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Farm Bureau Auto Insurance

Farm Bureau Auto Insurance

 4.0/5 (265 ratings)
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
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About Farm Bureau Auto Insurance

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Farm Bureau Financial Services provides several types of auto and property insurances. The company offers low rates and discounts for bundled coverage, and policyholders can select from and customize various full coverage plans. Farm Bureau writes auto insurance policies in 10 states.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Bundle discounts
  • Highly rated customer service
  • Low rates

Cons

  • Limited discounts
  • Available only in 10 states

Bottom Line

Farm Bureau offers customizable auto insurance at low rates.The company doesn’t operate in all 50 states, but it has partner companies that provide some discounted coverage options.

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Farm Bureau Auto Insurance Reviews

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Page 2 Reviews 10 - 40
Rated with 1 star
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Verified Reviewer
Original review: Jan. 5, 2020

Farm Bureau Ins is excellent. Repairs are done quickly. Quality of repairs and replacement is not always the best. My cabinets are falling apart, and the tile is all uneven. They raised my insurance by $50 a month. I am on a combined of vehicle/house. I am on disability, $880 a month, insurance is now $200 a month and the $50 will come out of my food budget. Back to foodbank I rarely drive.They said it will come down in 2 years.I asked why the claims. My agent said it was because of 2 claims on the house. My agent said, If I "referred" people I would get $50. Many of my friends are in the same situation. I cannot refer people to a company that will cost them more money than they have. My agent said, "you can always refer family members." Obviously he has never read my file. They are all deceased. No, I will not refer, I will not even say one word to anyone in positive reference.

34 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 1, 2020

I was backing up in my driveway when I struck my son’s car; I called the number on my membership card to report the incident. The adjuster called me a few days later and began asking me details about the incident, I provided the information. Once the information was provided the adjuster “Brittany” who was polite stated that my claim was denied. When I ask why she explained that my son’s insurance was not with FB and he has the same address as mine. I was in disbelief! To make sure I understood, I ask her to explain to me again why my insurance would not pay for the damage I done to my son’s car.

Again she stated that he has the same address that I have and he has insurance with a different insurance company. I’m not disputing that this was not written in my police because I truly don’t know. It seems to me that these folks are using a technical term to keep from paying a legitimate claim. If I were to have a accident with my some in a completely different city or state they will not pay for the damage!!!!

32 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 30, 2019

I just got off phone with a smarta** Lee ** with Farm Bureau and he said we did not get hurt enough to get $500 each for bruising and aches and pain from the accident that TOTALED an f250 pickup. I am 68 yrs old and husband is 73. How exactly would we NOT have gotten bruised and beat from the impact??? ANYONE that is in accident GO TO DR and complain of everything to make them pay. We did the honorable thing. We paid our own tow, did not accept a rental vehicle nor did we go to Dr and run up a bill but apparently they now think we are liars about our pain and suffering so for future references GO TO DR because your suffering is worth nothing to them otherwise. He already knew it was not worth us taking them to court so he was a total smarta** but end result is they have made an enemy that WILL warn others!

42 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 12, 2019

Our claim agent has done nothing to help us through the process of submitting our claim or seeing it through. We have called him numerous times a day over multiple days/weeks, he never answers. We were told to bring in the totaled car's title and once it was in our insurance check would be processed. It has been at least 2 weeks since we turned the title in and our agent is not answering our calls about when we should expect the check. Today we called the mechanic's shop where the car was taken after the accident, found out our agent never had the car picked up, it is still sitting at the shop and once again no answer when we call. To say we are frustrated is an understatement.

27 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Nov. 15, 2019

I'm a low-income citizen & needed to get new car insurance for a lower rate. The people at Farm Bureau Ins. were very helpful & found that I could get auto & renters ins. for $82.75 per month. Farm Bureau now offers 12 month policies & for an extra $50.00 per year, roadside assistance & many other discount benefits are included. I'm so glad I have farm bureau insurance now.

2 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Nov. 13, 2019

The worse customer service ever. Refuses to work with you and doesn't help at all with any issues. Doesn't care about keeping customers. And blocked our number from being able to call. Kept giving us the go around and refused to let us speak to a manager. Called Allstate and they even said their system all shows the same and that they were lying to us and they were sorry for their piss poor service and agreed they suck and are by far the worse out there. Never use them unless you want them to give you a ** headache! Give no stars if it was allowed!

