First American Home Warranty Reviews

My family and I have been dealing with a broken air conditioner for 6 weeks and counting. The warranty states if you choose them as your home warranty company you will have peace of mind knowing your home is in good hands. This warranty is a joke. They have sent a HVAC company that does not show up to scheduled appointments (3 separate times) does not show up with tools/ladders (a ladder was provided from my neighbor's home). The warranty company apparently only has one company in my area, so now I either put up with the 3 ring circus or I find my own company.

First American was given to us as part of our home purchase and we renewed it after the year was up. I go online when I submit a claim and their online submission process is excellent and fairly easy. Most of my interactions with their techs have been positive and the work done has been good for the most part.

Last week our stove control panel went out. Contacted First Warranty on the 12th and they sent out a technician on the 14th. He was very nice. Since there is a continuous beeping we haven't been able to use the stove/oven. The technician stated that either they would replace control panel if they could locate the part (it's an older stove), or replace it. It is now the 21st of June and have yet to hear anything. It was turned over to a claims specialist, but he has yet to contact me. I have called and left a voicemail message for him to call. It shouldn't take this long to at least get an update on what's going on. Very dissatisfied.

First American Home Warranty has very bad customer service. I called to report an emergency on my A/C because of a sick child living at the house. The A/C had been repaired by a company which was dispatched by this warranty company a year prior. When I called to place the new service. 1st American said they have no service providers and would get back to me in 24 hours (again for an emergency).

The seller of our home purchased the First American Home Buyers Protection and it was done through the company that did the closing on our paperwork. So far, we've had them for five or six years. The first year, we shopped around and First American best fit our needs. We usually submit claims online and sometimes over the phone but I've had English issues, so I usually do it online. My recent claim experience with them was with the fridge and it was good. The guys came out and looked at it. They got here timely and got it done quickly but ordering the part took some time.

Our microwave, and stovetop oven went out at the same time. Immediately we contacted First American Home Warranty to get items fixed. Sent All Brand Appliances out to our home, paid deductible $75. No items were fixed this day, was told parts had to be ordered. Now it's almost a whole month and items are still broke and parts still have not come in. I asked why wasn't our claim submitted to another contractor? We were told if another contractor comes in it may be delayed even longer. Okay, can I get a guaranteed our items will be fixed by the end of this? No, was the answer we received. Then both customer service reps were rude and belittling me and even stated, "Maybe you misunderstood me." Then I repeated exactly what the customer service rep said to me back to her. Stated, "Maybe you misunderstood me by asking why can't we be guaranteed our items will be fixed by this week?"

I have had First American Home Warranty for 15 years, I had a very good experience with them up until a few years ago. It seems they have changed how they do business. I have had the last few claims denied for various excuses which really didn't make sense but I dealt with it. The straw that broke the camels back was this week I had my downstairs AC unit stop working. It was due to a faulty logic board. They blamed it on the pigeons! I went to the unit and no pigeons were around the unit. Of course they didn't believe me. Spoke to a supervisor, named Amy ** and she was very condescending to say the least. I had enough and canceled my contract. Cannot do business with companies who work in bad faith.

We have been with First American for over 10 years and the experience has been SUBPAR with many times refusing to fix our washer/refrigerator. However, we have continued to remain loyal. Our most recent repair needed was our water heater which was leaking and in need of replacement. The contractors, DrainGo, and First American on initial visit did nothing to remedy the leaking from the water heater. This caused SERIOUS LEAKING damage onto our kitchen ceiling from the attic. We have been without hot water/showers for OVER A WEEK.

Moved into our home, and had issues four separate times. Called First American Home Warranty on each claim, and EVERY time, the claim was dismissed and we were told “that item was not covered”. We had a massive water leak from our sprinkler system and didn’t know if it was coming from the main line; was told, “we don’t cover sprinkler systems”. Attempted to start gas fireplace, and could not get the unit to start, but could smell gas. The fireplace was installed as part of the house, and we were told “we don’t cover gas fireplaces”. Hot water heater quit working. Tried to file a claim, was told that a repair technician had to come out to evaluate the problem, and then file a report, then First American would decide what repairs were necessary.

Tuesday, Jun 19, 2018 @ 7:29PM. This is the 3rd attempt we have made to use our warranty service and FAHW has failed. This was a recall appointment because the dryer stopped working hours after the tech said it was fixed. It’s been two week and now 4 attempts to fix our dryer. Again we waited all day only for the tech not to show. Our appointment time was between 1-5. I called at 4:30 to confirm he was coming at which time I was told he was on his way. At 6:20 the tech called and then did not show. This is violation of our contract. I am lodging a complaint with the BBB as well as posting an review of your company and lack of service and repair. When you call the repair service it is inevitably in the Philippines or Costa Rica and they have no ability to solve the situation. We pay on time every month only to receive lousy to no service.

I use First American Home Warranty for my own rental properties, as well as recommending them to clients. I also have a couple of warranties from their big competitor. The service level goes up and down with different warranty companies, so when I start experiencing some difficulties, I generally will change a couple of them over and see how things go and pick a direction based on that.

We have been customers of FAHW for nearly 7 years and have previously filed claims that have been handled satisfactorily. However, the handling of our current claim has been far from satisfactory. We filed a claim immediately upon discovering that two of our HVAC units were not cooling the house, and after more than five weeks, nothing is fixed.

Filed a claim for our a/c system. They could not get anyone to come to our home to fix problem. Told us to find someone but no one would work for this company. Been paying monthly premiums for over a year. Making promises. Don't know where to turn.

Since I’ve been with First American I have been given good service. We like how they work. Say I have a problem with my plumbing, I just call it in and they'd give me a date when they could do it on a certain day at this certain time. And then I wait until they call and I’ll pay my $75. But if their contractor can’t fix it, then I’ll call again and they replace it. And even though I’d get a tech that might not know what he’s doing, not doing what he’s supposed to do, it's very seldom and most of them are good. Their service is excellent. If I had any issue, they would take care of it.

First American Home Buyers Protection was who my mother used so I went with them too. We’ve been really happy with them however, sometime May, our AC broke and we put in a service call on a Wednesday. On a Friday, I still haven’t heard from the contractor they assigned to us who was Mason’s Heating & Cooling. I tried calling multiple numbers as well as the number that First American gave us but there was no response. A lot of the numbers were out of service.

Super disappointed with my most recent claim with First American Home Warranty. One of our air conditioning units stopped working on a Friday afternoon and we submitted a claim right away. It was the air conditioner that services the upstairs of our house where our bedrooms are. It was about a 90 degree day and I have two small children, one of whom was sick. Thankfully we were able to keep the temperature to about 74/75 with fans and running the downstairs air conditioner on overdrive. The gentleman I spoke with on Friday was great. He was so nice and said that since we have small children he would "upgrade our claim to an emergency". He told my husband and me that we would hear back within 8 hours.

When we bought our house, the previous owners gave us a warranty and they knew First American. The response time's been good, but I was particularly irritated when our air conditioning system broke years ago and it wasn't covered under my warranty to replace it. It was a 10 year old AC unit and the building codes changed for the AC, and my policy didn't cover a new one. They tried to install another one so I ended up paying 15 grand for a new AC system. There's also something wrong with the dishwasher and the guys that came told me it was just not installed correctly. I get the fact that the insurance adjuster has to minimize the payout and the claims but sometimes they get a little bit ridiculous on the fine detail. I stick with them because the other companies I see out there get even worse results. I'm not overly impressed with it but it's always good to have peace of mind.

When I submit my claims with First American, I do it online. They would usually call me within a day after I do that and somebody would come out within the next day, when I can get off work to see them. I've had good and bad interactions with the contractors they've sent. Sometimes, they come out and they won’t find the issue and I hate that. They have to come back. I don’t like that because one guy never came back and just took the fee. I had the follow-up on that. They were able to track him down after a couple of days but they didn’t send me somebody else. They made him come back and that was awkward. But he fixed the unit, which was the ice maker in my refrigerator. I would have preferred they just send someone new out the next day to fix it, for the trouble.

I've had First American Home Warranty for many years. I've got 3 houses under this warranty. But I'm thinking about finding another company. When I call in and talk to the recording, it'll ask me a question and I answer it. Then it gives more options so I'm constantly having to repeat myself and it's just very confusing. Often, the people I talk to on the phone don't speak English and it's very frustrating.

First American started out with good rates which weren't too expensive. I’ve filed a claim several times already now and they've been fine and professional. When I'd submit one, they would walk me through what I needed to do. Also, the technicians they've sent out have been of good quality. It would be better though if they get rid of the service fee and just have the monthly fee.

I had American Home Shield and they were a piece of crap. I needed a company that was going to cover the items that I had in my home and First American did. It was exceptional service and I was very pleased with it. It was easy submitting a ticket online. However, when I have had to call in, I've never gotten any responses. The communication from the time I submitted the ticket to the time I know the contractor's coming was not reliable. I've had to go back in myself and look. I wish there was more communication there. Also, I've had trouble issues with my tub. The contractor that they sent out the last time didn't do anything. He said it was the heater that was bad. I had to wait six months for him to come back and repair it. But when he came back, he didn't do anything. I spoke with several agents trying to find out where the contractor was and I felt as though everybody was making excuses. Six months is too long to wait for a part to be repaired.

My husband and I recently purchased a new home to move our three, adopted boys to the country and to be closer to my family. Our realtor encouraged us to purchase the premium home warranty package during the time of closing in January 2018. On May 24, our HVAC unit stopped working, and we opened a claim. A service technician came to our home on Friday, May 25 and determined we needed a new circuit board and fan motor. FAHW finally ordered the parts he recommended for our model on Monday, June 4. However, they were not shipped to our service technician with a tracking number. Therefore, they could not tell us where they were.

I have had First American Home Warranty for 5 years at a previous home and 2 years at my current home. I have only had to use them on 5 occasions. 4 of the 5 were bad experiences! One wasn't a covered service because the plumbing pipeline fell so many feet outside of my home (it was less than 2 ft away). On the other 3 times, the wait time was horrible. A/C went out, had to wait 3 wks to get fixed in middle of summer with 3 kids and 2 dogs. Heating element needed replaced on furnace. Never even got it fixed.

I've been with First American since 2012. I had a little problem one time and I called First American and it was taken care of. There was a time where one technician was lousy. There was a problem with the heating. Something had gone over that it froze on the outside of the PCT, and when it came up, it starts dripping down into the other bedroom. The technician said that I needed a new hot water heater. And so, I called up the renter and asked if there was any water underneath the hot water heater. The renter said there was none, and so I said that the problem was not the water heater.

