First American Home Warranty Reviews

When I bought my house we have the sellers get us a home warranty for the first year. They picked First American and I just stayed with them after that. I hadn't actually needed them until this year so I've been debating whether or not to keep them because I've been paying on it for three years. But then I've needed them a couple of times already.

When I bought my house, my realtor got us a contract with American Home Shield. And when that expired, I did a research who had better deals and came across First American Home Warranty during my search and I went with them. Submitting a claim to them has been really easy. I do it online and usually, it takes no problem at all, and whoever they send the claim to is usually good about calling within the next 24 hours to set something up. Their site was super user-friendly and their technicians have all been well-trained, knowledgeable and helpful, with a very good quality of work.

A friend of mine told me about First American and we've had it for about 15 years. Their claims representatives were really nice and they’re good about trying to get somebody out as soon as I call. However, I had a problem with the latest one. My dishwasher went out and I called them. But instead of the rep calling the people to tell them to come out, she gave me the number and when I called the people they said that I got an appointment set on Thursday. 10 minutes later the people that were coming out called me and said that they couldn’t come out until I have a claim. They didn’t have a claim. First American had to call me back and fix the claim so they can get the people to come out.

The process of submitting a claim was pretty easy. I just go on the website and submit a claim. But it was just who First American picks to do the business. For instance, when I had a plumbing situation, I looked up the contractor and his accreditation by the Better Business Bureau was dropped. So I don't know if First American did background checks on the people they choose to do business with that will represent them.

I have had First American Home Warranty for about five years. I have called them out about five times during those five years. Three out of the five times they have found a loophole out of covering the service needed. First, about six months after I moved in, the plumbing started backing up. First American set up a contractor to come inspect. The first contractor stated he thought he saw drywall pieces in the plumbing. So, First American called to tell me they weren't covering it due to the fact someone flushed drywall down my toilet, possibly kids. I said, I don't have any kids and I know I didn't flush drywall down my toilet. I ended up hiring another contractor to come out and the technician snaked the pipes and all has been good ever since.

I've had multiple claims that I've submitted to First American in the span of 10 years that I've lived in my house. The most recent was with the plumbing. I had to contact First American and explain the problem. They sent somebody out to analyze it. Now I'm still waiting for the repair to finish up. I continue to renew my policy and I'm satisfied with the treatment I get and with the quality of the workers who come out.

he house that we bought was about 12 years old and I could tell there were some things wrong in it that I wanted to be covered on so I continued with First American after the first year. My pool's motor was getting weird so I made sure that I kept the warranty. Sure enough, it went out which costs 500 bucks. My pool guy's very good. He normally calls me the same day and a guy would come out the next.

Would not recommend First American Home Warranty. Bought a house one year ago and the warranty came with the purchase of the home. Over the course of one year (as I was getting familiar with the home) I submitted claims for broken shower head, faucet, heater, ceiling fan, hot water heater. The first two claims were handled okay; but the first heater guy they sent out clearly was not interested in diagnosing the problem; second guy was much better. The ceiling fan was a total fiasco. Turns out First American would not replace the fan, but would fix the wobbling; the contractor came out Five Times and could not fix it. Finally he said, I need a new fan, so I bought one, when he came back; he said it was not the right size; so I said can you get the "right fan" and I'll pay for it. He never came back to install it.

First American was part of our original purchase of the home. When submitting a claim, I call them and they take my contact info and ask me a few questions to figure out what’s going on, and get me to the right type of vendor. Then they give me the vendor's information and let me know that I’ll be contacted within the day. They’d schedule to come out and at that time, they collect the service fee. The contractors they send out are professional and quick. I’ve never had a problem with their work so it’s nice that I don’t have to go through all the trouble of trying to find somebody.

For the most part that we have First American, it’s been really amazing. We call when something breaks down and then they get right on it pretty quick. Their reps are very helpful and would get back to you and call you. But the last couple of times, it’s been kinda rough because they couldn’t replace one of the parts when our pool messed up. The tech couldn’t help with the pool but it wasn’t his fault. It was a misunderstanding. But overall they've been really good. They know what they’re doing. If they mess up, they come back and fix it.

On January 2, our HVAC furnace died and I called in to First American to make a warranty claim. They dispatched a company with several 1-star reviews on Yelp (Payless Heating and Air). The technician that came did not know what he was doing. He disabled the safety switch on our furnace so that it would run, yeah the safety switch. My husband and I did not feel comfortable with this being done, but the technician assured us that it wasn't a problem. The furnace died within a few hours and we called First American, informing them that our furnace was still not fixed. We also called the technician back, he did come back, got the furnace working again, however it died again within the hour. We called them back and were told that they could not fix our unit because it's a high-efficiency unit, and they don't service high-efficiency units, but they did collect my $95 check for the service fee.

HVAC unit quit. The technician determined that it is the reversing valve but also noted tree damage that caused cosmetic damage to the unit over ten years ago. The unit has functioned without issue for this long time frame. The cosmetic damage has no correlation to the now valve problem. Still my claim has been denied. AVOID THIS RIP-OFF COMPANY. I am filing complaints with the BBB, Florida State Attorney's Office and contacting the media. Fraud at its best!

I've had insurance with First American for 10 years and every year, it just gets worse and worse. I just had submitted a claim and I've never had a worse experience. Their claims representative is rude. Before you could even finish telling them what the problem is, they say to you, "Oh, that's not covered." I had a problem with my garage door. They sent someone out and I just worked it out with him on my own. I know the guy just has a contract with the company, but he couldn't have been nicer. Of course, it wasn't covered, even though my contract shows that it should have been covered. The technician said he didn't have a choice. They told him it wasn't covered. So, I paid the $75 deductible to First American because I did call them and I had to pay him a little bit extra to fix the problem. The next time, I will just call that place directly and I’ll bypass the insurance. Why waste my money on the premiums and throw $75 out the door?

First American came with my home when I first bought it. I've had it for 5 years. At first submitting a claim was easy. But the last couple of years have been kind of difficult to have consistent replies and problems fixed. But it’s more with the contractors that they have partnered with because sometimes they're not consistent in answering back or coming out within a convenient time. It takes like a day or two and then it would turn to a week sometimes. A couple of times I had service calls that no one ever came out ever. It got kind of bad for a while.

They haggle costs with their contractors while the repair needs go unmet. My leaking water heater in the attic is left unrepaired, the company does not communicate and I have the possibility of further damage to my home. Very unsatisfactory. Do not use this home warranty company!

I heard First American from my real estate agent when I bought my house and she recommended this one only. I did not look around at others because I have known her for a long time, so I just take her judgment. I submitted a claim online. The first one had something to do with the plumbing like something was stuffed up and the actual plumber just called me and scheduled an appointment. The other one was our water heater. The technicians were fine, they were there when they said they would and they took care of the problem. Although the water heater wasn’t fixed at first. They had to kind of like figure out if they were going to order a part or not and then they didn’t know if they were going to order a part or if they were going to have to replace the water heater.

First American was recommended by our realtor when we bought our home. She gave the suggestion since it was an older home that it was wise to do. I've called and also submitted claims online. If it's something simple then I do it online, but if I need some sort of explaining then I talk to somebody. I've had a run of experiences from pretty horrible to super great, but mostly it was good. The bad one is we had a problem with our stove. It kept getting delayed and delayed, plus the woman who took over for our claim was really rude. I called and spoke with somebody about it.

I sent in an online request for my hot water heater to be serviced. The pilot light would not ignite after following instructions. I had tried to ignite this all day on Thursday, I submitted a claim on Thursday evening around 730pm on the 4th of January. An email said a contractor would call to set up a mutually convenient time for a service call. I didn't receive a call on Friday so I called the contractor and left a voicemail.

I had a leaky toilet and I submitted a claim with First American. The technician they sent was very good, and the toilet doesn’t seem to be leaking now. I would recommend First American.

First American came with the home I purchased. I have already submitted a small claim for a stuffed up toilet. The contracted people came and cleared the toilet. But, upon looking after it has been cleaned, there were quite a few scratches in it. There are also black marks now, and that happened in the last three days since the 29th. I’ve got a report too but I haven’t called them because of the holidays. I had somebody, an independent person, open up the furnace, and clean it, and put filters in like they’re supposed to. And he said that there are cracks in and it’s 13 years old, so I don’t know how to go about. He further said, “This is a dangerous operating condition. It can leak at any time. We’re not going to turn you off in this cold weather.” As I don’t know what First American does, I’m at the point of saying in, “Okay. I’m going to deal with it.”

I purchased an older home so I figured my fate and purchased a home warranty. First American was the warranty that I had when I was renting the property so I decided to keep it. At first, I had a lot of plumbing problems in my home so one of the things that I had a problem with was them sending me the right plumbing company. But after a while, I made them send me one plumbing company, Alpha Omega Plumbing who I want to use all the time because they are better than the other one that they sent. First American's representatives are always helpful. They are always willing to schedule my appointments and get me who I want, and that's one thing that I'm very pleased with.

When things break down, First American actually comes out and services it and if they can't fix it they replace it. Over the years, submitting a claim has come pretty easy. I can now go to the internet so I use that way most often. I just pull up my username and password going under my contracts and select what the problem is. I have the option to pay my fee either immediately or when the guy comes for service. I submit the claim, They’ll send me an email to let me exactly who is going to come out, the name of the company, the phone number and their address. Then that company will give me a call to schedule a service appointment. Lately on most occasions the turnover for a call or at least I used to get a callback either if I placed it that morning, usually sometimes that day or first thing the next morning. I also have the option to put that it is an emergency.

When we bought the house, it was already covered by First American. They provided us with a year or part of the year. We had something immediately that needed to be taken care of, and we’ve been really pleased with this service. It's very easy every time we submit a claim. I just call by phone because I don’t do the computer part too well. The reps were very good. They took care of it right away every time. We’ve only had to call them about three times. The technicians were very nice as well.

