Homesite Insurance Reviews

I am writing to formally express my profound dissatisfaction with the customer service I received during a recent phone call to your company on 07/29/2025 @ 8:38 am - 9:00 am. The representative exhibited an unacceptable level of unprofessionalism and rudeness, making it impossible to resolve my inquiry. From the onset of the call, she repeatedly interrupted and cut me off, preventing me from fully explaining my situation or asking my questions. Despite my attempts to politely request that she allow me to finish speaking, she continued to talk over me, repeating herself and showing a complete disregard for active listening.

I called Homesite today to ask for help getting US Bank to update my homeowners insurance, and Erin (from Green Bay) was absolutely incredible. She went above and beyond—actually joining a call with me and US Bank to make sure everything got straightened out. Her professionalism, kindness, and initiative were far beyond what I expected. Erin was truly wonderful, and every employee should strive to be like her!

Such a horrible company. Cancelled my policy because they deemed the roof of my house needed to be replaced. Does not even give you time to have it replaced and even if you try to contact them, you get sent to the insurance company that you purchased the homeowners insurance from. I would not recommend Homesite to anyone that wants homeowners insurance. Ever!!!

My family use Homesite through Geico to insure our home as per the requirement for taking a loan from the bank to buy the house. During our first two years we had a bad pipe leak that destroyed our kitchen. We made a claim with the insurance company we had at the time, NOT HOMESITE, and after the claim was so poorly handled, we picked up Homesite after the repairs. Three years later we caught another small leak but stopped it before it caused significant damage, we opened a claim to help with repairs but after the repairs were done, without notice (Email, phone call, text, NOTHING) I receive a check in the mail saying Homesite has cancelled their service/coverage for my home and are refunding me.

Snakes. Policy went up 36%. Spoke with agent for Homesite (via Costco), went through every single line item within the Declarations page. The dwelling was valued too high thus they collect a higher premium from you. Come to find out via persistence and asking questions, "why is my dwelling so high?" via the second agent she offered: "you can request Lower Dwelling Coverage by approx 50k lower and then 100k lower from stated dwelling coverage. She offered THREE Dwelling totals!

Totally frustrating SCAM! Paid down-payment then 10play plan. Can't get a human AT ALL. After forking over a total of $623.75 I received notice they were canceling policy because "dwelling roof has missing and/or damaged tiles that require repair and/or replacement" BS. An inspector called then never showed up when he said he would. If he did when I wasn't home my security cameras would have tracked him!

Absolutely the worst! Simple hail claim for roof damage. I can never get a hold of my adjuster, Kaisha. I had to send a time limit demand to her and her supervisor to ever get a response on my claim after it was approved. Their initial payment to me was less than $1K for roof replacement with code upgrades. Long story short, they sent their adj out, he flew a drone and took some pics. He refused to look in the attic to see that my decking was not up to code. I sent in photos to support, Homesite argued saying "we don't have proof that is your roof". I was advised to have my roofer send in pics once the roof was tore off to show the slatted decking. I was told that once the photos were submitted, it would take 1-2 days to approve.

We had a water leak in our ceiling which flooded a portion of our home. I filed a claim with Geico (Homesite is the vendor they used for Homeowner's Insurance) and was told to get 3 contractors to provide quotes. OK - No problem, right? I got on to Yelp and found three 5-star vendors, notified them that this was "quote only" since I didn't want to get anyone mad. I received 3 quotes - 1/$31K, 2/$36K, and 3/$38K - So I look at this and say, "OK - it's going to take at least $30K to fix the damage. They offered me $4K. WHAT?!?! Then they went through and nickled-and-dimed every single aspect of the repair.

We had a contractor doing some electric work in our attic who stumbled across a horrible roof issue where several of our joists had cracked in half. I Immediately opened a claim, and it took over 2 weeks for an inspector to come out and more than 6 voicemails from me. The inspector was decent to work with and agreed with our contractor that this was a 911 situation and the cause of the cracks were unknown. I was able to find our original inspection photos proving the joists were sound when we purchased the home 3 years ago. Even so, without knowing what the peril was, and despite the inspector agreeing it was "sudden and accidental," Homesite claimed no damage was discovered that they could cover per our policy, simply calling it "wear and tear" despite the obvious sudden and accidental nature of the issue.

The home is 5 years old. Insurance premium for the first year was $980, second year 40% up to $1400 and this year, for renewal, they want $1750, 25% increase. Do not deal with thieves, though it is hard to find one that is not.

I have an active home insurance claim from 01/22/2024 for a leak in the ceiling coming from water intrusion from my roof. On 03/28/24, we signed a lease for long term housing that was paid by the insurance from Coverage D in my policy. Coverage D covers additional living expenses such as rent and utilities since I'm still obligated to pay for my mortgage and utilities at my affected property. The problem I'm experiencing with Homesite/American Family Insurance is their constant delays on repairs done to my property. My coverage limit is set to expire on June 30th, 2025, forcing us to pay out of pocket for a rental home in the time being.

Progressive Home Insurance was the worst decision I made. Customer service is poor if not rude. An agent today even hung up while I was still talking because I was complaining that they sent me to a credit collectors agency after years of paying on time. Mind you that I did not receive appropriate communication. My policy was on hold because they wanted me to do work on my roof. I did and they dropped me and sent me to the collectors agency for a 200 dollar bill that according to their website I owed them nothing. Stay away from them.

Filed a claim for storm damage, and they would not cover it under the full policy. Managers Kathryn Morris and Phil Wehmeyer were not helpful. Kathryn was condescending and mocked me, and Phil just would not take my calls nor return them in a timely manner. Very unprofessional.

Homesite. This is the worst, from 1 year to the next my homeowners insurance went up over $700 so I shopped. Allstate matched my old policy, so my escrow by $1000.00. I've been waiting for that check. 4 total. After 2 months called. They said they will cancel and reissue a new Check 2 months later, I just called. They never mailed the check. Horrible, then 10 days, 4 months later NOTHING!! Overpriced and Service Sucks.

Never go for this insurance. This company is most unethical in terms of their commitment. I had a very clear liability claim for water flooding in my apartment and their adjustor was really really opportunist. He continued giving long talks for two days, and went out of the basic ethics of paying on simple claim. It was my mistake to pay out the claim to contractor thru my apartment web site due to default total payment option. Any good company could have seen this as mistake and still approved the claim as it was a clear case of claim against the liability. Never ever go for this company. They saved few grands by going most unethical way.

A complete and utter dog shit scam of a company. I give them money every month, they take it, and that's basically the end of it. Just pick any other one because they are the worst. Terrible software. TERRIBLE customer service. TERRIBLE communication. Their email domain link was invalid. It took over a week before anyone even got back to me after a tornado hit our home and multiple people tried to talk me into closing the claim myself. I never talked with the same person twice & always had to start from square 1 with everyone. Just literally the worst.

Homesite Insurance (Owner American Family), Underwriter for Progressive Insurance. DO NOT buy Home Insurance with Progressive! You will be very disappointed. The little you save with Progressive, you will pay for your own roof replacement and or repairs. Homesite will deny, disregard any and all Roofing issues you may experience. Adjusters are RUDE, WILL TALK DOWN to all Roofing Companies, even one with 40 years experience. HOMESITE/PROGRESSIVE HOME INSURANCE GETS ZERO STARS!

After 1 year, underwriters cancel coverage, due to there is no fire hydrant within 1000 feet. in addition to claiming, I have no fire dept. in range. Nearest fire dept. on my paved road, is 2.6 miles, with another at 5.6 miles. I have a 60 ft driveway to the road. No claims in 30 years. After looking at poor reviews, not worth fighting for. Never heard anything so ridiculous, agent just follows rules, no matter how unreasonable. Policy Clearly puts out ALL RURAL HOMEOWNERS.

Horrible! I got stuck with them thru a bundle from Progressive. Homesite gave me the royal shaft. First off my home cost 350k new construction in 2018. I went online to get coverage. I set all the coverage parameters at that time. Coverage A 500k. The policy was written at that coverage amount but not a week later they send an adjuster, the following week in the mail I get a letter showing the original yearly premium went up from 1800 (Coverage A 500k) to 2500 (Coverage A 801k). The reason I was given was that the adjuster labeled my home as a custom grade home. When I had the home built it was at builder's grade specs, bare everything, no structural upgrades whatsoever.

Extremely Disappointing Experience with Homesite Insurance. I am thoroughly disappointed with the service I received from Homesite Insurance. When I purchased my home insurance through GEICO, I was unaware that my home was insured through Homesite. I recently had to file a claim for roof damage, and the experience has been frustrating and upsetting. The adjuster, Carl **, was incredibly rude and unprofessional. During our conversation, I expressed that I did not want to continue working with him and requested to speak to a different adjuster. Instead of accommodating my request, he became even more aggressive and even threatened to close my claim.

This company is absolutely awful now. Rate increase of $700 for no reason, then make it impossible to cancel. Customer service says they are 24 hours and they are closed. The entire experience has been awful. I do not believe this is the same company anymore. I bet they sold it under the table it is a complete scam now.

I am regretting taking Insurance from this company. Horrible customer Service. Stay away if you want your Insurance to pay your claims. They use delay tactics, change adjusters and new adjusters don't find old correspondence. Website provides no details of claim status.

I would NEVER advise anyone to use this Home Insurance company. They farm your name and credit info to anyone they feel like without your approval. They delay support and blame it on anything outside of their own fault. Words of warning, do not even ask for a price.

This company refused to fix my roof because of a hell storm and the inspector Brittany was not knowable, related to wear and tear on a home. They would not repair my wooden fence either. I am very disappointed.

If I could rate a zero, I would. Simply put, Homesite covers pretty much zilch. The only reason I have their bogus coverage, is that they are currently included in my mortgage. I recommend that you avoid them!

I am regretting taking Insurance from this company. Horrible customer Service. Stay away if you want your Insurance to pay your claims. They use delay tactics, change adjusters and new adjusters don't find old correspondence. Website provides no details of claim status.

House flooded due to broken hose under sink. Adjuster estimate was about one seventh of what the final bill turned out to be. Homesite, however, paid the full amount, about $100k, as the work commenced. I can't explain why Homesite has such bad reviews here and on a whole bunch of other platforms. I was prepared to fight to get what we needed to restore our dream-home but they came through for us.

Stay away!!! I received a letter around February stating that I need to replace my roof due to algae build up. I proceeded to take action and clean the algae. The roof is now clean. I sent Homesite an appraisal from 2022, and 2023, stating the roof was in good shape. I also sent a picture of the clean roof to dispute that decision. The dispute was denied. But I was insured that I am still covered. September 26th Hurricane Helene hit. I sustained much damage including roof damage, fence damage and many trees down. I sent in the claim and their inspector came out. He said I had minimal damage and needed to replace a few shingles. I totally agreed as I was just up on the roof cleaning off the algae and the roof looked great.

