First American Home Warranty Reviews

I was searching for an affordable home warranty because I had one which was paid for a year when I bought my house and when I went to renew that one, it was really costly. So, I shopped around and I found First American Home Warranty myself. However, I was very disappointed with the claim I just submitted and I’m not sure if I’m going to stay with them.

As a new homeowner, one looks for this type of warranty to give some assurance against unforeseen failures in the first year. But #FirstAmerican has demonstrated bad faith, obfuscation, and unresponsiveness in my current experience. The technician they sent to look at my dishwasher told us the machine was not repairable, that they should replace it. The warranty company told us that it required maintenance, and maintenance was not covered. I tried to discuss this with the company, but they refuse to share more details of the technician's report, instead focusing on the technician's observations that there was sediment build-up in the dishwasher. In fact, the small amount of sediment in the dishwasher is NOT the cause of its poor operation - the water distributors need to be replaced (at minimum) - and maybe a few other parts. The technician concluded too much needed to be replaced, so he didn't recommend this.

First American Home Warranty is a good company and they stand by their work. We have been with them for four years. One time, we had problems with our washer and it took them three months to get it fixed. But before we renewed it, my husband spoke with the person and told them about the problem with getting the washer repaired. She assured us it would never happen again, and it’s true. We had good experiences since then. Also, the claims process has been easy, their representatives have been fine, the technicians who came to the house have been excellent, and the quality of the work done has been great.

The coverage is good for a first-time homebuyer. We continued it from the previous homeowner and once we had some pricey charges that were paid for by First American, we decided that it was a good deal for us as a homeowner. Previously, I had put in a very detailed negative review online about one of the previous technicians. They tried to get me to pay some extra money at the end of the repair and I never heard back from First American so I was disappointed. But the technician who came out most recently was very nice and efficient. The online portion of submitting a claim is also very easy. The representatives have been a little difficult at times but once I talked to a supervisor, they were understanding.

The marketing material is very deceptive. It gives the impression that your home is covered. The reality is, if anything major goes wrong, there is some tiny print excluding that item. And if you miss the exclusion in tiny print... they will charge you for the service call to point out you’re not covered. Every phone call is miserable. The reality has set in that the only thing actually covered are things that are cheaper to fix than the actual service fee. It has cost me more money using this “service” than it would have if I had figured it out on my own and called a handyman. It’s frustrating that my realtor suggested this company and I’m more frustrated having this warranty than if I didn’t have any.

When we bought a house, I found out my ex son-in-law works for First American when he told me about it. It’s worth it to me and I don’t have to buy all the different warranties from all the different companies. Submitting a claim to them is okay but it works better when they have the more local people. I initiated the claim online and then I called up the contractor. The first time, the contractor was quick in getting here and it was good. Then he noticed another problem and it got to be a big deal this last time.

I may have signed up for First American Home Warranty back when I bought my house in 1988. Many years later, I got a special offer to come back. It was also recommended by the home seller. I came back and have continued since then for the idea that things are protected by today and it works. In submitting a claim, I use the website but sometimes I seriously can't quite get a hold of the contractor and schedule an appointment. It varies by contractor though. My most recent claim was fast and smooth. I filed the claim and talked to the contractor within two hours. I got an appointment for the next morning. The contractor came on time and fixed the thing right away.

I bought an older home and I looked at getting a home warranty for a safety concern. My real estate agent mentioned First American HB Protection and it was what was recommended to me. Submitting a claim had been really slow in the past, but most recently, the service has gotten better as far as response time and the claims process has been fairly easy. I’ve had a dryer repair and it was a simple belt that was fixed and the technicians couldn’t do anything for me. They wanted me to wait another seven days. I still had to pay for their service and I got nothing out of it so, that one was not so great. On the other hand, I had a well issue recently and filed the claim about 5:00 in the afternoon, and the service company was at my house by six. That one was fantastic. Some of the companies that First American uses have been really good and some of them have been not so good.

I have a simple leak with my shower and First American has been in my place four times but it's still leaking. They spent a few hours on it yesterday and left a mess in the shower. My wife cleaned it up and five minutes after they left, the shower started leaking even more. It looks like they are looking for some cheap solution and they tried to untie and changed something. I told them I was not going to pay $75 every time they came out. Also, they showed up when they wanted to and called me about 15 minutes before they did. But I told them we were not at home because my wife and I were working. Then we had to stay from 1:00 to 5:00 and wait for them.

We got First American HB Protection for my daughter's place and we were very pleased with them. The realtor told us about it and recommended a home maintenance package for single women. We had one claim for a plumbing leak after we bought the place and our interaction with the claims rep went fine. We called them and they sent out a very good plumber in two days, and the quality of work was excellent. I paid the guy $75 and he went about his business.

Getting the insurance from First American Home Buyers Protection was part of the deal when I bought the house. I’ve had the coverage for two months now and submitting a claim with them has been a terrible experience. The amount of time that I had to go through on the voice recognition over the phone took forever. Then the technician they sent out didn’t fix the problem properly and I had to call First American again to have somebody else come out. And this issue has been going on for a week now.

I paid $160/year extra to have pool equipment covered. Oh no they didn’t. 2 examples: 1.Filter pump. Couldn’t get anyone to show up... so I had to pay my own guy to do the repair. 2. Heater. First American EXCLUDES the heat pump repair - which I discovered is the typical repair to fix a pool heater. What a SURPRISE!? Pretty clever. Great way to get out of paying claims. EXCLUDE the most likely repairs. CHOICE Home Warranty now has my business. Costs less. Better coverage. Good luck all!

I've had First American HB Protection when I first got into my house and I hadn’t had problems since. They made submission of claims convenient where you can do it online and that's what I always do, and it’s much better that way. They give a claims number and they let you know who you’re going to be dealing with and who’s gonna come out. Those people usually call within 24 hours. If I have a claim today, I’d go online and pay my fee. I don’t have to worry about giving it to the service people anymore. Most of the people that they have sent out had been very good and I was grateful about that. So, I pay so much and then they pay so much and they were very kind people. So far, their performance had been really good. If the work is not done correctly, they get you someone else. You just have to let them know. Overall, I’m satisfied.

Sent Ridge Electric out who assessed that I needed a heater/vent/fan in my master bathroom. Ordered replacement and came and installed. BUT the vent/fan/heater was smaller than the one they replaced. Ridge Electric told me First American would send out sheetrock contractor to fix the 2 inch gap where the fan was the wrong size. First American sent sheetrock guy who said the fan is too small - just need the right size installed. After numerous emails and phone calls (of which you get cut off 3 times after going through all the options to get to talk to someone) the supervisor indicated that my warranty said they DID NOT HAVE to match the size - only the capacity and function.

A co-worker has First American Home Buyers Protection. And then when I bought my townhouse about 14 years ago, she told me about them. I got them after that. Submitting a claim has been very easy. When I first got the warranty, I would call in. But then when I got familiar using the website, I usually submit an issue through the website. It takes about a day or two until a contractor contacts me. And there were some contractors who have called me more quickly than others. But they have always been very professional and polite. And I've had no problems with the quality of work they performed. It's all been done to my satisfaction.

Jokes in the subject line aside... Two quick things to note: 1) I haven't worked with any other home warranty company before - so FAHW could be the best within a terrible industry and 2) I probably got my $795 value in repairs. However, the customer service process was so unbearable that I ended up paying $1,200 out of pocket for a repair that was clearly covered - and that was never refunded. The long story short is that it is abundantly clear that FAHW's system relies on a tier of virtual assistants who do not have the authority to make decisions - only to relay the information on the pamphlets that are in front of them. Simple repairs like fixing a faucet would take 2-3 hours of my time to coordinate. My property manager would call me and say FAHW wouldn't talk to them. I would then have to call FAHW to get the repair authorized, call the contractor (because FAHW gave them wrong information every time), then call my property manager back.

It's easy to submit a claim with First American Home Buyers Protection unless I want to request the certain contractor in our town. Sometimes I have to call them to do that and I can't log-in. That's a little irritating but other than that, if I fight for it, I can make it happen. I live in a small town here and I know the contractors, so I usually end up calling them myself and ask if they got the claim yet, then they'll come out. If I get a good technician, I request them again. And so far, so good. Their customer service was good for the last couple of calls I had, but the overall quality of their work has not been okay. Nonetheless, I would recommend First American.

We have been with this company for a while now. I don't understand why is this company continue to hire these non-professional technicians. I have to continually call this particular technician to schedule for him to fix my refrigerator. I should have known he was a non-professional with a Gmail account. He did not have a receipt book for my 75 dollars I gave him. This is not the only bad encounter I had with First American technicians. It's pretty much constant.

Purchased the home with this First American Home Warranty at the end of June 2017. Around August we started to experience problems with the AC running non-stop and not cooling the home sufficiently. The home was recently re-insulated with foam in the walls and attic insulation. But on hot days the AC would run all day and never get down to 76 F where we had it set. First American sent out a technician 2 weeks later due to two cancellations and on a cool day which cost me $75.00. He inspected the unit and said the AC was old (28 yrs) and although not cooling as well as it could was operating normally so there was no warranty issue. My electric bills argued differently.

I've been in the banking industry for over 40 years so I knew about First American Home Warranty. I've been using them for six years for this house and eight years in my house in California. They've always done right with me and if it's necessary for me to file a claim, they make it easy. I submit my claims over the phone and they're quick to respond. The reps have been very knowledgeable and they know what department I should go to or they put in my claim the way I requested. And if it's wrong, they'd clarify it and put it in correctly because maybe I didn't know the terminology of certain things. My interaction with them has been very good. The technicians who have come out have been very good too and I haven't had any problems with the quality of their work.

We knew some people that were on the First American HB Protection plan and we got them by their recommendation. I typically file my claims online and it’s pretty easy. The technicians that they send are very professional and do their job. My experience with First American is so far, so good and I hope it stays that way. It's a quality company and they stand behind their work.

