Homesite Insurance Reviews

Homesite is truly the worst insurance company I have ever encountered. I got them through GEICO. After one year they jacked up my price by $700 and then again by $600 for a total of $1300 over the original quoted price with no claims whatsoever, they just wanted more money. So naturally I canceled the policy and they said that they would send my refund on a specific date. That date came and went and a month later still no refund. When I called in to check what happened, they said that they refunded it to a credit card ending in a certain number and that I was the owner of that credit card. I don’t own that credit card, my payments are made through an escrow account from my bank. When I called my bank they said they did not know what that credit card is, and that they had not received the refund. They never use credit cards and usually use EFT or wire to send insurance payments.

I recently had a hailstorm ravage my home. In one of my policy’s renewals within the past few years, Homesite snuck an amendment in that excludes “cosmetic” damage. This was not a part of the original policy that I enacted, but they took it upon themselves to add it without calling attention to it. They may be within their rights to do this in my state, but it is an incredibly shady practice. The exterior of my home is mangled, and they are covering next to none of it.

Paid through my insurance, they claim I have not. When I called them they for some reason instead transferred me to some sales pitch for the save life buttons for the elderly. They cancelled my account and sent me to collections with a letter... but won't answer their phones. So done with them.

My mom had renters insurance through Homesite via Geico. She passed away 2 months ago and I have been trying to cancel her policy. I was told I had to submit an executor paperwork saying I had authority to cancel this policy! I submitted a death certificate and trust paperwork but they said that wasn't enough to give me the authority to cancel her policy! I needed signed executor paperwork. My mom had a living trust that put my brother and I as executors of this. I think it's pretty ridiculous that I had to have paperwork to cancel a renter's insurance policy when I've canceled her medical insurance, four credit cards and dealt with life insurance and didn't need all of this information. Added grief after losing my mom. Lesson learned with this company.

WORST experience ever. On the phone with Homesite for 51 minutes to set up autopay. They couldn't do it. If I try and do it online, they charge me an extra payment and never tell me it cannot be done using a credit card. Run away fast from this company until they get their ** together!

The worst customer service ever! I called to update my policy and from the start Olivia the phone rep was extremely rude, with attitude and so unprofessional. When I asked to speak to someone else that could assist me with a better attitude, she screamed at me saying she wasn't giving me attitude and said no. She then hung up on me. I called back and cancelled my policy. Awful, rude and ignorant people should not be assisting the public.

Avoid Progressive/Homesite homeowners insurance. Their inspection report contained obvious errors and customer service was completely unhelpful when I called multiple times asking for clarification. Months later they issued a non-renewal based on that same questionable inspection. To make matters worse, a claim was opened on my policy without my knowledge by an inspection vendor and only voided after I contacted the adjuster. The entire process showed poor communication, weak internal controls, and extremely frustrating customer service. I would strongly recommend choosing a different insurer.

After receiving demands for curtain repairs and proof of invoices and certifications. I decided to cancel the policy and switch to a different company. I was told that a refund of over $400 would be given within 10 days. Now they notified me that it could take up to 40 days.

Homesite is terrible. They are actually a part of American Family Insurance, which I didn’t realize until it was too late. I have had GEICO for my car insurance for more than 20 years and decided to switch my home insurance to them as well-except now that I filed my first home insurance claim ever in my entire life (as a result of the blizzard we had in February) I’ve found out that GEICO doesn’t do anything other than answer the phone. It’s Homesite/American Family that’s handling everything.

RUN THE OTHER WAY! If I could give zero stars I would. We recently had a boiler puffback at our house covering everything inside in black soot to the point you could swipe a finger and draw things and the spot got into closed cabinets, drawers, closets you name it. We have a toddler who is breastfed and potty training, and we have a Sphynx cat— myself and my husband. We had to evacuate abruptly when this happened because of carbon monoxide as well as us also getting covered in soot and starting to cough so we took virtually nothing with us.