Assurant Renters Insurance Reviews

It was very easy as after you have them for a year the renewal is automatically done unless you notify them differently and the insurance is very affordable even for fixed income people…. I am on my third year with them and highly recommend them.

Renata helped me out tremendously and was able to save me a lot of money. She really sealed the deal for me. With changing insurers you never know if you are making the right decision. But with Renata being so helpful and looking to save me money, I knew I had made the right choice.

The transaction of purchasing condo insurance was smooth and fast. The agent reviewed all options with me and answered all my questions. After shopping around this was the best price I found for condo insurance.

Definitely the best service, will recommend to all my friends and relatives, making my life better, headache free, hassle free the best rate and affordable, surely the best, one of the best experience in my life.

My agent was patient and explained everything to me. He was extremely helpful. He gave me exactly what I needed. He also called me back in a timely manner. Took time also with my son who is also in the policy and explained it to him.

I have no complaints at this time. So far I haven't had to use my policy. I been with this company for at least 2 years. They keeps me informed on specials and current information that's beneficial to me.

The ease and flexibility of the agent Shamir was wonderful. Everything this agent has offered me has come to pass truthfully. The combination of the two types of insurance gives me peace of mind, in a world of uncertainty.

I tried to make a change on the declaration page for my renters insurance policy online. Was having trouble doing it online. A nice young man with Chat online side of the company asked if he could help me. I told him what I was trying to do. He was able to do the changes for me. He was very helpful. The changes took more than 48 hours to appear online.

Assurant is a great company to use. Their rates are lower than other companies (like my auto insurance co), without sacrificing quality or customer service, plus their website is very user friendly. I highly RECOMMEND them!!!!

I know nothing will change with this review but even if one person could stay away from them that would make me feel good. I have been their clients for years, someone broke in to my place and stole my watch that means a lot to me. I just like another person called the claim center. Uploaded my paper work, etc. According to them my adjuster will call me in 48-72 hours. No one called, I left voicemails to my adjuster. She didn’t mind even calling back.

I've been trying to work with my adjuster since last November to get compensation for water damage repairs in my bathroom and have received incorrect information about how I should proceed, faced months of unreturned phone calls and a reluctance to cooperate with me to try and get a resolution. The adjuster has refused to speak with the other insurance company involved and has had me acting as liaison pushing information between the two using technical terms that I don't fully know and which my adjuster hasn't been forthright in explaining when asked. I have been frustrated and left uncompensated for what should be a straightforward and common claim (leak from the ceiling in my bathroom). I requested to speak with supervisors or even to have my case moved to another adjuster and as a result my calls have been unreturned.

Assurant customer service team is awesome! I didn't have to do a thang when it came to renewing my daughter insurance because Assurant had already taken care of it and sent me an email to verify. That took care of all my worries.

I have been trying to get paid out on an insurance claim submitted over 6 months ago for a building bike theft. I had to submit my receipts on 3 separate occasions because they claim they never got them. They deliberately cut me off from their system so there was no tracking of my records and submission. They do respond to emails, and they do not return calls, they do not follow up, they do not communicate what is happening. I believe it is all by design so people just get tired and give up. They do not do what they are supposed to do. They take advantage of their power.

After having their insurance the past year with no issues I decided to continue with them as I moved into a new place. My policy was on an auto-renewal plan so once I moved I just changed my address. They cancelled my plan, didn't say anything and I only noticed when I went to get a declaration page. I immediately called to renew they said it would take another day and couldn't speed up the process. So now I have been without homeowners insurance for a few days and have to wait another day because of their inability to provide customer service. If I wouldn't have just paid my renewal I would be going elsewhere.

Setting up the policy was very easy, and quick! The premium was much lower than any other company I checked with, for the same coverage. Will continue to do business with Geico, and Assurant for all of my insurance needs... I highly recommend them both!

The customer service and renters insurance price are awesome and affordable. I've had Assurant for the past year... and the service is good. No complaints. Thanks Assurant. I am fan and will definitely refer others.

This company gave me a chance to get caught up. They could have easily discontinued my renters insurance but they didn’t. They care and that’s appreciated. In life things happen sometimes but they worked with me.

Knowing that I am protected by Assurant Insurance company gives me a peace of mind when I leave my apartment. I am and will recommend this company to my family and friends. Thank You Assurant Insurance company.

I had Assurant condo insurance for several years. I think I had three claims during the entire time. Assurant representatives were pleasant and professional. I always appreciated their service. The adjuster was always scheduled to come by in a timely manner and the adjuster always showed up on time, providing a thorough explanation regarding the claim(s). Thank you.

Assurant has always been very helpful in making sure I have the right coverage for my needs. I would recommend Assurant to anyone that's looking for a reliable, professional and knowledgeable in the world of renters insurance. I can always count on professional and friendly customers service.

I was referred to Assurant by the management team at the apartment complex we had chosen when searching for a new rental - our first in the USA! So pleased I was steered toward these people! Easy to navigate the website and select the package I needed, plus really good value for the cover provided.

Overall my experience with the company has been pleasant, but I'm not sure how that will hold up if I ever had to make a claim against my policy. I have had this policy for over 6 plus years and I want to see if I need it that I don't have to jump through a lot of hoops to access the policy. Thank you.

I have always had exceptional customer service over the many years that I’ve been with this company! I always have and will continue to recommend Geico to all my family and friends for any type of insurance needs they may need.

Very happy with my policy and with how updated I am in a timely manner. I will definitely be renewing and plan on being a customer for a very long time as I have never had an issue and definitely recommend to all.

I've had Assurance Renters Insurance since June 2018; moved with my daughter May 29, 2020 & didn't have to cancel my insurance, instead Assurance covered both myself & daughter. I continued with this insurance in my current apt. since Oct 2020 until present. Enjoy not having to pay for a few months. Have told others about this great Assurant Renters Insurance!

Very bad experience with the last adjuster with this company. He was very mean and it did not matter to him. That is how we felt. Always on time paying the premium. Never late and paid mostly all of it. We are so mad at what he did to us. We have no words. Just be careful and check out the claim adjusters.

