First American Home Warranty Reviews

We've been new with First American, but everything has been all right for us in getting service done. We had one claim which we filed over the phone and they took it over quickly. The technician who came explained everything that was going on, the time it would take to get it completed, and he told us what was wrong and fixed it. The quality of his work was really good.

I'm a little unhappy right now with First American so I might be switching. They covered something electrical on my house that I needed to be repaired. The technician wanted to drill a hole through my wall and I was like, "No, I'm not gonna drill a holes to my wall." I ended up paying extra and out of pocket for the repair. I haven't received any call saying what was covered for what I paid. The technician was actually very cool. He pretty much told me that the insurance company wasn’t gonna cover it because it was a little bit more than what needs to be done.

I want to say thank you for the service and concern for my repairs. Thank you Frankee customer service to help me. I appreciate it the call and go all the way to get a new cooktop. Thanks for your help.

I have been nothing but pleased when I have had to contact First American Home Warranty. They are always right on top of things and I have never waited more than a day for service. I was on the fence about continuing coverage after I bought the house but I went ahead and did it and am so happy I did!!

It did take close to a week to get Sears Repairs here, however technician was polite, courteous, and knowledgeable. Best of all replacement parts was in his truck. Very efficient! Was a good experience overall. Would recommend to someone wanting a Home Warranty.

Outstanding customer service. Very satisfied with the repairs to the freezer ice maker. Technician was timely, professional, and extremely knowledgeable. The problem was identified, parts were ordered, and repairs were completed expeditiously upon receipt of the parts. Purchasing First American Home Warranty was one of the best decisions I have ever made.

Had outlets not working on outside of my house. KNIGHT'S MAINTENANCE AND REPAIR LLC came and found issue was caused by only one tripped GFCI that cut off all power to all my outlets around the house. Repair was quick. I also had a flood light on outside of house.

All good - GE was knowledgeable - ordered parts and can immediately when they arrived. I would definitely recommend them for all GE appliances - especially for me. Work was done in professional but friendly manner. Washing machine sounds a lot quieter now. Sears had tried once before and no success.

First American Home Warranty has always provided top-notch service for the last 20 years I have been a customer. They have a very simplistic and easy to use system that focuses on providing quality customer services while providing top notch service.

In weeks I will expose their fraud in court. My range died, repairs exceeding value. The company offers me a $1200 cash out offer. I explain, the feature model similar will cost $2000 and that is what I want per contract terms. The claims rep was infuriated by my request, and while their offer is in writing she proceeds to retract it and offer zero, daring me to sue them. I was not surprised, we live in an age of iron and rust. I even e-mailed their president and they are hiding behind their paper walls, standing by their representative. They can all stand together in court and be exposed. Beware!

Our home warranty from First American was part of the purchase when we bought our house. I submit my claims to them online and First American has taken care of everything we’ve had issues with and in a timely manner. We weren’t forced to wait to get repairs taken care of. The techs who have come out have been good. They'd say they’re coming and they've been on time. They also have always been informative, letting me know what was wrong and what they were fixing. The quality of their work has always been good too.

I've had an excellent experience with First American. I've had them since I bought my home in 2008. Thus far, I've probably had five claims with them and all were very easy to submit. I called them and told them what the problem was. The next day, I got a call from the contractor. The techs who have come out have all been very knowledgeable and polite. I've had one fellow come out a couple of times because he worked on the dishwasher and the dryer. He's an older fellow and obviously, he has worked on a lot of these pieces of equipment. When he worked on the dryer, he told me all kinds of information about who manufactured what dryer and what washer because there has been so much consolidation in that particular industry. So, it was very interesting.

Both of our places are getting old, as is all of our appliances and infrastructure, and it made sense to me to have home warranties. I've used First American for a few years on both of our homes and I've had nothing but good luck with them whenever I submit claims. I've used both online or over the phone claim submission methods and the claims process is very easy. Sometimes, the time it takes to get the service out there can be a little longer than one would like but it's tolerable. My experience has also been good with the contractors and they do good quality of work.

16 day without hot water so far... PLEASE AVOID THIS COMPANY!!! If you have minor repairs, they may be OK, but if you ever find yourself needing an appliance replaced, beware!!! We are currently on day 17 of having no hot water in our house in the middle of winter with two small diapered children living in our house!!! This company has told us several lies during this whole process. We were told over 10 days ago that they were ordering a replacement tank for us. It was supposed to have arrived in our area yesterday and be installed yesterday or today, but today we were told by the current technician that no tank was ordered.

Submitting a claim with First American was easy, and they've been very accommodating. I called to submit the claims, and the claims representative has always been very helpful. The technicians have always been helpful, too. They explained everything that they were doing and the quality of their work was very good. I've recommended First American and had other people sign up with their policies as well. I've been very happy with them.

This company and their warranty is horrible. We had our dishwasher break within the first year of owning a home that the seller purchased an upgraded warranty on. They hired a contractor that was located over an hour and a half away from us when we have an appliance repair company less than a mile away from our house. The contractor never submitted the report saying the dishwasher needed to be replaced and it has been a month and we just keep getting told to wait. This is ridiculous. Oh and we had to pay $95 for the contractor to come out. The previous owner paid thousands for this home warranty. We still have no dishwasher and we are out the $95. If you really care about your home, don't purchase a warranty from these people.

I woke up to my shower leaking on Dec. 14th and here it is Jan 7th and still nothing. I have had to call First American over a dozen times. Contractors don't show up when they are scheduled, I have missed work and my water bill has gone up because of this issue. They DO NOT care about their customers! And now after calling me again they are telling me that no one will fix it and I should could call a plumber myself and have them fix it, out of pocket. Then IF I get approved I MIGHT be able to be refunded for paying out of pocket first. I have missed several days of work, spent countless hours on the phone, still have to research and get my own plumber and pay out of pocket. Why am I paying First American? Yes, they have low service fees but do yourself a favor in the long run and find another warranty company.

FAHW is terrible. Customer service is terrible, they replaced our nice thermostat with a very cheap one. We'd been better off just replacing it ourselves instead of paying them $75 for a cheap one. I would never recommend anyone use them. I had to leave work two days in a row, waiting for their contractor to get to our house. They take no responsibility for their contractors. Because I called and requested and ETA on our technician (because I was already waiting over an hour after receiving a text saying that they were on their way, and I needed to get back to work) they escalated our case to a supervisor- no one else would talk to me. I called our elected supervisor 5 times, and never received a message or call back. Yes, our heat is working and we're thankful, but to get to that point was nothing short of a headache. Missed 4 hours of work, got a super cheap thermostat in replace of our $200.00, and paid them $75. Worst home warranty ever.

First American was offered when I closed with my purchase of the home and I've been with them for four years now. I submit claims to them by calling and I've had good interactions with their claims reps. However, before, the turnaround time took longer than usual. It is way quicker now, so my experience with filing claims has gotten better.

