American Home Shield Reviews

Every time I call American Home Shield, it’s $89. The contractors come here for two minutes, and they go. That’s not fair. I don’t know if we’re gonna continue with them after the year or not. I've used them twice. The first claim was for the AC unit. It was a bad experience. The second one was worse. It’s not American Home Shield, it’s the vendors that they use.

We had a dryer that the tech fixed right away as well as a furnace. So, it’s all been good. K & S Heating, the contractor, was very good, professional and nice. We've had American Home Shield for years in multiple homes but I just keep transferring it over because it's good. I recommend it to my kids and anybody else to get one.

The first time I had to call American Home Shield out, they didn’t do anything. They said my contract was too new and they weren't gonna fix my air conditioner or heater. So, I have none at all right now. Still, I highly recommend them. It's nice to have something just in case something goes wrong in your home.

The AC just stopped working and I did the claim online with American Home Shield. On the email, it said that the contractor would reach out to us or we could reach out to them. So, my husband called the same day that we made the claim. They understood it was hot and they got somebody out within 20 minutes of the phone call. They got it all done promptly. They came in, did the normal checks on the inside and outside, and found what it was. The part was small enough and common enough that they had it, and they fixed it right away.

I've had AHS for four years and I've had a good experience. But recently, I'm just having a tough time. My complaint about my pool pump was they sent us people three times. They came and did some patchwork. They said, "Your pool pump is making such vibrating," to the point that I have my bedroom shaking when the pump is on, but they won't replace it. So, I really don't know what's going on. There's one word they're sticking to for the whole year, mechanically no failure. I'm gonna pay for the replacement myself now. Then, I have a thing with my refrigerator, the door doesn't close all the way. It is opened up very easily. So, the cooling is getting affected. Today, they told me all they need to change is the rubber lining. It is brittle because of time. They also told me they couldn't change it because it's bad due to mold. But for the microwave claim, they said they can replace it.

My toilets were running. The techs came out to fix it. They were great.

I probably will look for another home warranty. When Sears did the repairs, they left me what they were going to invoice American Home Shield for, and it was only $95. Is American Home Shield making money off my $145 copay?

I've had good experiences with American Home Shield. Recently, there was no electricity out to the shed. The tech started looking for where the problem was, and checking the fuse boxes, plugs and circuitry, and figured out that it was the fountain out back had a motor that was bad and it was tripping the GFI. It's on a plug-in. If you have an outlet, and it has a little reset button on there, that's where it pops. The tech said I need to get a new motor for the fountain. We can't use it. We just turned it off.

My garage door opener failed. Repair people came out and ended up getting approval from American Home Shield to replace the garage door opener. They replaced it all in about four hours. It was outstanding. American Home Shield was really good. I had two claims in total and both were taken care of really quickly.

The motor on my AC went out so I did a claim with American Home Shield online. The tech was very nice and he gave me step-by-step details. I really liked him. I had one plumber for another claim who just wanted money. He wasn't trying to explain and I told him I wanted him to explain because he was getting my money so I needed to know. With this plumbing issue, the techs were saying that the valves were not covered. I’m coming out of pocket for that. Someone is supposed to be calling within 24 hours but no one called.

Sears came out for my dryer and we had to wait for parts. The only way the claim experience could’ve been better is if they had the parts from the beginning.

American Home Shield is a one way communication to me. They are very aggressive, and there's no compromising. Nobody cares what to do. I am just with them because I am so busy I don't have a time to shop for it. If I have a time, I will definitely change. I have a monthly invoice for $75. But all of a sudden now it's 97. I called them back and they said, "This is our new prices." I said, "Well, did you not even think of speaking to a customer and telling the prices are changing by 20%?" They told me, "Oh, if you want, you can stop the services. Thank you. Bye." But the team that takes the order of anything broken is very good. The reason they're good is because they're sitting in the Philippines. If they were sitting over here, they will be the same like everybody else.

We have used American Home Shield once and it was great. The AC wasn't turning on. We had just been on vacation and we got back, walked in the house, and it was hot in here. The unit never came on until the contractor came out. The only thing that stressed me out about it, and it's probably just the way it works, it took them two days to get here. I wanted them to come the next day. But they didn't come until the day after that. I'm guessing they were busy. That was a bit frustrating because it was hot. But we lived through it. They came and fixed it, and all was good.

