State Farm Business Insurance Reviews

I own a towing service that I tow accidents for highway patrol. Back on September 16 2025 we were called out for a accident involving a motorcycle that State Farm insurer was at fault. State farm paid out injuries and property damage but will not come pay tow and storage. Collect their salvage claim number **. Tactics they use to write up settlements is just to stiff the ones cleaning up their mess.

My recent experience with State Farm Claims exposes exactly why so many customers are fed up. My body shop repeatedly submitted documentation for additional approval, yet State Farm dragged its feet, waited until the end of the repair process, and refused to send out an estimator when serious damage was discovered under the paint.

1. Having established a personal relationship, I was unhappy when we had a claim to be told that some things were "excluded." Specifically, we had business interruption/loss of income coverage. However, when we had a claim that impacted our business for months, we were told that the reason for the claim, "backup of sewer/drain" was excluded from the business interruption coverage. I had not seen that in my Declarations and my agent did not disclose that information.

This has to be top 10 worst companies. Have paid for years and never made a claim. Finally I hit something and it takes out my engine and they deny my claim and indirectly said I’m trying to scam them. Absolutely do not recommend State Farm to anyone. If

I had been a patron of State Farm for over twenty years. Between the unprofessionalism and the poor customer service, I have chose to trade StateFarm in for a policy with the Hartford. The most recent issue with State Farm was also the last. Two months after I paid my premium I was billed an additional hundred and fifty dollars, due to my request that my name be spelled correctly. The Dearborn office which I had been using, had neither the inclination nor the capacity to do so. Passed the buck to corporate who couldn't be bothered. After giving my zip code they switched me back to the Dearborn office. Decided I'd rather pay a little more in exchange for no more regular annoyances. Signed, Done&Gone

PUBLIC KNOWLEDGE and nothing I say in this video will be any different at any court proceeding going thus forward. I have been silent long enough and I want the public to know how I was mistreated, misused and definitely ousted from a "**community" and instead of me being treated as the victim, I was investigated, checked and ultimately DENIED business company insurance to cover the damages of what appeared to be an old fashioned "hate crime." Property was stolen, sodomized, water left running. The old fashion racial slur "**" was spray painted on the wall and the place was trashed. The property owner then changed the locks of the building, illegally locked me out of the building for over a year with possession of every remaining piece of inventory that we owned and used that as leverage to get me to release the title.

I have been a long time customer. After the roof blew off my commercial building full of antiques, the State Farm adjustor never came and inspected it and waited 40 days to give me an estimate and a check. In the meantime we got a snow storm and lots of water damage. State Farm denied they were responsible for some of the damage, hired a bogus "independent" engineer and lied to the state insurance commissioner. 13 months later I can't fix my building or open. I would never recommend State Farm again. You just as well go with any old online company because State Farm won't treat you right.

I have been with State Farm for many years and have been in business on my own for over 25. In my experience, whenever an insurance company uses Lowry and Associates to do their audits, I owe money. When State Farm did not use Lowry and Associates I broke even or owed a little. This last audit performed by Lowry and Associates showed I owed over $1,500. I paid overtime during Covid to keep my employees and by law, it was not suppose to be considered a part of the audited payroll under special circumstances.

I’d purchased a policy from ** Levi over in N. Canton last year. I have multiple commercial business and rental properties. I paid for the full amount of the policy for the year for both my business and rental properties. I experienced a break in at one of my business and around $5000 of items were stolen, window was busted etc. Filed a claim with State Farm and was treated as if I’d broken the law. Sent receipts, police report and other info, once they got that they needed more paperwork and different receipts? Assigned my claim to an investigator that was very rude and pushy. He also needed me to send the same paperwork and receipts I’d already sent twice (as if my adjuster couldn’t send it to him). It was a nightmare.

My family had a medium sized Auto repair business for over 40 years, with State Farm as our insurance. In 1983, we had a fire, the lowest quotation for the damages was 260,000 dollars. 5 months later a State Farm adjuster showed up with a check for 24,000 dollars. My dad said WTF!!! He said sue us!!! I know 2 businesses right now that are going thru the same thing right now. Do not trust State Farm!! Pure Scum!!!

Last month, December 2018, I had a breaking in and 3 animals braked in causing a damage of around $2300 and stole $5,300 worth of electronics (cell phones, headphones, and one of my cash register.) Although I had a security system in place and the police officer wrote the report based on objective evidence, State Farm Claim Department refused to fulfill its obligation for this legit claim. They only sent me a check of $388.93, claiming that I failed to also install an alarm system. Imagine how much we are paying those criminals, those insurance mafioso in high premium... and how they always get away with murders because they are sustained by our corrupt government officials. What a shame!

