Faye Travel Insurance Reviews

Hello - our trip was wonderful and very well planned out; however, I would say it would have been advantageous to reduce the number of tours for such a short time. It’s totally our fault for not knowing better, but we found everything was very crammed in. Our hotel in Porto was nice; however, the restaurant on site left us a very bad taste. It took 1/2 hr to get drinks; 2 hrs to get dinner and I had to ask 3 times for bread. We made our complaint and the hotel only apologized. I work for hospitality, and this was no way to treat your guest. The hotel should’ve compensated the drinks or dinner, but they did nothing. I will never return to that hotel nor will I ever recommend that hotel. Thank you. Julia

It has now been over 5 weeks since I filed a claim with Faye for CFAR reimbursement. I have emailed to find out the status of my claim with no response. I called and they told me I could not speak to the claims specialist, and they had no information on the status of my claim. They promise to process claims in 10-12 business days. Obviously this has not happened. I can only conclude that they don't want to pay my claim. I will not do business with them again.

My daughter needed to see Dr in Vienna for swelling due to a sprain. Pain was severe enough that she could not walk. Sent message to customer support explaining our situation. Within 30 minutes they sent list of Air Doctors in Vienna & instructed us to make appointment. Visit was pre paid by FAYE. Who does that? Highly recommend.

Both our outbound and inbound flights were cancelled and I had to make other flight arrangements. Upon our return, I submitted a claim to Faye which was efficiently and competently handled by Erica. Faye reimbursed us for all our expenses, and we are very pleased with Faye's service. Highly recommend Faye and will definitely use the company on our next trip.

Nobody wants to imagine something going wrong once in a lifetime trip to Machu Picchu. But here you are with salmonella and severe dehydration stuck in a hospital on an IV when you should be out with your daughter hiking through the jungle. Now you are terrified about how you will pay for the hospital bill! Imagine your surprise when you go to check out and find the bill already paid - by Faye!!! Isn’t that all you need to know?

I received rapid response to both email and telephone enquiries about my travel insurance policy, answering all my questions regarding coverage and the various medical options. After comparing other company offerings FAYE was by far the most economical policy I could find. The rapid response gave me great comfort when I departed overseas on my trip.

I bought travel insurance for an international trip I was taking. Unfortunately, we had cancelled flights leading to missed connections and delays. I made a claim based on the travel interruptions/delays and Faye was fantastic! They followed up during every step of the process and were very responsive when I had questions. I highly recommend Faye!!

Buying insurance was easy and user friendly, price was very attractive compared with other alternatives and coverage was excellent. Took me less than 10 minutes to complete the transaction. Excellent user experience and excellent price for optimal coverage. Never thought I would enjoy buying travel insurance.. Highly recommended for anyone traveling!

I couldn’t recommend this company enough. My trip was interrupted by a death in the family and we were traveling as a group. Not only was the money returned within the week after I submitted my claim but the claims specialist at Faye corrected a mathematical error I made which refunded more money than I requested. Excellent service and very reliable.

We had a wonderful trip that was expertly arranged, with interesting and fun tours and nice accommodations. We had the peace of mind of professional support whenever needed, comprehensive trip insurance and many helpful recommendations for attractions, dining and areas to visit. I would highly recommend this service for worry-free and enjoyable travel.

BUYER BEWARE!! My wife developed a serious sinus infection while traveling in Turkey. It took weeks to finally get an MRI approved. After the MRI, the Turkish Dr recommended surgery to alleviate the clogged sinus which would give her enough time to heal before traveling home in August. FAYE denied the surgery claim, and my wife is now still in Turkey with terrible sinus pressure & headaches. Still trying to get reimbursed for the money we laid out for the Dr appointments.

Airline lost our luggage for two days. Had to live in same clothing choose only sundries was quite a hassle. Like to be compensated $300 stated in the policy. Thank you very much for all your help. This is Larry **.