25 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Sept. 20, 2019

I have been calling my agent for 3 months. Now asking when I will receive my check for hail damage to my car. EVERY time I call, I get the same response, "They're waiting on Corporate". VERY DISAPPOINTED!! FARM BUREAU DOES NOT PUT THEIR CUSTOMERS FIRST!!

39 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 20, 2019

I was coming home from work when I and another driver in the lane next to mine was struck by a hit and run driver who was passing three lanes of traffic on a five lane highway. The result? The insurance company paid to have the other drivers car fixed, and then tacked 2 points on my license, though the police report stated there was no fault due to a hit and run. I guess you get what you pay for. I canceled the policy and went with State Farm. Lazy insurance adjusters, cut rate customer service, you’ll get all this and then some with Farm Bureau.

32 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 10, 2019

Our son was using our truck and inched out of an aisle at a storage lot when a man driving lawn care equipment speeding and slammed into our truck. Our son was stopped, with witnesses and the driver was across the lane in the opposite side of the road and totaled our truck. The speed limit was 5 miles an hour. The claims agent for Farm Bureau said they couldn't say the speeding driver on the wrong side of the road was at least 55 percent responsible for the accident, really!! What kind of BS is this? We have pictures, a lot video and another witness saying they saw this guy speeding. How can that be, seriously. We hope our insurance co. sues them to get their money back for the truck. Does anyone know what we can do to fight this? The accident was in Avon IN.

24 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Aug. 26, 2019

Would not properly re-investigate an accident I was accused of causing when the other driver was distracted and speeding. I sustained serious injuries while the other driver was unscathed. I contacted GMC who was able to retrieve black box data (crash info) on my vehicle. The other driver is also insured with this same company. Farm Bureau is negligent about retrieving black box data on this other vehicle which would prove he caused the accident and they could recoup their payout losses.

18 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Aug. 12, 2019

Back when I signed up, they charged my account before they even told me if I was approved or not. My account supposedly rejected the charge, although my bank showed no record of it. I was charged a $25 late fee on my very first payment, with absolutely no effort to resolve the issue despite acknowledgement from my bank that the charge was never filed.

Fast forward 5 months and another charge is rejected. Again, the credit union that I use shows no attempt by them to charge my account despite the 11th being my automatic renewal date every month. The next day, the 12th, my life insurance policy payment is processed without issue. Again, billing is unwilling to work with me in the spirit of good customer service. At least this time they're allowing me to dispute the late fee by showing them a statement indicating that I had the money to cover their charge, and getting a letter from my credit union saying that refunding money due to an unrelated fraudulent charge on my account on the day the payment was supposed to be taken is the reason for the mistake.

I have been driving for 13 years and have obviously had insurance for each of those years. This is the first time (and the second time) I have ever had an insurance company, or any company for that matter, screw up an automatic payment and not even attempt to make their own mistake right. Do not purchase insurance with this company. If you have the choice, don't do business with them at all. I have never had so many headaches involved with my relationship as a consumer to the company I am trying to do business with. I started out giving them the benefit of the doubt when they screwed up my very first payment, but I have canceled my policy and will never look back. I advise you skip the middleman and do the same.

19 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 27, 2019

I called Farm Bureau in Morrilton to get a quote for home insurance. I was told I would get a significant deduction if I also insured my autos with them. I received the quotes, one with autos added (with home policy) and one just for the home policy. The price was such that we decided to take the home policy and transfer our 3 auto to Farm Bureau, also increasing the coverage on the 3 autos. This happened on 7/22/19 working with Stephanie **, whom I was told could do anything Jonathan ** (Agent) could do.

Today 7/26/19, Stephanie called and began to ask me all over again, questions about the 2 fireplaces in the house. I gave her the same answers I gave her the first time, only now, she says, she must increase our premiums to cover wood heat. I informed her that she and I had already had the conversation regarding fireplaces and it all should have been covered in the original quote she provided. Her answer was, it did not get included and oh that she was sorry.

