Faye Travel Insurance Reviews

Faye is the most attentive insurance company we have dealt with! They even checked in while we were away to make sure we were having a good time. I plan to use them again when we travel to Europe later this year and next spring. Thanks for a great experience!

Faye Insurance was simply awesome. We purchased a Travel Insurance, which offered great coverage at very reasonable price. The Process was simple, easy, fast. Fortunately we did not need to file any claim, as our travels were without any hiccups. Will definitely use them again, and have shared with our family and friends.

Although I have not yet needed to make a claim - as a senior traveling it gives me peace of mind to know that I am protected. Obtaining the coverage is very easily done on line but I have reached out several times by phone (2 different policies and trips) and was always able to have questions answered and treated respectfully.

Signing up was easy and affordable. Luckily I did not have to use the insurance, but it added a peace of mind. The description of the coverages was thorough and easy to read. The only thing missing was an insurance card to keep in your wallet versus carrying a copy of the policy.

I felt very secure knowing if anything unfortunate happened I was going to be taken care of! We had a spectacular trip all around Ireland! There were three of us covered by Faye and therefore not a thing to worry about. Seeing the ancient ruins and stone walls was amazing. Thank you.

We loved the stay, great villa, will be back. Had a couple maintenance issues but reached out to Faye and they were addressed within an hour. My only issue with this rental was having to pay for electricity if you ran the air conditioner. Cost an additional $90 dollars. Even with this extra cost, we will be back, just a wonderful trip, great beach and water so beautiful.

I bought an eSIM card to use for my Moroccan trip. The day of my trip, I could not figure out how to use it. After contacting Faye they told me that my phone would not support this new eSIM…. They totally refunded my money which was great. But I had no cell, text or WiFi on the road. Only in my riads and hotel… and even then it was sketchy.

Though we did not need to use it, knowing that it was available to us if necessary gave us gave us peace of mind as we traveled through France. The coverage was what we, as seniors, we believed we needed. The tips and support were helpful and welcome. The coverage was economical and suited our budget. Would recommend.

I've been using travel insurance ever since Covid. I usually buy whatever insurance is available during checkout, and have always struggled when there isn't an option and I have to find one myself. They're always overly complicated. I went with Faye this time for my solo trip to Istanbul and it was so easy! I LOVE that there's an app. I ended up needing to buy an eSIM unexpectantly on my trip (texting and date was included in my cellphone plan, but I couldn't ever find service) and it was so affordable and easy to use. Really saved me while needing to use the public transportation and navigation apps. I ended up having no issues on my trip and didn't need to file a claim, but I felt really good about how easy it would have been if needed. I've recommended Faye to a bunch of people now, and I will continue to use them for all my trips.

Easy to navigate site to sign up. Cost was fair. I thankfully did not need to use while I was abroad but knowing I was covered in case of an accident, etc. gave me peace of mind knowing I had it. I would recommend for travel insurance and will be using Faye again when I travel out of the country.

I just returned from France and happy to report I did not need to contact Faye for any incidents. However, with that being said it was a comforting thought to know I had this insurance. I will reach out to FAYE next time I travel. Thank You for giving me that insurance I would be taken care of should anything happen.

Loved the updates on my flights due to striking by airline ground crews. Also had a potential ear infection and it was easy to schedule online appointment with a physician. Also easy but not overwhelming updates. It was a great experience and I will use it again in the future. Reasonable pricing and sense of security was good.

Although luckily we didn’t need to use any of the insurance services while on our four month trip, the peace of mind knowing it was available if needed was worth the initial premium cost. We will definitely purchase a plan again when we extend our stay in Mexico from four months to six months.

I waited until the last minute to decide whether to purchase travel medical insurance. Since I do have some health issues, I did a bit of research online to find a good travel insurance. Faye was recommend and it was a very easy process to purchase online. It gave a me a great sense of security during my travels that if something should happen, I would be covered.

Fortunately we did not have to make any claims on our trip to Italy. It was nice to program in the flight data and passport photos for easy access. Several times we need passport numbers and it was easier to find it on our phone than it was to dig it out or run back to the AirBnB.

We were encouraged to get travel insurance for our trip to Ireland and after researching found Faye. We are so happy that we did, the service was so easy and straightforward from the beginning. I also wasn't expecting to get notifications about flight changes or reminders for things about our upcoming trip that were useful! Luckily we didn't need to use it, but in the end it wound up being more than just trip insurance and was a great tool for traveling in different countries!

We returned home from a wonderful four-week trip to three Middle East countries. It was good to be assured that our trip was covered even though there was no major occurrence that would warrant us to make a claim. It is our intention to buy another insurance from you on our next trip.

It was easy to get coverage and the prices were reasonable. They send you a copy straight your email address explaining the coverage you received. You can download and print a copy of your coverage. If you have a question, you can contact them. Will use again next time I travel. I would recommend this company to anyone needing travel coverage when traveling abroad.

I found the journey comfortable, the guides knowledgeable and helpful, equipment very good and the captain and first mate thoughtful and courteous. The only complaint is moving from one boat across another when leaving and returning to the Mothership poses some danger, especially to those of us in our 80s, that still have yearning for adventure.

After checking around for travel insurance for travel outside the US I found Faye to have the best price for the best coverage. This was also the first time I used their eSIM services for my mobile phone. I bought 20 GB for $28 for a 16-day trip and only used 62%. Far cheaper than going through my carrier who only offers 500MB a day for $10 a day. The service was quick and reliable. Very happy with their services and website!

