First American Home Warranty Reviews

I can honestly say that I've never in my life dealt with a company that has service as bad as First American Home Warranty. Their voice mail system will actually inform you that wait time may be as long as 100 minutes. What other company could possibly survive in America with service that bad? Their program requires daily phone calls to them and to their contractors in the hopes of actually getting any problems resolved. We've been in our house now nearly two months, have five pending claims which require constant follow up and not one of the issues has been resolved.

I like First American a lot. I would recommend them.

I purchased a house before and they had American Home Buyer's insurance on it. It has been a very good experience. The claims representatives are very good and very knowledgeable, and they react right away on claims. It’s saving me money in the long run.

Our realtor told us about First American and she signed us up for it. Our house was built in the 80-90, so I knew that there would be a lot of things that would come up that we would not have the expertise to take care of. Submitting a claim was pretty easy. Although I still haven't gotten my actual information pack from First American, which I know I was supposed to. I just have like a scanned copy of the card on my computer, and I made the phone call.

Paid service call fee First American Home Buyers Protection sent out. Contractor couldn't or didn't want to fix. FirstAm sent different guy from same company who did same thing. Thirty days later, FirstAm closed my Service Request as "completed" and it wasn't fixed. Thirty days after I called First Am about same problem and they said you must pay for service fee again regardless since past thirty days and showed last job "completed". Hey! I didn't say it was completed! Shhhsh! FirstAm refused to understand me as their customer; they'll back up their contractor(s) only. Hey, First Am... Put this in your policy: We pay the service fee if the work hasn't been fixed. I'm not sitting here so you can send out contractors to collect our money for not fixing.

It's typically fairly easy to submit a claim. Called up and did automated system. We've been with First American for 13 years when we bought our house. Overall, my experience has been pretty good.

I'm a realtor so I'm familiar with First American. Someone in my office knew the lady who represents our area and said she was good and easy to work with. I decided to acquire the home warranty because of the age of some of the systems. Everything was good. Submitting a claim was easy. Phone call didn't take long.

I highly rate First American. They were very good.

One of my friends has First American and she just raved about them. It was because of her and their service call fee was a little bit cheaper that I got them. It was fast and easy to submit a claim with them. They have good, knowledgeable people for contractors. I particularly liked the tradesman that was sent out to repair my stove.

Claims with First American get processed quickly in a more professional manner, and everything is dealt with in a very professional way that satisfies the customer. So far I’m happy with the services they have because I have it for both my homes. I like the fact that you can do it over the phone as well as through the internet and I can check everything - all the progress - right over the internet or by calling. I just use the web or the automated phone service, but the rental property that I have, they have been doing it on a regular basis, and so far they haven’t complained about it.

HORRIBLE! Currently, as of July 20, 2014, I have an oven repair that started in MARCH that still is not completed. FAHW has had technicians to the house no less than 10 times...probably more. Sears was here several times and finally deemed the oven unrepairable because they couldn't locate the part to fix the oven. FAHW then wanted to send out other technicians for a "second opinion". I have been without an oven since the beginning of March and each technician they've sent to my house since Sears has been more inept than the one before.

My experience with First American has been pretty good. I haven't had any problems and I don't use them very often, which I should because I'm paying for it every month.

After trying to resolve this claim for 10 weeks, I WRITE A REVIEW, and all of the sudden some one wants to get involved and resolve the claim. If someone would have cared in the first place, I would not have had to write a review. Satisfied with result - BUT - dissatisfied with the process, inconsistent answers, lack of response and lack of sense of urgency. FA is sending a cash out for the claim.

First American was great. They got back to me first business day, got it fixed, and got out of here.

When I first got my house, I purchased First American Home Buyers Protection for maintenance on the house. It's been very good, so far. The claims representatives are real good. Overall, they have been very helpful and very quick to get to my claims, and send people out to do the work that needed to be done.

My garbage disposal died the other day and set a appointment with someone to take a look at it and they came just like they said they would. The plumber was in his early 20's. He goes to spin the disposal unit and it was frozen up. Then he put his hand in the unit and discover 3 small rocks from our fish tank and he calls 1st American Home Buyer Protection and they turn it down for misuse so they would not cover my 22 year old garbage disposal unit. Then I called them and they said I could appeal but probably would not do no good and they were right. What bother me they didn't consider the age of the unit. All they wanted was a loophole to not pay a claim. Then the plumber tried to work out a side deal with at this point I realized this is a scam and now they trying get me to pay a diagnosis that was not even performed. So good luck to everyone trusting these crooks.

We’ve been with First American Home Buyers Protection for 10 years. In those 10 years, a lot of stuff has happened, but submitting a claim has always worked out very good for me. Everybody’s helped me, and even the contractors are good. Sometimes customer service can be interesting. In general, I’m very happy with them.

When I bought the place, my real estate agent got First American for me. It is not difficult to submit a claim. When I need to submit a claim, I just call and they assign it to somebody and they come out. They're polite and easy to work with. Their service has been good and my experience with them has been good.

Thank you, Audrey at First American. While we're certainly not happy with the payout amount (which is not even half of what a new air conditioner will cost us), we realize First American has their own policies and regulations that have to be adhered to. I'm hoping you will bring the matter up to those that are integral in the decision-making process, of the need for revamped warranties which must reflect simple layman terms in order for the consumer to understand exactly what they're paying for. If First American makes these changes they will be much more respected.

I work for First American - that's why I chose it for my home warranty. It's super easy to submit a claim and everybody is positive, nice and friendly. It's a good experience overall - no complaints.

We're trying to sell our house and our realtor brought First American to the table. It is extremely easy to submit a claim with them and the claims reps are great. They're very helpful. I like how they're quick to answer. So if you need something done, it's usually done within 48 hours. They are professional and courteous.

Submitting a claim to First American was satisfactory. I haven't had any issues. Interacting with their claims rep was good. The timing and the service people coming out could be an issue but I don't know if that's their fault. First American is good but I'm not happy they are upping my monthly rate.