Everything's fine with First American. I had a problem with them a while back but it got resolved. I talked to somebody over the phone when I submit a claim because that's the quickest way. If you do it online, it takes forever. I had a good experience submitting claims. However, I had a situation where I didn't have a washer for three weeks and it took three weeks before I got another one. If they can just speed them up a little bit, it'd be good. But sometimes, I know they have to wait for the repair but they should understand that people don't have the appliance to use.

My First American policy came with our home. I’ve called them for claims and they’ve been good so far. The reps have been polite, and they also call back to make sure the problems are fixed. The technician who recently came out was excellent as well.

Our heating failed on December 25th and we filed a claim. Within two days they decided on their own to cancel the claim. So we had to start all over. The contractor came and installed a part, but caused the heater to fail completely so that we cannot use the HVAC unit at all. We are freezing and it is January 4th and still no one can fix the unit. Finally on January 4th, a new contractor was assigned to come on Friday January 5th. We will see this.

I decided to go with this home warranty on my rental only because I have a home insurance policy through them. Big mistake! I regret it. Big lies from the beginning. Called them about a toilet stoppage. They told me it wasn’t covered under my basic plan, news to me. They never told me about this when I signed up. It’s ok. I have a home insurance through them. Will cancel. Wish other will do the same. No need to give money to a fraudulent company.

I'm a realtor and we have our insurance with First American Home Warranty. A home warranty is important if things are breaking down and it helps with a lesser cost in maintenance throughout the years. I submit claims online and it's easy, but getting the contractors to come out and do the proper work is difficult. The companies they hire are horrible. They don’t do a good job and they try and cut corners. Then they don’t finish the job that they're supposed to do and we end up having to get them back out and do their job correctly. And they seem irritated, but they shouldn't be irritated at us when they haven't done their job.

I advise EVERYONE to avoid First American Home Warranties. They never honor their contracts. They continuously find loopholes so they don't have to. I filed a claim in November due to the fact my dryer had stopped drying clothes. Craig unplugged it in order to look at it. When the contractor came out the dryer was still unplugged. First American denied the claim, stating that the appliance was not installed.

Furnace - NO HEAT for 4 days. I have been run around by all departments in receiving service to my home for my Furnace. I am disgusted by the customer service supervisor who disconnect my phone conversation (hung up on me) while explaining our situation in 11 degree temperatures to the customer service rep who didn't document the offering of 1 (one) $50 reimbursement for a Heater. After calling the warranty company 10 times and still no contractor. I will be looking for a new home warranty plan in May.

We are not too happy about First American Home Warranty. The situation that we had with the contractor was just horrible. They wouldn’t call us. They had their answering machine on and would never return our messages. I just was very disappointed. We're a property management team. We deal with hundreds of properties and quite a few home warranty companies. I've been dealing with this heating issue for quite some time since 2014 and I just don’t understand why they keep on paying to have the heater repaired when it's over 12 years old.

Since I bought the house three years ago, I have paid First American. I’ve used it twice to file a claim and I talk to the reps directly. The first claim happened two years ago and everything went fine. The second one was for a garbage disposal but the problem hasn’t been solved. The technician said it was electrical and I’m still waiting for an electrician to call me. With my experience, I’m not gonna renew First American next year.

I have never left a negative review such as this, but I would NOT recommend this company. I currently have a home warranty through First American, reported a broken furnace two weeks ago, and am currently on day 13 with no heat in the coldest part of the year thus far. It has been 12 days since they sent out a contractor to diagnose my broken furnace (and the temperature has been below freezing 10 out of 12 days). First American will not work with urgency, despite it being an emergency.

I own eight houses and I want them all to be covered. I'd used American Home Shield and I didn't like them, and I heard about FA through my realtor and went with them for the fact that we could have good service. I have to call to submit a claim 'cause there's not a good way to do it on the website. I can't do it online because I have multiple properties and there's not way to set up eight accounts.

I have been a loyal customer with First American Service for over 9 years now and have always appreciated the excellent customer service you offer. Yet a very disturbing fraudulent experience with your company has shaken my belief with your ability to provide top notch contractors with a reputable service and decent grade with BBB to perform service at my home.

First American's claims process has been easy. Every time we've called, we've always talked to someone, and they've always taken care of our stuff. When we're on the phone, we just follow the instructions to get transferred to an operator. They've been really good. But sometimes, the contractor doesn't call after First American sends the request to them and we have to call them. Other than that, it's easy going forward. And although some technicians don’t know what they’re doing, most of them are really good and on time. I would recommend First American to others.

I recently (less than a year ago) purchased a home and recently had to repair a leak that appeared in part of the ceiling. The speed to get a contractor out to take a look, being 2 days, was great, but that's about the only positive from this event. The contractor identified the problem within an hour: an installed section of piping was not rating for high water pressure of the home and had started to leak. Two potential fixes needed to be sent to American First [AF] in order to find what they covered. I was told to I would hear back by end of the next day. When I didn't hear back by then I started trying to contact the contracting company and AF by phone and email. Neither responded and it wasn't until a week later that I received a phone call.

Whenever I give a claim, First American has been on top of it. The claims reps were friendly and they helped me. When my tub was leaking, I thought the pipe loosen around or burst, but it wasn't. Water was dripping but we didn't know where it was coming from. The contractor came and they fixed it. They went to the right tool and they did a great job. They were very nice and friendly as well. We had a great experience with First American. They do a wonderful job, and I have referred them to a couple of my co-workers. We love them.

We've been First American members for 15 years and they’ve been terrific and consistently good. We have good interactions whenever we speak with the reps and our experiences are fine with the techs they send out. First American is a very decent company and they’re certainly worth-considering.

My husband was going to be out of the country for work for 10 weeks. He didn't want me and the kids to have to worry about anything needing repair around the house so we got a home warranty from First American. We have submitted a claim several times. Sometimes we call but lately we've done it online because it's faster than waiting on hold. It's super easy. However, sometimes First American is a little bit slow to get things accomplished. But other than that, it's definitely been worth it. At times the claims reps don't speak very good English but they have always been nice.

The contractor assigned to repair my washing machine has requested to return to repair it 18 days (1/3/18) after washer was first reported broken to First American Home Warranty (12/23/17). The contractor came to my home 2 days after I called First American and diagnosed the problem. He made a diagnosis of a broken suspension, said a part was needed, and collected the $75 service call. He said he would be back to fix it when he was "in my area." An email I received from First American said the part was approved and ordered 12/26/17 (10 days after first report). It is unacceptable to have a washing machine unavailable for use for 18 days when the part is in at the parts house not far from my home in a large city (I received an email from First American stating this). This is my first experience with First American and I would recommend careful thought before investing in a warranty with this company.

Call First American. My heat stopped working. They out a company called Advanced Appliance, they are one of these companies to do a little bit of everything. They do a lot of work for First American. They came out right away. Wanted to replace furnace as opposed to repairing it. They proceeded to send me a fake invoice charging me $1900 for non-covered items that were supposedly required by code. One example was a bulb under the house with the furnace was out so they put in their invoice to me placing the light $276. $60 for electrical Permit. (The light only needed a bulb.)

I was with another home warranty company and they were trash. So, we fired them and they fired us. Then I talked to a representative with First American and he was very nice, knowledgeable and told me that what happened to me with the other company would not happen at First American because of the way their by-laws were written. I felt very comfortable. They also had a good rating on the internet. For the claims, my wife usually handles them and does it over the internet, but if it’s urgent then it’s done by phone. Technicians they sent were also good and knowledgeable, and were very courteous when they got to the house. And because of the treatment we've gotten, I recommended my daughter to go with them.

The local rep has bee able to deliver on my other claims that have First American Home Warranty, so I signed up with them. Submitting a claim was easy and quick. I had a different contractor every time, but they were fine. All of them were helpful, knowledgeable and friendly. I recently called in a claim for the air conditioner and the quality of the work done was fine.

I'm a real estate broker and I use First American Home Warranty all the time. My rep, Tamara, is really good. She gives great service. I know I can call her and she'll take care of my clients. However, submitting a claim is difficult. The people who answer the phone are very inexperienced and mechanical. They don't do a good job of listening to people who call them. They're just very mechanical in their methodology of handling things. And it takes time to be able to coax them to get them to be more customer-service oriented. I can't say that with all of them but it's just a lot of them are just not very good.

The home is old and I want to make sure I’ve got extra protection for it. It came with First American home warranty and we've been using them since 2011. The voice thing doesn’t really pick up what I’m saying very well when I submit a claim over the phone, so I go online instead and it’s easy. Still, the reps are very nice when I get to speak to them. Also, the service technicians who have come are good and I've never had any problems with them except for the last one. He was a plumber who came out to look at the hole we had in our pipe and said he couldn’t fix it. So, we had a hole in our front yard for about a month until my brother came over and did it. Having First American, one should read the contract and make sure that they understand what’s covered, what’s not, and what they’re paying for.

I filed a claim with First American Warranty about 4 months ago. The claim still has not been resolved. Here it is now December 28th. The claim is still open. I feel I'm getting the run-around and they're very unprofessional. I've asked to speak to someone in charge but I'm giving the runaround again. The answer I've been given is the manufacturer can't locate the part that I need. After being inconvenienced all this time you would think they would go ahead and replace the refrigerator. I would not recommend First American Warranty to any consumer. I am a very dissatisfied customer.

I bought a house that wasn't new and went with First American out of a recommendation, and I've had a good experience with them so far. I make a phone call to them to submit a claim, which is easy and quick. I tell them what I want, they tell me who's coming and when and the contractors show up. I was out of town for a few days and my hot water heater was off when I came back. First American sent somebody out the next day and the issue was fixed. Everything was working and I had hot water then. The contractor told me what was wrong and if something else were to go out again because of it, First American would have to replace it because it still has a little warranty left on it.