They say you can purchase coverage at any time but if you don't purchase the insurance within 14 days of booking the trip then don't bother because you'll be ineligible, but they won't tell you that until you file a claim. My experience was we booked a trip with payments and waited 2 months before the trip to purchase insurance as did many in our group. We were unable to travel d/t unexpected medical reasons and when we filed the claim were told we were not eligible because we didn't purchase within 14 days of booking the trip. That was after going back and forth for over a month, providing medical records, etc while they gave different excuses as to why we weren't covered and then said we were not eligible because it was purchased outside of the 14-day window.

We were impressed that Faye contacted us in Portugal stating they knew we were caught in the electrical blackout in Portugal and could they do anything for us. They also assured us that any extra expenses that we encountered (hotels, travel interruptions, food) would be covered. They checked on us twice and that was comforting. Thanks for caring! We will definitely use Faye for all our travels.

The reviews from the Financial Press were spot on, Faye Travel Insurance is truly the standard that all other FinTech service companies should be measured. One of the best experiences I've had! From their App, to chat and live claim agent, to the entire claims process, support, and decisioning. Knowledgeable, Thorough, Approachable, Timely. I'd give these folks a sixth star if I could. Thanks Faye!!

It was nice to know that our trip, flight, bags and ourselves were protected on our trip. It gave me peace of mind to enjoy the trip and know that if illness prevented us from taking the trip, we would have not lost all the money we paid for the trip. It was also recommended by our tour. Faye was very reasonable priced and offered the same coverage.

In this crazy world we all live in today. You have to prepare yourself sometimes for the unexpected. This is why we purchased your insurance. Thank God it was never needed but that's why it's called insurance. I am so glad that you have Representatives that know exactly what they're selling you but I must say that you have some that have not a clue. For instance we had asked several times for a copy mailed to my home. Everyone kept telling me yes no problem but it never came. Finally the last time we reached out we spoke to an individual that really went above and beyond and might have even used his own money to mail out a copy so if you can find out who this individual is. I am sorry I forget his name but he needs to be praised for doing the proper job and use them as a learning tool to teach others that when you say you're going to do something you should do it. Bad news travels faster than good news. We all know that. Thank you.

Very disappointing. We were unable to return home. A big fire, evacuations ordered, and access to house was denied by law enforcement. We had to rent a car and a hotel for 2 extra nights till evacuation order lifted. We also had to help out dog sitter since they evacuated our dogs and kept them at their home till we flew in. When I contacted Faye while on the trip about the situation, they said (over the phone) this fell under trip interruption and advised to finish trip. Once I submitted the paperwork for hotel and car only 2 nights...(I did not claim food expenses, as I didn't feel I should.) Claim was denied for payment. Claim was quite small, I think under $650. Denied anyway! I had $4500. of coverage and state's destination is uninhabitable.

My husband and I are getting to the age where we worry! We worry about our health, our parent's health, and a multitude of other things that probably will never happen. Having Faye allowed us to enjoy our vacation. The app was easy to use, and friendly. They checked on us during our trip and gave us travel updates. I truly felt cared for and that they would take care of things if there was a problem. I will use Faye again every time we travel!

The Faye claims department reviewed and paid out my claim within just a few days. Communication with them was great. I was able to chat with them on the app, as well as by email. All told, a pure pleasure to deal with them.

Faye looks pretty great. Their app is easy to use, their customer service folks are friendly, but I've been trying to get them to pay on a claim for 9 months now with no success. I would strongly recommend that you look past the shiny exterior and seek insurance elsewhere!

I have purchased Faye Travel Insurance multiple times for multiple trips. I have been lucky enough not to have a reason to use the insurance yet. The insurance plan was simple and easy to understand. Buying the policy was simple. I will continue to purchase their policies for my future trips. They a great product and they have an AWESOME customer experience team. Always there 24/7!

It was the best idea to buy insurance for all traveling family members in Faye instead of buying separate individual insurance for each ticket. I think that now I know that I will buy insurance for our vacation in the future, in Faye. It will be most convenient way to feel safe.

I started using Faye a few trip ago. Their website is easy to use and rates are competitive. I appreciate the Faye emails reminding me of access to their services during the trip. There are also timely reminders of flights. I have used other travel insurance over the years but Faye outperforms them all.

This was my first trip using Faye and I couldn't be more pleased. They were my Primary Health Coverage unlike most which are secondary. Whenever I had a question, it was quickly answered. They knew when I was traveling and communicated with me to give me peace of mind. In the end I didn't need to make a claim, but I am positive that process would have gone well too. Will now be using Faye for all my future trips.

Don’t waste your money. I made mistake buying insurance from Faye. My suitcase came back broken when I landed. I claimed and never got response from them. They keep asking repair receipt. Suitcase cannot be repaired and I uploaded photo. They are just playing with you.

Faye got back to me today 4/14/2025, they approved all the claims and pay out extra for the trouble. I apologise for the previous reviews, looks like they take 10-12 days to process reviews. Thank you!!

When I needed medical attention while on my trip to Portugal, I called Faye and the response was immediate and very helpful. They made it so easy to get me on a video call with a doctor and get a prescription filled quickly. So glad they were there for me and I will definitely use them again for my next international trip.

Fortunate to not need the services but looked like it would be easy to file a claim on the app and entering flight details was good for delay notification. The price was affordable and I will be using Faye again next time I travel. I was a first-time user of Faye but liked the communication I had.

We just returned home after 2 weeks in Portugal and 2 weeks in Morocco. Faye is an honest and trustworthy company. It gives peace of mind while traveling. We know because I fell ill with Covid 2 years ago when we spent 2 months in Portugal. Faye was superb. ALL questions were answered and the customer, follow up and concern was extraordinary.