My water heater burst flooding my home. My warranty company, First American, was to have a tech come out and diagnose the loss and determined it had to be replaced. First American promised to cover the loss and scheduled to have the plumber out on Tuesday to complete the repair. By Wednesday, I heard nothing from anyone. I called my warranty co and the guy I spoke to was rude and said that I would just have to wait and did not offer a new date or any information.

I’ve had First American from a previous home around 14 years ago. I got it mainly for the air conditioning unit in case it didn’t work in the summer. I called them when I submitted a claim and they had somebody call me back the next day. The technician that came out looked for the problem and he told me what the issue was, and I gave him a go on that. The quality of work performed has been good.

I've been an agent for 32 years and I've had good and bad experiences with First American. Generally they step out and meet our needs, though I've had instances where they didn’t but I'm still using it and it seems to be working. Also, I don’t know how the techs prioritize and how they get paid. They seem to have a little bit of an attitude when handling some stuff but it's fine. Insurance companies are designed not to meet claims up front, and you got to hold their feet to the fire to meet up with their demands.

When I first moved to Texas, the homeowners people gave us American Home Shield which wasn’t worth a damn. I prefer First American's quality of work. If they don’t have the part for a repair and it’s outdated, they’re not gonna be trying to go look for it. They just wanna replace the problem that’s at hand and that’s what I appreciate about them. With AHS, they looked for the obsolete part and put that damn thing instead of replacing the item. So we dropped AHS and came over to First American and we’ve been with them ever since. I have had a great experience from then on and I’ve been with First American for 17 years.

On Monday May 28 2018 , my water heater went out so I called and made a claim. The tech from a plumping co came out. That company who was named Air Pro Master along with America First denied the claim stating the gas meter was too close to the water heater even though there was no code on distance. Approx two days later they sent out another plumbing co. The Right Guys Plumbing. The tech assured me there was no problem with the gas meter. After a couple of days I contacted the plumbing co. and was told that the claim was again denied, so I looked up any codes on water heater installation. So I called the gas co and had a tech come out. Even though he and his boss said there was no problem they extended the venting pipe.

First American was part of the deal when I purchased the home. I could call them and they would tell me before I even get off the phone which company they’ve selected. The only thing I don’t like is I can't choose who I want. It comes up automatically, and I would imagine that everybody does that. Once in a while we get the same technician that has the original warranty, but nobody has ever been a problem. They always respond and get the job done. They keep going until a claim is fixed. They tried to fix my oven and various people worked on it. Finally I said, “You spent $800 of your own money trying to get this thing fixed, and a new one only runs about $800, so why don’t you do a new one?” and they did.

They REFUSE to correct an electrical code violation-- my outlets in the kitchen have been approved to be replaced with regular plugs but they say it's an upgrade to go GFI. I have disputed this and had 3 calls to customer service that transfers me to a dead supervisor's extension, I cannot leave messages, and they won't call me back. I will never recommend this company to any realtor or homeowner. I have also gone on their website and I didn't get an answer there. Awful company!!!

First American Home Warranty- more like First Indian Home Warranty. There is nothing American about this company. I couldn’t understand any of the customer service reps. The process of getting a water heater covered was the worst. I switched out a water heater because it was leaking badly and was over 12 years old. They would not let me continue with my claim because they had to send someone out to see the old one leaking. I had to physically put the old one back in. And then put the new one back in again. I would not go through them again. Save your time and money!!

We had a little bit of a nightmare on my dishwasher and First American had to send about eight different technicians over, and the last two that were here finally decided that they couldn’t fix it, and they have to replace it. But instead of replacing it, First American is planning on giving me a cash check for it because they wouldn't be able to put a KitchenAid in. The check is supposed to be $665.33 and I'll take that and buy this KitchenAid which would be a few bucks more. I'm waiting now for the check and they're supposed to deliver it, so we should have this thing ended by then. But it's been an exhausting couple of months.

First American HB Protection was recommended by one of my friends and I had a great experience submitting a claim. I didn’t have any difficult time with them. Once in a while it’s a long wait to get to talk to them. But otherwise, the claim process is pretty fast. Plus the claims reps were awesome. But the previous contractor for the pool that we just had, I feel like he was kind of rushing through everything. But from the other times that we had a claim with the pool, my husband said he was extremely helpful. He answered all the questions. Now they say there has to be some kind of a change to the motherboard. The contractor said he submitted the claim to see if it was gonna be approved or not and we haven’t heard anything from it yet.

I have been renting a house that has the First American Home Warranty for almost 3 years now. The first summer was great no issues but last summer the A/C went out twice and both times the technicians they sent out said they could repair it but since the unit is so old that it really needs to be replaced because it's going to go out again. Well sure enough the Thursday before Memorial Day it goes out and they send someone out and same story but this time it's a temporary fix that may last a week because the unit really needs replaced. Of course each time someone comes out I report back to the property manager and the home warranty and the property manager lets the homeowner know.

I’ve had First American since I bought the house 10 years ago and they’ve always done what was needed. Occasionally, there have been a few deviations but I’ve been well pleased with it overall. I normally call on the phone to submit a claim and my most recent experience was about two weeks ago when my clothes dryer quit. I called them at about 10:00 at night and at 9:00 the next morning, the guy called. He had said he would be here between 9:00 and 12:00, and he was in my driveway. So I had a very quick response and that was good because I had a washer and a dryer both full of clothes. That was a very good experience.

After all said and done, I am actually quite impressed with First American. They covered the Heat Pump as quoted on their website. I would recommend First American Warranty to anyone interested in having a peace of mind for a year.

When there was a leak at the bottom of a refrigerator, I called First American Home to let them know what the problem was. I am the property manager for the house and the owner had given me the warranty company's information so that in the event that anything ever happened in the house, I could just call them first. The person I spoke to told me which company they would be dispatching and who I would expect to get a phone call from. She also told me that if the contractor didn’t call me within 48 hours, to call First American back. But I got the call within that time period so there was no problem. Submitting the claim was a positive experience. The contractor came out last weekend and took care of the issue. This was a good experience and I was happy with it.

We’ve been with First American for a long time as a safeguard for appliances going out. We’ve shopped around and we seemed to get good service from First American. We file claims by phone. We let them know what the problem is, they set up and schedule a service to come out and then we pay them the deductible. We’ve had some refrigerator issues and we had air conditioning issue one time. The most recent was an icemaker problem. The tech who came was very professional. He walked in, fixed it and left. This is the third time that we’ve had it worked on and it looks like this particular technician figured out what to do to solve the problem. I’d recommend First American HB. I'd tell my friends that it’s a good insurance policy. It could save you big money out of your pocket in the long run.

I have First American Home Warranty for years. I wanted people to fix my stuff when it's broken but I had some experiences where they didn't. And sometimes, I had to call their contractors. One time, the lady told me I had to pay another trip charge just for them to come out. So I called First American and said that I didn't want to work with those people. First American then called the contractor back and it turned out that the contractors weren't charging me additional money. So there was some confusion. Also, the surcharges have gone up consistently every year since I've been with First American. Eventually, it would not be a good deal and would be so high just to get a contractor out. I'm not happy about that and would love to see it stop happening. Nevertheless, First American's reps did their jobs and everything has been fine.

I've been with First American close to 10 years now and it's worth it. If something goes wrong, I call them and they take care of finding the contractor and getting them out to the house a day or two after I submit the claim. And all I have to pay is $75. But when it’s a large repair, the service takes a very long time. When I filed a claim for my air conditioner, the repair took two weeks. If I called someone on my own with no warranty and they came to my house and fix my AC unit, they were not gonna keep me for two weeks with no air conditioner. But I called the warranty company and it took longer because they were waiting for the cheapest price, trying to get things approved, and they didn’t have parts.

First American Home Warranty the absolute worst customer service I have ever encountered. They and their contractors delay your service to the point that you become so frustrated, that you end up having issues repaired by someone else, outside of warranty. Hold times are ridiculous. Each time you call, you are placed on hold for 10-20 minutes. They sent out an incompetent company (North Star Mechanical) to replace my A/C compressor. The tech from North Star Mechanical took my unit outside apart, and left it that way for over 3 weeks before they finally came out to replace it. I called First American every day and they would say they would intervene, but obviously did not. The A/C company finally replaced my compressor, but never replaced the dryer filter plus some faulty wiring, which caused it to malfunction less than 6 months later. Compressor was covered but I had to pay $800 in "non-covered" items.

I first heard about First American from my daughter-in-law and I got it so I could get appliances fixed in my home. I checked into it and they seemed good, and I always had a good experience with them. But I'm not happy with them right now because they've been out twice to fix my ceiling fan and they have not fixed or replaced it. They said that if the guy came out and he couldn't fix my ceiling fan, I would get a new one but it would be a basic fan. But when the guy came out, I didn't get a new fan and I still don't have a light in my bedroom. They kept saying that it's a different case, but when the ceiling fan was purchased, the light and the fan were all in one box.

I have had two major failures in my home. The main water line broke first going into my home. It was after the city water meter so it was my responsibility. Called First American and they assigned a contractor. He called promptly and promised to fix the leak within two weeks! I had NO water to my home! No running water, no toilets and I was expected to "tough it out". I promptly called another plumber who fixed it within hours for $150. Not a bad price. When I tried to submit to FAHW, they said since I didn't have prior approval, so it's all on me!

For the most part, First American's response time has been pretty good. And they usually handle everything. However, we had some contractors that didn't show up and sometimes, we had those that did show up and we got a lot of talk, but there was no action. Then, they'd be gone and not come back. So, we move on from there. Nevertheless, First American's all we've ever been with and so far, they've done well. In fact, I've recommended them to people before.

First American seemed to have the overall better coverage. Although they have now degraded themselves by keeping on raising the annual fixed rates. It started off at $60 and now it’s up to $75. Also, I file my claims over the phone and it takes a while to get the professionals. They don’t have too many operators to answer the phone, so it takes an excessive amount of time before they answer. Then, I find out the name and telephone number of the repair center that they’re gonna send out and I call the contractor directly. That saves two or three days. And the companies they've recommended seemed to be okay. First American needs to lower their rates and their annual service charge. Otherwise, next year, I’m thinking about dropping them.