After plumber repaired water leak in pipe and left a 5 foot by 5 foot hole in my ceiling 03/16/2018, I contacted First American Home Warranty to send someone out to repair the hole at least 4 times. It's 04/17/2018 and still looking at this same hole in my ceiling, not good at all. Thanks a lot First American Home Warranty.

I believe in home warranty and we've always had one. We are with First American and whenever our issue is covered, they handle it. We call them for claims since it's sometimes easier than submitting them online and because I want to talk to a real person. Our most recent claim was for a pool pump and it was straightforward. The pump was leaking and they fixed it. However, there has been a few times where we've had things that we thought were covered but then when we go back and look at the contract, they weren't covered. And so homeowners need to make sure that they completely understand what's covered and what's not and that what they're covering meets their requirements.

I needed something to protect my home from anything that could damage it. A friend of mine then referred me to First American Home Buyers Protection. Submitting a claim is very simple. I call them and they help me fill it out. I can also do it online. However, I do it on the phone and make sure I complete it right than being online. And it doesn't take long to get hold of a person. They come in a couple of minutes. The technicians usually make a call within a day and it depends on what direction before they get to my home. One came from Maryland and he was there in the nick of time. Other than that, they are excellent people and I feel very confident in the quality of work they do. Overall, First American has been outstanding to me and they were very helpful.

I've been using First American for about three or four years now and my latest experience with them was great. I'm a realtor and I know that systems break down. I use First American all the time. I usually submit a claim over the phone and it takes a lot of time. I recently filed a claim for a garage door spring and I had a great interaction with the technician that came out. Also, his work was excellent.

First American Home Buyers Protection is still working on my claim, but they are back out and they are wonderful. I like that I don't have to worry and I always have a repairman. Sometimes, I get a great agent, sometimes, however, I get a bad one. But, overall, they are good. They did not charge as much and it seems like sometimes, every year the contract goes up a little bit, but I continue to pay it because I do not want to not be without them. I have had them for 18 years and I will probably have them for another 18.

My last experience with First American went very well and things were taken care of without any issues. Their rep did an outstanding job and did it quickly. He was very good and we've had no issues in the last couple of years. I will be renewing with First American in the coming weeks.

I've been with First American for two years now. They were given to me as an option for insurance when I purchased my house. I usually file my claims online and then a day or so later, someone would contact me and tell me that they’ve appointed a contractor. The contractors come by, do the work and have been nice. Then usually, First American would call back and make sure everything was done correctly and that there’s nothing outstanding that needs to be taken care of.

When we bought our house in 2008, First American was included as a home warranty for the first year that we purchased it and then we renewed every single year since then. It is an old home and we need to have some protection. We stuck with what we knew pretty much and we like First American. Also, we are satisfied with their service so we continued with them. When we've had to replace things or get things worked on, they were fair. I would recommend them if people were asking me about getting a home warranty or asking specifically about what I think of the company.

First American was the home warranty company I had originally when I bought the house and have been with them for about five years now. Submitting a claim is easy as I just go online and submit it. It’s a lot better than what it used to be. Navigating their website is very simple too. The people that they use are great and they pretty much knock it out on the first go, but we’ve had a lot of stuff done and for some of the bigger jobs, they’ve had to come out a couple of times. Like when our washing machine was out, it took almost two weeks for somebody to come out from Sears, and it would have been nice to have a little more flexibility with getting someone else that can do the same job out sooner.

I’m so glad our real estate agent recommended First American Home Warranty to me. We automatically signed up as soon as we bought the house. We've had them for five years now and submitting a claim has always been great. I just give them a call and they start the ball rolling. Then we communicate through email as the work progresses. They're easy to get a hold of and I wish everybody was more like them.

First American has better coverage and I first heard about them through a friend. My wife takes care of submitting a claim and it's mostly done by talking with someone from First American. Their contractors usually come out quickly and the quality of their work is usually good.

Horrible experience with trying to get information on a plumbing coverage. I've spoke with a claims resolution manager who gave me unsatisfactory information. Upon investigating further more and speaking with somebody who supposedly holds a position above the mentioned supervisor, I received different information which was acceptable, however promises were made to me and were not kept. I hope the conversation was recorded for the purpose of reviewing it. I am very dissatisfied with the way this company is conducting its business.

We just bought the house and we already had First American Home Buyers Protection through the people who had the house before us. We have the coverage for six weeks now and it was easy to submit a claim to them. They were also very easy to get in touch with. We've called three times and it took one to three days for someone to come out to address the issue. The people that have come out has been very professional and we've had nothing but great experience with them. When we had an issue with the leak again, I called and the same guys came out and they were nice. They explained exactly what they did and we have not had any problems since. They have fulfilled our expectations and the quality of the work was great. We were very pleased and we were talking about continuing to use them even after it expires.

We purchased a home in Arizona and the warranty with First American was offered as part of the purchase. And after my husband died, I felt that having the warranty was awesome because I was moving to a new area where I didn't know any workman. It was a good way to be sure that I got good quality workmen and that they were safe in my home. And so I kept it up when I moved here. Also, I was forced to use the house in Arizona as a rental for a while and I kept it up on that house also, and it worked perfectly for me.

I like First American's price. It was better than the others and I've had them for two years now. We've only put in one or two claims, but the experience was good. We filed it online and they were prompt in getting back with us. The contractors who came told me what they were going to do and what the price would be. Everything was copacetic.

I've had problems with First American Home Warranty in the past, but this time it was fine. They did a good job. The contractor was good. They were professional and they were on time. They also cleaned up after themselves.

First American was convenient and I've been covered with them for two years now. I submit claims online and it's easy to navigate their website. Usually it takes 24 to 48 hours before a contractor contacts me. They're good service people and they've all been fine. I had a couple of claims recently, one for a water leak and one was for a washer repair. It took about a week for each of them to get fixed. First American is a good solid company and my experience with them has been great.

I have several rental properties and a home warranty will help me with the repairs. I looked at other home warranty providers but First American was better. I usually submit a claim online and their website is very easy to navigate. Their claim process is good and it takes 24 to 48 hours for a technician to come out. However, I get a lot of excuses from the technicians in getting them to submit their findings and the time it takes to get the parts to do the repairs. Sometimes they don’t tell First American what the problem is and what parts they need to order. Then they'd say it was a big backlog of getting parts but I’m not sure if that was true or not because sometimes it’s not that way with certain items. Other than that, I have no problem with First American. The quality and service are good and they respond back to me in a timely manner.

I asked the seller of my home to purchase a home warranty. My inspector noted a small leak at downstairs bathroom. Once we had lived in our home for over a month, the drain slipped in the upstairs bathroom. They are using the small leak, in a different bathroom, in a different part of the house, to call this a "pre-existing condition." I even had my inspector contact them to correct them, and it didn't matter. It is all a con! They won't even let me talk to a supervisor. They put me on hold three different times for over a half hour each time and no supervisor ever came on the line! DO NOT PURCHASE A WARRANTY FROM THIS COMPANY!!

This company has no problem collecting your premium every month, but when it comes to doing the right thing, they don’t. They have contracts with horrible unqualified companies that work with them to lowball repairs or replacement to force homeowner to pay out of pocket. It is a scam at highest level.

There were big Ziplock bags in our refrigerator's freezer and the door did not shut well because of them so everything thawed out. First American got somebody out to the house in a couple of days. The guys came over and they knew what they were doing. But the fridge actually fixed itself because I just unplugged it and it reset itself. Still, I was really pleased with the service and I'd recommend First American Home Buyers Protection.

First American Home Buyers Protection was already part of my contract when I moved into the house and I've been very happy with them. In fact, I just renewed my contract with them. I’ve been pleased with their timely action to my issues and I’ve had no reason to seek out other companies. When we submit a claim, we either call or go to their website and tell them what’s wrong. And then they'd get in contact with a contractor which takes no longer than 24 hours. They’re a liaison between us and the contractor. And then we pay the contractor the $75 fee and that’s done. So far, everybody has been very helpful and knowledgeable. I had quite a few problems when I moved in and anybody that they have sent has been professional. As a homeowner, it's an important thing to have First American Home Buyers Protection. I’m lucky I have them.

I looked into acquiring a home warranty due to the age of the house and also for protection. I file claims by phone and submitting a claim to First American Home Buyers Protection was very easy and I was very much satisfied. My interactions with their reps were fine and they were excellent. I had a recent claim for the water heater and the contractor who came over was very polite. They did their job and we had the water heater replaced. If I know somebody buying a house, I'd tell them to get First American. We would definitely recommend it.

I looked into a home warranty for the coverages that they were covering and for the positive things I saw. I did some research online and found First American. I’ve had to use them quite a few times and when I submit claims, my experience has been excellent. I file the claim online and then, they call within 24 hours, set up an appointment, come out, and evaluate it. The last time I spoke to a claims agent, they were very good and followed through very well. And the technicians have all been good. They tell you what’s wrong, give a certain amount of time they’re going to repair it, fix it, and move on. My wife handles it if it’s an appliance and she usually requests the same company to come out each time and the same thing with the pool because we had good luck with them. First American always allow us to do that, so it worked out fine and they've always taken care of me.

My daughter said that I should have a home warranty and based on her recommendation, I went with First American. I filed a claim over the phone for a microwave that was messing up and the process wasn’t difficult at all. The reps on the phone and the technicians who came out to fix the appliance were nice. Everything was just perfect. I did recommend someone to First American. I told her about the experience I had and that she should try them because they are really nice. So, she took me at my word.

The house that I bought was and would continue to be covered by First American Home Buyers Protection. It was the seller’s choice to have the coverage. I have submitted claims and those have gone well. I generally call them and I personally prefer to talk to somebody. Also, the interactions I had with the technicians were very good. I would suggest to anyone who is inquiring that First American is beneficial because whenever we purchase products, they are warrantied for a certain time. First American will pick up the coverage once the manufacturer warranty is already expired.

