American Family Car Insurance Reviews

American Family offers premiums at fair prices. Our local agent and his agency is easy to work with. They answer my questions quickly. I have priced out other companies and cannot find a lower price that what I am currently paying.

I have had any issues and it is reasonably priced. I haven't filed a claim yet so I cannot comment on the claim process. Even though they are not one of the more popular insurance company names, I feel they are just as good.

Rates were low and stayed low and I have no complaints. The signup process was simple. The agent (Bill **) was attentive and courteous. I highly recommend this company for your auto insurance needs. They didn't make any mistakes or try to upsell. Their office was clean and efficiently run. Every aspect of the operation was professional.

Any time we have had to call in a claim we have had good service and the car has been fixed efficiently and in a timely manner. We have had good customer service. Only one time did we have to talk them into fixing the car because they wanted to total it due how old the car was. But after discussing the make of the vehicle and the low mileage it was decided that it would be repaired. We have been with this insurance company for over 20 years.

American Family has been great. I would definitely recommend it to anyone that is trying to decide which insurance to get. I have not had much experience with other companies, but I wouldn't want to switch.

My wife introduced me to American Family Insurance company and our agent Kim. I can truly say that I have never worked with an insurance agent and company which seemed to have my best interests at heart. In the past I have worked with companies that didn't really attempt to educate me on insurance and my options. I feel that this company tries to make sure that the consumer is making wise choices.

Our agent is thorough, pays attention to detail & keeps our rates as low as possible. I have always had great service and quick response to any questions I have asked. He is available each time I call.

Fast with settlements/always fair. When I needed them they always settle the claims in a timely manner/fast and fair. Always there when you need them. They have fast claim service. They are always fast to act on a claim. They are professional and courteous - a good insurance company/Auto home and flood insurance.

Efficient and quick when processing claims. Readily available for any questions. We have had a recent change in our representative and he has been extremely helpful assisting us in updating our auto and life insurance policies.

I have local agent and all is well. I have about the lowest insurance rates around the area. I been shopping for different policies but no one comes any lower than what I got with American Family insurance.

We like our insurance agent and she has been very helpful and has provided us great options based on our family needs. Unfortunately we wish our agency was a bit more competitively priced. We feel that our house insurance policy is a bit high, but still decided to take it because we received a good discount on our car insurance.

I had to pay for towing and they reimbursed me for that. They have always been there for me. I have been with them for 10+ years and I've never had a problem with them. Our agent is very dependable, and always returns your call with a prompt manner. He is willing to work with you in finding the right amount of coverage you want and can afford. I would recommend American family insurance to anyone who is young and starting out or just looking for a change.

American Family Insurance does a GREAT JOB in making sure that I am covered in EVERYTHING that needs insuring! It's truly a comprehensive approach to making sure my well-being is protected in every possible way!!!

I don't have insurance now but the one mentioned I had before. I have no problems with and I had no accidents and I had a good rate. I started it with a good student rate and my premiums hardly went up.

We have auto and home insurance through them so we receive a great discount. Also recently we had a total loss on a vehicle and our agent came right out to our home to resolve it quickly.

I have never had any problems with my insurance company. They have always been very helpful and they don't raise the rates without letting me know. I have been with them for a very long time and I think they have only raised the rates a couple of times.

We work with an agent. That agent is available if we have a need or concern and is able to advise us if we need to make any changes in our coverage. Our homeowners insurance and umbrella policy are also with American Family which is a convenience to us.

By far the worst insurance company I've EVER dealt with. Insurance agent sold me a dream. He hounded me to come me on board. Once on board, he did not submit proper paperwork for automatic draft billing. As a result, I now have to pay the Georgia Department of Revenue for insurance lapse. Agent Bernard ** (Georgia) now has a memory lapse. Third mishap with this company since 07/2015. Disgusted customer!!!

It is a family friend who is our insurance agent and I get a multi-plan discount. I have life insurance, 3 vehicles insured and renter's insurance. I have it directly taken from my account monthly and that saves me also.

Our agent is very thorough and takes the time to really get to know his clients. We get many discounts by having our home and auto with the same company. If I could make any suggestion it would be for lower premiums.

The few times we have used them it has gone well. We get a great discount by bundling. Customer service is excellent. We received birthday cards from our agent. Willing to answer any questions we have.

I have the lowest rate now and since I started using American Family (I shopped around about 9 months ago). Have had nothing but great service. Even with a billing issue it was taken care of that day.

I like both insurance companies. I was with American Family for 15 years and loved their service although a bit pricey. When I bought my new car State Farm offered me a lower rate that American Family couldn't match. It was a big enough difference for me to switch companies. I've been with State Farm for 4 years and have no complaints. I love their service and products and customer service.

I was treated extremely well from the moment I walked in the door at my agent's office. My agent took the time to educate me on all of my insurance options. He did not pressure me in any way but did offer recommendations and explained his reasons behind them. I was able to increase my coverage and still save hundreds of dollars compared to my previous insurer.

I love my auto insurance company. They are there for everything. If I ever have a problem, they do their best to get it taken care of. The pricing is right for my vehicle. I wouldn't choose any other insurance company.

When I've needed them either for a claim or even just a question they have always been there. They even provide a tow service for a minimal amount. Our personal agent is very helpful & responsive to our needs.

I have been with them for over 3 years but have never had a claim so not experience in their claim service but one thing I do not like is the local agent getting an email question from me and apparently can only respond by phone. I am running a business and he constantly interrupting my work because I work at night and he thinks I am available at night. The rest of the company responses are very good.

I haven't had any problems getting answers to my questions, paying my bill or even filing the one claim. I can pay my bill online or go into the local office and pay my bill, get my questions answered. I just prefer to do it online because I have health issues.

I was hit by one of their customers before I had them. They paid for the repairs on my car and my rental car. Liked them so much I dumped my other insurance company and got American Family. Also they were $1300 a year less with more service. (Auto, home, umbrella.)

I would recommend American Family Insurance to my friends and family. They have fast, fair claims service. The company doesn't cancel a policy at the drop of a hat. Discounts are available when insuring both house and auto. Good agents.

I feel that they are a good insurance company because they are attentive to each person and make you feel that they really care. The rates for us are very good and they keep in touch. I also have house insurance through them and they are wonderful. Our home was heavily damaged by storms and the insurance completely redid the roof and siding and windows. No additional cost to me.

It was easy to add insurance for a new vehicle to already existing auto insurance (other vehicles), and Renters insurance. All it took was a phone call from the dealership and the insurance was ready to go right away.

I've been insured by American Family for over 24 years, they always take care of claims quickly, and fairly. When we had a hailstorm years ago they set up a place so you could come out at your convenience to have your car looked at, and inspected, and they paid you right there. You didn't have to wait for a check in the mail, which I liked.

I have never filed an auto accident claim with this company but have had comprehensive claims such as for a cracked windshield and for auto towing when my car would not start and American Family paid my claim fast with no problems. I receive discounts for not having accidents as well as other discounts for my age, driving record, etc. They let me pay monthly even though they prefer to be paid annually or semi-annually. Also my deductible is no longer available, but they "grandfathered" me in so I would not have to go to a higher deductible.

