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I’m a first time homeowner and purchased my house 3 years ago. When I selected them, it was mainly because of their competitive pricing—I never thought I’d actually have to ever file a claim. I had a small electrical fire in my basement which created more damage than I would’ve expected. I called Homesite immediately after the firefighters had left, and the rep’s first question was if my family and I were all ok. Very nice touch during a stressful time. We put in a claim after a couple of days, and they released the payment within 24 hours. Very speedy service! I’m very happy with Homesite and plan on keeping them as my insurance company for a long time to come.
I was surprised to see all of the bad reviews for this company, but I haven't had to make a claim so I base my review on my interaction with the customer service agent Ray. I received a letter from our mortgage providers saying we might not have enough coverage for the home, but our policy has a base value plus an additional 50 percent of coverage.
I contacted Homesite and Ray actually called the bank for me and conferenced us all together so he could verify our home's actual value. The bank said their estimate was based on the outstanding mortgage principal which is absurd because the cost of a rebuild is far lower than that. I told them I received a county assessment that they should be using instead. Ray then went ahead and faxed the bank a detailed estimate that was even lower than what the county had provided. He also emailed me a copy for my records. Fantastic customer service that I have not encountered before in the home owner space.
Although I have not had to submit a claim, I have no reservations. Coverage is better than average for price & adequately spelled out. No hidden bits or IRS. Customer service is immediately responsive & convenient.
I had an electrical fire in March 2019. The fire was small but very hot and it smoldered which left the entire house unlivable. Homesite provided a company called ALE (also known as Onsite Temporary Housing). After promising a large trailer with one bedroom and plenty of living space, I ended up receiving a two bedroom with living space of 8' x 14'. This provides 112 sq. ft. of living space for 2 people for an estimated 8 to 10 months of rebuilding my home. The trailer was delivered filthy with items left from the prior users (it's in the lease agreement that I will pay $350 to have the trailer cleaned when I'm done using it).
I contacted my adjuster at Homesite and explained the problem. Now he's refusing to call me back. Several phone messages and emails and still no response. Call the general number and you get the "The supervisor is busy. I can transfer you to his voice mail." Do yourself a favor and work with a local company. If you have an issue at least you can walk into an office and speak directly to a person.
We purchased Homesite Insurance through Geico as first time homebuyers a few years ago. Never had to file a claim until our retaining wall collapsed. It’s a 2 tier elevated wall and the upper level came down, bottom layer solid as a rock. 20k to replace 95 feet of upper retaining wall and 28k of coverage per my policy. My adjuster tells me through email flood damage at the base isn’t covered. There never was a flood, base of the wall is solid. How would a flood affect the upper level and not the base. Asked to escalate and it was never raised above my adjuster. Now I had to retain a lawyer and file suit. Only email response, “My supervisor will reach out to you directly.” Been over a week, never happened. My lawyer reviewed my policy and the damage (he’s a civil insurance expert) and finds no reason they can deny coverage. It’s just a stall tactic designed to force people without means to quit and pay for it themselves. Horrible they would do this.
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We had a tree fall. It took out a fence, lg igloo dog house and a pool. They didn't send anyone out to assess the damage. So we have to take pictures and send them in. And then you wait for them to tell you all you're going to get is 64$! For every thing. 64$! What are we going to do with that!? And the only way to get that is to send in receipts where we replaced the pool and the dog house. Didn't say anything about the fence or tree removal. The fence is only worth 30$. How could you tell someone that. I'm glad it didn't fall on our house. We may have got 100$. This is a terrible company.
We purchased a renter's policy when we moved in February. Unfortunately, we also suffered a theft 3 weeks later (fortunately, the stolen items were recovered). I spoke with a claims adjuster, she was super pleasant and helpful, and after going over everything, we decided it was best to withdraw the claim. The deductible was more than the value of the stolen items. Ok, no problem, I was reassured the claim was withdrawn, wouldn't go against me or the policy and all was good.
Well, until 2 weeks later I received a letter stating my policy was being cancelled for submitting a claim during the underwriting term. I called, spoke with a very clueless young woman who repeated the same line over and over, "well, I can email this to my claim team and they'll have a decision made in 1 to 3 business days." I never heard from anyone. I called again, no response. I called again, no response.