I'm a real estate agent so all of my clients and I have had First American for forever. Every home that I sell or buy, I recommend First American versus others. But, I'm not satisfied. Their office is not on top of their job, and it’s not the vendors. First American doesn't take good information down. They bill you when you shouldn't be billed. They also have poor record keeping. They did this to me three times wherein they charged me. I paid the contractor and it took two months to get that straight. Also, I called about three items and the vendor only gave me one. When I told them that two of my AC's weren't working, the vendor that came told us that they could only service one because they were only told one.

First American Home Buyers Protection was sold by our realtor when we bought our home. We’ve had the service for eight or nine months now and we’ve filed claims before. They've been done over the phone and it takes a minute or two to get through to somebody. The first technician that was sent out to my home was okay but he never returned. Then the guy that took over the job from the first guy was very good and knowledgeable and he fixed our problem. And then the last guy we had out fixed our problem and he was great. We’re looking forward to being covered with First American for another year at least and I would recommend my friends to pick up the policy.

First American was already with the home when I moved in about 10 years ago so I just kept it. I stayed with them because I have had great service. When I submit my claims, I used to do it on the phone but it was extremely frustrating because I like to talk to a live person and it prompts on what my issue was. Then, I say it but they go, "I'm sorry. I didn’t get that." So, that drove me crazy. The last claim I recently put in was done online and I'm seeing the contractors on Thursday. And First American's online process is good.

I wanted a warranty so that in case something went wrong, it would be convenient for me and the cost would be good. I knew someone that used First American and I liked their coverage and cost. This is the third year that I've had them and I like the convenience of having their warranty. When I submitted a claim with them, their process was very simple. The technician who came was very professional and polite. I described the problem in advance so, he was prepared with the part that I needed. He did it really quick and everything worked great. The quality of the work was excellent and I was very happy when he left.

After getting contact to new employee from First American, Ms **, things changed and while the plumbing company remained rude for the most part, Ms ** from First American did everything on her power to get repairs completed with a reason, we agreed to charge a sum of money to me for repairs and we finally had it completed and seems to work according to needs. Wile plumbing company I still have no sympathy for them I would like to change my rating for First American to 3 stars, and keep in mind that Ms ** earned them for the company, if I was rating her would give five stars. They must be proud of having an employee like her fixing other people mistakes and rudeness.

I had two repairs done with First American on the same day. The gentleman who came out to repair the springs in my garage door was very nice and very thorough. He was in and out and my garage door opens really great since then. My other claim was for my garbage disposal that just stopped working. There was no noise, and I dissected it. I know how to set the toilet and do all those kind of repairs, but I could not get my garbage disposal to work. I filed the claim and I had been out of town for a month working on business, and I came home to a very rude letter from First American telling me that because there was kind of a metal stuck inside the garbage disposal that they are not going to cover it. It was a tiny little piece of metal that looks like the backing of earrings but smaller.

I have had First American for over two years now. Generally, I am happy with the company. Everything is satisfactory except when I initiate the claim. I had to speak to the recording, not to a real person, and that’s very inconvenient. I had a claim for refrigerator stuff and the technician had to come back a few times for the same problem but he was very helpful.

My experience with First American has never been a good one. Their people take forever and even if it’s a 24-hour emergency, it still takes four days. You get put on the disclaimer note that they’re only gonna get paid $75. So, they take their sweet time and don’t come out. So I don’t even want it anymore. I’ve been thinking about cancelling it because I’d rather just pay a plumber to come right away instead of waiting for four days. First American will put you on the back burner.

Submitting a claim has been quite easy. I just go online, and the interactions with First American claims reps were easy as well. It's been simple and quick too. The technicians have always been professional and got the job done within a day. And I feel very good with the quality of their work.

My microwave needs to be replaced. First American Home Warranty contracted with Sears to replace the microwave. Without my knowing, Sears had the microwave delivered to my house but I was not home as I was not aware of the delivery and I am unable to be there during the week. They made arrangements for the technician who would be installing it to pick up the microwave at the warehouse and bring it with him when he was to do the install. When the tech got to the warehouse they didn't have the microwave so his time and mine were wasted.

Another home warranty company in the area was having some financial problems and were not taking care of the people in the way we felt they should be taken care of. I discontinued that policy and went with First American. People I knew who were satisfied with them recommended them and I’ve been with them since. Also, I'm a realtor and I do my escrows through First American. Some of my clients had them as well and were satisfied with them.

My experience with First American Home Buyers Protection has been great. I heard about them from the homeowners I was buying the house from. They gave me that year’s protection plan and when the year was about to be up, I checked into it. I didn't know about home warranties at first though. It was explained to me how it worked and I figured it would be great to have because it covers all my appliances. All I have to do is pay a service fee for a technician to come out. I googled First American and saw the rates people were giving them. First American was the best out of all the reviews so I decided to pick it up and keep it.

When I purchased my first home, I knew that a home warranty was something that I needed to protect myself. I’ve been with First American for so long now and I’ve been submitting claims online lately, which has been okay. However, the vendors haven't been getting back to me right away, and a couple of times it’s been several days before they’d call and schedule an appointment. And I’ve had to call First American back to let them know that no one has called. Nevertheless, the technicians who have come out have been professional and helpful and have, for the most part, provided solutions to whatever issue has been going on.

When we purchased the house, First American came with it and then we renewed with them. We were first time homebuyers and we wanted to protect ourselves as much as we could. Submitting a claim with them can get a little tricky, but there's no easy way to get through. You've got to go to a switchboard and talk to an automated machine that doesn’t work well. And then by the time you get to a person, you're so frustrated. The wait times can be significant. Sometimes, there can be a language barrier in submitting a claim or information, and there's just lack of knowledge based on what's needed at the home.

Our experience with First American has been a hit or miss. We have a pool and there's a lot of limitations on what is or is not covered, then half of the stuff that goes on with it is never covered. Also, we had some items which we had them repair repeatedly because the repair doesn’t really stick. For example, I had an oven door that kept falling off. The first two times, they sent the same person out and he wasn’t sure what the replacement part was going to be. It wasn’t until the third time that I finally required they send a different vendor, and that vendor was more proactive in trying to find a more permanent solution as well as the replacement part that was needed and then replace it.

When we bought our house, First American Home Warranty was included in the purchase. We had had a different program at our previous house and we were fine with it, but First American seem to cover the same thing with a little bit less deductible so we thought of keeping First American. We usually submit a claim online and it's easy navigating their site. All the technicians we've had did an excellent job. They were professional and did their job quickly. But one time, First American had some other issues in a particular week and it took them quite awhile to get the claims resolved. Other than that, they usually get to us within two business days. They also seem to have reasonable prices and we used them all the time so we've got our money's worth.

I've had a warranty with Fidelity before so I always had a warranty on my properties. My wife knows one of the escrow officers at First American and we decided to switch because she recommended it. This is my second year with them and right now, I have a garage door claim. They came, fixed it, and charged me a ton of money. Then the garage door had problems again last week and I still can't get anybody to come out to fix it. It has been a pretty poor experience. My experience with Fidelity was much better and I've considered moving back because of the service I get with the contractor and how long it takes for them to come out.

I like First American Home Buyers Protection. I have had them for a number of years now. When I had some problem with my electricity, I went right there and paid. Without the contract, I could not afford it. With this right here, I know what I’m paying, and I know what they are going to do for me. In submitting a claim, in two or three days, either they will call me and say, “We can get you on this day.” If they cannot give it, they will call back and say, “Well, we can’t get you now. Something came up.” So, that’s fine. The techs they sent out were nice and polite, too.

Whenever I submit a claim to First American, I do it over the phone and they take care of it. Their claims reps are very professional. They put me in touch with someone who would take care of the issue and they gave me a telephone number to call the contractor if I wasn't called within 24 hours. But generally, the technicians come out the next day and I've had no problems at all. They were very professional too. They did what they were supposed to do and were out in no time. I’ve been very satisfied with First American and they've served us well.

This warranty came with our house so we had no choice but to use it, our heater broke and they sent a technician out. The technician diagnosed the problem and everything seemed fine, until he started complaining that he was too busy to order the part and didn't have anyone in the office, I thought that was strange but no worries, a week went by and he did nothing... Then when he finally did order the part we find out it was back ordered. Two weeks later I call just to get an update in and tell me the parts in. Meanwhile the technician tells me they didn't approve the order for the part and he would have to put a band-aid, never came.

I decided to get a home warranty for protection and First American was recommended by friends. Whenever I submit a claim to them, the process is easy and they are generally very responsive and good. I've submitted claims to them both online and over the phone, and their reps were courteous and professional. The technicians who have come out to our home were generally very qualified people. We talk to them and they provide good professional advice. First American is a good company and a good service.

My unknowingness of the new home I was buying led me to get a home warranty with First American HB Protection. Their website was easy to use and submitting claims online had been seamless. Then I would get a call from a contractor the next day, so it was very effective. But, there had been times where the contractors didn’t fix the original problem because they got feedback from First American that they would not cover it even though it was associated with the initial problem that was covered.

When I bought my house, the warranty company that I had wanted $300 a month for 15 months. I asked my mom through a friend that goes through First American Home Warranty and she said that they are really good. They're also way affordable, and the people are very professional and get the job done right the first time. Submitting a claim was super easy. I did it online and I got it done within 10 minutes. The techs normally get out here in about two days and they are professional and courteous. First American is a great value.

I've have had a policy with First American for 4.5 yrs, the first couple of times I was satisfied with the outcome of my issues. 2 weeks ago my water heater had a major meltdown, it took 2 days for anyone to get back to me. They only have one plumber that will service my area, an elderly man over an hr away. It took a week to get a new water heater only to find out the vents don't match up, he was told they would cover the part but it had to be ordered.

If something breaks, the home warranty company would fix it. I got a policy with First American and I paid for it a few times for a year, but they're not that good. My contract with them says that they would fix my stove, my refrigerator, and my dishwasher. But when I called them to come and fix my refrigerator, they said they wouldn't do it. The ice button at the bottom of the front panel was broken and when the contractor came over, he wanted to take the $75 from me even if he didn’t do anything. He only offered to see if they would work on that then later, he called me and said they wouldn't work on it. So I don't know what's the use of having First American.

