American Family Car Insurance Reviews

American Family Insurance happy to drive our world back into the dark ages. They will not even speak to you (to give a quote) unless you first give them your date of birth. Guess they really don't care for customers shopping around (how convenient for them), so not going to be a customer of American Family Insurance.

I have been with American Family Insurance for many, many years, and have more than 7 different policies insuring multiple homes, autos, boats and other items. I recently purchased another boat which is a family sport boat. 2007 Cobra Viper 230. I purchased the insurance and was contacted by my agent that they were cancelling my new boat policy because the boat is a high performance boat!! This is a family sport boat, no different than any other sport boat!! Just because the Manufacturer does produce high performance boats, my model is NOT. Do your research American Family if you don't have the info on the boat. I will be cancelling ALL my policies and going with another company.

I recently experienced a rear-end accident where I was deemed not at fault. The insurance company involved was American Family Insurance, and unfortunately, my experience with them was extremely negative. The adjuster assigned to my case was consistently rude and exhibited what I perceived as unethical behavior. Despite being found not at fault, their treatment made me feel as though I was to blame for the entire accident. Based on my personal experience, I strongly advise against choosing American Family Insurance, as I found their conduct to be both unethical and rude.

We've had bundled auto and home insurance with American Family for a little under 20 years. In that time we had one claim for the roof on the home after a tornado in 2008, and that was it. In 2022 a distracted driver without the necessary corrective lenses drifted into our car and heavily damaged the driver's side while my husband was driving. He tried calling AmFam immediately and their claims line wouldn't answer, despite us trying for several hours. The next morning he called at straight up 8AM and found out the other driver had been able to talk to someone with AmFam already, even though we for some reason couldn't get through. Because we live in a no-fault state it wasn't a huge issue, but it was somewhat irritating.

I would avoid this company at all costs and pray you don't get hit by a driver insured by this company. They are a scam and will go to extreme lengths to avoid paying a claim. My son's car was hit while it was sitting stationary in a PARKING LOT. The driver then tried to hit and run but thankfully my son saw it and demanded he stay. The driver then refused to give us his insurance information and tried to bully my son. The insurance company has been a nightmare to deal with, first of all they make you go to certain places for an estimate, the shops all have less than 3 stars. Then when the estimate is provided, they haggle it down with the shop to reduce your estimate and your payout is worthless. Their customer service is horrible, the claims adjuster assigned to us never even called, I dealt with his team of unprofessional workers. I would never consider this company on my own and I pray I never get hit by one of their idiot drivers.

So I've had my insurance with them since I was 16. Auto got married. Husband had AmFam, bought a house. Had it for that and I've had business liability insurance since 2014. So the cost of amfam is ridiculous. So we looked for other insurance. We purchase other insurance and canceled all of our policies with American family. So I get a bill in the mail for 73 and some change simply because I canceled my business liability too early now. I was never told of any of this 9 years ago that there was such a thing. Like how long did I have to have this insurance for them to not consider it cancelling early..

I have had a bundled AMFAM policy for about 8 years. I’ve recently got a new agent (not my doing) and in a few short months this new agent has managed to literally destroy my auto policies. Screwed them up so bad I’m currently uninsured and had the nerve to blame AMFAM. Either way, I’m screwed and this is a warning. If they have agents this incompetent it’s their fault and if it’s AMFAM then shame on them again. Now I have to spend my July 4 holiday getting new insurance and losing all my grandfathered policies. Almost sue mad!!

I had a accident w a driver who had American Family. After almost a week they told me they were not at fault. The idiot driver was some young driver high almost drove into me as I exited my vehicle I was parked. The idiot flew into the parking spot next to me w/out looking. Many witnesses say the idiot hit me. After american fam viewed the store security camera they told me I had time to avoid the accident. Now I have a sagging door thanks to the idiot rich boy. Screw you american fam. Nothing American about them

This AMFAM is a HORRIBLE company that covers any vehicle EASILY but always tries to find a fault in the information provided at the time of adding it to the policy ONLY to ESCAPE and AVOID PAYING IN CASE OF AN ACCIDENT! PLEASE MOVE AWAY without waiting to personally experience and end up with the huge loss of funds. I sincerely request you to pass on this information to all of your contacts!

American Family Insurance is a horrible company. In a recent minor car accident, they never came out to investigate, ignored state statutes, believed the other claimant without evidence or eyewitnesses, and discounted the evidence that we presented. Avoid this company at all costs. They will take your money and do nothing to defend you.

A driver that has American Family Insurance rear ended me in my almost new 2019 Buick. I had around 30,000 miles on it. It took a month for them to approve my car repairs. When I called three times to ask for diminished value on my car I finally got a call back from the company offering me $300.00 dollars. When I said that my diminished value was over $3,000 I was told the most they would offer me is $600.00. They are trying to rip me off and when you lose that much value by no fault of your own that shows me what kind of company you're dealing with. I have never had to deal with a company as bad as this one. I would not recommended them to anyone. I'm going to have to get a attorney involved to make them do what's right.

Deceptive auto support/coverage! If a household becomes a victim of a hit and run... After many, many years! No thanks AMFAM! REALLY, NO THANKS! It's been over a month now and still nothing to support your covered payees! Gees, thanks, but really no thanks!

It is included with my regular insurance and seems to be the best fit rather than pay for an outside company to do the same thing. So many times whether it is clubs or add-ons for television, gym membership add-ons ... we end up not using them for the extra cost.

Everyone needs to check with their insurance. This is the cheapest way to have roadside service, if you don't have it for free with a new car. It is only roughly $12 a year. I tell everyone, when talking about insurance or roadside. You can also pay to have car rental, in case you need a car because yours is being repaired.

I was in an auto accident and the driver at fault had American Family Insurance. The driver turned in front of me in a roundabout and American Family is saying I'm 20% at fault because I didn't see her turning in front of me. I would never ever use this company for any type of insurance. It took over 2 weeks for them to get back to me after the accident for them to tell me I was partially at fault.

Ever since we moved to this company, all our dealings with customer service and claims, our experiences have been outstanding. The personal touches from our agent makes it pleasurable to deal with. We feel we are not just customers but a member of their family. They make it easy to routinely update our policies. Simple visits from agents to our homes whenever we inquire about new changes in our policy makes us feel like VIPs.

My Agent is a very nice woman and her staff are very friendly and helpful. Their office is located near my place of residence which is very helpful! I told one of the gals in the office I have a RING device which detects and records movement outside my home and she gave me a discount! I didn't even have the receipt! So far, so good, no complaints from me.

Not impressed with your customer service right now, especially during this pandemic. I have been with American Family for around 30 years. My vehicle was caught in a hail storm and I filed a claim. Since your claims department did not have adjusters working during this pandemic, I took my vehicle to the dealership for an estimate. The dealership in return sent American Family adjusters photos and the itemized estimate. I received a call from your adjusters wanting to send me a check for 25% less. They said since they couldn’t see by the pictures they would pay less. I then spoke the a manager in claims and was lied to by him. He stated the body shop had agreed to their reduced price when that wasn’t what your first adjuster stated. She had said they would start the work and send pics as they were fixing it to show the damage she could not see in pictures. Contact Ron **. Thanks

I had an awesome experience with American Family. My wife and I were rear-ended by an uninsured driver near Chicago. Because the driver was uninsured, we had to file a claim on our own insurance policy and pay a $500 deductible. American Family's claims department was actually able to chase down the other driver for the $500! It took a few weeks before the other driver finally paid, but they got it done! Our car is good as new too! Thanks American Family!

My husband was killed in Dec. 2015, my mom and best friend died in May of 2016 and I've been a bit of a mess. During the year of 2017 I kept locking my keys in the car and even completely lost my key keys. (Luckily was able to find them the 4th time checking with the customer service desk.) My car broke down and I had to have it towed and they were there every time and it was 100% covered. Being a widowed mon with a son that's only 5 years old it's very comforting to know that someone is really there when you need them.

I had been a customer for over 30 years with both home and car insurance. I always paid my bills on time. Recently, over about a 2 year period, I had a few minor claims. First, my car was hit from behind, and I had medical bills which AmFam told me would be claimed on my insurance, but billed back to the other party. I had to call road rescue to start my car when the battery had died, I backed out of my garage and fender bumped a teenager's car who had parked in my driveway illegally (considered my fault), and then I had a major accident when I got hit by a deer on the way to the airport.

I had home insurance with American Family Insurance. In March, 2019 I had a contractor steal property from my home. I was forced to put in a claim to recover the loss. Instead of trying to help, their claims department has done everything possible to delay and frustrate this claim. They ask for irrelevant and private documents (manipulating a part in the contract you get with them) hoping that the request will not be honored so they can use the contact clause of failing to provide documents to deny your claim. Then they say their legal department will get in contact with you to conduct a deposition under oath, but they never seem to get with you.

I put a claim in with American Family Insurance on 09/30/19 because my vehicle was in an accident with one of their clients on 09/25. Their client was cited for failure to yield and listed as at fault on the police report. Without any investigation, and without the claims adjuster speaking to me on 10/02 I received a voicemail denying my claim saying there's a video of my brother saying he was driving with his headlights off. I called her a liar and told her if this video exist then I have a right to see it and want to see it to which she replied "she'll show it when I take them to court." When I called her back on 10/10 to get a copy of the claim denial letter she said "she'll send it after her client court hearing." I filed a complaint with the insurance complaint in my state and they were of No help. American Family responded with nothing but lies claiming my claim wasn't denied, and the person handling my complaint didn't bother to investigate.

Someone hit my car, a hit and run while I was at home. The next day I called and from there it was just a headache. They called my work number without my permission. Nobody responded to my calls or emails over week. They are all liars, they said they were calling my number and left messages which are lies! How is it that only people from their company their calls didn’t go through. Sent me a $41 check the day they gave me a quote without me even agreeing to anything. Nobody communicated anything to me.

