American Home Shield Reviews

American Home Shield sent me a plumber that didn't do the right job and the guy was not even set up to do everything. I had to hire somebody else who was very expensive to get the job done right. Right now, I’m gonna send the claim in and see if AHS is gonna take care of it or not. But Tony from Cactus Garage Doors was great with his attitude, professionalism and service. I had a claim with AHS for the microwave too and that was taken care of. AHS takes care of the small stuff but not the heavy-duty stuff. I had a hard time. The perfect example is my air conditioner. I had to hire somebody a lot better than they had. There's one company I use but AHS can't use them because they're too busy. And the communication with the Philippines was terrible. I couldn’t get anybody in the United States.

Whenever I put in a request for a job with American Home Shield, the contractors that they hire usually a two-week wait. The length of time is just ridiculous. For instance, I had repairs on my dishwasher and that took forever. Now, I have a call waiting on the refrigerator. There's a part that needs to be changed and the refrigerator is dripping water. A tech was scheduled to be here yesterday but his truck broke down. I called and asked if there was another contractor that they could send but I never got an answer. That's my beef with American Home Shield. Also, I don't call plumbers anymore for American Home Shield because they don't pay anything. I just pay the plumber myself. I had another claim for my washing machine and the tech did a great job. He diagnosed it right away.

The contractor was working on a washing machine that I had. It wouldn't drain and they had to order a part. The first part that came in was the wrong part. But it wasn't their fault. So they had to order a new part. When the new part came in, they repaired it real quick. Overall, American Home Shield is very quick on responding to my needs. I'm pretty happy with them. Their vendors are very good. But I wasn't happy about the price increase. It went from $50 to $70 with not much notice.

Our AC stopped working. So the tech came out and looked at it. My wife was at home when the tech showed up to do the work. She said he was very friendly and got everything fixed for us. The AC works better than before. We've had pretty good experience with American Home Shield. Anytime we need to get something done, it’s pretty quick and efficient.

It's been fairly simple and easy to submit a claim with AHS. They get right back to me and give me the information of the person that’s supposed to come out and fix my problem, so I haven't had any issues so far. Recently, my stove wasn't working and they sent someone out. When they first did that, they thought it was the stove that had to be worked on, but it was not. I needed to call back and get with an electrician as it was an issue with the line. So the electrician resolved the issue and he did a good job. He was professional and nice. AHS is a good service.

A repair person came out because my shower was not working upstairs. The water was not coming out. Also, there was a leaking faucet in the downstairs bathroom. The repair person told me that the faucet downstairs would have to be replaced and they were gonna get back to me on the shower. They called and told me that it was gonna cost me $1,000 for them to go in and fix the shower upstairs. I didn't have $1,000. They told me that the claim was still in to replace the faucet.

American Home Shield responded rapidly. And someone came in the day or the day after or the next day. So, we're pleased with the work. Also, the technician's work ethic was good. He came fast after we called AHS. He was able to help us.

Our dishwasher hasn't been performing well. The techs ran tests on it to see what the issue was but that yielded no results. So, the tech said it was probably an intermittent outage. AHS's service is okay. The value for us has been good for the past couple of years. But looking forward, we live in a rural setting so our coverage isn't great. We have more issues with more things on the property than what they cover. Also, we're so far away from people that there aren't that many contractors who service our home. So, we've had issues scheduling different contractors for the issues we've had. Most of the time, we've ended up coming out of pocket anyways.

We had our first call with a service provider and we are satisfied. But it's a little costly for the service call.

A technician came out. I had the door off to show him what the problem was. He looked at the problem. It was done quickly. He had me come outside and showed me what he did. He unscrewed the pilot light, cleaned it, and put it back on. It wasn't leaking anymore. He lit it for me, came in the house, and tested to make sure there was no CO2 readings in the house. He gave me a receipt copy of the paperwork that was saying that he did the job.

The tech took three weeks to come because of the part. I had to call the contractor a few times to track the delivery, then they fixed a time for the tech to come out and the guy came on that day. Once he was there, he fixed the problem of the gas pilot on the heater. He was nice and knowledgeable.

There have been plenty of times when I let them connect to my phone so they can take a video of the problem but when the tech shows up, he'd say he never got any of that information and I would have to start everything from scratch. Having to make multiple visits is frustrating. But other than that, the service has been good. I appreciate the fact that the fee covers just about everything we need. We're glad to have it and that's why we keep renewing it.

American Home Shield is the better option regarding price. They've done their due diligence and I appreciate what they do. I've had a lot of work, but they've come through. They’ve been able to fix my leaks, my stove, my refrigerator, and my washer. Whatever I pay on a monthly basis has definitely gone a long way. That's why I kept them in the loop and I'm glad I have the service. In case things get ruined and I need repairs or replacements, they're gonna cover 90% of the cost. I got to pay but 6 G’s between my stove and others because of that.

The last claim I had was simple. I had a bathroom sink that started, all of a sudden, leaking water. When someone would turn it on, it would cause water to start seeping out from the top then go on to the floor, which is wood. The sink couldn't be used anymore, and it's for most of the guests that come into the house, so I needed to get it fixed. I called American Home Shield first to make sure that it was covered, just to be doubly sure, because the language was a little weird.

American Home Shield's reps are polite and prompt. I had a plumbing thing recently and on the day that the tech they assigned was supposed to come, I stayed home all afternoon waiting for him. Then I got a call that the guy was sick and it had to be changed. But I told them that I couldn't do that because I was going to be on a cruise. So they came on out that day and fixed the leaking underneath the half bathroom sink. They were very nice and polite. And if I asked a question, they would explain it to me.

I like that the vendors that American Home Shield sends out are professional and friendly. I liked their response. But I don't like my last experience when I called them out to look at my dryer and they replaced it because they said it was caused by the flood but they wouldn't cover it. I paid $100 for them to come out here to look at it and do nothing.

I submitted the claim online and then I heard from A & E Services, which I assume is Sears. They came out and looked at the oven. But at the time, the oven was not doing what I had said it was doing. So, they left and didn't do anything. Then within the next week, it was doing it. I called them again, and another service person came out, and they replaced the thermostat. But it still didn't keep the temperature. So then another person came out. That person looked at it and felt that it was a control panel. So, he ordered a control panel and that was about a month ago. There's still no sign of the control panel. When I contacted American Home Shield again, they said they had until the 25th was when they thought it would be in from backorders. But it never arrived. I called Home Shield again this morning. They contacted Sears, and Sears had 72 hours to decide whether they can get the part or whether my oven would have to be replaced.