The ease and quickness in acquiring my renters insurance was phenomenal. The savings I received in going with Assurant is just the icing on the cake. I highly recommend them and will look into their other offerings!

I have had Assurant renters policy for many years now. It was very easy setting up my account, making payments, and moving my coverage when I moved to different apartments. However, my claim experience has been the complete opposite. This is my first claim ever which was due to water damage. I placed my claim on 6/24 which was when my apartment had a leak which completely flooded the place. All my belongings got wet. My apartment was deemed unlivable which is everyone's worst nightmare. Where do you live in such short notice? Where do you work if you work from home and need direct wifi connection to a router?

Your rates are very reasonable considering having to add the extra water/sewer items. Have been very friendly & helpful when I've needed to contact you. Also being able 2 bundle w/ Geico auto insurance makes it convenient.

Easy to get my policy started and website is very easy to understand and navigate. The policy met my needs perfectly and I was able to get proof of insurance the same day. It took approximately 10 mins to complete the application and start my new policy, I will definitely recommend Assurant to my friends and family.

My experience has been nothing short of amazing. The agent that I last spoke with was very professional, courteous, and patient with me. I'm a tough person most of the time, but she took care of my needs with the utmost respect. I really enjoyed speaking with someone that did not sound like a robot. She sounded natural, you know....like a person should.

Very reasonable premium. It's good to be covered in case of loss, especially with the high prices to replace personal belongings. Not sure how much the premium would be if I chose coverage of $10,000. Thanks!

I felt valued as a customer during the call. My concern was answered quickly. The representative showed genuine care about my issue and efficiently completed my request. I would recommend Assurant as a renter's insurance.

I found the individuals I spoke with very helpful and friendly, and getting renter's insurance with GEICO could not have been easier! Hopefully I will not need the insurance, but it is nice to know that I have it if untoward events occur.

I was required to have renter's insurance at my building and 2 days to figure it out before lease signing and the ease of setting up my policy online and at such a great price was amazing and a lifesaver!

The claim process was very easy to file. I was able to submit documents with ease and I received fast processing with agents. I’m very pleased with my policy! The policy I purchased covers 12 months.

Nothing about the policy frustrated me. As a matter of fact paying every other month was what I liked most about my renters insurance policy. I also love that little break when the policy is all paid up. Happy Trails.....

The staff were very polite, professional and customer friendly. They gave sound advice that really helped me get the coverage I need. The staff were all very knowledgeable, very on time with the delivery of the product/service I needed. It was actually my most pleasant insurance conversation ever. I would definitely recommend them as no pressure, excellent service!

I have used Assurant for several years and they always provide great service. My policy documents are easy to understand, the rates are clear and affordable. They are quick to resolve any issues that might come up, although I have not ever had an issue.

Very good company. Great service. Great value for a good coverage. Filing the for was really very easy to understand. I will recommend this company to friends and family. Keep the good work that help the customer and the company, thanks very much

Too many calls and transfers. The service was time consuming and not friendly to specialty medical professionals. Such services can waste time and money for my medical profession. Customers or potential customers of any type should not have to spend money while wasting time and money for subpar services.

Assurant is a very reasonable renters insurance company and has a friendly staff that works with the customers. We have been with Assurant for a while and never had any problems with this company. Great team.

I recently renewed my renter's insurance policy. I have auto insurance as well. I made the mistake of thinking that I had automatic renewal because I have automatic payments for my auto insurance. Luckily, I was reinstated. I tried to do that online. It was slightly frustrating. It turned out to be pretty easy. I probably should have called in. Next year I will get started early.

Having renter's insurance with Assurant was best choice I made. I had a claim processed very efficiently and timely by very professional agent. I will use any other services provided by Assurant without reservations. Thanks for excellent service.

I have no issues or complaints and always had positive encounters with customer service. I am overall very happy with my renter's insurance and auto insurance thru Geico. I would recommend to friends and family!

Assurant, is an easy to create and easy to utilize policy. The last policy I used was not so pleasant. I received a notice that I was ONE day late and they not only refused to take a payment for being late. They kicked me off of the policy altogether. I had to find another.

I feel as though I am gifted having such a watchful insurance company available to hear my sudden instances and ideas. Of course, I have informed my new as well as old neighbors and friends about Assurant as respectably and economically sound. I hope to continue long into the future with Assurant.

Assurant is convenient for my rental property management company's requirements for liability and loss coverage. The integration with the GEICO portfolio interface makes payments and checking updates easy. I find that the policy can be updated to reflect changes to management company, liability coverage limits, and valuation of property easy and quick.

When speaking to a representative from your company it is always a pleasure to talk to a human instead of a computer. Great service provided even though we have not filed a claim for loss of property.

Wrote my review and soon as I did my claim was resolved rather quickly, would like to think it was just a coincidence but I think not. Hopefully if I have to deal with them in the future the process is much smoother and people actually get back with me but I am happy that it was taken care of finally.

The ease in the renewal process and the cost of insuring our property is reasonable. There's not much that I need to say except online setup is great and the ease of getting documents when I need them is great.

I would recommend you guys to everyone as I do now. Fast, efficient customer service along with great prices and coverage. I have been with the company for a while now and have nothing but great and awesome things to say about you all. Great job and keep up the awesome work.

I filed a claim due to water damage while I was away. My neighbor alerted me and I contacted Assurant when I returned. By the time I returned everything was cleaned and removed. I’ve been playing phone tag and exchanging emails with Jean and his coworkers to NO avail! I’ve lost about $4000 worth of items and at this point I think it’s a wash! I’m already shopping for a different policy. I only went with Assurant because I bundled it with my Auto.

I did not have the right plan. And I called for them so they can fix it. I had try to get my original account on line but one was creeper and I had call to get it fix and the lady fixed it when I called. Thank you so much great company.

Customer service has been stellar from day one and that’s really important to me. Everything is always done with ease. I have used other companies for insurance but this has been the most rewarding experience.

The website was very well laid out and I enjoyed the ease of access that had to all the information on screen, did run into 2 instances were I had to refresh the site but was satisfied overall and comes recommended.

