Homesite Insurance Reviews

When you purchase a Homesite Insurance (HS) policy for your home, make sure to educate yourself about it. For a single storm, HS insurance will only pay depending on the "the health" of the tree. Two trees fell. A dead one from my backyard onto the right neighbor's fence. The other one "alive" from my neighbor to the left. The HS insurance won't pay for removal because it was dead and they called it "negligence on my part".

After completing my home purchase I received notice they would cancel my policy unless I spent $1,500 to trim trees around my house. I did. The next year they doubled my policy amount. Cheap to get you in the door, then pray you don't notice the astronomical price increase until it's too late. I would think most policy holders are for one year max.

They are the worst. No way to escalate an issue either by calling and no emails listed on website. Water Heater burst on reported on 5/21/19. Servpro initially came in but then stopped because they needed to speak with Homesite. Homesite did not call them until I sent a threatening email and there was a week delay causing additional damage. They did not schedule a field adjuster to come out for 20 days from date of claim and they came 22 days from date of claim.

I have renters insurance through Homesite and when I got engaged I immediately contacted them to add my ring to my insurance coverage. The man on the phone was very helpful and told me to email them a copy of my appraisal. I was told it would take 2 business days to review. Well, 9 business days later, and one phone call to inquire about it, it still hasn't been added to my policy. I have emailed several times and haven't gotten a response and the last person on the phone I spoke with was very unhelpful. So, I called this morning, and cancelled my entire policy. I've switched to another insurance provider for my renter's insurance AND got my ring insured with no delay.

They owed me a refund check for a house I sold in 4/2018. When I noticed I called them in early April 2019 for the refund, I gave them my new address and documents to show I sold the prior house. After a few weeks of waiting and no check I called and it turns out they sent it to the old address. They said they'd put a stop to the check and reissue me a new one. I waited a few more weeks and still no check. I called back to find out they never reissued my check at all. Since they repeatedly made mistakes I asked that they overnight it and they refused. Two weeks later and I still have no check. I called them back for the 5th time and was told it was sent out two days ago (11 days after the last call and almost two months after the first call). God willing, hopefully I'll get it soon.

I had an electrical fire in March 2019. The fire was small but very hot and it smoldered which left the entire house unlivable. Homesite provided a company called ALE (also known as Onsite Temporary Housing). After promising a large trailer with one bedroom and plenty of living space, I ended up receiving a two bedroom with living space of 8' x 14'. This provides 112 sq. ft. of living space for 2 people for an estimated 8 to 10 months of rebuilding my home. The trailer was delivered filthy with items left from the prior users (it's in the lease agreement that I will pay $350 to have the trailer cleaned when I'm done using it).

We purchased Homesite Insurance through Geico as first time homebuyers a few years ago. Never had to file a claim until our retaining wall collapsed. It’s a 2 tier elevated wall and the upper level came down, bottom layer solid as a rock. 20k to replace 95 feet of upper retaining wall and 28k of coverage per my policy. My adjuster tells me through email flood damage at the base isn’t covered. There never was a flood, base of the wall is solid. How would a flood affect the upper level and not the base. Asked to escalate and it was never raised above my adjuster. Now I had to retain a lawyer and file suit. Only email response, “My supervisor will reach out to you directly.” Been over a week, never happened. My lawyer reviewed my policy and the damage (he’s a civil insurance expert) and finds no reason they can deny coverage. It’s just a stall tactic designed to force people without means to quit and pay for it themselves. Horrible they would do this.

We had a tree fall. It took out a fence, lg igloo dog house and a pool. They didn't send anyone out to assess the damage. So we have to take pictures and send them in. And then you wait for them to tell you all you're going to get is 64$! For every thing. 64$! What are we going to do with that!? And the only way to get that is to send in receipts where we replaced the pool and the dog house. Didn't say anything about the fence or tree removal. The fence is only worth 30$. How could you tell someone that. I'm glad it didn't fall on our house. We may have got 100$. This is a terrible company.

I’m a first time homeowner and purchased my house 3 years ago. When I selected them, it was mainly because of their competitive pricing—I never thought I’d actually have to ever file a claim. I had a small electrical fire in my basement which created more damage than I would’ve expected. I called Homesite immediately after the firefighters had left, and the rep’s first question was if my family and I were all ok. Very nice touch during a stressful time. We put in a claim after a couple of days, and they released the payment within 24 hours. Very speedy service! I’m very happy with Homesite and plan on keeping them as my insurance company for a long time to come.

We purchased a renter's policy when we moved in February. Unfortunately, we also suffered a theft 3 weeks later (fortunately, the stolen items were recovered). I spoke with a claims adjuster, she was super pleasant and helpful, and after going over everything, we decided it was best to withdraw the claim. The deductible was more than the value of the stolen items. Ok, no problem, I was reassured the claim was withdrawn, wouldn't go against me or the policy and all was good.

I would give them Negative Stars but that still doesn't come close to the egregious customer service. I filled my claim 3/7/2019 with the official police report attached, as well as proof of ownership for all my stolen items. I was told on 3/14/2019 that my claim had been handed over to pricing for my estimate. It takes about a week, well it's 4/4/2019 and pricing still hasn't sent over my estimate. Code for another way to get out of paying me for my stolen items. Not to mention countless emails I sent to my adjuster which received no response. Multiple calls where I was placed on hold or transferred to inactive phone line and being disconnected.

I, like most other reviewers, thought bundling less expensive car insurance with homeowners would provide a discount. My policy was $2600 a month on a $165K house. On January 11 I canceled my policy and switched to a much more reasonable company. Knowing I had an escrow analysis in March, I figured this would give them more than enough time to issue a refund.

I have had Homesite as my insurance company for 5 years without a claim. Last month my mortgage went up $300.00 a month. When I called they told me that my insurance went up from $1100/year to $2600.00 a year! When I called they asked me "have you looked at your credit report lately?" Really??? My score has not went down since I've had them. Insane.

I wish I would have done the research before switching. I thought bundling my auto and renters would offer a discount. It seems that my claim was denied for fraud and when I called the adjuster he mumbled on about things then said he couldn't discuss it. I would receive a letter in 7-10 days. I then sent him proof of the items I purchased and he still said the claim would be denied. I am now escalating it and in the meantime have switched insurers. Worst company ever.

Progressive insurance in the homeowner's category is Homesite insurance! I need to find another home insurance company as Homesite will take your money monthly but there is very little they do for a 14 year old home.

I insured my home with Homesite and had coverage for eight years without a claim. We bought another home 5 years ago and insured it also. Last month we had a terrible wind storm come thru and devastated our roof. The roof replacement was upwards of $20,000. This is the first claim ever with the company after paying 12 years of premiums. Homesite sent a settlement statement to me stating they would only cover the actual cash value of the roof if it is over 10 years old. They were going to depreciate the roof and not allow me to recover the depreciation due to the fact the roof was 11-12 years old.

I was surprised to see all of the bad reviews for this company, but I haven't had to make a claim so I base my review on my interaction with the customer service agent Ray. I received a letter from our mortgage providers saying we might not have enough coverage for the home, but our policy has a base value plus an additional 50 percent of coverage.

Lied to me and told me I only have $500 ded. To replace roof. I actually owe 5,500. They also raise my insurance $100 every year which is the most I have ever paid. They refuse to explain why. Their manners are the worst and they mocked me on a call once. They are refusing to reimburse me for overpayment on a roof. I am filing a complaint with the insurance commissioner. Please do not waste your money with this company. They lie!!!

I move on December 8, 2017, on December 20 a driver went off road hitting my house from the side ripping my front door and landing in front of my dining room. I was left to deal with my insurance company, Homesite. The adjuster let us know that our insurance might go up. I never expected to go up 65%, even though I did the claim with the driver insurance. Do not use this company, they lack concern for their clients. Poor company!

I contacted Homesite to verify my centralized alarm discount to see if I should drop the centralized monitoring. They said I had no such discount. I alerted them that I did indeed have the service and since 2014 when I signed up with Progressive/Homesite. They verified that and said, "You had it and in 2016 we dropped it because you didn’t send in a certificate of centralized monitoring." I informed that I’d never been contacted about that requirement nor was it mentioned in my yearly reviews with them - in 2015 it was renewed without that requirement and that I will send them that certificate plus paid invoices for centralized alarm so they can retroactively apply that.

If I could give this company negative stars I most definitely would. Several times, during my VERY short stint with them, I expected somebody to jump up and say "SURPRISE!" and point to a hidden camera. Yes, they are that bad. They claimed I had moss growing on the SOUTH side of my house, among a whole host of other imbecilic comments. Every time you call to try to talk to somebody, you will NEVER get past the low-end secretary who can do nothing but say, "I'll have him call you back." They will NEVER call you back. I have no idea how this "company" is still in business.

