Faye Travel Insurance Reviews

Traveling with Faye is the peace of mind that you need on vacation. Every time we book a vacation the next thing we do is contact Faye. The process is easy and fast to get a quote and add your policy. Then download the app!

Faye Travel Insurance is very easy to use. Responsive tracking of my travel itinerary, and was able to upload personal information in the event of any emergency. Value for service is very good.

I got sick on my trip and they responded immediately. They found a clinic near my hotel and received excellent care. In just a few hours, a good doctor saw me, I received medication, and I recovered immediately. I didn't pay anything at the clinic or for the medication. Very satisfied with the service, the best option...Faye

This is my second time using Faye for travel insurance. The app and sign-up process is so user-friendly. I feel such comfort when traveling abroad, knowing that I am covered for unforeseen events. Fortunately, I haven't had to make a claim, but I won't use any other company for future trips.

My agent, Kristen **, was fantastic. This was my first time using team Faye. My agent retired and I searched for a new one. I am so glad I came upon Kristen. She was recommended by people who have had amazing experiences with her and they were right. She had everything needed every step of the way. I was relaxed and at ease thru the whole trip. Thank you team Faye for a great vacation! We traveled the Caribbean for the first time and will be planning a trip with Kristen for next year as soon as possible!

Our trip went smoothly. We had to extend it one day. When we contacted Faye about extending coverage, the agent was able to accommodate our request and email new documentation in minutes. The notifications Faye sent about flight status, gate changes, and boarding times were especially helpful and often provided information before the airline did.

Reasonable price with better coverage, experience staffs follow thru my trip from start to Finish. Faye send us earthquake alert, what to expect & what to do when we travelled. At Taiwan, Faye also introducing lounge access, a benefit designed to make unexpected. Flight disruptions more comfortable. I Highly recommend Faye Travel Insurance.

Faye travel insurance was incredibly easy to obtain and offered clear coverage. I had one question and found the customer service team easy to reach and very willing to help. We will definitely be using Faye for all future travel insurance needs.

January 1, 2025 mailed claim papers to Faye. After more than 6 calls and a month, someone finally found them, telling me they received on January 5. Called, several times, couldn’t find them, even though they acknowledged they received documents. Faxed 13 pages on February 4th. Called three more times until a clerk named Phoebe, found the documents and said she would send them to claims. No one has contacted after 1 1/2 months on my claim. What can be done??? I’m so disappointed. Never again! Beware.

Absolutely ridiculous! I lost skiis and rented for one day. I provided Al the documents and now they want proof that no one else paid for my rentals! THIS IS SHAM INSURANCE.

I got sick when traveling to the Philippines. I immediately got help in locating a medical clinic where I can get prescription for my condition. The doctor who diagnosed my illness was very supportive and helpful.

Preparing is a breeze. I had some concerns since we are not returning on the same day and flight but Faye representative assured us that it is okay. Fortunately, there were no issues while on our vacation. It’s still good to have peace of mind in case unexpected things happen.

We missed our connecting flight from in Dallas to FSD due to mechanical issues with the plane in DFW/Fort Worth. We changed the flight to Des Moines and rented a vehicle and drove home to Sioux Falls. The airline tried to change our flights to Dallas to Chicago then chicago to Sioux Falls but they were not confident that Chicago would not be affected by some bad weather. Can you help us with the change in plans?

Faye is a scam, just go somewhere else. Honestly don’t know how there are so many positive reviews on here, they may be rigged somehow. Faye put me through the wringer on my claim, no matter how many documents I provided they just asked for more and more with no end. After about 12 rounds of this it became obvious that they never intended to help at all and 3 months of wasted back and forth resulted in nothing but frustration, despite them having full records of the medical event that disrupted the trip and a mountain of documentation. I would have been better off with no insurance at all, at least I’d still have my premiums and the dozens of hours I wasted with these clowns.

Faye was an absolute lifesaver!! I am so glad I had coverage through them and it couldn’t have been smoother. Amazing communication, super helpful, wonderful coverage, and I have so much trust in this product now! Definitely a customer for life!!

Faye anticipated any flight changes and notified me in advance, something I did not expect from a travel insurance agency. I didn’t need to use the coverage on my trip but it felt wonderful to know that Faye helped with monitoring my travel.

I bought this insurance because of new guidelines traveling abroad. And what I love about Faye are the notifications and the updates on flight information. Also the ease of use of the app and configurations, plus the games/knowledge quizzes! Faye gives peace of mind.

A great peace of mind that was the most valuable asset. This travel insurance help me relax during the three weeks long that I spent in France and more importantly my time in Paris. I felt supported and supported which personally was so essential for me. Thank you so much to Faye Travel Insurance!

I’ve purchased insurance via FAYE twice and would do for future trips whether abroad or domestically. I had peace of mind while traveling abroad. The app makes everything easy to access in case we needed support quickly. Don’t hesitate to purchase insurance via FAYE while traveling abroad.

Just to have a piece of mind during out trip throughout se Asia was priceless. The price, comfort and knowledge of feeling at ease during our trip gave me the opportunity to really enjoy myself. I'm grateful for the opportunity to have such a good company to work with.

Would highly recommend. I accidentally put the wrong dates for my trip in. When the wrong dates came and went, I got an email from Faye asking how my trip was. When I realized my error, I figure for sure an "insurance company" was going to say "sorry, a contract is a contract" and I'd have to buy another policy for the correct dates. Nope, they asked for proof of my travels, and changed the existing policy no problem! Very surprised, would recommend.