Worst insurance company ever. STAY AWAY because your place will have been destroyed by the time you can get a hold of someone. I have a condo insurance and I can never reach my adjuster, Jorge **, or his supervisor, Victoria **. They rarely respond to my emails, never answers/returns my phone calls, and tells me I'm impatient since my place has been sitting in water, rotting away "only for few weeks." It's been three months and I still haven't been able to return home. I'm floored how this place can still operate. STAY AWAY FROM GEICO AND ASSURANT.

Very easy. All online. One stop shop with online bill-pay. Multiple payment lengths make it affordable! Also bundling available with my Geico auto insurance policy helped make it less expensive! Awesome online explanation of policy!

The Customer Service Agent was very helpful and the process was easy (one call). They provided me with multiple options that fit my need and were already familiar with my rental property and its insurance requirements.

Best gem I have found in getting into the rental community. Knowledgeable, friendly, quick, thorough. We reviewed several options. I truly appreciated my agents experience having been in the industry for long enough to explain trends and make real suggestions.

Your insurance provides ample coverage that fits all our needs for a very reasonable price. We're very pleased to see that you are not among the companies that constantly raise their rates every year. I also appreciate that our payments can be made automatically every year, very convenient. Thanks for the total service you provide.

I found out how Easy it is to protect your assets even while traveling abroad or locally. Great choices on levels of coverage and pricing. Easy to combine with auto insurance and to autopay. The website is great and awesome customer service.

Great customer service and friendly staff. Would recommend to anyone I know that is needing or should have renters insurance. Assurant is the only insurance company that I would recommend to my family and friends.

Your customer representatives were amazing. When you are assisted with respect and kindness this is something you would share with others. I also received my proof of coverage the same day. When I called I was not placed on hold for an unusual amount of time. Thank you again for a really nice experience.

We are very happy with our renter's insurance. It is extremely reliable, payment plan is a very easy process. We feel assured that whatever may happen we will be protected. I would recommend this insurance company to friends and family. Thank you!

I called to get auto insurance and after GEICO gave me the lowest price the agent offered me apartment insurance. I’ve always wanted apartment insurance because I have valuable furniture, with the apartment insurance he lowered my auto insurance. He was very helpful and I appreciate his service.

Getting our quote was very simple, did not take long, seeing how much it would cost was fast, easy to add things or take things off and see how much it would affect the premium, the little x next to things if we needed it to be explained further was really wonderful! That way we didn't have to read through a bunch of things we already knew, but we could click on it if we needed further clarification. I have not received my papers in the mail, which I did request, and the only thing that was or is frustrating is making sure my auto and my renters insurance are both bundled together, I thought it would help save us on our auto insurance but I have yet to see any savings and am having difficulty finding how to join the 2. Other than that the process was simple and fast, and I also liked the payment options, at the time I did have the money to pay for the entire year, that is a great feeling. Thank you.

I am very pleased by the monthly cost, the auto draft option, and the easiness of policy renewal. I will keep this policy/company as my renter's insurance as long as it is accepted by the complexes that I rent at!

I've had Assurant Renters Insurance before and I like the service they provided. They practically did everything for me. They sent a copy of the policy to my leasing office and mailed a copy of my policy to me.

User friendly website with ease of following instructions. There's nothing like doing it yourself in the privacy of your home, car, and/or grocery shopping. I would recommend to friends and family. Very affordable price and fits your wallet. Thanks for making my life a lot easier and less expensive.

The process was easy and informative..Since I opened my policy I have slept good in my home with my family..Just knowing our property is insured helps me sleep a lot better.. We lost everything due to a fire in our building that we did not start..It was horrible..but we are back in our home now and we are insured. We were able to build back better just knowing that we are insured..Thank you

Great company to have and work with. I would recommend this company to my friends, their prices are very reasonable. Very easy to set up, they send the documents right over to whoever need the information.

After leaving a review on this website and about 65 voicemails and 15 emails (no exaggeration) the claims adjuster from Assurant finally got back to me. This is good news as it means I won't have a total loss on the theft that occurred for my 2019 Santa Cruz Bronson. However, the claims adjuster had no idea what they were looking at when they were trying to evaluate the price of the bike and ended up undervaluing my bike substantially because they used an older body style with a completely different suspension layout off of Pro's Closet to determine the price. Never mind the carbon rims my bike had on it.

The gentleman that I spoke to was very respectful. He had great patience and very well understanding, and very in detail to what I would get with the Insurance. Also explained every question I had very well.

Updated on 06/29/2021: 2nd review?! I finally received a letter. I sent a paper copy of the police report although no one made it clear whether or not I needed to send the actual hard copy of report or the police number showing that the police was notified. I sent the hard copy in May 2021, learned through the customer service center that it was documented as received 6/9/2021. I attempt to call the claim adjuster 2 -4 times to check the status of the claim, left messages and still no response. I likewise called her supervisor, left detailed message without affect?!

This is just to thank you Angela ** for all you’ve done. There's always that one person who will go that extra mile, And for me that person is you Angela **. Angela solved the problem and took action. Thank you. I really appreciate. Couldn't let a day go by without letting you know how much I appreciate Consumer Affairs for contacting Assurant Insurance. You guys are awesome and and amazing. Thank you so much. A.R.

Friendly and polite agent that answered all my questions, fast, efficiently and to my complete satisfaction and at a great price. I definitely would recommend the purchase of an Assurant Renters Insurance policy to all my friends and neighbors.

I am a property manager and selected Assurant for my coverage after comparing benefits and pricing with my other insurers. I found a dollar difference of $100 for the same plans through my motorcycle and car (different) insurance providers. I have assisted many of my renters with signing up and purchasing a plan with Assurant, too. They feel confident they have made the right choice knowing I have the same coverage as they do.

Am currently renting a 2 bedroom 11/2 bath townhome. Renewable every 12 months in a variety of ways. I choose to pay online without any problems. Maintenance is exceptional and timely. The office staff is friendly and helpful. Grounds are well cared for. Most residents are friendly and are dog owners who take care with their pets' activity. In general, a very pleasant place to live.