I have a bunch of properties and home warranties and First American does some of my stuff. I have a lot of tenants and in my experience with First American, sometimes I can't tell whether the problem is with First American or with the tenant. If whoever is sent out isn't confident and I get involved, I call in and First American usually takes care of it right away and get somebody else out to get it fixed. Periodically, I have issues with them because they hire maintenance people from different companies and small other companies in home warranty.

We dealt with First American for over 20 years. We're homeowners and when we first bought our home we had the home warranty that was in the purchase of the home. I just kept it so I really liked First American. I recommended it to several people and for a long time, it was a wonderful company with great values. But the last eight years, I don't know what happened to this company. I quit it once and went to another home warranty but I wasn't really happy with that one either. I went back to First American but it was a nightmare.

My daughter lives with me and she's on the first floor where the water tank and her bedroom started to leak. She was told by First American that they needed to put a hole in the ground floor. When she asked if it was necessary, they said they were not sure. It was outrageous. So she went with someone else which cost the whole bathroom and her bedroom holes everywhere. We had a guest over for the holiday and it was just very embarrassing. And then there was the hot water issue. My daughter called First American and a technician came out and said there was a wire missing from the water tank. We don't know anything about water heaters and what wire was missing. We were not told. I had to call another private company and install a brand new water heater. That was totally crazy and the bathroom downstairs was a total mess.

My realtor hooked me up with First American when I bought this house. I've been with FA for five years now and I've had multiple claims over the years. Whoever comes, they take care of the problem from the root. They're knowledgeable and gentle, and every time, they've fixed the problem and made me happy. It's been a good experience and based on that, I'll continue with them.

I have been with First American for a long time. I have submitted a lot of claims to them. I call them, they ask what the problem was and they immediately assigned a contractor to come and fix the problem. They are very friendly, too. Customer service has been really good. The only problem that I have had with them is they sent a contractor that I wasn't happy with. For a plumbing problem, he told me I needed to do a weird kind of plumbing. He told me my pipes are all bad and he has to do a new piping. I didn't want to do that. I called First American back and said, "No. This guy doesn't know what he's talking about." I asked them to bring someone else to get an idea of what needs to be done but they said they're not going to do it, and that they can only send one. I brought someone on my own and all that person did was change the faucet and the problem was solved.

First American was the insurance that was part of my home purchase and we have them on the second year now. I have submitted a few claims, normally over the telephone, and I haven’t had any issues with them. They treat me good, always friendly, very helpful, and they check my benefit package if I have questions. Also, I have not had any complaints about the service technicians who have come. First American is a good home warranty and quick. Once I file a claim, I receive the information via email of who is going to be the provider and I tend to call back with them within 24 hours.

When I bought my home, the warranty with First American was included and I paid to continue it after a year. I'm going to be 5 years with them in April and I haven't had any problems. I submit my claims through the phone and it goes by smooth, fast and easy. Things have been good with the technicians as well. Though, I recently called on my garage and then I noticed there's nothing much that’s covered on my garage on the warranty. I had to pay for what needed to be fixed that the warranty wouldn't cover. I also had something on my AC that went out about two years ago, but First American covered that and it was a good experience. I would recommend them and I have talked about them to family members.

I've filed three claims and they’ve all gone smoothly. The issues have been fixed and everything has been straightforward. I like that it has been fast and very simple to file a claim. You can do it over the phone through the automated telephone system and from my experiences, the claims reps have been good and helpful. I had a plumbing issue where the water was backing up out of the washer area. First American sent someone within a day and then the issue was fixed within a few days. I would recommend them.

I first talked to an automated system when I submitted a claim with First American. But it could be better without a voice over because you don't get to talk to people. I've had a few claims and every claims rep that I spoke to has been okay, and my interactions with their contractors was always good.

I usually submit my claims with First American online and their website is easy to navigate. Sometimes, I have to challenge First American's representatives a bit to get beyond what they want to do. Their first answer to everything is “They can’t do it” or “no". And almost every time I've called, I have had to ask for a supervisor. Some of the techs they've sent were good and some of them were bad. They’re not making a huge amount of money for the projects, and it’s a portion of what they would get if it was direct, which you can tell sometimes in the quality of their work. I had a recent AC issue and we ended up with three different contractors with three different answers and totally different prices.

First American doesn't have the most user-friendly system when you submit a claim. You call them and their system prompts you to give your contract number, which you don't always have, and your address. Because of that, you take a while going through the whole prompts and then if it doesn’t find your address and your contract, they put you through an operator and you have to repeat everything. But, you eventually get there. After that, you tell them what's going on and they check your coverage. They then assign you to someone to come out for a service call and give you their number. The contractor will then contact you within the next three days. If I haven't heard anything, I call them myself. My problem with First American isn't with them, but the people they send out.

I've been with First American for three years. I had Old Republic before, but they doubled my rate after a year and I wasn’t really happy with that. I found First American online. I looked at the top 10 companies at ConsumerAffairs' home warranty group. First American gave me a competitive rate that was similar to the rate that I had at Old Republic. It was a little bit more but not twice as much. In addition, the previous owner of the house had their home warranty through First American which was a nice caveat. It's been super easy to submit claims. I can do it online at any time of the day and I don't have to call in. It's super easy to sign-in and I'd get a service request in there in three clicks. That’s really a convenience.

I had called to complain about one of their contractors, Active Appliances. I called First American for a dishwasher repair and they sent Active Appliance. The first technician diagnosed the problem as a faulty control panel that needed to be replaced. He needed to order the part and return. Another technician arrived a week later and installed a switch, not the control panel. To his surprise, the dishwasher didn’t work...we told him it was the control panel. This company has no clue and has poor customer service. We waited for a week with no communication from either First American or the appliance repair company, I finally get a call from the appliance repair company telling me they have an opening on a date that I’m not available, I told them we could compromise on the date if they made it an early morning time frame.

They would not give an estimate and allow me to use my choice of HVAC repair company then gave me one that never showed up on a Friday and would never answer the phone. The voicemail was always full as well. The next company came Monday and needed a new blower which First American insisted on ordering themselves. A week later the part was still not here. Nor could they confirm when the HVAC people could show up. First American is horrible and uncooperative. Do not sign any deal with this as a warranty company. I have been without heat in November and December for 3 weeks. I don't have the claim # but the address was **.

Contractor came out, relit the pilot (which we'd tried already) and said if it went out again, he'd come back the next day. Went out again, he did not return. Said we needed to order a part, couldn't tell us which, then said they'd order the part and it would be here Thursday (hot water died Sunday). It's now the following Sunday and they haven't called or been back out.

Called about a leaking faucet in our shower. They sent out a plumber, he could not find the master shut off valve. He then checked the water pressure coming into my home. He told me that the pressure was 90psi and state law did not allow that it had to be under 80psi. I asked what law he was talking about. He told me that I would have to install a pressure regulator on the main water line. He wrote it up as that being the caused of the damage even though he never checked the faucet. I contacted my local water utility and was informed there was no such law or rule about water pressure. I told the plumber that and he did not care. I called his office and was told that it was their policy not a law.

First American was part of the warranty package when we bought the house 12 years ago. There’s been a couple of times where it took months to get something done because there was a lack of communication between First American and the contractor and I had to call three times to get the communication going. When the contractor came out, he didn’t have the right information. He was supposed to deliver it, not install it, so we had to call in and get a different installer out. It took six weeks to replace the microwave oven. However, this time, submitting a claim was very fast and easy. We had some mice in the attic and pest control was called out to set traps. There was a two-week, three-visit deal that we are working with them and it’s still ongoing, but they’re doing well. They caught one or two mice and they’ll be out next week again to double check how we’re doing.

First American was recommended by the realtor. Submitting a claim is no issue. It's very easy. The last time was okay but the previous time was not and so we’re thinking about maybe changing. It was a not a good experience because of the contractor. The service at the beginning was great but it’s been declining over the years and we are more frustrated than happy. Even though we’ve been customers for 15 years now and we have had numerous houses insured to First American, once we get on it, we plan to shop around and see what’s out there in the market.

First American Home Warranty came with my house. Submitting a claim with them, which I do online, was fast and easy. The technicians come out, fix my stuff, and that's it.

The warranty company that I had seemed to be too busy that it was very difficult to submit work orders to them and so I figured that there has to be a better alternative. The experience with First American went well. I contact them when I need them and just pay the bill. Submitting a claim was very simple. I call them, tell the problem and the location, then they went ahead and find someone to do it. So far, so good with the technicians as they came in, made the repair and then left. They also cleaned up after themselves.

I’ve had a horrible experience with a claim from First American. The only reason I went with them was because I was referred by someone I worked with who has five properties with them. She also had a horrendous experience now and is ready to cancel her five contracts on all of her properties. When I filed the claim over the phone, the representative just dropped the ball and didn’t follow up with anything. I spoke with many supervisors and my experience was one disaster after another. The first technician who came out about my oven issue told me that the part would be here in three days. The technicians never followed up and I didn’t hear from him for two weeks.

I have been with this company for years. Recently having issues with my garage door and now my water heater. They send out contractors who will say you need a lot more work done so that they don't have to pay out claims. I've had other contractors come out after they send theirs with just the basic work and half the charges. They charge 75.00 to send these contractors out to tell you they won't be covering a claim or you have to pay more money cause they want to install a cheaper water heater and guess who has to pay for the modifications. To speak to someone they will just read from your contract explaining everything to get out of paying... Save your money and put away for repairs. I would of paid for my water heater a long time ago and saved my money and hassle and not giving it away to this company.

We have been with First American for several years and so far, we're satisfied with the contractors they sent. Though the quality of work performed by their contractors was very good, there was one occasion when the HVAC contractor put us back on the back burner. But it was not even his fault since it was the middle of winter when that happened and he had these other complaints that he had to answer before he got to ours. So consequently, we had to wait a considerable length of time. I don’t know what could have been done to change that other than to try to get another contractor, but the contractor who did the HVAC work did a good job and we’re satisfied with it.