It's just insurance, it's nothing special. It nice that I don't have to think about it. That's what you want from insurance. The agent is a family friend, so that is good too. I don't care much about insurance but you have to have it.

It's been a good experience. The rate for both my car and my wife's car was fairly reasonable compared to the rest of the other providers. We will stay with AmFam for awhile unless other companies have cheaper rates. However, trying to get covered after marriage was difficult and took an unnecessary amount of time.

Friendly, great service, great products for the money, fast claim service, award winning in the community. They will answer any question you have. You can call or just drop by. They are there to help.

Great prices -- the best I have ever had. They are half the price of any other insurance company I have ever used. I have had them over a year now and I have full coverage for 1500 A year.

My overall experience with auto insurance has been very beneficial. One day my car was parked on the street and someone thought it would be funny to break out all the windows or maybe it was a scorned ex. Lol. The damage was well in the thousands and I would have never been able to pay for it without auto insurance. In life you never know what you will be dealt and should always be prepared for the rainy day.

We had full coverage insurance the best we asked for. We had a hit and run done to us. Vehicle was found thanks to us. Medical was only 1000.00 personal medical bill and which we had 500 deductible. They by my experience are the worst. We gave info on the vehicle that hit us only to claim on our own their cheats. 3 people owned this vehicle. Why should we pay when they're at fault for a hit and run? And 2 cases going with this insurance, none are fault. Now we're riding on her car and she is at fault. Wife had neck surgery, 2 plates in her neck from first claim, second with her daughter. She got hurt again.

Have been insured with them for last 14 years. Rates did not rise after a DUI in 2010. Been treated fairly but haven't had any accidents. I have bundled insurance for my house and receive very good discounts. Also haven't had claims on my home in over twenty five years.

They are really friendly people. They are helpful. They help with questions. They cut checks when you have a accident. They are available 24. They have online billing. You can call whenever you want. The agent will answer questions.

Good agent, great service. Paid claim right away and didn't jack my rates up like most other insurance would and probably still do. They're not available where I am so I can't get renters insurance through them or I would.

I have been with American Family for about 12 years now and have never had an issue with them. I receive great discounts for my multiple policies and the people are extremely helpful in my office. Every member in my family uses the same agent as I do, and we will continue to recommend her service.

Agent and office support is outstanding. They assisted us in every step of a claim that did not involve AmFam (other drivers' fault) and made certain car went to an AmFam certified repair facility (assisted in the selection). Also alerted us to changes in Homeowners while assisting us on the auto claim.

I haven't had any problems with my auto insurance. They offer good student discounts and also good driver discounts. I have always been able to get ahold of my agent if need be and his office isn't too far from my home. I have been with American Family for over 5 years and I haven't had any problems with them.

They do a great job - always there when need them. They provide a fine service. The cost are higher but worth it. Would not switch insurance companies. I use them for two houses, three cars, one golf cart, and one boat.

American Family is a very good company. Honest and stands behind us no matter what life throws our way. I have been with them for over 30 years.

They are a great insurance when it comes to the low prices and are helpful when you have a question too. They are there when you need someone to talk to. They are always a phone call away.

We are very happy with our rates and service; no claims so can't rate that aspect. We have a local agent who is friendly, knowledgeable and extremely responsive. He does an annual policy review with us to make sure we are getting the best coverage for our needs and makes recommendations on changes that may reduce our rates but still provide the coverage we need.

The agents I bought my policy from in my local town gave me very poor service. However, after I contacted the main office and did everything online after one call, I am satisfied completely. I have never filed a claim so I have no opinion on that area. The billing was taken care of properly and we have had no issue since that time.

I've had no problems at all with American Family Insurance. My agent keeps in touch and calls to make sure we are satisfied. He is always available for questions and if I lose something I need reprinted. They are fast to respond to claims when I've had them and very helpful in resolving problems!

Had an agent that took care of all our car and house insurance and was very in-tuned to what we wanted in an insurance policy. He also gave us ideas on how to save by bundling and helped us with possible health insurance.

My current auto insurance company is the only company I have found that is willing to make annual policies. This is important because annually I get a tax return and I'm able to make that payment. I cannot be sure that monthly I would have enough to make a premium. Also, I have more than mandatory coverage.

The insurance covered my car completely at a great rate. I had no complaints about. The coverage was excellent. The customer service people were also good. It compared rates of other insurance companies so that I got the lowest rates. No other insurance group compared to them.

They have always done us right. We are both older driver. We get a discount. We pay monthly which help us. We have never filed a claim but we didn't need to. They are very friendly people.

Our agent is friendly and easy to get a hold of! We haven't had any claims so no info on that! Our agent contacts us when we are eligible for any new discounts! Auto pay makes life easier too!!

Great prices, I have not had to file any type of claims through them to know exactly how good the company/customer service is. At this point I am satisfied with the amount I pay for coverage.

I have never had a problem. And when I call they take care of it when I'm the phone. The price never changes. When I need other coverage they're there for me. They help me with what I need.

The workers were very friendly and kindly greet me every time I go to their office. They definitely know what they are doing and seem to care about all their customers. When my car had a flat tire they quickly came and replaced it for me.

I like my insurance company immensely. They are always helpful, and at a reasonable price. My agent, Dave ** in Westfield, Indiana, is great, too. He's friendly and always willing to help.

This is a corrupt family, they do not treat and value customers AT ALL. They give you the runaround. My case was very simple and I had tried to deal with them. Signed up for car insurance, I got lured in with those low introductory rate they have by one of their agent called Bradley (also just like the fortune 500 company, I think they train them not to retain customers and cheat people's money). When I cancelled my policy due to them increasing my monthly premiums every month, they went ahead and gave me a refund next to nothing and when I tried to get as simple as an explanation for the refund I kept on being bounced back from department to department. PLEASE REALLY CONSIDER ANOTHER INSURANCE COMPANY!!!

After 25 yrs claim free they tried to cheat me and my daughter on a claim. I changed companies. Cancelled Am Fam and they billed me $78.00. I refused to pay and they turned it over to a collection agency. That's what kind of family they are!

I opened a claim with AFI after one of their insured's hit and totaled my car. I was told I would be contacted by an adjuster within 2 business days. After 3 days and no contact I contacted AFI and asked for the name and number of the adjuster. Left a voicemail on day 3 and one on day 4. No return call. On day 5 I called and complained that no one had made any attempt to contact me. They found someone to take my statement. I asked when I would hear back and was told next Monday or Tuesday at the latest. It's now Thursday and no contact. This is the worst customer service I've ever seen. I would never trust this company to insure my assets.

I have a great agent, 15yrs. The main office needs to clean house. One bad apple does spoil the whole bunch. Another staff member told me the adjuster has the information needed to make a determination. But Phil tells me he still has to talk to the other driver, five weeks after the accident. He then determines I rear-ended a car and then was rear-ended. Just cause you're a liar doesn't mean everyone else is. My back end would have been a lot more damaged if I was already against the car ahead of me.