We called American Home Shield for the refrigerator. We had to wait for some parts. It took a week or two. But the tech was able to get it fixed.

American Home Shield assigned Loyalty Plumbing to come out and look at the leak. The water was pouring all over our patio, coming out of the utility room where the water heater was. The plumber, Mark, pulled up in a truck and said, “I don't have a new water heater with me, but we can get one.” I said, “It's not the heater. It's underneath the slab, pouring out.” We turned the water on for him and it poured all over the patio. He said, “We’ll have to get a mitigation team out here. There'll be by in an hour,” and left.

My dishwasher broke. I put in a claim online and American Home Shield had Sears call and ask me for information on the unit. They took things like serial numbers. I even sent them a picture of where it was broken and what I felt was wrong with it. Sears then ordered the parts so that it was here when they got here. The part was here when they got here, and then all they had to do was put it on. So, it saved them a trip out, and then they didn't have to come back because they didn't have the part. I am a lot more comfortable with American Home Shield using Sears as their main supplier of work due to the fact that I had had another home warranty company and they kept sending people out that were at the bottom of the barrel as far as people that were working on houses.

No matter what happens or who AHS used to get something fixed, it's always a very small company because they're never in a company car. It's their personal car with some tools in the back. They appear to cater to a certain demographic. I don't care who fixes my stuff. It's just a strange coincidence that no matter what it is, the people speak the same language. Sometimes it's difficult when you're trying to explain something and their English isn't very good. But I can deal with that. They're hard workers. They get the stuff done. They appear to have a good knowledge base on it. Skill set wise, the guy was fine. He had all the tools and got the job fixed.

My AC wasn't cooling like expected and my dampers were malfunctioning. They replaced two dampers in my split zone system. They were courteous and friendly.

I've been with American Home Shield for several years now and if I have a problem, I always call them. One thing I appreciate about them is I don't have to search for somebody to do what I need to be done. I call the home warranty and they contact somebody and send them out. My air conditioner is old and uses the old type of Freon. About every two years, it has to be recharged. I liked the techs that came. American Home Shield is a good plan and I have told people about it. I may have had some people sign up for it.

My air conditioner quit blowing cold air. I did a claim and I was not the most impressed with Home Shield but things were good with the gentleman that came out to work on the air conditioner. The turnaround time was one day, which was quick. We were surprised.

I set up two policies with American Home Shield. The turnaround time to get repairs could be improved. A contractor recently came out for two of the shower control valves. They had both parts so they were able to do them both.

I did a claim for my GE microwave and American Home Shield connected me with a GE person. That was back in July. I work remotely Thursdays and Fridays. I told the GE technician that next Thursday would be fine. A technician came out and was here for two minutes. He said he had to order parts for the microwave. After ordering, he said that the parts were not going to come in for another month. He told me it was gonna be like August 25th. This was in the middle of July. Nobody confirmed any appointments. The parts came in two days later and were stuck in my living room for over a month. I was told that they tried to reach out to me. They have my contact numbers and my email. I received nothing.

Contractors usually fix the problem. But this one, I don't know what's going on with it. They have come three times, but the problem is still the same. My dryer wasn't drying up good. I keep putting it on on. The tech came. He said he fixed it, but the problem wasn't solved. So, I told him again. He said he would change the timer on it. It's worse than it was before. It makes a weird, loud noise. Plus, I can time only one cycle. I could dry now if I put it on time, I put 40 minutes time. Otherwise, none of the other cycle is drying up. Even if I put it on jeans or extra hard, it's not working.

My washing machine went out and AHS sent someone out to repair it. The contractor said it broke because I overloaded it and AHS wouldn't buy me a new one. I said I want a second opinion and AHS sent someone else out. The second contractor said the same thing. I ended up buying my own washing machine. I also had a claim for a 15-year-old microwave that stopped turning. They sent out someone to repair it but it broke again. They called the original GE people and they said the unit is so old. Why didn't AHS just replace it? I hate their services. They are the absolute worst. I'm always shelling out $100 to wait two weeks plus to get somebody to come to look at something.

The service is incredibly difficult and time consuming. It's dealing with too many middle people versus calling directly. I’ve had several different issues where it's taken days to get someone versus calling someone and getting it handled in five minutes.