We got First American as part of the purchase of the house and we’ve extended it. I usually file my claims online and it’s very easy. Whenever I talk to their reps through the landline, they’re helpful. It doesn’t take very long and it’s issue-free. Also, the contractors that were sent out have all done well. I’ve had good results for what I needed. Overall, First American does a good job. They do what I need when I need it.

I had a home warranty but I wasn't happy with the service, so I changed to First American. I like their service program. We've had one claim and it was experienced as advertised. I was very pleased. I submitted the claim online and I was able to navigate their site and get all the information there. I was promised a call within 24 hours from the contractor, and it happened. The contractor was a great guy. He knew exactly what he was doing, and things went well. He had to order a part, so we had to wait for the part to come in but we're happy with the result. I was very happy with the quality of work, too. I would and I have recommended First American. I'm very pleased with what they do.

We’ve had First American forever. When we bought the house 50 years ago, somebody recommended them and we’ve been with them since. However, our experience with them about the problem that we have with the washing machine was not good. About a month and a half ago, our washing machine broke down. They sent a technician who supposedly would fix it, but it didn't work. So, we put in another work order and it took another two weeks before the technician went out. Then, he told me that the machine needs more part and that it was related to the same problem. They were gonna send the technician the following week, but for whatever reason, there was no technician around the area, so it was bumped up for another week.

KC Appliance Repair Services Was fantastic. Within minutes of completing my request for service, Sony with KC Appliance had contacted me. We made an appointment for the same day. Sony was kind, efficient and taught me the signs of what to avoid in the future. Next time I need service on an appliance, I’m calling Sony with KC Appliance.

Updated on 01/28/2019: So, I receive no help to a refrigeration issue until I write A negative review I Bought a ConsumerAffairs. Then, I receive Prompt service on one unit and an offer to refund my $75 service fee on the other. Literally the minute I accepted The refund, the service rep. marked my issue as resolved on this website. However, on January 18th I was Told I would Have a check in 7-10 days. It is January 28th. I have No check. Today I called. Today I am Told it will be here in 7-10 days. So, up to Feb. 7th. Which will mean it could take a total days IF the person today is right. This is EXACTLY how it happens EVERY TIME I DEAL with First American. Empty Promises and two to three times as long as it should take. NOT ok.

Six weeks ago (11/23), we made a service request for our built-in refrigerator that stopped working and was covered in the plan I purchased. My journey since then, in case it helps anyone reading this: 5 or 6 independent visits from the same appliance repair company, who I actually felt did their best to fix it. Each visit they took the unit almost completely apart, replaced the part they thought would fix it, then notified me that yet another part was needed, with usually a 7-10 business day wait every time, including the most recent (last week). It's still not fixed, so I have been 6 weeks without a refrigerator - and counting.

We had a water heater failure. I went online and clicked a few buttons to submit a claim to First American. They called thereafter and got the appointment set up. Wonderful gentlemen came and fixed the problem. Getting this warranty is definitely worth it for financial wellbeing and peace of mind.

I contacted First American about 2 months ago in regards to a pinhole leak in a pipe in our kid’s bathroom. When the contractor they sent Fix It All Plumbing, came to our house they said there was no leak. After asking them several times to check more closely, they finally found the source of the leak. I was then informed that it required 3 Modifications (I have this in writing) on the pipes and it would cost me $200 additional, since modifications were not covered by First American. I asked at the time to further clarify what "modifications meant" and the answer I got was that they needed to make new the pipes fit the existing pipes. Since I went from not having a leak to having to pay out of pocket I contacted Fix It All Plumbing and asked for further clarification, prior to them fixing the issue. I was then informed that they needed to change the flow of the pipes and, hence the Modifications.

As with many other customers who wrote here, I waited and waited to have a HVAC repaired or replaced. Months later, I paid out of pocket to have a working heater and air conditioner. FAHW said the unit was fixed, even though I have a recording of the contractor telling me he was waiting for parts. I also have a recording of the contractor's employee telling me FAHW told them to say the problem was preexisting. Even after hearing the recordings, FAHW did not offer to reimburse me and I need to sue them.

Years ago, I used to be a customer of First American Home Warranty then I changed to another company. However, the company I was using sucked and I liked First American's service better, so I signed back with them. There was a time when I though I had a leak in a bathtub so I had a guy come in and check it out. He ran the tub for about a half hour and there was no leak. He thought that it might have been some prodding on the tub. I haven't had any problem since so that worked out well. Overall, First American did a good job the last time I used their service.

I’m a property manager and I have warranties on many of our managed property. And we sell so many because home warranty has become standard in the marketplace. First American Home Warranty was the first one in the marketplace and I had a fine experience with them. Submitting claims to them has gotten better but it is by no means perfect. They take way too long to answer phone calls and give any kind of report or set up service. They don’t know what an emergency is.

I called FAHW when I had just moved into our new house. The grout around my tiled shower remained wet after stopping showering for several days. We didn't want to apply tile sealant if the grout wasn't drying completely. We thought maybe the shower pan liner was installed incorrectly and moisture under the tile couldn't drain out completely. I wanted to see if this issue was something covered with the home warranty offered with FAHW. I explained this issue to FAHW to see if that was something they could cover and the agent assured me it was something that they do cover. For a $75 service fee she could send out someone that would resolve my issue.

I opened a claim because my sewer cap was broken as well as my bathroom sink was leaking. I was assigned a rude plumbing company. To sum it up my sewer cap was not covered and the sink had a missing part which was also not covered. I have had the sink for years and it never leaked. Now all of a sudden the part was missing. I was charged 75$ to do nothing. Why wasn’t I told from the beginning the cap was not covered. I would not have had anyone come out. It’s been weeks and I’m still waiting for a supervisor to call me. I have had several bad experiences with First American. I just had it. It’s time to terminate services and go somewhere else. They are horrible but take my payment every month.

I had two people telling me that First American was good warranty provider. I chose to get one from them when I bought my house. One time, sparks were shooting out of my fan in my bedroom at 2 o'clock in the morning. I called the warranty place and they sent someone out within a couple of days. Luis, the tech who came, said he would replace the fan and we made another appointment. Still, he taped up the wall socket so that nobody would turn it on. He came out again, put the fan in and it's been fine ever since. I'm was very happy with Luis as he was knowledgeable and friendly. He was here when he said he would get here.

Our dishwasher was not working properly and the dishes were not cleaned. Service tech came out and diagnosed that the control panel was damaged and the motor assembly (motor, impeller and seals) needed replacement. FAHW decided they should review to see if it would be better to replace the entire dishwasher. This took a week, when they decided not to replace it, but order parts. We were told the parts would arrive in another week, but they would schedule the repair tech for the day after the scheduled arrival date. Of course they did not do that. When the parts arrived, I again called FAHW and they said no appointment had been scheduled even though the record showed they had promised to do this.

