American Home Shield Reviews

We have two air conditioners on our house because we have a long house. The one on the east side of the house was making a loud noise. I knew something was wrong because it never makes that noise. That was when I called American Home Shield and said, "The air conditioner on the west side of the house is making a large noise." The tech came from Gibson Air. And he told us what made the noise was something that was broken. It was broken in the condenser. And he needed to order a part. The air conditioner is working, cooling the house somewhat, but making that loud noise. I dealt with the loud noise. It's going to be fixed. And when the tech got the part, he came and put it in.

AHS has been tremendous in helping us out. Every time we call, the vendors come here and take care of us in a timely manner. They communicate and the turnaround is very quick.

I have a Jacuzzi tub in our master bath that was not working. We thought it was a plumbing issue so American Home Shield sent a plumber first. Then we found out it was electrical, so the plumber sent it back to Home Shield and said, “Look. It's electrical. There's no power getting into it.” So the electrician came and he went above and beyond. He went up in the attic, and he traced a wire and everything was right back down. Also, he sold me on a product that was really good. It's called a whole home surge protector that are required in newer homes now. We got that put in so I'm very happy with that. He educated us about it before I purchased it. He was very good. I liked him a lot. Everything went so smooth with the claim. It was unbelievable.

I had American Home Shield with several properties. I went to Choice Home Warranty, but I couldn't beat the service I got with American Home Shield. They understand that my mother is 91 years old and when she has a problem, they get right on it because she lives partly by herself. From the hot water heater to any other appliances I've called them for, I highly recommend them. They do a standout job because they realize they're dealing with senior citizens and they don't want them to have to wait. My mother would’ve sat in a cold house if American Home Shield hadn’t sent a technician out to resolve a problem last winter.

The toilet was running continually. I called in a service request through the automated system of AHS and the process was very streamlined. Then, the tech who came out fixed the issue. I've interacted with him last year when he fixed a sink upstairs and I had him independently replace a water heater for ourselves without American Home Shield. He does an outstanding and professional job. Also, there was another company that had been sent out by American Home Shield and I refused to let them come out because they caused damage to my home

I got a pump that wasn't working and my filter selector valve was bad. I couldn't run my pump, and we've got water shooting out my filter. I called it in and the process was good. The repair person got the issue, but my claim is not complete and he has to come back. He didn’t put couplings on the the PVC pipe like it was previously. So, when I have to change my fan in that filter, I can just unscrew the couplings and change it. Right now, I gotta cut it and redo all the piping. He told me he was gonna contact American Home Shield and he was gonna come back and correct it.

My dishwasher went out. We had to wait for parts but the tech was pretty quick. We encourage AHS for the convenience and the protection of what's in your home.

I had a plumbing claim. But the faucet couldn't be repaired. So they took a picture of it, and then in about a week, they replaced it with the exact same faucet, and it worked perfectly ever since. They also fixed the leak in my bathroom in the tub. It was a cartridge and it was such a great deal because it was my $80 and the cartridge itself was 150. Also, I had to call American Home Shield for an electrical issue when a couple of the outlets stopped working. The contractor came out and fixed it and validated it. It's always very quick, too.

A repairman came for the door that wouldn't stay up. He was swift and professional. He walked in and looked at it without touching it. He told me it was a broken spring. It was fixed five minutes later. We had also filed a claim for a slab leak. The experience was horrible. That was our second slab leak. The first time, we did not file it on the home warranty. We paid it out of pocket to get it repaired. But the second time, it caused more damage. We decided to call American Home Shield. It was a lot of back and forth. There was no communication. They just sent a check. We had to call to ask what the check was for. It was not covering everything that needed to be covered. They sent us 1,600, and we still had to come out of pocket 2,500 bucks.

I have bought an older house, and the dishwasher quit working. The people that owned the house before me had put a single edge razor blade in there and it got caught up in the pump. And the pump gave out. The plumber said that was the weirdest thing he has seen. He was on time, and fixed it fast. Thank God, he wore an extra-long T-shirt so I didn't have to look at butt crack. I appreciate that. I've had to tell some guys to pull their pants up. I had a couple other questions about other appliances that he knew how to work on, so I asked him some questions. And he was very happy to answer them. He was very good. I liked his attitude, his professionalism, and his willingness to answer questions.

I was having problems with my oven and I called American Home Shield to make a claim. They quickly responded. The technician came out, detected the problem, ordered the part and came back a week later. He told us that it was the igniter which from time to time may burn out after a period of years. He was excellent, very professional and polite. AHS is a wonderful company. Everybody's very courteous and they take care of the problem whatever it is quickly and efficiently.

American Home Shield is a great company to have and provided a good, affordable coverage. Their coverage packages were exactly what we needed for the house. My washing machine started making this grinding noise when it washes the clothes. So, I called AHS and they sent a contractor out. It was four days before they could get out here. But once they were out here, it took the guy 20 minutes and he had it fixed. He knew within a second of looking at the washer exactly what was wrong, had a part fixed. Everything was repaired and it was good to go. He was very professional and quick at getting the job done. He was hard to understand, but that has nothing to do with what he did.

My husband called me. The heater was not working. I was at work and it was 11:00 at night. I went online and did the claim. That's what I like because nobody was gonna be open at 11:00 at night. The technician who came was amazing. He tested everything in a couple of different ways. He was so thorough. I was impressed. It was a positive experience. We were so happy.

There was a fan motor that was going out. So, on the refrigerator side and the freezer side, three-quarters of the way down were cooling, but the upper part was not. On the freezer side, things are thawed out. I was getting chunky milk. The tech explained to me it was because of the way it circulates and that was why it was only cooling three-quarters of the way down. So, he replaced the fan motor. He educated me. He was quick, he was neat, in and out, and he was very knowledgeable. He was able to identify exactly what the problem was based on the symptoms that it presented. I have an online account with American Home Shield, and I went in and put what my problem was and what I needed, and everything was done online. They came back and said, “Okay, here's the appointment with a GE Appliance person.” I paid the $107. I've had no problems with American Home Shield.

A gentleman came out and fixed my air conditioner. He resolved it that day. He was quick and very respectful. I love American Home Shield. I would rather make the sacrifice and pay the monthly fee and get it done, instead of having to go out and buy where I can’t afford it like that, and have me in all kind of struggles after that.

With American Home Shield, you get somebody good, and you get somebody bad. One person fixed a problem that we had but was difficult to work with. Another person was impossible to work with. Recently, we had a toilet that was overrunning with water. That ended up being fairly easy to fix. But the bigger thing was that person stayed for quite a while. I had a lot of questions about other things that he wasn't supposed to be fixing. I appreciated that.

I have been using AHS for years (and was happy about it) but now it got terrible. If you are looking for a $100/month membership without the benefits of a home warranty... this is the one! Coverage is very tricky (they made money... for sure). When it's covered... it takes months to get repaired (from my experience with appliances). When it needs to be replaced: months to get your check. And when you want to cancel... they charge you a fee to make sure you never come back ($70).

