Fred Loya Reviews

The worst experience ever. The manager has yet to contact me. They cancelled my policy without reaching out to me first because my Card declined twice. They had my old number and address on file. I called to update. Lady said it was fine so they sent a letter of cancellation to a year old Address. Couldn’t contact me on my Year old number then I called before it completely got canceled and they wanted me To prove to them my bank account information just to pay 250 a month. Thank God they canceled me. I am now with Progressive and pay 175. They treat me Better and actually care about their customers. The lady at the W William Cannon is the reason why my policy got canceled. How did I not at least get an email. That was the only Updated info after I called and tried to update but lazy girl said yes and that was a LIE. I was with them for a year. Paid on time.

So this company is all about deceit and lying and screwing people over. One of their clients back up into my car. I had to chase the guy down because he wouldn't stop or pull over. Anyway I made a police report and a month later they are still saying the police report is pending and that they cannot reach their driver and they are denying the claim. Mind you the client wouldn't respond to them and he also ran. Police report is online for anyone to view..anyway now I'm suing.. Do Not support these scam artist.

Fred Loya insurance (crooks). I would not even give them 1 Star except I have to. Their driver totaled my vehicle running a red light police report with witnesses proved it & over a month & a half & they have done absolutely nothing, no rental car, nothing. Very dissatisfied with the experience, would not recommend them to anyone, definitely not anyone I know. They don't answer the phone or call back. They don't do anything, beware if you get hit by one of their drivers. You better have full coverage & just say it was your fault so your car will get fixed or replaced cause they won't do anything at all for you.

Simply waste of time. I should say a company of nothing but a scam in my experience. Just they offer to cover auto insurance just to get your money but they will never be willing to support or pay the damage as part of liability in this case. Mostly the adjuster won’t pick your call. If anytime picked then only a rude reply can be expected if you ask them to fix the damage. Wasted 2-3 months with them and finally did by myself out of pocket.

Updated on 07/20/2024: This is the second review with my experience with Loya Insurance. It's been over 2 months, and as of today, I have not received their very low damage repair check. I have sent emails, voicemails, to the claims adjuster, and 2 supervisors. Nobody from Loya Insurance has contacted me with an update. I would give them a minus 2 if I could. I tried to contact the VP of Insurance claims, but I kept getting the run-around, and was not able to leave a message or send an email. Their customer service, in my opinion, is horrible.

My son just got hit by a driver who owns insurance with Fred Loya. Driver fault and did hit and Run. By luck a bystander followed the driver. Police was called and he did not open door for police. They told us he had insurance with Fred Loya. To call them and tell them about issue. We have called 7 times and they keep passing us to different agents and we have to start from step one every time and they never call back. We have left several msgs. With supervisor and he never returns calls. Worst customer service. The other driver has taken blame but that it seems like they try to get you tired do you give up on them and they don't have to pay. My son car is needed for college and this people don’t get their act together. Hopefully some of their main company VP and CEO can read this and look at why they are rated so poorly in their busyness. This people should ashamed of being in business.

Fred Loya is a really bad insurance company. My car was stolen two months ago, and because they lost my key and sent it to the wrong place, the process was delayed by a month. What was supposed to be repaired in a maximum of three weeks ended up taking two months. I find it very disrespectful because they made me call them every day to get an extension on the rental car. In the end, they decided they weren't going to pay for the rental car service anymore without even notifying me in advance. Very poor service. I am not going to pay for this insurance again. So, if you can do something for yourself, it's not to use this insurance and get another one. Terrible service.

One of their customers rear ended me at a red light. The customer accepted full responsibility. It was a fight from start to finish getting the awful Fred Loya Insurance company to approve any repairs. The awful Fred Loya Insurance company did not pay for the rental car that I had during the repairs. I sent the invoice as they requested. For a month I called them, emailed them, and left many voice mails. They have ignored me completely. I am out over 900.00 for the rental fees. The awful Fred Loya Insurance company has been reported to the Texas Department of insurance in a complaint by me today. Stay away from the awful Fred Loya Insurance company.

I’m insured with Fred Loya insurance. Someone hit my truck. I was trying to file a claim and I was told I had a deductible of $1500.00. No agent told me when I got the insurance that would be my deductible. Or I would never have bought insurance from this company!!!! And when you try for a claim they get an attitude and play stupid like they don’t know what you’re talking about!!! I wish I was able to give this insurance company half a star but even that is too good.

Fred Loya car insurance is a real nightmare. An irresponsible driver shocks me for not respecting a stop sign. She has Fred Loya insurance and I also have Fred Loja insurance. The tram should be very simple, dynamic and fast. It's just the opposite. Today is a month since the accident, even if the adjuster does not contact me, I have called and mailed several agents of Fred loya without any result. I had to hire a lawyer who specializes in these matters to represent me, and even to them, they are not being facilitated. It is painful, regrettable and even fraudulent to proceed with Fred Loya insurance. I would never recommend this insurance and never hire it again in my life, it is a real nightmare.

Fred Loya should not be allowed in the auto insurance business. It gives the auto insurance company a bad name. Anyone wrote a good review about Fred Loya is probably just paid to do so or lied. All the bad reviews about this company are the most of the experiences I had.

I will never do business with this company again. They have the worst customer service ever. It’s almost as if having a bad attitude is a requirement for the company. Their policies are not even sensible, like I currently have 2 vehicles covered by them. Why can’t I give them the vin number and add my other vehicle before I get to the dealership. They do not respect people’s time… they don’t respect people at all, who am I kidding. Save yourself a headache and deal with a company that appreciates you…. btw the only reason I gave them a star is because you have to give one but they don’t deserve it.