I've had First American for years. Everything went fine until this one claim that has not been settled. They sent a technician out here to fix the refrigerator. They said it was covered. I told them it was in my basement; they said it was covered because I have a kitchen downstairs. The technician they sent over here left with parts off of the refrigerator and went straight to the bank and cashed my $65 check which should have only been $60 and then never returned my parts. So I'm sitting here with a broken-down refrigerator. Other than that, I've never had a problem. They can't get the technician to come back out but I don't blame them for all of that. Still they're a good company to have.

My mom had First American for a few years and she’s happy with them. I also got into home warranty because she said for $29, it covers your washer, your dryer, your appliances. My experience with First American was great. When I submit a claim, they had someone out here. He checked it, he turned the claim back into them, and within probably a couple of days, they called back and said, “We’re just gonna get you a new refrigerator. If you want to look at it, it’s yours.” The refrigerator I got was almost the same, maybe just a little bit better.

First American is a great company. They were recommended by my neighbor, and I'm very happy with their service. Submitting a claim is quick. They take care of it right away and do a great job. I'd recommend them to anyone.

I contacted First American on 7/6/14 because the freezer of my built-in Sub-Zero refrigerator was no longer working. Sears came to the house on 7/7 but did not service the unit b/c Sears doesn't work on Sub-Zero appliances. First American was to call and reschedule with a new company. After several emails that went unanswered after more than 24 hours, we contacted First American again only to be told a contractor would call us. We finally had a new company come out on 7/11 who determined that the parts needed to fix the freezer were very costly. He said he recommended a new unit since my refrigerator was 20 years old. I was informed that First American would notify me within 24 hours with their decision to order new parts or replace the whole unit. It is now 7/15. I have emailed First American 3 times and called twice more where I've been instructed to leave a callback number. I have yet to hear from the company.

We've been using First American for a while. We've had no complaints. It's easy to submit a claim and they actually did what they say they would do. It has been a great experience. There's no problem at all.

I had a good experience with First American. They're prompt; you call, they get right back to you and its not long before they send someone out to take care of whatever your problems are. I would recommend them.

My overall experience with First American is all right. I would recommend them. They fixed what I needed them to do.

Over the last 18-19 years, we have had very positive experiences with home warranty companies. It was important to us to make sure we have this kind of protection, especially when buying an older home. When we bought our home five years ago, the woman that we were buying the home from had provided the premiums for a year under First American, and so far, our experience with them when submitting a claim has been very good. The claims process wasn’t complicated at all.

I used to have First American back in the 80s, so when the insurance company that I had prior to First American no longer provides home protection and insurance in the state of California, I started shopping around and saw the familiar name... and the rest is history. Submitting a claim was short and sweet. They provided us with the repair price and the repairman came in at the time that was scheduled and did a wonderful job. They were efficient, quick, no hassle and no problem. They have very knowledgeable vendors.

Everything gets old after a while. With the income I have because I'm retired, I didn't want to have to be forking out all kinds of money to fix things. I said well if I get a homeowner's insurance, that would give me some help as far as something breaks down I can always utilize the homeowner's insurance.

Submitting a claim for the most part has been good, but there are some hiccups that I think they need to address. One of them is our water heater just recently went out. When the plumber came out, of course, the replacement of the water heater was covered by the warranty, but then the plumber gave us $600 quote for all this supposedly extra stuff that we needed, which was like "What?" So basically he was charging us and I think the one that was equivalent to what we had, which was a 40-gallon, was like $357 in a Home Depot. So for him to say Okay, First American is going to replace the water heater but I need to pay $683 for some type of piping that probably wouldn't have cost him any more than $100 at best, was just ludicrous.

I wanted a home warranty because when you purchase a home, you just never know what's going on, as I have found out. The seller had First American. Submitting a claim with First American has been fine and easy. I would recommend them but I'm having a very difficult time with Sears with the claim I did on June 10th. The claim I filed still hasn't been completed and this is through Sears. I'm very, very unhappy with Sears. My problem is still not solved.

This new house has two air conditioning units, two furnaces, and a lot of potential expenses, so we wanted to make sure those are easily covered if something were to go wrong. Our realtor recommended First American. We had a claim just recently with an appliance and it was quick. We got the issue resolved and we were satisfied. The reps have been good. Our experience has been very good.

My air conditioner broke 2 weeks ago. 1st American sent a company that has only terrible reviews online. They diagnosed prob and want $850 out of pocket. Have checked with 4 other companies and all say that $500 of their charges are "junk fees". They have not returned my calls for 5 days. 1st American authorized a second opinion that I want to do the work and they will not allow, saying "we don't usually allow a 2nd opinion, rep made a mistake sending them". Aside from sitting on phone for hours (when you call, they tell you there is a 85 minute wait and rep can call you back, but they don't) when I wait and finally reach someone, all you get a rude men who can't speak English. Obvious point is to wear customer down so they can screw you. They are offering me a $345. "cash out" for a $2,000 job. Good thing my contract is up at end of month as I would never use them again.

Placed a claim morning of 7/09, a/c not working at all. Temp soaring. HOME UNINHABITABLE. First American has NO TECHS in Waco Tx area. Had service come from San Antonio (about 200 miles away). Arrived 7/11. Unable to fix. Rec'd a callback on 7/12 that MAYBE can get part on 7/14...maybe not. May have to order & will take 3 or so days to get part. NOT ACCEPTABLE. Called the 24 hour phone # for First American several times on 7/12 & recording always showed an HOUR or more wait for someone to answer your call and no messages are being taken. So, have e-mailed them for a response on 7/10 and again today on 7/13. SOUNDS LIKE THEY ARE JUST TAKING OUR MONTHLY FEE AND NOBODY WORKING THERE. No customer service at all. VERY DISSATISFIED.

First American has been our home warranty plan since we bought the house 10 years ago. It was part of the contract and they were so good to us we just stuck with them. It's easy and simple to submit a claim. The claim reps are wonderful. They take care of our problems. No complaints whatsoever. It's wonderful.