I will say thank you for actually following through, but I still wouldn't recommend anyone paying for a home warranty. We learned our lesson.

We went with this other company when we bought the house four years ago. But they totally sucked and it was like we didn't have any coverage, so I wasn't sure what we were paying a yearly fee for, being that everything we did seemed to cost money and they didn’t cover anything. When it came time to renew, we started shopping around. I worked in the mortgage industry and I knew First American was a big thing and seemed to be a trusted name. We switched to them and we've been utilizing them for three years now. I usually submit a claim online which is easy to do. Then, the contractor calls within a day or two and makes an appointment, which is always within a reasonable timeframe. So far, the techs who came out have been courteous, polite and professional. They got the approval needed, did whatever was needed to be done in a timely manner, and the quality of their work has been great.

First American Home Warranty was suggested by my real estate agent when I bought my house. I fill out a form on their website when submitting a claim and it is fairly easy. I would get a confirmation within 24 hours from them but it varies with the repair technicians. I have submitted about three claims and in one case, I heard from the tech in less than 24 hours. It was about a couple of days with another one and the other one was a week and I had to do a follow up.

Absolutely terrible experience, had a claim that wasn't covered, paid for it out of pocket. I asked for just a little common courtesy on the claim. The plumber said he isn't certified to diagnose the problem being that it was a septic system, but tells them his diagnosis is that the septic system needs to be pumped. I have a seller disclosure documenting the system being pumped last year. All I asked is that they send the septic guy and if it's not covered at that point then I would pay, I then try to add said missing coverage and was told that I couldn't add coverage while there is an outstanding issue. I now call back and said I am now outside the 60 day time period by 8 days. I felt disrespected and taken advantage of in the nicest way possible of telling them no we will not help you. I always have home warranties and I will gladly be paying American Home Shield for coverage next year.

On my first experience with First American, they were very reliable and they provided the services that I needed. But my most recent interaction with their technician was not as good. The process with that particular contractor was a little bit frustrating. They booked three appointments and it created a lot of confusion and difficulty on my schedule. That mistake could have been avoided if they were a little bit more professional in gathering the right information on the part that needed to be repaired. But overall I'm satisfied and I'm relieved that I was able to get the part repaired. First American is a great service for your basic unpredictable needs and I would certainly recommend it. Their pricing is reasonable and it's also convenient online when you can interact and open a claim electronically if needed.

I'm a homeowner and I figured that at some point if certain appliances would break down, I would need some extra protection. I first had American Home Shield and when I put in a claim with them, it seemed like they didn't want to cooperate or live up to what they promised to do on the claim. So, when my renewal came up, I decided to go and stay with another company. My interaction with the reps at First American is pretty good other than the fact that when I call, somebody's foreign and I can't understand what they're saying. I usually submit claims over the phone and at times the process is a little redundant and hectic. Overall, it's okay, but it could be better. A technician normally takes a day or so to get out to me and does a good job coming in and making a friendly, easy conversation.

First American Home Warranty was the company that the realtor suggested we get a homeowners warranty with. We've had two different people then - one was an electrician and then we had a heating and air person come out. They were very nice and professional. They called and notified me when they'd be here so I'd give them a time frame. The quality of their work seemed to be fine and I was very pleased.

We had had two appliances that we tried to get fixed at the same time so we had two claims back-to-back with First American and one of them went much easier than the other. I've submitted claims a few different ways and doing it online works out better because I've done it verbally and it was a little slower. With the online way, I got my log-in and everything set up so when I put in the claim, the tech came right out the next day. Everything was completely fine and that was wonderful.

I was a customer for almost 10 years. In that time the service technicians went from bad to worse. I have been accidentally paying for 2 warranties since 11/17. They refused to refund my payments and seemed happy that I was getting taken advantage of by them. I will be filing a complaint with the Texas Department of Insurance and disputing the charges on my card. I had 3 technicians for 1 heater problem in one month. The same problem had been happening every year for 4 years but finally seems resolved. The customer service is awful and they send no name “companies” to “fix” your issue. It’s my own fault for not finding a new company years ago. Don’t be fooled by a Realtor who recommends this company. Buyer beware. There are other and much better options for the same price with no runaround. Good riddance First American.

I have had First American Home Buyers Protection for years. My husband had it when he was with real estate and we just kept it after he retired. Recently, I had trouble with my water heater and my sink faucet was leaking. And then, I wanted them to check my commode. So they sent this plumbing company that I've never heard of, and their plumber fixed the sink but it has a little hole that comes up from it. As a result, I can't use it since it leaks around it. What I needed is a new faucet because ours is 26 years old and it's been there ever since we built this house. Then my commode is only five years old. When it fills back up with water, it makes this horrible squeaking sound.

We’ve subscribed to First American for over three years now and we haven't had any issues with them coming out and handling our claims in an efficient time. I could call them or file a claim online and they're handled it fast and easy. Their customer service reps have all been helpful, happy and easy to talk to. The technician who came most recently was a friendly guy, knowledgeable, and explained to me what he was going fix and how he’s going to fix it. All of the technicians who came have been efficient, clean and left the house clean in the same way they came in the house. The quality of the work they performed has been good overall and I haven't had anybody back to fix any issues that have been fixed.

The guy whom I bought my home from included First American Home Warranty with the purchase and he paid for the first year. The first year was really good but when I renewed the contract the second year, the price went up and the service dropped. I have two refrigerators wherein one is not freezing and the other one is making a noise. I got two calls in now on those two and it has been a month but no one has still called or assigned the repair to anyone. I reached out to First American and I found out who the contractor was and called him. He said that he's going to call me back but I haven't heard back from him at all. Also, one of the refrigerators have been fixed before and during that time, it took them about five months to get it fixed. I called back since it's broken again, but because it's past 90 days long since the repair and the guarantee only works for 90 days, they told me I have to pay the service agreement again.

I opened my refrigerator and the interior was warm. I checked the freezer and food was thawed. Called First American Home Warranty and they scheduled an appt w/ SEARS. To make a long story short there were 4 visits - 1st visit (6 Feb 18). SEARS changed the thermostat. 2nd visit SEARS came out and changed the starter. I requested another company (which will be the 3rd visit) because SEARS first available appt was a week later. 3rd visit - A contractor came out and stated I needed a seal/compressor. Contacted First American and they made an appt with SEARS for seal/compressor. 4th visit - the SEARS contractor could not guarantee that the seal/compressor will do the trick.

Since I can't do a lot of things around the house, getting a home warranty was the best way to go. First American has been okay compared to a lot of other providers. I'd usually call in when I have to submit a claim because I hate being on the computer. I'd get the claim going, then I'd also get the number of the people that they were contracting with to do the work and call them. The reps I've spoken with were very courteous and professional. The technicians they've sent out have been fine too. You get a different company or person every time when somebody has to come out. With that, it's a hit or miss. Last year, a person came out for a leak in my kitchen sink. He replaced one of the piping underneath the sink but he cut it too short and it was leaking. The piping had a wiggle room. So about three weeks ago, I had to call somebody to come out and that's what I was told--it was a smidge too short.

I've had First American Home Warranty for 3 years. They were great for responding quickly to failed plumbing and appliance problems in this previous rental property. This year, however, my gas wall furnace quit working and the repairman condemned it as unsafe. Rather than get the bottom of the line wall heater offered by the home warranty, I decided to take a reimbursement check and upgrade. I cannot afford to replace the heater right away and I am saving for a gas heater, but in the meantime, I was told that the warranty would be suspended until I replace the heater. During this time, they have continued to withdraw my monthly payment from my bank account even though they are covering nothing.

I've been pleased with First American. I've heard a lot of nightmare stories about home warranty companies and so far, First American has been a good company. I've been with them for a little over a year. Submitting a claim has been very smooth and really easy. I've done most of it on their online portal and I'd normally get a call from the company within a couple of hours, then the contractor who would be coming would be in touch within 24 hours.

When I bought my condo about eight years ago, a friend of mine recommended First American so I proceeded with them for the value of peace of mind. I'd call them personally to submit a claim then they'd take my information, and it has been a very easy, seamless and hassle-free process. The reps have been also very attentive and they've listened to what I was saying. They've been very accommodating too. If the time works for the contractor, then I'd schedule the work. Also, the technicians that they sent have always been good. They've always fixed the problem and I've never had to have them come back and fix anything else so I'm very pleased with the work they've done.

I am a realtor and wanted to give this company a chance on my personal home. My heating/ac quit working 3/11/18. Called to file claim... Hung up on after inputting all the info. Went to online site to enter info. Completed this 3/11. Worried, I called 3/12...they have "no record, perhaps there is a glitch in the system (their words)". It is now FIVE days later. They haven't ordered parts yet in spite of almost daily calls from me. 85 degrees. Last comment was that they will TRY to ship parts to the contractor in about ANOTHER FIVE DAYS!! One more phone call trying to get a cash out to get it repaired myself...response, "We don't know how much the parts are because we can't find them so we can't give you a cash out price to repair it yourself either." Funny, my repair contractor knows EXACTLY how much the parts are and can get them for me immediately. WHAT A SCAM THIS COMPANY IS!

I was with American Home Shield but I was very unhappy with them because getting them to do the right thing was like pulling teeth. When First American contacted me at a good time so I gave it a shot and made the switch. When I submit a claim to them, it seems to be a smooth transaction. I make a phone call, get a claim number and the contractor that they assigned calls me. The claims reps that I dealt with were fine and professional. I'm pretty in tune with the procedures because I've been with them for a while and I know what to expect when I call. The contractors that they sent were good and very friendly. However, I got a problem with one right now and apparently, they don’t back up their work.

Only downfall so far is we needed our dishwasher repaired. Bad seal, gasket, floater, broken silverware holder etc. The option we pay for, in the book says all parts covered. Well what do you know they wanted to charge $44 to get a new one. If it says “all parts covered” then cover it, that’s what we pay for every month on top of the $95 service call fee now.

