Faye Travel Insurance Reviews

The good news is that I always feel confident when I travel knowing that Faye is there if needed. The better news is that fortunately they have never been needed. Hopefully it will stay that way for our future adventures together.

Faye was a great asset to our 6 week vacation to Ireland. We had peace of mind knowing that we were covered for any emergencies that might arise. None did. Thank the Lord. Faye was great at keeping us up to date on our flights as well.

I especially appreciated the email with all the pertinent information, all our flight info, and activities we signed up for. It was an easy reference tool for us on our journey. I could always find the email and see what was next with write-ups and pictures. Very engaging.

We tried to claim after my daughter had a medical insurance overseas. We sent all the required document. We travelled 3 months ago and their only response is to keep asking us for more documents. This is the absolute worse travel insurance ever. They simply want to wear you out so they don't have to pay anything but happy to accept your premium when you are purchasing coverage. We are still struggling to get a cent from Faye Travel.

I bought Faye Travel Insurance for a trip to Croatia, which I had to cancel because of cancer. I paid for the cancel for any reason package, which apparently only pays up to seventy-five percent of your cancellation fees. I think we're now on the eighth to 12th week. I had to respond to them to ask where my the resolution was. They've now sent me two things to sign. I paid more for the insurance than I'm actually getting back. Frankly, I would never, ever, ever use this company again.

We have a friend who recently became a Faye representative. We decided to use her services to plan a quick anniversary trip. She gave us so many options and unique experiences. It was well worth our time to have our vacation planned by Faye. A great way to find some fun discounts and unique experiences.

They were very good at keeping me informed about my vacation/trip. They would send frequent reminders about our trip which was helpful. They kept us informed about their services and what was available should we need them.

Having the available coverages that I wanted was calming and reduced any unnecessary worry. While I fortunately did not need to use any of the resources, the price of the less anxiety was worth it. Great coverage!

This was the second time that I purchased Faye Insurance for my travel. At 73 years old, I love the security of having good insurance both for health purposes and to cover unexpected changes to my plans.

My first time using Faye, but I felt confident that if I had any issues, I could trust Faye with helping me with the problem. I had read many good reviews and will use Faye on my next overseas trip. It took some of the stress out of traveling.

It's a good feeling to feel safe on a trip unexpected situation can happen!!! Having Faye as a coverage was the best decision :). It's simple to apply for your vacation coverage.... I needed to ask a question and they responded right back! Traveling is exciting and stressful enough. I really appreciate the quick responses!! THANK YOU :).

Faye gives me the confidence to travel internationally with my 1-year-old, knowing that I have the coverage I need. I appreciate the ability to customize my coverage to meet exactly what my family needs. I also really enjoy how easy the app makes it to chat with support, manage my coverage, and even do things like manage my flights!

I have used Faye twice for recent trips. Both times I found them to be easy to work with, thorough & responded quickly to questions I had once I was signed up. I highly recommend them for your travel insurance needs!

Happy to report that the insurance was a waste of money -- once again, we didn't need it and everything went well. But there were several elements that might not have gone well, such as an airline that was canceling thousands of flights because of Iran war, and it added greatly to our confidence and relaxation to have a solid travel insurance company behind us.

I was so glad to have Travel Insurance by Faye - I didn't need the coverage, but was so glad to know that it was there. It gave us peace of mind. I will use Faye again and will recommend them to all of my friends.

No one ever wants a crappy experience flying, but it happens. My wife and I were on our honeymoon, we got stuck in Atlanta for 24 hours on our way to our final destination. Faye paid for our stay and relieved our stress.

It was very easy to arrange for travel insurance with you all, I really appreciated that. I got really sick one day on the trip and thought I might need to call you all for help getting home and that gave me a lot of comfort. Things worked out fine and I didn’t need to use the insurance, but it was so good to know that you all were there.

We used Faye for our 30th anniversary trip to Italy. It was going to be a 10 day trip, but unfortunately my mom passed away on day three. It cost us over $8,000 to get home. After submitting the documents we were reimbursed within days with them. I would highly recommend them to anyone traveling because they are truly a special company!

This was my first time using Faye for travel insurance, and my experience was all positive. While I didn't experience any travel disruptions or issues (thankfully!!), I was nevertheless surprised and impressed that Faye sent me regular travel updates like reminders to check in for flights, gate changes, and boarding times, usually before the airline notifications. Overall, very positive experience.

Fantastic experience. They are so easy to use and purchase the insurance you need. I purchased travel insurance and then learned from the cruise line that we didn't need to have it. A simple and pleasant call to their toll-free number, and they refunded, no problem, no questions. I will use again for future travel needs for sure.

Having the perfect combination of our tour guide Souf and our driver David, they made our 12 days exceptional in Morocco. They made sure we saw everything that we wanted to see and more. If we return to Morocco, we would only use them.