My husband and I own two homes and both homes are covered by American Home Shield. The last time I had to use the warranty, a screw fell into my garbage disposal. My husband and I had both looked and didn't see anything in there. A tech called and said he was coming. He was very nice and he took the screw out of the garbage disposal. We had to pay the $100 fee when nothing really was done. Overall, American Home Shield is an excellent service to deal with. I have peace of mind if something goes wrong.

There were a couple of weeks delay before the contractor came out for the dishwasher but it wasn't like we had an urgent issue. And they were able to fix the problem without replacing it. I'd recommend American Home Shield.

I feel protected with American Home Shield. They usually send out Arrq Appliance and I always liked them.

I'm enjoying the service of AHS. I've had two services that they had to come and take care of and it was taken care of in a timely manner and the people that came out were professional.

I'm still having and issue with my hot water not coming through good. But everything went good. I was pleased.

The motor of the door opener quit working. I submitted the repair request online and it seemed like AHS improved their website a lot. Then, I got the contractor's phone number and name. I got a text message as well. When the techs came out, they were amazing. They not just replaced the motor, they also did lube on the other side of the door, and they went above and beyond. Since they came out, the door opener has been working as it should.

For our claim with the oven, there was so much gas coming out of the igniter. The tech replaced the part. Everything's functioning perfectly now. But for the dishwasher claim, it took a month to get the board.

I had a standard service call to check the heating system before the wintertime because if something breaks and it's not maintained, American Home Shield won't cover it. There was one technician and he was very thorough, professional and responsible. He went over everything with me.

I ordered a stove, and a company delivered it yesterday. When I purchased it, they said the people that delivered were gonna install. But when they came in, they said they couldn't install it. I have it sitting in the middle of my kitchen floor now. I was on the phone yesterday with the people, and they said I have to get my own plumber to install it. When I purchased the oven, they even charged me for installing it. When American Home Shield said they closed the claim, they had enough money in there for me to get it installed. They said that's all they can pay. They're not gonna pay anything for me to get a plumber because it was already figured out in the agreement.

American Home Shield did a good job. I had a washing machine that the pump went out and it wasn't pumping water out. The guy was friendly. He ordered the part, came back, put it in. It was good. The garage door before that, the guy was knowledgeable and helpful and even increased the other garage door thing for me as a courtesy. My wife said the technician this last time was real nice. We like the peace of mind knowing that if the house gets older and some of my items need maintenance, it's not gonna break the budget.

I called AHS on the phone to submit an AC claim and the tech from J&J Mechanical came out two hours later, which exceeded my expectations. I've been with AHS for a pretty while and I like it.

The technicians they send out are not the best. Most of the time I've had service, I've had doubts about the skill level of the technicians. They didn't identify the problem correctly once. Then they identified it and I had to get another service provider. Somewhere in that process, a technician caused a problem which was just disconnecting a wire. So, they had to come back and fix that.

We enjoy the peace of mind that comes from if something goes wrong with something that falls under the coverage with American Home Shield, we know what we're going to pay. One of the things that we like too is, depending upon the thing that's wrong, if there are other things that fall under the umbrella of that vendor, then we can chuck those in as well, which we did recently. The value added is great. Hobbs Central Appliance recently came out. My wife was the one that was on site both times when they came and she said they did a good job.

American Home Shield has gotten better from when I first had them. Their response time, getting here and getting a resolution done, I've noticed improvements in that area. I get a call back usually immediately within the first day and set up an appointment. The contractors are good too. They're nice and courteous, and they explain what's happening. I've been using American Home Shield for years, and I would continue to use them and recommend them.

Amazing Comfort did well with our AC claim. They came out the next day after I filed the claim. The AC was leaking gas and they took care of it. They're nice people and I'm dealing with them again. They're getting ready to put a generator in my house that they referred.

The service is great. I had their warranty on a different house and never been an issue. I had a claim for the air conditioning. It would turn on and then it would turn off suddenly. The customer service of the contractor was bad. Whoever answered the phone was rude. I don't like their customer service. But the technician was very, very professional. He was on time and he was able to fix the air conditioning fast.

American Home Shield has been good the couple of times that I've used them. The techs have been absolutely wonderful too. I had a repair on a dryer, and they ended up having to replace it because the repair was not going to be worth it. I was very thrilled with that. The benefit to having American Home Shield is I didn't have to go out and purchase a new dryer. The $108 is a fair deposit, versus paying the market price for the replacement or even repair of an item. I like it. Now, my refrigerator stopped cooling, so they're doing a repair on that.

I have recommended American Home Shield to a number of people. If I have a problem, I make a call to them or put it on the site, and they send someone out. They come out within two or three days. There was only one instance where a repairman came out and he was a complete idiot. He said there was another problem, which was not true. I called American Home Shield out, and they sent someone else out. That guy found the problem in five minutes and fixed it.

The service is not what I thought it would be. I called them out and they went out to fix my faucet that was broken. They charged me 125 and said they couldn’t fix it. Then my sink stopped up and they just plunged it out, which cost me 125. They said I would have to buy a sink and then call again to pay another 125. I thought they’d fix everything. I'm disappointed with that. But it’s too early now. That’s just one time.

The motor in the back of my refrigerator was freezing. AHS gave us what the company name was and when they were gonna show up. They provided excellent service. I recommend AHS to everybody.

I like American Home Shield. Recently, a technician came out and repaired the icemaker. He had knowledge of what he was repairing. I’m also glad because American Home Shield didn’t hesitate. It was not a long time waiting to get a technician to come out to fix it. I like the turnaround time for service. They are true to their word on getting me satisfied with it. So far, I had two technicians who came out back to back. Both knew what they were doing. I wish I had them a long time ago.

I'm not happy. I got a new hot water heater but it cost me $1,000 and American Home Shield took $100 out of my debit card. The plumber wanted $1,200 for the water heater. I got him down to $1,000 'cause I had cash money. I had no hot water for four days, so I had to get it put back on. The plumber said American Home Shield was slow on getting out the water heater. I had no water on Saturday morning. I called them up. I couldn't call them back till Monday because they don't work on weekends. I called them back Monday, and they told me they'd be getting it out soon. Then they called me on Wednesday morning, said it was coming in, and they were gonna be putting it in.

I requested AHS to service my refrigerator, then I used them again for my microwave that was not working. I requested the service through my app and it was very easy. Then, the techs came and fixed it so fast. I really liked them and everything is perfect now.

I had two claims to American Home Shield recently. One was a microwave, which took a while, but they had to order the part and they fixed it. The technician took the old one with him and did a great job. He was very friendly and nice. The other one is my air conditioner, and we're playing phone tag on that. The first inspector said that it was broken and it was broken because there wasn't enough air intake for it, which was not true. I disagreed with that, so I had AHS send out another inspector who said, “No, it's just broken air intakes.” They're supposed to be replacing it, but I'm waiting for a callback from them. I haven't heard from them for about four days.