When I submit a claim to First American, it's an easy process. I call in and the reps that I speak to are very polite, compassionate and caring concerning the situation. The contractor that came out was very experienced and replaced the garbage disposal. He had been a plumber and I was trying to see if he could fix the leak around the base of the sink. But he said that wasn’t something that falls into that category, and that I would have to call a cabinet maker because the seal around the sink tub needs re-caulking. But he did a beautiful job in coming quickly and putting in a new garbage disposal. With First American, I have excellent feedback and support when I call in and I would recommend it to anybody that needs to have a home warranty company.

First American Home Warranty is not covering a covered item on the home warranty I purchased. We purchased a duplex in the summer of 2017, and the seller purchased a home warranty. Our microwave in one of the units does not work. After two weeks of trying to get FAHW to send someone to fix the microwave, they have failed. After at least a dozen phone calls, they came back to me and said that they found a company to service the microwave, but that I have to pay them directly and wait for reimbursement.

I got a home warranty to save money and I've been with First American for nine years now. I submit my claims over the phone and their process was smooth, easy and fast. The reps that I've talked to were friendly and gave me good service. The contractors that they've sent out were reasonably fantastic, knowledgeable and efficient. Their work was great, too.

I’ve had several complaints about this company, but what happened today took the cake. We put in a service call on 12/11/17 for MPA Air to come and check our unit for 12/13/17. Our heat isn’t working and it’s been 30 degrees every night. No one showed today and no one called. I called FAHW to let them know that no one showed up and I was placed on hold for over 15 mins, so I hung up. I called 30 mins later and asked to talk to a supervisor only to be told no! I was told since no one show up today, they will show up tomorrow at the same time. I told the rep we already wasted 4 hours of our day today and I will not waste my day tomorrow, so I told her to cancel everything.

In the times that my wife and I rented, every time something happened, our landlord took care of it. So we thought being on a warranty would be wise because we won't have to pay out so much money every time yet have some type of benefit that we could continue to move forward. My wife read about First American and we bought their warranty at the same time that we bought our house.

We've been with First American for four years now and I’ve enjoyed the way they do business. Submitting claims was quick and they handled it. The technicians they've sent out were nice, knowledgeable and helpful. So far, the quality of their work has been good. Recently, the dishwasher had loose wires and it wasn't coming on. It happened over a weekend so I had to wait for Monday but they were still able to get to that in a timely fashion.

We bought a home with a refrigerator that had a broken ice dispenser. We made the first claim in July. The first contractor we were assigned didn't get the work order. I asked the work order to be resent. It was. We still didn't hear from the contractor. So I asked to be assigned to a new contractor, we were. This contractor showed up late 4 out of 5 times. Several times we had to reschedule because they didn't come within the 4 hour window they gave us and we had other things scheduled, after already taking off a half-day of work to be there.

This is a copy of my complaint to the BBB. My name is **, and I own a home in Broomfield that I rent out. My tenants notified me on November 18th that the carbon monoxide detector went off. I have First American Home Warranty, so I immediately called to schedule service. My home is over 60 years old and the contractor they initially sent out, Weatherwise, could not perform the work because it was out of the scope of their capabilities. Weatherwise claimed the trusses, joists and stairwell all needed to be moved and/or modified before he could perform the work and in addition, he did not have the capability to do structural modifications.

The First American home warranty was the first one offered to us and I thought it was a good idea to have. Their reps are all right but I have a few problems. They try to help, but they were better before than they are now. They are very rushy and don’t get everything down. They don't take the time to listen as much as they used to, but they’re polite. Also, I haven’t been really happy with First American through the years. We've had a couple of bumps with them where I thought something was covered and they said it was. Then when the contractor came, it turned out that it wasn’t. I hope that they cover more of the things that they should be covering. Having First American home warranty is expensive and I would recommend getting involved with them if you have a lot of things to fix or if you have a bigger home so that it's worthwhile.

Submitting a claim to First American is easy. I wanted to try online, but for some reason, I keep calling thinking it will be faster. They get right to the point and they're able to tell me if I have coverage for this or that. They tell me what company is going to be coming out and the company usually calls in 24 hours instead of 48 hours. I've only had one issue where I was very unhappy. It was a contractor that they had used for plumbing that I would take off the list immediately.

I’ve been disappointed with the First American service. They sent so many technicians that didn’t know what they were doing or that I’ve had to teach what they were doing. The first time they sent a tech was for my refrigerator. The ice water was coming down in the refrigerator and the guy said that he could fix it. So he fixed it okay and then it stopped leaking I thought. I had him come out again later on. The third time, it was broken again and there was a lot of ice because he didn’t repair it. I had to get a whole new refrigerator because it backed up and started freezing inside the machine.

It was terrible for this company. I totally disagree with it again. In November 27 day ago I claim file was on clothes machine that today has not been resolved. I call the First American wool company. Promised many times waiting for the order parts. The First American employee told me January 15th will be resolved. I have to wait each day while I need the washing machine to my baby clothes every day. Now I still have to wait for them to answer. They always lie and that promise me.

When I bought the house, First American was the warranty company already attached to the escrow. In Arizona, it’s mandatory to get one year worth of warranty and I've been with them for four years now. Warranty companies all try to pay as less as possible and it’s all about the same, no better or worse than each other. My mother has a different warranty company and she has horror stories. With my warranty, they’re not too bad and they’re responsive. However, they try to get out of any claim they can and that’s a bummer.

We’ve been with First American for over 13 years or so. The previous owner of the home added it to their contract to sell. We picked it up and kept it. There were multiple issues that happened which First American have taken care of and the largest one was when our heating and air conditioning went out on the bottom floor. They took care of all of that last year. I submitted that claim online and their website has gotten better over the past four years. It's self-explanatory. I got in there, did what I needed to do, and got out.

Our toilet was leaking and running and different technicians came out from the same company. They would do something but it wouldn't help and it took four times for them to fix it. We could have done it with fewer visits but they were very nice. We've been with First American for years and I've been really happy with them. It’s easy to submit claims and dealing with the claims reps has been pleasant. There is also peace of mind that if something goes wrong in the house that’s expensive and I don’t have the money for it, I know that I’ve got First American.

I've had First American ever since I purchased my house, so it’s been 13 years. I've always filed my claims over the phone and it's been very easy and quick. Their representatives were great. And, the technicians that they’ve sent out were very professional and on time. My experience with this company has been seamless.

My brother-in-law uses First American Home Buyers Protection and he was pleased. Filing a claim was a phone call and a couple follow-up phone calls after the claim was started, then it was done just as I had hoped. I was very unhappy with another technician, though. I like to call and talk to somebody if I got questions about a claim and this certain company, I can only email or text them. They would not answer or return a phone call and that is extremely inconvenient to me. But everything is okay. Keep doing what you’re doing, First American. I would recommend you.

My friend said to me that First American was really good. Once I called in their customer service and I understood that I have better coverage than normal and could upgrade it to cover air conditioning and refrigerator. I’ve submitted three claims and it’s been very easy. When I submit them, I typically go online but two of them were emergencies so I called their customer service directly. With the two repairs I had, one of them was good and one was not so great. With their customer service reps, the dealing was very good every time. There was one call that it took a while to call back, but it was because it was over the weekend. And a couple of times, they had assigned it to somebody and they weren't available to come out immediately so they had to do the extra work to find me somebody else who could come out in a more timely manner. They have great customer service and follow-up.

First American Home Buyers Protection was part of my loan closing and the seller paid for the first year. After that, I had used them when my AC went out shortly after I bought my house. I got a lot of value because, with the AC situation, I wouldn’t have ever bought the product just on my own. At the beginning of the year when I renew, I can choose which appliances or what features I want. For example, our washer went out one time. I and my husband had no idea what was wrong with it, so I just called in and let them know that something was wrong with the washer. They emailed me the contact information from whatever vendor they assigned to me and then I can either call the vendor and schedule the appointment or they usually call me within a couple of days to schedule it.

I'm happy with First American Home Warranty. The technicians were okay. They work for a different company and my first experience with them wasn't as satisfactory but the other two was good. The only setback was when we call to report the claim. They usually know what the problem is already. But what happens is they go to the house, still do the diagnostics and that's the only time they would order the part. It would be two or more trips before they actually fix the problem. It would be better if they bring the part if they have it.

I've had First American Home Warranty for almost six years now. I had submitted all my claims online. Once I've understood how they set up their drop-down menus on their website and what's covered under them, it was very easy to submit claims. On the other hand, when I had the fire alarms replaced, they only had four out of six so they had to order them. It was about a week and a half, two-week delay. Other than that, they are a good, solid company, they stand behind their product and they've lived up to their promise with respect to what they cover.

I set up work request with FAHW in November because oven kept locking. I gave detailed info of what it was doing (though I don't think they actually read this info prior). A gentleman came out a few days later and said it was the computer even though the codes the oven was sending said otherwise. At first he said that the part could not be ordered but then after talking to FAHW they determined they had found "unavailable" part and it was ordered. Part was shipped to my home and 2 WEEKS later another technician showed up to put in part. The part was incorrect (which was obvious it would be from the start). So he says he has ordered another part and set me up for a Monday Dec 11th appointment to install part.

We called First American regarding a leaking water main valve. At first they said they wouldn't cover it then the agent said they would. We had a plumber call the next day and told us it would be 9 days till he could come out and we would be responsible for having the city come out the day before to turn the water off at the street. The city came out and turned the water off. The plumber came out the next day and said he would need to contact First American and get parts. He never came back and neither the plumber or the warranty company called. Thus left us with no water. I called the warranty company and they had decided they were not going to cover the leak. I tried for over an hour to speak to a supervisor but was always transferred and left on hold. What a joke. They make the whole process so miserable you just give up and go away.

When we purchased the house, the salesperson had information on First American and the person we bought it from paid for the first year. We just kept the home warranty for the second year. One of the items that they cover is garage door openers. I filed the claim online and it was just quick and easy. I told them I had a problem and they notified a person who’s in our area who they might work with and they said that it’s right away. The tech came and fixed it that same day. Also, the garbage disposal didn’t work soon after moving in. I got the same experience. They came right out and fixed it. The techs were quite professional and got the job done. The only confusion was where to pay the $75. I was confused on how to do the payments. But whoever had to get paid finally got paid which was actually the person who came to do the repair. My experience with this company has been good and it was painless.