March 6, we unplugged our fridge, filed an online claim for our fridge, it was freezing everything in the fresh food compartment. Mar. 7, claim was processed by First American, technician was contacted and date scheduled to come out. Mar. 9, we plugged in fridge so it would be on and cold when the tech showed up. Tech arrived on time, wanted service fee payment before starting work, we paid by check. Discussed details with Tech, showed him the temp gauge in fridge, 4-5 degrees below control panel temp. Tech said he needed to order parts and re-schedule a time to come back out with parts to fix problem. Stated on his invoice fridge worked fine and left the fridge plugged in.

I’ve had a warranty with this company since I bought my home in 08. They have been a great company until a couple of years ago. Over the last few years I’ve had a few claims and each claim it takes a couple of days for the vendor to call and then a few days to get my problem fixed. Every claim in the past few years I’ve had to pay significant out of pocket expenses. Furnace was $700 out of pocket not including the service fee. This week water heater went out and I have to pay $690 out of pocket not including the service fee. The point of having a home warranty is to avoid large amounts of expenses and I will not use this company anymore.

We have had this for one year. The refrigerator started to freeze the food. They sent out a repair guy and he said the fridge was a poor design and that it did that if things were too close to a wall near the freezer. It had worked fine up until then. They closed the case. We called back and they sent out another company. The tech told us that a damper door was not functioning and would order a part. When we called to find out about the repair they said it had been denied and that everything was working properly, but that it was set too low. He reset it, but it kept freezing things. They closed the case again. I called and they said they would send someone out to rediagnose it. It is frustrating that everything is handled from Guatemala or the Dominican Republic. I actually called the renewal line and got someone from Arizona. I told her my frustrations and she forwarded me to the Dominican Republic.

I switched over to First American from the warranty company that came with the house. I always submit my claims with First American online and it is a very simple and easy process. And I usually get technicians quickly. I’ve had very good experience with them and always been satisfied. They do a good job. First American tends to send the same technicians that they sent before, which I like a lot. Having First American is worth it.

I was told that First American HB Protection had great service and so far, I’ve been satisfied with them. It’s been a couple of years now since we got them and our experience in submitting our claim was very good. We did it over the phone and the rep was good. The last technician was from Sears and he was here within two days. He told me what he was doing but the job that he did was not the correct function. They’re currently backed up so they couldn't repair the issue. Nevertheless, First American is a very good company and I have recommended them. Having a warranty is very important because things would just come up and the warranty will cover that.

When we bought our house, our agent gave us a stack of different warranty companies. We went through that and it appeared that First American HB Protection had the best consumer report type reviews and their price was good. So we went with them and we just renewed in July. We live in Alaska and we are not there at the house all the time. So for us, the warranty is very important because we don’t know the vendors too much and we could count on whoever First American called to repair something.

When I file for claims with First American Home Warranty I do it over the phone and the claims reps I was able to talk to were adequate. And the technicians have been professional and timely mostly. They have done what they're supposed to do. However, the overall claim process is terrible. First American has a lot of fine prints to try to not cover anything. It's an awful and horrible business. It's not worth the money and I feel completely misled. I dislike them strongly.

First American Home Warranty does not stand behind the service providers and contractors they send out to their customers. After 30 days they want to charge another $70 fee even if it is for the same issue that was not fixed on the first service request. I would not recommend nor would I ever use them again!!!

We had this company purchased when we bought our house, they were recommended by the realtor, so we asked the sellers to purchase it as part of the contract. They were really good up until we wanted to renew our contract with them. They stated that it could not be renewed but couldn’t give us a reason why. They have something in their contract that states It’s up their sole discretion if they choose to renew your contract? We always paid our contractors on time and never had any issues with the company but they couldn’t give us a reason why they wouldn’t renew our contract?

I had a good experience submitting a claim to First American. I either do it online or I call the 800 number. For the most part, the technicians they sent are okay. Though, I had a bad experience a few years ago with the guy who redid our hot water heater. He hooked it up wrong and then we had a gas leak. Other than that, the quality of work performed by the technicians is generally good.

I've been First American's customer for seven years. It was something that came when I bought the house. I just renew the warranty and it has worked okay, in general. But sometimes, the contractors that they dispatch are not high quality. There have been times where I have not accepted the job and I have to call again and they send another person. It takes a long time for them to recognize that the contractor is not knowledgeable. I have higher end appliances and most of them are new. Not all the contractors are versed in repairing or doing things the way I expect.

Every time we've ever had anything, First American has always been there. I bought the warranty 20 years ago when we bought our house. Our realtor recommended them and we thought it was a good idea. I call when I submit my claims. The only problem I had was calling down to Costa Rica or El Salvador. It’s hard to understand them. The people didn't speak good English. Then I got a phone number for guys here in the United States. Since then, we’ve been getting better service.

When I bought an older house, I knew there was going to be something wrong with it so I figured I'd get some help on getting it fixed. I trusted my realtor who was so good to me and I went with First American. The first time I tried to file a claim, I went through their phone system and it took quite a bit for them to get a contractor out. I've gone and done the service request online as well and it also took a bit of time for the contractor to call me and set up a time.

Stay away if you want to save yourselves the hassle and money. My Refrigerator started having issues around 12/15/17. Once I started the claim process, the service contractor came by next week to fix the issue. The issue started again within a couple of days and that’s when my nightmare started. I had to make several calls to the contractor and First American to get a 2nd appointment scheduled. The service contractor eventually came 2nd week of February 2018 and said that several parts including the compressor needs to be replaced and they will make the necessary arrangements with First American. After this the contractor went completely off the radar and would not respond to my calls. I had to escalate this to First American multiple times and they finally assigned a claim specialist for me last week of February.

I've been with First American for six years now. When I got them, I was having different issues with the house and I thought it might be good to get a warranty. I usually go online to submit claims, which is convenient but it is also a little confusing and difficult to go through. The website doesn’t say on the front page that I got to go to the top and hit the little unknown emblem to make a claim. There should be a place on the site where it says the claim on the very page that you get. Also, they should have a place for instructions on how to cancel the services. I had a problem when I had complaints about First American not covering some of the items that I thought they should.

When I bought the house, First American was there and I continued it. I had problems a couple of times and they came and fixed them. The first time was a bad experience. My cooler was not working. I switched the AC and it would not come on. It took almost a week for it to be fixed. Three different agents came and kept going back and they were not able to fix it. The first person who came could not figure it out. I told him it was the wire but he didn’t pay attention to that and said that it was a different problem. And then the second guy came and was not able to fix it too. The third one came and figured it out. I told him the wire is the problem so he checked the connection here and he went to check the connection in the attic. He said there was no continuity. We were with no cooler for almost a week.

When I bought the house, the former owner had First American. When I have to submit a claim, first, I would look a little bit quick to make sure I'm covered on that particular thing. Then I would call and tell them I'm having a problem. They would usually let me know who they're going to call and give me the phone number so that I can call them if they don't call me right away. The service has been good. It's $75 when the contractors come to do the service and it usually gets resolved. While there have been a few contractors who don't try real hard, most of them have been very good.

I've had First American for over two years. A friend of mine that used to come and worked on my computer told me about them. Somebody told me they were good. I figured that if something breaks down, I could call them. Years back, my ice maker wasn't working and a guy came out and got it working. It's not hard submitting a claim too. I just call and they just send someone.

When I purchased the home, this was the company that was recommended for the home warranty. After 2 months, I filed a claim for problems with the pool plumbing. They declined the claim with the explanation that this is a pre-existing issue. The explanation of the problem from their technician was calcium buildup inside the pipes and it was causing leaks.

We have a good experience with First American and we’re happy that we renewed with them. When we bought our house, the homeowners included that as part of our sales. So they had purchased it and then we bought the extension after the year had run out. Submitting a claim is easy and takes only a few minutes. We usually get a response within a day or two; two days is the longest I’ve had to wait. Everything has been hassle-free when having to deal with a claim or request someone to come out. The process is user-friendly and painless, which I appreciated. Most of the techs that have come out have also been easy to work with and helpful. The last guy we had out was really nice. He was a plumber. And last year, we had a guy who I don’t know if he fully knew what he was doing, but the situation ended up getting resolved, so that was fine. And overall the work they’ve done has been good. Aside from very good service response time, all our interactions with First American so far have been positive. Plus, the deductible is reasonable.

When I first bought my home, the last homeowners used First American and I stayed with them out of laziness. The service is mediocre. The claiming process is not that bad and the reps have been fine. Every time I submit my claim, I have to call them before they call me. It usually takes at least 24 to 48 hours until somebody responds. The techs were satisfactory. Some of the contractors are not great with appliances. I would tell a friend to research to see if they can get a better deal somewhere else.

I have many years of Customer Service under my belt, and I have NEVER experienced such poor customer service. When we bought our home, First American was grandfathered into the home – so we have continued to renew with them. Within the first year of owning the home (Jan 2016), the coils in our HVAC burned up. We called and explained that we had a 2 weeks old newborn at home, please send someone promptly. We went round-and-round with their agents about who had the ball in their court - warranty company? Or contractor? It took 3 weeks and 3 visits to fix the issue. 3 weeks of freezing cold temps and spending the coldest of nights at my parents’ house to keep my son from getting sick.

I wasn't happy with the groups that I had when I had the water heater replaced. They had so many add-ons that were so unnecessary and they lied to me. I paid my handyman to install it and it saved me over $100. Then on Christmas Day, my thermostat went out. Our turkey wasn’t any good because of it. Their guy took four days to come out. But I understood–there was a holiday. But then they said they had to order the parts and so it was another week and a half till they came. And that was crazy. But then, it happened again and it went down a week ago. And that experience was awesome. I called on a Sunday and the guy came out on Monday.

First American was what was offered to us but we stayed because it's a decent coverage. I've only had one experience that pushed the issue but out of all the different claims that we had over the years, the claiming process was relatively very smooth as well as our interactions with their claims reps and technicians. However, it would be better if during the communication between the contractor and the home warranty they get the right information transferred so that you don’t have any issues. Other than that everything was good.