Service has been okay. I had a leak on my toilet and the techs fixed it. I had a pretty good experience with them. I'm managing 10 different units so we use AHS quite often. It minimizes unexpected expenses. I know it's $700 a year and it's not going to be a lot more than that. Also, there are some limitations on the coverage but those are things I know ahead of time.

I showed my plumbing issue to a rep through a video call. It was a water heater problem in the garage. The tech that came was nice. He told us what pipe was bad, which was good, and the problem. It was too old. Everything is very good now. I'm very satisfied. American Home Shield is great and people should get it. If something breaks, the home warranty covers it.

American Home Shield is good about getting people out. I can call in and get something repaired quickly. And instead of having to pay $500 or a $6,000 bill depending on what it is, I just pay the $100. AHS sent Mr. Rooter Plumbing before and I wasn’t happy with their work. But the guy they sent this time was good. He was on time and fixed it quickly. He was professional compared to the others AHS sent in the past. So, I was more pleased with them this time.

We're not very happy with AHS right at the moment. We had a man come out and check the refrigerator twice. He ordered parts and installed them but the refrigerator is still freezing everything that's in it. It's costing us a lot of money to replace this stuff, with inflation and the price of food. When my wife tried to call, she was getting the runaround. She was told she had to resend all the information she had sent them and this was after the second repair. If we have to keep replacing the food and or replace the refrigerator, that's gonna be a major bite in our budget. I don't think AHS is cost-effective.

The garage door wouldn't open anymore. Come to find out it was a busted spring. When I read my policy, it said everything with the garage door and the track were covered. But it says nothing about the spring not being covered. Make sure you know what's covered and not. Other than that, most of the vendors have been okay.

When the contractor came out for the AC, they replaced something. But then it started to make this really loud sound. So I had them come back out to look at it because it sounded like it was gonna break. It was working when the tech got there. So there wasn't really much he can do. But I recorded it when the AC was doing it so the tech could hear the sound. He said that sound is normal when it's overheating. My baby was sleeping the whole time when this guy came. He was very quiet and did what he needed to do and explained to me the best that he could. He was great. The unit is working, but it still makes that sound occasionally. Overall, I had great experience with American Home Shield. Everything has been really quick. Everything has been fixed. All the contractors have been great.

We had a lot of old appliances and it was time to cover them. We've had American Home Shield for less than a year. We had an issue with our dryer as the start switch broke off. Sears came out and they were fine but it took a long time to get the part. That aside, our dryer is working normally now.

We want protection over the cost of fixing things. American Home Shield is a good plan and they have a quick response. When a part of the garage door opener went out, they replaced the part. That took the tech less than one hour. Check out this home warranty.

The washing machine was running continuously unless I unplug it from the outlet which began the week prior to me calling 911 Appliance and having them come out. They were quick to respond and it turned out there was some circuit board issue. The tech had to order a part and he came back a couple of weeks later and replaced it. Everything's working ever since. The contractor was excellent and I’d refer them again. My in-laws had American Home Shield and they had an issue, and AHS took care of them and thought it was something that I probably should consider. It's been a great experience so far.

The toilet was leaking. The contractor said the wax ring under the toilet had basically dissolved. So they put a new wax ring under it, but there is now floor damage. But overall, everything's good with American Home Shield so far. Anytime I've had a problem, they've been very prompt with getting somebody out there to fix it.

The toilet tank was leaking and AHS assigned Kintex Plumbing to my claim. They had come out before for other work that I have had with American Home Shield, and they're always fast and professional. This time, my experience was nice and easy. Overall, I'm happy with AHS. Anytime I have an issue, most of the time, they can resolve it.

American Home Shield is happy to take your money, and provide horrible services. First you pay your 100 bucks to have them diagnose the problem with a contracted company, and then the fights begin. AHS installed a water heater in 2019, it started leaking 3 weeks ago, I called, paid my $100, a plumbing company came out, and had to get permission from AHS to fix the problem and that’s when the games begin.

My water heater was leaking and when Bear Plumbing came out, they said that the water heater itself was covered but they said that I needed to bring it up to the current code and so I needed some extra plumbing and reconfiguring. I ended up paying almost $3,000 out of pocket. Also, the guy ended up pulling my phone out of my hand and giving himself a 5-star review on my phone. He said he was the owner of the plumbing company. In the couple of times I've called AHS, they said that things weren't covered or I ended up having to pay out of pocket for things. I don't know if it's worth the monthly fee or if I'm better off just paying for repairs out of pocket.

Our garage door won't close. The techs did an adjustment. A home warranty is easy to call. You can get your money back but not all but at least you have something covered. I hope that AHS can cover the whole amount instead of just a portion. Usually, you pay more than half of the cost.

I like AHS. But what's been a frustrating part of it is getting contractors. For example, we've had a couple of times where we've needed an item repaired, and we couldn't get a contractor out for quite a few days. Most recently, we had our washer stopped working. I called them, put the service request in, but they weren't going to be able to have somebody come out for almost a week.

I didn't see that much of a benefit to the home warranty. They don't cover this and that and half of what I wanted to have done didn't get done. The frustrating part is the person saying that somebody would call me within 24 hours. But 24 hours went by and I didn't get a call. I figured I’d give it an extra day but 48 hours went by and I didn't get a call. I called up and they said it's gonna take a little bit longer since I live in such a small town, which is true. I get that. I gave them some more time but I didn't get a call.

We had a microwave repair done through the contractor. I put my request with American Home Shield in the evening one day, and the contractor called me the next morning to schedule. They were out within two days at the most. Gary, the guy that came out, was timely, friendly, and had good communication. He explained everything well to me. And the microwave is working again, so he did his job.

I recently had a plumbing issue, and I was expecting to have to wait several days, but it was solved very quickly. The repair people came the same day and they were great. It was much better than I expected, and the fix was really easy. Overall, we were very satisfied with that service. Keep up the quick turnaround.

I like the service generally. Some of the things that have happened were not their fault. Like it took a long time to get my wall oven replaced. My granddaughter put a Shrinky Dinks in there. The oven was fine, but it did damage to the microwave above. It took close to 10 months to get a new one because it wasn't in supply. So I had to keep calling and calling and calling. But Home Shield is pretty good about getting me a person out here. It's dependable. It's nice to have someone like a retainer that you can get to fix stuff when stuff gets broken. The claims have been easy to submit. Everyone I've worked with so far seemed to have taken care of my claims in a timely manner.

