First American Home Warranty Reviews

This company is a JOKE! We had a problem with a refrigerator and called First American to file a claim. They sent a technician out to take a look and promised to be repaired within the week..... Six weeks later I finally call someone else and the problem was fixed in TWO DAYS! We also filled an electrical claim that First American stated would be covered under our policy. They sent a technician to come out to take a look at the problem. He was at the property no more than 5min and charged me the $65.00 service fee. A few days later First American called us and stated that the work would NOT BE COVERED! Their tech did not even know what the problem was nor did he do a complete diagnoses. We again called a private company and after $150.00 the problem was fixed that day.

I chose First American because of the different appliances that were offered and the prices after I called and found out how much it was annually. Everything went smoothly when I submitted a claim. There were no hitches or problems. The representatives were fine, very cooperative and showed a lot of professionalism. It's a wonderful type of insurance to be in and I would definitely recommend it to any homeowner. It's one of the best companies that I've encountered so far.

When I bought the house I decided to look into getting a home warranty because the house was built in 2001, and in case something breaks down, I have to pay out of pocket and I decided it having insurance. I'm happy, when I call them, they contact me back and they'd sent out the people right away. Everything's perfect. I'll recommend this company.

Called in repair of broken AC 4/1/14. It was fixed and then broke again within two weeks. Contractor was to call with an update by 5/1/14. On 5/5/14 I called the warranty co who had never gotten in touch with the contractor when he did not call with an update 5/1. He apparently is waiting on a part that had it even been shipped from outer space would have been here already. On a side note the Contractor stated that the warranty co would not replace the unit and it was up to the homeowner to replace. After 7 phone calls, 4 service reps, 1 claims rep (Jennifer **) and 2 Managers (Mark **) for one I can't get anyone to call me back. The manager asked to have the call transferred from the rep to himself at which point he let it go to voicemail and still has not returned the call.

I signed up for First American so long ago online and its been fine. Submitting claims had also been fine. They answer me as soon as I give them a call, so its been really good. Very responsive and very professional. I had a good experience.

I took First American when I bought my house. Submitting a claim to them had been an easy process. It was good, they took care of everything. And the claims representative, they were very nice and very helpful. My experience with First American was very good. I would recommend them to my friends.

I've had First American coverage probably for around the past four or five years. A friend of mine recommended it to me and since my home is 17 years old, then I figured it's about time to get a home warranty. The process was fine, and everything worked out great. Good experience.

When we purchased our house, it was part of the package that the seller put together. We were given it for one year but we were pleased with the company, so we decided to renew it since 2010. It is very easy to submit a claim. I can just go online and I could be extremely specific with what the problem is. It gives me the ability to describe in my own words about what our issue is, so they know exactly who to send out. And then every single time somebody is sent out here, they've been very pleasant, approachable and easy to talk to. They've explained the entire process so that's why we continue to renew our contract with First American Home Buyers Protection.

The realtor introduced First American when I bought my last house, and the real estate company recommended it so I just thought it was a good idea. It worked out well and submitting a claim had been fine and easy. The claims representative were courteous. I would recommend them to my friends.

I wouldn't change from First American ever. I recommend them.

When I first got this house, the real estate agent got First American for me. I decided to get a home warranty because I had a feeling that with the house being 10 or 11 years old, some things are going to go out. And they have, like the water heater and garbage disposal. I haven't had any problem with them. It wasn't very difficult to submit a claim. I just called them up. However, when your water heater goes out and you need hot water obviously, I wish it could have been a bit faster. They had to wait for authorization. It has been a good experience though.

I always had home warranties on my houses. I wasn't satisfied with the one I had before so I called First American. We set up an appointment and that's what I have now. Submitting a claim was a good experience. The representatives were real good. I was very satisfied.

We love it and we are very pleased with First American. The first year that we were here, the air conditioning went out. It went out four times within a month or two and they repaired it. It has saved our lives that first year. All the other claims have been really small, but the air conditioning was a huge problem. It's been working fine ever since. We've been given excellent service.

When I was buying my house, my realtor recommended it that is why I went with First American. Submitting a claim has been fine. All you do is call and they do everything else. And then the person calls and sets up a time. It's pretty smooth. My interactions with the claims representative were pretty good. It was a great experience. When you try to get stuff done at your house, I don't have to get on the phone and try to find who we'll gonna get to do it because they do everything.

Upon posting my complain at consumer affair, First American representative Shanee has promptly contact me to solve the issue I posted. The resolution is First American will reimburse my garage door with check. While I'm still waiting for the check to arrive, I think my general experience this time with Shanee is much better than before. It is as prompt as it could be, and I think this effort should be credited.

We purchased our new, old (28 years old) home last Fall. It came with a one year warranty with this company. Right away we had electric issues and within a few months had issues with the air. We called and made claims both times and paid our $60 each time they sent someone out. The did not come prepare to fix anything so both times nothing was done and with the air the warranty company refused to pay because the unit had work to it done before. Work that the past owners had done and through the same warranty company. We will let everyone we know to never use this company.

Live in Costa Mesa. Got warranty via seller in home buy. Woke up to gushing water in closet where water heater located. Could it be a pipe break in the floor? Saw WH shutoff valve and tried to turn it - stuck open (so much for inspection) and could not locate whole house shutoff (outside behind some bushes). In a panic with gushing water, I picked up local Penny Saver magazine and left messages with several plumbers - one calls back 10 minutes later and walks me through shutoff process. Comes out less than an hour later and replaces shutoff valve and defective Home Depot WH supply tubes where the leak really was. $400 no big deal. Called FirstAm via their 800 number tree system (took a while) and sent info. After 10 days, no response so called again.

I had several warranties with this company for rental properties but never filed a claim. When the warranties expired, I did not renew. The company began calling me last November, and hasn't stopped (it is now April) in spite of numerous requests to STOP CONTACTING ME. They have badgered me relentlessly to renew my coverage, although they no longer provide warranties in the areas where I need it. I get calls early in the morning, throughout the day, and late in the evening - it is non-stop. They leave messages that say, "We need to speak to you about your warranty on XYZ Address" - leading me to believe I somehow have coverage that I didn't sign up for. They engage in slippery verbiage and promise each time to take me off their calling list, but the calls continue.

First American Home Warranty used to be a decent company that provided services for home owners and I used to recommend this company to all of my friends and clients. But in the past couple of years it has gone downhill big time.

I have had First American for a few years now and have submitted less than 4 claims. Each claim was one disaster after another. They have sent unlicensed repair people to my house to do repairs. They have sent electricians to do plumbing repairs. Each repair job the individual sent out was unprepared to accomplish the required work. Looked at what needed to be done and charged $60.00. When and if they returned they said it was another $60.00 to actually do the repair and then the repair wouldn't even be done correctly. This repair person extremely unprofessional and continually insulted my wife. I was not at home at the time but when she told me about it I immediately called First American.

At first, I loved my warranty company. Loved the low monthly payments and service fees. Unfortunately, it took more than one time to fix each thing that went out. My a/c went out and they came out and fixed it. Two weeks later, it went out again. Luckily since then, it's been working fine. And since GA summer is coming up, I'm glad it's working. My heater wasn't working properly and it took them 5x to fix the problem. Of course a new problem each time within a month. But now it works and all is well.

After 14 years of paying for my warranty, I actually had to submit a claim. I guess that's where the problem started. It wasn't a big claim - only $1500. They sent out a contractor to fix a leak from the upstairs bathroom. It was only a few hundred dollars. Fixed... sure... 3 months later, there was mold growing in the downstairs bathroom ceiling. Had to call out a service repair company. Apparently the first time, the leak wasn't properly sealed. First American claimed it was not their problem and refused to cover the damage at all. I had to hire an independent remediation company to come fix the leak that wasn't fixed right the first time, repair the ceiling and get rid of the little bit of mold that had started.

I'd been with this company for several years. When my furnace was reported to have a cracked block, the company covered nothing, even though the contract led me to believe they'd replace the furnace.

In a four letter word all I can say is SCAM! This company will do whatever they can to get out of actually taking care of their customers under their contract. In the year that we suffered with their extremely poor customer service and lack of communication on their website we are done! We scheduled a service request for a plumber to come out and it was all scheduled. The contractor even called us to confirm. Then today I go on the website only to see the service request shows that is has been closed and completed. I called and they said that the kind of plumbing problem we were having was not covered and the appointment never should have been accepted by their system.

Called and reported a bad blower in the heater unit. Technician came out and wanted 3' access to the blower. I moved a 2x4 in 5 minutes in the attic following a knee surgery and in recovery (really complicated). Days later, they dispatched the technician (on a Friday). He came back without the part, (instructed by FA to pull the fan only).

FAHBP has extremely poor customer service. Trying to reach someone is a chore. We were assigned a contractor who was rude and over priced. We asked for another contractor to get another opinion. That request was denied. The "uncovered" costs were overpriced. The line from FAHBP was, "we don't get involved in "uncovered" costs," yet they assigned the contractor. DO NOT USE THIS COMPANY. Google search, they have many complaints against them.

