About Hartford - Auto
The Hartford is an insurance company that provides coverage policies for homeowners. As the only insurance provider endorsed by AARP, The Hartford offers discounted plans for AARP members. The company also focuses on community impact with its Human Achievement Program, which encourages volunteerism and education.
Overall Satisfaction Rating
- 5 stars
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- 1 stars
- Available nationwide
- Well-established company
- Specialized coverage for seniors
- Expensive for young drivers
- Some benefits for AARP members only
The Hartford is an insurance company that specializes in covering drivers ages 50 and above. It partners with AARP to provide members benefits and discounts. It’s available across the U.S. and offers a variety of policy options.
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We have been with the Hartford insurance for a few years and have been very happy with their service. Fortunately we haven't had to use their service for anything but any time we have contacted them they have always been very helpful and courteous to us. We've been with other insurance companies in the past but so far we are happy with the Hartford.
I really love Hartford insurance. Great reputation. Affordable coverage. Really good umbrella policies. Many payment options. Super-duper really good customer service. They care about their customers and they always work with you if your payment is going to be late.
The Hartford is a petty fair priced insurance company, I shop around for a while. The price was about half the price compared to any other insurance, and it was their price was for a full year and better policy.
Two weeks after I joined Hartford announced my insurance would be 50% higher than what the contract said, and threatened to tell the state (and my mortgage company) that I'd gone two weeks without insurance if I didn't pay the new price. The most brazenly dishonest company I've ever heard of -- and AARP promotes it!
I joined AARP and decided to get a quote on auto insurance to lower my payments. When I finished the process, I received an alert that they can't offer coverage for me at this time. I received a letter in the mail stating that because of two "driving incidents" they denied coverage. One dated 11/2/19 and another dated 1/27/20. I couldn't remember any incidents. I called. He told me that it was for ROAD SIDE ASSISTANCE claim I had for my dead battery! I have road side assistance on Geico, and when my car wouldn't start, I called for help. Hartford counted this against me and denied coverage!!! I can't even believe it! THIS COMPANY STINKS!
Initially the price of this insurance was great. Then a fender bender happened and our rates skyrocketed. Hartford claimed an issue from 5 years prior, plus the current fender bender was the cause for the increase in rates. We were not insured with Hartford from the previous incident 5 years earlier. We shopped around and chose Allstate. Hartford then charged us hundreds of dollars to get out of their policy!! I would definitely NOT recommend Hartford.
My spouse and I have great driving records. After MANY emails and letters, we finally decided to try Hartford. We found the pricing not any better than three other major insurance companies. The policy lasts one year, which is supposed to be a plus, but we got that from Amica as well. Claims is a disaster! All I had was a cracked windshield and they turned it into a big deal. Their agents are polite, but their process stinks.
As a senior staying home due to Covid-19, Hartford wanted me to go to Safelite's location for the replacement! So much for stay at home, stay safe! No mention of the mobile glass repair service that most people use. (Now a few years ago when I went to my local Safelite office for a chip repair, I sat in a dirty lounge for nearly 5 hours as other customers came and went. Finally, they realized my promised repair time of 30 to 40 minutes had not been met--even that time is longer than most of their competitors to fix a chip. They gave me free wipers for the inconvenience. Woopie!)
The first "Hartford" (in quotes because they might have been a Safelite employee) agent I talked to confirmed a date and time with Safelite. It was six days later! I even had a call back from the agent confirming it. The morning for the appointment arrives and nothing. No call or email to confirm. One hour into my 5 HOUR window--worse than cable TV or Internet installation, I contact Safelite's robocall customer service system which tells me they have no service call scheduled with me, at all, on any day. I call Hartford back. Again polite agent who confirms that I called, but no appointment was scheduled? What? She didn't know why. Then, she tried to get me to go to Safelite for the repair. Ugh! Really?
Glass customer claims are managed by Safelite. I imagine for 3 reasons, 1) save Hartford money, 2) send business to Safelite, 3) kickback to Hartford? Safelite's priorities seem simple, get as many Hartford glass claims as possible and save money by sending seniors out to their repair/retail locations. Customer service/convenience is not the primary goal.
I remain hopeful that this appointment will be honored. I also think, once here, the repair person will do a very good job. But, I guess that this experience has failed to demonstrate to me any compelling reason why my switching to Hartford was a better choice than Amica or Geico who both really want our business. How did they get in bed with AARP? I'm just glad my claim wasn't for an accident. I hope those agents aren't pushing a company like glass folks do.
I had my 2011 perfect condition Subaru with 50k miles totaled in a freak flood. The AARP Hartford auto had low balled the claim by a couple thousand of dollars. They do this by hiring a third party whose methodology is grossly negligent is creating a valuation from "comparable" vehicles. Their fraudulent scheme includes only cars with over 100k of mileage and then doing a modest adjustment for a low mileage vehicle. This certainly does not work for a high demand Japanese Subaru. The vendor also subtracts from the valuation the list price of useless accessories like tinting, moon roofs, etc. It is disgraceful and I intend to take this up with AARP which brands this auto insurance.
I switched to Hartford a month ago and still have not received policy and or I.D. cards. I have called over half dozen times and they keep saying they have no control over mail delivery. One Rep had the nerve to suggest I have police call them if I got stopped. They are totally unprofessional and incompetent. I am so sorry I switched companies. The savings are not worth dealing with Hartford. Just say NO.
I have multiple policies with Hartford on top of all the policies I have set up for my elderly family members from home, auto, worker’s compensation and life insurance policies. Hartford continued to raise mine and my family’s rates for no reason. So now from last year with my worker’s compensation insurance they decided to drop me, I was fine as I was paying more than I should have. My policy cancelled last November and then I get an audit request having to show my finances for the last year which were exactly what I forecasted. Now due to the audit I had to pay another $384 for a policy I no longer have and not 1 person could explain why. So I got a quote for the year, I paid it, never filed a claim and now I have to pay more?
I have already moved all my other policies and the rest of my family is next. I already saved over $400/yr just on my homeowners and I have way better auto coverage for cheaper. So nice work Hartford! You will be losing about a total of 14 policies between me and my family so say goodbye to over $12,000 a year from my family alone and anyone I find that has your policies. I work in the Insurance industry and I know what you have done is wrong. I have never had to do an audit for other worker’s compensation policies I have had over the last 20 years. BETRAYED! It’s pretty much like paying to go stay at a Resort for an agreed price, I pay the price. Then when I get home they call and say I owe more money.
Hartford - Auto Company Information
- Company Name:
- The Hartford
- Year Founded:
- One Hartford Plaza
- Postal Code:
- United States