Auto "Reviewed" policy and went up over $500/year. Second time it's occurred. I noticed it when my mortgage increased over $100/month. Eric, Supervisor ** advised because I didn't see the paperwork in July & respond sooner the rate would be pro-rated. No claims on policy & when they reran whatever they run it went up by $150, not $500. Not only did was he dismissive with my issue but began to interrogate me about my living situation & wanted to discuss "IF" the contract was the correct one. I didn't call to review my contract - I called to review the significant increase for unsubstantiated reasons. Had to "write" in for review. Here is one review Homesite Homeowner's Insurance thru Progressive. Ironically, the greeting when I called was "Thank you for being a Progressive customer for over 10 years". Obviously Mr. Supervisor Eric ** wasn't part of that greeting sentiment.

I closed on a house and already had Progressive auto insurance, so figured I'd go with Progressive for homeowners insurance. Two weeks after closing they tell me that in order to keep insurance with them I need to replace my entire roof, and paint my entire exterior, in addition to other things, in order to keep my policy! It's literally impossible, let alone unreasonable. Also, I recently had a thorough home inspection that said nothing of the sort. Then they tell me that they'll issue a PARTIAL refund if I switch policies?!? This is on December 19th. So they keep money, screw me over over the holidays, and then they tell me they'll need at least a month to issue the refund?!? So they get a month to write a check, and I get two weeks to replace my entire roof, and paint my house. Super cool. I'm cancelling my car insurance with Progressive now too.

We created a policy. Less than a month later, WITHOUT NOTICE - no mail, no call - Progressive canceled our policy stating the inspectors had "weather" and couldn't inspect our home. They refused to send someone else and told us to take our own pictures of our Roof (which is insanely high and steep)!!! When I complained, in a robotic voice... "I completely apologize". They do not care about you as a customer, no empathy or sympathy and when I said I should cancel, she said, "Go ahead!!!" It has rained twice here in the past month and it was just rain. It is not our fault that they didn't show up. It is their commitment to me as a policyholder to come out and inspect, and should not be my responsibility to risk my life.

NEVER NEVER NEVER get Homesite Insurance (they are underwriters for Progressive and Geico and I’m sure others). They are the biggest scam artists and ** out there. My garage was broken into back in November, two of my welders, and my tools were taken. Well I pay to have my items replaced at new replacement cost even though I bought a lot of them used. After waiting for their pricing team to complete the new cost for replacement they came back with a total of $50,680.57 with depreciation of $3,251.72 leaving the amount at $47,428.85 and I have a deductible of $500 so subtract that and I’m left with a grand total of $46,928.85. My insurance policy was only written for $25,000 which is way lower than what my grand total came to with pricing, depreciation, and deductible so I should be receiving a check for $25,000 to help replace some of my stolen items.

My experience with Homesite Home Insurance has been poor. I had a New roof put on. It has not yet been a year and has been leaking causing damage to the interior. I’ve contacted roofers and 4x they have not repaired my roof causing more damage along with Mold. Homesite issued check therefore should try to get a refund and not just tell me that I’m responsible to get my roof repaired. I’m tired of getting the runaround...what do we pay Insurance for?

In August of 2018, my house was broken into while on vacation. I’ve filed a claim under my policy and Homesite has been giving me the runaround frankly because they don’t want to honor my claim. To make a long story short, I got a call today stating that my claim was denied and I am seeking an attorney. This company is the biggest rip off in the world!!! I will see them in court!!!

I signed up for a new homeowner’s plan with Homesite Insurance, but changed my mind 12 hours later. The review are not good and my only verification of new plan was an email that said it take 5-6 weeks to receive the policy? I was told on the phone that they would also do an inspection in 6-8 weeks. The reviews said at this time they could double the cost of the policy? I just called to cancel, they would not give a confirmation number, and said they only do business by regular mail. The also said a return on the down payment would not happen for 30 days.

My experience with Homesite has been incredibly frustrating. I am trying to get water damage from a roof leak fixed and mold that grew from the water damage abated. I have had 4 separate adjusters and have been out of my home for almost 4 weeks due to a severe mold allergy. Only one of those 4 adjusters has been easy to get a hold of and offered helpful information. The communication between adjusters has been terrible, and I have no idea why our claim keeps getting handed off to someone else in the first place. We have received a check for repairs, but it does not cover the necessary mold/asbestos abatement that needs to be done. They won't let the company we hired do the work until they approve the budget for the abatement, but they can't seem to get the paperwork through and I can't get a hold of anyone. I do believe we will eventually get approved to do the abatement. Overall very disappointing and frustrating.

Unless you want to make a traumatic experience dragged out for 2 months and leave with no return, go to another company!! They will try everything in the book to not pay you for what you lost. I had a flood and lost basically everything... Please tell me why they sent a third party company to come PICK UP MY CLOTHES underwear and all! I had no clue that is what was going to happen.

I had a renter's insurance underwritten by Homesite for six years without a claim. Unfortunately, recently someone broke into my backyard by tearing down the locked gate and stole my 49cc scooter. Homesite was very responsive in denying my claim and told me that I should have had motorcycle insurance and could they sell it to me now? I told them (six different people -- I got transferred around a lot) that it was a 49cc scooter, not a motorcycle. It's not registered, it doesn't require a motorcycle license, it has no plates.

The title says it all. We went with Homesite to cover our home in 2015 because it was cheap. By 2018, Homesite Insurance increased our annual premium by 230%! Yes, you read that right, a 230% increase. The only reason they gave me was that our insurance score rating went from 4 to 16. This is a number insurance companies use to determine pricing for each of its customers. We have never filed a claim, there have been no changes to our strong credit history, we didn't change any of our coverage limits and our home did not suddenly spike up in value.

I have had insurance with them for over 10 years paying around $960 a year. I went up to $2560 a year, after the renewal date and the payment for $960 was made from my mortgage Lender. I find out at the next renewal I was canceled due to the full amount wasn't paid. They get called prior from mortgage company to get verification that it's active and bill amount. My mortgage company nor I knew I was canceled from 10 months or that I had an increase. The rate increase is in itself a ripoff. I currently have zero insurance and now have a record of being dropped. Also, I haven't ever had a claim.

I am a client of Homesite Insurance. Well actually, I was until my policy was cancelled without notification or letter of statement. I simply found out when I tried to log in to my account and contacted the customer service helpline. I elected to receive electronic communication and have still yet to receive anything directly from Homesite. Upon calling the Customer Service Help Line, I ask the representative to please email a copy of the Cancellation of Coverage in which he did.

When I bought my home in May of 2008, I opened my homeowners policy with Homesite Insurance. For wind and hail, I signed up for Replacement Cost Value (RCV) coverage with a 2% deductible. Homesite claims to have mailed a letter some years ago in which it changed the wind and hail coverage to Actual Cash Value (ACV). I never received this mailing, so I was unaware of this change. They changed my coverage without my consent.

I moved all my insurance from Farmers to Geico when I found Farmers pricing was no longer competitive. Got a great quote from Geico for car and home of equivalent coverage I had with Farmers for hundreds less. Original homeowner policy covered the roof with a $1000 deductible and full replacement cost. Somewhere along the 10 years of yearly renewals, I had with Geico/Homesite the policy went to a $6000 deductible and depreciated cost coverage only (non-recoverable). Mind you this happened with little notice from Homesite (just the typical, "Please review your policy before renewing"). Now that I've made a claim to replace my hail damaged roof I find I'm paying 2/3rds of the cost. I'll never use Homesite again and will advise anyone who asks to avoid them.

Due to hail damage I filed a claim in May 2018, is it now August, and we have been disputing the cost of metal roofing for months. I have obtained three quotes, all of which are twice as much as the amount being granted to complete this portion of the project. I have requested to speak with a Manager via phone and email, and have not had my call or email returned. I am unable to find anyone in my area willing to replace the metal roofing portion of the claim for the amount provided by the insurance company. I am incredibly disappointed and do not feel as though Progressive Insurance, who has hired Homesite Insurance company to underwrite their homeowners' policies. Additionally, I am beyond upset with Homesite Insurance for allowing this type of customer service. I pay my premiums, and deserve to have my home repaired. I hope others choose wisely before obtaining insurance through Progressive.

I have been trying to file a claim since the end of July. Homesite is just the underwriter for National General Ins in my case. It took a week and a half for them to tell me that I was not insured with them. 25 calls later and almost a month into this Nat'l Disaster and I still cannot get not one person to let me know if I'm covered or what to do. None of the lead managers will return my call, I've been told five different things concerning the policy. I am filing a COMPLAINT with the Ca Ins Commissioner tomorrow and taking my blank limits policy to him to review. I have had to evacuate my home and animals and am a senior on disability, I have many losses and needs and their policy is to assign a 1 adjuster.