I have a small business with 50 independent contractors and 7 employees. I gave the State Farm agent all my information correctly including a contract stating my independent contractors were responsible for their own insurance wages and jobs tasks that all my employees would be doing and State Farm gave me a fair price for my Workers Compensation Policy. After 2 months State Farm decided that my business wasn't one they wanted to insure, they told me that they weren't going to insure my business anymore. State Farm also sent me 2 time consuming audits that I completed and they said I owed $7,500.00 for their 2 months of insurance after I already paid $700 per month. After they sent me cancellation notices of course I had to find another insurance company, which I did for less money per month and I have been through 2 audits and no problems.

I had business General Liability Insurance with this State Farm. We choose them because they gave us the lowest quote. Annually they did a payroll audit. After the audit they increased our premium 3 times its original premium quote. They automatically pulled the increased amount from our account. We contested the amount and we never given the detail on why they increased it or any details on the audit. We contacted the agent and then they did something on their end and the premium was decreased for the next year. Then once again we had an annual audit and it was increased by 3 times the original premium amount again. We challenge the amount with the agent and audit and still were not given details. They just stated that it was because the payroll was higher.

Had a policy with for my business for a year. Decided not to renew it because it was a bit overpriced. Spoke to several people, in fact they called me constantly, and told all that I wouldn't be renewing. I was still charged for a month and it went into collections. Not a big deal. Wasn't much money, but it was the first, and last, time I will do business with State Farm.

I held a compliance bond through State Farm for more than 10 years. I needed a financial bond, which was required for me to get a state license for my small construction business, and was turned down, out of hand, for not meeting their financial requirements (barely). Be aware that your loyalty to State Farm means ABSOLUTELY NOTHING to them. I will no longer do business through State Farm and will find a more customer oriented insurance company.

Lack of COMMUNICATION & unprofessionalism. After over 10 years with a local agent whom had our personal home insurance, all personal vehicles, our New Building Insurance, Workman's Comp., and all of our vehicles for our business, it was assumed by our agent that we would know our increases, know when an audit was happening, know that the business owners were not exempt on our Workman's Comp. policy, and know that the most unprofessional emails would be sent when cancelling a policy due to his unprofessionalism and arrogance that he portrayed. We have immediately found another very professional and courteous agent to take care of all of our policies, over 10 of them. I have never nor will ever deal with State Farm Ins. again.

The insurance company people are always so respectful and helpful if I have any questions. Every time I have a question the insurance company people answer it without a problem. I have never had a bad experience yet with the customer service. The variety isn't the greatest but it has everything you need. I am pretty satisfied with the variety. It might not the greatest but it still is enough to satisfied me. The price is between the high side and the low side but it's not too much. I wish it was a little lower. Sometimes I have a hard times paying it. The claim process is very simple to do. Everyone is understanding when I have to do a claim. I have never had a problem with my claiming process.

The customer service is great with this company. They made it easy for me to pick out a policy that fit my needs and my budget. They are extremely helpful whenever I call with a concern. This insurance company offered a wide variety of services that I use such as car, home, and business insurance. They also offer renter's and motorcycle insurance if that's what's needed. The prices are some of the best offered in my area. I have shopped around and other companies are way too expensive. I get great coverage at an affordable price. The claims process is easy to understand. They even have an app if you need help. Or you can call anytime if you have a problem.

The staff are very friendly and professional. They gave me an insurance package that fit my business needs that was tailored just for my fit. Car, home, life insurance are all services offered by State Farm. Also bonds and liability insurance for my company. They also have fire and flood too. The cost of business insurance isn't cheap. But I have coverage for a million dollars so it's worth it to spend the extra money to make sure I am covered for any job I do. I really can not comment regarding the claims process because I have never had to file a claim yet. But everything else they do is great so I am positive I would be happy.

Customer service from my local agent was quick in understanding my problem. They checked into any problems that we were having in a short period of time, and got any claims settled quickly. This is quality service from a great company. State Farm provided any type of business insurance that our company needed. The local agent worked with us to determine what insurance and level of coverage we needed. He realized that price as well as coverage were important. This was great for our company. We found that State Farm's business insurance prices were competing with other companies.Our agent worked with us to keep this cost as low as our needs permitted. We found it easy to file claims. The local agent and the company got the claims processed and paid on a timely basis. They realize how important claim payment is to a small company.

