Fred Loya offers auto insurance to customers in 10 states, mostly in the southern and western parts of the United States. InsuraMatch is not currently working with this company. To get quotes from companies that offer insurance in your state, call InsuraMatch today. *ConsumerAffairs insurance program, powered by InsuraMatch.
Fred Loya is a Texas-based car insurance company that serves 11 western and southwestern states. It offers both standard and non-standard insurance regardless of driving record or credit standing. Customers appreciate their affordable rates.
- Full-service and proprietary offices where people regularly go
- Claims program that allows you to get paid on the day of filing if all requirements are in order
- Affordable rates for non-standard insurance
- Agents required to settle physical damage claims within 24 hours
- Coverage for drivers of high-powered sports cars, custom built cars and other specialized cars
- Claims processing times can vary
- Available only in 11 states
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They are worthless and they don't assist consumers. They don't listen to consumer needs. They want to charge me a late fee every month instead of putting my charge date for the day I came which is the 21st around my pay day but no they expect me to pay them a late fee each month. I spoke to a manager and still no help so I will be going to another company. Thanks for nothing Fred Loya. I wish I could give no stars. They don't deserve any.
I am complaining about Fred Loya's claim department, I have an issue with my car due to an accident. They will not correspond with the auto body shop because I chose it and it's my responsibility they say. Also, they will not send another adjuster out because they can't take my word for it. I have been a loyal customer for 6 years, and always have paid on time. They won't give me another rental because I have used my 10 days, when I get another car you will no longer have my business. This is it! I pay full coverage on two cars at 213 a month for horrible service. I will be done after everything is tied up, promise.
I placed a claim against Fred Loya's Insured. The Insured driver who rear ended me was 100% at Fault, however it's been a nightmare to get my vehicle repaired. It's been 2 months since my car was looked at and a check was cut for 3k. Keep in mind the other vehicle was totaled. The Repair shops won't take Fred Loya's because they don't want to pay, I see why. The repairs exceed more than the 3k check. I need help. My car is at the shop, no repairs have not been started. I got a check for 7 day rental that I have not cashed.
I was struck by a Fred Loya insured driver who was cited and admitted fault at the scene. The initial encounter with this insurance company was frustrating and opened the door to many more frustrations as the claim went on. They would not accept 100% fault until they had gotten a statement from their driver and kept claiming they could not get a statement from her. Meanwhile, my insurance company had already completed their investigation in which the other driver was cooperative and admitted fault to my insurance company. There was a police report filed citing the other driver as well as the information my insurance company shared with them to help expedite the process. They still would not move forward until they got a statement from their driver. Their driver went to a local office and completed a written statement that apparently was "lost in the shuffle."
Finally they accepted liability using just the police report and me calling every single day bugging them about progress. I had already went to an auto body shop and had them prepare an estimate but they required me to go to someone they worked with. The auto body shop quoted my damages at $3200. Fred Loya cut me a check for $870!!! I argued with them and they said that I would need to take it to a body shop and their adjuster would need to walk through it with the body shop before they provide the supplemental amount. They only approved a rental car for 3 days and expected me to leave my car at a shop until they could get someone out there to look at it. I refused and said that I will not leave my car until the insurance payout matches the body shop quote.
It is now 2 months later and I am finally taking my car to get repaired. They bounced me back and forth from this person to that person and even when I requested a supervisor, I still was not pleased with how they handled it. I was in a previous accident (again not my fault) with a State Farm customer and State Farm was amazing! I did not feel they were trying to screw me over at any time but with Fred Loya, I had a bad vibe from the start and it has been nothing but hassle! There was no easy part to dealing with them even in a cut and dry situation like mine. This should not have taken 2 months to resolve and had I not fought and stand my ground to get the proper payout, they would have royally screwed me.
I had got in a accident with someone, the company didn't fight for me even when the other drive took fault of the accident. They ended up making the crash my fault and after things get even worse. They sent a tow truck to my home where my car was parked. Fred Loya called me and said the car is going to be picked up and sent to our partner shops 40 miles away and will give us a quote on the repairs needed for my car. They later called me back and said the car will be repaired in about a month and I will be able to go get a rental for the time being. I got ripped off by Enterprise fraudulently signing and approving their extra insurance which was 150$. After which Fred Loya never returned my call about helping me fix that. I had to pay....
