Farm Bureau Auto Insurance

Farm Bureau Auto Insurance Reviews

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About Farm Bureau Auto Insurance

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Farm Bureau Financial Services provides several types of auto and property insurances. The company offers low rates and discounts for bundled coverage, and policyholders can select from and customize various full coverage plans. Farm Bureau writes auto insurance policies in 10 states.

Pros & Cons

Pros
  • Bundle discounts
  • Highly rated customer service
  • Low rates
Cons
  • Limited discounts
  • Available only in 10 states

Farm Bureau Auto Insurance Reviews

Stars Rating

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    Page 2 Reviews 10 - 40
    Coverage

    Reviewed July 25, 2020

    I'm relatively satisfied with this company, but they have many "provisions" that aren't covered with home owners insurance. However, they fail to point this out when they are talking to you about coverage.

    Customer ServiceStaff

    Reviewed July 24, 2020

    Texas Farm Bureau agents and staff give personal attention to customer's needs.There are usually quick response and call back times to settle any insurance decisions or questions you may have. Decent rates and discounts for insurance bundles.

    Customer ServiceClaims HandlingCoverage

    Reviewed July 23, 2020

    I've had my home and auto insurance with Farm Bureau for 17 years. I previously had both with State Farm, but found that Farm Bureau offered the same coverage for much less. Their customer service is spot-on. Response to claims is immediate. Support from their local office is unparalleled. I've had 2 claims within the last 17 years. I received payment within 2 weeks or less to repair the damages my home had faced.

    Customer ServiceClaims HandlingStaff

    Reviewed June 23, 2020

    I have been with Farm Bureau for over 10 years now. Never had a claim. April 2019 - My parked car was damaged and I submitted the claim with the person who damaged it, car insurance information. All went well, until I asked for FB to go and get my $500 deductible from her car insurance. I was told by the adjuster, they would pursue it as a "courtesy". When I called for the status 8 weeks later, I was told to quit bothering them. A year passed and I reached out to my agent. He apologized. Said he would take care of it... but he couldn't find any information on file. Not about the other person's car insurance information nor pictures. I had to resend it. I have repeatedly tried to get updates. I get crickets. AWFUL!

    Customer ServiceStaff

    Reviewed May 13, 2020

    Farm Bureau has not been COVID-19 friendly and somewhat misleading. They announced a "Promise to Give Special Premium 15% Discount" on April 18th by email. The announcement said "The Farm Bureau Insurance Companies are applying a one-time credit to all personal auto policyholders. This special credit is based on 15 percent of two months auto premium paid for each vehicle we cover-an estimated value of about $30 million. No action needs to be taken by you to receive this special assistance. We will simply credit the customers' next invoice after we start the program." However, as you can see, they didn't commit to a date when the program was to start. When I received my renewal invoice email on May 13th for a June 1, 2020 renewal the discount was not applied.

    When I called my agent I was told the program doesn't start until May 15 and since my May invoice for a (6 month premium renewal) was dated prior to May 15, they cannot apply the discount until the next six months renewal invoice. That defeats the purpose of a COVID-19 discount if I have to wait 6 MORE months, until December 2020 before a discount can be applied. Then I asked if I could switch from 6 month premium to monthly premium. I was told yes but auto bank draft was required to which I agreed. Then I was told I would have to pay 2 months premium UPFRONT in order to go on the monthly plan. Again, this defeats the purpose of COVID-19 relief. All FB had to do to help policy holders that wanted to switch from 6 month payments to monthly because of COVID-19 is to waive the 2 months upfront requirement. Their attempt to help policy holders seems like a very lame effort and insincere.

    Claims HandlingCoverage

    Reviewed Jan. 18, 2020

    I had coverage for twenty years with no claims, multiple discounts to include safe driver, multi vehicle,etc. When I purchased another vehicle and was changing the coverage over I was asked if any other drivers in my home. They cancelled my policy because my girlfriend who has her own car and insurance has SR-22 which has nothing to do with my vehicle. They will probably cancel my home owner policy next since she lives with me. Will be taking my business elsewhere. Morristown, TN.