The first guy that they sent out for the hot water heater was off his rocker. I had to throw him out of my house. I told American Home Shield not to ever send him again. That was when they sent out Whitney Holdings. It went fine. The second issue was the electrical and American Home Shield sent out the same guy that first came out for the hot water heater and he had no idea what he was doing. We had a different plumber come out. But they couldn't figure it out with the hot water heater. They were trying to say that all this work had to be done, and that we had modified the house, which we've never done.

The techs checked my clothes washer but that could not be fixed because it was a cosmetic issue, not a functional issue. But the service of AHS has been good. Everything's been fine.

I've had bathroom fixes that would have cost me four grand if not for American Home Shield. Plumbers are so expensive. D&B Plumbing came out for a stopped up plumbing. They were excellent.

The heat button to turn the heat higher on the stove stopped working. We would just use the down button to go backwards but it got to be such a pain that I decided to put a claim in. I went online and the AHS website was super easy to use. Then, the contractor who came out was really nice. He'd come a couple of times for other things that we've put claims in for and I like him a lot. All in all, the warranty is a good investment and having AHS is a convenient way to get things fixed in your house when you don't know who to call.

Every time I've needed the service, American Home Shield has come in handy. It's just the price goes up every four months or six months. There's a shift in what I pay every month and it could be on a yearly basis but I am pleased that when I need it, it's there for me. I had claims on my air conditioning and they had to do my washer twice. I had them come out for my stove, my oven, and water heater. They saved me probably in the ballpark of $8,000 on different things. There were some things that could not be fixed, and they gave me the go-ahead to shop for a replacement. So, it helped a lot. Everybody that has come out was very professional. They get here and get the job done. If they have to order a part, we get that taken care of pretty quickly.

With American Home Shield, I am not worrying about the different specialties that can go wrong in the home like plumbing. I have the option of either waiting for a contractor to call and schedule or call myself. I called myself because I didn't wanna be out of a dishwasher with a family of four. I got lucky. A contractor came out right away. They treated me with dignity and respect. They didn’t make me feel stupid even though it was a simple fix. I asked if I could watch so I could learn. They said it was not a problem. They made me feel welcome to be part of the process. It was a favorable experience.

Our air conditioner froze up. In a couple of days, the techs came out but we haven't solved the problem. They're coming back today. AHS has its advantages and disadvantages. But overall, we've been happy with it.

They make you jump through too many hoops to get to the source of what the problem is. They are not customer-service oriented. The process is never black and white and it's always one more entity into something else you have to pay because it's this or that.

The fan relay went out in our home. I submitted a claim with AHS on my phone, which wasn't hard at all, and the tech who came out was super. So far, it seems that everything is going pretty good.

There was debris in the faucet in the hot water side and I had no hot water pressure. Two gentlemen, Felipe and Mario, came and checked the plumbing. They found the problem in the faucet and fixed it. They were very professional and left it very clean. I was very pleased with what they did.

The furnace wouldn't turn off and the control board was burnt up. I put in a claim and then I got an email saying Choice would come in. Then the technician called me about 4 o'clock that same day. It was pretty easy. Choice was good and they fixed the issue.

My experience with Flash was fabulous. The tech was great. The garage door wasn't closing. My remote was not working. Contacting American Home Shield exceeded my expectation.

I like being able to pay just $100 deductible to American Home Shield for somebody to come out. It hasn't been the best service, but it's better than having nothing at all. I just used it last week when the lights in my bed, my bathroom didn't work. They sent somebody out within 24 hours and the company they actually sent out this time was really good. They were in and out in 15 minutes and did a wonderful job. They were professional and knowledgeable. It's not always that way though. I had one company come out for my refrigerator six times, but what is convenient is just not having to search the web to look for different contractors when you can just contact AHS, and they'll find somebody.

I had a gasket that went out of my brand-new dishwasher. The tech was really good. It was great. I was very impressed. I've had American Home Shield for about four years and I like the fact that I just have to call up when I have a problem.

AHS provided great service when the thermostat on my wall unit broke. I needed them to install a new one and the process was quick and smooth. Everything was done very timely and professionally.

My recent claim with American Home Shield was for a house I own in Charlotte that my dad lives in, and the new unit was installed the day before we closed everything. The air conditioner was working fine, but the heat wasn't cutting on. So, I submitted the claim online. Somebody called me within 30 minutes. Had an appointment for the next day. He came out and met us at the house. Went in the attic. Was there for five minutes. The heat kicked on. It’s running great. And he just said everything was installed but it just hasn’t been cycled once or twice. He made sure it’s working. And he even checked all the components to make sure it’s a 2022 system, and he said it was. Everything was great. When our policy expires, I'd probably re-up or buy another one.

I had a ceiling fan issue. The tech was very professional, courteous and took care of the problem in a timely fashion.

I submitted a claim for my air conditioning. Max Cool Air Conditioning came out and they were professional. I've only had one problem with AHS and that was a couple of years ago. That was a contractor they were dealing with but that's not the same contractor they're using now.

The claim submission process of AHS is really easy. They've got that streamlined. I had an electric socket go out in my garage recently. The techs that came out were great.

We had a garage door malfunction when the bracket holding the spring came loose. I couldn’t use the garage door. So I called American Home Shield to send the repair crew out, and it was fairly easy. The repair person spent about 12 minutes at my house. He did the repair, we shook hands, and off he went. Right now, the garage door is working fine.

The coil in our compressor on the outside was out. It took about seven days to hear back and that was excessive. The contractor came and when the guy was leaving, he told me what was wrong and what needed to be replaced. Then they came back and told me the uncovered things. It's ridiculous with today's inflation. I signed the initial contract with American Home Shield 10 years ago. But today, you find out that they are only gonna pay $10 per pound on the Freon. They need to revisit that.

I really like AHS. When they come out to do service to whatever it is that you're calling them for, I have a good rapport with the people. They do what’s needed. They fix what's broken. The only problem I have is that sometimes you have to keep calling them back to find out when the people are coming. Since I've been having different people come, I've had one bad person. Then I had another one that took a long time to submit their report. But overall, they're great.

Calling American Home Shield is a nightmare because you get put on hold forever. But the website is quick. I just log my service then somebody contacts me right away. We had our air conditioning replaced this summer. We had an amazing contractor but I wasn't overly pleased. That whole air conditioning process could be more streamlined. There were several days before they got out. Then they said the coil was bad, and we had to replace it But they don't make that coil so it could take a couple weeks till they could find a coil. We had been without air and it was 110 outside. We decided we were going to pay for the air conditioning ourselves and skip the whole thing. It was a 20-year-old unit so if we had repaired it this summer, it's likely to go out next summer. We could have waited another week plus with no air.