We had our first and only claim with Homesite a couple of months ago. We had a toilet break in the middle of the night. It flooded half of our home. I called immediately when we became aware of the issue that morning. I explained the situation and explained it was an emergency. It took them more than FOUR DAYS to assign an adjuster and to get someone out to help us. After four days, our carpet was completely ruined and we had been forced to walk through puddles the entire time. They do not respond in any kind of an expedient way and they do not care about their customers in any way... only about your premium. We paid by the year, but are currently looking for a better home insurance company. NEVER USE THIS COMPANY. YOU WILL BE SORRY.

Had homeowners insurance from Homesite for the last 3 years. Upon renewal in the 4th year they increased by premium by 250%! Yes, 250%! Annual premium went from $2472 to $6127. I never filed a claim and credit score did not change. I called Homesite and they told me that my insurance favorability score (a gauge from 1 to 19 that insurance companies use to rate customers) went from 4 to 16 and that caused my annual premium to jump 250%. Goodbye Homesite. I'll do my best to inform everyone I know to steer clear of you!!!

Agent refused to provide a written or emailed copy of the policy after being asked multiple times. Said he had all the information and that I should trust him like Progressive Insurance trusts their company.

We have been customers for 10 years. We filed a claim back in 2015 for our roof. Our adjuster told us only half would be repaired because the other half wasn't as damaged. We received a check but I let adjuster know we would not pay our deductible twice. I would wait and have the whole roof repaired. Fast forward to this week another roofing company came out and helped file another claim. The roof was way worse now. Homesite has denied claims saying they approved the whole roof back in 2015. NOT ONE PERSON let us know this by letter, or email back then, I would have never waited!! I have begged them to reconsider our claim or at least resend check so we can get it fixed. They have denied it.

I had a wind damage claim for my roof. I had $2500 deductible but damage was little more than this amount. Most of the shingles cracked and few of them are blown away. Few places were leaking and drywall were damaged. I claimed and someone came to my home requested me to start fixing the shingles. The horrible scenario after replacing the shingles from my pocket, they made the statement $100 less than my deductible which is $2400. Claim never help in the Court and they have very strong lawyer to handle the situation in their way. I had my property insured with Homesite approximately 8 yrs and with Geico 14 yrs. Just wasted money with a nonsense company.

I am not in the custom of writing reviews... but since you are reading, I assume you want to know the truth. Frankly, the rates offered in the bundles with Geico etc, are GREAT as long as you NEVER make a claim (or a change). When we chose to bundle, we were thrilled with the savings! HOWEVER, if you do make a claim (or a change), one of two things WILL happen: 1) your rates will significantly increase so Homesite can recover the money covered by your claim PLUS an additional $ increase to cover the added risk of a future claim; or 2) you will be canceled for some concocted reason. I have been stung by the "concocted reason", but I went in knowing this so "shame on me".

My house's basement got water leak because neighbor's water meter got broken last month, and carpet was getting wet and moldy. I called the customer service what I should do in this case. The rep said they can't answer my question unless I file a claim, and said I may withdraw the claim anytime, then I submitted a claim. A lady named Yovana called me one day after I filed the claim. I asked same question, she said she only process the claim doesnt know answer for my question. She was very rude. I asked to talk her manager, her manager called me one day later, his attitude was nice, but he doesnt seem to understand my question. No help either.

We moved into our new home 1 month ago and thought we were doing the right thing by bundling our Progressive car insurance and homeowners insurance. Well, I wish I read the reviews before attempting to get insurance through Homesite... this was our experience and I sincerely hope that this doesn't happen to anyone else. An inspector apparently came to our home to assess the property, normal! The only thing the inspector found was that trees were touching the roof of our detached shed and that is the ONLY thing he listed in his report. Mind you, the shed is next to the (literal) mountain that our backyard butts up against. No biggie, right?

I had a home robbery and Homesite Insurance is trying to claim it wasn't justification for my claim. Put some kind of BS limits on my $30,000 claim and only paid out $3K. The process started in November of 2017 and ran until this month (June 2018) and still unresolved. I am going to have to hire an expensive attorney to pursue this matter.

If I could just give a “0 star” rating, I would prefer this. I made the big mistake in switching to Homesite, bundled with my Progressive Car Insurance from Geico/Liberty Mutual back in February 2018. It was sadly right after making the switch. There were major wind and rain storms in Maryland, starting in March 2018 and the following months until now, of course... Fortunately, I have a general contractor locally that was able to replace the blown off shingles and button up the siding that had come down during these storms to assure it didn't get any worse. Homesite hired a company to tarp my roof up in the problem areas because they did eventually leak in a newer construction part of the house.

Although I have not had to submit a claim, I have no reservations. Coverage is better than average for price & adequately spelled out. No hidden bits or IRS. Customer service is immediately responsive & convenient.

In 2017 my insurance premium was $733.00. In 2018 my premium jumped 438% to $3,210.00. As I have never filed a claim, I asked why. I was told that they experienced massive losses in my area, keep in mind that I live in Arizona and my area has never experienced any type of natural disaster and Arizona has one of the lowest crime rates in the country and the particular area that I live is even lower than the statewide average. This company gouges consumers. DO NOT get pulled into their low introductory rate, they will gouge you later. SCAM COMPANY.

I was trying to bundle car and renter's insurance online and this Homesite (that I didn't even realize Progressive had redirected me to) thing told me I had bundled it (for a price that was reasonable), so I put my payment information in and THEN it tells me it's only renter's insurance, not bundled, and would I like to get some car insurance! So they charged me what I thought was car and renter's for just renter's for double what I already pay! So then I call Progressive and they can't find my policy until three hours later (of continuous calling) when they finally tell me, "Oh it's Homesite."

Progressive offers homeowner's insurance through Homesite Insurance. Since they were giving me such a great deal on my auto policy, I decided to apply and was subsequently approved. I want to stress that I was honest in filling out their online form/questionnaire; I was upfront about the older roof, which is still in okay condition, and the state of the house in general. I also want to point out that I was happily insured with another company, and if Homesite and Progressive hadn't offered such competitive rates, I would still be with that other company.

We bought a Homesite policy when we bought our house in 2007, the cost was $373. We had one claim that was useless after a hail storm. The damage was $800 and the deductible was $800 for gutters and a roof square. They wrote themselves a check and we paid out of pocket for repairs. Then dinged us for the claim. We were the only house within sight of our house to not get a new roof in 2007. In 2008, the policy premium increased to $856 due to the 2007 claim. In 2009 the policy increased to $1217 with no claims since 2007. In 2010, the policy premium increased again to $1693, with no claims with the rationale that people replaced roofs a lot in 2009. I find that hard to believe because they refused to replace our roof in 2007. In 2011, the premium increased to $2131 again with no claims.

I have to question if this is even a legitimate flood insurance company. Jackeline ** has been main contact and has given me several different phone numbers, all of which are not for Homesite. I had questions about renewing my policy or making a payment. All phone numbers given have not been for Homesite Insurance. When I call her back she apologizes and says she gave me the wrong number and provides me with another incorrect number. So many incorrect phone numbers, I gave up!

I bought a house, and when Homesite got around to inspecting it they decided I need to replace the roof on the house and the detached garage, repaint and repair some of the trim on the house and garage as well. By the time I got somebody to replace the roofs ($8000) and then somebody to repair and repaint the trim ($6000) as well as find $14k to pay for everything, they cancelled me. Yup.

I was given Homesite through Progressive! Shame on you Progressive for sending your customers to this shady company! First when I signed up I was grossly mislead into thinking I had basically the same coverage I had through USAA but come to find out the contents of my refrigerator are not covered! And they say my electronics and computer equipment have a deductible but looking at what I can see of the policy this stuff is supposed to be under a special endorsement, what happened? I went on a long trip. I was gone 5-6 days. When I got home the main breaker was tripped in my trailer. When I turned it back on several expensive computer items were damaged from either a surge or lightning strike!

I rent an apartment with mandatory insurance, I chose the Progressive/Homesite Insurance, because my car insurance is there. One night when I was at work, an apartment upstairs was broke pipe and my apartment was flooded. January, everything is flooded in the apartment and I had a shock. I called to the insurance Property Claims Adjuster Mr. Michael **. He very friendly helped to find temporary housing and cover the costs after the flood. I express my gratitude to Mr. Michael ** and Progressive/Homesite Insurance for their help.

