Homesite Insurance Reviews

I got a text from the adjuster saying she would get hold of me the next day. Three days later I call — she’s nowhere to be found. The person who answers the phone says if she doesn’t call me by 5pm, I’ll get a new adjuster. I call at 5:05. Some woman answers who I can barely understand, tries 3 times to three-way call the adjuster. I try to explain I was told I’d get a new adjuster (for the love of God, she’s lazy). My adjuster calls at like 5:12, all fake “Oh hi, I’m so busy.” LOL. She was an hour late to my house. Her own guy, Cody, said the roof and gutters were totaled by hail — I think he actually said “complete loss,” you can hear him on camera.

DO NOT USE THIS COMPANY!!!! This is the worst. They rebuttal, beat around the bush, put you on hold. They lie and will not accept one of the remote workers is wrong period. They say they are sending emails, documents, ETC. Nothing. When you call they're smart, short or answer wrong proof. Call back and ask the same thing to a second or 3rd person the rates go up, go up, go up. Nothing is explained clearly and you're told things are covered for them to get your money but when you go to use it to cover say appliances they will say, "Oh no but you do have this coverage to cover it up." it is not explained the deductible is taken off the Max payout but then when you use it they talk funky when ask for a supervisor. When you finally get one if you ask for their subordinate they will say, "We are the highest up." do not use this company. LIARS ALL AROUND. STAY AWAY!!! Now check BBB reviews!

I purchased my handyman business insurance through Homesite and everything was good until I received a notice that my policy was being cancelled due to an underwriting mistake on their part. When I initially opened my policy I chose certain coverages as to cover my handyman business, apparently one of those coverages shouldn’t have been covered, yet my policy was accepted and my downpayment and monthly payments were taken until now. I got no help from customer service except for it was their mistake and best they could do is give me back one month's payment. I would not recommend this company to anyone for their business needs! They have taken a few hundred dollars from a small business owner such as myself, no accountability on their part!!

Sent a "third party" to review my policy I've had for 10 years, and this person TRESPASSED into my yard without my permission. He startled me so much I almost fell off the ladder I was working for. Then they threatened to cancel my policy, and when I followed up with the person out of Florida, he did not address my concerns at all. I cannot recommend Homesite or GEICO. Will be cancelling ALL my policies through this corrupt and evil company.

I only called them for a quote and decided on a different provider due to Homesite’s poor reputation. Homesite completed the transaction and billed my Mortgage company. I have sent them documentation proving I had a different (better) provider and they refuse to refund my $600. I’m filing a complaint with the AG and BBB. NEVER DO BUSINESS WITH HOMESITE!!!

Homesite insurance cancelled our insurance policy in August of 2025 without sending a notice of cancellation or a refund of our $1400 yearly payment. When I called to make a claim for water damage in June 2026 they told me that the policy had been canceled. I still do not have a $1400 refund check.

Do not dare use this company. They had the nerve to raise Mom's home insurance to a premium level in a very sneaky way. They placed Mom on a premium level without first consulting her or advising her Power of Attorney family members. They did this on their own. Her monthly mortgage payment increased from $908.00 to $1149.00 per month. Make sure you are aware of how this company is communicating with you once your policy comes up for renewal. They are downright thieves! Paradise Valley, Arizona

Honestly was excited to switch to this home insurance. Better coverage for less price. But good God, they are such a pain in the ass to pay. It has been six months of having to call them to pay every month. I keep hoping it will finally be fixed each month, and lo and behold, the due date comes around, I can't get in to pay on the app, site, or set up auto pay because some dingus did not set ME, the one who initiated and purchased the friggin policy, as the primary policy holder. I've brought it up to GEICO and Homesite now SIX times, and I have gotten brushed off by a dozen reps between the two companies about the issue with vague promises that someone is aware of it and it should be fixed soon enough.

Beware of Homesite. They will only cover a new roof if ALL tiles are replaced regardless if they are broken or not. I would shop around for a more honest and eco friendly company. Plus their policy creates a huge amount of waste and is not environmentally friendly.