My freezer stopped working in May 2014 and I placed a claim. It is now July 12 and it is STILL NOT WORKING. Over 5 technicians have been out to see my fridge and no one seems to know what they're doing. It is beyond ridiculous to not have a working freezer for 2 months. There was a short period when the freezer worked after one technician came out, but then it stopped working again. First American will not replace the fridge and only sends out more technicians.

It's well worth the price and it's a very simple, easy process. I've had First American for years, when I bought the house a long time ago. It’s fairly easy submitting a claim online. That’s how I usually do it -- it’s quick, they call me back within the next day and it’s usually really smooth. Although the one I did call in, they were very helpful.

My neighbor had talked so highly of First American and said it's a good thing to do and have so I decided to go with it as it sounded like a good plan. The first time I submitted a claim it was good but the second time I had a claim on an air conditioning unit on my rental property, they called on a Friday and couldn't get anyone out until Monday. I explained that my renter was 87 years old and had a heart condition and asked if they could do anything sooner and they said no. I wasn't too pleased with that. Except for that incident, it has been okay. Overall, I'm satisfied.

I’m very happy with First American. It was wonderful. The pool repair guy was excellent and the washing machine guy was excellent, very professional. I’d recommend them.

When I purchased the house, the warranty from First American was expiring and I just kept it going. Everything is great with them. It's easy to submit a claim and they handled everything well. Everybody is courteous and they do their job.

Process of submitting a claim is relatively easy. The only issue I even had at all was one claim that I filed that we just could not find anybody locally to do the repair. It’s covered but I can’t find anybody to do the repair. It’s been probably over a year now. But other than that, I’ve had no issues. It’s been excellent. I’ve had nothing but good to say about them.

Submitting a claim to First American was a quick and easy process. They provide professional service.

Very convenient and a good decision. First American makes it easy to submit a claim. Our experiences with them are almost exclusively positive. They're always great and very nice. I’ve had First American now for 14 years and I’ve had a number of claims with two houses, and I’d have to say that 90% of them, or greater than 90%, turn out very well. I rarely ever had any problems.

Everybody at First American has been fine so far. I call in my claim and they get right on it, and if I have a problem, I call them back and they'll find somebody else to do whatever needs to be done. All of the people that came out were really friendly, helpful and tried to explain what was going on and the one that they sent out from Sears was just extra nice. I couldn't ask for a better service.

The several times I've had a claim with First American, I've always had prompt service and good service. I've never had an issue.

I bought my house nine years ago. I got a packet from First American Home Buyers Protection. I looked at it and decided that’s what I wanted to do. Submitting a claim was quick and easy. The people at First American responded very quickly to my problems. It’s good service.

I was purchasing a home and my landlord recommended First American. The experience when submitting a claim with them was good. The time period of waiting was probably a little bit long, but I can't really complain about that. They were professional and good and I appreciate their business.

Have used them twice for heat problems. Both times they referred contractor who did service our area. 1st time it took over a week for someone to show up. This time the earliest is another week. Called someone local and they will be here tomorrow. Could have been today but wasted half the day with home warranty folks. I have had it with these people. Extremely poor service!!! Anyone who buys home warranty from them are wasting their money. You may have peace of mind, but wait till you try and use. Live in the Raleigh NC area, so you would think they could find someone faster than a week. Guess, I will pay for this fix myself but at least it will be done in a reasonable amount of time. Please shop around before you purchase home warranty from First American.

Posted a previous review detailing my challenges, but FA has lived up to their commitment and today, LESS than a week after being approved by First American, our new AC condenser was installed. It's cool tonight for the first time in nearly a month. Thank you, Stephanie and Laura!!!

Our A/C went out on May 25 so I called First American. It is now July 8 and close to 100 degrees in North Carolina. The repair company was set to come out to install a replacement A/C today, but called to say First American has not released the work order. We have spoken a countless number of times with the FA representative and it took a month to get their OK on the job. Now we find that they have not followed through with their contractor (who has been a blessing through all this). It's hot, I'm tired of the games, and I would never recommend that anyone fall into the error of using First American for Homeowners protection. Better Business Bureau is my next step.

First American was recommended by the real estate agent I was dealing with. I purchased a home warranty for appliances. The claims process was easy. It was fast, efficient and very good. I really appreciated that the claim was handled with no drama and no fuss. They were able to get somebody down quickly to handle the issue, so I was very satisfied. It was just excellent.

It was excellent customer service from First American and I would recommend.

I have some investment properties and I thought it would be cool of me to get a home warranty. The first time I got First American, it's been a couple of years ago now. Submitting a claim was very good. And my interaction with the claims representative was perfect. I called them and claimed and that's taken care of. I figured it happened to be a Saturday so it's taken care of on Monday. I've only had to submit one and everything went smooth. Quick as could be expected.

I am requesting they let me out of my contract because they sent a contractor to fix my AC. He stated he replaced the capacitor and that my coils needed to be cleaned asap. Two hours later when my AC was not working again, I called both the contractor and the warranty company. Both refused to help me until I got the coils cleaned. The next day I called another contractor to come out, out of my pocket. He told me the coils were not what was causing my problem and then he showed me pictures of the AC. The capacitor was not replaced and the hard start that was put in last year by the same company was zip tied onto a wire. I want out of my contract because they have not provided me with the services they promised and they sent someone that committed fraud and broke the fire codes.

I was considering several different home warranty programs but a good friend of mine works for First American in title operations, and so I decided I would go with someone I knew. I knew the reputation of the company because they started in Orange County so I just felt that's what I would do. I've only had two claims and they both have been incredibly satisfactory. They delivered exactly as promised. No games, no nothing. Very direct. I recommend at any chance I can tell people about it when they're complaining about having a high appliance repair bill or some other problem. I said 'You should have First American Home Warranty.' First American delivers.

I decided to look into getting a home warranty for peace of mind. I first heard about First American from a neighbor. Submitting a claim was okay. It’s easy. Interaction with the claims representative was positive. I would recommend them. It was pretty good, no complaints. It was a good experience.