One day before traveling to Europe my travel insurance company I have used for many years told me I now am too old for their coverage. I needed a new plan and came across Faye. Simple, easy sign up and I was covered. They kept in touch via the app and text and that was nice. I will do that again and see what happens when I really need them. Like they say “the proof is in the pudding”.

Pretty Awful experience. Spent almost $400 on 6 day trip policy. April 2 our flight was canceled rebooking was not possible. 5 hotels charges, rent car, entrance fees etc NOTHING WAS COVERED BY FAYE! Claim was declined. This was our first time buying this trip insurance. How would you feel not being able to go on trip with zero fault of ours and didn’t get support or coverage by travel insurance. Frustrating? To say the least, they just decline our coverage Friday evening making sure their claim department is closed for weekend. I just want the rest of you to know this company is NOT standing behind traveler. They just brush you off when you need them.

We thoroughly enjoyed the experience. Beautiful boat and most friendly crew. Good attention to safety on the boat. On-board meal was quite good, and the wine flowed. Something of great value on a boat of that size with many people aboard was the availability of four restrooms, which were quite roomy enough to avoid difficulties.

Although we did not need to actually use Faye, It was a wonderful assurance knowing we were covered. And we also appreciated all of the information specific to where we were that was on Faye's app! So comprehensive and nice to have things like the weather, money exchange etc and other information about the area we were in! Loved it all, will definitely use again!

We purchased travel health insurance through Faye for our trip to Italy. Getting the information and purchasing the policy was easy! Thankfully we did not need to use it, but it was wonderful knowing we had protection if it was needed! We will definitely use them again for our next international trip!

Very succinct in what the insurance covers. Easy to understand policy. Did not have to use the insurance as our trip was excellent. Felt very comfortable knowing that I had travel insurance in case of cancellations due to illness, etc. Would recommend this company to anyone looking for travel insurance.

My flight from Boston to Los Angeles was cancelled. Upon contacting the customer service telephone line, I found the agents to be both polite and responsive in addressing my concerns. I am impressed and will continue to use Faye Insurance for all my trips. I have also introduced my friends to this company.

Although our 3 months of travel were pretty uneventful when it came to needing insurance, I did manage to forget lifesaving medication on one of the legs of our journey. Within an hour, Faye had us hooked up with a provider who gave me a script and I managed to get what I needed at our next destination. They also offer car insurance for much less than one can buy it from the car rental companies.

By taking out an insurance policy with your organization we felt comfortable that if we had a mishap that it would have been addressed and resolved. So it assisted with us being able to fully enjoy our vacation. We were able to see Big Ben, the Eye, Stonehenge, Leaning Tower of Pisa and other famous landmarks in both the UK and Italy.

Faye Travel Insurance was on Forbes top pick. I called to get help, and they only allow quotes over the internet so that's a huge RED FLAG. I just seen a review where another company Insuremytrip denied claim because the customer ordered online. Point Blank we have questions the internet can't answer. So it's a no for me. It's how they make their money denying claims. Not knowing their defaults is a no, no, no. Go with a company that you can ask and get clear concise answers, so you know! So if you have a claim well sounds like it would be a complete runaround.

I didn’t have any medical issues while traveling abroad but with the high cost of healthcare abroad I was at ease knowing that I had Faye insurance to cover my medical expenses. It was very easy to purchase the insurance online and the price was very reasonable. I will use Faye in the near future.

I had to cancel my trip at the last minute due to illness. Faye processed and paid my claim promptly with no hassle no fuss. I will definitely use them again in the future. This was my first experience with Travel Insurance, but it won't be my last.

I truly appreciate how helpful everyone was at Faye that was involved with my case!! This was an easy process letting Faye know what was going on with my missed flight connection and looking into what is covered for me. I have used Faye in the past for my trips and luckily never had to “use” them, just had it in case. And this time I did have to use their services and they made it so easy for me. I will definitely recommend Faye services in the future and will use them again. I appreciate how easy it is to use and everyone I spoke with has been wonderful! Five stars!

A Rollercoaster Experience with Faye Insurance – From 1 Star to 5 Stars! I’ll be honest—at first, I was beyond frustrated with my experience with Faye Insurance. The claims process felt overwhelming, requiring copious amounts of paperwork, receipts, and, at times, detailed narratives explaining my expenses. In the midst of an already stressful situation, it felt like an additional burden, and I was convinced this was going to be another one of those insurance companies that finds every loophole possible to deny a claim.

What a great company! We travel quite often but this was the first time we used Faye. First of all their website is very user friendly and allows one to store important information regarding your trip such as travel plans and hotel reservations. They even send you reminders. Secondly I did unfortunately run into some acute health problems during the trip. They were super helpful in helping and allowing me to find the medical assistance I needed, They checked up on me several times to make sure that everything went smoothly. Upon my return I submitted my bills and I was promptly reimbursed. I will always use this company in the future.

Absolutely worthless insurance. We followed the process to the letter planning our bucket list trip to Africa. We had to cancel due to medical issues, and we were supposed to be covered for a pre-exisiting medical exclusion waiver, purchased within the time frame required. We were looking around to find the perfect trip and went ahead before booking the actual trip just to hold some airline flights. When we did book our actual safari trip we purchased Faye within the required timeline. When we had to cancel they refused to pay our claim stating that we booked our air prior to booking the actual safari trip and so were ineligible. They refused all claims even after we went back and fully explained the situation. They still refused. We are now out our full trip deposit for safari because of them. Wish we had read up more about them before we purchased their worthless policy.