Geico is my go-to. I will continue to seek all my insurance needs through them. Filing claims is easy and fast. Their app is great with everything I need right there on my phone. Customer service is great when I call in.

Easy to start, convenient Worked for over 6 years and no problems or misunderstandings. All very easy to work with. I would recommend it. This product was purchased through my bank. So far it has been very easy to work with.

Great service, exceeded expectations. Have to make sure I recommend assurant to all friends and family. Very happy with the experience and process. The claims adjuster was friendly, efficient and most importantly fast with reimbursing me.

I switched all my insurance from Liberty to Geico. Only reason was price. I didn't even realized who was the renter insurance company until I had to file first claim on 3/31/2021. As a bundle Geico brought us Assurant. You get what you pay for. It was a nightmare. They either pick up your calls nor return. One guy gave me a number and it was a bonus number. I am listing the number here so that you can verify. 1-800-652-1263 ext **. I assigned me an adjuster and he neither return my call nor respond to my texts. I called Assurant and complained and they told me that they will assign me a different adjuster. The same adjuster texted me an hour later that I am stuck with him.

WAS a Geico customer for many years. Tried out their renter's ins. It's actually Assurant. My claim was approved in December. I was sent a check for a small fraction of the damage and told that another check would be sent. Has not happened. They are impossible to get ahold of. Phone messages unreturned. Emails unanswered. Four months later I am still waiting. If you want to be completely ignored with no resolution, they're your go to.

Quick, fast, easy, simple. I was nervous at first but was a lot easier and cheaper than I anticipated. They have many options to choose from including identity theft protection which was a pretty cool option to add.

I've been an Assurant rental insurance customer for ten years. I went TEN YEARS without ever needing to make a claim. Then our apartment got mold, and some of our belongings were damaged. We tried to file a claim online -- the form was broken on Assurant's end. (We tried several browsers.) Since we couldn't submit the information via webform, we emailed it to our claim adjuster. Then we tried calling, and left a voicemail for our claim adjuster. We didn't hear back, so we called again the next day. We called every day for a week and a half and never heard anything. We found our claim adjuster's supervisor and called. Nothing.

I had a flood in my apartment on 2/15/21. It's now 3/11/21 and I have only talked to my adjuster once over the phone. I have been calling for days. I'm trying to get my reimbursement for hotel cost and I never got a call back even from corporate. I am canceling this policy asap and will never recommend this company ever!!!

This is by far one of the worst companies I have EVER dealt with when it comes to customer service. I am beyond over their antics and the way they beat around the bush with customers. At this point, T-Mobile is about to lose a customer because of them. My phone was stolen yesterday, 03/01, so I filed a claim. I am being told that once I upload my ID to them it will take 3-5 DAYS for them to process my claim. NO ONE IN THIS DAY AND AGE has 3-5 DAYS to wait for them to look at a picture and verify that it's me! I asked for 2 managers and they all told me the same. Supposedly, they went through a lot of people claiming they didn't have their device when they did. DUH, people do scams everyday. But why put everyone else who is genuinely trying to get a phone put through this.

So I have an ongoing claim with Assurant for a Fire Damage loss to our apartment due to an apartment fire in another unit. Our claim adjuster has called us once. We have left her over 15 voicemails always leaving our name, claim number and phone number and have sent emails that have gone unanswered. We had questions on certain procedures that we now know they will not cover like dry cleaning because it has to be done a certain way but we couldn’t get ahold of our adjuster to answer these questions. We have been completely ignored by our own insurance company as her manager has not responded to any phone calls either, customer service can't get her to call us back and we even called a 4th number and can't get anyone to call us back. We only went with them because of Geico. They are an awful insurance company that has no concern about their customers. You pay them and they ignore you.

My bicycle was stolen out of the apartment. I submitted all the required claim materials online. Then there was no response, so I called. This is what happened (1) No one answered the phone - left a message, (2) called back - no one answered the phone – left another message - on and on... (3) Then I received a letter in the mail asking for me to resubmit all the information. (4) Then I called again, left a message and finally left a message with a supervisor....This is not a company I could ever recommend.

Assurant Renter's Insurance has handled my claim for theft at the hands of my moving company with marked delays and delayed, unprofessional service. I am writing as a very dissatisfied customer of your Renter's Insurance product, due to the delayed handling of my claim and issues with the website updating information that has already been provided.

Affordable. Cost always matters when leases strongly encourage rental insurance, when there isn't much to insure and to have that extra protection if someone ever needs to use public storage. It's always good knowing you have that extra protection.

I bundled my Geico insurance and had Assurant for our renters. On Christmas Eve the upstairs unit above us started a fire causing our apartment to be totally damaged from the water from their sprinklers. It ruined Christmas, we didn’t have anywhere to go, it’s been complete chaos. We had a claim adjuster for a week and then he quit so we had a new claim adjuster and it’s been over a month now and no sign of our money and we have exhausted all of our finances and we call as often as we can. They obviously don’t care that people are suffering when these emergencies happen.

As stated before, the rep was very professional, kind and effective. She recommended the best option for me. It's nice speaking to someone with a pleasant voice and attitude in these troubling times. Stay safe everyone and thank you!

The online process was simple, clear, and easy to follow. You asked good and clear questions. The options for payment are helpful. I can see exactly how much am saving by paying annually vs monthly. Thank you.

Unbeknownst to me, Geico uses Assurant insurance for homeowners and renters insurance and I am appalled. For the first time ever, I unfortunately had to file a claim due to extensive water damage to my home that was caused by a neighboring unit. My home was under 6.5 inches of water. Most everything was damaged beyond repair as the water came from above and crashed down on every inch of my home. I have made countless attempts to connect with my claims examiner, their manager, and even the manager's manager to no avail. I have almost exhausted all emergency funds on lodging, food, and gas as my home is unlivable while repairs are underway. This would be covered under my ALE coverage, however no one has contacted me or made any attempts to initiate payments to assist.