I've been with First American for two years now. They're very reliable and I'm happy with them. We submit our claims online and it's easy. I filed a claim with them once because our water was turned off. Their rep was very helpful. However, it turned out I hadn't paid the bill because we were gone for three weeks.

We've been a First American customer for three years now. We submitted a claim for our washing machine and it took a while for a technician to come out. They told me that there was nothing that they can do since there was nobody else coming up on the list for our area. But they had sent somebody out previously to work on it and I also know that there are still others on the list since one of my neighbors has the same company and they came out to do stuff for them. Sears was the only one in the area that is able to work on the washing machine. The earliest appointment I had was four weeks out, and the washer was leaking so we can’t even use it, but they came out last November 8 and finally got it all fixed up. I was a little disappointed in the timeline but other than that, I’ve been happy with First American. They’re reliable and they send decent technicians out to the house.

I bumped into a First American representative and she gave me her card. I called her and pulled First American up online and it was very appealing. Then she said that if I had any kind of issue, to give her a call. I normally call First American when submitting claims. My interactions with the rep were excellent and the technician that came was very good, and I’ve been very pleased. The quality of work was very good and I have referred First American too. I feel very comfortable that I will be taken care of and they are not going to send out jackleg, and there's not going to be callbacks and those types of things. I'm very pleased with the service and the contractors that are used. I don't have any complaints and enjoyed being with them. They are excellent all the way through.

When I bought my house three years ago, my realtor had the seller buy me a home warranty for the first year, and I continued it. I usually go online to file a claim at First American. Plus, now they have a really neat thing where you can prepay for the service call. My washing machine went out and the contractor had to contact First American to order the part. Two weeks later, I called the contractor and he said that First American declined it. He then put me on hold and when he came back he admitted that he's only making $88 on the job. I don't blame First American because I got emails as soon as the contractors contacted them to order the parts. I blame the contractor. I'm getting ready to call First American to tell them to find out what's going on and if I need to use somebody else. Other than that, everything else has been fine.

Since about 2003 my experience with First American has been mixed. My latest experience with them was the best of all. My refrigerator died just before a holiday weekend and I live in the desert so it could have been really ugly. But I was very satisfied with the way it was handled. A few years ago I had some other problems and it wasn’t as good so whatever they're doing to improve their customer service is working. The back and forth communication was a little slower than I'd like it to be but the answers they gave me were good.

Terrible company!! I called on 11/6 to have water heater repaired. It took three days for them to tell me that I have to find my own contractor so I did. Repairs authorized ahead of time , I had to pay 985.00 out of pocket and submit a invoice for repair. Well I did the very next day and I am still waiting to get reimbursed. Why do you have a warranty company when you have to do all the work yourself and pay for it yourself. I was mailed a letter 11/21/17 saying my reimbursement will arrive in 7-10 days. Guess what it’s still not here!! I was told by local contractors that First American Home Warranty does not pay their contractors timely and that is why no one would come out! I guess they're RIGHT!!! Terrible Company.

As a real estate agent, part of what I do is recommend trusted companies to my clients. This place was recommended to me by another business I work with frequently so I gave them a shot. Our first experience was awful. Lauren the Tampa market rep. and she was completely unresponsive. I tried to call her, text her, email her and even get our mutual connection to reach out to her and nothing worked. Eventually the Orlando rep. reached out to help and I was very impressed with her level of care and customer service. I was assured this wasn't a reflection on the company.

I have been with First American for 14 years now, ever since I bought my first house. I planned on changing them because my warranty kept on going up but I decided to stick with them because I already knew them and I didn't want to have a new one that was not going to meet my needs. When filing a claim, I do it online if I am able to or place a call if I can't. I did it online two times. Last time though, it was an emergency so I needed to make a call because it was easier for them to find someone for me. I never had issues with their reps and their technicians have been okay. Every time they fixed something, they fixed it and I didn't have to call back. But sometimes First American chooses a contractor that's so hard to get in touch with and they never call to schedule an appointment so I have to call them to make sure that I get a schedule. Otherwise, I would recommend First American.

I got First American for my wife in case something would happen to me, that she could use that for her benefit without her dealing with other people. The last people I've had when submitting a claim were really good. The dishwasher was making a loud noise and I knew it was the water pump so I called the contractor and they came out. The gentleman agreed with my prognosis, and he came out a few days later and put the new water pump in. But when he put it in, he pushed the dishwasher back into the slot and he didn't realize that he blocked and crimped the hose that extracts the water. He said he had to order some new parts, thinking that something else was wrong. He didn't come back and they sent another guy who started pulling wires apart.

I have kept First American ever since I bought the house. Submitting claims has been very easy to do. Dealing with their claims reps has been excellent. The reps are very courteous and nice. They are also timely, they follow up and say what they were going to do. The pool guys they've sent were wonderful. The girl I just talked to followed up really courteously for me. I'm waiting on a part for my microwave. The experience was great and I'm very pleased. The quality of their tech's work is more than adequate. Keep your insurance after the first year. It's worth it.

I typically submit my claim online and use the drop down key to say if it’s a plumbing or electrical issue. After that, the contractors reach out to me. Submitting a claim with First American was very easy and quick and the contact was really good. They were knowledgeable and got the problem fixed.

We had a leak that was going into the closet and we remembered we had a warranty on the home so we called First American. Somebody called my husband within an hour and told him what needed to be done. The contractor was there, went in a few hours and fixed the leak on the first visit. They did really good and we barely received the bill to pay off. Everything is perfect and we plan to still keep First American after our year is up.

First American was part of the package when I bought our house 12 years ago. I’m disabled, and if I have a problem, I can call them and they’ll send somebody out and take care of it. When I submit a claim, I prefer to talk to a person and call them but the hold time takes long enough to irritate me. But once I get to speak to their reps, they are very nice. The interactions I had with their technicians had all been great. They did their job and their work quality was good. First American's process was great but they could improve on lowering my price and the price that I have to pay the technicians that come out.

The home warranty was taken care of before I bought the place and First American was in the package. I used them a couple of times and when I submitted the claim, they've been efficient. But this last time I used them, I wasn't too impressed. The technicians were good workers but they weren't knowledgeable. Majority of people carry something as simple as a cartridge but this particular company did not. They had to go purchase it and instead of going, purchasing it and coming back to put it together, it took a while. Some of the contractors First American get ahold of are not up to par and the problem doesn't get fixed until a couple of days later. I've got some name brand stuff and people were not knowledgeable enough about it.

I had been with American Home Shield and I was looking for a change because we weren’t happy with them. My friend told me about First American and I switched to them. Submitting a claim to them is not as easy as with AHS, but other than that I have no problems with it. I call them up, submit the claim, and they come out. I always submit claims over the phone. I haven’t figured out how to do it online yet. Their reps are friendly and efficient. They’ve sent out good contractors who’ve done a good job and had been pleasant. The contractors were friendly, knowledgeable, and got the job done. Some of them have been extremely prompt. But I have to wait longer than I wanted to for some of them because of their schedule, but that’s to be expected.

I had a washer leak. On October 25th Since I just purchased the home I called this in. I have spoken to over 5 employees in this company and my problem still isn’t resolved 1 month and 1 week later. The first employee told me that I couldn’t get someone out to look at it because the payment hadn’t gone through (this was understandable because we had closed on the house that same day). So the contract was pending. When I called back the next day to change the service I needed I was told it was an error, it had cleared it was just read wrong.

I researched about First American and asked people about home warranties. Then I called First American and had a nice conversation with their rep. But I went back, researched some more and looked into what they were saying. After a month I made the decision to go ahead with them and the experience when submitting a claim has been fantastic and super easy. I had forgotten my password to the online site but I called to speak to a representative.

About 18 months ago, First American was assigned to us for warranty when we bought our house. The claim submission process over the phone is easy. Their reps are usually good about getting it assigned to a company quickly and I've never had an unprofessional experience with them. Their contractors are hit and miss. Some of them are great and some of them are difficult to work with.

48 hours ago I submitted a service request for a refrigerator not working, within an hour I received a response that they could not locate a contractor and said if I could locate one they would reimburse me. I tried to locate a contractor, but could not find one who would see me before three weeks. Contacted First American Home Warranty two hours later stating the issue. They said they would find someone and to give them 24 hours to do so. 24 hours later, I log in to their system and ask for an update. It took them four and half hours to respond, stating they are still trying to locate a contractor. That was it. Nothing else.

I submitted a claim to First American online and it was very fast. It was also handled with flexibility. I got an update from the claims representative and so far, I had no other issues. The technician was fine, too. When I recommended them to other people, I told them that I had many home warranty claims that I'm not paying anymore, and First American is a growing company.

To submit a claim I call the phone number that I have listed, describe the problem and someone will contact me within the next one or two days. The claims reps were professional and the technician was very good. For my most recent claim a specific part was not on hand so he had to come back and he did. He completed the work and it was great. I'm very happy with the quality of their work every time they had to come out. They do everything quite well. I'm getting ready to give them a call again on a more unusual subject. I am not sure what's covered or not but I can certainly talk with them and they will tell me.

When we bought our house in the early '90s, we were given a free year of warranty with First American. We thought it was just for a year and we were shocked that we could renew it so we kept going. I submitted claims over the phone because we wanted to speak to a human being and it didn’t take that long. They were kind and courteous but First American could do better with better technicians. They should get people who know what they’re doing when they come out. We switched to another company for one year but then came back because we liked First American better overall.

First American lived up to what they were supposed to do. I was referred to them by my son and his wife. And when I submitted a claim on the phone, they were easy to get a hold of. But their contractor wasn't. I couldn’t reach him and I did not receive a callback after he was referred to me. But First American eventually got another one who was satisfactory.