I have been with American Family Insurance for about 8 years. When my jewelry was stolen from the house we lived in they covered it, when my son was in a wreck it was covered, no issues, easy claim reporting. They even called and spoke to the police for my son to verify his coverage before I could get to the accident. They handled the claim, spoke with the other person's insurance company. They even check on my son several times after the accident to see if he needed additional help. My agent is willing to help keep the payment in a range I can afford. I have had other insurance prior to American family that was not easy to work with and cost more. American family is affordable insurance with great coverage plus a personal touch, they care.

Worst company ever for auto insurance coverage!! Do not use them if you would like actual help if ever in a car accident. My vehicle was hit by another car and when I called to report my accident to my insurance I was told they would only help advise me if I opened a claim. I had never been in an accident so I had no idea what I was doing. I explained that the other driver was at fault and that their insurance would cover any damages and I only need help with what I needed to do. The company provided false information and told me I could only get help if I opened a claim and that it would be non fault so it would not change my premium rates in the future.

I was quoted one price.. When I got the next month's bill, it had gone up. I told them to cancel me.. I went with a better insurance company. Then weeks later, got a bill from American Family saying I owed more... Worst insurance company I have ever dealt with. -5 review..

I had them for my home for more than 10 years. We had a hail storm on 06/01/2019, most of the houses in our area at least 75% had their roof replaced. I submitted a claim for my roof after we found a lot broken tiles and two leaks. Their adjuster showed up at the time while my neighbor is having his roof replaced (my neighbor had exact same tiles as mine), the adjuster asked me who insured my neighbor house and l replied by saying it was USAA. The adjuster said that AMF will not pay for a roof replacement period....without even assessing the damage. He used a drone to inspect the damage and he noticed the damage but he said that it wasn’t hail damage even known he admitted a lot of broken tiles and damaged gutters.

I will not go into detail about my horrible experience. Would take too long, nothing about this company is good, I only had one customer service rep that explained everything and gave me the right info, I will never use this company again and will tell everyone not to use them for any reason!

Had American Family Insurance for many years but every claim I've made which has been only been less than 5 over 20 years have always been an uphill battle, They refuse to pay no matter what the situation or who's at fault. All they want to do is take your money and never support you or pay you when you need them. I've had to fight and Claw my way to every claim everywhere from threatening lawsuits to filing complaints with the Better Business Bureau. As of Saturday I will be with another insurance company. They have lost seven policies from me. What a bunch of money hungry Cheapskates! Stay away from American Family.

I had an accident in March of 2019 and six months later, I am still waiting for payment (I was not the party at fault). They will do anything to not make a payment on a claim and their insurance agents will dodge your phone calls, unless you surprise them with a call from a different number. Dozens of emails remain unanswered, voicemails, messages through other colleagues. Terrible company.

Their insured rear-ended me and they won’t process the claim until they speak with the insured. Well, he’s not calling them back and did not initiate the claim. So what happens to me in the meantime!!! I’m without a vehicle that’s what! Their suggestion was to go through my insurance. Why should I pay anything out of pocket when it was his fault!!! I am so pissed right now!!! Low rate insurance.

Their insured hit my car and totaled it. It was towed to a salvage yard and I was forbidden to get my personal items out of it for over a month! They did not return phone calls and finally told me that even though their insured was ticketed for failure to yield they needed to review a video from a local businesses security video. I waited another four weeks and then I had to go pay for the video and send it to the registered mail only to have the agent quest liability because my car did not stop to avoid the accident and they want percentage of liability on my vehicle. This company is a very unfair, unprofessional, sleazy organization. I will have to take the at fault party to small claims to get compensated. They are horrible!!

My agent usually doesn't have answers to my questions. He cannot explain anything having to do with Insurance. We've been with them 20 years. (We're with them) and they simply do not care. This may seem harsh but it is the unfortunate truth.

My car was in accident (borrowed to a friend, I was out of state on the occurrence of the accident) and customer of yours admit the fault. Adjuster comes and leaves, sends me reports and check of $485.00 for damages they decide is ok for them to be fixed (I can provide photos only few small scratches they decide to fix and what happens to rest?) and to be told from another adjuster Glen that was extremely rude that he doesn’t care, that what he thinks is best and right and my side doesn’t value. Car is in Gerber Collision. I am trying to fight and prove to this people that I didn’t invented the wheel, my car has lil hits and scratches but the ones that they weren’t there that’s what should be fixed and that’s all I am asking for!!!

My agency is thoughtful enough to give a call when a payment is late. I've had a couple other companies and none have gone to this extent to help a client. I've been with this particular agent for 20+ years.

I had 2 auto accidents. Only had minimal coverage. They were suppose to pay my medical of $5000 for each accidents. I had a major concussion and had to stop everything because it was getting worse. They fought me after 20 years of paying them for auto insurance to not cover those medical bills. They broke their contract with me and they will with others. It’s really sad that when you need your contract fulfilled they made me take them to court and the arbitrator who was older than dirt, ruled against me. I believe they paid him off as what my attorney has suggested. DON’T buy American Family Insurance.

During summer vacation we were traveling by Yale University. We were stopped at a stop and go light on a vehicle came up and rear-ended us. It was a city vehicle. The gentleman took responsibility and provided his insurance information. He indicated his brakes went out which is why he smashed into my car. When I called my American Family number for help, the rep yelled at me for assuming the other person would be at fault. She indicated he was not at fault since his brakes went out and that there was nothing Am Fam insurance company could do to help me. She was unconcerned about the well being of my family or my vehicle. I found myself fighting with my own insurance company - Am Fam in this situation. However the other person's insurance company - out of Arizona - was very kind and helpful and concerned. I'm appalled that my own insurance company treated me with such disrespect and tried to blame me for an accident where the other party and their insurance had admitted fault.

American Family Insurance has an agency finance plan they use to attract new agents. They pay a small salary and reimburse you for staff and office expenses for four years. They keep ALL renewal premium for that four years also. I was an agent for four years! 2 weeks before I came off of agency finance. They terminated me. I was called into a meeting at headquarters. I was then sandwiched between two huge men who I did not know and told my contract was terminated effective immediately. The reason given was I was rude on the phone with someone in another department of American Family Insurance. However they provided no valid proof. Since the agent never owns the policies and isn't vested for ten years AmFam will not purchase them from the agent.

I have been with American Family for over 10 years. My rates have been affordable up until last year. They started increasing my monthly rates. I have not had a speeding ticket, accidents or any incidents with my vehicle. My rates was so low monthly and now they increasing my rate by double claiming it’s the state. What the state got to do with me and my rates? They are so being so unfair and taking advantage of their loyal customers. I am still searching for another insurance agency that is affordable for good drivers.

Hail damage claim handled poorly. Did file a complaint with our state regulators. Treated as if I wasn't legit from day one despite years of premiums and clearly documented storm. After they treated me as if they were not concerned at multiple encounters, I moved on. Watch out for the clause about payment just stop at one year post date of storm.

Recently filed a hail claim. The adjuster showed up and totaled the car. He was out in a timely manner. They told me not to drive the car since it had hail totaled. I was not given a rental car. Adjuster says I will have a check in a few days. Copart shows up to pick up the car. It’s currently on the auction site and still no check. They needed power of attorney forms from us which showed up in 24 hours yet it has been almost a month now and no check. I have been a loyal customer but I’m currently looking for other insurance. Local agent can’t do anything and their claims department is a joke. Call claims number and you get a voicemail stating I’m on vacation. Very poorly ran company with a mission to provide poor service.

I've been trying to get my windshield replaced since June 9th, through Golden Glass. American Family uses Safelite for glass. I have 100% coverage with 0 deductible. We're allowed 5 replacements per year living in AZ. They've came out once for an inspection which took forever, they reported to Golden Glass that this is a repair. Golden Glass advised them this needs to be replaced, 3 big divots and two are on driver side obstructing view. Golden glass and myself have requested this be changed on June 22nd. I was told someone will be contacting me to do a 2nd inspection which truly shouldn't need to be done. Besides the point it's now 7/2 and nobody has called. I called this morning and spoke to CS for Safelite and he reviewed the lengthy notes and admitted this should not be taking this long and should be handled immediately. Safelite should be ashamed of their customer service and lack of follow up.

I am so disappointed in American Family Insurance. I have been with them for over 7 years. I had two very small claims with them in the last few years, but never anything big. They had been great up until recently. A few months ago I was rear ended in a no fault state I was traveling in for work. They were determined to be responsible for my medical bills and were awful to deal with. They denied me so many times that I had to hire an attorney. I was already going through so much and they made the experience much worse by being so difficult. I am still fighting them daily. Then I received a letter that they are terminating my auto insurance coverage in June. I couldn’t believe it. American Family is great until they have to pay for anything.

First off I have been with AmFam for 19 years, home and cars. They have always taken care of me. 5 total claims in 19 years on the house. 4 being hail, 1 water damage. They did cover everything. In the last year we got hit hard with hail and 3 claims on the house. Totaled the roof each time along with other damage. Of course we are still trying to get caught up on everything.

Receptionists in Manitowoc Wi. Receptionist made a point to flip me the middle finger while driving her vehicle. Not too smart to have this person represent your company. Definitely not a professional. I would never do business here because of this incident. And I will make sure I tell all my family and friends about this incident. And yes I know the name of this person. If anyone needs to contact me I will give them this information.

I started my policy online and was assigned to Renee Bolden as a new member of American Family Insurance. During the time I have been a member (of which has been a short time) I never had the opportunity of being welcomed by Ms. Bolden. Each time I called I received no answer. This forced me to contact the 1800 number for assistance often. Unfortunately, for what I needed assistance with required the help of my agent. I contacted Ms. Bolden’s office on April 1st for assistance with hopes of promptly getting what I needed done. Upon my first contact I received no answer and left a message. Before mid day I had not received a return call so I called again, only to get a answer from a assistant who would not allow me the opportunity to express what my needs were.

