Insureon Reviews

I was trying to get a quote for my new business, and in my industry insurance is critical for closing contracts with other businesses. My broker was incapable of listening to my requirements both on the phone or reading emails. It took him a month of back and forth, multiple mistakes to finally draft a contract that had my requirements which should have been turned around within a week. I escalated to his management and asked to switch brokers because I'm a small business and cannot afford the churn or latency since 100% of my contracts require endorsements, COIs, etc. customized as part of the funnel to closing contracts. His management was defensive, condescending, and ultimately because of how I was treated as a customer, I didn't want to work with these brokers or their management chain. I couldn't trust that they would be able to do their job and not impact my sales funnel.

They do basically nothing. They just get your information, find an insurance company that you can find by just doing Google search, and that's it. You have to deal with the third party insurance company and make all the payments.

I take it that Insureon is trying to jettison small businesses. Our company has been bearing with their poor business practices for years, but this year it hit rock bottom. We received a nonrenewal letter and need guidance and assistance, yet not getting any responses at all! The agents change almost yearly, become younger and more inexperienced. The customer service is non-existent. Disrespect and arrogance is beyond description. Do not go with them if you a really small business!

Terrible waste of time - after half an hour of questions, only to get put on hold for a “partner” - an insurance company you want nothing to do with, or won't offer you coverage. Stay away - call big insurance directly.

This company is a joke. Almost 7k a year for a $0 payroll policy. What a joke. Scammer! I checked a few companies and they are all the same. California makes it even worse by requiring contractors to cart workers comp even without employees. I love throwing money down the drain. Only help the pockets of these thieves.

I submitted the online forms for quotes on 8/19/2024 and received an automated email from the assigned agent on the same day. Never heard anything more so I reached out on 8/24/24, and received a response on 8/26/24 that I would get a quote in 24-48 hours. It is now 9/3/2024 and I haven't received a quote. I wish I could've gotten someone to provide a quote, but business doesn't wait, and missing the advertised timelines twice without any further communication is a major turnoff.

I submitted info to them for a workmans comp policy for my company on 08/20/24 and never heard back. It provided a client ID number for me and said an agent was working on it, and if I needed additional info to get in touch with them. They provide you with a temporary login (email and password). That's how I was able to see that they were allegedly working on it.

Took over a week to find out they won't insure me. Really a waste of time. Process asks so many questions and takes days every time to ask more questions. Then looked into reviews and saw I'm not alone.

I had important questions about whether to make a claim with regard to damage to our business that the landlord would not cover. I tried repeatedly to reach customer service via phone (I left messages) and wrote emails too. No response whatsoever. Perhaps the company name should be Infurion because I was infuriated. It seems that small business actually don't matter when you're a big online broker.

I so wish I would’ve read the reviews before I contacted these people. Fine print states that you owe them $175 for their “fee”. Nothing I couldn’t have done on my own. Complete rip off. Totally not transparent about their fees at all!

Horrible to work with. Typically company that over-promises and under-delivers. So far -- only one person has made herself available for service on the policy and that person is horrible to work with. Never answers the phone, never submit documents on time, it's always late. Does not complete needed documentation competently. It's chaos to work with these people.

Insureon is an insurance marketplace. What they want you to think that means is that they'll get you the best quotes. What it really means is that they'll sell your information to dozens of third party insurance companies. Then the spam calls start. They will wake you up. Leave voicemails. Keep following up. There's nothing you can do except change your number and then warn as many people as possible not to do what you just did. I'm on this step right now!

Jason ** with Insureon started off our very first conversation with not one, but two blatant and obvious lies. First, he messaged me the next day claiming that I had "Caught him after hours" the day before (I contacted him at 3:34 p.m., they close at 5:30 p.m.). Second, he said that I was "required" to purchase a General liability policy along with the Workers Compensation policy that I needed. I hold my G.L. through another company that I have been with for years and am very happy with. G.L. and W.C. are completely separate forms of insurance, and in no state is it required to purchase them together. For a provider to claim that it is required is dishonest AND illegal. Jason should be fired immediately. Honesty is always the best policy, and he is a bold-faced LIAR!!!!

Jason ** is seriously amazing!! I can honestly say that in all my years of getting any kind of commercial auto or commercial insurance it’s always been a hassle I never looked forward to dealing with!! But Jason was a godsend. Not only did he answer all my questions, he got me all new policies with COIs within hours!! He was always just a text away and always prompt. Where my other insurers would take days to get me COIs! If you’re looking for new insurance I would recommend Jason over and over again!

Early in the process, it seemed promising....after filling out my company information and being transferred to a partner, the partner couldn't insure me...then transferred back...then to another partner, who couldn't insure me because I have one part time employee in AL and they don't do AL, even tho I told them I only need Florida...they told me WC covers all employees and you can't go state by state and had me pull my payroll for each state...90 minutes and nothing but wasted time. If Insureon can't send you to someone that can insure you, why do they ask questions and get in the middle of something they are only complicating.

Please update your internal database regarding my automatic renewals with Hiscox insurance for GLI. Brandon sent me an email that my PLI policy expired on 04 Aug 2021, which is not correct in two ways. First, Insureon does not have my PLI (E&O) policy. Second, my policy did not expire per Hiscox. Please update your internal databases so I do not get these annoying emails each year. Every time a new person takes over, I seem to get the same incorrect emails from Insureon. Thank you for your input and assistance in this matter. I would appreciate an email response to confirm when this have been permanently corrected internally at Insureon.