It's been very easy to submit claims to First American and they've worked well with me. The service has always been provided quickly. The claims reps have always been very helpful and if they needed to call me back, they'd call me back in a timely fashion. They're very efficient and worked quickly to get the claim handled.

My son, George ** has First American and he told me to call you when I needed a homeowners policy. So George told me, "Mom, go to First American. " I said, "Okay. " He said, "That's what I have." He lives in Mission Viejo in California. When I once submitted a claim, it was a holiday. So they couldn't call anybody until Tuesday so it was okay. So when they turned in the repair order for my air conditioner, those people got it at 7 o'clock in the morning. They called me at 7:30 and they had a guy here at 10:30 in the morning. It was great. And I think the company I was referred to is Shaffer and Sons. He came at 10:30 just like he said. He looked at it. He said, "The external fan is gone. I have to order the parts. If the part comes in tomorrow, I will be back tomorrow with it."

My overall experience is very good. I've only had 2 things and they were perfect. The people that came here were just perfect and I've had another company in the past and it was nowhere near as good as First American. I'm very pleased with their service and the people that I hired.

They actually worked really fast and I've never had any problems.

When I purchased our home my realtor recommended First American based on experience of other customers. I myself find the claims process to be very efficient, customer friendly. I've done it both online and through phone, and either way has been pleasant to submit a claim. It's an easy process, very straightforward.

When we bought our first house, we had a contract with First American. So we've been their customer for a long time. It was easy to submit a claim. I did it on the internet and it was fine. The lady representative that I'm working now, her name is Tamisa ** , has been fantastic. The other reps that I spoke to prior to that, not so fantastic. Initially I was super upset until this last lady took over the claim. Until she contacted me, we were ready to cancel. She saved the day.

A friend recommended First American when I bought my condo years ago. They're always available when I submit a claim. They're very timely with callbacks, very informative and always letting me know the situation and when my person will be there. Both the staff and the people that they send out are very friendly. They are great and I would definitely recommend them to anybody who is looking for the same type of coverage.

After nearly three weeks without air and sleeping in one room of our house our unit was repaired by the awful company CMB Mechanical on July 7th. Thank you for the help to Natalie at First American home warranty for the help you provided and this site.

I used to have American Home Shield and this vendor worked for them and he was not gonna work for them anymore. I asked him whom he would recommend and he recommended First American. And so far submitting a claim with First American has been very good. Process is not very difficult. I don't like to go online. I like to be able to talk to a human and I was able to do that. The only complaint that I would have is I would prefer to speak to a person that I can understand readily. I don't like to speak to somebody that's in India or China or wherever they are. But they try to be courteous. They try to take care of it and they did.

I had two claims with First American and the process was very easy. They called me the next day and came out within two days. Very good service.

After numerous attempts to have items covered, First American seems to do anything to not cover. The latest of several attempts was a plumbing issue, a stopper in my studio would not come up and the bathtub faucet was loose. They first said why they wouldn't fix the stopper in my bathroom was because I didn't provide access- which meant me ripping apart a 7 year old pedestal sink so the "plumber" could get to it, it's a large bathroom with a foot clearance on each side- I said if I could take it apart why would I need them and how in the world would anyone know that "access" means me taking apart the sink? He pulled out the plunger and just left it there! So now I have to hire a real plumber to fix it- that company name is Home Warranty Plumbing. The faucet for my tub has two access panels, the same plumber didn't even attempt to unscrew the panel directly behind the 12 year old tub.

The owner of the house I bought or my realtor provided First American and I just continued it. Submitting claims has been fairly easy and good. If I didn't have to talk to that automated thing, it would be just fine. I would rather talk to a human, not an automated thing. Everybody has been professional, courteous and helpful.

This is the worst of the worst. First of all when you call in for service, you're left on hold over an hour, just so the co will not cover the costs. If the repairs or maintenance is over $200.00 they will refuse to cover and make up every excuse to get out of it. When you submit a request online they will auto state it's "resolved" when no one has called to come out to repair. After my 12 mon contract was up, I called to tell them I do not want to renew after 11 mon, they ignored all messages online. I called of course on hold over an hour. I called again and finally after 1 hr they answered and switched me to another dept and hung up. Don't waste your money with this pitiful, bogus home warranty as you will waste a lot of time and money.

At times, I was satisfied and at other times it was very frustrating trying to get what you needed from First American. They've treated me well and they're very efficient. I can’t really complain because they've pulled me out of some tight spots but it’s been so many years I thought I would have just a bit more consideration since I’ve kept them for 25 years. There was one thing and it's probably my fault. I didn't read all the fine print. My air condenser and conditioner went out, and I didn't know that there was going to be so many different modifications that you had to do to bring it up to scale. Consequently I spent $2,000 on just the upgrades and the company bought the heater and the air-conditioner, which I can't complain. I thought they could have done a little bit more in terms of explaining that they only fix the problem. Then there was a problem with the toilet and all they wanted to do was take the back of the toilet which holds the water and fix it, and leave the other bowl part there. Now after 25 years, it’s just going to be a matter of time before that springs a leak. So what I did was, I let them go ahead on and put the tank part back and then I bought a new bowl out of my own pocket so that the whole apparatus would be new.

This company does not seem to care about their customers. I have been with them for almost 2 years. The 2 claims I have had this year, each costing $65 a piece, did nothing. The company they recently sent out told me there was a part that needed to be ordered and it would be a week, 2 weeks tops. It's 2 months later and still no part! The kicker, they have waited until it was past the 30 days it's "guaranteed" and suddenly- oh no parts we are done. The warranty company response - sorry we can send another company out for $65 more to fix your original problem. Um, what? They do not stand behind their claims or companies, nor do they seem to care. Oh and when you call it's a minimum 20 minute wait, today's "average wait time is 51 minutes". DO NOT USE THEM. Waste of money and time!

I signed up with them because of the price and the amount of coverage they give for that particular price. It's been very quick and easy submitting a claim. I get to do all my claims over the internet now. They're doing exactly what I needed them to do. They send out somebody to fix whenever something breaks and with minimal contact. I'm satisfied with the service they provide and have recommended them to a few of my friends.