AJ the adjuster for Omaha, NE area, doesn't return phone calls, doesn't know how to write a vehicle or what damage is. AJ prefers to call my wife liar and put the blame on her even with a police report stating otherwise. The accident may have cost American Family $300-400. He rather lose us as customers and blame my wife for the accident. The person who ran into her while changing lanes, provided info and then left. My wife stayed there got a police report in our favor, but no since the other car was a "American Family customer also" I guess we just take it in the **. My wife has photos showing the damage. Does it matter, no. It's true what you read about AF not paying out, and such a small amount compared to what I paid in for a year, STAY AWAY FROM AJ AND AMERICAN FAMILY, oh my my agent was worthless. (Ken **, 122nd blondo), "JUST GET AHOLD AJ. He'll take care of you". Thanks Ken!!!

We HAD AMFAM for home & auto ins. We had hail damage on our home, their COMPANY ADJUSTOR found NO damage on our home. My agent recommended a re-inspection (anyone can have this done and I highly recommend doing so). The independent adjustor found $13,500.00 in hail damage AFTER the in house COMPANY ADJUSTOR found NO DAMAGE...how can this happen??? My wife had an accident is her vehicle, AMFAM used rusty junkyard parts for the repair on our vehicle!! The adjustor simply said, "Did you read your contract? On page 24 subparagraph D it says we use used parts for repairs!!!"

I have been an American Family Insurance customer since 2001 and Unfortunately, I had 2 claims recently 4/2018 and 1/2019. Both were water damage claims. The adjuster Deandre was very prompt and professional. Both of my claims were handled quickly and smoothly. I was very pleased also with the professionalism of the claims department 800 customer service. American Family paid both of my claims without any issues. The first one was on the smaller side this last claim was close to $3000.00. I have not received my homeowner's insurance renewal yet and hope I can remain a customer of theirs. Unfortunately, there are things beyond the homeowner's control especially when they happen unexpectedly. Luckily I was home when both incidents occurred and that helped to mitigate damage to our home.

Played phone tag with claims adjustor Taryn ** several times. Called her back, more than she called me, left many messages. She returned calls at the end of the day when she was leaving office. Then sent a letter in the mail stating she had closed her investigation, finding me (not insured by AmFam) at fault. Go figure. Called her and left another message. Had to call into 1-800 number and go through the sales side to find her supervisor's number who ALSO didn't answer her phone. Left a VM. Got a return call saying investigation was closed.

They are expensive enough to believe you're getting quality insurance, but they dont care a dime about you, only interested in your dime. I had a wonderful agent but this is a terrible company. I was with them for years and leaving because it obvious they could care less if I leave or not.

I hope and pray that we never again get hit by a insured who has American Family Insurance Coverage. The corrupt nightmare started with their insured trying to intimidate my younger daughter into not contacting his insurance. After taking a picture of his license plate before he drove off we were able to have my daughter drive 2 hours to the police district office to file an accident report. Once the Milwaukee District police took their time in hunting down the insured they provided us with a police report.

I was involved in an accident that was not my fault, the person at fault had American Family Insurance. The claims department took a very long time and at first did not want to accept responsibility for the claim. So my insurance company had to take over and allow me to get my car in for repairs while American Family took nearly three weeks to resolve issues on their end. From day one their insured was calling them to get things resolved and they kept dropping the ball. The person, Patty, who was in charge of the claim was never in her office, so you'd have to speak with another agent and they would make notes. It was horrible. Then when I finally got Patty on the phone she tried to tell me I needed to get three quotes before I could take my car in for repairs and that they would not cover a rental car. I told her I was not taking my car for three quotes, that it was already at the shop and I had a rental car. She then backed down and said no worries.

Another desperate insurance company that has to send advertisements to get biz just like Progressive, Geico and All State. Would never do business w/this company or any other insurance company that sends unsolicited mail. Seeing that there overall satisfaction rating is 2 out of 5 stars. No wonder they have to harass people w/their unsolicited mailings. Funny, I never get unsolicited ad mailers from Farmers, State Farm, Liberty Mutual Nationwide or USAA, probably because they don't suck like American Family Insurance.

Their client hit me (totaled my car), pushed me into a street sign, and pushed me into a Mercedes. The police report and witness statements made were clear cut that this was 100% their client’s fault. Yet, they took DAYS to call me back and respond to my emails. They even tried to deny liability. The adjuster made it clear to me that he spoke to their client. However, they told the woman in the Mercedes they couldn’t accept liability for her car because they still couldn’t get a hold of their client.

Incompetence, lack of response, seemingly untrained and lacking technology skills. Ben and his staff need some remedial training. Several times their computers have "been down" and were unable to help me. Three major withdraw mistakes that were blamed on the computers. I would suggest an office visit, but you will find there is a lack of parking and the facility is dilapidated. There are plenty of other American Family Insurance owners in the area that are "on point" with their customer service, and will treat you right. I was very happy with my previous AFI Agent who moved, and then I was reassigned to this awful location.

They were quick, kind. I didn't feel as though I was being tricked in any way. I was highly recommend American Family Insurance and that's from somebody who was hit by one of their clients. She made sure I had a rental car within 24 hours. I look forward to finishing out this policy with her. I feel as though I'm going to be treated very well and very fair.

My vehicle was legally parked when it was hit and badly damaged by an insuree of this horrible company. I've established 2 estimates from long time professional shops, and AFam has decided to send me a check to repair all but $700 in damage. I won't accept the offer, they aren't returning my calls. Pure evil. What's up with American Family ministries????

American Family Insurance insured person ran into my house with their vehicle. They were not a guest, they were not invited, and had no reason to be on my property. American Family is dragging their feet in paying me for the extensive repairs needed on my home. This should be pretty simple matter - your insured ran into my house - pay up and close claim!

The company is great, and our local agent is there for us. We really feel at home with this company. They go to bat for us and we've been customers for almost 20 years. The only issue that isn't above average is the cost, it's quite pricey and we've recently thought about switching to something else; we'd like to save some of our hard earned money.

We are currently dealing with American Family. Their insured hit our vehicle, which is used for our self-employment purposes, almost head on in a work zone. Their insured was told to drive on the opposite side of the road with the road construction. There were flaggers on both ends, but in the middle of it there are a lot of driveways and side roads that vehicles come out of and drivers need to be alert and pay attention to both construction vehicles, construction workers and other vehicles or people that come from the side roads and driveways. When my husband saw her, she was not looking up, she was looking down. She had several cars in back of her that saw my husband. My husband pulled over to the side and went as far off the road as he safely could and stopped. She RAN into the front of him. Her eyes did not come up from whatever she was looking down at until she hit him.

I have been with this insurance company for a number of years. Insurance agents are always very helpful in answering questions and filing claims. Quick response and payments whenever I have needed to file a claim. Good discounts and rates.

I have had AmFam for over 10 years. Never had an issue until the past year. I had my first accident and they tried to lowball me on value of my vehicle. The claims adjuster stated various reasons that the value was lower. One was that there was oil on the engine... I had just been in a head on collision. Another reason was that the inside interior was dirty... My dog had torn a stick up inside the vehicle the previous day. Ridiculous. They then found comparable vehicles that were way underpriced because they weren't comparable. The years were older, the miles were over 100,000. I had to go back and forth with them and then speak to a supervisor or a senior analyst.

I have never had any major accidents in my entire driving history, always a clean record and safe driver. June of 2018 I was rear-ended while on the highway by some kid with a permit (in traffic no less) and was caught in the middle of a three-car accident. My car took the most damage, and I was very clearly not at fault. The kid was not covered, so my insurance was to pay for all expenses.

After having my FINANCED vehicle for about 1.5 years (to which I was under the impression I had full coverage on, because that's what my agent sent the dealership prior to me driving off the lot, because, you know, that's the LAW), I got a crack in my windshield so I called to find out what my comp deductible was. Once the agent pulled my account info, she informed me that I only had liability. UMMM what? I informed her my car was financed and asked her how they would've let me drive off the car lot with just liability.

I was hit on the side by an American Family driver while driving thru a green light. The claims investigator stated that they had to determine fault first so I had to get my insurance involved. Since I did not have rental coverage on my insurance I had to borrow a car and it has been 4 weeks now with no communication from AF at all. I had to call my insurance to find out that they admitted fault. I am pretty convinced that they did this so they would not have to pay for rental coverage and that this is pretty standard with them to get out of paying. I also have to pay my $500 deductible first to get my car back after 6 weeks and hopefully my insurance will be able to get my deductible back from AF. Pretty bad!

I had my first accident in over a decade, and I contacted my insurance agent to advise of the accident and was told that since I didnt have the money for deductible I could put the claim at a later time when I had the money. 3 months later after a bad customer service I canceled my policy. 2 months later when I tried to submit my claim, and after 6 years of business with American Family, the insurance adjuster told me I was committing insurance fraud and told me to stop lying about the accident. That it didnt happen that way and that I was a liar. Never in my life have I been treated so horrible. 6 years claim free... When I finally filed a claim I am told I am a fraud??? All this to avoid replacing a bumper???

I have had American Family insurance for approximately 23 years. About 5 years ago I switched agents (per my sister and brother-in-law's recommendation) to Victoria **. SHE is ever so helpful, patient, professional, and EASY to talk to. She wants to ensure that her clients are 100% happy and goes above and beyond!!! Thank you Victoria!!! :-)

I was rear ended by one of their insured. They accepted 100% fault. I was told to bring it to one of their approved shops. The shop wasn't accepting new clients for two weeks. I took the car to the dealership. It's a year old BMW and they told me to take it to another shop. They did an estimate for $1,612.00, they were instructed to send the estimate and pictures to the AmFam and they did it that day. I called the next day to find out the next step. They told me the claim rep would call the body shop to review the estimate and then would call me back. After a week, they advised me a check was sent to me for $963.00. I called the body shop and discovered AmFam never called them and never called me. I called AmFam back to speak to a supervisor and I never received a call back. I will be contacting an attorney to review my options.

I like the company as a whole, but I think there needs to be some review of how some of the adjusters and claims managers handle claims. I was rear ended by their insured when he failed to brake and follow at an appropriate distance. I stopped because there was someone stopping in front of me, and stopped traffic in front of them. From the start, the adjuster for American Family was very accusatory and made accusations that I had cut their driver off and slammed my brakes for no good reason.