I find the app incredibly useful to use. I save a ton of money since we don't regularly need a second vehicle. When we do, I can easily access a vehicle near me. Plus, I get the opportunity to drive a variety of cars sometimes splurging on something nicer than I can afford to own.

Faye was so easy to navigate and it was so nice knowing I had this coverage! I would definitely use Faye again and recommend anyone traveling to use this option as well. The app was a great feature and easy to use. The Faye team was super supportive and had great communication.

Never had to use it but people who have liked it very much. Based on those reviews would use the coverage again. The paperwork and policy is very straightforward so it’s easy to read. The price is very competitive based on your rating, so there’s no reason why on our next trip in our future trips in the United States, and outside of the country will continue to use your service. As a frequent traveler, we feel at our age it’s most important to have insurance coverage, we don’t travel any place that’s doesn’t have decent medical insurance. If there’s a particular insurance coverage, we should need when we’re traveling to the channel Eilan, such as Sark and Guernsey in this coverage is not adequate then I would like to know if there’s additional insurance which we should take out.

If looking for travel insurance, especially for a cruise, check out Faye Insurance. I found them competitively price and better coverage than the cruise lines. Within 14 day purchase adds on pre-existing conditions at no extra charge. Easy to get pricing and customer service answered my questions. Good news, didn't have to use it.

Poor customer service and lied about insurance law to get me to buy more insurance. I had purchased my policy via their website and once more of the trip was booked reached out to update the insurance. They informed me that the updates could not be on the same policy. The law requires separate policies. They have to cancel my first one. I could not cancel the first without guaranteeing the original.

The customer service was above and beyond what anybody in this day and age could hope to experience. Every representative was kind and empathetic. Special thanks to Erica, who kept me informed through the entire process.

Second time ordering trip/health insurance from Faye. Fortunately have not had to use them, but they kept us informed as to necessary steps if we needed their services. Price seems to be reasonable for the coverage of both trip cancellation and necessary health coverage. Will use them again for future out of country travels.

When we flew into Italy. It was a great experience, I look to do it again soon. The travel to the hotel was smooth. I did so many tours without a problem. The cities were fantastic. Again. I hope to do this again. I did the cooking tours and they were awesome.

I discovered Faye last year and my experience with them so far is very positive. I use their services 2 times, and I’m impressed from how fast they respond, and how much they care if you truly need assistance. I’ll keep using them definitely in the future. It was very difficult to find the way to give them this review, nowhere seems option but I’m happy I can say to them: Thank you Faye, hope more people find out about you asap. You gain my trust and I’m sorry I had to make a claim but you know accidents happen sometimes. Wish you less stress, less claims and lots of positive customers.

Getting Faye was a last minute decision but one that I’m so glad I made. About 3 weeks into my trip I got a cold that evolved into a bad cough that was making it hard to breathe. I messaged Faye through the app and they got me set up with a teledoc, set up with an in person doctor, treatment at the clinic, prescribed antibiotics and paid for it all before I even left the clinic. They also checked up on me several times after I originally got sick. This saved my trip and made me so happy to have Faye. I’ve already begun recommending to friends and will certainly use again!

Glade we didn’t need to use it. Wish you had a money back guarantee. If you don’t use the policy you would get half your money back. I would be inclined to buy it more often when we travel if you had a money back policy. Purchased it so we’d have medical insurance while out of the USA as our Medicare doesn’t cover us outside the USA.

We chose Faye after a lot of research for a trip in Oct 2023. Never dreaming we’d ever need to file a claim, wouldn’t you know we had problems getting home at the end of our trip? Our flight was late, the Heathrow shuttles were late and more, so we were denied access to our connecting flight home. This is when we were so glad we had Faye’s Delay of Trip insurance! After finally getting settled back home, I got in touch with Faye through their app. No matter who is on the other end, they are always ready to help and gave me all the information to start the claim process. (If anyone out there finds themselves in this situation, be aware that usually regular snapshots of your paperwork create files too big to successfully email. Instead get familiar with how to convert your photos into PDF files or use a scanner app on your device that will photograph your images and send them off with no problem. And just to be safe, you might want to mail (yes, regular mail) copies of everything to the home office as well.)