The only problem with First American Home Warranty company is that they look to good to be true. For over 5 years they have protected us from having to pay large sums to cover unexpected charges. We've tried to convince family & friends to sign up but they refuse to listen. My uncle was smart enough to look into home warranties. He discovered that FAHW was the only warranty company that actually replaced/repaired appliances. The others replaced appliances on a depreciated value unlike FAHW who replaced appliances over 20 years old with brand new Kenmore appliances. My mom had to have 3 different electricians come out & was out over $700. If she would have had listen to us. She would have only had paid for the first electrician. It would have been $75 regardless of how long, how many electricians or companies it took to take care of the problem. They also would have come out a lot quicker.

My sister-in-law in Little Rock, Arkansas told me about her experiences with First American Home Warranty. She had bought a house and the home warranty came with the house. She kept it as she had a need for it and she said that they were very responsive. I might need a home warranty at some point too since I'm retired and I didn’t want any big expenditure. So, I got one and I went with First American for their price and for what they cover. The claim submission process was very easy. A contractor was a little slow on one of the claims but on the first couple of claims, it went very, very smoothly. When I filed a claim online, I got a phone call almost immediately and the rep over the phone was great.

This warranty company tries to find loopholes to get out of fixing your problem. They’ve made me spend money on 3 separate “covered” occasions. Recently I’ve had a plumbing issue, and they stated it’s not normal wear and tear. So a lady by the name of Tiera ** called back and sent a plumber out for a second opinion. The second plumber said “This should be covered” and also he wrote a complete different description of the problem. I asked for my copy for records. I’m now getting an attorney involved. I had to replace my own garage motor as well even though it’s covered on the warranty. She asked for my receipts so she could reimburse me.

** was in contact with me very shortly after logging my online service request, HE came out the following day, on time. Mr. ** was professional, neat and thorough. He explained everything as he did the service. This was a very convenient way of scheduling a service appointment.

I filed a claim with First American Home Warranty for my microwave. I submit my claims online and it's normally seamless and straightforward. I get contacted 24 hours later with the date when somebody's gonna come to take a look at whatever issue I was having. However, my last claim took a bit of time. First American called me and told me that because of the problems we've had with our microwave, they needed to replace the unit. That took a bit of time to work out - I had to negotiate with them and figure things out because they had to send me some samples and I had to make sure I was all okay with it. Still, I'm satisfied with First American.

I moved into an older home and it had some appliances that we inherited. Who knows if we’re gonna encounter trouble with those, so a home warranty seemed like a good kind of safe fall back. I got First American Home Warranty which was recommended by a neighbor. She was very satisfied and spoke very highly of her experience. It's very easy to submit a claim and we have had nothing but good experiences with them, except with what's going on right now, which involves a washing machine repair. We've now been without a washer for three months since November 8. We've had two different service contractors out to diagnose it and they diagnosed it wrong.

My water heater went out 12/20/18. Today is 12/29 and I’m still without hot water. I paid 95 for a tech to come out. Then called first American over 10x to get someone to come out and replace the heater. Then they tell me I have to pay an additional 400 out of pocket to update codes, modify the line and pull permits. I called another company out who came out for free and none of these extra charges were needed. These people are con artist and rip offs who are just looking to scam people out their money. They don’t care about the customer or have a sense of urgency when it comes to repairs. RUN!!!

I am a client of First American Home Warranty and have been for two years. I recently had issues with my dishwasher and First American was responsive to my needs. Anytime I had issues with the contractor, I could call First American and they dealt with it immediately. The contractors assigned were fine and generally responsive.

FA took care of our problems right away with no hassle. This was super great because the leak started right before Thanksgiving with lots of family coming over for the Christmas. Our holidays were saved! Thanks First American Home Warranty!

I recently had my hot water heater not working. I called First American, they assigned me a contractor. I called the contractor to schedule the repair. The contractor originally wanted to schedule the repair for 5 days later because they are not open on weekends. I explained that I can't wait that long because it is the winter season and hot water is needed. The contractor then scheduled for next day between 9am -12pm. The technician came out at around 10:30am and determined that a new hot water heater is need but he has to order the heater so he can't do the repair until 4 days later. On top of that there was a $480 modification fee that I would be responsible for.

We bought a new house in September 2018 and I called the cancel policy on my former home. I sent in a letter per their instructions and I’m still trying to cancel this policy. I have a policy with them on my new property but they will not help me with this. I don’t know what to do. It should not be so difficult to cancel a policy. I’ve been with this company for 5 years now. Beware when you get a policy because if you ever need to cancel it you will not be able to.

My realtor had a warranty with First American Home Warranty when I bought the home originally and I extended it. I've been in my home for two and half years and I'm not sure I would own a home without the warranty with First American. Submitting a claim is simple. I do it all online and within hours, I get an email immediately saying, "Your claim has been received," then, I get a phone call. It has been a seamless, very good process. Overall, the site is easy. There have been no issues and it has worked so well.

Although First American may provide decent customer service, the contractors providing repairs for First American are subpar. I will not be renewing my policy - time spent trying to resolve poor contractor work is not worth my time. You may want to look elsewhere for better contractor service.

For years, FAHW warranty provided peace of mind -- I’d file a claim and resolution was achieved less the service call fee. (Over these past few years, a disposal & a small dryer part was replaced/fixed.) Fast forward one week to today: WATER HEATER: I’ve read so many reviews that are identical to mine. Unfortunately, the story is the same, only the name of the customers and contractors change. The customer files a claim, the contractor comes out, insists ‘modifications’ are necessary for which the contractor upcharges a ridiculous fee. Then after multiple calls/multiple hours, FAHW states your only option is to pay the ‘modification charges’ or accept a payout (in my case, $361).

Motor quit - technician arrived on time and completed repairs promptly. He was polite and advised my wife of the nature and scope of the repair. He did not try to create an aura of mystery around his work. Complete transparency.

You have to go through the normal menu to get stuff done with First American. Maybe it could be easier to get through the automated stuff at first. The plumber claimed to fix something and it actually wasn’t fixed. The problem was still there. But I’m not mad at him about that. He was still timely and polite. It’s good quality and I’m happy once it’s done right. First American is also wonderful and they provide good service. Their follow-up is nice. They wanna know how things went and that’s important. The reps were very helpful in connecting me with a different plumber who fixed it. And I like the companies that have signed up with First American.

My most recent experience wasn't good. I bumped the spigot in my tub and it broke off. It was a gentle bump. The contractor (they were great) told me the problem was due to bad/faulty pipes that were used. FAHW refused to cover this as they said it was not normal wear and tear??? My contract is high level and is supposed to cover "code" issues. I spend several days and several hours on the phone with them to no avail. It is hit or miss with the contractors that come out. Most look for a quick easy way to fix or rig the issue. There is one contractor who does great work and takes pride in doing a good job.

Imagine waking up at 5:30 AM in December with no heat. And the saga begins. At 5:37 a call was made to First American Home Warranty (FAHW) and actually speaking with someone who begins the claim process, stating "you'll receive an email with info on the company who will look into the heating issue. They are available from 6 AM-6 PM." It was suggested I contact them regarding my issue. The email arrived as promised.