    Claims HandlingPrice

    Reviewed Jan. 5, 2020

    Farm Bureau Ins is excellent. Repairs are done quickly. Quality of repairs and replacement is not always the best. My cabinets are falling apart, and the tile is all uneven. They raised my insurance by $50 a month. I am on a combined of vehicle/house. I am on disability, $880 a month, insurance is now $200 a month and the $50 will come out of my food budget. Back to foodbank I rarely drive.They said it will come down in 2 years.I asked why the claims. My agent said it was because of 2 claims on the house. My agent said, If I "referred" people I would get $50. Many of my friends are in the same situation. I cannot refer people to a company that will cost them more money than they have. My agent said, "you can always refer family members." Obviously he has never read my file. They are all deceased. No, I will not refer, I will not even say one word to anyone in positive reference.

    Customer ServiceClaims Handling

    Reviewed Jan. 1, 2020

    I was backing up in my driveway when I struck my son’s car; I called the number on my membership card to report the incident. The adjuster called me a few days later and began asking me details about the incident, I provided the information. Once the information was provided the adjuster “Brittany” who was polite stated that my claim was denied. When I ask why she explained that my son’s insurance was not with FB and he has the same address as mine. I was in disbelief! To make sure I understood, I ask her to explain to me again why my insurance would not pay for the damage I done to my son’s car.

    Again she stated that he has the same address that I have and he has insurance with a different insurance company. I’m not disputing that this was not written in my police because I truly don’t know. It seems to me that these folks are using a technical term to keep from paying a legitimate claim. If I were to have a accident with my some in a completely different city or state they will not pay for the damage!!!!

    Staff

    Reviewed Dec. 30, 2019

    I just got off phone with a smarta** Lee ** with Farm Bureau and he said we did not get hurt enough to get $500 each for bruising and aches and pain from the accident that TOTALED an f250 pickup. I am 68 yrs old and husband is 73. How exactly would we NOT have gotten bruised and beat from the impact??? ANYONE that is in accident GO TO DR and complain of everything to make them pay. We did the honorable thing. We paid our own tow, did not accept a rental vehicle nor did we go to Dr and run up a bill but apparently they now think we are liars about our pain and suffering so for future references GO TO DR because your suffering is worth nothing to them otherwise. He already knew it was not worth us taking them to court so he was a total smarta** but end result is they have made an enemy that WILL warn others!

    Customer ServiceClaims HandlingStaff

    Reviewed Dec. 12, 2019

    Our claim agent has done nothing to help us through the process of submitting our claim or seeing it through. We have called him numerous times a day over multiple days/weeks, he never answers. We were told to bring in the totaled car's title and once it was in our insurance check would be processed. It has been at least 2 weeks since we turned the title in and our agent is not answering our calls about when we should expect the check. Today we called the mechanic's shop where the car was taken after the accident, found out our agent never had the car picked up, it is still sitting at the shop and once again no answer when we call. To say we are frustrated is an understatement.

    Staff

    Reviewed Nov. 15, 2019

    I'm a low-income citizen & needed to get new car insurance for a lower rate. The people at Farm Bureau Ins. were very helpful & found that I could get auto & renters ins. for $82.75 per month. Farm Bureau now offers 12 month policies & for an extra $50.00 per year, roadside assistance & many other discount benefits are included. I'm so glad I have farm bureau insurance now.

    Customer Service

    Reviewed Nov. 13, 2019

    The worse customer service ever. Refuses to work with you and doesn't help at all with any issues. Doesn't care about keeping customers. And blocked our number from being able to call. Kept giving us the go around and refused to let us speak to a manager. Called Allstate and they even said their system all shows the same and that they were lying to us and they were sorry for their piss poor service and agreed they suck and are by far the worse out there. Never use them unless you want them to give you a ** headache! Give no stars if it was allowed!