Look at the way they describe how their 10% wind/hail deductible works. It just does not get any more misleading than the way they wrote it out. Bear in mind the deductible is 10% - Homesite's example was written this way on Progressive's website - "for example, your wind and hail deductible is 1% (This is their first misleading statement, the deductible is 10%) and your coverage limit is $200,000. That means the wind and hail deductible (out of pocket expense) for your claim would be $2,000" In reality, your deductible is 10%, so your $200,000 policy would mean your deductible is $20,000 and NOT $2,000. They used the example of 1% which would completely throw off people who are not math savvy. It actually borders on outright lying using a bogus mathematical calculation.

I have Homesite through Progressive. Had additional 25% coverage and they raised the premium just for the 25% from $53 to $308. Raising rates without justification. So much for bundling to save, Progressive will lose customers because of Homesite. Overall premium went up 25%, dropped the additional coverage and still paying more than last year.... Pay more for less, the new American way.

Homesite is the worst renters insurance company I have ever dealt with in my life. My ceiling leaked and damaged my bed. I put it outside instead of them hurrying up and processing my claim so I can get a new bed to lay on. They have me on the floor talking about take pictures. I’ve sent all the pictures that they need by the way. Run, run as fast as you can away from these people. This is a horrible insurance company, they collect and don’t pay out! I have been with them over three years. I have never had to file a claim and the one time I do I have to go through hell and high water as I said, run and run fast the opposite way of homesite.

Homesite sent inspector to my house without notifying me, the inspector came on my property and decided that I needed a new roof. I don’t need a new roof. There’s nothing wrong with it. Then Geico, who manages the policy notified me that I had two weeks to submit paid receipts for a fully replaced roof. Even if I did not contest the inspector’s findings, there is no way in hell that a roof could be replaced in the middle of winter in under two weeks start to finish. I question the integrity and ethics of this company.

If I could give them zero stars, I would. Please research before choosing this company. They have a reputation for asking customers to complete major repairs by a month deadline and even when those repairs are done, they still cancel you. No phone call, nothing. They absolutely do not care about their customers. I switched to Progressive through Homesite in August. Right off the bat they asked me to replace my roof (roof was 10 years old) and trim trees. Gave me a deadline of 10/29.

The only reason I gave a 1 star is because I needed to leave a review. First of all Progressive itself sucks and my Homesite policy was cancelled when I switched companies and today they took 65.00 out of my account when it should have been cancelled. I sent the email they requested and they still took money out of my account and I can’t get anyone to help me.

Avoid Homesite! I purchased home insurance in late August through Progressive. Less than a month later I received a letter stating they were cancelling my insurance in 30 days if I didn't replace my roof and put a handrail on my exterior basement steps. I didn't balk on the roof; it was almost 30 years old so their concern was legitimate. However, Helene had just torn through my area so roofers were far and few between so I asked for an extension. The response was "Sorry, we don't make exceptions for anyone".

First of all, let me start by saying I did not cancel this policy. Homesite did. And I believe it was a fraudulent/unfair cancellation. Settle in because this is going to be long. I opened the policy originally to start on 9/18/24. Rates were very good and process was simple to open the policy. Then we decided to file a claim to replace our roof with Allstate. So I called back a couple days later and pushed the policy to begin 10/18/24 because I knew the roof wouldn't be done in time.

They stink period! I have been waiting for over a month for a settlement for my hail damaged roof. After several emails and phone calls, I am still waiting for an answer to getting my roof replaced. Plus a check has been misplaced by them.

This insurance a is fraud and scam and don’t want to pay out. Only want payment from you but won’t like to pay out. Had a multiple guy come out to say roof is bad. Never ever, ever buy them in the future. Don't waste your money paying them. They don’t wanna pay out.

If I could go lower than a 1 I would! Absolutely the worst customer service. Every time you talk to them they take 5-7 days to review the information and even then will only talk to you if you call them. Our adjusters were rude and changed numerous times causing even more delays. Everything was a battle making an already tough situation even harder.

I would never recommend this to anyone. By far some of the most rude customer service I’ve experienced with anything having to do with homes. I’ve had multiple leaks in my home and have been given the runaround that it’s a roof or just rain or maybe the window. I’ve had multiple inspectors at my home and they could not pinpoint the problem and wanted to blame it on someone else when I talk to the supervisor, Leslie, she was very demeaning and lectured me as if I were a child on the maintenance of my home when she didn’t even know my entire file. Maybe if the inspectors would have been able to actually pinpoint the problem and the first or second time that they were at the house, then we would’ve known what we needed to fix. Again, I would never recommend this insurance to anyone. We will be switching as of tomorrow.

I bundled my auto and homeowners insurance with Geico. At least that's what I thought. Come to find out I have Homesite Insurance for homeowners insurance. Thanks to Hurricane Helene, I need a new roof. I filed a claim last week and I still haven't heard from my adjuster. Even after emailing him and calling him almost every day. At this point I don't think I will hear from him at all. What makes matters worst, I'll be leaving the country next week for a couple of months. Who knows when I will get my new roof.

Our apartment building had a fire across my apartment, smoke was everywhere. They sent someone 7 days later, who took endless photos. The smell is still in the hallway and my apartment. They denied the claim, based on What? Can a picture smell smoke? I am not only cancelling them, but cancelling my Geico policy because it's part of their package of insurance. These people are worthless if you want insurance.

Not the best insurance company. We had a strong rain/windstorm the beginning of July and as of September 25, all this company has done is send multiple adjusters, restoration companies & two different roofers to look at our roof. No repairs were made and the sandbags and tarp the restoration company put on fell off weeks ago. They still (end of Sept) have not paid the claim or scheduled repairs. They continue to send us automated emails saying they will contact us in five business days. Five days later, we get another one.

Homesite has outright lied to us. We requested a replacement policy and four years later when we make a claim, we see an ACV policy. Ok, well at least we'll get "some" insurance help, right? NOPE. They have delayed for nine months, forcing my contractor to jump through hoops to get any movement - and at the seven month mark, simply closed the claim. It wasn't until I filed a complaint with the state regulatory agency that they suddenly ALLEGED they were going to fix it, and that a check was in the mail.

Absolute waste of an insurance company. They performed a walk around and were very vague in what they wanted me to fix - some of which wasn't even on their inspection report (which they failed to give me until I called back the third time). They called out one are of my house that needed painting. On FIVE different phone calls, I explicitly stated that I did not want this to be a situation where I fix one detail, and then they require more that wasn't on the inspection report. Here we are a month later, my insurance coverage is cancelled, and despite fixing everything they called out on the report, they then proceeded to ask that I do more. Unless you own a newly built home, I wouldn't not suggest going with Homesite, or Progressive through homesite. If it's too cheap be true, there's likely a reason.

I’ve had Homesite Insurance for 10 years and never had a claim until 8.9.2024 when I found out that mold had been growing underneath my flooring and in the walls. I submitted my claim and in a month and a half that it was open I never once spoke to my adjuster nor did anybody do an investigation to my property damage or anything else for that matter.

I filed a claim with Homesite on 7/29/24. I was told that an adjuster would be calling me in a day or two. That did not happen. I called and got his number and left messages and ended up calling the manager, which is when I received a call from the adjuster. He never calls back, and messages were left asking him to do so. It has been over a month and this has not been resolved.

As for my personal experience I wouldn't recommend this insurance to anybody. They push dates back, you have a hard time contacting them, and they find a way to stall the progression like true scammers. It's been 4 months and they haven't settled a claim as well just for some quick context. Look elsewhere, you'll find a better agency without a doubt.

Hi all, I signed up for HomeSite after having Progressive for auto insurance for a year or so. I read all those same reviews online that you did, and as a result was very worried at first. But from what I can tell, there's nothing further from the truth today in August 2024. My experience with the website, the policy, the adjustor, the customer service line, the claims website and the claim payment vendor - they were all 100% first class.

I cancelled my Homesite/Geico policy a month before renewal. Unfortunately my escrow service had already sent them a check. So a month after cancelling, on the renewal date, Homesite then cashes the check for a policy that is cancelled. I then have to request the money back and after 10 days they say the check has been "released". Another 20 days I have still not got the check and am told I have to wait for 30 business days to "allow time for mailing". In direct contrast to the urgency they display when I own them money.

Company committed a billing error on 4/30/2024. Since then, they will not fully correct. I have made over 20 phone calls to them since 5/06/2024. I can't get anything resolved. Note that company does not allow customer to speak with billing, even for billing issues! I paid my premium in full, $412. Since then, they will not apply my payment to my policy nor will they return my $412. In fact, they canceled me last week and told me to take it up with my bank! So, here I sit, with no insurance, and no $412!

Current policy holder. Homesite’s 3rd party vendor called for a home inspection (Millennium Services). I told them it was no problem as long as they email me as to what they’ll be inspecting (I’d like to be informed as the homeowner). They refused and told me to contact Homesite. After contacting homesite via email and phone 4 times, they will not release any information as to what their hired company will be doing on the property. I tried working with them and inquiring appropriately as a simple request and all I receive back is a canned statement to contact customer service from their customer service email. This is an endless loop —- the consumer gets nowhere with their customer service (again, phone and email). Good luck if you actually need to file a claim since they are not responsive to any questions. I’m letting this policy lapse and will be sourcing other insurance. Be warned, horrible customer service for basic questions.

There was a recent tornado in my area and I was assigned a claim to adjuster by the name of James **. He came out fairly quickly, and I was able to get approval to have certain things on my dwelling and personal property approved. I have heard complaints from neighbors who are waiting on other insurance companies to pay their claim, but this company handled mine's rather quickly. I will renew my policy. The adjuster is somewhat hard to get a hold of, but I do understand that he’s busy, but I’m all about a company paying for damages when they’re supposed to in which they did.

Getting a claim status will require a notarized and signed statement using the blood of Jesus himself! The site itself seems like a scam, there are options on there you can click to call or email your adjuster but of course neither of those work. Not something any reputable company would accept. Call the claims center but they don't know your adjusters number either. I'm starting to think I have been paying an insurance premium for years to a scam company. I will be reaching out to corporate, hopefully the address to them is legitimate.