We were involved in the Thomas Fire and resulting mudslides. Although we did not sustain damage, we were evacuated several times - "loss of use" because the evac was mandatory. I was basically told that because our home wasn't wrecked, we were not covered -- even though we could not use our home. SO here we stay during the next evac because we can't afford to move to a hotel.

Graded F- This company should not be allowed to sell insurance! I don't understand why the government can't do something about companies like this. I called the state insurance phone number for insurance and there are no guidelines to protect the insured party for scams that this company pulls on people. One small claim after many years of no claim and they cancel you on the spot. As long as you are sending in your money for their insurance premium, you're good with them... not protected at all! Sad but this company is handed to people who get their multi insurance as bundled with Progressive, Geico, and other companies without the insured knowing who they are being given to. STAY CLEAR, WE ARE VERY SORRY WE DIDN'T LOOK INTO THIS COMPANY RIGHT AWAY TO FIND OUT only after we needed them.

I switched to Progressive for my home and auto coverage after leaving Allstate. I had a Renter's policy with Progressive (Homesite). We had a banking fraud incident at our credit union where all of my family's accounts were wiped. We originally had autopay set up for these policy premiums. I got a bill from them in the mail and started mailing payments to the renter's policy after switching banks. A few months later I started getting refund checks back from Homesite because during that period of fraud and the process of switching banks and mailing payments, they cancelled my policy and issued refund checks.

We suffered a devastating house fire in November- the fire was arson. We were devastated. Homesite has been incredibly rude, unhelpful & basically treated us like we burnt our home down. We went through several interrogations, interviews with multiple agents & private investigators. They are now demanding we travel 3/4 hours away to meet with yet another person- an attorney before any payouts or anything is done. We were not near the home when fire was set. We have cooperated fully with their demands with no avail.

I filed a theft claim September 28, 2016. They have sent private investigator out who went a told my mother that I was in a relationship with my boss. Really what does it matter if I was. He has went around spreading rumors about me. Why not just ask me his self. They sent my claim to the fraud unit. I can’t get the insurance company to return my call emails nothing. This is the worst company to have insurance with. I provided them all the proof of ownership even went as far to get the people who help move my stuff info for the investigator. I don’t understand why I am doing his job for him. I’m told if I say that they will turn my claim down. Don’t ever use this company. It’s a scam.

They lie and asking to talk with the supervisors are just as bad as the adjuster. They never call you back when you call and leave a message. The same is with the supervisor, no return call either. My suggestion is if you do have them as your insurance call the insurance commission in your state and get them involved in your claim because before it's over you will be calling them anyway. YES they are that bad. No customer service at all! As soon as I receive my payment for my claim I will be changing my insurance as is my daughter who also is canceling her policy with them. They don't have 292 complaints for nothing. RUN from Homesite. They are through Progressive Home Insurance. Don't be suckered in. You call Progressive and this is the underwriter for Progressive. Don't be fooled. They are the worst. I will be going back to State Farm... SOON AS I RECEIVE PAYMENTS.

Claims - This was so efficiently handled by Amanda ** of the Binghamton New York. I was amazed. This was the time when all the hurricanes hit... yet in her calm, intelligent and good humored way she was terrific. If I could give six stars I would... thanks.

I recently had a home fire which destroyed my entire home. There was nothing left at all. I call Homesite Insurance and they instantly threw my claim to the SIU department. They placed me in a hotel. It's been a few months now. I receive a email saying I need to do a EUO. This company loves taking people money but sit on their hands when it's time to payout. So they basically denied me when I called to file the claim. Please, I'm begging you, no matter how good they may sound do not go with this company. They are professional SCAM artist that the government lets get over on people... It's not worth it. I haven't received one dime from these people. Sad company, bad business and SCAMMERS!!!

Filed a claim after Irma. Was mailed a letter dated the 8th that my property needed an inspection before renewal. They already knew Irma was going to hit us. I had renewed in June. This was Sept. After numerous phone calls someone came yesterday. Talk about a blow off. Impersonal. This wasn't covered. That wasn't covered. How did the shed get knocked down. It was a HURRICANE. Freezer that was crushed. Not covered. Food. Not covered. Fence... we put back up ourself. DO NOT USE THEM.

I have called Dan ** last week and no call returned. The contractor's work was done with the wrong product. Dan gave him a copy of the supplies needed. Lots of errors, bathroom is unsafe. I still have toilet water dripping into my living room. Plus so many other issues. Contractor was given money from Homesite to remove gable and the walls that adjoined the bathroom. Contractor told me adjuster ** told him not to remove walls. He was paid. Contractor will not return money to us or insurance company. That is insurance fraud. When my mother, Carmen ** and myself, Kim ** called insurance company Mr. ** told us not his issue.

Received an estimate to perform repairs on my property following a severe storm which included Recoverable Depreciation. I obtained the necessary materials and performed the repairs myself. Once I submitted all of the necessary paperwork including pictures of the repairs and receipts for materials Homesite provided me with an updated estimate which was much lower than the original estimate and stated this new estimate was based on "homeowner's rates". This new estimate now showed that Homesite owed $0 dollars for Recoverable Depreciation vs >$5,000 on the original estimate. The Homesite representative claims that I should have been informed that the original estimate was for "contractor rates" and that "homeowner rates" are different however there is nothing on their website and nothing listed on any of the documentation I have received.

It is now well over a month after Harvey. In spite of dozens of calls (on hold 20-22 minutes then disconnected) I have been unable to speak with anyone at Homesite and my email correspondence goes unanswered. My home is flooded and gutted and I cannot make any progress at all with Homesite. This is a very big disappointment and mistake. Do not trust Homesite.

Had wind storm go through my area in March 2017. Wind damaged 5 homes in my neighborhood, including mine. Called Homesite to report the claim and they finally sent out an adjuster on 5/10/2017. His report concurred the wind damage and their estimate to replace was $13,300. Then they dinged me 3% of home value, which they claim was $300,000. Ya right. So that takes the settlement down to $10,300. Then they deducted that my roof was depreciated and it was 25 yrs old. Final settlement was $3700. Problem was, my roof was only 12 yrs old and their adjuster and another contractor verified this.

A hailstorm passed through the Denver area damaging many roofs. Both of my neighbors had a new roof before I received my claim check. I have a $1000 deductible on claims but it seems that hail damage had a $2500.00 deductible. I searched and found a great deal on replacing my roof, I purchased the materials and paid for labor. After submitting my invoice to recover the depreciable value I receive an email telling me that I did not spend enough money to qualify. Also not covered were items that the adjuster listed such as chimney cap and dented gutters. Homesite claimed it was only "cosmetic" damage. To top it off I wrote this entire review while waiting on hold to speak to an insurance agent. I'd find another insurance co.

We have been insured with Homesite for about four years and within that time three years ago we had a claim for a dog scaring someone off a bike and every year the amount of the policy payments went up but this year it went up almost three hundred dollars and we have not had any claims other than the one three years ago. So we found a better policy with a different company for less and called Homesite to cancel our existing policy. Now even though it was just raised they said they can find us discounts now. If there were discounts to be given why raise my policy payments? This makes no sense at all. Farmers gave us a better policy for less.

My wife and I bought a house at the end of June, and used Homesite Insurance for our home owners insurance. Everything went well through purchasing the insurance, and Homesite was aware that our roof was an older roof. I've just received a letter dated July 24, 2017 stating that our insurance was cancelled due to the roof having some missing shingles and wear. I am not disputing Homesite's right to refuse service. My issue is that I won't be receiving a refund for the rest of the year for 2-3 more weeks.

My apartment flooded and I lost clothes, my bed, bags, documents, family photos, and receipts of those items. It was a flood, for God's sake. I contacted them and it took two days for a call back. They asked for photos, two days later, which I provided. Bottom line, after two months of dealing with this, I finally got a call and they mentioned my claim was not approved because the lack of photos. Anyway, do not do business with this company. They are only interested in collecting your payments and when you need them, they will deny your claim. I lived in misery for a month with not even a bed to sleep on and all they said it was, "Well, next time, take better photos". Lesson learned. Never again Homesite Insurance.

Went with Homesite through Progressive renters insurance and to say that I am happy would be a understatement... Plumbing over flowed in the basement and it's a in-law suite and got bed set, rug, dressers, mattress and a couple other things... Called Homesite. They were very nice and professional. No hassles. Took about a week and a half and sent us the money no problems... They tried to say they was sorry when all I wanted to do was thank them... I've been through a car insurance claim that took months so needless to say I would absolutely recommend Homesite to other people. My adjuster's name was James **. Very nice person. Thank you so much and for making my experience hassle free.