I have paid for a warranty for 13 years. Feb 3 I called regarding a refrigerator that had died after 13 years and my heat pump system. My heat pump system is 29 years old. I received a $262 electric bill for one month so knew something was wrong as I live in a 1000 foot townhouse. Turns out I was using my aux heat as the pump outside had stopped completely. The contractor put more Freon in and plugged a leak and he also admitted he had used a starter the 2nd time he came out, when a day later I realized the system was using aux still. He came out and said he would send an estimate to FAHB. This took many phone calls and over an week with the only offer from the company was to replace the compressor at a rate of $869 or I could accept that amount as a buyout. For a $5000 heat pump that I had insured this whole time.

I have had this home warranty for 4 years but did not have to use them for anything more than a handful of very minor issues. This winter, 4 weeks ago, my heat went out and I needed a furnace replacement. I have never been so incensed by a company from which I am paying for services. They have absolutely no sense of urgency, follow-up or customer care. It is like spinning on a wheel that gets you nowhere. I am the one that has had to initiate things to get done throughout the process. This one instance, among many, in my recent claim is a great example of who they really are because they are definitely not the company they claim to be.

I was stuck with this company when I purchased my home. It was part of a deal I believe the company and the real estate agent had. When I contacted her with the first issue she told me that she had a relationship with them and always used them. Personally I think she gets kickbacks from them. Anyway, after living in the home less than a month, my toilet got stopped up. I am a single older woman with a small dog. Evidently there was something stuck in the toilet when I purchased the home. The plumber said the only way to fix it was to replace the toilet.

I am one of many who were stuck with First American due to the sellers choosing them as the home warranty company. We received poor service from the very beginning. They never want to cover any work because the technicians didn't include key information in their reports back to the claims desk, so we need to pay another $60 to send a technician back out or open a new claim (which also will cost $60). Not one of our many problems has been addressed by First American. This company is operating a racket, and yes, I also believe a class action suit needs to be filed.

I have had First American since 1985. The last 3 years the performance by their service providers has been a nightmare. It doesn't matter if it's an appliance repair or an air conditioner, service is impossible to obtain. The hold times on phone calls and the lack of call backs from both providers and the insurance make it impossible to complete a claim.

My washing machine stopped working on December 17th, 2013, and I still don't have resolution with this claim. I have been visited five times by technicians; of course, each time I was required to be at home losing time at work. The short of it is that the First American do not want to replace a failing item. They will keep you waiting on their phone lines and talking to representatives who really have no power or intent to help you. From the 15 day point, I was supposed to have someone overseeing the case because it wasn't resolved. No one contacted me.

After spending nearly $1000 on a Home Warranty, First American would not approve a replacement of a water heater. They only have one plumber that services my area and that plumber could not get a replacement tank for 10-14 business days. They authorized me to get my own plumber and then did not authorize them to the do work. I am ending up paying for the complete replacement of the tank and First American is not authorizing a single dollar towards the claim. They feel that I should go 10-14 days without hot water in order for them to authorize the replacement. This is a complete scam!

We were immediately denied on a claim for a furnace that broke down two days after we moved into a new home on the premise that it was a pre-existing condition despite the fact that the Home Inspection Report and another inspection found that it looked and worked satisfactorily. We were asked to supply the Home Inspection report which we did along with a letter that quoted the contract which we received from the company which states that if the system is visually inspected and mechanically works it cannot be denied coverage.

Buyer beware. Just because you have certain appliances covered one year does NOT mean it will always stay that way. Our downstairs bathroom runs on a sump pump. It is specifically a sewage ejector pump which we bought the policy to specifically cover. The auto renewal kicked in and they mailed us the new policy but we were never required to sign off on anything so I assumed the items covered and the fine print were the same. NOT TRUE! We also have elderly family living in the basement which is finished like an apartment. It took them about 14 hours to finally answer my multiple attempts to call in an emergency claim. I would not use this company and I would like to warn all consumers.

I opened a claim 4 weeks ago, and called to follow up on this claim 2 weeks ago where I was on hold for 25 minutes and then it gave me an option to leave my call back number which I did and no one called back. So I sent message on their website on the claim I have and no one contacted or replied back. A week after I sent another message and no one contacted me to reply back to me. So I called them today and waited on the phone for 15 min. to talk to an agent which said she will look into it and call me by the end of the week which is 5 days from today. So I asked to talk to a supervisor and her response was that they will tell me the same and if she transfers me it will be on hold with first come first serve (knowing that they keep customers for ever on hold) so I still insisted to talk to the supervisor.

I have been a subscriber of First American for 7 years. I called in a service ticket on an oven/stove on Nov. 21st, 2013, and they dispatched the incompetent group from SEARS appliance repair. After 4 service appts (each with a different tech), and multiple part orders with each trip, they finally said they fixed my stove on Dec 12. Unfortunately, Centerpoint Energy didn't feel the same, and they promptly shut my gas to my stove off because the oven pilot light was 4" tall. I called First American back, and the dispatcher sent SEARS out again to only fumble around again until January 7th, 2014. At my wits end, I called First American again to fix the PROBLEM. They finally called in a local service group who said SEARS should have replaced the safety valve. Well now I'm waiting for another part...almost 2months without a stove, and a 17-month-old daughter who is getting tired of takeout. I have banned SEARS from ever servicing my account, and will be cancelling my contract with First American. RIDICULOUS!!

We contacted First American Home Buyers Protection to deal with a plumbing issue in our recently purchased home in Phoenix. The plumbing company that they sent out was substandard. I say this based on personal experience and the 13 very poor reviews I found online. When I asked First American for a different plumbing company, they refused. They told me that I had to give the company they worked with a chance even if the reputation of the company was terrible. What a waste of money to purchase a home warranty from First American when they won't even allow you to use a reputable company to fix problems in your home! We wished we had not even tried to work through First American Home Buyers.

Woke up to a cold home on 12/14/13. Phoned LAST ** Home buyers SCREWERS. I was assigned a complaint number, a contractor, given a direct number to the contractor etc. 3 - 4 hours later, the contractor, A Advanced & Air Conditioning - who SUCK also, showed up & diagnosed the issue. The tech tells me he doesn't have the part he needs to fix the problem. He goes on to say that he is passing the supplier en route to his next assignment and he needs to have his office contact the supplier to see if the part is available. Me, thinking of getting my family out of the cold, ask if he can call the supplier while he's here to try and get it expeditiously. The tech tells me, "No. I have to call from my truck."(???). Once the tech is gone maybe 20 minutes later, I receive a call stating that the supplier is closed now (12pm on a Saturday) and the part won't be able to be picked up until Monday, 12/16/13.

Requested service for heating and said a contractor would call within 36 hours! 36 hours is a long tine to go without heat but that is just for the contractor contacts. Contractor never called. In meantime I looked up the ratings of the contractor they said would be calling. Many many bad reviews so called back and said give us someone else. First American defended the contractor despite our reluctance to have them provide service and stated it would take up to another 48 hours to reassign another contractor. First American said, "Sorry we understand your frustration but that is how the system works." Well I looked for another contractor on my own with help of positive reviews. Found one nearby and called and have a tech coming out within 2-4 hours. Will pay out of pocket and forget the insurance as it is too cold to wait (I guess that is just fine with First American, maybe part of their business model).

On Nov 12th I called for heater repair. Repair service came next day, was told they would contact Warranty Co. to order part. Part ordered, 3 to 5 day wait time. On the 5th day I made yet another call for status update (NOT ONCE DID WARRANTY CALL ME WITH UPDATES). I was told then that the part was NEVER ordered...They would order again... another 3 to 5 day wait time for shipping. WAITED...called again and was told the part was shipped and received. Ask them to check because Service Company had not receive it. On hold (AGAIN) then was told it shipped to Brenham, TX to the wrong Company! Another 3 to 5 days wait time for reshipping.

I am very disappointed with this company. It is a waste of money - poor service, dishonest, and incompetent. Every time I call, they charge $60 for the visit and they don't fix the problem or they make a myriad of excuses. I've countless problems, ranging from repairing the garage door, microwave, plumbing, and the furnace. On every occasion, I've had problems. It is extremely frustrating. I have had problems with my plumbing and instead of fixing they left the water running and my roof on the first floor was full of water. When I called First American, they said I have to go through the plumbing company as they don't cover secondary damages.

This company is a complete mess and the contractor which works for them was the same. I had two issues with my house plumbing. Problem number one (pipe leaking inside a wall): Called FA and contractor AZ plumbing was assigned. Guy comes, looks at wet drywall and says that I have to make access to the pipes but he cannot wait 5 minutes while I could do it. He will come next day. After I make access, he shows up, looks at the leaking pipe and says he needs to go to Home Depot and buy the pipe and will be back the next day. So I had to waste three days of vacation to have a small leak fixed. Best part is that FA sends me bills for two work order calls and it takes looooong waiting on hold to clarify that.

We have had several problems with this company. Basically, they charge you $60 for a service call, and when they can't fix the problem, they deny your claim. We had an issue with a washing machine that was backing up into the bathtub and the bathroom sink with rinse water from the washer. First American sent a plumber out and he told us that in order to solve the problem, they would have to replace our sewer pipes which would cost thousands of dollars.