I have Progressive-Homesite insurance for my home. They closed my claim with proving and estimate to fix my home from the recent storm. Said it was less than my deductible but I would know because I never received paperwork. I call and it is closed, and there is nothing I can do. Meanwhile the have roof, air conditioner, gutter, fence damage. They just closed the claim. I would not recommend, Customer service won’t help, they just close it with no explanation

The most unprofessional claims agent “April.” I’m new to being a home owner, and this policy was rolled out through my mortgage company. She was rude, talked over me and refused to cancel my claim. She initially said she couldn’t cancel my claim (Coverage IS NO GOOD, so it’s cheaper to pay out of pocket). Then calls me back within minutes, to say the claim was canceled. I would HAVE NEVER PICKED THIS COMPANY, but rookie home owner mistake. AVOID THIS COMPANY!!! Do your homework. Don’t make the same mistake I made. :(

Homesite should be embarrassed to have ever hired someone as disrespectful and incompetent as Bridget **. A tree fell on my house earlier last month. After a month of "review" she finally got back to me and suddenly needed documentation from when I bought the house, essentially accusing me of buying a house with my neighbor's tree halfway on my roof. When I asked for a supervisor, repeatedly, she laughed in my face and placed me on hold for 5 minutes while she "got in contact with a supervisor" who she still didn't get me in touch with. As soon as this year is up, I will happily be taking my business elsewhere, and she is solely to blame for this horrible experience.

I was a customer for many years with little issues. I then tried to cancel my renter's insurance and quote homeowner's insurance for an upcoming home purchase, however I spent a total of 49 minutes on hold and did not even get a quote. I was hung up on once, the second time I was put on hold and hung up on. The customer service from Homesite is so bad and displaying gross negligence that I am shopping new auto insurance after being with their parent company Progressive for nearly 20 years.

These people absolutely suck. The worst experience I have ever had with any company. They pay as little as possible and find as little damage as possible during their inspection. Four desk adjuster and eight months later we are almost done with this nightmare of a company. Don’t say you weren’t warned on trying to save that ten bucks a month. You will be sorry you ever tried to save a few bucks. I forgot to mention that their customer service is non existent. Your emails and phone calls will never be returned. This last adjuster has been better however. You have been warned not by just me by numerous unsatisfied customers not on this site but throughout many other sites.

We just hired a lawyer and plan to sue them and wonder if any of you have experience that is similar to ours: It has been 4 months since we issued claims on the water damage we had and we still did not get everything fixed. They have changed 4 adjusters for us and many of them are unresponsive. The worst part is that, the newest adjuster directly contradicts what the old adjuster says. The old adjuster said they have approved our claim to fix the whole floor and we put a deposit on the contractor. But the new adjuster we just got said they are only fixing the damaged area of the floor and we should just sand everything and it should be fine. But our contractor directly told us sanding everything is not going to look the same as before. So he said they are not paying it.

If I could give negative stars, I would. My 91 year old grandmother, mother and I have been without a shower in our home for over 2 months. We have been sharing one sink and one toilet because of all the issues with Homesite. They approved a whole tear out of the house due to water damage but have yet to approve and move forward with the rebuild and time just keeps passing. We are still waiting for our claim to be processed. My grandma is ready to blast them on social media about her experience having to go through this. I have since built a shower outside that is cold water because I just can’t take it anymore. Have they no empathy? We are going on two and a half months now with three family members sharing one sink and toilet.

I applied for an insurance quote from Homesite via the online application. At the end of the process I received a decline notification stating my home coverage was over 1.1 million. This was not a problem as I have many companies that have that limitation. I live in a nice neighborhood in California and all homes are over 1.1m to replace. I then called Homesite directly and was given excellent assistance from A Travis, who moved my application to a "high value", category with Homesite. Travis forwarded me a policy that would cover my home for 1.3 at a n extremely low price. Then the craziness began. Within in two days I received a NOTIFICATION IN THE MAIL THAT i WAS DENIED BECAUSE OF THE VALUE.

Homesite Insurance was offered to me by my automobile insurance company to save money on my auto insurance and bundle my renters insurance, with auto. I was under the impression it was a part of Geico, which I have since found not to be true. Policy was in force for 2 years. On Superbowl Sunday my apartment was burglarized, and a lot of my belongings were stolen. I filed a police report with the police, and reported theft to Homesite Ins. the next day.. Could almost tell at that point, the way the adjuster was talking to me that they were going to be extremely difficult to work with. Adjuster told me the claim had to be investigated before the claim could move forward. That took 10 weeks. Gave 3 verbal statements, and one written statement to them in there claims portal since. I was initially told that if I filed claim online, the claim would move along the fastest.

Had HomeSite for years on our house and a year on our new house for parents also. Never had a claim in our life. Had a horrible hail storm that destroyed the roof and 3 windows and other items like gutters and more.

I had a water loss last September. I have filed numerous complaints with the department of insurance. I still have not been reimbursed for the high water bill or alarm company service call because the water shorted out the panel. I have not received any payments on my damaged contents. I have not received reimbursements for the cost to move back into my home. They have still not provided me with a copy of my policy after numerous requests from me.

This company is a complete scam. I wanted a quote and while starting to finalize the policy I changed my mind because I found the abundant negative reviews regarding them. They have put a $400 invoice into collections, which I am contesting. They can not be reached by phone or email. These people are scammers.

Before purchasing my first home in October of 2023, I selected Progressive for homeowners insurance. I had used Progressive for auto insurance for many years, and they were fantastic. Setting up our policy was easy, and the agent we were working with explained everything....except one major piece, that our homeowners insurance was actually going to be handled by Homesite.

I made my first claim on my roof with Homesite through Progressive. First of all they insure your house at least $100,000 over then it should be. And they won’t budge. Second of all- the claim adjuster I got was rude. And when I didn’t get my second payout check in the 5-7 business days, I called and spoke to her supervisor which told me he would get it expedited that day. Here we are and still no check. So I called again and left a message with the supervisor. Nothing. I emailed the adjuster asking why it is taking so long past what her supervisor said. Still nothing.

I cannot stress this enough: steer clear of Homesite Insurance like your life depends on it. This company is an absolute disaster from start to finish, and my experience with them, especially with their so-called adjustor Deni **, was nothing short of a nightmare. Let me start by saying that it took over two agonizing years for Homesite to settle a simple burst pipe claim. Yes, you read that right, two years! I'd have better luck getting a response from a snail than from their customer service. From the moment I filed the claim, it was like entering a black hole of bureaucracy and incompetence.

I have had this company less than one year, and in that time they have tried to cancel me because of the number of claims I have filed in the last 5 years (3 claims, only one claim was paid at 2 different homes) and now they are trying to cancel my claim because I do not have rear stairs to a window. I have tried explaining this is just a window NOT a door, but they insist I remove the mature landscaping and put stairs in (because the adjuster said so). I have been working on this for WEEKS, trying to send updated pictures, the pictures are too big to send, so I send a ZIP file, they can't open those, I said well then send the adjuster back out to look, nope can't do that, than let me take the pictures in a local office, there are none, than let me speak to the people making the decision that I need the stairs, they don't take incoming calls.

If you are planning on bundling your car & home insurance. And your car insurance company covers your home with Homesite Insurance DECLINE IMMEDIATELY! What my wife and I are going through with them is insane. Their water mitigation company destroyed our home. They told us to get estimates. They had our contractor change the estimate so many times, that the contractor lowered the estimate just to get it done. Somehow Homesite Insurance thinks $1400.00 is enough to repair damn near $13000.00 in damages. Now that everything they requested has been done!!! They are starting the process over by sending a another field adjuster out. Did I mention that they ruined our front door and broke our alarm system. We have been customers for 5 years, I PROMISE IT WILL NOT BE A YEAR 6!! Attached are before and after photos of our entry way and hall. I bet y'all don't know what it feels like to step on old rusted ** staples..... I do.

This company does everything in their power to avoid paying claims even at the cost of honest customers. I signed up with them as a bundle with another insurance for car so I assumed they were good. After a month the company hired a “3rd party” expert to inspect my exterior whence forth I was told if I don’t replace my entire roof that is only 16 years old they will drop me. My roof has been well maintained by a reputable roofing company and never once was I told my roof needed to be replaced. Yet this third party took pictures from the ground to determine my whole roof needs to be replaced. This just smells so bad of terrible business practice. When I called the underwriter to see if I could appeal this decision it was a hard no. This company is not honest.

So when renewing my Geico auto insurance, I was solicitated to 'bundle' my homeowners insurance with Geico and then was informed it was a partner company "HomeSite". The quote, while not great, was consistent with Florida's crazy increases and I would also gain some trivial 5% auto discount ... I went with it as there was a few cents savings and replacement value for personal property VS cash value. Seemed like a good idea, NOT.

Awful Awful company. This is a denial factory, will take your money but never give out service. Roberta ** favorite word is no. She is horrible to deal with but will complain to you on how hard she works, bc when you are dealing with a claim what you really want to hear is how tough the claim adjuster has it. Stay away. No insurance is better than this company who will literally steal your money.

My premium went from $1600 for 2800 SQ ft to $3600 in ONE YEAR without any notification. These people are snakes. I have proof. If you are looking for insurance, I encourage you to go local because these third-party companies and online agencies are looking to price gouge. I originally got this insurance through Geico, who uses third parties to purchase insurance. Of course when I called Geico, they act like they had no idea this had happened and were just as outraged as I was of course. From now on, I will be buying any insurance or service local to avoid this type of scam.

I got Homesite by Progressive Insurance in April of 2023. Today I received a letter in the mail stating that they will not be renewing my insurance because I failed to cut down a tree in my yard. Until today I had no idea I was supposed to cut this tree as a condition of keeping their insurance. I called to ask about it and was told that in May of last year I was sent a letter notifying me of this prerequisite. I let them know that I never received a letter. Now I have until April of this year to become compliant. I just received an email today with a letter stating these facts because of my phone call. I will cut the tree down but I will also be looking for a better insurance company before April of 2024.

We had a devastating fire 4 days before Christmas. This company has done everything in their power not to pay us. The are minimizing our loss to nothing. They are refusing to carry out the displaced part for our hotel.

Regional Manager 911 Renovation LLC dba Restoration Operators ** Direct: ** Office: ** EMS: (888)-505-0284.

Claim was filed in Oct, after 1 month of zero contact by Adjuster, I sent an email. I have been handed off 3 times to different adjusters, saying my Adjuster was having family issues. I was told critical paperwork had been undeliverable to my address. I updated my address with 2 separate individuals. 1 month later, I'm told Paperwork is undeliverable. Adjuster says to open attachments in her email to expedite.. Surprise, no attachments. I've called Adjuster, and a supervisor today. Still no response. This is unprofessional, and completely unacceptable. Giving them one star was the only choice I had..I'd give them none if it was an option.