It's nice having an insurance policy that when something goes wrong, it covers that. During the year, you wonder if you really need it. But all of a sudden, you have a problem and it's all more than worth it. American Home Shield just saved 500 bucks. Technicians dropped off a new washing machine and took the old one. We are entirely happy. We also had another claim where technicians came out and refilled the refrigerant of our AC. They were great guys.

I like American Home Shield. The claim for the AC with Same Day Air Repair was great, other than they never got out the same day like they said. Right now, I'm having a serious problem with the contractor that American Home Shield put on a job here for a plumbing leak. There's a water supply leak in the wall of the shower. The plumbing outfit came out and located where the leak was. They said they were going to have a company come out and open it up and make things right in that respect. Then they'd be back that afternoon to fix the leak. That was two days ago.

I bought the house on the condition that the person selling the house would have insurance to replace anything that went wrong in the first year that I lived there. And it was American Home Shield that they used. Sure enough, I had a furnace, air conditioner, and hot water heater go out within the first year and they were taken care of.

We had a water heater issue and we were up against the wall as far as timing. When I called American Home Shield, they sent someone out. This was the weekend, so they had someone here on Monday and that was the Bear Plumbing. The gentleman came, assessed, and returned with his report to AHS. I'm quasi-satisfied with the report because, as I read the contract, it appeared to me that the water heater was within the terms of the contract to be repaired. However, they denied. It's dubious language. When I spoke with their representative, they were going to refund me part of the payment. I later received a letter saying that they didn't find anything wrong. So, I haven't heard any more about the refund of the payment. But all other areas of their performance was good. They were efficient.

I had a leak from my AC unit upstairs. When my AC people came and put the new AC in, they didn’t connect the drain. So, instead of going to the new drain where it goes out, it went to the old. And it was dripping down to my dining room table downstairs. Whenever I have a contractor that comes out, I would like American Home Shield to give me some sort of paperwork just so I have a record of it. But I didn’t receive that this time. Would I need to contact a plumber for that? Because he said he would send me something, but he never did. Other than that, the techs were awesome. We didn’t know where the water was coming from. We knew it wasn’t my waterline, so we knew it had to be from somewhere else. They didn’t know exactly where the leak was either, and they found out where it was.

The guy, Mike, was nice and patient, and the service was very good. The contractor was the second company that came out because the first one came out and then never even called me back. So, I was happy that this guy even called back. They were in Orlando and it took a while to get the parts. But once he got them, he came out on the same day, took my old one and put the new one in.

American Home Shield makes it seem like they cover so many things, but then when you get down to it, they say, “Oh, no. Actually, can't repair this because X this and Y that. Technically, we don’t cover that. Your contract's gonna say 'but'." My air conditioner was shot and I needed the system to be replaced. They said, “Oh, you can just replace the refrigerant unit in the middle.” So they want me to spend $3,000 on the refrigerant system when the rest of the furnace could go up because that's in their byline. But replacing the system would be less cost to them in the long run. So it doesn't make sense for me financially, and it technically doesn't make sense for them financially. But what they're hoping is that I'll stop being a consumer of theirs in the long run. So it's garbage. I don't like that very much. But they've done good on finding the right contractors. So that's nice.

So far, so good. I needed clarification at one point on what was covered and what wasn't, and we got through that. On the first service I needed, we got it taken care of, and it seems to be going good. There was some clog somewhere in the system. Because they couldn't unstop it at the main valve, they had to empty the septic and reverse flush it. They were knowledgeable, prompt, and seemed to know what we needed done. However, it took out a lot to get the actual right coverage sorted out. American Home Shield's wording on one of the paragraphs that seemed like the septic was not a separate coverage seemed like it was included as either once a year or once a contract thing, but it's its own separate coverage. That wording could be more explicit.

I've had American Home Shield for about 20 years and it's good because I can't do most of the repairs that they can do. They do not pick the best of the best vendors. Instead, they picked the lowest bidder and some are better than others. When my garbage disposal wasn't working, someone came in a day or two after I did a claim and unjammed it.

When something goes wrong in your home, AHS has someone readily available to take care of whatever it is that you have going wrong in your house that’s under warranty. So it's very good. Whenever I have a claim, I just put a phone call in and they assign a company. And they get in touch with me the next day. The techs I've had so far were very professional, on time, and knowledgeable. And they pretty much take care of what they need to take care of.