Meanwhile, I'm being told "don't worry because we will work it out." So today, they cancelled my entire policy and claim they reimbursed me for the policy that I paid for in full. I DID NOT receive ANY reimbursement and now have to wait until Monday to call back AGAIN for some letter, should they choose to clear the claim that never was. AND IF THEN, it is approved they MIGHT reinstate my policy, that I have to pay for again, ONCE I RECEIVE SAID LETTER. Or, I can take the letter and go get insurance elsewhere.
So, in the meantime, we ARE NOT INSURED and could face being evicted if we don't get a new policy in 2 weeks. But I'm told they work quickly (insert eyes rolling). I only went with Homesite because I was offered a discount through ESurance. Lesson learned, do better research and just pay extra for a policy through a REAL insurance company.
I would give them Negative Stars but that still doesn't come close to the egregious customer service. I filled my claim 3/7/2019 with the official police report attached, as well as proof of ownership for all my stolen items. I was told on 3/14/2019 that my claim had been handed over to pricing for my estimate. It takes about a week, well it's 4/4/2019 and pricing still hasn't sent over my estimate. Code for another way to get out of paying me for my stolen items. Not to mention countless emails I sent to my adjuster which received no response. Multiple calls where I was placed on hold or transferred to inactive phone line and being disconnected.
This whole process has been a nightmare, I really don't understand how they are still in business, or why hasn't anyone started a class action lawsuit against them. I really wish I had done my research instead or thinking bundling my progressive auto insurance with renter's insurance would be a great fit. Save yourself the headache and your money. Do not pick Homesite Renters Insurance.
I, like most other reviewers, thought bundling less expensive car insurance with homeowners would provide a discount. My policy was $2600 a month on a $165K house. On January 11 I canceled my policy and switched to a much more reasonable company. Knowing I had an escrow analysis in March, I figured this would give them more than enough time to issue a refund.
On February 11, I emailed inquiring as to the status of my refund and received no response. On March 14 I called and inquired again. I was told that they would, “See what they could do and call me back.” After not receiving a callback I followed up the next day and told, “The check is in the mail.” It’s now March 29. I still have not received my refund and my mortgage company has completed the escrow analysis, resulting in an increase of $300 a month. To say I’m pissed doesn’t begin to cover it. Starting to think no check was ever sent and this will likely end up requiring legal intervention.
I have had Homesite as my insurance company for 5 years without a claim. Last month my mortgage went up $300.00 a month. When I called they told me that my insurance went up from $1100/year to $2600.00 a year! When I called they asked me "have you looked at your credit report lately?" Really??? My score has not went down since I've had them. Insane.
I wish I would have done the research before switching. I thought bundling my auto and renters would offer a discount. It seems that my claim was denied for fraud and when I called the adjuster he mumbled on about things then said he couldn't discuss it. I would receive a letter in 7-10 days. I then sent him proof of the items I purchased and he still said the claim would be denied. I am now escalating it and in the meantime have switched insurers. Worst company ever.
Progressive insurance in the homeowner's category is Homesite insurance! I need to find another home insurance company as Homesite will take your money monthly but there is very little they do for a 14 year old home.
After submitting this review on Consumer affairs, Homesite escalated my claim to the appropriate individuals within their organization. I am happy to report that we are getting everything resolved in a professional manner.
I insured my home with Homesite and had coverage for eight years without a claim. We bought another home 5 years ago and insured it also. Last month we had a terrible wind storm come thru and devastated our roof. The roof replacement was upwards of $20,000. This is the first claim ever with the company after paying 12 years of premiums. Homesite sent a settlement statement to me stating they would only cover the actual cash value of the roof if it is over 10 years old. They were going to depreciate the roof and not allow me to recover the depreciation due to the fact the roof was 11-12 years old.
The roof is going to cost me well over $10,000 out of pocket with their deductible and their "depreciation". When I asked to see the depreciation schedule to review how they calculated over $6000 in depreciation, the customer service agent stated they could not provide me with that information. I asked them three times to help me understand why they would charge me $6000 for a roof replacement that was only 1-2 years past the "no depreciation" timeline. The answer was "it is what it is". They have no control over the depreciation. I wish I had never insured with them. I have never had such poor coverage and service from any Insurance company in life.
