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Farm Bureau Auto Insurance
Overall Satisfaction Rating
2.66/5
  • 5 stars
    9
  • 4 stars
    6
  • 3 stars
    1
  • 2 stars
    1
  • 1 stars
    20
Based on 37 ratings submitted in the last year
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Farm Bureau Auto Insurance

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278 Farm Bureau Auto Insurance Consumer Reviews and Complaints

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Page 1 Reviews 1 - 30
Rated with 1 star
Verified Reviewer
Original review: Sept. 12, 2018

A customer of yours hit my vehicle while my vehicle was parked. Your customer called me to state that she would repair my vehicle because she does not want the insurance to go up. There was no police report because your customer agreed to fix the damage that her son did to my car. Your customer agreed to arrange a rental car for my son to use while his car is being worked on. Later your customer texted my son that she would rather use her insurance to settle the damage since that was part of what she is paying car insurance for.

Donna ** was assigned to be the adjuster for my vehicle. Donna ** spoke with me stating that I should get a quote and take pictures and email to her, and find a body shop to take my vehicle in for repair. We got everything she asked us to get and emailed to her, made an appointment with the body shop, called Donna ** to arrange a rental vehicle like she promised, but she has not responded since the last week in August that we got estimate. I have called and left Donna ** messages, but she has not called me back as of today. No one should be treated and ignored like this knowing that the fault was your customer's son and not my son's. I need urgent attention to this matter.

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Rated with 1 star
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Verified Reviewer
Original review: Aug. 11, 2018

An insured of Farm Bureau rear ended me & I swear this has been the worst week ever. He received a ticket for driving too close & his big truck was damaged as well. The man handling the claim, Alvin, is the most unconcerned, rude, passive, cold hearted, mean individual I have ever had to do business with. 5 days has passed & Alvin says he still haven’t talked with his insured about the accident. I find that very hard to believe because his truck was wrecked as well. It was driveable & he didn’t wanna move it. He got it towed to wherever. And he was upset he received a ticket.

Do that sound like someone who will let 5 days pass from the accident without calling his insurance company. All I ask Alvin about is repairing my vehicle & getting me a rental & all he can say is, "We are not paying you nothing" until I talk to my insured. I never said nothing about paying me. All I want is my vehicle repaired & a rental car so I can get to my 2 jobs. But for whatever reason Alvin shows no remorse for the inconvenience that his precious insured has caused me.

All he can tell me is go through my own insurance & pay the deductible. Which is not fair or right to me at all so I will not be doing that. Farm Bureau has poor representation & inconsiderate people working for them. It’s a shame I have to now go on every site I can to let everyone know how rude these people are. Alvin need to be mindful of the way he speak to me cause he can easily be in my shoes one day & I know he wouldn’t appreciate being talked to so bad when you are going through something like this & at the hands of someone else. I have had dealt with other insurance companies with accidents & I have never experienced nothing to this magnitude. Whether it was my insurance company or the person who caused damage to my vehicle. Farm Bureau has the worst customer service.

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5 people found this review helpful
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Rated with 4 stars
Verified Reviewer
Original review: July 23, 2018

They are not quick to cancel and handle all my Insurance, Home and vehicles. And I feel that the rate hikes every year are too high especially since we have such a good record. They sent a letter that I did not appreciate last year saying that our deductibles were going up and when I called about it they said I had no say so and it was not up for discussion. Very rude and I did not like that they came and took photos of my home (outside) and property and I had no say so. They have had losses and said they are trying to recoup. I do not have good options in this small town as to switching so I guess they are as good as it gets here. Been with them 18 years and the people in the offices (customer service) are very nice. It's the company's attitude and their adjusters (some of the Agents) that tend to be rude.

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 21, 2018

I was t-boned by distracted driver who ran red light nearly two years ago and still in midst of mess due to Farm Bureau not paying medical bill beginning with ambulance. Nine months later received notification Medicare was paying bills. Now Medicare is looking for reimbursement and amount is at $10,000 plus. Have lawyer who informed me that due to MI no fault insurance if auto carrier gets away with NOT paying bills til one year anniversary date, I would be responsible for ALL medical bills. Had to start lawsuit against my own insurance, Farm Bureau, to force them to do the right thing and pay bills.

Although they paid most of them, finding Medicare has changed my primary carrier to be Farm Bureau and for any doctor visits, therapy and medical procedures even not related to the accident are being rejected by Medicare. Pay high premium for Medigap policy in conjunction with Medicare but does not cover if claim rejected by Medicare. This whole mess could have been avoided if Farm Bureau had done the right thing to begin with and what I paid premium for in unfortunate event of accident. I recommend everyone avoid Farm Bureau for auto insurance.

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16 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 9, 2018

Disgusting company that never returns your calls. It's been 2 weeks since they said they would mail me a check for damages their customer did to my car when they backed up into the front of my car in a parking lot.