Later I get my car and things were okay for a while. They fixed my car and now 1 year later my car repairs from their shop started to fail. The shop fixed it for "free" under warranty and so on. Now I had to get rid of my car now to having a baby and needed something bigger. I found out during my trade-in process of my car that Fred Loya NEVER explained to me that my car during the accident sustained structural frame damage! This in my CarFax report showed up and the DMV reported my car to be SALVAGED! My trade in value dropped more than $10,000 because Fraud Loya decided to fix my car and never mention that the vehicle should have been PAID OFF especially with my GAP insurance due to a salvageable accident. NEVER PURCHASE FROM FRAUD LOYA!
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I was hit by someone with Fred Loya insurance and the experience of getting my car repaired has been awful, to say the least. They're rude, incompetent, sexist and there's a reason why VERY few body shops will work with them. They won't release my car because Fred Loya went back on parts they approved and kicked me out of the rental car. I have to pay for 100% of my repairs even though the driver was at fault. I've heard this company is fraudulent and I truly believe it should be investigated. How they deal with claims is beyond bad. Also, they refuse to pay for my medical bills and the parts they approved for my newer car didn't fix it. It was a mess and a lot of back and forth with their entirely incompetent team. I was disrespected many times over the phone as well. I would highly recommend getting a lawyer and know this process will be difficult.
I have been communicating with adjuster a supervisor who would only identify himself as Ricardo, and appraiser, since March 2019, when Fred Loya client's truck driven by a person who was arrested at the scene for DUI, had a one car accident that damaged my real estate property. The driver left the road and drove through and demolished 35 feet of my fence, and slammed into my healthy, mature oak tree. The tree was severely damaged and two tree specialists (one a certified arborist) stated that the tree would not survive, would become a hazard, and should be cut down. After my providing all information, including proposals from contractors and photos of the wreck and damage, Fred Loya sent me a check, without conditions or requirement to sign a release. However, this only covered about half of my immediate damages.
After many arguments and speaking to one of the tree specialist, Mr. ** finally agreed to reimburse me for the cost of cutting down the tree, as well as the fence damage. In the interest of expediency, I agreed to forego seeking full remediation expenses which would include complete removal of the tree trunk and roots, replacing soil, and replacing the lost tree with a mature red oak. I also agreed to sign a release from any and all further claims regarding this incident.
However, the release sent to me not only released Fred Loya and their client from all further claims, it contained false language that I am unwilling to sign. The original release contained this paragraph: “It is understood and agreed that this settlement is the compromise of a doubtful and disputed claim, and that the payment is not to be construed as an admission of liability on the part of the party or parties hereby released, and that said releasees deny liability thereof and intend merely to avoid litigation and buy their peace.”
The claim is neither “doubtful” or “disputed”. The client and Fred Loya as insurer have clear liability for a DUI one car accident. This paragraph basically states that I filed a nuisance claim without merit and am only being paid to avoid a lawsuit. This is a lie that I am unwilling to sign. It damages my reputation and could cause me problems with future insurers. It is also unnecessary to the purpose of releasing Fred Loya and their client from any further claim or expense. That is fully covered in the other two paragraphs. I deleted this inaccurate paragraph and signed the release and sent it back to Mr. **. Mr. ** is refusing to accept the signed release and pay the remainder of the claim. I have informed him that if I have to press this claim, I will not be foregoing the full amount needed to “make me whole” which would be many thousands more. I feel I am being extorted to sign a false statement in order for my damages to be paid.
Honesty get you in trouble with this company. A couple of months ago I asked a question about what my insurance covers. They told me it don't cover what I needed so I told him that's fine. Now I'm trying to pay them and they want pictures of my car and I'm a thousand miles away from my car. And I had a Jessica tell me to put an uninsured motorist in my car to drive it to one of their locations. What insurance company does that? They won't take my payment. My car hasn't been driven in over a month. I haven't been home.