I didn't need to use my Faye Travel Insurance. The online detailed coverage information and purchasing was informative and easy. Once purchased follow up and how to access Faye customer service was simple and also easy. Response from Faye Travel was fast when asking questions. I would purchase again.

Traveling with Faye insurance was seamless and affordable! We enjoyed the peace of mind knowing we were covered if something went wrong. It was easy to understand the coverage options, and the rates were quite reasonable. We plan to use Faye again in the future.

Home safe and sound with no need to use insurance but it made my trip much more relaxed. You just never know what could happen. Years ago I had was sick and had no insurance while traveling. I learned my lesson. The price was the fairest that I found as a senior.

It was very easy to sign up. It was at a great price range for my needs. Check in emails during my travels. I definitely will use this service again for my travels. I will recommend this service to my daughter who is going to travel abroad for the next year.

My late-summer 2025 travel plans became inordinately complex - super stressful for my family and me. But, thank goodness, we signed up for travel insurance with Faye. I can barely express in words how consistently helpful, cheerful, accessible and clear Faye's process and people have been. Every, single representative I spoke with (shout outs to Tongwa and Candice and Alexis in particular -- I know there were other stars) was not only clarifying and helpful, but supportive and kind, as well.

Kept me in the loop the entire time during our claim process. Amazing customer service. App was very easy to use. Thank you Faye. We'll be using you again and we will let our friends and family know about you.

When our travel company (Exoticca) abandoned us and left us to fend for ourselves Faye Travel Insurance came to the rescue. They provided us with a piece of mind and were easy to reach while traveling. They provided live agent information and provided remedy to our situation within days. As for our travel agency, I have yet to hear from them. Faye is and will be my travel insurance!

My trip was wonderful. I say my experience was at ease knowing I had travel insurance. The items covered, along with the price, the other travel insurances I have used in the past doesn’t compare. I’m planning on using Faye Travel Insurance for my future travel.

I did not think too much about travel insurance until I needed it. I had to cancel a trip at the last minute due to a grave illness in my immediate family. It was a very stressful time. When I finally did submit a claim with Faye, I was pleasantly surprised to see that the process was straightforward. I got prompt responses, reminders when I failed to submit all of the necessary documentation, and quick resolution. I highly recommend Faye Travel Insurance and will definitely be using them for future travel.

Faye was peace of mind. Our trip had no issues but I felt confident with Faye. I will use you again! I recommended to friends that are traveling soon. I like your customer service and the fact that it was easy and affordable. Glad we found Faye!!!! TY.

This was my 1st time using Faye, they truly worked with me step by step. It only took a few days for Faye to make sure I received my payment. I will now use Faye for my upcoming trips. Great Customer Service.

Though the trip ran smoothly and with no emergency, Faye was in communication with us by email at all time. Letting us know that they were there for us in casé we need it. One feels more confident when knowing that you will be taken care of. Thanks Faye team.

I used Faye when I was going to Peru and Mexico City - I got altitude, sickness and salmonella in Peru. Now to have a doctor come to my hotel - the cost was $777 - when I got home I got on the app, filed everything incredibly easily on my phone. The communication was great from Faye when they needed a couple extra things. It was very easy to send them. They would send me a message that they received my documents and if they needed anything else, they would let me know and when they did need a couple other things they were easy to get and easy to send. I have been home less than three weeks and yesterday received a 100% reimbursement.. I will absolutely use Faye going forward for international trips!! The interfacing is so simple- the communication is very clear- and I could not be happier with the outcome (obvi).

Thank you all for your help with this. While I’m disappointed to miss the trip, your support and clear communication give me confidence that my future travels will go just as smoothly as you’ve made this one.

I am so thankful that I purchased Faye Travel Insurance before my trip to Scotland. I was pleased with the cost and the ease of purchase, but was thrilled with the service I received when there was a glitch in my plans. Our overnight flight to Scotland was canceled and rebooked for the following day. Because of the flight delay, we missed one entire day and night of our tour. When I returned home, I notified Faye immediately. The representative told me exactly what type of paperwork I needed to submit which I did. Within a few days, I was notified that I would be reimbursed for flight delay and for missing a portion of my tour. Candice, the representative that I worked with was very kind and very helpful. I would recommend Faye Travel Insurance to everyone.

Flight going to Athens was without problems and pretty smooth even with the long wait between flights. Cruise itself was great, as were the port visits. Wish I could say the same for the flight returning to Dulles International Airport. Took off late from Athens and got to Istanbul only to find out that our flight back to the US, which was suppose to be after a 3 hour layover, was delayed for quite sometime. Finally got in the air about 6 hours after landing. Flight itself was very good with some "normal" turbulence but finally landed at Dulles.

We have purchased Faye Travel Insurance several times but did not have to use it until recently. My husband suffered an emergency causing us to have to leave our tour and return to the U.S. for surgery. We filed a claim with Faye and found the submission experience to be very easy. Every Faye employee we talked with was knowledgeable and helpful. We disagreed with a couple of items on the initial claim summary but when we resubmitted this with supportive documentation, the claim summary was altered and the full amount reimbursed. We had a satisfactory experience with Faye and will use them again in the future.

Everything went smoothly. Travel was as planned, no lost luggage and no medical emergencies. Everything with Faye went smoothly with no hiccups. Probably use Faye on the next trip, coming up next April 2026. The cruise line now has a travel insurance they recommend, which we will probably compare against Faye.

