First American Home Warranty Reviews

I submit claims to First American both online and over the phone. They make it convenient both ways but it's simpler online because the response is quick. The staff has been good and helpful. When I’m concerned about something, I usually give them a call and they answer my questions right away. I tell all my friends and family about it.

I been six months and counting for them to replace or fix my garage door opener. They sent all these people out to see my door. All of them crooks. Trying to get paid on the side for some things I don't need. They sent out 4 different techs with 4 different diagnostic. Now they are saying they not going to cover. Would give them zero stars if possible.

We put in a service order for a built in microwave in October. It is now the end of January. We have had four service calls for the same problem. It is still not repaired. The last person came on Thursday and was here for over three hours and left at almost 10:00pm. When he left, not only was our microwave not working, but we are now without an oven (they are a built-in unit)!! We have been patient, but this is ridiculous!! We just spoke with a service representative and were told that they have to wait until Monday to talk with the service technician to see what he did on Thursday night. I am absolutely dissatisfied with this company and their inability to live up to their claim to provide quality service when we need it the most. Now I want to know who is going to cover the cost of a family of 5 eating out for the next who knows how long until this gets resolved!!

Service call for leaking water heater, service was requested on Sunday evening, tech was dispatched on the following Monday afternoon. Water heater needed to be replaced. Replacement was completed on Wednesday of the same week. Service was fast, well done and very professional.

I had a problem with my Electric Double Oven. The display was not working. The technician came and he said one of the module is not working and needs to be replaced. After some search the technician said that the part is not available and hence whole double oven needs to be replaced. That took some time to find the replacement that will fit in the wall opening. The oven was replaced and the technician did a wonderful job in fitting the oven.

Refrigerator wasn’t cooling properly unit was replaced due to techican coming out to replace a bad part but the part ordered was bad. Customer service asked were we satisfied. No was the answer so the refrigerator was condemned... So we were asked to purchase one online or go buy one. So we bought a new refrigerator and a replacement check was mailed out.

First American Home Warranty has always responded very promptly and professionally. I have never had any complaints and they make sure to follow up on service. I know if something fails and I am not sure if it is covered they can check it for me. I recommend this to everyone.

American Home warranty resolved my issue within timeframe and replaced the same when warranted. The top management is very efficient. I recommend to others based on my experience. There were initial issues but resolved. Thanks the team of this company.

We could not be more pleased with the level of service, communication and follow up we received. We had previously been with an American competitor who said they would Shield our Home and the service was terrible. We had a claim with First American and I was pleased with their service. From filing the claim through to checking our satisfaction they were timely, professional, courteous and easy to work with. If you are looking for a Home Warranty look no further - First American should be your first and last stop!

The Indoor Blower Motor quit working on my AC/Heater unit, thus I had no heat in the middle of the winter. Called up First American Home Warranty and they got right on it. The company sent was fast, courteous and appeared to know what they were doing.

My garage door sounded like an explosion, and it was my spring that broke in half. I called in the morning, and by 1:00pm the garage door person was there and took 30 minutes to fix. The door wouldn't open and he was great, polite, and a lifesaver, It feels great to know that I could pick up the phone and get something done right away.

I've been very happy with the support and service that I have received from First American Home Warranty. Whenever I call in and submit a claim, they have been very responsive and they have solved the problem every time. I've also had very positive and wonderful interactions with the technicians they've sent out.

This garage door had a mind of its own. First it locked me out while I was gardening, then began to open of its own accord at 2 a.m. I called First American Warranty first thing in the morning, and they set me up with a service person two days in the future. In the meantime, I kept the electricity off in the garage to keep the door from opening. It only took the service person from Sears a few minutes to fix. He told me what I could do in the future to make the door quieter, and suggested several things I could do. I'm so grateful for this warranty!

Repair leak from garbage disposal - Company was great with the technician that performed the work. They introduced themselves and explained what was the issue and what they were going to do. The company guaranteed that everything was going to work great and that if anything goes wrong to call them and they will fix it.

We had a plumbing issue and when we submitted a claim with First American, things went perfectly. It was very easy to contact them, to follow up, and to get somebody out here. In fact, the contractor came out almost within a few hours. Initially, we weren’t sure if we had a clog in our septic line and that was what it turned out to be. At the time, the toilet wouldn’t flush and the bathtub was backing back up when I did the laundry. So, when the tech came in, he cleaned out the line and everything’s perfect now. He fixed the problem immediately and was out of here in no time flat. It was great and so far, our experience with First American has been terrific.

I originally called my claim (that I was without heat) in on December 12, 2018. I had to call First American about four times and each time had to explain the situation to the new staff member I was talking to - action item: keep better notes on your claims files when your customers have to call in and go through it every single time like it’s new, it’s frustrating and comes across as unprofessional. The first HVAC company (Accent Comfort Services) that First American sent out was extremely unprofessional and uninformed - the technician tried to tell me I needed to have a plumbing pipe moved before any work could be done to fix the heating unit.

This company doesn't honor their contract with the homeowner. They breach their contract with the homeowner. They won't replace or repair a broken appliance and their reason is nowhere in the contract as being a valid reason to deny a claim. In fact, our contract stipulates that the appliance be repaired or replaced based on the part that is broken, however they will not abide by the contract. They have terrible customer service and terrible business practices.

We bought our house a month ago and the seller purchased the upgraded warranty package for us. A couple weeks after moving into the house the dishwasher stopped working. We put in a claim for the repair. A technician came out two days later to work on the dishwasher. My husband was home with me and the technician refuse to talk to me and kept telling my husband how awful wives and women are (right in front of me). He then proceeded to tell us he couldn’t replicate the problem with the dishwasher and left.

We moved into an older home which needed work on several different appliances. First American arranged for servicemen who were prompt and capable. The service didn't cover everything we thought or would have liked but it was still a good value.

I've been with First American Home Warranty for five years now and they have provided me with great service, reasonable cost, and quick responses. Submitting a claim with them has been extremely easy. I do it online and I usually get a response within 24 hours. Most of the time, the techs that have come out have also been very responsive and informative. We’ve only had one issue before but other than that, everything else has been very good.

This is the worst warranty service EVER. Long wait times for a claim and right now I have RUNNING WATER COMING FROM A TUB FAUCET and they can't get any plumber to come within 5 days??? I could have a plumber here today to repair it but they can’t get service for 5 days?!? UNACCEPTABLE.

As many of the reviews I have just read indicate that it can take anywhere from 2 weeks to 2 months to get an issue resolved. Well I am still waiting and am at just shy of 8 weeks since submitting my claim. Have had 2 technicians tell me the exact same thing is wrong but NOBODY can seem to get the part to fix it! It is cold in my house because I don't have heat due to this issue and yet still no fix in sight! 2nd contractor is "hoping" that the part shows up by Friday so that it can be fixed this week... Needless to say not holding my breath!