Everything went well. Much appreciated. I would recommend First American Home Warranty to friends and family. Courtesy of the representative was a pleasant experience. The promptness of getting the problem solved was quick and efficient. Thank you for being a reputable and dependable company.

FA phone technician was easy to reach, and then polite and professional in soliciting information about the problem; verifying it was covered; assigning a vendor; and confirming all information via email. Vendor technician was prompt, polite and professional in diagnosing the problem and making the electrical repairs.

I was having issues with my sink and I submitted a claim with First American online. It was easy. I just did the work and they went ahead and assigned a plumber. The plumber came out, found the issue, did the work and everything was great. They were very professional. Unfortunately, I don’t think it was fixed the first time. It was the way that the plumbing was installed, but I called them back a few hours after they left and they came right back and fixed it. They changed out some pieces. As a new homeowner, there’s already enough expenses so having a warranty really does help.

The technician was efficient and completed the Air conditioning unit repair in one visit. We are happy with the insurance and find it to be good value in most cases. We actually had two claims in one day and both were completed in a timely manner.

I’m extremely disappointed with First American. I purchased insurance with them because, 1) it’s good to have coverage when something goes wrong, and 2) I don’t live in the area and wanted a service that would contact the right contractors to fix whatever’s needed. When my furnace broke, neither of these two things happened. I had to pay over $3,000 out of my own pocket, only receiving $294 from insurance, and I had to find my own contractor to fix the issue from out of state. This is ridiculous. I would not recommend this company, and plan to look for new insurance.

The customer service received from First American was excellent and I will be recommending them to all my friends. They sent a service person to the property within 24 hours of the time I called and the issue was resolved within 48 hours. Excellent service.

The technician got the door to open for about 2 days. Then problems happened again. He claimed we needed to have new rollers. He seemed to be in a hurry. We called another company when problems comtinued. Paid almost $300

As previously commented I performed related duties for the U.S. Government prior to retirement. First American Home Warranty is by far the best I have ever purchased. The most critical service in my opinion is the follow-up on the contractors and their performance. Previous home warranty services for me refused to even discuss follow-up when I inquired. There will be some contractors better than others but with no follow-up could mean big trouble for customers.

They have been super helpful; prompt responses and no delays. This is a great program. I would recommend it for any home buyer. We purchased a 15 year old home with all the original appliances and we have had to use the policy twice already. They have been great.

The electrician called me within 48 hours of submitting my service order. He was able to schedule my service without a delay. He arrived at my home on time. He explained the issue to me in a manner that I could understand. He was very friendly.

Dishwasher would not end cycle. It was the board and Williams ordered it and put it in and all is working as it should now. Took a little time for the part but Williams did a fine job. I am very satisfied with my first claim and the service was great.

Water heater would not heat, the plumber replaced the gas control valve, the heater worked but shut off in the middle of the night. Being the holiday with 20 people in my house I looked on the internet for help. I was able the clear the fault codes on the gas valve, it continues to work fine.

Marilyn is amazing!!! Very helpful with all requests - fast responses, good at getting results for me and my family. She is experienced and always available to help. The company is well organized and very accessible. I would recommend them for all Home warranties and related needs.

We have a plumbing leak and AHW has now assigned our order to TWO terrible plumbers. We have no confidence in either company for this repair which is crucial and at risk for causing major water damage to our quality home.

The technician came out and very quickly changed the code and the fan works fine. I would recommend the service to anyone. Originally the fan would turn on and off at odd times. By changing the code it fixed the problem.

We spent $630 on a home warranty from First American Home Warranty. This covers blockages in the mainline. 2 weeks after the purchase of the home warranty I had a complete blockage of the mainline which caused a sewer spill under the crawl space of our home. I put a service request in on December 23rd. Meanwhile, my family and I had to manage without using wastewater over Christmas. I hadn't heard from anyone by December 26th, so I logged onto the online system and found that First American Home Warranty COMPLETED the service request. Their system also indicated that I owed them $75 for the service request (that never happened).

Our water heater was spraying water all over the walls and floor. We called for a plumber and they came out. We called First American Home Warranty and was told by Ms. ** that our claim would be approved due to the fact that we had a plumber at our house and they couldn’t get a plumber there until Wednesday. She stated we would need to send in the invoice that we paid and we would be reimbursed. Yesterday we received a letter stating they were denying our claim after calling and speaking with Mario and Daniel. They are stating the same sorry but you will not be reimbursed. How can a supervisor approve a claim and tell you to email everything in and the claim is still denied. We will never use or recommend this company to anyone and will be contacting our realtor about this company and how they do not stand behind their contracts.

I've been with First American for two or three years. I've submitted claims over the phone and their reps have been awesome. Also, their techs have been good.

I have a couple of properties and my property manager is in Virginia. She was having issues with First American Home Warranty in sending a technician out to fix one of the refrigerators on the property. Then, they sent somebody out there and the person said that they don't work on those refrigerators. Two or three weeks went by and First American sent another technician out. When this person showed up, he didn't have the right equipment and hadn't been seen ever since.

I got the warranty and boy was I happy when a month later my bathroom sinks clogged up. Until it took 4 days to get somebody out then they were not unable to unclog the drain and said I needed a cleanout installed. First American warranty said "we don't cover that." So I bought a $25 snake and unclogged the drain myself. Just took a little intelligence, not a cleanout. So I paid $75 for a service call that was really an upsell on something that I didn't need. American home warranty is really like a pimp for crappy contractors to come into your house then upsell you.

I sell real estate and I've been using First American Home Warranty for 33 years now. I use them on the professional end, so I just call my rep when I have a claim. I've been through a lot of interactions with their reps and they were fine. But I'm not crazy about the technicians that they send out. Most of them don't speak in English and I haven't had great experiences with a lot of them. Despite that, I'd recommend First American to others. I probably sold 800 of their policies and I'd use them.

Contact Wendy ** for your Home Warranty needs! You won't be let down by her customer service. You will receive both fast & friendly service. I will continue to recommend First American Home Warranty to my family, friends & clients.

First American Home Warranty is a sham. There is nothing "American" about it except perhaps the executive staff. When you call, you reach call centers in various countries around the world, the latest call center I communicated with was in El Salvador. Their employees speak broken English at best. When I called, FAHW assigned a contractor to provide service. However, the contractor that FAHW assigned could not provide service for two weeks. I then called FAHW again to state that a two week wait was unacceptable. Again, I attempted to communicate with another individual who confirmed that he too was in Central America (maybe that's what they mean by "American"). This individual attempted to fix the problem and said that he had found a contractor who could provide service today. He asked me if I was willing to wait on a brief hold while he worked out the details. I said yes. He then hung up on me.

I submitted a claim with First American Home Warranty for my garage door opener online and the repair company that came out was knowledgeable. They confirmed what I thought was wrong and fixed the problem right there on the spot. It was an easy fix.

