American Family Auto Insurance Reviews

I have been American Family for long time customer. My car insurance premium is up 146%!!! We did not have any traffic tickets and any car accidents in past 20 years. The mileage is about 3500/year. This increase is awful and ridiculous.

We were rear ended by an insured with American Family. It has been 3 weeks and we received an estimate from them for 12k, our Tesla has structural damage and the estimate is $17,500. This is ridiculous especially since they sent us to a shop that can't work on Tesla's. Insurance commissioner? BBB?

Had been a customer for over 5 years. When they raised my premiums, I did not renew with them and switched carriers. Next thing I know I am being harassed by a collection agent. Turns out AMFAB hired one to collect $47.00 from me! Spiteful company. Was never contacted by my previous agent or by their corporate office that I owed money! Not how I expected to be treated as a long-term customer.

They changes my rates after talking to me. They lied to me and they keep waste of your time till you give up. I have spend 5 hours on phone with them and they keep transferring you. They will promise you that someone will give you a call back and it would be a lie. I am so tired with the issues they have caused me. I think we should report them to consumer protection.

I was with American Family for 20 years! I paid high rates so I was expecting good service! June 30th 2024 I locked my keys in my car. Call them and they said takes 60- 90 minutes to sent someone to open my car! Called 2nd time to see how long I have to wait? I’m in Az in 116 grades! 2nd agent told me that there is no claim, it looks I never called them. So a friend of mine drove me home to take the spare key, and when I’ve got back to my car I was very SURPRISED, that my car was opened and they left the keys at customer service in Albertsons grocery store! I was totally disappointed and I called them so many times and still today I don’t know who opened my car!!! More than this my Agent Gregory ** suggested me to move to another company and not bug him with this case any more! So this is what I’ve got after 20 years… Totally disappointed!

We've been with American Family in Minnesota (Jeff Mayhew Agency) and were extremely happy with our agent and AF. Upon moving to Washington State in 2005 we were sad to find that AF wasn't doing business in WA. I spoke to Jeff Mayhew, he notified us when AF started doing business in WA. We moved all of our business and personal policies to Julia Meek Agency. WOW! Julia and her team (Ray & Joe) continually go above and beyond the call of duty. I have recommended AF and Julia Meek Agency to many friends, they are equally happy. In a day and age where most companies lack good customer service skills, Julia and her team have capitalized on it. I rated AF and the Julia Meek Agency 5 stars. It's too bad their scale doesn't go up to 10. A 10 would be well-deserved.

I've have American Family for 22 years and I had them in Minnesota too. I'm very disappointed in them for the auto accident claims and for the home repair claims I have had this year and last summer. The home repair claims sucked because they gave me a company that wasn't properly licensed by the state to do the roof repairs. The auto accident claims part sucked because I has to pay every day for my car rental because the car cost was over my daily “allowance” for rentals. This was the only car the rental company had so what was I supposed to do? And I had been charged for a service visit at home because the rental car’s battery died.

I was talking to a woman on the 800 number and she had all my info pulled up but would not give me a quote on auto insurance until I paid a back amount of a 194.00 and then she wouldn't quote Me. This the same insurance company who had other clients who hit me when I was past the fog line in my own driveway. She convinced the sheriff's department and Oregon state patrol it was all my fault. Plus she and her husband were friends with both officers. Her insurance company didn't pay anything to have my truck fixed. They put it down it was my fault and Progressive was too chicken to fight for me.

Horrible emergency roadside assistance!! Twice in the last 2 months we needed emergency help. Once for flat tire and second dead battery. With both times I had my young kids with me. They were not able to find a provider to send someone to help. We got help from a good Samaritan in the middle of the night for the flat tire and we called another company in the middle of the day for the battery.

This is hard to write because we have had AmFam for well over 10 years. We went with them due to their low cost and over the years they provided good service. In that time I had 3 claims. 1) I backed into a lady at a dark intersection who pulled up so close I could not see her lights over my tailgate. Minimal damage but that wiped out my accident forgiveness. But no raise in rates. 2) Chipped windshield. No fault. 3) Someone backed into my truck and dented my bumper. No fault. Again my rates did not go up. Over this time I had at least one if not two motorcycles plus renters insurance so we enjoyed multiple discounts. But this last month I got a shock when I got my renewal notice and our annual premium went from $1900 to over $3000.