We were on a 16 day cruise and my husband needed to go to the ship's medical clinic. My experience was easy and hassle free when I turned in a medical claim for my husband. I have already referred Faye to 3 of my friends who travel often and will highly recommend to anyone I know who will be traveling. Chris S. Tucson AZ

Faye has impressed me with their service. They keep me informed better than the airlines about my flights. Several of my friends used Faye based on my recommendation. They were happy too. Your timely contacts during our trip was very comforting knowing you were there to help.

I cannot say enough good things about Faye Travel Insurance. My husband and I went to Croatia for our 30-year wedding anniversary. We typically don't buy travel insurance, but thought we'd better given it being an international trip. On our flight home, we were delayed due to high winds (instead of arriving home on a Thursday evening, we did not get home until Friday afternoon). The airline we booked through provided no assistance after telling us they would reimburse us for our unplanned hotel stay, dinner, etc.. Enter Faye! They were so incredibly helpful. They responded immediately and kept us apprised during every step of the claims process. If you're looking for a trustworthy partner to protect your trip, definitely go with Faye!

We have traveled with Faye on our last three international trips. So far we have been fortunate enough to not need to use the product but we have considered the Peace of mind well worth the price. All of our interactions including usage of the app have been very professional.

I am lucky that I have only had to file for help with my travel insurance twice over the last 25 years. The first one was horrific to work with. I will always use Faye. I had a travel partner cancel 3 days before the trip. Faye was very understanding and after I provided the information, I received the payoff. You hope to never use your insurance but I feel very good about recommending Faye to friends and using again!

A friend recommended Faye Insurance for our three week European trip. She had had a wonderful experience with the company. I was tempted to skip getting insurance, but I’m so glad I didn’t! A flight delay caused us to miss a prepaid shuttle (by six minutes) and caused lots of headaches. The shuttle company would not reimburse our money, but Faye did, no problem. It was a very simple process to submit the information and receive reimbursement. The customer service is fabulous and the website is very easy to navigate. I highly recommend this company!

I highly recommend Faye insurance when traveling overseas. The application was easy to fill out as well as making the payment online. Unfortunately, on my fifth day of vacation I had a very bad fall and had to go to the hospital. They took X-rays of my knee, had an IV to take the inflammation and some of the pain. My knee was so bad I couldn’t put my foot down to walk. The emergency room doctor prescribed several medications and a brace. As soon as I got back to the US, I fill out the paperwork that it was required and with in a week I received 100% reimbursement for all the expenses. Faye’s costumer service was fantastic. Always willing to answer any questions or concerns that I had. I will definitely be using Faye insurance for all my future vacations overseas! Maria F.

Luckily we did not need the insurance for any mishap which is good. My only complaint was that the eSIM did not work well when abroad. I was not able to connect to something as simple as Google, I got locked out of my email (but as soon as I got back to the states my access was perfectly fine). I ended up paying $80 extra to sign up for the Verizon Travel Plan on top of the eSIM so that I could have access to text, data, etc.

After a long trip from Finland with our 18-month-old, we unexpectedly landed in Miami instead of Fort Lauderdale — turning what was supposed to be a smooth journey into quite the headache. Thankfully, Faye Travel Insurance made everything so much easier. We worked with Candice **, Claims Specialist, who was truly exceptional. She was responsive, understanding, and handled our situation with so much care and professionalism. Thanks to her and the Faye team, our claim was processed quickly and we received $1,200 back without any stress or complications. Traveling with a toddler can be unpredictable, but knowing that Faye had our back gave us real peace of mind. I can’t recommend them highly enough — their customer service and efficiency set a new standard for what travel insurance should be.

Great insurance and also available 24/7 real human support!! I appreciated that even when not needed, it was a great touch. App said ask for pizza recommendations and they were ever so kind and to oblige when making such request on application. Fast and easy to select coverage and plans.

We were nervous to take this trip. This was our first trip overseas. It turned out to be a wonderful trip. We have no claim. But having Faye as our travel insurance gave us peace of mind, knowing we were covered from the moment we left the house until we got back home. We trust Faye.

Working with Faye when I had a lost luggage claim was easy and they were helpful in recouping some funds from the experience. It's great to have peace of mind knowing that your covered when traveling and, if you should have an issue, the insurer you've chosen is going to be there when you need them. Will definitely use Faye again when traveling.

We have purchased trip insurance several times over the past ten years. I read the online reviews to help me decide which company I’m going to use. Many times people give a five-star rating but haven’t needed to file a claim. Fortunately, I haven’t ever needed to file a claim in the past either so really don’t know how the other companies compare to Faye. This trip we had a couple of issues with canceled transportation in Europe. I filed two claims with Faye, and both claims were processed and paid within a week. I was extremely pleased with how easy the process was. I will definitely be using Faye again in the future and will recommend them to anyone who asks for a recommendation for trip insurance!

Up to now, I have not received my check from Faye, it has been 2 months. My claim was approved but I was not paid. I asked to talk to the manager and not once did the manager call me. They say in 48 hrs., the manager will call me and no one did. They just keep on saying in 48 hrs., in 10 business days you will get the check. The check never arrived, the manager never called me. Up to now, I am waiting for a phone call from the manager, for my check to arrive? I hope Faye gets this message and address my concerns.

I used Faye Travel insurance for a 5 week trip to Australia & NZ. I didn’t think I would need it but, just in case! Turned out a cyclone struck Australia and our trip was interrupted. Faye paid my claim for airfare, lost accommodations, and new accommodations. Everything was submitted through the app or email and they were very responsive. I will be using them again soon for a trip to India.

