I do my payroll with Wells Fargo and asked them about insurance and that’s how I got in touch with Robin at Insureon. She currently works more than the normal eight-hour day as she would return emails on weekends and in the evening, even though I didn’t expect her to. I knew very little about business insurance, so this is all new to me and she was very helpful in getting me through the process. I just copied the insurance requirements out of my subcontracting agreement with the prime I work for and mailed it to her. She put together a great package for me and was able to cover everything. Even as the prime continued to ask me for additional documentation, she was typically able, within minutes, to provide that update and send me the certificate that I needed to be in compliance with the prime. So my overall experience was very positive and it doesn’t get much better than that.
I started working as an engineering consultant three months ago and one of the requirements from the contract was for me to acquire a commercial liability insurance. Everything was through e-mail with Insureon so it was quick, very streamlined and perfect. I was able to take advantage of the insurance and it's good. The experience was awesome.
Our current broker no longer used Fireman’s Fund so we figured if we’re going to quote it out anyway, we might as well do a look. We quoted three companies and Insureon did pretty well. Their sales rep answered all my questions and he got back to me real quick. Everything worked well there but it has taken a little while to get the actual policy.
Insureon was able to give me several different quotes from different companies as opposed to some other ones. They were more affordable. I was not happy with my representative at all. In the beginning, questions weren’t being answered until I put a complaint and there would be an answer. I referred my boyfriend to Insureon as well. He runs a construction company and mine’s just house cleaning which is much simpler. He started with his process after me but got done before me. I was left in the blank about how the process was. I requested to call someone else, but then she got stuff done though it’s still in process. I haven’t even received the policy number which I heard they are gonna be mailing. Overall, I'm happy with Insureon but was not happy with my agent.
I got Insureon for my small business and I like it. Their service was very fast and one among the few who provides in Kentucky for the type of business I'm doing. Their representative was excellent and Insureon takes care of customers right away.
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The online process was easy. Working with the individual agent was great; very friendly and helpful. However, I was not able to actually purchase insurance for our new business since my business partner had previously filed for a personal bankruptcy. So, Insureon was great to work with but I have to give a low rating because I could not actually get insurance due to overly restrictive requirements. I did eventually find insurance with another provider.
Got an e-mail from you stating an telephone audit that might change our liability cost? I have already paid according the quote. Started my work. Now I am not sure I am insured without an premium increase? Do I or do I not have the insurance we signed up for? I did spend a lot of time finding/applying and signing up for the liability insurance. Now I need to be sure that I am insured. If not, am I supposed to find another insurance company? Will I be reimbursed my payment in that case? Please advise what is going on with my policy. My job demands me having the insurance and I was happy until I received this email stating that audit.
Super quick. My case was handled by Cackie **, who did a great job of explaining everything about the business aspect of it. So I will recommend everyone who especially is a startup, that they call Insureon. I was given a quote within a couple of hours, so I am very happy about that.
My experience thus far has been one of amazement in how sensitive and how fast (and how thorough) the responses have been to all of my insurance needs! I'm incredibly impressed and well pleased concerning my insurance needs from everyone at insureon. This is especially true of my agent Mr. Kevin **. I feel very confident knowing that all of my company's insurance concerns are and will be well cared for by the folks at insureon.
Not qualify for Coverage. When I was offered the insurance, it was for unemployment protection. No one said it had conditions. Now that I am unemployed, your policy does not to cover me. Why have the insurance!!?
Requested a quote for a Business Insurance policy, and received a quote that same day. The coverage and cost were both very good and with a reputable company. I spoke with an agent the very next day, and the policy was put into effect. This was a very simple process and the agent was very knowledgeable and helpful. Thanks for providing me what I was looking for!
This was my first time to purchase insurance through Insureon and I must say that the experience was extremely smooth. No hitches or glitches. The rate was also phenomenal. Your website is fast and intuitive and the process was clear and immediate.
After the comprehensive Insureon online questionnaire, their staff helped me determine the options to select the right kind of coverage. I had a policy quickly and easily.
Thanks, Will! Glad we were able to earn your business.
Original review: Sept. 28, 2016
I was looking for some insurance online and chose Insureon price-wise. The reps were very helpful when I was setting up my insurance. They walked through everything with me. They asked me what my needs were and I told them, and they put me in the plan that I'm in now. I'm planning on renewing with them next year because I've been so satisfied so far. They've been very helpful and I'll recommend them.
Insureon was the easiest business insurance to get, to give information to and get a response back from. Their rep was very pleasant and appeared very knowledgeable.
The first quote I got was from Insureon and I applied with them. When I had to sign the contract, the rep explained to me what the process was going to be. I'd recommend them.
I was in desperate need of getting insurance for a project. I went online and filled out a generic portal for insurance, and Insureon was one of the three that popped up. The gentleman from Insureon was the first one to call me back and his price was one of the lower ones so I chose them. He was very friendly and helpful. I told him I’m a one-man outfit so I didn’t need the largest policy, and he filled in what type of work I did and I described the low voltage portion of my business and answered his questions. I had a large company ask for my insurance, and a different lady tried to requote the additional insure that I needed. I didn’t get the project since it was too prohibitive, but she was able to at least quote me what I needed.