I had a stoppage and the tech fixed it. I liked him. He was professional and knowledgeable. I was very satisfied with American Home Shield. It's a good, reputable company. I've been dissatisfied with some of the stuff that went on but overall, I like the company.

The seal of our freezer was off so it wasn't staying cold. We had to wait for a part and the tech came back a week later as soon as he got it. AHS's techs have all been very helpful. Get the warranty because you're going to want it.

The AC unit had an electrical malfunction and the claims process was done in a timely manner. The techs were friendly and knowledgeable, and resolved the problem. American Home Shield is very effective and saves money.

The garage door was stuck, and I used American Home Shield and they fixed it. This time, the process was fast. But I had a claim for the cooling system and it took some time to fix. I called the contracted company and they said they were too busy. They said they couldn't come in and it would take them two weeks. I called American Home Shield and I told them if they could find another company. But they said they can't find another company at least for a day because their policy is to wait for a day and if no one attends to the service, then they take time to look for another company. So that was a slow experience. But I have had a fine experience with American Home Shield. You just have to log in, open up a ticket, and they'll call the nearest company that can work on your claim.

I had gone downstairs where the washer and dryer are, and there was water on my carpet down there. We had A-Tech come out and look at it. The tech said he couldn’t fix the leak. So then, Sears was called out. They came out but they couldn’t fix the leak. The tech said it was a backup in the drain on the floor. So, we had to call the plumber. Then the plumber got involved and he said, “The pipe runs behind the washer. It doesn’t have anything to do with the floor.” So, he went and he waited and ran the water.

The service has been good except for the last time. There was a hiccup as far as communication. I had a tech come out. He didn't have the part on his truck. He said he would go back to his shop, call me back and let me know what was going on. But he never called me back. I ended up calling American Home Shield. They told me that it was gonna be replaced, and I went that route. But there was too much timeframe in there to not take care of that service. We went 10 days with this deal before we got this taken care of. American Home Shield needs to make sure that they get back to the customers and let them know what's going on. I should not keep calling them back.

My heat kept running. The tech said the problem was a capacitor. It was pretty quick. He took some stuff up to the system outside and then he came in and went to his truck and went back out. Then he came in and said, "I fixed the problem." He checked the thermostat and made sure everything was working the way it was supposed to. He showed me the part he replaced and it's been okay since.

When the tech came over for the heater, he said that the igniter needed to be replaced because it was not working right. So, he replaced it. He did a good job.

The ladies that answer the calls are very, very nice and helpful. But sometimes when I have a claim, I have to wait for such a long period of time because in my area, there is nobody who can particularly do the work. Even though the other people within the area were able to fix the problem, I have to work with people that American Home Shield has selected in advance. But in the cities, it's not a problem. They respond almost immediately, and the problem is fixed within a day or two.

The refrigerator part was super cold on the bottom and warm on the top. The contractor came the same day I submitted the claim to American Home Shield and the techs were great. They had to get a part and it came in on a Friday afternoon. It didn't get put in until the next Monday. So, it took about a week. But they got that installed fast. The repair would have cost more than what I paid for the insurance. So, the cost is a big benefit and not having to shop for a technician was nice. It was a simple experience with AHS.

American Home Shield covers items and takes care of things. That's what I like the most about them. But their promises have not necessarily panned out in the last few years. With one claim I had, the contractor came and was supposed to be looking at the problem. Their tech said he was going to get the plumbing parts and be back. He would put the information in for the gas leak repairs. But he never came back and the company never contacted me. It's been going on for more than a month now.

The light would come on whenever it felt like it on the inside of the microwave. The numbers on the screen would also do whatever they felt like. Even if you're not using it, the numbers would jump around. Sometimes you would get the microwave started, and the light might not come on on the inside of the microwave. It’s still making the sound as if it's heating it up, but there's no light. The exhaust fan would work when it felt like it. Sometimes it would come on on its own. I placed the claim with American Home Shield, and then they sent someone out.

I've only had to use American Home Shield once or twice and I was satisfied with what they did. So far, they have lived up to what they promised.

My washer's rinse cycle would not drain. American Home Shield took care of everything. They got somebody here who called me the next two days. They came out and just didn't have the part, that they had been having a rash of these problems. But that’s the way it goes. I get it. The washer is now working fine.