If anything breaks, I don't have to look for a technician to come. Also when they send somebody, they send someone who is good and who will take care of my problem. Recently, we had a leak in a faucet and the showerhead. The plumbers came to replace them. They would have been able to come after two days but I was not available that day. So, we delayed the service for a few days so our schedules could match. But they were pretty quick with the response.

I smelled fire up in my attic and there were alarms coming on. I called American Home Shield then their contractor came out. They were able to take care of me. They did a beautiful job. I have a brand new furnace now. American Home Shield covers most stuff and all I have to pay is $100. However, in a situation where one has to go without heat or air, AHS should compensate them for a hotel or have something in place toward housing.

I had an issue with a tankless water heater. I called American Home Shield and spoke with a representative. I had two service calls on the same thing. One company that came out was fairly helpful. But the other one wasn't very helpful. The first technician that came out did everything possible to talk himself out of doing any troubleshooting on the unit. There was an obstruction in the vent hood on the unit and the only thing he did was point out everything that was installed wrong. So there were a couple of items that I tried to explain that he could troubleshoot. I understood that he was saying some of the things weren't up to code. But the issues that he could troubleshoot, he didn't do them.

Electrical work was done. It had to do with my ceiling fan and the switch of the bulb in my room. It was good. The tech came on time, did his job, was professional and straight to the point. Initially, we said that we would work on replacing the entire switch. He said he would write a report. But when I looked at what he did after he left, I didn't think it was necessary. We'll keep using the switch. So, they need to do any other things. Everything is okay now. American Home Shield is good for me. I enjoy the service.

We have old pipes where it doesn't do a good job of circulating the waste out of the house. So it had gotten clogged up. I tried to unclog it myself but wasn't able to locate the issue or get it unclogged and so we had to call a contractor out. It only lasted for a few days until they finally got out and fixed it. It was very easy to submit the claim. I just called American Home Shield's 1-800 number, and did the claim through the automated service. Then I received a few forms of communication and email and a text message with the contractor's phone number, contact information, and a link to their actual website. They were very professional, came out very quick and got the job done without any issues.

My bathroom faucet is dripping. The technician came and he said it needs to be replaced and I'll hear back from him. It took a couple of days to get whatever he needs to get. But I haven't heard back from him. I've called American Home Shield. They are telling me they were supposed to get a report from them. They haven't received the report. I'm a little frustrated because when he came, the water wasn't dripping as much, but now, it’s dripping. But the technician was nice. He did what he needed to do. But American Home Shield needs to follow through. If they send somebody and they don't hear from them, they need to follow up versus me calling them and asking them what's going on.

Everything was running slow in the house. That made me believe that the tank needed pumping. The plumber was excellent.

I just used American Home Shield one time and it worked well. The garbage disposal was leaking and I went online, put in a claim and got a call back that the contractor would be there the next day, which was great, and they replaced the garbage disposal.

My first claim was for a cooktop range that they came out and replaced. Recently, we had an issue with our dryer. The contractor came out and they are in the process of repairing it and had to order parts. Now that the parts are in, they're going to be coming back out. So far, I've had a good experience.

I've had really good and really bad results with American Home Shield. They're very responsive and quick. They also get somebody out to address the situation. But I don't get to pick who comes and sometimes the people they send are not very good. Recently, AHS put an email to their customers about upgrading old AC systems at a discount. I have an air conditioning system that's from 2000 so it's in their best interest and my best interest to have a more efficient and newer AC unit. The techs from Air Patrol were super nice and very knowledgeable. They gave a thorough explanation. Everything was great.

I had two issues, one with the dishwasher and one with an icemaker, and both were fixed. I appreciated the service. American Home Shield did a good job. The technicians were very knowledgeable and personable. They did it efficiently and quickly, and I appreciated that.

Something made a noise in the dishwasher. The tech came out and checked it. He was fantastic. I learned many things about how to use the dishwasher more efficiently and better. He ran it through its cycles and checked everything. Everything was good. It was really easy to submit claims on the website of AHS. I like it.

I've always had good service from AHS. About four weeks ago, I called and told them that my dryer was broken. They sent someone out to see it and he had to order parts. We waited for the parts to come, that was about a week, then he came and put them in. I also told him that the barrel was just circling and squeaking. I figured the rubber thing that holds the barrel on and twirls it around was wearing out, but he didn't change it. As soon as he left, I turned the dryer on and when I put the first load in there, it broke. So he came back. AHS said that he was going to have to order the seal to put back on it so it'll spin. So that was another week. When we didn't hear anything, we called them and they hadn't ordered the part yet. So that took another week. Finally, they just never ordered the part to fix it the third time and we still don't have a dryer.

A contractor came out for the dishwasher that wasn't working well and the dryer that wasn't drying well. They had to order the parts then rescheduled to come back and fix it. They were perfect. American Home Shield is a great service.

American Home Shield is quick and professional. There was no cold air coming out of the AC and it was running all the time. It took one visit and the ac now works better than it ever has. The vendors are very good. AHS is worth getting.

When the contractor replaced the part on my microwave, they replaced it with a different color from the other side of the door. So, I got a two-colored microwave in there. I can see it was two different appliances but the same appliance. I didn't like that. I also wasn't pleased with the vendor before last that I had. I had a drainage in the refrigerator. They replaced something at the back of the refrigerator. But I still had a problem with the icemaker leaking and the ice bin was cracked. They would not have it replaced and said I was just going to be left with that issue with the icemaker leaking and water leaking on the floor from the icemaker. Taylor Made came out, had the ice bin replaced and that’s fine right now. But the issue was I still had to call in another work order for that to get done. That was $75. I'm thinking about stopping my coverage with American Home Shield.

So far, service has been good. We've had our microwave and refrigerator fixed. Having AHS gives peace of mind knowing that if something goes wrong, they can fix it.

The microwave wasn't heating up. The contractor called, and let me know how long it would take for them to get to me, and they were there on time. They had to get a heat element for it. They had to go back and let American Home Shield know the part they needed. Then they replaced it. Overall, American Home Shield is very good and affordable. It's better than paying full price for it.

In the middle of a shower, the water will decrease and just completely stop. Then the plumber replaced the showerhead and did not fix it. I intend to call in American Home Shield and ask them to send a recall because it’s not fixed. Last year, I had the same problem, and the technician fixed it. But I like American Home Shield. They are pretty responsible. I had a claim a year ago for a toilet issue. They told me they will not fix it and gave me cash out.

I had a glass cooktop that American Home Shield had to work on and replace some parts in. Then I had a washing machine that we worked on from April until recently. After replacing all of the components inside of it and it still wouldn't work, they gave me a settlement to replace it. Overall, the service was good. It was frustrating, but that wasn't American Home Shield's fault. It was just the product we were dealing with. Considering the settlement that I got from my washer, American Home Shield is well worth the money. It's a little frustrating and it's a long drawn-out process because you have to go through them and the repair company and get the parts. But for the most part, it's been very good.