My water heater is leaking and now almost flooding my house. I called FAHW and they sent out a company with awful reviews. The contractor came, said my water heater was leaking and needed to be replaced. Then after numerous phone calls and tracking FAWHW down, they told me the tech said my water heater was fine and to contact the water heater company if I had problems. The tech said my water heater was NOT leaking. He also checked my pressure regulator and said it needed to be fixed. FAHW verified that they would get that information from him. He again lied and said he doesn't evaluate pressure regulators. I asked FAHW what to do since he was obviously lying and they told me "sorry there is nothing we can do." I refused to pay the $75 service fee for the lying crook they sent out. They said I do too and again nothing they can do. Awful service. Now I have to tend to my flooding house. FAHW is useless.

Toilet was leaking at base, contractor came in, quickly assessed the issue, showed me and explained the problem and quickly fixed the problem, and presented the invoice to me then left. He tested to make sure no leak and left, job completed. Very polite and professional.

I bought a house and the previous owner had that insurance policy with First American. I went ahead and continued with it. Everything was good. I have no regrets. First American did what they said they were gonna do, and I’m very well-satisfied with it. I took a cash payoff instead of getting replaced. The item has been replaced. I went ahead and bought a dishwasher, and I had it installed. And I’ve got the receipts. I’m fixing to email it back, so they can put that dishwasher back on the warranty. Also, I have already told others about First American. I told them that it is a good company. I also told them that First American backs up what they say they’re gonna do. There’s no argument as far as prices and they’re very reasonable.

My heat pump went out. It was 10 degrees. I needed to have it fixed quickly. I contacted the company who installed it. They have been in business for 50+ years and have an excellent reputation. But because they aren't affiliated with FAHW, they would not cover the repair. Instead they wanted me to use a company that had terrible reviews online. This warranty is a joke. Just because they use someone who is licensed does not make them reputable. I would suggest that if you want things done correctly, don't bother buying this warranty. It is a waste of money.

I have been without heat for two months. It is 4 degrees outside. I have had three contractors state I need a new heat pump. CS is rude, unhelpful. Their out of pocket costs are ridiculous. A true nightmare! Don’t be fooled by what they say they cover. I had a rep tell me she didn’t care that I had no heat, as she lived in the Dominican Republic. My electric bill for one month was over $500 from running space heaters. I have NEVER dealt with a worse company.

On my recent purchase, a toilet in our hallway bathroom would have a loud whistling noise, would auto flush and rock. Looking for a solution, I turned to First American as I saw symptoms that would cover a replacement. Once submitted and reviewed, my claim was authorized for repair. A week goes by and I jump online to check status on my ticket. Upon review I see the case was closed and a service fee due. I explain to the representative that I would not pay until the original repair that was authorized was remediated. They tell me paperwork received differs and that the authorization was by accident. The following day my toilet failed to flush. I've asked for First American to waive the service fee as I had to take the liberty of hiring elsewhere to replace the faulty toilet. They refuse and to this day, I refuse to deal with First American.

Updated on 04/22/2019: Continue from previous: it is unfortunate that I have to write a follow up to my previous review. I felt it necessary to inform others. Shortly after I wrote my previous review, I was contacted immediately by First American (to their credit) in an effort to resolve my claim. They asked me for the information which I gladly provided. However, weeks went by with no response. I decided to send a follow up email to the person who initially contacted me and no reply.

Beware of this company...had my heating and air conditioner on the roof replaced by one of their contractors. The installation was done improperly. The unit was not sealed to the roof and I now have a roof leak. I had a roofing contractor come to my house and he told me that my roof leak was caused by the heating and air conditioning installation. I called the contractor that First American hired to install it. They are out of business. I called First American to let them know their contractor went out of business and to see if they could get a current contractor out here. They told me it WASN’T their problem that their contractor went out of business. That I needed to hire someone to have the repairs done. They would not send a current contractor out.

The claims submission has been easy with First American. We just call and their reps are super helpful and always willing to help if there are any other needs. Then the problem we have usually gets fixed fast. The contractors come and work fast. Plus, they are very helpful. We really like First American.

I have First American on a home that I bought last August. Their pricing is reasonable and the service has been very good so far. They're very quick and responsive, and everything is on time. Submitting claims is also an easy process, which I do through their very user-friendly website. The technicians they've sent out have been very good and on time as well. I would definitely recommend First American.

I have been with FAHW for about 6 years now and have filed probably a dozen claims with no major issues. I have had my washing machine repaired twice and now am having another issue with it and call to file a new claim on it and suddenly it isn’t part of my standard “basic” plan?!? When I look at their website it clearly states that it IS covered under the basic plan!!! Buyer beware false advertisement!!!

We had American Home Shield originally but they did a few bad things to me, so I started searching around online and I found First American. I submit claims to First American online. Basically, I deal with the reps to schedule my initial appointment. Then I receive a confirmation that the service request was received and within 24 hours, I receive the email back with the name of the company that will be servicing my appliance at home. After that, I receive a call directly from the contractor.

You can't always guarantee a work order will go the way you want and your home warranty company is dependent in many ways on the quality of service providers in your area. But its great to know that your warranty company will go to bat for you when things go wrong, follow-up on issues, and communicate effectively with you so that you can make informed decisions. Even though my issue wasn't covered by the warranty this time, they still covered full price of diagnostics (the service provider tried to charge me for this when the claim was rejected).

I purchased a property and the sellers provided the First American Home Warranty policy for me. I've submitted claims both online and over the phone, although I feel a little more comfortable with doing it on the phone because their online response time isn’t that great. If I call and I talk with somebody, I know I've got it, while it might take a day or two to hear from them if I do it all online. I've had great service from the claims representatives.

We were not happy with our previous company, American Home Shield, so I looked around for other companies on the internet and it showed First American Home Warranty. Their coverage was more comprehensive than AHS. Submitting claims with First American has been great and their contractors have been okay. We had an issue with the contractor that’s supposed to fix our microwave though. They would try to fix it and then the part wouldn’t work and then it was the wrong thing. They were out here for about three times and during that period, five weeks, we were totally without a microwave oven.

FAHW reviewed the documentation that I provided and reconsidered the claim. They processed a refund to me for the repair that I paid for. I believe this could have been handled without any issues if the service provider had been accurate and truthful with the information that he provided the company! Perhaps FAHW should look into the service provider's credentials and performance.

I recently signed up for an First American Home Warranty plan. Moved into the new home. Microwave worked briefly then broke. Invoked the policy. FAHW said they could not find a repair person and elected to pay $500 of the new purchase price of $1,500. When I questioned this the claims person stated that they have the option of paying whatever they want... "Pay towards a new microwave" was what the agent stated. So I stated..."So you will not replace the microwave; rather you will only pay less than one third of the replacement cost." The claims person read off to me the policy paragraph number where they can do this. I said I would let others know this...which I am doing now. Run Forest Run when dealing with First American Home Warranty.