I went to my backyard and found out that the water was leaking from a pipe that was coming out of attic. I went to attic and found out that one of the A/C unit was leaking water into the Pan and the pipe in the pan was carrying water outside. I call the First American and they said that I have to pay $60. They sent the technician. He went to attic and using his flash lights, he said, "Yes... main pipe is clogged." To clean it would cost $250. I asked him why not $60. He said it's the maintenance issue and it's not covered. When I called First American, they did not specify to me. I did not let him work on unit.

I have been a member for approx. 15 months. I have utilized them on five(5) occasions to date: 1) Air-conditioning unit, Trane 5-Ton, they replaced the A-coil with no issues; 2) Dishwasher needed a pump replacement. Came out verified, part needed, ordered it, arrived at home in 2 days and installed the next; 3) Microwave was throwing arcs across one third of the interior. Came out, verified problem, replaced part all in the initial trip; 4) Dryer had heating element burn out. Came out, and replaced the heating element; 5) Double garage door spring broken. Came out, replaced the spring assembly and good to go.

After many attempts to get my washer repaired, First American could not give me a time that would prevent me from taking off work. So at last, I took off on Friday, 10/11/2013. Two technicians came, one who was obviously a trainee. The trainer left the work to him while he disappeared. They finished and said the washer was repaired but did not run it through a cycle to be sure. I paid the fee and thinking the washer was repaired began to wash a load of clothes. To my disappointment and frustration, the washer was still not spinning. I immediately called the technician back. He returned and said I needed another part. I called First American and was told the earliest another technician could come out would be 10/18/2013 and I would need to call Sears directly.

Just got off the phone with the claims manager of First American who has decided after sending out 3 different techs to repair the fan unit on my microwave, an integral part of a functioning microwave that quit working after I bought and paid for a 1 year warranty with these clowns, that a 4th tech from a different company should be able to diagnose it correctly. The first 3 techs were from Sears and every time, they sent someone different to make a diagnosis. Every time they sent out for a different part that came in mail and a week or two later, somebody would actually call to schedule for me to take time off work to let in another Bozo tech.

After reading the First American Home Buyers Protection policy complaints, I was relieved and then even more furious that the same issues were being experienced by other customers. Anyone who wants or knows of any possible 'class action' let us know.

In June, our ice maker was leaking and so we had to pull it out and then we called First American. They sent Hot Shot to repair it. It was with them for more than 2+ months and was not able to fix it. Next, they sent Appliance Co. to repair it and it took some more months. They called today (October) to say they fixed it but that they won't install it since it was not installed when it was picked up. I called First American and was told that this is their policy. I asked the supervisor, "Did you expect us to leave the ice maker and let it leak and damage our new hardwood floor? Would First American have paid to repair or replace the floors?" Answer: "No". He even admitted to doing the same thing we did. But, sorry, it is a company policy.

Broken KitchenAid dishwasher (day 30 and counting): I've had 4 technician visits by 2 different companies. The first technician replaced the control panel; that didn't work. He then came back and replaced the control board; that didn't work. Instead of replacing the dishwasher, FAHW requested a 2nd opinion! They sent a 2nd company, which (again) recommended a new control board. FAHW said that the new control board could be faulty, so they want it replaced AGAIN. Each time a part has to be ordered, the wait is 7-10 BUSINESS DAYS, so that means 2 weeks. And 1 of these parts was on "Back Order" so the wait was longer. Seems that the company wants to make the customer wait so long that the customer becomes exasperated and pays for a new unit himself/herself (the reps kept mentioning a "cash out" as another option, which I rejected). I have complained to 2 supervisors, but to no avail. I had to cancel a big family party because I have no confidence that I will have a new dishwasher before 10/26 - even though that is 6 weeks after registering the complaint.

I have a very bad experience with this company. My ac it wasn't cooling, so I call them and they send the contractor. He came. He did check the unit and said that the unit need some Freon. The unit only work for two weeks and then stop working. I call First American. They did send the contractor back. He came, put in more Freon. It's was fine for one 3 weeks. After that I call First American. They send the contractor back and this time the contractor said that the computer he used wasn't working right so he put more Freon.

I have purchased a plan with First American that is supposed to cover all utilities including my A/C unit in case of repairs or failure. My automatic garage door opener was improperly installed by the previous owners and collapsed. First American would not cover it since the damaged part was sold at Home Depot. At least, that is what I was told via customer service phone call. 1 1/2 weeks ago I called First American and they sent contractors out to take a look at my A/C that wasn't getting cold enough. They said it was low on Freon and filled it up, but never bothered to troubleshoot why. I was told if we were still having problems within 30 days that we would not be charged another service fee of $60.

I had a refrigerator problem that so far is taking over a full month to resolve. Am Home Warranty tried all they could to get out of it. I have a central vac with a flap over the area where the hose is inserted for vacuuming. The flap broke. It's necessary to "shut off" the vacuum, and not leak so that the suction at the remaining sites is functional. Am Home Warranty's solution suggested is to repair the flap that's no longer available and install an adaptor on the hose. This make the remaining 4 inlets non-functional. They want me to pay $150 for each of the remaining 4 inlets to adapt them to match the repair (We may be headed to small claims court).

I had this insurance for an apartment and after moving out I noticed I was still getting charged by them, even though I was told they were notified of my moving. I called to cancel my account with them and ask for my money back for the time I was being charged while no longer living in the apartment. They cancelled my insurance but refused to give me my money back. I have never heard of a service so sure that I should pay for it while not using it at all.

I had First home warranty from the day I bought house for 8+ years. The water was coming from cooler and not going out. They sent a service man. He could not see outlet and he wrote there is no outlet and the outlet is working from last 7 years. Now this mechanic says there is no outlet. First American Home warranty says their word against yours and rejects. If the outlet is not working, our AC system might have not worked on first year of my home purchase. Last week, I checked my heater that used to work till Feb. of this year. It's not working so put a request to fix the heater... The service man came. He said the board needs to be replaced and said we need to do regular maintenance. I said fine, asked him if they cover it. He said it is part of the heater and it is normally covered and the Home warranty person calls up and says they are not going to cover it...

I have never dealt with a company with more loopholes in the contract than First American Home Warranty. I have contacted them 3 time in the past year and after waiting for days for a contractor they find a reason not to cover the issue. I have been a client for 13 years and their service has continually gone downhill and I have finally had enough! If you are looking for a good home warranty company keep looking!!

On 9/5/13 I called First American Home warranty co. to get someone out to fix my A/C. On 9/6/13, got a call from a contractor they set up to come fix the A/C. They stated that it would be 9/9/13 before someone could come look at the A/C. Okay, on 9/9/13, the contractor came by, took 30 minutes to look at the A/C and all he did was look at the light indicator that said what the problem was. He said it was the ECM motor that was bad and needed to be replaced and would have to order the part. Contractor stated he would order the part that day then call to make appointment to install it. Got call on 9/10/13 stating the part was in and made appointment for 9/11/ 13 for installation. Then on 9/11/13 in the morning, got a call from the contractor stating that the EMC motor was a part that could not be replaced so they would need to replace the furnace and have to get approval from the warranty company.

My ac stopped working on August 23, 2013. I live in Arizona and the temperatures this last 2 weeks are in excess of 110 degrees. It is now September 7 and my house is 90 degrees. These are the unacceptable issues:

Since July 21, 2013, First American Home Warranty (FAHW) is still NOT ABLE to fix the AC problem for my tenants. They assigned this contractor called NORTH STAR MECHANICAL which is by itself a very unprofessional company that only serves the interest of FAHW. First time they came out, FAHW demanded that I paid $1500 for the upstairs unit coils fix for the parts that were NOT COVERED by FAHW. Two days later, the AC failed. The contractor came again and said that this time I needed to pay another $1700 for the upstairs unit condenser repair for the parts that were not covered by First American Home Warranty. My property managers, my tenants and I have been on the phone no less than 49 HOURS with First American Home Warranty.

On Sat., 8/10, my air conditioning stopped cooling. 103 F here in Texas. Called FAHBP who assigned a local contractor... who would call me the next MONDAY. They did, but said they could not come out until 8/14. They came out, and said a relay was burnt... caused by "hard starting" the compressor. They installed some kind of extra capable relay, took my $60, and left. Within 24 hours, the problem returned. Contacted FAHBP... and will spare you the details, but it is now 8/29 and the contractor is due here in 3 minutes to install a NEW COMPRESSOR. After all the other complaints and the history on mine, I wonder. I will be ending my business with FAHBP once this A/C is running RELIABLY... I only hope I can find a company that is any better.

Since January 2013, I have been having problems with my air conditioning unit. First American has sent out repair people to do a temporary fix, which lasts a month or two, then doesn't work. This last time, July 17, 2013, FAHBPC sent out A/C company who got it working. They indicated the air conditioning unit needed to be replaced.