Even though I did not need to make any claims, I was very impressed by the process by which I purchased insurance from Faye. I also appreciated the email from Faye shortly before my trip reminding me of my coverage. The personnel that I spoke with were very helpful and professional. Highly recommended.

I used Faye for the first time when traveling to Japan. It's a super great app that keeps your flight info up to date and what gates you need just as though you were in your flight app. It also provides weather daily for where you are traveling and a currency calculator. I used their app a lot while out there! Fortunately there were no health issues for me or my travel companions or any travel issues, so I didn't experience having to file a claim. They are inexpensive and I will definitely use them again.

We had very little problems in our travels, but we knew we had Faye's virtual wallet if we ran into any problem in our travels. We downloaded Faye's App which gave us updates on our flight information. We would recommend Faye Insurance to anyone traveling.

BUYER BEWARE!!! I purchased Faye Travel insurance for my trip. On my trip I suffered a medical emergency with my heart, also a Hurricane came. Damaged the villa I was staying in and rendered the place uninhabitable I had to be evacuated. I filed a claim and for 10 months they keep asking for the same documents over and over I submitted all my documents, medical reports, receipts, photos. Eventually after 10 months they denied my claim. So now it in the hands of my attorney as these companies must be held responsible for their (bad faith) insurance practices.

The process with Faye was effortless. From the initial estimate to the actual payment for the policy took very little time. In the end, I didn't have to file a claim but I was fully confident that with Faye, I was covered from injury, sickness or even if there was a problem with my flights.

We did not use any of the travel insurance coverage. The fact that we have it in case of an emergency gives us peace of mind. I cannot speak specifically about the product; I am simply glad that we have it available. The next time we travel, we will use this coverage again. Thank you.

One of the things about insurance is you hope you don’t have to use it. When selecting a company to do business with, you of course read the reviews of prior customers and try to understand their experiences with a product. I read every review I could about Faye before selecting them to cover my travel needs. When we were in Greece, my wife’s purse and camera were stolen. The claims process was simple, quick, and frankly, faster than I expected. We bought the insurance primarily for health coverage and hoped we wouldn’t need to use it. The loss/theft part of the policy was not what drew us to use Faye, but unfortunately we ended up needing it, and IT DELIVERED as promised.

Some travelers I bumped into in Greenland recommended Faye to me as they had a really easy time claiming for the delays & issues they had while there. While I thankfully didn’t have to make a claim this trip, I had peace of mind knowing I was covered if I faced an issue and that all would be very easy to facilitate via the Faye app. Easy & fast to join to get covered!

We have used Faye insurance for at least three trips and will in the future. The Faye app is easy to understand and navigate. Also love how Faye keeps us updated about our flights with gate changes, etc. We go to the Faye app now instead of the airline.

The best review is NOT having to use this insurance but the price to peace of mind ratio is worth 5 stars. A fellow traveler encountered a medical emergency and I realized how that easily could have been me or my husband. I hope never to use my travel insurance in future vacations but I will never go on another vacation without this.

I never had any reason to communicate with customer service or file any claims, but the different options offered and the total price were all great! From their replies to other questions online, I’m confident the experience would have been quite pleasant and we would have been well cared for, had we needed them.

Excellent experience and thank goodness I didn’t need to use the insurance but I was happy to have it. I will definitely using the insurance again. I will be recommending your company to my friends and family. Not to mention to my coworkers as well. Thank you!

Enjoyed the trip very much. Faye took all worries about issues that might happen and was very easy to set up. Compared to the cruise insurance it was more bang for the dollar. I always tell my friends about Faye for travel insurance and find it very easy to set up.

Thank God I did not need to use the insurance. But you gave me peace of mind and made it easy. The app was easy to use and navigate. I will definitely use you again! The price was reasonable and the best value compared to other travel products. Thanks!

At one point in our trip to Greece, a Ferry Boat strike was about to strand us on the Island of Naxos. My agent checked with Faye for us and we were assured any changes/interruptions would be covered. As it turned out the strike was moved to a different day, but I was much more at ease arranging other options for travel at the time knowing I any additional monies were covered.

I never had to utilize any of Faye’s services, but love having the peace of mind that it’s there if I need it. Anytime I schedule a visit to Canada, Faye is always my first choice for supplemental travel insurance. The application is quick, easy, and affordable.

I enjoyed the experience I had with Faye. It was comforting to receive updates about my flights, policy information, and pertinent local information (including emergency telephone numbers and popular radio stations!) whilst traveling. I felt like I was in good hands. I'll definitely use Faye for future travels.

The APP enables you to stay informed on the weather, flights changes, currency exchange rates. The Esim worked great in Norway, and the UK. I didn't experience a need to file a claim so I have no knowledge on that process. Be sure to add every country you ate traveling to on the initial purchase so you have all the information available for each country visited.

This company Faye Travel Insurance is a joke, a SCAM. I bought insurance for a trip to Bolivia, because my friends wanted everyone to be covered. After, I bought, it doesn't say in anywhere, that you'll be covered only after 48 hours, because they take your money, next day, I got into a MTB accident, I had surgery, called Faye, the open a case, they never said, you're not cover, because it has been less than 48 hours, they got all my documents from the hospital, they never said anything about you don't have insurance. Then, they declined it, because it was less than 48 hours after I bought the insurance, still, they don't want to give me my money back at least, Don't waste your time and money, they'll find a way not to pay you, if you have a claim. I'll give them 0 starts, if it's possible.