Manager Rodrigo just confirmed via phone that contractors only need to show up at a residence for the Warranty Holder to have to pay them. They do not need to perform any diagnostics or services. The 7th and final time I utilized the First American HVAC repair service, the contractor reviewed the issue for 10 minutes & determined that the system was simply dirty. 2 independent contractors later both confirmed that one duct had come unhooked from a vent & another duct had a hole. Very obvious to them... One of which fixed the issues on the spot (not two weeks later, see timeline below).

This is the worst experience I have ever had with a warranty company. I just finished my waiting period to begin coverage today and when I tried submitting my first claim for service for my heat it went on a hold and I was told they could not give me service based upon the ASSUMPTION this was a pre existing condition because I placed in on the first day of coverage. They would not even send a technician out to investigate if it was preexisting. They simply said they would not cover me. SO WHAT AM I PAYING FOR? Then when I try to cancel my service there is NO ONE to speak to on the phone. You have to submit by email with no response deadline so basically this company took my money and is providing no service! I have gone to BBB and now ConsumerAffairs. STAY AWAY FROM THIS COMPANY. THEY ARE CROOKS!

Buyer beware! First American failed me in every way. It’s been 2 months since I first filed a claim to repair a heat pump. 2 months! Three contractors have been assigned to remedy the issue; still no heat. Claims advocacy service is deplorable. No call backs; communication is non-existent. First American has left a family with a newborn baby without heat in the coldest winter months and still to this day, has failed to take action. What makes it so frustrating and offensive is that I’ve been a paying customer in good standing for over 8 years, but First American has NOT reciprocated that same level of loyalty. I wish I would have chosen another home warranty company. I feel so betrayed by First American and will be researching legal channels to get compensated for my trouble and for breach of contract.

Sometimes First American is a little bit slow processing things. Like with the plumbing, one of the contractors that the home warranty used was Sears and we had to call them a couple of times. They would set up something, but when we called the contractor they knew nothing about it at first. Communication is the biggest thing between home warranty and the contractors. Sometimes, it's very, very slow. We had to redo the claim again and it was another day or two before we heard from Sears. But that issue has been taken care of.

I received a letter advising to call to cancel in October. I called prior to my contractual year end date of 11/16/18 and asked to cancel. I was advised to cancel the auto billing which I requested on that call. I asked for a closure confirmation email or letter. Neither were available per the rep, just simply requesting the auto-bill canceling would end it. I went to their site a couple of days after my final payment and removed my credit card information. I was billed on the renewal date, 12/16/18 for a new policy/contract, which I did not authorize, my account should have been noted previously. I disputed the charge on my credit card, it was removed. I called to cancel once again 12/17/18. Was told that the account would be closed, no future payments due, and this unauthorized payment would be reversed.

Waited weeks in the hottest months of summer for the company to send out a technician. The HVAC company went to the wrong address and waived my $75 copay to make up for it. I got an invoice from the HVAC co for $0 as proof that the copay was settled. Yet First American now is claiming I need to pay the $75 to First American. 7 months later, my account has been sent to collections. I cancelled my 1 yr service with First American warranty because they are not professional and they are a waste of time. The HVAC company would be reaching out to them to clarify the misunderstanding. I don't even have an account with the home warranty, so speaking or communicating with them is useless. If they're not making money off of you, they don't want to provide the services their warranty promises.

Everybody had suggested that getting a warranty is a good idea, and I wanted to make sure that the seller was selling something that they will guarantee. First American was given to us at the closing via real estate, and having it has definitely been worth it. Submitting a claim online has been excellent. It takes a day for a contractor to come out and they've been very pleasant. They explain what they're doing and what causes the problem, and they answer any questions that I have. I had issues with the top of my glass stove, and they came and replaced the whole thing for nothing.

Very bad service and do not call you back when they say they will. Attorney in my office same thing happened to him and with the seller of our home. Do not use them. Find another warranty company. Run. Don't walk.

Had a problem with my heater so a company came out to repair and ultimately replaced it but it was not done correctly. Now I have to pay a second service fee to get another company to fix the first one's mess up. Why am I being charged twice? Reporting here because there is literally nowhere to report to on their website.

I called First American Home Warranty regarding a problem with my toilet on January 7, 2019. The contractor didn't call until January 10th and showed up January 12th only to let me know he couldn't fix the problem so had to order a part. The contractor called on the 15th to let me know the part wouldn't be in until the 21st so I am still without the use of a toilet. Toilets run about $99.00 at Home Depot which is pennies compared to what I pay for this policy monthly. This company is a ripoff and doesn't care about its consumers. My experience with them is horrible!!!

When I bought my house, First American was the company that the seller bought a warranty with for me. I'm in the first year and I purchased one of their policies for a rental property I own. Submitting claims has been really easy. I do it over the phone and the reps have always been great. But I had a company sent out for a tankless water heater issue and they really didn't understand the product or anything. So, First American sent me a different company that was completely familiar and knew what to do.

After over 2.5 hours on the phone, terrible customer service, and wondering why I ever signed up with this company we are still without a refrigerator and it has been 17+ days and counting. They sent two companies and 3 trips to say it cannot be fixed. Both companies were late or didn't call and didn't send the report until I called them several times. Never once did a First American agent apologize for the situation, poor service, etc. I WOULD NOT RECOMMEND First American for a Home Warranty!

I purchased a home late December. I had a license inspector report that did not show any issues with the hot water heater not working. After a couple weeks, it stopped working. I contacted First American and they sent out plumbing company. He pushed the reset button, and changed the element. He did not report any other issues with the water heater.

We have been with First American for over a year and don't see us changing. Their customer service is friendly and helpful. They work really fast to get you taken care of and refers the best companies with the best service workers. I would recommend them to any homeowner.

First American was part of the purchase agreement for the house that we bought in Knoxville. We've made claims online but we have done it on the phone as well. For the most part, the contractors have been very good. They usually come in and tell us what they're doing. We love First American and we definitely recommend it to people all the time. It saves a lot of money and you don't have to worry about a big expense coming all at once.

First American has been a reliable company and they’ve done well by us. I usually submit claims to them by phone and have great interactions with their claims reps. They have very pertinent questions and they’re quick to explain what’s covered and what’s not and to dispatch somebody appropriate. Their technicians have all been very helpful and covered exactly what they say that they will. They will also clarify if I ask them to do something they can’t, and they’re very patient about that. They are very good about getting the job done. I would recommend First American.