This insurance company is the worst, if I could rate them 0 I would. Filed a claim against them, their driver backed up into me when he was reversing out of a parking spot and failed to see me. I was already in the lane and reversing to reverse park in a spot when their driver hit me. It's been a week since I've been trying to get an answer and they told me they'd have a liability answer yesterday. Instead, I got into a heated argument with their stupid adjuster, Eduardo, Edwardo, however you spell it. He was so rude, insensitive and the worst customer service. Like, YOUR driver hit ME. YA'LL inconvenienced ME and then don't want to take responsibility or pay for damages yall's client pays for?! Had no choice but to file with my own insurance and they can duke it out, Fred Loya is the worst company ever. I don't understand how it's still a business. They should be shut down!!!!
I was hit while parked in traffic by a car that spun out of control traveling around 20 mph, and slammed into the side of my SUV while my kids were in it. I decided to use his insurance to process the claim as my deductible is high, and I'd have to pay out of pocket first before being reimbursed. He was insured by Fred Loya... I was already uneasy as I had never heard of them before...
This began a very long process with Fred Loya. Fred Loya originally estimated (by taking a photo of the damage) that my damage would cost $27 to fix. They also sent me $75 for a rental car and said, "Thank you, all good." I called the adjuster, which was hard, you need to call multiple times to get them, and explained there as no way on earth the damage was $27. They argued with me that it was just a scratch and I said, "No. There's a very large dent..." And I said, "Well thats because you're taking photos in the sun" etc etc...
The only saving grace is they let me take it to any body shop I wanted, so I went to a trusted place that does claims for big dealerships and State Farm. They immediately laughed at the $27 estimate, and after a week of work it costed over $1100! They also still haven't paid for my rental car which they said they would, which totaled over $400. The adjusters have cute voicemails that say they'll return calls the same day if gotten before a certain cutoff, which is a blatant lie, they never do.
I even had one adjuster switch to his car phone as we were mid conversation and I could barely hear him... Calling their company and dealing with these guys is a nightmare, and ultimate test of patience. They try and cut corners at every level, have horrible customer service, and have one of the worst reputations in the auto repair industry. Pray you never get hit by a person insured with this company, they are dishonest and an absolute waste of time. I got into an argument w one of their adjusters that the $27 estimate was absurd and he fought back endlessly, and called my honesty into question... Well the $1100 bill from a reputable collision repair place is what you can rest on Fred Loya. This place is so dishonest it's probably not gonna last that many more years.
My vehicle was struck by a person insured by Fred Loya. That insurance company called me, and asked me to make a statement about the accident, that would help them determine who was at fault. I'm sorry, but it was obvious at the accident that their client was at fault. Then they proceeded to ask me questions about THEIR CLIENT: was she using her car for Uber or Lyft? How would I know? Clearly, their question was a witch hunt to find a way to deny coverage to their client, and get out of paying a $550 claim. Coverage that their client paid good money for!!
There were more questions about their client, then questions about me that had absolutely nothing to do with determining who was at fault. They never asked what actually happened!!! I am filing a complaint with the Texas Department of Insurance regarding their actions, and obvious intent. Beware of shady companies like this, that take your money and then look for an easy way to deny you the coverage you have paid for!!!
A auto policyholder of theirs ran a red light, ran into my 2019 truck. The policyholder admitted to running the red light to me and the policeman who came to the scene of the accident. The police report stated that she ran the red light that caused the collision. Her adjuster denied my claim. Said no ticket was issued.
A Fred Loya ensure customer backs up into my car because he wasn't paying attention and caused damages to my new car and Fred Loya insurance wants me to pay half of the damages that was caused by their customer. The man even admits that he hit me but I guess that's not enough for them to pay for damages that he caused. What a poor excuse for not taking responsibility. What a ** company.
Everything must be done in person, when I cancelled my insurance with them, they need you to go back in person and jump through hoops to get the balance of the money owed to me. The saying is right - you get what you pay for. Thank God I never had a claim with this company. Do yourself a favor and get a real insurance agency. Horrible experience.