Our refrigerator stopped working on 8/6/2013. FAH sent Sears to service on 8/12, but the needed part was on back order. FAH was able to source the part, but Sears was unable to come back until 9/3/2013 (almost a month without a refrigerator!). They sent another contractor (Watkins) who was supposed to arrive between 10-12 on Friday, August 16th. He did not show up and I later found out that he left a voice mail message for me at WORK after our appointment window. On Tuesday, I received a message from FAH indicating that I did not keep my appointment on 8/16 and wanted to know if I still needed service (???). My husband called Watkins and was told that we would receive a return call in 30 minutes. Never happened. We called FAH and told him about their contractor (Watkins) and that we wanted to be assigned another contractor. They refused to assign another one and said that Watkins will return our call in an hour OR a Supervisor from FAH will call me personally. I am still waiting on that call.

My ordeal started August 10th, 2013. I called First American Home Buyers Protection because my A/C stopped cooling. I got a hold of a customer service representative and she stated someone would contact me within 24 hours. Of course they email me after I got off the phone that the vendor would contact me during business hours. I wasn't too happy after the rep had already told me one thing, now the contact stated something different. But I waited until Monday. The vendor called on Monday to schedule an appointment for Tuesday. After requesting several times a morning appointment they couldn't help me with that and ended up scheduling another appointment for Wednesday.

Just prior to starting up the evaporative cooler which is mounted on the roof of our mobile home in Munds Park, AZ, our maintenance contractor performed his usual maintenance check and he coated the water pan of the evaporative-cooler on the roof with a good, brand-name sealant, which he has done the last few years. Our adult daughter went up there with her son the following weekend after the pan had four or five days’ "drying time". When she turned on the water to the cooler, after a short time, water began dripping out of multiple places in the ceiling below. She immediately turned off the unit and placed towels under the leaking places and called us here at our residence in Scottsdale. She could not use the cooler for the remainder of her stay, 2-3 days. It was very, very hot.

What a Nightmare this FIRST AMERICAN HOME BUYERS IS: Their Customer Service is unprofessional. My KitchenAid range top burner stop working. I called FAH that I needed serv, they sent local tech out repair. When they left I discovered that the indicator light for the burner they repair no longer worked, so I contacted the tech to inform. Few months later my husband was preparing dinner and a loud blast from range occurred and my small grandchild was present with my husband it really scared them.

I had been a client of First American Home Buyers Protection for over 3 years and was happy with their services. That is till our refrigerator began having issues. We contacted them and they sent Sears who was a reputable company and seemed to do a great job. But after we had 8 different appointments and the issue remained I requested that we get a replacement as did Sears because they were not able to determine the issue. However First American Home Protection wanted to continue repairing it despite everyone's efforts to move for a replacement. According to the invoices left by Sears American Home Buyers protection paid over $4,500 in repairs but the issue remained. Once the 14th tech had come and gone and the almost every part had been replaced my wife and I just gave up and decided we wouldn't keep items on the top shelf or in the door that we did not want frozen.

My water heater failed that First American replaced 4 years ago. The water heater itself is still under warranty. Because First American is so CHEAP and they pay their so-called plumbers a specific amount, the plumbers have to RIP you off in order to make any money on the deal. Because the water heater is under warranty, it's not worth the technician's hassle to go pick it up and replace it as First American only pays $110 to do so. So Home Warranty Plumbing and A-Plus Plumbing want to tack on and replace parts that have not failed in the water heater - like the gas line $100, to attach the valves, $100, new pan $70, reconnecting the water heater $150, yada, yada, yada. I had another plumber inspect it and he told me that if none of those parts have failed they do not need to be replaced, just the water heater itself. If the water heater wasn't under warranty the plumbing companies would be making a lot more money! TWO WEEKS AND ZERO RESPONSE. I pay $900 a year for this stupid policy and all they do is refuse to fix things once the problems arise.

AC stopped working the second to last Sunday in July. I called the Home Warranty company and was told North Star would contact me the next day. The next day (Monday) at 5:30pm I was contacted by North Star and was told someone would be at my home between the hours of 9AM and 6PM the following day (Tuesday). After taking the day off from work I was contacted at 8:45PM and told the repairman would be at my home around 9PM!! The worker showed up at 9PM and said the unit was BROKEN! The repairman was PHYSICALLY TOO LARGE to fit in the attic so I had to go up and follow his directions to take pictures of some serial numbers needed for repair. It is now Monday again. 1 week without AC. NO REPAIRS HAVE BEEN DONE AND NOBODY HAS CONTACT ME ABOUT ANY STATUS REPORTS.

After consideration, I no longer want or need your company's services. I've been a customer for almost 2 years and with the first claim I ever made, it was a complete nightmare! To speak with an agent shouldn't take an hour of hold time. You may want to consider hiring more customer service representatives to cut the hold time. I waited for a call back, for my AC issue, and it took so long I had to call back. I waited on hold another hour and 10 minutes before speaking with Kelly **.

I had a backed up sewer line under my house. First the Kitchen and laundry backed up, then the entire house. I called and told them I needed a plumber ASAP. They put the work order in and the plumbers that called were not available for over a week. I called First American back. They called some other plumbers and none of them were available. They agreed to let me use my own plumber. I called a well known local plumber. They came out and unclogged the lines. I had to pull my own toilet out so I didn't get hit with a $250 fee. They also found that there were cracks in my main line and my secondary line (Kitchen & Laundry) was broken all together.

We bought a new home, and a home warranty from First American was included with the purchase. We have had 2 plumbing problems in the first year that we called them to fix. The first problem was in the winter. We had a hose bib break and was leaking. We put in a work order and a plumber came fairly quickly. I explained to the plumber what the problem was. I am pretty certain I also wrote in my work order what the problem was. The plumber came to our house for all of 5 to 10 minutes and then told us it wouldn't be covered. I feel someone could have told me this over the phone. We were charged $60 for this visit.

I have a home warranty with First American. My central a/c went out. North Star Mechanical sent out a dirty-looking clueless man that was rude, inconsiderate and condescending. After he explained it covered nothing, I spent hours on the phone on hold and hours talking to uneducated 8-hour blowhards. The coil needs replacing, but they have 101 excuses why they cannot! This company is completely unprofessional and a complete scam.

I am a renter. When I moved into the rental house I discovered the ac and the oven didn't work. I have to go through the rental company who then contacts First American. It took FA sending out 3 different companies to diagnose the problem (even though the 1st one already had). 19 days after moving in I finally got ac (I live in Florida). The last technician told me they hated working with FA because FA insists on doing the ordering of parts and invariably order the wrong part or size (which they did in my situation). Now day 48 and I'm still waiting on my oven. They sent out 2 different companies, one of them twice. The oven finally arrived today but could not be installed because it must be hardwired. So my new oven is sitting proud in my living room. Wonder how long I'll have to wait. Oh and at the same time I informed them of the ac and the oven, I also told them about the toilet that is not bolted down, actually missing a bolt. They sent a plumber about 6 days later but we never heard from him again. At first I thought all these problems were because of the rental company but evidently it wasn't. The only thing I hold them accountable about is not staying on top of the repairs even though I was making call after call to them.

ZERO STARS. DO NOT PURCHASE. We called every day, the wait times were 20 min to 3 hours. Most of the time it was 2 hour holds or call backs. We had both ACs go at the same time and had no air for almost 2 weeks. This issue WOULD NOT have been resolved (that's what they want, so there is no payout) without our wonderful real estate agent and Keller Williams getting involved. Our claim had been escalated to the so-called supervisor. She actually told me on the phone to fix it myself (again hoping there is no payout from them). I told her that will not happen. They pieced the whole job out so we had to have electrician, plumber, AC guy. I had my own AC friend look at who has been in business for years, and he said it was totally unnecessary to piece out, that his guys do it all and the elect and plumbing part was nothing but blow out pipe. We had at least 7 guys at 7 different times and some did not even show up. $1100 out of our pocket. In the end the job was done and has been okay for three weeks.

After a service call for a non working AC unit, First American Home sent a local dispatcher call or service request; this one would locate a technician in my area and schedule a visit to verify the unit and estimate the repairing cost within the same day. However if there wasn't a technician available in my area within that day, I had the option to call a professional AC technician to verify the unit and provide me with the estimate and repairing cost. First American Home called to inform me that unfortunately there wasn't a technician available for the same day and that I could call my own, which is what I did.

On February the 8, 2013, I started a contract with First AM. On February 28, 2013, I placed a service call. It took the contractor 3-4 days to schedule and show up. By that time, I had someone to fix the problem out of my own pocket. On June 7, 2013, I placed a different service call concerning my garage door. The company called back and stated due to the weekend/OVERTIME, they will not be able to service my needs until Tuesday of the following week. Okay; my first thought was, I was unable to get my vehicles out of the garage. I looked in the Yellow Pages directory and found a contractor. I paid out of my pocket $225.00. First AM only sent me a refund for $125. Minus the $60 SERVICE fee, this left me with $65.00. But my point is, I had to pay for an emergency service call, which I was billed $225. First AM is not willing to refund to me the additional monies that were paid in the amount of $100.00. Bad company to deal with, with long wait time for a response from Contractors.

