Homesite Insurance Reviews

We filed a hail claim a year and a half ago, our first claim. First adjuster said everything is fine - just aged, and misquoted color matching in our policy. We demanded our adjusters point out what they were quoting in the policy, but repeatedly they would say they would follow-up, we would get sent to voicemail and receive no response, eventually see we had a new adjuster in our online view and have to attempt through a supervisor, and go in circles from there. We demanded a reinspection through the call center.

Homesite failed to add my house number to a homeowner policy I purchased. When I was notified by my bank that 2 months later, Homesite refused to update my policy to show my house number or refund my premium. Basically, they kept my premium without insuring me. Definitely will never do business with them again. They should be shut down!

Homesite home insurance inspector took blurred, indistinguishable pictures of my roof, stating it needed replacing. Customer service agent stated they could not see the roof clearly and angles are incorrect. My roof is in perfect condition, as stated by another inspector. Also, Homesite claimed I have an unattached garage, which I do not. I experienced rude, incompetent staff at every level. I canceled immediately. I was charged $250 for 5-day coverage. Complaints filed with state board or insurance.

Would leave zero stars if I could. Horrible online dashboard, horrible customer service and communications with no information. They cancelled our policy without notifying us for more than a week. Awful, awful, awful. Avoid! We easily found another provider who is way better and even cheaper!

Progressive Homesite Insurance runs on dirty tactics. They never answer messages, emails, or phone calls, leaving you in the dark for weeks. Instead of handling claims professionally, they send out auto-generated letters threatening to close your claim in 20 days without ever addressing your concerns. Zero accountability, zero communication, and absolutely no respect for their customers. If you value your time, money, and sanity, stay far away from this company.

Based on my initial experiences with Homesite, I hope and pray I will not need to file a claim while under their umbrella. I was assigned a Homesite homeowners policy without my input by Progressive. Keep in mind that pursuant to the United States Freedom of Information Act and the Progressive Notice of Information Practices, I am legally entitled from Homesite information regarding the sources they used to assemble my quote. To this date, and despite three US mail requests to the above, they have not responded. The perception now is: as long as they have my homeowner's premium in hand, they no longer wish to be encumbered with consumer nonsense that requires the expenditure of 'unnecessary' man/hours.

I regret signing up for this insurance. It was the worse experience; first, they didn't sell me the correct coverage, and when I made a claim, they told me it wasn't covered. I tried to get them to correct their mistake & cover me retroactively and they would not. When I wrote to complain about the adjustor or claims person, they again had her handle her own complaint. How unprofessional is that? I am seeking a new insurance with integrity. I got this coverage through Progressive, and I am quitting them too! I am so frustrated. I should have came here first.

They changed the premium (I've had zero claims) significantly and horrible at customer service. Run fast! You can't get hold of them. You have to fight with an AI bot and it goes in circles. They're just a horrible company.

Truly horrifically bad customer service and website. We have had insurance through them on two houses for almost 7 years and have spent countless hours just trying to get access to view our policy on their website. We still can not view or pay our annual coverage online. Our password has been reset dozens of times. We have been forwarded to the tech support team dozens of times. No one has ever followed up, gotten back to us or helped us solve the problem. Our annual payment on one house more than doubled last year. No explanation why and it’s particularly confusing since our second house is nearly identical and only a couple doors down and it’s annual payment only increased 35% (still an enormous increase). I can’t even imagine how impossible these people would be to deal with if we were actually trying to make a claim on something. Their service is borderline criminal.

Run, don't walk from Progressive/Homesite. These folks are all but criminals. We got what we thought was a good rate when building our properties (Cars, Boats, Home) with progressive only to find out that Homesite sent a contractor to take images of outside of our home. We then received accusatory and borderline demeaning letters that we lied about having a dog on the premise (we don't and never have had a dog on our property), a wood burning (we clearly stated we had this as secondary source during application), that our house had bare wood (yes indeed, because we are actively scraping and re-painting it) and that we needed a whole new roof (ours was done within last 20 years and is fine).

