Homesite Insurance Reviews

I file a claim and collecting for the claim is horrible. You have no way of contacting your claim adjuster to get paid. They give you an email that is not valid and is return undeliverable so can't send in your bills and receipts to get reimbursed. They never answer you back. So far I am out of the money I put out of pocket. I am thinking I might have to hire an attorney which it might not be worth it. Do not get this Homesite Insurance. You will regret it everyday.

Completely bait and switch. Low price originally then doubled it. Worst part is after I canceled and got other insurance they apparently reinstated my policy due to "documents not sent in timely manner". whatever that means. On top of trying to cancel twice they had me locked in autopay as well and unable to turn it off thru the app. Finally got it fixed somewhat but they're still trying to charge me for a month that I wasn't even covered by them and had different insurance. I don't think that's even legal. Beware this company

This is the worst Insurance company out there! Don't do business with Progressive or Homesite!!!! Progressive Home, by Homesite automatically renewed our policy for $20,058.00 annual premium and our mortgage company paid it!!!! Our policy for last year was $3,752.00, which is a $16,306.00 (535%) increase. Neither Homesite Insurance nor our Mortgage company made any effort to verify that the new rate, being 5 times larger than last year’s, was correct or that we agreed.

We have Progressive Home by Homesite. Last year 2025 we received notification that we needed a new roof and remove existing siding and replace with new or they were going to cancel our insurance. My husband and I spent over $100,000 dollars last year on our home. Having a new roof, new siding on top of the old, shutters, gutters, windows (22) and new doors (4). Sent in our paid invoices along with more pictures, quote on quote they couldn’t see what we had sent in. I actually called and spoke with someone about the discouragement from all this.

Absolute WORST automated phone system. You can't speak to anyone and the phone system must be from the '80s because it doesn't recognize anything and randomly hangs up on you. Stay away from Geico for home insurance simply because they use Homesite. Cross my fingers that I never have to use them because I expect it will be a horrible experience. Once my year is up ... bye bye!!!

My son recently passed away and had renters' insurance through Homesite. This has been a complete runaround to receive a refund check in his name. We have been contacting them for almost 3 months now, and when you finally get to speak to an actual human, they say they need more information. All I need is a request for an address change to have his refund check sent. They don't respond to or reply to emails, and they are not helpful at all. Something needs to change with their "process" because it DOES NOT work. I will NEVER recommend this company to anyone. Who knows if I'll actually receive the refund check for my deceased son, but I'll try again in "7-10 business days" since that is always their answer. TERRIBLE EXPERIENCE!!!

Progressive reviewed my auto insurance when I moved to another state. They suggested I speak with Homesite afterward to discuss homeowners' insurance. Homesite reviewed my information and offered an attractive policy. A month later they sent an inspector who stated my roof needed to be replaced although it had recently been given a tune-up and treatment by Roof Maxx. I was given thirty days to replace the roof, which I was unable to do, and the policy was cancelled. To add insult to injury, I have to pay more for less coverage now with my previous insurer.

Terrible company... poor customer service. I cancelled my policy on 12/26/2025 and somehow it fell through the cracks. This was after my premium went up almost $400 (filed no claims). I had to resend my cancellation information on 1/16/2026 (Good thing I kept copies). I finally received an email yesterday that I will be receiving the refund check in 4 weeks (I don't understand why it's taking that long, because that needs to be sent to my loan company for escrow for a new escrow analysis to be completed). Just stay far away from this company!

I switched to Progressive/Homesite after 10+ years of claim-free coverage. After a home inspection, they threatened cancellation, claiming “no water source” and “no fire department,” which is false. My home has a working private well and is 2 miles from the fire department. Homesite also incorrectly said I have city water. They denied my policy because of a volunteer fire department—this is illegal under NY law. I provided proof, and they never followed up. Forced to cancel to avoid a lapse. Unprofessional, inaccurate, and unacceptable.

First renewal quote is increased by over $400. More than half the info used by the underwriter is some kind of fabrication. This is the nature of most companies and Homesite is no exception. The underwriters should be investigated.