When I saw the Insureon site which says "Answer a few questions. Compare personalized quotes." I immediately thought, "ok cool this is like Progressive but for business insurance". Boy was I wrong. Instead I spent 10 minutes filling out a fairly extensive list of questions about my business only to be called the next day by a representative that proceeded to tediously confirm all contact information I had given and then transfer me to a partner company. Not a great start, doing this over a call vs having a website that just shows you the options is certainly not what I would prefer, but hey they picked a great partner based on all the info I entered right?

One of my friends started his own firm a couple of years back. He used Insureon and he recommended me to use them as well. They were pretty good. They were pretty responsive and timely. They were always helpful. But the website itself could be improved. In my case, whenever I log in, it shows three different applications. There’s three buttons for the same firm name. When I click one of the firm names, it takes me to finish an application. If I click another one, it takes me to a different page. If I click the third one, that’s when it shows all the proof of insurance documents.

Insureon is affordable and it's really good dealing with their customer service. They communicate really well and they send email notifications of everything.

Insureon looked like a good deal and it looked pretty easy. I can have the money go out every month and not worry about paying it. Their reps are right on point and they know exactly what they’re talking about. They tried to tell me everything. Then if somebody didn’t know what they were looking for, they would find out by asking. They’ve all been good. I got Insureon for peace of mind. I know that I'm covered and that everything is fine.

Insureon was the only company that would do insurance for the type of business I have. I interacted with one of their reps and it was good. The guidance given to me was helpful appropriate for the questions I asked. They did a good job of getting the type of insurance I asked for and they were quick on responses. It has been a good experience with them.

I was looking for general liability insurance and I happened to find Insureon on the internet. A month after I took out the policy, I canceled the policy. The policy was 800 and some dollars and they had a non-refundable like 200 something upfront, and it was fine. But as soon as I've got another quote, I realized that their price is about $600 higher than the other guys. I went to Chubb and that's where my account is now.

It went well with Insureon. I had the insurance I wanted and the price was fair for what I got.

We were looking for professional liability and when we Googled, Insureon was the first that came up. We accessed our business insurance provider, Hiscox, through them, and we were very happy with our experience. We're insurance agents and working with Insureon was quite easy and quick.

Insureon is the quickest and simplest one to get a business insurance from. Everything’s been positive in my interactions with them. I’m satisfied.

Insureon was recommended to me by an agency I was working with. I actually checked for a quote with Allstate also, and Insureon crushed their rates. It was so much cheaper. All my interactions with them has been online and their website was easy to work with in terms of getting a certificate of insurance. I've had them for about 8 months already.

We looked at whatever that was available online, and Insureon seemed to be able to provide us the kind of insurance that we needed. We got our insurance and we’re fine. It’s been as expected. The representative was very helpful and quick to respond. She also got whatever that we needed done quickly.

I’m a contractor and I needed the cheapest, affordable insurance. I was looking for the best that offered the most for what I’m paying and I got Insureon. Their representatives were great and everyone was helpful until they stopped covering me when the payment wasn’t going through. I couldn’t get a hold of anybody and since I had no one to fix the problems I had, I didn’t have coverage for more than a couple of months. So, it’s not great service. To get my money and to get a deal, at first, that was great. But then afterwards, customer service is completely lacking.

Insureon has the best rate for my business insurance. I spoke with somebody on the phone and everything was fine. I've been paying the bill and I haven't had any issues.

Insureon was a very horrible company and I won't do business with them anymore. Their customer service was really bad. I had to contact them to help me with some other insurance and tried at least 10 times to get in touch with them, but no one responded.

I looked at some other stuff and Insureon met my needs. Everything was great. Everybody was very helpful, I got it done and I'm happy.

Insureon had a nice website and its user-friendliness was real good. Everybody I talked to was real nice. I knew what I wanted and they may have wanted to do adjustments, but they were helpful. Everything has been smooth. Now I have insurance that covers my business the way that it should.

The rep from Insureon looked out for me, and they hooked me up. I get a lot of tree jobs now ‘cause they say it’s a good tree service.

Sometimes I've had to take the vendors' policy and I call Holly up. I ask and she says that they don't do vendors' policy and tells me the people I need to talk to, guiding me in the right direction. Insureon may not do exactly everything and anything, but they have answers for me and they're very honest and upfront. They are very productive and to my budget.

Insureon came at the right time I needed insurance. I had left another provider who was very unresponsive and really started jacking up my rates for my consulting business. I have to have insurance for my business and Insureon has kept me from being turned away from work.

I went to Insureon to get the Hartford insurance for my business. Apparently, they get different quotes from different places. So far, everything has been fine. My monthly payment is a bit better than what I was paying.

I opened a new business and got insurance for it through Insureon. The reps have been great and getting a hold of them has been easy. They do a good job and I recommend them.

Interacting with Insureon's reps was great. The guy who helped me out when I was needing insurance for a new office that I opened was pretty professional. I got good service and I'd recommend them.

Insureon's reps have been very professional. Any questions that we had, the representative was able to answer or at least take care of. We went with them and got good guidance for workers' comp insurance and business owner insurance. The reps were very informative and got us the coverage we needed.

I found Insureon on the internet and their website was very user-friendly. I spoke to their rep and the service I was provided with was good. They were really easy to get a hold of. I'd definitely recommend them to a friend.