As with everyone else, homeowner insurance is required if you have a mortgage. In the last 24 years I've summited three insurance claims all denied. The last one from Homesite. My roof leaked and had water damage. Unfortunately, I set my deductible at 5000 to keep my premiums low. I have decided to drop homeowner insurance completely. As far as I am concern. I rather be on my own then pretend the insurance company will cover any loss. I willing to accept the risk and bank the premiums.

GEICO Homesite desk adjuster Ravan ** KNOWS that we the GEICO HOMESITE customers ARE experiencing extensive water damage in OUR home which we are still living in AND ATTEMPTING TO RECOVER AS QUICKLY AS POSSIBLE! Unfortunately, her consideration of our current condition and NEED for our insurance desk adjuster to not needlessly delay, purposely drag out the administrative processes which hold the fate of our much needed funds to RESTORE OUR PROPERTY AND FAMILY back to normal state!!!!

I had water damage in my home from busted pump in the bathroom. Homesite said I didn't have insurance. I was canceled in 2022. I had no idea. My insurance was supposed to be paid. It sucks. I had to get my home all back together again. Disappointed.

Have been going through them for years paying $85 a month now after an increase of $5 from previous year $80 per month on a 95,000 home. Just found out they raised the price again. Are you ready for this? What would you say would be a fair price increase with no claims due to inflation and such? Well the good honest workers at Homesite Insurance saw it justifiable to raise my premium from $85 a month to $400 with no explanation other than inflation! Been living here for 20 years and NEVER seen anything like this. It is criminal what they are doing and those involved should be prosecuted. I will be talking with an attorney to see about a lawsuit as well. If this isn’t price gouging I don’t know what is! AVOID HOMESITE INSURANCE AT ALL COSTS!!!

We signed up for Homesite insurance through Progressive. I didn't know they are not related at all at the time. We thought we were insured through Progressive when we signed up. Our premiums this year were extremely high so we called to see if we could reduce them. We were on the phone with Homesite for about an hour reviewing our policy and we were told our new premium rate which was not a lot less, but it was something that would help. I received an email reminding me our renewal was due in a week. When I looked at the amount due it had gone up considerably. I called to inquire why this occurred when we were quoted a lower rate during out last phone call. They claimed our changes which reduced the amount of coverage actually caused our policy premium to increase. They also claimed that we requested our coverage include higher end materials, which we never did.

Geico policy through Homesite, the home has been sold and closed on 8/18/2023. On 8/199/2023, Impossible for the children of deceased home owner to cancel the policy. Homesite actually requested a copy of the Will!!! The other documents they accept are court documents, it would cost us more to file for those than the refund on the few months left on the insurance will be so Homesite wins and gets to keep $279 of our money. Well, if anything happens to the home I guess the new owners and the old owners (us) would collect as we both have policies on the home. I have filed a complaint with BBB.

We have a Hemp company called FriscoLabs.com we were accepted under their umbrella policy. Two months later cancelled for no reason. Pretty crappy company. What waste of time and money. Go elsewhere. Crap.

We reported the claim on June 21 in the evening. We did not hear back from anybody till almost July 7 and it is going to be August 3 tomorrow and I have not spoken to my claim adjuster one time because they say she is on medical leave and I have not spoken to her supervisor nor have I spoken to the supervisor's supervisor after numerous emails and phone calls and messages left. This company does not communicate properly and is not looking out for their clients best interest and getting them up and running as quickly as possible. I just wish somebody would contact me so that I can get back in my house and back to normal.

The company reached out to me and clarified they were giving me a year to respond to the items they wanted fixed. Still no resolution on the creepy guy as they contract with another company for some of their insurance pictures. I appreciated the quick response and resolution!!

The Claim started June 22, 2023, this review is August 1. 2023. This is a residential sewer back up that a family of 7 encountered, can you imagine. So the claims adjuster a younger woman communicated a total of 3 times due to her being on sick leave, the communication was NOT the correct information for the claim. The recording says contact the supervisor when calls are NOT returned in 24 hours, called the Supervisor and her recording says she's in and out of meetings and not taking calls, What's NEXT THEN? Wow a field adjuster shows up 3 weeks after the claim and expressed his concerns, too a lot of pictures and within 25-35 minutes was gone. His assessment was RIDICULOUS after telling everyone he would submit this within 48 hours, 8 days later it made it.

We went into home closing with all the required from as with down payments. Today 36 days after closing we learned that the underwriter from Progressive/Homesite did not approve our mortgage. Gave roof and tree limbs touching house. Interesting they never contacted us by phone, email or our reality agent or closing attorney from the Homesite underwriter. Now we have a 5-day window to do repairs needed. One would think they would extend a little courtesy to customers especially when they have other policies with Progressive.

This complaint is related to an insurance claim. The date of the incident was 11/2022. Per the appraisal there was over $80k in damages not excluding depreciation costs. Homesite responded with a settlement of $12k which is nothing short of disrespectful. The damage was related to water. A total rehab of kitchen, hardwood flooring, basement walls and replacement of carpeting. The area requiring repair (not the entire home) is more than 2,300 sq and Homesite issues $12k. What are they thinking! An umpire appraiser was consulted and the figures were sent to Homesite.

A horrific insurance company. I was the unfortunate victim of a robbery and then found the worst part was ahead of me. Homesite took over 50 days to launch an investigation and then asked for cell phone records, separate statements after a 90 minute recorded conversation where they asked why I used the storage unit, my credit history and online selling habits. Clearly, they have assumed I'm guilty and are using the investigation to formally deny my claim. They keep claiming if I do not comply with all of their demands it could result in being denied. However, the State Commissioner's Office for Insurance has assured me these demands are beyond what is considered reasonable and that I have rights - even if Homesite doesn't acknowledge them.

We had a tornado to come through and lost power for several days. Some are still without power and there is a significant loss of food spoilage. We were informed that the company does not have an endorsement as an add on to your policy for such losses in Texas.

Recently had a power outage due to a bad storm that knocked out power across multiple states. Homesite does not cover the hundreds in food costs that I know have to replace because I lost power to my fridge. I have personal property coverage and loss of use, but it’s apparently not covered. They also have a ridiculous new policy where they WILL NOT DISCUSS YOUR COVERAGES WITH YOU. You have to file a claim which they will then approve or deny, they will not tell you a straight answer whether or not something is covered. One of the absolute stupidest policies I’ve ever heard.

Okay so the scam is to get a customer to sign up and get that initial money from them or their mortgage company. Then come up with an excuse to cancel the policy within the first 30 days so they don't have to pay anything or deal with you again. They are simply existing off of the first 30 days × however many unsuspecting people who get duped. Progressive and Geico are in cahoots with these dirt burglar rat soup-eating thieves so they are guilty by association. Apparently, they don't care that your mortgage will lapse your coverage and penalize you because you can't somehow fully replace a roof in 4 weeks. They don't care that now they have pretty much assisted and ruining your life. Aside from reviews, more people should go through the proper channel to make complaints with the government or state or whomever that would listen. You might as well wreck their Buffet while they're robbing you.

I only leave a one star review because that's the lowest amount of review you can leave. This company will do absolutely anything to get out of paying claims regardless of how valid they may be. Do not buy insurance from this company unless you are just trying to throw your money away. They will not pay any claims without harassing you.

I called to get renter's insurance for the townhome I am renting. I have Progressive insurance. I wanted to combine my auto and renters to bundle and save. They, apparently, are connected to each other. I mean this in the way that they cannot answer simple questions. Like - What discount do I get on my auto policy since I am going to pay 130$ a year on renter's insurance? I talked to a guy who set up the policy and did a soft pull of my credit, which I was not thrilled about, to give me only a quote. I will not be buying this renter's insurance policy. I did not like how much a month it is. I do not own anything that is worth even having renter's insurance in the first place. I then called Progressive to see what my discount would be, and Trisha could not answer me.

I cancelled my homeowner's renewal in part because of a sharp rate increase and in part because of a claim being handled very poorly. I had already paid the next year's premium in full about one month prior to my cancellation. I cancelled the renewal on Dec. 4 and my old policy, already paid in full the year before, was to expire on Dec. 14, plenty of time to process the cancellation. I was told that I would receive a refund in 7 to 10 business days. After 12 days and no refund, I called and was told that they were waiting for the old policy to expire before refunding the money for the cancelled policy. As illogical and shady as that was, it gets worse. I was told that the refund was in the mail on Dec. 15 and I must again wait 7 to 10 business days for delivery.

Horrible experience with this company. Their only job is to protect my family and keep us insured. Since they didn't submit the right paperwork my family was uninsured for months!!! Not only this they threatened to drop us for roofing shingles that looked damaged when we moved in!!! I pleaded with them even after sending them the contract and they didn't budge. Dreadful, horrible, lazy, lack of attention to detail. Stay far away!!!

Very bad experience. Wouldn’t cooperate with my contractors, and refused to talk to them. Wouldn’t recommend for anyone. Wouldn’t take my calls back after trying to contact them for a few days. Wouldn’t talk to a public adjuster.

I have been a customer of Homesite by Progressive for over 5 years, I have had no previous experiences good or bad, but recently I got married and went through the process of adding my wife's wedding ring to our Home Insurance Policy. I contacted them in March and was advised to obtain an appraisal which I did from Shane Co. where I purchased the ring. The instructions I received from Customer services were instructed me to send the appraisal to them and they would contact me if anything else was needed. I received a confirmation Email a few days later that they had received the appraisal and for me to stand by. I did not receive any further info regarding the matter and I assumed I was now covered.

We put a quote in due to a storm and every step of the way they were awful. Never calling us back, saying something different each time we talked to someone. They told us they would cover our storm damage if we did three or four things. We did those. They fired the lady who told us that and suddenly were saying they would not be able to cover it. 4 or 5 times I tried to call someone to understand why, finally got a manager name and he passed it to one of his lackeys to call me back and just say they would not cover it with no explanation or details. This is through Geico. Do NOT get home insurance with Geico or with this company.

Homesite is billing me for a policy that doesn't exist due to their own IT error. Hard to believe, but in fact I don't have a policy, yet they are billing me over $2000. They have promised repeatedly that their IT team will fix this issue in their own database, but after 2 months and multiple phone calls, it still isn't resolved and I have received notice of a late payment for a policy that doesn't actually exist in their system. I have filed BBB case **.

Canceled my policy without a letter phone call or email, informed me when I called them, the roof needed replacement. I informed them it was scheduled for the spring. Well that's not good enough for them. But they had no problem taking my money.

Homesite - via Geico - has insured our home since we moved here in November 2020. Didn't know it wasn't Geico until we filed a claim -- Geico sublets home insurance to Homesite, a company dead last in JD Power rankings. On June 10 we had a once-in-a-lifetime hail/rainstorm. Gutters filled to the top with hail, then 3 inches of rain fell within an hour. Water overwhelmed the gutters, which were filled with hail, dropped down instead of being carried away and entered one of the basement windows - above the foundation - flooding the basement. Homesite says this is ground water and that it is not covered. But Homesite's own definition of ground water is water below the surface of the ground.

