Farm Bureau Auto Insurance Reviews

We have had a horrible experience with Farm Bureau! Absolutely the worst! They threatened to cancel my insurance because someone that they will no longer insure lived at my address over 30 years ago. They said they reached out to me, but I never received an e-mail or phone call regarding this. I was aware that something was wrong when my Driveology failed to work. And I called THEM to find out what was going on. And Driveology is a laugh. It's full of bugs, and they know it, but they want to use it to rate my driving. How about my driving record?? Their agent, who quit days after we started with them, failed to add full coverage to one of my vehicles. Thankfully that was caught.

Had a car accident September 9th. It is January 26th. Just got a call from a collection agency over a bill Farm bureau was supposed to pay per my policy! We have switched our auto, home insurance because of the way this claim was handled! It was so bad I will be calling the BBB! Would not recommend this insurance to anyone! They are bad at returning phone calls, contacting witnesses. I was blatantly lied to on more than one occasion!

They would not give me homeowner's insurance because my daughter was living with us and has a bully type of dog, which I think is dumb, but they insured my vehicles, but it cost me more money so soon as I get around to it, I will be going to another insurance company.

Local office never calls back even after leaving messages. I paid my EXPENSIVE insurance on Nov 24, it went through no problems. FBFS took it out AGAIN on the 28th of November, despite it being paid already. They are able to give me a refund but it could take 14 days to complete! Thanks for taking my rent money! I will be switching insurance as soon as this mess gets cleaned up.

We had nothing but good to say about our service. Our agent Diedra, at the main st office in Greeneville, is taking care of several accounts for us. She's always been available and very helpful while also being knowledgeable.

I recently was involved in a car accident with NC Farm Bureau being the insurer's company of insurance. NC F.B. has been nothing but slow to respond to me. They’ve taken two business days to even get me in contact with the right adjuster. Unfortunately for me they don’t seem to have any sense of urgency to help me with my matters. It has taken an entire business day for them to refer me to a new adjuster.

I was treated in an unprofessional manner by a claim specialist named Maquella K. She communicated with me in a condescending tone, reminiscent of speaking to a young child. I was reprimanded for calling four times and choosing not to leave a message, as I had hoped to reach her before my workday began. She explained that she was in a meeting and stated that calling ten times would not expedite assistance. I had attempted to call four times, which went straight to voicemail, leading me to believe she was on a call. Unbeknownst to me, the calls were recorded, prompting her to say that "calling ten times is not acceptable and will not provide assistance any sooner, as she is in meetings throughout the day." Her demeanor was extremely rude.

I had a flat this morning and called Farm Bureau to get roadside assistance which my policy includes. I gave the associate all the information and was told someone would contact me with an ETA of a tow truck to take my vehicle to a tire service center. I waited for about an hour before deciding to take care of the problem myself. When I had finally got my tires replaced and back home I contacted Farm Bureau to find out what had happened to my claim and all they could tell me was that someone canceled it. I know that wasn’t me so it was someone in their department. If that would have happened to an elderly person or someone who couldn’t handle that situation themselves it could have turned out very differently. I would recommend seeking another insurance company.

I moved to Farm Bureau and all was well for about 1 year. My husband had an accident where they paid out around $17000 per their account. Shortly after that I received a letter in the mail stating upon renewal they were no longer insuring me. I had to call them to find out why. The local agent was very attentive and says he went to bat for me with the underwriters. They still canceled me because of the accident. Switching was a waste of my time and effort.

The adjuster that came look at car didn’t want help actually get my car fix. he really preferred me to pay for my own car. I wouldn’t suggest these scammers to my dog to get life insurance. They’re all about you paying them for your protection but not protecting my vehicle. Yet the unprofessional in the business. April and Heather a great the help to best of their ability. My insurance representative didn’t even want to file a claim. He also tried to send my car to his friend to throw my light on while my bumper was falling down and my cover under my car was dragging. He made false reason that my deductible (SCAM) would be high because of certain causes but stated he would change it.

Their covered client totaled my car on 9/17/2023. The agent didn't contact me until 5 days after, pretended he didn't know there were any damages - lie #1 as he had the accident report. Waited 11 days to lowball my car and tell me I had to get the rental returned. Lie#2 he tells my injured passenger that she has to use her own health insurance and then bill them when it is all done. Wrong. That is fraud. He refused to share the claim number or his name and info. Little do they realize that I do hold an insurance license and will be making a formal complaint with the SC insurance board. You cannot refuse to furnish a claim number, nor can you advise an injured party to utilize their health insurance. I will be starting formal litigation - and they can pay my legal fees in addition to all of my claims. For those being mistreated, know you have rights. The SC Insurance Commission WILL investigate and demand resolutions.