BUYER BEWARE! Fred Loya Insurance is nothing short of a scamming organization masking itself as a reputable insurance company. During the month of January 2019, their insured’s vehicle crashed into my fence causing significant property damage. Police took a report which clearly stated their insured was negligent. However, Fred Loya’s adjuster stated their insured is not at fault because their insured stated “someone” ran him off the road. Police report does not state any other vehicle was involved. They are refusing to take responsibility for my claim citing “we are searching for the other driver.” When asked how long this could take, the adjuster said it could take months or even years.
Now it’s up to me to either sue them or fix the fence at my cost. Obviously, they know the other “phantom” driver doesn’t exist and will never be identified. It’s simply a ploy to defer responsibility. It’s a shame companies like Fred Loya Insurance is allowed to sell insurance. Bottom line… I recommend NOT buying your insurance from a scam company like Fred Loya Insurance. Call the other reputable companies that stand behind their word and have much higher ratings. Note that I had to select a star rating in order to post my experience. While I chose 1 star, they actually deserve a 0.
Me and my boyfriend were going southbound straight when a driver took a left turn which he didn’t have the right of the way for causing the car in front of us to hit us and hit us directly wrecking all 3 cars. Basically police report says both drivers blamed the driver that took turn and Fred Loya is trying to say because the other car hit us as well they are 80% liable and we were 20% liable... How if their driver is the reason the other car hit us to begin with and they still said we had failed to slow down??!! How when we were halfway through intersection? Oh and then the driver stated he was blinded by a car and couldn’t see so it’s our fault too for that or what?
I'm an insurance agent. No fancy words can describe how inhumane and irresponsible these adjusters are. I was sent to the hospital the day of the accident and having trouble recovering. What if I would’ve died? Would they have let him walk away too!! I have customers switching everyday from Fred Loya because of their claim experiences... If you’re considering don’t do it. They might flip it on you the customer and find any excuse to not pay you out!!!
I received a letter to pay 1 amount and then when I tried to pay yesterday they refused payment at 12 PM said she would contact a manager. No manager response when I came in the office at 530. Refused to take payment. I received a call today and I owe more due to overwrite made a mistake. There was no apology. I asked to speak to manager she was rude as hell. I'm leaving. I'm begging for American Family to take me back. This company does not care about customers.
The adjuster (Cory **) filed a claim on my insurance, when he offered a passenger in my daughter's vehicle $150.00 to not file a bodily injury claim against Fred Loya. This was not divulged to me as the Policy Holder. This is now affecting my daughter's record and reflects as an at fault claim against her and our policy although the accident was a hit and run. When I asked Mr. ** for the documents signed by the passenger, he stated that it was a verbal agreement and no documents exist. If no documents were signed how is that the claim is reflecting against my policy? When I requested to speak with his supervisor, he stated that his supervisor was in a meeting (how convenient)! I have called the number he provided for his supervisor and hope that she will return the call. Concerned Former Policy Holder in Texas.
Last year (2018) one of Fred Loya's policyholder’s car hit my parked car and drove off. I have clarify that it was her car but she was in the passenger seat when she hit my car. I do not know who the driver was. Fortunately, I was a few yards down the parking row when I saw them hit my car so I got their license plate, and the state troopers were an aisle over so I filed a report within minutes of the accident. But the policyholder would not admit it was her and that delayed my claim for weeks. Eventually, I was able to take my car to one of their branches where an inexperienced worker took photos of the damages a month after the accident.
From these photos, an adjuster made an estimate of the damages. I took my car to the auto body shop in the town I am from (I was hit in a different city) where the shop made another estimate of the damages with supplements to the original estimate which cost hundreds more than the check Fred Loya sent. From the moment I told the shop owner who my claim was filed with, he said, "Oh, we are in for a fight with these guys (Fred Loya)." On top of this, Fred Loya did not provide me with a rental car from the day I dropped my car off at the shop (Monday). I and the shop owner had to explain that it is illegal to not provide me with a rental car. So on Friday of the same week, I received my rental. Days pass and I hear from the shop owner that all but the labor was approved on the supplements he sent.