Won't return deposit - I ordered a policy and then canceled it right away because of the answer to a question I forgot to ask. I asked for my money to be returned and here it is over a week later and they still want to hold my money for more than 10 days. I spoke with a supervisor named John and he told me he would tell billing to reverse the charges on the payment and I would have a refund in 2 days. Now I hear from a supervisor named Ryan that billing won't refund my money before the 10 days because it was not their "error." This is a very nasty policy. It doesn't make a difference whose "error" it is. They should just refund the money. I canceled and they just want to hold the money. I want my money back now not in another week or whenever they want.

On 7.29.2016 our area and surrounding rural areas experienced a massive hailstorm which damaged our RV and our home. We filed a claim through Geico since we had bundled vehicles and home. Geico responded swiftly and courteously. They totaled our RV and payment was received within a couple of weeks. However, our problem came when we filed a homeowner claim through Homesite for the hail damage to our roof and siding. Initially, the woman in customer service informed us that our deductible was $5000 and then proceeded to ask if we wanted to continue with our claim? We responded by stating, absolutely! Within a few weeks, an adjuster inspected our home and gave an estimate of over $17,000. Homesite soon responded via letter, they would deduct $5000. They would send the first check of $10,000 for roof and other repairs. They also stated when repairs were complete, they would send the remaining $2000.

My home was burglarized and Homesite was nothing short of terrible. I have been through this experience before and they made it so much more painful than it needed to be and didn't give me the money I was owed. They are intentionally deceptive, completely lacking empathy during a difficult time, and clearly out to make a buck and nothing more. They record all conversations and then refuse to play the recordings back to their customers if they feel there is information that is damaging to them on the call and blame their legal department for not being able to play the recording. Their documentation is intentionally confusing and any ask for clarification is even more incomprehensible. They assume that we all know how to speak insurance jargon. They accused me of lying and then reminded me that I was being recorded. Just run away.

Homesite can only set up one policy per email address. Homesite requires an email for User ID when logging on. They emphasize paperless communication on their website. I have 3 homes with homeowners policies.. They asked me to set up 3 email addresses so that I may have access to my Homesite policies.. "Unfortunately our system only allows one policy per email address." Wow. What a pain in the neck to access my insurance info and receive renewal notices electronically. (I certify that I am a homesite customer and have been for 8 years.)

This is the worst insurance company that I have ever worked with. I have spent 3 months trying to get them to show that my escrow company paid my insurance in full. I have the confirmation of the check being cashed 2 months ago and they are trying to charge me a bounced check fee. I spoke with Eric #** who handled the situation horribly. He told me that I would not speak to anyone after him and that I could mail a complaint to their office if I wanted to make one. I will be changing my insurance company.

These folks are a lying sack of **. They are the worst in customer service hands down. I have had total loss of a home before moving to Texas with State Farm was smooth and easy. I have had several other insurance carriers Farmers and Allstate never a fiasco like Homesite. I wouldn't insure a dog house or a chicken coop with these people. 24 days to get the 1st check to start repairs. Thank God my house didn't burn down. I would have had to sleep in the car for 24 days! I have never in my life had such a hassle with a claim in 35 years of being a homeowner. During this claim after my new roof was installed I made the switch to Allstate. Go with a major insurance company. You won't go wrong.

We experienced damage to our home due to siding coming loose and flooding; ceiling in basement and walls were compromised as well as basement flooring. When we initially called in, we were told that "groundwater" was not covered. Due to ceiling stains, I didn't think this was an issue so we were sent to the adjuster James **. He informed me on the phone, without looking at anything, that this would not be covered. After asking for at least an inspector, he finally consented after I requested to be transferred to someone else. An inspector came a week later during which mold and mildew were growing in my basement as we were afraid to disturb the area and compromise the inspection.

After viewing all the people who had commented on how completely dissatisfied they are with Homesite, it is obvious they are nothing but scam artists who do not deserve a moment of time when considering your next insurance company. I have had the same nightmares and suffered the same frustration when dealing with this company, and all I can say about them is "good riddance". I have had my cars insured with Progressive for over 20 years, but after the experience I had recently with their homeowner insurance company they are affiliated with... I am kicking EVERYONE to the curb.

I was offered a discounted rate on renters insurance w/ Homesite through my auto insurance. I spoke w/ 3 different sales reps about very specific items, including coverage of musical instruments outside of the property (they told me they would be covered outside the home the same as if they were in the home), and that they had a $10k cap on instruments but other musical equipment wasn't included in this cap.

On my daughter's birthday we experience high winds and our neighbor's tree hit our house. Luckily no one was at home. Our adjuster David ** was on it very quick and within a couple weeks the entire roof was replaced. The interior was completed professionally as well. Lots of drama initially as expected but our adjuster was reassuring and very helpful during the entire process. Everyone that I interacted with at Homesite Homeowners Insurance was very professional. They did not try and cut corners on anything and actually exceeded my expectations with a completely new roof.

Last year a hail storm damaged my roof. After filing a claim I found that a $2500 deductible was in the fine print for storm damage. They also don't cover depreciation or recoverable loss. So my quote for $11,000 to replace the roof resulted in a $2400 payout. I decided to save the money and add to it until I could replace my roof. On the next renewal they QUADRUPLED my policy from $800 to $3200 a year, basically taking the money right back. Since my roof is damaged I have not found an insurance company that will take me. Homesite is basically extorting money at a faster rate than I can save to replace my roof. When I asked for justification they told me since I had made a claim and my credit rating was lower (I monitor my credit, it was not lower) that I was a high risk customer.

I had homeowners with Homesite Insurance and when my storage unit was burglarized they called me a fraud. She accused me of putting in a claim for over 300,000 when the claim for less than 15,000. After a year and a half of fighting them to insure the loss, they refused claiming the pictures I submitted were not valid. They gave me every excuse under the Sun for not paying for the loss. They are the biggest scam artists of the century. If anyone knows of a class action lawsuit against this company let me know... I want in!

There was strong rain in SoCal last Feb, and it damaged our ceiling. The rain came through a balcony (which has some issue. Claimed to HOA and they will do the External Repair, but not Interior.) and damaged our ceiling. But Homestead declined right away stating that RAIN perils are excluded. But my understanding is, the RAIN exclusion is when there is a neglect on my end such as leaving my windows open or door open, etc. But this was not that case. Homestead SHOULD cover this and either get reimbursed from HOA's Insurance or cover with my current limit of dwelling. I kept on sending email and leaving message to adjuster but no response whatsoever. Horrible. Do not go for this company. I trusted them since I went through GEICO but I think GEICO should give up the partnership with them.

Initial rates were low and customer service was decent for our first year with them. The second consecutive year with Homesite our rates doubled... I was beyond frustrated. We had never filed any claims, my credit score had not changed and when we made contact with them after finding out from our mortgage company they made the excuse that because our insurance scores had went down 7 points and that was their basis to double our rates. DO NOT FALL FOR THESE WORTHLESS INSURANCE PEOPLE.

Overpriced, do not provide discounts for usual fire prevention items, keeping them on only until I transfer my whole package of two homes and autos.

They don't cover **. They will find excuses like your deductible to not pay for anything. I had a fence collapse due to the storms and they use a bogus "fence depreciation" calculations where my claim doesn't pass my deductible. Therefore, they won't cover **. ** Homesite Insurance. They are scumbags.

Due to an improperly installed roof that we needed to replace entirely, we suffered mold and water damage on the interior of our home. We absorbed $45,000 of the cost for the roof replacement and mold removal and remediation. Homesite said our policy did not cover the roof replacement or mold removal but would cover the cost of restoration of the drywall, etc. We did not challenge them on this but found that they only allowed $5,000 for the restoration which actually cost us over $10,000. Also, shortly after the aforementioned work was completed, we received notice that the cost of our annual insurance policy had almost doubled from $1,300 to over $2,500. When I inquired as to the reason, I was told that it was because of the claim. This has to be one of the worst scams that I have ever encountered. Disgusting!! I would definitely not recommend this company.

I filed a claim the beginning of March 2017 when we had a bad wind storm. An adjuster came out and estimated the roof. The estimate was around $7500.00, the depreciation was around $4500.00 and $2500.00 deductible. They send me a check for $416.83. I told them to close the claim and I sent the check back. This was an insult. So beware of HOMESITE HOMEOWNERS INSURANCE COMPANY who I got through Progressive auto insurance because they also judge your claim by the area you live in. So beware. By the way I switched my insurances. Hope this helps people before they decide to get this insurance company. Look up what they cover first before you decide to go with them.