We had a couple of couple faucets that were leaky and a clogged drain. The repair man who came was super polite and very nice, and he was able to fix things that day. On another claim, we just got our electrical thing back and there are some things I wish American Home Shield would have covered.

American Home Shield offers a maintenance program on my HVAC and heating systems. The guy who showed up told me exactly what was going on. We have two systems. The one that's in the basement is old and we have had problems with it. American Home Shield sent somebody out and they replaced parts on it. They're keeping it running. They're patching it and adding new parts to it if they can.

I had Fidelity, and somebody recommended American Home Shield. I accepted and changed my plan. When I was making the plan, the lady told me, “It's the golden plan. You have everything.” I asked her for the platinum plan, and she said I didn't need it because I live in a condo and I don’t have a roof. She told me that everything was covered and I only have to put the $75 when I need something. I said, “Well, okay.” It's the same with Fidelity. Recently though, Starlight came out for my AC, and they want a lot of money fix it. I just want them to put Freon into the air conditioner and repair the issue with the condensation and take out the liquid. Starlight said that they want to do a lot of things and it costs around $6,000. It's too much money for me, and I cannot pay that. For $6,000, I can take another company and put another unit in. I want another company for a second opinion.

Originally, we had someone to come out to service our heating unit. When they were here, they put fear in our lives because they told us we had carbon monoxide coming into our house. It frightened us. Because we are a member of American Home Shield, we contacted them to let them know that there may be a major issue. The very next morning they had Evans Air Services come out. The guy was very thorough. He checked our system. He was here probably two hours. He could find no problem with any carbon monoxide coming into the house. We were very thankful for that. I was impressed with the fact that the company got somebody out here so quickly. They realized that could have been a dire situation having carbon monoxide coming back into the house.

I love the service with American Home Shield. I don't have to worry about things breaking in my house and not being fixed. We remodeled everything in the condo and had to replace everything, and the contractor, Leak Seekers, have come out three times for leaky toilets and faucets. The techs have been easy to get along with. They've made my appointments the day that I put the request in. These weren't huge emergencies but just running stuff that I turned off. It's been prompt. They've been professional and clean. The very first one that came in didn't tidy up behind himself. I'm a neat freak and that was aggravating. But the other two have been fine.

We had a home rekey. The tech gave me a week and a half notice. He worked, with me on my schedule, showed up on time and hammered out in 25 minutes. He did a great job.

I had a pipe break under the house and it leaked water. After sending the claim, the contractor was out there the next day. They were fantastic. The last time I called and I had a pipe break, whoever American Home Shield was going to call was going to take seven days to get out to me. So I had to call my own plumber and pay $450 to have that done. So I got a little upset with American Home Shield. But so far, they've been really good with me. I’m happy with them.

When I had a plumbing issue, the tech that came out was very efficient and helpful.

Signing up with American Home Shield wasn’t difficult at all. So far, everything has been good. The microwave was going out and the tech replaced a switch. I went online to do the claim. The website could be better. I was looking for a phone number to call, and I had difficulty finding that.

Our faucet was leaking. We asked Home Shield and they sent the plumber to check. He found a tear. So they replaced it. Initially, we got a contractor who was not that good. But Home Shield helped us get a second opinion. The second contractor was really, really great and very professional and efficient. Everything was so perfect. Everything is functioning well. American Home Shield is very excellent. It makes everything very easy and communication is very easy. It's like our backup for having a property. We're very satisfied we have the American Home Shield, so we will continue being a loyal member.

When my garage door was broken, the first time that AHS sent out a company, they couldn't fix it. They were saying that both springs needed to be fixed at the same time because if you fix one spring, it'd be too much pressure on that spring for that door to go up and down. So if one spring is only fixed, the other spring would break. They could have told AHS about that and the thing could have been done months ago. Instead, it was a waste of time and I was still charged for them coming out

Our hot water heater was leaking and the contractor that we got was very responsive. We submitted our claim on Sunday and the contractor contacted my husband right away. Then, the tech came out on Monday, looked at the heater, determined that we needed a new hot water heater, and worked with American Home Shield to determine what portion they would cover and what portion we would have to cover. Then they delivered and installed the new hot water heater on Tuesday. We were happy with the contractor. We've also been happy with the service and the partnership we have with AHS. They've been reliable. We've had them since 2016 and had several different claims over that time. Some took a long time to get parts and replacements, but that was more of the supply chain issue than their issue. Other things were addressed really quickly. This last experience is, by far, the best experience we've had, where it was quick and simple.

The air conditioner would run but it was staying at a temperature that wasn't set up. American Home Shield’s website was very user-friendly when I made the claim. I was told that the contractor would contact me within a reasonable time, and they did. The tech was very quiet but he wasn't necessarily rude, just not very friendly. He said a particular part needed to be replaced. Whatever he did, he did it right when he got to my house. The air conditioner is working good. People should go for AHS. I've had a couple of problems and they've been very responsive.

AHS is a ripoff company. I filed a complaint about my AC unit that stops cooling after about 45 days when I bought the policy. They refused to repair the AC claiming that it is a pre-existing condition. The Tech told me that gas has been leaking and condenser may need to replace and informed that leak may have started long time ago but you will know only when the gas has drained completely. Till that AC will keep cooling and that is what happened and as per Tech it may take one week to months or a year for the gas to discharge completely it depends on the size of the leak. On the website of AHS it is written that "Undetectable pre-existing conditions" are also covered.

American Home Shield initially wanted me to tear apart my $10,000 built-in refrigerator with a $1400.00 GE. I asked for a supervisor who offered me a second option, who only lied, saying that we broke the fridge by force. **. So off to small claims court.

I've had to make two claims on air conditioning issues and the customer service of AHS has been great. Their response times have been good. TCA HVAC was great. They came out twice and they were very easy to deal with.

The bathroom faucet was leaking. The tech repaired the faucet on the inside. It went well. It's still working as of today. The tech was friendly and professional. There was a time delay, but the office notified me, so I was happy with that. Overall, American Home Shield gets reliable technicians that take care of the problem. I had another claim for the dishwasher. It stopped working and the lights wouldn’t come on. The tech took it apart on the bottom and some black cards needed to be reset. He unplugged it and plugged it back up, and it is working.

Realty Rekey came out to rekey the house. He was really nice, professional and timely. I would highly recommend them. I also had a heater claim that was just finished. However, at first, AHS couldn't find a vendor. But once they found a vendor, that guy came out really quickly. But then once he gave the diagnosis, somehow there was some miscommunication between the vendor and American Home Shield. I had to call every single day for five days to get it worked out until I finally reached an American Home Shield representative who took the initiative to get the problem solved. Finally, we had someone come out and put the heater in.