In August the 28th, I discovered that it was so hot inside and I figured that the thermostat didn't match what was going on with the temperature. So, I immediately cut it off and called American Home Shield. They had to call their contract people and then set up the appointment. So, it took a couple days for Smith and Company to come out. They did what they had to do and were nice. They suggested what was going on but we kept waiting for American Home Shield, which is despicable. In the past, they have done good. This is the first appointment that I'm having a problem with. They have done good with their contractors but I don't know what happened this time. I wouldn't recommend AHS after this issue. I’m disappointed. I’ve had them for 15 years, which is too long to be treated like this. Even while we’re trying to find out what's going on, they still take my money out each month but I'm getting nothing in return and that's not fair.

The microwave wasn't fully heating and the dishwasher wasn't draining nor cleaning. The techs only fixed the microwave. Then, American Home Shield did a refund for the value of the dishwasher so we could purchase it. But the company wasn't informed that AHS did that. So, I was sitting for almost a month without the appliances fixed. The company was still waiting for parts for the dishwasher.

My appliance was not heating up. The first time the techs came in, they said the unit was fixed. We tried it as soon as they left and it was not fixed. We tried calling the service provider and they said that we agreed that the appliance was fixed and that we signed a contract for that, so they didn’t come back. We had to call our warranty provider again over the phone this time to get the unit looked at. The technician that came was very professional. The unit is doing great now.

Metro Air Services came out for an air conditioning claim recently. They've been to my house before and they've always done a very good job. AHS needs to stop raising the initial cost, though.

The dishwasher wouldn't work and the door on the microwave broke. AHS sent out Book's Appliance Repair LLC and both my microwave and my dishwasher were replaced. Book has been been awesome. I couldn't ask for any better service than I got and I've recommended them to others. Other than that, I'm not really a techie person but when I use American Home Shield's website for my claims, it's extremely easy. They also always send you emails and texts to let you know who's coming and how long you should have to wait to get a response from them. Their follow-up is extremely good as well. Whenever we use the warranty, most of the time, it's within a day or two that everything's right. Once in a while, there's a hiccup where you can't get a part and you have to wait because of the supply lines nowadays. But they're always right on top of it and giving you updates on when things will happen.

I had a leak in the hot water tank. The tech came out and fixed it real quick. He made sure it was closed. American Home Shield is great. But we started off on rocky ground. My Samsung refrigerator went out and the repair took forever. Sears came out and ordered three parts. Two of the parts came, and one part didn’t come. It took about another two weeks before the other part came. So I was out a refrigerator for about three months and that was during the holidays. They finally got it done. But it was a mess. I almost dropped American Home Shield. While that was going on, the hot water tank went out. They sent another guy out and he came out right away.

American Home Shield is fine and the cost of of the home warranty is automatically budgeted in my monthly account. We had an electrician come out for a claim and the work was seamlessly completed. That was good.

I needed a television repair service and when the technician got here, it was done within an hour. He was very good. Working with AHS is less expensive than bringing a technician in. If I call a private company, they would charge me the same amount of my copay just to come out, and that wouldn't include parts and service. So the AHS warranty is a very good deal.

So far, other than opening up a claim and having a contractor come to my place, the experience is good. AHS has a pretty good website and I can open up cases very fast. Also, people have been very generous, really nice, and very helpful. I opened a claim last week and the contractor will be available tomorrow. The problem was heat and when it got really cold, it was not working. I wish they would have come out that time but I understand. They're booked up. Thankfully, the temperature has warmed up so I don't have to suffer.

Every time I call American Home Shield, I get someone out and get my problem solved. I called them when my dryer burned out and wasn't getting hot. They took pictures and I liked how they did it because they actually see the part or what is wrong before they send somebody. The techs can come with the part if they have it on hand. Somebody came out and found the problem. He noticed my light was out and he fixed that promptly. He went beyond doing stuff. With American Home Shield, I like that I don't have to really look for anybody. I can call the place and they’ll survey the situation and they find out what the issue is. They're on it promptly. I'm not out there trying to find somebody and paying overpriced fees for all of that. American Home Shield has always been great.

I had one service call for an AC drain line repair and it was great. Working with the techs was fine. They fixed the issue. AHS saves me money for sure.