Been a homeowner for 8+ years. Had to file my first claim ever after the crazy storms came through California. We had pasture fencing wiped out. I was hesitant to file a claim as I had never before but when we realized the cost to replace our fence we needed help. I filed my claim with pictures to them on a Thursday, money was in our account by the next Tuesday! I worked with a Robin. She was very nice and professional AND helpful. Made it very easy. Hopefully I will never have to file another claim, but if I do I know I'm taken care of with Homesite.

I recently switched my auto & homeowner's insurance to Progressive. I had Allstate but wanted to lower my auto insurance as it is a lease. Well, I had no problem with Progressive's auto. The homeowners however is a big racket. A month in, I get a letter from Homesite Insurance saying they are canceling my insurance because their inspector said there were some shingles lifting/buckling and the roof needed replaced. Now, my roof is over 20 years old but it is still in decent condition. Allstate had no problem with it. My brother in law has his own framing and construction company and he also said it was fine. I had a total home inspection not too long ago and they also said it was fine. So, what I found after some research is that this company is notorious for denying coverage for roofs over 15 years old - regardless. Why? So they will not gave to pay out in an older roof. I'm going back to Allstate for both coverages now.

We've had Geico and Homesite Insurance for about a year now. My concern is that the Homesite website NEVER works. This month we received a letter to renew our policy by making an online payment -- and once again, the site is DOWN. Our policy expires in 1 day (we got the letter only 2 days ago). This has shaken our confidence in Homesite. What if we had an actual claim and could not reach the company? If they're that difficult to reach to make a payment, imagine how difficult it would be if we actually had a claim.

I decided to bundle through Elephant Auto (Homesite homeowners insurance). The auto department is excellent. When the inspector came he decided that my 14 year old house was in need of a roof for bent or raised shingles that I could not see, and the roof had to be replaced. Mind you this house has a premium roof with a 30 year rated shingle also that I had too much debris in my yard speaking about my thing. I live on 5 acres in the country. He then told me that these were hazards and that they would not insure my property. After a brief try at a negotiation he said his word was final. Ok I could understand if this was a brand new house, but be for real it has a lived in look and the house is in excellent shape. I just had a home appraisal done and was told the house perfect for the age. I would not recommend Homesite because they have no clue about real life and are rude and unwilling to work with their customers.

Filed insurance claim once and raised my price from $800 to almost $2000. I opened a second case but immediately withdrew it because I realized it was my mistake that the problem occurred and are still reporting as second claim even though I cancelled it and had a zero paid out. It seems like this is not an insurance co and more like a bank taking a loan out and you have to pay it back, how else would you explain 800 going up to 2000 dollars.

I had water damage in 3 rooms from a leak. Water litigation dried the house and demoed both bathrooms. Adjuster came, wrote estimate and sent a check less deductible and depreciation. What the hell is depreciation. Just their way of cheating me out of money. Said I could recover after the job was complete. Sent them itemized statement from contractor paid in full. Nope they want receipts or bank statement proving I paid deductible. Wth. They had already sent me a check minus $1000 for deductible. Just plain crazy. I even used the contractor that saved them money. Bought supplies on sale and didn't even turn in our meal expenses. I felt sorry for them. I guess they need the money more than I do. I will drop them. Beware of this company.

We recently had 70 mile an hour winds and part of our roof blew off. We made a claim and an assessor can and said the damage was below our 2700 dollars deductible. However, a roofer gave us an estimate with photos of 8000 dollars damage. Progressive Homeowners said since we had one of their assessors out here the year before and didn't have the damage fixed they wouldn't pay for the current damage or consider the prior damage in this recent claim. The first assessor told us he wasn't going to make a claim because there wasn't enough damage.

Purchased a new home last year and needed insurance. So I thought that I would bundle with Geico since I have done well with their auto insurance. When I purchased the house I had it inspected with the inspector noted the roof was in good shape and should last another 10 years. I just need the plastic vents replaced due to cracking and leaking and then the moss cleaned off that was getting rather thick. Being that I live in Western Washington, moss will accumulate one even a new roof in a few years if regular cleaning is not done. So a week or two after the house is mine, Homesite send one of their inspectors around and takes pictures of the moss. I then get a notice with couple of distance photo of mossy roof saying do the moss and condition of the roof that it must be replaced by a licensed contractor.

On December 4, 2016 my washer leaked inside my laundry closet and hardwood floor was ruined. Homesite Insurance (partnered with Progressive apparently) sent PuroClean out to check out to assess the damage. Over the next few weeks I was sent SEVERAL different quotes for the repair. One for more than $6,000 and one for around $4,000. Then I was told by the claims adjuster Petronia **, that I should've never received those quotes. I was also told by Jodi at PuroClean to only speak with Scott, when someone else would call me and say no, "only speak to me regarding the claim". It was ridiculous.

A faulty plumbing pipe leaked and caused water damage to the downstairs ceiling. I filed a claim and the next day the restoration company was at my door prepared to mitigate the problem. A few days later the machines were hauled away. They ripped out a large section of drywall in the kitchens ceiling. A few more days went by and hadn't hear anything. Finally I called Geico Homesite and informed them that I needed an adjuster to come out and write up the damage for and estimate. The adjuster came out and appraised the damage. Two weeks passed and I did not hear anything. I received two letters from Geico Homesite telling me they received my claim and they were working on finalizing the claim once they received the contractors estimate.

I was living in a townhouse. The building had four units and my unit was the end unit. Each unit had three bathrooms, two upstairs and one downstairs. On 5/13/2015 while I was out of town I received a call from my daughter saying that water was coming out the front door of my townhouse. I immediately left and drove home (2 1/2 hours) to find sewage covering the entire lower portion of my townhouse and leaking out the front door to the street. Each time any of the other three units flushed one of their three toilets, sewage would back up into my unit. Sewage was continuously coming up and out of my downstairs toilet to the point of covering my entire first floor and running out the front door. After shutting the water off for the entire building, I contacted Progressive Homesite Insurance that night and they agreed to have an adjuster come see me the next day.

In April of this year I found out that Homesite Insurance was deducting money from my bank for property that was sold in October of 2013. They took money from November of 2013 until April 1st of 2016. I have submitted my tax return for 2013 and they wanted more documentation. I sent a copy of the sale of the house and that wasn't enough. I was promised return call that never happened. I was told that the documents I sent were never received. But when I questioned them about it they managed to find them. I have had nothing but runarounds since I tried to get my money back. I am beginning to understand why this company has such a poor rating. I was promised a return call. If no results I will file a complaint with the state insurance commission. These bums are corrupt!

Because I'm in day 4 of Hurricane Matthew with nothing but a weak internet signal, I thought I would share about how Lisa (?) from Ohio helped me. I really wish I had gotten her name and spoke to her supervisor. I will admit that I was really pissy. I pay renters insurance and want SOMEONE to tell me what is covered. She was the second person I spoke to. Honestly, I wanted to rain fire on someone because we've been without power and water since Saturday and they are expecting it to be put a week. I tried to fight it, but she worked her magic on me. I felt that she really cared and worked very quickly and diligently to have a claims adjuster call us. I really didn't want to warm up. I wanted to yell at someone for being incompetent... but I couldn't.

Stay away from these crooks. I would give them no stars, if I could. We bought a home 3 yrs. ago and chose Progressive-multi policies... Homesite underwrites Progressive home insurance policies. We have been paying around $750 a year, with small declines in the rate. Well, this year, we were slammed with a raise of $400 on the year!! No notice, nothing. Just took it out of our escrow account. We've had no claims. Nothing has changed. Our credit scores are very high. Our monthly finances and now our escrow account is in jeopardy! Stay away from these crooks people! They'll give you a great rate initially and then when you least expect it, they'll burn you good, with no notice! And, guess what they advised to solve this problem?

I took out insurance on my home, which was valued for approximately $63,000. My insurance with Homesite was over $1500 a year. Never filed a claim, just very expensive. So I cancelled it around the 15th. As of today, September 28, 2016, I still have not received my refund. So I emailed them about it. They responded a couple of days later stating that they send out refunds 15 days after cancellation and I will be receiving mine soon. They couldn't even give me a date. I do not understand why I have to wait 15 days before receiving my money. All I want is my money so I can be done with these people for good. I'm also cancelling my insurance with Geico, after being with them for years. I will be contacting them again tomorrow to find out why I haven't received my refund yet. Please do not do business with these people. I am currently paying under half of what I was with Homesite. Thank you Lord for options!

Due to the August 2016 flooding in Louisiana, we had flood damage to a utility room, garage & RV barn. We have paid approximately $4,500 from 1/2011 to present. The adjustor came to assess the damage & the first thing he said is that the utility room & attached garage are not covered. These are on a concrete slab which is the first floor of a 2 story residence. They will, however, cover the detached RV barn which was not built until 2014 for 10% of the $250,000 policy limits. I have filed a complaint with the Louisiana Insurance Commissioner and will contact an attorney tomorrow for further direction in dealing with this insurance company fraud against a policyholder.