We have never purchased a comprehensive trip and international health coverage policy, but felt this would be necessary due to our remote destination in Tonga. The online process was simple and fortunately, while we didn't use the coverage, will likely obtain insurance on other planned overseas travel.

This is a fraud. They will absolutely take your money and then if they need to pay out, they will absolutely do everything to avoid it. This includes lying and trying to pretend the airplane issues started before the coverage, even though the airline has a record of when the issues started. Do not use this service. They will absolutely take your money and leave you stranded without assistance in another country.

Signing up with Faye was easy and I was able to do it just a few days before my trip. The peace of mind was worth the cost. I enjoyed the Faye app and received notification on flight delays on my return trip faster than the information I received from the airline.

I'm so glad I went with this service. My entire experience with them was above and beyond expectations. I was skeptical it was just another unnecessary addition to my trip, but found out quickly it was a wise choice. They had my back before, during and after my trip so, from now on any time I travel they will be included. Great service.

The App was so nice to do quick currency conversions, check flight times/ delays/ and general information on the countries we visited. I will be using this travel insurance company for all my future trips. It was seamless to keep everything in one place.

My wife and I bought a Faye policy to cover a 15 day Viking ocean cruise in the Mediterranean. My wife became ill and was charged for the ship doctor visit as well as medication. She also was unable to attend one of our pre-purchased excursions. The cruise also missed three of the scheduled ports due to weather, although Viking replaced two North African ports with two other island ports. Once we were home used the Faye app to file claims for the above. It was my first time using the Faye app, but it was quite easy to navigate. I thought I had provided all of the data they requested, which was a lot. However, this began a three month long process to close our claim, which we just did today.

This is the second time I have used Faye Insurance. They are on the ball, so quick to answer any questions. They keep up with your flights and let you know about delays. I had to make a claim on my last trip and it was quick and easy. I’ve used a different insurance company a few years ago and it was a major pain to put in a claim. I’m sticking with Faye Insurance.

Horrible. Rude customer service hiding many important points in huge contract which In the end will exclude whatever happens to you from being covered. Avoid at all cost or might as well travel without insurance.

Thank you for your help with the trip. I felt comfortable knowing my trip was insured and that my agent helped make the most of our time. We will recommend this to our family and friends. Unfortunately, the review site is very complicated to use and that is not very helpful. Also, the Chat feature was not helpful. I have said a 5-star but now I feel like it should be a 3.

I like Faye Travel, always on top and responsive right away even with small issues. Always checking of my trip and giving me reminders when check in time with my flight. Definitely will use on next adventure.

I was happy to have the peace of mind of trip insurance. The only thing that annoyed me was that I couldn't add my rental car to my policy. I get rental insurance with my credit card, but the car rental place insisted that we purchased insurance through them. I reached out to Faye to see if I could add it to my policy and they said there was a 48-hour waiting period. I guess that would've been helpful to know ahead of time.

I didn't have to actually use the insurance I bought but Faye was the best priced, and I found the app and all its options extremely good. It notifies you of flight time changes, baggage claim info (most of the time), gate info and, since it uses location info, the nearest doctors and pharmacies as well as local emergency (police, fire, medical) numbers directly in the app. It also can notify your designated contact of your safe arrival after each flight. Very nice!

We encountered a blizzard which shut down the airport for multiple days and we could not get to our vacation. Faye decided that since we had gone to the airport, our trip had started therefore they wouldn't pay for the trip. The person on the phone could not come up with any circumstance under which they would pay for a trip. I can't imagine why anyone would ever use Faye.

Very easy enrollment and outstanding communication via app, email, and phone calls (if necessary). Moreover, Faye made the whole process so streamlined, and if you did need to call a Faye rep., they spoke in perfect English, with no accent!

Our trip was good although we had to miss one excursion due to my husband's ability to handle all the up/down and walking. We do feel like the wording on how rough the terrains is for the older folks isn’t accurate. We also had a very rough night at sea even after having to miss a port due to the weather. Although you really weren’t able to move around the ship due to safety. The winds were at 80 knots. Pretty rough, thank God we arrived in Spain safely.

We felt comfortable knowing we were financially covered for any unexpected problem for our month long trip. You can not put a price on knowing you are covered from loss, health or injury or travel complications. We will always seek coverage while traveling.

Faye was very easy to sign up for and kept me up to date on what was going on during my trip. I will indeed use their insurance again. Best thing is that I didn't even need to call in on any of the secure insurance items. Welcome home.

Faye Travel Insurance gave me a peace of mind when I traveled to Vietnam. They’re reasonable to afford. The money converting in the app is very helpful. The reminder messages are very nice. I like the service very much. Everything was very smooth for my trip. I didn’t have chance to make any for reimbursements to see how the process would be. Maybe in the future, I may have a chance to contribute another review.

Great experience! Got updates regarding flight delays thru Faye than the airlines! Thanks for doing such a great job for us. Felt covered and made aware of any changes throughout our travels.