I purchased travel insurance from Faye Travel Protection expecting peace of mind for unforeseen travel disruptions—but instead, I’ve been left with frustration and disappointment. My flight was canceled due to a mechanical failure, an unforeseen and uncontrollable event that caused significant financial and logistical consequences. Despite this being exactly the type of situation travel insurance is supposed to cover, Faye denied my claim under their Trip Interruption benefit, providing no valid explanation rooted in their policy. Why I’m Frustrated:

Lower cost with same coverage as other travel insurance companies including trip cancellation and pre-existing condition coverage. Had to cancel trip and Faye helped with documents and paid full $11,000 claim in a timely manner. Using again in April.

I always purchase travel insurance when I travel abroad for peace of mind. I love the Faye app. So easy to use. My husband is older than I am and we always have active vacations so I never worry about insurance when I travel with Faye. On our recent trip to Germany my granddaughter talked me into ice skating which I had not done for 30 years.

My husband went to the ER and hospitalized in Phuket, Thailand during our vacation, we had to pay a flat fee for deposit for the hospital. We contacted Faye immediately for the emergency assistant via APP, the agent took care of the payment and we got our deposit fully refunded. It was very easy to communicate with Faye. So glad we found Faye. Thank you.

Do not buy from this company, after they are keeping delaying by keeping asking the same documents, it said take a few day to finalize, then they ask more the same documents. Do not believe the reviews.

DO NOT USE THIS COMPANY!!!! We purchased Faye Travel Insurance for our trip to Bangkok. Two weeks prior to leaving, my wife was diagnosed with breast cancer after having a mammogram done a few weeks before that and subsequently a biopsy done. After analyzing the biopsy, the drs. made it very clear that she needed to have a Lumpectomy done immediately. We had to cancel our trip.

Travel can be stressful especially when you experience some curve balls! We had two different flights canceled which changed our dates of travel but with just quick phone calls to Faye their team members adjusted our policy to cover the date changes! No fuss, no charge for two changes, Faye was just easy to deal with!

Faye provides a level of confidence in Foreign travel, resulting in genuine peace of mind. Knowing the unexpected is basically covered is a value added worth the price. Keeping my comments brief here, so the importance of knowing there is someone on your side should you encounter a difficult or pricey loss of almost any kind is something worth having when traveling far from the comforts of home.

Finally received a response. It took way too long. July til October.

While I was busy trying to make my way to the airports at some awful hours of the day, Faye sent me messages for gate changes, check-in time and flight delays. I didn’t have to confirm those changes or look up the information myself at the airports. It was very helpful!

Unfortunately we had a medical issue during our trip to Spain. We filled our information with Faye for our reimbursements of out-of-pocket medical costs. The claims department were prompt, courteous and professional.

The Air Doctor experience was less than optimal. I am leaving feedback here as the link to giving Air Doctor feedback did not work. The doctor's audio did not work as he was driving at the time so it took some time to actually connect with him. Also, I had some trouble having a pharmacy accept the electronic prescription.

First time purchase of Faye Travel Insurance product. Purchase was easy, seems like good value comparatively, had the coverages I was loooking for. Never had the occasion to use the insurance during my trip, so I have no user claim experience. Will consider Faye for my future travel insurance requirements.

Having Faye Insurance gave us peace of mind. It made our trip much more enjoyable. A lady fell and broke her hip. I hope she had Insurance as Medicare pays nothing out of country. We will definitely use Faye in the future. I can’t think of anything else. The comfort knowing my wife or I would be taken care of was priceless.

There is nothing to discuss. There were no issues or problems. No need to contact Faye. I do appreciate the communications. I would hope that would continue should something go awry. It was a good feeing to be covered and will use again.

Kelly was the most communicative, easy to get in touch with agent I have ever worked with. All her suggestions worked out perfect. My trip was seamless. Could not have been better. Everyone you hired was so professional. The driver, the hotel, the food, the excursions, perfectly mapped out. Best trip of my life. Kelly and I are already talking about my next trip. Thank you very much.

Fortunately we did not have to use our travel insurance! This was a "bucket list" trip for us and was active with zodiac landings, hikes etc. On the first day of the cruise someone was injured and the peace of mind from being well insured was certainly worth the insurance cost.

We had to find a alternative flight out of Japan on August 15th, all flights were canceled out of Tokyo due to a hurricane. The only alternative offered a later flight beyond the 19th, and I had to be at work on the 19th which is a Monday. We managed to fly out on the 16th with an alternative airline at a higher expense. We are yet to have the claim finalized as the adjuster is hung up on refund credit for the return. The ticket clearly states it's not refundable or cancellable.

Hello - our trip was wonderful and very well planned out; however, I would say it would have been advantageous to reduce the number of tours for such a short time. It’s totally our fault for not knowing better, but we found everything was very crammed in. Our hotel in Porto was nice; however, the restaurant on site left us a very bad taste. It took 1/2 hr to get drinks; 2 hrs to get dinner and I had to ask 3 times for bread. We made our complaint and the hotel only apologized. I work for hospitality, and this was no way to treat your guest. The hotel should’ve compensated the drinks or dinner, but they did nothing. I will never return to that hotel nor will I ever recommend that hotel. Thank you. Julia

It has now been over 5 weeks since I filed a claim with Faye for CFAR reimbursement. I have emailed to find out the status of my claim with no response. I called and they told me I could not speak to the claims specialist, and they had no information on the status of my claim. They promise to process claims in 10-12 business days. Obviously this has not happened. I can only conclude that they don't want to pay my claim. I will not do business with them again.

