Hartford - Auto Reviews

Hartford prices, particularly through AARP, seem like a great deal upfront. The issue is they do not protect the customer's interest and only look for ways to increase rates. They are a bait and switch company. Their claim agents are pitiful at best, the coverages are a joke, their claim agaents lack knowledge. Pay a little more for better coverage from start because their service is worthless.

Looked at a quote online and found they do what every other company does to save you money. They quote WITHOUT collision!! So, their rates are not any better. So I just closed the page. When asked why I was leaving the page I told them your practices are deceitful and not going to save me money. Since then I have been called on the phone, sent a letter saying they can use any and all information about me they have gathered WITHOUT my permission. When I called to complain they said when I applied that gave them permission. I DIDN'T apply for anything!! When asked about credit reports they said they got my SS number from my name and date of birth!!! What kind of database do they have and how is this legal?? AARP should definitely NOT be sponsoring this company that are doing the opposite of what AARP are claiming to do to protect us from this crap

My truck suffered hail damage during a storm. I took it to a Hartford contracted body shop and received an estimate for about $4400.00 but wanted to get other estimates so I didn't pursue the repair. A couple weeks later I received an email from Hartford indicating they issued a check for $1600.00 to the first body shop. There had been NO communications from either the body shop nor Hartford before they issued this check and after they issued the check, all of my many phone calls and emails were left unreturned and unanswered. My concern was if Hartford was only willing to pay $1600.00 of a $4400.00 repair I would be left with the remaining balance but no one would speak to me about my concern. Hartford then gave me an opportunity to provide a review of their service.

2 vehicles, multi-car discount. Paid in advance for the year. (August through August) Totaled one vehicle. They are supposed to prorate refund for unused premiums. February (accident) through August. The so-called refund received $39.00. Really? If you prepay, you will not get your prorated refund. They will make you pay for the remaining vehicle as if there was no refund (backdated) rather than henceforth from the date of the incident. In addition, they immediately sent a bill for an additional $121.00/month for the remaining vehicle. So, ultimately that one vehicle cost $3335.00 for the year. This is why people HATE insurance companies. I am disappointed AARP would support the Hartford; I will certainly let everyone I know what happened and to go elsewhere.

When I filed a claim with Hartford Auto Insurance. They would never return my phone calls. The claims adjuster lied about everything. Had to take my truck back to the body shop 3 times for more pictures. They were very rude and condescending. Stay away from this company. Their TV ads are misleading.

This is the worst experience in 30+ years in business. My roof was damaged by wind with shingles laying in my parking lot. Two years and $5000 later after hiring 2 experts they finally sent a check today. RUN from this company!! Dr. M.

Their business model is based upon for every customer lost, they get 5 new ones... so they have no desire to retain a customer. They do not advise a customer of any cost saving options. They raise rates without any claim history. I switched and cut my insurance bill in half.. same coverage. Inquiry as why they were doubling my premium for coming year they had no answer.. simply rates were going up...with no explanation.. I went elsewhere.. told them I would do that and they said Ok with us. I had been a customer for 8 years, every year premiums increased.. no matter auto older and book value decreased, reducing their exposure if total loss. They seek new customers... practice a "turn over" by letting existing customers leave.

My SUV was parked at a restaurant. A driverless pickup with a camper was left running in gear. Can down a road, across a parking lot and pushed my SUV over a curb and into the restaurant. The pickup was covered by Hartford. My SUV had damage to the bumpers and some other minor body damage. The big item was the transmission was broke since it was in park and pushed up over a curb. Car was not driveable due to transmission. Hartford only has paid for the bumper damage and the tow to get the SUV to my house. They have refused to cover any transmission damage. What they think I had my car towed to the restaurant!!!! No wonder they claim their rates are so low if they will not cover damage to cars. I tell everyone to run from this company as they are totally a bad business.

I am A senior citizen and I have the Hartford insurance through AARP. Even though I have never had an accident or ticket I am still classified with a high insurance rate. Just because we are senior citizens and some should not be driving I agree but why should all senior citizens be classified the same. I believe that they should take it on a one on one basis.

On June 10th 9:30 am I was reared ended by Hartford insured on San Bruno Ave and 280 (Carolyn ** DL # **) Residing at **. Police report filed. So, I drove my car from San Bruno to All State to file a claim and I was turn down by my agent telling me to file a claim against Hartford. From there I called the Doctor to tell him that I have been hurt and my hand is really hurting me bad. He called his brother who worked for the towing truck, came, picked towed my car to the S&T International Auto body in San Francisco. Which I was not aware there would be a storage high storage fee. So, my car was inspected and in 26 day I was told the car cannot be fixed.