We recently had an unacceptable experience with your company. On Christmas day 2018 we discovered (due to the smell) that an outlet was literally so red hot the drywall was already scorching. My husband immediately turned off the breaker. The fire department came and stated within the hour the wall would have burst into flame and the house would have gone up so we were most fortunate. We then contacted "First American" for repair work. The electrician only replaced the plastic outlet not the badly burned box encasing it. We were obliged to pay the $75.00 service fee but would not sign the work was completed to our satisfaction. We contacted "First American" again to give them the opportunity to have the work done properly. This request was refused.

I was a First American Home Warranty for over a ten years and it always take at least 2 weeks to get the problem solved. The reason why I canceled my house warranty is because they refuse to cover my dishwasher repair even before the technician show up.

I was looking to replace my home warranty. I saw First American on the internet, did some comparing, and chose them for their price and rating. I typically submit my claims to them online and the techs they've sent out have been fine. They did what they were supposed to do on a timely basis. I've spoken to their reps, too, and they took care of my concern. I would recommend First American.

The seal under the toilets had to be replaced and I filed a claim for it with American Home Shield. The first time I called, I got somebody who seemed like I was bothering him. Luckily, we got disconnected and I called back and got somebody decent who was able to send a tech who was professional and nice.

Getting a home warranty seemed to be sensible. My friend, Bob, was raving about what great service First American was and so I went with them. I submitted a claim for my disposal which all of a sudden, dropped dead and wasn’t working. They sent the plumbing company out. The guy had the disposal right on his truck and the whole thing was a half hour. He first determined that mine couldn’t be fixed by trying to manipulate it somehow. And then, he went to the truck and got a new one and stuck it in. It was perfect.

My wife and I just purchased our first home and despite having a thorough inspection done before purchasing, drain problems have arisen within the first few weeks of living here. We called First American to send a plumber on December 27th 2018 because none of the shower or bathtubs were draining properly. The first plumber First American sent out (several days later) could not clear the blockage without having to open up a wall. He said he would need to contact First American for authorization to fix the problem and then call us. We never heard back from this plumber. So after waiting for several days we called First American again. They told us they would send out another plumber.

I have had First American Home Warranty for almost a year. They have always exceeded my expectations. Everything I have contacted them about, any problem, any appliance and air condition system. They have always repaired or replaced the items. This is a great company that takes care of their client.

Good service on the oven. The repair person quick fixed a problem but then couldn't replace other parts because of age of machine. FAHM approved a replacement, and I'm very happy with it and the fact that FAHM was willing to do this. Only negative is that sometimes it takes a while for the companies to call to let you know status, and so you wonder what's happening. That happened with the delivery in this case. Closing the communication loop sooner would be an improvement.

Toilet clog - A plumber was sent out immediately. Very nice and professional. The problem was more involved, so he got permission from First American to come back with bigger equipment. He was unable to solve the problem. First American sent out a plumber from a different company and he was able to solve the problem, however it involved him getting on the roof which is not covered by First American, so I paid him $190. Problem solved. I am happy.

I like everything about FAHW and would highly recommend to anyone. The price is the main reason we are cancelling the home warranty. I have used two other HW companies and feel this is the best in comparison.

We've been new with First American, but everything has been all right for us in getting service done. We had one claim which we filed over the phone and they took it over quickly. The technician who came explained everything that was going on, the time it would take to get it completed, and he told us what was wrong and fixed it. The quality of his work was really good.

I'm a little unhappy right now with First American so I might be switching. They covered something electrical on my house that I needed to be repaired. The technician wanted to drill a hole through my wall and I was like, "No, I'm not gonna drill a holes to my wall." I ended up paying extra and out of pocket for the repair. I haven't received any call saying what was covered for what I paid. The technician was actually very cool. He pretty much told me that the insurance company wasn’t gonna cover it because it was a little bit more than what needs to be done.

I want to say thank you for the service and concern for my repairs. Thank you Frankee customer service to help me. I appreciate it the call and go all the way to get a new cooktop. Thanks for your help.

I have been nothing but pleased when I have had to contact First American Home Warranty. They are always right on top of things and I have never waited more than a day for service. I was on the fence about continuing coverage after I bought the house but I went ahead and did it and am so happy I did!!

It did take close to a week to get Sears Repairs here, however technician was polite, courteous, and knowledgeable. Best of all replacement parts was in his truck. Very efficient! Was a good experience overall. Would recommend to someone wanting a Home Warranty.

Outstanding customer service. Very satisfied with the repairs to the freezer ice maker. Technician was timely, professional, and extremely knowledgeable. The problem was identified, parts were ordered, and repairs were completed expeditiously upon receipt of the parts. Purchasing First American Home Warranty was one of the best decisions I have ever made.

Had outlets not working on outside of my house. KNIGHT'S MAINTENANCE AND REPAIR LLC came and found issue was caused by only one tripped GFCI that cut off all power to all my outlets around the house. Repair was quick. I also had a flood light on outside of house.

All good - GE was knowledgeable - ordered parts and can immediately when they arrived. I would definitely recommend them for all GE appliances - especially for me. Work was done in professional but friendly manner. Washing machine sounds a lot quieter now. Sears had tried once before and no success.

First American Home Warranty has always provided top-notch service for the last 20 years I have been a customer. They have a very simplistic and easy to use system that focuses on providing quality customer services while providing top notch service.

In weeks I will expose their fraud in court. My range died, repairs exceeding value. The company offers me a $1200 cash out offer. I explain, the feature model similar will cost $2000 and that is what I want per contract terms. The claims rep was infuriated by my request, and while their offer is in writing she proceeds to retract it and offer zero, daring me to sue them. I was not surprised, we live in an age of iron and rust. I even e-mailed their president and they are hiding behind their paper walls, standing by their representative. They can all stand together in court and be exposed. Beware!

Our home warranty from First American was part of the purchase when we bought our house. I submit my claims to them online and First American has taken care of everything we’ve had issues with and in a timely manner. We weren’t forced to wait to get repairs taken care of. The techs who have come out have been good. They'd say they’re coming and they've been on time. They also have always been informative, letting me know what was wrong and what they were fixing. The quality of their work has always been good too.

I've had an excellent experience with First American. I've had them since I bought my home in 2008. Thus far, I've probably had five claims with them and all were very easy to submit. I called them and told them what the problem was. The next day, I got a call from the contractor. The techs who have come out have all been very knowledgeable and polite. I've had one fellow come out a couple of times because he worked on the dishwasher and the dryer. He's an older fellow and obviously, he has worked on a lot of these pieces of equipment. When he worked on the dryer, he told me all kinds of information about who manufactured what dryer and what washer because there has been so much consolidation in that particular industry. So, it was very interesting.

Both of our places are getting old, as is all of our appliances and infrastructure, and it made sense to me to have home warranties. I've used First American for a few years on both of our homes and I've had nothing but good luck with them whenever I submit claims. I've used both online or over the phone claim submission methods and the claims process is very easy. Sometimes, the time it takes to get the service out there can be a little longer than one would like but it's tolerable. My experience has also been good with the contractors and they do good quality of work.