I received a notification about repairs needed to be done to my house. I contracted a construction crew. Had all repairs made and sent photographs for proof. I contacted Homesite and asked if we was okay and they had no answers for me. I contacted them 2 more times. Still they have no answers for me. This is not a game that I want to play. Having done research I have heard of many other homes customers with lots of complaints.

I made a mistake by using this company. After paying several thousands of dollars over a couple years for insurance, they dumped me when they had to pay an $800 vandalism claim.

Homesite is truly the worst insurance company I have ever encountered. I got them through GEICO. After one year they jacked up my price by $700 and then again by $600 for a total of $1300 over the original quoted price with no claims whatsoever, they just wanted more money. So naturally I canceled the policy and they said that they would send my refund on a specific date. That date came and went and a month later still no refund. When I called in to check what happened, they said that they refunded it to a credit card ending in a certain number and that I was the owner of that credit card. I don’t own that credit card, my payments are made through an escrow account from my bank. When I called my bank they said they did not know what that credit card is, and that they had not received the refund. They never use credit cards and usually use EFT or wire to send insurance payments.

I recently had a hailstorm ravage my home. In one of my policy’s renewals within the past few years, Homesite snuck an amendment in that excludes “cosmetic” damage. This was not a part of the original policy that I enacted, but they took it upon themselves to add it without calling attention to it. They may be within their rights to do this in my state, but it is an incredibly shady practice. The exterior of my home is mangled, and they are covering next to none of it.

Paid through my insurance, they claim I have not. When I called them they for some reason instead transferred me to some sales pitch for the save life buttons for the elderly. They cancelled my account and sent me to collections with a letter... but won't answer their phones. So done with them.

My mom had renters insurance through Homesite via Geico. She passed away 2 months ago and I have been trying to cancel her policy. I was told I had to submit an executor paperwork saying I had authority to cancel this policy! I submitted a death certificate and trust paperwork but they said that wasn't enough to give me the authority to cancel her policy! I needed signed executor paperwork. My mom had a living trust that put my brother and I as executors of this. I think it's pretty ridiculous that I had to have paperwork to cancel a renter's insurance policy when I've canceled her medical insurance, four credit cards and dealt with life insurance and didn't need all of this information. Added grief after losing my mom. Lesson learned with this company.

WORST experience ever. On the phone with Homesite for 51 minutes to set up autopay. They couldn't do it. If I try and do it online, they charge me an extra payment and never tell me it cannot be done using a credit card. Run away fast from this company until they get their ** together!

The worst customer service ever! I called to update my policy and from the start Olivia the phone rep was extremely rude, with attitude and so unprofessional. When I asked to speak to someone else that could assist me with a better attitude, she screamed at me saying she wasn't giving me attitude and said no. She then hung up on me. I called back and cancelled my policy. Awful, rude and ignorant people should not be assisting the public.

Avoid Progressive/Homesite homeowners insurance. Their inspection report contained obvious errors and customer service was completely unhelpful when I called multiple times asking for clarification. Months later they issued a non-renewal based on that same questionable inspection. To make matters worse, a claim was opened on my policy without my knowledge by an inspection vendor and only voided after I contacted the adjuster. The entire process showed poor communication, weak internal controls, and extremely frustrating customer service. I would strongly recommend choosing a different insurer.

After receiving demands for curtain repairs and proof of invoices and certifications. I decided to cancel the policy and switch to a different company. I was told that a refund of over $400 would be given within 10 days. Now they notified me that it could take up to 40 days.

Homesite is terrible. They are actually a part of American Family Insurance, which I didn’t realize until it was too late. I have had GEICO for my car insurance for more than 20 years and decided to switch my home insurance to them as well-except now that I filed my first home insurance claim ever in my entire life (as a result of the blizzard we had in February) I’ve found out that GEICO doesn’t do anything other than answer the phone. It’s Homesite/American Family that’s handling everything.