Best homeowners insurance I have had! A tree fell on my house. They paid for new roof, partial driveway and other damages. No hassle and refund checks came fast! The insurance claim guy who came to my house made me feel like he was on my side. Never expected or experienced that before in an insurance company. I highly recommend Homesite! Thank you.

I was given a outrageous rate for home insurance. I found a more very low affordable with another lender. I called to cancel my insurance and was not given any cancellation letter or confirmation number. Do not buy insurance from Homesite thru Progressive Terrible customer service. Buyer beware. Shop around. I going to make a formal complaint.

I closed on my house 10/10/2025. On 11/10/2025 I received notice that my home insurance was being cancelled on 12/20/2025 by Progressive by Homelite due to granular loss on my shingles. My appeal of this decision with the professional home inspectors report on the roof that I had done during negotiation for buying the home went nowhere. Offering to have the home reshingled next spring which is the earliest any of the 4 contractors I contacted for bids could offer and asking for an extension to then was denied. Beware using this company if your roof or the home you plan on buying is not new architectural shingles.

I do appreciate having the company to provide coverage for me if any hardship was to come. So I did experience a brush fire on the property I am living on. The agent I had on my initial call was great. But Teresa ** was ok until my call today after doing what she requested to the best of my ability. Was rude, not considerate, her tone was sharp and uncaring. I would never want her to do anything for me here with this company. Because of her actions and uncaring doing time me losing all my belongings and to tell someone in a sharp tone I fell out crying at my job, dealing with her is so overwhelming and to spread the word to all forms of web engines because I don't want anyone else talked to like a dog like you don't matter, so upsetting losing everything is a fire then you have to deal with people like TERESA **!!!!

Homesite insurance is the first and only time I have ever had a pleasant and fulfilling experience with insurance. I'm 40 years old and when we had storm damage to our siding and roof, I was terrified of the financial burden that was going to be repairing it. All of my previous experiences with other insurance companies to this point was that they would wiggle and worm their way out of actually covering my family and I for our losses. I had just switched to Homesite through Progressive at the beginning of this year (2025) and was sure things were not going to go well. I COULD NOT have been more wrong.

We filed a hail claim a year and a half ago, our first claim. First adjuster said everything is fine - just aged, and misquoted color matching in our policy. We demanded our adjusters point out what they were quoting in the policy, but repeatedly they would say they would follow-up, we would get sent to voicemail and receive no response, eventually see we had a new adjuster in our online view and have to attempt through a supervisor, and go in circles from there. We demanded a reinspection through the call center.

Homesite failed to add my house number to a homeowner policy I purchased. When I was notified by my bank that 2 months later, Homesite refused to update my policy to show my house number or refund my premium. Basically, they kept my premium without insuring me. Definitely will never do business with them again. They should be shut down!

Homesite home insurance inspector took blurred, indistinguishable pictures of my roof, stating it needed replacing. Customer service agent stated they could not see the roof clearly and angles are incorrect. My roof is in perfect condition, as stated by another inspector. Also, Homesite claimed I have an unattached garage, which I do not. I experienced rude, incompetent staff at every level. I canceled immediately. I was charged $250 for 5-day coverage. Complaints filed with state board or insurance.

Would leave zero stars if I could. Horrible online dashboard, horrible customer service and communications with no information. They cancelled our policy without notifying us for more than a week. Awful, awful, awful. Avoid! We easily found another provider who is way better and even cheaper!

Progressive Homesite Insurance runs on dirty tactics. They never answer messages, emails, or phone calls, leaving you in the dark for weeks. Instead of handling claims professionally, they send out auto-generated letters threatening to close your claim in 20 days without ever addressing your concerns. Zero accountability, zero communication, and absolutely no respect for their customers. If you value your time, money, and sanity, stay far away from this company.

Based on my initial experiences with Homesite, I hope and pray I will not need to file a claim while under their umbrella. I was assigned a Homesite homeowners policy without my input by Progressive. Keep in mind that pursuant to the United States Freedom of Information Act and the Progressive Notice of Information Practices, I am legally entitled from Homesite information regarding the sources they used to assemble my quote. To this date, and despite three US mail requests to the above, they have not responded. The perception now is: as long as they have my homeowner's premium in hand, they no longer wish to be encumbered with consumer nonsense that requires the expenditure of 'unnecessary' man/hours.

