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Hartford - Auto
Overall Satisfaction Rating
2.30/5
  • 5 stars
    39
  • 4 stars
    20
  • 3 stars
    12
  • 2 stars
    10
  • 1 stars
    112
Based on 193 ratings
SHOW RATING DISTRIBUTION

Hartford - Auto

ConsumerAffairs Unaccredited Brand

The Hartford offers home and auto insurance. It not a verified InsuraMatch carrier, which backs the *ConsumerAffairs insurance program. Call InsuraMatch today to find the best auto insurance for your needs.

BOTTOM LINE

The Hartford offers car insurance to drivers of all ages, but gives special coverages and benefits to people 50 or older. It has partnered with the AARP, American Association of Retired People, and serves nearly 40 million AARP members. Many of their customers are happy with the company’s great customer service.

PROS

  • 12-month rate protection
  • Lifetime renewability
  • Special benefits for AARP members
  • Classic car coverage
  • RecoverCare program for reimbursement of home services

CONS

  • Early cancellation fees might apply
  • May be expensive for young and high-risk drivers

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Hartford - Auto Reviews

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Page 1 Reviews 1 - 10
Rated with 5 stars
Verified Reviewer
Original review: Sept. 6, 2019

They are fast and reasonable. They are easy to work with and pay quickly. I have no trouble reaching them when I need them. I believe that they deal honestly. I have read troubling articles about Allstate and Farmers accusing policy holders of fraud just for filing claims. You should be looking into that.

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Rated with 5 stars
Verified Reviewer
Original review: Aug. 31, 2019

We have been insured with this company for many years. We have had claims over the years which have been settled without any problems. We also have a package deal which includes our home insurance (total of three properties) and vehicle insurance. We have no local agent, all business is conducted online or by phone which has worked out well over the years. I would highly recommend this company.

2 people found this review helpful
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Rated with 5 stars
Verified Reviewer
Original review: Aug. 25, 2019

Fortunately, I have never had to file a claim with them. I am basing my answers on their customer service whenever I call with questions and whenever I am considering making changes on the policy. At the time I purchased it some years ago, they gave me the best price of the ones I checked.

2 people found this review helpful
Rated with 5 stars
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Verified Reviewer
Original review: March 8, 2019

Was sideswiped by a driver who tried to get ahead of me by passing on the right shoulder. Problem was there was someone already sitting on the shoulder in front of the driver so to avoid hitting him, he turned into me. In any case my claim through The Hartford has been handled with the utmost professionalism and compassion by Meaghan ** in the claims Dept. I can't say enough good things about her. My car was repaired within a week after handing it over to the repair shop. I am now looking to work with The Hartford to prove culpability on the other driver's part. I hope The Hartford doesn't hit me with punishing rate hikes but in any case, Meaghan and the claims process has been exemplary. Also a shout out to Peter ** for exemplary service as well.

6 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Dec. 25, 2018

I have both homeowners and auto insurance through the Hartford Insurance Company. The insurance was offered by AARP and for me, a senior citizen is an excellent buy. I tried several other insurance companies and the cost, on my very limited income, was prohibitive. There is a slight increase every year, but nothing to the increase that everything else in life is costing.

4 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: Oct. 25, 2019

I switched to Hartford insurance after seeing the "GREAT,COMMERCIALS"... Unfortunately commercials are MUCH BETTER than the insurance! I had an idiot pull right in front of of me. Rather than hit him him I chose the curb and locking my brakes, so not my fault.... Right. They totally IGNORED MY CLAIM, When I called to see what was going on NO RECORD I HAD CALLED!... They done the same thing! After second call!..., I had full coverage, no prior accidents EVER with anyone. It done damage to frame so my car was totalled! These people want ONE THING! YOUR MONEY!! Look at the rest of the people who had these losers, Beware Beware Beware!

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Rated with 1 star
Verified Reviewer
Original review: Oct. 23, 2019

One response received to an 11% rate increase when I have had no claims, no accidents in over 35 years: "A change in a driver’s age may impact a policy price, as some age groups have been shown to have a higher propensity of having an accident or being injured in an accident." As I am in excellent health both mentally and physically, taking no medications, the remark about is offensive and discriminatory. Another offensive remark: "In order to remain solvent and to protect the interests of all of our policyholders, we may periodically adjust the cost of certain coverage based upon our loss experience with policyholders in that state."

This statement is no different than stating I am ** versus **, Italian versus Irish, or Jewish versus Catholic. Discrimination in any form as above is discrimination. The gouging price increases has to do with executive greed. Christopher Swift the CEO, for example, took $13,080,905 in total compensation with $4,675,000 was received as a bonus last year. Is this detailed enough? Bottom Line, The Hartford discriminates against customers by gouging on their premiums in order for their executives to earn outrageous multi million dollar annual incomes.

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2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 9, 2019

The claims process was slow with a very unresponsive and unfair adjuster. Then the adjuster reduced the body shop estimate by over 50% because I wanted to cash out rather than get the repairs done. I even obtained a second estimate to validate the first one. This is unethical and totally against all insurance regulations. NEVER EVER USE The Hartford Company for ANY insurance. They're glad to collect your premium but totally unfair when it comes to settling claims.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 16, 2019

I spoke to a Claims adjuster by phone regarding an accident where I was hit by one of their insured. The call was recorded by them and the adjuster stated, after me providing the details about the accident, that Hartford would be accepting liability and advised me to get an estimate. He provided a name and address of a paint a body shop they worked with in my area. He also asked if I would need a rent a car and whether I wanted to Hartford to send the repair payment to me or should they settle with the body shop. I advised they could pay directly to the body shop.

I received a call a few days later from the adjuster stating they would not accept liability in full. I said, "You have already accepted liability in a previous call." He of course denied it. I asked to hear the recording because I was 100% sure he had accepted liability. He said I could not hear the recorded statement. I asked to speak to his manager. When she and I spoke she said basically the same thing, that I am not privy-ed to this recording. It is my voice on the recording and I should be able to hear this recording. By not allowing me to hear the recording alludes to the fact that adjuster did in fact stated they accept liability.

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7 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Sept. 4, 2019

It was about $600 cheaper than Liberty, that I had had previously. I had them for about 4 years. Before that I had GMAC. It definitely pays to shop around every few years. I tried to get Liberty to match my price from Hartford, but they couldn’t do it.

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Hartford - Auto Company Information

Company Name:
The Hartford
Year Founded:
1810
Address:
One Hartford Plaza
City:
Hartford
State/Province:
CT
Postal Code:
06155
Country:
United States
Phone:
(860) 547-5000
Website:
www.thehartford.com
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