Not good. Never have dealt with more unprofessionalism than I have with this insurance (so much so, my whole family and anyone I know is now switching). I recently got into a non-fault accident, it was after hours so I reported it to an after hour hotline, and was told I would be contacted once the office opened, I never was, I had to contact them myself.

There should be the ability to give negative (multiple) stars!!! My father, who was a customer for 50 plus years with this company and because he is elderly and made simple mistake, when we tried to renew his policy we were quoted astronomical prices for both his home, property and truck. A man who has paid thousands of dollars and a top customer for years and years. Now on a fixed income, NO WAY could make the payments they were now requesting. VERY poor customer service in my opinion and the opinion of multiple others whom I have shared this with. NO, we will NEVER contact or have anything to do with this insurance company. I have obtained insurance at 100 times a lower rate and better coverage for both property and auto (and a new company which my Dad has never been a customer) than what Farm Bureau was proposing. What a crappy thing to do to an elderly long time customer!!!

My father had a chainsaw accident on his property. I was driving him places and doing errands for him for months as a permitted driver, HE ASKED IF HE NEEDED TO ADD ME TO HIS INSURANCE (THEY SAID I AM A PERMITTED DRIVER). In Aug on a Sunday when it was raining I texted from my mother's to KY Das who needed my help. I told him I can get over there but because of the rain it will take longer. WE KNOW I DRIVE SLOWER DUE TO THE RAIN FROM THE TIME OF THE LAST TEXT TILL when the accident happened. When I was less than 1 mile from his place in front of a church an Suv speeding down hill hit the car I was driving. The state patrol officer knew the other driver. He said I was at fault in his report. ONLY his report said no air bags deployed and the accident was not on a slope/hill. The parking lot is on both sides of the road.

I had discontinued my insurance with Farm Bureau many months ago. I received a bill for $42 today (2nd time, which I thought maybe I kept the homeowners on..but no) and realized I kept my insurance local. I called them and asked them for my policy number just to see and of course there was none. I asked, "Why am I being charged 42.00 and don’t even have a policy with you?" I then said I wanted a refund for the last payment of 42.00 for the deception. They said.. "It had been over 10 days." No refund. I am shocked Farm Bureau sends out this misleading invoice. This is fraud and to those who have multiple insurances with different companies watch for this bill. By the time you realize what they did it’s too late.

After looking around for good, decently priced insurance, we finally decided on Arkansas Farm Bureau Insurance Company (AFBIC). This wasn't a rushed decision and between the two of us (my wife and I) we looked over at least 6 different companies. All of the other companies - most of the names listed in the question - AFBIC had the best bang for the buck. We ended up getting the same high end type of policy for around $250/6 months less than the next lowest price. As with 95+% of other insurance companies I have been with, I do Not have any idea how good, bad or indifferent the claims side is because in 40+ years of paying for insurance, I've had 2 claims (both over 20 years ago).

Have been a customer of Farm Bureau for over 30 years. Have home owner’s with them also which gives a discount. The agents and staff are easy to contact and work with. Feel they have my best interest at heart. Have had to submit claims for both auto and home. Rates did not increase and service was exceptional.

Best insurance I have had. Wonderful representative! Very reasonable, yet extremely dependable. Fair also. Two roofs and one car replaced due to hail damage. Todd C rocks. Very aware of taking good care of his customers.

I'm relatively satisfied with this company, but they have many "provisions" that aren't covered with home owners insurance. However, they fail to point this out when they are talking to you about coverage.

Texas Farm Bureau agents and staff give personal attention to customer's needs.There are usually quick response and call back times to settle any insurance decisions or questions you may have. Decent rates and discounts for insurance bundles.

I've had my home and auto insurance with Farm Bureau for 17 years. I previously had both with State Farm, but found that Farm Bureau offered the same coverage for much less. Their customer service is spot-on. Response to claims is immediate. Support from their local office is unparalleled. I've had 2 claims within the last 17 years. I received payment within 2 weeks or less to repair the damages my home had faced.