Lied to me and told me I only have $500 ded. To replace roof. I actually owe 5,500. They also raise my insurance $100 every year which is the most I have ever paid. They refuse to explain why. Their manners are the worst and they mocked me on a call once. They are refusing to reimburse me for overpayment on a roof. I am filing a complaint with the insurance commissioner. Please do not waste your money with this company. They lie!!!
I move on December 8, 2017, on December 20 a driver went off road hitting my house from the side ripping my front door and landing in front of my dining room. I was left to deal with my insurance company, Homesite. The adjuster let us know that our insurance might go up. I never expected to go up 65%, even though I did the claim with the driver insurance. Do not use this company, they lack concern for their clients. Poor company!
I contacted Homesite to verify my centralized alarm discount to see if I should drop the centralized monitoring. They said I had no such discount. I alerted them that I did indeed have the service and since 2014 when I signed up with Progressive/Homesite. They verified that and said, "You had it and in 2016 we dropped it because you didn’t send in a certificate of centralized monitoring." I informed that I’d never been contacted about that requirement nor was it mentioned in my yearly reviews with them - in 2015 it was renewed without that requirement and that I will send them that certificate plus paid invoices for centralized alarm so they can retroactively apply that.
They refused to do so and after complaining to a supervisor they were quite clear that losing me as a client and Progressive losing me as a client for other policies based on these shady business practices didn’t bother them one bit. I have filed a complaint with the Maryland Insurance Commission outlining these shady practices and informed Progressive also of this incident (their stance by the way is that they don’t have any control over Homesite).
If I could give this company negative stars I most definitely would. Several times, during my VERY short stint with them, I expected somebody to jump up and say "SURPRISE!" and point to a hidden camera. Yes, they are that bad. They claimed I had moss growing on the SOUTH side of my house, among a whole host of other imbecilic comments. Every time you call to try to talk to somebody, you will NEVER get past the low-end secretary who can do nothing but say, "I'll have him call you back." They will NEVER call you back. I have no idea how this "company" is still in business.
Auto "Reviewed" policy and went up over $500/year. Second time it's occurred. I noticed it when my mortgage increased over $100/month. Eric, Supervisor ** advised because I didn't see the paperwork in July & respond sooner the rate would be pro-rated. No claims on policy & when they reran whatever they run it went up by $150, not $500. Not only did was he dismissive with my issue but began to interrogate me about my living situation & wanted to discuss "IF" the contract was the correct one. I didn't call to review my contract - I called to review the significant increase for unsubstantiated reasons. Had to "write" in for review. Here is one review Homesite Homeowner's Insurance thru Progressive. Ironically, the greeting when I called was "Thank you for being a Progressive customer for over 10 years". Obviously Mr. Supervisor Eric ** wasn't part of that greeting sentiment.
I closed on a house and already had Progressive auto insurance, so figured I'd go with Progressive for homeowners insurance. Two weeks after closing they tell me that in order to keep insurance with them I need to replace my entire roof, and paint my entire exterior, in addition to other things, in order to keep my policy! It's literally impossible, let alone unreasonable. Also, I recently had a thorough home inspection that said nothing of the sort. Then they tell me that they'll issue a PARTIAL refund if I switch policies?!? This is on December 19th. So they keep money, screw me over over the holidays, and then they tell me they'll need at least a month to issue the refund?!? So they get a month to write a check, and I get two weeks to replace my entire roof, and paint my house. Super cool. I'm cancelling my car insurance with Progressive now too.
We created a policy. Less than a month later, WITHOUT NOTICE - no mail, no call - Progressive canceled our policy stating the inspectors had "weather" and couldn't inspect our home. They refused to send someone else and told us to take our own pictures of our Roof (which is insanely high and steep)!!! When I complained, in a robotic voice... "I completely apologize". They do not care about you as a customer, no empathy or sympathy and when I said I should cancel, she said, "Go ahead!!!" It has rained twice here in the past month and it was just rain. It is not our fault that they didn't show up. It is their commitment to me as a policyholder to come out and inspect, and should not be my responsibility to risk my life.
