Fred LoyaConsumerAffairs Unaccredited Brand
Fred Loya offers auto insurance to customers in 10 states, mostly in the southern and western parts of the United States. The company isn't a part of InsuraMatch, which powers the ConsumerAffairs insurance program. To get quotes from companies that offer insurance in your state, call InsuraMatch today.
Fred Loya sucks. As we got hit by one of their people who had Fred Loya that didn't want to pay the medical bills or for my car being total. I went to mediation and Fred Loya showed up without their people who can say yes or no on the money. They play games and that's what this company is. All games. Go get State Farm insurance. A little bit more but they take care of their customers. I got a rent a car that paid to get my car fix. They say you get what you pay for. Cheap insurance cheap and sorry company. I will never do business with Fred Loya and hope y'all done. Either put this sorry company out of business. My next step is calling the BBB Better Business Bureau on them. You make sure they go out of business.
I've had auto insurance thru Loya Insurance for about 10 years. My policy canceled cause my automatic payment didn't go thru. I called them, paid over the phone, stepped into their office to sign paperwork and that was that. I had roadside service before it cancelled, because they asked me if I wanted it. When the policy cancelled, so did the roadside service which I understand. They didn't ask if I wanted to include it again and I figured everything went back to what I had before since there were no questions asked. Now I need a tow truck and have no roadside service. After 10 years you'd think I'd get more than a "unfortunately..." I'm super frustrated with them.
Fred Loya has cheap insurance prices for their customers, but if you get hit by their insured vehicle don't expect for them to accept your claim, even if they were at fault. I got hit on the side of my vehicle while at a Drive-thru. This is their tactic to keep their prices down.
I’m having an issue. I had an accident and my car was in the shop since December 18th 2017 and was deemed a total loss just recently on Feb 1 2018 partially because Fred Loya didn’t know how to communicate professionally so a lot of delaying was going on then when they finally got ** done they deemed it a loss. Then they had me come in and sign the release paper at the body shop so they can pick up my car and so that the total loss adjuster could come out and pay me out for my car and now that’s on hold 'cause they are investigating the other vehicle 'cause their damages don’t match mines as if to say the other party is trying to get damages fixed that was already there.
I was told that the other vehicle issues has nothing to do with Fred Loya paying me out for my car since it’s already a loss and they have my car and never even told my finance company they had my car so my finance company said they will be calling them Monday morning to get the car or the payment since Fred Loya deemed it a loss. I don’t have a rental no more 'cause they only pay for it for 30 days while car is in the shop but why is it my fault that I don’t have the rental anymore, all because it’s not in the shop no more but Fred Loya is still continuing on the same claim though so why can’t I have a rental until it’s all the way completed. I have contacted an attorney and the news. I’m tired of them also. There are only Spanish people working there and they are only there for the illegals 'cause they don’t offer much and every time we went in to pay they were hella rude like we didn’t belong. We ** so they treated us bad.
Previously I was a customer at Fred Loya. I had 3 claims that's still unresolved. They promised in the contract. They never came through, after sharing my information from my privacy rights on down to sharing my bank account information. They lied and betrayed my confidentiality. They withdrawn money without authorization, after not following through with the promise stated on the contract. I feel like if you got to lie and scam people for your gain for business, and don't follow through. Someone needs to file a complaint, and I am one of them to help get the job done.
Customers struggle enough to pay their own bills, and provide for the families, so why would a large cooperation like this company keep ripping people off. Also getting by and no one is dealing with Fred Loya. Example, Claim #1 I had to pay out of my pocket when I had a accident locking my keys in the car in another city. I called roadside assistance, Fred Loya said they couldn't help me. So I had to pay out of my pocket. They accidentally broke the handle off the right side of the passenger side of the door. Locksmith, I never gotten my refund back.