16 day without hot water so far... PLEASE AVOID THIS COMPANY!!! If you have minor repairs, they may be OK, but if you ever find yourself needing an appliance replaced, beware!!! We are currently on day 17 of having no hot water in our house in the middle of winter with two small diapered children living in our house!!! This company has told us several lies during this whole process. We were told over 10 days ago that they were ordering a replacement tank for us. It was supposed to have arrived in our area yesterday and be installed yesterday or today, but today we were told by the current technician that no tank was ordered.

Submitting a claim with First American was easy, and they've been very accommodating. I called to submit the claims, and the claims representative has always been very helpful. The technicians have always been helpful, too. They explained everything that they were doing and the quality of their work was very good. I've recommended First American and had other people sign up with their policies as well. I've been very happy with them.

This company and their warranty is horrible. We had our dishwasher break within the first year of owning a home that the seller purchased an upgraded warranty on. They hired a contractor that was located over an hour and a half away from us when we have an appliance repair company less than a mile away from our house. The contractor never submitted the report saying the dishwasher needed to be replaced and it has been a month and we just keep getting told to wait. This is ridiculous. Oh and we had to pay $95 for the contractor to come out. The previous owner paid thousands for this home warranty. We still have no dishwasher and we are out the $95. If you really care about your home, don't purchase a warranty from these people.

I woke up to my shower leaking on Dec. 14th and here it is Jan 7th and still nothing. I have had to call First American over a dozen times. Contractors don't show up when they are scheduled, I have missed work and my water bill has gone up because of this issue. They DO NOT care about their customers! And now after calling me again they are telling me that no one will fix it and I should could call a plumber myself and have them fix it, out of pocket. Then IF I get approved I MIGHT be able to be refunded for paying out of pocket first. I have missed several days of work, spent countless hours on the phone, still have to research and get my own plumber and pay out of pocket. Why am I paying First American? Yes, they have low service fees but do yourself a favor in the long run and find another warranty company.

FAHW is terrible. Customer service is terrible, they replaced our nice thermostat with a very cheap one. We'd been better off just replacing it ourselves instead of paying them $75 for a cheap one. I would never recommend anyone use them. I had to leave work two days in a row, waiting for their contractor to get to our house. They take no responsibility for their contractors. Because I called and requested and ETA on our technician (because I was already waiting over an hour after receiving a text saying that they were on their way, and I needed to get back to work) they escalated our case to a supervisor- no one else would talk to me. I called our elected supervisor 5 times, and never received a message or call back. Yes, our heat is working and we're thankful, but to get to that point was nothing short of a headache. Missed 4 hours of work, got a super cheap thermostat in replace of our $200.00, and paid them $75. Worst home warranty ever.

First American was offered when I closed with my purchase of the home and I've been with them for four years now. I submit claims to them by calling and I've had good interactions with their claims reps. However, before, the turnaround time took longer than usual. It is way quicker now, so my experience with filing claims has gotten better.

We got First American as part of the purchase of the house and we’ve extended it. I usually file my claims online and it’s very easy. Whenever I talk to their reps through the landline, they’re helpful. It doesn’t take very long and it’s issue-free. Also, the contractors that were sent out have all done well. I’ve had good results for what I needed. Overall, First American does a good job. They do what I need when I need it.

I had a home warranty but I wasn't happy with the service, so I changed to First American. I like their service program. We've had one claim and it was experienced as advertised. I was very pleased. I submitted the claim online and I was able to navigate their site and get all the information there. I was promised a call within 24 hours from the contractor, and it happened. The contractor was a great guy. He knew exactly what he was doing, and things went well. He had to order a part, so we had to wait for the part to come in but we're happy with the result. I was very happy with the quality of work, too. I would and I have recommended First American. I'm very pleased with what they do.

We’ve had First American forever. When we bought the house 50 years ago, somebody recommended them and we’ve been with them since. However, our experience with them about the problem that we have with the washing machine was not good. About a month and a half ago, our washing machine broke down. They sent a technician who supposedly would fix it, but it didn't work. So, we put in another work order and it took another two weeks before the technician went out. Then, he told me that the machine needs more part and that it was related to the same problem. They were gonna send the technician the following week, but for whatever reason, there was no technician around the area, so it was bumped up for another week.

KC Appliance Repair Services Was fantastic. Within minutes of completing my request for service, Sony with KC Appliance had contacted me. We made an appointment for the same day. Sony was kind, efficient and taught me the signs of what to avoid in the future. Next time I need service on an appliance, I’m calling Sony with KC Appliance.

Updated on 01/28/2019: So, I receive no help to a refrigeration issue until I write A negative review I Bought a ConsumerAffairs. Then, I receive Prompt service on one unit and an offer to refund my $75 service fee on the other. Literally the minute I accepted The refund, the service rep. marked my issue as resolved on this website. However, on January 18th I was Told I would Have a check in 7-10 days. It is January 28th. I have No check. Today I called. Today I am Told it will be here in 7-10 days. So, up to Feb. 7th. Which will mean it could take a total days IF the person today is right. This is EXACTLY how it happens EVERY TIME I DEAL with First American. Empty Promises and two to three times as long as it should take. NOT ok.

Six weeks ago (11/23), we made a service request for our built-in refrigerator that stopped working and was covered in the plan I purchased. My journey since then, in case it helps anyone reading this: 5 or 6 independent visits from the same appliance repair company, who I actually felt did their best to fix it. Each visit they took the unit almost completely apart, replaced the part they thought would fix it, then notified me that yet another part was needed, with usually a 7-10 business day wait every time, including the most recent (last week). It's still not fixed, so I have been 6 weeks without a refrigerator - and counting.

We had a water heater failure. I went online and clicked a few buttons to submit a claim to First American. They called thereafter and got the appointment set up. Wonderful gentlemen came and fixed the problem. Getting this warranty is definitely worth it for financial wellbeing and peace of mind.

I contacted First American about 2 months ago in regards to a pinhole leak in a pipe in our kid’s bathroom. When the contractor they sent Fix It All Plumbing, came to our house they said there was no leak. After asking them several times to check more closely, they finally found the source of the leak. I was then informed that it required 3 Modifications (I have this in writing) on the pipes and it would cost me $200 additional, since modifications were not covered by First American. I asked at the time to further clarify what "modifications meant" and the answer I got was that they needed to make new the pipes fit the existing pipes. Since I went from not having a leak to having to pay out of pocket I contacted Fix It All Plumbing and asked for further clarification, prior to them fixing the issue. I was then informed that they needed to change the flow of the pipes and, hence the Modifications.