I had a camera bag stolen from my vehicle that was in my driveway. I have a police report. The issue is the camera was gifted to us by my late mother who passed on 5/26/22. Obviously, I can't get those receipts as she has passed, and have no clue where/if she even has them. I provided the model numbers and costs etc. and basically was told, oh well, sucks for you. Allstate would have NEVER been so shallow like this. I strongly discourage you from ever doing business with this company!!

In August of 2021, my children and I were unable to be inside the home I was renting. The home had dad moldy smell. We had a hot and humid June July and August! It wasn’t until September I was able to walk inside the property without having my skin burn! My children left August 1st and I never brought them back inside that home again! I thought back-and-forth with my landlord. I filed an insurance claim and at the time did not know that it was mold that was giving us this reaction. When I had the test completed on the filter for the furnace and the test came back positive and high with mold spores and I haven’t even ran the AC or the heater as we were moving into fall.

As a first time homeowner, we saw the great bundle savings going with Homesite (they are bundled with our car insurance). Sign up was a breeze! ....because they get to accept your money!, and from there it ends. Claim 1, June 1st 2021. Took until NOVEMBER 2021 for them to agree to an estimate (after 6 contractors, 2 of which charged to show up). Work done...OK, finally it's over, I just need them to issue payment for the contractors. Fast forward, May 2022, 0, and I MEAN 0 contact from them. Email and call and text to the adjuster (Daily), actually 2 adjusters and a manager because I made the BBB threat, and I have the contractors ready to file small claims against us.

The signup process for insurance was quick and easy. We made our first payment, and there was nothing on our to-do list, everything seemed fine. Then out of the blue I received a notification via email on a Friday evening that my policy was being canceled in 45 days and there was no explanation as to why. Thanks for the weekend gift. I called first thing Monday to figure out what was going on and I was told that an inspector tried to take pictures in the house but was unable to get access. I asked if we could send out another inspector and they said 'no', once a policy was on the path to cancellation, there was nothing you could do. We would need to get a requote, new policy, and then get a new inspection.

Willful Negligence. Personal Property. Fraud. Racketeering. These words all have meaning legally. Most of us have a vague understanding of what these terms mean, but aren't well versed in the true nuanced conveyance they carry with them. Criminals do. Especially White Collar Criminals. Mind you Personal Property, is property you own that you can physically move as you move. Therefore a house is Real Property. You can still own it, but it's not meant to move as you move.

The worst. The insurance is through Geico. I filed a claim of vandalism that flooded my house. They didn't pay a cent, and spent over a month dealing with an claims inspector. I had to repeatedly call to get updates (they never called me) while all our furniture was in our bedroom and our contractor waited. Avoid at all costs. Do not bundle with Geico (their car insurance is great).

I have a condo policy with Progressive Insurance by Homesite. We had a power surge in the building that knocked out our elevator. Each condo owner was assessed $4500 to repair the damages after the HOA policy had paid. I made a claim under our assessment coverage and within 7 days had a check in my hand. About three months later we were assessed an additional $450 for labor and material increases after the repair work had begun. I submitted a supplement to Homesite and within 24 hours my adjuster contacted me to let me know she had just approved the supplement and a check would go out that very day. I have NEVER had such good claims service from an insurance company, and I worked as a claim adjuster myself for 15 years! Thanks Homesite!!!

I just renewed and paid my policy a few months ago. I got a email 2 days ago stating that I requested my policy to be cancelled (which I didn't) and Homesite sent a email a few days earlier saying if I don't send in pictures of the inside/outside of my house, I'll get cancelled in 21 days from the email. Said it was at "random" and that it was beta testing. DO NOT USE THIS COMPANY AND SAVE YOUR MONEY.

Updated on 12/15/2021: I am going to keep it short. Had hail damage in my subdivision in July. Filed a claimed with Homesite. Weeks later the majority of my neighbors are getting new roof replacements but my claim was denied after I had the worst damage. Had the claim reopened due to reaching out to the BBB but still denied weeks later out of spite that I reported their horrible service, workers and adjusters. DO NOT. I REPEAT. DO NOT USE THIS COMPANY! They are by far the worst company ever. Oh not to mention after 2 denials my policy went up 400 dollars to renew. I quickly canceled.

I do not have flood insurance because my place is not in a flood zone. Then they decline my claim many times including the mold after a flood. It may take thousands to repair the wood floor and trim and they just decline me. I feel like getting fraud. I paid thousands a year to them and they don't even want to pay a single penny on house repair.

You will see their cheaper prices and you'll think "Perfect! I will never need to file a claim anyway." Then you will unexpectedly need them and they will automatically deny your claim, set impossible standards to prove the damage happened after your policy, and ignore you when you try to contact them. You have been warned.

In 23 years as contractors had never seen an insurance company that lies so much! The adjuster assigned to the claim (Allah **) never answers the phone, you have to leave a voice mail and rarely he will call back. Claim has been open for 5 weeks now and he told us an EFT was made one day before, when we've never even had given him a routing or account number! The very next day when my office manager confronted him he was super upset and rude, he threaten her on putting a stop payment to the supposed EFT. Anyhow no EFT, no check, no customer service, and no one can tell you no information on the claim. Incredible.

You make all your insurance payments and they will raise your policy without any notice. So when you find better insurance and cancel they will take over 2 months to send you a refund. Next stop my lawyer.

This is by far the worst insurance company. The reviews at the top of the page are completely fake!!! Definitely research more into this company before even considering a policy. They will cancel your policy without notice leaving you uninsured. They also demand that you make costly repairs and threaten to drop you. They also start out with good prices then raise their rates. If you try to speak to someone in customer service they won’t give you a straight answer on anything. They will tell you they will send you an email and then not get back to you.

Lead me to believe the damage to my restroom due to leak in wall would be covered. We got all the way to accepting EFT then it was rejected. All I get is it's just not covered and, "Sorry we misinterpreted your policy and coverage."

They would insure my home when no one else would. However, they raised my premiums over $950 dollars my last renewal. I was not happy with that!! They gave the reason that I live in a high fire risk area. I have lived here for 30 years. Why now?

Terrible and shady insurance company. They will sell you insurance, after a few days a home inspector takes pictures of your house from outside without your permission which is completely unethical and unprofessional. If they will find any small issue f which they feel might turn into a claim they will cancel your insurance and would take forever to refund you. Basically all they want is your money but don’t want to process any of the claims. For example our roof has 2 shingles missing and they want us to replace the whole roof in order to continue with the insurance. (I had the roof inspected by another home inspector and per report it was good for another 8-10 years). It is backed by progressive car insurance company. I would avoid this company at all costs in the future

I started a claim 2 months ago have had companies out to my house for estimates and now I can't get a response from anyone with this company. I have sent numerous emails for the last 3 weeks - no response.

On March 23rd I received a call from my wife while I was at work. She stated that there was an extreme smell in that smelled like raw sewage. I immediately left work and came home. I went to the access point under the house but did not open the hatch due to raw sewage pressing against the entrance. At that point I knew for sure that we had raw sewage in the crawl space. I immediately got the family out of the house, including my 91 year old disabled father in law for safety. We went to nearest hotel and I initiated a claim to my home insurance company Homesite group Inc.

Called about hot water leak under a tile in the kitchen. Keep trying to explain to customer service it wasn't the water heater, but the hot water line going to kitchen sink. Sent adjuster out to do his thing, only he said since there was no visible damage the claim was rejected. I was told by the rep to turn off the hot water so it would not leak. It has been over 3 weeks since we had full time hot water. The only way Homesite will cover a slab leak is to have concrete dug up leak repaired, before homesite will send out a adjuster before they will pay to repair a slab leak so be very aware of homesite.

Not only are the deductibles ridiculously high but when you try to cancel it doesn't happen. They took my money and now won't cancel in spite of my request prior to the end of my previous policy. Want me to provide them my personal information on what new company I chose with better service. This is none of your business.

To already be going through a pandemic and money tight. Texas suffered a horrible disaster. I went without power and water for a week. Including my infant child and 9 year old. We slept in 5 degrees weather for days. To be informed by manager that the money I lost in food, hotel stay is not covered is unacceptable. Geico should be ashamed to be associated with this company and referring their customers to them. We should not be pushed behind things we have no control over.

I write this Homesite Insurance review with complete satisfaction! In the fall of 2020, I faced a devastating occurrence in my home. I woke up to water standing about three feet! I was greatly overcome with the thought of, “Oh my God what am I going to do now?” After getting in contact with my adjuster. Ms. Angela **, I have had absolutely “no worries!” Every step of the way she immediately responded to all of my concerns and made sure Homesite honored every contractual agreement! I would definitely recommend this company to family and friends.

I ended up with a policy through Homesite when I "bundled" my insurance through Progressive. I fully disclosed the age of my roof when I got the quote and paid for the property insurance. My roof was aged but did not leak, all shingles were intact. A month after paying for the policy, I receive an email that "a new document has been posted to your policy". I log in and find out the "new document" is a cancellation notice - unless I provide evidence that my roof is replaced within 40 days my policy will be cancelled.

I had a house fire in October, Homesite was nice at first and then became unwilling to answer phone calls or return my calls. After Fire inspector gave his report they are trying to find a reason to deny my claim, I will have to sue for repairs of my home. I am disabled and have lung disease and can barley walk, they are trying to put me out in street during the coldest times of the year. Both me and my Grandson were downstairs when Fire started and they are treating us as criminals.

We recently switched Insurance companies to Homesite by Progressive. We were in the process of remodeling our front deck and rear deck. But due to COVID and the national shortages we were not able to get material in and there was a couple of week hold. We were told that our homeowner's policy that we would be cancelled on 12/08/2020 if we had not made the repairs by then. We were able to finish both decks and send the documentation on the week 11/09/2020. They said that the underwriters had 10 days to review the photographs. We have called every day the past week and they just keep telling us that they have not reviewed the photos yet. We are now up for cancellation tomorrow and it is still under review and all they say is that we will send them an e-mail. So apparently this insurance company will cancel you if you are doing renovations to your house,

Our basement flooded 3 weeks ago yesterday. I have called our adjuster no less than 1 time every day since that time and he has NEVER called me back. I spoke with him once when I called the general number and they put me through. I asked yesterday for a manager to call me yesterday. I was assured a call. No call. I have had the water removed but the restoration group was waiting to hear from our adjuster before removing the wet drywall. They haven’t heard from him, despite many calls. My office is in our basement and I work from home so this is affecting a large part of my life and I’m so frustrated. I would never recommend this insurance company.

