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Farm Bureau Auto Insurance
Overall Satisfaction Rating
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Based on 301 ratings

Farm Bureau Auto Insurance

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Farm Bureau Auto Insurance provides all types of auto and property insurance to U.S. customers. Farm Bureau doesn't participate in InsuraMatch's program. To get multiple auto quotes at once, call InsuraMatch today. *ConsumerAffairs insurance program, powered by InsuraMatch.


Farm Bureau is not just for farmers or those in rural communities. They offer home and life insurance and often bundle discounts. Many customers have been with the company since the 1980s. Happy reviewers report warm customer service from local agents and prefer the personalized service.


  • Cover many types of vehicles
  • Discounts available
  • Local offices and agents
  • Young driver safety program
  • Offers a mobile app
  • Membership benefits


  • Does not offer 12-month premium quotes
  • Some customers find the claims filing process cumbersome

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Farm Bureau Auto Insurance Reviews

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Page 1 Reviews 1 - 10
Rated with 1 star
Verified Reviewer
Original review: Dec. 12, 2019

Our claim agent has done nothing to help us through the process of submitting our claim or seeing it through. We have called him numerous times a day over multiple days/weeks, he never answers. We were told to bring in the totaled car's title and once it was in our insurance check would be processed. It has been at least 2 weeks since we turned the title in and our agent is not answering our calls about when we should expect the check. Today we called the mechanic's shop where the car was taken after the accident, found out our agent never had the car picked up, it is still sitting at the shop and once again no answer when we call. To say we are frustrated is an understatement.

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Rated with 5 stars
Verified Reviewer
Original review: Nov. 15, 2019

I'm a low-income citizen & needed to get new car insurance for a lower rate. The people at Farm Bureau Ins. were very helpful & found that I could get auto & renters ins. for $82.75 per month. Farm Bureau now offers 12 month policies & for an extra $50.00 per year, roadside assistance & many other discount benefits are included. I'm so glad I have farm bureau insurance now.

2 people found this review helpful
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Rated with 1 star
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Verified Reviewer
Original review: Nov. 13, 2019

The worse customer service ever. Refuses to work with you and doesn't help at all with any issues. Doesn't care about keeping customers. And blocked our number from being able to call. Kept giving us the go around and refused to let us speak to a manager. Called Allstate and they even said their system all shows the same and that they were lying to us and they were sorry for their piss poor service and agreed they suck and are by far the worse out there. Never use them unless you want them to give you a ** headache! Give no stars if it was allowed!

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 20, 2019

I have been calling my agent for 3 months. Now asking when I will receive my check for hail damage to my car. EVERY time I call, I get the same response, "They're waiting on Corporate". VERY DISAPPOINTED!! FARM BUREAU DOES NOT PUT THEIR CUSTOMERS FIRST!!

13 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 20, 2019

I was coming home from work when I and another driver in the lane next to mine was struck by a hit and run driver who was passing three lanes of traffic on a five lane highway. The result? The insurance company paid to have the other drivers car fixed, and then tacked 2 points on my license, though the police report stated there was no fault due to a hit and run. I guess you get what you pay for. I canceled the policy and went with State Farm. Lazy insurance adjusters, cut rate customer service, you’ll get all this and then some with Farm Bureau.

8 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: Sept. 10, 2019

Our son was using our truck and inched out of an aisle at a storage lot when a man driving lawn care equipment speeding and slammed into our truck. Our son was stopped, with witnesses and the driver was across the lane in the opposite side of the road and totaled our truck. The speed limit was 5 miles an hour. The claims agent for Farm Bureau said they couldn't say the speeding driver on the wrong side of the road was at least 55 percent responsible for the accident, really!! What kind of BS is this? We have pictures, a lot video and another witness saying they saw this guy speeding. How can that be, seriously. We hope our insurance co. sues them to get their money back for the truck. Does anyone know what we can do to fight this? The accident was in Avon IN.

8 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Aug. 26, 2019

Would not properly re-investigate an accident I was accused of causing when the other driver was distracted and speeding. I sustained serious injuries while the other driver was unscathed. I contacted GMC who was able to retrieve black box data (crash info) on my vehicle. The other driver is also insured with this same company. Farm Bureau is negligent about retrieving black box data on this other vehicle which would prove he caused the accident and they could recoup their payout losses.

8 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Aug. 12, 2019

Back when I signed up, they charged my account before they even told me if I was approved or not. My account supposedly rejected the charge, although my bank showed no record of it. I was charged a $25 late fee on my very first payment, with absolutely no effort to resolve the issue despite acknowledgement from my bank that the charge was never filed.