All American Plumbing & Rooter came out to service three of our toilets. The mechanism inside one of them was not working. On the other one, you had to hold down the handle for a while before it would completely flush. Another one was clogged. They came the first day and replaced two of the mechanisms inside two of the toilets. We thought everything was fixed with all of them, but afterwards, I realized one of the toilets kept running. I called and asked if they could come back because one of the toilets was not fixed. They said I had a submit another request through American Home Shield for them to return before they could put me on the schedule. I did that. They weren't able to come two days later, but they fixed that toilet completely. There were two other issues going on with it that they had to fix that they didn't realize the first time that they were here.

The hole underneath my sink was all soaked and there was water on the ground. We turned off the sink but we could still hear water, and still, there was water. So, I called American Home Shield and unfortunately, we always speak to people from another country. We never get to speak to Americans. Other than that, somebody came out and he was like, “Oh, it’s your faucet.” They ended up ordering a faucet and when they came in to put it in, the faucet was defective. It was not their fault. They were like, “Oh, my God. I'm so sorry.” They were really nice guys. They got another faucet, came in, put it in and everything was good, but then, when you turn the right thing on for cold water, it was doing hot water and the other one was doing cold. I know the guy was training somebody who is learning to plumb. So, I called and I said, “I think the guy accidentally did it backwards.” The person said, “Okay. Well, we'll have him come back out.”

My fan wasn't turning in the unit and it wasn't cooling. I did the claim on the American Home Shield website and I liked it. The first few days, I didn't hear anything. It was on the third day that they confirmed the appointment. They said the contractor, Mikes Clean Air, will be calling me within that day and will be setting up a time. They then came out and fixed the unit. The tech was very professional and nice. He took his shoes off and he handled the situation. My sister was very impressed. She called and told me how good he was.

I like American Home Shield. They give me peace of mind. Their process is very fast and efficient. They replaced my water heater. Everything was perfect.

Our microwave died. It took two visits but the contractor was able to fix it.

The heating and air conditioning contractors that come to the house are very good. But the ones that come out for appliances are the mom-and-pop type shops that are just one or two guys, and their service is not very good. Silver Star was the second one that came out. The one prior to that was 5 Star. They don’t answer their phone. I have to text them and it takes them three or four days to get back to me. And their time to come out was a six-hour time slot.

We filed a claim and we have used American Home Shield for a free HVAC tune-up for the season. My boyfriend said they were quick and everything was good. It was the same company that came out for our service call as well. They could have been a smidge more thorough, but I'm not an HVAC expert. They said that it was just the batteries in our thermostat that needed to be replaced so we had already replaced them, and it was working fine by the time they got to the house for the service call. It took some time for the new batteries to kick in. But after they told us, we just dealt with it. I've told a few people so far that I know American Home Shield, and to get a home warranty. AHS came with our house and it's a good peace of mind to have to know that it's a backup in case unexpected expenses occur.

The air conditioner wasn't producing cold air and the fan wasn't turning. American Home Shield said that if you didn't hear anything within a few hours, I could give the contractor a call. So I gave them a call and the rep got me scheduled right away. They were all busy at that time. When the guy came out, he fixed it. He said the capacitor was bad and he changed that out and was on his way. It works good now. They were very professional, and on time.

I had issues with plumbing and the garage door and both were handled the next day. I’ve been very happy with American Home Shield. It's all been very much user-friendly online and I’ve not had any problems or miscommunications. All have been relatively straightforward and you get the benefit of getting a contractor or technician to respond as soon as you initiate the request.

I had a problem with a garbage disposal and the plumber who came out thought it was an electrical issue. American Home Shield sent an electrician out and he found a problem. But it wasn't electric. It was in the garbage disposal and it's all fixed.

Ideal Electric, the contractor, came out because the fan wasn’t working in the master bedroom. They turned the knob and it was loose, and then they pulled the chain. We like American Home Shield’s service. They’ve always done us right.

I had a water heater issue. I called AHS and it was great. The techs were really good. As soon as they had the parts from American Home Shield, then they okayed it. They did it right away. One day, they came in and replaced it within four hours.

AHS is very difficult to deal with and they cut corners to save cost as much as they can. Their customer service reps just give you a canned response and you can't get past the person you're talking to to get to anybody else who can make a logical decision. The companies that they want to assign are awful, too. The contractor that we had, Governor's Electric, was a one-off case where they were really great to work with. But for the other ones, when you look at their reviews online, they are the worst of the worst. Then, you can't tell AHS that you don't want this really awful company coming out to your house. You don't have a choice. So, they pay you a nickel on the dollar to hire your own company to fix the problem.

My water heater was about ready to rush out and pop. I did a claim via the internet as I have not gotten a phone number for American Home Shield. And because it was on a weekend, it took a few days altogether to get the issue fixed completely. I didn't have any hot water and I didn't take shower for about five days. But that was okay. That wasn't their fault. When the repair people came out to check, they took the copper pipe off and it burst and water sprayed all over the place. The unit needed to be replaced and it was only a very short period of time before I would have had to clean up a mess in the garage. The repair people did a great job replacing the unit.

It's been good with American Home Shield. When the water wasn't getting hot, they were able to help me get that fixed. American Home Shield is very quick. They call you the next day then they go ahead and schedule you someone ASAP, so you don't have to wait for weeks at a time.

American Home Shield covers pretty much from A to Z, including plumbing and hot water heaters. You can select what you want to cover. You don't have to do A to Z. It all depends on the homeowner or the renter or whatever is needing to have things fixed. I had a couple of issues here recently and they have been taken care of. The technicians have been very pleasant and professional. They know what they're doing and get things done in a timely manner. The only thing is I'm still waiting for a part for one of my items that the provider’s getting. It’s just delayed in getting that fixed on my garage. Other than that, my experience has been very good.

When I've had issues with anything in the house, American Home Shield covered it. It's doing as it promises. The contractor for the AC did a good job. They came in on time and they fixed the problem as soon as they could get the part.

American Home Shield had Royal Plumbing out twice for two different cases, and the most recent one was when we had a copper hot water line with a pinhole sized leak in the middle of pipe. I did the best I could to stem the water coming out, then it took Royal Plumbing about a week to come out. There was a bit of a delay because of elevated service, but they called me and let me know. The plumber who came was pleasant. He told me what he was here to do, and he had to run out and get parts after he looked at the water line. When he came back, he did the job right the first time and fixed the issue.

American Home Shield seems to be pretty decent for a warranty company. Sometimes it takes a long time to get people out or they need a part and it takes a couple of weeks to get it, which is annoying, but overall, I'm satisfied. Also, their online portal doesn't have enough selections in the dropdown. I live in an older house so I have things like a boiler instead of traditional HVAC. There have been times when I had to call them over and over to remind them that the people that they're assigning don't do the service that I need and that's a little annoying.

The techs came in a couple of weeks. They were on time but the door is a little wobbly now. Other than that, there was no problem. AHS was very good at taking care of the claim quickly. They were responsive and they do what they say. They have also covered my washing machine.