I have American Family Insurance for my auto insurance. My overall experience with the process of getting my auto insurance with them was great! I live in a very small town in the middle of the desert so we don't have to wait in lines or anything anywhere. I never spend more than 10 minutes in the DMV. I absolutely love that! I didn't have to wait in any line to set up my auto insurance when I first signed up. The max I spent in the office was 30 minutes. It was easy to sign up and was able to pay without any hassle. It was great.

I called the agent for a claim and he took over immediately. My agent keeps me up on what is the best policy inclusions for each specific vehicle use. I like the price and personalized service.

Our new agent really helped us get an old claim by our old agent back in force. It was to replace my windshield. We are finally getting things done.

All I did was call to file a claim and my insurance agent did everything else, including getting me a rental. American Family Insurance really is the best insurance company you can get and they truly help you out when you need it. Roadside assistance and claims are taken care of quickly and I was not penalized making a claim. You get to work directly with your agent or the company 800 number. The billing is always accurate and you can work with them to get a better quote or change the insurance to make it more economical without having to have less insurance.

I am treated like a family friend/member. No matter who I talk to in the office, they know who I am and seem happy to hear from me. They don't hesitate to serve my needs timely.

I have been with American Family Insurance for over 5 years, and I intend to stay with the most reliable insurance that I have had. The customer service is great and the bill is very easy to understand.

Purchased a new vehicle, changed it on website, never got changed. Agent never called. Tried calling agent multiple times and kept getting routed back to AMFAM customer service who are completely useless. Took weeks to get car on policy correctly as customer service could only start insurance from current date, not when car was purchased. I can't even imagine how difficult getting a claim handled would be. Hope I don't find out. Will be moving all my insurance to another company.

I was really scared after reading all the negative reviews on how many others homeowners claims were handled. Fortunately for me, the process was smooth and efficient! My claims adjuster followed up with me throughout the whole claims process and from start to finish the whole process from the time I opened my claim to the time I received my check was 3 1/2 weeks. I have been a customer with American Family since 2001 and had my 1st claim this year. It was a water leak. I received my insurance renewal for this upcoming year 2018-2019 and my insurance only increased by $71.00 and I can probably get it lowered by making some minor adjustment on coverages. So for me, American Family Insurance has proven to be a reliable and reputable company.

Repeated queries to agent never responded to. Cancellation request ignored and continued billing. Website useless. Even acknowledged by agent. Overpriced for minimal coverage levels. No follow through. No customer service.

Biggest Scam I have ever seen. Not at all helpful and not at all fit. They should not have any customers to be honest. My Car windshield was broken and they said, I have to pay the complete deductible to 500 USD. I fixed it through their preferred vendor itself, for just 384 USD. If I had gone to the vendor through American Family Insurance, I would be paying 500 USD along with insurance payment increase. By The way, State Farm fixed my other car's windshield for free. Their Renters Insurance is bigger scam than their car insurance. I had a little incident in my rental apartment and even without investigating it properly and sending anyone to check it out, they rejected it. The Agent I have, never receives phone and never respond back even after leaving messages more than once.

Have been waiting now going on 2 and half weeks for claim check. First they said it was mailed. It wasn't. Then they told me they had to take taxes out because I chose to cash out. Then they told me the check was mailed Fri. It's now Wed. No check. No it should be here Thursday. Yea ok maybe I should do this when paying my policy. Oh and I live in the same city as American Family. What a joke of a company!!!! Never had this problem with other insurance companies.

I have been with AMFAM for years! We bought a car that needed work done to it. Once we got it driving we added it to the insurance in the AM. Unfortunately it was in an accident in the PM. First they said it was denied because their timestamp was wrong and they said the accident happened before I added the car. Then they said because it was more than 14 days after buying the car AMFAM denied the claim. Be very careful of this company. Their timestamps on claim are wrong and they will dig deep to deny a claim.

I want to bring an issue to your attention. To give an overview, I have had American Family Insurance for 30+ years. Due my agent retiring and the company cancelling my insurance, per their mistake, I did some research and received quotes from other carriers. It turns out that I have been paying more than double over what other carriers charge for the exact same coverage!

I have been with American Family for almost 10 years. With an accident where a State Farm client was at fault they paid the doctors with no problem through my Med Pay. I thought State Farm was bad, but American Family Claims is REALLY bad when it involves their client being at fault. I was rear ended at a roundabout last November while just sitting there waiting for a vehicle to pass. Secilia in claims was super nice the first time, but then after I left two further messages that she supposedly never got, she said it probably went to voice spam, although it was her voice on the message. Funny how the system immediately recognizes your phone number when you call, and then verifies you through your birthday and zip code...but then went to spam? Then I sent an email with the medical authorization attached, which she also never got.

I don't like their customer service skills. First of all I've been with American Family for almost three four years and I have full coverage insurance. I had collision. I take a trip to Chicago and I hit a pothole. So that tells me that my car is not covered so there's nothing they're going to do for me. So basically they're telling me to kiss they **.

I have AMFAM insurance on my house and car. When I had a claim due to a contractor's issue, AMFAM FAILED. Even though AMFAM would be reimbursed for repairs from the company for the contractor, AMFAM fought me on every charge. First, they sent an adjuster. That person quit the company. They sent another adjuster, that person took off for surgery and said not work with another adjuster, to wait on her. She didn't come back. Then another adjuster. All of the documentation was lost at AMFAM. To make a long and costly story short... AMFAM did not do what they promised, which was to fully insure my home. Even when my agent told them they were not treating me fairly... They fired the agent. AMFAM FAILS.

I was in an accident with one of their insured. Initially when I spoke to them knowing I had a lawyer they immediate questioned me about the accident when they knew they were supposed to refer to my lawyer as they say to me when I call them for information. The lady got on the expressway the wrong way and head on collision with me. Totaled my car. They took over two months to pay the car off because they kept throwing my case from adjuster to adjuster. Saying they went on vacation, finally sent a guy out after denying me rentals until someone came out to look at the car. I gave them specific instructions for paying on and the account number and info and stated if you reference an account number they will go based on that and not the remaining info on the check.

I have American Family Insurance and have been a customer with them for about 10 years. In Late June 2017 I got in a fender bender. No real damage but reported to my insurance for a scratch the car. After the incident I left VM for my agent but never received a call in return. Every call was sent to a stupid recording and I was unable to reach him. I never got a call but my rates doubled the following month. Then on 11/7/2017 I was in a car accident. I called into the claims department and filed my report on about 11/10/2018. It was ran by a third party company that knew nothing about AMFAM policies and procedures. He told me that my agent should contact me shortly. After that accident I never got a call from my insurance agent Michael **. I left him a VM but no return calls. I never got a VM from him, no email, absolutely nothing!!!

I had American Family for my home, auto and business policy. I was stopped at a red light and was rear ended by a woman who also had American Family. I thought that the process would be streamlined due to the fact that we were both with the same company, but that definitely wasn't the way it played out. Everything was disputed... They initially refused to provide a rental car, also wanting the body shop to paint over the damage without replacing the damaged areas and offering the auto body shop $30 to paint the back end of my car. All of these disputes resulted in delays in getting the car fixed. Then AmFam disputed the car rental bill and the length of time that it took, blaming the auto body shop for the delays when, in fact, the delays were caused by AmFam's ridiculous disputes.

This company is absolutely by far one of the worst insurance companies when it comes to paying out claims to their customers, and staying in contact with their customers. Agents act as though they have no clue what is going on and want nothing to do with helping you. I had to make all of the phone calls and follow up. Took over 3 months to get a simple theft from our garage claim paid, even with a Police Report Filed, and an estimated list of items taken. Would NEVER in a million years refer this company to anyone.

I was driving to work and a woman insured by American Family did not stop at a stop sign, and entered into the busy major street I was driving on. The speed limit for the major street was 40mph. I attempted to stop, but hit her. Although she was at fault she attempted to blame fault on me for my colliding with her. She was cited by the police officer for failure to stop. I contacted American Family Insurance as well as my own. Initially I went to work, following reporting the accident. While at work I developed some symptoms I thought I'd better have checked out, so upon departing work I went to the ER. I advised the ER staff I was involved in a car accident and they accepted my car insurance information and my health information.

I was in an accident, the other driver was at fault. So naturally I thought my company would have my back, but that wasn't the case. As it turns out I don't rental car coverage, gap coverage (which I never heard of until now). I pay 136 a month for full coverage. They have not been any help, do NOT put your faith in this company. Claim process is a nightmare and want charge me for keeping my car, which I still have to pay off! Or I can just give it to them so they can turn a profit of my misfortune. I also feel they are low balling for my claim, which I don't understand because they're going to get their money back from the other person's insurance company. Do NOT TRUST THIS COMPANY. If you do decide to go through this company, make sure you have rental car and gap insurance because they won't tell you need it until it's too late. Don't assume you have good coverage just because your agent says you do.

Their payout is almost nothing and they raise the insurance when you haven't had an accident. They refused to pay and everyone in the neighborhood also claimed roofing damage and was also refused. Now that my credit is good I'm going to be seeking another service. Other insurance in the area paid. They did pay on my car for hail damage years ago but haven't claimed anything else for awhile. I have combined insurance and will be changing soon. Just got my bill on my new year policy and they raise it by $14 a month but no accidents. Make sure they don't raise your bill if you have never had an accident and make sure you get in writing the reasons they won't do repairs. I wouldn't recommend anyone buying from this company. Too many people I know have been declined insurance payouts for some bogus reasons. I don't know why they are in business. Maybe just to take your money and not give back when you need it.

They are friendly, reliable, priced fairly and knowledgeable. We are a small town where everyone knows everyone and the insurance company takes care of their customers as if we were family. My agent was very helpful. I went to his office, explained the situation and they told me not to worry, they would take care of it. And they did... Then followed up with a phone call to make sure I was happy.