    Customer Service

    Reviewed Sept. 20, 2019

    I have been calling my agent for 3 months. Now asking when I will receive my check for hail damage to my car. EVERY time I call, I get the same response, "They're waiting on Corporate". VERY DISAPPOINTED!! FARM BUREAU DOES NOT PUT THEIR CUSTOMERS FIRST!!

    Customer ServiceStaff

    Reviewed Sept. 20, 2019

    I was coming home from work when I and another driver in the lane next to mine was struck by a hit and run driver who was passing three lanes of traffic on a five lane highway. The result? The insurance company paid to have the other drivers car fixed, and then tacked 2 points on my license, though the police report stated there was no fault due to a hit and run. I guess you get what you pay for. I canceled the policy and went with State Farm. Lazy insurance adjusters, cut rate customer service, you’ll get all this and then some with Farm Bureau.

    Claims HandlingStaff

    Reviewed Sept. 10, 2019

    Our son was using our truck and inched out of an aisle at a storage lot when a man driving lawn care equipment speeding and slammed into our truck. Our son was stopped, with witnesses and the driver was across the lane in the opposite side of the road and totaled our truck. The speed limit was 5 miles an hour. The claims agent for Farm Bureau said they couldn't say the speeding driver on the wrong side of the road was at least 55 percent responsible for the accident, really!! What kind of BS is this? We have pictures, a lot video and another witness saying they saw this guy speeding. How can that be, seriously. We hope our insurance co. sues them to get their money back for the truck. Does anyone know what we can do to fight this? The accident was in Avon IN.

    Staff

    Reviewed Aug. 26, 2019

    Would not properly re-investigate an accident I was accused of causing when the other driver was distracted and speeding. I sustained serious injuries while the other driver was unscathed. I contacted GMC who was able to retrieve black box data (crash info) on my vehicle. The other driver is also insured with this same company. Farm Bureau is negligent about retrieving black box data on this other vehicle which would prove he caused the accident and they could recoup their payout losses.

    Customer ServiceCoverage

    Reviewed Aug. 12, 2019

    Back when I signed up, they charged my account before they even told me if I was approved or not. My account supposedly rejected the charge, although my bank showed no record of it. I was charged a $25 late fee on my very first payment, with absolutely no effort to resolve the issue despite acknowledgement from my bank that the charge was never filed.

    Fast forward 5 months and another charge is rejected. Again, the credit union that I use shows no attempt by them to charge my account despite the 11th being my automatic renewal date every month. The next day, the 12th, my life insurance policy payment is processed without issue. Again, billing is unwilling to work with me in the spirit of good customer service. At least this time they're allowing me to dispute the late fee by showing them a statement indicating that I had the money to cover their charge, and getting a letter from my credit union saying that refunding money due to an unrelated fraudulent charge on my account on the day the payment was supposed to be taken is the reason for the mistake.

    I have been driving for 13 years and have obviously had insurance for each of those years. This is the first time (and the second time) I have ever had an insurance company, or any company for that matter, screw up an automatic payment and not even attempt to make their own mistake right. Do not purchase insurance with this company. If you have the choice, don't do business with them at all. I have never had so many headaches involved with my relationship as a consumer to the company I am trying to do business with. I started out giving them the benefit of the doubt when they screwed up my very first payment, but I have canceled my policy and will never look back. I advise you skip the middleman and do the same.

    Customer ServiceCoverageSales & MarketingPrice

    Reviewed July 27, 2019

    I called Farm Bureau in Morrilton to get a quote for home insurance. I was told I would get a significant deduction if I also insured my autos with them. I received the quotes, one with autos added (with home policy) and one just for the home policy. The price was such that we decided to take the home policy and transfer our 3 auto to Farm Bureau, also increasing the coverage on the 3 autos. This happened on 7/22/19 working with Stephanie **, whom I was told could do anything Jonathan ** (Agent) could do.