My daughter needed to see Dr in Vienna for swelling due to a sprain. Pain was severe enough that she could not walk. Sent message to customer support explaining our situation. Within 30 minutes they sent list of Air Doctors in Vienna & instructed us to make appointment. Visit was pre paid by FAYE. Who does that? Highly recommend.

Both our outbound and inbound flights were cancelled and I had to make other flight arrangements. Upon our return, I submitted a claim to Faye which was efficiently and competently handled by Erica. Faye reimbursed us for all our expenses, and we are very pleased with Faye's service. Highly recommend Faye and will definitely use the company on our next trip.

Nobody wants to imagine something going wrong once in a lifetime trip to Machu Picchu. But here you are with salmonella and severe dehydration stuck in a hospital on an IV when you should be out with your daughter hiking through the jungle. Now you are terrified about how you will pay for the hospital bill! Imagine your surprise when you go to check out and find the bill already paid - by Faye!!! Isn’t that all you need to know?

I received rapid response to both email and telephone enquiries about my travel insurance policy, answering all my questions regarding coverage and the various medical options. After comparing other company offerings FAYE was by far the most economical policy I could find. The rapid response gave me great comfort when I departed overseas on my trip.

I bought travel insurance for an international trip I was taking. Unfortunately, we had cancelled flights leading to missed connections and delays. I made a claim based on the travel interruptions/delays and Faye was fantastic! They followed up during every step of the process and were very responsive when I had questions. I highly recommend Faye!!

Buying insurance was easy and user friendly, price was very attractive compared with other alternatives and coverage was excellent. Took me less than 10 minutes to complete the transaction. Excellent user experience and excellent price for optimal coverage. Never thought I would enjoy buying travel insurance.. Highly recommended for anyone traveling!

I couldn’t recommend this company enough. My trip was interrupted by a death in the family and we were traveling as a group. Not only was the money returned within the week after I submitted my claim but the claims specialist at Faye corrected a mathematical error I made which refunded more money than I requested. Excellent service and very reliable.

We had a wonderful trip that was expertly arranged, with interesting and fun tours and nice accommodations. We had the peace of mind of professional support whenever needed, comprehensive trip insurance and many helpful recommendations for attractions, dining and areas to visit. I would highly recommend this service for worry-free and enjoyable travel.

BUYER BEWARE!! My wife developed a serious sinus infection while traveling in Turkey. It took weeks to finally get an MRI approved. After the MRI, the Turkish Dr recommended surgery to alleviate the clogged sinus which would give her enough time to heal before traveling home in August. FAYE denied the surgery claim, and my wife is now still in Turkey with terrible sinus pressure & headaches. Still trying to get reimbursed for the money we laid out for the Dr appointments.

Airline lost our luggage for two days. Had to live in same clothing choose only sundries was quite a hassle. Like to be compensated $300 stated in the policy. Thank you very much for all your help. This is Larry **.

I find the app incredibly useful to use. I save a ton of money since we don't regularly need a second vehicle. When we do, I can easily access a vehicle near me. Plus, I get the opportunity to drive a variety of cars sometimes splurging on something nicer than I can afford to own.

Faye was so easy to navigate and it was so nice knowing I had this coverage! I would definitely use Faye again and recommend anyone traveling to use this option as well. The app was a great feature and easy to use. The Faye team was super supportive and had great communication.

Never had to use it but people who have liked it very much. Based on those reviews would use the coverage again. The paperwork and policy is very straightforward so it’s easy to read. The price is very competitive based on your rating, so there’s no reason why on our next trip in our future trips in the United States, and outside of the country will continue to use your service. As a frequent traveler, we feel at our age it’s most important to have insurance coverage, we don’t travel any place that’s doesn’t have decent medical insurance. If there’s a particular insurance coverage, we should need when we’re traveling to the channel Eilan, such as Sark and Guernsey in this coverage is not adequate then I would like to know if there’s additional insurance which we should take out.

If looking for travel insurance, especially for a cruise, check out Faye Insurance. I found them competitively price and better coverage than the cruise lines. Within 14 day purchase adds on pre-existing conditions at no extra charge. Easy to get pricing and customer service answered my questions. Good news, didn't have to use it.

Poor customer service and lied about insurance law to get me to buy more insurance. I had purchased my policy via their website and once more of the trip was booked reached out to update the insurance. They informed me that the updates could not be on the same policy. The law requires separate policies. They have to cancel my first one. I could not cancel the first without guaranteeing the original.

The customer service was above and beyond what anybody in this day and age could hope to experience. Every representative was kind and empathetic. Special thanks to Erica, who kept me informed through the entire process.

Second time ordering trip/health insurance from Faye. Fortunately have not had to use them, but they kept us informed as to necessary steps if we needed their services. Price seems to be reasonable for the coverage of both trip cancellation and necessary health coverage. Will use them again for future out of country travels.

When we flew into Italy. It was a great experience, I look to do it again soon. The travel to the hotel was smooth. I did so many tours without a problem. The cities were fantastic. Again. I hope to do this again. I did the cooking tours and they were awesome.

I discovered Faye last year and my experience with them so far is very positive. I use their services 2 times, and I’m impressed from how fast they respond, and how much they care if you truly need assistance. I’ll keep using them definitely in the future. It was very difficult to find the way to give them this review, nowhere seems option but I’m happy I can say to them: Thank you Faye, hope more people find out about you asap. You gain my trust and I’m sorry I had to make a claim but you know accidents happen sometimes. Wish you less stress, less claims and lots of positive customers.