When I submitted my air conditioning claim, I call the American Home Shield number and it was that easy. Then, they contacted an air condition place, I paid the service fee, and that was it. The tech from American Air Condition and Heating Co. was an expert. He treated my home and me with respect. He gave me a rundown of what he was doing and how he was doing. I was well-pleased with the service that I got.

Whenever I have an issue at home, I put in a ticket for it and American Home Shield gets a service technician to fix the problem. They've been doing what they said they were gonna do. Also, the techs have been professional and they fix the problem. Having AHS as a warranty gives me a rest of mind where I know I don't have to worry about a lot of out of pocket expenses.

I have two properties rented out with tenants and I have them both covered on American Home Shield, plus my house. The air conditioning suddenly went out, I called, the AC guy did a good job and fixed the problem. The AC is blowing cold again. Everything was terrific. My tenant was very happy. American Home Shield is a good company. My mom also has her condo covered on it and we had the refrigerator repaired. It was very well done. I would recommend AHS.

American Home Shield has been very responsive and problem resolution has also been high on the list as well. We've been very happy with them. It has proven to be very useful. Things invariably come up owning a home or a condo and it's been good. Our centralized system was not cooling properly and the techs were very professional and timely. They were on site less than an hour.

We raised an issue with our air conditioner recently. A service person came, went directly to the AC, and identified straight away the issue as to why the AC was turning off. He did a lot of clean-up. He cut the pipe and removed all the trash in the pipes. He repeated it and he showed me. He told me I needed to take care of my AC every year. He showed me other ways we could do yearly maintenance and how to change the air filters. He told me and showed me clearly where the issue was. We were very happy about his visit. The person was very friendly and he educated me about a lot of different things.

The air conditioner wasn’t cooling. I did a claim through American Home Shield's web portal. I've used it several times. I've had AHS for almost four years now, and they're a great company. I never had any issues with them at all.

I submitted the claim because my upstairs heating system did not work. Amazing Comfort came around four times and it was a different issue every time they came out. Initially, they said it was a relay switch. Then they said it was a motor and it took three weeks that motor got in. By that time, I spent the whole summer without air and I had to call them to follow up. When they brought that motor in, it was an aftermarket motor and it was so loud that I couldn't even sleep in the house. So, I told them at that point that I couldn't have this motor. They said they'd see if they could do something and that they'd talk to someone, But nobody did anything. When I called them back, they said there was nothing else they could do and that they closed that ticket out.

I've used AHS once for the dishwasher. So far, so good. The tech called and said he was on his way. It didn't even take him an hour to get it fixed because it was a drain or a plug.

I had lost three different lights in the house. I had tried to flip the breaker myself, but it didn't work. Jim Conrad Electric came out and did a good job. They said that my breaker had gone out on me. They replaced the breaker for me. I'm happy with that claim, but not with the other. J&J Pumps came out here. I told American Home Shield they're known for being rip-offs. American Home Shield wouldn't cover what happened because J&J Pumps said it was a pre-existing condition and tried to get $23,000 out of me. It wasn't a pre-existing condition. It had happened while I was away. My mom and I had gone out of town, and when we came back, the water was shooting out of the ground. It was something that was supposed to be covered, but American Home Shield only would let me use the biggest rip off people in town. In order for me to be able to pay for it, I went with the trustworthy people in town, Dearman Pump, and I got by with $9,000 instead of the $23,000 and some change.

I noticed a smell and when I opened my water heater door, I saw there was water everywhere. It was shooting out of one of the pipes. Thank God, Arsenal Plumbing came the next day and fixed it. They replaced both of the pipes that were leaking. The same company had come to fix my toilets that another company never fixed. They do a good job. I asked for them ‘cause I was happy with their work. The first company that was ever sent out by American Home Shield didn't do anything. The guy didn't touch it. I kept calling back and saying they never fixed the job.

The appliances that Gary Appliance Repair came over to look at was my refrigerator door, my stove and my washing machine. The techs were very nice, professional, got straight to work and looked at the problem. They fixed the washer that day, had to order a part for the refrigerator, and then had to submit the issue with the oven to American Home Shield.

American Home Shield did good. They're a very good company. The service people that I've spoken with are knowledgeable. AHS got me to some good companies that I went though. It has been reliable. You should look into it. Recently, the freezer blew out. The contractor told me what was wrong. They had to order the part. It came in. They had to set up another appointment and got it done.

Water was running across the floor in the storage room. The last company that came rectified what the first company did not. The one I had a problem with was Whitney and the guy tricked me out of $100. He made the problem worse. I called AHS back and complained about the problem not being fixed. So, they sent the second company out.

There was a capacitor on our AC that blew out on the condenser outside. I submitted a claim online and the AHS website was very simple to use. They assigned Air Max to my claim and they were great. Then, the service tech who came out was Blake and he was awesome.

The tech who came for my plumbing issue was good and I'm happy with him. The furnace guy was really good too. An electrician also came for my cooking range and washer. He fixed the washer and he order parts for my cooking range. Half the job is still pending for three weeks. One day before the 18th, the tech called me and said he would be coming on the 18th. But he didn't show up. From that day up till now, I have not gotten any calls and nobody has shown up.

A1 Mitchell's Heating & Cooling is very honest. They have worked on my unit before and they've been doing a very good job. Recently, the unit wasn't working again. They had some adjustments to make to it. Another time, they had to put freon in it. However, American Home Shield hires people that can't speak very good English. It's very difficult to understand them. Sometimes the phone will ring and ring but we can't get ahold of them when we have a problem. I'm very unhappy about that. Also, it takes so long for them to get in contact with us. We have to keep after them to get results.

The base of the toilet was loose and it was leaking. We called American Home Shield and the contracting company came out and fixed it. They got it resolved within a week. The condo is located 15 miles from Sacramento, California and sometimes, it's hard to get somebody who wants to come out to Woodland to fix anything. So, we end up having to wait a little bit. But other than that, I don't have a problem with AHS.

All this time, American Home Shield has been good to me. Jones Heating and Cooling recently fixed my air conditioner and American Home Shield paid for it. I’m on their plan where I pay $100 then they pay the rest.

We've been customers a long time, and I find it easier to get the service by phone. Recently, there was something with the garbage disposal. The guy who came showed me what was wrong and took care of it. He was in and out, and everything was good. We've recommended American Home Shield to all our friends, and a lot of them have signed up.