I called and left several messages in regards to removing an additional vehicle off my auto policy since no one ever answered the phone. I was contacted after I called 800MYAMFAM and the representative reached out to the office. I got a call back from Tammie ** who stated that she was unable to complete my request but would pass it on to someone else who could. When I asked about my new premium she said it would reflect in the next billing cycle which was only a few weeks away so I was willing to wait.

After 40 years with a different insurer, I changed to American Family. What a mistake! Once in their system, getting the agency to communicate and follow-up was impossible. The staff and agency owner were incompetent and liars. I caution anyone who is contemplating business with American Family.

I was hit by one of their insured drivers. I was hit on a 2 lane road and this idiot was trying to avoid traffic and did a sudden illegal u-turn and slammed into me. The police officer spoke to witnesses that said the other person did the illegal u-turn and hit me. The police report says the other party is at fault. The damage on my car says she was at fault. There's no other way to hit someone like that on a two lane road unless you do something illegal which she did. American Family Mutual has all the evidence they need but are still fighting it because apparently the police officer is useless and doesn't know what he's talking about. But the idiot adjusters do??

Personnel are off the wall liars. Ridiculous allegations. Hate messages sent. Some real sick-os out there. Better bring a witness with you when you show up at their office. Was refused service for trumped up reasons. Can't handle simple questions let alone a business.

My husband and I purchased life insurance on the same day 15 years ago. Mine was fine but we just found out that his is different than mine. And in 4 years he will no longer be covered. When we filed a complaint they told him that he signed everything. He did but the agent never told us this and just added the paperwork in the stack. Lesson to be told, read everything before you sign as they will take your $40k over 20 years and you will be left with no insurance and too old to get any decent insurance. My trust in American Family is zero and will definitely go elsewhere for my insurance needs.

I was hit head on by American Family Insurance insured. My car I used for delivering mail, was destroyed. ** denied the claim. He was a jerk through the process. I filed a lawsuit and won but took months and months. Dealing with this company was a horrible experience and the adjuster was a total **. I hope he lost his job.

My wife was in an fender bender where the car in front backed into her bumper. We called the police and filed a report just to make sure we had all the paperwork to avoid a he-said-she-said afterwards. Police report recorded the insurance details and we called American Family for next steps. After getting all the details of the incident, American Family agent called us a month later rejecting our claim. The reason he gave was, "We have not been able to contact the owner of the vehicle to confirm the details of the accident. Apparently the owner's friend was driving the truck. Without the owner's confirmation, we cannot process the claim."

My husband and I were married three months ago. He has a home that is insured with American family and I have mine insured with State Farm. Three weeks ago his house and garage was broke into (we are in the process of remodeling). Needless to say the vast majority of my tools were stolen as well as a riding mower. American Family is stating that since they were my tools that State Farm should cover the loss instead of American Family. Then they said each company should share in the loss.

Friday, I was on the phone with my trusted agent discussing the details of the complex insurance needs of my new corporation. I already have eight other policies with Am Fam as a direct result of the confidence I had in my agent. Today, two business day later, I received a robo-email from someone introducing themselves as my new agent! What?!?! I am extremely disappointed in American Family Insurance. They seem shady and cheap. I assessed agents and personally selected my agent from many people and companies. He is someone I have grown to know and rely on, and has been my trusted advisor on all things risk and insurance for almost two years now. I don't know about the general public, but I don't do business with businesses. I do business with people. People I trust and respect.

I had a person insured by American family insurance crash into my property maliciously. The police were called and a report was filed as well as a no contact order. My wife spent many hours to get a company to send an estimate and on the phone with customer service. After weeks, they sent out an adjuster to look at it. He found some ** to write up an estimate for $2500 less and basically they refuse to pay a penny more. We tried to contact the person they got estimate from to no avail.

My son was hit by someone well known in a small community. The police officer who was very young claimed it was a case of, he said. I have another name for it... Small town corruption. Even though American Family's insured crossed my son's Lane of traffic and hit him, we ASSUME the claim has been denied. The unprofessional adjuster has not returned multiple messages and it has been over 3 months with no resolution.

An AmFam insured driver rear ended me going at a fairly high speed (he stated he was looking at another accident on the other side of the road). I was hurt badly, my driver seat broke & my car was messed up. They refused to repay me what I was forced to pay out of my pocket to get my car driveable. They cut off my rental before my car was driveable. I was left totally stranded & had to call a taxi to pick me up from returning rental! I had notarized statements & receipts for what I paid out of my pocket to get my car driveable enough to get it home from the body shop! They refused to wait for the parts (which had been ordered) to come in! AmFam wanted to total my car & give me hardly anything for it, plus not pay all of my repair out of pocket costs.

I had American for about 2 1/2 years. I could not get my agent to come see me and take some photos that corporate required. After a year of battling they finally sent a letter of cancellation. Perfect, I was able to find someone else to cover my home without a problem. Once I wrote a letter of discontent to the corporate office, now I get a proactive agent. A little too late for that. They really don't seem to care about their ratings as long as the checks keep coming in. I felt like I was swindled by a dirty used car salesman.

My husband was hit by a driver who was looking down and not watching the road. My husband came to a complete stop and the driver just plowed into him. My car is safe to drive now. The other driver was cited by the state police and accepted full responsibility for the accident. Unfortunately he has American Family Insurance. I got a claim number and was assigned an adjuster. I called and left a message for our adjuster. I did not hear back from him. I called the next day and left a message saying that it been two days and I had not received a call back.

So ** is a young lady, who works at the location in Maryland Heights. She contacted me about setting up insurance, and I obliged. (Of course they had to call plenty of times first with no voice mail.) I was advised of some rates and I decided they sounded great and went ahead and went through with it. Well not but a few days later I was advised my rates just went up due to something found on my Motor Vehicle Record. I said well maybe I will just look around and I canceled. I waited for an email to come through saying I had canceled it never did. I then got 9 calls in a row on a Friday evening while out with my fiance on a anniversary date, and turns out it was ** calling me 9 times without pause and voice mail to tell me my rates are up even higher again. I said "no thank you I want to cancel."

I was hit by a driver who has American Family. The driver made a claim on my behalf admitting they were at fault. I called to see how they would handle my vehicle. The people were rude and told me they are not assume the driver was at fault and they will get back with me when they can find an adjuster. 4 days later no one has gotten back with from American Family. I called - no respect for my situation. The man was rude and condescending. He mocked me and told me to go through my insurance to get the car fixed. This company is the worst.

I hate seeing only negative reviews about companies so I decided to write one. Being in my first accident was stressful enough and my vehicle ended up being totaled. I dealt with the driver's insurance company American Family Insurance, specifically ** and he treated me with respect, communicated timely, and paid State Farm for my vehicle total loss as well as reimbursing me for some of my lost wages & medical treatment without much rebuttal or needing to involve any legal team. If all insurance companies would just pay what is fair, everyone can be happy, save time, and they can still make billions of dollars a year.