Terrible experience. After 11 months of discussions, multiple home inspections, a non-responsive desk adjuster, and formal complaints to their consumer affairs department, I had to hire an attorney to handle my claim. I also ended up filing a complaint with my state's department of insurance. Do not recommend.

I will never use them again and if anyone reads this, find someone else. They apparently don’t want to pay out for a breaken I came home to, they will take your money but don’t want to pay it out when you need it to instead wants you to jump thru hoops after hoops. Wants receipts from 4 years ago and phone records and people numbers, like if you don’t want to pay out, then say so instead of making it like I’m not cooperating. This is the worst company I've ever dealt with.

First, my policy went up 27% in one year. Then I signed up for a payment plan to do quarterly payments but was put on a monthly payment plan anyway. I got a billing reminder 2 days AFTER the first "due" date saying my "payment is due tomorrow." So I called and had to go through the automated system, which asked why I was calling and I told it "billing." So it put me on hold, and every 30 or so seconds while I was on hold, it broke in with "Do you have better things to do? Sign up for autopay and forget about due dates." They can't handle setting up payment plans correctly, but desperately want you to "forget about due dates" and let them charge you whatever they want, whenever they want.

Been battling for MONTHS with this company to renew my homeowner's insurance. They said they came out and looked at my roof (they didn't). Claimed I needed a new one (I didn't). Paid 15k for a new roof. Sent in proof on 6 separate occasions. Only for them to not renew my policy. I spend literally hours on hold trying to get to them just for them to not even give me a reason for renewal and hang up on me. Garbage company. Garbage employees. A lawsuit is needed desperately.

I will NEVER use progressive Homesite again. I had a hail and windstorm go through my area on June 21, 2025. I made a claim for hail damage to my roof. The adjuster (AFICS) that was assigned was so incompetent and unprofessional I have ever dealt with. He was too lazy to come to my house and look at the roof, instead I spent 3 hours trying to do a video call with him so he could take pictures on a 90-degree day. The video kept failing and he could not see the damage due to the sun glare. He flat out told me I did not have any hail damage to my roof, just the shingle were old when they were put on.

I am writing to formally express my profound dissatisfaction with the customer service I received during a recent phone call to your company on 07/29/2025 @ 8:38 am - 9:00 am. The representative exhibited an unacceptable level of unprofessionalism and rudeness, making it impossible to resolve my inquiry. From the onset of the call, she repeatedly interrupted and cut me off, preventing me from fully explaining my situation or asking my questions. Despite my attempts to politely request that she allow me to finish speaking, she continued to talk over me, repeating herself and showing a complete disregard for active listening.

I called Homesite today to ask for help getting US Bank to update my homeowners insurance, and Erin (from Green Bay) was absolutely incredible. She went above and beyond—actually joining a call with me and US Bank to make sure everything got straightened out. Her professionalism, kindness, and initiative were far beyond what I expected. Erin was truly wonderful, and every employee should strive to be like her!

Such a horrible company. Cancelled my policy because they deemed the roof of my house needed to be replaced. Does not even give you time to have it replaced and even if you try to contact them, you get sent to the insurance company that you purchased the homeowners insurance from. I would not recommend Homesite to anyone that wants homeowners insurance. Ever!!!

My family use Homesite through Geico to insure our home as per the requirement for taking a loan from the bank to buy the house. During our first two years we had a bad pipe leak that destroyed our kitchen. We made a claim with the insurance company we had at the time, NOT HOMESITE, and after the claim was so poorly handled, we picked up Homesite after the repairs. Three years later we caught another small leak but stopped it before it caused significant damage, we opened a claim to help with repairs but after the repairs were done, without notice (Email, phone call, text, NOTHING) I receive a check in the mail saying Homesite has cancelled their service/coverage for my home and are refunding me.

Snakes. Policy went up 36%. Spoke with agent for Homesite (via Costco), went through every single line item within the Declarations page. The dwelling was valued too high thus they collect a higher premium from you. Come to find out via persistence and asking questions, "why is my dwelling so high?" via the second agent she offered: "you can request Lower Dwelling Coverage by approx 50k lower and then 100k lower from stated dwelling coverage. She offered THREE Dwelling totals!

