Fred Loya

I live in Las Vegas NV, I would not recommend LOYA INSURANCE to anyone. I was assisted by an agent named Yvette. Short black hair, with a lot of make up. She was very rude. I asked her questions about the auto insurance policies she begin to be very annoyed by me huffing and puffing, rolling her eyes and laughing. I asked for my paper work back because I did not feel comfortable for her to assistant me any longer. She refused to give me back my Personal belongings. Meanwhile everyone else in the office that works there was watching her be very rude, unwelcoming and disrespect towards me. Nowadays companies hire anyone. I was so angry with the way I was being treated with no one to back me up I wanted to slap the ** out her so I just snatched my personal belongings and left. This location is on LAMB AND BONANZA.

I was hit in the parking lot at Target's. The person who hit me, left her name and number and it was on the camera at Target too. I called her, got her insurance information, Fred Loya, took my car to their office for them to look at damage. I was never contacted again. Never took my car to a body shop, they didn't return my phone calls. Finally, after 3 months, I got a hold of someone who said they had sent a check. I wanted to know how they even came up with an estimate since no body shop ever even looked at my car. I didn't receive a check either. As of now, the only thing I have received is a form letter saying they had voided the check and they are "investigating". I believe that I should be able to take my car to a body shop and not to a Loya office for an estimate. I also feel that 9 months is way too long to wait for resolution. I would never purchase insurance from Fred Loya and would advise others not to as well.

I got hit from behind and the one behind me had Fred Loya ins and they don't want to pay for my 1,661 chiropractor services. Ricardo ** from Fred Loya says it was not so much damage to my my vehicle. I'm not asking for a lot. I'm asking so can pay my insurance 1000 back and get my 661 out of pocket. I paid which was nothing for me just to be out of pain from neck. So yeah and they are offering me 500 dollars. Worst insurance ever so please pray you never get hit by one of these people caring insurance from Fred Loya or pray to be able to carry better insurance than these guys. By the way Allstate is great. They make the process so easy. And pay within 7 days.

Let me start by saying if I could give a "zero" rating I would. If you want an insurance that will just take your payment each month ONLY, without the intention to ever have to actually use your insurance, then Fred Loya is the company you want. I have been insured with Fred Loya almost 4 years. I used my insurance July 2018, because someone took the entire front end of my car off in my workplace parking lot. I should have took the hint then with the bad service and delayed processing (3 and 1/2 months) then to run for the hills!!! But no, I remained loyal as a policyholder. So, my car was stolen, and damaged and you guessed it - the hassle begins. Continual request for more and more documents, rude service full of interrogation and scrutiny - as if I was the criminal. The crime was resolved, assailant arrested and bonded out and that wasn't enough for Fred Loya!

On May 24th 2019, my car was parked in front of my house when I got hit. I was not home at the time. It was a hit and run. Not my fault. I was not even at home at the time. Once I got home I made a police report and called Loya insurance to start the a claim. I was asked to take my car in the next day so they can take pictures. I did and I was told because of the holiday it will take a little longer to process. I called the adjuster (Daisy **) on May 28th and she told she had no updates for me. It was still in process. She said she will call me with any updates. She never did.. I left many messages for her asking her to call me back. On June 1st I had a missed call but it wasn't from her. It was a co-worker of hers by the name of Oscar. I called him back and left a message. This was on a Saturday.

They are worthless and they don't assist consumers. They don't listen to consumer needs. They want to charge me a late fee every month instead of putting my charge date for the day I came which is the 21st around my pay day but no they expect me to pay them a late fee each month. I spoke to a manager and still no help so I will be going to another company. Thanks for nothing Fred Loya. I wish I could give no stars. They don't deserve any.

I am complaining about Fred Loya's claim department, I have an issue with my car due to an accident. They will not correspond with the auto body shop because I chose it and it's my responsibility they say. Also, they will not send another adjuster out because they can't take my word for it. I have been a loyal customer for 6 years, and always have paid on time. They won't give me another rental because I have used my 10 days, when I get another car you will no longer have my business. This is it! I pay full coverage on two cars at 213 a month for horrible service. I will be done after everything is tied up, promise.

I placed a claim against Fred Loya's Insured. The Insured driver who rear ended me was 100% at Fault, however it's been a nightmare to get my vehicle repaired. It's been 2 months since my car was looked at and a check was cut for 3k. Keep in mind the other vehicle was totaled. The Repair shops won't take Fred Loya's because they don't want to pay, I see why. The repairs exceed more than the 3k check. I need help. My car is at the shop, no repairs have not been started. I got a check for 7 day rental that I have not cashed.

I was struck by a Fred Loya insured driver who was cited and admitted fault at the scene. The initial encounter with this insurance company was frustrating and opened the door to many more frustrations as the claim went on. They would not accept 100% fault until they had gotten a statement from their driver and kept claiming they could not get a statement from her. Meanwhile, my insurance company had already completed their investigation in which the other driver was cooperative and admitted fault to my insurance company. There was a police report filed citing the other driver as well as the information my insurance company shared with them to help expedite the process. They still would not move forward until they got a statement from their driver. Their driver went to a local office and completed a written statement that apparently was "lost in the shuffle."

I had got in a accident with someone, the company didn't fight for me even when the other drive took fault of the accident. They ended up making the crash my fault and after things get even worse. They sent a tow truck to my home where my car was parked. Fred Loya called me and said the car is going to be picked up and sent to our partner shops 40 miles away and will give us a quote on the repairs needed for my car. They later called me back and said the car will be repaired in about a month and I will be able to go get a rental for the time being. I got ripped off by Enterprise fraudulently signing and approving their extra insurance which was 150$. After which Fred Loya never returned my call about helping me fix that. I had to pay....