We have had First American since 2003, I believe. I have recommended First American Home Warranty multiple times in the past because of the service we received on various claims. However, I will no longer recommend them. I have had seven claims on my refrigerator, all for the same problem, each service call $65.00. The leak has ruined my wood floors (which they will not cover). First American continues to send out a technician and will not replace the refrigerator. Three parts have been replaced: the heating element twice, the seal around the freezer once, and the main panel four times.

I gave 1st American Home Warranty two stars because we had them for one year based on our realtor's recommendation; however, they did not renew our contract and would not tell us why. This was our first home warranty and found them useful for the most part and always there and top notch on paying and fixing the issues we had wrong with our home. Being an older home with some issues when we first moved here it was nice to have the coverage and we planned on keeping 1st American Home Warranty in the future. Again, we never had a problem with the company...seemed always on top of the game and we were impressed so much that we began telling others about how great this company was.

Our First American coverage came with our house and the company has been good in taking care of things for the most part so we kept them. Submitting a claim is a little difficult however because their automated system doesn’t understand voice command sometimes, like when we try to describe the problem we're having. Otherwise, it's easy. We’ve spoken with reps lots of times too and most of our experience has been very satisfactory. Our interactions with the techs that have come out, as well as the quality of their work, have been really good too.

I decided to look into warranty as I was buying a house at that time and my real estate agent recommended First American. She had other clients that had used them before so I decided to use them as well. I usually fill out the claims online and they've been good on some claims and not so good on others. I have a first class upgrade and I find that oftentimes, the contractors that they send are not very good and are not used to working on high-end products. They rarely send people out that are certified and not everybody has the knowledge or the skillset to work on products like a Thermador or a Sub-Zero refrigerator. They send people out that tend to do more damage which cost me more money since I have to pay out of pocket to have a certified person come in and do the work. When I paid extra for the first class upgrade, I should be able to get people that are qualified to work on the type of appliances that are having issues.

When I bought my house, First American was the insurance that was part of the deal that I worked out. I submit my claims online and the website is easy to maneuver through. There was one tech that I had issues with getting back in touch with me. But when I called First American, they jumped on it right then and there. They called him on my behalf and he was better after that. I would definitely recommend them to another friend and family member.

We have been in this house since 2006 and the realtor and the person who sold the house made sure that we have acquired First American Home Buyers Protection and was paid for. We live in the Columbus area and when submitting a claim, we call First American and they contact the agent that they have in the area. Then the agent contacts us to make an appointment to come and see what they can do to take care of the problem.

We got First American eight or nine years ago. We bought the house and somebody recommended them so we went with them. About two years ago, we had some problems with somebody they sent to repair an air conditioning. It took two or three months to get their own parts and that went on for a couple of times. But the last two times I filed a claim, it worked well. The claiming process was easy. It's just that the contractor that we were dealing with was extremely bad and I let them know about it at the time. The guys weren’t very professional at all.

The people that were in the house previously used First American and my escrow company has a title company that I closed with First American. I never had a home warranty before and I just went with them. When I submit my claims, I do it over the phone. The people that they sent out weren’t great vendors and I would’ve never used those people on my own. One issue was a plumber. I’ve had air-conditioning units and a pool. They either couldn’t fix the problem or they’ve had to come out several times and it wasn’t a smooth operation to me. One vendor never called me back and never even had to fix what was needed to be fixed.

I've been a real estate broker for 41 years and I push home warranty all the time because it's the greatest thing. Our First American representative, Roberta, has been amazing. Over the years, I've had different claims for different things and they've been fine. But, one of the contractors that First American sent was horrible. I was shocked that they would even consider having him as a vendor. He shouldn’t even be working for them.

My real estate agent recommended First American to me. Navigating their website was easy. I sent my request online, the contractor called me to set up the appointment and they sent a technician within one or two days. I showed them the problem, they figured them out by themselves and then they told me what it was. They repaired everything and their work was good. I will tell a friend that it is not bad coming here.

They told me something by phone when I first start with them, then when I have problems they said is not covered, they told me, "We sent you our policy". But you know what they send it after I called them after three months of signing contract, everything is not covered even they don’t offer anything to keep businesses, so please stay away from them and find another company. Bad bad customer service.

Asking me to put $500 from my pocket to replace gas furnace as it is covered 100% as per insurance clause. Looks like they have good tie with contractor so they can make case such a way that we have pay from pocket. I asked for cashback option. They offered me only $1000 which includes gas furnace and labor. No way. I can find someone who can install it in $1000. Current average replacement cost is $3000. Total fraud.

I was persuaded to buy a home warranty with this company. Biggest mistake that I ever made. I submitted three claims; one for an air conditioner, one for a stove handle that fell off and one for the handle on a microwave that came loose. All claims were denied within a day. The stove and the microwave are over 20 years old. So the handle on the stove fell off and I put it in the laundry room. The handle on the microwave came loose because it is so old. First American sent two "technicians" to look at the problem. The "technicians" were two Russian high school kids in shorts and t-shirts who look as if they got back from the gym.

When I bought my house, the seller had bought me the first year warranty of First American and I always continued with it after. If I ever have any problems, I just call First American and it's cheaper to have to pay the service fee than having to pay out of pocket. When submitting a claim, I call them and the experience is fast and easy. Their reps are always good and friendly. Last Saturday, we had to call because of a plumbing problem. And then, it happened again last night so I don't know if they're just flushing it and then not really finding the real problem. We called the plumbing company and left them a message but they haven't called us back. I don’t know if I needed to file another claim and pay another service fee because it was for the same thing. Other than that, I'm recommending First American to people that have houses.

When we bought our house, First American had the best rate going as far as home warranties. The warranty has been working well so we figured we'd stick with it. Submitting a claim has not been difficult. I call and tell them what's going on but then there's a little disconnect between the time I make the call to put a claim in and somebody getting back with me to fix an appliance. It takes a couple of days for someone to get back to us.

We've been with First American for 12 years. Their warranty was included in our contract when we bought our house. I usually submit a claim online then wait for the vendor to call and set up an appointment. Most of the time, my interactions with their customer service reps have been favorable. However, when we've been dealing with plumbing or HVAC problems, that's when we have issues and it's where the dissatisfaction is with us. While most of the technicians have been knowledgeable and professional, sometimes, there is a lack of vendors in the area to do service in a timely manner. We are now looking for other companies because it takes so long to get a service provider out in our area. People should check out all the different avenues in terms of average response time on claims.

I have had a home warranty with First American for about a year and a half. I sell real estate and when the area rep changed to First American and I bought a house I figured that since she has always been a great person in terms of helping my clients get issues resolved satisfactorily that I would use the company she changed to which is First American. I have had 5 problems and submitted claims for all of them; one of them I dropped as the repair cost the same as the fee would have been and I thought I could save First American some time and trouble.

Wish we could rate below 1 Star!!! First American Home Warranty is the worst company I have ever dealt with. Their mission statement must be deny, deny, deny & if they have to repair then do it cheaply with substandard contractors. Had to replace a refrigerator in 2017 that took 6 weeks to get replaced. Went thru 4 different contractors including a Sears tech. Sears tech stated that the fix they are asking to him to do will not work & they should replace the refrigerator. They told him to replace the compressor $765 cost. This didn't work and after 6 weeks and a complaint to the BBB they agreed to replace. FAHW then deducted all cost that had accrued in attempting to repair, from the reimbursement cost of a new refrigerator.

I've had a couple of very challenging experiences with First American in the last few months and I don't care for the fact that I cannot pick my own service person. Last summer, it was 120 something degrees here in Yuma, and I had no air conditioner. First American sent me a service person that I didn't know and he was awful. Initially, he didn't order all the parts and when I asked him why, he said he was told that I wasn't covered. I told him that didn't mean anything because First American would tell him I was not covered because they want the money with no work. So, I told the tech that he had to tell them that I was covered. I had to take pictures of my agreement and send them to him.

If you own a home, you need something for protection. Everybody should have one. We just submitted a claim to First American Home Buyers Protection for plumbing issues. My husband called in and there was a little discrepancy on the time but it was rectified and the people were very thorough when they came out. They were also on time, very polite, and very knowledgeable. Although it took two days for them to get everything taken care of because of the mix-up in the time, where they had to reschedule for the next day, the quality of their work is good. Another thing, their claims representatives were fine and they were very prompt in returning our calls.

We had problems in the middle of the summer last year with our air conditioning unit. First American Home Warranty sent a contractor and the guy who came wouldn't listen to me when I was telling him what I had to do to make it go. All he did was opened the door to look at the unit, said what he thought it was, closed the door and did some little thing. He said to me to call him back if it was not what he thought it was and left. I called him back but he didn’t come. He ended up coming back. He kept telling me that the problem was the unit needed to be cleaned and said it was not covered under my warranty. I told him it was fine and we’ll pay him to clean it. But he said that he was not going to do that so I called somebody to come and clean it.

If you ever get Accord Appliance, call the customer service number and change the company immediately. Take my advice and don't waste your time with this company. It took over 8 months and 8 visits and they still didn't fix my fridge. I had Sears come out and they fixed it with one visit. I had to buy a new fridge while waiting to get my second fridge worked on.

I'm trying to save cost in case of a major breakage and I heard First American's service is good so that's why I preferred them instead of other providers. So far, it is good. I've been using it for several years. We can submit our claims online or over the phone. It is easy. Except for one occasion wherein, it took a longer time to get the claim approved. It was like a replacement and cash out. If the appliance is 10 or 15 years old, the company is not accepting a replacement. I have to keep on maintaining and repairing more often. And then sometimes, if the appliance is very old, it's not worth spending time in repairing again and again. I had one occasion that I had to convince a lot to get that cash-out.

Our First American warranty came with our house when we bought it. The claims process was okay and the representatives I spoke with over the phone were good. The technicians they sent out were great, too, and they were everything that one would expect. However, the whole deal was expensive. I canceled it already as the cost was too high and we're both retired.