The labor rate in town is $54/hour and the Fred Loya appraiser did not want to pay for full labor and claimed, "the state sets the labor rate and that rate is $50/hour," which is untrue. I was never able to contact the appraiser because she would not return our phone calls and/or messages. Her supervisor also would not answer his phone. I had multiple messages sent to my phone saying Fred Loya was going to stop paying for my rental car because of the dispute between them and the shop on labor rates. This is also illegal because the shop had already begun working on my car.
However, if the shop had not begun work and my car was sitting there collecting dust, this is legal. They were now telling me that the shop that we have worked with in the past and are close with the owner was now going to charge me personally for the differences in labor. On the phone, Fred Loya had already told me that their driver was at fault and they were 100% liable for the damages and will be paying 100% for the costs. If the shop's labor rates had been higher than those in the area, it could be a possibility for the owner of the car to have to pay those differences (but not in this case). I spoke with two other shops on their labor rates. One said $56/hour and the other $54/hour. I had other messages telling me I needed to choose another shop to have my car repaired which is also illegal. I had already signed the line saying that shop was going to fix my car and until they are paid in full for their labor, the shop cannot release my car to me.
I was at the mercy of Fred Loya and the shop coming to an agreement on these labor rates. The next idea Fred Loya hatched was to have my car towed 200 miles south of the town we live in to have the car repaired at "a shop [we've] worked with in the past." ("We" meaning Fred Loya.) At this point in time, my car has been in the shop for 2 weeks, has already been worked on, and the work has been partially paid for. All-in-all, these are the most crooked, insensitive, uncooperative, and dishonest people I have ever dealt with. The workers are inexperienced to the point where one does not know what another has said and there are multiple miscommunications hour-by-hour. The representatives do not speak clearly, and they will make mistakes from the very beginning when trying to spell your name. They told so many lies, they started getting tied up in their own traps.
One girl told us she had been calling the wrong phone number with updates on our rental and when prompted to tell us the number she was calling ended up reading us our correct phone number! We tried contacting the appraiser for the claim multiple times and left messages for her, but she refused to talk to us or return our calls. Her supervisor would not speak with us either. My claim bounced around from adjuster-to-adjuster. Each call we had with them lasted over 40 minutes because nobody knew what was going on and we kept getting transferred to someone else! Let this be a warning, you better get your ducks in a row when dealing with these guys and know your rights because they will try to twist your arm and feed you lies from the beginning. I do not know how the hell these guys are still in business. Good luck to all of you who took the time to read this and may be put in a similar situation.
Well I had an incident which was that they steal my bumper in the street. It took a month that this was solved by Fred Loya and this was because I told them that I put claim in the Insurance Dept. 1.- It is horrible since you call them to report the incident and in the process they switch the adjusters like 10 times. 2.- I filed a Police report, took all the pictures and evidences and email to them and then It took one week until the adjuster come to see my car in the body shop after pushing them with my phone calls.
3.-The adjuster (**) was saying that he or she thought that I had an accident and not a stealing case. What a loser. The police gave me a report and I had pics. I guess they just trying to avoid to paid you and because that they said that they will investigate my case. 4.- I supposed to have 10 rental car days of maximum of $30 a day. The investigation took another 3 weeks and this was the worst part. They ask me what was I doing the night before of the incident (like FBI) and they called all people to confirm what I said and I cooperate but they asked for more and more just with something simple as my car was parked in front of my house and they steal the bumper.
5.- They never finished the investigation and my 10 rental car days they cut it to 8 days for no reason and I had to pay 2 weeks more of rental myself. 6.- Ricardo ** which was one the many adjusters that they switch was the worst. This man should go back to school and learn how to talk. He told me that don't bother him and call him. FRED LOYA should fire this guys. Because of customer service like him I am switching to another insurance. They don't understand that the most important is keep loyal customers for years, not losing them. I don't recommend this Insurance at all. Worst customer service and it is a nightmare. It is cheap but it's why I learn that cheap insurance at the end is a worst decision.