The people who sold the house to us had First American so I thought to just keep it. Whenever I submit a claim, I go online and it is easy to navigate their site and file the claim. The rep sends a contractor out quickly but there was only one issue this year, back in January, wherein the contractor took long to come out and every person who came could not do the job and there was a poor follow up from First American. The only way the issue was resolved was after the district manager here in Memphis got involved. It took almost three months to resolve it. The technicians who came, in terms of service, were consistent. But the guy who was sent in January called and said that he will come out but he didn’t. And he did not sound professional at all even on the phone. First American had to dispatch three different companies to get the issue resolved and the 4th company got it fixed.

When we first bought the house 15 years ago, we had First American for $250. When we submit a claim over the phone, the experience is very pleasant. Their representatives are very kind and courteous, and they know what they're doing. No problems at all. Unfortunately, when you call in a claim, you’re usually landing up in the Philippines and some of the representatives' English is not good as it should be. But they expedite the service and they will allow you to use a contractor that you want as long as the contractor is in agreement with First American or on board with them.

My banker had First American and he said it was a good product that worked for him, so he recommended it to me. I've had some claims that worked pretty smoothly and did pretty good, and then some that I wasn't happy with. Speaking with the claims reps is difficult because their English isn't very good. Most of the time, I would get somebody that's foreign-speaking and I could tell that English is their second language. But the technicians that have come in have been good.

Never had home warranty before, the house that I bought, came with it, because seller offered it. Worst home warranty ever. I have a tenant who lives in my house, AC broke, so I called a local AC company. When they came, they said it had a leak, because I wasn't sure if it was serious or not problem. It was 100F outside, and Memorial Day weekend. So I called home insurance and the customer service guy told me that, "It's ok to let them add freon, submit a claim through claims and you will get reimbursed." I wasn't let my tenant be without AC in the hot days and especially over the weekend, because he has small children there, so my option was to patch it or wait for them to get someone. I knew that nobody would come that day or even over the weekend because everyone was so busy. Guess what, I paid and when I try to get reimbursed, they denied it.

I'm not very handy and I didn't know any other warranty company other than First American. So, I went with them. When I filed a claim, their process was very easy and my experience was very good. The technician who came out did a great job as well.

Some people at the claims department are very nice, but the last time I called, I had a guy who was rude. He didn't wanna listen to what I was trying to explain to him. He was trying to stay with his opinion. Sometimes the people in the call center don't get the point that I'm trying to explain. For example, I requested a fix for my pool pump and the service provider they assigned had a voicemail saying that he only works from Monday to Wednesday. I called the call center back and asked for somebody else that can work five days a week because I need to get it fixed.

Submitting a claim through First American is generally horrible. It's a total pain in the ass to get anything done. It’s a hard to get a hold of somebody and to get anything escalated. It’s sent to offshore call centers and just completely horrible. Though their reps are courteous, they’re just reading from a script and tell you the same thing over and over. Each time is equally frustrating. Then the three days it takes to get somebody out to fix something, it’s them not wanting to work with you. When I had to get a stove replaced, they said that they would only replace it with a white one when all my other stuff is stainless steel. And I have to take a payout of $400 for a stainless steel one.

We've been covered by the service of First American for five years now. It's very easy submitting a claim to First American. I just get online and submit a form. I am an introvert and I avoid phone calls. So I love that I can do everything online and not have to talk to anyone. However, I spoke to their reps a few times because of not hearing back from contractors. But the reps were great and all the contractors that they've assigned to us have been great, as well.

I had First American Home Warranty for 2 years, during that time I had to call them on 7 different occasions to fix our Air Conditioner. It continued going out over and over again until our warranty ran out. I called a different air conditioner company to see what the problem really was, only to have them tell me they quit making parts for this unit and this unit should have been replaced a few years ago. The unit is completely broke and the home warranty refuses to do anything about it.

When I bought my condo, the lady transferred the contract with First American Home Buyers Protection over. I had a claim a couple of months ago for my GE Whirlpool and they didn’t have anybody to look at it at all so I had to go out and look for one myself. And then, they had to come out and they reimbursed me for the fee. First American needs to have a little bit more companies out there for everything that they offer to fix and that customers can work with. Also, I had one or two occasions where the technicians weren't too professional but recently, I called them for an electrical claim and the electrician was awesome, communicated well and knew what he was doing. I didn’t have any light in certain areas of my house so once he repaired it, I got electricity back in certain areas in my home and it was great dealing with him.

When I called First American Home Warranty, they were cheaper than the other company so I went with First American and I've had them for some time now. I filed my claims on the phone most of the time and the reps were good when I speak with them. It took two to three days for them to send someone out, depending if it was a weekend or not, and the technicians they sent out were good.

I've been with First American Home Buyers Protection for 13 years. It was part of the deal when I bought my house and the previous owners paid for it for the first year and then I just continued it. Whenever I had to submit a claim, I called in and the interactions I had with the claims representatives were very well. I just had two, back-to-back claims with them and both of them were fabulous. I had an AC issue two months ago and then I had another AC issue last Wednesday. I wanted to use the same person because it makes more sense that they already knew what they did. The reps were gracious about allowing me to select and to change the provider that was sent out. The guy that fixed the garage door was nice. He fixed it again and it works. Everything is good. I would recommend First American and I recommended them to my daughter who just bought a new home, so she is now part of their family there.

My Air Handler needed to be replaced. First you find out that almost the entire installation cost is considered a modification which you get charged in addition to your deductible. Then it takes a while to have them come out with contractors that don't do a good job, but worst of all is the Lennox Air Handler. First American Home Warranty provided the installer has been part of a class action lawsuit because it typically breaks in 2-5 years. Contacting their help department gets you no help for the air handler. I do not recommend anyone use this service. Save you money.

First American Home Buyers Protection has worked for me and it always helps me save money. I’ve been with them for more than 15 years. They moved to an online system for submitting claims. So you have to keep track of your password or your account number. But it's just a lot easier when I get to call and talk to somebody. Also, 80% of the technicians they sent out have been trustworthy but sometimes, they try to upsell you. I had a few who tried to sell me a new air conditioner but it wouldn’t be covered at that point. So if something comes up and it's not covered, I don't necessarily always trust the technicians to be the person to deliver the service. I'd like to know for sure that I could trust the people that First American employ and that they would give me a good deal. Other than that, I haven’t had a really bad experience with First American. I’d tell people to get it.

We bought a home and we wanted to have a warranty with it. We learned about First American through our realtor and we decided to sign up with them. We have the warranty for nine years now and I feel like their prices keep changing a little every year. But when we submit claims with them, our experiences were okay for the most part. But sometimes, it was kinda frustrating that after we contacted them, it took a while to actually get someone to come out and do the work. And the last time we used their automated system, the speech recognition was not that good. But the reps we talked to were pretty good and the tech who came out was great. He was in and out in 30 minutes.

When I bought the house, the people that lived there had First American Home Warranty and I figured that if they had it as long as they did, it must have been good, so we just picked it up. Submitting a claim was easy and the technician that they sent was a nice guy. He introduced himself and I was really pleased with the quality of his work.

The people who owned and lived in the house that we moved into had First American and we picked it up. We've had them for 12 years and we stuck with them as everything worked out well. Recently, we made a claim by phone for our freezer and we had to have our condenser replaced. We didn't have a freezer for a week since the technician had to order the condenser but we got it going now. He was excellent and all the technicians that we dealt with have been very good. I've checked with a couple of other places but they can’t compare to First American. We've been very pleased with First American. They have more coverage, easier to communicate with and their service is very prompt.

I have had great experiences over the years using First American Home Warranty but not so this time. I put in a request for an air conditioner repair and have had two different contractors not show. I have reached back out (we are going on two weeks now) and have gotten no further than people promising me that someone would get back to me in 4-12 hrs. (It has been 24 hours now). I have sent emails and called but just keep getting the runaround. I have asked for an outside authorization at this point because I have lost faith in their contractors and would rather find someone on my own and because it is REALLY hot and I need the air conditioner working. My last phone call with Carla Employee ID ** told me that no one was going to authorize an outside authorization and that the only thing anyone could do was to keep rescheduling. When I told her I had been told differently she hung up in my face. I am at a complete loss.

I've got First American Home Warranty on one of my properties in Las Vegas and year over year, they worked out mathematically and it's usually efficient. I have looked at changing. I've evaluated and everything else was close enough. But it was easier to stay with the company so I stayed with the same company. I've called in for a number of claims and I've given them the property address, pulled up every contract number and First American has been supportive. They told me who was going to call me back the next day. For a warranty process, it's the least hassle thing I've ever dealt with. My most recent claim was for a plumbing situation for clogged drains. It's a rental house and for me not to have to deal with anything, it's super easy. When I put in the claim, they ended up referring me and that person came out and handled everything. The last technician I had was wonderful.

I've been with First American Home Warranty for about 10 years and I'm happy with them. They're very helpful and the technicians are very qualified. However, it takes so long to put a claim if I don't go online. Sometimes, I'm not home and I'm not on a computer, so I'd call up then go through a million questions. In addition, when we want to go back when something is going on, they ask all the time who was the representative and if I can recall the extension, and I usually don't have that information. Also, I have some higher-end appliances and it takes a while for them to get a contractor to come out.

Our washer has been broken since 5/7. Now we are being told that the repairman will get the part by 6/17. Every time we call we are placed on hold forever and then assured someone will get back to us same day. And then no one gets back to us. The service is supposed to be within 24-48 hours. This company is unreliable and essentially absent when they are needed.

My HVAC system malfunctioned on May 1, 2018, the approval to replace the unit was finally granted on May 17, 2018. (2 weeks later) I am still waiting on this timely, qualified contractor to replace my unit... It’s May 28, 2018. (Now a month later) Still no word, still no progress and it’s still measuring 86 degrees at night in my house. I have to go to relatives homes and drive around in my car in the daytime to keep my kids cool. My payments are auto drafted and have been for the past 6 years. I’ve done my part, why can’t they? One of my children suffers from asthma, which has resulted in an urgent care visit for an attack since the air has been out. The temps here are expected to soar this week. This is a crime of what’s been allowed to happen by this company against me and my family. The disvalue for the consumer that has been exemplified by First American Home Warranty Company is horrifying and criminally cruel.

I've had First American on my house for four years now. I submit my claims online. However, when I speak to their reps, it feels like I'm speaking to someone in a different country. Also, they should have better communication. Once, I had a technician come out. And it took five days for them to call me back and tell me it wasn't under warranty. Only to find out the item was like $114 and I just would have paid it if the technician was present. But their technicians have been good and the quality of work performed has been good, as well.