We have had Homesite by Progressive for 1.5 years now for our renters insurance. Everything was fine until we got engaged and wanted to add my engagement ring onto the policy. It took from September 19th-November 5th for the ring to be added. Once it was added, our policy went from $285 to $675 (which is steep, but not my main complaint). I had to continuously follow-up for an update each week. Every time I called I was given a different answer and told the classic "5-7 business days" and "I will personally call you back by the end of the day with an update" (which neither statements were ever true).

I reached out because I received a notice about my payment coming out on 9/30/2020, I wanted to move my payment to 10/2/2020 (2 days) so my account did not overdraw and my bank did not charge me $35, I spoke to the only available supervisor after a 30 minute wait with a customer service rep, he informed me that there were no options, all I could do is let the payment go through and get charged on my bank's side or cancel my policy and reinstate it in 2 days and pay another 16% down. I live in NC where they required to have renter's insurance or risk getting evicted, I advised Brian number ** that those are not options because they both take away from my rent due on the 1st and he had nothing to offer me, they don't have customer service, they don't care about the clients. All they care about is money. Do not get insurance through them!!

We have been paying into this home insurance for 2 and a half years, then when we finally needed to open a claim after a bad wind storm blew down our fence,90 mile an hour winds!!! THEY WOULDN'T REPAIR OR REPLACE IT. The rude agent Charles, who literally said “I don’t know what to tell you” stated that our fence was old and was worth nothing. ARE YOU FREAKING KIDDING ME!!! It’s part of our house!! So are you telling me that our house is worth nothing too, because it’s “old”. This is ridiculous!!! We have put money into this company every single month!! So they will take your money and not help you when you need it!! So we have NO fence, no security in our yard, and horrible home insurance! We will re rendering that ASAP. We have been Geico customers for over 20 years, and this insurance was through them.. Think they need to reconsider who they do business with. Absolutely disgusted!!

Homesite Insurance's claims team aggressively denies claims. I have to be sued for the damages first, in order to consequently sue Homesite, to receive my claim amount. Do Not Buy Homesite Insurance coverage.

We had a small flood in our half finished basement 6 months ago. Carpet, baseboards, drywall and a lot of personal items were damaged or destroyed. It was a sewer backup so everything was a total loss. We have full replacement value policy. My husband is detail oriented and loves spreadsheets. He kept meticulous track of receipts compared to the loss spreadsheet provided by our insurance adjuster. When we replaced items my husband would email the receipts with their line item information they had provided. My husband basically did all the work for the adjuster. Yet, every time it would take a month or more to get a payment and it would never be for the correct amount. They also would only pay us full replacement value AFTER we replaced everything in an item category. We pay full replacement value, why not just cut a check for the estimated full replacement costs right away?

I am filing a complaint on Homesite Insurance deceptive practices. I just filed a claim on my pool. The adjuster was not knowledgeable, or was deliberately telling me false information pertaining to my claim. First, I complained about my pool leaking, he stated that cracks were not covered, which was NOT what I stated. I told him the pool foundation could have shifted because of the lack of water. He stated “well if the ground/earth shifted, then that’s not covered.” I never said that the ground shifted. After the misuse of my statements, misconstruing my information, he stated that he will go ahead and close the claim. I said “why would you close a claim and you never came to see the damage?” He stated that he is not a licensed pool engineer. I told him to not close the claim unless you get someone authorized to inspect the damage. He told me to get a quote myself, and if he don’t see it within 10 days, then he will close the claim. I HAD NO CHANCE.

I’m getting discouraged. I haven’t received any response to my questions since July 21st. My problem started since the beginning of July and I believe if my questions are answered I will be able to move forward and continue with this plan. Renewal date is on August 11 and I’m skeptical to even renew. Can someone help? I’ve already called for a supervisor twice and no answer.

On April 14 2020 we had a very bad wind storm where it knocked my siding loose on my house. I contacted the insurance company to inform them that my siding is flapping and they are coming off the walls. An estimator came, walked around the house and went on the roof. Checked the roof and went to my yard where I keep my garden equipment. Went on the roof, inspected it and went on his way. After one week I was told the the damage was on at $2000 and it won't be covered by them since my deductible is 2% so they are not paying anything. I hired a contractor to check the siding. I was given a $40,000.00 estimate. I took that estimate and forwarded to the insurance company. A week later the adjuster was replaced with a new adjuster.

Expect my entire roof to be replaced in less than a week or policy will be cancelled. (Roof was fully replaced less than 10 years ago.) Underwriter Karen takes forever to get back to me. Therefore I have to scramble to find a roofer and mean time none of my questions can be answered only an email threatening to cancel. Even if a professional roofer who will actually get on the roof and disprove Homesite's diagnosis that they themselves gave without even getting on the roof, they insisted a roof must be installed in 6 days!! Be careful with this company if you are trying to switch providers to bundle your car and home. They underwrite for Geico.

Homesite has horrible hail and wind damage coverage which I just realized when I had to file a claim this year. First, they raised my deductible from $1k to $2500 at the beginning of the year and then I learned, after filing a claim, that any damage done to any part of the house that does not result in total "destruction beyond its intended use", it's not covered. Hail damage to my gutters, downspouts and aluminum wrapping around doors and windows - NOT covered because rain can still flow into the gutters and all the dings on everything - too bad because it's still serving its intended purpose. WHAT?

I submitted a claim after a pipe under my garage separated. The first time I spoke with my assigned adjuster (and in the first 5 minutes of conversation) she was pushing to obtain the name and number of the plumber who did the work in my house. When I couldn't provide it she wanted the name and number of the builder. It was frustrating to see how little they cared about me and my family and were only concerned with how they could recover their expenses. The adjuster was constantly unavailable, didn't return calls or reply to emails, and didn't follow up with me when something was needed. Homesite denied the garage portion of my claim based on "earth movement".

Got water in my house from a dam failure, and Homesite refused to pay one dime on my policy, including the sewer backup, which I had specific coverage for. Policy is full of loosely worded exclusions, and they pulled every exclusion that they could find to deny payment. Every neighbor in the area got paid out on their sewer backup coverage except us. On top of that, the adjustors were completely uncaring about the disaster that we were facing, and once we argued the denial, got downright MEAN. Stay far away - the discount you may be getting on rates is NOT worth it. I wish I could give them 0 stars!

Had a massive hail storm in our area (classified as a catastrophic hail damage area). Also found our hail damage to be all "cosmetic" (very vague term) and is not covered under my policy. The "adjuster" they sent out was just contracted to take photos and he couldn't tell me who he worked for or tell me anything about the photos or damages he was seeing. Should have been a "red flag" right away. Had my own contractor trying to fight it and still wouldn't cover the hail damage, even though my neighbors with the same hail damage, they were all getting it covered by their insurances. Didn't want to send out someone to look over damages with my contractor. Then started saying it's new damages from the photos he has (so did that adjuster that they sent out even take photos of the damage?)

I have been a Homesite customer for ~5 yrs and experienced the usual rate increases, year to year. This year my rate on the dwelling increased 72%, with my end total premium increasing 54%. There were no changes, claims to the policy. No changes in credit score (high). I called them and after debunking the usual excuses of claims, dwelling changes, credit etc, they gave me the ubiquitous, "rates in your area increased this year". Take that for what it's worth, but I guess I need to do an overall insurance policy shopping trip that seems to be needed about every 5 years of so.

HomeOwners Ins went from $2,200 annual to $7,200 annual. Simple rate increase more than tripled and with no claims and good credit. Homesite danced around this price gouging. Please beware the practices Homesite uses are only for profiting and taking advantage of consumers. I have moved on from them and am saving over $4,200 a year moving forward, a crime was committed even though they will not do time I will never cross paths with this business again.

This company gave me a quote that was fair and I chose to go with them. They came out, checked my building and then doubled their price saying, "It's a block building. That makes it higher." I myself think this sounds crazy but the worst part is I told them in the beginning that it was a block building. I also paid 2 months in advance when starting the policy so now one month into this they are telling me they are going to cancel the policy due to nonpayment and that the advance was for the first and last payment. I could see that if thats what was said to me from the beginning but once again it wasnt. I have been hung up on, told to go with a different company, told they wont do anything about this situation but they will make sure they dont do this to anyone else. What good does it do me if they dont do this to anyone else. I have only been with them for one month and have dealt with nothing but issues out of them.

After getting a quote that was very reasonable I signed up for a homeowners policy. After the inspection I received a list for roof repair, painting wood portion of house (brick home so not entire house), and to replace a side porch that had already been removed and had a contractor agreement in process. I was given 30 days to complete repairs. I decided to replace the entire roof rather than repair it and this was finished in 2 weeks. The paint was in process and porch not yet finished when COVID-19 emergency occurred and I was told there would be delays in getting work finished in 30 days. Progressive gave me a specific phone number to contact Homesite and Progressive told me Homesite is giving extensions due to delays or issues related to COVID-19 emergency.

Insured our new home through Homesite Insurance. We were burglarized within a few days of us moving in, and I could not be more disappointed in how Homesite handled the situation. After deprecation and a large deductible, they only covered ~60% of our losses. After using the service for its intended purpose (replacing stolen and damaged goods), they have decided to kick us off the insurance for making a claim within 60 days of our policy starting. Homesite's parent company had over 10 billion in revenue in 2018. Hundreds of millions of dollars in profit. And they kicked us off the insurance we had already paid for because we used the service we bought. They have made a very stressful situation worse. I have switched providers and am paying hundreds of dollars more per year for the same coverage. Well worth it to get away from this predatory company. I'd give them zero stars if I could.

I have been a loyal customer of Progressive for years and have now learned that there's no value for that. We recently bought a second home, a condo, and chose progressive Homesite believing it would consolidate our insurances and make it hassle-free. They gave us a quote, which was good, and we bought it. A month later I review the policy and turns out we weren't given a welcome home discount, which we are entitled to, since we bought a new home. The person who handled our insurance the first time never asked if we purchased the house.

They insure you then pop up around Christmas saying you have to remove any debris from roof claiming an adjuster came by. So you waste your time paying for roof to be cleared and you send pics. They say pics are too dark. You send more pics. They say it’s not right view. You send more pics all while wasting your time and raising your bp. No one's on same page. Everyone tells you different info. Bottom line is I saw all the reviews were thousands have had same issue telling you that they will review it knowing you will be without coverage if you play into their crap. Nothing is good enough. They waste your time and stress you out. Save yourself the stress.