My wife found the First American policy and we’ve had it for a year now. I had a claim concerning a broken garage door and the response was excellent. The gentleman came out at the time he indicated, fixed the door, and even did some additional work, which we're very pleased with. We normally file claims over the phone and the process is excellent. The reps and the contractors are all very good. Everything has been wonderful. First American is a very good company and we are very pleased with them. I tell my friends to sign up for the policy without reservations.

I bought the house and First American came with it. Also, my realtor recommends them. When I submit a claim I call them on the phone to their 1800 number and talk to one of the representatives. Their reps are friendly and then they select one of their local company contractors to come out and do it within 24 to 48 hours. So far, they’ve been pretty close to that. Then they schedule a time to come out and fix the problem. The techs they've sent are friendly and their quality of work has been pretty good.

I had the money when I closed the house and I got First American Home Warranty. A couple of the claim reps were good except one or two who was really nasty. The one lady that I was trying to talk to told me to complain to the department but she didn’t give me a number, she just hung up on me. I have an issue with a refrigerator and their technician has come out here three to four times to work on it. The first time, the man came out and said that the compressor was gone but we wound up with another technician to come out because I couldn't do without a refrigerator for a long time.

The house I bought was fine and I paid the home warranty. I have only used my warranty four times over the last 12 years and I submit claims over the phone. I had a water leak in the foundation, and First American didn't cover but less than a quarter of it, so I had to pay the rest out of my pocket. I thought this last claim would have covered more than just what they did and I was a little unhappy. Other than that, it isn’t worth ** about. My experience with First American wasn't like anything worth fantasizing over but they have been good to me.

We had an issue with our a/c not blowing much air. We contacted FAHW. They assigned us a contractor. They called to set up an appointment. We told them it was a manufactured home. They said, "We don't work on manufactured homes". Called back FAHW. We told them the issue. We need a contractor who works on manufactured homes. They assigned another contractor. They called to set up an appointment. We asked if they work on manufactured homes. They said yes.

When I request a claim at First American, I usually make a phone call. Here, I get to speak to a representative to get a claim started. I tried doing it online but I never got a good response. And if I don't hear from whoever they're giving me, I contact the contractors myself. So far, my experience has been good the past couple of years. Though we had some difficulty working with them eight years ago, we were able to finally work it out after four months.

I got First American Home Warranty to protect my house but I had nothing but trouble with them. When I submit a claim, I call them up and tell them I have a situation but they just use low budget vendors. The quality of the people that came out was just too low and they were not very good technicians. And when they come out, they charge $75, they fix the problem and then they leave. Now, if I call again, I have to pay another $75. With my stove, they couldn’t fix it right and it took them five times to fix it. I had no oven to use during the holidays. They knew that and they didn’t care. My refrigerator situation took at least a year to resolve. They chose guys that don’t know what they’re doing. Then they low ball you like my refrigerator. They gave me a refrigerator that’s nothing like my other one. Then my air conditioning just blew up and I had to pay $3,000 out of pocket. I’ve been fighting with them tooth and nails about it.

I've had two things break and magically neither were covered even though I had coverage. Little loopholes kept them from helping me, so I've been wasting my money with them. More though on the first call out, I received the bill for the call out and called and paid it. I received a confirmation number. Then next month the same bill was sent to me. I called to find out what happened and the con # I received was not there and a charge of $60 was on that day.

When I bought this house last year, First American Home Buyers came with its purchase. We needed them on two occasions - one was for a dishwasher and the other was for my a/c. We had a bad experience with them on the a/c because they said it needed some work done and they sent a repairman down to come make a repair. And instead of making a repair, he made it worse and then they couldn't get a hold of him to honor his 30-day warranty. So, they called some other guy up here who told them he needed a new unit. I sent them pictures of what the first guy messed up and that I didn't need a unit because the second guy was trying to charge me $800 to put the new unit in.

Sometimes you have things break down, so I got a home warranty. I have insurance besides First American Home Warranty but I just chose something different. I felt like other home warranties weren't being fair. First American’s claim representatives were knowledgeable when I submitted a claim. They answered and got everything resolved then got me somebody in a matter of time. The technicians I had yesterday took care of the problem and went on their way. Their work has been good every time. It had been a good experience with First American and I’d refer them to somebody who needs it.

I had a good experience submitting a claim to First American. They were helpful and direct. I called up the number on the contract, told them what was wrong and they sent out a technician. The gentleman from GE was terrific, very helpful, and insightful. He was direct to the point, did what he was supposed to do, and did a great job. The whole experience has been quick, easy and painless. I'd tell friends First American responds quickly and are professional.

When I bought my house my realtor hooked me up with First American. I submitted a claim once and it has something to do with water usage around the house. My bill was high and I had to get somebody to come out and check and see if we had any type of leaks. I called and the rep was fine. He set everything up and the technicians came out and did what they needed to do. He checked for leaks and told me what was going on and we were good from there.

I submitted a claim to First American online which was very easy to do. Their website was very simple to navigate. The technician that came recently was very nice, very knowledgeable and very thorough. He was able to fix it the first time and it was a good experience. However, sometimes, the company that they assigned to fix the problem didn't call me. So, after two days, I had to call them and initiate that, which I shouldn't have done. Another thing would be their cost. I think about it every year if I would like to continue with First American or not. Every year, they keep raising my co-payment and that's a problem. The rate should either remain the same or go down.

I had been using a different home warranty company and had some issues. I did some research through a title company, got a referral and some other agents, and went with First American. The only issue I've had was that I have a special unit and the first time I called, I did because it's a unique unit that only certain people can service. I told them to send me out somebody who can fix it. They supposedly researched, but they sent me out someone who doesn't fix the unit. The service guy came and didn't fix my unit. He didn't tell me he can't fix it and I had to call First American to ask them what was going on. And they were like, "I guess he can't service that."

I have been paying for the appliance package. Well my refrigerator broke a month ago, and 3 technicians later... it is still just taking up space in my kitchen. I have never had repairs done to this refrigerator prior to when it just broke, but they are refusing to repair it because there was a prior repair done on the refrigerator I have no knowledge of because the appliances came with the house, and now somehow I am responsible for that. So for Thanksgiving... I have not refrigeration, and they said they would get me a mini fridge for $75.00. I asked what I needed to do to get it so I have some refrigeration for the holiday, and no response.

First American came by default when we purchased the house. Every year, I do research and then they keep being the more affordable home warranty company for what they include in their package. There's another one but it’s more expensive and it doesn’t include as much items. I get a better deal with First American. Their process of submitting a claim is also simple. However, sometimes it takes too much to get the service that I need but that’s because most of the contractors that they send aren’t local. They either come from Yuma, Arizona, a different state, or San Diego, which is two hours away from here. They rarely send someone that is a local contractor. They need to find more deals with local contractors. Nevertheless, I have recommended them multiple times to friends and family.

When I bought the house the warranty was passed on to me so I took over that and I’ve been getting First American for years now. I’ve used them four times already and I have the booklet that tells me what number to call for claims. It’s usually hard to talk directly to a person because you have to go through a lot of red tape. They do get you a live person but it takes a while so they have to make it a little easier. Otherwise First American has been fine. They assign somebody that specializes in that type of work to come over and they usually get the right kind of person that could find the problem. If they don’t find it the first time they’ll come back and get it fixed. I've felt satisfied with the work done but if they can’t get it fixed they’ll replace it with a new one.

Claim Avoidance. Exceeding normal wear and tear for a pool for a 10 year old house is unsubstantiated. Having your customers jump through hoops to pay out of pocket to dispute false diagnosis is a result of inadequate vendor choices and lacks customer focus by FAHW.

I wanted to have a home warranty company since I would know who the contractor would be, and First American was recommended by my daughter. I submit my claims online most of the time and it goes very smoothly. The claims representative I recently worked with was very good, very professional and worked with me closely. I had a problem and they worked through it with me to my satisfaction as well as theirs because the vendor wanted to charge me $2000 out of pocket above what First American was going to pay, which I thought was double. And together we found another vendor who charged just half of the amount. The technician was excellent and easy to get in touch with. He assessed what I needed on time, he did a good job and left my storage room very clean.

We had a problem just recently. The water was not stopping and we were getting repairs done from the hurricane so we had to have it stopped. It happened at night it was an emergency and First American Home Warranty didn’t have anybody, so we had to get our own plumber, which they gave us approval for. But now they’re trying to not cover it. One of the things they said was it wasn’t an emergency because we had another bathroom. The emergency isn’t going to the bathroom. It’s the water flooding into our house. We’ve had several claims with them and up until that point I’ve always had really good interactions with them, so hopefully we’ll get this settled.

First American had what I wanted. Submitting a claim over the phone was okay, but it’s been four months now and I’m still working on it. They finally said they’re going to replace our refrigerator. And this has been a hassle since I get a message every other day asking if I will accept the exchange. So, I got to go to my computer, check the model and see if it’s what my wife really wants. And I’ve got to call them back and tell them if I accept it or not. But overall, I'm satisfied with my experience.

When I submit a claim to First American, I just call their office and tell them if I have an issue. They then send someone out here within a reasonable time to verify it. Their claims reps had been all nice and friendly whenever I call. On the other hand, their technicians handled everything “business-like”. My experience with First American had been good. I appreciate them and recommended them to some other people.

First American has a website which is actually a portal and you can submit your claims there. It was super easy and they had pre-selected things for what you needed service for and the things I needed service for were right on that list so I did them, put in my request and got a call from the contractor that would do the work within 24 hours. I was able to do it all online through e-mail and through the portal that handled all the claims. We had two plumbing issues that needed to be fixed. We weren’t receiving hot water in some of the showers and then I had a faucet leak outside of the house.