Our son, who is away at college, has American Family auto insurance. He just received a notice-- they are cancelling his insurance because his BROTHER, who has insurance with a different company, got a DWI. What??? We had two claims with American Family and they were both disasters so we moved to a different insurance company. However, our son decided to stay with them and now they are cancelling him because of his brother, who again, has coverage with a different company?? He received this notice 3 days before terminating his policy. One good thing will come out of this-- no one in our family will have American Family insurance any longer.

I had been with American Family for several years. I liked my agent and the service I received. I never filed a claim. American Family "updated" their billing system and suddenly I started to receive 3 or 4 bills per month. I keep my checkbook records in Quickbooks. I never missed a payment. My Quickbooks reports show double and even one triple total monthly payment (all cashed). I took my concerns to my agent and literally spent hours there trying to figure out where my payments had been applied. Ultimately I ran out of time. The agent mailed me about 30 pages of complete crap to show their payment history. Frankly my Quickbooks program is able to run more comprehensive reports. In the end they said I owed an odd amount that I paid to keep my account out of collections. I strongly urge you to avoid American Family Insurance.

I work at an auto body and collision center in Washington State. A customer of ours was in an accident, and while we repaired his car, he rented a car from us. American Family Insurance agreed to pay us 40 dollars a day for the car. He had the car for 29 days and his total came to over $1200 after tax. The rep from AFI refuses to pay the amount agreed on, insinuating I am a liar and accusing us of trying to cut corners to make her look like the bad guy. This is terrible and unprofessional behavior.

I've held a policy with American Family for over 10 years. Home, autos, boat and ATV. Several times I contacted my agent about how much I was paying over $350/mo! I was told that it was the best rate. I shopped and found better coverage for $100/month less. I canceled my Am Fam policy and a week later received from my agent a post card that asked me to come back they could get me a better rate. Why not just provide me the best option to begin with. I will not be back.

Ryan ** was chastised by me, the Asian kids adjuster, whose car had a tiny scratch a marker would make good as new. He CRUSHED the front SIDE of my car, I was in alley waiting to go, was directly behind this menace for 5 minutes. When he floors it in reverse and crushes my car, my est. min is $7200 and Ryan left me a voicemail a day before he even received the pics, clearly showing the idiot hit the side of my car, which verifies my version and my witnesses, i.e., the TRUTH! So I filed a complaint with his supervisor, Mike **, who never had the decency to call or email me back!! Worst company I've ever dealt with, hands down!! I have Ryan lying to me in our 1st call saying he'd already spoke with my adjuster, she assured me he's a liar!

Signed up with American family insurance for auto insurance and homeowners insurance, had them for 6 months with no claims. I found a cheaper auto insurance provider, and decided to go with them. Upon cancelling auto insurance, I was told that there was an "open claim" on my previous residence with state farm insurance. We did have an adjustor come out after a tornado ripped roofs off of most of our neighborhood, but fortunately ours was not damaged, case closed. We were told that our rates would more than double for homeowners if we didn't add at least one of our autos back to our policy because of this "open claim". So, we are now happily insured with USAA. Whole different level of service and we are very happy to be done with American Family Insurance.

I have been with American Family insurance for almost 4 years. I am not a fan of their agent's customer service and I wouldn't have recommended them to anyone. I stay with them because they are the cheapest. I try my best to not have to talk to them because it's just a nightmare. Needless to say when my 2014 car received severe hail damage, I DREADED that call. But I have to say their Claims Adjuster, Gina **, has BY FAR exceeded my expectations and has restored my faith on American Family Insurance. She knew how much I loved my car. Gave me my possibilities. Let me think about it with NO pressure. When the whole claim was all said and done, I walked away feeling like I was not cheated. When you really need your insurance company to be there for you, she was. That to me is when it counts. Gina provided SPECTACULAR customer service! The agent at American Family Insurance in Greeley, off 10th street, need to take notes from her! :)

They have been having every excuse in the book not to take responsibility for their driver. It has been two months. Their diver is claiming that she did not do the damage the detective charged yet with three charges and they have plenty of physical damage with her paint on my car. My paint on her car exact side of damage. Even the height of her car matches the height of my damage. This last Friday, November 21,2014, Erica ** called and left me a message stating they were going be responsible for my damages and to call her back for my options. I reached her today November 26, 2014 and now they are saying that they need more time because more evidence had been found, seeing she could not have done it because she would have to be driving from the other direction. I do not see how you can call someone and tell them you’re going cover the damage then renege on that and I have it on my answering machine. Thank you for all the stress.

We were in an auto accident caused by a driver insured with American Family. They were clearly responsible, and American Family accepted responsibility officially but haven't paid anything for 6 months! Our car was totaled, I was injured and have medical bills, and they just don't pay! They keep saying they'll pay when everything is settled but keep putting it off. Fortunately for us, our insurance company (State Farm) has paid for everything and will try to collect from American Family so the bills are paid and we have replaced the car. I hate to think where we'd be if we had to count on American Family! They're deadbeats. That's why they're so cheap.

I was hit by a lady that has American Family auto ins. When the officer was questioning us, the other lady admitted she didn't have a green light like she first told the officer. She lied to her insurance and when her agent called me, he had a chip on his shoulder. I explained she got all the tickets and I didn't get any. The report says she turned on a red. The guy just got more rude - threatening to take 30 days to do his report so I would have to wait on my car. I don't know how this will end but Allstate has never acted even remotely rude on *any* claim. I can't believe people actually pay American Family and that they are actually still in service with agents they have working for them. :-(

I do not have American Family insurance, but was hit in a 4 car pile-up by a car who had American Family. The accident was over 16 months ago, and to this day, I still have no settlement. I have never dealt with such rudeness in my life. Each person I spoke with has some sort of "Chip on their shoulder", and acts like I am taking time out of their "Precious" day. Who does this? Who treats the accident victim so bad? My car was almost totaled, and they treat me bad. I am on the edge of getting an attorney at this point. I just wanted all of this settled. AFI should really exam their customer service, and have a serious "coming to Jesus" meeting with every one of their personnel.

2 months ago, a client of American Family Insurance ran into my car. I was in the middle turn lane and she tried to come over into that lane and ran into my car. She admitted that she "just didn't see me" to the police, to me and to my insurance company. American Family is refuses to admit liability. First they told me they could not contact their client so I had to go through my insurance to get my car repaired. Now they say I was at fault! (Impossible since my car was shoved out of the turn lane into the oncoming lane.) Police report says she was at fault. I am told arbitration by my insurance company could take months and I may not be able to recover the $575 dollar car rental. The American Family client admitted liability and her insurance company is refusing to pay.

Had an accident 2 weeks ago and have received no estimate yet! After 10 days an independent adjuster finally shows up and he was much more helpful and concerned than any of a half dozen people I got shuffled between at AmFam... My agent was absolutely no help at all... don't know what his function is except to accept payments... After a few more days I had to call the independent adjuster to actually receive the estimate as once again there was no contact from AmFam and seemingly no sense of urgency on their part! Don't believe their spiel about fast friendly service... It ain't there!