I have been with American Home Shield for over 20 years for different policies on different properties and there's a lot that can be improved upon. I signed up for well pump coverage and it did not get added to the policy. When I needed it, I couldn't get it because they didn't believe that I added it. But I don't have any control if I asked the agent to add it and they didn't. Also, the wait time over the phone is extreme. My mother and father are 93 and 94 respectively and they don't know how to use the computer. It's criminal that the wait time is like that. That aside, I can't imagine not having a home warranty. It's just not very user-friendly. As a business owner also, I prefer to err on the side of the customer even if it cost me money. In the long run, it will pay me because they won't be talking smack.

I’m very satisfied with American Home Shield because every time I have a problem, it takes a little time, but their contractor comes here. I called them recently, spoke to the agent and explained to her the problem that I was having. The garbage disposal was not functioning. The electrical company came and fixed the problem. The garbage disposal switch was not on. The electrician turned it on then he reset the button. That was when it started running. He explained to me that next time, if that happens, that's what I have to do.

My dryer stopped getting hot. I called American Home Shield and the guy came out and said the thermostat had went out on it. He was very friendly, and professional. He let me know everything he was doing, and he showed me what was wrong and when it was fixed. Since the day he left, everything was working perfect.

I called AHS right away when I had an issue and the contractor came out in about a week. It was good with the contractor and they got it on the same day.

I was made aware once the plumber came out that the screws that hold the water tank and the bowl were already somewhat old to where the seal that is between the bowl and the tank was already worn and torn out. The plumber was able to repair it in a timely manner.

We needed some home service and we found out that their service was useful. We’ve gotten favorable experiences from all the contractors. Everything that they've done had been done right the first time.

My washer stopped working and the techs came out and fixed it. I would recommend American Home Shield if you're a homeowner. I've never heard of some of these places that AHS has contracts with though. They should look for more local places that we're familiar with.

My fridge needed repair. I scheduled for service online and got a call the next business day. A person came out and ordered parts. This was followed by an install once the parts came in. The only delay was for parts as they're hard to get. That aside, the technician was among the best that I've ever seen. I also had a claim for my Ac and that was an easy repair. There was great scheduling and the people were professional. I have peace of mind with American Home Shield in case of a major issue. All was well.

The back wall on the inside of the refrigerator filled up with ice. It turned out to be some thermostat and a fan that wasn't working properly. It took the contractor a couple of trips to fix it. But I was pleased with them.

I had a claim about my garage electricity not working in my garage. I have no electricity out there and techs came out. In the claim, it said telephone wiring. I kept calling and letting them know it was not the telephone wiring but the electricity. One tech said the lines were cut and American Home Shield denied my claim. But that wasn't true. I was really shocked about that because I thought I would have some electricity in my garage. That's a waste of $100 for me and I didn't even get the issue fixed. I let it go but I'm not happy about that claim and with the tech because he seemed lazy and he didn't want to do anything. I had the same contractor out here before and it was a different person and they were great. Other than that, I'm happy about the rest of my claims. American Home Shield is 100% worth it. The coverage makes me feel peace of mind because if something breaks in my home, I know I can depend on them to help me.

AHS is great. During the summer, it takes a little bit longer for AC units to get looked at. But other than that, they come out within a couple of days and they take care of the problem. I had a claim when there was a loud noise coming from the AC unit. Comfort First Heating & Cooling came out and troubleshot it. Then, they ordered the part, came back out, and fixed the unit.

AHS has been great to have. This is a lifesaver. Recently, there was a water line in the wall of the garage that burst. They sent out Rooter King. They took care of that.

We had several things worked on. We always called American Home Shield on it and we have always had good service with everyone. They always have good people out here. They have always been professional with the refrigerator. We've had just about all of our appliances at one time worked on. They’ve replaced a a couple of ceiling fans. So, it has been wonderful. Our stuff is old and they’re good about working on it.

American Home Shield needs to have a plan in place for people with special needs for holiday and weekend times. When they need help with something in their house, they should have a list of contractors who will work with them on holidays and weekends. Also, if AHS is going to tell you that they're going to have somebody get back to you within a certain amount of time, they need to be aware that they have told people that and keep track of it somehow. And if they give you a number to call the repair people, they need to know that somebody is going to answer that phone call, if you call that repair. Because a lot of times, if you call the number, it goes to an answering machine. If you call Friday before they close, and they don't check their messages before they close, you don't hear from till after Monday.

I put in a claim for the hot water heater but it was never approved by American Home Shield. I told them that the home was new to us. The contractor came out and checked where the water heater comes out. They saw two little wires that had caught fire. Because of that, we were rejected because they said we had caused it. I told them we recently moved in here and those wires had to be replaced because it was not letting the spa heat up. They said that my policy doesn't cover the replacement of the wires. I was very dissatisfied.

My heating system wouldn't turn on, so I didn't have heat. The tech repaired two items in the mechanical room, related to the boiler. He had to get additional parts at one point, but that was the same day. American Home Shield has, for the most part, been responsive, so I haven't looked into any other vendors. Sometimes, there are things that are not under their control, like getting an appliance or part and waiting for that. That has nothing to do with American Home Shield, but just the supply chain. Currently, I have a leak in the pipe in the attic and they didn't have somebody to recommend, so they gave me authorization to look for somebody locally. I'm trying to set up a plumber to come out.

We've had a couple of things come up and so far, the service has been good. Ameri-Tech Locksmith came out very quickly for a rekey and did a great job. I just had to make a service request this morning for a roof leak.

We've been with American Home Shield for 20 plus years and we are thinking of changing. It becomes so difficult to deal with them at a consumer level. We had a water heater problem and they didn't give us enough money to replace it. Also, they put us off. The repairs were way too far out and I'm not just talking about COVID times. The last couple of contractors locally has been great and there were no replacements needed but when there's a bigger issue, it's a huge problem.

I am submitted the service request for a 2+ yr old AC unit. I did complete inspection 1 yr back and no issues found. I purchased the contract with AHS in Sept 1st week. They activated the contract in Oct. I created a service request after 10 days activation as I see my AC unit power was tripped. They sent the technician for inspection. After inspection, they sent the additional payment request for the cost. I agreed to pay as I am aware of my plan coverage. After 2 days they completely denied the service request. I spoke to 3 different customer service members. Each person said, different reason. Very poor customer support team. They said some technical terminology, which common people will not understand. They said as per agreement policy #### this was not covered.

Be VERY cautious when signing up with American Home Shield. Read ALL their fine print. They will auto-renew your contract without any notification. I called in 3 separate times to cancel the policy, but mysteriously they had no record of my calls and continued to charge me. I finally had to do a stop pay on my credit and then they had the audacity to send me a $200 bill for cancelling. Worst company ever to do business with.

The shower thing broke off. I reached out to American Home Shield and they responded pretty quickly. The turnaround time met my expectations. The tech had the part on his truck. Everything was good.