Thank God, I didn't actually pay for my warranty because I can't even use it and I would be even more pissed if I had paid!! I called to find out how a claim works and if I can use my own contractor and, of course, the answer was, "YES MA'AM!!" I told my contractor I planned on using the warranty and I would start the claim by contacting customer service again... Well, I waited on hold for 15 min. to get a girl who was very rude and she informed me I couldn't use my own contractor. Then I was transferred again without a reason and put on hold for 45 min.

I tried to make a claim and was informed in July 2013 that the company had decided not to renew my policy in March 2013 without notifying me. No letter or any type of reasons. When asked why customer service person said that they couldn't tell me why and if I wanted to know why, I could write the company and they would then write me with the reasons. I have been a customer of theirs for 3 years, making my monthly payments through a bank draft - never late with payments. I thought that they should have at least informed me that they were not renewing my policy, so that I could have gotten a new company.

This must be the most dishonest company of all time. All you hear is how wonderful they are while you are on hold for hours to actually talk with someone. Once you do, it is obvious they do not care. The company they sent to try and fix my air conditioning has equally bad ratings. This is the biggest waste of time and money you will ever encounter.

I called and was on hold for 45 minutes trying to get ahold of the claims dept. NO ability to do it because after giving the automated system information, they put me on hold for 45 minutes to all of a sudden hear a screech nonstop! So I had to hang up. I called back to have to hold another 45 minutes to finally be able to hear a dispatcher will call you in three hours. NO CALL, it was 8 hours later. Then the dispatcher tells me they have no tech on the way because they have no one to do it and for me to find my own tech. Mind you it's 6am on Saturday, and it’s a non-working well pump meaning no water. Then I am told $125.00 is all they will cover until the tech I choose calls them with the estimate of what it will cost. I get a number that the dispatcher tells me will be a short wait not a long wait.

Starting July 7th, 2012, I put in initial claim to fix the refrigerator. After dealing with 3 different service technicians, and multiple hours and time on the phone with First American staff including supervisors and claims resolution staff, we have finally given up. Very frustrating for my family and finances.

First Am. (FA) refused to fix the clog in the plumbing line because I did not have a cleanout line. The sales person should have went over that plumbing condition with me prior to purchase of the contract because I have an older home. They tried to unclog the pipe through the kitchen line but could not. I called a plumber out and he diagnosed the clogged problem in 15 minutes and had the entire plumbing problem fixed in four hours. The plumber did not have to have a cleanout line to unclog the pipe. However, I did pay him to install a cleaning out line which runs in and out of the house.

On Friday afternoon, I called First American because the kitchen sink would not drain. After several layers of automated phone directory, I finally got to talk to a representative and schedule an appointment. The representative told me the contractor would call me the next day. At 12:00 noon, I called First American because I had not received a call from the contractor. I was then informed that the contractor did not work weekends (First American must not pay the contractors very well because I have been able to find plumbers that would show up on Thanksgiving to fix a plugged sink). The very least they could have done was to tell me the contractor was not available on weekends so I didn't sit around waiting for a call from the contractor. As for not the contractor not working weekends, there are thousands of plumbers that work weekends. First American just doesn’t seem to work with any of them. Home Buyers Protection?

I write this with beads of sweat entering my eyes, so obviously I am in a foul mood. I have had multiple interactions with First American Home Warranty the past two months related to two issues.

I called American Home Warranty on April 29, 2013. I explained to them that both AC units were blowing ambient air. The first company was sent out and indicated the units were 28 years old and need to be replaced. They could not fix them. A second company was sent out and was able to get the units running. This only lasted 3 days and the units stopped working again. This company came out 3 different times and tried to repair the units. A third company was sent out and they stated the units were too old and anything he did would only be temporary.

I asked them to call my tenant to schedule an appointment for a dishwasher issue. I personally called the contractor, Chilly Willy's Handyman, whose hours are 9-6. I called at 8:00 AM and twice more throughout the day. No answer. I left three messages on his telephone answering machine. He never called me or my tenant to schedule. I called the warranty company, and wouldn't you know it, they called him and HE ANSWERED HIS PHONE!

Our AC unit was not cooling. We called First American on 6/10/2013. The technician called; we explained the situation. He said that it was probably lack of Freon gas. The next day, they showed up WITHOUT FREON GAS!! They took care of the leak and set the temperature at certain degrees. The next day, another technician came and said that the unit is frozen and that was not the right temperature to have the unit on. So he decided to come the next day. At this point, we have had 3 days without AC in June in Houston, TX (88F). On 6/13/2013, they never showed up. We called them and they said they are not going to show up until the next day!! They showed up the next day unexpectedly and, of course, we were not home. Now, I have to wait until Monday!! It has been a whole week without AC plus now it's the weekend. While this is happening, I am trying to get hold of First American and their waiting time on the phone is of 1 and 1/2 hours to 2 hours! I am canceling my service with this company and I strongly recommend NEVER using their services.

On Sunday morning, 6/2/13, we called in with an emergency toilet blockage of both upstairs toilets. Called FAHW and they said they would get a plumber to us as soon as possible. When we got home from church at 1PM, sewage was leaking through our ceiling making it about it cave in. We called FAHW again and they authorized us to find our own plumber and they would cover the diagnosis. We found our own plumber in 15 minutes, who is out within the hour. He cleared the stoppage and diagnosed the problem. I spent Monday, 6/3/13, waiting for FAHW to review the submitted invoice. By 4PM they decided that they won't cover it with that company, but will send out their own company to make the repairs. That company calls to schedule an appointment between 9-2 on 6/3/13.

I purchased this insurance in January 2013. I got the Premiere plan. Now my A/C is in need of repair. They tell me there is around $200 in uncovered costs. All their hype is a lie. I listened to about 20 minutes of it while on hold for a supervisor of this company. It says you can stop worrying about all high cost repairs by getting this insurance. All you need to do is pay a one time $60 service fee (which we paid). Now here I am, stuck, ripped off by a company that was recommended to me as being very good. Of course, there is something in the contract about uncovered costs, which I am sure will keep them from having to pay for my repair. Since I am not an A/C repair expert, I don't even understand it. Buyer beware of this company!!!

I have a plumbing claim and was promised reimbursement upon faxing invoice but adjuster denied it. I faxed invoice marked with paid in full and adjuster says this is no evidence of payment. I'm a humble workers comp lawyer but I'll train myself to do class actions if enough of us want to join in a federal Class Action for bad faith (if insurance bad faith can be the subject of a class action) and teach these jerks to honor their agreements.

I had a washing machine that was repaired 3 times by FAHBP. The last company told them they were unable to find the part. The contractor told that FAHBP told them they should find the part regardless of how long it took. I was out of the washing machine and dryer for greater than 4 weeks. Immediately after the dryer was "fixed", there was no light in it. The washing machine did not express the water out properly from the clothes after the rinse cycle; basically the clothes had too much water in it after the rinse cycle. I called them (a person from their resolution department) immediately and reported this. He denied knowing about it. They sent another person out for a second opinion who tried to sell me a maintenance agreement on appliances from his private company.

First American uses substandard contractors. They will do whatever is possible to make the most basic repair so that you have to keep calling and paying the contractor visiting fee. You are better off saving the amount of money you'd pay them each month and finding a good handyman. Plus, they are using ESL phone bank people who frustratingly fail to adequately understand your repair problems. And wait time is 20 minutes minimum to report a problem or answer a question. One should know it's a shady company when it's a classified secret to find out how to cancel the contract!

I purchased the First American warranty in January 2013 with the hopes of using the services when I needed it. My air conditioner went out so I called the 1818-781-5050 which kept me holding forever. When I did talk to someone, they were not really helpful because they held my service request for about 2 days. I called back and reminded them that I called for this service. I called and spoke with a supervisor today because Comfort Air said they had to call them and give them the information concerning their service call and when they receive that, they, First American, would order the part. They also told me that I would have to call First American if I wanted to know what was going on with my claim. As of this date, 5/21/2013, I just got off the phone with a customer service supervisor who appeared as though she gets these kinds of calls all the time and she told me that she did not know when my air conditioner would be fixed. I suggest you not consider this company if you want any good service or you want a company who cares about their brand. First American is the worst ever!

We have had this company for 7 years. This will be the last as we will not renew our coverage. We have had a couple of claims a year on our AC/heat pump unit for 4-5 years now. We have had technicians come and charge Freon, replaced the condenser last year, and we have had them say nothing was wrong with our heat this past winter; however, we had to keep it on emergency heat even with the temp outside of 40. We turned on our air during hot spells, end of April, and it was blowing warm air. Tech came out and said there were leaks inside and outside the units; it needed to be replaced.

I have had a First American home buyer's protection plan for two years. I sold my home and requested cancellation of the policy. I requested cancellation because a customer service rep said the protection plan was not transferable to the buyer of my house. Now the cancellation support team tells me that the warranty could have been transferred. This would have resulted in me receiving the unearned premium from the buyer at the closing. Now First American tells me I cannot get a refund from them but my policy remains in full effect until its expiration date, or 78 more days. They purposely use people in their customer service who are not educated in their jobs. I have called First American at least six times and received 6 different answers from 6 different people and not one answer was the same. There is no consistency with their people or their jobs. I will never recommend them to anyone seeking this type of warranty and I will address this problem with all the realtor boards and associations. They should not be in business as their business practices are unethical.