I have been with Farm Bureau for over 10 years now. Never had a claim. April 2019 - My parked car was damaged and I submitted the claim with the person who damaged it, car insurance information. All went well, until I asked for FB to go and get my $500 deductible from her car insurance. I was told by the adjuster, they would pursue it as a "courtesy". When I called for the status 8 weeks later, I was told to quit bothering them. A year passed and I reached out to my agent. He apologized. Said he would take care of it... but he couldn't find any information on file. Not about the other person's car insurance information nor pictures. I had to resend it. I have repeatedly tried to get updates. I get crickets. AWFUL!

Farm Bureau has not been COVID-19 friendly and somewhat misleading. They announced a "Promise to Give Special Premium 15% Discount" on April 18th by email. The announcement said "The Farm Bureau Insurance Companies are applying a one-time credit to all personal auto policyholders. This special credit is based on 15 percent of two months auto premium paid for each vehicle we cover-an estimated value of about $30 million. No action needs to be taken by you to receive this special assistance. We will simply credit the customers' next invoice after we start the program." However, as you can see, they didn't commit to a date when the program was to start. When I received my renewal invoice email on May 13th for a June 1, 2020 renewal the discount was not applied.

Had been with Farm Bureau since the Late 90’s. Have life insurance also. That I will soon be removing. My account draft set up to pay this account & continue to use them. Unknowingly to me my account was cancelled.. When learning this it was mid July. I then switched to other company that was more affordable. Now I’m getting a credit collection on an account that I no longer have or had since 7/2019. Have tried contacting agent.. To never return my call. Want this resolved ASAP off my credit. Show where I had coverage? At that time when I was covered under other company. Also want to speak to agent about my life insurance policy that I gave on myself & children. What I can do to close accounts with that I may roll to other company. What steps I can take to do so & will I lose of all I have paid in doing so.

I had coverage for twenty years with no claims, multiple discounts to include safe driver, multi vehicle,etc. When I purchased another vehicle and was changing the coverage over I was asked if any other drivers in my home. They cancelled my policy because my girlfriend who has her own car and insurance has SR-22 which has nothing to do with my vehicle. They will probably cancel my home owner policy next since she lives with me. Will be taking my business elsewhere. Morristown, TN.

Farm Bureau Ins is excellent. Repairs are done quickly. Quality of repairs and replacement is not always the best. My cabinets are falling apart, and the tile is all uneven. They raised my insurance by $50 a month. I am on a combined of vehicle/house. I am on disability, $880 a month, insurance is now $200 a month and the $50 will come out of my food budget. Back to foodbank I rarely drive.They said it will come down in 2 years.I asked why the claims. My agent said it was because of 2 claims on the house. My agent said, If I "referred" people I would get $50. Many of my friends are in the same situation. I cannot refer people to a company that will cost them more money than they have. My agent said, "you can always refer family members." Obviously he has never read my file. They are all deceased. No, I will not refer, I will not even say one word to anyone in positive reference.

I was backing up in my driveway when I struck my son’s car; I called the number on my membership card to report the incident. The adjuster called me a few days later and began asking me details about the incident, I provided the information. Once the information was provided the adjuster “Brittany” who was polite stated that my claim was denied. When I ask why she explained that my son’s insurance was not with FB and he has the same address as mine. I was in disbelief! To make sure I understood, I ask her to explain to me again why my insurance would not pay for the damage I done to my son’s car.

I just got off phone with a smarta** Lee ** with Farm Bureau and he said we did not get hurt enough to get $500 each for bruising and aches and pain from the accident that TOTALED an f250 pickup. I am 68 yrs old and husband is 73. How exactly would we NOT have gotten bruised and beat from the impact??? ANYONE that is in accident GO TO DR and complain of everything to make them pay. We did the honorable thing. We paid our own tow, did not accept a rental vehicle nor did we go to Dr and run up a bill but apparently they now think we are liars about our pain and suffering so for future references GO TO DR because your suffering is worth nothing to them otherwise. He already knew it was not worth us taking them to court so he was a total smarta** but end result is they have made an enemy that WILL warn others!

Our claim agent has done nothing to help us through the process of submitting our claim or seeing it through. We have called him numerous times a day over multiple days/weeks, he never answers. We were told to bring in the totaled car's title and once it was in our insurance check would be processed. It has been at least 2 weeks since we turned the title in and our agent is not answering our calls about when we should expect the check. Today we called the mechanic's shop where the car was taken after the accident, found out our agent never had the car picked up, it is still sitting at the shop and once again no answer when we call. To say we are frustrated is an understatement.