Getting Faye was a last minute decision but one that I’m so glad I made. About 3 weeks into my trip I got a cold that evolved into a bad cough that was making it hard to breathe. I messaged Faye through the app and they got me set up with a teledoc, set up with an in person doctor, treatment at the clinic, prescribed antibiotics and paid for it all before I even left the clinic. They also checked up on me several times after I originally got sick. This saved my trip and made me so happy to have Faye. I’ve already begun recommending to friends and will certainly use again!

Glade we didn’t need to use it. Wish you had a money back guarantee. If you don’t use the policy you would get half your money back. I would be inclined to buy it more often when we travel if you had a money back policy. Purchased it so we’d have medical insurance while out of the USA as our Medicare doesn’t cover us outside the USA.

We chose Faye after a lot of research for a trip in Oct 2023. Never dreaming we’d ever need to file a claim, wouldn’t you know we had problems getting home at the end of our trip? Our flight was late, the Heathrow shuttles were late and more, so we were denied access to our connecting flight home. This is when we were so glad we had Faye’s Delay of Trip insurance! After finally getting settled back home, I got in touch with Faye through their app. No matter who is on the other end, they are always ready to help and gave me all the information to start the claim process. (If anyone out there finds themselves in this situation, be aware that usually regular snapshots of your paperwork create files too big to successfully email. Instead get familiar with how to convert your photos into PDF files or use a scanner app on your device that will photograph your images and send them off with no problem. And just to be safe, you might want to mail (yes, regular mail) copies of everything to the home office as well.)

We insured our recent trip with Faye. As someone living with cancer, I appreciate your position on pre-existing conditions. After much review, we determined that Faye had the most comprehensive policy for our needs. You will be our first stop for these services in the future. Thankfully we did not have any issues but we were well covered if needed.

From the first phone call with AJ, our mission team had complete comfort knowing all our needs were in good hands. Thankfully we did not need their services on this trip to Kisumu, Africa. We would never consider anyone else for our coverage. By the way their app was a tremendous help with keeping up with weather and our surroundings. Thank you, AJ and Faye

My son and I traveled to Europe back in September of 2023. A few weeks into our trip, he came down with a nasty germ. We called Faye, and they immediately told us that we could have him seen online or we could go to whichever medical facility we chose. We ended up going to a nearby facility. He was put on several medications to battle his illness and after a week or so he finally recovered. Faye was there for us every step of the way. They even texted to ask how he was doing. They helped me to understand what documents were needed to process the claims. They worked with the hospital as well .

In September, my son and I flew to England to hike the Coast to Coast Trail, a 192 mile trek over an 18 day period. Pretty much all things that could go wrong did. Although our flight from Denver was cancelled, we made it to England half a day late. Our luggage never arrived. No gear, no clothes. We resupplied bare necessities in Manchester and set out on our adventure. On the fifth or sixth hiking day I took a nasty tumble resulting in five ribs broken in several places. A helicopter rescue was followed by six days in a British hospital.

FAYE Insurance offered more coverage than the previous carrier I used! I insure all my trips! Better to be proactive than reactive. Several people were injured on our trip. Not sure if they had insurance. If I were to expire on my trip insurance covers my body to be flown back to my place e of residency. I just love that!

I returned from a trip in August in which all of my flights were disrupted in some manner and my luggage was lost for 10+ days. The communication with Faye has been incredibly slow. I’ve received contacts once every few weeks asking for additional information. The last I heard was more than 2 weeks ago that they were “finalizing my claim”. The process to purchase only took 5 minutes. However this claims process is so painful it’s likely not worth having the coverage at all. Note to Faye: Please invest in the staff required to provide the service you’re selling in a timely manner!

In August my wife and I went to Greece. I researched and decided to buy a Faye policy. We had a bag delayed 2 days. I sent in a claim with verification. Coming up on 2 months, numerous calls, no response.

The issue resolved and they took care of us.

I just came back from a 2 week trip to Italy. I purchased Faye travel insurance prior to my trip. The whole application process went very smoothly and I received my policy within an hour. Fortunately I did not need to use the trip insurance but just the peace of mind having it was well worth it.

Although I did not have to file a claim, thank goodness, it was nice knowing that I was fully prepared in case I needed insurance. In Alaska, we hiked, was on a cruise, had flights, and did a lot of sightseeing. We purchased CFAR, and was a good choice. I had to call once to ask a couple of questions prior to the trip and the girl was friendly and answered all my questions. I will use you again in the future.

It was very easy to find a travel insurance quote and purchase the same day. There were tons of benefits and coverage I didn't even think about. This company provided the best value at a competitive price. I would recommend this company to anyone looking for a simple travel insurance experience. It left me and my wife worry free while on our 2 week honeymoon!

I like the fact that I could click on options on how much to cover for specific items (such as lost luggage) and lower the cost. I was only interested in the medical coverage so was good to be able to eliminate items I did not care about and thus lower the cost.

Updated on 09/16/2023: Worst for trips abroad. Your Questions will get answered by Chatbot. No real person. With Faye, you will be talking to chatbot (automated customer interaction) all the time, no real person with a clear understanding of your issue and with a minimum of empathy. I file a claim 50 days ago and still waiting for Faye to give me any update. This is day 50 and I am still waiting for Faye to contact the hospital I went.

We looked around for travel insurance and this was one of the better deals we found for the coverage provided. Their website made it super easy to sign up through. They give you many options for coverage and with every step you see the price change. No hidden fees. They have an app that you can refer back to as well. We will use Faye again for our future travel insurance needs.