Too bad I can't give Fred Loya insurance a zero. Was in a fender bender with a Fred Loya insurance holder, her fault as she failed to yield to traffic. Spoke to Fred Loya and was under the impression an adjuster would come to take the car and assess the damages. Wrong! They came with a tow truck without notifying anyone and took it. They took it to Carparts in Anthony Tx, which is several miles from El Paso. Never say they can "TAKE" your car or you might never see it again. And if you do get ready for a fight and lost time. The people are never there, don't call you back and don't communicate with you or each other. Didn't even offer a rental car but stated I had one only to look again and notice they didn't give me one. I had to pay for a rental and they'll probably fight me on that as well. So frustrating. Even lost sleep over it.
After three weeks finally get the car back and they paid the loan company with which the car was under collateral, only after they state the car was totaled. The tow truck dropped off the car today only to find everything was taken out of the car without my permission. If they were assessing the car then why even open it, especially when they didn't have the keys. And they messed up the door even more than the original hit trying to open it. Both companies are liars and cutthroats. The Carparts females were condescending and tried to talk over you blaming the tow truck driver for the missing items as well as the bent license plate where they tried to pull it off without a screwdriver. This is by far the worst customer service!!! Good luck dealing with both these messed up companies.
This is the worst insurance anyone can ever have! The bar is so low that I would rate them in hell. I have been having problems with them since I became a customer to them. First they want you to pay them TWICE a month which is stupid and if you don’t they take away your “privileges.” I signed up for a 6 month policy and because I didn’t pay them twice a month but still paid them by the due date they changed my policy WITHOUT MY KNOWLEDGE. So instead of 6 month I’m on month to month which I have NEVER HEARD OF. So to make things easier I ask could I moved my due date and they told me I’m not allowed to because of my month to month policy that they changed without my knowledge.
On December 2nd, I asked an employee will it be ok if I paid them on December 7th and he told me it was completely fine and the only thing I had to do was bring my car to the nearest office. So I do that and paid them without any problems until they told me to sign something and come to find out they CANCELED my insurance. Their reasoning is that they don’t offer a grace period. This wouldn’t have happened if you didn’t try to take money out of my account twice a month. I’m so sick of these people and they raggedy business, it’s ridiculous how they operate! I already have plans to report them to the BBB in Dallas and the Texas Insurance Commissioner. All they're known for is getting over on people. HOW ARE THEY STILL IN BUSINESS???
This is by far the worst insurance any person can have! I had insurance with them. I got rear ended & they did not cover me at all! I called to cancel & they still took the money out my bank plus a late fee! To top it off, they had me under "no license" when in fact I do have a license, so they were charging me all these 2 years even more money than I was suppose to pay because of it!
I called to get my money refunded back & I had to do all these calls & going into Fred Loya stores when it's their responsibility to do so for me! I got $160 taken out my bank & so I called to get that refunded & yesterday I received my check & only $91 was sent back! What the actual **!? I'm mindblown on how ridiculous this is! I can continue all day about how they suck, but I'll be nice to leave it at that. DO NOT GET THIS INSURANCE! THEY WILL SCAM YOU.
I have had nothing but problems from the start of the claim from this company. I was hit by someone that had this insurance. I've had to fight for every little thing for this claim. From the start I had to fight for a rental that would allow for my carrying kids and shipping things for work. They would only approve aftermarket parts on a 3 year old car, would not do an alignment even though I just had new tires put on and had one done and it is off. After the parts arrived at the body shop they only approved the labor for 3 days starting the exact day the parts arrived.
So after those 3 days they would not pay for my loaner car. They also blamed me for having the wrong information on the check that they sent when I specifically asked if only my name would be on the check and they said yes. So I now have to wait 2 days for the checks to be voided and resent so my car will be released from the body shop causing me to have to pay for the rental for 2 days. Nothing but stress and disappointment. I would give no stars if that was an option.
Fred Loya will do everything they can to minimize their portion of ANY claim submitted to them. The adjuster refused to return calls and delayed the acceptance of fault for over a week to keep from having to pay for my rental vehicle. They eventually accepted fault, but only gave me $40/day for a rental after the accident took my 2014 Toyota Tundra 4x4 completely out of service for 3 weeks and they will only cover 2 days of rental! I am out over $1,000 for an accident that was not my fault! How is that fair?