NEVER NEVER NEVER get Homesite Insurance (they are underwriters for Progressive and Geico and I’m sure others). They are the biggest scam artists and ** out there. My garage was broken into back in November, two of my welders, and my tools were taken. Well I pay to have my items replaced at new replacement cost even though I bought a lot of them used. After waiting for their pricing team to complete the new cost for replacement they came back with a total of $50,680.57 with depreciation of $3,251.72 leaving the amount at $47,428.85 and I have a deductible of $500 so subtract that and I’m left with a grand total of $46,928.85. My insurance policy was only written for $25,000 which is way lower than what my grand total came to with pricing, depreciation, and deductible so I should be receiving a check for $25,000 to help replace some of my stolen items.
Well after almost a month my adjuster comes to me with a settlement offer of $2,500 and said that in my insurance policy I have a $2,500 limit when it comes to business items. I told her those are my personal items not used for my job and she replies with, “You work at Roush Fenway Racing where your tools are used on a regular basis.” I told her, “No my tools are provided at work. I On occasion take in a set of wrenches and a Socket Set to help with my job.” So I said, “Fine I’ll prove to you that my tools are not used here at work” so I went to my HR Director and had her write me a certified letter stating none of my personal tools are used at my job that everything I use is provided by Roush Fenway and I sent them that letter for her supervisor to review.
Well long story short they are giving me the runaround and complete ** excuses saying they need receipts and all when I followed the instructions I was giving when I first opened the policy which was to take pictures and document all of your property. When I sent in my contents I attached a photo with each individual item that I listed that was stolen. Well needless to say they have now pushed it off another day to review the pictures and items again. It’s a damn shame you pay for coverage for times like this when stuff unexpectedly happens then they want to do everything they can not to cover you or pay for your items. I do not trust this company and when all of this is said and done I will be canceling my policy. I mean really $46,928.85 in loss and they want to give me $2,500 hahaha. Yeah right.
They will be talking to a lawyer unless they straighten this mess out and treat me fairly like the customer I am and for the coverage I pay for every month. I’ve already spoken to a lawyer and I’m ready and prepared to go that route if need be. I guess we will find out tomorrow on this matter either they pay me what I’m owed and it is what it is or they offer me the ** settlement they offered me and I will reply with, “You will be hearing from my lawyer” and I’ll sue them for the full amount of $46,928.85 in which they will try and settle with me before court and will end up paying more in the long run. I won’t roll over and get screwed by an insurance company with 90 percent of the people paying. Don’t ever use it and they are rolling in the millions and millions of free money being paid in each month from customers that never have a claim.
Here we are supposed to trust and feel safe with insurance but in all honesty I feel like I’m getting scammed, used, taken advantage of, lied to, jerked around, and treated like the pile of dog ** they stepped in. It’s a shame and honestly ridiculous... Spoke with Lanette ** today December 6 at around 3 or 3:15 and she instructed me all they would be able to offer me is the $2500 they originally offered me and in her mind they shouldn’t give me that but they had already offered it. She stated that they wouldn’t accept my photos of my items because they couldn’t accept a picture of a picture. She also said that even though I had a certified letter from my job stating I didn’t use any of my personal belongings here at work all of my tools and welders still fell under the business limit in which I called ** on because I don’t own or run a business, I have no tax ID, and I use none of my tools at my job.
She also tried to call me a liar by saying that I work in an environment around Tools and I could have took pictures of tools at work in which I responded that is the most rude, disrespectful, and stupidest thing I have ever freaking heard. All they are trying to do is get out of paying me the money owed to me for the coverage I pay for every month. The whole staff is disrespectful, liars, and **. I’m now waiting for their big boss to contact me Mr Mike **. I will give him the opportunity to make this right and treat me fair before I give my lawyer the green light to file a civil litigation against Homesite Insurance for the full lump sum of $50,680.57.
I have had it with these con artists and I’m willing to go to whatever measure I have to ensure I’m treated fairly and I receive the money I am owed based on the insurance coverage I have. I trusted in them to only get spit on in my face. This company is a joke and I’m prepared and willing to fight them as long and as hard as I have to... Mr ** called me this morning 12/10/2018 at around 9:30am. We chatted back and forth to where I told him everything that’s been going on as well as Robin and Lanette trying to place my things under a business limit when I do not own or run a business nor do I use any of my tools at my job. He told me he would be reviewing the claim and would provide me an update tomorrow 12-11-2018. He said hopefully we will be able to finish things up and get me fully covered and I told him I hope so too or I would just allow my lawyer to finish the rest so I will get treated fairly.