The insurance policy is well worth it. I've had a couple of claims. #1 I had my air conditioning replaced. My co-pay was $65 at the time. The contractor wanted me to pay $800 and it took 21 days to get my air conditioning installed after. First American finally agreed that I didn't have to pay it, so that was fine. The only other glitch that I've had is my air conditioning quit working and the contractor they sent out did a fine job. They fixed everything and I made my $65 co-pay. But I received a bill from them for $80. I don't understand why and I've been meaning to call First American to ask. But other than that I’m very satisfied.

To have a home warranty is amazing because whenever you have any problems, you don’t have to spend money from your pocket. That’s why I like this warranty. They answer quickly when I needed, and I was very satisfied with them. And the claims representatives treat me well.

I got First American with the house I bought. Because I was buying my first house, I went and paid the full price for it. It has been easy submitting a claim but I'd rather talk to somebody over the phone than just push buttons... They always take care of me when I need it.

I heard about First American a long time ago. I worked in a mortgage business so there were a lot of buyers that were using First American for their home warranty. We had built a home from scratch and it was 15 years old. We decided to call First American to see if I could do it, and they told me I could. Everything has been excellent - from the claims to the people who came to do the work. I have recommended First American. Excellent customer service.

First American has been reasonably efficient and responsive to my needs. I'm not sure if the people handling the particular cases know all the specifics of what's covered under the contract so they have to go back and check with a supervisor from time to time to find out what's covered and what isn't covered but generally they get back in a pretty prompt manner and are able to answer my questions and give me the service that I need, so overall it's been satisfactory.

Buyer beware and read the small print. A zone controller, an integral part of my air conditioning unit, is not covered by their insurance plan - even when you pay for their Premium plan and additional Central Air Conditioning (electric) add-on to ensure complete coverage. After fully explaining the issue to the rep when we opened our issue with the caller, then again explaining the problem with the contractor who scheduled the tech visit, we were informed by the tech when he showed up that the zone controller is not covered and we would still be required to pay the $60 deductible. Seems really sad that a part costing less than $200 will be the end of my 9 year commitment. Apparently leaving the customers to deal with a smoking electrical hazard is ok with FAHBP.

I'm so thankful that I required the seller to pay for the first year through First American Home Warranty. I live in Florida. My a/c lost Freon and I wanted to get the unit fixed as soon as possible. I had a warranty through the company, from the sale of the cottage, that sold the unit to the seller. It transferred to me, the buyer. Freon wasn't covered and that's fine but they came out right away, fixed it and I maintain my relationship with the original people who put in the a/c. I call it maintaining a business relationship and supporting those companies that I like and that work for me. With places like First American, your hands are tied. You can't be a grown up homeowner by being allowed to call those people that you do business with in order to maintain that relationship. They force you to go with who they deal with so that they can maintain THEIR relationship with them under a contract. My a/c unit was fixed in a timely manner.

They did a very good job with the pool, but with the air conditioning the guy that was provided didn't know what was going on with it, so we had to hire somebody around. We had a brand of air conditioning that was the pre-high-tech system and the company didn't have a clue. He wasn't able to fix it, so we went without air conditioning for nearly a month. I finally hired a company that was like a brand specialist and they were able to fix it.

We had three things that was broke: the refrigerator, the hot water heater, and First American did pretty well. The claim process wasn't bad at all. Their claims reps were very polite and friendly. There's one dealer that came. It was for the refrigerator. He checked it out and did a swell job. First American is excellent.

I called to receive assistance for a leaking A/C unit. FAHBP noted it as an emergency since it was leaking through ceiling & said someone would contact within 3 hrs. However, 4 days later, I got a call/visit and contractor did nothing to fix it. Had to have a revisit, but had to go without air for 2 more days before someone else could come out. TERRIBLE FOLLOW THROUGH!

My husband learned about First American from one of his real estate agents. We had it because of its reputation. It's been great submitting a claim and the process was easy. I had a washing machine that died basically. It was beyond repair, so the person from First American or someone contacted me and said that they had a model, gave me the model number, told me how to look it up online, and made sure it was delivered. Everything was handled great. I have no complaints. I may have in the middle of a process of a claim on a refrigerator and ice maker, but so far everything's been a nice job and we will continue and we have recommended to other people. It's convenient, pain-free, easy, and they did the job. I'd have to say that I've been very pleased; it's definitely well worth it for us and we've recommended it to a lot of people.

My sister told me to use First American because she used them when she bought her home and she said that they're good. Indeed, submitting a claim to them was very easy and they tend to respond pretty quickly. So far, I have no complaints and they've been very helpful. Once I was having some issues with my electrical box because it was sparking. I had no power because I had to shut it off, and I don't want my house to burn down either. So they sent somebody out on Easter and they took care of it. I've already told friends who bought house to go with First American. It may be pricey, but it's worth it.

My real estate agent had actually purchased my first year's home warranty with First American for me and I just continued it. Everyone on the phone has been pretty helpful when submitting a claim. It's always been an excellent experience. Everyone has really been easy to work with, always very knowledgeable and always able to answer the questions that I have. It's simple, easy, and very efficient.

I got First American when we purchased our house. They immediately got to all of our needs when I submitted a claim. Everybody does a great job and everything gets taken care of timely. I'm really happy and totally satisfied with the service that they provided, and I tell all my friends that are homeowners that they need to look into having First American as their home warranty.

First American has been very helpful. We had it when we bought the house. Submitting claims to them has been very easy and very helpful. The claims representative has been very kind. The response when we had the problems and when someone came out to fix it was very quick. I would highly recommend them.

First American seemed like such a good idea for what you get for your money. We didn't know this kind of insurance existed until our neighbors told us about it. We have been very pleased with them and our son has now joined in. I would recommend them to anyone. They have been very prompt to answer any claims we've had and they've sent professional people out to do the work. We can't complain.