Now, I based my decisions on her quote, trusting that she was providing me an accurate quote of my premiums. Now that I have moved all my cars to Farm Bureau, and purchased a new policy for homeowners insurance, she is changing the premium I was quoted. This is something akin to a bait and switch, only the thing that gets switched is premiums. I can't even say how much the difference amounted to, I was so mad, I told her, "Do what you have to do." I guess it is around $150 extra. Having to pay for the privilege of doing business with them I expected far more from this experience. At the very least I expected the premiums they quote to be accurate. Sheila **

24 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 23, 2019

After a 89 year old female driver ran me over with my small Honda motorcycle when she pulled out the gas station without stopping my lower face and chin were cut badly and repaired. An offer of the claim adjuster before I had to fly abroad was 10K. From this I was supposed to cover my medical bills and scar treatment and I declined. No claims for lost wage, or other longer physical damage were made, but my cut face got 55 sutures and it took 2 month to be able to eat normally. Why does Farm Bureau insure drivers for much money and high personal damage cover and then enrolls lawyers to fight and delay a fair pain and suffering payment and does not pay me back the money I paid for the simplest surgery treatment without fighting it with lawyers and request me to return oversees to question me like a cheater when things are obvious and proven?

18 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: June 28, 2019

I have been with this company for 17yrs. We have home, auto and health inc. with them. I recently fell on hard times and called our local branch located in Knoxville, TN on Northshore to explain my situation and ask for options. I spoke with Connie. Not only did she cut me off, she was rude and unsympathetic. She informed me that I didn't have any options. Connie informed me that if I didn't make the full premium now I would lose coverage. When I dropped off partial payment a representative from the same branch called me back with several options to help us keep our coverage.

25 people found this review helpful
Rated with 5 stars
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Verified Reviewer
Original review: June 13, 2019

I been with Farm Bureau for years with my personal coverages but just recently switched my business insurance to them as well. The prices are much lower than what I was paying and I feel that I really understand what they do. Michael is my agent and she is excellent! The girls who work the front are knowledgeable and great at their jobs. I highly recommend this company!

8 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: June 6, 2019

Farm Bureau is a good insurance company but be aware that if you have several claims or challenge their claims adjuster they will cancel your policy without providing a letter of explanation and it does not matter who’s at fault. The local office which is located in Cleveland TN has outstanding customer service but the male adjuster who is located in Chattanooga TN lacked much in the area of customer service.

18 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 4, 2019

I am a 52 year old man. I have a very good driving record with no accident until 2 years ago when someone rear-ended me at a red light. The accident I had this time was on me definitely my fault. The problem I have is I have a 2011 GMC truck. It had a lot of miles but was a one owner truck that ran excellent. They are giving me 3900 for this truck. I asked him where he got this number. He said that is what they are selling for in a 150 mile radius. I said ok I want a one owner 2011 GMC truck. I will pay to have it checked out by a mechanic and if he can get this where? He said he found 2 similar trucks. So first he got his average from 2 trucks that are 300 miles apart I might add. One has been sold at auction twice the other got mysteriously sold the minute we told them we were coming for it. Bottom line I got shafted and if I didn't track them down they never would have called me. Stay away from Farm Bureau Insurance.

24 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 22, 2019

Car accident 2018. Rear end tap. Adjuster paid $40,000 medical. Now my insurance has gone up $600 per year. No after contact with adjuster! Guess adjusters are judges! Easy? Car had 1 small scratch and probably didn’t go to body shop.

23 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 7, 2019

I’ve only been with the company for a year. The office staff in Anderson SC is very rude. I had a accident and only need to switch my payment date once for my new vehicle. They told me there is nothing I can without me paying a lot more. Instead of just switching payment dates. I was out of work for almost 4 weeks. I made a payment even after my car was totaled. I thought your insurance company should be on your side .

24 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: April 13, 2019

I got hit from behind but other party didn't have insurance so I had to use my insurance company which is Texas Farm Bureau and they are a joke. They say they would fix my bumper but not the shaking and bouncing on my truck and tried to make it seem like it was there before I got hit and it wasn't. I have receipts where I paid $4000 for lift kit with new springs struts, shock, etc a week before and a perfect alignment but I pay $5000 a year premium and you don't want to fix my truck correctly. This company is a RIPOFF. Please do not use the people. Texas Farm Bureau!!!!