RUN THE OTHER WAY! If I could give zero stars I would. We recently had a boiler puffback at our house covering everything inside in black soot to the point you could swipe a finger and draw things and the spot got into closed cabinets, drawers, closets you name it. We have a toddler who is breastfed and potty training, and we have a Sphynx cat— myself and my husband. We had to evacuate abruptly when this happened because of carbon monoxide as well as us also getting covered in soot and starting to cough so we took virtually nothing with us.

I file a claim and collecting for the claim is horrible. You have no way of contacting your claim adjuster to get paid. They give you an email that is not valid and is return undeliverable so can't send in your bills and receipts to get reimbursed. They never answer you back. So far I am out of the money I put out of pocket. I am thinking I might have to hire an attorney which it might not be worth it. Do not get this Homesite Insurance. You will regret it everyday.

Completely bait and switch. Low price originally then doubled it. Worst part is after I canceled and got other insurance they apparently reinstated my policy due to "documents not sent in timely manner". whatever that means. On top of trying to cancel twice they had me locked in autopay as well and unable to turn it off thru the app. Finally got it fixed somewhat but they're still trying to charge me for a month that I wasn't even covered by them and had different insurance. I don't think that's even legal. Beware this company

This is the worst Insurance company out there! Don't do business with Progressive or Homesite!!!! Progressive Home, by Homesite automatically renewed our policy for $20,058.00 annual premium and our mortgage company paid it!!!! Our policy for last year was $3,752.00, which is a $16,306.00 (535%) increase. Neither Homesite Insurance nor our Mortgage company made any effort to verify that the new rate, being 5 times larger than last year’s, was correct or that we agreed.

We have Progressive Home by Homesite. Last year 2025 we received notification that we needed a new roof and remove existing siding and replace with new or they were going to cancel our insurance. My husband and I spent over $100,000 dollars last year on our home. Having a new roof, new siding on top of the old, shutters, gutters, windows (22) and new doors (4). Sent in our paid invoices along with more pictures, quote on quote they couldn’t see what we had sent in. I actually called and spoke with someone about the discouragement from all this.

Absolute WORST automated phone system. You can't speak to anyone and the phone system must be from the '80s because it doesn't recognize anything and randomly hangs up on you. Stay away from Geico for home insurance simply because they use Homesite. Cross my fingers that I never have to use them because I expect it will be a horrible experience. Once my year is up ... bye bye!!!

My son recently passed away and had renters' insurance through Homesite. This has been a complete runaround to receive a refund check in his name. We have been contacting them for almost 3 months now, and when you finally get to speak to an actual human, they say they need more information. All I need is a request for an address change to have his refund check sent. They don't respond to or reply to emails, and they are not helpful at all. Something needs to change with their "process" because it DOES NOT work. I will NEVER recommend this company to anyone. Who knows if I'll actually receive the refund check for my deceased son, but I'll try again in "7-10 business days" since that is always their answer. TERRIBLE EXPERIENCE!!!

Progressive reviewed my auto insurance when I moved to another state. They suggested I speak with Homesite afterward to discuss homeowners' insurance. Homesite reviewed my information and offered an attractive policy. A month later they sent an inspector who stated my roof needed to be replaced although it had recently been given a tune-up and treatment by Roof Maxx. I was given thirty days to replace the roof, which I was unable to do, and the policy was cancelled. To add insult to injury, I have to pay more for less coverage now with my previous insurer.

Terrible company... poor customer service. I cancelled my policy on 12/26/2025 and somehow it fell through the cracks. This was after my premium went up almost $400 (filed no claims). I had to resend my cancellation information on 1/16/2026 (Good thing I kept copies). I finally received an email yesterday that I will be receiving the refund check in 4 weeks (I don't understand why it's taking that long, because that needs to be sent to my loan company for escrow for a new escrow analysis to be completed). Just stay far away from this company!

