State Farm Business Insurance Reviews

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About State Farm Business Insurance

State Farm Business Insurance offers a range of commercial insurance products. Founded in 1922, the company's portfolio includes general liability, property and commercial auto insurance. State Farm provides coverage options tailored to the needs of small and medium-sized businesses across various industries.

Pros
  • Wide variety of insurance options
  • Efficient claims processing
Cons
  • Poor communication from agents
  • Unexpected premium increases

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State Farm Business Insurance Reviews

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    Page 1 Reviews 0 - 10
    Customer ServiceRefunds & Payouts

    Reviewed Jan. 2, 2026

    I own a towing service that I tow accidents for highway patrol. Back on September 16 2025 we were called out for a accident involving a motorcycle that State Farm insurer was at fault. State farm paid out injuries and property damage but will not come pay tow and storage. Collect their salvage claim number **. Tactics they use to write up settlements is just to stiff the ones cleaning up their mess.

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    CoverageTechPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffRates

    Reviewed Oct. 3, 2025

    My recent experience with State Farm Claims exposes exactly why so many customers are fed up. My body shop repeatedly submitted documentation for additional approval, yet State Farm dragged its feet, waited until the end of the repair process, and refused to send out an estimator when serious damage was discovered under the paint.

    The adjuster, Mr. **, was completely intransigent. He ignored the realities of the repair, refused to pay for alignment, and flatly denied a modest $250 charge necessary to get the job done right. Instead, State Farm expected me to pay out-of-pocket. That’s not indemnification—that’s bad faith insurance practice. This isn’t just my story. Reviews show State Farm Claims holding an F rating, and now I understand why. They refuse to pay fair wages to technicians, deny reasonable repair costs, and shift the burden to policyholders who already pay high premiums. The deeper truth is this: State Farm does not make indemnity central. Their goal is to save money for the guys at the top—like their fat president, Jon Farney—who only seems interested in getting fatter in his pocketbook while customers get cheated.

    It’s important to note: I am not criticizing my local agency. This complaint is aimed squarely at the State Farm Claims Department, which seems more concerned with cutting corners than honoring contracts. And here’s the bigger picture. The CEO of State Farm, Jon Farney, has donated thousands to the company’s political PAC. While there’s no evidence tying him directly to MAGA politics, customers deserve to know where leadership’s priorities really are—because from the outside, it looks like profit and politics come before people. State Farm Claims has shown me, and many others, that they are not living up to their promises. Customers deserve accountability, not excuses.

    #StateFarm #BadFaith #InsuranceFraud #CustomerAbuse #AccountabilityNow #StateFarmClaims #InsuranceScam #PolicyholderRights #CorporateGreed #FightBadFaith #InsuranceAbuse #ConsumersDeserveBetter

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      CoveragePunctuality & SpeedStaffBillingRates

      Reviewed June 23, 2025

      1. Having established a personal relationship, I was unhappy when we had a claim to be told that some things were "excluded." Specifically, we had business interruption/loss of income coverage. However, when we had a claim that impacted our business for months, we were told that the reason for the claim, "backup of sewer/drain" was excluded from the business interruption coverage. I had not seen that in my Declarations and my agent did not disclose that information.

      2. Reducing risk resulted in loss of coverage. After our claim, we resolved to move the business. We had planned to stay with the same insurance. We moved from a location with no security and a water issue, to a location in a large, professional building with key card access on a hill. The underwriter insisted we provide several certificates (fire, alarm, etc) on the building where we are leasing a small space. Those certificates were never an issue for coverage before the claim at the previous location. We worked with the "landlord" to obtain what we could, but... I found out our policy was cancelled because the automatic payment did not process this month. That is really unprofessional.

      Finally, I will say that the claim processing was otherwise simple, professional and quick. Though, of course, they raised our rate prior to cancelling our policy.

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      Sales & MarketingRefunds & Payouts

      Reviewed Jan. 30, 2025

      This has to be top 10 worst companies. Have paid for years and never made a claim. Finally I hit something and it takes out my engine and they deny my claim and indirectly said I’m trying to scam them. Absolutely do not recommend State Farm to anyone. If

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      Customer ServicePriceRefunds & PayoutsStaffBilling

      Reviewed Oct. 6, 2024

      I had been a patron of State Farm for over twenty years. Between the unprofessionalism and the poor customer service, I have chose to trade StateFarm in for a policy with the Hartford. The most recent issue with State Farm was also the last. Two months after I paid my premium I was billed an additional hundred and fifty dollars, due to my request that my name be spelled correctly. The Dearborn office which I had been using, had neither the inclination nor the capacity to do so. Passed the buck to corporate who couldn't be bothered. After giving my zip code they switched me back to the Dearborn office. Decided I'd rather pay a little more in exchange for no more regular annoyances. Signed, Done&Gone