Updated on 12/19/2020: I called Assurant to speak to a supervisor regarding the claim that was declined on 12/15/2020. The agent could get a supervisor on the line. The agent was instructed to take the details for my call. The agent I spoke to did not believe 2 claims filed in less that 3 years was a reason for my policy to be flagged as a policy that should not be covered by Assurant. He would not provide what is the maximum number of claims other applications were approved with a valid policy. I do not feel discriminated but for sure this is an experience other people should be aware of before they plan on buying a renters insurance policy from Assurant.

I moved out of my apartment several years ago, and I've been trying to cancel my insurance ever since. Every year the annual payment auto-renews, and this reminds me to try to cancel it again. Calls and emails to Assurant don't work. I'm not trying to get a refund, I just don't want to keep paying for insurance I'm not using. How come you can easily press a button to get the Assurant insurance, but you can't do the same to cancel? I will NEVER use them or recommend them to anyone.

I had a policy with them for the last 3 years. Two weeks ago my window was broken and house was vandalized. When I filed the claim, not only they denied me, they were rude, unprofessional and even revised my policy behind my back. There is nothing good about this company, it is a bunch of scammers.

I purchased renters insurance from Assurant because Geico offered it. Geico is a good company so I trusted getting renters insurance from Assurant. My condo was broken into and they stole some items. I called the police and made a report. On 11/2/2020 I went online and started a claim. They stated an agent would be in contact within two days (first lie). I had to called them and left a message on a voicemail. I got a call back on a Monday and the agent left a voicemail. I called back and left another message. Didn't hear anything for two weeks. Then on 11/16/2020 I get a call from the number that the agent called me from so I answered it and she just hung up on me. This company is clearly a fraud and I'm planning on really digging into the legitimacy of this company. I'm also leaving Geico since they referred this company as well.

I had a issue with water damage in 9/14/2020 and filed a claim through them. Got through Geico bundle and had an adjuster call me explaining what happened and I was told I will have two claims one for property and personal. I provided everything I can to them and I don’t keep receipts like that and investigation came and took pictures so they got pics and everything. Never heard about that. When call insurance adjuster unable to get him. Always voicemail and it’s funny I get someone by pressing any number and extension and then they can’t reach adjuster.

I filed a claim and they say they will reach out within 2 business days. I never received any correspondence so I called on the 4th business day to see what was going on and they said they tried calling 3 times... which I know is not correct because I answered every single phone I have received since filing the claim in case if it was the adjuster... only to find out that they have been calling my leasing office instead? I understand calling my landlords but maybe a phone call to me would also make sense?

I purchased a renters policy from Geico. I wasn't aware that this policy would be through Assurant. I had a burglary on August 20th. I submitted my claim and the adjuster reached out to me one time. I called several times a day trying to get in contact with the adjuster and he would not return my calls. Finally the adjuster called and told me my claim would be settled by the end of the week. I didn't receive a call by the end of the week so I called Monday only to be informed that my claim had been given to another adjuster. The calling process started all over again. I was never contacted by the adjuster and he never returned my calls.

This has to be the biggest joke of an insurance company ever! House fire happened 09-07-2020, filed my claim same day, adjuster contacted me 09-08-2020. She was very nice (Lisa **) or at least I thought. Here we are week 6 (10-18-2020) I have not heard her voice since the day after I filed my claim, numerous voicemails to her & her supervisor 0 call backs, she refuses to speak to me. She will email me instead of calling me back as if total loss is a joke! I lost everything and have been treated like trash this whole experience, I have filed a state complaint! DONT USE THIS INSURANCE!!!!

Refused to return calls and emails. On one occasion I spoke with someone she was very rude. Once I made a complaint, I received a call from a nice woman who was responsive...for that day. I thought I had made an error. Nope, I was being gaslighted. After that day, things went back to radio silence and I even received a letter addressed to someone else detailing her claim in the mail. I never did get any questions answered.

Working with Assurant has been the most frustrating, upsetting experience I have had with any insurance company I have worked with in my life. My claim adjuster, Kevin **, is awful. I was involved in a residential house fire in July 2020. The first claim settlement Kevin offered me was missing A LOT of information and a lot of it was incorrect. It has now been 2 months since my apartment caught on fire, and he has not replied to even one email I sent. He never returns my phone calls. In the past two months, especially in the last month, I have called multiple times and left messages because his phone goes straight to voicemail. I have called his manager and the manager above him. It was not until I did that, left him a negative review with Assurant, and threatened to file a complaint with the state that he picked up my call AND apologized.

Updated on 10/07/2020: Assurant Renters answered me & said they would be in touch with me. It's the 6th of Oct. & I had to call them again & again. Nothing is getting them. They hang up on me. They have pictures of a crime against me & do not want to part with them. The one said, "Call the police" so I did. Even they know they are not allowed to enter my apt. without my permission, unless an emergency. They do not care crime has been committed & that I had a heart attack!! All they do is award the apt. while the victim gets left to suffer profiling. They are on their way to being sued.

Site is very easy to navigate! Straightforward and to the point! I’ve used Assurant in the past and did not have to file any claims. Insurance pricing and coverage are both great. I recommend from the experience I’ve had with this company.

I have homeowners insurance through Assurant. I recently had bad water damage that forced me out of my home: several walls and ceilings had to be torn down, and a great deal of flooring had to be pulled up. After initially filing my claim, I spoke with my adjuster for a short time, and then he stopped returning my calls and emails, along with those of the contractors. For the past two weeks, I've called virtually every day with no response. I've called managers; I've been assured that managers were emailed internally, and yet still no responses.

I purchase this renters insurance through Geico thinking they would be as good. I'm beginning to think I was wrong. Someone broke into my vehicle on 8/28. I called the police the officer came out wrote my report and I filed my claim. I've submitted everything they asked for license, lease agreement, receipts showing ownership, bank statement, pics of vehicle, police report, flight info and still NOTHING. My adjuster was very nice when he called the first time within the 2 business days. But I never heard from him again.

BEWARE! This renter's insurance company is a total scam! I had leaking in my roof back in July, I told my leasing office and they came to “repair” the problem but they didn’t repair it correctly, they just patched it up and painted over it. About 3 or 4 weeks later we had a big thunderstorm with lots of rain that made their “patchwork“ job give way and caused a lot of water damage to my personal property (clothing, shoes and furniture). After I tried to file a claim they told me this is normal “wear & tear.” They couldn’t accept my claim. How is it normal wear and tear when it was just supposedly repaired a month prior?!