As with many other customers who wrote here, I waited and waited to have a HVAC repaired or replaced. Months later, I paid out of pocket to have a working heater and air conditioner. FAHW said the unit was fixed, even though I have a recording of the contractor telling me he was waiting for parts. I also have a recording of the contractor's employee telling me FAHW told them to say the problem was preexisting. Even after hearing the recordings, FAHW did not offer to reimburse me and I need to sue them.

Years ago, I used to be a customer of First American Home Warranty then I changed to another company. However, the company I was using sucked and I liked First American's service better, so I signed back with them. There was a time when I though I had a leak in a bathtub so I had a guy come in and check it out. He ran the tub for about a half hour and there was no leak. He thought that it might have been some prodding on the tub. I haven't had any problem since so that worked out well. Overall, First American did a good job the last time I used their service.

I’m a property manager and I have warranties on many of our managed property. And we sell so many because home warranty has become standard in the marketplace. First American Home Warranty was the first one in the marketplace and I had a fine experience with them. Submitting claims to them has gotten better but it is by no means perfect. They take way too long to answer phone calls and give any kind of report or set up service. They don’t know what an emergency is.

I called FAHW when I had just moved into our new house. The grout around my tiled shower remained wet after stopping showering for several days. We didn't want to apply tile sealant if the grout wasn't drying completely. We thought maybe the shower pan liner was installed incorrectly and moisture under the tile couldn't drain out completely. I wanted to see if this issue was something covered with the home warranty offered with FAHW. I explained this issue to FAHW to see if that was something they could cover and the agent assured me it was something that they do cover. For a $75 service fee she could send out someone that would resolve my issue.

I opened a claim because my sewer cap was broken as well as my bathroom sink was leaking. I was assigned a rude plumbing company. To sum it up my sewer cap was not covered and the sink had a missing part which was also not covered. I have had the sink for years and it never leaked. Now all of a sudden the part was missing. I was charged 75$ to do nothing. Why wasn’t I told from the beginning the cap was not covered. I would not have had anyone come out. It’s been weeks and I’m still waiting for a supervisor to call me. I have had several bad experiences with First American. I just had it. It’s time to terminate services and go somewhere else. They are horrible but take my payment every month.

I had two people telling me that First American was good warranty provider. I chose to get one from them when I bought my house. One time, sparks were shooting out of my fan in my bedroom at 2 o'clock in the morning. I called the warranty place and they sent someone out within a couple of days. Luis, the tech who came, said he would replace the fan and we made another appointment. Still, he taped up the wall socket so that nobody would turn it on. He came out again, put the fan in and it's been fine ever since. I'm was very happy with Luis as he was knowledgeable and friendly. He was here when he said he would get here.

Our dishwasher was not working properly and the dishes were not cleaned. Service tech came out and diagnosed that the control panel was damaged and the motor assembly (motor, impeller and seals) needed replacement. FAHW decided they should review to see if it would be better to replace the entire dishwasher. This took a week, when they decided not to replace it, but order parts. We were told the parts would arrive in another week, but they would schedule the repair tech for the day after the scheduled arrival date. Of course they did not do that. When the parts arrived, I again called FAHW and they said no appointment had been scheduled even though the record showed they had promised to do this.

The only problem with First American Home Warranty company is that they look to good to be true. For over 5 years they have protected us from having to pay large sums to cover unexpected charges. We've tried to convince family & friends to sign up but they refuse to listen. My uncle was smart enough to look into home warranties. He discovered that FAHW was the only warranty company that actually replaced/repaired appliances. The others replaced appliances on a depreciated value unlike FAHW who replaced appliances over 20 years old with brand new Kenmore appliances. My mom had to have 3 different electricians come out & was out over $700. If she would have had listen to us. She would have only had paid for the first electrician. It would have been $75 regardless of how long, how many electricians or companies it took to take care of the problem. They also would have come out a lot quicker.

My sister-in-law in Little Rock, Arkansas told me about her experiences with First American Home Warranty. She had bought a house and the home warranty came with the house. She kept it as she had a need for it and she said that they were very responsive. I might need a home warranty at some point too since I'm retired and I didn’t want any big expenditure. So, I got one and I went with First American for their price and for what they cover. The claim submission process was very easy. A contractor was a little slow on one of the claims but on the first couple of claims, it went very, very smoothly. When I filed a claim online, I got a phone call almost immediately and the rep over the phone was great.

This warranty company tries to find loopholes to get out of fixing your problem. They’ve made me spend money on 3 separate “covered” occasions. Recently I’ve had a plumbing issue, and they stated it’s not normal wear and tear. So a lady by the name of Tiera ** called back and sent a plumber out for a second opinion. The second plumber said “This should be covered” and also he wrote a complete different description of the problem. I asked for my copy for records. I’m now getting an attorney involved. I had to replace my own garage motor as well even though it’s covered on the warranty. She asked for my receipts so she could reimburse me.

** was in contact with me very shortly after logging my online service request, HE came out the following day, on time. Mr. ** was professional, neat and thorough. He explained everything as he did the service. This was a very convenient way of scheduling a service appointment.

I filed a claim with First American Home Warranty for my microwave. I submit my claims online and it's normally seamless and straightforward. I get contacted 24 hours later with the date when somebody's gonna come to take a look at whatever issue I was having. However, my last claim took a bit of time. First American called me and told me that because of the problems we've had with our microwave, they needed to replace the unit. That took a bit of time to work out - I had to negotiate with them and figure things out because they had to send me some samples and I had to make sure I was all okay with it. Still, I'm satisfied with First American.

I moved into an older home and it had some appliances that we inherited. Who knows if we’re gonna encounter trouble with those, so a home warranty seemed like a good kind of safe fall back. I got First American Home Warranty which was recommended by a neighbor. She was very satisfied and spoke very highly of her experience. It's very easy to submit a claim and we have had nothing but good experiences with them, except with what's going on right now, which involves a washing machine repair. We've now been without a washer for three months since November 8. We've had two different service contractors out to diagnose it and they diagnosed it wrong.

My water heater went out 12/20/18. Today is 12/29 and I’m still without hot water. I paid 95 for a tech to come out. Then called first American over 10x to get someone to come out and replace the heater. Then they tell me I have to pay an additional 400 out of pocket to update codes, modify the line and pull permits. I called another company out who came out for free and none of these extra charges were needed. These people are con artist and rip offs who are just looking to scam people out their money. They don’t care about the customer or have a sense of urgency when it comes to repairs. RUN!!!

I am a client of First American Home Warranty and have been for two years. I recently had issues with my dishwasher and First American was responsive to my needs. Anytime I had issues with the contractor, I could call First American and they dealt with it immediately. The contractors assigned were fine and generally responsive.

FA took care of our problems right away with no hassle. This was super great because the leak started right before Thanksgiving with lots of family coming over for the Christmas. Our holidays were saved! Thanks First American Home Warranty!