33 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 29, 2019

Customer service is non-existent. It took us almost three weeks to finally reach their Pender County office after Hurricane Florence. The phones were always business and no voicemail available. After finally reaching the office and numerous calls we only got one call back over the next 6 months. Our agent basically said they only sell policies and cannot help with any claims. Our wind and hail claim was denied based on an engineering report paid for by Farm Bureau. This report had so many blatant errors in it that it was clearly meant to support their claim denial. Needless to say we will be changing insurers and urge others to do the same.

18 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 26, 2019

I got into an accident and we both have Farm Bureau. It was the other driver fault and she side swipe my car on the driver side and I can only open my door partly to get in and out. It is very hard trying to get in and out of my door. I thought originally they was going to send out an adjuster but I had to do all the leg work, take pictures and send it to her. After I sent them all the information and appraisal she thought the estimate is too high and now she want to send an adjuster. I do not understand why they did not send the adjuster out in the beginning, now I have to wait even longer trying to get in and out of my car. I have never dealt with insurance company that is so unconcern about their insurer.

24 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 19, 2019

I was involved in a fairly minor MVA, when my rental car was struck by another vehicle in the passenger rear door. The incident occurred after normal business hours and I called and called Farm Bureau but each time I called they hung up on me. I contacted my agent by email and the next day he told me to file a claim on the other driver. Only after consulting with the liability department was I asked to file a claim with Farm Bureau. The claim was assigned to an adjuster who has not been responsive. He didn't even know which car I was driving at the time of the accident. I have called and emailed him many times but he refuses to respond. My agent also refuses to respond. As soon as I get some answers (it doesn't look like I'll get any help from them), I am ditching them and taking my auto and home owners insurance elsewhere.

17 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 17, 2019

Asked for a Quote and This Fraudulent Company ran a hard inquiry on our credit WITHOUT OUR APPROVAL. When we contacted them they used every excuse in the book. NO OTHER insurance company has run a hard inquiry on our credit for simply providing a quote. We have used GEICO and USAA for many years and have received many quotes and NEVER HAS A HARD INQUIRY been MADE for a simply QUOTE!! This organization is a FRAUD and the FTC needs to fine them for SHADY PRACTICES. We now have to dispute the hard inquiry with Experian, Equifax and Transunion since WE DID NOT GIVE our PERMISSION for a hard inquiry for a auto insurance QUOTE!!!

21 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 23, 2019

I have been with Farm Bureau for over 25 years. I have been set up on automatic draft since 2012. I will admit I have not paid close attention to my bank statements. I have seen charges come out for Farm Bureau and not thought much about it because I have an account with them for Auto and Home Owners. This past December, I noticed an increased charge of $155 come out of my account in addition to two other Farm Bureau Charges. This did not match any statements that I have received. It caused me to go to my bank and pull a history of my bank statements.

We found that they have been pulling unauthorized drafts out of my bank since Nov. 2012. When I went to their office to confront them, they said that would not happen without a signed consent form. They researched it and did admit that they are not able to locate this form, that it does not seem to exist. It turns out that the extra charges were applied to my adult son's account who I had no idea even had insurance with Farm Bureau.

My son is an adult with his own children and who pays his own bills without help from me. He does happen to share the same middle name as me and that is the only connection I can figure as to how a mistake may have been made to have this charge come out of my account. The response I have gotten from Farm Bureau is "ooops, work it out with your son. We can't help you." They have taken over $6000 from my account without authorization and have no intention to rectify the situation. Very disappointing and frustrating.

25 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Feb. 23, 2019

As my experience with Farm Bureau. Not too good. Just like Kim from Utica, Mi. I have been having issues getting paid for lost wages. I haven’t worked for almost two months now. I work for a “mom & pop” business so I don’t get short disability or any benefits. However because I live in a no-fault state. We can receive medical and lost wages benefits thru the insurance. I too filled out all my paperwork CORRECTLY. Made copies. Thank GOD! Talked to my place employment. Everything was legit. Mailed express put a tracking on it. Farm Bureau received the mail in the morning two days later. Granted I am not the only person has been car accident and injured. So, waited a week. Called the adjuster. She has not received it. Really! So, she had me email the paperwork. Then tells me she is going on vacation.

So, another week went by. Now it’s three weeks. Called several times, at the time she was back from vacation. No call back. Called the next day. Only for her to tell me that she needs to verify the info! Really!! That she was waiting for my authorization. Well if that was the case. Why couldn’t she just send the paperwork in the first place or recorded our conversation. So, Now it will probably be another two weeks that I might see a check. What the hell?!?