The repairman figured the problem out and was here 10 minutes tops. They didn't take care of the breaker. They sent somebody else out. My dryer still doesn’t heat well, but I can't afford another charge right now. Since it was electrical, I didn't think they would fix it. I've called American Home Shield out for my hot water heater. They didn't fix that either because I relit the pilot. But it's a reoccurring problem. They said I have to go without hot water till they get out here, which can be a week. I'm not thrilled with American Home Shield. But the people that come out are very polite.

Everything that we have called to have maintenance has been covered. So, we have found American Home Shield to be very useful. However, there was one time that something was not covered. Splash Pools came out because our pump was not working. It had started to have mulch. Somebody had thrown them on to the pool when it happened, and one day, it got sucked in. But it was still an easy fix. And if we have not had American Home Shield send out a contractor, we wouldn’t have known that. I would recommend AHS.

I had a really big issue with one of American Home Shield's vendors. My refrigerator stopped making nice, and I had a person come and look at the fridge. But my shut-off valve at the back that is coming from the plumbing would not shut. So American Home Shield and the refrigerator company arranged the plumbing company to come in. The plumbing company installed the part incorrectly, and it caused a flood in my kitchen. My kitchen is like in a hill and it goes down so I didn't have a lot of damage in there. Still, there was damage to my kitchen and on my garage wall. I tried to get ahold of the plumbing company, and they blamed it on me as a homeowner. I asked for their insurance information. They used to provide their insurance information. I had to call the state to file a complaint, then finally, the state issued me their insurance provider.

They rekeyed our locks and the tech did a good job. For the first one, they said it would be 48 hours before I got service and our whole system was stopped up. I could not wait that long. So, I called the plumber myself and he came after three hours and he got everything taken care of. A week and a half ago, the main line got stopped up. The reps said, “You should be hearing something 24 to 48 hours.” I said, “Okay.” And I heard nothing. So, I called back in and they said, "We're still trying to find a contractor in your area.” This went on for almost a week and I got no response. So, I ended up calling the same plumber that I had come out originally and he completed the work.

I was using the stovetop and I turned the broiler on for the oven. I heard an electrical buzz and the oven never heated up. Sears came out and diagnosed it as a control board. In the end, they weren't able to find one. We're getting a replacement. The young man that came out was incredibly knowledgeable, kind and had great customer service skills.

I couldn't turn the valve to the hot water, so I had some service done, and it was all right.

The tech from Pye's Appliance who came out for the dishwasher was amazing. He did a fantabulous job and had it working within 20 minutes. AHS is a great coverage because you never know when something's gonna go out.

The hot water heater and my washing machine died a couple of days apart. The tech that AHS sent was the best. He put in the new water heater but I'm still waiting on the new washing machine to arrive. They said it would be here next Thursday.

American Home Shield did good service for my family. My kids set up an appointment for the AC. A repairman came and checked the machine. He was saying that there was a fan missing. He told my kids they were gonna order the part which would take two days to one week. Another guy came here and told my kids they had received the part and installed it quickly. When they turned the unit back on, it was working better than before. I'm happy.

The website for filing claims is okay, but I'd rather talk to a person because the website doesn't really give a description. I had an issue before when my bathroom fan went out. It wasn't working and when I opened it, the thing just fell off. The tech said it was not there and he couldn't do anything about it. The claim was denied and I couldn't do it through the website and every time I call, it's like an hour's wait to get ahold of someone. But other than that, I haven't had any issues with AHS.

I have a policy on my unit. I live upstairs in a duplex and I rent out the downstairs. When my tenant tried to turn on the garbage disposal in the downstairs unit, it sparked on the wall where you turn it on, then it wouldn't come on. When he looked under the sink, he saw that it was leaking. We had the electrical person come out and he did his thing for City Electric. Someone from Up To Code Plumbing also came for the garbage disposal. They explained what they were going to do before they did it, and they were very professional. I was very happy with the whole experience. When the Up To Code person came, he had a new garbage disposal with him just in case. The garbage disposal couldn't be fixed, so he put a new unit in.

The techs came out recently for a refrigerator. I had no ice, no water, and no lights inside the refrigerator. I waited two weeks and the part did not come in. But the guy said they'd get me the part, so they got me the part somehow. And a week later, the tech was out. The guy was nice enough and it took him a long time to fix whatever he was doing. He then was able to fix the lights and the water. However, the ice was still not working. He said it was frozen and he did something else. Then he said I had ice but I told him that one of these drawers that you put your cold cuts in no longer works. There's a button that you push to say do you want this drawer to act as a defroster or deli and that was no longer working.

It was taking a long time for the igniter to turn the oven on, and we’d small gas. I filed a claim with American Home Shield, and a contractor called me on time. They set up a schedule. They came on time and got right after the situation. That were open and could have been touching something. He didn't waste any time and told me everything about it. Before he left, we turned it on. It came on though not as quickly as I thought it would. I didn't smell gas. But once my wife started cooking the next day, we started smelling it, so it must not be just the igniter.

I had an issue with our fridge, and I had to wait a week for parts, then the tech got it going for us and showed my husband how to get it if it went out again, to do something to it, and sent him a link. We had to do that once, then it ran until he got here the second time. The tech made those adjustments, and it's doing great. I would recommend American Home Shield. They've been doing good, and we've been pleased.

I've had American Home Shield for a long time. If they can't fix it, you're still charged $75, which I don't like. Over the years, I had someone come out to check my stove because my fan was not working in the back. The guy said he couldn't fix it, but I had to pay $75. Then I called someone back and they came back out and they did fix it. So I was out $75 every time they come out here, and sometimes they're helpful but sometimes they're not. If they can't fix it, they shouldn't be charging us $75, or they should give us a refund.

The tech came out for the AC and he said there was a motor in the bottom that was shaking and making a noise. Also, it was dying. That was why it tried to warm up and then shut itself off. He replaced the motor and the AC is fixed now. He was very good.

American Home Shield keeps using All Star. They have horrible reviews. They're the one that I always get the first time, so I got to call and switch them. They don't even call within 24 hours. They had lied about what they did and they're not allowed back in my home. They need to be removed from the database. On my trash compactor, American Home Shield was gonna go ahead and replace or I can buy one. But they don't ever have any in stock. I had to call every week to see if they had something in stock. If they know I need it and they don't even have an appliance to replace, then why can't they call me when they get it in? I have black and stainless steel appliances. One time, they had white. They were only offering me 400 for the appliances which odd because they're a thousand and some dollars.

Sears reached out quickly, but it took two weeks before they came which was not convenient for a refrigerator. But once they got here, the guy was super good and everything turned out fine.