Claim # 2 I was involved in another accident where I back into a truck when a long wagon suddenly came in behind me. Fred Loya contract stated that I can get a rental car if I take my car in to get it fix. After taking my car in to get serviced, The manager ask me, "Who do you have insurance with?" I stated, "With Fred Loya." We called the insurance company up, ready to get my car serviced. The manager at the body shop says, "We don't deal with that insurance company. Because their credibility is not good with us." The manager further proceeded. “Ms. come look over here on our wall.” They showed me 5 different insurance companies. Yes you are right Fred Loya was on the wall.
No I am not trying to speak against this company. I am not getting paid for writing this review. But I am very disappointed and hurt, because I could have gotten hurt in another city by not being able to get into my car trusting Fred Loya when I found myself in danger by not having protection when I needed it the most. I had to pay out of my pocket for each accident, as I stated Fred Loya simply lied and betrayed my trust. My injuries I incurred seems not to matter to them like pain and suffering in another city wondering how to get my keys unlocked out of the car. I will never trust Fred Loya again.
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A week ago today I was involved in a car accident at 18th & Euclid. A 21 year old girl speeding, ran a red light and we collided. I've been having to deal with my AAA insurance (who I'm also disappointed with); after obtaining statements from two witnesses my insurer FINALLY agreed I was not at fault, however LOYA insurance says their client was not at fault, EVEN THOUGH they also took statements from the two witnesses who saw everything - they were directly behind me AND according to the officer, her statement to him was "I think I ran a red light." Being that I do not have car renters insurance I am SOL for rental reimbursement. Lucky for me my medical expenses were minimal. It's so frustrating!!
I was involved in an accident. The person that hit me was an insured of Fred Loya, on 12/28/2017, today 01/30/2018 still no car and my parents had to come out of pocket for a rental since FL does not supply rentals even if their insured is at fault. The adjuster is NEVER available (David **) his supervisor (Vienay **) is never available and neither is her supervisor (Mauricio **). Then they tell me if I’m not using one of their preferred body shops I would be responsible for getting my car towed to have it fixed plus 40% of the cost of the tow yard (mind you my car had been there over a month) so now I’m out of $939 for the rental and looking at another $400 just to get my car to a place to have it fixed and I was then informed that they would only claim 60% at fault, it was 3 cars involved.
Well the car that struck me while at a red light was struck by their insured because she pulled into a busy street from a private drive without yielding, just pulled out like she was being chased or something. They refused to take responsibility even though the police ticketed their insured for no DL and failure to yield from a private drive, the customer service was beyond horrible, they do not take pride in their job nor the company! I would never get this insurance if it was FREE!! Please please whatever you do save yourself and get real insurance, this entire ordeal has been nothing short of incompetent people that need a paycheck, I wish I could rate no stars.
Never have I had such a bad experience as a consumer as with Fred Loya insurance. Their client hit my car. I have 2 at-the-scene witnesses that the LOYA client was responsible for the accident when he hit my car. My insurance has reviewed the information and declared me not at fault when the LOYA insured hit my car. LOYA insurance is refusing to pay my claim stating that I was at fault despite the fact I had 2 witnesses testify that I was not at fault. My witnesses voluntarily stayed at the scene to talk to the police to declare the LOYA insured driver at fault. I will file a complaint with the Colorado Insurance Commission.
My brother received repairs on his leased Toyota car after an accident. Fred Loya Insurance sent the payment to the shop with his name, my mother's name (lease co-signer), and Toyota Financial Services. The shop wouldn't take the check without all 3 signatures. Toyota Financial Services at the dealer would not sign the check. Fred Loya Insurance, both physical location and over the phone, refused to help or reissue the check without Toyota providing a written statement and Toyota said they've never had to do such thing. Fred Loya Insurance informed my brother there was nothing they could do to help. We are on the 6th week of attempting to resolve this issue, still in process. Because of Fred Loya Insurance's incompetence and challenging procedures my brother does not have a vehicle and cannot go to school. His on-campus college semester begins tomorrow. :(
0 stars... I went to renew my tag and it was showing no insurance... FRED LOYA cancelled my insurance but they have been withdrawing money out my bank account every month for 298 and when I called the office Jasmine had an attitude with me. I request to speak with a Manager several times and I was told she was on the phone several times. I had to threaten them in order to get them to push it through.