I got Geico insurance as a service member because I could use them overseas, I didn’t know coverage was under Assurant. I had damages to my electronics due to electricity. Agent speaks to me for less than 2 mins, hears an accent, hangs up and claims network issues only to email me a few minutes later saying my claim is under investigation and still no word from them, it’s been over a week. Don’t use this company! I am cancelling my policy when I get home this week!

I work for GEICO and of course have GEICO auto insurance along with Assurant Renters Insurance. I have had Assurant for 3 years and have never made a claim. That is until the derecho ripped through Iowa and destroyed everything I own. I started the claim on the day of the storm and now a month later, despite leaving daily voice-mails with my phone and claim number and reaching the supervisors voice-mail, I have not spoken to my claims adjuster once. I tried calling in to start a new claim and the customer service agent was able to chat with him and told me he would call me by the end of the day, but he never did. This company does not operate on the same good faith mindset that GEICO does and despite the employee discount I will definitely be canceling Assurant and going somewhere else for renters after my claim is closed. I have no furniture, no clothes, and no end is in sight!!

Through a recommendation from Geico, I purchased the renter's insurance cover through Assurant. I have a policy with coverage from 11/15/2019-11/15/2020, and I paid the entire policy in February 2020, so I didn't have to pay the monthly coverage. I received a refund check on 8/13/2020 for $239.00 without an explanation for the refund, so I was under the assumption it was because of COVID-19 because most insurance companies were sending refunds to customers. I was sent an invoice with the date of 8/10/2020 with a due date of 8/30/2020.

We have been living in a mold infested house for a month, suffering health issues and watching our belongings slowly deteriorate. It was easy to file the claim online and we received a quick response from the claims examiner. We also had an inspector come out within 3 days. We were told by the claims examiner it should take no more than 10 days. We have called him and emailed multiple times without response. When he did pick up he said the inspector report didn't get fully submitted, so we gave it a few more days and called back.

Assurant Renters Insurance had blindsided me with their coverage in regards to water damage/mold. They never investigated anything. It's by word of mouth. Don't buy insurance if you expect them to do the right thing. Very poor business that collects a monthly fee to protect your belongings and then declines your claim due to no evidence of how it happened. And providing them with everything to show. Not good.

After speaking with a Customer Service supervisor, they informed me that it is company policy to NOT make phone calls to policyholders. The only form of communication is through USPS Mail. I had my policy canceled for lack of payment the next day after the policy expired. Supposedly a letter was sent out the day after the policy expired (that I never got) informing me of the lack of payment and the cancellation of the policy. If you are anything like me that assumes everything is just working the way it is supposed to be in the background, this company is not for you. I didn't find out that the policy was canceled until months later. No additional letters, and no phone calls to inform me that the policy was canceled.

At first the experience was going smoothly. We had a water pipe in a guest bathroom go, and destroy that bathroom and a portion of the basement. We have received a check for the repairs and we're supposed to receive a separate check to pay the damage mitigation team. The crew that did the mitigation has been sending letters and calling to try to receive payment and I have been calling and emailing our adjuster at least once a week. I have not heard from our adjuster in over a month. It's getting ridiculous, and there's no one else that I seem to be able to contact as the phone options only allow you to talk to your adjuster or open a new claim.

It has been more than one month since my claim was filed for a thermal crack in a ceramic top range, still no repair and I cannot use the stove. Working with Assurant has been frustrating and offensive. A local technician, who Assurant sent to appraise the damage, determined (correctly) that the cracked surface was the result of electrical malfunction, and not impact. The same day (July 15) that we received notice from Assurant that they denied the claim, I spoke with an agent who stated that the claim was, in fact, not denied, but that they had not received photos from the local technician (lie #1). Another agent said the report they received from the local technician did not agree with what he told me (lie #2).

While I understand the nature of insurance companies, the treatment provided in a time of need is inexcusable. I incurred a loss (vehicle burglary) including all my clothing, toiletries, shoes, electronics (laptop, tablets, backup drives & cameras and accessories). I filed a police report (5/15/20) and submitted my claim (5/16/20), yet heard nothing from the claims adjuster until 5/28/20. With my claim I submitted the inventory along with pictures of most of the items (I would photograph items when I received them to to document proof of ownership). 30 days after the claim was submitted a payment was issued for covering approximately 8% of the total claim, the adjuster told me not to worry that while the claim will appear closed he just wanted to get some money released to help my situation. It has been 45 days since that payment was received and there has been no progress whatsoever, nothing but excuses and non returned calls.

We have the renters insurance with Assurant for 3 years now. We recently happened to file a claim for theft by car breaking and Assurant just saved our lives with their kind and prompt decision on the claim coverage. We submitted the police report and all the proofs they required for stolen items. We filed a claim over the phone and got the claim number and then we received the email with the link we can file all documents to proceed with the claim. The process was very straightforward and smooth. In two days, the adjuster called and confirmed our case. She said she would contact us back for settlement normally within two weeks. Soon, she called us back and followed up with the settlement result and informed us about the coverage details. Their coverage was excellent too. We were thankful that we had the renters insurance with Assurant, met this great adjuster, and the whole experience was beyond our expectation.

Garage door was damaged by plow or other vehicle. I used adhesive and wood to make the door usable. Adjuster came out, stayed 2 minutes, never looked at the inside, left. We had to chase them down for a response to our claim. First they stated it was wear and tear. When we mentioned that the other doors on either side were built and installed the same time as ours they changed their response to neglect on our part, because I took measures to secure the door myself instead of calling them immediately. In my effort to be diligent, they used it against me. For years they've been consistent in withdrawing the funds for their premiums, but the one time I needed them, they fell far short. We asked to speak to a supervisor, and was told he/she would call us back... Never called back. Customer service is extremely lacking. We will shop for a new condo insurance as soon as the period runs out.