I switched to Progressive/Homesite after 10+ years of claim-free coverage. After a home inspection, they threatened cancellation, claiming “no water source” and “no fire department,” which is false. My home has a working private well and is 2 miles from the fire department. Homesite also incorrectly said I have city water. They denied my policy because of a volunteer fire department—this is illegal under NY law. I provided proof, and they never followed up. Forced to cancel to avoid a lapse. Unprofessional, inaccurate, and unacceptable.

First renewal quote is increased by over $400. More than half the info used by the underwriter is some kind of fabrication. This is the nature of most companies and Homesite is no exception. The underwriters should be investigated.

Best homeowners insurance I have had! A tree fell on my house. They paid for new roof, partial driveway and other damages. No hassle and refund checks came fast! The insurance claim guy who came to my house made me feel like he was on my side. Never expected or experienced that before in an insurance company. I highly recommend Homesite! Thank you.

I was given a outrageous rate for home insurance. I found a more very low affordable with another lender. I called to cancel my insurance and was not given any cancellation letter or confirmation number. Do not buy insurance from Homesite thru Progressive Terrible customer service. Buyer beware. Shop around. I going to make a formal complaint.

I closed on my house 10/10/2025. On 11/10/2025 I received notice that my home insurance was being cancelled on 12/20/2025 by Progressive by Homelite due to granular loss on my shingles. My appeal of this decision with the professional home inspectors report on the roof that I had done during negotiation for buying the home went nowhere. Offering to have the home reshingled next spring which is the earliest any of the 4 contractors I contacted for bids could offer and asking for an extension to then was denied. Beware using this company if your roof or the home you plan on buying is not new architectural shingles.

I do appreciate having the company to provide coverage for me if any hardship was to come. So I did experience a brush fire on the property I am living on. The agent I had on my initial call was great. But Teresa ** was ok until my call today after doing what she requested to the best of my ability. Was rude, not considerate, her tone was sharp and uncaring. I would never want her to do anything for me here with this company. Because of her actions and uncaring doing time me losing all my belongings and to tell someone in a sharp tone I fell out crying at my job, dealing with her is so overwhelming and to spread the word to all forms of web engines because I don't want anyone else talked to like a dog like you don't matter, so upsetting losing everything is a fire then you have to deal with people like TERESA **!!!!

Homesite insurance is the first and only time I have ever had a pleasant and fulfilling experience with insurance. I'm 40 years old and when we had storm damage to our siding and roof, I was terrified of the financial burden that was going to be repairing it. All of my previous experiences with other insurance companies to this point was that they would wiggle and worm their way out of actually covering my family and I for our losses. I had just switched to Homesite through Progressive at the beginning of this year (2025) and was sure things were not going to go well. I COULD NOT have been more wrong.

We filed a hail claim a year and a half ago, our first claim. First adjuster said everything is fine - just aged, and misquoted color matching in our policy. We demanded our adjusters point out what they were quoting in the policy, but repeatedly they would say they would follow-up, we would get sent to voicemail and receive no response, eventually see we had a new adjuster in our online view and have to attempt through a supervisor, and go in circles from there. We demanded a reinspection through the call center.

Homesite failed to add my house number to a homeowner policy I purchased. When I was notified by my bank that 2 months later, Homesite refused to update my policy to show my house number or refund my premium. Basically, they kept my premium without insuring me. Definitely will never do business with them again. They should be shut down!

Homesite home insurance inspector took blurred, indistinguishable pictures of my roof, stating it needed replacing. Customer service agent stated they could not see the roof clearly and angles are incorrect. My roof is in perfect condition, as stated by another inspector. Also, Homesite claimed I have an unattached garage, which I do not. I experienced rude, incompetent staff at every level. I canceled immediately. I was charged $250 for 5-day coverage. Complaints filed with state board or insurance.

Would leave zero stars if I could. Horrible online dashboard, horrible customer service and communications with no information. They cancelled our policy without notifying us for more than a week. Awful, awful, awful. Avoid! We easily found another provider who is way better and even cheaper!