7 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: July 5, 2018

I realize that they have many clients, however, I’ve been with them for years and pay my premiums semi-annual. Called Erica a week ago to add a vehicle to my policy only to find out I’ve not had insurance since April. Her response is she tried to call. I’m having phone records pulled to verify she did such but regardless when we have been in business together for the length of time and she knows my wife and I travel constantly as well as have several small businesses you would think courtesy would have been to reach out more thoroughly.

Furthermore I’d like to thank her for my lapse and increase in my liability insurance from $250 every six months to a now $850 every six months. Completely unacceptable. I don’t care about the policy of Farm Bureau. I care that my insurance agent after all these years didn’t have the courtesy to reach out more thoroughly and get ahold of my wife or myself to make sure that our insurance didn’t relapse. Thank you Erica. Do NOT recommend this company at all.

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7 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 14, 2018

I like the speed in getting claims resolved and in adding a new auto. Also so helpful, both agent and his office staff. I contacted the claims dept, someone came out, told me what they would be paying and I got a check within 5 days. I have had Florida Farm Bureau since 1986 and they are the best.

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Rated with 5 stars
Verified Reviewer
Original review: June 1, 2018

I've had no issues or problems whatsoever with Farm Bureau. Love it for sure. They have affordable rates, not a long line to wait. Fast and quick to get a vehicle added or removed off policy. The only thing I dislike is they do not offer commercial policies.

5 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: May 31, 2018

It was local and was the best over all price. They bundled my auto and home together. They offered either monthly, semi-monthly or yearly payments also. However the membership fee does not really cover many different offers. It is mainly a very small discount on products that you would not normally purchase all the time. Over all, Texas Farm Bureau Insurance has been a very good insurance company. I have only had to make one small claim, but they were there for me during the hurricanes.

3 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: May 30, 2018

My family has always used Farm Bureau. They are locally available and we can also bundle them. While they do a good job, your rates go up for minor fender benders. And although Farm Bureau gives a discount for safe driving, 1 minor fender bender and you are not eligible for the discount for another 3-5 years. That is ridiculous. Also, I wish that you could pay through a complete year with Farm Bureau. I would like to pay in January not December. Also, they could be cheaper.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: May 27, 2018

The prices are wonderful and competitive. They are the cheapest around town and it don't break my budget and I have two vehicles and additional insurance with them. Also, wonderful customer service. Always ready to greet me with a smile and answer all my questions. They don't make me feel silly when I have a question. They are not only respectful towards me but they also understand the fact that we work hard for our money so they help find the best rate. So their competitiveness was awesome.

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Rated with 5 stars
Verified Reviewer
Original review: May 26, 2018

I have Kentucky Farm Bureau Insurance. It is the cheapest insurance I have found yet. I have used Progressive and they charged me almost double what I currently pay. I like the fact that it is a small local company and the fact that it is cheaper. The office is very warm and inviting. Always clean and smells nice just like being at home. I also know when I go into pay my bill the girls there are always kind. They explain each policy and what it covers with reasonable rates and small start up fees. And every year they have a customer appreciation day for families.

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Rated with 5 stars
Verified Reviewer
Original review: May 25, 2018

It is easy to file a claim and getting the payment is easy as well at Farm Bureau Auto Insurance. Takes no time. The Shelby branch is awesome customer service but the prices could be a lot better. And paying a 25.00 fee each year and I get nothing in return for that fee. I do not own a farm so the fee they charge I get nothing from it.

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Rated with 5 stars
Verified Reviewer
Original review: May 24, 2018

Farm Bureau is a large, trustworthy company. We have been with them for 15 yrs. Their rates were lower than our previous company we had been with for 25+ years. Rates stay about the same without regular increases. Also, discounts for good driving record and for multiple coverages for homeowners and health. Very workable with repairs and lots of choices to get repairs. I have excellent experience filing a claim and they have immediate response to getting repair. Very pleased.

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Rated with 5 stars
Verified Reviewer
Original review: May 20, 2018

I have Farm Bureau insurance and I have my homeowners insurance with them also. My agent is so good to me and is really awesome. He make sure I have the rates I can afford due to the health conditions of my husband and I. He has given me the best price ever. He always is very personable with me and just one of the best agents I could ever find. If I could afford it I would like to have lower deductibles.

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Rated with 2 stars
Verified Reviewer
Original review: May 19, 2018

Filing process itself is easy later held against you. Had to have a couple of windshields replaced. Later at renewal was forced to put 0 deductible comprehensive to $500 deductible or threatened to drop coverage. Was told by agent it would be for 6 months. After 6 months was up same agent then said underwriting told him 1 yr. After year was up agent’s assistant told me that it was set up for 3 years and they would not change it. Also was in an accident that was not my fault. Other driver was charged but I was injured and he had no bodily injury coverage. Was advised by my NCFBINS agent that I needed to file an uninsured/underinsured motorist claim for my medical bills to be paid. I did but they never paid my bills. After a full year, my medical insurance finally paid my dr/hospital bill. NCFBINS used it against me threatening to drop my insurance if I didn’t raise my comprehensive deductible from 0 to $500.