For my claim with AHS, the AC was working fine but suddenly, it stopped. They had to replace a part. But when they replaced it, the part was defective. It was making a noise. A piece in the new part was loose. So, I had to call them again for them to replace it a second time. I had to wait another couple of days for it to get fixed. In the beginning, there was a little bit of miscommunication. The techs were calling me to tell me they were 20 minutes away from my house and I was totally unaware of the appointment. The phone call showed toll-free or unavailable and I don't answer those calls. So, that was a little bit frustrating. I had to call AHS to let them know. After that, they ensured that they communicated with me to let me know. The guy who came out was awesome too.

Service has been great. I call and they get me hooked up for service. Recently my oven was giving us an error code and a tech replaced a part of it. But then, the oven did it again and so AHS sent someone else from a different company. That tech replaced one part too and the code happened again. She had to come back and replace the whole front face of the panel. She was a very nice lady.

American Home Shield is pretty good to work with, but they're slow as far as getting things done. For instance, my dishwasher went out and they sent a guy over here to fix it. It broke down again. Now they're gonna replace it. But it's a long-drawn-out process to where you have to do another thing. It could be a little quicker. Also, there was some confusion, as I plainly gave them my number several times and they didn't have the right phone number for me. So the contractor could not get ahold of me, which caused some delays. I carried American Home Shield for year and I did one claim on my dishwasher and my refrigerator, and then they sent me a letter saying it's gonna go from $70 to $100. So I'm gonna start looking around now.

Every time I've used American Home Shield, it's been great. When I call for a claim, they send somebody right out. The contractor is here within two days or they call me that same day. Then it's all taken care of. When my garbage disposal was leaking, they said it was worn out. So they replaced it. I've been happy with American Home Shield.

AHS assigned Chesapeake Comfort to come and do a preventive maintenance check. The techs were wonderful. It took two trips, but they repaired and replaced everything they needed to until they got the unit fixed. They were quick and courteous. They were on top of it. American Home Shield was great, too. This is the first time we've ever had a home warranty or used American Home Shield, and I was very pleased with how it all went.

The tech put a new motor in my refrigerator. He had it with him when he came out and was able to fix it that day.

The icemaker in my freezer stopped working and when I called American Home Shield, the rep told me who was coming out and that the contractor would call me for any type of details. Everything was smooth. The tech had to replace the whole unit. I highly recommend AHS.

I'm having a great time with American Home Shield. We've had to have a few claims with them since we've been in the home, and we've not had any issues with them. The first one was concerning our refrigerator. It was constantly leaking. We had a contractor come out through American Home Shield. They gave a temporary fix, but it started to leak again. We had another technician come out. They established that the refrigerator was done. It was dying 'cause it was no longer freezing. The technician said that it's the age of the refrigerator. They explained everything in layman's terms, why something wouldn't work or why we had to replace it. They reported that to American Home Shield, and a brand new refrigerator was delivered three days later. I didn't have to pay anything for the fridge which was great.

My AC wasn't getting cool at all. I filed a claim and the tech came the next day and evaluated everything. He found out what the problem was, showed me the issue, and luckily had the replacement part in his truck and was able to replace it and fix it on the spot. He was great. He had been here before and he always explains things thoroughly. He lets me know what the process is and does his best to get my issue resolved as quickly as possible.

Gimino’s Appliance came out for the microwave and did a super job. I was very impressed. They did what they could to fix the problem. They had to order a part but everything was still done within a week. I had a concern because I had a service person come out to do my seasonal maintenance and it had some problems. So he asked me to submit it and I did. Then I realized American Home Shield was gonna give it to another person, which means that the company would have to come out to find out what the problem was before they could fix it.

I did a claim to American Home Shield for the kitchen sink. There was a leak. The brand is Pfister. So, the plumber requested Pfister because it's guaranteed lifetime. We had to wait two weeks before it was complete before the object came in. When it came in, the plumber told us to call him. We called him and he got it fixed. There was a leak after that. They came back and fixed it. The plumber was very nice and he was clean. He cleaned up afterward. He knows the subject matter, too.

Aurora Appliance fixed my washing machine that was not spinning. I put my claim in right before a weekend and the techs were here within two business days. They ordered the part and it was here within three days and the washing machine was fixed. For the most part, the techs AHS sends are very qualified individuals. Also, it's $75 whenever they come out, and the monthly charge is reasonable.

The tech was awesome and my issue was fixed quickly.

AHS is the best company around. I called them about an appliance issue and when the techs came out, they told me what was wrong and what they were going to do. Then they did it and ordered the part. Since the service, the appliance has been working great.

I'm happy with American Home Shield. They're good. I had a couple of few repairs in the house. It was a couple of stoves and a refrigerator they fixed. The only thing is it's time-consuming ordering the part. It should be faster than anything.

American Home Shield's customer service is always amazing. I've called them a couple of times and they treated every issue as urgent and needed to be taken care of right that minute. Recently, the dishwasher wasn't cleaning. I called them by phone and the turnaround time exceeded my expectations. The tech said that the wiring on the display came apart, so when I would press start, it wouldn't start. The warranty is 100% worth it and I love American Home Shield.

I discovered on a Thursday night that my water heater was leaking and water was pooled in the garage and in the corner of the living room. The carpet was soaked and water was seeping out through the exterior wall of the house. AHS referred me to a plumber that told me on Friday morning they were understaffed and wouldn't be out until Monday, three full days later. That plumber has multiple negative reviews online regarding their AHS service calls. When I called AHS back, they would only offer apologies for "the inconvenience" and said I would have to wait all weekend long until Monday for their plumber to contact me. They also stated they would not pay for any unauthorized work (I knew this), and that they would not refer me to any other plumber (unforgivable!).

About three weeks ago, I noticed that I had to keep turning the knob to get the water to drain from my washing machine but it really wasn't draining. Then, one day, I left some clothes in there because I have a frontloader and the clothes looked really sour. When I took the clothes out, they were drenched in water, but I also noticed that there was water sitting inside the washing machine. That's when I called American Home Shield and they got me over to a technician. Caltek Appliance Repair came out three days later and fixed it.

I had a hot water heater issue. The tech that came out was great and professional.

AHS has come through when I needed it. I recently had a problem with my refrigerator and they had to have the guy out four times. The tech was a real sweetheart and he did the job. I've also had problems with my washing machine a couple of times this year and I had that taken care of. It's been a great experience and hopefully, I'll get Home Shield when I move.

The people who have come out have been so kind to my husband and I. My husband has early dementia. They're real patient with him and it makes it nice. I don't want anybody else in here but American Home Shield. I sent in a claim for a light fixture in the hallway that started coming down. The tech fixed it for me. Everybody that has come out here has been an A-plus. If I call American Home Shield in the morning, they'll call me in the afternoon. Normally, the contractor will try to come the next day if I'm available. I don't have to wait long. American Home Shield is great. They are on time and very professional. They know their work and they clean up whatever they mess up.