I went into a State Farm one morning after work looking for insurance and the receptionist was exceedingly helpful and the agent herself was the picture of professionalism. I had an entirely positive experience and would recommend to everyone. They offered a wide variety of business plans. Several of the services included discounts for bundled insurance. You can also purchase home and life insurance and receive discounts on all of them. The price was not exactly the lowest I have ever encountered. However, they were extremely reasonable and the agent was more than willing to negotiate and discuss the availability of discounted purchases. Should an incident occur, the claims process was explained and was exceedingly easy to follow. The agents are available online, telephone, and email at any time.

They don't send me to a automated line but instead they handle it with a real person. They work with you on the rates and get it to a reasonable rate. From auto, life, homeowners, business insurance, State Farm can meet all your needs in one place. You can sit down with them and they show you the best options. They offer a competitive price and show you how you can save money. You can get your price lower when they research for you to find the best price. You call the claims department or you can use their website to report a claim. Within a few hours, someone will contact you by phone and then you can see your claim online. Within 3-4 days they have worked the claim.

They were outstanding. With every question I had. They were there to help. Very kind and helpful personnel. The monthly payment was very low within my budget which was nice and very so often they would drop by to see how I was doing and if they could help to which I was very thankful. The variety was awesome. They covered everything and everyone in there like fire, slip and falls, theft, damages to the structure, windows, doors and parking lot. They were just awesome. The price was worth it - every penny. It fell right into my budget and gave me peace of mind. Made it easy to sleep at night. No worries they would handle it all for me. My agent was always around asking if I needed help on my coverage. The claims service was great and didn't take long to process. Sometimes that same day it would be fixed. I think one time it took a week but it was outside so it didn't matter much to me. I meant no hassles.

Never seemed to have the answer to the problem I was looking for or my policy didn't cover what I needed at the time of when I needed it to. They really didn't have much of a variety. Pretty basic layout and not much to vary from in order to tailor to what you need specifically. Way too expensive for something you don't necessarily have to have. You'd think for something that is supposed to give you peace of mind that you wouldn't have to worry much about it. Like I said before it seemed like everything I needed I didn't have so the claims process was very difficult at times and would have to find ways to figure out a solution.

My dad was my agent - there were no problems, he watch everything. I had no problem in beauty shop. The premium was not bad. In business you need to have a business insurance in case someone sues you. I never had this problem, always careful who I would color, perm, or relax hair.

They're very helpful in general. I've been with them for quite a while now and there isn't a problem they can't resolve. They're very kind on explaining anything you need help with. I feel like they don't have a "variety" of services to offer. This service is probably not the best but I love this company in general. They're the best. I wouldn't switch them for anything. Well there's a bad experience I've had. I had to fight with them once because they added additional charges unnecessary but they justified the price for me and after that I've never had a problem. They're more than helpful to help you with the claims process. They will not hesitate to explain and help you get through the process. They'll give you the process and break it down for you.

December 2014 I contact a State Farm agent for new commercial insurance on a box truck with commercial plate, DOT # & registered business name and request DOT filings. The policy gets issued with no problem, the agent staff called to verify everything was ok and properly issued. Couple of weeks later I contact the state of NJ to make sure the DOT filing has been done so I can operate my business and of course, State Farm did not process the request. I contact my agent office in NJ who contact the regional office in PA and was told it will be process in 7 to 10 days. I decide to call and see who and when this will be processed. I talk to someone in Arkansas, someone in NY, someone in AL, being told "it will be processed, send me this document, sign this, etc". At this point I think it will be done two days the most .

In July 2003 the City of New Berlin had a rainstorm. Just west of my residence the subdivision was under construction and the city of New Berlin had all the sewers covered, to protect any debris clogging the sewer from the construction area. As a result of this, all the water from that area came down the street, into our Cul-de-sac, and filled the entire street with water. New Berlin city water dept. was unaware that the Sanitary Sewer Covers had a small hole in the cover, compromising the Sealed System and because my sub pump is connected to that system, I received water in my basement from the backup.

From November 14, 2011 to November 14, 2012, ** (hereinafter referred to as "Customer") obtained Workers' Compensation and Employer General Liability policies with State Farm Insurance through agent, Mike Fisher at 5930 Brook Road, Richmond, VA 23227. Customer paid regular monthly payments of $66.57. On February 24, 2012, Customer obtained a change in coverage which lowered monthly payments to $50.99.