On June 16, 2014, my 2012 Chevy Captiva LTZ was damaged by hail. It was parked in Edgerton MN (which is now included in the Federally declared disaster area for storm damage). I reported it to my agent right after it happened (within 30 minutes). It took 3 days for the adjuster to come and look at my car. I had 2 different body shops tell me it was totaled out before the adjuster looked at it. The adjuster spoke with the body shop on June 18th and agreed with the body shop it was probably totaled based on the description he received from the body shop. The adjuster came and looked at the car on June 19th and decided it can be fixed. His estimate to fix the car (Blue Book Value of the car is $20,000) was $7508.53 which did not include damage to the right rear door. His estimate had paintless dent removal for all of the damage.

I was rear ended in a commercial truck with a lift gate. When I was hit, I put my hand on the dash to braces myself and ripped my rotator cuff and created a canal in my muscle from the impact. I have had 12 surgeries and also 8 seizure from the trauma to my spine. It took American Family 4 years to pay for repair on truck. There's a recorded interview with Am Fam corporate and they said they would send out a adjuster, never happened.

I was recently at a Motorcycle Race, I had parked my car in the shade with one of the windows cracked. After the race I returned to the car, prepared to leave and realized someone had got into the car and took my motorcycle helmet and my cell phone. When I called my agent I was told my renters Insurance would cover the cell phone but might not cover the helmet. After speaking with a few representatives and answering a series of questions about the theft, I was informed the helmet would probably be covered but the cell phone would not. The catch was the fact I had a car charger in the car at the time, this still does not make any sense to me if the charger which is not even part of the phone purchase an after the sale accessory turns out to be why American Family won't cover the expensive cell phone. I could have left the phone on the seat next to me and it would have been covered but not when it was taken out of my car. Be aware of this clause and if you leave your phone in the car make sure all your charging accessories are not in there with it. Lesson learned, will be looking for a new insurance company soon.

There was a question if I even hit the other car so I called my agent. He submitted a claim and an appraiser checked both cars. I was told that my car didn't make the dent that was paid for. There was absolutely no scratch or smudge on my car on the place where it could have hit. I'm sure that "if" I did hit that car it had to be the front bumper where there was no damage. I saw the car and stopped and being nervous I looked at the other car and saw nothing. Then I went to my appointment and when I got home the car was gone. Later that day when it came back the dent was there. Two days later there were several more dents and a few days later, yet they were repaired. American Family paid them $1200+. If they want to pay, that's their business but I better not get a surcharge on my policy. We have a very good record of few claims and have had the company since before it was American Family. There should be some consideration for long time customers. I do have photos and so does the company.

I was hit by an alleged texting driver who was insured by AF. He has assets and is under insured. I went through his insurance for my property damage (truck and horse trailer). The adjusters were argumentative and completely unprofessional. I was never sent their estimate (truck was totaled)...suddenly I got a call from a THIRD adjuster and was told my rental would end I had to take their settlement, informed her I'd never seen it. I finally got it, it was very low and poorly done. At the beginning I asked for limits, in Arizona they don't have to share that with you until and only if you file a lawsuit. The first property damage adjuster told me 25/50/50 (very low for a person who owns a home, toys and makes $200k annually (their driver)). Each adjuster in succession stuck with telling me those limits.

My experiences with American Family are too numerous to name. But what I want to mention for this complaint is regarding Homeowner's Insurance. I've been with AmFam for over 10 years now, having both car insurance and homeowner's insurance (on a house I lived in with family, but didn't own). I am now buying my first house and wanted to give them a shot. They gave me a better quote because of my multi-policy discount. After taking my real estate agent through a bunch of wasted time, they do an outside AND inside inspection of my new home (which coincidentally, most other insurance companies don't do). They then call me and tell me that the roof needs replacing (it's 12 years old) and that if I do not get the roof fixed immediately, they refuse to cover me.

I am writing today with concern on how my claim is being handled. I feel like I have been discriminated against from the beginning since I was treated as a liar as well has given the run around. I have never been sent any documentation about the accident and I am now requesting all supporting documents to be mailed to me as soon as possible. With the preponderance of evidence I have provided my vehicle should have been repaired by the at fault party by now. I was not even offered a rental.

I got into an auto accident 11/28/2013. Filed a claim and didn't from them in days. When the accident happened, a drunk driver hit me from behind and made me hit a lady from the rear on the opposite side of the street. Got cited by TPD and I showed proof of insurance. They looked me up in their system and I was told I had insurance. I know the law, if I didn't. I also had damage to my car as well. Am Fam said I had no insured, proof is in the pudding, my ticket, police system, insurance card, they denied me the whole. Due to the accident, I lost my baby and license because of them.

Don't consider AmFam for a insurer if you don't like getting the run around when filing a claim. I've been a claims specialist for over 3 years working with lots of clients and insurers. AmFam has always been the worst insurance company to work with. Expect long delays in responses to getting claims handled. Just like any other insurance company, they don't want to pay out! But unlike others, they give you the most hassle to get what you deserve. Insurance is for claims but AmFam doesn't see it that way. They just want your money for false security. I have never had a claim with them that I didn't have to fight tooth and nail to get it resolved. You have to be vicious with their adjusters to get things approved and don't be afraid to tell them you want multiple adjuster or even an non-affiliated adjuster. Speak to their supervisors and lay into them. Don't let them blow you off if you don't like wasting your hard-earned money. Remember, by law, you can get up to 3 adjusters while filing a claim. Fight for what is yours.

The roof on my home has gone through extensive weather damage in June 2013. I finally got a contractor and called Amfam and filed a claim. My contractor stated that room is in horrible shape and you should get a whole new roof. So the adjuster comes out and they walk around my property. The adjuster says, "I will get back with you, I will discuss things with your contractor." 2 minutes later. Both at my door again, adjusters computer broke down and he said, "I will call your contractor then go over things with with you." Next thing I know is I am supposedly getting a check for 2500 and only the front part of my roof is getting done, then went on to say that it was agreed upon with my contractor. I call my contractor who tells me that he never spoke to him about the roof. He never called him.

American Family is not my insurance company. It is the insurance company of the woman who rear ended me. Since the collision was the other person’s fault, I have been working with American Family in order to get my repairs done... and it has been a HORRIBLE experience. My "agent" is Debora **, who has been "unavailable", according to the recording I receive every single time I've tried to call her. The recording does not give you an opportunity to leave a message - you just have to keep calling until somehow you can miraculously get through to her which never happened, so I had to talk to other customer service reps who would just re-direct me back to Debora. I finally got an email address for Debora, and got a quick, rude response that did not address my questions.