My garage was broken into. Many things missing. Adjuster called and I was treated as if I broke into my own garage. Have been with this company for close to 20 years but am currently looking for new insurance. Don't need to be treated as I was.

I was shopping around for new auto insurance, and came across American Family. I read a few reviews and was pleased. I contacted Ricky ** from the Eastpoint GA location. Ricky sent me a quote which included several discounts he applied, one discount being my defensive driver discount. After careful review of the Amfam quote and many phone conversations with Ricky before I made my decision. I eventually, decided to make the switch from Geico to Amfam on Oct. 20, 2017.

The agent and office staff I had in New Palestine, IN did not know the business. I was led down the wrong path. I had been with Am Fam for 31 years. 26 years were fine no problem. My agent retired and everything fell apart. They did not know the business. I canceled policies and they are still taking money out of my account. I would not recommend them.

Any insurance company is bound to have flaws in some areas and it is not possible for an agent to keep up with everything. The consumer should communicate ANY and ALL concerns to their agent as soon as possible. There was an issue with a rate hike and the company did not follow Federal Law. I contacted the agent and he handled the claim and I have also used the 800 number by phone. They both work and it is very easy and thorough. They sent a package out to inform you of their process and findings.

I hope this reaches someone before making a bad decision and going with this dishonest company. I am a disabled veteran and combat amputee that has been with AmFam for years. I was in an accident 9/26/16 that was caused by an underinsured high school graduate that was cited for speeding, running a red light, wreck-less driving, failing to control his vehicle and the list goes on. Amfam was amazing at first, keyword AT FIRST, they told advice to go to preferred shop in Scottsdale AZ, told me to go to Enterprise and get a rental and told me not to worry about anything. They assured me they had all police reports and other driver admitted fault, they also told me they stood behind their military members. Well it took the shop over 3 months to fix with a repair bill of over $25k.

We have been American Family customers for a while and liked their low premiums. I was recently rear-ended and the nightmare began. I went to one of their preferred auto body shops to get an initial estimate. The car was driveable and I even asked the auto body shop to confirm it was safe since I drive around my toddler. He said yes. They couldn't get me in for work for a month, but the car was driveable, so I dealt with it.

Your company is a joke and the CEOs and other top officers should be ashamed, quit blaming people that use their insurance as blame to costly premiums. Just like any other insurance this should be outlawed, nobody should be allowed to profit THIS MUCH off insurance. People pay to be protected from accidents, and get punished when they use their insurance. They like to blame the people that use their insurance that they pay into every month when costs go up but don't be fooled. It's the top 10 people and their 6,000,000 bonuses and probably more. DO NOT GO THROUGH AMERICAN FAMILY INSURANCE!

Have been a customer of AmFam for over 15 years. Recently did a policy review with the agent and was given a quote. We accepted the quote and received our bill in the mail. It was double the amount quoted. We have tried to contact the agent 3 times to ask why the bill was so much more than the quote. He refuses to respond to our inquiry. The epitome of bad customer service. There are too many other insurance companies out there to settle for this level of incompetence.

If you're a bottom feeder and only look at the bottom line price. American Family is a great company, they will skimp on coverages and when it comes to paying out on a claim... Good luck. The claims service is horrendous, no communication, will refuse and deny.

I like my agent. He find ways to reduce my monthly premium on car. Added life & renters to do so. My fault for not having insurance for a few yrs. I didn't need it; however don't do this as it will cost you when you do need it!! Almost made it one year - which I would have gotten another discount and the magical age of 50 could have reduced it some too. But no... I had a fender bender. At first I get 4 calls a day offering me to go here and there for repairs. Now that I've picked my own place it's taking weeks to get approval. I met with their adjuster 3.5 wks ago and still waiting on car repair.

Been customer for 20 years with American Family Insurance, pay premiums on time auto deductions, and have minimum claim history, good driver's record so really good customer! However, I make a claim on my fully insured vehicle and they tell me I don't have rental car protection! Really! And who fault is that?! Not mine! Was never offered and no annual contacts. Was never made to review what I did have. I'm so disappointed in their messiness and headquarters just go along with the mess local offices do. I want my refund! Times I've had multiple cars insured, life insurance, and home rental insurance. They are being messy!

There is a reason why people tell you never to skimp on insurance. American Family Insurance is the epitome of a sleazy insurance company. My son was rear-ended by a driver insured by AFI, and the driver crunched my son's car up against the car in front of him. My son was not injured one bit because of the car he was in - a Subaru.

I was in an accident on July 14th. I had my car towed to a body shop my family has had many good experiences with. The insurance company on the other hand has not been helpful at all. First I tried to contact them about a rental car that should have been on our plan which they claim was dropped without us knowing. That was frustrating but the real problems started on the 17th when I was trying to get information on what is going on with my car. It is now the 26th and I have yet to find out anything on what is going on. I have not been able to get in contact with the lady 'in charge' of my claim for three days and the times before that I got ahold of her she was not helpful whatsoever. She told me the last time I talked to her (the 20th) I would know what was going on (if my car is totaled or not) on the 24th. By the end of business day on the 24th I had not received a call from anyone and could not get ahold of the lady 'in charge' of my claim.

I've been an American Family Insurance customer for over 10 years and I would not recommend it. My car was involved in a "not at fault" accident and let me tell you, I am not impressed with the level of service received. They made my son and I feel like the accident was our fault. One would think after sticking with them for over 10 years, they would have better customer service when handling claims. Needless to say, I'm shopping around and will never return to them. If you value being treated like a valued customer, don't obtain their insurance.

My vehicle was in a collision with a policyholder of this company. The investigating officer wrote a citation for the offending driver who had run a red light and caused a collision at an intersection. My vehicle was damaged to the extent it could not be driven and was towed to a local storage yard. After a few days I received a message from the other insurance company's claims department but it took several more days and multiple phone calls to get back in touch with them. When I finally reached the proper party he asked me why I was calling (despite the multiple messages referencing their claim number).

I was hit traveling from the baseball game last week on Saturday June 10th. The person that hit me had American Family Mutual Insurance. My experience with them so far has been much less than desirable. I filed a claim with American Family Mutual Insurance on Saturday June 10th. I've only received one initial call from the adjuster since the 10th. It is now June 20th and I have not talked to an adjuster! The adjuster ** works out of the claim office on 11789 Borman Drive in St. Louis, Mo. 63146 has called me one time that was the following Monday after the accident occurred. Every attempt to contact her at the numbers listed has resulted in me getting sent straight to voicemail.

The agent was given our Geico policy to emulate step by step for 2 autos; both full coverage, with all amounts of coverage. At some point I did change the coverage on one of the autos to liability only because it was parked in garage. When she removed the collision coverage, she removed it on the wrong vehicle so when I had an accident I had no coverage on my vehicle that still had a lien on it. It was discovered by the CSR when I called in to report the accident. This woman was awesome and displayed great knowledge and empathy. The good service ends there. After a couple of discussions with the agent, I had enough and called agency owner. My husband was ill and persuaded me that it was wise to have an agent as he was a retired agency owner. He then passed away and I was left with this mess. They saw that the agent made an error so covered the damage but it took 2 months and I had to beg.

I have a bunch of rental homes and recently made a claim on 14 of them due to a hail storm in Denver including my primary and they have grossly underestimated and/or and simply ignored damage. Sometime to a multiple of 10x on items! I also made a claim on my car for hail damage and they grossly underestimated the amount to fix to the tune of about $4k.

Consistently the least expensive policies for the coverage. I have my house and car insured together with this co. I usually check every year to compare, but no one can beat these rates. So far I have been lucky.

American Family is one of a kind. They care for their customers. It's like having an extended family. I love American Family. They are always there for me and my family. Excellent service. Filing a claim was easy and fast.

American Family sprang into action as soon as I made the phone call about the dishwasher flooding my home. Within one hour, the cleanup crew was there and the next day they came in to find out what was salvageable. My floors and kitchen cabinets were ruined. They and I called in 3 companies for estimates, chose and started the repairs. My agent Michael was great and I'm happy with him and his team.

Excellent service. It took one phone call and everything was handled in an efficient and fair manner almost immediately when I filed a claim. Overall I am very pleased with the company though I feel their premiums are very high when compared to several competitors.

American Family does a great job. I have this insurance for 20 or more years. And, I am very pleased with them. Filing a claim was very easy. The insurance company took care of everything for me. I just wish they offered checks like State Farm for good driving.

Two yrs ago in February, I put in a claim for damages to my roof by a storm. I was told that there would be no payout for the claim because my roof was ok. In September of the same yr, when my policy was up for renewal, I received a letter stating that we would not be insured because of the condition of our roof. I reached out to AFI and, discussed this matter with them. I argued with them the fact that, they were contradicting their decision of my roof being ok a few months ago. I then receive a letter that they were reconsidering their decision, the insurance would continue.

I have been a loyal customer to American Family Insurance in Nebraska for 3 years. I have been less than impressed with their desire to make me satisfied. We have an expensive house, land, three vehicles insured with them, but they are always looking for more money. When my vehicle hit a deer, they tried to say it was my fault I hit the deer. The deer was on the side of the road and ran into my vehicle. Apparently, I am supposed to jump over it, or magically fly. This is BS. The customer support is horrible. Too expensive. We are switching to Progressive.

American Family Insurance does not have the customer in mind. Agents are basically useless and collect commissions on work that you have to do. They have done nothing to help file a claim or speed up the process. Horrible agent communication, claims service and customer service. I've had to make all of the calls to the adjuster and claims department. It's been over 3 weeks and still no email or written communication from the company. I keep getting the runaround and no returned calls. I would NEVER refer or recommend this company to anyone.

One agent set up my entire policy. He called me at 5 am to set up autopay a few days before my policy began. All seemed well. First I received a letter my bill was past due? Next I received a letter all 4 discounts were taken off the policy raising it by 785.00 over 6 months. I called customer service and was given the runaround by 2 people and redirected the some person that never ensured the policy was complete to begin with! As for speaking with senior agents... forget that too! They are obviously trying to lose customers!