I recently had my hot water heater not working. I called First American, they assigned me a contractor. I called the contractor to schedule the repair. The contractor originally wanted to schedule the repair for 5 days later because they are not open on weekends. I explained that I can't wait that long because it is the winter season and hot water is needed. The contractor then scheduled for next day between 9am -12pm. The technician came out at around 10:30am and determined that a new hot water heater is need but he has to order the heater so he can't do the repair until 4 days later. On top of that there was a $480 modification fee that I would be responsible for.

We bought a new house in September 2018 and I called the cancel policy on my former home. I sent in a letter per their instructions and I’m still trying to cancel this policy. I have a policy with them on my new property but they will not help me with this. I don’t know what to do. It should not be so difficult to cancel a policy. I’ve been with this company for 5 years now. Beware when you get a policy because if you ever need to cancel it you will not be able to.

My realtor had a warranty with First American Home Warranty when I bought the home originally and I extended it. I've been in my home for two and half years and I'm not sure I would own a home without the warranty with First American. Submitting a claim is simple. I do it all online and within hours, I get an email immediately saying, "Your claim has been received," then, I get a phone call. It has been a seamless, very good process. Overall, the site is easy. There have been no issues and it has worked so well.

Although First American may provide decent customer service, the contractors providing repairs for First American are subpar. I will not be renewing my policy - time spent trying to resolve poor contractor work is not worth my time. You may want to look elsewhere for better contractor service.

For years, FAHW warranty provided peace of mind -- I’d file a claim and resolution was achieved less the service call fee. (Over these past few years, a disposal & a small dryer part was replaced/fixed.) Fast forward one week to today: WATER HEATER: I’ve read so many reviews that are identical to mine. Unfortunately, the story is the same, only the name of the customers and contractors change. The customer files a claim, the contractor comes out, insists ‘modifications’ are necessary for which the contractor upcharges a ridiculous fee. Then after multiple calls/multiple hours, FAHW states your only option is to pay the ‘modification charges’ or accept a payout (in my case, $361).

Motor quit - technician arrived on time and completed repairs promptly. He was polite and advised my wife of the nature and scope of the repair. He did not try to create an aura of mystery around his work. Complete transparency.

You have to go through the normal menu to get stuff done with First American. Maybe it could be easier to get through the automated stuff at first. The plumber claimed to fix something and it actually wasn’t fixed. The problem was still there. But I’m not mad at him about that. He was still timely and polite. It’s good quality and I’m happy once it’s done right. First American is also wonderful and they provide good service. Their follow-up is nice. They wanna know how things went and that’s important. The reps were very helpful in connecting me with a different plumber who fixed it. And I like the companies that have signed up with First American.

My most recent experience wasn't good. I bumped the spigot in my tub and it broke off. It was a gentle bump. The contractor (they were great) told me the problem was due to bad/faulty pipes that were used. FAHW refused to cover this as they said it was not normal wear and tear??? My contract is high level and is supposed to cover "code" issues. I spend several days and several hours on the phone with them to no avail. It is hit or miss with the contractors that come out. Most look for a quick easy way to fix or rig the issue. There is one contractor who does great work and takes pride in doing a good job.

Imagine waking up at 5:30 AM in December with no heat. And the saga begins. At 5:37 a call was made to First American Home Warranty (FAHW) and actually speaking with someone who begins the claim process, stating "you'll receive an email with info on the company who will look into the heating issue. They are available from 6 AM-6 PM." It was suggested I contact them regarding my issue. The email arrived as promised.

Everything went well. Much appreciated. I would recommend First American Home Warranty to friends and family. Courtesy of the representative was a pleasant experience. The promptness of getting the problem solved was quick and efficient. Thank you for being a reputable and dependable company.

FA phone technician was easy to reach, and then polite and professional in soliciting information about the problem; verifying it was covered; assigning a vendor; and confirming all information via email. Vendor technician was prompt, polite and professional in diagnosing the problem and making the electrical repairs.

I was having issues with my sink and I submitted a claim with First American online. It was easy. I just did the work and they went ahead and assigned a plumber. The plumber came out, found the issue, did the work and everything was great. They were very professional. Unfortunately, I don’t think it was fixed the first time. It was the way that the plumbing was installed, but I called them back a few hours after they left and they came right back and fixed it. They changed out some pieces. As a new homeowner, there’s already enough expenses so having a warranty really does help.

The technician was efficient and completed the Air conditioning unit repair in one visit. We are happy with the insurance and find it to be good value in most cases. We actually had two claims in one day and both were completed in a timely manner.

I’m extremely disappointed with First American. I purchased insurance with them because, 1) it’s good to have coverage when something goes wrong, and 2) I don’t live in the area and wanted a service that would contact the right contractors to fix whatever’s needed. When my furnace broke, neither of these two things happened. I had to pay over $3,000 out of my own pocket, only receiving $294 from insurance, and I had to find my own contractor to fix the issue from out of state. This is ridiculous. I would not recommend this company, and plan to look for new insurance.

The customer service received from First American was excellent and I will be recommending them to all my friends. They sent a service person to the property within 24 hours of the time I called and the issue was resolved within 48 hours. Excellent service.

The technician got the door to open for about 2 days. Then problems happened again. He claimed we needed to have new rollers. He seemed to be in a hurry. We called another company when problems comtinued. Paid almost $300

As previously commented I performed related duties for the U.S. Government prior to retirement. First American Home Warranty is by far the best I have ever purchased. The most critical service in my opinion is the follow-up on the contractors and their performance. Previous home warranty services for me refused to even discuss follow-up when I inquired. There will be some contractors better than others but with no follow-up could mean big trouble for customers.

They have been super helpful; prompt responses and no delays. This is a great program. I would recommend it for any home buyer. We purchased a 15 year old home with all the original appliances and we have had to use the policy twice already. They have been great.

The electrician called me within 48 hours of submitting my service order. He was able to schedule my service without a delay. He arrived at my home on time. He explained the issue to me in a manner that I could understand. He was very friendly.

Dishwasher would not end cycle. It was the board and Williams ordered it and put it in and all is working as it should now. Took a little time for the part but Williams did a fine job. I am very satisfied with my first claim and the service was great.

Water heater would not heat, the plumber replaced the gas control valve, the heater worked but shut off in the middle of the night. Being the holiday with 20 people in my house I looked on the internet for help. I was able the clear the fault codes on the gas valve, it continues to work fine.

Marilyn is amazing!!! Very helpful with all requests - fast responses, good at getting results for me and my family. She is experienced and always available to help. The company is well organized and very accessible. I would recommend them for all Home warranties and related needs.

We have a plumbing leak and AHW has now assigned our order to TWO terrible plumbers. We have no confidence in either company for this repair which is crucial and at risk for causing major water damage to our quality home.