My refrigerator wasn't cooling at all and I lost everything in my freezer and the refrigerator. American Home Shield scheduled two people with me and the first person who came couldn’t fix it. The second time, I called him up and the guy said he told AHS to take him off the list because he got in a car accident and he couldn’t fix it. I had to wait again for another person to come. When you explain to a person that they can't repair the refrigerator, they should know. I explained to the lady that this refrigerator was only done by Sears the last time it happened. Finally, the same guy that repaired it the first time came out. He tried to fix it but it didn’t work and he told me I needed the compressor again. It took three days but it’s working now.

I like American Home Shield pretty well. We've extended it usually every year from the initial purchase of our home. We've got some great use out of it. More recently, we had a couple of hiccups with our service requests. The last we heard was that I got some text that said, "Oh, we're assessing what your cost will be." So, I'm not sure what they're doing and what they know or what they don't know. They did the plumbing. We got through that, but we had another service request. As they always do, AHS quickly identified the contractor to complete the work. The problem we were having was with our front door camera. It's hardwired into the wall, like an interior of the house, but it has like the doorbell. It's not Ring, but it's a doorbell that works off of our Google camera system.

I had a claim for the garbage disposal thing on the kitchen faucet that wasn't working. A tech fixed the problem but he didn't connect the dishwasher pipe back into it and left it openly hanging. Luckily, I saw that because if I had the dishwasher on, my whole kitchen would be full of water. I called the tech back. He came back and fixed it. I also had a claim for the garage door and that was great. The tech was top-notch. American Home Shield is working well for me. Occasionally, you see some not so great guys coming in and working on things. But overall, I'm happy.

I'm getting to the point where I wanna shop around. American Home Shield have fixed things, but mostly no. I'm getting charged every time somebody comes out here, but there's no guarantee that they would fix anything. I called somebody for my shower, it didn't get fixed. I called somebody for a sink that didn't get fixed. I called someone for my washing machine. And the contractor was supposed to come back and fix it. They said they're waiting on parts, but nobody's coming back. They're personable. It's just that they're not returning like they say that they're going to. That is my biggest issue. It's very irritating.

My washer wouldn't function, because the lock was broken and the door wouldn't lock. The tumbler wasn't going around. At the time I called, I talked to an agent, but she didn't schedule the service over the phone that day, because she didn't have anyone on the computer in our area. She had to look it up then call back later with who was gonna work on my washer. When the repair people came, it was okay. I was at work that day, so my sister was the one who dealt with them. Overall, I would recommend American Home Shield. I've had good experiences with them.

The toilet in the main bathroom was leaking. Somebody showed up and fixed it. I also had a claim for maintenance on the outdoor AC unit and that was very good. Techs came, checked everything, and made sure the unit was working fine. American Home Shield is nice. I'm not paying much for the fees and that's why I got it. I'm concerned about the prices outside. American Home Shield provides some good benefits on that.

The fan was making a whole bunch of loud noises and my husband called AHS to come and look at it. Affordable Appliance came out and it was the first time they were able to fix it in a timely manner. For this particular claim, AHS did okay but in the past, they did not.

The door switch on my oven was not working properly and it wasn't making the oven think that it was closed. So, it wouldn't turn on. The techs came and ordered the part. Then, a few days later, they came back and fixed it. Everything is fine and the oven is working properly now and we're all happy about it. American Home Shield gives me the assurance that if something is broken in the house, I can call them and with a fee or with deductible, I can get it fixed. It saves me a lot of money that way. The vendors are all good, call in a reasonable time and get the stuff fixed. I highly recommend American Home Shield. It's something that everybody should have.

The service guy came timely and took a look at my washing machine. It could not be repaired so I purchased one and was reimbursed by American Home Shield. I have recommended them several times and still will.

Everything went fine. The contractor came in and asked me what happened and why I needed some work done. So I told them that my water heater gave out. It was a thermostat inside the heater that needed to get replaced. The tech replaced it for free. He was professional and got it done in a timely fashion. So I was happy with that.

I put a claim in to American Home Shield and it was pretty fast. They sent me a confirmation email, and then they told me when somebody would be coming out, and then the day of, the guy texted me, “Oh, I’m 10, 15 minutes away." He showed up and fixed the problem with the washer.

American Home Shield is a great company. They're true to their word. The water heater was leaking water recently. A technician went in and the job was good. They replaced the whole water heater with a new one. This time, the response was quick. It was easier than the last time I did a claim for a refrigerator.

I've had a couple of repairs recently for my refrigerator and my dishwasher. Both went very smoothly and within a very short timeframe with no interruptions to my daily routines. I have tried a few of the other warranties companies and I inevitably end up going back to American Home Shield every time. They offer better coverage, customer service, representation and repair service. They are also more cost-effective.

There are times that we have problems with American Home Shield. A contractor is supposed to be coming to come check our pool pump, but they haven't got back to us. For the claim on the fridge, six technicians came until finally, the sixth one fixed it. It needed to be replaced. The fridge is working, but when it's hot, the ice machine’s not working right.

Everything's been fine with our experience with AHS. With the few dealings we've had with AHS, everybody was helpful.

Wherever the American Home Shield call center is, the people that you're talking to can't transfer you to people at your American Home Shield if you got an issue. They've got to have somebody they can transfer you to that can at least give you guidance on what to do besides call every day. Then, you're on hold for 40 minutes. The pandemic is over, but these companies don't answer their phones. When I had an issue with my refrigerator, every time I called, they would say they were waiting on a part and I needed to call the service provider. But I've called them and they said I had to call AHS. I went back and forth for a long time and it took about three months to get a part. Then finally, they replaced the product. Other than that, AHS has been great on everything else and when I called about other issues, their reps have been wonderful.

The air conditioner compressor had a leak. The techs had to replace the compressor and put in new cooling fluid. They were prompt and did a good job. Everything's working great now. For the most part, AHS has been really prompt in responding to our problems. We're satisfied.

Axis Appliance came out when the icemaker was broken and the oven was not heating up properly. The first tech fixed the icemaker when he came out and they had to get a part for the oven. Then, the second guy came out and he finagled with it for a while and got the oven working fine. I'm very happy with the claim experience.

The guy that AHS sent out was very polite and beyond professional. He came out for a brand spanking new dryer from Best Buy that quit working after about two weeks. Best Buy refused to do anything about, so we thought we'd give AHS a call and they got it fixed. Also, we heard back from the contractor within an hour of making the call and that was impressive. I wasn't expecting it at all.

Service people came out for our sink. There was an issue with the plumbing and a temporary fix. Apparently, there may be some other issues there. That aside, we've been happy with the work done. We are going through another issue right now with our dryer. It's been six weeks and it's still not resolved. That's over a belt. The first company was not communicating very well. They had the belt on order but seemed to not be able to get this. That's not going too well. Other than that, everything seems to be okay. With everything that we had done, American Home Shield has been beneficial so far.