1 star is very kind for this horrible company. They deserved none, I have First American Home Warranty, I called them on December 13, 2018 to request work for my leaking kitchen faucet. They referred me to "On the Spot Plumbing" with work order number. I called the Plumber right away, told him what would be earliest time he can come to fix the leak issue, he said earliest would be Tuesday Dec 18, 9 am through noon. On following Tuesday I sat in the house with my daughter who was sick that day. Waited till 11.30 am. I have not received any text or call notifying more precise time which normally most workers do. I called him, his respond was "I don't have you on my notebook" and "I have not scheduled any work for you". "I have inspection. I am busy."

Placed my service request on First American's website on Thursday evening. Received a call Friday morning from the contractor and scheduled an appointment for Saturday afternoon. The service tech arrived in the time frame promised. He was courteous and neat. He remedied the problem quickly and effectively. Couldn't ask for better overall service.

I try to submit claims to First American online. I have a mix-up with accounts so I usually call them. It only takes about five minutes and I’m done. The reps know what they’re talking about, give me the right answers and get me to where I need to be. Plus, the technicians have been excellent. They have walked me through the process of what they were gonna do and rescheduled a time to come back out to get the repair done once the part was there. I had a problem with my refrigerator though. It had a recall on it and they had to come out a few times because it kept having the same problem. Still, the other stuff that I’ve had were done. Overall, First American has been very good and I plan on keeping them for as long as I possibly can.

Do not buy First American Home Warranty. Contractors sent to your home will try to get out of fixing your appliance. The contractor was not able to fix my stove top range. After paying the service fee I was told by First American Home Warranty that they are not going to do anything else to try and fix the stove. I had to spend two hours on hold for customer support to tell me this.

My water heater burst on a Saturday. I had to contact the assigned plumber on Sunday and scheduled for a visit on Monday even though agent promised to have someone call within 24 hours. On Monday, plumber came and confirmed I needed a new water heater but it would cost me extra $450. At that point I just wanted the water heater ASAP and I spoke with the agent on Monday and agreed for extra charge. Tuesday another agent calls to confirm if extra charges are ok and I explained I already said extra charges are fine and I just need the water heater ASAP. I called on Wednesday to see if water heater was shipped and an agent said she would have to check. Called back on later and an agent told me that "because of your call we have sent out the water heater."

On November 20th 2018 I contacted First American Home Warranty to request service for a non functioning dishwasher. I filled the request online and while I was printing out my service request my phone rang, it was the contractor (Ukon Appliance) who scheduled an appointment with me for the next day to diagnose the problem (now that's Service). The technician arrived on time, was knowledgeable, friendly and stated that he would order the part needed and that it could take up to a week to get the part. Three days the tech called said he had the part and could finish the job that very day. I can't say enough good things about this experience.

My mother bought a new house and First American Home Warranty came with it. Whenever she has problems, she would tell me about it and I'd call First American, and their claims process was very easy. One time, she had her locks changed and the person who answered was very helpful. She was contacted immediately by the tech and was able to schedule the service to fit her schedule. The technician that came out was very positive and my mother appreciated it.

I had a leaking hot water heater 9/4/18. They assigned someone who came out, took my $$ and said they would be back to replace the water heater. No has ever returned. More than 12 calls to C/S & Nothing.

Please stay away from First American Home Warranty. They have very poor customer support. They provide contractors who are 50-60 miles away instead of local contractors. As a result, these contractors do not service the areas regularly. Maybe once or twice in a week and if you are outside of that schedule, sorry, you have to wait. Even requesting customer support to provide a contractor closer to your residence address or zip code is not entertained and they are very rude about it. Very unprofessional service. I regret switching out of my original company. Very sorry. :)

I had an issue yesterday. Not aware that you were not receiving your monthly payments from my bank account. I hadn't received any written or electronic correspondence until yesterday. I called today regarding the issue to find out that my contract was terminated. The customer service member said they had been attempting to call me. He concluded that the only way I could have my service reinstated was if I was to pay $750 today or they could break it up into 2 payments.

I have been with them for 3 years straight never used their services till I had a busted water heater. It happened on a Tuesday, I called First American home Warranty the next day Wednesday, on Friday they send a contractor. He looked and assessed the damage and left. Then I didn’t get the repair till the next Wednesday after so many calls begging for a rush service.

First American Home Warranty was selected for me by my realtor. My hot water heater was not working on a Friday night. I was told the vendor would contact me within 3 hours. This did not occur. I contacted First American the next day and was routed to a call center in Central America where I was hung up on and told the only way to resolve the issue was taking a cash out. I simply wanted a new vendor as the one sent to my home was not honest and had a poor rating on Yelp and wanted to upcharge me 500. I waited until Monday and spoke to the area manager who once again passed the problem to claims. They flat out refused to send a new vendor or resolve the problem without cash out even though the amount offered would not cover the costs of another person to install and dispose of the water heater.

I recently bought a home and purchased this home warranty. I even bought the extra premier package to ensure everything was covered. A week into the house I noticed water under my water heater. This was included in my warranty, so I called First American. They were very responsive and sent a contractor out right away. I knew my heater was cracked but the insurance company requires a technician to verify (which is understandable). I paid my $75 fee thinking that would be my only cost. The technician spent a total of 1 minute in my house looking at the water heater confirming it was cracked. The next day I received a phone call from First American telling me that there would be an additional fee of $285. I immediately responded with disbelief and questioned the charges.

I currently have 3 claims with this company. None resolved. I'll just highlight the main issue. The thermostat on my oven went out, and I paid the service tech the $75 when he came and looked at it. They couldn't locate the part because the oven is old. First American Home Warranty tells me they escalated the situation and are looking for the part, and that if they can't find it in 24 hours they'll get me a new oven. Next day comes and they tell me they need 48 hours. Next businesses day I ask to speak with a supervisor. This guy tells me they have an indefinite amount of time to find the part. They have no problem giving you the runaround, because they aren't obligated to help you. Don't use this company if you expect decent service and helpful people. These people's goal is to do nothing and take your money. Only gave 1 star because it wouldn't let me give 0.

So we bought our house Nov 2017 and our first electric bill was over 400$. Called to get the heat fixed through the warranty and had them come out about a total of 4 times, they replaced a gauge which we were told cost 1800$ so I thought we were getting our money's worth. Well it’s still broken over a year later so I renewed my warranty coverage through First American because I was afraid of this. They sent out a NEW contractor instead of the old company and it’s been 2 weeks in December without heat now. We’re being told now that the part has just now been ordered and should take 3-4 days. The contractor does not work weekend so now we will be out of heat on Christmas as well. I’m very dissatisfied. I will not be renewing and encouraging everyone I know to steer clear of this company.

