy scan. In fact, the doctor tried to schedule one as I sat on the exam chair and couldn’t find me an appointment slot for another three weeks out. On top of that, they don’t piggyback appointments so I have to come in for the ultrasound separate from my monthly checkups. I don’t get much PTO for doctor’s visits and this is a waste of what I have.

Kaiser is great if you are healthy and do not need any medical attention. To try and get to a specialist you need to be at death's door. Kaiser gives just the basic care and nothing more.

Kaiser has moved to a new low level for medicine. There is a conflict with insurance company hiring doctors, with receive bonuses for non-treatment or cheaper way to get patient out the door. I have seen this process in action and it is scary. They deny needed treatments, referrals, and other medically necessary procedures. I have been misdiagnosed for 3 months and after being giving wrong meds, blurry MRI, referrals for 2nd opinion for surgery being denied, I am in a bad health position. It is Kaiser's fault.

I moved 5 miles, same doctor same hospital, I kept getting letters, "I moved out of the district, I needed to reapply". I called twice and asked why, they said to throw the papers away and ignore them, so I did, they rescinded my insurance. Verbal grievance they ignored me. Written grievance I received a call. Yes I should get it back but I didn't. The letters are all poorly written, I can read and understand contracts but these were really bad.

I've had Kaiser insurance for many years and I like that all your services are connected and all your doctors have access to your files. The coverage is great and the ability to get same day appointments is awesome, especially in the pediatric department.

Kaiser Permanente pain clinic is very poor, preferring to be responsive to politics rather than the patients who are paying their premiums. I finally went outside Kaiser, found relief and am fighting for reimbursement. One tip is that if you make a verbal complaint to customer service it goes nowhere. In order to get your complaint addressed. You must make it formal and in writing. I love my primary care doctor and when I have needed surgery, those services have been outstanding. But behavioral health doctors are apathetic and offer no help of value. The pain clinic is the worst. They respond as if from a script and don’t process what patients say or what staff should be observing, just the scripted response. They see addiction in everyone instead of real people with legitimate conditions that explain their severe pain. If you cannot meditate your way out of pain, too bad!

I had been struggling with unexplained health issues/abnormalities for months on end, but paying off college loans and slow business at my workplace had left my budget too tight to try to figure out what was going on. I was finally urged to book a consultation with a specialist to try to figure out the problem, and was given a copay estimate of $50, and nobody at Kaiser bothered to tell me what it would actually cost me.

I have had Kaiser for about 7 years (out of necessity, it's what my previous jobs provided). Kaiser has literally left me with scars and depression. A feeling like my pain doesn't matter, and if I talk to someone about it they won't believe me. The first time my back went out, they kept sending me home with stretches. I finally had to demand an MRI. The MRI showed that I had a disc that had slipped into my sciatic nerve. I then had a discectomy surgery. My surgeon was ok...not the best bedside manner but at least believed my pain. Recently my back has flared up. I saw a different doctor who scolded me for not stretching enough and gave me crap pain meds that don't work. Every time I've gone back I've been questioned. My pain is at a 9 or 10 on bad days. This is also ignoring everything I've gone through with my Endometriosis.

I thought that I had a good plan and did not realize that I has additional charges until just recently when they provided it on my co-pay receipt that there may be additional charges. I was turned over to collections before I had the chance to discuss the misunderstanding. The billing system always shows nothing when I click on it. It is often difficult to push for any treatments and care beyond medications.

I have been with Kaiser for many years. They are the best health provider. I worked for the company for over 10 years. I would recommend Kaiser to anyone who needs a health care provider.

I've been having payment issues with Kaiser for the past several months and I've heard the same complaint from other people. I paid online in January and they said it didn't go through. I paid a second time and both payments went through... we're talking $845/month. Then, even though it was their fault I had to wait 10 days for a refund. Then I paid in February and again, they said my premium payment was declined. However, my bank statement showed it went through and was not declined or refunded. I've called Kaiser at least 10 times - about 8 hours on the phone - faxed them my bank statement and even though this started in early February and it is now mid-March, it still hasn't been resolved. Every CSR doesn't read the notes when I call and asks me the same questions. Some even suggest I pay my premium again. SOOOOOO frustrating.

Last year I reported to KP customer service that my webpage would not allow me to pay my medical bills online via credit card. My pharmacy bills were no problem. But every time I got to the last step of medical bill payment a pop up would appear saying, "Error - We are unable to process your payment at this time - Please try again later." I was told that a case manager would help. She never returned any phone calls. After receiving several from email responses thanking me for reporting this issue and telling me that the problem would be addressed within 5 to 10 business days, NOTHING ever happened. NO CONTACT, NO FIXING, NO FOLLOW UP, NOTHING. NO tech help every contacted me to either get a full description of the problem or make themselves available to fix it.

Wow. After 32 years, they boot me for a late premium payment. Now that I'm on Medicare and not employer sponsored they just throw you out for the slightest reason. Great loyalty Kaiser. Wow! I'm blown away.

We've been Kaiser members for over 25 years -- both Georgia and California. Kaiser in California was a world above Kaiser in Georgia. Every department in Kaiser Georgia is more incompetent than the next. If you get a bill that you don't understand, don't bother calling them to have it explained because they don't know what the bill is for either. You will be disconnected and transferred from department to department, and each person you speak to will give you different information. Why bother having a PCP? I've seen my PCP one time. I've seen 5 different doctors last year. "FIRST AVAILABLE " appointments are booked a minimum of 2 months out. If you go to urgent care, you will sit for hours. On one occasion, I waited there 8 hours for a doctor to read an x-ray.

I'VE HAD IT!!!! Every time I email, call or see someone directly here, NO ONE is on the same page. I just emailed about needing chiropractic services and they responded via email I sent to my primary care doctor that I need to call Kaiser's bogus customer service number to get an answer and speak to a specialist first. I call the customer service number, press the number to speak to a specialist after an annoying robot system is forced upon me, and the rep says "EMAIL YOUR PRIMARY CARE DOCTOR TO FIRST." I JUST DID THAT AND THEY SAID CALL SPECIALTY SERVICES??!! And also, I've been through a hellacious year and a half trying to get a reimbursement for premiums I paid but was covered via Medi-Cal and am now owed $1000. I've called 14 different numbers during 20 phone calls over 18 months and 2 hearings and no one still has an answer for where my money's at!!?? Kaiser!!!!