I'm still awaiting for the bill to be paid from Insureon, but so far I am happy with what I got. The company that I was supposed to give the insurance sent me info about Insureon. My interactions with their representatives were very pleasant. I, however, didn't need to take on that insurance as I didn't need it at all for anything and didn't get any benefits.
My experience with Insureon has been great. They're very responsive and it was very secure working with them. We got what we needed and I’m happy with them.
I’ve used Insureon before with previous insurance policies. The service is pretty simple and quick, and I went back to what worked. It's been a seamless experience and I’ll use Insureon again if I need to. It's easy to use and I like the convenience of having it.
I love working with Insureon. They do everything very well. Their competitive pricing and customer service were great. They were also well-versed on everything including the guidance I received from them. They streamlined everything and are consistent with their work. It's an excellent experience overall.
The Hartford dropped my Commercial General Liability insurance after 2 months, even though I took the Insureon online questionnaire, perfectly truthful.
I own a tattoo studio and majority of insurance companies don't cover tattoo studios for whatever reason. Insureon Insurance was one of the few companies that would actually insure my business. Their representatives were friendly and made sure that everything got taken care of. Whenever I spoke to them, there wasn't really anything left on the table and I wasn't confused about anything after. It was all pretty clear.
When I was moving into my new property, there was a lot of changes that we had to make in terms of the type of coverage that we had to have and the minimums of coverage. Insureon was on it and responsive in communicating with both me and the landlord to make sure that the landlord felt comfortable with the insurance that I have and so I could proceed forward. I can't complain about the service at all. Working with Insureon gave me peace of mind, and if anybody ever had issues finding insurance for their type of business, I will tell them to check Insureon if they have something available.
Joe ** was the agent who has been helping me with both general liability and property insurance. He has been extremely knowledgeable and exceptionally attentive to our company.
My sales rep was very active and helped me in obtaining the best quotes in just few hours. Thank you Insureon for assigning her to my account.
The policy that Insureon carries was written by a good company at a price that I can afford. And everything was online and electronic so it facilitated buying the policy quite easily. The guidance I received from them was also good.
Resolution response: Aug. 10, 2016
The company contacted me and resolved the issue. Very professional.
Original review: Aug. 4, 2016
I got a business owner's insurance with Insureon believing the internet reviews. Terrible mistake. I have liability insurance with them later found that it was almost triple of cost of local insurance company. Not only that they estimated extra $7,000 to cover my 200K assets in my restaurant top of the 3000 + liability which will cost you $10,000+ per year. I tried to cancel the insurance to move other insurance provider. Now they want me to pay 25% of premium. I contact the local insurance agent and said that they never heard about cancellation fee in insurance business and this much cancelling fee may be illegal in Wisconsin. I am submitting a complaint to the State of Wisconsin for business fraud case. This is really bad company. I recommend to use local insurance company who knows better the local condition and law.
Valeria has been extremely attentive. She has followed up with me promptly and done a great job representing your company.
I requested a date to begin my new policy on the same date that my new policy with USLI would begin and it was bound a week or so before the date I requested. Not very impressive. I contacted another wholesaler to take over the quote and the policy somehow got corrected immediately after I was told it would take a few day to fix the Insureon agent's mistake.
I used to have my business insurance with Hartford but it expired. When I was trying to reactivate it, they requested me to go through the partner companies. Insureon provides insurance through Hartford that’s why I went with them. When I called up the rep, she helped me in going through the process and guided me in the insurance. I received my insurance and I know that things are moving on.
Matthew BrodskyInsurance Contributing Editor
Matthew Brodsky is an established expert on insurance, having written hundreds of articles and other pieces of content on the subject, interviewed countless practitioners, and attended dozens of conferences and events. He served as an editor at industry magazine Risk & Insurance for six years.
More about Matthew→
Established in 2011, to meet the unique needs of small businesses, Insureon is now one of America's fastest-growing small business insurance company. Insureon helps small businesses find insurance policies, and their experienced agents work one-on-one with clients to recommend the best insurance policies for their specific needs.
- Free quotes: Small business owners and managers can get fast, free insurance quotes just by answering a few questions online.
- Insurance products: Insureon helps small businesses evaluate a wide range of insurance products, including general, professional and cyber liability policies, as well as business owner's, errors and omissions, property and umbrella policies.
- InsureonU: InsureonU, an abbreviation of Insureon University, provides educational materials to small businesses so that owners and managers can better understand their insurance needs and the products designed to keep them protected.
- Partners: Insureon works with several A-rated insurance providers to make sure its clients can find the best policies that match their unique needs and budgets.
- Industry knowledge: Over 100,000 small businesses have worked with Insureon over the past decade, so the company's agents are familiar with most industries.
- Best for Small businesses, freelancers, technology businesses and new companies.
Insureon Company Profile