Once I purchased my policy with Faye, they sent me accurate information on the country I would be visiting. The information you usually have to search for on line was readily at my fingertips on the app. The information provided on the app was accurate saving me time before traveling and during my visit!

It really felt good to travel with insurance. It gave me a peace of mind that if something happened, I was not going to be left broke during my vacation. They also offered apps and travel guidance that made my trip easier to navigate. I also bought an eSIM through them and if was not compatible with my phone, so I tried what they suggested but it still didn’t work, so they refunded my money when I let them know. I really recommend them.

At the outset, discovered that your rates and coverage were very competitive. It was nice that we had no need for a claim. Your regular contact was most appreciated…seemed to reflect that your company was concerned about our wellbeing. A number of our traveling group also engaged your company at my recommendation.

While nothing went wrong on our recent European cruise/trip, having Faye was a great relief. The reminders about storing important documents, and pictures of luggage, etc gave me great peace of mind, particularly when I watched a fellow traveller struggle to describe a piece of lost luggage.

Perfect Peace of Mind - easy to use travel insurance, great email support, good coverage and very attentive follow up. Got the insurance we needed at an affordable price, and the timely reminders of trip related milestones were really helpful. We will definitely use Faye for future travel.

I was impressed by the real time updates that were provided to me during my check in and departure dates and times for my flight. They notified me of any delays in travel and reminded me to check in the day before for my flight. It went above and beyond what I was expecting.

I’ll start by saying I did not need to submit a claim during my trip. However, the reasonable price and piece of mind was worth it for me. As an unexpected bonus, I found their app extremely useful during my trip. My son took a trip to Japan right after my trip and I insisted he use Faye also.

Luckily we did not need to use our travel insurance but we really appreciated all of the extra perks... games, weather, info on our destination to name a few. We hope that if travel insurance and protection was needed, it would have been as well organized and easy to use as the app.

It was really nice having Faye as a companion on our trip, especially after experiencing delays and a cancellation. The up-to-the-minute notifications were great and many times in advance of the airlines. I will recommend Faye's services to family and friends for future travel. Thanks.

Tanya Branch! On our trip, the plane was delayed, we lost luggage, and then an illness caused us to miss two activities, be transported 3 1/2 hours to a hospital, then our return flight was cancelled (as were 200 others), and it was a big hot mess. After hours of documentation submission, FINALLY, I was connected with Tonya at Faye. She was understanding and a great listener, and if it weren't for her, I'm not sure we would have been reimbursed. Plus, she was available in the evening for me. What a professional.

I always use Faye for my travels mostly in Canada and Europe. The security you feel knowing you are covered especially for health care. I had to use it once in France for a minor problem and I am glad I had Faye. My vacation would have been ruined without it. I don’t think many travelers know that healthcare is not free to tourists.. It is well worth the price when you see the bills from other countries. It may be free for residents but not tourists.

We got a quote online. They sent us a link to purchase travel insurance. Clicked the link, paid by credit card. They never issued a policy and instead claimed payment was declined. The hold is still on our credit card so apparently were just out the money. Credit card dispute can't be filed until the charge actually has posted.

I love that Faye has my back! Luckily we did not have any issues, but knowing you are there takes away some of the stress of traveling abroad. I love how easy it is to sign up, understand coverage and input information. Faye notified us of our flight delays as well.

We loved how Faye kept us up to date with changes in gate assignments for our flights and communicated with us throughout the trip. That's something we've never experienced with any other travel insurance company and something we truly appreciated! Thank you!

This was my first time to travel with Faye insurance in my back pocket. It was comforting to have them along. I didn’t need them for a single thing, praise God!!! If I had, they were there guarding my back and my front. I told my traveling partner about Faye and how to contact them if need be. At first they were very concerned that something was wrong but I just told them how to access them through my phone if anything happened. Then they too took comfort that I had brought Faye along. Additionally, as a first time user, I had no idea they would follow my trip and inform me of gate changes and the like. That, was a big help that I did not expect but really appreciated. I have another trip scheduled next month and Faye is very neatly in my pocket. Now I know what to expect and they are very welcome to be with me. Thanks again!!!

Overall very good experience and digital experience is very good. Everything can be done from Faye App on iPhone. The flight tracking information was not accurate for two delayed flights and showed one delayed flight departed and in-flight when still delayed at airport. Departure and arrival details not integrated well. Overall very good experience with insurance product and experience.

First time using Faye and I’m impressed! It was super easy to select the countries I was visiting, customize my coverage with add-ons, and when I did get sick, using Air Doctor through Faye was incredibly convenient. The whole experience was smooth and stress-free. I’ll definitely be using them again for future travels!

As a travel agent, I've used several travel insurance companies. Faye wasn't just travel insurance; it was an experience. The app provided so much more. Details on the locations we were visiting. Updates on flights. Options to book transportation. I will be using Faye for all of my trips going forward.

My travel advisor Angela ** was great in recommending and handling. I've always appreciated having travel insurance and will always have it when traveling. I highly recommend this product and Faye's coverage seems to be one of the best out there.

We don't need to use Faye's insurance but I believe that if it were necessary, everything would go well. The price was fair. Getting the app makes accessing our coverage much easier and can answer any questions you may have. We'll use Faye travel insurance again for future trips. We'll also recommend it to friends.

Very quick path to get a policy. Had a small claim for medical expenses, which was easy to submit. Status available thru the app. Claim was paid into the Faye wallet - so I now have to figure out how to get it in cash (no option for this like a check or funds transfer).