I was sitting still in traffic on 435 south getting on i70 east. I was at a stand still when a drunk driver rear ended me, flipped my 98 ford explorer. 2 or 3 times down 435, they paid what they called their value for it, that was not blue book value 1900 for it, blue book was 3100 and now they want to give me 1000 for pain and suffering plus med bills but what about the mental suffering, I ask. They don't care about no one but the dollar they should make. American family ins. close them down. They should treat people with a fair offer and they have their nerve to put American family as their co name.

I inherited Jeffery Mayhew American Family Insurance while branching off on my own path from my family. The customer service was polite, humorous, and generally a pleasure to deal with. I had them when I moved out on my own, got my own car, bought my own home and generally became a young adult. Through poor life choices and hard times, I have to admit that I got a speeding ticket or two, and my insurance fell to the wayside when it came down to a roof over my head or food on my table once or twice over 6-7 years. Yes, I've been irresponsible consumer while growing up on occasion.

I was rear ended in Feb 2013 by a teenage unlicensed driver while I was stopped at a stop sign. I called American Family and provided them with all of the girl's information. They paid for the repairs shortly after I had to obtain an attorney because I suffered injuries and needed medical attention. American Family called the attorney I had retained and said that I had committed a fraudulent claim that I was not in any accidents. The attorney office end up dropping me. Then they called the doctors that were treating me for my injuries and told them I was making everything up there was no accident. The chiropractor dropped me.

I worked for American Family as an agent for 10 plus years. I was profitable for them and never had any consumer complaints. I tried to be the best agent I could and my clients were very appreciative. I was available to them 24 hours a day 7 days a week if need be. The company has drastically changed in the last 5 years. They went from a service and value driven company to a bottom line, numbers crunching corporate machine. They push as much responsibility on the agents as possible, dictate who they can hire to work in their agencies and threaten agents constantly, but yet do not provide any employee benefits for their agents.

A young man blew through a Stop sign and I T-boned him. His car was pushed into an oncoming car, injuring a third party. AmFam has been terrible to deal with from day one. They were in denial that it was the other driver's fault. The claims adjuster was unresponsive. It has been 3 years and 4 months, and I have had thousands of dollars of dental bills in the past and tens of thousands of dollars in the future pending. I've had to put off everything because I'm unwilling to pay any more out of my pocket. I've been patiently waiting for a settlement offer, but they are just dragging their feet. I'm just about all out of patience.

My experience with American Family was a nightmare! Please do not take this insurance under any circumstances.

On 10/31/13, I was pulling attempting to drive off the parking lot of a small strip mall. A vehicle driven by a teenage girl backed into my vehicle. She hit the right passenger side fender and bumper of my vehicle. There are small scratches on the fender and my bumper is slightly loose. The teen could not or would not provide me with the insurance information. She called her mom and within minutes her mom came and gave me the insurance information I needed. I filed a claim with American Family Insurance that night. Within a week an agent called to take my recorded statement. I had an estimate done on my vehicle the next day. American Family did not send a claims adjuster to look at my vehicle.

We had been with Amfam for 20+ years and have paid all our premiums and actually lasted longer than our Agents. We had a tornado come through one day in summer and our vehicle was damaged. So lo and behold, I call to make a claim and they tell me our insurance had been cancelled. Our so called Agent never, ever called us to tell us but claims there was a computer generated letter to explain it. Well we have always paid online and never noticed that the insurance was just removed from one of our vehicles because our policy always just said vehicles and home. We also unexpectedly paid our homeowners insurance twice in error and that did not matter to them. They have no care in the world for their loyal customers literally and just care about the money they are making.

I was rear ended at a complete stop 2 months ago and am supposed to be covered by Amfam. Since it was the other driver's fault, I should be completely covered, right? Wrong! Both insurance companies refuse to completely fix my car. I'm still fighting this case and also injured. My advice, never do business with Amfam or Allied insurance. You might be screwed like me.

My home In St. Charles MO was hit by the tornadoes on 5/31/2013. I have the nail heads holding shingles sheared off windows broken, doors broken, siding messed up etc. Trees sheared off. The winds were up to 150 MPH. I filed a claim with American Family Insurance and they refuse to pay for my roof replacement even though the high winds have damaged multiple locations. I purchased the matching rider several years ago that they sell but apparently there is fine print that says they don't have to pay even though the new shingles don't match up quite right. The bottom line, the estimate to repair my home and return it to the same condition as prior to the storm is $19,125.35. American Family Insurance (hiding behind the fine print) will only pay $5209.66.

Someone hit my car in the parking lot and we were unable to get their information due to them driving off so I had to claim the incident on my insurance. The car that hit me had scratched three panels paint off of my car, dented one panel, and cracked their bumper on my tire as well. The claim adjuster came out 30 MINUTES LATER THAN THE APPOINTMENT TIME and approved a refurbished tire on my car along with the paint but refused to cover an alignment for $50. I called my car dealer and they said the only way to check if an alignment is off is to actually do an alignment. So I called my agent and he is sending the claim adjuster back out to "drive" my car to check the alignment, even though that is not possible to check it by and if it was, he should have did it the first time he came out. After not returning my phone calls and I had to recall him. I told my agent to MAKE SURE HE IS ON TIME THIS TIME. I don't need hours of my time wasted.

My car gets totaled by an Am Fam client who is UN-licensed. Police report shows the other driver is at fault. Failed to yield. And Am Fam wants to share responsibility 80/20. Meaning its 20% my fault for just being in my car. Ridiculous. Letter the state has been sent commissioner, and meetings with my attorney continue. What a shame of a company. Would never want to be one of their customers.

After 25 years, our auto policy was cancelled by American Family Insurance. My son had one accident claim and they cancelled our entire auto policy for 3 cars and a Moped, including myself and my husband and we had had NO auto claims in years. My son lived across the country and didn't even drive our vehicles. I wasn't even contacted by my so-called "agent", I got a form letter in the mail. Agent should have called and discussed the matter. My son's car was totaled. The best part was that they billed me for insurance on the totaled car that THEY now had the title for on the next bill. Totally unprofessional to not have been contacted by the agent.

Just terrible customer service by reps who don't do what they say they're going to do. Terrible rates. Glad I never had to make a claim over the past nine years I've been insured with AmFam.

I was stopped at the light when the guy on my left was making a left hand turn onto the freeway. He crossed over the lanes and hit the driver side of my car ripping out headlights. He admitted to cop that he did this and also got a citation. The police report says it's his fault but since we both have American Family, they say they can't decide whose fault it is and we both pay our deductible minus 100 dollars. I believe my case is being handled unfairly, when first of all, I was not even driving. I was waiting for my light to change when he hit me and all the proof is on police report. Besides the pics I took, my claims adjuster was rude and didn't care.

I was quoted at $96 a month when I signed up in March this year. Two months later, American Family sent me a letter and said there's a discount change: my monthly would be $121. I talked to my agent. She said that it's a billing mistake and it had been corrected. By the end of the month, I checked my banking statement. I still get charged for $121.