This has been the worst experience I've ever had with an insurance company. My car was totalled and from the beginning of the process until now it has been disappointment after disappointment. They paid the bar minimum and did not honor the initial request. I pay $400 and something a month for insurance and they paid out a little over $1300 on a 6K claim. I was bamboozled and as soon as I can find a new company I will be doing so.

If I could give .0001 star I would. A woman insured by Fred Loya hit my car and it has been pure hell dealing with them. They put you on hold for 10 minutes or more. You can NEVER get your claim representative when you call and they are just all around trash with the way they talk to and deal with people. The absolute worst and most unprofessional insurance or any other company I have ever had to deal with.

This is another prime example of our great gov't allowing such horrible company to be in business. I was struck but an individual who has this insurance. I've been trying to get my vehicle fixed and no response. I've called every day for three weeks and nobody will return my phone call. Adjuster name is Fanny and supervisor name is Joslyn.

Their client hit my daughter's car. Just like the other reviews I would call and they wouldn't answer. Leave a message and they wouldn't call back. After 2 months of calling them we finally got an estimate after they totaled my daughter's car. They offered her way way too low. Like 1/4 of her car's value. If anyone opens a lawsuit on this company count me in. Definitely the worst company I have ever had to work with.

I will switch insurance company this time. Feed up dealing with disrespectful people, even when you are paying to them. Don't use this insurance company, keep looking. Also given a generic receipt that is wrong.

Stay away from this company! They deny, deny, deny and provide horrible service, to the point where most consumers just give up!! Stay away from Fred Loya insurance!!! My claims and sales experience has been nothing short of sub par and unprofessional!!

My car was hit by one of Fred Loya insurance. This the worst insurance company ever. They have smart mouth. Doesn't call back. They had my car over a month and won't release my car back to me so my insurance company can pick it up. I have to file it on my own insurance but they need to be shut down.

Ok so I called to make a payment when in fact the payment usually comes out on the 5th. By then which it was the 5th they cancelled me so I'm done with them and if you're smart find a different place quickly and cancel them!! They are rude and heartless. Beware.

My car got hit by a car insured with Fred Loya. The person who hit my car fully accepted responsibility and the police report was in my favor. After I submit the claim and was told that I was going to be paid. A few weeks after, a rude adjuster called saying that he would not pay at all. I was a former customer and dump this company for their terrible customer service. They are good to charge you but when you need them you will get to know how horrible they are to pay. Nasty!

I’ve been a loyal customer for over five years paying $200+ monthly for full coverage on my vehicle, which is a 2009 Mercedes Benz with low mileage also being the titleholder. Now explain to me how this makes sense with this being my first claim, they wanted to only pay me $3000 including my deductible and 3 times less than the “Blue Book Value” on my vehicle. My paint and rims alone overrides that amount, plus the claims adjuster was very rude and highly disrespectful. I do NOT recommend anyone to Fred Loya insurance company.

I’m am reading so many reviews, with similar issues I am currently having with Fred Loya, and I am disgusted that this place is still in operation! On Jan, 2 2024 my parked car was totaled by a Fred Loya insured driver. The next day I decided to give them a call to see if a claim has been filed by the driver, and see what was going on. This is when the nightmare started. I called the claim number that was on their website, and was on hold for 30-min to a hour. I started to read reviews of Fred Loya, and immediately started to panic. After waiting another 15 listening to the elevator music, I decided to use a different phone and instead of reaching out to claims, I would ask for a quote in hopes I would talk to an agent, and be transferred to someone who could assist me.

This is the worst insurance company I’ve ever had to deal with on a business level. They are unprofessional, very rude, barely answer calls or call back, and they will make an insurance claim a living hell. This insurance company should be closed down, I don’t understand how they are in business.

My car got hit by a Fred Loya insured individual. The entire claim process was so horrible. Couldn’t get ahold of anyone, when I did they would give me numbers that wouldn’t answer and had full voicemail boxes. It took weeks to figure anything out and the whole time I was without a vehicle. Such rude employees. Gave me an offer (a low one) and said I didn’t even deserve that for the car. Please avoid this company at all costs.

One of the worker she did very bad behavior with us which is not acceptable for us. She asked stupid questions when I told her I am already insured by this company and you have my policy number. She threw my documents.

This is the WORST company ever! The claims adjuster does not return messages and the low payouts will not begin to cover damages. I'm ready to join a class action lawsuit. If you're thinking of using them DON'T!

It is a ditto to what other reviews have said when their client hits you. Declared a total loss. No call backs. Just total nightmare. Class action lawsuit anybody? How can these people be allowed to do business like this and not be regulated. There should be penalties or guidelines pursuant to law. If by law we have to have insurance, then why aren't they regulated under that same law.

Like most people here, I wish I could select no stars. This company should not even be allowed to be in business and I'm not sure how they still are. Someone with Fred Loya insurance hit my car and it has been nothing but an epic nightmare to get anything done or paid for. Call after call and they just push you around, say they will do one thing and then never do anything or follow up. I have now been trying to get paid for my rental car for 3 months. This company is literally a scam. Class action lawsuit anyone?

I wish I could give zero star, it’s been 4 months dealing with this company. I told them I would like to retain my vehicle and they told me they are going to keep my vehicle.. This has to be illegal. Worst business ever. Jessica **, Mayra ** and Raymond ** will lie to you daily. The car that hit me had Fred Loya insurance also so they played both sides trying to save themselves/ come out on top in the whole situation.