My outlet wasn't working. The service were fine and they followed up. But the techs didn't clean up and that was the only thing I was a little annoyed about. I recommend AHS.

I've always been taken care of in a timely manner by AHS and they always do it in a timely manner. They're also easy to work with. Recently, they had my water heater replaced. I filed the claim on a Friday, and the tech was out here on Monday. He was great.

The AC wasn't working well. I called American Home Shield and they sent the repair guy out. He said it was the damper motor that went, so he replaced it the next day. He had to get a part. He fixed it so we can have the air, and he just needed the parts for the ac to do it automatically. AHS is a lot better than Old Republic.

I did a claim to American Home Shield, and we have heat now. The tech from Majestic took a little bit longer than expected, but overall, he was fine. Majestic was very good, very responsive, and replied back quickly.

The blower fan on my AC wouldn't shut off and the appointment was for days later, but the repair people were able to fix it that time of the visit. They were great. I've had the American Home Shield for 12 years, and I've had my bad experiences with them too. Before this visit, I've had some really bad contractors show up to come look at the repair. There's a problem with obtaining contractors that are just out there to get that fee paid to them. After that, they don't perform the service, or they diagnose it differently to where it's just easy money. They pocket the money and go on to the next call. I've requested, in the past, second opinions, and that second opinion always diagnoses the problem as being something that needed to be repaired, and that was covered under the policy.

We've had two different people come out in this house, and they were both great. Months before, our microwave just quit completely. It was only two years old, and I consider that brand new. There was a technician who came out and he repaired it. He had to order a part, which got sent to my house and I let him know when it came in. Recently, we noticed all of a sudden that nothing was cold in the refrigerator and the freezer. We knew we had to get it taken care of. So, we emptied out whatever we could and disposed of whatever we could then put in a claim for it. Mark, the repairman, came out, and it turned out the heating element in the refrigerator went out. He replaced it, and within an hour, we could feel things getting colder. He put a bottle of water in there and said, “When this freezes, then you're good to go.” He said it might take up to 48 hours, and it was less than that. He was really courteous and professional.

My hot water heater quit heating again. It's the sixth time that they've had to replace the heating element since we've had the house and the warranty. With American Home Shield, if you can get something fixed, you don't have to buy something new. I also had a claim for the dishwasher and it worked well, too.

I went on the website and told American Home Shield that I needed a service for my furnace. Then they called me and said that they were gonna send somebody out. It took about a week before the contractor was able to get out, but they did get out. The tech said the registers on the furnace were cracked and it could be bad. It could be leaking gas. So, they had to change the whole furnace. They were great. I've had American Home Shield for about four years now and very satisfied. If you got a problem, they get right to it. They don't hesitate.

AHS fixes stuff when I have an issue. They help out if I have issues. I had a wonderful experience with my claim for a system in my house. The tech did a phenomenal job. He was perfect.

With American Home Shield, I like having the peace of mind of knowing that if something breaks, I don't have to try to fix it myself. I had a microwave that went out, and somebody came out and checked it. Then they said it couldn't be fixed, so I ended up getting a new one. I'm liking everything about AHS so far. It's great. I had American Residential Warranty before, and if I call them for the microwave, I'd find out in three days that they finally found a vendor. Then, two days after that, they set me up an appointment. So, it might be five days to a week before I even get in touch with a plumber. When I had the microwave issue and I have AHS, I just went online and was able to schedule an appointment there. So, it's a lot easier.

I had a claim with AHS for my dryer. The tech got it done right away. It was a minor issue. It wasn’t anything really bad.

We've used our AHS warranty three times and it always worked well. They're efficient, they get back to us quickly, and the work gets done. Recently, we had a shower issue where the techs said that the cartridge was going bad. It wasn't a big deal, but they got it fixed. They were really good and efficient. They also got here when they said they would.

My refrigerator was leaking and it wasn't make ice. It completely quit on the cold side and wasn't freezing on the freezing side. The tech did a good job.

We've had American Home Shield for a while. Sometimes, if you don't ask the right questions with American Home Shield, you won't get exactly what you want. Sometimes when you say, “Hey, this is what's wrong,” and they'll come anyway, and then you'll pay them the money, and then they go, “Hey, we can't fix this.” We had to do that with the garage. We paid the guy to come out and look at the garage, and he said, “Oh, no, no, no. We can't fix this.” But what I do like that American Home Shield is doing now is they take a picture of the issue. I'm glad we have American Home Shield. I sent in a claim for the dryer and my washing machine. The tech came straight out. He was really polite and nice. He even explained to me the part.

So far, so good. I like that American Home Shield is able to get service checks scheduled relatively quickly. Superior Appliance Repairs recently came out. They were able to fix the problem. One of the techs had a mishap with one of the parts that was not broken. It accidentally broke. He went and got a part to replace it and came back and reinstalled it. I was very pleased with the level of service.

The contractor came within half an hour after I sent my request to American Home Shield. One of their servicemen just walked in and said he would come right over. So, he did and fixed my heater. It’s working great. I had American Home Shield at a previous home and they always responded quickly. It's a good peace of mind not to worry and to know that if something breaks down, I can call and they send trusted service reps out.

I had a claim for the cooling tower for the central air and it didn't get replaced until February. Then, it was the faucet on the bathroom sink which is really worn down. The washers and gaskets aren't working and it's really hard to turn and the chrome is peeling. It isn't necessarily covered unless I got all kinds of work done on the lines, the shutoff valve, and a reducer valve and I'm not going to tear up the plumbing to put in a special kind of faucet for a little bathroom sink that gets used twice a day. I went into an agreement with AHS for me to get the work done and find a faucet. Then, I have to get a licensed plumber out to install it. Another claim I had was for a hot water faucet in the bathroom upstairs and that was covered. I've been very satisfied with AHS. I call them when I submit claims and I'm put on hold for a couple of minutes, they answer the phone, and then I get started with the process. Their reps are very considerate and they respond.

The tech did what he needed to do. He checked first. He explained what was going on. And he said we needed to order the part. When he ordered the parts, it went in for so long. It was on backorder. We waited. But now, the refrigerator is completely broken. I did the claim again. He came back, checked and said, “It’s done. It’s over.” He was good and he did everything. American Home Shield replaced the refrigerator.

My first experience with American Home Shield was when we bought a house in San Angelo, Texas in 2014 and we've always kept them. For every house since then, we've used them to help us. When you run into an issue in your house, it's one thing to get it fixed eventually but it's another thing to get it fixed in a timely fashion. That has been a really big key. I've noticed that with other companies, it's a lot longer to get the support that you need and AHS never had an issue with that. It's a little pricey but the pay has remained consistent no matter where we've lived and that's something we're thankful for. Also, those times that you need them and they’re there make it well worth it.

American Home Shield is convenient. They get somebody out to get the job done. I'm happy with them. GE Appliances recently came out for the dryer. There was a broken belt. It took about a week from when I called it in to when it got repaired.