On May 9, 2013 our 2000 Honda Cr-v was stolen. We reported and made a claim the same day the theft occurred. We found out that the car had been recovered and had been towed to the local impound. We then notified our insurance agent that we had received a letter from the impound stating that our vehicle had been found. Afterwards, our insurance agent contacted the American Family Ins. adjuster, and the adjuster had stated that they would like to get someone out there to assess the damages.

Car got clipped out in front of the apartment. I got the insurance info which was American Family, and called their agent to set up a time to get it fixed. The CSR told me that if the car needed immediate repairs that it would come out of my insurance. Why?! Your insurer hit my car, this is your problem! Then I took the car to the body shop, just to get a call back from an adjuster stating that they are going to pay for the whole bumper and taillight because there was damage to it prior to the accident. So in other words, they lost a potential customer over $150 which is now coming out of my pocket because of their insurer's negligence. I hope Geico and Progressive put you guys out of business. American Family only looks at the bottom line and ways to cut their losses.

A lady with American Family Insurance hit me add a four way stop sign failure to stop at that stop sign. She called her insurance adjuster immediately and not only did she know her personally, she called her on her personal cell. After about 3 weeks of continuous lies, the claim specialist, the adjuster and the lady liable for my auto damages of $3,509 lied and denied my claim for repairs. The entire team I spoke with was rude and obnoxious! Definitely not a company worth your time and money.

I signed up with American Family Insurance 6 months ago. They came in with a very low rate and I thought, "Okay, good way to save money." My first renewal they said they had to raise my rate $100 per month due to changes in my record in which there were none. I was okay not saving anything anymore but will stick with them. Then I wanted to add a new car to my policy and they said it will only be $110 per month. Are you freaking kidding? You have raised my insurance $2,500 per year and expect that to be okay? Really! They are just a rip off!

American Family Insurance - insurance gouging. On Saturday, December 8, 2012, I had to take my 2008 Honda Accord to the dealership to get my oil changed. My oldest son was off work and was bored, and asked if they (his girlfriend and newborn son) could come to get out of the house. I said sure. We arrived at Desert Honda and I went around the back to the service area. As I pulled up to the booth where the mechanics are, they talk to you there to find out what's going on and you sign some paperwork. While I was talking to the mechanic, my son and his family went inside to the waiting area. I finished up outside and then went into the waiting area also but they were nowhere in sight, so I walked over to the showroom and saw him talking with a salesman. (Later, we found out his name is Marlo **.) I walked over there and Marlo greeted me and asked if I was looking for a vehicle. I said, "No but if you got a Dodge Challenger, then we can talk." They didn't but I had to ask.

I attempted to place a claim with them. Story in nutshell: I took a car to a friend who knows how to fix things. He then allowed a person who has full coverage with American Family Insurance to drive the car two blocks and back. In doing so, he ended up putting the car into a ditch/pole. They told my husband they are denying our claim stating that because we have our own insurance, we have to have our insurance pay for it. That us giving our friend approval to drive the car, when he allowed someone else to drive it, that was an extension of us giving permission. What?

My husband and I were rear-ended and not able to work for months. My husband had a broken back, and for the first time in his life, he was injured. American Family waited four months before they sent us a check for my husband’s lost wages. We suffered through Thanksgiving, Christmas and New Year’s. We had PIP insurance along with our auto insurance. We had been with them for years, so I filed a complaint with our state insurance dept. That was when they sent us the check and I believe that was the only reason they did.

My brother was hit over Thanksgiving 2012 by one of your clients, completely totaled his SUV. Your client admitted at the scene he was totally at fault and additionally was cited by the Sheriff as 100% at fault. Not only did your representative call and attempt to bully my brother into admitting the accident was somehow his fault because he happens to be a young man, American Family offered significantly less (25% less) than what his vehicle was worth as settlement. When my brother refused this laughable offer, they pulled his rental car out from under him without notice in another attempt to force him into settlement.

My vehicle was stolen on 12/6/12. It was recovered on 12/12/12. At the time it was recovered, they had a suspect. The suspect was arrested on 12/13. My car was taken to an auto shop. Where the engine is blown, there is hole in my transmission pan (told to me be the adjuster). Also, the suspension is not right as my car is almost sitting on the driver side back tire, as well as the leather interior is cut up. The insurance adjuster told me in January that it was going to be total loss, that they needed a 10-day pay off. Since then, nothing has happened.

My 08 Ford Fusion should have been totaled out at 8,200 but wasn't. Instead, there has been over $11k in repairs done and it's going up on a daily basis. Not to mention, it has been in the repair shop for over a month now. KBB say it's worth between $9,000-$13,000. I only owe $11k on it. I now have a car that's not worth what I owe on it and the cash value is dwindling on a daily basis from them authorizing more work on it. Nobody will return my phone calls, and calling the headquarters does no good. This company is a joke.

I had a water leaks in my bathroom but wasn’t sure where the water came from. According to the adjuster, the shower pan might be the cause, so a claim was submitted to the Claims Department. After 2 weeks went by, I received a letter from them saying that they will not cover for the repair because it was a wear and tear item. I don't know what they meant by wear and tear. This company will scam you, so do not insure with them.

I was in an accident with a customer of American Family. American Family is arbitrarily assigning me 15% of the blame for an accident caused by their customer (who received a police citation for failure to yield) because they said that I should have anticipated their customer's bad decisions. My insurance is fighting it and should win but it is just another instance of American Family trying to weasel out of their responsibility. Meanwhile, I pay at least my $500 deductible which, after months of arbitration, I may see again. I can see why they have such terrible reviews!

I was rear-ended on 11/04/05 and went to court almost two years later. I had a bad lawyer and lost my case. I have full coverage and American family did not make good on nothing but to fix the rear end of my car which there was more damage than what was fixed. It was not looked at well enough. I lost my home, my job and I have mental and physical damages. I filed report with Board of Attorneys and there was a good cause for appeal. The lawyer did not follow through. So since I filed a complaint, no lawyer will talk or handle this. I am 54 and I have raised four children on my own. I have worked my whole life but I had lost everything that evening. I want to know why no one up in insurance company ever followed up to see the outcome and help me. I need closure.

I was rear-ended in Sept. by someone insured by American Family Insurance who was talking on her Bluetooth. She didn't notice that traffic was backed up for several miles. Five weeks and a multitude of phone calls later, we received a check for $1,700 for our van - which was in near perfect condition, despite high mileage - which they claimed was totaled. I hit a deer last week, totaling out our nearly identical replacement van, and State Farm authorized reimbursement for $4,200 in less than 24 business hours. Yay!

American Family insurance is a lousy company with lack of social responsibility and terrible communication skills. A customer of theirs slid across the freeway due to high speed driving in bad weather and ended up facing my wife in her lane. My car has now sat in the shop for nearly a month. (The estimate is only $1,800.00). They claim that until they get a statement from their customer within 30 days, they will do nothing despite the fact that the police report clearly indicates fault. I am out a car (no rental). The adjuster does not return any calls. At one point, my insurance company called and they told my insurance they had accepted liability. Upon follow-up, they said they had not. I don't want money; I don't want anything. I just want my car fixed and a rental while it is broken. More than anything, I want an insurance company to take responsibility for their client and do the right thing.