I also told him I had my lawyer working in this the entire time and if for some reason we didn’t reach an agreement I would just give them the thumbs up to handle everything the legal way. Now we wait for a call back by Mr ** tomorrow... Well I receive a call today stating my claim has now been denied in full because I’m one of my 60 some item list I uploaded a photo of the picture that I had of my item. It wasn’t a very good picture as you could only see the name of the item and all so I uploaded a picture from Google to show what the item looked like.
I tried to call in yesterday to let them know the one picture was mine and the other was of one that was like mine and like always you can’t get in touch with anyone. Then today I’m told that my claim has been denied due to fraud. I immediately went off and told her Homesite was a joke and ridiculous and that they would be hearing from my lawyer... Talked to my lawyer. We are filing a complaint against Homesite to the North Carolina Department Of Insurance, if nothing is resolved with that we will be filing a lawsuit against this crooked, scam, and joke of a company... STAY AWAY STAY AWAY STAY AWAY.
My experience with Homesite Home Insurance has been poor. I had a New roof put on. It has not yet been a year and has been leaking causing damage to the interior. I’ve contacted roofers and 4x they have not repaired my roof causing more damage along with Mold. Homesite issued check therefore should try to get a refund and not just tell me that I’m responsible to get my roof repaired. I’m tired of getting the runaround...what do we pay Insurance for?
In August of 2018, my house was broken into while on vacation. I’ve filed a claim under my policy and Homesite has been giving me the runaround frankly because they don’t want to honor my claim. To make a long story short, I got a call today stating that my claim was denied and I am seeking an attorney. This company is the biggest rip off in the world!!! I will see them in court!!!
I signed up for a new homeowner’s plan with Homesite Insurance, but changed my mind 12 hours later. The review are not good and my only verification of new plan was an email that said it take 5-6 weeks to receive the policy? I was told on the phone that they would also do an inspection in 6-8 weeks. The reviews said at this time they could double the cost of the policy? I just called to cancel, they would not give a confirmation number, and said they only do business by regular mail. The also said a return on the down payment would not happen for 30 days.
My experience with Homesite has been incredibly frustrating. I am trying to get water damage from a roof leak fixed and mold that grew from the water damage abated. I have had 4 separate adjusters and have been out of my home for almost 4 weeks due to a severe mold allergy. Only one of those 4 adjusters has been easy to get a hold of and offered helpful information. The communication between adjusters has been terrible, and I have no idea why our claim keeps getting handed off to someone else in the first place. We have received a check for repairs, but it does not cover the necessary mold/asbestos abatement that needs to be done. They won't let the company we hired do the work until they approve the budget for the abatement, but they can't seem to get the paperwork through and I can't get a hold of anyone. I do believe we will eventually get approved to do the abatement. Overall very disappointing and frustrating.
Unless you want to make a traumatic experience dragged out for 2 months and leave with no return, go to another company!! They will try everything in the book to not pay you for what you lost. I had a flood and lost basically everything... Please tell me why they sent a third party company to come PICK UP MY CLOTHES underwear and all! I had no clue that is what was going to happen.
No other company does this! Mind you this is 3 weeks after my flood. They did this to not pay what I asked for. Instead they just ran my items through a washer and gave it back ANOTHER 3 weeks later. And told me some of my stuff was worn down... DUUHHH these are my clothes that I wear... that I can't anymore! Do you think I've heard back from them yet?? No and not it's 2 months since the incident occurred and I haven't slept in a bed since. This has been a nightmare. Way to throw salt on a wound!! As soon as I write this I'm changing my policy to another company.
I had a renter's insurance underwritten by Homesite for six years without a claim. Unfortunately, recently someone broke into my backyard by tearing down the locked gate and stole my 49cc scooter. Homesite was very responsive in denying my claim and told me that I should have had motorcycle insurance and could they sell it to me now? I told them (six different people -- I got transferred around a lot) that it was a 49cc scooter, not a motorcycle. It's not registered, it doesn't require a motorcycle license, it has no plates.
I would understand if I had wrecked the scooter somewhere or if I'd had it stolen out and about somewhere -- but someone broke into my property and took it. Isn't that the classic renter's insurance scenario? Apparently not, as the Homesite adjuster and the other customer service folks refused to engage in the specifics of my situation and constantly circled back to the motorcycle insurance that they felt I should have had and could they sell it to me now? Apparently uninsured despite the years of premium payments, I felt like I had no other option but to cancel the policy and move on with my life. And to leave a note here.