We felt fortunate to have Faye travel Insurance when we took our trip to Africa. We changed planes several times, both going and coming home, and lost luggage was a real worry. Also we had medical insurance while in a third world country, which was a relief. We worried about nothing thanks to Faye! Fortunately, we never had to use the insurance, but had all the numbers at hand if we had.

I spent weeks studying travel insurance along with all their loopholes. It was overwhelming. When I discovered Faye and read their ‘to the point’ policy I purchased it. A day or two later I realized I had made a mistake on my travel dates so I sent a message and was credited the difference immediately. Couldn’t be happier with the process. The app is simple to navigate and alerted me to gate changes at the airport. My trip went flawlessly so I didn’t have to file a claim. I would wholeheartedly recommend this insurance to others

Luckily, I did not need to activate my travel insurance. But it definitely gave me peace of mind while I was traveling in Mexico. I knew that if anything happened, my insurance would cover a majority, or at least the major things I was concerned about. I compared the coverage of my Faye travel insurance policy with other companies, and this one came out on top. It was definitely more inclusive and comprehensive and gave me the peace of mind I needed!

This is the 1st time that we have purchased a Faye policy. I read great reviews. Our return home was delayed by a volcanic eruption in Mexico City. We were in Acapulco and had to stay an extra night. Faye worked with us the entire time. They even approved a doctor's visit for me when we were in Acapulco. Fortunately, I didn't need to make that visit. Overall, they were great! Highly recommend because of the ease of contact with IM and email, and great care and customer service. Already purchased policies for several more pending trips.

We travel quite a bit and have never purchased travel insurance for a trip. In planning our most recent trip to Italy, Faye happened to show up in one of my news feeds. Boy, am I grateful that it did! We purchased the basic coverage and this time, we needed it. Sadly, we had to cancel our trip and the dedicated Faye Team was right there by our side for the entire process.

I can only rate the ease of obtaining travel insurance through Faye vs. having the experience of using and/or filing a claim through the carrier. It was very easy to determine and purchase travel insurance through your website. Would be a more accurate rating if services were actually used, but personally glad I did not have the occasion to.

Faye has a fabulous front end, a very fancy social-media friendly interface that looks slick, easy, and fun. Behind this front end, however, is a very ugly, very old school underwriter insurance company who behaves like any ugly insurance company - they do whatever they can to wear you down so you give up, they are not in business to pay out claims. What you'll notice about most Faye reviews online is that the person did not actually need to file a claim with Faye. Most of the reviews talk about the great interface and the front end being friendly. That's great but meaningless, you are not buying a bot service, you are buying insurance. And I actually had to file a claim with Faye because I got very sick while traveling and I can tell you first hand, Faye was a disaster.

Thankfully, we did not have to use the insurance, but I was very impressed with the communication from Faye. Downloaded the app before we left for Europe. The flight information received was very useful and a nice touch. I had the feeling that Faye was there for me during the whole trip. I am definitely a Faye customer for life. Terry

Customer Interface was easy to use- pricing easy to understand - my travel specialist recommended your service to us and it’s good to have the peace of mind to know that you’re protected when traveling out of the country. I would recommend your service to a friend.

It was my first time to take a month off and visit Italy. While working with my travel agent and doing my own research, I found out I should get insurance. I chose your company! I was given an update regarding a possible strike! It was helpful to get that information!

Fortunately, we did not have to actually use your insurance, but it was very easy to obtain, and we were very happy to have it if anything had happened. I feel confident that your company would have taken care of.

We had searched far and wide for travel insurance and happily stumbled upon Faye. I did an enormous amount of research on several companies before deciding to go with Faye. What drew me to them is the customer service. I received a notification that I had looked into purchasing Travel Insurance thru them and they asked if they could help me with any further information. Of course, I asked away. They were professional and courteous and understood my concerns as we've never traveled internationally. Their prices beat everyone else's and gave the same if not better coverage. Talk about peace of mind. SO VERY HAPPY with having the coverage even though we did not need to use it. We will recommend them to our friends and family for future travel.

After researching many travel insurance options, Faye stood out for many reasons. It was the easiest to sign up for, the least expensive and the most straight forward when it came to what was and was not covered, plus the app was great. The customer service was incredibly responsive. Fortunately, I did not need to use the insurance but it gave us peace of mind traveling with Faye.

Everything was fine with the exception of the car rental Insurance. I did not have confidence, after communicating with a representative, that we would have the needed coverage. So I should not have purchased the add on. Money wasted but a good lesson learned.

The overall experience has been great. The on-line process is straight-forward and easy to understand. During travel, the use of the app worked well. And the Customer service responses were timely and thorough to ensure that our travel disruptions were handled properly.

We had a flight canceled. We gave a call to FAYE. We were thoroughly impressed with the person who answered the phone and gave us the information as to what to do. It was flawless. We were pretty shocked not to run into any bumps. We were so impressed that we would never travel without getting insurance from Faye's again.

My husband and I purchased Faye trip insurance for our honeymoon in Thailand. We thankfully had a smooth trip and did not end up using the insurance. The app seemed very user friendly and the price was reasonable. They sent a nice email the week before we left with important and helpful info to consider for the country we were going to.

I can't speak to the claims process, since nothing went awry during my trip and I didn't have to make a claim, however it was simple to sign up compared to other options I explored. It was easy to understand and add on different options. There did seem to be similar exclusions and limits as other insurance providers which made me worry about what would happen in the case I did have to make a claim, but it seems to be a broader issues throughout the industry.