If you want to have a peace of mind, do not sign up with American Family Insurance! Agents do not work for American Family! This is not the company you want to represent! After around 20 years of being a loyal customer, when I need them most, I found a true face of this insurance company! We recently found out that the sewer pipe under our slab foundation in the family room where our family spends most of its time collapsed. After the plumbers inserted the camera, they have discovered that there is water underneath the slab and the pipe collapse in two different places. According our homeowner's insurance policy, this should be covered under insurance. The situation's pretty devastating, since the floor is sinking the space between the floor and the floor moldings about 2, crack in the powder room walls, in the middle of the room the floor is sinking, and while walking throughout the floor, you can feel the difference in the height of the floor.

I signed up with American Family about six months ago in March. I got a call from a Libby ** of Kennesaw, Ga branch. She offered me a great rate and I accepted. Fast forward to my last month of coverage (September). I was ticketed and my car was impounded for no insurance. I showed the officers my insurance cards but they were saying that their system showed no insurance on my vehicle. I called the 1-800 number of American Family and they couldn't locate my policy either. My insurance cards had a "to be assigned" as policy. When I first signed up with them, I transferred my policy over from a previous vehicle. I gave her my credit card information because I needed to make a payment at the time and she sent all my information over the dealership where I was getting the new car.

My daughter was involved in an auto accident. The other driver ran a red light. There was a witness and the driver was issued several tickets for causing the accident; however, American Family Insurance stated that my daughter was 40% at fault because she did not look both ways before going through her green light which we all know is BS. Dealing with American Family Insurance is a joke. Their claims personnel are very rude and dealing in bad faith which is common with this co. There are over 50 complaints online. Maybe someone should look into this company since their only concern is to rip people off. AFI has no integrity.

Total lack of interest in taking responsibility of claim - My daughter was hit by a woman running a red light. My daughter saw the woman coming and realized she was not going to stop. She swerved to try to avoid an accident, but her car was totaled. The lady also hit my neighbor who was stopped at the red light. There were 2 witnesses to the accident. They both gave an eye witness account to what happened. The woman was coming 30-35 miles an hour, never putting on the brakes. American Family, in 2 weeks, never contacted the witnesses. They didn't offer a loaner car and said my daughter was 10% to blame. They also told my neighbor, whose car was hit, that they would have to find out who was liable.

Car Accident - 05/11/2011: I was parked in my car when I was hit by a non-insured and non-driver licensed driver. Needless to say, the impact of the accident was almost $14K of damage to repair my vehicle which is still not repaired or total for that matter. I had two insurances at the time, Progressive/Utrim and also American Family. I’m still battling over a year now. I hired a lawyer and my car is falling apart by the day. It seems like we pay insurance to protect the other drivers. By the way, the other driver got a ticket for driving without insurance and without a valid license! I honestly think these insurance companies just want the ones who pay their fees to go away and not to cause problems, that would be not to claim when we need to. Whatever happens to those of us who pay insurance to have coverage and still don't receive coverage? Wow! I’m still fighting, I will let you all know.

We made a "storm damage to the roof" claim, the adjuster settled the claim, but when the check is about to arrive from my mortgage company, AmFam cancelled the policy which is about to expire in July. The reason was my property didn't meet their standard for coverage. Duh, my roof needs repair. My insurance agent said there is nothing he can do because he is only a middle man. Now, I have the extra burden of fixing the damage and getting home coverage. Let the buyers beware! My experience with American Family was a nightmare!

American Family has been very slow in completing my claim and on several attempts by me to talk to someone only to get the runaround. No return calls on a timely matter. I am now being sued for the medical bills occurred due to this accident. An accident caused by your client on the 11th of February. There was no question as to whose fault it was and I do not understand the delay. I received a check for sums due on the 14th of April only to see that it was made out to three persons: one medicare, me and my wife with a lien placed on the check until medicare received their money. I went through Southwest Medical and do not understand where medicare came in. I have Senior Dimensions and go to Southwest for care. Medicare has never billed me and I never deal with them direct. If I let Medicare have the money then Southwest will ask me for the money. I would like the money we settled on for bodily injury liability and American Family pay Southwest or Medicare.

Hail to roof with holes. I had a claim with American Family and they inspected. I was denied from American Family without providing any details. I complained verbally and I was told to keep it to myself (at time was employee) or else. I also had a written complaint and I was informed that denial was based on "inherent vice". I was told I would have to hire an independent appraiser and go through appraisal clause of policy. Career at American Family falters (could this be related?) and finally terminated. Several calls to insurance company regarding this (roof), I can get no responses from them. Sounds like a bad faith claim to me which resulted in wrongful termination. I cannot get attorney to take either.

My complaint is with the American Family Insurance company, not the agent who sold me the policy. In April 2008, my car was struck by another car. The entire accident was recorded on a video camera mounted on the truck ahead of me. I sustained a cracked sternum, a sprained left hand, a battered left knee and a pinched nerve in my left hip. The other driver was cited and his insurance company paid me the full amount of his coverage: $25,000. My policy with the American Family Insurance company has $250,000. Uninsured/Underinsured motorist coverage, I applied to it for $60,000 to cover my medical expenses. American Family Insurance company denied my claim on the grounds that I had received money from the other driver's company. Finally, after two years, the American Family Insurance company offered me $5,000.

My car was rear-ended when I was at a read light by an uninsured motorist, on 01/10/12, but at the time, when I was unaware, there was no insurance when I received the driver's information. I then placed a claim with AFA claims the following day. I called and spoke with Patricia, who is very rude, and kept advising me for the next week that they are waiting on my paperwork, so no adjuster has been assigned, but believe me, they have my paperwork to receive my monthly payments. When I asked to speak with a live person, all you get is voicemail, and no one ever calls you back. After a week, I was assigned an adjuster named Eric. I left several messages, and it took him several days to call me. When he did call me, he was rude, and tried to deny my claim.

The town of Norcatur, KS suffered a large hail storm in July. We live in a small town of 150 people. Every home that was insured received hail damage claims. Everyone but **. After an adjuster with American Family said we had no roof damage, we contacted 3 other roofing companies and received quotes, which we sent to Kurt **, agent for American Family. They all 3 said we had damage. After we contacted Stan ** and also Kurt **, American Family agents, twice, we were told they would send another American Family adjuster to our home. To this date, we have not seen one. It is now too late to roof a house with freezing weather in the forecast.

Horrible agent services! I went through 2 agents hoping that the 2nd would be better than the 1st, no luck. I lost a customer because of them. I called in to get proof of my insurance; the agents never call you back. The office staff can't ever find my file. I think they got my money and never actually insured me. The agents are always either on vacation or to lunch. They are never in their offices. You do not get good customer service. All they care about it getting your money, then you can't get in touch with them after that.

I changed my auto insurance and ended up having American Family claiming I owed them for one month of auto insurance for a period of time. They sent me threatening letters and phone calls until I paid.