Looking back on it as I'm writing this, what disappointed me the most about this situation was that Homesite staff conducted themselves in what I think is the insurance nightmare scenario: they were obtuse, bureaucratic, and interested only in denying the claim and then trying to sell me more insurance (against which I presumably wouldn't be able to make a claim, either). Sure, Homesite is bargain insurance, so what should I expect? But in going through this I was still surprised they weren't able or empowered to engage with my situation as it actually happened but instead just robotically went through a script of legalese about "means of conveyance" and then tried to upsell me.
The title says it all. We went with Homesite to cover our home in 2015 because it was cheap. By 2018, Homesite Insurance increased our annual premium by 230%! Yes, you read that right, a 230% increase. The only reason they gave me was that our insurance score rating went from 4 to 16. This is a number insurance companies use to determine pricing for each of its customers. We have never filed a claim, there have been no changes to our strong credit history, we didn't change any of our coverage limits and our home did not suddenly spike up in value.
At our last renewal in 2017, we paid $2700/year for a $455,000 home policy. In 2018, Homesite increased the premium to $6200/year, a 230% rate increase! I called Homesite to find some rhyme or reason for this ill-mannered insult but they simply said they were unable to make and changes. We took our business to Farmers Insurance and purchased a home policy with the same coverage limits and a lower deductible for $2600/year, $3600 less than Homesite. Avoid Homesite Insurance!!!
I have had insurance with them for over 10 years paying around $960 a year. I went up to $2560 a year, after the renewal date and the payment for $960 was made from my mortgage Lender. I find out at the next renewal I was canceled due to the full amount wasn't paid. They get called prior from mortgage company to get verification that it's active and bill amount. My mortgage company nor I knew I was canceled from 10 months or that I had an increase. The rate increase is in itself a ripoff. I currently have zero insurance and now have a record of being dropped. Also, I haven't ever had a claim.
I am a client of Homesite Insurance. Well actually, I was until my policy was cancelled without notification or letter of statement. I simply found out when I tried to log in to my account and contacted the customer service helpline. I elected to receive electronic communication and have still yet to receive anything directly from Homesite. Upon calling the Customer Service Help Line, I ask the representative to please email a copy of the Cancellation of Coverage in which he did.
I am beyond disappointed with my experience with your company as well as your staff. The unprofessionalism exhibited throughout speaks volumes of the leadership within the company as well as your standards of which operations should be performed. Your employees have exhibited the following: 1. Misrepresentation. 2. Dishonesty. 3. Lack of Credibility. 4. Non satisfactory Response Time. 5. Poor Business Practice. 6. Lack of Integrity and Morals. 7. Lack of Knowledge and Training to perform effectively and efficiently.
I have contacted and filed complaints with the North Carolina, Massachusetts and Pennsylvania Insurance Commissioners regarding the following business and individuals: -Homesite Insurance, -John **, adjuster, CJ- Supervisor of John **, Mark **, Field Adjuster, Edward **, Field Adjuster, Kimberly **. In addition, I have also contacted and filed a complaint with the Better Business Bureaus in Boston and Wilmington.
I have consulted with several different Insurance Adjusters as well as my attorney regarding my claim. Based upon the verbiage of the policy and the nature of my claim, my claim should be covered. There were several direct openings created in the building by Hurricane Florence. I was told by your Adjusters that because a tree did not fall on my house or my window was not busted out, the claim was denied.
When I initially contacted John via email, he tried to deny the claim prior to even sending an Adjuster out to assess. Which is ridiculous. Upon our conversation he stated that he felt the claim was definitely covered and would arrange for a Field Adjuster to come out. The Field Adjuster spent less than 15 minutes at my home. He presented the mentality of get in and get out. I understand time is of an essence, however, in order to correctly perform his job is he not suppose to assess all items filed in said claim? He had no interest in even viewing those items. It then took him a week and half to supply required documentation to John for review. Highly unprofessional.