I called over a few weeks prior to change my automatic deduction date which was only a few days later. I was told it wouldn't be a problem. So next month came along and money was automatically taken out of my account on the regular date, not on the date that was supposed to be changed! I called the agency, they apologized, but I ended up having to borrow money since my account was now negative! So now the next month comes around and my bill is higher because now they changed the date to where I previously wanted it, but they are charging me as if I cancelled, very disappointed!! They should have told me it would be a charge, don't you think??

I started this policy in October set up auto pay every month. There was a issue about my payment, something they did or something I did. Per them I'm a person that don't pay with insurance on my automobiles. They even refunded me money in November saying I overpaid. Then December emailed that I owe $648.00. I contacted them to canceled. Now they want to say I owe them $177.00. For what? I immediately got coverage through another insurance on the same day. They even sent this amount to a collection agency. I went in the office showed prove that I was insured through another insurance and canceled on time. I'm so disgusted. What can I do?

My 18-year-old daughter was involved in an accident cause by an impaired driver insured by American Family Insurance. A driver who had been drinking and possibly under the influence of other substances. This driver ran from the scene but came back before the police arrived. The police report stated his failure to yield and alcohol were the causes of the accident. American Family Insurance has decided that my daughter was partially to blame for the accident. They ask for the police report then when the police report doesn't agree with them they tell me, “We don't go by the police report.”

American Family Insurance, this is my second time dealing with this poor quality Insurance Company. Both times they did not pay out enough to fix damage to my vehicle. First time I had go through my Insurance company (State Farm). State Farm a excellent Insurance company by far, to get my vehicle fixed because American Family would not pay full damage costs. Now this second time which going through now loss occurring 10/13/2016. American Family only wants to pay 733.39 their estimate. I had three estimates done from body shops close to me in 46406 area. Their estimates all three business estimates are all over 2,000 dollars.

I too have become one of the many thousands of people that are not happy with American Family scamming practices. I have had and paid my insurance for over 40 years, never late, no claims. I wanted to get quotes so I tried them. I was worried about my agent as he was very unhealthy and had medical conditions that made him forget and quite confused all the time. After several months of confusion and billing errors I asked if they could meet or beat my new rates, William said go with the other company ASAP. We canceled. He forgot and kept billing us for months... I also found that anyone who has American Family can easily very easily find way better rates with better coverage.

Have been insured with company 10+ yrs, own 2 homes, 3 cars currently, a boat and a camper all insured thru AM FAM, plus life insurance. 6 yrs ago one homeowners claim, they paid $800 or so out for roof damage then raised my homeowners rates. 3 yrs ago paid $1500 out on a vandalism claim, and in Oct of 2016 a tree limb fell and landed on my camper, causing a water leak, and it took them until January of 2017 to deny claim. Called agent, then 3 weeks went by or so before anyone ever contacted me. Then they changed adjusters.

I have never been so agitated and let down by an insurance company. One of their policyholders hit my car on veteran's day Nov. 2016, and tried to take off! She tried to hit and run my car! So thankfully there was a witness who saw her and had her stop and took her information for me. At first they seemed very nice and helpful, my claim agent Tigra ** spoke to me once on the phone, and then one email after having me choose a repair company. That was the last time I heard from her, ever since then I have been given the runaround and had to have other agents help me.

We have about 10 accounts with AF. So far they have paid for our claims, and that would be 2. Our agent is nice but the letters we received are very nasty. We were moving one time and the payment was a day late. So we got a nasty letter telling us that our insurance would be cancelled; and they have done that more than once. They have raise our rates, periodically and have tried to pour more insurance on us. Who needs terrorist insurance if you're not around any more?!! We will check around for other companies when we have time, because it does take time to know all the tricks they play. Any real good suggestions will be welcome.

One of their clients ran into my car with out looking, she got the ticket, and called her Insurance company right way. This was almost 2 weeks ago. No one had called me yet, well some one tried to get a hold of me but I was out of cell service and did not leave a message. I can not believe that you are still in business, it is pretty sad how you run a Business. At least some one should of called me on the first day of the Accident to let me know that he or she were working on my claim, but nothing happened. I had to call Wednesday a week later to find out some one name Amber was suppose to be assigned to me but never called me. I have left a message on her phone. The Answering machine said "I will call back today." What a joke, called again Friday before Christmas just to find out she is out of the office till Tuesday. Still no call back.

My name is Anganic **, and I just so happen to have American Family Insurance. My car was vandalized outside of my home. Someone busted both my front and rear windshield, passenger window, and stole my muffler. I have full coverage insurance, so I called and filed a claim on November, 29th, 2016. My claim handler, Marisa ** out of Wisconsin said she would call me back once she verified my coverages with my agent. Of course, she never called back so I reached out. She tells me that she's still waiting to hear back.

I was involved in an accident 2 days ago. And ever since then I have been getting the run around from AM FAM. I still do not have an adjuster assigned to my case nor has anyone called me to update me on the status of my claim. I am a Supervisor at my job and I HAVE to have a vehicle to get to and from work daily. AM FAM has not put me in a rental (I have rental coverage on my policy) and every time I call them I get the run around on when someone will be contacting me to get my claim rolling. YEAH RIGHT. At this point AM FAM is jeopardizing my job and that ain't gonna fly!!!! (Ebonics. LOL) I am trying to make light of a very serious situation to keep myself from getting even more upset. I am very displeased with the NON service that I have received up to this point. When this is all said and done, I will be switching companies immediately.

I was with American Family Insurance for 12 years and never missed payment and this greedy company just keeps raising the rates and cost for insurance. I left them and tried some other insurance companies and then came back to American Family Insurance and they started repeating the same thing. I even increased my deductibles and when I did that, they raised the rates higher than what it was when I had the lower deductibles. I canceled my insurance with them today and will never return! I am through with American Family Insurance. They also are not a single company anymore. I guess things were not going so well so they had to merge with the General and also another insurance company. It is three companies in one now. Perhaps that is why they try to rip you off – to pay all the executives millions.

American Family Insurance is the worst insurance carrier that I have ever done business with. As a new customer, I was not satisfied with the continued billing issues. This company charged my account multiple times for the same policy all in one month. I called and tried to get the issue resolved and did not get anywhere. After being placed on hold for 20 minutes, I was then randomly transferred to someone's voicemail; not sure if it was a supervisor or not. This insurance is being cancelled effective immediately. Disappointed Customer.

Sammy Oduniyi is the worst insurance agent ever. He lies to get what he wants. He uses his personal relationships with clients for his own professional gain. He told me if I didn't take the vehicle where he said to get repaired then fix it myself. He told the body shop owner where I took the vehicle to be fixed, "if you work on this truck you not getting paid." He went to the body and lied and said he was an adjuster coming to look at the truck and he is just an agent. He involved my 96 year old grandmother and my 77 year old father.

So I have been with American Family Insurance for over 5 years. I have paid my insurance every month on time. They insure my home and also two Classic Cars, 3 regular vehicles and a motorcycle. When I started my insurance with American Family Insurance they usually just have you sign paperwork and give them money to start their insurance policy, never feeling the need to go over everything with you when you ask questions. Of course they divert your questions by distracting you with other questions but never really answering your questions. Well about a month ago my fiance, who doesn't drive, doesn't own a car and doesn't see the need to have car insurance of her own, borrowed my car under an emergency situation and a woman ran a dog in the middle of the road and she rear-ended a truck.

I have been a long-term customer of American Family (Arvada, CO), having both my auto and homeowner's policy with them. 2 1/2 years ago, I had my first claim, a slide on the ice that only damaged my vehicle, no other vehicles or property were involved. Am Fam paid for repairs (less my deductible), and of course raised my rates immediately. I just received another notice of a rate increase, again citing the accident as the cause. The agent would not respond to my questions of why I was being hit twice with rate increases, so I have moved on to another carrier. If this is how my long term business is valued, they have not earned my money or respect.

Me & my daughter had purchased used vehicles in July 2016, we both signed up with American Family Insurance for our autos. Everything was going OK until August 2016. For some reason my daughter's auto was added to my policy, she already had an auto policy of her own with American Family. I called my agent Mike **, and asked him why she was added to my policy. He had no answer for the mistake, he said that he would remove her from my policy. I waited a few days and received in the mail a reminder to pay my premium, on the reminder they still had my daughter's car on my policy. So again I called my agent back, he said that her car should have been removed from my policy. He said that they had a new system and that him & his secretary was not familiar with the system yet. I suggested to my agent to call the main office and maybe they could walk him through the process of removing my daughter's car from my policy.

My recent experience with AmFam has been terrible. First off I called them to reissue a policy for a different vehicle (big mistake). I had cancelled a policy on a different vehicle a month before. The agent I was assigned was "out of the country" so I was rerouted to a different agency to reinstate the policy. This was on Sept 17. So I go to register the vehicle and the tag office tells me they don't have proof of insurance. Called the agency and they were unable to electronically send proof of insurance so I paid for 14 days for a car I couldn't even register or drive until the agent decided to come back to the US... Now they're telling me my payment for this month was due 13 days early because my due date was set for the 4th of every month and reinstated my policy on a 17th. WHAT A BUNCH OF CRAP!

Where do I start. Oh, OK... I am from Colorado. First of all if I could give them "0" or "-100" I would gladly do!!! I am a proud single Mom with 3 kids and finally one of them is driving a car and I am not talking about the car from "Toys R US"... LOL. We had a car insurance with "Geico" and paid $380 (my Son drives with a driver license less than 3 years and he is 18) for both cars covered full liability and full tour with $250 deductible. This was the BEST deal around, not ONLY that I consider Geico the BEST company for Customer service as well (very friendly, willing to work with you), but anyway I am not here to write how good Geico is even though I strongly believe they are. I forgot to mention to you (reader) that my Son's car has a "Salvage" Title.