We insured our recent trip with Faye. As someone living with cancer, I appreciate your position on pre-existing conditions. After much review, we determined that Faye had the most comprehensive policy for our needs. You will be our first stop for these services in the future. Thankfully we did not have any issues but we were well covered if needed.

From the first phone call with AJ, our mission team had complete comfort knowing all our needs were in good hands. Thankfully we did not need their services on this trip to Kisumu, Africa. We would never consider anyone else for our coverage. By the way their app was a tremendous help with keeping up with weather and our surroundings. Thank you, AJ and Faye

My son and I traveled to Europe back in September of 2023. A few weeks into our trip, he came down with a nasty germ. We called Faye, and they immediately told us that we could have him seen online or we could go to whichever medical facility we chose. We ended up going to a nearby facility. He was put on several medications to battle his illness and after a week or so he finally recovered. Faye was there for us every step of the way. They even texted to ask how he was doing. They helped me to understand what documents were needed to process the claims. They worked with the hospital as well .

In September, my son and I flew to England to hike the Coast to Coast Trail, a 192 mile trek over an 18 day period. Pretty much all things that could go wrong did. Although our flight from Denver was cancelled, we made it to England half a day late. Our luggage never arrived. No gear, no clothes. We resupplied bare necessities in Manchester and set out on our adventure. On the fifth or sixth hiking day I took a nasty tumble resulting in five ribs broken in several places. A helicopter rescue was followed by six days in a British hospital.

FAYE Insurance offered more coverage than the previous carrier I used! I insure all my trips! Better to be proactive than reactive. Several people were injured on our trip. Not sure if they had insurance. If I were to expire on my trip insurance covers my body to be flown back to my place e of residency. I just love that!

I returned from a trip in August in which all of my flights were disrupted in some manner and my luggage was lost for 10+ days. The communication with Faye has been incredibly slow. I’ve received contacts once every few weeks asking for additional information. The last I heard was more than 2 weeks ago that they were “finalizing my claim”. The process to purchase only took 5 minutes. However this claims process is so painful it’s likely not worth having the coverage at all. Note to Faye: Please invest in the staff required to provide the service you’re selling in a timely manner!

In August my wife and I went to Greece. I researched and decided to buy a Faye policy. We had a bag delayed 2 days. I sent in a claim with verification. Coming up on 2 months, numerous calls, no response.

The issue resolved and they took care of us.

I just came back from a 2 week trip to Italy. I purchased Faye travel insurance prior to my trip. The whole application process went very smoothly and I received my policy within an hour. Fortunately I did not need to use the trip insurance but just the peace of mind having it was well worth it.

Although I did not have to file a claim, thank goodness, it was nice knowing that I was fully prepared in case I needed insurance. In Alaska, we hiked, was on a cruise, had flights, and did a lot of sightseeing. We purchased CFAR, and was a good choice. I had to call once to ask a couple of questions prior to the trip and the girl was friendly and answered all my questions. I will use you again in the future.

It was very easy to find a travel insurance quote and purchase the same day. There were tons of benefits and coverage I didn't even think about. This company provided the best value at a competitive price. I would recommend this company to anyone looking for a simple travel insurance experience. It left me and my wife worry free while on our 2 week honeymoon!

I like the fact that I could click on options on how much to cover for specific items (such as lost luggage) and lower the cost. I was only interested in the medical coverage so was good to be able to eliminate items I did not care about and thus lower the cost.

Updated on 09/16/2023: Worst for trips abroad. Your Questions will get answered by Chatbot. No real person. With Faye, you will be talking to chatbot (automated customer interaction) all the time, no real person with a clear understanding of your issue and with a minimum of empathy. I file a claim 50 days ago and still waiting for Faye to give me any update. This is day 50 and I am still waiting for Faye to contact the hospital I went.