They hesitate to replace anything and when they finally decide that a part can no longer be replaced after 3 to 4 weeks and you bugging the hell out of them and being without a refrigerator or heat pump they finally replace it. Though I have had 2 heat pumps replaced and water heater, now my refrigerator needs replacing but keeps insisting on rebuilding the control panel that has been discontinued as well as the parts.

I've been covered by First American for four years now. Submitting a claim to them is fairly simple but recently I've had some things that have gone wrong with the house and they had to send people out and I was paying $75 for the service fee every time they come out. When they checked for the leak in the filling in the bathroom, they found out that it had to do with a vent of some kind up on the roof. And that circular thing that goes around the vent apparently is broken or is leaking. The contractor came in and went up into the attic area and looked up there. And he found out and said the leak is coming from the roof. He was quick to give me the results of his investigation of the problem and I gave him a check and that was it.

Submitting a claim with First American has been outstanding. I sometimes go online and put in an order for something to be repaired and there has been a couple of time that I’ve called. Their claims representatives are very effective and they work with you to get you the information you need right away. Then the techs are out within less than two days, most of the time, and sometimes on the same day. So it works out great. The techs are very thorough, knowledgeable and respectful. They come here and take care of business for me and I've been very pleased. I've had First American for several years and I couldn't ask for a better plan.

So far, First American has been okay. I have a second home in Atlanta and if anything happens, it needs to be fixed so I looked into getting a home warranty. First American was the first one I saw and I figured it was something I could use there. I've called in many claims and sometimes, it takes a little while to get through. But after getting through, they set it up. Most of the time, their reps are very good. I only had one person who wasn’t very good to me at all. However, sometimes the company they send say they don’t do this or that. They have to call back and find somebody else. It's a little bit frustrating sometimes. One time, they sent someone who doesn't service my brand of refrigerator. I really think they should know which brand the techs service before they send the techs out.

We have submitted two claims with First American and they were very quick and efficient with the claim process. It was easy to get hold of somebody when I called. They sent somebody to fix our pool and it was done efficiently. We’re just waiting on who’s going to come and do our electrical stuff.

I can vouch for First American. Our home agent initially told us about them and we went with them because their prices were okay and it sounded like they covered everything that we needed to be covered. So far, they've been great. When we have a claim, we submit it over the phone and the people that we talked to were knowledgeable enough to get things done quickly or point us in the right direction.

I am in the process of moving into a new home in Frisco, Texas. I went over to the new house a couple days ago and realized to A/C unit downstairs was not cooling the house. I called to schedule an appointment. I received an email the next day from the repair company. No one ever called me, all I got was an email with an 8 hour window. Once the AC technician walked in he said he knew what it was and it probably wasn't covered. He did a quick test and said I had a Freon leak and he told me that it was not covered. He was on the phone with the warranty company and he asked the warranty company to talk to me since I was clearly not happy.

I've had First American for so long and everytime I needed something, it really hasn't been too much of a headache. The only issue, if there has been any, would've been with the contractor and not with First American. And it really hasn't ever been that big of an issue. First American sends out a different company every time with only once or twice that we had the same ones. I used to submit my claims by calling in but recently, I've been doing the online thing, and it was really easy to do. I had two claims and one company was very quick to get with me. The other company took a couple of days and then they came out. They're a little slow but it's not a giant deal. It's not like things in the house are malfunctioning to a point where I can't live in the house. First American has been easy to use and I like it easy and not having to worry too much about it.

Got a letter to renew my warranty on a rental and it is the only one that covers what I need or I would drop them in a heartbeat! I called them and was told I could not give a checking account to debit my monthly payment from and that I would have to use a credit card and pay three dollars a month more each month for the "privilege of using my card'! They collect $36 extra dollars a year for my use of my card when doing an automatic debit from my checking account would cost NOTHING.

When we bought our home in Aug 2017 we went with First American Home Warranty after doing some research into reviews. They didn't have the best reviews but it was the company the sellers used and we went with them. For 6 weeks now, we've been dealing with FAHW on attempting to get our AC repaired. Initially it was leaking water and we filed a claim and a contractor came and replaced a transponder battery unit. 10 days later the AC was leaking again and I called FAHW again. They sent same contractor back out and they determined it was a hole in the evap coil and quoted us 1800$ fee to repair.

When I bought my house and was moving in, the garage door opener broke. I called in to file a claim and First American sent out someone who said that there was a missing part. Apparently, when that part came off, the opener was broken. It was a small lock with three tiny pieces joined. I found a piece of it on the roof of the van that was parked in the garage when it broke and another one on the floor of the garage but we weren't able to find the third one. I gave the contractor the pieces but First American denied the claim. They didn't even call me about it, I had to call them. They told me that they don’t cover missing parts but the part was there or else the door wouldn’t have worked in the first place.

First American was included when I purchased my home in 2011 and I've kept it ever since.Filing a claim with their rep has always been smooth. The only difficulty I've ever run into was there was a part that was on back order across the board, but that was no fault of First American. And then there was a time when I had to get a third person in just to take the dishwasher out from the cabinet because the people sent by First American didn't want to get involved in doing that. That cost me extra because it seems that wasn't under the warranty. Other than that, the quality of their work is good and everything else is fine. I'm glad that I have First American and I would recommend it to others.

I will never purchase home insurance from this company again. When they realize that replacing our AC unit costs too much, they called me and gave me excuses why they couldn't do it and said they have to cash out and send us a check for 1/8th of what it actually costs to replace our AC unit. It took weeks to finally get an answer from them regarding our replacement. In the end, they copped out and gave excuses on why they couldn't replace. Don't ever buy home insurance from this company.

Moved into our house and discovered the water heater barely produced hot water. Fortunately (we thought at the time), our realtor had given us a home warranty when we bought the house. Six weeks and three contractors later, we still have a 50 gallon water heater that produces a very small amount of hot water, but they now claim there's nothing wrong with the unit. Giving up on the thought of getting them to pay for anything.

I have had to call many time and still have not been able to get resolution with this company. I have a nice Carrier AC unit and the air handling unit (and coil) is bad. They did agree to replace the unit with a new unit that is an off brand and 1/6 the price of replacing like kind. That is where the problems started. They then wanted me to agree to pay over $1000 for modification to fit in this new system. Even when the contract says "when replacing a central air conditioning" they will cover this modification, they claim that it is only talking about when they replace the outside as well. Even when everything they talk about is only to do with the indoor unit.

When I was buying my fourplex, my realtor told me about First American. I read about them and it seemed like it was a good deal, so I went with them. I’ve owned that property since 2005 and I have First American for about 12 years or more. I normally submit my claims over the line through their automated service and I don’t like that. It takes a while to get through it, it's voice-activated, and it’s annoying. If I say something like, “My toilet is leaking,” it says, “I don’t understand.” So, I have to wait until a representative comes through and it's not very easy as opposed to speaking to a person.

The First American Home Warranty is for my condo in Texas and I currently live in Virginia. There was a point where it took them a few weeks to respond to a claim that was submitted by the property manager. Usually, they never have a problem. They call them and they come right out. But at that time, the property manager actually called me to try and call First American to get someone out because the hot water heater wasn't working right. First American wasn't responding to their messages, and they couldn't get ahold of anybody. But that was one time. Other than that, I haven't had any problems. Their quality of work was good as they have repaired the water heater, the dryer, the garbage disposal and the air conditioning as well.

Every repair has been a nightmare for the 2 + years I have had these people. They takes weeks to repair anything, send technicians who appear to be on the job for the first day ever, and they repair things that should be replaced. For example, my washing machine has been out now for 10 days. Technician said that the board has to be replaced but it is no longer available. Rebuilding is not proper way to fix but that is the only thing that FA will approve and it will take several more weeks. The don't want to fix anything properly. The replacement guarantee if it cannot be fixed is a joke.

I'm living at my daughter's house and she bought the warranty from First American. So far, they have been really okay and they’re pretty reliable. But I had a couple of problems with some of the plumbing people they sent out. Also, when I needed a new tank for our hot water tap, the contractor came with a very cheap tank. I told them they couldn't put that in there. We had a stainless steel tank so they need to give us a stainless steel tank. The person that came to the house said that it was all they could give us. But when we called First American, they understood the problem. They sent the issue to somebody higher, and they are giving us a stainless steel tank. But it’s been over two weeks now and we still don't have it.

I put in a request to have my AC unit serviced. The tech made it to my house in about three days and in twenty minutes said he found the problem and would have to reschedule for a day over 75 degrees outside. I then didn't hear from them for two weeks while we had a few days hot enough then get scheduled a week out passing more days that were hot enough. Just to get rescheduled again for another cold day while hot days pass. Yes you guessed it rescheduled again. Now being over 40 days past being rescheduled calling time and time again being dissatisfied asking for managers then giving my case to special case worker all to be told to keep waiting. I almost feel like if they wait another 60 days they will have gotten paid for a year's worth of service without doing anything.

I live in a house built in the 70s. Outside drain caps were not installed then. You have to go through pipe on roof. OK so I developed a blockage in kitchen sink and the only fix is to go through the pipe on roof. First American covers blockages alright but, they only cover going through drain cap on outside which older homes don’t have. I asked them to make an exception because this is the only fix and they cited the fine print in the contract that states they cover blockages and cover going from outside drain cap, but don’t cover getting on the roof. So now I had to pay First American a 75 service fee for diagnosing a stoppage which I already knew I had (they won’t refund by the way) and the plumbing company 300.00 to go through the roof pipe. I pay all this money to a warranty company just to get denied service. Don’t waste your money with this company. You will be sorry.

We bought a new home and First American was the home warranty that the seller furnished us. We’re still in the first year with First American and we filed a few claims. The house was in shambles and they rejected many of the claims because they were outside of the insurance. They fixed one and three of them are pending for the last eight months. There is one right now that they have been trying to fix since last October. And every time, they tell us to give them a call pay. We pay their call pay and they haven’t fixed it yet.

I use First American for a rental property and the rep I have spoken with is good. He had a technician come out after I called them for a plumbing issue, but as it turned out, there was no plumbing issue so we paid them $75 for nothing. But the contractors have been fine and I'd recommend First American overall.

I’ve never written a review before... so this is the exception. Everything went smoothly but it took awhile to get my double wall oven replacement. Initially Chilly Willys Appliance repair came and took out the control board but they were unable to repair it hence the new oven which was dropped at my house by Sears. I am out of town a lot so First American wanted to close claim asking me if it would be alright to get a quote from Chilly Willys their authorized representative to install the oven. I said ok and they got back to me stating Chilly Willys would charge 300.00. I said fine and they sent me a check albeit to the wrong address. I scheduled a date and two guys showed up as it was a double wall oven and it was a two person job. They came in and took one look at the job and called their boss and told me they couldn’t do the job.