Sears did my stove that was not heating properly. They were very informative. They ordered some parts and when the parts came in, they put the parts on the stove to make it heat properly. I'm satisfied.

There was a crack in the roof that created a leak. I went to the website and requested AHS for the checking of the roof. Then, the techs came out and initially, we couldn't find the leak because it's one of those roofs that has a cover on top of the roof. But they were able to identify it and they fixed it right on the first visit. I have AHS in two houses and I would recommend them. So far, I had three claims with them and all were solved to my satisfaction.

We left American Home Shield during a time when we couldn't get people to come out and do repairs. We'd wait a week or two week to get someone to come out. It was frustrating. Then the bill came up for renewal. I called American Home Shield and told them what I didn't like. The person on the other end of the line provided good customer service. He asked if there was anything he could do. I was stomping my feet and angry and told him no. I wanted to come back to American Home Shield a couple years ago but the price was exorbitant. I even wrote a letter to the vice president but never received a response. I stayed mad then got unmad so I researched the best that I could see that would cover most things in our home. American Home Shield seemed the best fit for us so we came back.

Setting the claim up was perfect. The plumbing underneath my sink in my kitchen gave out and the repair met my expectations. But whenever I call American Home Shield for a question about what they cover or try to understand my contract, nobody on the phone could answer my question. Also, I want someone to answer the phone most of the time. But I'm grateful that they always make sure that when the third party comes out, they tell me exactly what's going to happen.

Sears sent somebody out for the washing machine that wasn't spinning. He was able to go down and get the parts right away then he came back and fixed it. American Home Shield have been good for me whenever I've had a problem. I've always been taken care of. Sometimes however, it's taken longer than I would have liked. I had my heat go out two years ago. Because it's a boiler, they had a hell of a time trying to diagnose what the problem was. They sent out three different companies. First, they sent out an electrical company. Then they sent out boiler companies. Then they sent out somebody else. Finally, they got it fixed. But I was without heat in October.

The igniter was going but it wasn't sparking or lighting up my stove. The tech from California Appliance Repair, who also came for my refrigerator, came out and took the serial number. Then, I got a letter from AHS saying it's an existing matter and it's not covered. The tech said it was covered and then he went behind my back and told AHS it was an existing matter. It upset me and I will never use those people again if I have a claim. Other than that, AHS is worth it and it's peace of mind.

I contacted American Home Shield about some things that were not working in my kitchen and my washer. They contacted Mike's Appliance. They were fast calling me back and making the appointment. They came, changed the fan in the dishwasher, and checked the washer. Everything was perfect. I love the efficiency the most. I also like the quick response and contacting someone in the area to come fix my problem in a very short amount of time. They cover a lot of things in my house. However, I'm so upset that it was $75, and now it's jumped to 100 every single order you want to put in. I wanted to fix two things, and that was $200.

ABNation came out recently for our pool. The dude was absolutely awesome, timely, and professional. I thought my pump was ruined, but it ended up being the cheaper part. It was the plastic covering over the pump and he ended up replacing it. He replaced the spider ball housing and all the leaks. He did it in three hours. It would usually take someone two days. Family Heating and Air did our air conditioner and they have done a good job too every time they've come out and fixed the problem. For our refrigerator, they came out to fix it, but we never received our water filter for it. But the guy fixed everything else on our refrigerator. We've been happy with AHS.

American Home Shield is a good thing to do. I refer people to it. The repair is worth the price. Sometimes, you have some representative that you have to work hard with and sometimes you have a representative that's right on and does whatever needs to be done. Recently, my air conditioning unit had stopped. When I called American Home Shield that day, I explained to them that I'm a 69-year-old-plus individual that's disabled. A repairman came right on out the next day and did the repair. He was very respectful. I asked him to put this little plastic on his feet and he told me, "No, ma'am. I have some out there in the automobile." He went out there, got the little booties, put them on and did what he had to do. He was very helpful in getting things done. He explained to me exactly what needed to be done to the unit. I went outside and checked him as he was working. It didn't take a long time. Once he repaired what was going on, he wrote down on the paper what he had done and left it with me.

American Home Shield was very quick. I put a claim in the night before, I got a text confirmation that night. The next morning, I got a confirmation call that I was on the schedule. So within 10 hours, I was already able to schedule for somebody to come out. I had somebody out here within a day and a half. The contractor came to fix my ac, and did a great job. They were very thorough. The motherboard on the unit was fried, and they ordered the part, so the part came in, they came and replaced it. The monthly expense is nothing in comparison to what that AC unit cost out of pocket.

My bath spout was leaking and dripping in my guest bathroom. Also, the water valve in the master bath and my kitchen faucet were leaking as well. The plumber was friendly, professional, and polite. But said, "Oh, this isn't covered under your warranty, because they said it was a pre-existing condition." So we got that squared away. The next time a plumber came, he installed the tub spout and said, "If there's a drip, it's coming from the hot and cold or the diverter valve. That's not covered under this order." I then said, "Well, how was I supposed to know that it's a different issue? These are a foot apart." They wanted to make a new work order which is not right as this should have been fixed. There are five things there that are all connected.

Anytime Home Services came out a week ago and they made an appointment to come back today. The same gentleman came back. He had to get the parts. It's for an old toilet. He said to me he was done. I was stunned. But nothing's changed. The water's still running. He left and it's no different than it was before. I love AHS. Unfortunately, this is not one of the better situations that came from their referral.

My heater wasn't working properly and Service One came out. It happened on a Friday and I was concerned that a weekend would pass and we would have to wait till Monday in order to get someone else. But the American Home Shield rep called ahead to see when the service person would be out for me. She came back and let me know that they would contact me themselves. She told them our situation. They were gonna come out that evening and they would contact me. They wouldn't let it go over the weekend. So she was very, very helpful in getting a resolution to my request and my service. The tech was very helpful. He explained what the situation and the problem were to not just to me, but to my husband as well. He was very thorough in doing what he needed to do.

AHS is definitely worth having. They save you money. The only one complaint I would have is sometimes I have trouble understanding the language barrier when I call in to submit a claim. It's foreign and it's hard to understand. But that's not uncommon anymore with every business. I had claims for my washer and my dryer. I had a dishwasher claim, too. But it was a leak and it ended up not being something they could do anything with. But they've always taken good care of me.

I signed up originally with AHS when we bought this residence in 2019 and renewed it in 2020 and in 2021. Went for an upgrade when we renewed in October of 2022. One of the reasons I went for the upgrade was because it offered a free HVAC check. I called them to see about getting that and had to sign up for another thing that they call ProConnect. I ordered the HVAC check online but didn't hear anything back from them.

Smart Tech came out for an appliance repair recently and they were outstanding. I'm very happy with the service from AHS. I’ve used other companies before, and they don’t match up to what AHS is doing.