I like that AHS is fast and efficient. Recently, T Mayes had to come out because my water heater started leaking. They had to do a video call so that they could see what the issues are. They said they were sending some information over to AHS in order to see what the next step was. Now, I'm just waiting for that. It hasn't been repaired. The water is still leaking. I also had a claim for the washing machine that went kaput a couple of weeks after moving in. They replaced the washing machine within two days and I was very happy with that. AHS was right on time. They were also prompt with their responses.

The pool pump went out. The contractor was very good, very timely, and everything went fine. They exceeded my expectations.

The repairman diagnosed the problem in about 5 minutes and was in and out in 45 minutes. It was a great experience. I’d recommend American Home Shield to a lot of people.

It looked like the fan has seized on the AC. The air was blowing but the fan wasn't moving. Sun Powered Solutions came out pretty quickly and I was pretty happy with them. They were able to resolve it that day and the unit is working great now.

My thermostat went out. The reps were courteous and friendly. I can't complain about anything with the tech.

My microwave stopped working and Sears came out. This was an odd microwave that they don't even sell it anymore and I didn't want any replacement. A lot of people said that I didn't have a choice but Sears was able to fix it. We had to order the part and they had that shipped directly to me, then they were able to come back and get it taken care of. I used the internet to book my appointment. I love American Home Shield because I have a busy lifestyle. I don't have time to sit on the phone with people. So, I can multitask if I could book stuff on the internet.

I felt a lot of condensation on the heater and the heating guy who came out said it was a filter problem. I didn't think it was the problem, but I changed the filter and that was the end of that. I also had an extra filter, so I didn't need his help for that. So far, I'm monitoring the heater and seeing if there's more condensation. Occasionally, we have hiccups like this guy but generally, AHS has given us pretty a good service and more than anything, having the warranty gives us peace of mind.

We've used American Home Shield one time and it's been awesome. When the contractor came out here for the AC unit that was not kicking on, they discovered it was a short in some of the wiring. They went ahead and got the short figured out. They also cleaned it up a little bit. They helped us out and fixed it up. Their service was amazing. They were patient with us. My husband and I have work, so it had to be after 5:00. They said, “No problem. We'll come out whenever you guys are ready for us to be there. Just let us know.” They came out when we were available and walked us through what the issue was. They even gave us tips on how to clean around the AC unit itself.

When I submit a claim with AHS, the technicians would usually come out within 24 to 48 hour. Recently, my air conditioner wasn't cooling and the techs from Stephen Rae did well in fixing it. Then, I had an issue with my washing machine and AHS assigned Queen City Appliance to repair it. The tech came out to look at my washer and told me that they were going to have to order several parts. He told me it would take up to 10 days to get the parts and I told him that I couldn't go without a washer for 10 days. And I don't do the washateria around here because they're all nasty to me. So in the process, I went ahead and purchased a new washer. In the meantime, I was going to let them fix my old one and I was just going to sell it to get my deductible back.

The previous time, AHS sent me a contractor from Baltimore City. He submitted exaggerated estimates for us and he wanted to charge 1,500 from American Home Shield. He also charged me 500 to do work according to his estimate. He rejects the work and so AHS sent Champion Home Improvements. They submitted an estimate for me and told me what they were gonna do. The same day, AHS approved it and after a couple of hours, Champion came back and fixed all the shingles. They also saw some things around the vent and they covered that one. They replaced the damaged shingles on the front of the home. They cleaned the area and they did well. I appreciate their work. They did it on time and to the expected level of quality. This was a good experience.

I'm happy that the tech fixed the furnace. He was very pleasant. It did not take a long time. He also showed me how I had been putting my furnace filter the wrong direction. American Home Shield works smoothly. I used it twice and they were timely. The people who came out seemed very knowledgeable because they fixed the issues that I had. So it has been working fine.

The gentleman that came out was awesome. He got the AC working and explained what was going on with it. A week or so later, the same thing happened again. AHS called him, he came out again, and fixed it. The air conditioner kept freezing up and it was a block of ice when he opened it. Then he fixed it once more. But it happened again a week or so later and I’m still waiting on that.

I had another service but got disillusioned with them because it was one problem after another. I switched to American Home Shield, and so far, I've been fine with them. I have several relatives that I've referred to American Home Shield, and they're already using it. I get my unit checked out seasonally and I like the contractor that American Home Shield sent out. They were thorough.

