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Farm Bureau Auto Insurance

Farm Bureau Auto Insurance
Overall Satisfaction Rating 2.25/5
  • 5 stars
    65
  • 4 stars
    31
  • 3 stars
    9
  • 2 stars
    10
  • 1 stars
    190
Based on 305 ratings
SHOW RATING DISTRIBUTION

This company is not yet accredited. See reviews below to learn more or submit your own review.

Farm Bureau Auto Insurance provides all types of auto and property insurance to U.S. customers. Farm Bureau doesn't participate in InsuraMatch's program. To get multiple auto quotes at once, call InsuraMatch today. *ConsumerAffairs insurance program, powered by InsuraMatch.

BOTTOM LINE

Farm Bureau is not just for farmers or those in rural communities. They offer home and life insurance and often bundle discounts. Many customers have been with the company since the 1980s. Happy reviewers report warm customer service from local agents and prefer the personalized service.

PROS

  • Cover many types of vehicles
  • Discounts available
  • Local offices and agents
  • Young driver safety program
  • Offers a mobile app
  • Membership benefits

CONS

  • Does not offer 12-month premium quotes
  • Some customers find the claims filing process cumbersome

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Farm Bureau Auto Insurance Reviews

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Page 1 Reviews 1 - 10
Rated with 1 star
Verified Reviewer
Original review: Jan. 18, 2020

I had coverage for twenty years with no claims, multiple discounts to include safe driver, multi vehicle,etc. When I purchased another vehicle and was changing the coverage over I was asked if any other drivers in my home. They cancelled my policy because my girlfriend who has her own car and insurance has SR-22 which has nothing to do with my vehicle. They will probably cancel my home owner policy next since she lives with me. Will be taking my business elsewhere. Morristown, TN.

4 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Jan. 5, 2020

Farm Bureau Ins is excellent. Repairs are done quickly. Quality of repairs and replacement is not always the best. My cabinets are falling apart, and the tile is all uneven. They raised my insurance by $50 a month. I am on a combined of vehicle/house. I am on disability, $880 a month, insurance is now $200 a month and the $50 will come out of my food budget. Back to foodbank I rarely drive.They said it will come down in 2 years.I asked why the claims. My agent said it was because of 2 claims on the house. My agent said, If I "referred" people I would get $50. Many of my friends are in the same situation. I cannot refer people to a company that will cost them more money than they have. My agent said, "you can always refer family members." Obviously he has never read my file. They are all deceased. No, I will not refer, I will not even say one word to anyone in positive reference.

6 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 1, 2020

    I was backing up in my driveway when I struck my son’s car; I called the number on my membership card to report the incident. The adjuster called me a few days later and began asking me details about the incident, I provided the information. Once the information was provided the adjuster “Brittany” who was polite stated that my claim was denied. When I ask why she explained that my son’s insurance was not with FB and he has the same address as mine. I was in disbelief! To make sure I understood, I ask her to explain to me again why my insurance would not pay for the damage I done to my son’s car.

    Again she stated that he has the same address that I have and he has insurance with a different insurance company. I’m not disputing that this was not written in my police because I truly don’t know. It seems to me that these folks are using a technical term to keep from paying a legitimate claim. If I were to have a accident with my some in a completely different city or state they will not pay for the damage!!!!

    Read full review
    11 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 30, 2019

    I just got off phone with a smarta** Lee ** with Farm Bureau and he said we did not get hurt enough to get $500 each for bruising and aches and pain from the accident that TOTALED an f250 pickup. I am 68 yrs old and husband is 73. How exactly would we NOT have gotten bruised and beat from the impact??? ANYONE that is in accident GO TO DR and complain of everything to make them pay. We did the honorable thing. We paid our own tow, did not accept a rental vehicle nor did we go to Dr and run up a bill but apparently they now think we are liars about our pain and suffering so for future references GO TO DR because your suffering is worth nothing to them otherwise. He already knew it was not worth us taking them to court so he was a total smarta** but end result is they have made an enemy that WILL warn others!