Totally frustrating SCAM! Paid down-payment then 10play plan. Can't get a human AT ALL. After forking over a total of $623.75 I received notice they were canceling policy because "dwelling roof has missing and/or damaged tiles that require repair and/or replacement" BS. An inspector called then never showed up when he said he would. If he did when I wasn't home my security cameras would have tracked him!

Absolutely the worst! Simple hail claim for roof damage. I can never get a hold of my adjuster, Kaisha. I had to send a time limit demand to her and her supervisor to ever get a response on my claim after it was approved. Their initial payment to me was less than $1K for roof replacement with code upgrades. Long story short, they sent their adj out, he flew a drone and took some pics. He refused to look in the attic to see that my decking was not up to code. I sent in photos to support, Homesite argued saying "we don't have proof that is your roof". I was advised to have my roofer send in pics once the roof was tore off to show the slatted decking. I was told that once the photos were submitted, it would take 1-2 days to approve.

We had a water leak in our ceiling which flooded a portion of our home. I filed a claim with Geico (Homesite is the vendor they used for Homeowner's Insurance) and was told to get 3 contractors to provide quotes. OK - No problem, right? I got on to Yelp and found three 5-star vendors, notified them that this was "quote only" since I didn't want to get anyone mad. I received 3 quotes - 1/$31K, 2/$36K, and 3/$38K - So I look at this and say, "OK - it's going to take at least $30K to fix the damage. They offered me $4K. WHAT?!?! Then they went through and nickled-and-dimed every single aspect of the repair.

We had a contractor doing some electric work in our attic who stumbled across a horrible roof issue where several of our joists had cracked in half. I Immediately opened a claim, and it took over 2 weeks for an inspector to come out and more than 6 voicemails from me. The inspector was decent to work with and agreed with our contractor that this was a 911 situation and the cause of the cracks were unknown. I was able to find our original inspection photos proving the joists were sound when we purchased the home 3 years ago. Even so, without knowing what the peril was, and despite the inspector agreeing it was "sudden and accidental," Homesite claimed no damage was discovered that they could cover per our policy, simply calling it "wear and tear" despite the obvious sudden and accidental nature of the issue.

The home is 5 years old. Insurance premium for the first year was $980, second year 40% up to $1400 and this year, for renewal, they want $1750, 25% increase. Do not deal with thieves, though it is hard to find one that is not.

I have an active home insurance claim from 01/22/2024 for a leak in the ceiling coming from water intrusion from my roof. On 03/28/24, we signed a lease for long term housing that was paid by the insurance from Coverage D in my policy. Coverage D covers additional living expenses such as rent and utilities since I'm still obligated to pay for my mortgage and utilities at my affected property. The problem I'm experiencing with Homesite/American Family Insurance is their constant delays on repairs done to my property. My coverage limit is set to expire on June 30th, 2025, forcing us to pay out of pocket for a rental home in the time being.

Progressive Home Insurance was the worst decision I made. Customer service is poor if not rude. An agent today even hung up while I was still talking because I was complaining that they sent me to a credit collectors agency after years of paying on time. Mind you that I did not receive appropriate communication. My policy was on hold because they wanted me to do work on my roof. I did and they dropped me and sent me to the collectors agency for a 200 dollar bill that according to their website I owed them nothing. Stay away from them.

Filed a claim for storm damage, and they would not cover it under the full policy. Managers Kathryn Morris and Phil Wehmeyer were not helpful. Kathryn was condescending and mocked me, and Phil just would not take my calls nor return them in a timely manner. Very unprofessional.

Homesite. This is the worst, from 1 year to the next my homeowners insurance went up over $700 so I shopped. Allstate matched my old policy, so my escrow by $1000.00. I've been waiting for that check. 4 total. After 2 months called. They said they will cancel and reissue a new Check 2 months later, I just called. They never mailed the check. Horrible, then 10 days, 4 months later NOTHING!! Overpriced and Service Sucks.

