GEICO Reviews

I've been with Geico as an automobile insurance holder for about 20 years. I had no claims for 46 months when in early November I bumped into the rear of an Escalade and asked Geico to handle the damge. In December, Geico infomed me they were raising my premium by $480 per year for the next three years. They informed me this raise resulted from their having to pay $860 to repair the rear bumper of the auto I bumped into. So the net result is I will have to pay more than $1300 over the next three years for a small incident in which Geico had to pay out less than $850. This is an unconscionable move by them since they said any accident they pay for will result in one point on my record with them for three years, even though I had no points for almost 4 years

I have an existing policy. I went online and entered my daughter's info for a quote only. They automatically added her to my policy and my premium went up 220 dollars a month. I emailed them asking them to take her off of the policy, I only wanted a quote. Shelly responded to my email telling me we would be eligible for a discount and to fax the info. No mention about what my email said about it being a quote.

On two occasions, I was rear ended by other drivers. In each case, the other driver was found to be at fault. But also, in each case, Geico did very little to help me. They seem to take a very hands-off approach to claims handling. I ended up having to do pretty much all the leg-work in getting my claim taken care of. It took FIVE phone calls to Geico to get them to transfer the claim to the other party's policy.

I became a new policy holder with Geico Insurance (vehicle) on 10-30-07. I requested comp/collision (full coverage) due to car is financed. I paid the down payment and was sent documents as to what I requested in my policy along with the insurance ID cards.Three weeks later my car was in a bad accident. I called to file a claim and was told by the claim adjuster and customer service rep that I do not have comp/collision due to no car inspections. I was outraged; here I have damages on a 2003 Infiniti g35 and was not notified that the car I drive my kids in, is not covered. I never received any paperwork or notification through email alerts or customer service that an inspection was needed. The other motorist, does not have insurance. (We live in a no fault state.) The airbags deployed; the car is in bad condition.

In February of 2007, I moved to Hawaii and signed a 6 month insurance policy with Geico. In August, a month before my policy was to expire, I moved back to California. In moving, I informed Geico of my new address. They sent me a quote (via email) of over $5000 for a new 6 month policy that had been drawn up after my address change. With that ridiculous quote, I decided not to renew at the end of my policy. In the contract guidelines between the Geico and the consumers, it states that there are certain instances where Geico will cancel your policy for you, two of which are if the consumer does not agree with the new policy terms or if no payment is sent. Knowing this I did not send in any payment.

I was in an accident in Feb.of 2007. At first Geico was doing right or at least that's what I thought. Then I started to get medical bills that they refused to pay. Right after the accident something in the discs in my neck showed up, but I had very bad low back pain and other things wrong with my right side. Geico kept sending me to their doctors who would say there is nothing wrong and to go back to work; they would spend a minute or two to make their diagnoses. I have other doctors now, treating me, and they say something is wrong but are still trying to find out what. An EMG shows nerve damage, and a second MRI shows a fracture, and now I'm to take a second EMG.

I currently have a claim with GEICO for my 95 Chevy stolen 11/16/07. The car was recovered the very next but not in running condition. It has now been 2 1/2 weeks and nothing has been done. I gave a statement to the adjuster and then to a special investigator. Still waiting. It is amazing how long you have to wait for a claim to be handled but GEICO won't wait on your payment because they will cancel you. So I am in a rental I may have to pay for and my car still hasn't been seen at a bodyshop. Believe me if I was out to get the little money my car is worth it wouldn't have been found the next day.

GEICO suddenly canceled my policy due to my truck having come from the factory with a turbo installed. I've had a previous truck insured through GEICO that had a factory turbo diesel; but now, out of the blue, GEICO will not insure my truck. That means, anyone with a factory installed, turbo equipped car or truck is subject to sudden policy cancellation.

Geico's client totaled my car because he was driving too fast. The adjuster took a long time to come; they would not pay for storage or towing. I couldn't afford to store the car so sold it to the tow yard. Geico says they can't pay because I moved the car. I have a letter that says to move the car. Geico would not give me what my car was really worth. Then they gave me a handwritten check that no bank, including the one its drawn on, will cash because Geico says it has to have a hold on it until further notice. I have been without a vehicle for over 7 weeks and am so frustrated by the way I was treated. They would not communicate with my insurance company. They kept saying they never got any correspondence from me even though it was sent return receipt certified, registered mail. According to Geico, the person who signed for the letters doesn't work there. Geico needs to spend less money on commercials and learn how to help the people who were not at fault in an accident.