We purchased a home in March 2013. Along with the purchase was a home protection warranty. We upgraded the warranty due to the house being of 1976 vintage. The First American Home Buyers Protection Warranty states it covers "all appliances no matter on age or model", "no prior service records needed", "items are covered even without prior routine maintenance."

Since September 23, 2012, I have called First American several times about different plumbing issues. Every time they came out, the technicians would walk around for about 5 minutes, do nothing and charge $60.00. The most that they have done is run a snake in the clean out. After arguing with them that it is not what they claim (sprinklers, toilets, grout/caulking), I hired a true professional company. On their first visit, they found the major problem: broken sewer line.

Oasis Heating and Cooling was called on February 18 and showed up on March 4 to see what the problem was. A repairman named Darrell, who did not even have a card or emblem on his truck, ordered parts and returned. The dishwasher broke three days later and he returned and said he would tell the home warranty company that the dishwasher needed to be replaced. I am not sure Darrell was licensed and may work out of his home. He told the homeowner it sometimes takes three weeks for him to cover his territory. Now, the dishwasher needs replacement and it looks like I will buy one from Sears and have to fight the home warranty (First American Home Buyers Protection) to get reimbursed. This company plays the delay game and takes your money because people are sheep and busy trying to make a living. But being retired, I plan to fight.

First American recommended a vendor/contractor to repair my AC unit. While in the attic, the employee accidentally stepped through the floor of the attic (thank God he was not hurt!). I reported the accident to First American. They wanted nothing to do with the incident. Finally after 3.5 weeks, the company, AirGo of Mississippi, hired someone off the street to come and repair the ceiling which happened to be in my master bedroom closet. While repairing the ceiling, the evil guy stole my wedding ring! I reported the company to BBB. They told lies on top of lies to the BBB. I then filed a complaint with our local Attorney General; they never responded. I then filed a small claim case; the company did not show up. I was awarded the judgement; I followed up with First American requesting simple information - does your vendor/contractor who you hired to come into your customer's home have bonding insurance? I would like to recover my damages. You respond that you have nothing to do with this legally! Stick a fork in me; I am done!

We filed a complaint with the First American Home Warranty 10 days ago to fix the AC unit coil. We still haven't received a phone call or a technician to come out to fix our AC unit. I find this very unprofessional and inconvenience to the customers. Living without AC in Texas heat is not acceptable. I wouldn't recommend this company for your home warranty. It is a waste of money and time for a new homeowner.

I have had a policy on 1 of 2 houses for 2 years. We found the work to somewhat acceptable, but they used the most inexpensive replacement parts and there was a language issue with the technician. They also took money from my account without approval. When I asked to cancel my account, they said there would be a $45 charge - unbelievable. I did not believe what I was hearing, and they became very unfriendly at that point. Not the way to keep my business. There are a lot of other companies I can sign with.

This company is pathetic in its tactics and practices. They specialize in dishonesty, coercion, bullying, avoidance, lies, ignorance, rudeness and every other thing they can think of to avoid paying a claim. I do not recommend them to anyone. If you buy a warranty from First American Warranty, be prepared to get ripped off. They are masters in the art of screwing their customers. I filed a claim on Thursday for a pool pump motor that stopped working. They put me in touch with a pool contractor who said he would be out on Friday to fix it. He called on Friday to say he couldn't make it until Monday. On Monday, he didn't show. On Tuesday, I spoke to him, and he said he could come on Wednesday, but he would not be installing a new motor but a repaired motor.

I signed up for the warranty plan for all my appliances. When my double wall oven would not work, I called them for service. The technician ordered the control panel, as that went bad. After few days, the panel arrived but it was a 26-inch panel instead of the 30-inch panel I needed. They took it back and re-ordered it. Again the same 26-inch panel arrived. After few weeks of calls, I was told that the oven was not repairable as the manufacturer does not make the panel anymore. They then offered me a replacement oven, which did not match the dimensions. As it's a wall oven, sitting inside the cabinetry, this oven would not work, without significant reconfiguration of the cabinetry.

Do not do business with this company. We were duped. We made contact by telephone and was handled by a sales agent. When the method of payment options were described, we opted for monthly payments. The agent asked for a debit/credit card in order to process the initial payment amount and begin a 30-day wait period. Payment was debited to our account after the 30 days when coverage commenced. We contacted customer service to confirm commencement of coverage and request details for subsequent payments. We were told future payments would be drawn from the subject's credit/debit card account. We advised that was not acceptable and was not agreed to nor was it discussed during the initial sales process. And had it been stipulated, we would not have proceeded 30 days prior.

I recently moved due to a job transfer and subsequently, I had to rent out my condo. I bought this warranty in hopes of mitigating a huge problem for the new tenants when I lived nearly 63 miles away. Within the first week, the tenant said she had a problem with the leaky bathroom sink. My first thought was great; I have a warranty, and so I initiated a claim. My condo is in Woodbridge, VA and upon further research of the contractors FAHB was going to send, I ascertained that this plumbing company was a small shop operating out of Virginia Beach, VA which is 3 plus hours away!

First American Warranty (FAW) lies! I got them because I bought a new home in December 2012. By January 2013, my hot water heater was making loud banging noises as a result of sediment. The noises could easily be heard by neighbors. FAW contract states (limits of liability #2 and #3) that they will basically repair or replace an item based on "normal wear and tear." So FAW sent out 2 plumbers who said the sediment noise was caused by build up of sediment over time (normal wear and tear right?) and both plumbers said it could not be repaired. FAW then said they won't replace an item that has not been maintained properly (limits of liability #13). I just bought the house. How do you even maintain a water heater properly that sediment does not build up over time?

Trying to cancel service is like jumping through hoops. The company says it is a binding contract, yet didn't charge us for two months, then decided to - how convenient. The lady that I dealt with, Cara, shouldn't be dealing with the public. She was nasty and snotty. If I were her boss and I heard her talk to me the way she did, she would no longer have a job. I will make sure my friends and family know not to do service with this company.

Perhaps it's First American's standard that following placement of a work order that it's acceptable for a customer to not have hot water for not 2 days, but potentially 4 days! Work order was placed Thursday on leaking water heater and no hot water in the house. There was no call from the plumber on Friday until I called him. He said he didn't receive a work order and couldn't get to me until maybe Saturday or Sunday. Today (Saturday), I'm told it’s Monday. And if a water heater has to be ordered (since he can't just pick one up from a supply house - First American has to place the order), it will be an additional 1 to 2 days. To add fuel to the fire, I even verified my water heater is under warranty, but if I don't want to pay the labor, I have to go through your inept personnel and process.

Simply put, they will not provide service for premium paid. We purchased a home 10 months ago and were given their info by our lender. Within that time, we had two plumbing issues which they refused to cover. The first was the washer drainpipe was clogged. They sent out a contractor who said they would not perform work because no clean out and left within five minutes. We ended up paying $300 for a plumber to make necessary repairs. First American billed us $60 and when we disputed, they threatened us with collections. Most recently, the drainpipe in the bathtub was clearly leaking from the joint. We called once again and they sent out another plumber in an unmarked van who claimed he did not have the part needed to make repair. He would contact First American and they would call to inform me when they would return.

I purchased a home warranty service upon purchase of my home with First American Home Warranty. I have had several problems with my AC/heater unit. They kept sending out the same technician (they have been to my house around 15 times), resulting in loss of work as I waited for them to show up. I have asked numerous times for another company to be assigned as they weren't fixing the problem. They told me that they would take care of that, but it never happened. Once again, I had the same company come out to my home. I have had them return 4 times to charge my AC. To top everything off, I was informed by a supervisor the last time that I would not be charged a service fee as this is the 4th time for the same issue, and I just received an invoice from the Home Warranty Company saying that I had to pay or they wouldn't come out again until I did.

First American sent a technician from Airflow Heating-Cooling, Inc. to take care of the problem. Airflow is in Livermore, CA and the problem is in Lodi, CA - that is a distance of 90 miles. The technician was very disgruntled saying it was out of his jurisdiction and he could only come after hours or after dark. Now why would 1st American send out a technician from that far away?

I am currently working through a furnace claim. My experience has been aggravating and similar to every other review I have read. Their customer service is not "World class" like they claim. The contractors that have showed up to perform my furnace work are unprofessional and lack basic knowledge in their field. I don't know where they are finding these companies, but my contractor made numerous drug use references during the install and many more completely inappropriate comments. Be prepared for a very frustrating and trying experience.

We forgot we had a warranty and we were missing moving. Also, we never received info or copy of the contract. We had work done on our heating and air conditioner, and a while later, our real estate agent came over and asked us how it was going. He told us that it was covered under our home warranty and to “give them a call and tell them that you never got paperwork”. I got a busy signal and sent an email telling them what happened. I was told there is nothing they could do and we did not follow the rules. They don't care if we got paperwork or not. We had to call first.