Fast forward 5 months and another charge is rejected. Again, the credit union that I use shows no attempt by them to charge my account despite the 11th being my automatic renewal date every month. The next day, the 12th, my life insurance policy payment is processed without issue. Again, billing is unwilling to work with me in the spirit of good customer service. At least this time they're allowing me to dispute the late fee by showing them a statement indicating that I had the money to cover their charge, and getting a letter from my credit union saying that refunding money due to an unrelated fraudulent charge on my account on the day the payment was supposed to be taken is the reason for the mistake.

I have been driving for 13 years and have obviously had insurance for each of those years. This is the first time (and the second time) I have ever had an insurance company, or any company for that matter, screw up an automatic payment and not even attempt to make their own mistake right. Do not purchase insurance with this company. If you have the choice, don't do business with them at all. I have never had so many headaches involved with my relationship as a consumer to the company I am trying to do business with. I started out giving them the benefit of the doubt when they screwed up my very first payment, but I have canceled my policy and will never look back. I advise you skip the middleman and do the same.

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7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 27, 2019

I called Farm Bureau in Morrilton to get a quote for home insurance. I was told I would get a significant deduction if I also insured my autos with them. I received the quotes, one with autos added (with home policy) and one just for the home policy. The price was such that we decided to take the home policy and transfer our 3 auto to Farm Bureau, also increasing the coverage on the 3 autos. This happened on 7/22/19 working with Stephanie **, whom I was told could do anything Jonathan ** (Agent) could do.

Today 7/26/19, Stephanie called and began to ask me all over again, questions about the 2 fireplaces in the house. I gave her the same answers I gave her the first time, only now, she says, she must increase our premiums to cover wood heat. I informed her that she and I had already had the conversation regarding fireplaces and it all should have been covered in the original quote she provided. Her answer was, it did not get included and oh that she was sorry.

Now, I based my decisions on her quote, trusting that she was providing me an accurate quote of my premiums. Now that I have moved all my cars to Farm Bureau, and purchased a new policy for homeowners insurance, she is changing the premium I was quoted. This is something akin to a bait and switch, only the thing that gets switched is premiums. I can't even say how much the difference amounted to, I was so mad, I told her, "Do what you have to do." I guess it is around $150 extra. Having to pay for the privilege of doing business with them I expected far more from this experience. At the very least I expected the premiums they quote to be accurate. Sheila **

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12 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 23, 2019

After a 89 year old female driver ran me over with my small Honda motorcycle when she pulled out the gas station without stopping my lower face and chin were cut badly and repaired. An offer of the claim adjuster before I had to fly abroad was 10K. From this I was supposed to cover my medical bills and scar treatment and I declined. No claims for lost wage, or other longer physical damage were made, but my cut face got 55 sutures and it took 2 month to be able to eat normally. Why does Farm Bureau insure drivers for much money and high personal damage cover and then enrolls lawyers to fight and delay a fair pain and suffering payment and does not pay me back the money I paid for the simplest surgery treatment without fighting it with lawyers and request me to return oversees to question me like a cheater when things are obvious and proven?

8 people found this review helpful
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Farm Bureau expert review by Matthew Brodsky

Farm Bureau Auto Insurance offers insurance to a wide range of vehicles at competitive prices. The company was founded in Des Moines, IA, in 1939 and has over 1,600 employees.

  • Great discounts: Farm Bureau offers discounts and benefits for drivers with multiple cars, good students, drivers that are claim-free and more.

  • Coverage for a variety of vehicles: In addition to cars, they also offer coverage for vans, RVs and motorcycles.

  • Young driver safety program: They offer a young driver safety program that helps prepare young drivers for the road while giving them a premium insurance discount.

  • Roadside assistance: Farm Bureau offers emergency roadside assistance in the event of an unexpected accident or breakdown.

  • Members app: Being a member gives you access to many discounts and perks, and you can manage these through their easy-to-use mobile app.

  • Best for: Drivers with multiple cars and drivers with cars in poor condition.

Profile picture of Matthew Brodsky
Matthew Brodsky Insurance Contributing Editor

Matthew Brodsky is an established expert on insurance, having written hundreds of articles and other pieces of content on the subject, interviewed countless practitioners, and attended dozens of conferences and events. He served as an editor at industry magazine Risk & Insurance for six years.

Farm Bureau Auto Insurance Company Information

Company Name:
Farm Bureau
Year Founded:
(800) 247-4170
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