I just found another agency and I try to keep GEICO's mass mailings to me to post up where I can with notations on it about what a rip-off they are.

I've had Geico insurance for over 7 years. I have never made a claim. I drive less than 3000 miles a year. I recently moved ten miles, and Geico increased my insurance cost $240 a year. It now costs me over .50 cents a mile to drive just in insurance cost. Geico overcharges and doesn't care about it's customers.

I'm President of a 70 year old independent insurance agency. Curious if GEICO reps understand insurance & the need for PROPER protection, I called for quote. I was mislead and deceived. I was given a quote for 1/3rd of the coverage I require. Phone rep asked no questions about my insurance needs & was unfamiliar with coverage options. Although pleasant and polite, he offered no advice, no needs analysis, gave me a price, asked me to pay. When I asked about additional coverage that I already have and NEED with Travelers, GEICO rep was completely unknowledgeable.

I have had GEICO coverage for years. I was hit from behind in a parking lot where the woman got out and and took 100% blame, which it was. Of course that is not what she told her insurance company. I have two herniated disks in my back and one in my neck as a result of the accident, which GEICO agrees with thats how I got them. I am 25 years old. They refuse to pay any of my medical care.

My daughter works at Geico, and for some reason her paycheck is always bouncing-or the bank won't cash it because of non-sufficient funds. I can't understand how a well known company as GEICO can let something like this happen. My child wasn't getting paid so I made her quit.

I was driving my 2001 Toyota Camry along a main route in the extensive parking lot of the shopping center my work is located in. I was halfway across an intersection going parking lot speed when this guy driving a 4 Runner hit my passenger side dead-on going-according to the witness-about 50 mph. My car was spun clockwise more than 90 degrees and I had minor to moderate injuries including whiplash/neck strain, back pain, a swollen right arm, and glass embedded all in my skin. The guy who hit me was fine.

I came home to find a letter from the NYS Dept of Motor Vehicles that my coverage has been suspended as of 6/12/07 and the date of the letter is 6/26/07. Geico didn't post payments. It all started over a month ago, when I received a letter from Honda stating i didn't have the correct coverage on my car. Geico has been giving me the wrong coverage since February, even though I was specific on stating that my car was a lease, not a finance.

My 2001 Nissan Sentra was stolen, but recovered. The car was stripped of all four tires and all four arceo star rims worth over $600.00, a $700.00 stereo system and the front and rear bumper. There were also other cosmetic damages.

My husband, daughter and I was in an accident on Dec 24, 2006 which the Geico insured person was charged with fault of the accident. They made an offer of only $1,500. (My chiropractor visits were approx $1,000. I requested to speak to her supervisor who offered a little more (only $2,100) and she said if I thought it was worth more, then she would have her boss call me. I have put in several calls again and again and Patty has not returned my calls.

On March 9, 2007, I went online to request a free quote through Geico. I tried to direct pay through my bank, but the money didn't go through. I then talked to Geico representative about 5 days later when I found out that it didn't go through, after they stated it did and then they tried to say that I owed money from a previous claim over a year ago. I didn't renew that previous policy and got them to clear that one up. I cancelled the current 5 day old policy and they still sent me a statement.

I was involved in a fender bender on private property in the parking lot and a lady backed up and hit me on my right rear panel doing an estimated $1717 in damages. I have a police report and in the report the lady stated that she did not see me and that she did hit me. Geico is unwilling to help fix my car and they are saying that it was 50/50.

A couple of kids jumped in front of a car I borrowed from a friend, My girl friend was behind me in our vehicle. She rear ended me in the truck I borrowed. I was told by Geico, no problem we will cover the loss of the borrowed vehicle. I was told this four days in a row. On the fifth day I was told the claim was denied because of a clause in our policy. I still haven't seen this clause.

My husband and I have been insured with GEICO for 10 years. We have not filed a claim nor have we had any accidents. Recently, my husband was on travel in Virginia and was cited for speeding. I was outraged to find that GEICO would not even give forgiveness for one ticket with 10 years of good driving. Our rates were immediately raised $200.00 dollars. This quite frankly is ** and I hate that I even stayed with this company this long. Already, even with the ticket, I have found lower rates than what we are now paying for 1 ticket in 10 years. I believe that you are all crooks and the BBB should be informed. I am appalled that no consideration was give for 10 ** years of payment that constantly paid for other reckless drivers and we were not even given any consideration on one ** ticket. Goodbye and good riddance. This company sucks.