I’ve been a loyal customer for several years but yesterday I decided to cancelled my policy. Every 6 months when I renew my policy I had an increased & bad customer services in the location of Tampa & Roscoe in Reseda CA. I have excellent driving record as well my wife & daughter. We never had a claim. For 3 cars full coverage they increase to $602 per month. Now in Geico I am paying $447 for more coverage & better plan. They gave me a credit for Straight A student. Goodbye Fred Loya!!!
My daughter's car was hit in a parking lot by one of Fred Loya's customers. She had two witnesses who went to campus security with their eyewitness account of the guy hitting my car and then driving away. They both had descriptions of the driver and one of them had the license plate #. The guy was later arrested for hit and run and a police report filled out. His truck had white paint on the bumper that matched my daughters car. And there is CCTV video of him entering the parking lot and then a few minutes later leaving in a hurry. Fred Loya says that they believe their customer was not involved (Really!?!) and they are refusing to pay. The case has now gone to arbitration between my insurance company and them. Basically, Fred Loya is a scam and is not offering coverage, only a piece of paper saying that you paid for coverage.
I am amazed that this company is still in business, especially after seeing all the negative reviews online. There has got to be a way to lobby to get this company taken out of business. If a drug company were providing its customers with sub-standard drugs, they would be penalized, yet this company continues to exist? Recently one of their clients slammed into, and totaled my brother's car, and severely damaged my car. The police made a report that it was the client's fault since both cars were parked in the driveway when their client hit them. They dragged their feet with (a) writing off and issuing the check for my brother's vehicle, and (2) my car sat in the shop for almost 21 days while their "adjusters" kept going to the body shop and providing low-ball estimates. The dealer was not able to repair the car using their estimates.
I finally called my own insurance company and the repairs finally started - well over days from the accident. Problem is going to be recovery of my funds which I have paid for the rental. The rental would not have exceeded the "allowed" limit if they had written the correct estimate the first or second time, and done what they needed to do! Is there anyone who had a negative experience with this company, and would like to start a forum to get them shut down by the authorities, please let me know.
I chose Fred Loya Insurance because I was assured that they were a good company to go with, however 3 weeks into my policy I was forced to cancel it since I no longer own the vehicle. When I went in to do so I was assured that I would receive my refund check minus the $50 cancellation fee within 2 weeks. It has been almost a month and I still have not received anything. When I called, I was informed that I was not entitled to a refund because they were taking out more fees than what I had been told would be taken out, which was the $50 cancellation fee. So not only am I not getting $130+ back from them, they say I technically OWE them money! Do not get any insurance from Fred Loya... Period!
I was involved in the most minor fender bender with a Loya Casualty insurance member who reversed into my car and before I had called them they had decided I was at fault. The damage to the other persons car was very minor whilst mine was a little more serious. I called them and sent letters which they did not reply to and offered to pay if they paid for my damage.
What I did not know at the time was that my estranged wife had removed my car from our insurance so I first received a physical threat from the other driver then more recently an abusive phone call which threat from someone claiming to be a lawyer representing Loya Insurance stating that if I did not pay them money for the accident they would have my licence suspended which is extortion. This company is bad news. They refused to supply me with estimates for the damage to their clients car and are not interested in any facts about the accident. By the looks of the many complaints online they dont care too much about their clients either.
My daughter turn 16, and without my authorization they decided to add her and charge me without my consent. They said since she turn 16 they ASSUMED she was going to drive. They charged and withdrew from my banking account without my consent. Called them and I couldn't take her out of my policy unless I went in person to sign papers to approve for her to be withdrawn from my policy, what an irony. They didn't me to add her and charge me without permission.
We had this insurance for 4 years, never had to file a claim till last month, my husband was driving on the highway and cut a sheetrock panel on the road, got damage on the windshield, front bumper, driver side mirror, driver side fender, hood, etc. We call and file a claim, when they give us the final estimate they also send us a check for $130.00, so I laugh, and call them back, took my truck to a shop and they give us a total of 1800.00 to fix it. I meet the adj at the shop and he told me that he was not going to pay more than that because my truck had rock-chips on it. This is how easy they get away of the bill, so what’s the point for me to have a full cover insurance on it?