Upon learning that my claim was denied I called and spoke to John in regards to this matter as it was clearly not acceptable. There are visible openings/holes in the building and on the roof as a direct result of the hurricane. John himself even stated that he felt the claim should be paid and that he would be upset as well, however, he really had no power at Homesite Insurance. In turn, I requested to speak to John's supervisor, CJ. At that time CJ was extremely condescending, arrogant and rude. He would not allow me to speak for speaking over me. Highly, highly, highly unprofessional. I requested that second adjuster be sent out, CJ complied and stated that he would get that scheduled. I was told that it would be a completely blind adjustment in which the adjuster would be assessing the claim as if it were brand new.
I was told that he would have zero knowledge of the original assessment from adjuster number 1. CJ failed to schedule a second adjuster to come out. I had to follow up with John regarding getting a second adjuster scheduled. I then had to follow up with John as I had not been contacted by adjuster number 2. When adjuster number 2 arrived, he did not assess the property, he told me that he had seen the pictures and read the report of previous adjuster and was there simply to see if there were any openings present. He agreed there were several openings present on the building but said that he did not 100% if they were caused by the hurricane. He was dismissive and basically had made his decision prior to even arriving. It was unethical for CJ and John to lie to me in regards to saying this would be a "blind proposal" as all information was disclosed to the adjuster.
I fully understand that profitability in a business is important but so are operating business practice with morals and ethics. These individuals are a direct representation of your company and you. John then contacted me to state the original denial would stand. Of course it would... The adjuster was allotted and provided all of the information prior to coming out. If there were not direct openings blatantly visible, there would be no issue. If the damage to my furniture, clothes, child's items etc was not directly caused by the Hurricane, I would not be pursuing this further.
I called yesterday and ask to speak to CJ's Supervisor and was told no one knew who CJ was. I find that interesting and totally unbelievable. I was then put on hold for 10 minutes, I then ask for that individual's supervisor, in which I was put on hold for another 5 minutes to be told she was unavailable. I ask to be transferred to her voicemail and the agent was reluctant to do so.
Finally I was transferred to a "Mary **" and left a voicemail at 3:35pm and have yet to receive a call back. In between 4:15/4:30 yesterday I called back and ask to speak to Jared **, Senior Supervisor of Customer Advocacy... to be told yet again... No one knew who he was. I was then put on hold for another 5 minutes, Monique came back and stated that I should speak to you, Kimberly **and that you were in your office. She stated that she sent you a message with a synopsis of what I needed but you did not respond. I ask to be transferred to your voicemail... She stated that she did not know your phone number or your extension... but could provide me with your email. Coincidence, I think not.
Either you have uneducated and highly untrained employees or your company culture is simply terrible. I am pretty certain it was just a diversion technique. No one knows anything, No one knows who anyone is... terrible business practice. You should really train your employees in conflict resolution and customer relationship management because they have none. Brief RECAP to phones that have yet to be returned: "Mary" **, John **, You, Kimberly **.
I spent over $35,000 last year and everything in my home was new. I have severe water damage from holes/openings that were created in the walls and on the roof. Clearly covered under the perils of the policy. All I am asking is for your company, Homesite Insurance, to do the right thing and pay my claim that you know should be covered. Claim ID: **. I have contacted your CEO, Fabian Fondriest and Jared ** directly as well. I will be sure to explain to them in detail the lack of integrity, professionalism, morals, ethics, misrepresentation and client concern that I have experienced. I will continue until this claim is rightfully paid as it should be. I greatly appreciate your prompt attention in this matter. Thanks so much!
Homesite Insurance expert review by Matthew Brodsky
Homesite is a company that is solely focused on providing people insurance for their residences. Homesite is one of the newer homeowners insurance companies around, founded in 1997, and the company operates out of its headquarters in Boston, MA.
Variety of discounts: Homesite offers a bounty of discounts for their products, making them an affordable choice. These discounts include a moving-in discount, a bundle discount for auto and home insurance, a safety precautions discount and a new home discount.
Highly specialized: Homesite only sells insurance for residences. Thus, they are experts on renter’s insurance, condo insurance, traditional homeowners insurance, and more.
Excellent customer service: Customer service representatives at Homesite are available to help 24 hours a day, 7 days a week.
History: Homesite Insurance is a younger than many of the bigger insurance companies and has yet to prove its reputation or legacy.
Options: While Homesite offers homeowners insurance for typical dwellings, it does not offer policies for more unique homes such as farms or mobile homes.
Best for: Traditional homeowners, condo owners
Homesite Insurance Company Information
- Company Name:
- Homesite Insurance