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      Customer ServiceCoverageSales & MarketingPunctuality & SpeedRefunds & PayoutsStaffRatesHonesty & Transparency

      Reviewed Oct. 10, 2023

      PUBLIC KNOWLEDGE and nothing I say in this video will be any different at any court proceeding going thus forward. I have been silent long enough and I want the public to know how I was mistreated, misused and definitely ousted from a "**community" and instead of me being treated as the victim, I was investigated, checked and ultimately DENIED business company insurance to cover the damages of what appeared to be an old fashioned "hate crime." Property was stolen, sodomized, water left running. The old fashion racial slur "**" was spray painted on the wall and the place was trashed. The property owner then changed the locks of the building, illegally locked me out of the building for over a year with possession of every remaining piece of inventory that we owned and used that as leverage to get me to release the title.

      We forced her to go through court to obtain such, however she returned nothing but garbage, junk unreliable to distribute to the public. Finally robbing us a final time of our remaining store furniture, security cameras and destroying all of our signage, remaining property all without any legal permission to do so. This entire town knows each other btw.... State Farm denied the claim stating that I had something to do with the claim and I have never been in trouble a day in my life! They had no proof. Treated me as a criminal, didn't do their job fully investigating the suspects I provided, Didn't take into an account the police were late, Denied my claim for no reason, shared my personal claim information with my former land owner (She somehow knew my claim, number and denial information before I did). COMPLETELY dropped the ball!

      STATE FARM YOU NEED TO DO WHAT IS RIGHT! I have now lost vehicles in repossession, threats of my home, complete financial distress because you refuse to pay out a claim and I now have lost my entire business behind it! NOT ALONE MY ENTIRE PROFESSIONAL name, career and college have been destroyed! YOU STOLE MY ENTIRE LIFE! THIS RACIAL DISCRIMINATION has to be handled! Their so-called lawyer even spoke about how "LOUD" my clothes were when I showed up for a 6 hour questioning! I showed up professional, unarmed and answered ALL of their ridiculous questions! Their story was that my clothes were "loud" and I supposedly showed up at a court proceeding with my firearm! COMPLETE LIE! They spreaded around the town between my former agent, the special agent or customer service that I had a former past of "doing this before" and completely RUINED my professional name forever!

      PAY UP STATE FARM PERIOD!!! We have lost our entire business on the account of YOU! I am now in danger of possibly having to fight foreclosure! You have made plenty of excuses! "Like a good Neighbor" YEAH RIGHT! You profiled a neighbor as a criminal and ruined his entire career while at it! Never would I have ever thought to be treated this way especially as a minister! To add insult to INJURY YOU CANCEL ALL OF MY LIFE INSURANCE TO TOP IT OFF? What a COMPLETE SCAM THAT YOU ARE! BE A GOOD NEIGHBOR AND OWN UP TO YOUR COMPLETE discrimination and disregard of the law! Now i'm aloud to speak!!!! The complete community ousted me at one time based on what YOU told the public! You had no right to deny my company and this will be in court next month!

      I cannot wait for a jury at this point because it seemingly doesn't bother you as to what I have had to lose throughout these two years! MY ENTIRE LIFE has changed! NO COMPLETE INVESTIGATION on the suspects I provided! Myself and my sister were both FINGERPRINTED and questioned separately as if we were being questioned for a crime. BOTH OF US LIVED TWENTY MILES AWAY from the store the incident happened at. None of this was considered or made of any concern and instead of State Farm covering me as an insurance company, they treated me and my sister as criminals, shared my personal information with the public and finally DENIED MY LEGITIMATE BUSINESS CLAIM for no legal reason to do so!

      The former car dealership I worked for for YEARS turned into being a SCAM as well because they all somehow turned their backs on me at once as well! Years of me allowing the jokes didn't help me one bit! Remember "The black boy" NOT GETTING AWAY WITH THIS! According to the DOCKET we are due to start TRIAL 11,27,2023 and trust me I will NOT MISS A BEAT! I am asking for all interviews with local news at this time that are interested in speaking. My rights were SERIOUSLY violated and they have had time to make this right! As my financial life continues to be in complete ruins, State Farm would rather us ask for the jury to make a decision. It certainly did not have to come to this but how is this fair?

      Complaint attached image.20231010035051661714.pdf. Donate: $donateknsmin. **. SUBSCRIBE@moneyprosperity 2 YEARS OF SILENCE! #statefarm #statefarmbusiness #statefarminsurance #statefarmcompany #racist #racialdiscrizminization #discrimination #racialdiscrimination #racialprofiling #racialprofile #news #worldnews #cnnnews #michaeltipsord#tylerperry #oprahwinfrey #mix957 #revalsharpton #blacklivesmatter #publicrelations #lucascounty #viral #viralvideo #lucascountyviral #viralnews #shareviral #makegoviral #bencrump #cochranoffices #joebiden #democrats #biden #kamalaharris #jessiejackson #whoopiegolberg #lebronjames #billcosby #jenniferhudsonshow #cornerstonechurch #mcneillchevrolet #mcneills #jonlariche #larichefindlay#cityofswanton

      image.20231010035051661714.pdf. Read full complaint: **.

