American Family Car Insurance Reviews

I chose this company because of the Costco partnership. Somebody at Costco needs to lose their job because American Family is the worst insurance company I have ever had the displeasure of working with. I changed my banking relationship and therefore went onto the website to enter the new card to charge. There was no way to make that change, so I tried calling in and sat on hold for a long-time. I finally hung up to try another day. Today I called in and only received a phone tree, which told me that they could not take a payment for my policy. Oh, AmFam wants out of Florida, so they cancelled me and refuse payment to continue coverage. After 3 years and $36,000 taken, they cancel me, without a single claim.

Had a great experience, have not dealt with claims but the representative Q was super nice, helpful, and quick. She's great. I had an issue where I didn't fill out a document, rates went up and she was able to help me immediately. Thanks Q!

I was calling just to get a quote (recommended through Costco), and when I called for a quote I was perusing reviews and said, "hey, I noticed you have a lot of one star reviews" and he hung up on me! Guess I won't be using this company. Sheesh!

I chose this company because of the Costco partnership, but the experience has been a nightmare. Their system failed to apply my "Paid in Full" discount, and despite multiple calls, the issue remains unresolved. Every time I call, I have to re-explain the entire situation. Agents acknowledge it’s a "known issue" and open IT tickets that supposedly take 5 days to fix, but nothing ever happens. Requests for a supervisor are ignored—no one ever comes to the phone or calls back. Extremely poor customer service and a broken system. Look elsewhere for insurance.

Slow claims processing, giving me the run around. My vehicle was stolen and recovered, with less than $2,000 damage. The mechanic completed repairs 5 days ago, but still hasn't been paid after numerous phone calls. The mechanic won't release the vehicle until paid. Meanwhile, car rental charges are accruing.

Horrible company that jacks up the rates on car insurance even when you sell one of the cars on the policy!!! Then they claim the price is not based on the cars. Huh??? Then why does the policy list each car separately with an amount that you owe for insurance??? Unbelievable practices, would never recommend or use them again.

Horrible Service. Would hang up on you when you ask for a supervisor. This company does not care about you. They will cancel your policy for no reason. If you get Olivia, you will get hung up on. The fact that this company is still an existence is ridiculous. Go to farmers. They’re better.

Had "too many claims in 3 years"; most were unavoidable. So disappointed. Really, 56 years of being a customer? Pretty sure you made A LOT of money off us in those years! You're done; enough the big insurance companies.

This is the worst insurance company I’ve ever dealt with. After a major water loss, they left my family of five, including a nursing infant, without safe housing. We were offered unlivable homes under construction, with mold and allergen risks, and forced to pay thousands out of pocket while they delayed or ignored reimbursements. Their handling of my claim has been full of broken promises, stress, and hardship. I would not trust this company with anyone’s home or family.

Stay far away from American Family Insurance. This company treats its customers horribly and will go out of its way to push you off your policy. They demanded proof that my roof was replaced. I gave them an invoice from the licensed contractor who did the work. That should have been more than enough—but no. They demanded photos, so I took photos from the ground. Still not good enough. Now they’re demanding that I physically climb onto the roof to take pictures myself—even after I told them I am mobility-limited and cannot do that safely.