Never go for this insurance. This company is most unethical in terms of their commitment. I had a very clear liability claim for water flooding in my apartment and their adjustor was really really opportunist. He continued giving long talks for two days, and went out of the basic ethics of paying on simple claim. It was my mistake to pay out the claim to contractor thru my apartment web site due to default total payment option. Any good company could have seen this as mistake and still approved the claim as it was a clear case of claim against the liability. Never ever go for this company. They saved few grands by going most unethical way.

A complete and utter dog shit scam of a company. I give them money every month, they take it, and that's basically the end of it. Just pick any other one because they are the worst. Terrible software. TERRIBLE customer service. TERRIBLE communication. Their email domain link was invalid. It took over a week before anyone even got back to me after a tornado hit our home and multiple people tried to talk me into closing the claim myself. I never talked with the same person twice & always had to start from square 1 with everyone. Just literally the worst.

Homesite Insurance (Owner American Family), Underwriter for Progressive Insurance. DO NOT buy Home Insurance with Progressive! You will be very disappointed. The little you save with Progressive, you will pay for your own roof replacement and or repairs. Homesite will deny, disregard any and all Roofing issues you may experience. Adjusters are RUDE, WILL TALK DOWN to all Roofing Companies, even one with 40 years experience. HOMESITE/PROGRESSIVE HOME INSURANCE GETS ZERO STARS!

After 1 year, underwriters cancel coverage, due to there is no fire hydrant within 1000 feet. in addition to claiming, I have no fire dept. in range. Nearest fire dept. on my paved road, is 2.6 miles, with another at 5.6 miles. I have a 60 ft driveway to the road. No claims in 30 years. After looking at poor reviews, not worth fighting for. Never heard anything so ridiculous, agent just follows rules, no matter how unreasonable. Policy Clearly puts out ALL RURAL HOMEOWNERS.

Horrible! I got stuck with them thru a bundle from Progressive. Homesite gave me the royal shaft. First off my home cost 350k new construction in 2018. I went online to get coverage. I set all the coverage parameters at that time. Coverage A 500k. The policy was written at that coverage amount but not a week later they send an adjuster, the following week in the mail I get a letter showing the original yearly premium went up from 1800 (Coverage A 500k) to 2500 (Coverage A 801k). The reason I was given was that the adjuster labeled my home as a custom grade home. When I had the home built it was at builder's grade specs, bare everything, no structural upgrades whatsoever.

Extremely Disappointing Experience with Homesite Insurance. I am thoroughly disappointed with the service I received from Homesite Insurance. When I purchased my home insurance through GEICO, I was unaware that my home was insured through Homesite. I recently had to file a claim for roof damage, and the experience has been frustrating and upsetting. The adjuster, Carl **, was incredibly rude and unprofessional. During our conversation, I expressed that I did not want to continue working with him and requested to speak to a different adjuster. Instead of accommodating my request, he became even more aggressive and even threatened to close my claim.

This company is absolutely awful now. Rate increase of $700 for no reason, then make it impossible to cancel. Customer service says they are 24 hours and they are closed. The entire experience has been awful. I do not believe this is the same company anymore. I bet they sold it under the table it is a complete scam now.

I am regretting taking Insurance from this company. Horrible customer Service. Stay away if you want your Insurance to pay your claims. They use delay tactics, change adjusters and new adjusters don't find old correspondence. Website provides no details of claim status.

I would NEVER advise anyone to use this Home Insurance company. They farm your name and credit info to anyone they feel like without your approval. They delay support and blame it on anything outside of their own fault. Words of warning, do not even ask for a price.

This company refused to fix my roof because of a hell storm and the inspector Brittany was not knowable, related to wear and tear on a home. They would not repair my wooden fence either. I am very disappointed.

If I could rate a zero, I would. Simply put, Homesite covers pretty much zilch. The only reason I have their bogus coverage, is that they are currently included in my mortgage. I recommend that you avoid them!