Please do not use Homesite - what a scam. We retired and bought a home in the country. Being signed up with Geico for car insurance, we figured it would be good to stay with their company homesite for homeowners insurance. Well to our dismay, we were so disappointed in the service. The adjuster out, took pictures of the flooded basement and send us spreadsheet, and my husband and I took more picture of everything that was damaged, things that were irreplaceable, collector items, classic books, and artifacts from our 30 years of traveling.

Just a heads up to anyone looking to get Home/Renter's Insurance from Progressive (underwritten by Homesite Insurance). Save yourself the time and trouble and avoid this company at all costs. I've never had any issues with Progressive on my auto, but the one time I needed to file a claim on my Renter's Insurance and their "devaluation tool" rendered our claim useless.

Neighbor's washing machine exploded and flooded my garage and part of my kitchen on April 1st. Contacted Homesite Insurance, A PROGRESSIVE COMPANY and started a claim for damages. DOUG ** was assigned the claim as my adjuster. His smooth Texas style and accent was supposed to lull me into happiness. He reassured me that his 30 years of experience as an adjuster would make this claim move easily. He told me that I need to get an Angie's List subscription and find local contractors to deal with repairs and the damage. I went out, found several contractors, took the time off of work, had them come provide estimates, sent these to DOUG at HOMESITE, A PROGRESS COMPANY and was told to go ahead and start the repairs.

I refi'd my house and needed homeowner's ins. I went ahead and got it through Progressive/Homesite since I had been a longtime Progressive Auto client and always had a great experience. I was expecting the same fantastic service from Homesite. I obtained the homeowners coverage on Jan '15. It's now July '16 and I find out from my mortgage company that I don't have homeowners ins.

I signed on to Homesite through a bundle package offered by Progressive (Auto) Insurance. My service and experience through Progressive was always great. No complaints there, but my experience with Homesite Insurance was horrible! The first year, my policy was fine, began around $780 per year. The next year, it was jacked to $998, just because. The third year, I had two small claims that totalled to under $1500 for both claims. They then jacked my coverage to $2400 per yr! I've read other reviews that have said that they never want to pay a claim. I'd say they'll pay it but will basically make you pay it back so that for all intents and purposes, they never do. DO NOT USE this company!! You will regret it.

Homesite insurance force me to replace the roof of my house without any water leak. They sent me a letter of cancellation on 07/04/16 giving me three weeks to replace the roof. I did replace before the date line and I did call them to let them know. They ask me to send pics and invoice showing that I already paid it. I sent many pics and I did call today 07/05/16 and they don't care. My policy is cancel. Perros.

Has a small claim where a pipe was dripping in my wall and needed the drywall to be fixed. Total loss was $968 (Job was $1,968, deductible was $1k). They paid $968, got the funds quickly, no issues. Then I get my renewal information in the mail. Premium jumped from $678 to $1,020 per year. Should have just paid the $968 myself. Claim process was great, but increased my premium near 50%.

There is no reason for anyone who has products less than the deductible to use this insurance provider. My computer was damaged during an electrical storm, and we were without power for half a day, so I also lost some food items. The deductible for my computer was $500 and my food items $100. This meant I'd not only have to spend out of pocket money to replace my losses, but making a claim for them was pointless - thus pointless to keep my insurance. I tried to cancel my policy, but Homesite doesn't have staff available after 9PM, nor they do allow immediately canceling your account online. But they sure allow you to charge payments immediately online, though.

We just purchased a home in MA and went through GEICO for Homesite Ins. Two weeks after getting policy they sent me a cancellation notice stating my roof was in poor condition and needed replacement. They stated that it was missing shingles, had curled shingles, poor workmanship, and the granular surface was falling off. I was shocked as I thought they were talking about someone else's roof. I am an insurance inspector for one of their competitors and immediately filed an appeal supplying 40 photos showing I had no missing shingles, no curling shingles, no granular loss and that a certified home inspector had passed the roof, an FHA mortgage inspector passed the roof, the local building inspector passed the roof and a local contractor actually stated that he could not replace the roof as he would be stealing from me as the roof was perfect.

Since I have auto insurance with Geico and they seem to be reasonably priced I thought I'd go ahead with their home insurance too, which is really Homesite. A year later my renewal comes up so I thought "what the heck, I'll check other home insurance prices." I'm glad I did because I found out that Liberty will insure my house for less than half of the yearly premium and my deductible went from $2,500 to $1,000 at the same time and Liberty had a higher coverage too! So, I decide to cancel HS and notify them after I log into their website.

They openly accused me of fraud because I screenshot the photo and made it a bit brighter and enlarge it for claim adjuster Lauren **, so she can see it better. She kept complaining about she couldn't see the photo that good! She said the date of the photo didn't match other dates of the photo. It's because I screenshot the photo on a different date when she asks for more pictures. I'm really disappointed with this company.

This carrier is a total sham. It's abundantly clear from our experience with them that they have no intention of underwriting any real property but rather profit from the initial fee and then find means of cancelling the insurance for nonsense standards of their own creation. Not under any circumstances should you allow them to cover your property, for it is dubious that they will ever compensate you for losses. They will find a way to avoid this. We are completely astonished that GEICO retains them as the major insurer for New York State. Because we were in a bind and needed a homeowners' policy for a new house we were closing on, we called GEICO and discovered they haven't any concern for their clients in choosing this fifth rate, shameful carrier to underwrite their homeowners' policies. We are reviewing our relationship with GEICO as a result.

Do not choose. This insurance company is the worse insurance company in the world! They will never want to cover you anything. They always has any excuse because they don't want to pay. They think like a machines, they never want to help customers, always are the big rock in the shoe! Be aware for this guys!

Very disappointing experience! Were very kind and helpful when I would call with simple questions but when it came to actually using my policy nothing but a disaster. We had severe hail damage to the point where we needed our entire roof replaced, but when I called to make a claim and had an adjuster come out, they would only pay you for about a quarter of the cost, but I would have to pay a deductible $500 more than what they were going to give me for a check. Apparently all of their accounts are set up to where they would never have to pay out a dime.

It is such a shame that Progressive Auto Insurance is tied in with Homesite for underwriting homeowner's policies. What a scam! 14 days after accepting us for homeowner's coverage, they canceled our policy with absolutely no warning. The only reason I found out is because I went onto the website to check my policy and it said "Policy Canceled".

I put a down-payment of $223 on house insurance with them. I was told that an inspector would be out in about 4 weeks to inspect. A week and a half later, he showed up and walked around the house and several days later I was told they would be cancelling. No specific reason why was given until I e-mailed and complained. I was sent several pictures of "hazards". This included two overhanging tree branches, some moss on the roof, some tar patches on the roof, and a back step that had crumbled during winter. We had the branches cut, chemically treated the moss, patched the roof, and poured a new step. We sent in the pictures as requested.

Geico paired me with this group for my homeowners insurance. Inspector came out to the house and I received a notice of cancellation for some minor conditions. I fixed the 3 conditions outlined on the notice and submitted proof of the work/remedy. Homesite came up with another issue (which was not even accurate) and provided me no notice to remedy before cancellation. Stay away from this company and highly suggest you triple check working anything through Geico. They provided no decent alternatives and left me out to dry.

Geico/Homesite Insurance Agency cancelled our homeowners insurance through a grueling and unsatisfactory process beginning with the initial inspection of the home. My wife received a call on March 1st stating that the policy had been cancelled due to the conditions of the house. When pressed for an explanation the agent/rep at the time stated she could say no more. My first question in all of this is "How can that be?" If you are cancelling someone's homeowners insurance, shouldn't you be obliged to at least tell them why? She asked for a copy of the inspection report and I received it in my email later that morning.

I signed up for renter's insurance in July 2014 and found out Homesite Insurance is the subsidiary insurance company of Progressive. I filed a stolen property claim February 21st 2016. I've spoken to my adjuster 3-4 times since claim was filed and played phone and email tag since, Tuesday, February 23rd, 2016. I sent in all the requested information I had available (receipts, affidavit, pictures, and itinerary list) by fax (2-3 times), by mail and email. My adjuster finally called me to go over my missing property and began to interrogate me and say my list had repeated items on Monday, March 14th, 2016. She was rude, unprofessional and had poor Customer Service Skills. After listening to her statement/question, I attempted to respond and she began to interrupt and talk over me. I told her she would speak to me and that fashion and that I'll speak with her Manager and/or Director.