I regret signing up for this insurance. It was the worse experience; first, they didn't sell me the correct coverage, and when I made a claim, they told me it wasn't covered. I tried to get them to correct their mistake & cover me retroactively and they would not. When I wrote to complain about the adjustor or claims person, they again had her handle her own complaint. How unprofessional is that? I am seeking a new insurance with integrity. I got this coverage through Progressive, and I am quitting them too! I am so frustrated. I should have came here first.

They changed the premium (I've had zero claims) significantly and horrible at customer service. Run fast! You can't get hold of them. You have to fight with an AI bot and it goes in circles. They're just a horrible company.

Truly horrifically bad customer service and website. We have had insurance through them on two houses for almost 7 years and have spent countless hours just trying to get access to view our policy on their website. We still can not view or pay our annual coverage online. Our password has been reset dozens of times. We have been forwarded to the tech support team dozens of times. No one has ever followed up, gotten back to us or helped us solve the problem. Our annual payment on one house more than doubled last year. No explanation why and it’s particularly confusing since our second house is nearly identical and only a couple doors down and it’s annual payment only increased 35% (still an enormous increase). I can’t even imagine how impossible these people would be to deal with if we were actually trying to make a claim on something. Their service is borderline criminal.

Run, don't walk from Progressive/Homesite. These folks are all but criminals. We got what we thought was a good rate when building our properties (Cars, Boats, Home) with progressive only to find out that Homesite sent a contractor to take images of outside of our home. We then received accusatory and borderline demeaning letters that we lied about having a dog on the premise (we don't and never have had a dog on our property), a wood burning (we clearly stated we had this as secondary source during application), that our house had bare wood (yes indeed, because we are actively scraping and re-painting it) and that we needed a whole new roof (ours was done within last 20 years and is fine).

Terrible experience. After 11 months of discussions, multiple home inspections, a non-responsive desk adjuster, and formal complaints to their consumer affairs department, I had to hire an attorney to handle my claim. I also ended up filing a complaint with my state's department of insurance. Do not recommend.

I will never use them again and if anyone reads this, find someone else. They apparently don’t want to pay out for a breaken I came home to, they will take your money but don’t want to pay it out when you need it to instead wants you to jump thru hoops after hoops. Wants receipts from 4 years ago and phone records and people numbers, like if you don’t want to pay out, then say so instead of making it like I’m not cooperating. This is the worst company I've ever dealt with.

First, my policy went up 27% in one year. Then I signed up for a payment plan to do quarterly payments but was put on a monthly payment plan anyway. I got a billing reminder 2 days AFTER the first "due" date saying my "payment is due tomorrow." So I called and had to go through the automated system, which asked why I was calling and I told it "billing." So it put me on hold, and every 30 or so seconds while I was on hold, it broke in with "Do you have better things to do? Sign up for autopay and forget about due dates." They can't handle setting up payment plans correctly, but desperately want you to "forget about due dates" and let them charge you whatever they want, whenever they want.

Been battling for MONTHS with this company to renew my homeowner's insurance. They said they came out and looked at my roof (they didn't). Claimed I needed a new one (I didn't). Paid 15k for a new roof. Sent in proof on 6 separate occasions. Only for them to not renew my policy. I spend literally hours on hold trying to get to them just for them to not even give me a reason for renewal and hang up on me. Garbage company. Garbage employees. A lawsuit is needed desperately.

I will NEVER use progressive Homesite again. I had a hail and windstorm go through my area on June 21, 2025. I made a claim for hail damage to my roof. The adjuster (AFICS) that was assigned was so incompetent and unprofessional I have ever dealt with. He was too lazy to come to my house and look at the roof, instead I spent 3 hours trying to do a video call with him so he could take pictures on a 90-degree day. The video kept failing and he could not see the damage due to the sun glare. He flat out told me I did not have any hail damage to my roof, just the shingle were old when they were put on.