In the beginning, I seemed to need their service, I felt more confident. But every time I turn around now, they're changing the rate to hire someone to come out on the first trip. If the item doesn't work, I don't have to pay for another trip for them to come out if it's the same thing. I'm having mixed feelings about paying that amount of money. Every time I want technicians to come out, I have to pay 100. Now, it's 125. If that's the case, I'm considering not using them anymore. I noticed too that I had trouble getting through on their line. I had to wait quite a while. Waiting 20 minutes for them to answer the phone is very irritating. The last time I called, it was okay. My toilet was backed up and I wasn't plunging it correctly. The tech that came showed me how to plunge it correctly.

A garage door opener got put in my home and it was fine but now, my garage door is unrepairable. I need a whole brand-new one and American Home Shield wouldn’t cover anything. So, I’m a little irritated about that. This is the first time I’ve run into an issue of them not covering an item. Generally, the techs have been fairly knowledgeable and helpful and I like that the AHS service covers the bulk of items within the home. I would like that copay to be a little cheaper since you are already paying a monthly or out of pocket. So sometimes, that $100 can be steep when you are needing things serviced. If I needed my garage looked at, I can only get my garage looked up for that 100. And I would have to do an additional 100 for the dishwasher even though they’re in the same time span. Otherwise, AHS is decent.

I called American Home Shield and submitted the claim for my dryer. It was making this really loud screeching noise and it looked like something in the back was starting to come out. Also, the dryer door wouldn't stay open. You open the door and immediately, it would close again. Someone came out and everything was fixed except for the part where the dryer door doesn't close quite as fast. Unless I'm pushing it back, it'll close on its own again. It's a slower close. The tech did offer that if I pay $50 more, he would clean it all out and get all the lint out of the line. We did that. Overall, they were good and quick.

I had some problems with my oven and my dishwasher. The tech did a pretty good job. He explained it and fixed it. It was a very good experience. We are very happy. They are very professional.

The refrigerator icemaker broke and the techs who came out for that were very good. They replaced the tray and the icemaker has been working fine again. I’ve also had previous repairs in another property and everything was good and professional with AHS. They make sure you get things fixed or replaced if they can't be repaired.

AHS dropped the ball. I've been waiting for the plumbing company to come back and fix something that should have been done two weeks ago. The plumbing company did everything they were supposed to do. What AHS failed to do was call me and let me know the next step. I have five holes in my ceiling because they failed to follow up on what had to be done and left me under the impression that it wasn't covered. That's poor customer service. If I hadn't called to find out what was going on, they would have never called me. I'm a little upset with them.

Updated on 11/16/2022: After a month of going back and forth with AHS and their Contractor, I have decided to not go with AHS service ever again. AHS only protect themselves and their subtractor 's interest by sacrificing consumer rights. Additionally, AHS/AXIS provided incorrect on the dates of repair to not cover my damages. I am disappointed and exhausted and will never ever go with AHS again.

Company no taking responsibility for contractors action. 4 months and have not been able to fix my issue. Want for me to pay for something I had already paid for. First contractor damage my sealing. Charge me for freon. The leak on my AC unit still not fix and now AHS want me to pay to fill my unit with Freon again.

I signed up with this company (American Home Shield) about 4-5 years ago because my home was getting older and I knew I wouldn't be able to make any repairs or replacing my appliances due to income. Well to get to the point, starting about last August 2021, I started having problems with getting any repairs approved with them. I have spent roughly $400.00 (this was for 4 service request's costing $100 per repair order) to have them deny my repairs on my HVAC unit. I then spent my own money and hired a company called ARS service and repair, located in Manassas, Va. They came out to my home and did an amazing detailed inspection of my HVAC system. This inspection lasted for 2.5 hours.

The ice maker wasn't working. The tech came out, but he said that American Home Shield wouldn't be able to fix the repair the refrigerator. But they sent me an email saying that they will replace the refrigerator. I approved a refrigerator that they said that they will replace it with. But I haven't heard anything back from them.

I like American Home Shield. I've been telling my sisters about it because it’s worthwhile. My son would love to do it, but he can’t afford it. Most of the contractors are very good. I’m confident they know what they're doing, and my stuff gets fixed. I had an issue once where they had to order parts. But it didn’t take that long. As soon as they got them, they came right back. However, sometimes, the call wait is long. Also, the cost keeps going up. I don’t like that.