They put forth maximum effort in denying your claim. The contracts are written to give as much wiggle room for them to avoid fixing as possible. What drove me over the edge was a claim for my microwave door. The door was cracked from a worn handle, so I could stick my pinky finger through the door into the unit. The company informed that the "primary function" of the unit is still intact, heating, and therefore not covered under the contract. I attached a picture of the contract to give you a feel for the wording. It's a bad sign when the "not covered" section contains more text than what is covered.

When I first bought my condo, First American was the warranty that came with it and I have two of their policy in two different places. Whenever I submit a claim with them, I sometimes do it online or over the phone. If I do it online, I just go to their website and sometimes, I can find my information and if I can’t, then I’d have to call. I had good dealings with their technicians except for the last one. He told me that in order to fix an item, there’s an additional $250 service cost, and if I wanted to go brand new, then it would be $450. He turns in the claim then gets back what the insurance company pays him. He sounded crooked to me so I just went to a third party that did it, put it in at the new cost with no rebate back to that guy.

Our warranty with First American was given to us when we purchased our home. For the two times we filed a claim with them, the process was not easy but it was good. The people sent over were professional and competent. The first time though, the technicians had to come back twice because they didn’t know what they were walking into and they had to order parts and things. That was two days when it could have been one. But they came back when they said they would and there was good communication. We’ve been happy with First American so far.

This company should be investigated by the offices of Attorneys General and State Commissioners of Insurance. I have been trying to get my refrigerator repaired for over two months. The pacifying answer is: "One of our customer service reps will call you before the end of the day." The end of that day has never arrived. I wonder why anyone would waste their money and time purchasing insurance from First American Home Insurance. My advice: STAY AWAY. I shall be contacting the Attorney General, The Commissioner of Insurance and the Better Business Bureau. This is not a threat, it is a promise!

We’ve had First American for several years now. When submitting a claim, I generally call and talk to their representatives about it. They take down the information like which appliance is wrong and I describe that to them. Then they set up the appointment with whoever’s going to do the service work. Usually, I'd have a call with the company within 24 hours and they let me know what day they’ll be out there to take care of it.

Submitting a claim to First American Home Warranty was easy. I spoke to someone over the phone and my interactions with the reps were very good. The technicians that have come to my home were very efficient, the quality of the work was very good and all work that they have done has been completed. Also, the coordination with the maintenance people was excellent. First American Home Warranty is very valuable to the homeowner.

I’ve been using First American for four years. I usually submit a claim online and I never had a problem with it. Their technicians were on time, very professional, and they were in and out quickly. Their work has really good quality.

You find out the service you pay for when something goes wrong. On Sunday, November 5, our hot water went out. As instructed, we submitted a claim through First American Home Warranty company who dispatched Advanced Appliance Services. They came out Tuesday (November 7) and lit the pilot light on the water heater and told me they were going to order the thermostat. On Thursday (November 9) I called back to check the status of the part, and it was NOT even ordered. So they proceeded to order the part in which it came in on Tuesday (November 14)… Defective. I’m not really sure how you can know a part is defective without installing it but ok… Fine. Then they had to order a replacement part… Guess what… That one came in on Friday (November 17) was defective too. So then they tell me, "Well now we are going to have the warranty company order the part."

Moved into new home and old furnace stops working 2nd day in. 18 days later I am still without a working furnace. First came delays with getting work spec'd and new furnace out to heating company. Then 3K in ductwork which I was told needed to be up to code (City has not inspected nor will they give me a confirmation that the work is up to code). New Furnace that was installed did not work and heating company did not want to help as they said "First American doesn't pay them well". I had to call 10 times to try and get someone to help at FA and am still not sure what is going to happen. Going to be one month without heat in winter. Total rip-off. Also new furnace was the cheapest crap that they could buy with no option for me to upgrade.

My girlfriend is a real estate agent and she told me that she got First American to home buyers. I called in my claims to them and that went smoothly. The reps were professional. Also, in the beginning when the contractor called, they just rescheduled once. Otherwise, I'm satisfied with the work they've done.

When I bought my house, the owners included First American in closing the deal and I’ve had them for about two years. Everything has been fine. When submitting a claim, I would call and get service typically within a few days. But the last one was a little bit confusing because my hot water unit leaked and when they came to inspect it, they said that it was not fixable. They gave us a free hot water heater based on the policy but they charged me for all the re-piping. So I was a little confused about that. They sent me a bill for $75 additionally for the company call on top of paying almost $600. Either they charge me to install the heater or I get my own person to install it. It wasn’t a complete talk to me.

Our warranty with First American was put in place for us when we purchased the home. We call them when we submit a claim and it usually takes 24 to 48 hours after that until we speak to a technician. The reps that we talked to and the technicians who came out were very courteous and we've been very satisfied with everything that we’ve had done through them. We would recommend First American to others.

First American was helpful. Even though we had to go back and forth a couple of times on some details it’s what I expected from the insurance claims. We’re able to use a technician that we want to use locally because of the timeframe and the job and everything went well.

This is a TERRIBLE company. I had an American Home Shield warranty for years. I moved to another state and as part of the close received a First American Home Warranty. I filed a claim for my dishwasher and the contracting company they assigned it to came by 2 days later. The guy asked me for the user's guide so he can better understand how the dishwasher should work. After looking at his phone for 5 mins, decided they needed to order a part and it would take 3 weeks to get in. 6 weeks later, I heard nothing from either the contractor or First American. I called several times and asked that they assign it to someone else.

First Repairman out stated he would order part... never did. Paid a second repairman to look at washer again, he couldn't fix machine. He filed for new washer, but we still do not have washer after waiting over week. All indications are it will be a whole week longer to finally get washer. They are stating they will replace with smaller capacity and not exact machine. This is not what the commercials advertise. They advertise quick results. It will be a month before washer finally gets replaced. Very unhappy dissatisfied customer.

Submitting a claim with First American has been an easy process. Just call the number, tell them what the problem is and they take down the information. The reps have been professional, and whoever they have on contract, gets back in touch with us and set the times and the date. A group of technicians seemed to come more often than not because we seem to have more plumbing issues than anything else and they’re always professional. They seemed to be pretty quick at what they’re at and about. I’m very satisfied and I have recommended First American.

We know from past experience that if you got to pay out of pocket for things that go wrong, it can be a huge expense. The reviews for First American stated that their response time was quick and the results were satisfactory. We signed up and for the most part, the claims process is pretty quick. We’ve had about half a dozen claims over the years, and usually they get back to it within a day or two, with a person who's going to come take a look, and usually the things would be fixed within a couple of weeks. We used to call and then speak with them directly, and then they developed that phone interaction system. When we call on the phone, everything’s responsive. They’ve been pretty nice, too.

My friend said First American was pretty good with them, so I assumed they would be the same with me. And they have been so far. I submit my claims over the phone and my interactions with their reps have been decent. The technician who came the first time I had a problem did a very good job. The second time I contacted them though, they didn't cover the problem I had.

I have been using them for 5 years now. For the first 4 years I had the first class upgrade. This year though I didn't go for the first class upgrade. So when I put in a request in September I didn’t expect to be working without a microwave and taking time off work and scheduling and rescheduling appointments for more than 2 months now. No one calls you to inform you about any changes, the vendors are really mean, and incompetitive because they come and check and don’t provide the correct diagnosis.

The gas company told us that we had a leak so we submitted a claim on 11/1/17. They told us that they couldn't get someone to come out for a week. We waited an entire week having no hot water and no heat. My husband also had to take off from work to wait. Well, they sent the wrong type of company. We called back immediately and they scheduled another company to come out. He took off from work again and the guy said he didn't bring the right equipment and he had to come back the next day. The next day he called and said he couldn't come. The day after that he came and said that there was no leak. The gas company came back out and said that there was a leak. We called First American back and we've gotten the run around ever since. We have 5 children and I'm pregnant. Our house is freezing and it's extremely inconvenient to boil water for 7 people to take baths every day.

I had American Home Shield and they really pissed me off. It so happened that First American had sent me a letter about a week earlier so I went with them. They did a pretty good job on my claim though there was a little bit of confusion. When I called in my request, they told me that they’d be in touch with me in 48 hours. 48 hours went by and I called and they told me it generally takes at least 72 hours. 72 hours went by and they still haven’t been touch with me and it was not a weekend. So I called again. They said they should be getting in touch with me shortly. They put me on hold and I tried to call them on the phone. And about the time I hung up with them, they called and set up an appointment for the next day.

These creeps have left me with no functioning hot water heater for nearly a week now! The "technician" they sent out told us that having to crank the thermostat all the way to high and the pilot light self extinguishing, and having to be manually relit more than 20 times in 3 days is "normal behavior". In any residential installation, if you set the thermostat to maximum, it can cause scalding and burns, our water heater set at max produces water at 101 degrees, but then immediately extinguishes the pilot light!

I’ve submitted claims with First American and it’s been fine. I do it online and speak with their customer service reps if there's a concern about the day or the time the person’s coming. I tell the technicians what the problem is and they’ll let me know the solution. Everything's been fixed and I haven’t had any problems.

I had another plan and wasn’t happy with it so I reached out via social media and a realtor friend told me about First American. She thought it was the best plan out there so I went with it. I like that First American Home Warranty is slightly less expensive. I’ve only had it used once and everything went well. It was very easy submitting a claim. I did it online. The technicians were great, too. They were very respectful and showed up on time. They handled the job very quickly and they didn’t mind me asking a few questions.

This is my second year since I have been using the First American Home Warranty. In July 2017 we requested for maintenance of the Air Conditioning and they sent someone to check. The guy told us he couldn't fix it and we need to call them to get an Electrician. Having no AC in the middle of summer is so hard and we called them and told them what the guy told us. They sent other technicians and the technicians easily fixed the issue. We paid the call fee. But after that I have been receiving calls and letters saying I am delinquent in my call fee payment. At the beginning I thought it was an error until I received a letter from a collection agency. Then I called them on 11/11/2017 and the lady told me it was two orders and I paid just for one.