7 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: May 18, 2018

I like to do my business local whenever possible. Online insurance may be for some people but not me. I want to be able to stop by and talk to my agent in person. I have Elite coverage but it doesn't replace my vehicle with a newer one just blue book value???? However my local agent is so helpful and for now I am satisfied and don't plan on going anywhere else in the near future.

3 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: May 17, 2018

Over the course of our years with Farm Bureau, we have had many different insurance reps and they are always polite and helpful. Although we have not had many claims over the last 20 years with Farm Bureau, they have always treated us well and quickly when we have had one. In fact, we had a 2015 Corvette Stingray that we bought for our daughter in college in another state and it was damaged in a flood. They made it very easy despite the vehicle being in another state.

2 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: May 12, 2018

Farm Bureau is a good insurance company and they have good customer service. Filing a claim was very simple and we were quickly sent a check to pay for the necessary repairs. They review claims and help with whatever is necessary for repairs. However, their rates are very high when compared with other companies but we have chosen to remain with them because the service is so much better.

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Rated with 4 stars
Verified Reviewer
Original review: May 11, 2018

Farm Bureau Auto Insurance has pricey premiums but provide good customer service in a timely manner. I filed a claim after a car accident that was not my fault. Reimbursed me for the value of my car.

2 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: May 4, 2018

If I could give a negative rating I would. My wife was rear ended 12/1/2017 by a Farm Bureau customer. The accident pushed our car in to a bigger truck which then totaled the front end of my vehicle. Long story short my car was totaled. I lost my shirt on the transaction. Darin ** (agent) wouldn’t consider the the brand new tires, updated electronic system etc. Needless to say it took a considerable amount of money to get the same quality vehicle. The communication with the agent has been one sided totally. All done by me. The only time he would call is when I was considering settling.

My wife and the passenger in the car had to go to the chiropractor for most of 4 months. They wouldn't cover the passenger's medical bills until she was done. Leaving her to cover them until settled. We had to claim on our insurance and have them go after the fees from Farm Bureau. Without a call, we received a very low offer for compensation with the wrong claim number on it and a different one on the passenger offer. I have now spent 5 months trying to get this solved. There should be compensation for the efforts on our part!! This company is terrible with communication. I’m seriously considering legal action if we don’t get a respectable offer in the next 5 days. THIS ACCIDENT WAS TOTALLY THEIR CLIENT'S FAULT. WHY ARE WE BEING TREATED THIS WAY.

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14 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: April 16, 2018

Grant ** is the rudest person. NO CUSTOMER SERVICE! Their insured hit our truck.. he came to look at the truck and didn't even make contact with us when he come. We got a letter in the mail and a check for 1,700. I called to get an explanation of how it worked and he said "if I give you 190,00 for that 2013 would you be happy?" I said "Sure but that's not even realistic." He continued to tell me I wouldn't be happy no matter what he did... All I wanted to know was... you sent me a check for 1,700 where can I get my truck fixed for that amount? All the estimates got were for 2,500.00. He never gave me an answer! I have been in HR and office management for 30 years and I WOULD FIRE ANYONE WHO TALKED TO OUR CUSTOMERS THAT WAY.

33 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: April 1, 2018

Did not have the option to rate -5 stars or I most certainly would have!! Would never recommend this company to anyone. Had a motorcycle stolen almost a year ago. They say they have up to 12 months to make a decision... Does not mean they have to or that they should. But they will. Waited 8 months only to find out they rejected the claim and we will get nothing. Out a motorcycle and money for a new one. Do not go with this company. Actually go anywhere else!! TERRIBLE at returning phone calls. But GREAT at communicating when it comes time to sending your bill. Absolutely ridiculous and a sorry excuse for an insurance company.

20 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 27, 2018

Don't be fooled by the good ol boy commercials. You'll be good ol boyed to death by them! Terrible response time. Lack of knowledge when they do call you back just plain lack of compassion period! We pay a fee to be a MEMBER right? You would think this meant you were in a special group to be treated differently. Maybe a little better. That's the feeling you tell yourself when you pay that fee but... Wrong. 7 months since I made a claim and they tell me they'll call or email. They don't. No one EVER knows what's going on when I call. If you're reading this to decide if you want Farm Bureau Ins... Don't. There's a thing called THE MCKENZIE BIBLE. Look it up. They live and breathe what is in it. They are responsible to their stockholders period. We are 2nd... Maybe 3rd. Just because LEGALLY they can take up to a year to give you a decision on your claim. Doesn't make it RIGHT or mean that they should. But they will because they can.