My toilet was dripping into the basement and it turned out the wax seal was broken. I called American Home Shield to put in the claim. I had to do it online once when I had to do my dryer. It was just the knob that you turn and we did the video online. It was cool, me doing that, but that was for naught because it ended up being a disaster zone. After that, I was ready to leave American Home Shield. But they redeemed themselves with Joy Plumbing. They came in, did their work and responded quickly. So, they were a good vendor for AHS to use. It didn't drag on. This time around, American Home Shield came through like they're supposed to. That's what I pay for and what I paid for works like a charm.

Having American Home Shield, there are certain things I don't have to worry about coming out of my pocket to fix. However, it wasn't that good at the beginning ‘cause I had a microwave mess up. They told me to go ahead and buy the microwave then send them the receipt and they’ll review it and pay me up to a certain amount of money. I didn't wanna go through all that, and I just went ahead and bought the microwave. Everything else has been good. I recently had a plumber come out, and he was on time and did something easy.

The most recent claim was for the air conditioner would not turn on. A tech from MJS Mechanical Services came out and he was a nice man and seemed to know what he was doing. I have told others about AHS. Years ago, my hot water heater started leaking and AHS replaced it with no issues.

We had an issue with our refrigerator. The tech said that the refrigerator needed a new part. They ordered, and then they replaced that part, but it didn't fix the problem. I'm a little frustrated right now because we've had a broken refrigerator for two weeks and we still haven't gotten it fixed. I'm trying to get them to come back so they can hopefully authorize the replacement of that refrigerator.

I sent in a claim through the app and it was pretty easy to navigate. It had a decent amount of options to select from. It was pretty straightforward. Then I got a notification through the app, an email, and then the contractor called me. They were quick and nice. They were pretty cool. They knew exactly what was going on. They said the regulator went bad. They repaired it.

American Home Shield works quickly, and the responsiveness and follow-up, overall, is very good. Recently, my microwave wasn't heating. The repair guy came out, identified the problem, ordered the part, and got it fixed right away.

The AC stopped working and the tech replaced the condenser on the day that he came. I’ve only used American Home Shield twice and I don't know how great they are when it comes to emergencies, because usually, they’re air. The last time my water went out and I had no water, it took a couple of days before they got somebody. But the vendors are good.

The air conditioner wasn't blowing cold air. It would come on, go off, and then it would not come back on. I called American Home Shield's service line. I was very pleased with the service. I was very pleased with the customer service rep and everything was on time and I had no problems at all. The contractor was very nice. He took care of the problem. He was in and out. Something else was wrong with the unit, and he checked and fixed it. He was very professional and nice. In each house that I've owned, I've always had American Home Shield. You better get it because it's gonna pay for itself with your breakdown of the largest claims. I always tell others it's better to have something and don't need it than to need and don't have it.

American Home Shield is fine and the biggest thing about having them is getting somebody to come out and look at your stuff. I had a claim for my AC and the techs were able to do the one thing that they needed to get done. They went and came back another day and got a piece of insulation for a hose.

American Home Shield has been responsive. When we make a request to have somebody come out, they come out and take a look quickly. So, that's nice. Recently, the contractor came to take a look at our electrical panel and some of the electrical that went to the pool lights as well. The panel is old and some of the breakers that have been put in look like they're not in securely and a bunch of the wiring coming into it isn't being secured with clamps and to code. And the pool light is not turning on. There's a GFCI outlet that has the pool light and the spotlight downstream from it, and it keeps tripping. So, there are some faults happening on the lines with the pool light or the spotlight. They came to take a look at that. They said that the home warranty didn't cover pool equipment. So, they made a recommendation to do work on the panel, but that was not approved. So, no work got done.

The contractor came out to work on our air conditioner and we decided to purchase new air conditioners. The last claim, they came out to fix the air conditioner. It was unable to be fixed because it was messed up and it's old, and we were having difficulty. It was just a short time from the time that we had decided to get new air conditioners. I enjoy working with American Home Shield. It takes a lot of stress off of me. And as far as Texas Heating and Air, Tim was a great individual to work with.

A contractor came quickly for the dishwasher. It went well with them.

American Home Shield is there when I need them. I won't have to worry about understanding how to fix multiple, different things that might go wrong with appliances and other things in my residence. They have good contractors that come out. It's like a one-stop shop. You contact them. They send the right person out. They fix it. Recently, I've had a plumber to come out and refix some line on my refrigerator. He was in and out in 10 minutes.

The service provided by Comfort First Heating & Cooling was really good. The guy that came out was training a younger guy. He knew all about what had happened. He said right away, "If it didn't work for two days, it froze up." He said it was way low on Freon. He also said, "We can come out regularly and just service it." I have a contract with them now. For $16 a month, they'll come out and regularly maintain the HVAC for me. He said, "If anything goes wrong, then it doesn't fall back on you with your warranty company because you have regular maintenance done." Techs also came out for my dishwasher as well. They were also really good.

I needed a service for the microwave over the stove. The tech who came out was good and he said that they would have to order me a whole new microwave. So, I had to wait for that. But the installation of the replacement went pretty well and quickly.

So far, American Home Shield has been on point. They come out there, do what they need to do and leave. I put a request in Friday, and the repair man came out here to the house Wednesday. He had to replace the garbage disposal, and he was professional.

Our hot water tank went out on us in our house and the plan that we have covered that 100%. We didn't have to come out of pocket except for our deductible. Then, within two months, our furnace went out. So, AHS sent a guy out who we absolutely loved. There were some major components in our furnace that had gone bad, so they ordered the parts, got them out here and got it fixed. And it cost me nothing more than my deductible of 125. The contractor who came out was great. It was the owner himself that was out here and that guy was honest and nice.

I had a leaky showerhead and the contractor came out to see if they could fix it. They changed the washers on the stems of the shower handles to stop the leak and they were in and out within half an hour. It was easy to request service and the only issue that I had was on the day that they were supposed to come out, I went back into American Home Shield to see the scheduled time that they were going to come and it wasn't listed there. When I called United Air Temp, they said that they had scheduled me as an emergency visit. So, it was from 8:00 to 12:00 midnight and they were able to accommodate me and gave me a short timeframe. That way, I didn't have to wait around for them the whole day.

I like American Home Shield. They're really professional. I had a dishwasher claim that A & J Sales Enterprises came out for. I submitted the claim by phone and they came out in a couple of days. They had to order some extra parts and they replaced that. It started acting up again yesterday and we called them. They said that they’d replace one part but the second part is no longer available because they no longer make it. They're working with American Home Shield right now to see about replacing the whole unit itself if they can't get that part.