Like so many others I was a Geico customer and thought their subcontracted insurers would have the same high standards. Assurant is less expensive than other carriers; but the claims process is so poor that it's not worth any savings. I filed a straightforward claim at the end of April 2020. A leak detection company met the adjuster so the problem could be swiftly identified: slab leak that cause damage to the floors and walls. The adjuster was quick; the plumber was quick. Assurant, well, not so much.

Easy, fast and secure process. Affordable rate plans compared to other insurance companies offering the same coverage. Thanks for making this process simple and providing good coverage. I can feel secure knowing my place is covered.

Many companies have shady practices around cancellation and this one is no exception. In order to cancel my policy, I checked online and there is nothing indicating how to cancel. The word cancel doesn't appear anywhere. I had to call an automated number during business hours. If it's automated, why does it have to be during business hours? After about 10 clicks through their endless menus on the phone, I found cancel. They sent me an email with instructions to cancel. Even better, the email didn't tell me how to cancel; the attached TIF file did. My phone couldn't even open that image format as it comes from the era when computers were beige and monitors weighed 30 lbs. So I had to download an app to convert it to PDF.

I purchased this renters insurance policy recently via Geico and wish I would have thoroughly checked into Assurant before finalizing the policy via Geico. I trusted Geico because of a history with them and a positive experience. I unfortunately had to file a claim on Thursday of last week due to a burglary at my home. (Yes, I understand that today is only 3 business days later)

Three weeks ago I called the insurance to update my renter's insurance up $200,000 per my apartment contract. I was told they increased it $200,000 and I thought life was a good. My policy should be at 300,000.00. I called three days later to get an email of my policy and I asked what my liability amount was and it had not been changed. Ok, so I asked them to upgrade to a $300,000 policy like I had requested a week before and they said, "Okay, call back in a couple more days" and my down payment amount would be released to me. Don't you know when I called back my liability was still at $100,000? I asked for the third time for them to increase it to $300,000. When I call today it was still at $100,000. GL with this company. Their rates are the cheapest for a reason people.

Assurant is the worst possible company for renters insurance. I went with them based on having Geico for 10+ years thinking I would be appreciated as a long term customer, wrong. When starting this policy I set it up as a recurring yearly charge. It didn't charge the second year and my policy was cancelled without them contacting me. According to them I was emailed and mailed notices that I DID NOT GET. They have my phone number on file yet did not contact me for this. I moved directly before the renewal and got documents meaning I obviously wanted to continue this policy. Now I am being penalized by my apartment complex because I don't have renters insurance when I believed I did. Will never purchase with them again and will be telling friends and family to go elsewhere.

It was easy to use the website, plus assistive in helping to file for the proper coverage I was looking for. Plus the best part of it was that the prices were very cheap compared to rival insurance companies!

Assurant was good until it was time to file a claim. I was a victim of an apartment fire, where majority of my items were lost due to smoke damage. I filed a claim and my adjuster was not helpful at all. I attempted to speak with her on multiple occasions, even emailing her and she wasn't responsive. I only had a couple of days inside of the unit to salvage what I could and during this time, I was attempting to contact her so that she could supply me with some sort of guidance on what was needed from me to supply to her. She stated we had to do a visual walk-through, but we never had this meeting. Due to the conditions of the building, I was only allowed a few days inside of the building to salvage what I could.

About one year ago, I paid for a full year of coverage. My new policy came up for renewal. I attempted to pay through the Geico app, and it said that my policy was paid in full, expires on 6/24/20. There is no option to enter a payment amount. I waited about a week and tried to pay again, same thing, no way to enter a payment and says paid in full. I went directly to the Assurant website and logged in, same message - paid in full and cannot make a payment. Called the 1-800 number to make a payment, and the recording gives me the SAME MESSAGE!

I had no issues with Assurant for two years. However, upon automatic renewal for my third year, they had charged me too much and changed my rate, without communication. After a few phone calls and discussing this with unsympathetic customer service representatives, I had two plans at the same time, which was problematic. I did receive a refund for the first plan, but a month later, I had no plans, as they had both been canceled. They had canceled my new plan without an email, phone call, or letter.

Most pathetic insurance company ever. We live on the fifth floor with a huge balcony. And our room has a sliding door as an entrance to the balcony. We had our door open on 10th of this month and we experienced a high wind current due to which our laptop fell and broke down. We claimed the insurance and they said they don't cover any of these. I don't understand why a wind damage can not be covered. I will never buy this insurance again and advise my friends and family the same.

If you need renters insurance do NOT use Assurant. You are wasting your time and money. I had flood damage from a tropical storm and they said I’m not covered by rain but I’m covered for hurricane. What????

I really hate when people try to insult my intelligence, needless to say I cancelled my renters insurance policy with Assurant yesterday. My policy dates back to 06-2019 in which I paid in full 12-2019. I have screenshots, and records of my account being paid in full. Assurant emailed me a few weeks ago stating the new policy would start 6-07-2020 in which $20.59 would be due 5-7-20. I called to inquire about the email and the representative told me as long as I make the payment by 6-7-20 I would be fine because technically the policy hasn’t started yet. They tried to draft the payment from a card that was no longer being used so of course it declined on 5-7-2020. Now, me being the responsible adult paid the $20.59 on 5-13-2020 which was again for the new policy that has not started yet. I received another email 5-19-2020 saying $15.59 is due 6-7-2020 for the start of service.

I wasn’t certain if I was going to write a review, because Covid-19 has affected all industries, but there are people with the same complaints as myself, dating back to August 2019, before the coronavirus was a factor. So here it goes: On 4/16/20 my garage was burglarized. My husband and I had over $10k worth of items stolen from us. I followed the necessary protocol (notify leasing office, call the police, then call Assurant to initiate the claim, which I ended up filing online). My claim was submitted on 4/18/20, because we had to gather receipts and other proofs of purchase/ownership. It took approximately 5-7 days after I filed the claim, for someone to contact me. My adjuster was out of the office, and given the current state of the world and COVID-19, I was understanding of that.

Had my car broken into. I filed a claim over 5 weeks ago and have yet to have a resolution. Provided everything needed within minutes of request and have had to resend the same documents multiple times.