When I just purchased the house, everybody told me about First American. I have their home warranty and it's easy to submit claims using their website. The previous techs came just once for the bath's plumbing. They were courteous and nice. They already had the $75 that one pays whenever they come. The repair took 5 minutes, but they charged another $75 because that's what they charge an hour. The issue wasn’t covered by the warranty, but it was already paid at the same time.

Our realtor purchased our warranty with First American for us. I've submitted claims online and this seemed very straightforward. Their website was easy to navigate. Our last claim went really well and it was easy. In 24 hours, I got an email and a phone call to schedule the contractor's coming out. The work done by the technician was fine. The glass door is still working, so that's good. So far, the quality of the work that has been performed has been okay.

First of all, we have been customers with First American since we bought our house in 2005. Dealing with First American was always easy and pleasant (some of the contractors however was not). All that ended today when our claims specialist denied our claim based on what I believe to be very questionable information from the contractor. Long story short, the contractor stated that damage to our dishwasher was caused by a rodent, so not covered under the home warranty. We have lived in the house since 2005 and have never seen a rodent, nor evidence of a rodent, ever.

First American came with the house we bought and we've been with them for five years. I've had an okay experience and saw no reason to switch. I submit claims online, so it's convenient and usually, they call back within 24 to 48 hours. The contractor will then schedule an appointment. The initial call is usually just a diagnosis. However, if something is broken, it takes a very long time to get it replaced. The techs won't buy replacement parts retail and they'll have to wait three to six weeks before First American can order the parts.

Platinum Repair Air Conditioning. Poor service. The time for appointments are awful. The technicians are awful. My appointment time had to be changed three times. First it would be from 3pm to 6pm. Then they changed from 4pm to 8pm. I live alone. I don't want anyone at my house after business hours. When they finally showed up they did some work but created a new problem. My home warranty co First American Home Warranty is no better as they would not send a new company. This is a process that no one has to experience. I am angry and disappointed with both companies. This is ridiculous!

First American came with the house when we bought it. In the three years that we have had First American, I have had six claims for the AC unit. Submitting claims have been easy and I liked the online options. The techs they sent were mostly good. There was a guy who came a couple of times and was very helpful. However, I had one guy who didn't seem to have any desire to work on our unit. He said that it was something he couldn't do. I told First American about it and they had to send someone else. Our AC units are really old. We wanted new units so we didn't have to mess with it anymore. Since the main reason we had First American was for the AC units, we decided to cancel.

First American Warranty company is a scam and do not fall for the false sense of security your relator may try to sell you on getting this warranty. You would have to be unemployed with nothing else to do but follow-up on your claim. I placed a request for service in Nov 2017 and it is now the end of February without my dishwasher being repaired. We have given up and have bought a new one. This is better use of our time and money. I have spent hours on daily follow up calls and documenting complaints on their website without resolution. They don't care period. The longer they can stall you the better chance you too will find it is easier to replace or repair it yourself.

We have been through hell with FirstAm. And if anybody gives these guys more than 1 star, it is paid or the employees doing it for themselves. We never had a proper repair done at home without a fight and shouting as they never get things right the first time to the fifth time. I am writing this review not out of outrage, but to let others know, chose a better company. My work order ** was reported 3 weeks ago about a fridge that was not working. They send in a contractor after 5 days of the report and this guy doesn't know electrical more than I do. He said the compressor is gone and has to order it and it will come the next week.

When I bought my house, First American warranty was provided with the purchase for the first year. They've met all my needs so there has never been a reason for me to look elsewhere. I've been with them for 14 years now. Submitting a claim has been easy and painless. The claim reps have been fine. I call and make a claim, and they get on it right then and I can get the contractor's number that day. Then the techs come out in a day or two and they've been great. If something wasn't fixed properly or if I'm still having a problem, there has been no issue with them returning. They've been good at making an appointment, following through, and trying to work with me. Also, the quality of the work that they've performed has been excellent. First American Home Warranty has been fantastic for me and I've referred several people to them.

First American has been fantastic and I have them for 18 months now. The warranty came with my home when I purchased it and I carried it over. I found it very amazing that the first year I lived in the house there were no issues. Then when I rolled on in the next six months and the homeowner's warranty from the buy-in ran out, I had back to back issues. At first, I didn't know exactly how it worked so I had a hot water issue that I paid $225 out of my pocket before I realized that I first had to submit a claim with First American for the service. I thought I could just do it then submit it them but apparently, I couldn't do that.

Submitting my claims with First American has always gone very well, and their representatives have treated me very well, too. And while I was upset with a couple of their contractors, most of them have been fine. I have recommended First American and I've told my friends that they had good service and it has been really consistent.

I have had the house a little over a year now and the agent whom I purchased it recommended First American Home Warranty. I needed to file a claim quite a bit and it's been good. They’ve been prompt with their appointments and the in-network service providers have been quick on reaching out, scheduling an appointment, and coming out. The technicians, as long as it's covered within the policy and within their expertise, have been good. There have been a few times where it was out of coverage or something else other than what we had initially thought the problem was, and they recommended me the next step. I've also spoken on the phone with claim representatives a couple of times and they've been helpful.

My realtor set us up with First American as part of our package. Submitting of a claim is easy enough, though it usually takes a while for them to get someone out. We call them to submit the claim and they get a hold of the dealer, then they have to call us and send some email. That usually takes between a week or two weeks.

Had an account with this company for more than 20 years. Have never had what I consider to be a satisfactory experience with any of our claims. This time, I had to call to find out that 30 days after our claim was filed and the contractor came out, took our payment and told us our sink would be fixed, our claim was denied, while at the same time First American was billing us a second time for the service call, saying we never paid. The sink was cracked due to abnormal wear and tear. The sink is over 50 years old, and corrosion should have been repaired. How can you see corrosion on the bottom of a sink encased in a vanity. This is simply my latest in a long stream of complaints about the poor customer service of this company. We have cancelled our contract with them at this point. I would never recommend signing up with this company. They have absolutely no concern for their customers.

I heard of First American online a few years back and I've been with them for three years now. However, submitting a claim has not been really great. I had to report them to the Better Business Bureau a couple of times. It took them about a month to fix the dryer and they know it's specifically them but they will never do anything to resolve when it was something so simple and then they charged me $75 twice. So right now as soon as I have a chance, I'm planning on canceling that policy and I'm looking for another warranty company. Also, their claims representatives were horrible because the only response I would get at the end was, "We can't talk to you, it's an upper management or in an upper department and we cannot discuss if so anything." They would transfer me to a voicemail but I get off at work at 5:00 and that department would close at 5:00 with really nothing.

I’ve had First American for years and I’ve used them on three items now. The latest one was for my refrigerator and they used a company here where I live in Conroe, Texas. I have a problem with the vendor and I called and I was trying to get the same person but the problem with First American is you never get to talk with the same person twice, and I would call every day and have to go over step one to where I was at every time. The first time I called, the rep gave me an extension number so I can just dial it when they ask me if I know the party line. I kept doing it but it was always somebody different answering that phone. And when I asked for the initial person, he was not available.

Chantilly, VA. We purchased our home in 2015 and have renewed our Home Warranty with First American Home Warranty company since then. Very disappointed in how much needs to be paid outside the policy by us instead of the warranty covering it. Chantilly, VA - Work Order ** - Furnace wouldn't turn on and the 2nd contractor they sent us GSNN Heating & Cooling. They halfway looked at the furnace without taking the back portion apart and stated it was the "Heat Exchange needs replaced." They stated that due this would not be covered and it's best to replace our furnace - Due to a class action lawsuit settlement with Carrier in 2008.

I had American Home Shield and then First American seemed like they had more option and better pricing. So, I switched over and it was via the internet. I've been with them for three or four years now and it’s not all that great. I usually do claim submission online and when I used them and nothing had to be repaired, I’m still having to pay for the service call fee. Also, the last contractor I have for the electrician, was more of trying to get business for him and not have the insurance we carried and that costs me $75. They weren’t very helpful in that situation at all. I wrote an email to First American and there was no response back. It hasn’t been all that beneficial. And $75 for a service call, and sometimes them not able to fix things and/or the amount of time it takes for a contractor to contact is sometimes not worth it. I think about canceling it, but there’s fear of what if something does break down and it’s a lot.

When we bought our first house 15 years ago, we knew getting First American Home Warranty was a good thing to do. My most recent service was good but I was dissatisfied with one company that took a dispatch to the home. I wasn’t having any luck with the internet version. I called back and said, “Send anybody but them." Their reps couldn’t believe and they were shocked with what I was saying about the person. But they were polite and understanding. They found another contractor and I was okay with that person. Also, my wife was disappointed to find out that a number of things that she thought were covered under the premium plan weren’t actually covered. When we first bought the thing, the premium was the highest level and covered "everything" but then there’s a lot of exclusions. But overall, they're decent and it's worth it if your house is in disrepair or older.

When I purchased the house, First American was the home insurance that came with it. I have them now for a year or so and I recently renewed. It was the easiest thing to do. But now I'm regretting it and I should have looked into somebody else. Everything is a fight and a hassle with First American. For instance, I have a faucet in a bar area that's not working and when the technician came out, he tried to fix it but he made it worse. Then he concluded that it's not fixable and that the faucet needs to be replaced. So, I called the insurance company and they said they could either replace it with a builder grade one which is some random faucet that wouldn't look anything like what I have now, or they'd give me a cash out of $40.

This company did the right thing and waived the service fee. If you call them to schedule a repair be very specific as to what the repair is and if you have all of the parts.

Our realtor back in 2011 highly recommended First American Home Warranty to us. The only bad part of our experiences was the fact that the heating system was an old boiler system. Half the time when we have made claims about it in the past we’ve had to get new contractors because the contractor we get referred to doesn’t work on boiler systems. And then I’d have to wait another few days to get a contractor.