I got the first american home warranty with the purchase of my home, like most of them do. I never have renewed with them for the past 2 homes and I don't intend to this time either. I had my first claim of the year to replace the kitchen faucet. The contractor comes in and puts in a silver color faucet on a white countertop to stop the leak and tells us the leak is stopped and I need to call First american again to get the white one to match with the aesthetics of the kitchen.

I heard about them through my daughter. The service from First American was fast and good. When the lady came out for the refrigerator, it was good because she knew exactly what to do. She cleaned it out and then there was no problem after that. Overall, it's a good program. I would recommend it to anybody that doesn't have protection on their homes.

When I purchased my home, First American was the home warranty company from my first year and so I just stayed with them. So far it's been great on all of my properties. I have it on my home and six months ago, put the warranty on two duplexes. I've had to use it three times - plumber and appliance. I just basically call the rep and tell him who I am and what property I need to have addressed, and they'll say, "Fine. We'll contact whoever we need to contact." Excellent company to work with.

When I submitted a claim, I normally got a call within a day and a half or two days. And then they took care of it. They got somebody out to our house and I had to pay more money to have it done. The only frustrating part of it is I've had two appliances replaced and the length of time they take to get another appliance is atrocious. That may sound picky but when you have a house with four people in it, and you got a washer and a dryer that's down for three weeks, that to me is a long time. I do understand the fact they have to shop around for the best deal they can get on getting you a new appliance. When it's a new appliance, I understand they have to have time to look for it and find it. So other than that, everything was just fine. With stuff that's worked on in the house, it was done in a couple of days. No argument whatsoever.

They were professional and nice. They knew what the problem was once they checked it out and took care of it. I'd recommend them.

When we bought the house, First American is already with it. So far, submitting a claim was great. I didn't have any problems. Great customer service, amazing response time, overall a wonderful experience.

We’ve had First American since we purchased the house. The claims process is very easy. When I called, it was “This is what I got." And the answer was, "No problem. We'll take care of it. We'll refer whoever we need to send out to take a look at it." It was great. Everything has been handled the right way. I never had an issue with the appliance, we never had any problems with taking care of it.

I first heard about First American from the real estate agent when I closed on the property. Submitting a claim was pretty good. There's been a couple of instances where the person they're sending the claim to said they didn't receive it. But I don't know if that's the warranty American's issue or if it's the contractor's issue. But the claims representatives were good, always courteous and answered all my questions. Overall, it's been a fairly good experience.

Have been with First American for two years and won't be renewing next year if things don't get better regarding follow up, follow through and customer service. Air issues three weeks ago so I called to set up a work order, 29 minutes on hold and finally got someone. Set up the work order and had to work around horrible times. Asked a friend to meet them at the house. They came said it was coils cleaned them and said all was good. The next day I call back because the air still is doing the exact same thing. They tell me I have to call First American to get permission for them to come back out, insane. I called and this time had an option to get a call back as opposed to staying on hold. They called back while I was in a meeting and never called back again.

Five service calls in 5 weeks for the air conditioning unit and each time they discern it's something different thus having to order parts and my having to pay "non covered" fees in spite of me having their top of the line plan. The contractors are neither thorough nor concerned; they are simply trying to figure out how to take in more than the $60 service fee. Horrific Service!

We were with First American for about three years. We never had any problem with them. This is our third renewal period, though we don't use them much. We keep it as a protection. The claims representative, for the most part, were courteous and able to answer our questions, though sometimes we had delay for the contractors to come. Overall, we highly recommend them.

I had a great experience with First American Home Buyers Protection.

I was looking for a home warranty service and a friend recommended First American. The experience that we had with them was great. My wife has more dealings with them but everything I heard was fine. Submitting a claim was very easy.

I chose First American for my most recent policy because I have it in my other house where it covers what I needed and my claims before were taken care of very easily. I call them and they get someone out really quickly. I write a $65 check and everything is good.

It's not very difficult at all to file a claim with First American. They listened to it and they were quite prompt with processing everything. They attended to my needs in a timely fashion. I'd recommend First American.

When we bought the home, we had the warranty policy included in it; First American was part of it. Submitting a claim was easy. We had a problem with the garage door, it came off the tracks. So we called up, a gentleman came out and fixed it and did a few other things that helped us out, as far as passwords go and stuff, and it was very good. It’s quick and prompt. The guy came on time. It was a good experience. I have no issues with it.

I had a really good experience with First American. I have no complaints whatsoever. I'm happy that I have the insurance. I was given the opportunity to buy it when I bought this mobile home, through the real estate and it has been 3 or 4 years that I've had it. I've had to use it, three times and it has been great because I don't have to worry about getting a repairman out. They come out when they say they do and they're professional.

We have been with this company for close to 6 years now. We have had to call them out several times. The people they sent out were always rude and we would pay them $75 for them to say, "Nothing I can do". Our main complaint is that they do NOT care about their customers at all. Their employees are very rude and do not know the first thing about customer service. We have attempted to cancel MANY times and every time they "did not" get the email. When my husband called, he was told that the card number they had was expired so that it would just run out on it's own and not to worry about it. Well, obviously we should have worried. We had $53 come out on 6/12/14 and another processing on 6/13/14. They told us they will not give any of our money back. Thanks to them, we will be overdrawn in our account and we have 2 kids we have to provide for. This company is a scam and I will make sure to send everyone I know away from them. I really wish we would have looked up reviews first.

When I called to submit a claim, they asked for information, what's the name of the appliance and what's wrong with it and I give it to them. They said that someone would be calling me to come out and look at it, and that I need to pay them when they come out to look at it. I said, "Okay and thank you very much." And they say, "You're welcome." They were always courteous and they answered all my questions.

Trash compactor broke in April. Waited more than 40 hours for repair people over several days. No show. No Call. First American does not care about its customers. Their customer service people are nice, but the job never gets done. Also, they replace broken equipment with the least expensive option available. They are a horrible company. I am still waiting.

I learned about First American through my realtor. They're good and dependable. Submitting a claim was fast and the claims representatives were nice.