I recently moved from a condo to an a apartment. I was required to obtain rental insurance per the lease. So I called my auto insurance Geico and asked them to buy rental insurance. They referred me to HOMESITE INS. Two days after moving into my unit, my garage was entered by way of someone having a garage door opener that opened my garage and they took some of my belongings out of the garage. When I called to make a claim, I was questioned and it was insinuated that I was lying about the theft. I was taken aback by the way the claims adjuster was dealing with me. Then they denied my claim saying I did not have coverage.

I called Homesite on December 21st, 2019 and cancelled our Homeowners Insurance. I was told that day it would take 24-48 hours for the refund to be electronically put back into our account. I waited a full week and no refund. I called back and was told it could take up to 10 days for the refund to show up. So again I waited 10 days and still no refund. I called again (3rd time) on January 8th, 2020 and this time was told it could take up to 30 days. OMG three different reps and three different stories. I called right back and ask to speak with a Supervisor. The rep got a Senior Insurance Agent on the phone who told me she was going to expedite my refund and it should be in my account tomorrow. Once again It did NOT show up.

Was signed up to Homesite Ins. through Progressive about one month ago. An inspector allegedly came out to my house to inspect. Made a report stating that my house roof was worn, lifting and/or buckling, and in need of a full replacement. I thought this was a joke of sorts. I was informed that they will cancel my policy if roof not replaced in 30 days. Really?? WTF????? Who has $12,000 for a new roof that I dont really need? Apparently the inspector is some sort of roofing expert. I have no plans to replace a roof that doesnt need replacing. Homesite had no problem taking my money. I am considering filing a bait and switch lawsuit against Homesite. RUN RUN RUN AWAY AS FAST AS YOU CAN. DO NOT BUY ANYTHING FROM THESE SNAKE OIL SALESPEOPLE.

Canceled policy on 11/19/19, 1/6/2020 refunded check for entire year still not cut or send. Spoken with several reps 6+ times, none are competent to update correct mailing address and/or get refund processed. Correct address to mail check to given on 11/19, then on 12/9, told had to wait 15 days to get check reissued once address changed, then on 12/21 and then again on 12/30 told incorrect address in system. Now on 1/6 they claim to have correct address but need to wait 10 more days to have issued.

I signed up for this because of the discount with Progressive...not knowing I'd actually need to use my rental insurance for the first time in my life. From the first, the customer service was a joke. After receiving my policy documents -- and calling CS with a question -- I was told by one person that I didn't even have a policy with them. Here's the thing: the moving company I hired "lost" (stole) many of my belongings in the move, and they did nothing to help. In fact, they cancelled my claim within a week of placing it. This, after the heartbreak of losing things I can never replace. I have cancelled my policy in favor of a better one (which you can find with basically any other company) and am STILL waiting for my refund check to come through. I beg you not to waste a minute of your time with this company, as I did. It was like I had been robbed from the moving company, and again by this insurance company.

Policy at renewal went up 325% after 10 years with company and zero claims. Was told it's because TransUnion had an incomplete file on me. Spent a month writing 3 separate letters to TransUnion to get correct address on file, each time they requested more information. After it was finally changed I had Homesite re-run the score and it came back worse tier from 20 to 21 (was tier 4 previously). Explained to homesite multiple times that we had paid off all our debt about 15 years ago so my credit report is empty (no negatives stuff on it either). They were completely rude and basically told me they were not going to investigate the problem with the "third party" they use for insurance scoring, that this was the offer so take it or leave it. We left it and got insurance through another company for less than my original policy with homesite.

Homesite Insurance Group refuses to take responsibility for their actions. Ask for a supervisor and they will do everything possible including hang up. They refuse on the phone to give the address and phone number of their corporate headquarters which is 1 Federal St, Boston, MA 02110 (617) 832-1300. Among others things, I will be filing mutable complaints with the insurance regulatory authority.

We switched to Progressive on 10/1; the Homesite inspector came out on 10/9. We didn't receive notification that our roof needed to be replaced until 11/11, over a full month later. At that time we were told that we had until December 14th to have the roof replaced, or else my insurance would be canceled! I immediately contacted roofing companies to get bids as well as my bank to get a home equity loan but knew that the chances of getting the roof replaced within the 30 days would be nearly impossible so I contacted the insurance company to see if I could get an extension.

Very slow response to my communications and requests for processing homeowners claim. I made the mistake of letting the representative and his boss know that the service was very slow. Lesson learned: Tell the representative "thank you" over and over even though the service is lousy. Also, I highly recommend obtaining supplemental insurance from another provider other than PROGRESSIVE or skip PROGRESSIVE to avoid the frustration in the event that you need to file a claim.

I have had Homesite Insurance through Progressive for the past three years. I pay a reasonable rate of 600 a year. Recently I found out I have water damage to the side of my house from the neighbor's yard and I submitted a claim to the insurance company. An adjuster was assigned to my case and almost immediately cited the contract under exclusions and told me water damage is not covered on my insurance policy. I live in a flood zone. My broker should have disclose this to me in the first place. These people don't have a problem taking your money but they will do everything they can to deny you a claim. I would not recommend this company and I would suggest you read thoroughly through the contract to make sure you are not signing on to something that cannot benefit you in a disaster in the future.

We have been with Geico for nearly a decade and a few years ago they pulled a switcheroo on us and switched our home insurance policy to Homesite. Unfortunately our area was part of a natural disaster and they had to fork over a big payment to us. They kicked and fought and dragged their feet and delayed payment at every step. Having made a big claim we couldn't switch at a good rate right away so we stuck with them. Recently we had a problem that we called them with and this has to be one of the worst insurance companies. Their reaction to every call is to try to figure out how to justify not covering you.

My name is Amanda ** and I been dealing with a claim since April 19th, 2019 with Progressive Homesite/Wardlaw Claims. The way my claim has been handled has been extremely unacceptable and I have been extremely easy going and have jumped through every hoop that they have made me for the last 6 months, yet we are still getting absolutely no where. I have exhausted all of my options and have even spoke to a lawyer regarding if I should pursue legal action. I thought that maybe taking it up with the main company may resolve something before escalating it to that and dragging it out for who knows how many more months.

I have a policy with Homesite for the past nine years. I may move on principle but haven't decided as the new price is similar to other quote I have recently received. My complaint is in the way they mash your credit report with their home-grown, biased pricing model. My credit score with two agencies is between 750-810. Even with this good to great credit score, they increased my policy 156% this year. They claim all companies reevaluate annually but if this isn't a money grab I don't know what is. The only change on my credit score is the purchase of a new vehicle and Sallie Mae loans for my children. It's like they punish you for being responsible. Ridiculous.

I was told I would be given information 2 weeks prior to actually receiving it and after multiple phone calls emails and a text message over several weeks they finally messaged me back with just a phone number to call. Horrible customer service. Would not recommend.

I had my house for almost 20 years. The charter for my neighborhood specified roofs had to be tile. I had Liberty Mutual for the majority of my time. In May 2019 I switched to Geico/Homesite as Geico is whom I have my car insurance with. In June I had a windstorm that cracked some of the trusses in my roof. Homesite declared my roof was built incorrectly and didn't pay anything thus costing me all out of pocket! My advice do NOT use Geico as they are actually using Homesite and Homesite is terrible and unprofessional.

I have been robbed over 20 times since coming to Dallas. In the 60 years before that, perhaps once or twice. Every single time I notified the police right away. And in the first 10 or so times I notified Homesite insurance as immediately as well. They claimed later that I didn’t notify the exact right person in their organization . But how am I supposed to know which exact person to ask for? And they failed to pay every single claim except one. They say that the police are at fault because they didn’t make proper reports. But the police apparently don’t make reports.. but they don’t by tell you when they sell the insurance that payment depends on something that virtually never happened s. It’s all a scam.

I had hail damage to my roof and contacted a roofing expert who came out to my home to assess the damage to my roof. When he came he said there was enough damage to substantiate a claim with the insurance company (HomeSite). They came and did an assessment as well but when they were finished they told me they were going to deny the claim. The Roofing company technician who was here with them left as quickly as they denied the claim and then I asked the agent who was here if it was going to cause an increase in my premium. He said yes.. Even though they denied the claim they raised my premium and now I am forced to pay 1900.00 plus every year and it seems to go up every friggin year. This company is absolutely the worst insurance company I have ever dealt with..

After Hurricane Harvey hit us. We had damage to our home and had to evacuate for 2+ weeks due to 4 ft of water. Benjamin was our adjuster. He was fabulous. We had no problems with our claim. I don’t understand all of these bad reviews. We did not have any kind of difficulty during our devastating storm. Harvey has left others still out of their homes 3 years later. Thank you Benjamin for all of your help.

I filed a claim on July 14,2019 right after the hailstorm. Never filed a house claim before and I am 66 years old. In 2017 Geico gave my application to bundle my auto insurance with my new home insurance to Homesite. Never heard of them before but have had them for 2 years. Roof needs to be shingles, broken window, damaged siding, Trex deck railing got destroyed from the golf ball sized hail. It has been 30 days and I don’t know what Homesite will cover. In this rural setting all my neighbors have got answers and damages ranging from $37,000 to $77,000 and been paid. I am still waiting. Randy in Townsend, Montana

July 2018, switched auto & home insurance company. Original quote for home insurance was $837/year. When it came time to pay, $866/year. Paid it. Time for first renewal. Increased $118 making it $984. I called to find out why. Guy I spoke to was polite. They recalculated accordingly to their formula, and they increased my dwelling by almost $20,000. Now my insurance has my house valued, literally, twice my assessment. Which I know house insurance does not value home same as local assessors, but TWICE the amount? Just very leery because of the pattern I’m seeing. From what I was quoted to actual for first time, then renewal increase. Yea, only slightly less than $10/month now. Is it going to increase every year 10/month?

On June 16 we had a tornado touch down about 4 blocks from our home. I called Homesite Insurance. Having my basement flooded I wanted to get it fixed before we got any mold issues. After going back and forth with their claims department they finally sent a national company that came and did there clean up and drying. Since then I have been trying to get my basement finished (drywall and paneling and putting in the new cupboards and such.) I have called them several times to get this project completed.

Don’t believe a word they say. I had a legitimate question and concern and two people would not give me the name and number of someone able to solve my problem. Unacceptable and maybe they may be less expensive for some items. If they give you a hard time filing a claim then it isn’t worth it. As a result I tried to get the name and number of an officer of the company and would told they don’t have that information and wouldn’t even try to find a person with some authority to do something or at least tell me how to get in touch with him or her. Furthermore, I can

I filed a claim after my vehicle was broken into. After two weeks of giving me the runaround I was told to submit receipts and or pictures to show proof of purchase. Once they were submitted, I’m told to send pictures of me wearing the bag that was stolen from my car. This was after I emailed her the actual receipt from Burberry showing the itemized purchases including the bag. I’m not sure if she is questioning if I, a ** woman can afford a $1400 purse or if she is simply trying to piss me off! Secondly, the initial email that she sent states that a picture of the box or serial number to prove proof of purchase was sufficient. I emailed her the box (including the serial number of my MacBook) and she states that she need an email that shows I purchased the MacBook from Apple. At this point I’m insulted and very frustrated. I am definitely finding a new insurance company.