I didn't need to really utilize my coverage, however the app made things so easy to reference. It also provided currency conversion I used extensively as well as a place to store images of things like my luggage in case of loss, passport, etc. It was a really involved app that really made me feel well taken care of.

Slightly better customer service.

I am so grateful I got travel insurance from Faye. I got covid on my vacation and contacted them right away. They provided me immediate guidance, where I could go find a dr. to get an approved test. They checked in on me and after uploading a few verifying documents they approved my claim within a week. It could not have been easier. The app is super user friendly and they also gave me an email to send documents. Erica and others that answered the chat (immediately) on the app were fantastic.

As a senior citizen, I’m always a little concerned when I leave the country. It was so good to know that Faye was on my side! I had absolutely no problems, but was glad to know Faye was there in case I did. I was supposed to leave from London, where I began my trip, but changed my mind to leave from Paris. It was absolutely no problem to update Faye. I was so pleased.

We had a medical emergency which thankfully turned out to not be as bad as we feared. The folks at Faye could not have been nicer or more helpful in providing us with support and information. World-class service. I had been told these folks were good. That’s not true, they are Great!

This was our first time with Faye and it won’t be the last. During a vacation in Portugal my wife was taken ill (great medical treatment) which involved ER visits and follow up medication. We kept all receipts and processed our claim on return to the USA. Tanya, from Faye, did a great job communicating with us and processed everything. We will definitely use Faye again, thank you!

To set up insurance was relatively easy. But as we had no issues while traveling we had no further interaction with Faye. So cannot really give any sort of rating. But they did keep me informed and I would guess they would have “come through” should a need had arisen.

I loved how convenient Faye was to understand my benefits and to get the insurance active. I always try to look both for more affordable and less steps to use service in everything I try to do, none of the other platforms helped me with that except when I looked up Faye. Added my name, destination, got the overview of the benefits, paid, and done.

The very reasonable price of this insurance was worth our peace of mind. The current geo-political climate caused us much uncertainty about flying overseas. Just knowing we could be evacuated in an emergency allowed us to enjoy our trip without the worry. Will recommend to our friends and family and we will use again.

I was in France and became ill towards evening. I was for certain I had a bladder infection. I clicked on the medical assistance link and within 40min had a virtual physician appt at 1040pm no less. I'm in medical profession and so I knew he did a great job! Had a digital Rx and went to 24 hour pharmacy and all good by midnight. Impressed! I will never travel without my Faye travel insurance! All covered by Faye on the spot through the app.

It was an amazing trip. No issues until the end, the flight from PDL in the Azores to Frankfurt was 3 hours late. I was worried I'd miss my flight home. I did not but the updates helped and I knew if I missed my flight that you had my back.

I will never buy travel insurance from another company. Faye is honest and reliable. As seniors who travel frequently, it is worth the few extra dollars to know that this company comes through for us!

We went online, specified where we were going, got a price and we took the deal. It was a peace of mind at its finest. I downloaded the app. It was easy to see what coverage I had. I could have also kept track of my plans like airline flights but I chose not to do that.

We had no emergencies. Therefore Faye was perfect! 😂 The registration process was efficient and the follow-up on trip détails was good. The premium was a little high, but we want full coverage on our trips. We selected Faye based upon friends' recommendations and have chosen them for all of our trips since. We appreciated the pre-trip check-ins from the company.

Was very comforting to know my and my grandson's health care would be covered, God forbid something might have happened on our overseas trip. I never worried. That was peace of mind. Faye was also very reasonably priced. I felt I could not leave home without it. Thank you Faye. Thank you. Thank you. Thank you.

Faye contacted us before and a bit during our trip to remind us of our flights, etc. We had no issues during our trip but it was nice to know that they were there if needed. Would not hesitate to use Faye in the future. Faye offered the best prices for our travel.

We're fortunate that we didn't have to use our insurance but Faye kept us up to date on all of our movements. They did a great job. Highly recommend them for a competitive price for a superior product. Their website works well and answered all our questions.

I had never used travel insurance before and worried that it wouldn't really help me or make me jump through a lot of hoops. But when our daughter needed surgery and we couldn't leave the country, Faye gave us great customer service, an easy to use app, timely responses, and even utilized email communications for when the app isn't enough.

Only the 2nd time I used Faye and the first time I had to file a claim with any travel ins co.. Unfortunately my wife passed away while we were on a transatlantic cruise to Spain. Very unexpectedly. She passed way the night before we arrived at our first port-of-call (Ponta Delgada, Azores). I notified Faye of the situation and from that moment on I cannot imagine any better service, support and communication. Faye's claims service handled all the issues concerning the processing of my wife's remains back to the US. A big relief to me. Considering the circumstances I can't think of anything they could do better. Great company.

We had a wonderful experience on our two-week tour. Mark was awesome and took care of our entire group like we were family. He was very knowledgeable about every place we visited. We returned home with many wonderful memories of all of the interesting places we visited. I would choose My Ireland Tours if I were to return and want to see the country again as part of a tour.

Took many days searching for the right coverage I wanted at the right price. Found Faye's first computer contact was kinda aggressive. Called a real person to turn off loud frequent promotion emails. I kept searching for all the 100s of services offering huge costs and overwhelming fine print. Ironed out what specific priority and secondary features of my travel insurance. Made a matrix of features vs companies. Went online again with another shot with Faye and they hit exact needs at an excellent cost. Signed up within minutes and happy. Called back a day after to adjust my return day coverage and was updated in minutes. That whole experience was great for an old single guy -- and no feature was needed. Thank you Faye! I'm looking forward to my next international trip.