The realtor bought our First American warranty for us. When our garage door opener was not opening, we called them and they sent somebody within two hours. The tech was very pleasant and he fixed it. It was awesome.

Thanks to this website, I was contacted by First American to resolve this issue. Once I was contacted, the claims analyst was extremely helpful and was able to help move the issue toward resolution. It's unfortunate that First American Home Warranty is unable to provide a similar level of service via their call center. I don't blame the call center operators, they clearly have limited visibility into claim process. It's a shame it took a less than favorable public review for First American to properly address this matter. However, because of the help provided by the claim analyst who reached out, I am increasing my star rating to two.

Very, very unhappy with First American and the contract company, put in a service call on April 22. Got a call from the contractor on April 25 to diagnosed the problem and said they would write a report and send it to First American so they could order the part. On May 7 called First American to get a status on the service call. They haven’t received the report from the contractor so they called them to find out where the report since it had been 2 weeks since they came to my house.

I had a leak in my sink back on April 25th and placed a claim for it. I called and I got an email with confirmation and my claim number. The technician contacted me a couple of days after. I had to meet hours of work and be there for them to collect my money, gave me a diagnosis and did nothing about it. It was not cool. I paid the $75 for the deductible and then he disappeared on me. Till now, I haven't heard from them. I kept calling them, I left voicemails, nothing. They only took my money and they were gone.

My Realtor got my First American warranty for me as a housewarming gift when I bought the house. I've been a customer for three or four years. I just go on the website to submit a claim and then somebody calls me back once I submit the ticket. It's all pretty straightforward. The contractor comes, then usually they'll do an assessment and then they’ve had to order parts. They'll come and they'll look at it and say, “Okay. Well, we need to replace this part,” and then they'll order a part and then call me again to reschedule. It's been good every time. I haven't had to have anyone back out. I've been very happy with them. I got a good return on my investment.

I was moving out of my home to do mission work in Guatemala and I was renting it out. I looked into a home warranty in case there was any repairs, I was not gonna be around to do it myself. At that time, First American was more affordable and their deductible was less. Also, the technicians and the quality of their work have been fine. However, since that time the rates went up and then the deductible has gone up terribly. It was $50, now it's $75. I have had a few claims through the years and they went fairly well but it seems like there's a lot of loopholes in the total fees, so I always ended up paying more than the $75 for the most part Usually something needs to be brought up to code in order to repair it and that’s not covered, so I end up paying a third to a half of what the repair is. I'm disappointed in the way that works. I plan to drop the warranty soon.

First American was transferred with the property when we bought it. Whenever I submit a claim, I called the number and listened to the little song and eventually got to speak to somebody and it went smooth. Sometimes, there was a little confusion when you try to tell them what the issue was because the system was automated and it can’t understand. They just give you the selection you’re trying to get and it sometimes could be so much frustrating but we got through eventually.

Having a warranty on the property is very valuable. My friend told us about First American and he gave me a good reference about them. One of my friends told me he had a problem with his microwave. I complained it to the claim system but they told me that they cannot replace it with the same brand name and they tried to replace it with a different cheap brand. They said, “If you wanna replace it with the same brand, it’s gonna cost you more. We can reimburse you only some money, $300 something.” Then they sent a check and he got some money from his broker to buy the new microwave. On the other hand, the technician that came was good.

First time home buyer, had the warranty written into the contract, and I am soooo happy I didn’t pay for this garbage! I have been hung up on, lied to and let down. Two different plumbers came out, one charged me additional money (which he shouldn’t have) and when I called to ask about it I was LIED to and told I would get a refund check. I had a second company come out and they were horrible, they were here for 5 minutes before saying, “you should just call the city”. WTF! Totally useless. They left, yadda yadda I call First American again and they say if I want someone to come out again it has to be the second company, I complained and I got hung up on! I begrudgingly made an appt with the second company again and the guy calls me at the very end of the appointment time window and says he won’t make it! What is going on?!?

Since I'm a single mom and I own my house I bought a home warranty. However, I'm not happy with First American. I have had some bad experiences and I'm considering searching around for another provider. My sprinkler system was out and I told them when I called that it was my sprinkler set. They sent someone out and they tried to charge me for the on-call $65 fee for sending someone out. And then they later stated that they do not cover anything outside the house, and I didn’t know that. But when I placed that initial call and I told them it was my sprinkler set, they should have said, “It's not covered. We can't send anyone out.” Anyway, they waived the fee, but I shouldn’t have gone through all of that. The other problem that I had was my water heater went out and they sent someone out here and told me that it's not gonna be covered, that it's not up to code. They ended up just paying me for the actual water heater, which sucks.

The company that I was with before did not cover appliances so I acquired a home warranty from First American instead since they do cover appliances. The experience when submitting a claim with First American was good. I called them, then they scheduled an appointment and was able to replace our garbage disposal right away. The tech talked us through and explained what the problem was. He told us what he was gonna do first by looking at the garbage disposal and assessing it to see what the problem was and if he could fix it. But then, he determined that it needed to be replaced instead. We had a good experience with First American and I’ve already recommended them a few times.

I called for service on my dryer and then my fridge. The contractor that First American sent out said that the seals on my fridge were damaged and he said that it seemed like we did it. I didn’t wanna argue with him, so I paid for something that they never fixed. They were supposed to come back and take care of it, but they never did. Also, they were supposed to change my icemaker's motor. They went back and they said that they couldn’t find the motor and they were gonna order another piece, but they never came back so I had to buy another fridge. Then I called First American because I also wanted to see if I can cancel my warranty, but I still got to work on that. I had not a good experience with First American.

Navigating First American's website and submitting a claim was pretty easy. I did it all online and it was either done on a holiday or a Friday, so it was at least three days before anybody could come out which I expected. The technicians were all nice and they were good personnel. The first one didn't say much and just came out and replaced the power switch to the disposal. When I had to call them back out, the next technician explained what the actual problem was which wasn't what they fixed the first time. The last technician came out and replaced it again, and again, it wasn’t at all what was wrong. I figured out that it was the light switch, so I replaced it and fixed it. It's working fine now. Overall, I found having this warranty to not be very valuable at all and probably not worth it.

I found First American to be very professional but their customers always have to call back for feedback as far as what the status is, where we stand and what’s going on. Last year, one company First American sent took six trips to get my AC right and I had to get a second opinion. I brought in another company on my own dime and found out it was a whole different scenario and a whole another type of problem that was wrong. The company First American selected that came out was inexperienced and they didn't know how the problem happened. They said I needed a whole new unit but when the technician from the second company did the diagnostics, it turned out to be a bad thermostat wall control.

Had a ac guy out 3 times, they said it was fine and now summer is here and no money left, I'm sweating my ass off. Am Home Warranty is not worth the $1000 a yr. If your ac goes out you can find someone to fix it cheaper than $1000 a yr plus $85 service call fee. In a whole these people don't want replace your old unit. They lie and tell you it's fine. Am Home Warranty is a joke. Be smart. Don't give them your business.

Terrible... Go somewhere else, save your money and effort. AC went down. It's been the 3rd day and no repair yet. They quoted over $2,000 to repair out of pocket. Even my AC is fully covered under warranty. Things not covered under warranty like disposal of bad part ($120) when we could put in in the trash bin for free... just make me sick.

When I bought my house in 1999, First American Home Warranty called me and asked me if I wanna get an extended home warranty on my house because if something happened, they would fix the problem. So, I said, "Let me check it out." I did that and I stayed with them. Then I got married in 2005 and I sold my house and moved into my husband's house. I told my husband, "Let's get First American's home warranty" and so we did. It's difficult now to submit a claim with First American because everything is done via computer and when you get to a certain age, it's a little bit harder when you do things with a computer. But I made it through, although I'd rather talk to a person.

I bought a house and the sellers provided First American as coverage. Submitting claims has been good. I call them to submit claims and their reps are very friendly and helpful. The technicians are dispatched within 24 hours and they're very professional.

There is no urgency in getting something repaired. They contract out to unreliable repair companies and do not hold them accountable for the completion of work. We have been waiting over 2 weeks for a dishwasher repair when we were originally quoted 3-5 days. There is no end in sight, they are still unsure when the proper parts can be ordered and delivered. They said they would follow up with us and they do not. We have to call them daily for updates.

Our dishwasher is not cleaning dishes. Repairman came out twice to repair it. It still did not work. We waited too long after the second visit and was told we would have to file a new claim. We spoke with Roland employee #**. He hung up on me when I asked to speak to his supervisor. My husband called back. Spoke to the same guy. Roland told my husband he does not have a supervisor. Every claim we have put in through this company usually does not get a complete fix. They do the bare minimum. Very frustrated. There must be better home warranty companies available.

I retired from real estate and I knew about First American as they helped me with any small problem I had with customers. The timeframe of getting a tech is generally very good, with the exception of when I had a very serious problem. There was sewage going into the apartment and I called First American on a Friday and they said the techs would be out there on a Monday, which was ridiculous as it was an emergency. I don't get to talk to the person who does the work, and if I call in, there's no communication. I am in California and work was being done in Arizona, so there should be better communication with them.

On May 5th my refrigerator wasn't cooling properly, so I file a claim, and paid my $75 deposit. I received an email saying Sears would call me within 24 hours. Well Sears never called, so I called them. They had no idea what I was talking about, they had no order from First American. I call the insurance company and spoke to Stephanie, who said my claim was escalated, and a supervisor would call me... no calls, call today get Airel on the phone, she transfers me to manager, but her answering machine picks up at 3:30pm... All I can do now is file a Dept of Insurance Claim against company, and take them to small claims court, which I will.

I considered getting a home warranty for everyday things that needed to be fixed and for the security of having that possibility, I have the option to do so without having such a huge cost. First American has been good for the most part in the past years that I've been using them. However, my last experience was a little upsetting. I called to file a claim because of an issue with my water softener. The plumbers didn’t tell me it wasn’t gonna be covered, neither did First American. Then something happened with my toilet and they said that wasn’t covered either, so they charged me around $70 plus the fee to come out which was $70.

First American HB Protection came with my house when I bought it and I wanted to keep it because the house became a rental property. However, sometimes submitting a claim is very difficult because the people don't speak clear English. But they can be helpful, depending on who you get. And you can get a tech within 24 hours if it's on a Monday through Friday. But when it's on a weekend you gotta wait all weekend. We have techs come out quite frequently because we have lots of issues all the time. And the quality of the contractors First American sends work has been good. But the last call I had was canceled somehow by someone at First American and I was notified by the company that was coming out at 8 o'clock in the morning. I have no idea what happened, but stuff like that happens frequently.