Save your member fee. Go online and find the cheapest insurance you can because in the end if you have a claim it's not gonna matter who your company is. It's a business period. An investment group who tilts the odds in their favor! Also... When they give you that 1 inch stack of papers at first... Read them very carefully before you sign them. They might be standard to them but it's anything but... And they WILL use it against you should you have to give a deposition and then those good ol boy commercials will turn into Law and Order!!

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21 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 12, 2018

We have been with this company for years. They require a annual membership of $25-$30 which is not a big deal in the scheme of things if they are a good company. However after years of being with them I found out today that they did not renew my auto insurance and really did a horrible job of communicating that to me. I paid my membership through my bank's bill pay in October. I received a letter stating that if I had not already paid my membership I needed to do so by the date my auto insurance would renew. I checked my account and saw I had already paid it so I felt I was good.

Apparently, there was an issue with the bank payment being collected by the insurance company. They did not notify us to let us know that they were not renewing the auto insurance. When I did not get the new cards I looked online and saw they still had our homeowners listed but not the auto insurance. I called and they said since we did not pay our membership they did not renew the auto policy. Who does that. Loses a customer of $25 without a phone call??? If that is all the value they have for me as a customer, then I will no longer trust them with my house and automobiles. I wanted to leave a review so that anyone that might be considering them would be aware that what they say about caring for their customers was not true for us.

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28 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: March 10, 2018

I canceled my policy with them due to the fact when I changed cars with them, they were still charging me with two policies instead of one. They said that because of their billing and the way my EFT was set up, that was the problem of not being able to cancel the one policy. A HORRIBLE COMPANY TO DO BUSINESS WITH.

16 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Feb. 24, 2018

Does not answer phones... does not call back..and does not have their clients' best interests... does not update policies as requested by clients, instead they cancel you when they have been negligent. Not answering the phone is A HORRIBLE WAY TO DO BUSINESS! Thanks for nothing after vultures destroyed my $10,000. new roof! Water destroyed my upstairs and KFB denied my claim!

24 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 21, 2018

I had a house fire and 9 months later still not resolved. They were ready to fix it right away but I didn't want to use the people they wanted me to use. My policy expired and they upped it over 1000. I was kinda stuck because who was going to insure My house being burned (so they thought). Claims Adjuster will not call back and they have a lawyer also which will not call back and all he does is stall and start their 30 Days over. I give them what they want but somehow they always find something that they need. If you're dealing with them in Michigan and you're having problems The state will help. If you're looking for insurance look some place that cares about people because they do not!!!!

20 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Feb. 19, 2018

Farm Bureau Auto Insurance offers the best value for the money. Their rates are reasonable and they are always easy to get in touch with. They responded quickly when I needed to file a claim. I called my agent and he said to get a quote and let him know. I went to one shop. He took my estimate and I got paid quickly.

8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 15, 2018

Couldn't continue home insurance through them for a new house purchase because they couldn't get anyone over there to take pictures in a timely manner (even though I had an appraisal and a home inspection report with pictures). The pictures must be made by "their" camera. After I moved, my auto insurance premium increased mid policy. Evidently I moved to a "bigger" town. I understand that there are complex formulas that go into insurance premiums but to raise someone's premium during the middle of their policy seems ridiculous to me. Looks like it's time to start insurance shopping again.

15 people found this review helpful
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Farm Bureau expert review by Matthew Brodsky

Farm Bureau Auto Insurance offers insurance to a wide range of vehicles at competitive prices. The company was founded in Des Moines, IA, in 1939 and has over 1,600 employees.

  • Great discounts: Farm Bureau offers discounts and benefits for drivers with multiple cars, good students, drivers that are claim-free and more.

  • Coverage for a variety of vehicles: In addition to cars, they also offer coverage for vans, RVs and motorcycles.

  • Young driver safety program: They offer a young driver safety program that helps to prepare young drivers for the road while offering a premium insurance discount.

  • Roadside assistance: Farm Bureau offers emergency roadside assistance in the event of an unexpected accident or breakdown.

  • Members app: Being a member gives you access to many discounts and perks, and you can manage these through their easy-to-use mobile app.

  • Best for: Drivers with multiple cars and drivers with cars in poor condition.

Profile picture of Matthew Brodsky
Matthew Brodsky Insurance Contributing Editor

Matthew Brodsky is an established expert on insurance, having written hundreds of articles and other pieces of content on the subject, interviewed countless practitioners, and attended dozens of conferences and events. He served as an editor at industry magazine Risk & Insurance for six years.

Farm Bureau Auto Insurance Company Information

Company Name:
Farm Bureau
Year Founded:
1939
Phone:
(800) 247-4170
Website:
www.fb.org
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