This insurance is playing with the customer. I have full coverage & I got rear end. They make it my car total loss so they won't pick up my car without pay me or make me an reasonable offer so I told them, “Why you won't pick my car,” so they send me a very low. I pay 15.000. They offer me 10.300. I went to Kelley Blue Book & price is 13.000. They still want to not give me at least 12.000. This not fair low value insurance. Never in my life I will do business again.
I have been getting auto insurance through Fred Loya for a while now. My vehicle was broken into & I filed a claim with them. The insurance adjuster told me to file a police report, then to go to an auto repair company to get an estimate for the damages to be repaired. I followed all of the instructions they gave me & gave them copies of everything. Now they are saying my insurance policy will not cover anything. On the policy I have, it clearly states that I am covered. So now I am taking legal action. Whatever you do, please choose a reliable Auto Insurance Company so you don’t get scammed!
Updated on 12/07/2018: This is a follow-up review from a car accident dated on July 23rd. This was an accident which I was not a fault, I was insured through FRED LOYA and till this day, they just left me hanging. Never did they help my car get fixed nor recover anything from the at-fault insurance parties company. To top it off my policy ended this November 2018 and they still had the nerve to ask me if I'd like to renew my policy! What a sad joke of a rip off company. The policy I had clearly stated that they covered up to $200 dollars for tow truck reimbursement, and they only sent me a check for $100.
Also a supervisor adjuster promised to keep me updated and all they did was state that this claim was under arbitration and they promised to call me back... Never has happened. They were always quick to call whenever the payment was due a few days prior. Most of their staff they hire is unqualified young untrained employees whom don't seem to know nothing about car insurance. I filed a complaint with the insurance bureau of Los Angeles California and FRED LOYA was quick to write a report with lies to cover up any bad doings. TO anyone considering this insurance company stay away and don't waste your money nor your time. All these bad reviews should tell consumers something. STAY AWAY!!!
Original review: I am currently insured with this company and on July 23 I was involved in a accident which I was not at fault at. Today is Sept 28 and still till this day they have not done anything firm to get the other insurance company to fix my car. Almost 2 months that my car has been sitting wrecked and collecting fees. The day of the accident, they refused to provide me a tow-truck which my policy states that they cover also a place to store my vehicle, which they policy also states that they cover. Throughout this whole nightmare, I have had to do most of the work for my insurance adjuster, contacting the other parties insurance, finding information and when I have called my Fred Loya adjuster at times my calls are ignored, passed on to other people or usually I am given the runaround. At times, you can even hear people laughing over the phone at their customers when you try to ask serious questions.
My adjuster even advised me to go out on my own and try to go through small claims court to recover any damages. I feel that if I am paying for my insurance they should be helping me out as much as they can . Especially on a car accident for which I am not a fault at?? FRED LOYA INSURANCE leaves me wondering how they continue to pop up left and right at most shopping center which such bad customer service. They are quick to call you when your payment is almost due, but when you really need them... they don't seem to really care. Overall this has been a nightmare. Never, NEVER, NEVER have I dealt with an insurance company that has lagged this long. I would not recommend them at all!!!
I currently walked in your store in 1201 Woodhaven Blvd. Ste 1233 Ft. Worth Tx 76112. I try to purchase insurance with you all. I got it with ** and employee that worked there. I gave her my money with no problem. So I went to show the car lot they would not accept, my insurance because do a poorly job as an company. Something that I did not know so I try to get my money back. She said no, I was like, "I just gave you cash like 30 minutes ago." I was mad that I as a customer called her manager ** and she said I could not get my money. I will never again ask for your services. I strongly feel l like I was taken advantage of. I am currently looking into legal services.
I have not missed a payment in two years since I've been with them. Missed payment by a couple of days. Called over the phone to make payment and they will not take it. I have to go in a office and pay. No loyalty whatsoever.
Fred Loya Company Information
- Company Name:
- Fred Loya