I placed a call on Friday at noon after I realized that my furnace was not working properly. I have called them back several times and they are still looking for someone to come and fix it. This is now Monday night and I still don't have a serviceman scheduled. They said that they have expedited my order but I will have to call them back to see what is going on as they can not make outbound calls. So I am cold, not happy and don't understand what is going on. I really hope my pipes don't freeze or I will have even a bigger problem.

My wife and I have been using First American Home Warranty for the past 10 months, knowing that our furnace was 35 years old and our water heater was 10 years old. When both finally went out in the middle of October, we called First American to make our claims. First American then contacted the contractors, of which are given 24 hours to call. After not hearing from the water heater company for 24 hours, we decided to call them. We played phone tag for about 3 days. Finally when someone did come over, the one-person company told us that he could not do it because we had a crawl space and it required a two man job. SO WHY DID FIRST AMERICAN SEND SOMEONE out to our house that could NOT do the job? Well, long story short, we still paid the guy $65 and later $75 that was taken out our cash-out for about 15 minutes of work. The guy came out to our house knowing he could not do the job and was out to make a quick buck.

The last time I put in a claim, it was the vendor that was the problem. First American ended up contacting them, and then turned around and gave me a number to contact if they don’t show up. I did this and the contractor said I was still scheduled and he was still on his way. Then he called me up real late at night after I waited all day long and had been out of work, and he told me that he had a bad day so he wouldn't be able to make it that night. I told him it was a hell of a thing to be telling me that late at night, especially when I just put over $1000 dollars’ worth of groceries in the refrigerator that he was supposed to be fixing.

I was looking for a different home warranty and my realtor recommended First American so I got them. I just call their 1-800 number when submitting a claim and I give them my information on what the claim was about. It’s simple and very easy for me. The technician who came was cordial and business-like. He was punctual and took care of the problem. I don’t have a leak anymore and I’m very satisfied with them up to this point.

Our real estate agent told us that it’s good to have First American’s service when we bought a house. It was easy to file a claim. The technician did good work and everything was fine.

We were selling our house and we got First American Home Buyers Protection. I called them to submit a claim, and they told me who was going to come out. My interaction with the rep was fine and the technician was honest. The quality of work that he performed was good.

We have had American Warranty for 6 years using them for two properties... and while the peace of mind was enjoyed most of the time, it was misplaced. For fixtures, they want to replace mid to high grade faucets with non-matching, inferior quality. Call line is absolutely horrible - rude and unhelpful, so you use online where they take your money, and then later advise AFTER the contractor showed up... "Oh, that is not covered." You may ask how you can request help online, get it and then find out they won't cover something - simple... You select "other" in the pull-down menu and type in the description of service and they don't read it... they just send someone out and then bill you the entire amount.

I had a great experience with First American and I would recommend them to other people. This is the first house I've bought so I really wasn’t prepared for something to happen and not be covered. The realtor I was using has a warranty through First American as well so she recommended them. I submitted a claim online at midnight because the hot water heater had gone off. It didn’t take two minutes to file and by 8:00am the next morning, a local representative contacted me and had the repair set up that day. It was an easy and very efficient process. The reps were very nice. The technician reached out and got it all completed that day. He also did a follow-up to make sure that everything was fine. In addition, if I ever needed anything, I definitely feel comfortable reaching out to them solely if it was something that my warranty doesn’t cover. Their quality of work was great and I would recommend them to other people.

I've always submitted a claim with First American over the phone and it has been easy doing that. The interactions with the claims rep were good. They made sure I knew what the problem was and who was going to show up and fix the problem. So far the technicians that came out have been good. They knew what they were talking about. Last time though, I needed to call them back since the technician was supposed to come back last Tuesday and repair another part, but he never showed up. Other than that, the experience with First American has been good. They are well worth the money and I recommend it to people buying a house, especially the older ones.

It’s been one year since we bought the house but we didn’t move into it until January. We’ve submitted a few claims which were easy to do. I call them and tell them the issue. One time, it was after hours and they said they wouldn’t be able to assign the claim until the morning when the office is opened since it was plumbing related. Usually, the contractor would respond back and then set up a time within 24-48 hours. We had to replace our hot water heater and had we not had the warranty provided by the previous owners, it would have been very expensive for us to do. It’s like a lifespan and it broke. They said it wasn’t worth fixing and made more sense to replace it.

Our real estate agent bought us First American's first-year policy when we bought our home and I renewed it last August before it expired. And I'm glad I did that because my vacuum system went out and that was a $450 bill. Although the issue wasn't critical, the mechanic still came out within a couple of days and repaired it. He was very cordial and he told me the motor was burned out. Coincidentally, the company that First American worked with is a representative of the manufacturer of my vacuum cleaner so the mechanic had the motor in his truck. That was easy 'cause I didn't have to order it. He replaced the motor, cleaned things up and did a little extra.

When I bought my home, the previous owner had put First American Home Buyers Protection on it and I kept it ever since. Submitting a claim was easy. I just called in to tell them my problem, and a couple of days later, it was handled. The reps were very nice. The technician had made an appointment but then something came up so he ended up coming a couple days later. But he did a good job once he got here. Whenever I call in a claim, First American gets right on it. They don't waste any time trying to take care of it.

I initiated a service request, but the contractor provided could not perform the work in a timely manner. I first called in to get a quicker turn time with another contractor, or use an outside vendor. It took 45 min before reaching someone. The representative first seemed very helpful and promised she would be following up with me in about 30-45 minutes. I never received a callback and reached out again. After another 30 min wait the 2nd representative said he couldn't do anything to help and I must have gotten misinformation from the last person. I asked if there were other options or a manager to speak with to help as the 1st rep told me we would be doing when she called me back, but instead he just repeated there was nothing to do and no one he could transfer me to.

My experience with First American has been great. I’m fine with their services. I've filed a claim for my stove, and the technician they sent came back the next day and fixed it. He had to get a part, so it was pretty fast. He was professional.

First American is good. They do what they say and they try to help you with your problem. We’ve been satisfied with them. We’ve filed a claim for a water heater, plumbing, garbage disposal and the garage door opener. The technician took a long, long time before he did the garage door opener and First American gave us somebody else to fix it. The technicians are usually pretty busy, so sometimes it takes a little bit of time. But they've been good.

My parents have First American Home Warranty and they recommended that I get a home warranty with them too. First American was the best warranty my parents had. They've had other home warranty providers which were not good and they were not happy with them. It seems that putting a warranty on the appliance was a common-sense thing to do. I’ve had a claim on my dryer and it was very easy. I called it in and did it through the automated process. The contractors whom I've spoken with have been very prompt in getting back to me. They called me and had been good. Everything that I've had a problem with has been done and fixed and I’m very pleased with the service I've gotten from First American. It was a very good and easy experience. Unfortunately, I’m going to have to do another claim on my clothes washer.

I've submitted two claims with First American. One was for the plumbing going to the septic tank and the other one was for the hot water heater. I called them and they got me in touch with the contractor in Tupelo, Mississippi, got me patched through and got me through within 24 hours. I had someone out here within 30 hours from when I made the phone call with First American. Everything was top-notch as far as that went.

Since I bought my home, I had several problems with this company. They always send the worst contractors in the world but this last claim about my air conditioning system was the worst response I ever had from First American and that lousy contractor that they sent over. All they needed was to replace a fan motor in my unit that never worked and despite calling back for a complaint, First American never hold responsible. Today, I hired another contractor that will be paid from my own pocket. They told me that that lousy company used by the warranty company installed that motor really bad and might caused a major electrical damage or accident. Now it is time to renewal for that warranty and I honestly say: I will never used this warranty company in my life again!!!

I have had this warranty for years for my house in Hephzibah, GA. I filed a claim for my refrigerator that wouldn't cool or freeze and it took them 43 days to finally put a band-aid on the problem. They charged the system and guess what 3 weeks later it goes out again but according to their records it was fixed over 30 days ago which it wasn't so now I have to pay another deductible. I had to rent a fridge for a month while I was waiting 43 days for mine to be fixed and when I asked about reimbursement they told me no because I was supposed to get an authorization first. I guess not having a fridge is totally acceptable even though I called the company daily to ask what my status of a contractor was.

I bought a house and the previous owner had First American. He said, “It’s paid for, and it’s good for so many more months, and you’re welcome to it.” So I took it and I’ve been with First American for about 17 years and I never had any problem with them at all. They’ve always been very good, very quick and had proper people to come to the house. I usually submit my claim over the phone. They would ask me what I needed and how I wanted it to be done. And they would give me my claim number. They’d also give me the name and telephone number of the person that should be contacted.

First American came as the warranty given to us to pay for with our home purchase. When I submitted a claim online, it was easy except for the part where they couldn't get anyone out to fix the problem for three weeks. So I called to ask about it and they checked if they could find someone sooner. They said they couldn't but they told me I could try finding someone and they would reimburse me. I had to talk to them about that process because I had to pay for it and get reimbursed but it worked out really well and I was pleasantly surprised. The only thing that bothers me is that there's a toilet that's super old and is not even up to the low flush standard but First American would do whatever they could to fix it instead of replacing it. That may be part of the warranty company because they don't want to pay the prices but it would be nice if they replaced that old thing instead. Other than that, the warranty has a reasonable coverage.

First American is very reliable and we’ve kept them for 18 years now. It's fairly easy to submit a claim with them. We do a simple phone call usually and the representatives are very nice and helpful. The technicians are mostly helpful as well. I don't think we had a bad one who came. The only thing is that their rate goes up. When we first got the warranty, it was either $35 or $50. Now, it’s nearly double. But we still think it’s a fair bargain. Our daughter has a home warranty from another company, and it’s right about the same thing. But she's had a few complaints with hers and it was taking them more than a week to get out there, while the longest we’ve ever had to wait with First American is about 48 hours or so.

We've been using First American since we bought the house, and I've made three claims in those five years. They were all good. I was there for my first claim and I had no problem. For the other one, my son was at home and he took care of everything. So, I just called them to be there and paid whatever we had to pay. Everything went very smoothly. First American is a good company to depend on.