    Today 7/26/19, Stephanie called and began to ask me all over again, questions about the 2 fireplaces in the house. I gave her the same answers I gave her the first time, only now, she says, she must increase our premiums to cover wood heat. I informed her that she and I had already had the conversation regarding fireplaces and it all should have been covered in the original quote she provided. Her answer was, it did not get included and oh that she was sorry.

    Now, I based my decisions on her quote, trusting that she was providing me an accurate quote of my premiums. Now that I have moved all my cars to Farm Bureau, and purchased a new policy for homeowners insurance, she is changing the premium I was quoted. This is something akin to a bait and switch, only the thing that gets switched is premiums. I can't even say how much the difference amounted to, I was so mad, I told her, "Do what you have to do." I guess it is around $150 extra. Having to pay for the privilege of doing business with them I expected far more from this experience. At the very least I expected the premiums they quote to be accurate. Sheila **

    Claims HandlingCoverageStaff

    Reviewed July 23, 2019

    After a 89 year old female driver ran me over with my small Honda motorcycle when she pulled out the gas station without stopping my lower face and chin were cut badly and repaired. An offer of the claim adjuster before I had to fly abroad was 10K. From this I was supposed to cover my medical bills and scar treatment and I declined. No claims for lost wage, or other longer physical damage were made, but my cut face got 55 sutures and it took 2 month to be able to eat normally. Why does Farm Bureau insure drivers for much money and high personal damage cover and then enrolls lawyers to fight and delay a fair pain and suffering payment and does not pay me back the money I paid for the simplest surgery treatment without fighting it with lawyers and request me to return oversees to question me like a cheater when things are obvious and proven?

    Customer ServiceStaff

    Reviewed June 28, 2019

    I have been with this company for 17yrs. We have home, auto and health inc. with them. I recently fell on hard times and called our local branch located in Knoxville, TN on Northshore to explain my situation and ask for options. I spoke with Connie. Not only did she cut me off, she was rude and unsympathetic. She informed me that I didn't have any options. Connie informed me that if I didn't make the full premium now I would lose coverage. When I dropped off partial payment a representative from the same branch called me back with several options to help us keep our coverage.

    PriceStaff

    Reviewed June 13, 2019

    I been with Farm Bureau for years with my personal coverages but just recently switched my business insurance to them as well. The prices are much lower than what I was paying and I feel that I really understand what they do. Michael is my agent and she is excellent! The girls who work the front are knowledgeable and great at their jobs. I highly recommend this company!

    Customer ServiceClaims Handling

    Reviewed June 6, 2019

    Farm Bureau is a good insurance company but be aware that if you have several claims or challenge their claims adjuster they will cancel your policy without providing a letter of explanation and it does not matter who’s at fault. The local office which is located in Cleveland TN has outstanding customer service but the male adjuster who is located in Chattanooga TN lacked much in the area of customer service.

    Customer Service

    Reviewed June 4, 2019

    I am a 52 year old man. I have a very good driving record with no accident until 2 years ago when someone rear-ended me at a red light. The accident I had this time was on me definitely my fault. The problem I have is I have a 2011 GMC truck. It had a lot of miles but was a one owner truck that ran excellent. They are giving me 3900 for this truck. I asked him where he got this number. He said that is what they are selling for in a 150 mile radius. I said ok I want a one owner 2011 GMC truck. I will pay to have it checked out by a mechanic and if he can get this where? He said he found 2 similar trucks. So first he got his average from 2 trucks that are 300 miles apart I might add. One has been sold at auction twice the other got mysteriously sold the minute we told them we were coming for it. Bottom line I got shafted and if I didn't track them down they never would have called me. Stay away from Farm Bureau Insurance.