When you purchase a Homesite Insurance (HS) policy for your home, make sure to educate yourself about it. For a single storm, HS insurance will only pay depending on the "the health" of the tree. Two trees fell. A dead one from my backyard onto the right neighbor's fence. The other one "alive" from my neighbor to the left. The HS insurance won't pay for removal because it was dead and they called it "negligence on my part".

After completing my home purchase I received notice they would cancel my policy unless I spent $1,500 to trim trees around my house. I did. The next year they doubled my policy amount. Cheap to get you in the door, then pray you don't notice the astronomical price increase until it's too late. I would think most policy holders are for one year max.

They are the worst. No way to escalate an issue either by calling and no emails listed on website. Water Heater burst on reported on 5/21/19. Servpro initially came in but then stopped because they needed to speak with Homesite. Homesite did not call them until I sent a threatening email and there was a week delay causing additional damage. They did not schedule a field adjuster to come out for 20 days from date of claim and they came 22 days from date of claim.

I have renters insurance through Homesite and when I got engaged I immediately contacted them to add my ring to my insurance coverage. The man on the phone was very helpful and told me to email them a copy of my appraisal. I was told it would take 2 business days to review. Well, 9 business days later, and one phone call to inquire about it, it still hasn't been added to my policy. I have emailed several times and haven't gotten a response and the last person on the phone I spoke with was very unhelpful. So, I called this morning, and cancelled my entire policy. I've switched to another insurance provider for my renter's insurance AND got my ring insured with no delay.

They owed me a refund check for a house I sold in 4/2018. When I noticed I called them in early April 2019 for the refund, I gave them my new address and documents to show I sold the prior house. After a few weeks of waiting and no check I called and it turns out they sent it to the old address. They said they'd put a stop to the check and reissue me a new one. I waited a few more weeks and still no check. I called back to find out they never reissued my check at all. Since they repeatedly made mistakes I asked that they overnight it and they refused. Two weeks later and I still have no check. I called them back for the 5th time and was told it was sent out two days ago (11 days after the last call and almost two months after the first call). God willing, hopefully I'll get it soon.

I had an electrical fire in March 2019. The fire was small but very hot and it smoldered which left the entire house unlivable. Homesite provided a company called ALE (also known as Onsite Temporary Housing). After promising a large trailer with one bedroom and plenty of living space, I ended up receiving a two bedroom with living space of 8' x 14'. This provides 112 sq. ft. of living space for 2 people for an estimated 8 to 10 months of rebuilding my home. The trailer was delivered filthy with items left from the prior users (it's in the lease agreement that I will pay $350 to have the trailer cleaned when I'm done using it).

We purchased Homesite Insurance through Geico as first time homebuyers a few years ago. Never had to file a claim until our retaining wall collapsed. It’s a 2 tier elevated wall and the upper level came down, bottom layer solid as a rock. 20k to replace 95 feet of upper retaining wall and 28k of coverage per my policy. My adjuster tells me through email flood damage at the base isn’t covered. There never was a flood, base of the wall is solid. How would a flood affect the upper level and not the base. Asked to escalate and it was never raised above my adjuster. Now I had to retain a lawyer and file suit. Only email response, “My supervisor will reach out to you directly.” Been over a week, never happened. My lawyer reviewed my policy and the damage (he’s a civil insurance expert) and finds no reason they can deny coverage. It’s just a stall tactic designed to force people without means to quit and pay for it themselves. Horrible they would do this.

We had a tree fall. It took out a fence, lg igloo dog house and a pool. They didn't send anyone out to assess the damage. So we have to take pictures and send them in. And then you wait for them to tell you all you're going to get is 64$! For every thing. 64$! What are we going to do with that!? And the only way to get that is to send in receipts where we replaced the pool and the dog house. Didn't say anything about the fence or tree removal. The fence is only worth 30$. How could you tell someone that. I'm glad it didn't fall on our house. We may have got 100$. This is a terrible company.

I’m a first time homeowner and purchased my house 3 years ago. When I selected them, it was mainly because of their competitive pricing—I never thought I’d actually have to ever file a claim. I had a small electrical fire in my basement which created more damage than I would’ve expected. I called Homesite immediately after the firefighters had left, and the rep’s first question was if my family and I were all ok. Very nice touch during a stressful time. We put in a claim after a couple of days, and they released the payment within 24 hours. Very speedy service! I’m very happy with Homesite and plan on keeping them as my insurance company for a long time to come.

We purchased a renter's policy when we moved in February. Unfortunately, we also suffered a theft 3 weeks later (fortunately, the stolen items were recovered). I spoke with a claims adjuster, she was super pleasant and helpful, and after going over everything, we decided it was best to withdraw the claim. The deductible was more than the value of the stolen items. Ok, no problem, I was reassured the claim was withdrawn, wouldn't go against me or the policy and all was good.

I would give them Negative Stars but that still doesn't come close to the egregious customer service. I filled my claim 3/7/2019 with the official police report attached, as well as proof of ownership for all my stolen items. I was told on 3/14/2019 that my claim had been handed over to pricing for my estimate. It takes about a week, well it's 4/4/2019 and pricing still hasn't sent over my estimate. Code for another way to get out of paying me for my stolen items. Not to mention countless emails I sent to my adjuster which received no response. Multiple calls where I was placed on hold or transferred to inactive phone line and being disconnected.

I, like most other reviewers, thought bundling less expensive car insurance with homeowners would provide a discount. My policy was $2600 a month on a $165K house. On January 11 I canceled my policy and switched to a much more reasonable company. Knowing I had an escrow analysis in March, I figured this would give them more than enough time to issue a refund.

I have had Homesite as my insurance company for 5 years without a claim. Last month my mortgage went up $300.00 a month. When I called they told me that my insurance went up from $1100/year to $2600.00 a year! When I called they asked me "have you looked at your credit report lately?" Really??? My score has not went down since I've had them. Insane.

I wish I would have done the research before switching. I thought bundling my auto and renters would offer a discount. It seems that my claim was denied for fraud and when I called the adjuster he mumbled on about things then said he couldn't discuss it. I would receive a letter in 7-10 days. I then sent him proof of the items I purchased and he still said the claim would be denied. I am now escalating it and in the meantime have switched insurers. Worst company ever.

Progressive insurance in the homeowner's category is Homesite insurance! I need to find another home insurance company as Homesite will take your money monthly but there is very little they do for a 14 year old home.

I insured my home with Homesite and had coverage for eight years without a claim. We bought another home 5 years ago and insured it also. Last month we had a terrible wind storm come thru and devastated our roof. The roof replacement was upwards of $20,000. This is the first claim ever with the company after paying 12 years of premiums. Homesite sent a settlement statement to me stating they would only cover the actual cash value of the roof if it is over 10 years old. They were going to depreciate the roof and not allow me to recover the depreciation due to the fact the roof was 11-12 years old.

I was surprised to see all of the bad reviews for this company, but I haven't had to make a claim so I base my review on my interaction with the customer service agent Ray. I received a letter from our mortgage providers saying we might not have enough coverage for the home, but our policy has a base value plus an additional 50 percent of coverage.

Lied to me and told me I only have $500 ded. To replace roof. I actually owe 5,500. They also raise my insurance $100 every year which is the most I have ever paid. They refuse to explain why. Their manners are the worst and they mocked me on a call once. They are refusing to reimburse me for overpayment on a roof. I am filing a complaint with the insurance commissioner. Please do not waste your money with this company. They lie!!!

I move on December 8, 2017, on December 20 a driver went off road hitting my house from the side ripping my front door and landing in front of my dining room. I was left to deal with my insurance company, Homesite. The adjuster let us know that our insurance might go up. I never expected to go up 65%, even though I did the claim with the driver insurance. Do not use this company, they lack concern for their clients. Poor company!

I contacted Homesite to verify my centralized alarm discount to see if I should drop the centralized monitoring. They said I had no such discount. I alerted them that I did indeed have the service and since 2014 when I signed up with Progressive/Homesite. They verified that and said, "You had it and in 2016 we dropped it because you didn’t send in a certificate of centralized monitoring." I informed that I’d never been contacted about that requirement nor was it mentioned in my yearly reviews with them - in 2015 it was renewed without that requirement and that I will send them that certificate plus paid invoices for centralized alarm so they can retroactively apply that.

If I could give this company negative stars I most definitely would. Several times, during my VERY short stint with them, I expected somebody to jump up and say "SURPRISE!" and point to a hidden camera. Yes, they are that bad. They claimed I had moss growing on the SOUTH side of my house, among a whole host of other imbecilic comments. Every time you call to try to talk to somebody, you will NEVER get past the low-end secretary who can do nothing but say, "I'll have him call you back." They will NEVER call you back. I have no idea how this "company" is still in business.

Auto "Reviewed" policy and went up over $500/year. Second time it's occurred. I noticed it when my mortgage increased over $100/month. Eric, Supervisor ** advised because I didn't see the paperwork in July & respond sooner the rate would be pro-rated. No claims on policy & when they reran whatever they run it went up by $150, not $500. Not only did was he dismissive with my issue but began to interrogate me about my living situation & wanted to discuss "IF" the contract was the correct one. I didn't call to review my contract - I called to review the significant increase for unsubstantiated reasons. Had to "write" in for review. Here is one review Homesite Homeowner's Insurance thru Progressive. Ironically, the greeting when I called was "Thank you for being a Progressive customer for over 10 years". Obviously Mr. Supervisor Eric ** wasn't part of that greeting sentiment.

I closed on a house and already had Progressive auto insurance, so figured I'd go with Progressive for homeowners insurance. Two weeks after closing they tell me that in order to keep insurance with them I need to replace my entire roof, and paint my entire exterior, in addition to other things, in order to keep my policy! It's literally impossible, let alone unreasonable. Also, I recently had a thorough home inspection that said nothing of the sort. Then they tell me that they'll issue a PARTIAL refund if I switch policies?!? This is on December 19th. So they keep money, screw me over over the holidays, and then they tell me they'll need at least a month to issue the refund?!? So they get a month to write a check, and I get two weeks to replace my entire roof, and paint my house. Super cool. I'm cancelling my car insurance with Progressive now too.