I'm a low-income citizen & needed to get new car insurance for a lower rate. The people at Farm Bureau Ins. were very helpful & found that I could get auto & renters ins. for $82.75 per month. Farm Bureau now offers 12 month policies & for an extra $50.00 per year, roadside assistance & many other discount benefits are included. I'm so glad I have farm bureau insurance now.

The worse customer service ever. Refuses to work with you and doesn't help at all with any issues. Doesn't care about keeping customers. And blocked our number from being able to call. Kept giving us the go around and refused to let us speak to a manager. Called Allstate and they even said their system all shows the same and that they were lying to us and they were sorry for their piss poor service and agreed they suck and are by far the worse out there. Never use them unless you want them to give you a ** headache! Give no stars if it was allowed!

I have been calling my agent for 3 months. Now asking when I will receive my check for hail damage to my car. EVERY time I call, I get the same response, "They're waiting on Corporate". VERY DISAPPOINTED!! FARM BUREAU DOES NOT PUT THEIR CUSTOMERS FIRST!!

I was coming home from work when I and another driver in the lane next to mine was struck by a hit and run driver who was passing three lanes of traffic on a five lane highway. The result? The insurance company paid to have the other drivers car fixed, and then tacked 2 points on my license, though the police report stated there was no fault due to a hit and run. I guess you get what you pay for. I canceled the policy and went with State Farm. Lazy insurance adjusters, cut rate customer service, you’ll get all this and then some with Farm Bureau.

Our son was using our truck and inched out of an aisle at a storage lot when a man driving lawn care equipment speeding and slammed into our truck. Our son was stopped, with witnesses and the driver was across the lane in the opposite side of the road and totaled our truck. The speed limit was 5 miles an hour. The claims agent for Farm Bureau said they couldn't say the speeding driver on the wrong side of the road was at least 55 percent responsible for the accident, really!! What kind of BS is this? We have pictures, a lot video and another witness saying they saw this guy speeding. How can that be, seriously. We hope our insurance co. sues them to get their money back for the truck. Does anyone know what we can do to fight this? The accident was in Avon IN.

Would not properly re-investigate an accident I was accused of causing when the other driver was distracted and speeding. I sustained serious injuries while the other driver was unscathed. I contacted GMC who was able to retrieve black box data (crash info) on my vehicle. The other driver is also insured with this same company. Farm Bureau is negligent about retrieving black box data on this other vehicle which would prove he caused the accident and they could recoup their payout losses.

Back when I signed up, they charged my account before they even told me if I was approved or not. My account supposedly rejected the charge, although my bank showed no record of it. I was charged a $25 late fee on my very first payment, with absolutely no effort to resolve the issue despite acknowledgement from my bank that the charge was never filed.

I called Farm Bureau in Morrilton to get a quote for home insurance. I was told I would get a significant deduction if I also insured my autos with them. I received the quotes, one with autos added (with home policy) and one just for the home policy. The price was such that we decided to take the home policy and transfer our 3 auto to Farm Bureau, also increasing the coverage on the 3 autos. This happened on 7/22/19 working with Stephanie **, whom I was told could do anything Jonathan ** (Agent) could do.

After a 89 year old female driver ran me over with my small Honda motorcycle when she pulled out the gas station without stopping my lower face and chin were cut badly and repaired. An offer of the claim adjuster before I had to fly abroad was 10K. From this I was supposed to cover my medical bills and scar treatment and I declined. No claims for lost wage, or other longer physical damage were made, but my cut face got 55 sutures and it took 2 month to be able to eat normally. Why does Farm Bureau insure drivers for much money and high personal damage cover and then enrolls lawyers to fight and delay a fair pain and suffering payment and does not pay me back the money I paid for the simplest surgery treatment without fighting it with lawyers and request me to return oversees to question me like a cheater when things are obvious and proven?

I have been with this company for 17yrs. We have home, auto and health inc. with them. I recently fell on hard times and called our local branch located in Knoxville, TN on Northshore to explain my situation and ask for options. I spoke with Connie. Not only did she cut me off, she was rude and unsympathetic. She informed me that I didn't have any options. Connie informed me that if I didn't make the full premium now I would lose coverage. When I dropped off partial payment a representative from the same branch called me back with several options to help us keep our coverage.

I been with Farm Bureau for years with my personal coverages but just recently switched my business insurance to them as well. The prices are much lower than what I was paying and I feel that I really understand what they do. Michael is my agent and she is excellent! The girls who work the front are knowledgeable and great at their jobs. I highly recommend this company!