The lady I bought the house from already had First American and I've been with them now for three years. I submitted my claims to them over the phone which was easy to do and my experiences with their reps were pretty good. When I had a problem with my microwave, their tech had to come back out a couple of times for it but he was good. I would recommend First American.

I purchased this warranty when I bought my home so that I would have peace of mind. I got anything but that. My washing machine broke and when I placed a claim at First American they assigned a contractor who never contacted me but yet said that they completed the job then assigned another contractor and this one would not take the contract. But no one from First American where the contractor decided to let me know. I had to call numerous times to get this information. I have now put in a cancellation notice for my contract. Let’s see if they can handle that.

I have had nothing but frustration and disgust when dealing with First American Home Warranty. They treat customers poorly even when asking for supervisor. Their contractors (I've had 3) bad mouth them for being so cheap and not covering anything. The last experience I had, they sent a Dishwasher repairman who did nothing but come in and press a button on my dishwasher and said since there were no error codes he couldn't do anything since it couldn't be mechanical and that is all that was covered. I tried multiple times explaining the problem then just hired someone with good reviews off Yelp.

The First American HB Protection rep that I dealt with was very helpful. The last technician that came out was also very professional and the experience was perfect. But it takes a really long time to get a person out depending on the service. Sometimes it took weeks. Any appliance with Sears tends to have issues. First American has been inconsistent and I would not recommend them.

I had a plumbing claim and while I was in the process of scheduling the service online, I was also on the phone with First American's rep. He was a nice, friendly, and very informative guy. Then I told him I figured it out online so our interaction was brief. After that, First American got the tech out the same day and gave me text updates. They also provided the number to the plumber who was gonna come out and things went pretty smoothly. The $75 was a bit pricey and I don't know if the work was worth $75 but it was better than paying the plumber directly.

This not the first time it happens. Few months back I had plumbing issue. They gave me run around and then the plumber never showed up from BS plumbing and they had the nerve to tell me that they will charged. They charge me a plumber visit fee which the plumber never showed and then said they will waived the fee, it took 2 week for them to give me run around to got it fixed. No apology.

The warranty of First American came with our home three and a half years ago and we stayed with them throughout that time because they kept soliciting for it. To submit a claim, we just called and let them know the issue, then they had one of their contracted companies get in touch with us to set up an appointment. The claim reps have been knowledgeable and they've answered questions, and the work quality of the contractors have been excellent. First American provides the service that they're selling.

We submitted a claim over the phone with First American recently and the experience was straightforward. The claims reps were helpful. It took at least a week to get a contractor to the property. But the first technician didn't resolve the problem and that left some frustration. He thought that the issue was not a normal wear and tear. Plus the moment he fixed the thing and left the house, the problem came back. Somebody should be coming out today to probably look at it again. When I call I'm looking for solutions but if I don't get one then I'm not happy.

I bought a home and First American happened to be the first warranty provider that I came across with. I have them for three to four years now and so far, submitting a claim with them has gone real well for me. The process has been easy. I'd call them and schedule the service, then I'd always have a good experience. In fact, I never had any trouble with anybody. But their prices keep going up. Still, I'd tell my friends to go with First American.

The house I was purchasing was inspected and needed some work, and First American handled the work. At that time, my realtor advised me to get a home warranty. I moved in January and since then, I have been with First American. Submitting the claim for my garbage disposal was very easy. The rep was very nice, professional, friendly and helpful. She walked me through everything and made the arrangements on who the contractor would be. Then the contractor called me within a couple of hours and came the next day. The guy was professional and kinda friendly as well which was nice. Because the garbage disposal turned out to be burnt out, the contractor replaced it with no cost to me. I would recommend First American as they do everything they can to help you out with your home and they don't try to cheat you. They are inexpensive and provide prompt and courteous service too.

I have mixed feelings about First American. So far, they took care of my refrigerator and they are replacing the garbage disposal, which are both good. But there were a few moments that I was really frustrated with them. When the gas company shut off my water heater because it was producing carbon monoxide, I did not have hot water and gas for three days. Also, the vent was not working. I called First American and I had to wait until someone answered. The lady I spoke to said that the work was covered and sent out a plumber to fix it. When the plumber came, he looked at it and said that the water heater was covered but the vent was not. That didn't make sense because the vent was part of the hot water tank. He also said that he was gonna charge me $450 to fix it and that was robbery. So, I called my plumber and he cleaned it instead then charged me 90 bucks. I wasted three days with First American and got nowhere.

I have to tell of a nightmare situation with FIRST AMERICAN HOME WARRANTY so none of you ever use it! On 12/28 our heater went out, it was 10 degrees that week. Pipes froze and dishwasher pump busted because of the freeze in the house. The warranty company told me it would take 3 days to send someone out to diagnose, then they'd have to order parts and come back for repair. Unacceptable since house was uninhabitable. The rep instructed me that I could find my own repair company to come out and submit my receipt with my work order# for a reimbursement. I followed instructions. Called local company and had successful repair same day!

The real estate agent usually works with the title company that they trust and the title company suggested that I get a home warranty and so I got First American. I had a great experience with them and the plumber was fabulous. I submitted a claim last week and somebody returned my call after I left a message. I told them my address and what the problem was. They said that they'll have a plumber here and they happened to give me the number so I called the plumber directly to set up the appointment. I was lucky because the plumber said that he was about 20 miles away so he could get in that same day. He came out, diagnosed and fixed the problem. It happened very quickly and I was very happy that the water heater worked.

My AC unit broke. Three weeks later still no resolution. Customer service is horrible. They say when you sign up that there will be a $95 service fee and that everything is covered. BS. I'm being asked to pay $425 on top of the $95 service fee for modifications which the contract clearly states that all modifications are covered. I believe that the First American Home Warranty pays their contractors little or nothing so the contractors make up services they know aren't covered so they get paid. Since I live in VA. There is the Virginia Bureau of Insurance who handles these types of issues. I will be calling them now.

First American Home Buyers Protection was the home warranty that the previous owners of our house were using. It was included in the purchase and when it came time to renew the warranty, the price was good so we went on and did it. Submitting a claim was also incredibly easy and they were very quick to respond. They contacted me the next day and we scheduled a time for a couple of days after. The technician took care of all of our problems, and was very polite and helpful. We were really pleased overall with all of the help.

Submitting a claim with First American has been very easy to do. The reps and everybody who came to the house have been nice. But getting the actual claim resolved hasn't worked out for me well yet. I called them for two things--one for the plumbing and then for the air conditioning. The plumbing issue wasn't resolved because they didn't cover the plumber getting on the roof to hold the pipe. Then with the air conditioning unit, it needed to have a part replaced which First American also didn't cover, so I ended up buying a new air conditioning unit. With this, I won't go with First American again unless they have a better home warranty package. If every time I call, I'm spending $75 to pay for somebody to come out and tell me that First American doesn't cover it, then I'm just wasting more money at that point. And if someone asks me about them, I'll tell them to look for another home warranty company.

Our first claim with First American Home Warranty (FAHW) is a joke. They send a plumbing contractor out for the diagnosis and repair. The first two things out of the plumber's mouth (Emergency Plumbing Rooter Inc), "Yes it is leaking and It's a gonna cost you about $400." I asked why because I have replacement coverage, the plumber said all the lines need to be replaced (two water lines and a gas line). We went back and forth on this issue because the lines are in perfect working order and do not show any signs of wear or damage, they actually look brand new and there are not any leaks. I disagreed and asked the plumber for his business card and he said no. I asked him to write down his position and why he needs to charge an additional $400 and he said no, then got in his truck and left.

Five years ago, we had another warranty company but they didn't cover anything at all so I cancelled it. Then my friend recommended us to First American Home Warranty. We are retired persons and we may be needing it someday. We'll be able to recommend some of our friends too to make time so they don’t have to struggle with some minor problem. Filing a claim was not difficult at all. We called First American up and the representative was nice and very friendly. We paid the co-payment which is $75 and they sent somebody. The technician came in on time and fixed the refrigerator. Now, the fridge is working.

Our realtor suggested that we use First American and it came with the house when we bought it since the previous owners purchased a year. It’s pretty easy to submit a claim although some of the contractors that they have on record may not fully be able to work on issues like a hot tub or a whirlpool bath which I have. And pretty much contractor that they have can’t work on the issue itself or what’s going on with it. But it’s a great company and the contractors are very professional and usually get here in about a day.

After talking to several different home warranties, I liked the package that First American offered and the rate was good. The claim process was simple. I called in and the representative was wonderful. I told them what my situation was and a couple of hours later, they texted me a contractor. They gave me his number and said I could also call them if I wanted to. I called him and got everything set up real fast.

My wife Carol had a condo and she was very happy with First American Home Warranty. So, when we got married, she moved in with me and then we put First American on as a warranty with the house. I haven’t had many issues with them, but when I've had, they’ve been very prompt in taking care of it for me. In my most recent claim, I called First American and they set me up with a plumber. Then an appointment was made. The guy came out, did the work on time and was done very timely. He was excellent and very professional. But the guy who does the billing said he messed up and overbilled it. It was supposed to be $75 for the service call. I gave my debit card and they took $105, overbilling me by $30. I got a receipt yesterday and they apologized for it. Hopefully, the $30 will show up in my account tomorrow.

My landlord uses First American, so I only use them. When I have a claim, I do everything online and it's fairly easy. I'm savvy when it comes to their website's interface and I've never had any issues with it. When I submit my service request, I get an email saying it has been attached to the contractor. Then First American usually sends out a technician within 24 to 48 hours but I'm typically more proactive in reaching out to the contractor myself before a contractor calls me to schedule.

I’ve had First American Home Buyer’s Protection for 15 years and we've had four contracts with my daughters and granddaughters. We have to call in to submit a claim and though we might not get somebody to come out for 5 days, we’ve had a good experience with them so far.

Getting a home warranty would be a good deal for the things that we had going on in our home and so we got First American. The experience was really good when submitting a claim and I had claims for the refrigerator, microwave and washer/dryer. Then, I also had a very good interaction with the technician who came to fix my washer and the quality of work performed is very good as well. We're very pleased with First American and they're the value for the money.