14 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 3, 2019

Storms reported in our area in TN. Other neighbors were being taken care of by their insurance companies and agents within a timely manner. My lovely insurance company denied my claim on home and RV as water was pouring in thru both of the ceilings. I had to use buckets to catch the water to prevent further damage to inside of our house.

Farm Bureau denied our claim!! So my husband who is not a licensed contractor made unlicensed repairs to our roof and RV roof. He had to miss work to fix these issues. Thanks for always collecting our premiums every month and not providing service for what you advertise. Time to change insurance!!! Advertise you provide coverage, take premiums from customers and deny my 2 very serious claims. You take my money and then didn't follow thru with your service. Thanks Farm Bureau. Pretty stressful and sad when everyone in my neighbor got their claims completed and my house is sitting here deteriorating with a build up of issues that never gotten taken of. Shame on you.

29 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 31, 2019

I need someone help me out to complain one agent that he came to my house for inspection and he was nasty. Got in my house with his shoes. His name is Clinton ** at TN State Murfreesboro. Zip code 37128. He was so racist with me. He reported me very bad. Therefor they told me we gonna terminate your policy soon and you need to shop for another insurance company. Yes they got big this company and kicking people don’t like. Anyway I got another insurance company fast. Am going to kick them before they does. My concern is I need someone to help me how to complain about that racist agent that tread me bad. Thanks.

24 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Jan. 29, 2019

I'm writing this review not out of spite but to warn others. So they don't go through what I went through in the last year and a half. I have never dealt with such incompetence in my 30 years of owning car insurance. They would cancel our policy with no warning even after paying monthly bill, only to have to restart and pay more out of pocket. This happened 3 times. I was lied to to get is started. Once I was on it, everything changed. I got the insurance because it was not expensive, I was offered insurance by another company, but because I was "loyal" and promised to the Farm Bureau representative and I talked to them first, I chose them. Even when I got dropped, they themselves didn't even know why it happened. As I said, in 30 years of owning insurance, I have never dealt with issues like I have with these people.

Recently, my child was in an accident, he was hit by a semi. He was out of work for a month. TO be able to live in Michigan, we have had to combine our money to survive and afford it. So going without his paycheck for a month, was hard. SO when it happened I went straight to the insurance to get every piece of paperwork I had to have. Filled it out correctly and in detail, got everything they asked me to get. Faxed it to them, which it leaves all the information such as the time it was faxed, the day and who received it.

Dealing with this, I had to deal with 5 different claims Rep for the same exact issue. When I would call they would say it wasn't going through them anymore and it was going through a different person. They jerked me around for weeks. There was another person in the accident in the car with my son. He is still trying to get compensated for all his bills and such. It has been 6 months. When he tries to get in touch with him, they don't believe he doesn't own a car, and that he has never had car insurance, and they refuse to help him unless he fills out a bunch of paperwork.

The hospital has been bothering him for their money. He said "Fine, send me the paperwork" and they still haven't. They were suppose to compensate my son, for the month he was off work. It wasn't until he was back to works, and a few weeks more of me trying to get his money, finally the person told me I didn't send the paperwork they needed to do so. Which in turn, I pulled out my copy of the fax I sent they had EVERY bit of info needed to prove I sent it, which they said I didn't receive. Which I told them I was willing to sue as I had two lawyers at hand willing to help.

The very next day I got a phone call saying that Friday my son would have his money. So basically, we were jerked around for weeks for no reason. We were late on our bills. We had to eat ramen just to get by. I apologize if any of this seems jumbled, I just had to deal with another issue with them. I paid two weeks ago my rental insurance through them, being now a week before it's even due. I just signed on to get some info, and once again, it's gone. Even if you have to pay more money, it is well worth it not to go through these people. This is only half of what has happened. That is all I got to say, besides I'm switching today to Progressive.

18 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 21, 2018

Worst insurance company I’ve ever dealt with. Someone rear ended me, got a ticket. Farm Bureau said they would cover everything and I ended up with a $400 rental car bill after using the body shop THEY recommended because the work took so long. The adjuster would never return my calls and I wondered if he even worked there anymore. Very stressful!

34 people found this review helpful
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Farm Bureau Auto Insurance Company Information

Company Name:
Farm Bureau
Year Founded:
1939
Website:
www.fbfs.com