Fred Loya

Vehicle was damaged by one of their insuree in 2020. Shortly thereafter, I started a claim with their office. They assigned two claim adjusters by the name of Joseph ** and Anarosa **. If you have low expectations for an insurance provider, below average expectation on follow-ups, and drop commitments then Fred Loya would be your perfect insurance provider. What to expect from this insurance provider... slow turn arounds on claims, below-average customer service, and zero callbacks from their staff. AVOID AT ALL COST.

This company is the worst insurance company ever. You're covered for a rental up to 30 days yet they will not honor it you get two weeks max even if your car is still in the shop. Customer service is terrible. The return calls from adjuster is over 48 hours. They make you stand at autobody shop while they are talking to the shop before they approve it.

Worst company ever. They didn't help me at all when I turned to them when my car got totaled by someone crashing into it while it was parked. They left me alone not knowing what to do. They only know how to deduct 60 $ from my account for nothing. I wouldn't recommend this company to anyone. There are other companies that much better with much less price.

Fred Loya insurance is the worst insurance company with the worst customer service! I signed a form to have my payment drafted 7 days prior to my due date, and they drafted my account 10 days prior. Example: My payment is due on 05/03/2020 and they drafted my account on 04/24/2020! Let’s not forget to mention how we’re on a stay at home order due to COVID 19, and this agency won’t even reduce the payments. You would think the the OWNER of this company who lives in this community, would want to help and give back, but nope! I’m cancelling my policy with them! I will NEVER conduct business with this company again!

This driver harassed me in my front of my own home. See all that room on the other side? He wasn't nice enough to move so I can fully park in front of my own home. He proceeded to call me fat, ugly, and a disappointment. I am going to post this all over social media right now. I am so livid and scared for my life. He knows where I live. The words he was calling me shows a very sad unhappy man who would prob come back and do harm. Please address this now! No name tag, nothing that indicates he actually worked for you guys. I'm a single woman who lives alone. Scared. I have emailed and called Fred Loya Multiple times with no luck.

It is obvious to anyone who has ever done business with the Fred Loya Company, that the people don't care about being ethical or professional or even nice. The worst employees are based out of the Texas office - Ramon ** is a dirty rat and doesn't listen to people, he is just trying to make money. Alejandra ** was probably trained by him and she is not only unprofessional, unethical and immature, she is prejudice and has no conscience. They are a nightmare to work with and crooked and slimy.

This is not even called a company. Such a scam... My less than 1 year old vehicle my vehicle was hit from behind by their insured client while I was stopped behind traffic light in the right-bound lane to turn right. We both felt the contact and jumped out of the car to inspect the damage. My rear bumper and license plate were clearly damaged! The other driver instantly denied that she even hit my car which was mind blowing... We called the police to come out and file a report; which he did. Called Loya Insurance to file a claim and took us 2-3 hours on the phone to report out and answer their questions. 10 days later we got a letter that the claim was DENIED! This was stated on the letter: "THE DRIVER OF THE INSURED VEHICLE WAS NOT THE PROXIMATE CAUSE OF THE LOSS." Are you serious? Is this even real? I am speechless!!! I have no idea why these scammers are even allowed to conduct business in our country?!

One of their clients hit my car and dealing w/ Fred Loya has been a nightmare since day one. I will never consider them when shopping for my own insurance nor would I recommend them, just the opposite! Their customer service is terrible and the people in the rental department don't call back like they say they will, they stopped paying for the rental car 8 days before my car was fixed, not a reputable company!

First of all why this place is still I don't understand. They rip everybody off. Just look at the reviews. He'll just Got hit by Fred Loya driver, got assigned some punk named Elgardo ** but they called him Eddy, called he answered in Spanish, and as soon as he heard my Southern accent he started just being rude. My car is not drivable so since their driver t boned us I asked about a rental and I told him my 4yr old leg is broke. We have an appointment to get her cast removed Thursday. This guy laughed and said "that's not my problem. It's not my fault you're not responsible enough to get your daughter to the doctor." Shook by the comment I said, "So your driver wrecked my car and now It's not you responsibility?" He then said, "I'm sorry you're poor and can't afford a rental." Even said at one point, "You want better service? Use your own insurance..." I'm for real. This guy is just a **.

On November 11 2019 my wife was on her way to work. She was stopped behind traffic at a light. She was in the righthand lane because she was going to turn right when she reached the intersection where the traffic light was. While stopped she was hit in rear driver side quarter panel by a black SUV evidently trying to get in the righthand lane. Both my wife and the SUV driver pulled into a parking lot to exchange info. The driver of the SUV did not have a license but did have a Mexico passport and expired insurance card. We did learn later she was insured at the time but did not have the latest insurance card with her. My wife took pictures of documents and auto damage of both vehicles. Our insurance determined she was not at fault because she was stopped. The other drivers insurance (Fred Loya) also denied the claim for damages. They are well known for doing this. If you are ever in an accident we hope the vehicle is not insured by Fred Loya.