My wife's car was rear-ended by a client of American Family. I filed the claim with them, having been told to do so by my own insurer and by the police officer who wrote the report. They said they needed to talk with my wife and left her one message, which she immediately returned. After hearing nothing else for three weeks, I called in order to move the process along in a friendly way. I reached Dave **, the adjuster, who immediately became defensive and blamed her for not returning any of his many phone calls. He then became adversarial and disrespectful of me, wondering why I would think that his client was responsible. I complained to his supervisor, who defended him as a wonderful person. When ** did reach my wife, he was abusive towards her and told her the "claim was out." When behavior like this is supported by the supervisor, it is clear that there is a culture of disrespect.

American Family Insurance has proven to be a dishonest company with questionable business practices that are not even in alignment with their own stated values. In April, I was hit by a distracted driver insured by AF. I continue to fight for a fair settlement while AF minimizes the impact on my life and well-being. It took me weeks and several manager requests before I even got a call back and was connected to an adjuster. The adjuster proceeded to patronize me and outright lie, stating she did not have my phone number. The rest of the process has been just as disingenuous and infuriating.

I canceled my Homeowners with American Family after my roof was the only roof around my home that wasn't totaled in a hail storm. Fast forward 4 year. I was driving straight and the light turned yellow as I got to the intersection The American Family customer that turned left on the yellow in front of me is only 90% at fault for making the illegal move. She was ticketed. I was going straight, didn't run the light or break the law, as a matter of fact, I was within the law as I cleared the intersection. Their customer turned left in front of me.

I made the mistake of contacting this company after one of its members destroyed my car and her insurance company called me to get a statement. NEVER TALK TO ANOTHER PARTIES INSURANCE COMPANY. American family said I was partly liable for the accident even though a witness contradicted this with a written statement. American Family made an assumption based on what I said - they don't care about the truth. They are also liars and lazy - as they don't even bother to use the white pages to find an address.

Was T boned by a 17 yr. old girl on her cell phone and she ran a red light and admitted it. I have been in intense pain and suffering for 4 months now suffering from severe whiplash, vertigo, and neck and back pain. I can barely work at all and when I do I am miserable. Every time I call they tell me another agent will call me back and I never get any response from anyone. This company should not be allowed to insure anyone. They make you hire an attorney for all claims filed. Everyone I have talked with talks trash on this company for their inability to pay out to suffering people even when their client admits fault, the police report indicates it and all my Dr.S send them bills and they never fess up to anyone. This company can GO ** themselves. Shame on them for doing this.

I am with State Farm for more than 13 years and was solicited by American family to bring my policies over. The first agent canceled the appointment a few minutes before (Rick **, mn). A day wasted. The second agent (Tippie **, MN) never showed up. 2nd day wasted. The 3rd agent did not have manners and brought someone else to the meeting without informing beforehand. As I told him that this was not agreed upon he yelled in front of my house that I should find another insurance. I exactly did that. 3 days wasted. I called their corporate. They don't even think it is necessary to call back. I am glad I am not insured with them. Imagine how they would treat you as a customer.

I have had this insurance for 2 years and in these two years, I have had my policy cancelled twice, without being told. I drove without insurance for months without knowing. Their excuse was, "We sent you letters" and the reason for canceling was non-payment, even though they were supposed to take the money out of my bank account, as originally setup. When I checked with my bank, no attempt had been made to get money out of my account. My account was untouched. This insurance is not only very expensive, but also has people who don't care about their customers. If I had gotten into an accident while I was driving without insurance, I would have had to pay a lot of money out of pocket. If I had been stopped by the police, my car would have been towed. There were no apologies to rectify this and no remorse whatsoever. If you don't want trouble stay away from this insurance company.

My husband and I have had American Family for over 5 years now and never had an issue until this past May. I renewed our policy for a lower rate and was expecting it to start on the date it's always been. The 17th. So after my automatic payment (always been in place) was taken out, I noticed it was double the actual amount. After contacting my agent, I was told it was an error and they'd correct it. After a few days, I was sent a voicemail stating we were good through July. Our first payment won't be due till July.

3 months ago my car was hit on the side by their insured driver who made an illegal left turn because she was not paying attention and hit my passenger side. I took pictures and video of the other driver admitting fault. My car was a brand new Subaru so I wanted to get the car fixed ASAP even though it will never be the same since it's been in an accident now. I got the police report and all her insurance info. I waited about 3 weeks and did not hear anything back from there after submitting pictures, police report, and video and all they could say was because the person who hit me hasn't talked to them they can't do anything.

Sub-Agent for American Family Insurance in Marietta, Georgia under Bobby ** whose name was Indiana ** led me to believe that I would save $800 in changing my auto, homeowners and umbrella liability to American Family. The sub-agent couldn't wait to charge my credit card for several thousand dollars. As time went on, the savings shrunk from $800 to $51. I told them to cancel my insurance on the effective date and return my money. American Family and my agent are saying the "check is in the mail". It's amazing how quick they can charge your account but how long it takes to send a check. If it was mailed, it went by Australia and New Zealand. If you are getting a quote from these people, be very, very careful. Don't allow them to charge your account until the savings are absolutely confirmed. I will be filing a complaint with the Insurance Commissioner of Georgia tomorrow.

It took them over 2 weeks to accept liability when their driver hit me from behind. Now they are giving me the run around telling me that different people are handling different parts of my claim. One person is handling the car damage, another paying me for being off work, back pain, etc. Of course that person has never once returned a phone call. I think their strategy is stalling until you sue their customer. So anyone thinking of getting this insurance thinking they will have your back, don't!

We have been with American Family Ins. for 20 plus years. Have had 3 different agents during that time do to agents quitting and also us moving. Never in my life have I had an agent like Stephanie Wendrick treat me so bad as a customer. I was involved in a accident in April 2016 and Stephanie's Assistant told me it was my place to call the police and get all the information. The police told me that they would not give me the information, it is up to the insurance company to do their job. I ended up getting my report on my own and dealt with Allstate Insurance myself. I have to say I would give them 5 Stars. They took care of me like I was one of their own. Now it is June 2016 and I changed insurance companies due to the unprofessionalism of Stephanie Wendrick's Agency. They are that bad!! Not only does she argue with her customers, but she shows her assistants how to argue with the customers. Very unprofessional!!

First of all, this is the worst insurance company ever. Would not recommend it. My wheels were stolen on 6/2/16 and I called the insurance to see if my wheels were covered by them and they said yes. A day later the adjuster came to my house to look at the damages and I was given an estimate for $1,300 but on that estimate they gave me the price for RECYCLED wheels $232 and the wrong size and model of my wheels, brand new cost $1500 each. Then I wasn't happy of course.

My wife had been a customer of AFI for 7 years before we met. When we got married, we switched my insurance to AFI and we have been good customers. There has never been a late payment in a total of 15 years. We insured two cars and our home through them during that time. During that 15 years, we cost them within a few hundred dollars of $6000.00 to provide us with insurance. We used the tow service, got hit by a deer, and I ran into a parked car one morning hurrying to a meeting. In that time, they received approximately, $27000.00 from my wife and I.

04/07/2016 someone pulled out in front of me and I totaled my car. This person has American Family Insurance, it has been one thing after another. It took 3 days to get a rental even though the police report stated the other driver was at fault. It took until 04/14/2016 for an adjuster to come look at the car and state it was totaled. Once this was done I was advised I need to give the rental car back. I was then told that I need to mail my title to a address that was provided then they would mail me my check for the car. I asked how am I suppose to get another car without a check plus I had to give back the rent a car.

I had someone hit our brand new Grand Cherokee and the driver took off. We followed him to where he lived. The police came, could not locate him but impounded the car. Detective called me two days later saying they charge the driver with hit and run, leaving a scene of an accident and driving without a license. The mother was the owner of the car and son who is 17 took the car without her knowledge. But still make the owner responsible. I have two kids myself and I always made sure we had insurance on any car they drove, and if they drove our car and were involved in an accident we know as parents we are totally responsible.

I was exiting a parking lot after a movie and a client of American Family backed into me. I figure it's obvious it's their clients fault. It turns out I'm responsible for 20% of the cost because "I was there". AmFam sends a claims adjuster who lowballs me on cost of repair. They refuse to budge. I turned the claim into my own insurance company who spent some time trying to convince me not to file the claim and how much it could cost me. I filed anyhow and will see what happens. Conclusion is insurance companies will do anything to save a buck no matter at whose peril.

Your property insurance goes up 25 percent every year. Switching vehicles or cancelling gives you a remaining balance that's unjustified. I asked not to be pro-rated, only to be pro-rated. I called my agent from the Greenfield WI location only to get that there's NOTHING he can do for me regarding a remaining balance bill. I called the 1800 number to go over my records only to get straight LIED too. She hung up the phone when I caught her in a LIE. RUN NOW. CANCEL.

I file a claim with American Family Insurance company in April 2015, this company will not return calls or try to settle claim. This company just want to collect your money, for me I been with them for over 10 years and this is my first claim, and they act as if their job is to only collect your money. Storm damage destroyed my business, all my customer furniture, as well as my personal property. This company acts like I didn't have no insurance and still today no response.

If I could rate this place lower than a star I would! They were overcharging me $55 a month for over 2 years. When I got quoted a much lower price from another insurance company I became suspicious why mine was so much higher for so long. Turns out that they decided to put me down for full coverage and high coverage when it wasn't what I asked for. My car is crappy, trust me... nobody would think about full coverage for that thing. My parents were also with me and know I said "just liability". I also got screwed paying a year of renters insurance when I was living with my parents. They offered $300 to forgive and forget when I paid over $1300 more than I ever should have to then.

My truck was stolen from my garage in Dec 2015. The police finally got it back on Jan 17, 2016. The truck has an extra 4717.0 miles on it now. Still fighting with American family to have truck re keyed and also compensation for the miles on the truck! The value of the truck with the extra miles dropped it 1100.00. The police didn't recover the key in the bust. Now my truck security is compromised!! I have talked to my agent, and also to customer service and still no word back on it. Would not recommend American family to anyone at all!!