I have had GEICO auto insurance since 2003. For most of that time, I had them automatically deduct payments from my checking account. On Friday, May 25th, 2007, they made multiple withdrawals from my account, two went through and were processed by the credit union. The customer service agent said 'This was a problem with the Federal Reserve and not GEICO's problem. After explaining to her how it showed on their website that they made the over-withdrawals, she kept me on hold intermittently coming back on to tell me it will just be a few more minutes, FOR TWO STRAIGHT HOURS.

I had a car accident on 4/28/07 in Beverly Hills California. A Honda Civic pulled in front of me as I drove down the street and t-boned it in my Porsche Boxster. Even though it was obviously his fault (the police report even said so) he denied responsibility so his insurance company (USAA) told me I would either have to go through my insurance (Geico) or wait the 1-2 months for the investigation to complete. Of course I chose the latter.

Geico will not process my claim, they say I must go through my own insurance company. Geico client at fault. Geico client has $10K in property damage insurance which should cover my claim.

In December, my husband was in an accident and his pick-up truck was badly damaged. He was in Mass so Geico sent an adjuster to look at the vehicle and the adjuster said not too bad, so we had the vehicle towed to a GMC dealer in NH. Note the GMC dealer was a Geico preferred repair shop.

Geico has an internet payment system which I have used before without a problem. However on my last payment I had to use my fiancés bank account to make my payment. I entered his banking information into the system, and thought that was the end of that then MY bank account became overdraw $240.00. I called Geico to find out why they took the money out of my account instead of the account which I designated.

I had accident on 2/12, as of 2/26 have not been able to have the claim closed. I have to call every 2-3 days to get extension on rental car. Have been told by two people that vehicle is a total lost, yet no official notice of such, therefore no payment. Very frustrating. Twice I have been told they would return my call by shortly, but didn't than of course they are out of the office.

Can GEICO change my rates during an 'existing' policy time? Despite 28 years of little or no accidents, tickets, etc., the past three years have been very bad for me. I've had one accident (weather related) where my car was repaired, I've had one speeding ticket and finally I was in an accident in April where my car was totaled and I have been on disability for a broken ankle since. The last renewal statement (mine is quarterly) was to run through and include September. All of a sudden I got a notice that due to my accident, my rates would go up not only in October (my 'normal' renewal time), but I would be responsible for paying an increased automent for August (already paid for) and September would also be charged at the new rate.

I got my policy with geico in Jan of 06, I paid policy up for six months and thought everything was fine. In May I accidently backed into a parked car and had to file a claim to cover the damage to the other person's car but found out that Geico had canceled my policy because of an unpaid bill for $74.98. They told me that they could not find proof that I have had my drivers license for at least three years and my premium went up 74.98. I showed them that I have had my license for over 10 years and that I had never received a bill or a notice of cancellation so they fixed the charges and reinstated my policy. But they still refused to pay for the damages from the accident because the policy was canceled even tho it was their mistake! Two months later they again canceled my policy without sending me a bill or notice!

I let my insurance lapse because I switched to another insurance company. Geico cancelled my policy, as they should due to non payment. They then started sending bills for policy premiums that are not due and then letters threatening to ruin my credit if I do not pay. It has since been given to a collection agency that constantly harrases me and my family.

I had a tenant that was renting a room from me. I used his checking account one time to pay my insurance and without my permission they added him to my policy. And now they won't remove him. Since when do landlords have to pay insurance for their tenants?

I have been covered by GEICO automobile insurance since 1996 and have never had an accident or filed an insurance claim in my life.

I asked the sales representative for an automobile quote for one vehicle. Then asked for another quote adding one more vehicle on the same policy. The second quote was needed if I purchased a new vehicle (contingent on the amount of the increased insurance) and my budget.

I called Geico 1/20/06 to get a quote to reinstate my insurance because I found out that they canceled my policy and didn't tell me about it. The quote they gave me was to high for me to pay on my own, so my mom agreed to put me on her policy. They called my mom on a conference call because they needed permission from her to add me and my car.

Today I received a 2nd letter from ACA International credit collection service, who, on behalf of Geico, continues to try to collect money from me.

About 2-3 months ago, I called GEICO to cancel my car insurance. I informed the rep that I sold my car to my father and was shipping it to Puerto Rico via boat.

I have tried on several occasions to resolve a discrepancy with the rates that I have been paying to GEICO. I have been given the run around for about 8 months now.

I contacted Geico by phone to get a home insurance estimate. I was informed by the customer service agent that Geico does not assist home owners with insurance if they have certain breeds of dogs.