I had to cancel my warranty due to awful service and customer support. This warranty company is a scam and doesnt actually help with any repairs. First issue I had was the air conditioning in my house was blowing hot air, I paid a service fee approximately four or five times for you guys to send out a technician that only checked the servicing and said the servicing is good, it should be working but it wasn't and they would leave. After the 5th time I had to hire my own HVAC company and pay for them to fix the wiring and eventually replace my HVAC unit.

With First American, sometimes I feel like my problem isn't specifically listed on their website. The categories that are in the drop box menu does not match the problem that I'm having. Still, things have always worked out fine. Almost every time I found my own technician because they don't really have technicians in the area, except for Sears, which is the only one that's ever been sent by First American. Other than that, I haven't had any issues with my home warranty and I'm satisfied with them.

First American. Not in the league of good companies for customer service. Our real estate salesperson purchased a policy from this company for us. I normally would not purchase a home warranty. A waste of money. Well, our pool heater was found to be malfunctioning. First American found fine print in their policy to avoid repairing the unit. Even though the policy was supposed to cover the pool and its components, First American would not cover it. I even contacted the CEO and one of their VPs. Other companies I have dealt with when I had warranty issues provided stellar support. HP, Costco, Sam's Club, Safelite, and Whirlpool. These companies do very well in taking care of the customer. First American Home Warranty is not in their league. I strongly recommend you avoid them.

We've been with First American for 13 years now and our experience has been very good. We submit claims to First American over the phone and our interactions with their reps have been very good. The quality of work of the technicians that have been sent was fine. They were very prompt and courteous, and everything was done quite professionally. We've highly recommended First American to a friend of ours.

The water leak was repaired in a timely manner and to my complete satisfaction. Each time I have had a problem First American Home Warranty has responded quickly when notified and each repair has been performed satisfactorily.

I am so thankful I have the warranty policy. It has been a lifesaver to be able to have unexpected expenses as the home appliances breakdown. Michelle in San Antonio is very personable and knowledgeable. She contacts the repairman and my repairs are made in short time.

Repair went smoothly but getting parts took longer than expected, over three weeks. Not sure if excess deposit has been refunded yet. Repairman was courteous and efficient. Cleaned up workspace and made certain repairs were complete. Friendly and very professional.

I have been aligned with FAHW for 5 years and have had numerous claims. I have been completely satisfied with every claim. Each claim has not been without problems, but it has not been with them but with the contractors.

Very disappointed. I waited more the 20 day to get my heater fix. I cancel my Thanksgiving dinner because my heater was broken. Also the company Coaches HVAC ExtraordianAir was very unprofessional. I call more the 10 time and most the time never get good answer.

I have no complaints with any of the plumbers sent out to my house anytime. I always received quality work in a timely manner. The workers/companies sent out were always very professional and friendly. I am so glad we are with First American Home Warranty.

First American is a great company and they do a good job. They give very good and prompt service. Plus, they follow up with the customer. If you have a complaint about the company that they hired to do your work, call them and they would fix the problem. You don't have to worry about being involved with it and so, they have good customer relations and satisfactory service. Most of their technicians will volunteer without being prompted to tell you that they're one of the better home warranty companies.

First American's website is really good, but their phone service is terrible. It's great that you can request for a service, but they simply just kick it to a contractor, and then you're gonna have to hope, wait and see that a contractor picks it up. In my particular case, it happened on a Friday night. They gave me a contractor that doesn’t work Saturday or Sunday, so I have to wait until some time on Monday to talk to them, and they couldn’t get it scheduled until Tuesday or Wednesday. It's really hard to go without plumbing in your house for five days. And if you call them and you tell them it's an emergency, it still isn’t a guarantee that you're gonna get somebody that can help you in a timely fashion. Also lately, when I talked to anybody on the phone, it's very hard to understand them and they don’t really seem to understand what's going on.

When we purchased our home, the contract passed along a home warranty through First American Home Warranty. After 3 technicians coming out, the second which had no idea why he came out our house, the warranty company could not agree (claim specialist said one thing, customer service said another. Make sure they email you in writing for your records) on how to resolve the issue, nor could they return phone calls and communicate the direction that was being taken. This has now gone on for over a month, and still I am having to call daily to get answers. Terribly frustrating. Just communicate accurately and regularly.

I've been with First American for six months and so far, it's been good with them. Their website is easy to use to file claims. My wife has interacted with their reps and she's been happy. Also, the techs they've sent out have been professional and have done high-quality work. I would recommend First American.

I'd been with several different providers and their plans didn’t cover a lot of things that needed to be covered and First American did. Even though it was a little bit pricier at the time, it was of better value for me because I'm 68 years old and I don't have anyone to replace the garbage disposal and fix anything at home. I felt like I gotta get a plan with them and their service was great. My interactions with their claims reps were always good and I never had a problem. Their technicians were better qualified to do what they were supposed to do than the other companies I've been with. However, I sold my house and I don't have First American anymore. I had them them for four years and I would recommend anyone that's looking for a home warranty to go with them because I had been with three different ones that I was not happy with.

Had 3 claims with this company and none was resolved. They just patched the issue rather than a fix and problem kept showing up every 3-4 months and they would patch up again and charge service fee again and again.

Bought a house with the warranty. Second day in house November 28 and still waiting. First plumber said they couldn’t fix it and they said they would send second plumber out. I am still waiting. Water heater broke and the company said they ordered the piece and it would come in the mail, I am still waiting for that also. This company is a scam because they charge $75.00 to send someone and they fiddle around the house for one hour and then call American Home Warranty and say they can’t fix the issue. American Home said they would send someone else and I am still waiting. Please save your money because this company does not solve your issues and you waste time calling them.

I've had to use my warranty coverage several times. First American Home Warranty did/performed EXACTLY as they said they would. The amount of money I pay for this Outstanding Service Pails by comparison to not having this coverage. I've already recommended this insurance to several home buying friends!

I've had First American for my home warranty for years. For the most part, it's been fine with them. Their website works fine when I submit a claim and their customer service team has gotten things done. The techs they've sent were okay too. However, the first one who came in for my last repair could have done more than he did, but he didn't. Then, the second one who came in place of him tried to sell me a new furnace and although it wasn't a bad idea, it just wasn't what I was looking for from a technician. I also have an unresolved issue at the moment on my last service. Still, First American has been good. They do what they say they're gonna do and that's the important thing. If I have a problem, they get it fixed. Also, the value for what I get is good.

This pertains to the Pensacola/Gulf Breeze area. Upon filing a claim for our newly purchased house - the plumbing crew erroneously diagnosed the problem and First American denied our claim. Upon bringing out 3 separate licensed contractors, they all correctly diagnosed the problem, but First American stuck with their incorrect conclusion. Most corrupt warranty company.

First American is very valuable and we'll probably continue with the warranty. We don’t wanna be hit with some big repair bill so we figured it's best to have the warranty. I usually go on the computer and submit claims. It's easy and user-friendly. So far, I've had two things. I've had a plumber and an air conditioner person come out and they've both been good.

