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Insureon makes protecting your business easy. Whether you need General Liability, Professional Liability, or Workers’ Comp, our hassle-free process can save you time and money. We curate quotes from the country’s top insurance companies, then connect you with an adviser who knows your industry. They’ll help you choose the policies you need to sign leases, satisfy contract requirements, and meet industry standards. Apply online for coverage!
Insureon Reviews
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- 4,568,019 reviews on ConsumerAffairs are verified.
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Reviewed Sept. 3, 2024
I submitted the online forms for quotes on 8/19/2024 and received an automated email from the assigned agent on the same day. Never heard anything more so I reached out on 8/24/24, and received a response on 8/26/24 that I would get a quote in 24-48 hours. It is now 9/3/2024 and I haven't received a quote. I wish I could've gotten someone to provide a quote, but business doesn't wait, and missing the advertised timelines twice without any further communication is a major turnoff.
Reviewed Aug. 26, 2024
I submitted info to them for a workmans comp policy for my company on 08/20/24 and never heard back. It provided a client ID number for me and said an agent was working on it, and if I needed additional info to get in touch with them. They provide you with a temporary login (email and password). That's how I was able to see that they were allegedly working on it.
Six days passed and no return call or email message, so I called them to get an update. They requested a ton of info again just like I was requesting a new policy all over gain. I informed the male rep that I had already provided the info he was requesting and if he could possibly retrieve the info from the client ID that Insureon had my info under. He never acknowledged the client ID, or asked for it to possibly make for a less aggravating experience.
After providing a ton of info again, he said he would transfer me to the appropriate person and he asked if it was OK to transfer me? I said "sure". He responded in an unusual and official tone, "I'll need a yes or no answer". I responded back "yes". He then told me to stand by, while he transferred me, only to be sent directly back to their main website where I promptly hung up. Their phone system is horrendous, the employee I talked to couldn't spell a basic name like mines and took much too long to answer basic questions. An exercise in futility is my overall reaction.
My biggest complaint with Insureon is one day after I submitted my workmans comp application, the very next morning starting at 8AM, I was flooded with spam phone calls. My email address was also flooded with spam from dozens of businesses that I've never dealt with or heard of. With my mail account being a business email account, I've only received less than a dozen spam email in the span of a few years. After my application to Insureon, I started receiving over a dozen spam emails per day, as well as 10-15 spam phone calls per day. When you fill out the application, there is nothing allowing you to opt out, or anything alerting you that your info would be sold.
I sent an email to the Dept of Insurance (I'm in Calif), and I'm waiting to hear back so I'll know where to file an official complaint against Insureon. They only have reviews on their own site and none from trusted and reliable sources. So unless you dig a bit deeper is the only way to see poor service and questionable business practices. If you've been spammed with a flood of emails and phone calls (as others have noted), please file complaints with the proper agency that has authority. I don't recommend anyone use them for any type of insurance being that they can't even do the very thing that that they claim they are in business for. Once I hear back from the Dept of Insurance, I will update this review.
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Reviewed Aug. 22, 2024
Took over a week to find out they won't insure me. Really a waste of time. Process asks so many questions and takes days every time to ask more questions. Then looked into reviews and saw I'm not alone.
Reviewed June 3, 2024
I had important questions about whether to make a claim with regard to damage to our business that the landlord would not cover. I tried repeatedly to reach customer service via phone (I left messages) and wrote emails too. No response whatsoever. Perhaps the company name should be Infurion because I was infuriated. It seems that small business actually don't matter when you're a big online broker.
Reviewed April 4, 2024
I so wish I would’ve read the reviews before I contacted these people. Fine print states that you owe them $175 for their “fee”. Nothing I couldn’t have done on my own. Complete rip off. Totally not transparent about their fees at all!
Reviewed Oct. 4, 2023
Horrible to work with. Typically company that over-promises and under-delivers. So far -- only one person has made herself available for service on the policy and that person is horrible to work with. Never answers the phone, never submit documents on time, it's always late. Does not complete needed documentation competently. It's chaos to work with these people.
Reviewed April 27, 2023
Insureon is an insurance marketplace. What they want you to think that means is that they'll get you the best quotes. What it really means is that they'll sell your information to dozens of third party insurance companies. Then the spam calls start. They will wake you up. Leave voicemails. Keep following up. There's nothing you can do except change your number and then warn as many people as possible not to do what you just did. I'm on this step right now!
Reviewed April 19, 2023
Jason ** with Insureon started off our very first conversation with not one, but two blatant and obvious lies. First, he messaged me the next day claiming that I had "Caught him after hours" the day before (I contacted him at 3:34 p.m., they close at 5:30 p.m.). Second, he said that I was "required" to purchase a General liability policy along with the Workers Compensation policy that I needed. I hold my G.L. through another company that I have been with for years and am very happy with. G.L. and W.C. are completely separate forms of insurance, and in no state is it required to purchase them together. For a provider to claim that it is required is dishonest AND illegal. Jason should be fired immediately. Honesty is always the best policy, and he is a bold-faced LIAR!!!!
Reviewed Dec. 9, 2022
Jason ** is seriously amazing!! I can honestly say that in all my years of getting any kind of commercial auto or commercial insurance it’s always been a hassle I never looked forward to dealing with!! But Jason was a godsend. Not only did he answer all my questions, he got me all new policies with COIs within hours!! He was always just a text away and always prompt. Where my other insurers would take days to get me COIs! If you’re looking for new insurance I would recommend Jason over and over again!
Reviewed March 4, 2022
Early in the process, it seemed promising....after filling out my company information and being transferred to a partner, the partner couldn't insure me...then transferred back...then to another partner, who couldn't insure me because I have one part time employee in AL and they don't do AL, even tho I told them I only need Florida...they told me WC covers all employees and you can't go state by state and had me pull my payroll for each state...90 minutes and nothing but wasted time. If Insureon can't send you to someone that can insure you, why do they ask questions and get in the middle of something they are only complicating.
Insureon author review by Kathryn Parkman
Established in 2011, to meet the unique needs of small businesses, Insureon is now one of America's fastest-growing small business insurance company. Insureon helps small businesses find insurance policies, and their experienced agents work one-on-one with clients to recommend the best insurance policies for their specific needs.
Free quotes: Small business owners and managers can get fast, free insurance quotes just by answering a few questions online.
Insurance products: Insureon helps small businesses evaluate a wide range of insurance products, including general, professional and cyber liability policies, as well as business owner's, errors and omissions, property and umbrella policies.
InsureonU: InsureonU, an abbreviation of Insureon University, provides educational materials to small businesses so that owners and managers can better understand their insurance needs and the products designed to keep them protected.
Partners: Insureon works with several A-rated insurance providers to make sure its clients can find the best policies that match their unique needs and budgets.
Industry knowledge: Over 100,000 small businesses have worked with Insureon over the past decade, so the company's agents are familiar with most industries.
Kathryn writes about topics important to both homeowners and renters, including security systems, pest control, solar panels, warranties and more. Her goal is to demystify complex purchases and empower readers to make informed decisions. Before ConsumerAffairs, she earned an English degree from Northeastern State University and worked in community journalism and digital marketing for several years.
Insureon Company Information
- Company Name:
- Insureon
- Company Type:
- Private
- Year Founded:
- 2011
- Address:
- 203 N. La Salle St., 20th Floor
- City:
- Chicago
- State/Province:
- IL
- Postal Code:
- 60601
- Country:
- United States
- Website:
- www.insureon.com