An American family Ins. customer Backed into the Ryder rental truck I had rented doing $2400.00 damage. I had purchased rental Ins. from Ryder. The deductible was $1000.00. American Family Ins. offers to pay me $800.00 NOT the $1000.00 I'm charged by Ryder. Due to their customer at fault, I'm out $200.00 plus the time involved to do the police report and all other paperwork. Accident happened Dec. 8th no conclusion from Am Fam until REPEATED phone calls to them asking for claim update status. (Jan 12th) Very poor experience with American Family Ins. I'm Contacting IL Dept of Insurance next.

There is no confusion, I was simply never told that it was a requirement of American Family to have a dual policy, as in renter insurance on a home I do not own in order to receive auto insurance from your company *American Family*. When I decided to give your company *American Family* another chance I was told that things were going to be better this time around than the last time I had auto insurance with your company.

I filed an auto claim with American Family Insurance. The accident occurred on November 26, 2015. American Family did not send an adjuster to estimate my claim, everything that had to be done in filing the claim was up to me. The accident was the insured parties fault and although the other party received the citation, American Family only covered my claim at 90%. Why should l have to pay out of pocket when it wasn't my fault? I had the worst experience with AmFam. Not once did they call to inquire about my injuries and they treated me as if the accident was my fault. This is by far the worst insurance company I have ever dealt with! I wouldn't recommend anyone to purchase this insurance or to avoid filing a claim with this company, they are terrible!

Back on December 8th, I was t-boned by one of their drivers. They waited until December 22nd before sending one of their agents out to appraise the damage on my vehicle. They refused to let me take it to an auto body shop for appraisal. They wrote me a check for $1,700 on the spot. I knew this was not enough so I drop my car off at an auto body shop on December 23rd for a proper damage inspection and repairs. On December 29th, Brian ** from American family told me my car was totaled. It was $5,100 to fix my car and American family would only pay $4,800. Brian also told me that American family would only cover a rental car for 3 days! 3 days is an absurd amount of time to only cover a rental car. I was out of town so I picked up the rental on January 2nd and returned it on January 4th when I purchased another vehicle.

I have been with this company for almost 13 yrs and have not had any major claims besides a couple windshield replacements due to rock chips. I have ALWAYS paid my premiums on time and notified them immediately of any changes. But for the first time I had a major claim due to a tree falling on my car. When I called to make the claim, they told me I didn't have insurance on the car that was damaged. They said I had called and told them I sold the vehicle and replaced the policy with another vehicle. They inaccurately noted what I had asked them to do over the phone. I had asked them to ADD a vehicle we purchased on to our policy. They made an obvious mistake, we still possess the vehicle so we obviously didn't sell it. They did not send any notice to me that the vehicle was taken off the policy. They said the damaged vehicle was uninsured the last 14 months!

I have been with American Family Insurance for about 20 years. They treat me like a person and not just a customer. They remember my name. They treat me respectfully and courteously. When I have questions about anything they are always helpful. When I visit their office, I feel almost like I am visiting a friend instead of a business. I have never had an accident so I've never had to file a claim but I'm sure if I did, they'd treat me same as always. I would and do recommend them to anyone.

Haven't had to file any auto claims, but did purchase and sell some real estate recently. Had issues with Am Fam cancelling homeowner's policy on the wrong property and it took several calls and emails to get that fixed. Also took several calls and written requests to get them to change our mailing address for our policies.

I like that I can go by the office and pay my bill with a person instead of paying online. There is also an option to pay online, which is great in case I don't want to leave the house. I also like that I can call and talk to my insurance agent if necessary. I like that I also get frequent updates by mail and holiday cards from my agent around the holidays.

I have had American Family insurance for both my home and auto (2 autos) for over 40 years. Great Service. Reasonable prices. Now I recently added my Travel trailer to American Family. All 3 for a fantastic price.

After joining American Family Insurance Company I had the misfortune to have an accident with another car. My claim was handled by American Family quickly, fairly and very professionally. I am well satisfied with the company and the way they handled my misfortune. I would not hesitate to recommend this company to anyone.

Have been a loyal AmFam customer for over 10yrs with homeowners and 3 vehicles and never a claim. New company contracted with agent decided to randomly check my house and saw a Beware of Dog sign on the gate as suggested by my previous insurer and told me that my pet had to be reviewed and was determined to be on the unacceptable list. Worst customer service ever and have received letters increasing my premiums 11% and telling me that I could go to another agent in AmFam but this agent had to cancel me because of the dog and home inspection company. It has been made very clear to me that my 15yr + business is not appreciated at AmFam and NOTHING was done to retain my business or review my complaint. Happy to pay more to another company for service. I am so disappointed in this company.

I have used American Family for over 10 years. They are always so wonderful about answering my questions and making sure that I have all the coverage I need and that I get every discount I deserve. I have never had any issues with getting problems solved.

We get good service with our auto insurance. Sometimes I think their rates are a little high but overall we're happy with them. We have 3 vehicles and our home owners insurance all through American Family Insurance. They are down home people with family values.

AmFam has low prices & helpful, responsive customer service. My representative works with me to get the best affordable insurance for me. I'd recommend to anyone looking for auto insurance.

American Family Insurance has always been very easy to do business with, always have been helpful when we have had any issues. Our agent is very helpful and tries to make sure we have the insurance we need at a price we can afford.

I started out with a homeowners policy and then got an auto and umbrella policy with them. I feel I have excellent coverage at a very affordable rate. I have been with them for approximately 4 years and have never had a claim.

I have been with American Family for over 15 years. They always been a pleasure to work with. I have been involved in 5 auto accidents in the 15 years and they did an outstanding job in take care of me and making sure everything was taken care of. Made sure that my car was fix and followed up with me to make sure that the auto shop did a good job in fixing it.

So far we have had a good experience with them. We have had no issues and the price is reasonable for both our vehicles and house insurance. My parents have had their insurance for many years also.

I am a client of the Klemp Insurance Agency in Waukesha, WI. Andy Klemp and Victoria Sanchez-Klemp provide the highest levels of professionalism, customer service, and proactive care for their clients in the midwest. I have recommended them to many neighbors and friends. Their levels of service are extraordinary.

We have had American Family Insurance for 30+ years. We have not had many claims but the few we have had have always been covered promptly and fairly. Our agent has always been great to work with and understanding of the coverage we are looking for.

They have been great for coverage and their rates are amazing. They have discounts for multi car and multi policy. I have never had any discrepancies with American Family whatsoever.

Both of our children had accidents and we had to turn in claims. They came out right away and did the estimates and we had no problem getting them to pay the claims. We have also compared our coverage that we have with American Family to other insurance companies and their prices are the cheapest with the same value of coverage. Our agent is very good. She comes out to our house on a yearly basis and goes over the coverage we have and reviews it with us. Our son works for a car dealership and he also said that the claims put in with American Family insurance are some of the fastest claims paid. When our children got out on their own, they both kept American Family with different agents of course because they live in different parts of the country.

Have a wonderful agent at American Family that takes care of me. She checks for prices and discounts every year and calls with any changes. When I have questions she always gets back to me in a timely manner and works with me.

The rates are comparable to all others, and our agent is very prompt and extremely nice. We carry renter's insurance through American Family to get a discounted rate. The office is local and convenient to get to. We get regular statements and notices of any changes to our policies.

American Family offers premiums at fair prices. Our local agent and his agency is easy to work with. They answer my questions quickly. I have priced out other companies and cannot find a lower price that what I am currently paying.

I have had any issues and it is reasonably priced. I haven't filed a claim yet so I cannot comment on the claim process. Even though they are not one of the more popular insurance company names, I feel they are just as good.

Rates were low and stayed low and I have no complaints. The signup process was simple. The agent (Bill **) was attentive and courteous. I highly recommend this company for your auto insurance needs. They didn't make any mistakes or try to upsell. Their office was clean and efficiently run. Every aspect of the operation was professional.

Any time we have had to call in a claim we have had good service and the car has been fixed efficiently and in a timely manner. We have had good customer service. Only one time did we have to talk them into fixing the car because they wanted to total it due how old the car was. But after discussing the make of the vehicle and the low mileage it was decided that it would be repaired. We have been with this insurance company for over 20 years.

American Family has been great. I would definitely recommend it to anyone that is trying to decide which insurance to get. I have not had much experience with other companies, but I wouldn't want to switch.

My wife introduced me to American Family Insurance company and our agent Kim. I can truly say that I have never worked with an insurance agent and company which seemed to have my best interests at heart. In the past I have worked with companies that didn't really attempt to educate me on insurance and my options. I feel that this company tries to make sure that the consumer is making wise choices.

Our agent is thorough, pays attention to detail & keeps our rates as low as possible. I have always had great service and quick response to any questions I have asked. He is available each time I call.

Fast with settlements/always fair. When I needed them they always settle the claims in a timely manner/fast and fair. Always there when you need them. They have fast claim service. They are always fast to act on a claim. They are professional and courteous - a good insurance company/Auto home and flood insurance.

Efficient and quick when processing claims. Readily available for any questions. We have had a recent change in our representative and he has been extremely helpful assisting us in updating our auto and life insurance policies.

I have local agent and all is well. I have about the lowest insurance rates around the area. I been shopping for different policies but no one comes any lower than what I got with American Family insurance.

We like our insurance agent and she has been very helpful and has provided us great options based on our family needs. Unfortunately we wish our agency was a bit more competitively priced. We feel that our house insurance policy is a bit high, but still decided to take it because we received a good discount on our car insurance.

I had to pay for towing and they reimbursed me for that. They have always been there for me. I have been with them for 10+ years and I've never had a problem with them. Our agent is very dependable, and always returns your call with a prompt manner. He is willing to work with you in finding the right amount of coverage you want and can afford. I would recommend American family insurance to anyone who is young and starting out or just looking for a change.

American Family Insurance does a GREAT JOB in making sure that I am covered in EVERYTHING that needs insuring! It's truly a comprehensive approach to making sure my well-being is protected in every possible way!!!

I don't have insurance now but the one mentioned I had before. I have no problems with and I had no accidents and I had a good rate. I started it with a good student rate and my premiums hardly went up.