First American Home Warranty came with my home so I just kept them. It was easy to submit claims and although their representatives didn't always have all the information, usually, they were helpful and nice. We had reoccurring air conditioner problems since we moved in to the house and almost every summer, we would go without an AC. One time, I was pregnant and another time, I had a new born baby. It was awful. When it first went out, they recommended it to be replaced. I also had an air purifier which they broke. It was a huge mess which took a month for them to finally get my AC installed.

Ripoff. Every time there's a service fee of $75. Unable to repairs. Kitchen light fixture. No! Main waterline plumbing. No! Doorbell. No! Pay over $600 yearly plus the $75 service charge. Send lazy tech.

I called First American over the phone to submit a claim and they send somebody normally local but this last time they sent somebody from a different city and it took longer. When I had called we had no electricity. I call at 7:30 and they said they were going to make it priority since I have groceries in my refrigerator. And they showed up at 2:00 something in the afternoon. And I guess the man that was coming from Modesto didn’t have all his supplies or what he needed.

We pay $70/month and the few times we have called to place a claim something “new” isn’t covered. Our basement fridge broke twice, they covered it the first time and not the second. Manager couldn’t care less about keeping our business when we called to complain about the unexplained change to our coverage. His name was Frank, and he was condescending and rude. We lost breast milk and our child’s insulin. First American is a TOTAL SCAM. They have lost our business and I hope that others will read this in time before they too are scammed.

I’ve been a First American customer for a long time. Sometimes I get good customer service and sometimes, I don’t. I get to hang up sometimes and just call back and get a different agent. Sometimes, people don’t seem to care and understand how to file a claim properly. One time they didn’t show up for some kind of repair for a GE appliance. But other times, we had to have service twice last year and both times they repaired things pretty well. I would like a phone number to call when there’s a problem and get some people that understand how they deal with problems and seem like they care to work the problems out.

I've been with First American for years and everything seemed to go okay. The claims processes are okay but I see the people that they send out. It's sometimes not too pleasant because right now I'm dealing with a representative from Sears but the person is not what I think it should be. I prefer to have another person that they can send that and that's fine. Although, pretty good technicians usually come out. I would recommend First American.

I've been with First American for years and my experience has been good. I just call them and submit a claim. The quality of work has been good, but there was one contractor that I had a very bad experience with and I've banned them from coming to my house. I’d rather not have to pay for American Home Shield, but it’s worth it if I have a big expense that needs to be covered. It's better to be safe than sorry. And I would recommend it.

I have First American for about two and a half years now and I'm satisfied with them. I submit my claims on the phone and the first rep I got didn't understand what I was saying. My garbage disposal wasn’t working at the time but I didn’t know it was called a disposer. I kept saying that the problem I had was with the grinder which was something in the sink that grinds and that everybody has it. But the rep still did not understand. She said I needed to pay $75 for plumbing. I told her that if the person should come and say it was a different job, I was not going to pay the $75. Then she asked if I was talking about the dish disposer. I told her I might not know the word but she had an idea of what I was talking about. She just wanted me to look for the word and it was really frustrating to me. So I told her not to put in my order.

Submitting a claim at First American is easy, though I don't like that it keeps taking me to the answering service. I have to keep asking for customer service out 'cause I like to talk to people. But the reps are friendly and helpful. However, I had a follow up and everybody with the home warranty kept saying they'd call me back, and no one would. I had to call them myself to follow up on a claim so they could come finish the work.

When I bought my house, my Realtor bought me six months First American protection as a gift. I’ve kept it ever since and I've been with them for 13 years now. It has been a great gift. And I don’t have things crop up every year, but I’ve been a single mom and to have something all of a sudden pop up would be catastrophic to me. I call them to submit a claim and the representatives have been fantastic. The technicians have been great, and I just pay the amount I need to pay when they come out. And I’m able to pay for the protection on a monthly basis. So it’s been wonderful and I highly recommend it to everyone.

I have only one claim and after finally I got a technician to come to my place. He told me what I already knew that I needed new AC ducts. After many days of waiting First American Home Warranty denied my claim. No report was provided. I was told on the phone that my claim was denied. Now after 3 months they are charging me $75. The customer service is horrible and it appears that they are happy to take your business but when it comes to cover the items in your home they are pretty much ready to denied your claim. I will never use this company again. It was a big waste of money and time. Don't use it. It is a scam.

Stay away! I had a very bad experience with this insurance company. A completely waste of time and currently the technical issue is still unsolved. I has several GFCIs that begins to trip with no reason. No overload and I hope no ground or short circuit issue related. The electrician company visited my property. Five minutes visit, check one GFCI and he said we have to replace them. 75$ paid. Then a long chain of messages has been communicating with the Insurance C. that doesn't want to the replacement. First they say that the issue was not covered as it is intermittent. Pls give me a definition of intermittent! When a GFCI trips every minutes and the line turns unserviceable is not an intermittent.

I had another warranty company and I wasn’t happy with them. So, I didn’t renew my contract with them. I googled for another company and after I saw First American, I decided to give them a try. I've been with them for almost a year now, and I recently filed a claim which worked out very well. The claims representative helped me. And the technician who came was fabulous. I even called his company and said that the guy got an A-plus from my book. I was really happy with him. The hardest thing for me was trying to find a number to call.

First American's claims process was okay and their claims representatives have been fine, but sometimes it's hard for them to understand what I'm requesting. First American has been sending different persons, and I don't think the technicians knew what they were doing. One plumber was here for almost four times. He did something, which was not necessary. He just went in and out and didn't perform work. Sometimes I'm worried about how they perform work. First American should check the technicians before they go to the customer's place.

I've been with First American for two and a half years. Submitting claims has been good, though sometimes it’s frustrating. Some reps are very helpful and go above and beyond to show that they have the ability to do some things, and then others refuse to help out or answer questions. It's a hit or miss. But usually, the techs that have gone through our house have been really great. They understand that going through a home warranty, there’s a certain process and a way that the home warranty needs to operate as well. So, they try to go above and beyond to really try to fix the problem, or in a way, get the most done that they can to try to help the issue while still applying the process that First American gives them. There’s really only so much room that they have, but sitting without an air conditioner in the Texas heat in the middle of summer is not fun. We’d not like to do that again this summer.

We did some research online at the time we were looking for a company and found out about First American Home Buyers Protection. I went with them based on features covered and the cost, and I've been with them for a few years since. However, the quality of service has been steadily declining and the rates have been steadily rising. The most recent was about our problem with our pool pump. It seems to have burned out or has some sort of electrical problem. We were told by the service technician, "I was here outside to look at it". First American declined coverage because they were saying damage to it was secondary to rain because that apparently was what the service technician told them. What must have been the case is that the pump must have been running while it was raining and thus, shorted out.

I've known about home warranty programs and used to sell real estate for a long time. First American was what the seller had used when I purchased. Since the condominium included all the appliances, and they were several years old, I figured I'd extend it from what they had offered for the year. When submitting a claim, it's pretty easy and quick. They take the information and then they give me the info on who's going to do it, and I get a call from that company and make the appointment.

I’ve been with First American forever and I haven't had a problem with them. They’re always efficient with what they do and who they send out. The plan is reasonable and they cover everything for me. I had a hot water tank replaced and I didn't have to pay anything but $65 dollars. I had a problem here recently with the plumbing but they sent someone right out. Even with the contractors, I haven’t had a problem at all. First American has been excellent and I've recommended them to people.

We submitted a claim on December 10, 2017 to report that our microwave was not functional. We were called December 11th and a technician came later that week. The technician reported that the magnetron was bad. The technician came back December 20th to install the new magnetron. At that time he determined it wasn't just the magnetron but that another part needed to be ordered. Weeks passed, nobody contacted us to update us on the status of the parts. Numerous attempts were made to contact the contractor and our representative. No return calls were received. Another week or two passes and my husband had to call our agent 10 times in order for her to answer. He asked her why we had received such poor service. She called us back that night to report our contractor would not respond and that our microwave would be replaced. We called back a week later to determine where our microwave was.

My most recent claim with First American HB was a bit of a disaster. They dispatched a company and the guy who showed up was very nice. He wrote up his recommendation, went back to the office, then he was told that that company doesn’t service evaporative pump coolers but they neglected to call and tell us that and I followed up two weeks later to find out they didn’t even do it.

I went to First-Time Home Buyers seminar and they had a flyer from First American. And when I read the reviews and didn't see really any too much bad stuff, I thought that they can't be too bad. I have had to submit a few claims online and it's really easy. The response time is right away too. The techs sent have been great. I had my garage door opener broke. And the guy called me within four hours, and fixed it the same day. He was amazing. They're awesome, and I already told my co-worker to leave her company and go with First American.

For nine years now, we've been using First American. We file our claims over the phone and they've been pretty quick. I don't like the wait time though. If I make a claim today, on average, it would take three to five days before somebody comes out and makes the repair. But that's just the contractors contracted and their average response time would be. I want a quicker response time for somebody to come out and take care of the issue though. Last week, it was the first time in eight years that somebody came out the day that I made the claim.

I had First American when I purchased my home. I usually call them to submit a claim as it is easier, and their claims representatives have been cordial. My water heater went out recently and I called, and they had somebody come out the next day. The technician was nice. He raised the water heater and said the power was out. I was glad that it was the only thing that was wrong with it. I like First American's rates. They’re reasonable and they fix what’s covered in your plan. There never was any back-and-forth.

First American Home Buyers Protection was the home warranty that came when I bought my house. We've renewed with them because we had a good experience when something went wrong. Things are handled quickly and the companies they used seem to be really good and have good service. They call ahead of time and things get handled in the right manner. First American is hassle-free.

I would recommend First American and would tell others to try it out. I've used them and have gotten pretty good results with what they've done for me. One of my neighbors has used them too. Originally, I did my claims over the phone and their reps take care of things decently. They normally get things resolved quickly. I started filing my claims online too and I've never had difficulty with it. With my last claim though, I had to do it over the phone because the computer didn't recognize my account number because it changes every year and I didn't know what the number was. Also, the last several times I've used their contractors, it's been good although a time or two, it seemed like it took a little longer to get somebody out than I'd hoped to. One was for a claim on my air conditioning during the summer.