On 09/26/2012, we lost our home. The following month, I called to cancel. I was informed she could not cancel because the home is in my husband’s name. Okay, I respect that. Thirty days later, I tried again - same words repeated to me again. Today, we get a letter saying, as of 09/11/2012 (that’s date on the letter), important information regarding our home protection plan. We call during the holidays; husband's at home (at a great time to call). First 3 minutes, they tell us to email a letter of cancellation to stop payment. Two months later, two payments later, and five minutes later after the call, we finally got what we need to stop money from coming out of our account.

My first experience occurred last summer during a heat wave, temperatures of 104 in North Carolina when the A/C unit froze. I called First American and was told they could have someone out in 4 days. I called a local repairman myself and he was there in 3 hours. Currently, the fridge doors would not stay closed. I called First American and they sent a repairman out in three days (not a crises this time). He called one half hour from the house, but never showed and never called to cancel. They rescheduled on Monday (two days later) and the repairman showed, but could not do anything because the repair order was not correct. Two days later, he does show with the proper paperwork, but now needs to order parts, two weeks delay and one month before he can get back to repair. First American offered to give a cash back, $19.81 on a $250 repair. These guys are crooks, incompetent or both.

We have been living without a dishwasher since we moved into our new home. They sent a technician out to service the dishwasher, which took three weeks. The technician could not fix it. We have waited for two weeks for them to replace it, and none of the representatives seem to care. The warranty is not worth the paper that it is written on.

They are beyond a waste of money! If anything happens that isn't a cause of "normal wear and tear", they won't fix it! A toilet overflowed in my house and all the water ran down into the ductwork, meaning I need to have it all replaced in order to not have black mold and to make sure it wouldn't ruin my heater. In my contract, it said the ductwork and heating unit are covered but when I called to file a claim, they said they will not come out and fix it because it was the cause of a "secondary" reason. Such a waste of money! When you really need them to fix something for you, they'll just say it's not covered! Do not buy them if you are looking for a home warranty! Look for a real home warranty company that helps their customers when they really need them to!

I am beyond frustrated. I requested a particular contractor but they refused. After sending another, the contractor was unable to install a gas heater for 5-7 days in the middle of a cold snap. The tenants have a baby and that was unacceptable. I requested that the claim be given to my choice of installers (on their vendor list, by the way) but they refused. They could have installed the next day. The only alternative I was given was to take a buy out, and it has been 4 days now and they have not given me the pricing. Their customer service people have been rude, unhelpful, and just plain ugly. They have totally forgotten who the customer is and what they are getting paid to do. I property manage dozens of homes and they are willing to lose several contracts by not servicing one to my satisfaction. I highly recommend you not use First American Home Warranty.

I cannot recommend First American Home Warranty. I have an older home and the last time the appliances were installed was in 1981. They were mid-range appliances. Now they need to be replaced. With a clever plan they called feature-for-feature, I have learned the following: When I asked for the appliance to be energy-efficient, I was denied. My unit came out 10 years before energy-efficient appliances came on the market (no feature to match). They don't match quality, so the appliances offered being from the bottom tier have terrible reviews/consumer complaints. When I mentioned this, I was advised that they do not consider them.

I'm very dissatisfied with their customer service and their choice of contractors. Their agent simply yell at you when you call in with a concern! They sent a tech to repair the air condition unit. The sales tech called me trying to upsell me some work such as cleaning the unit on the outside which is a maintenance matter that I can take care of. I simply declined; however, he called the warranty company and states that he won't perform the work or warranty it if he does perform the work. When I called in with my concern that he is just wanting to upsell me a service, the warranty company refused to give the go for the tech. The air unit was not properly fixed and the warranty company still sent me an invoice and expected me to pay because the tech simply came to the house.

These guys will take your money but won't pay for expensive repairs. What's the point of paying for a warranty if you're not actually covered when something costly comes up? They have loopholes and ways of backing out of any responsibility. They are absolute scammers. We added our AC unit to our warranty plan because we had been having problems with it the previous summer. The rep we talked to on the phone said, "Is your unit currently working?" It was working so we said yes. Was it working great? No, but that's not what they asked. We added the coverage and then about a month later, we started using the air conditioning. After a few days of having the AC running, the lights in the house dimmed and the AC went out. Thank heavens, we added it to our warranty plan!

First American Home Warranty is all about providing customer "service" while not actually servicing your home. It's easy to reach an actual claims rep (after you muddle through their phone menu), but it's darn near impossible to get them to actually service your property in a timely/quality fashion. We've had the plan for the last 6 years and have only been able to get them to do minor fixes (garbage disposal that I could have switched out myself for only a bit more than the service call deductible and a button replacement on a dishwasher). Even these minor fixes were done by unprofessional contractors with low quality parts (the broken garbage disposal was an expensive model that was replaced with an underpowered discount one).

Don't waste a dime on First American Home Buyers. We didn't even pay for the coverage on our home as the seller paid for it when we bought the home. They tried to invoice us for months for service that was done before we even closed on the home. After multiple phone calls and threatening letters from the collection agency, they reluctantly removed the service fee that was made before we even owned the home. Please do not waste your money with these scam artists. They are rude, don't care and the worst company I've ever dealt with.

This company has been an absolute nightmare. We live in Texas and have been without AC for 4 days so far. The first contractor they sent tried to rip us off, which resulted in us having to call our bank and cancel a check. The contractor asked us to write him a blank check for $300, which we were told afterwards to cancel because he wasn't supposed to do that. The second contractor they sent was just as bad. First American said they would arrive between 10AM and 2PM and the guy didn't show up until 6PM. He then yelled at my husband because he was pulled over by the police for speeding on the way to our house. The contractor gave the report to First American the next day and we were told it'll be another 6 days before we can expect to have AC. Their customer service is absolutely rude and hasn't helped one bit. No one called us to tell us the contractor was running four hours late and no one has called to give us any kind of status. We have to call everyday. Our house has been 90 degrees every day and it looks like we have no relief in sight. Do not waste your time or money.

AC broke. I called it in 29 July. As of today, 27 August, the problem has not been fixed. Finally, I received the list of uncovered costs from the contractor on 24 Aug. About $400 of the $1,125 of the uncovered costs are in the contract to be covered. It seems like First American allows the contractor to "pad" their uncovered costs. Contractor won't do the work until they get the uncovered cost paid for upfront. That's almost 30 days without AC in August in Texas. I'm hot in many ways. Now it is a challenge to get a realistic uncovered costs list. There is no urgency on First American's part to resolve this. They are very friendly on the phone (if you can reach them) but can't get the job done. I am not happy!

Electrical panel on gas range went out - I have been waiting for over 2 weeks for an answer from the technician or First American to answer what is going on with my oven. The technician told us he couldn't get parts, then came back a few days later to take our electrical panel out to see if it could be rebuilt. But he has never contacted us again for the status. When I called to discuss with the supervisor, I told them I wanted to "cash out" my service call (whatever they would pay to get it fixed) and then cancel my warranty. They are the biggest ripoff company and you can wait hours on the phone and never get a call back or any resolution.

Customer service, well that is something that you will not be provided with when you use First American Home Buyers Protection. Another thing you will not receive is a prompt response to a service call. I would strongly recommend anyone who is considering a home warranty policy to consider doing business with any other home warranty company.

I called three times and left messages since it was out of their time frame. I cancelled our insurance on this property since we sold it. They continue to take money out of our account because they have no record of my calls on answering machines (so why have them?). I called this morning 10 days after I cancelled and was told I needed to contact via another e-mail address. I am furious… no record... collecting $ on a house that is owned by someone else. I was told it would take another 30 days to process and it goes on and on. I contacted my bank today and have issued stop payments and asked for my prorated money back immediately. They were good to help someone when help is needed - that’s the good part. Attempting to stop the insurance is a joke. This is a Mickey Mouse house insurance. Shame on you! With regard to First American Home Buyers Protection, it was never discussed when insurance was purchased. Never again First American. - Donna **, former property owner in Midland, TX, now living in Irving, TX. Joe ** is my attorney.

The service, or lack thereof, is atrocious. I called on 7/24/2012 to have my air conditioner serviced as it was not working. On 7/26, they sent out NorthStar Mechanical located in Garland, Texas. They have now been out to my house 5 times and I am still without air conditioning. First American refuses to put on a supervisor nor to send out a reputable company which can repair the work. I am at the point of switching my home warranty to another provider. I would recommend no one use First American Home warranty service. It is now 8/13/2012 and it's ridiculously hot in North Texas.

Refusing To Replace Broken DANGEROUS Pool Heater: We purchased our home for one reason - the heated therapy pool which was needed for medical problems. On May 21, 2012, we requested service as our pool heater would not light (we did buy the "special" pool coverage). The tech came out and we showed him the rusted old bucket and shared with him our concern of it being dangerous. He said that it was a mess but that he would not be replacing it as long as he could "piece it together", because he was not about to pay $2,000 out of his pocket due to the "crappy" agreement he had with First American. He got the pilot lit and left.