In the past, I used another insurer who did not allow me to buy the insurance I bought with Faye because I was 70 years of age. I felt like being let down. But then Faye came to the “rescue” and did allow me to buy that compulsory-for-the-trip-organizers policy despite my “age”.

Didn't have any problems with this trip but felt secure because I have Faye Travel Insurance. You never know what could happen. In the past I have had some terrible experiences. Never know when you will be needed! A good investment! Thank you for being there!

I found Faye via web search for travel insurance. Good travel insurance at a good price. Easy to register and helpful information. Faye provided helpful travel tips. If this information was received a few months earlier it would have been a great help especially on visas.

We didn’t have to use the insurance while on our trip; however, I had to make some changes to the policy prior to the trip. The common was extremely helpful and made it easy to work with. Thank you for your help and support.

Appreciated the peace of mind the insurance provided. The email warning of the situation in France was extremely helpful since we had travel plans 4/13 and were prepared for alternate transportation if necessary. It helped to be proactive and not a victim of violence/strikes.

An earlier review by me gave Faye 2 stars because they were slower than advertised in responding to my claim. I am amending that to 5 stars because once they did get in touch they actually apologized for the delay and gave a reasonable explanation. From that point forward the process proceeded at a good pace and was very easy on my end. My claim was extensive and included medical, trip delay and trip interruption benefits. Faye not only sold me insurance coverage at by far the best price I found, but they came through for me when my vacation took an unexpected turn.

Online communication with updates excellent. Never had to file a claim. Will use your services next year when we return to Malaga Spain for the winter. Please continue with your updates. Thank you for the good service. Merritt

I had no problems reporting on my recent trip to Costa Rica. I thought it was a good idea to buy insurance due to my International travel. I plan to use your service again for my future travels. The process of obtaining was seamless and relatively simple.

Hard to provide feedback since we didn't have any claims, except to say that we were happy to know we had our trip covered. Flight info updates were sporadic. Sometimes we would get updates from Faye and sometimes we would not. Not sure why.

I will definitely use With Faye on all of my future trips. Easy and priced right. And of course trip insurance is always a good idea. When I couldn't log my flight details team Faye called me right away and they were very helpful.

Having Faye Travel Insurance for my wife and me for our recent vacations trip to Paris France. Provided us with a reconfortant peace of mind in case an unexpected happens. Faye travel insurance provided us with good coverage in case the unexpected had happened.

Quite luckily the insurance was there to cover emergencies and there were none! I felt confident, knowing that Faye was covering me just in case. Their price was lower than other companies for even more coverage. I would use Faye again.

We did not end up needing to use the travel insurance which we purchased for our trip to Costa Rica so I am not sure how that service is, but the process for purchasing the insurance was wonderful. Easy to understand, quick to process, good price, and the gentleman who I called several times with questions was super helpful, friendly and patient, and they were always readily available. Would highly recommend!

Thankfully, we did not have the need to submit a claim while in Israel. The peace of mind we had from your excellent communication and the provisions of the policy we purchased made our trip all the more enjoyable. We have already recommended your product to several people.

Missed flight in Lax, called Faye, person that answered was from Tel Aviv, I told her my story, acually just got back, I bought insurance to cover my trip if something went wrong, I was flying from Ft. Myers FL to Auckland New Zealand, missed the flight in Lax mostly because I couldn't get my lugguage in time, it took 1 hour and 15 minutes to get lugguage, then had to go thru security, other reason was flight was delayed from Houston. I called right away and she said sorry she couldn't book me another flight, and it was not covered, now I'm in Los Angeles, tired late at night pushing 2 suitcases around with no place to go, I got a taxi, went to hotel, had to rebook a flight with Qantas at a cost of $5200 hotel $158.00 and I had insurance, at least I thought I did, I paid $1300 dollars, and for what, I did nothing wrong, I was hoping for some help, and I travel a lot, It's going to be hard to recommend your company after this, how would you feel if it was you?

So easy to get access on the same day I traveled. Although, thankful we didn't use it we were happy to know we had coverage. We would definitely sign up again for our future travel. The site was very user friendly.

Purchasing a policy was a breeze! I made an entry error that was quickly corrected by your staff when I found the mistake. Fortunately we did not have to use our insurance but I have every confidence that this company would follow through. I will definitely use Faye again.

Both of my online insurance purchases were easy to do. And the materials you provided were understandable, and I particularly liked the summary. I haven’t had an instance in which I had to submit a claim, so I don’t yet have experience with how Faye handles that. But I am positively influenced with the ease of interfacing with them online.

Happy trails.

My wife and I booked an 8 day safari in Tanzania, along with two days in Nairobi, Kenya. We used Faye last May when we went to Bali, and it was easy and fast to obtain needed insurance coverage. That is why I used it again for this trip. Fast, easy, and reasonably priced. We will use Faye for all of our future trips. Thank you for starting a great company!

Had a very good experience with the purchase of the coverage. Helpful staff when I needed to modify my travel date and coverage. Cannot comment on the claims procedure as I did not require it. Was the only travel insurance that provided coverage for the time frame.

Most travel companies make it easy to sign up for their policies. The real test comes if you have to make a claim - how easy is the process and how rapidly is the decision made to reimburse you. I am pleased to report that Faye was fantastic in this regard during a recent trip I made to New Zealand and I can highly recommend them as a travel insurance option. I purchased travel insurance from Faye before I left for the trip even though they did not have many reviews at the time. I found the app and the sign up process very well straightforward with the different options described in easy-to-understand language.