I would have given 0 stars but it wouldn't let me. My driver was involved in an accident in May. Fred Loya’s driver was 100% at fault. I even have text proving it. I had full coverage and had to file with my insurance to get a rental car and my insurance ended up paying me for my totaled car. We have medical totalling almost 9000$. They are refusing to pay all medical and lost wages and only offered my driver $1000 for injuries and pain and suffering. Our claims adjuster is Derek **, he never returns our calls, we are constantly calling trying to get an update or status on our claim and he never has an answer. We aren't trying to get rich, just want a fair offer. This company is a joke. They have the worst customer support ever. Our next step is an attorney.
This insurance company is horrible. We were hit from a driver covered by this insurance company on Monday 8/28. Today is 09/05 and we are still not in a rental car, my smashed vehicle is still sitting in my carport and for my husband, myself and 2 children under the age of 9 years old, they have only offered us $500 for injury settlement. It's impossible to get in touch with your adjustor or even a supervisor. We have been given the run around from the start. They are horrible.
I was rear ended by one of their insured. All I wanted was my car fixed. You have to speak to different people in different departments (out of state) for every aspect. They have all been unprofessional. They have "regulations" on when and how you get a rental. Mind you, I was hit. They came in very low with estimate to repair my car. Of course it cost a lot more than estimated. The body shop is waiting for the supplement check from Fred Loya insurance. My car has been in the shop for over a week. They are refusing to pay any more of my rental, leaving me to pay out of pocket. This whole ordeal has caused me severe emotional distress and anxiety. I really don't know how they stay in business.
Fred Loya is the worst insurance company I have ever had to deal with. I got into an auto accident on June 19th, 2017, I finally got my car back today. They did a half ass estimate the first time, and the body shop had to call them twice to do a supplemental. My claims adjuster Clarrisa ** lacks customer service skills, just as well as the customer service department, they refused to give me a rental, amen for the body shop they have me one! I hope and pray I never get into another auto accident with a Fred Loya driver!
I been with Fred Loya for couple years now and every time I go to make payment their staff are rude and tend to over charge me in 6 months. Time I went from paying 74 dollars a month to 103 dollars For Liability. Is it me or is this company robbing people blind. Am just tired of dealing with these kind **. I will be searching for another company soon. Go ** yourself Fred Loya insurance. You’re nothing but god damn rip off. Don't buy insurance from this ** no good piece of ** company.
I have not one good thing to say about how they are handling my loss. I've been without transportation for two months, I asked for a rental car they declined. Signed over my totaled trucks title a month ago. It's been sold and I'm waiting for my settlement. I've lost $3000 in wages. Horrible business.
On May 25 my car was struck by another driver who run the red light. Needless to say that I have been insured by Fred ** Loya. Since the very next day my car has been sitting in the body shop waiting on them to get the repairs paid. My adjuster Eita has the worst customer service etiquette I have ever experienced. The supposed to be investigator Jasson good for nothing. Doesn't even know what's going on even if it hit him on the face. Do yourself a favor and never get insured by this company.
Fred Loya's insured hit my car, she was found at fault and received a ticket, but Fred Loya will only pay 60% of the estimated damages, claiming "Driver Inattention" on my driver. How can you not pay the claim @ 100% when your driver was at fault?
This company is crap, in every aspect. How are you even in business, when you obviously cannot do a job you're supposedly paid to do? My daughter was parked at a restaurant and one of their "insured drivers" hit her car as they were pulling into a parking space. Right away the other party wanted to send my daughter to their own preferred body shop, in another county. My daughter made a claim with Fred Loya, went to the office, they took pics, and never got back to her, until she started calling 24/7. They stated they can't carry on with the claim because their insured driver will not return their calls, to give her statement?? They have bad communication amongst each other, between California and Texas. None of them know **! It's like a revolving door or no one knows **! Your best bet is to just sue for damages because you will get nowhere with these people! HORRIBLE HORRIBLE service, never dealt with a company like this!