My water heater rusted out. I contacted FAHW and met the technician at my home to review the repair needed. He concluded the water heater needed replaced. The next day FAHW contacted me to tell me they would order the water heater but that the plumbing contractor was requesting an additional $680 from me to do the install as there were major modifications required. I'm in the home building business so I know what needs to be done and there are no minor modifications let alone major ones. The only extra is to replace the gas line as required for a new installation (at a cost of less than $40).

I placed a claim 6 months ago for a broken fridge. I have had countless repair companies/contractors come to "fix" the fridge - all of whom say it is unfixable. And yet First American continues to send out another service company only to say it's the same unfixable problem. And yet First American refuses to issue any compensation to replace the fridge. I have spoken to multiple Supervisors and when I ask to speak w/ their supervisor, they claim they are unable to speak w/ customers. Arguably the worst service company I have ever encountered. #NeverAgain

I called First American on 11/29/18 for service to fix our furnace which is not heating our house. It's now 12/11/19 and we have never heard or seen a repair person. I have been on the phone with First American seven times and all they keep saying is that they are trying to locate a contractor. Really?? I see repair vans driving by my house several times a day! Meanwhile it's 17 degrees outside and 40 degrees inside our house. We have been using space heaters for two weeks now!! STAY AWAY FROM THIS WARRANTY COMPANY!

It was the first year and only one claim but I must say I have dealing with others, this is lowest. The plumber they sent wanted to make deal but I did not accept. The second company changed the expensive end of the tub faucet with the cheapest on the market $15.00. He refused to touch the clogged tub and walked away. This process took over month and I was lucky to leave this miserable warranty as my year expired. Their staff are dedicated for saying no or giving excuses.

Whenever I have a problem come up and I have to file a claim with First American, I prefer calling and the contractors I've had so far have been great. They were quick and helpful, and right away, they were able to take care of what they needed to.

On October 7 I called First American Home Warranty (FAHW) for the service because pipe under kitchen’s sink has drainage problem (stuck) plus food disposal leaking. FAHW scheduled technician on Tuesday. But later changed to Wednesday. The technician fixed the drainage problem first for almost one hour. Then checked with food disposal and confirmed the leaking, further the plastic pipes under sink need be replaced, some if not all.

We had a very bad experience with claim service. It is disappointing and frustrating when the claim has not been fixed after 10 days. First home warranty assigns the contractors, expect us to chase the contractor. The contractor commits that he will come on Sunday at 10 and later at 12 when we reach out to him, moves to 2-4. After which there is no response from the contractor. Till today, the claim is not resolved. On reaching out to first American Home Warranty to understand the time frame when the contractor would come down for the service (10 days past the claim date), the customer representative could not reach out to the contractor. I even proposed to the supervisor to change the contractor as the service is not yet delivered. First American supervisor tell us to wait for the contractor to respond. We do and nothing happens.

The First American warranty has been in our household for years. It's been through different houses. The claims process is relatively easy. I use the phone to do it and although sometimes, it takes the contractors a while to get out here, it's just a few days. It's still acceptable. And generally, they are very competent.

Job (Kitchen Sink Backing up) was first assigned to Capitol Plumbing And Rooter Incorporated. Then it was assigned to Original Westwood Plumbing Incorporated for fixing a back-up that was not fixed the first time. This was on Nov. 20. However, we still have the issue.

We received another bill for a $75 service fee. The frustrating part is they said we had been "unresponsive to previous efforts to resolve this account" and were going to turn the bill over to a collection agency! Ha! I can't count how many phone calls we have endured about this situation as well as photocopying info and sending it to them. It boils down to the fact that they sent a contractor out to do work that FAHW doesn't cover. When the contractor arrived, he said FAHW did not cover turbines. We paid him anyway, and he said to contact FAHW for a refund. We did and FAHW said they would refund the fee on our credit card, and they did.

I prefer submitting claims with First American by phone and their representatives have been great. The technicians have been very good as well. I had two who came out today and they were foreigners so I had a little bit of difficulty understanding what they were talking about. But typically, the work First American's contractors perform is good.

My claim was handled in a very efficient manner. The HVAC contractor called me and came out to evaluate the problem in less than 24 hours. There were a few scheduling glitches but they communicated very well throughout the whole process. They took the guesswork out of what was going to happen next.

We purchased First American from the home owners. It was easy being able to submit the claims online but the reps were personable and accommodating when I talked to them on the phone. The quality of work was great and First American was worth it.

I submitted an online service request regarding a plumbing stoppage. The process was easy and I appreciate being able to pay online and upfront, as it makes it easier for me. The plumbing company contacted me the next day and came out to fix the problem a day later. I haven't had any stoppage issue since then.

Claim resolution is terrible. I have submitted a claim on Sunday December 2 for a bad hot water heater. Today is December 7. Still no resolution. The warranty company could not find anyone for over a week. I was instructed to find an outside vendor to give an estimate. On Tuesday the 4th I submitted a quote. Today is Friday. Still have not heard from anyone. The only contact I get is when I call them. This warranty company has the worst customer service I have ever seen. I have not had hot water since Sunday. I just keep getting, "I never got your fax," etc. I would advise not to use this home warranty company.

I believe your services are doing a good job. If they do not do their job, I will can and ask questions on why they did or did not do a certain thing. Always a quick response to our needs. Most of the service members are usually polite and sociable. Some are extremely helpful and offer advice.

I had a different home warranty company a long time ago when I had my old house and I was with them for seven years. But towards the end of that period, I didn’t have a good experience with them. I had something that needed to be repaired, but they gave me a hard time. After that, I sold that house and when we bought this house, we needed to have a different home warranty company. So, I googled and saw the review on First American, and we decided to use them. I've been calling them to submit a claim and my experience in doing that has been perfect. The first time, I had a claim for my washer. The contractor that contacted me did the repair right away and their techs fixed my washer on the same day. I was happy with that. Then something happened to the motor of our AC and the techs are now in the process of fixing it. Overall, the techs that usually come out to fix things have been perfect.

First American was recommended to us. We've only submitted one claim, but so far, we had a good and easy experience. I called and it didn't take too long for them to send a technician. It was just within 24 hours. One of the technicians that I was assigned to, came in. I wasn't home, but said they don't deal with that sort of repair. He went back quickly and somebody else was assigned. The next company that came tried to fix it but a part was missing, so they had to order a part. We had to wait a couple of weeks but they were diligent about it. They called me when they got the part, and they worked hard on trying to fix it and they did eventually.

Washer could not be repaired. First American gave us a refund on our old washer so we went out and bought a new washer. Their service was very prompt and courteous. I warmly recommend First American to everyone.

Water heater would not stay on! The serviceman was very nice and stated to give him a call if any more problems and he would come out within 45 days to fix. So I was happy with that seeing that all he did was dust the water heater out.