We looked around for travel insurance and this was one of the better deals we found for the coverage provided. Their website made it super easy to sign up through. They give you many options for coverage and with every step you see the price change. No hidden fees. They have an app that you can refer back to as well. We will use Faye again for our future travel insurance needs.

We felt fortunate to have Faye travel Insurance when we took our trip to Africa. We changed planes several times, both going and coming home, and lost luggage was a real worry. Also we had medical insurance while in a third world country, which was a relief. We worried about nothing thanks to Faye! Fortunately, we never had to use the insurance, but had all the numbers at hand if we had.

I spent weeks studying travel insurance along with all their loopholes. It was overwhelming. When I discovered Faye and read their ‘to the point’ policy I purchased it. A day or two later I realized I had made a mistake on my travel dates so I sent a message and was credited the difference immediately. Couldn’t be happier with the process. The app is simple to navigate and alerted me to gate changes at the airport. My trip went flawlessly so I didn’t have to file a claim. I would wholeheartedly recommend this insurance to others

Luckily, I did not need to activate my travel insurance. But it definitely gave me peace of mind while I was traveling in Mexico. I knew that if anything happened, my insurance would cover a majority, or at least the major things I was concerned about. I compared the coverage of my Faye travel insurance policy with other companies, and this one came out on top. It was definitely more inclusive and comprehensive and gave me the peace of mind I needed!

This is the 1st time that we have purchased a Faye policy. I read great reviews. Our return home was delayed by a volcanic eruption in Mexico City. We were in Acapulco and had to stay an extra night. Faye worked with us the entire time. They even approved a doctor's visit for me when we were in Acapulco. Fortunately, I didn't need to make that visit. Overall, they were great! Highly recommend because of the ease of contact with IM and email, and great care and customer service. Already purchased policies for several more pending trips.

We travel quite a bit and have never purchased travel insurance for a trip. In planning our most recent trip to Italy, Faye happened to show up in one of my news feeds. Boy, am I grateful that it did! We purchased the basic coverage and this time, we needed it. Sadly, we had to cancel our trip and the dedicated Faye Team was right there by our side for the entire process.

I can only rate the ease of obtaining travel insurance through Faye vs. having the experience of using and/or filing a claim through the carrier. It was very easy to determine and purchase travel insurance through your website. Would be a more accurate rating if services were actually used, but personally glad I did not have the occasion to.

Faye has a fabulous front end, a very fancy social-media friendly interface that looks slick, easy, and fun. Behind this front end, however, is a very ugly, very old school underwriter insurance company who behaves like any ugly insurance company - they do whatever they can to wear you down so you give up, they are not in business to pay out claims. What you'll notice about most Faye reviews online is that the person did not actually need to file a claim with Faye. Most of the reviews talk about the great interface and the front end being friendly. That's great but meaningless, you are not buying a bot service, you are buying insurance. And I actually had to file a claim with Faye because I got very sick while traveling and I can tell you first hand, Faye was a disaster.

Thankfully, we did not have to use the insurance, but I was very impressed with the communication from Faye. Downloaded the app before we left for Europe. The flight information received was very useful and a nice touch. I had the feeling that Faye was there for me during the whole trip. I am definitely a Faye customer for life. Terry

Customer Interface was easy to use- pricing easy to understand - my travel specialist recommended your service to us and it’s good to have the peace of mind to know that you’re protected when traveling out of the country. I would recommend your service to a friend.

It was my first time to take a month off and visit Italy. While working with my travel agent and doing my own research, I found out I should get insurance. I chose your company! I was given an update regarding a possible strike! It was helpful to get that information!

Fortunately, we did not have to actually use your insurance, but it was very easy to obtain, and we were very happy to have it if anything had happened. I feel confident that your company would have taken care of.

