Faye Travel Insurance Reviews

Although I did not have to file a claim, thank goodness, it was nice knowing that I was fully prepared in case I needed insurance. In Alaska, we hiked, was on a cruise, had flights, and did a lot of sightseeing. We purchased CFAR, and was a good choice. I had to call once to ask a couple of questions prior to the trip and the girl was friendly and answered all my questions. I will use you again in the future.

It was very easy to find a travel insurance quote and purchase the same day. There were tons of benefits and coverage I didn't even think about. This company provided the best value at a competitive price. I would recommend this company to anyone looking for a simple travel insurance experience. It left me and my wife worry free while on our 2 week honeymoon!

I like the fact that I could click on options on how much to cover for specific items (such as lost luggage) and lower the cost. I was only interested in the medical coverage so was good to be able to eliminate items I did not care about and thus lower the cost.

Updated on 09/16/2023: Worst for trips abroad. Your Questions will get answered by Chatbot. No real person. With Faye, you will be talking to chatbot (automated customer interaction) all the time, no real person with a clear understanding of your issue and with a minimum of empathy. I file a claim 50 days ago and still waiting for Faye to give me any update. This is day 50 and I am still waiting for Faye to contact the hospital I went.

We looked around for travel insurance and this was one of the better deals we found for the coverage provided. Their website made it super easy to sign up through. They give you many options for coverage and with every step you see the price change. No hidden fees. They have an app that you can refer back to as well. We will use Faye again for our future travel insurance needs.

We felt fortunate to have Faye travel Insurance when we took our trip to Africa. We changed planes several times, both going and coming home, and lost luggage was a real worry. Also we had medical insurance while in a third world country, which was a relief. We worried about nothing thanks to Faye! Fortunately, we never had to use the insurance, but had all the numbers at hand if we had.

I spent weeks studying travel insurance along with all their loopholes. It was overwhelming. When I discovered Faye and read their ‘to the point’ policy I purchased it. A day or two later I realized I had made a mistake on my travel dates so I sent a message and was credited the difference immediately. Couldn’t be happier with the process. The app is simple to navigate and alerted me to gate changes at the airport. My trip went flawlessly so I didn’t have to file a claim. I would wholeheartedly recommend this insurance to others

Luckily, I did not need to activate my travel insurance. But it definitely gave me peace of mind while I was traveling in Mexico. I knew that if anything happened, my insurance would cover a majority, or at least the major things I was concerned about. I compared the coverage of my Faye travel insurance policy with other companies, and this one came out on top. It was definitely more inclusive and comprehensive and gave me the peace of mind I needed!

This is the 1st time that we have purchased a Faye policy. I read great reviews. Our return home was delayed by a volcanic eruption in Mexico City. We were in Acapulco and had to stay an extra night. Faye worked with us the entire time. They even approved a doctor's visit for me when we were in Acapulco. Fortunately, I didn't need to make that visit. Overall, they were great! Highly recommend because of the ease of contact with IM and email, and great care and customer service. Already purchased policies for several more pending trips.

I can only rate the ease of obtaining travel insurance through Faye vs. having the experience of using and/or filing a claim through the carrier. It was very easy to determine and purchase travel insurance through your website. Would be a more accurate rating if services were actually used, but personally glad I did not have the occasion to.

Faye has a fabulous front end, a very fancy social-media friendly interface that looks slick, easy, and fun. Behind this front end, however, is a very ugly, very old school underwriter insurance company who behaves like any ugly insurance company - they do whatever they can to wear you down so you give up, they are not in business to pay out claims. What you'll notice about most Faye reviews online is that the person did not actually need to file a claim with Faye. Most of the reviews talk about the great interface and the front end being friendly. That's great but meaningless, you are not buying a bot service, you are buying insurance. And I actually had to file a claim with Faye because I got very sick while traveling and I can tell you first hand, Faye was a disaster.