Realtor bought this for me and I paid for a second year hoping they would help me replace my HVAC, which was 20 years old so I didn't think it would last much longer. Instead of replacing, they were willing to pay $500 to find a part that is no longer in production to repair my unit IF I will dish out $1500 to upgrade my HVAC to comply with city code! WTF? If it's out of code, help me replace it! That's what I paid for! All their other coverage are the same. Basically, the monthly/annually fee you pay is a membership fee. Every time you need their service, you pay their associates a flat fee of $75 to fix it. Sometimes it costs more to hire a private plumber sometimes less to hire an exterminator. So for $50 a month, you can just pay a flat fee of $75.

I can't thank you enough for such quick service! Noted the filter burned out & replaced within a couple days. Both technicians very knowledgable & quickly in/out during their visit. Pool is working fine since. Thank you for assisting so quickly.

My wife was using First American Home Warranty when I married her and we’ve been with the company for about 10 years now. It’s very easy to get my work orders done online and the contractors are always very fast to respond. I’ve been very happy with the people that have come out so far and the work that they do are always top-notch. Plus, First American's website is very user-friendly. Navigating it is easy. I'd tell my friends to definitely sign up right away. First American would save them a lot of money.

I've done the online claim with First American and I prefer that over the call in method. Online they give me nine options and I'm like, "Oh, crap which one?" And then I had to go back. It's a pain. But when I do it online they automatically schedule me an appointment within 48 hours. There was a time I had to go back and resubmit a claim. So the issue wasn't resolved. But their technicians have all been great. They're professional and they explain what they're doing. They take care of what they need to take care of quickly and they are accommodating to our schedule. The actual work that they've done has been good quality work.

I owned a home and lived in California prior to settling in Arizona and it had a First American Home Warranty and they’ve been really good to me. They’ve had great referrals and they usually make the repairs within three days and finish the job. But since moving to Arizona, their referrals have been questionable. This one plumber had to come back and forth, in and out of the house, four times. He didn’t fix the problem the first time, then he came back and replaced the hardware and he didn’t fix the problem. Then he had to come back the third time to set the hose in the back side of the toilet and then he came back the fourth time and he actually replaced the whole part. It took him four days to finish the job fully.

My experience with this company was the worst! I would say please save your money because when it comes to an emergency like sewage being backed up into your Home they will NOT have anyone out there within a reasonable time frame and when you call a plumber yourself the same day after they said they couldn’t find a contractor to come out there that day they will not refund your money in a urgent issue like this! I never like to write bad reviews but please save your money and chose a different home warranty! These people are not helpful and they rather take your money than put money out to help you when you are in need! Total scam company!

Fixing the valves for the washer - The plumbing job given to the earlier company did not turn up. But Platinum Plumbing Sewer did the job soon. Plumbing company did a good job up to our expectations. I can recommend this company and First American Home Warranty. I had my primary residence covered by them for several years.

Fridge defrost not working. First American set up the appointment and it took 2 days for the technician to come to my home. I was good with this since I have an extra fridge in the garage. Technician was in my home about an hour and fixed the problem. I received emails and texts multiple times knowing when the technician was going to arrive. I try to sell First American to most people I talk to. I know I have had at least 14 friends and family sign up for their warranty service. I have been a First American client for 8+ years and have never had an issue with a claim. A+ service!

They have a very easy work order process, very quick response on scheduling service visit, and during the visit they do a thorough work and parts replacement and then they follow up to see if it went well or not. Five stars!! Keep up the great work. I strongly recommend them to all homeowners.

The first contractor came out, said he needed to order a part, collected the $75 and left, but did not respond to numerous voice mails for 2 weeks. They sent a second contractor. He came to diagnose and said he needed to order a part. Again, didn't respond for a week. I had to get someone else to fix the fridge.

First AMERICAN has stayed in contact to have a plumber come back when he ordered a part and it was not their fault! Compared to other warranty companies as Choice Home Warranty they are 100% better as they do check to see if the job was completed if you call customer service and I rate them highly!

Our main sewer line backed up over the holiday weekend. I put in a repair request on a Sunday and received a text later that day that they could come out on Monday. By Monday afternoon the line was cleared. Great service and all for the $75 service charge!

First American has to be the best in the business. My previous experience with a different company made me hesitate, but First American responded immediately. Their representatives were courteous, helped and had the service providers ready to schedule the same day for repairs the next. Terrific!

I've had First American coverage for 20 years and 99% of the time, I get a perfect service. Whenever I call in and explain what the problem is, they get in touch with the contractors. I've had problems with contractors when I wasn't able to get them out here promptly as I would have liked but that has nothing to do with First American. When something goes wrong, it's always urgent and First American always understands that. But for contractors, because they are scheduled by then for other service calls, they don't realize how important it is. Usually, it's about $100, $125 for a plumber or electrician to come out and they charge for all the parts and anything above and beyond diagnosing what the problem is.

I've had First American Home Warranty for almost 10 years and I depend on the warranty when I have a issue. Submitting claims has been an easy process. The reps have been polite and courteous when I do it over the phone. I usually get a call from a vendor within 24 hours after submitting a claim. Also 98% of the technicians throughout the years have been great. There's been like one or two that I was like “Mm, okay, you can't come back to my unit." It's just their attitude and how they handle business so it didn’t really have anything to do First American. And I haven't had any issues with any other vendors. I referred about 10 people to First American and 8 people have also purchased the service.

I've been with First American Home Warranty for five years now. I like the peace of mind to gives knowing that if something breaks in my house, it will be covered. So far, I've done five claims with them. I've called them and the most recent time, I submitted a claim through internet. Their website was easy to navigate and the process was quick. Doing it over the phone was fine too but I'm gonna use the online one now because it's quicker. My interactions with their reps were great. About two weeks ago, a technician worked on my electrical and he was great. I would recommend First American Home Warranty.

My washer was washing/spinning but would not progress to the rinse cycle on its own. First visit I was told they could find nothing wrong. I paid the $75 by check to the repair person. Problem persisted so I called First American Home Warranty again. Same person was sent out second time. I made him stay through the entire wash cycle so I could show him how I had to manually turn the dial to get a rinse cycle. We waited after the wash cycle quite a while to see if it would proceed to the rinse cycle on its own. He turned the dial and it proceeded to rinse, then said, "See, it's working just fine." He also tried to convince me that there is no agitation in the rinse cycle. When I protested, he became agitated and rude. Warranty company said they had no one else to send so washer is still not working properly. I kept getting billed for the $75 because the person they sent out did not submit it. I had to prove to them I paid the $75. I am not renewing my contract.

They are claiming our furnace has been water damaged when there is no water pipes near it or leaks. $75.00 for no service paid. Won’t provide me with the HVAC report or estimate. They claimed our plumbing issue would be fixed and covered but I had to pay 395.00 out of pocket plus $75.00 service fee. Paid the service fee. Plumber says entire bill is 395.00. But no one will provide me with estimate or report. Do not think you have peace of mind with this company. They are a racquet to collect the purchase warranty plus continuous service fees and deny claims.