We had searched far and wide for travel insurance and happily stumbled upon Faye. I did an enormous amount of research on several companies before deciding to go with Faye. What drew me to them is the customer service. I received a notification that I had looked into purchasing Travel Insurance thru them and they asked if they could help me with any further information. Of course, I asked away. They were professional and courteous and understood my concerns as we've never traveled internationally. Their prices beat everyone else's and gave the same if not better coverage. Talk about peace of mind. SO VERY HAPPY with having the coverage even though we did not need to use it. We will recommend them to our friends and family for future travel.

After researching many travel insurance options, Faye stood out for many reasons. It was the easiest to sign up for, the least expensive and the most straight forward when it came to what was and was not covered, plus the app was great. The customer service was incredibly responsive. Fortunately, I did not need to use the insurance but it gave us peace of mind traveling with Faye.

Everything was fine with the exception of the car rental Insurance. I did not have confidence, after communicating with a representative, that we would have the needed coverage. So I should not have purchased the add on. Money wasted but a good lesson learned.

The overall experience has been great. The on-line process is straight-forward and easy to understand. During travel, the use of the app worked well. And the Customer service responses were timely and thorough to ensure that our travel disruptions were handled properly.

We had a flight canceled. We gave a call to FAYE. We were thoroughly impressed with the person who answered the phone and gave us the information as to what to do. It was flawless. We were pretty shocked not to run into any bumps. We were so impressed that we would never travel without getting insurance from Faye's again.

My husband and I purchased Faye trip insurance for our honeymoon in Thailand. We thankfully had a smooth trip and did not end up using the insurance. The app seemed very user friendly and the price was reasonable. They sent a nice email the week before we left with important and helpful info to consider for the country we were going to.

I can't speak to the claims process, since nothing went awry during my trip and I didn't have to make a claim, however it was simple to sign up compared to other options I explored. It was easy to understand and add on different options. There did seem to be similar exclusions and limits as other insurance providers which made me worry about what would happen in the case I did have to make a claim, but it seems to be a broader issues throughout the industry.

In the past, I used another insurer who did not allow me to buy the insurance I bought with Faye because I was 70 years of age. I felt like being let down. But then Faye came to the “rescue” and did allow me to buy that compulsory-for-the-trip-organizers policy despite my “age”.

Didn't have any problems with this trip but felt secure because I have Faye Travel Insurance. You never know what could happen. In the past I have had some terrible experiences. Never know when you will be needed! A good investment! Thank you for being there!

I found Faye via web search for travel insurance. Good travel insurance at a good price. Easy to register and helpful information. Faye provided helpful travel tips. If this information was received a few months earlier it would have been a great help especially on visas.

We didn’t have to use the insurance while on our trip; however, I had to make some changes to the policy prior to the trip. The common was extremely helpful and made it easy to work with. Thank you for your help and support.

Appreciated the peace of mind the insurance provided. The email warning of the situation in France was extremely helpful since we had travel plans 4/13 and were prepared for alternate transportation if necessary. It helped to be proactive and not a victim of violence/strikes.

An earlier review by me gave Faye 2 stars because they were slower than advertised in responding to my claim. I am amending that to 5 stars because once they did get in touch they actually apologized for the delay and gave a reasonable explanation. From that point forward the process proceeded at a good pace and was very easy on my end. My claim was extensive and included medical, trip delay and trip interruption benefits. Faye not only sold me insurance coverage at by far the best price I found, but they came through for me when my vacation took an unexpected turn.

Online communication with updates excellent. Never had to file a claim. Will use your services next year when we return to Malaga Spain for the winter. Please continue with your updates. Thank you for the good service. Merritt

I had no problems reporting on my recent trip to Costa Rica. I thought it was a good idea to buy insurance due to my International travel. I plan to use your service again for my future travels. The process of obtaining was seamless and relatively simple.

Hard to provide feedback since we didn't have any claims, except to say that we were happy to know we had our trip covered. Flight info updates were sporadic. Sometimes we would get updates from Faye and sometimes we would not. Not sure why.