I recently experienced damage from a storm. I have renters insurance with Assurant. Not ever thinking I would need it but wow am I glad I did. I had many items damaged from water and also theft as the power was out for 5 days. Allie is handling the damage and Jean the theft...they are in constant communication and have made this really easy. If I ever have a question, they are right there with help. My mother is dealing with other companies because of this storm and not having as good results. She is going to move all their insurance to Assurant if she can. Thanks Assurant.

I filed a claim about loss of employment and my claims adjuster I think her name is Rebecca or something, she was trying to make it seem like I was trying to scam them or something. I've been paying them for renters insurance every month and now that I need them it's an excuse. Then she said I need to file for unemployment when they're not even taking applications right now, the system is down.

I have had a renters policy with this company since 2013. I recently had my vehicle broken and two sets of golf clubs were stolen out of my trunk. I filed a claim and was told they couldn't find my policy number. I called back and gave my policy number to Ludovic only to have him send me a letter saying that my policy had been canceled and they wouldnt cover the claim. I have auto pay and my most recent payment was taken out just one week prior to my car being broken into. I have not received a call back but am not feeling good about the reply that I have received so far.

We had water damage to our floor about a month ago for which we submitted a claim. The phone calls are never returned, the emails are answered with days of delays asking the same information that has already been provided. We are living with damaged floor that presents a serious health and safety hazard. I am afraid that given the response rate, I may never get my money back! Can you try to be more professional?

SCAM!!! BUYER BEWARE!!! My roommate and I was forced to purchase insurance to rent at a place called Arium Deerwood in Jacksonville Florida. I should have seen the warning signs when we had to sign up with our social security numbers. After out lease was up we moved out and cleaned our Apartment extensively. We steam cleaned the carpets, swept, mopped, dusted and even had our partial security deposit returned to us because of it. 1 day ago I fill out an application to move into a new apartment and was denied! All because my credit report said that I have a derogatory rental history with some company called SURE Properties FL an Assurant bond company.

This company was recommended from my GEICO who I have my auto insurance with, my apartment was burglarized on 2/24/2020 and I had camera equipment stolen. I submitted a claim and Assurant is attempting to limit my claim because the camera was used years ago for business purposes. However, since I’ve had this renter's policy it has not been used for business ever. I’ve been strung along for over two weeks now with promises of getting back to me, talking with another person within their department.... essentially excuse after excuse after excuse.

Wish I would have read the reviews. Sewage backed up into our home from a failed septic system that our landlord failed to maintain. Filed a claim over a month ago and my family and I have been forced to move. Claim adjuster refuses to return calls or emails. Was told the process could take 72 hours to get a response and we are pushing 5 weeks. Customer service just says that they will send him an email. My next call is going to be the insurance commission and an attorney. Do not give them your money. They will happily take it and ignore you when you need the service the most. Will be telling everyone I know to avoid them at all cost.

I filed a claim for items stolen by a fraudulent moving company. Sent all documents requested on Dec 22. It’s now March and I’m still waiting to hear from them. The adjuster handling my claim has returned one call. Never responds to email. My last contact with him was a month ago and he said he was “chipping away at my claim a little each day”. I am missing thousands of dollars of personal belongings that need to be replaced and this company can’t be bothered to process my claim. There is absolutely no way to speak with someone other than your assigned adjuster. No way to escalate this. I used this company because Geico is associated with them and I trust Geico. I have serious doubts that Assurant is even a legit company at this point and will be calling an attorney if there is no resolution within the week.

Our neighborhood lately has been hit with a lot of crime. Every few days someone is posting on Nextdoor about some incident. One night, 6 cars in my court have their windows smashed, mine included. I file a claim. A lady calls CLAIMING to be from Assurant and needs to ask me a few questions. No problem. She is digging deep, asking me questions about my past from yesterday to over 20 years ago. A lot of personal questions I don’t want to answer. I finally tell her this seems to be odd, who are you again? FCI, Fraudulent Claims Investors, hired by Assurant to look into me. I tell her this interview is done, bye. I call Assurant and they say I have to answer all her questions. I say anything pertaining to the claim, sure. Anything else, no. They say I have to or my claim will be dropped.

This has been probably the worst customer service I have ever received. I almost want to hire a lawyer to sue them. I was paying for months of insurance while not living in the apartment. I go to cancel it, that's fine. When I request my refund, they require documentation. Fine, I provide a receipt that has my move in- date, move-out date from THE LEASING OFFICE. They said they can't process my refund. Every time I email them, I receive the same canned response with incorrect dates. I know they're not actually reading my email because all of the details are wrong. They just don't want to give me my money back. I've still sending emails with no solution/real response back. They're crooks. As soon as you know you're moving out, cancel with them ASAP and don't let what happened to me happen to you because they have developed a system to just keep your money. BEWARE.

My bike got stolen from our home so I filed a claim with the receipt for the right amount. They have randomly considered a cheaper bike price off the internet and sent a cheque which is $300 lesser than the right amount. I have emailed and called multiple times but they do not get back to me nor do they get on the phone, it's always routed to voicemail of the claim adjuster. I am amazed how companies like this can claim to exist for the "good" of people who have faced genuine loss of property.

I filed a claim for Water Damage & Fungi on DECEMBER 11, 2020. ANNA ** was adjuster assigned to my claim and IMMEDIATELY I KNEW THAT SHE WAS GONNA BE A PROBLEM! My claim was for: personal property and loss of use! My apartment was condemned by Alabama Code Enforcement January 7, 2020. I have a 10 year old and a 2 year old, I had to IMMEDIATELY VACATE leaving us displaced and having to go to hotel! Insurance adjuster was there same time as Code enforcement and Mold Inspector/Remediation.

I recently had my vehicle broken into. Geico took care of the damages to vehicle instantly. I then went to Assurant Renters to get help with my items stolen. I haven't heard anything yet. I have called and left messages. The extension they gave me doesn't work. I have items missing that are vital to me. I don't understand why it's so difficult to get a hold of someone. IS THIS COMPANY REAL?? What's THE POINT OF PAYING FOR THIS Service????