My wife and I did not have to use Faye insurance but it was peace of mind to have the insurance if anything were to happen on our trip. I know Faye would be there to take care of any problems. The trip was fun and we had a lot of port wine along with watching how the wine was made and aged. We also had the sightseeing of a number of cathedrals and not to forget the food was wonderful.

The affordable coverage options and easy to use application was a gift to me. As well as tracking any delays ahead of pending claims and alerting me in a timely manner. Just an overall amazing experience!! I could not ask for better Automated services, updates and/or assistance. Would recommend this service to any and all.

My husband and I planned a celebratory retirement trip to Lisbon and Sao Miguel. The trip was a significant investment so we decided to purchase travel insurance. We read good reviews about Faye so we chose to insure our trip through Faye. My husband experienced a rapid onset infection in his foot and had to be hospitalized just before our departure date. I reached out to Faye and through their app, uploaded hospital records of the injury as well as receipts for payment for their trip, as well as our cancellation receipt through the travel agency. Faye was seamless, within 10 days our claim was processed and our full coverage amount was returned to us. I highly recommend Faye to bring you peace of mind! Reputable, dependable, and reliable!

I had serious problems getting a component of a claim. Their communication internally is abysmal. You can go in circles for weeks. I never got paid for on bill their approved. They claimed they paid. I proved they didn’t. The conversation restarted five time with a new person every time. No continuity.

I just returned from Greece and Faye was fantastic. I learned so much and feel so grateful for her deep and rich knowledge of old town. Her willingness to answer my million questions was amazing and I learned so much. I feel grateful for her time, energy, effort and ability to heard cats.

First time client of Faye. Easy to buy online and determine ins needed. Each time I called, always got to speak to someone personally. Appreciated the updates about our upcoming flight info before and during our trip. Thankfully had a smooth vacation without claims needed, so unable to comment on that, but will use Faye again for future trips.

This was our first experience with Faye. I don't think I utilized it as fully as I could have, so will work on that for next time. My husband was injured on our trip and had to visit the ER on our cruise ship. Filing a claim with FAYE was easy and we were reimbursed in full within a week. We haven't had any complicated dealings with the company, but our first one was terrific.

I just wanted to thank you, Faye, for the care you gave to all of us on our garden tour. You were a shining spot in every day. It was so impressive to have access to the private homes and gardens that we saw. Can't think of another way to get such an "insider's view" of that area of the world. With many thanks, (one of the sister pairings) Laura and Suzanne.

I was skeptical buying travel insurance, most of me wanted to think that it would be a waste of money that is all hype and empty promises. I was very wrong. The unexpected happens, and Faye was amazing in supporting us in recovering for our unexpected costs. flight changes, a death of immediate family member, hospital stay. Jordan made the process simple and as positive as was possible given the circumstances. I will be using them for all of my travels in my future and will be recommending them to all of my travelling friends strongly. Thank you guys for your understanding and support through the clams process. 11/10 experience.

I have yet to make a claim, but from the perspective of ease of purchase, control over amount of insurance, and responsiveness to questions, I’ve found Faye to be the most transparent and useful travel insurance. On my most recent trip I used their e-sim card and it was a breeze. The true test is in making a claim, but my experience so far has been positive.

My travel agent Mandy ** was amazing!! She took care of every detail — flights, hotel, transportation, and even restaurant and activity suggestions tailored just for me. She even prepped me with a custom travel guide that included what to pack, local tips, and can’t-miss sights. Because of Mandy, I felt totally prepared and never once had to worry about a thing. I will definitely be using her again and have already recommended her to my friends who love to travel!!

Although I did not need to make a claim of any kind, it was reassuring to receive communications from Faye. I was in southern Spain when there was a country-wide electrical blackout for 18 hours. Faye asked whether I needed assistance because I just returned from eight days in Morocco. Luckily, my flights and other travel arrangements were not affected. And a friend provided a candle and lighter! It was great to know Faye was there for me if I required assistance.

Our trip went smoothly and we didn’t encounter any problems. From the beginning after signing up Faye kept in contact with advice and information. This made me feel I could rely on them in case of an emergency. I hope to use them again in the future and will recommend them.

I waited to the last minute to get the insurance. Debated on getting the insurance because we were doing an Alaskan cruise since it is in the United States. But after truly considering what if we needed to be flown home and if had to be admitted to a hospital. Better be safe than sorry. I picked Faye because they were so helpful with all my questions and so easy to get the policy that I needed. Not to mention the policy was easy to understand.

We originally bought Faye travel insurance because it was the best price for the most coverage; by a fair amount. Their rental car insurance was much less expensive and expansive than other travel insurance companies. What gets it a five star rating though is the service. Our return flight was canceled by United (which gets one-star for repeated incompetence) and Faye contacted us to let us know that the cancellation was covered under our policy. An insurance company that contacts its customers to tell them to file a claim - how much better could they get than that? Well they did, with clean, fast, and well organized communication. Great company to work with!

My wife and I planned to take a Rhine Cruise in May. We were arriving 4 days early to spend some time in Copenhagen and extending the trip by 4 days at the end to spend some additional time in Switzerland. We were unable to take the trip due to illness. We purchased travel insurance thru Faye Travel. Faye refunded all of the expenses that were not refunded by the cruise line. That also included refunding the flights. We are completely satisfied with Faye Travel Insurance. Once we provided them with all the paperwork, they approved all the expenses in less than 48 hours. They were easy to work with, and communicated what we needed to supply to get a refund. I would definitely use them again, and I 100% recommend them to other people considering purchasing travel insurance.