I will definitely use With Faye on all of my future trips. Easy and priced right. And of course trip insurance is always a good idea. When I couldn't log my flight details team Faye called me right away and they were very helpful.

Having Faye Travel Insurance for my wife and me for our recent vacations trip to Paris France. Provided us with a reconfortant peace of mind in case an unexpected happens. Faye travel insurance provided us with good coverage in case the unexpected had happened.

Quite luckily the insurance was there to cover emergencies and there were none! I felt confident, knowing that Faye was covering me just in case. Their price was lower than other companies for even more coverage. I would use Faye again.

We did not end up needing to use the travel insurance which we purchased for our trip to Costa Rica so I am not sure how that service is, but the process for purchasing the insurance was wonderful. Easy to understand, quick to process, good price, and the gentleman who I called several times with questions was super helpful, friendly and patient, and they were always readily available. Would highly recommend!

Thankfully, we did not have the need to submit a claim while in Israel. The peace of mind we had from your excellent communication and the provisions of the policy we purchased made our trip all the more enjoyable. We have already recommended your product to several people.

Missed flight in Lax, called Faye, person that answered was from Tel Aviv, I told her my story, acually just got back, I bought insurance to cover my trip if something went wrong, I was flying from Ft. Myers FL to Auckland New Zealand, missed the flight in Lax mostly because I couldn't get my lugguage in time, it took 1 hour and 15 minutes to get lugguage, then had to go thru security, other reason was flight was delayed from Houston. I called right away and she said sorry she couldn't book me another flight, and it was not covered, now I'm in Los Angeles, tired late at night pushing 2 suitcases around with no place to go, I got a taxi, went to hotel, had to rebook a flight with Qantas at a cost of $5200 hotel $158.00 and I had insurance, at least I thought I did, I paid $1300 dollars, and for what, I did nothing wrong, I was hoping for some help, and I travel a lot, It's going to be hard to recommend your company after this, how would you feel if it was you?

So easy to get access on the same day I traveled. Although, thankful we didn't use it we were happy to know we had coverage. We would definitely sign up again for our future travel. The site was very user friendly.

Purchasing a policy was a breeze! I made an entry error that was quickly corrected by your staff when I found the mistake. Fortunately we did not have to use our insurance but I have every confidence that this company would follow through. I will definitely use Faye again.

Both of my online insurance purchases were easy to do. And the materials you provided were understandable, and I particularly liked the summary. I haven’t had an instance in which I had to submit a claim, so I don’t yet have experience with how Faye handles that. But I am positively influenced with the ease of interfacing with them online.

Happy trails.

My wife and I booked an 8 day safari in Tanzania, along with two days in Nairobi, Kenya. We used Faye last May when we went to Bali, and it was easy and fast to obtain needed insurance coverage. That is why I used it again for this trip. Fast, easy, and reasonably priced. We will use Faye for all of our future trips. Thank you for starting a great company!

Had a very good experience with the purchase of the coverage. Helpful staff when I needed to modify my travel date and coverage. Cannot comment on the claims procedure as I did not require it. Was the only travel insurance that provided coverage for the time frame.

Most travel companies make it easy to sign up for their policies. The real test comes if you have to make a claim - how easy is the process and how rapidly is the decision made to reimburse you. I am pleased to report that Faye was fantastic in this regard during a recent trip I made to New Zealand and I can highly recommend them as a travel insurance option. I purchased travel insurance from Faye before I left for the trip even though they did not have many reviews at the time. I found the app and the sign up process very well straightforward with the different options described in easy-to-understand language.

It was very comforting knowing I was covered in every aspect of my journey from the beginning to the end. I was very pleased and thankful everything went ok. I'll will be using you again. Thank you for your service.

It was easy to get the coverage we needed, with higher coverage amounts at less cost. Felt assured that if something did happen on our trip, it would be covered. Will definitely use Faye Travel Insurance on our next trip.