I pulled First American HB Protection up using a search engine and when I called them, I liked their price compared to other companies so I decided to work with them. I specifically said I wanted a sump pump covered. We have lived in the house for seven years and made it a rental so we didn't want to have any sump pump issues just as we moved out. So I asked about sump pumps and the person said that sump pumps are covered. It turned out that even though we call it a sump pump, the actual name is sewage extractor, but I didn't know the terminology. What they cover is something a cabin would have in a well and it pumps up the water.

A bad outlet caused a power surge. Power surge fried my stove. They covered the outlet being repaired but won't cover the stove because they don't cover "consequential damage." Complete rip off. DON'T GO WITH THIS COMPANY!! Then I called to have it explained to me, and was told by Roland that they won't do anything about the stove. I asked for a supervisor and he said he was the highest rep in the company, and they don't give out call reference numbers.

Our friends said that they had bad experience with another insurances. So, we decided to try out First American Home Warranty. So far, I've only done one claim and I went online to file it. Their online process was easy and straightforward. Also, our technician was fast. He came, he fixed the issue and he left.

I was spending too much money taking out warranties per appliance at Sears and my daughter recommended First American home warranty to me. She thought it was something that we could probably benefit from and wouldn’t cost as much. I usually call First American when submitting a claim and they tell me they’ll get back with me in about 24 hours, and we’ve never had a problem. The most recent claim was my refrigerator and it has been fantastic since the repair. First American performs, and they call back and they get right on it which really pleases me. They’re dependable, truthful, and they do excellent work.

The sellers of the home had to buy a warranty for me when I bought my home. First American was the one I chose just from looking online and they're the recommendation of my realtor. I submit my claims online and it's been fast and easy. I’ve had a few claims with them including the most recent one for two ceiling fans that were out. A couple of claims took a few phone calls as they were more complicated issues. And the quality of the work done by the contractors who have been sent out is good. My experience with First American has been good and the warranty has more than paid for itself.

I have home insurance and when I call them, First American is the one I would have to call to get a work order completed. I had a fine experience with them and submitting a claim is simple and easy. My home insurance told me that I could either call First American directly or they could contact First American to let them know and First American would then reach out to schedule an appointment. I ended up calling First American directly, left them a voice message, and they called me back within less than an hour, which was really quick. The guy I spoke to was one of the plumbers who came to my home and he told me that they were on the road and that they can make it the next half an hour, which was convenient and worked out perfectly.

I'm a new buyer of a home that has a pool and spa so I asked for the pool and spa equipment to be covered. The policy with First American Home Warranty states that the circuit board is covered under the pool and spa. And then when you start reading what is not covered, it says any computerized, pneumatic or manual management systems. Management system tells the pool pump when to go on and off, and run the filters. So, when the circuit board went bad, First American automatically resisted, "No, we don't cover it." And I said, "Well, I don't understand why because if we have a computer and the circuit board isn't working, the computer doesn't work once I put a new fuse in the system." The circuit board booted up and when it was plugged in to the non-manual circuit board, or the manual circuit board because evidently there's two, it blew the circuit board again.

I had a leak in my sink and I couldn’t find it underneath. I called First American and the guy who came out here was a real good guy. He told me what it was and because we have hard water in Nevada, the leak was inside the actual faucet. But it was internal on that and it had eaten up the stuff inside, almost some of the metal. Mine was a Moen and he said he could take care of it in 15 minutes. So I paid the $75, which I always had to pay upfront. That was also the first thing they'd asked for. Then he couldn’t do anything because for whatever reason, First American didn't cover a faucet and he was not allowed to work on it. So I ended up having to call another plumber. Then, I went to Home Depot and bought a new thing because the water had set down on the bottom. I had to firstly do the demolition, which hurt my right leg, then I went back to Home Depot to get the new boards because the ones I had had been soaking in water.

I have had my warranty on my main house for over 6 years and this house for 2 years. I got my 2 brothers and my parents with this company including friends and neighbors! I've been sent to claims resolutions but we always worked it out. Minor stuff! But now I have a major problem with the outside a/c condenser. Around July 2016 we had a service (Air-it-Cool) call and they fixed a leak by spot welding the coil. I thought that was substandard practice but it was blowing cold so I was satisfied. Then in Oct. 2017, another service call (Air-it-Cool). This time a faulty start-up capacitor. Worked until April 2018. Started blowing warm again! We called for another service call (our third) and they sent out their tech (Total Air). This time he said the the coil on the condenser which sits out in the backyard had a pin hole leak due to pet urine. The claim was denied. Damage by pet urine is not covered.

My water heater broke 2 days ago, this company is full of liars! They said in the contract if an emergency happens they will respond within 24 hours, it was almost 48 before anyone came to the house to even look at it! Called after the first day and they cancelled an appointment saying they wanted to find another vendor so they could get water back to my home, they didn't find anyone else but since they had already cancelled the appointment I had to wait longer for someone to come. I called AGAIN and the guy on the phone said bluntly that they didn't honor the contract terms and would be there when they got there. I don't know if these positive reviews are employees, bots, or just liars but this company is terrible and I wouldn't recommend them to fix my dog house!

I just recently purchased a home, and the homeowners purchased supposedly the best warranty that was offered through this company. I have experienced nothing but dishonesty and frustration. I had a major plumbing issue where my shower wouldn't turn off. The water was constantly running. It took them two days to send a plumber, who was incompetent and not a license plumber removed the shower handle, and then told the warranty company that the handle was broken. The warranty company then refused to fix my shower handle or replace it stating the item was broken. I had to send pictures and practically prove to the warranty company that I didn't break the shower handle. The plumber took it off to "see what was wrong with it". Then the company had to send another plumber to confirm the shower handle wasn't broken. That item was proven and the shower handle was fixed.

My wife told me about First American and the warranty came when we bought the house. They're very reliable, admirable, and I didn’t have any problems with them. They’re very good in their work. I had two techs out in two days for two different claims. Both of them were for plumbing though and they fixed what they were told to fix. The work they did was quick, very good, and amazing.

I was searching for an affordable home warranty because I had one which was paid for a year when I bought my house and when I went to renew that one, it was really costly. So, I shopped around and I found First American Home Warranty myself. However, I was very disappointed with the claim I just submitted and I’m not sure if I’m going to stay with them.

As a new homeowner, one looks for this type of warranty to give some assurance against unforeseen failures in the first year. But #FirstAmerican has demonstrated bad faith, obfuscation, and unresponsiveness in my current experience. The technician they sent to look at my dishwasher told us the machine was not repairable, that they should replace it. The warranty company told us that it required maintenance, and maintenance was not covered. I tried to discuss this with the company, but they refuse to share more details of the technician's report, instead focusing on the technician's observations that there was sediment build-up in the dishwasher. In fact, the small amount of sediment in the dishwasher is NOT the cause of its poor operation - the water distributors need to be replaced (at minimum) - and maybe a few other parts. The technician concluded too much needed to be replaced, so he didn't recommend this.

The coverage is good for a first-time homebuyer. We continued it from the previous homeowner and once we had some pricey charges that were paid for by First American, we decided that it was a good deal for us as a homeowner. Previously, I had put in a very detailed negative review online about one of the previous technicians. They tried to get me to pay some extra money at the end of the repair and I never heard back from First American so I was disappointed. But the technician who came out most recently was very nice and efficient. The online portion of submitting a claim is also very easy. The representatives have been a little difficult at times but once I talked to a supervisor, they were understanding.

First American Home Warranty is a good company and they stand by their work. We have been with them for four years. One time, we had problems with our washer and it took them three months to get it fixed. But before we renewed it, my husband spoke with the person and told them about the problem with getting the washer repaired. She assured us it would never happen again, and it’s true. We had good experiences since then. Also, the claims process has been easy, their representatives have been fine, the technicians who came to the house have been excellent, and the quality of the work done has been great.

The marketing material is very deceptive. It gives the impression that your home is covered. The reality is, if anything major goes wrong, there is some tiny print excluding that item. And if you miss the exclusion in tiny print... they will charge you for the service call to point out you’re not covered. Every phone call is miserable. The reality has set in that the only thing actually covered are things that are cheaper to fix than the actual service fee. It has cost me more money using this “service” than it would have if I had figured it out on my own and called a handyman. It’s frustrating that my realtor suggested this company and I’m more frustrated having this warranty than if I didn’t have any.

I may have signed up for First American Home Warranty back when I bought my house in 1988. Many years later, I got a special offer to come back. It was also recommended by the home seller. I came back and have continued since then for the idea that things are protected by today and it works. In submitting a claim, I use the website but sometimes I seriously can't quite get a hold of the contractor and schedule an appointment. It varies by contractor though. My most recent claim was fast and smooth. I filed the claim and talked to the contractor within two hours. I got an appointment for the next morning. The contractor came on time and fixed the thing right away.

When we bought a house, I found out my ex son-in-law works for First American when he told me about it. It’s worth it to me and I don’t have to buy all the different warranties from all the different companies. Submitting a claim to them is okay but it works better when they have the more local people. I initiated the claim online and then I called up the contractor. The first time, the contractor was quick in getting here and it was good. Then he noticed another problem and it got to be a big deal this last time.

I have a simple leak with my shower and First American has been in my place four times but it's still leaking. They spent a few hours on it yesterday and left a mess in the shower. My wife cleaned it up and five minutes after they left, the shower started leaking even more. It looks like they are looking for some cheap solution and they tried to untie and changed something. I told them I was not going to pay $75 every time they came out. Also, they showed up when they wanted to and called me about 15 minutes before they did. But I told them we were not at home because my wife and I were working. Then we had to stay from 1:00 to 5:00 and wait for them.

I bought an older home and I looked at getting a home warranty for a safety concern. My real estate agent mentioned First American HB Protection and it was what was recommended to me. Submitting a claim had been really slow in the past, but most recently, the service has gotten better as far as response time and the claims process has been fairly easy. I’ve had a dryer repair and it was a simple belt that was fixed and the technicians couldn’t do anything for me. They wanted me to wait another seven days. I still had to pay for their service and I got nothing out of it so, that one was not so great. On the other hand, I had a well issue recently and filed the claim about 5:00 in the afternoon, and the service company was at my house by six. That one was fantastic. Some of the companies that First American uses have been really good and some of them have been not so good.

We got First American HB Protection for my daughter's place and we were very pleased with them. The realtor told us about it and recommended a home maintenance package for single women. We had one claim for a plumbing leak after we bought the place and our interaction with the claims rep went fine. We called them and they sent out a very good plumber in two days, and the quality of work was excellent. I paid the guy $75 and he went about his business.

