Simply Business Reviews

Terrible trying to contact them to cancel policy. Told had to go online but then online would direct me to call. I have been on hold for over 2 hours and have previously requested a callback which never happens. Terrible customer service.

Terrible terrible customer service. Been with them for years. They got the suite # on my policy wrong (previous/old suite #). They are not thorough. Have been on the phone for hours, multiple days, all different times of days. No humans to be found. Once they swipe your money…you will never reach a human to fix a small issue like changing my suite #. Do yourself a favor…Don't waste your time with this crap 💩 customer service company.

They sold my small business a general liability insurance but when I ask multiple times for them to add a manufacturer on the list of covered names (a very common and simple request) they never even responded to my multiple email requests. Providing no support service once the sale is done and not even the courtesy of an email response is just not bad customer service, it is no customer service.

Terrible company. You can’t accomplish anything on their website, so you have to call them. Be prepared to wait an hour or more on the phone to speak to anyone each time you do. They charge fees for cancellations, and don’t issue refunds for the unused portion of cancelled policies. In short, they are thieves. I’m glad to be done with Simply Business and will never go back.

I have been on hold for a combined 112 minutes. I have sent several emails and I am on day 4 of attempting to cancel my insurance. Cancel my insurance! Ticket number **. Simply Business increased premiums by 20% after I completed my first year. I recommend doing business elsewhere.

This company is a scam. Please stay away. They don't process cancellation requests and issue refunds from your deposits to your current credit card. They force you to keep your account active all the time and pay them forever.

I called Simply Business because I needed some information and they responded right away and took care of it. Everything was good.

They've always been a great help in a questions or concerns I may have, concerning my insurance or anything that my knowledge is lacking. Top notch and great listeners. I've got off track talking about life and the lady on the other end was gracious and helpful to assistant my needs and this included hearing me vent. Top notch to day the least.

The rates were lower than the others. I did everything online so the overall experience was simple. It broke everything down for me step by step. Walked me through everything and that was it. It was a quick process and the rates are wonderful. I was extremely satisfied.

I went online and the options from Simply Business were good. I liked their price. I paid for the policy and have done absolutely nothing, and probably never will.