Faye provided the most exemplary support throughout my five week vacation in Europe. When I needed a doctor? Faye set me up same day with a doctor in Spain… and I picked up prescriptions 30 minutes after my video call. Need to find your luggage? Faye can help. Travel with Faye for peace of mind. I won’t travel with Faye ever again.

Had an infection in my finger and used the telehealth option. Got a RX in 10 minutes. Super simple and the app is a travel companion! Loved the reminders on gates, arrival times, departures, flight check-ins! Pricing was good and would purchase again. The technology paired with insurance makes this better than most. Most companies make you wait for service.

We stayed healthy during our three month stay in Italy. There was one time when our daughter had a rash and we were able to schedule a home visit from a doctor that was in the network. They came next day. And it was super simple and easy. Would definitely recommend.

We got stuck an extra day in Mexico due to bad weather in Dallas, and our flight was cancelled. We had extra expenses for an overnight stay until we could fly out the next morning. We were reimbursed for our hotel stay, meals and some supplies since we had already checked our luggage. Alexis was wonderful and stayed with me from start to finish. I received prompt responses and she really cared about my case. Thank you.

Faye was very clear about what they covered. Customer service answered my questions quickly so I could select the exact coverage I was looking for. Lots of communication leading up to the trip and during it. Unfortunately, our return flight from overseas was canceled and we had to rent a car to go to another airport and buy same day tickets which were very expensive. Filing a claim was straightforward and their customer service was very responsive. In the end, they ended up paying for the car rental and the differential in airline tickets, plus a trip interruption fee. Funds were direct deposited into our checking account.

Fortunately we didn’t have to use the insurance but always the peace of mind.. Price seemed fair for the 4 of us. It was Easy to purchase online.. Can’t comment on actual implementation of emergency services or customer support. It was our First time buying from Faye. Think I would buy again.

I traveled to South Africa with the confidence of knowing FAYE had my back if I had run into some kind of emergency. From the moment I purchased my travel insurance, FAYE was in touch and let me know all my options, and how to go about it. Thank you for the peace of mind during my trip!!

We used Faye to cover our trip to Africa. We found that Faye was had all the coverage we needed at a price more reasonable than others. They have a usable app for policy info, contacting if there are any claims or questions. We've never insured a trip before and Faye gave us the peace of mind for this trip in case we needed it.

We were so very glad to know that we were traveling with Faye. We didn’t have to worry about possible medical care or any problems. All we had to do was call and ask. Peace of mind is worth your weight in gold. And we certainly had that with Faye!

I became ill while traveling in the UK. Would have taken hours in ER or days waiting to see a doctor to get medical attention. Through Faye, I quickly found a doctor to video chat, diagnose, and prescribe medication that day. The consultation was at no cost to me. The doctor was helpful, cordial, and quick to respond. Best part, it didn’t disrupt my vacation.

Faye team is working well! I opened claim and sent all information including the expenses using Faye application. After 10 days I received summary claim confirmation, signed and sent back. Claim was finalized for my Trip Delay.

I had a complicated travel claim involving multiple moving parts, but Candice from Faye handled it with exceptional care and professionalism. She was responsive, clear, and proactive throughout the process, making what could have been a frustrating experience feel smooth and well-managed. Thanks to her, I feel confident using Faye again for future travel.

This is our second time we have used Faye. The sign-up experience was easy to do online, good coverage with detail information, and good updated information during the process. I would definitely use them again and have already told some friends about our experience. Good job Faye!

Fortunately, we did not need to use our travel insurance as our trip went amazingly, however, I do like the features that this offers. They were easy to get in touch with when I had questions, it linked into our airline and sent us updates. Would highly recommend for anyone traveling abroad

Amazing trip! Amazing experience! Amazing group travelers!!! Will remember forever! Thank you!😊 Both cities, unique in cultural, historical and architectural style. Not on my destination radar but so glad the invitation to visit was extended! No regrets in any way!!!! Very educational and informative! All the best in future projects and trip endeavors!! Dana

We purchased a full Faye travel protection plan including CFAR in January 2024. Our trip took place in September and October 2024. We suffered a COVID illness during our trip causing us to miss six days and six nights of a bucket list tour. Transportation, some meals, all tours and sightseeing during this period, as well as prepaid additional excursions have all been denied by Faye. Additional medical expenses have also been denied. When I initially called the Faye emergency line indicating our test results, we were advised to take care of ourselves and do whatever we needed to do with regards to hotel, food, medical, transportation including air, in order to rejoin our tour. We were advised to keep all of our receipts and not to worry, Faye would open our claim and we could submit our paperwork sometime after our return home. We submitted everything.

My luggage was lost on the way back from a recent trip, and Faye will NOT COVER the expenses of a few items I needed immediately. Yet, their automated response noted that luggage had to be lost for 12 hours. Mine was lost for 3 days. I filed a claim for some electronics I needed for my computer, including a charger for both the computer and phone. After 12 days of filing a claim, they noted that they do not cover luggage on the return trip, as the trip has already ended.

We used the currency conversion and your communication is quick and reassuring. Your document keeper is an easy way to store boarding pass and passport. We had to get medication and a doctor's prescription and you helped with that too. Thank you. I appreciate your help and support I've never had a good thing to say about an insurance company before.

I didn't need any services but I felt good about this travel insurance being there if I needed their help, with their toll free number and the assurance they would be there for whatever reason. I will for sure use this company if and when I travel again!!!!