My daughter was in an accident with one of Fred Loya's insured customers. He was at fault according to the police report. My daughter has been calling them for months with no results. The claims adjuster stopped answering her emails and her calls. She has been trying to talk to someone for weeks. When she does speak to someone they tell her she needs to speak to someone else. Fred Loya is giving her the runaround. They offered her 250 when her hospital bills were over 3000. The accident occurred in December 2015. These people are unprofessional and lack integrity.
I have had an unbelievably awful experience with this insurance company. I was assigned to someone named Elita ** as a claims representative. I asked her for her license number and she told me she did not have one. Then she laughed at me! I asked for the license of the other claims rep and got the same response. Got most recent correspondence from someone named Priscilla ** also a claims representative and not licensed. This started on April 4th of 2017 and as of today May 23rd they still have not fixed my car. I cannot get to work. The car is unsafe to drive according to everyone who has looked at it that is a professional claims service representative, including Toyota's service manager where I bought the vehicle and independent body shops.
However, Fred Loya did not even ask to see my vehicle which was backed into by their insured. Their same insured driver backed into another vehicle in a similar fashion right before my accident and admitted this to me and admitted fault to multiple people the day of the accident. Now says I have to "prove" that I was not at fault after almost two months of stalling, although she backed into me. This place is a scam insurance company. Just Google them and see for yourself. They do not do any sort of proper claims procedure, where you take your car in to get it looked at by a trained professional mechanic or they come to you. They takes the word of the insured in spite of their record of hitting other cars, photographs of damages and other forensic evidence.
I was backed into by one of their customers who did not even have a current insurance card. She told me she had hit another vehicle the same way recently (backing into them). In spite of her admission of guilt, to others at the scene, after almost two months I was denied repairs Fred Loya Company. Now I have to fight to get my car repaired. This is completely wrong and unfair. My car has been well kept and maintained and I am the second owner. I cannot drive to work and will have to take Uber or public transportation as the hood can fly up and hit the windshield and shatter it while driving on the freeway. They should be heavily fined and put out of business. Since the accident every body shop and repair center I speak to when I mention the name Fred Loya says, "Oh no". Why are they even in business?
One of their policy holder hit my car and he even admitted that it is his fault but still these people are lying to me saying the hitter did not see me in his backup camera. I had call my adjuster ELITA ** and left 6 voicemails on different occasions and she never picked my call. Finally I had to call other customer representative to reach her. Then they are offering 250 dollar for my damage where my damage cost 1000 dollar. And they talk to me like if I'm bothering them by calling at their house. IF ANYONE WANT TO CLAIM THEIR LOSSES PLEASE LET ME KNOW. I'M GOING TO SUE THEM BIG TIME. If anyone want to claim their losses email me your info at **. My lawyer will work with each one of us.
I've read some of these reviews and have come to the conclusion that most people leaving reviews are a bunch of whiny, stuck up **. I had an accident a couple of months ago and the other driver was at fault and was a Loya customer. I am NOT a Loya customer. Because I only carried liability on my car, my insurance company was less than helpful. I called Loya and filed a claim against their customer and was immediately taken care of. An adjuster was assigned to the case, my car was inspected at the tow yard and an offer was made on the car, that was listed as totaled. Because it was a 17-year-old Isuzu Rodeo with over 260,000 miles on it, I wasn't expecting a whole lot of money. I figured that anything over $1000 was going to be gravy.
Their offer was for considerably more than that, so I was pleased. Not pleased that I lost my Rodeo, but that I was able to get more than I expected. I was able to use that money towards a nice Toyota RAV4. Through the whole process I was treated with respect, I was kept in the loop and once the paperwork was filled out and sent back, I had a check within a couple of days. I am nothing, but pleased with my experience with Loya, even though I am not one of their customers and that's why they get five stars from me.
Fred Loya Company Information
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- Fred Loya