I was traveling to Mexico. I didn't have to use it (good thing), it was purchased for peace of mind. Process quick and easy, not the cheapest one. Travel insurance at the age of 60 and above is a necessary evil, so you pick whatever you can afford.

I am Still waiting for decision on my claim from my wife’s hospital visit on our Mexico trip. Put in over a week ago now back in USA and costs are hitting my credit card. I hoped for better service than this.

I am 66 yrs old and I have heart issues. I was looking for travel medical insurance while traveling for 2 weeks in Italy. My internet research turned me on to FAYE. The cost was reasonable based on the potential unexpected medical cost of treatment in Italy and evacuation to the US which could easily exceed $1000k. Thank God I did not have to use the insurance but it was comforting to know it was there. If I decide to travel outside the UA again, I will surely return to FAYE.

I was lucky I did not have to use your insurance, but I felt comfortable knowing I have it with all the challenges and travel today. It was easy to sign up and I felt it was a good value for the money. I will use it again in the future.

I appreciate the personal touch. Providing direct contact numbers and emails in the event of a claim would be helpful. Trip was without incident and went smoothly. Weather held the potential of trip interruption and I had peace of mind with the policy.

If I could rate this company zero I would. My partner is pregnant. When she called Faye to say we can't travel due to the pregnancy the representative said, "No problem. Get a doctor's note saying you aren't able to travel and the claim will be honored." This COULDN'T be further from the truth. We provided a doctor's note from our hospital and was given a run around by Faye. Ultimately we lost the money on the flights for a trip we didn't take.

I had a ski trip to Breckenridge, which I had to cancel because my mom had a medical emergency. Faye went out of her way not to cover my canceled trip by arguing that my mother fell ill a week before she was transferred to the hospital. My mother has had emphysema for over a year, but she had not had a hospital emergency (ER). They argued pre-existence of the disease.

Booked a trip to Argentina and Chile. Purchase process was super quick and simple. Also had a great experience chatting with the Faye team in-app and over email. Aiden provided great food tour recommendations and informed me about luggage storage facilities at the Santiago airport. Will be using for all my upcoming trips. Thanks, Faye!

My only feedback is that I couldn’t get the app to load to save my life at London Heathrow airport. Tried restarting phone, using cellular data & wifi - all I got was the opening blue screen. Not exactly sure what the issue was…but thankfully I didn’t need to use y’all.

Purchasing the product was very easy online, and the material available in the Faye app were helpful to know you had help if you needed it. I would still be a little worried if I didn't have phone or WIFI access.

I had not issues that required contacting Faye, but I felt comfortable having coverage. There medical issues for both of us that may require future attention. Both my sister and I had falls while in Israel that involved hard head contact, but as of now there is no indication of serious injury.

We spent 11 days travelling throughout the Middle East, incl the World Cup in Qatar. Obtaining, paying and managing the travel policy was extremely easy and seamless. The policy was issued immediately with zero hassle or asking for tedious documentation. Much better value than previous insurers we've used. Highly recommended

During my stay in the Philippines, there were typhoons. Faye went above and beyond my expectations and send out notifications with a list safety precautions to take. I didn't need to file a claim, thankfully, but I appreciate the first class treatment and affordable prices for international coverage.

Easy to fill out initial application. I did not need to use my Faye insurance, but the peace of mind it brought me knowing that if I was injured or sick, I would have easy access to health care was priceless.

Having Faye insurance for my three week trip driving around France gave me a sense of security if something was to happen. Fortunately, nothing happened to cause me to need to file a claim. I highly recommend Faye. Purchasing the policy was easy and the online advisor advisor answered questions promptly.

We buy travel insurance for every trip. Usually use Squaremouth to recommend a policy. But, we never actually understand what we are buying. The terms and conditions are so confusing that you need to be an insurance lawyer to understand them. Feels like bait and switch because there is always some kind of issue followed by tremendous administrative issues. We just bought Faye and loved that we understood what we were buying and what was and was not covered. That gave us some peace of mind. We will use them again next month.