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      CoveragePunctuality & SpeedHonesty & Transparency

      Reviewed Jan. 18, 2023

      I have been a long time customer. After the roof blew off my commercial building full of antiques, the State Farm adjustor never came and inspected it and waited 40 days to give me an estimate and a check. In the meantime we got a snow storm and lots of water damage. State Farm denied they were responsible for some of the damage, hired a bogus "independent" engineer and lied to the state insurance commissioner. 13 months later I can't fix my building or open. I would never recommend State Farm again. You just as well go with any old online company because State Farm won't treat you right.

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      Contract & TermsCoverageStaff

      Reviewed July 12, 2022

      I have been with State Farm for many years and have been in business on my own for over 25. In my experience, whenever an insurance company uses Lowry and Associates to do their audits, I owe money. When State Farm did not use Lowry and Associates I broke even or owed a little. This last audit performed by Lowry and Associates showed I owed over $1,500. I paid overtime during Covid to keep my employees and by law, it was not suppose to be considered a part of the audited payroll under special circumstances.

      State Farm broke the law and gives commissions to companies that make sure your premiums go higher for workers' compensation. State Farm is a giant red flag for small businesses; especially restaurants. They completely take advantage and railroad small business owners. What can you do, argue with a salesman...? I would contest it, but I have a business to run AND I need to look for new business insurance. I suggest everyone else do the same.

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      Customer ServicePunctuality & Speed

      Reviewed Nov. 6, 2019

      I’d purchased a policy from ** Levi over in N. Canton last year. I have multiple commercial business and rental properties. I paid for the full amount of the policy for the year for both my business and rental properties. I experienced a break in at one of my business and around $5000 of items were stolen, window was busted etc. Filed a claim with State Farm and was treated as if I’d broken the law. Sent receipts, police report and other info, once they got that they needed more paperwork and different receipts? Assigned my claim to an investigator that was very rude and pushy. He also needed me to send the same paperwork and receipts I’d already sent twice (as if my adjuster couldn’t send it to him). It was a nightmare.

      Had flood damage in another business, water leaked from an apt upstairs from a broken water line. Same routine. After doing some research (better late than never) I found that this is State Farm’s m.o. Please do your due diligence before wasting your money on a policy from this company. They do any and everything not to pay. I got off easy being only out of a few thousand dollars, I feel sorry for people that it took 30 years to make a claim only to find out the caliber of company this is. Buyer beware.

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      Reviewed Sept. 16, 2019

      My family had a medium sized Auto repair business for over 40 years, with State Farm as our insurance. In 1983, we had a fire, the lowest quotation for the damages was 260,000 dollars. 5 months later a State Farm adjuster showed up with a check for 24,000 dollars. My dad said WTF!!! He said sue us!!! I know 2 businesses right now that are going thru the same thing right now. Do not trust State Farm!! Pure Scum!!!

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      State Farm Business Insurance author review by Kathryn Parkman

      State Farm is a trusted name in business insurance, and it works with small businesses to provide a variety of financial products and resources nationwide. State Farm has been in business since 1922, and it now has over 65,000 employees around the U.S.

      • Reputable: State Farm has a great reputation for providing business solutions and assistance with over 82 million policies and accounts throughout the United States.

      • Variety: State Farm offers a variety of financial products for small businesses, including property and liability insurance, commercial vehicle, workers compensation and more.

      • Business Life Cycle: It has a practical Business Life Cycle plan that helps account for the ways small businesses change and grow through the years, and it adapts insurance programs to that plan.

      • Business analysis: Agents work with small businesses to analyze their exact needs, and they can tailor plans to their unique industries.

      • Office locations: State Farm has locations across the United States, and it is easy to find a nearby office to speak with an agent in person.

      by Kathryn Parkman Senior Solar Editor

      Kathryn writes about topics important to both homeowners and renters, including security systems, pest control, solar panels, warranties and more. Her goal is to demystify complex purchases and empower readers to make informed decisions. Before ConsumerAffairs, she earned an English degree from Northeastern State University and worked in community journalism and digital marketing for several years.

      State Farm Business Insurance Company Information

      Company Name:
      State Farm Business Insurance
      Year Founded:
      1922
      Address:
      One State Farm Plaza
      City:
      Bloomington
      State/Province:
      IL
      Postal Code:
      61710
      Country:
      United States
      Website:
      www.statefarm.com