Getting the insurance from First American Home Buyers Protection was part of the deal when I bought the house. I’ve had the coverage for two months now and submitting a claim with them has been a terrible experience. The amount of time that I had to go through on the voice recognition over the phone took forever. Then the technician they sent out didn’t fix the problem properly and I had to call First American again to have somebody else come out. And this issue has been going on for a week now.

I paid $160/year extra to have pool equipment covered. Oh no they didn’t. 2 examples: 1.Filter pump. Couldn’t get anyone to show up... so I had to pay my own guy to do the repair. 2. Heater. First American EXCLUDES the heat pump repair - which I discovered is the typical repair to fix a pool heater. What a SURPRISE!? Pretty clever. Great way to get out of paying claims. EXCLUDE the most likely repairs. CHOICE Home Warranty now has my business. Costs less. Better coverage. Good luck all!

I've had First American HB Protection when I first got into my house and I hadn’t had problems since. They made submission of claims convenient where you can do it online and that's what I always do, and it’s much better that way. They give a claims number and they let you know who you’re going to be dealing with and who’s gonna come out. Those people usually call within 24 hours. If I have a claim today, I’d go online and pay my fee. I don’t have to worry about giving it to the service people anymore. Most of the people that they have sent out had been very good and I was grateful about that. So, I pay so much and then they pay so much and they were very kind people. So far, their performance had been really good. If the work is not done correctly, they get you someone else. You just have to let them know. Overall, I’m satisfied.

Sent Ridge Electric out who assessed that I needed a heater/vent/fan in my master bathroom. Ordered replacement and came and installed. BUT the vent/fan/heater was smaller than the one they replaced. Ridge Electric told me First American would send out sheetrock contractor to fix the 2 inch gap where the fan was the wrong size. First American sent sheetrock guy who said the fan is too small - just need the right size installed. After numerous emails and phone calls (of which you get cut off 3 times after going through all the options to get to talk to someone) the supervisor indicated that my warranty said they DID NOT HAVE to match the size - only the capacity and function.

A co-worker has First American Home Buyers Protection. And then when I bought my townhouse about 14 years ago, she told me about them. I got them after that. Submitting a claim has been very easy. When I first got the warranty, I would call in. But then when I got familiar using the website, I usually submit an issue through the website. It takes about a day or two until a contractor contacts me. And there were some contractors who have called me more quickly than others. But they have always been very professional and polite. And I've had no problems with the quality of work they performed. It's all been done to my satisfaction.

Jokes in the subject line aside... Two quick things to note: 1) I haven't worked with any other home warranty company before - so FAHW could be the best within a terrible industry and 2) I probably got my $795 value in repairs. However, the customer service process was so unbearable that I ended up paying $1,200 out of pocket for a repair that was clearly covered - and that was never refunded. The long story short is that it is abundantly clear that FAHW's system relies on a tier of virtual assistants who do not have the authority to make decisions - only to relay the information on the pamphlets that are in front of them. Simple repairs like fixing a faucet would take 2-3 hours of my time to coordinate. My property manager would call me and say FAHW wouldn't talk to them. I would then have to call FAHW to get the repair authorized, call the contractor (because FAHW gave them wrong information every time), then call my property manager back.

It's easy to submit a claim with First American Home Buyers Protection unless I want to request the certain contractor in our town. Sometimes I have to call them to do that and I can't log-in. That's a little irritating but other than that, if I fight for it, I can make it happen. I live in a small town here and I know the contractors, so I usually end up calling them myself and ask if they got the claim yet, then they'll come out. If I get a good technician, I request them again. And so far, so good. Their customer service was good for the last couple of calls I had, but the overall quality of their work has not been okay. Nonetheless, I would recommend First American.

We have been with this company for a while now. I don't understand why is this company continue to hire these non-professional technicians. I have to continually call this particular technician to schedule for him to fix my refrigerator. I should have known he was a non-professional with a Gmail account. He did not have a receipt book for my 75 dollars I gave him. This is not the only bad encounter I had with First American technicians. It's pretty much constant.

Purchased the home with this First American Home Warranty at the end of June 2017. Around August we started to experience problems with the AC running non-stop and not cooling the home sufficiently. The home was recently re-insulated with foam in the walls and attic insulation. But on hot days the AC would run all day and never get down to 76 F where we had it set. First American sent out a technician 2 weeks later due to two cancellations and on a cool day which cost me $75.00. He inspected the unit and said the AC was old (28 yrs) and although not cooling as well as it could was operating normally so there was no warranty issue. My electric bills argued differently.

We knew some people that were on the First American HB Protection plan and we got them by their recommendation. I typically file my claims online and it’s pretty easy. The technicians that they send are very professional and do their job. My experience with First American is so far, so good and I hope it stays that way. It's a quality company and they stand behind their work.

I've been in the banking industry for over 40 years so I knew about First American Home Warranty. I've been using them for six years for this house and eight years in my house in California. They've always done right with me and if it's necessary for me to file a claim, they make it easy. I submit my claims over the phone and they're quick to respond. The reps have been very knowledgeable and they know what department I should go to or they put in my claim the way I requested. And if it's wrong, they'd clarify it and put it in correctly because maybe I didn't know the terminology of certain things. My interaction with them has been very good. The technicians who have come out have been very good too and I haven't had any problems with the quality of their work.

After plumber repaired water leak in pipe and left a 5 foot by 5 foot hole in my ceiling 03/16/2018, I contacted First American Home Warranty to send someone out to repair the hole at least 4 times. It's 04/17/2018 and still looking at this same hole in my ceiling, not good at all. Thanks a lot First American Home Warranty.

I believe in home warranty and we've always had one. We are with First American and whenever our issue is covered, they handle it. We call them for claims since it's sometimes easier than submitting them online and because I want to talk to a real person. Our most recent claim was for a pool pump and it was straightforward. The pump was leaking and they fixed it. However, there has been a few times where we've had things that we thought were covered but then when we go back and look at the contract, they weren't covered. And so homeowners need to make sure that they completely understand what's covered and what's not and that what they're covering meets their requirements.

I needed something to protect my home from anything that could damage it. A friend of mine then referred me to First American Home Buyers Protection. Submitting a claim is very simple. I call them and they help me fill it out. I can also do it online. However, I do it on the phone and make sure I complete it right than being online. And it doesn't take long to get hold of a person. They come in a couple of minutes. The technicians usually make a call within a day and it depends on what direction before they get to my home. One came from Maryland and he was there in the nick of time. Other than that, they are excellent people and I feel very confident in the quality of work they do. Overall, First American has been outstanding to me and they were very helpful.

I've been using First American for about three or four years now and my latest experience with them was great. I'm a realtor and I know that systems break down. I use First American all the time. I usually submit a claim over the phone and it takes a lot of time. I recently filed a claim for a garage door spring and I had a great interaction with the technician that came out. Also, his work was excellent.

First American Home Buyers Protection is still working on my claim, but they are back out and they are wonderful. I like that I don't have to worry and I always have a repairman. Sometimes, I get a great agent, sometimes, however, I get a bad one. But, overall, they are good. They did not charge as much and it seems like sometimes, every year the contract goes up a little bit, but I continue to pay it because I do not want to not be without them. I have had them for 18 years and I will probably have them for another 18.

My last experience with First American went very well and things were taken care of without any issues. Their rep did an outstanding job and did it quickly. He was very good and we've had no issues in the last couple of years. I will be renewing with First American in the coming weeks.

I've been with First American for two years now. They were given to me as an option for insurance when I purchased my house. I usually file my claims online and then a day or so later, someone would contact me and tell me that they’ve appointed a contractor. The contractors come by, do the work and have been nice. Then usually, First American would call back and make sure everything was done correctly and that there’s nothing outstanding that needs to be taken care of.

When we bought our house in 2008, First American was included as a home warranty for the first year that we purchased it and then we renewed every single year since then. It is an old home and we need to have some protection. We stuck with what we knew pretty much and we like First American. Also, we are satisfied with their service so we continued with them. When we've had to replace things or get things worked on, they were fair. I would recommend them if people were asking me about getting a home warranty or asking specifically about what I think of the company.

First American was the home warranty company I had originally when I bought the house and have been with them for about five years now. Submitting a claim is easy as I just go online and submit it. It’s a lot better than what it used to be. Navigating their website is very simple too. The people that they use are great and they pretty much knock it out on the first go, but we’ve had a lot of stuff done and for some of the bigger jobs, they’ve had to come out a couple of times. Like when our washing machine was out, it took almost two weeks for somebody to come out from Sears, and it would have been nice to have a little more flexibility with getting someone else that can do the same job out sooner.

I’m so glad our real estate agent recommended First American Home Warranty to me. We automatically signed up as soon as we bought the house. We've had them for five years now and submitting a claim has always been great. I just give them a call and they start the ball rolling. Then we communicate through email as the work progresses. They're easy to get a hold of and I wish everybody was more like them.

First American has better coverage and I first heard about them through a friend. My wife takes care of submitting a claim and it's mostly done by talking with someone from First American. Their contractors usually come out quickly and the quality of their work is usually good.

Horrible experience with trying to get information on a plumbing coverage. I've spoke with a claims resolution manager who gave me unsatisfactory information. Upon investigating further more and speaking with somebody who supposedly holds a position above the mentioned supervisor, I received different information which was acceptable, however promises were made to me and were not kept. I hope the conversation was recorded for the purpose of reviewing it. I am very dissatisfied with the way this company is conducting its business.

We purchased a home in Arizona and the warranty with First American was offered as part of the purchase. And after my husband died, I felt that having the warranty was awesome because I was moving to a new area where I didn't know any workman. It was a good way to be sure that I got good quality workmen and that they were safe in my home. And so I kept it up when I moved here. Also, I was forced to use the house in Arizona as a rental for a while and I kept it up on that house also, and it worked perfectly for me.

We just bought the house and we already had First American Home Buyers Protection through the people who had the house before us. We have the coverage for six weeks now and it was easy to submit a claim to them. They were also very easy to get in touch with. We've called three times and it took one to three days for someone to come out to address the issue. The people that have come out has been very professional and we've had nothing but great experience with them. When we had an issue with the leak again, I called and the same guys came out and they were nice. They explained exactly what they did and we have not had any problems since. They have fulfilled our expectations and the quality of the work was great. We were very pleased and we were talking about continuing to use them even after it expires.

I've had problems with First American Home Warranty in the past, but this time it was fine. They did a good job. The contractor was good. They were professional and they were on time. They also cleaned up after themselves.