I signed up through GEICO for Homeowners Insurance. About a week after I signed up a representative visited my residence and took photos. He asked me why I had a tarp over a storage shed in my backyard and I told him that the roof leaked and I needed to repair it. That was the only comment made. Today I received a cancellation notice for my homeowners insurance saying my roof on my home is curling, lifting/buckling, warping/wavy and in need of replacement. My roof is in good condition on my house and there are no leaks. Keep in mind that Homesite received a years payment from my mortgage company prior to this cancellation. My insurance wasn't going to run out until 30 March but Homesite billed my mortgage company early. I have gone back to State Farm and hope no other persons get taken by Homesite VIA Geico.

As I was looking up Geico roadside service number on the website I noticed my home owner's policy which is Homesite through Geico says my policy is cancelled. I verified that I sent a payment on the same date as all my others for the same amount. I then called customer service. The agent said that is was cancelled due to a late payment and it being $15.00 short.

My home value per Homesite has increased substantially over the last few years. Now they are charging me insurance on a value more than $150,000 over the next highest replacement value quoted. They refuse to entertain the idea of lowering the value, state they get their costs from a cost estimator software program (as all insurance companies do), and their software is specific to their needs. It is in that at such a high value with a 1% and 2% deductible - they will never have to pay on a claim - it will all be my out-of-pocket expense. It's easy to charge lower rates when you never plan to pay a claim. Progressive, you have great auto insurance, but your choice of partners in homeowner's insurance just lost you my business.

I filed my claim for water damage with Homesite for $2000.00. My only claim in 3 years with Homesite. Now they are canceling my policy. I never never ever filed a claim with any insurance company. If you go with Geico for homeowner's insurance tell them please don't use Homesite. Just a word advice to Geico I wouldn't offer Homesite to anyone for their homeowners insurance. Just a note, I did receive a check from Homesite for my claim but to get cancel because I filed too many claims in 3 years. I guess one was too many for their standard.

My car was broken into and filing a claim on my homeowner's insurance was a nightmare. Slow in process, snotty claims representative and basically accused of lying about stupid stuff such as why would I carry a screwdriver in my car and other small tools and she needed a receipt to prove I had them to begin with. Really! It is not like I am asking for every tool that Sears sells. I did not even value at true replacement cost since I had them for years. Replacement cost was a joke... Cancelled the policy as soon as I could. I have 1 more receipt to send and we'll see if they don't come up with another excuse. It is not easy to pay out of pocket for 2 new pairs of glasses over $1000.00 when you no longer have that insurance or discount available.

Our roof leaked. Our ceiling collapsed and there was significant damage to our home and belongings. We spent over $18,000.00 on emergency repairs. They offered us a check for $693, and closed the case, sending a form letter that our claim was denied. After three weeks of relentlessly haggling, leaving voicemails that were unreturned, calling and emailing daily, they finally agreed to give us an additional $6,310, and denied the other $10,997.00. Meaning we still have to argue our case for the $10,997.00, and will most likely never be reimbursed for that.

Signed on with them at recommendation of Geico, who I had auto with for many years. Geico has been great for auto. Had a minor water leak which caused some damage to wood inside home. I had a contractor come out to inspect and detected water in boards. Homesite sent out adjuster that said no damage and suggest just paint the wood. At my request sent second adjuster out that actually probed the wood and did detect water just like the contractor which is the reason I filed the claim. Paid the claim OK, but then raised my rate and specifically told me it was due to the claim. They are fine with taking money when nothing is wrong. Do not use Homesite.

The very worst company to deal with. We got insurance with them for our home. They told us we needed a new roof. We complied. They wanted pictures of the new roof, we complied. They wanted a copy of our receipt, we complied. They wanted an invoice, we complied. They wanted more pictures, we complied. They wanted a statement from our roofers, we complied. They wanted more pictures, we complied. They wanted a statement from me that we got a new roof, we complied.

I really don't have much to say about them because I really didn't have to use them for anything. I think they are a good company to have. They are always there to answer your questions. I can't say anything about them because like I said I really didn't have to use them yet. They always had their documents here on time and made sure they explained everything to you if you need it too. I would recommend them to anybody. They are nice people when you call them up to explain something for you. They are a good company to deal with. So if I had to pick a homeowners insurance I would pick them. I am happy that I have them and will always have them for a long time. Very nice people to have to explain everything for you and very courteous to you.

They offer a decent price for the area. They are always there to help when called. They offer great products and good customer service. They offer cheap prices and will always be there to help. They provide enough coverage that I know I am covered if something were to ever happen.

We do not pay the insurance. We have never dealt with them. I assume that they are good because we have never had a prob with them even though they are associated with GEICO.

It was great one Home Insurance owner because if something happen of the house they will assurance that they will have warranty of the house that need to fix.

Wish I could give this company 0 star. Had some things stolen out of my car after a birthday party. Have never filed a claim before, this was the worst experience of my life. They openly accused me of fraud because I didn't have receipts for birthday gifts. Firstly the receipts were with the gifts, the items were stolen out of the car. All items were stolen, even items that were already in the car. The worst is they openly accused me of fraud. I am from Oregon. Anybody that has had this type of dealing with this company please call a attorney or file complaints with your state's local insurance bureau so everyone know this company is a complete scam.

I was at the end of the arduous process of having my Insurance claim settled when Homesite stated that I only had 60 days from when I received the funds to get back the recoverable depreciation. I argued to no avail. Even though no contact or correspondence was attempted by Homesite. Since Homesite believes that the funds being held in Escrow is the same as "receiving the funds", I am out $5,900. This was not in any fine print that I can find. I will be contacting the Insurance Commissioner of Connecticut and I will no longer do business with either GEICO or Homesite.

I contacted Homesite Insurance to go with homeowner's insurance on a property I am buying, and have since moved into. I paid in full on July 6 for the insurance coverage to start on July 31. Although they had 3 weeks to do an inspection of the home, I never heard from them, and apparently they never did their inspection until later. On August 21, they cancelled my insurance without contacting me first to let me know about the inspection, that it was unsatisfactory, that an inspection was even completed, who the inspector was, nothing.

Read your policy. My roof was totaled by hail and 21st Century - Homesite paid $1000 on a greater than $10,000 loss. The rest of the neighborhood was paid out by but these guys SHAFTED me.

I acquired a leak in my plumbing pipe on the upstair floor that caused damages to the ceiling in my dining room below. The insurance company said that they would repair the damage to the ceiling but not for the plumbing bill to repair the problem that caused the actual damage. When I said I don't see that this is not my contract that say to check a specific page and when I checked mine contract, I discovered it was different than theirs. Theirs was about 15 pages long while mine was only about 7 pages in length. They have no appeal process in place to dispute any disagreement and complaints are only sent back to the original decision maker (adjuster) to re-review which naturally caused a refusal of my appeal. I ended up having to pay the whole $1400 as the Homesite company would of have only paid $50 of the total cost after my deductible if I would have filed a claim and have it against my record.

$662/year surcharge because I have a pitbull... Not a pitbull that has been in trouble. Not a pitbull that has ever attacked. Just a loving, sweet, 6 month old pitbull. No thanks, and how that is even legal is beyond me.

This company overcharged me $30,000 over the course of eight years. They admit it, but will not do anything about it. They said I should have realized "their" error at the beginning. I did call them to ask about it in 2008, but they assured me that they correctly valued my home. In actuality, they overvalued the replacement cost by 60 percent. Sixty percent. Unbelievable.

So, if the policy is under my wife's name and I call to verify they received a cancellation fax, they won't give me that information because I'm not the policy owner and they need the policy owner's authorization to give that valuable piece of information... I spoke with ** (her last name might have something to do with her personality). She's a supervisor with 0 common sense. I wasn't requesting any personal detail on the policy. ONLY if they received the cancellation fax.

My husband and I are 68 years old & this is the absolute worst company we have ever come across. Was signed up with them for our homeowners in 2009 because of our auto being with Progressive & we allowed progressive insurance to bundle it with Homesite Ins. Never had a claim. After filing a claim with homesite for $8,700 we were cancelled. They gave some off the wall reason about our square footage changed to meet their "guideline" requirements (which they say changes yearly).

This year our homeowner's policy saw an increase to our premium by over 150% . When we contacted Progressive/Homesite they stated the reason for the increase was hits on our credit report. Not a decrease in credit rating which had actually increased by 40 pts from previous year but inquiries to our credit which was from a car purchase we made last year. For some reason they said that the inquires show that even though we have no late payments showing to anyone including them that we are now at a higher risk of filing a claim even though we've never filed one before and that this is why our premium has more than doubled in one year. We are now shopping for new home insurance. Also our deductible went from $1000 to two separate deductibles, one for $1000 and wind/hail one of $5800.