I filed a claim >6 weeks ago about my AC. FAHBP had just sent out a company who replaced the heat pump 2-3 months prior. Now the AC is out on that same unit. I requested that they send out the same contractor since they were familiar and had done the work. Instead they said they could not. They sent some guy with a junky old truck, no identifying markers and quite unprofessional. I called and called then I get Johnathan the "Claim Management Specialist" who has diddled around for the last 2 weeks. He has been unable to contact this clown. Then he says it "has been escalated to his claims manager." After 4 weeks "It's escalated"?!!!! It has been 90+ degrees and they have offered so much as a fan!

We just kept First American when we bought the house. They had it for a year, paid for by the homeowners that were in here first. First American was very prompt. We don't have any problems. Somebody usually gets back with us right away. Claiming process was easy. We just called a number and gave them our claim, a reason why we're calling, and then they get somebody to call us back that they set us up with. We don't even have to do that, they do that for us. We’re satisfied with First American. We've been in this house going on 5 years so we just went ahead and stayed with them.

My dad, who is a Realtor, received a lot of good feedback on First American from his contracts that is why we went with them. Our claim submission was fairly easy since it's either online or on the phone. Different vendors do different things, but they're pretty reactive. If we say that person didn't provide the service, they tend to take them off the service and it seems to be working out pretty well. They have been fast, friendly, and efficient.

We bought our home in June of last year. The sellers had a First American Home Buyers insurance policy that they purchased for us for the first year coverage on the home, so we continued the coverage. We had a good experience when submitting a claim. Our interactions with the claims representative have been pretty straightforward. I’m very satisfied with First American.

First American has been really helpful in working with me when we had any issues. Even if the initial contractor didn't work out, we resolved any issues. And the systems that they came out to repair have been good. There has only been one that we've had an issue with.

The company that was fixing our pool recommended First American highly. We have used them a few times for stuff. They're very prompt and we liked their service so we really trusted their opinion. We have submitted a claim with First American and the repair people were here the next day. It was great. It was very fast and really easy. We're very pleased. It's reliable and a good deal.

Submitting a claim was pretty good. I thought the process was fairly easy. I was surprised. My call with the claims representative went pretty smooth. I told them what the problem was, they gave me a name of a local contractor, I called him and they said they'd be out within 24 hours and they were. I thought it was a very good experience...

I have a good experience with First American. Their representatives are always courteous whenever I submit claims. I'd recommend having First American.

First American was recommended to me by a friend when I bought my first home. They're exactly how I'd want an insurance company interaction to go - quick, easy and friendly.

When I bought the place, I asked for a home warranty and they selected First American, and so I've used it since six years ago. It’s always been great submitting a claim, never had a problem. It’s just very simple. The claims representative was excellent. They've been extremely positive up until now. I just recently had called somebody up because our dishwasher wasn't working and it’s been several weeks. They told me that they were going to try to get the part and it might take 5-10 days. I have never heard from them again. I've left a phone call for them to let them know I was going to be out of town, so I think it’s been like 5 or 6 weeks and I still have not heard back from them.

I first heard about First American through the real estate company. I have no particular reason I chose First American over another provider, it’s just everyone’s talking about them. My experience when submitting a claim has been great and easy. Claims representative has been good. Just the turnaround time is what’s so great, and the people that work are awesome. The air conditioner people have by far been the best; they’ve all be good but they went above and beyond. If I would summarize my experience with First American in a few words, I would say it’s the lifesaver.

My realtor negotiated a home warranty with First American. Submitting a claim was easy and quick. I had somebody call me on Monday, having gotten the claim on Friday. The quick response is awesome. I like the ease of being able to make the claim online and then having it processed. It's an awesome program and very easy to use.

We submitted three different claims with First American. We had an AC issue, a sink issue, and a garage door issue. The claims process was pretty easy and the representatives were great. They contact very good subcontractors. It has been excellent but it would be nice if there's like a policy review of what we currently have. If we had known of other options, we wouldn't mind paying a few dollars more a month to get more things that would have been covered. We realize that we don't know what we have or don't have until we actually had to submit a claim.

It was my spouse who got me with First American. Quick and great customer service. I don't have any complaints.

I have had this home warranty service for 6 years. They have the worst customer service. You are placed on hold for over 30 minutes. They sent someone to repair my air conditioner and his response to the call was "there is nothing I can do". And left. The air conditioner clearly does not work. If you set it for 75 degrees it runs nonstop and never gets past 85 degrees. The company that came out no longer even works for them. Then they dispatch a company that does not even service our area. Then they dispatch another company that is 2 1/2 hours away. I call them and they say they have not even been dispatched so I call FAHB again and they tell me they are dispatched. And the representative has the nerve to ask me what I want her to do.

I didn't have any problem submitting a claim with First American. They got to it very quick and they were very professional.

I am here to help people make decisions about home warranty companies. Please DO NOT use First American. They are a scam and I would love nothing more but to run them out of business. We purchased a home and the warranty came with the purchase. Since moving in, my dryer broke because of the excessive debris in the wall vent, which first American SPECIFICALLY does NOT cover. Then my sprinkler system was not working, which first American does not cover. Then the top of my electric cook top cracked, which first American does not cover because it was not due to "normal wear and tear. " And finally most recently, my AC went out on the Sunday of memorial day weekend in which we were hosting a large party, so I had an AC repairman come out on holiday pay expecting first American to reimburse the cost because I know my AC is covered under my warranty.

I believe that First American offered us the best deal and everything, the lowest price and what not, and was able to work with us a lot. Its easier than other providers. When I submitting a claim, such as our washing machine, it was a quick response. They're either out the same day or it takes at least a day to get them out, and they're able to fix it quick, and it makes me not need to mutter obscenities under my breath. It was a great experience. I've never had an issue, I've never had to wait longer than expected to get the situation resolved.

I’m glad to have First American Home Buyers Protection. It’s wonderful to have them.

Submitting a claim was quite simple, and I had a response within a day or so. The guy from First American came out a few days after that and it worked out great. I had no issues at all, just pleased with the quickness of the response and the result. I had a very good experience, very satisfactory.