    Reviewed May 22, 2019

    Car accident 2018. Rear end tap. Adjuster paid $40,000 medical. Now my insurance has gone up $600 per year. No after contact with adjuster! Guess adjusters are judges! Easy? Car had 1 small scratch and probably didn’t go to body shop.

    Customer ServiceStaff

    Reviewed May 7, 2019

    I’ve only been with the company for a year. The office staff in Anderson SC is very rude. I had a accident and only need to switch my payment date once for my new vehicle. They told me there is nothing I can without me paying a lot more. Instead of just switching payment dates. I was out of work for almost 4 weeks. I made a payment even after my car was totaled. I thought your insurance company should be on your side .

    CoverageStaff

    Reviewed April 13, 2019

    I got hit from behind but other party didn't have insurance so I had to use my insurance company which is Texas Farm Bureau and they are a joke. They say they would fix my bumper but not the shaking and bouncing on my truck and tried to make it seem like it was there before I got hit and it wasn't. I have receipts where I paid $4000 for lift kit with new springs struts, shock, etc a week before and a perfect alignment but I pay $5000 a year premium and you don't want to fix my truck correctly. This company is a RIPOFF. Please do not use the people. Texas Farm Bureau!!!!

    Customer ServiceClaims HandlingStaff

    Reviewed March 29, 2019

    Customer service is non-existent. It took us almost three weeks to finally reach their Pender County office after Hurricane Florence. The phones were always business and no voicemail available. After finally reaching the office and numerous calls we only got one call back over the next 6 months. Our agent basically said they only sell policies and cannot help with any claims. Our wind and hail claim was denied based on an engineering report paid for by Farm Bureau. This report had so many blatant errors in it that it was clearly meant to support their claim denial. Needless to say we will be changing insurers and urge others to do the same.

    Staff

    Reviewed March 26, 2019

    I got into an accident and we both have Farm Bureau. It was the other driver fault and she side swipe my car on the driver side and I can only open my door partly to get in and out. It is very hard trying to get in and out of my door. I thought originally they was going to send out an adjuster but I had to do all the leg work, take pictures and send it to her. After I sent them all the information and appraisal she thought the estimate is too high and now she want to send an adjuster. I do not understand why they did not send the adjuster out in the beginning, now I have to wait even longer trying to get in and out of my car. I have never dealt with insurance company that is so unconcern about their insurer.

    Customer ServiceClaims HandlingStaff

    Reviewed March 19, 2019

    I was involved in a fairly minor MVA, when my rental car was struck by another vehicle in the passenger rear door. The incident occurred after normal business hours and I called and called Farm Bureau but each time I called they hung up on me. I contacted my agent by email and the next day he told me to file a claim on the other driver. Only after consulting with the liability department was I asked to file a claim with Farm Bureau. The claim was assigned to an adjuster who has not been responsive. He didn't even know which car I was driving at the time of the accident. I have called and emailed him many times but he refuses to respond. My agent also refuses to respond. As soon as I get some answers (it doesn't look like I'll get any help from them), I am ditching them and taking my auto and home owners insurance elsewhere.

    Price

    Reviewed March 17, 2019

    Asked for a Quote and This Fraudulent Company ran a hard inquiry on our credit WITHOUT OUR APPROVAL. When we contacted them they used every excuse in the book. NO OTHER insurance company has run a hard inquiry on our credit for simply providing a quote. We have used GEICO and USAA for many years and have received many quotes and NEVER HAS A HARD INQUIRY been MADE for a simply QUOTE!! This organization is a FRAUD and the FTC needs to fine them for SHADY PRACTICES. We now have to dispute the hard inquiry with Experian, Equifax and Transunion since WE DID NOT GIVE our PERMISSION for a hard inquiry for a auto insurance QUOTE!!!

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    Farm Bureau Auto Insurance Company Information

    Company Name:
    Farm Bureau
    Year Founded:
    1939
    Website:
    www.fbfs.com