I have called them concerning my A/C. They have been patching on several occasions. This last time, the A/C company said that I need to call an electrician because the breaker was overheating. I paid $60.00. I had the electrician to come and he said that the outside unit was gone and causing the breaker in the house to turn off because the outside unit was pulling too much power. FAHBPC said they will have to send another A/C guy out again. I told them that I am so tired of them trying not to replace the outside unit. We have been about a week in 85-90 degrees temperature in this house.

Our air-conditioning unit upstairs went out so we called the warranty company on Wednesday morning. We were told that a contractor would be in contact with us within 48 hours. I also called the assigned contractor several times within that time frame and was hung up on. Upon calling the warranty company back at the 48-hour deadline, I was told that someone from dispatch would call back within three hours. At the three-hour deadline, I called the warranty company back and was rudely told that they technically had five hours to return my call and that I was "lucky" because someone would be calling me within 30 minutes. I still have not heard back from them. We are extremely dissatisfied with the supposed value, service and integrity that American Home Warranty states they offer. We spent money on a home warranty for our new home and it has been money wasted.

Less than satisfactory response: The blower went out on the furnace on July 14, and it still has not been repaired on August 14. There were three different repair companies, and the parts were just ordered by First American Home Buyers this week, but it will take another 7 to 10 work days to get the parts here. It is supposed to be 105 degrees today. The legal community and First American Home Buyers offer no help and have little regard to the fact that Americans are being ripped off.

We had a plumbing emergency. We called these guys. Every call to them results in being on hold for 30+ minutes. Despite the situation being an actual emergency, they couldn't get anybody out there in time. They kept saying they are working on it and late in the evening, they said we should find our own plumber and they will reimburse it. We couldn't find anybody since it was late and they said they have scheduled a service call for Monday morning. We called them on Monday morning and discovered that our order had been cancelled! Now they tell us that the problem we have is not covered because they don't cover ejector pump systems and only sump pumps. It's hard to describe my feelings of anger and frustration for the type of operation these guys are running.

I put in a claim for a broken a/c on July 8th, 2012. They took their sweet time getting someone out but by the 12th. There was at least a repairman trying to install parts but they had gotten the wrong ones. They said they re-ordered but on the 24th, I found out that they never even actually ordered the correct parts and were, I suppose, just waiting for my family to die from heat exhaustion so their problem would go away. In the meantime, one of their reps had convinced me to buy a portable unit and that they would pay $100 towards the cost of it. It did nothing to cool the house and instead, dumped water all over my living room floor and now they are telling me that since I didn't write the claim # on the receipt (the rep that convinced me to buy it, never said a word about needing the claim #) that they aren't going to refund the $100 after all.

I moved into my home on July 13th and everything appeared to be in good, working order. On Monday, July 16th, I woke up to my air conditioner not working. I contacted First American about my home warranty and they said they would dispatch an A/C contractor and have them to call me and set up a day and time to come look at the problem. By Wednesday, I still had not heard from anyone, so I called First American back and they said they would have someone the next day, between 9 and 11AM. I took Thursday off from work and by noon, the contractor had not shown up. I telephoned First American again and they gave me the telephone number for the contractor, told me to call them myself.

I have not been taking hot water for four days now and counting. I contacted First American on Wednesday, July 18th to get someone out to fix my hot water heater, since the pilot light didn't light. They asked me if the hot water heater was a Kenmore, and I said no. I have a GE (Rheem) hot water heater through Home Depot. The First American dispatched a contractor to my home, who of course collected the $60 service fee. The contractor took one look at the heater and said that he was not an authorized technician of GE. He said that he would contact another contractor. I still have not heard from the contractor or First American.

On July 4, 2012, I called for service with North Star Mechanical. On July 5, I called them to set a time to come out. I told that the water was backing up all over the floor; the carpet was getting all wet. The lady told me that she had called my job and someone told her that I could not come to the phone right then. The lady told me that she took me off the list. I called her back within 30 minutes, asked her if she would put me back on the list. She said no but she could put me for the next day. I said, "Okay, but I need service today." She said, "Tomorrow, between 11 and 2 pm and they would call before coming." They never called. I got off from work at 2:30 pm. This was on July 6.

I bought a home 6 months ago and bought a home warranty policy through First American. A few months ago, my electricity went out. I called First American and they could not get someone out until over 24 hours later. I have children and cannot go that long without electricity. I was forced to call an electrician and pay the $325 bill on my own. Now today, I had a major water leak and had to shut off the water to my home. Same thing. I was told they cannot get someone out until over 24 hours later. This policy was a waste of money. Both these events were emergencies. You cannot live in your home without water and power. This is not just my oven breaking down. I am never using this company again.

I have had multiple issues with plumbing and central air conditioner/heater. The vendors that are contracted with First American are just as incompetent as First American. This company is a monopoly. You have to use their vendors that have just as bad a warranty as First American, 30 days. A loaf bread has a better warranty.

I've recently remodeled my kitchen with new Samsung appliances. Shortly after, I switched to the First American Home Buyers Protection Co. Big mistake as last week, my dishwasher malfunctioned, leaked water and the electronic board messed up. After I filed my claim, I got denied because the reason was that according to them, whoever installed my dishwasher got the water connector (made by grass) cracked. I've used my dishwasher almost daily for the past 2 months without any problem. I thought I got it covered by buying home warranty. I guess not.

I think a class action suit needs to be filed against First American Home Buyers Protection Corporation. Maybe then they will honor their warranty! They take the policy amount, the service fee, provide terrible service and cause so much needless stress that as a consumer, I just want them out of my life. I will gladly purchase a new appliance as to not deal with the unprofessional and untrained staff they have. The unresolved issue continues.

In late January and early February, my AC began running more and more and cooling less and less. I contacted my American First and they sent out HousePro to fix it. At that time, they found the unit to be 3lbs low on refrigerant (the unit is a 4 ton so it should hold 8lbs). The unit worked fine until 3 weeks later and it did the same thing. HousePro came out and the unit seemed to work when they left. Once again, the unit seemed to work fine, till two weeks later. At this time, 4 weeks later, the unit again kept running and failed to cool. They returned, stated they needed to order parts and came back 3 days later to repair it. Now 5 weeks later, the same thing is happening.

I filed a claim to have my home warranty company dispatch a competent contractor to fix my broken AC unit. However, what I got was a very unprofessional contractor with no customer service skills, along with 10 different service reps from the warranty company half telling me everything is covered at 100%. I could have a different contractor come out and the other half saying I would have to pay $860 out of pocket expenses and I would have to keep the same contractor. I don't know what information to believe and what to do. All the while, this will be going on 3 weeks. Now, without AC in 90 degree weather, with a 9 month old infant at home who has asthma, this is very unfortunate and I am so upset.

I received nothing but the run-around with this company! They do everything they can to deny a claim. They have many tactics to tire customers. They pass you off to someone new every time you call; there are many different departments and many supervisors in each department. They all cover each other's back. They say they will call back, but never do. They say they need more information, but then when they get it, they need something else. What a scam! Tell everyone you know that this is a big consumer scam and to save their money. Tell your realtors to find another provider. Tell your friends to use someone else. Stay away from FA!

We have had this home warranty coverage since October of 2009. I have paid our monthly renewal loyally and this is not a value. We have had 4 incidents in 3 years. Only 1 was covered and I still had to pay a $60 service fee. My bathrooms backed up and I was told that snaking the pipes wasn't covered if it exceeded 3 yards beyond my property. My water heater gave out and it wasn't covered. The shut off valve on the back bathroom wasn't working and it wasn't covered for replacement. The only item that was covered was some sort of sensor for my central heat/air, which I can't imagine would have been more than $100 if I had paid out of pocket. The designer of the insurance has worked it out perfectly to avoid high-dollar regular maintenance items (such as backed up toilets, which you would think would be covered). I wouldn't recommend this to anyone. It is a waste of money.

On Friday, May 18, 2012, we e-mailed First American about a crack from top to bottom in our oven door. I asked if this was covered under the warranty. No reply to this question but a service request to Sears for someone to come out and the fee would be $60. The technician with Sears called before coming and told me this was not covered under the warranty. I don't appreciate them placing a bogus service order just for me to pay the $60 fee. If this is typical of First American, what is the use of having a warranty?

This is about my garage door opener that I just found out that it's not up to safety code; therefore, it's not covered. This is a routine answer I get all the time from the technicians. At the time I bought the property in early March 2002, it came with the home warranty plan. I continued paying for it but every time I had an issue either with plumbing or electrical, I got the same answer. I'm frustrated and very dissatisfied with this company. Therefore, I would like to drop my membership effective immediately. I will notify my bank to stop the monthly payment. Also one more thing, per suggestion of your rep, I went online to the site cancellationsupport@firstam.com and found no link to a cancellation!

I called First American home warranty and enrolled in their service. The next day, I called to cancel. I was told to fax it in letter form. I did that on April 16th, I received the service on April 15th. On May 13th, they withdrew money from my account anyways and told me that they did not receive fax, but I had spoken to a person named Gani and then faxed a cancellation.