We purchased our home about one year ago and have submitted about a half dozen claims in that time. Almost without exception we are eventually told by First American that they cannot find a contractor, and instruct us to find our own contractor (and if cheap enough they will reimburse us later). If finding a contractor is part of their function, then how are we expected to be able to find one when we work full-time jobs? What if we don't have the money to pay upfront? What is my $60 per month really getting me? When we do call we are invariably on hold for 20 - 30 minutes, transferred multiple times to "other agents," and ultimately we go in circles until somebody hangs up on us. We have 3 claims outstanding now (one of which is more than two weeks old) and we cannot get anything at all done with it when we call because of the aforementioned problems. As of right now we feel like we are being ripped off. We are going to change home warranty companies if possible.

One of my neighbors told me about them. Our electrician, our plumber, our air conditioning person have always been very prompt. First American always gives me the company’s phone number in case the company doesn’t call me within a certain length of time. They’re a good company to deal with. I’ve recommended them to our daughter.

First American was the warranty that came with our home when we purchased it. Our experience when submitting a claim has been good. It was fast and we didn’t have to do that much. The claims representative was friendly and helpful. Dealing with them was pleasant and easy.

We bought a house back in 2007 and First American was the home owner's warranty and we just kept it. We now own two houses and we kept it. It's been good and the claims process has been easy. The claims reps are very nice. It has been an easy company to work with, and that's why we still have them with the other house. We got them when we purchased this other house. It's a great company.

I've known First American for a long time. Home warranty was given to me when I bought the house. My experience with submitting a claim was very good. I was actually impressed because it was so easy and the reps were courteous in answering my questions. I would recommend them.

I submitted a claim this past year and they came out almost immediately and fixed the problem. The past owners of my house used to have them and I just continued it and now it's been several years since I first had them. They've always taken care of me when I called, and submitting the claim wasn't difficult so I would recommend them.

First American was great. The claims rep knew exactly what the issue was so I was able to relay that to the contractor easily. It's also less expensive than the others.

In fairness, have to say once I posted my complaint against First American, (thank you consumer affairs.com) I was contacted by a live customer service representative who apologized for excessive wait times and getting hung up, and had already arranged for a contractor to get my garage open the next day (rather than wait 4 days as the original assigned contractor suggested.) When I told First American's rep I had my own contractor arranged to come that day, they offered that I could submit my bill for review for at least a partial reimbursement. I canceled my contractor and waited until the next day for First American's contractor who was competent and courteous. I also appreciate that the customer service rep called to follow up and has given me her phone and email should I have any issues in the future. Fair is Fair, and they made good got my car out of the garage with a day, followed up and I am now satisfied.

Our realtor told us about First American. It was the only one we had information on so we went with them. The claims that we've had basically related around through our air conditioning system. It has been handled efficiently, effectively and with complete satisfaction. The only downside is that they have never been able to find anyone in Victoria. They always have to send someone from cities far away - Corpus Christi, El Campo or places like that. But the people that have provided services have done good work for us and we're very satisfied.

When I bought my house, the sellers had purchased a contract with First American and the first year home warranty was provided. I've had excellent service from them. They’ve always processed my claims very promptly and any time I had a question, they answered my questions. I've had great communication with the claims representative. I'm very satisfied with the service that I've received from First American.

First American was offered from the seller of my home. We've only submitted a claim once. We called and the next afternoon, there was someone there actually fixing our air conditioner, so I can't ask for better service than that. Everyone was very friendly and knowledgeable and very helpful. Overall, outstanding and quick customer service in terms of getting someone actually there to do the job.

After writing the review, Stephanie of claims resolution contacted me and at that point she worked to resolve the claim. The company agreed to pay for the new condenser and a relay. I would rate that a "5". The technician was experienced and nice to desk with, even coming after hours for the installation. Again, a "5". It took from the end of May to the first part of June to complete the work that's unacceptable and I would rate that a "1". We waited 2 weeks for a part that we were told would take 3 days to get. The parts company have relays in stock and is within 10 miles of our house. Also, the AC company did not return voice mail or email messages for days.

I was connected to First American when I bought my house. I've kept them because they're more reasonable, convenient to call and they're there for me when I need them. Everything was great and I like it. I'd recommend it to a friend.

We had First American with our first house, so when we got our new house, we just used it. We spoke to a few of our friends and they used First American too. We call them and then they call the people that will fix the stuff, and they just come and fix it. We give them a check and that's it. They're pretty helpful. Everything was great with them.

I've only had one experience with First American and it's been good. The only problem that I had and it's not with them; it's with the service. It took two weeks. They came within about 36 hours and they did the estimate. They didn't have the part; they said they had to order it. It was on a Friday, I believe, and they ordered the part on Monday. They called me on Thursday and said they plan to come out Thursday or Friday, but they got a little behind and they couldn't get to me until next week. I reported this to First American and they talked to them.

I had American Home Shield, and one of the guys that had come out and worked for me through American Home Shield was telling me that he had changed over to First American so I told him, Okay, I would look into it. So my sister and I looked into it and decided that since our contract was almost up, we would try something different, because I've always had home warranty on the house. He said, this one's better.

My realtor recommended First American Home Buyers Protection. I thought it was a good idea since the condo is 20 years old. Submitting a claim was easy. Communicating with their claims rep has been very good. The service was prompt, easy and satisfactory.

I contacted First American in early May for my air conditioning blowing warm air. They had a contractor (Heating & Cooling Inc) dispatched to address the issue. The technician showed up in a unmarked vehicle and no visible badge. He spent about 40mins working on it and put new refrigerant into the unit. 1 day later the system failed again. This process repeated for 5 visits over the next few weeks. Heating and Cooling never provided any documentation to me or the warranty company about their visits. On the third visit, the tech said he was going to report the outside unit needed totally replaced because it was "end of life". Next visit, tech came out to repair, not replace. I called and reported my issues to both companies with no action from anyone. I have a 6-month old son and wife that have had enough of this heat and it's just the beginning of summer.