Thankfully, we did not have to use the insurance, but I was very impressed with the communication from Faye. Downloaded the app before we left for Europe. The flight information received was very useful and a nice touch. I had the feeling that Faye was there for me during the whole trip. I am definitely a Faye customer for life. Terry

Customer Interface was easy to use- pricing easy to understand - my travel specialist recommended your service to us and it’s good to have the peace of mind to know that you’re protected when traveling out of the country. I would recommend your service to a friend.

It was my first time to take a month off and visit Italy. While working with my travel agent and doing my own research, I found out I should get insurance. I chose your company! I was given an update regarding a possible strike! It was helpful to get that information!

Fortunately, we did not have to actually use your insurance, but it was very easy to obtain, and we were very happy to have it if anything had happened. I feel confident that your company would have taken care of.

After researching many travel insurance options, Faye stood out for many reasons. It was the easiest to sign up for, the least expensive and the most straight forward when it came to what was and was not covered, plus the app was great. The customer service was incredibly responsive. Fortunately, I did not need to use the insurance but it gave us peace of mind traveling with Faye.

Everything was fine with the exception of the car rental Insurance. I did not have confidence, after communicating with a representative, that we would have the needed coverage. So I should not have purchased the add on. Money wasted but a good lesson learned.

The overall experience has been great. The on-line process is straight-forward and easy to understand. During travel, the use of the app worked well. And the Customer service responses were timely and thorough to ensure that our travel disruptions were handled properly.

We had a flight canceled. We gave a call to FAYE. We were thoroughly impressed with the person who answered the phone and gave us the information as to what to do. It was flawless. We were pretty shocked not to run into any bumps. We were so impressed that we would never travel without getting insurance from Faye's again.

My husband and I purchased Faye trip insurance for our honeymoon in Thailand. We thankfully had a smooth trip and did not end up using the insurance. The app seemed very user friendly and the price was reasonable. They sent a nice email the week before we left with important and helpful info to consider for the country we were going to.

In the past, I used another insurer who did not allow me to buy the insurance I bought with Faye because I was 70 years of age. I felt like being let down. But then Faye came to the “rescue” and did allow me to buy that compulsory-for-the-trip-organizers policy despite my “age”.

Didn't have any problems with this trip but felt secure because I have Faye Travel Insurance. You never know what could happen. In the past I have had some terrible experiences. Never know when you will be needed! A good investment! Thank you for being there!

I found Faye via web search for travel insurance. Good travel insurance at a good price. Easy to register and helpful information. Faye provided helpful travel tips. If this information was received a few months earlier it would have been a great help especially on visas.

We didn’t have to use the insurance while on our trip; however, I had to make some changes to the policy prior to the trip. The common was extremely helpful and made it easy to work with. Thank you for your help and support.

Appreciated the peace of mind the insurance provided. The email warning of the situation in France was extremely helpful since we had travel plans 4/13 and were prepared for alternate transportation if necessary. It helped to be proactive and not a victim of violence/strikes.

An earlier review by me gave Faye 2 stars because they were slower than advertised in responding to my claim. I am amending that to 5 stars because once they did get in touch they actually apologized for the delay and gave a reasonable explanation. From that point forward the process proceeded at a good pace and was very easy on my end. My claim was extensive and included medical, trip delay and trip interruption benefits. Faye not only sold me insurance coverage at by far the best price I found, but they came through for me when my vacation took an unexpected turn.

Online communication with updates excellent. Never had to file a claim. Will use your services next year when we return to Malaga Spain for the winter. Please continue with your updates. Thank you for the good service. Merritt

I had no problems reporting on my recent trip to Costa Rica. I thought it was a good idea to buy insurance due to my International travel. I plan to use your service again for my future travels. The process of obtaining was seamless and relatively simple.

Hard to provide feedback since we didn't have any claims, except to say that we were happy to know we had our trip covered. Flight info updates were sporadic. Sometimes we would get updates from Faye and sometimes we would not. Not sure why.

I will definitely use With Faye on all of my future trips. Easy and priced right. And of course trip insurance is always a good idea. When I couldn't log my flight details team Faye called me right away and they were very helpful.