    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 12, 2019

    Our claim agent has done nothing to help us through the process of submitting our claim or seeing it through. We have called him numerous times a day over multiple days/weeks, he never answers. We were told to bring in the totaled car's title and once it was in our insurance check would be processed. It has been at least 2 weeks since we turned the title in and our agent is not answering our calls about when we should expect the check. Today we called the mechanic's shop where the car was taken after the accident, found out our agent never had the car picked up, it is still sitting at the shop and once again no answer when we call. To say we are frustrated is an understatement.

    10 people found this review helpful
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    Rated with 5 stars
    Verified Reviewer
    Original review: Nov. 15, 2019

    I'm a low-income citizen & needed to get new car insurance for a lower rate. The people at Farm Bureau Ins. were very helpful & found that I could get auto & renters ins. for $82.75 per month. Farm Bureau now offers 12 month policies & for an extra $50.00 per year, roadside assistance & many other discount benefits are included. I'm so glad I have farm bureau insurance now.

    2 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Nov. 13, 2019

    The worse customer service ever. Refuses to work with you and doesn't help at all with any issues. Doesn't care about keeping customers. And blocked our number from being able to call. Kept giving us the go around and refused to let us speak to a manager. Called Allstate and they even said their system all shows the same and that they were lying to us and they were sorry for their piss poor service and agreed they suck and are by far the worse out there. Never use them unless you want them to give you a ** headache! Give no stars if it was allowed!

    11 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 20, 2019

    I have been calling my agent for 3 months. Now asking when I will receive my check for hail damage to my car. EVERY time I call, I get the same response, "They're waiting on Corporate". VERY DISAPPOINTED!! FARM BUREAU DOES NOT PUT THEIR CUSTOMERS FIRST!!

    21 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 20, 2019

    I was coming home from work when I and another driver in the lane next to mine was struck by a hit and run driver who was passing three lanes of traffic on a five lane highway. The result? The insurance company paid to have the other drivers car fixed, and then tacked 2 points on my license, though the police report stated there was no fault due to a hit and run. I guess you get what you pay for. I canceled the policy and went with State Farm. Lazy insurance adjusters, cut rate customer service, you’ll get all this and then some with Farm Bureau.

    18 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 10, 2019

    Our son was using our truck and inched out of an aisle at a storage lot when a man driving lawn care equipment speeding and slammed into our truck. Our son was stopped, with witnesses and the driver was across the lane in the opposite side of the road and totaled our truck. The speed limit was 5 miles an hour. The claims agent for Farm Bureau said they couldn't say the speeding driver on the wrong side of the road was at least 55 percent responsible for the accident, really!! What kind of BS is this? We have pictures, a lot video and another witness saying they saw this guy speeding. How can that be, seriously. We hope our insurance co. sues them to get their money back for the truck. Does anyone know what we can do to fight this? The accident was in Avon IN.

    13 people found this review helpful

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    Farm Bureau expert review by Matthew Brodsky

    Farm Bureau Auto Insurance offers insurance to a wide range of vehicles at competitive prices. The company was founded in Des Moines, IA, in 1939 and has over 1,600 employees.

    • Great discounts: Farm Bureau offers discounts and benefits for drivers with multiple cars, good students, drivers that are claim-free and more.

    • Coverage for a variety of vehicles: In addition to cars, they also offer coverage for vans, RVs and motorcycles.

    • Young driver safety program: They offer a young driver safety program that helps prepare young drivers for the road while giving them a premium insurance discount.

    • Roadside assistance: Farm Bureau offers emergency roadside assistance in the event of an unexpected accident or breakdown.

    • Members app: Being a member gives you access to many discounts and perks, and you can manage these through their easy-to-use mobile app.

    • Best for: Drivers with multiple cars and drivers with cars in poor condition.

    by Matthew Brodsky Insurance Contributing Editor

    Matthew Brodsky is an established expert on insurance, having written hundreds of articles and other pieces of content on the subject, interviewed countless practitioners, and attended dozens of conferences and events. He served as an editor at industry magazine Risk & Insurance for six years.

    Farm Bureau Auto Insurance Company Information

    Company Name:
    Farm Bureau
    Year Founded:
    1939
    Phone:
    (800) 247-4170
    Website:
    www.fb.org