The technician came out and very quickly changed the code and the fan works fine. I would recommend the service to anyone. Originally the fan would turn on and off at odd times. By changing the code it fixed the problem.

We spent $630 on a home warranty from First American Home Warranty. This covers blockages in the mainline. 2 weeks after the purchase of the home warranty I had a complete blockage of the mainline which caused a sewer spill under the crawl space of our home. I put a service request in on December 23rd. Meanwhile, my family and I had to manage without using wastewater over Christmas. I hadn't heard from anyone by December 26th, so I logged onto the online system and found that First American Home Warranty COMPLETED the service request. Their system also indicated that I owed them $75 for the service request (that never happened).

Our water heater was spraying water all over the walls and floor. We called for a plumber and they came out. We called First American Home Warranty and was told by Ms. ** that our claim would be approved due to the fact that we had a plumber at our house and they couldn’t get a plumber there until Wednesday. She stated we would need to send in the invoice that we paid and we would be reimbursed. Yesterday we received a letter stating they were denying our claim after calling and speaking with Mario and Daniel. They are stating the same sorry but you will not be reimbursed. How can a supervisor approve a claim and tell you to email everything in and the claim is still denied. We will never use or recommend this company to anyone and will be contacting our realtor about this company and how they do not stand behind their contracts.

I've been with First American for two or three years. I've submitted claims over the phone and their reps have been awesome. Also, their techs have been good.

I have a couple of properties and my property manager is in Virginia. She was having issues with First American Home Warranty in sending a technician out to fix one of the refrigerators on the property. Then, they sent somebody out there and the person said that they don't work on those refrigerators. Two or three weeks went by and First American sent another technician out. When this person showed up, he didn't have the right equipment and hadn't been seen ever since.

I got the warranty and boy was I happy when a month later my bathroom sinks clogged up. Until it took 4 days to get somebody out then they were not unable to unclog the drain and said I needed a cleanout installed. First American warranty said "we don't cover that." So I bought a $25 snake and unclogged the drain myself. Just took a little intelligence, not a cleanout. So I paid $75 for a service call that was really an upsell on something that I didn't need. American home warranty is really like a pimp for crappy contractors to come into your house then upsell you.

I sell real estate and I've been using First American Home Warranty for 33 years now. I use them on the professional end, so I just call my rep when I have a claim. I've been through a lot of interactions with their reps and they were fine. But I'm not crazy about the technicians that they send out. Most of them don't speak in English and I haven't had great experiences with a lot of them. Despite that, I'd recommend First American to others. I probably sold 800 of their policies and I'd use them.

Contact Wendy ** for your Home Warranty needs! You won't be let down by her customer service. You will receive both fast & friendly service. I will continue to recommend First American Home Warranty to my family, friends & clients.

First American Home Warranty is a sham. There is nothing "American" about it except perhaps the executive staff. When you call, you reach call centers in various countries around the world, the latest call center I communicated with was in El Salvador. Their employees speak broken English at best. When I called, FAHW assigned a contractor to provide service. However, the contractor that FAHW assigned could not provide service for two weeks. I then called FAHW again to state that a two week wait was unacceptable. Again, I attempted to communicate with another individual who confirmed that he too was in Central America (maybe that's what they mean by "American"). This individual attempted to fix the problem and said that he had found a contractor who could provide service today. He asked me if I was willing to wait on a brief hold while he worked out the details. I said yes. He then hung up on me.

I submitted a claim with First American Home Warranty for my garage door opener online and the repair company that came out was knowledgeable. They confirmed what I thought was wrong and fixed the problem right there on the spot. It was an easy fix.

1 star is very kind for this horrible company. They deserved none, I have First American Home Warranty, I called them on December 13, 2018 to request work for my leaking kitchen faucet. They referred me to "On the Spot Plumbing" with work order number. I called the Plumber right away, told him what would be earliest time he can come to fix the leak issue, he said earliest would be Tuesday Dec 18, 9 am through noon. On following Tuesday I sat in the house with my daughter who was sick that day. Waited till 11.30 am. I have not received any text or call notifying more precise time which normally most workers do. I called him, his respond was "I don't have you on my notebook" and "I have not scheduled any work for you". "I have inspection. I am busy."

Placed my service request on First American's website on Thursday evening. Received a call Friday morning from the contractor and scheduled an appointment for Saturday afternoon. The service tech arrived in the time frame promised. He was courteous and neat. He remedied the problem quickly and effectively. Couldn't ask for better overall service.

I try to submit claims to First American online. I have a mix-up with accounts so I usually call them. It only takes about five minutes and I’m done. The reps know what they’re talking about, give me the right answers and get me to where I need to be. Plus, the technicians have been excellent. They have walked me through the process of what they were gonna do and rescheduled a time to come back out to get the repair done once the part was there. I had a problem with my refrigerator though. It had a recall on it and they had to come out a few times because it kept having the same problem. Still, the other stuff that I’ve had were done. Overall, First American has been very good and I plan on keeping them for as long as I possibly can.

Do not buy First American Home Warranty. Contractors sent to your home will try to get out of fixing your appliance. The contractor was not able to fix my stove top range. After paying the service fee I was told by First American Home Warranty that they are not going to do anything else to try and fix the stove. I had to spend two hours on hold for customer support to tell me this.

My water heater burst on a Saturday. I had to contact the assigned plumber on Sunday and scheduled for a visit on Monday even though agent promised to have someone call within 24 hours. On Monday, plumber came and confirmed I needed a new water heater but it would cost me extra $450. At that point I just wanted the water heater ASAP and I spoke with the agent on Monday and agreed for extra charge. Tuesday another agent calls to confirm if extra charges are ok and I explained I already said extra charges are fine and I just need the water heater ASAP. I called on Wednesday to see if water heater was shipped and an agent said she would have to check. Called back on later and an agent told me that "because of your call we have sent out the water heater."

On November 20th 2018 I contacted First American Home Warranty to request service for a non functioning dishwasher. I filled the request online and while I was printing out my service request my phone rang, it was the contractor (Ukon Appliance) who scheduled an appointment with me for the next day to diagnose the problem (now that's Service). The technician arrived on time, was knowledgeable, friendly and stated that he would order the part needed and that it could take up to a week to get the part. Three days the tech called said he had the part and could finish the job that very day. I can't say enough good things about this experience.

My mother bought a new house and First American Home Warranty came with it. Whenever she has problems, she would tell me about it and I'd call First American, and their claims process was very easy. One time, she had her locks changed and the person who answered was very helpful. She was contacted immediately by the tech and was able to schedule the service to fit her schedule. The technician that came out was very positive and my mother appreciated it.

I had a leaking hot water heater 9/4/18. They assigned someone who came out, took my $$ and said they would be back to replace the water heater. No has ever returned. More than 12 calls to C/S & Nothing.