I've gotten great value for my money with AHS. I'm very pleased. The repairs I've had on this house have been prompt and professional. There's been one claim that I have that has been a real problem and it remains an ongoing problem. But that's the contractor, not American Home Shield. Robinson Electric came out recently and fixed something in the circuit breaker box and that fixed my heat pump. They were polite and professional. The tech examined it and said, “I know what I need. I've got to go back to my shop and get it.” He went back and just 15 minutes later, he was back and got in the box and did his thing. It was all good.

The service person that came out for the microwave told AHS what was wrong with it and said that it needed replacing. Then, once I chose to choose my own, the person didn't come out to install it. So, I paid for the replacement to be put in and AHS promised to refund me the service fee for that. But I never received it. Other than that, I had a plumbing issue with the garbage disposal and the plumbers assigned to my claim were awesome. They came out, did the work, and was on their way.

I told the rep at American Home Shield about the unit that was taking a long time to heat up. She said they were gonna send American Express Heating. They came and took a look. The repairman wrote wear and tear and something with the carbon monoxide. He said “We gotta replace this part.” I have to pay 970 bucks out of my pocket because American Home Shield doesn’t pay the whole thing besides the $100 I put when they initially ordered the service and the monthly payment of $76. I started with $64 but they already went up to $76. I'd like to have the whole thing new because I don't want to have carbon monoxide in my house.

According to the Leak Seeker tech who came the second time, the first tech did the shower seal with his putty and he didn't use the silicone. So, I ended up having large water spots because he didn't do the job right. I also ended up having a large leak in the ceiling above my library. The Leak Seeker tech fixed the issue. AHS never came to check the secondary damage. Other than that, I like that AHS sends people to fix things and I also like the amount of different things that they cover. I haven't had any problems with them until this recent event.

The first time the contractor came out, I had a leak in the wall between my half bathroom in the garage. The tech cut the sheetrock out of that area so he can see the pipes and he repaired the two pipes and the leaks there. He took me through every step of it, told me what he had to do, and showed me what the repairs were. I had another claim for a leak under my sink. I requested for the same tech and he said, "Your American Home Shield doesn't pay for this." It was a substantial repair, but it wasn't covered under my American Home Shield. But he was great. He did a really good job. American Home Shield gives a sense of security. I'm single and I have a really demanding job and I'm a homeowner. So it's a stress reliever for me. For the price that you pay monthly, it outweighs the risk. It's paid for itself for me.

The dishwasher was not working, so I called AHS and the techs came out. They saw what the problem was and they ordered the part. Then they came out again and got it going. All in all, the whole thing took at least a few days since the part had to be ordered and my claim was taken care of in a timely manner. I also called AHS for my AC unit where a different company came out and it was a bad experience. They shouldn't promise a date that's not going to work for them and there's a holiday in between because I wasted my time.

The tech did a very good job. He went out of his way to do things. We called him back after he left and I told the person that answered the phone how great he was. He was also polite and respectable. He did what we asked him to do, and then he went beyond that to make sure that everything was working and that we had an air conditioner for the bedrooms.

I would recommend American Home Shield for big appliances, refrigerators, HVACs, and things of that nature. It’s something that everyone needs. I had to get my AC unit replaced, and I couldn’t pay $5,000 for it. American Home Shield helped with that, and I only paid 1,500. That’s still a lot, but it's better than 5 grand. Overall, I have no complaints at this time. However, I’m also having an ongoing issue with my refrigerator and it may have to be replaced when I get back home. So, we'll see how that goes. They sent Amtec Services and they were very efficient. If I made a claim today, they would either call me back the same day or the next day.

My second-floor air conditioning went out. Metro Air came out two days later after the claim was initiated. It was several weeks though before the part came in before the issue was resolved. I don't really know if that's anyone's fault, necessarily. There are a lot of supply issues because of COVID. But everything's fine now. The tech was really great. AHS is fine. They're responsive when I call them.

It's been a while since I've been with American Home Shield and it's saving money at the end of the day for me. $100 is not that much when it comes to what I'm paying for my deductible. I'd rather pay that than pay the full cost of maybe repairing everything. The last time I had a claim was when there was water dripping from the AC. Tesseract Heating & Cooling came out and repaired some type of pipe and something with a pump that wasn't working properly. It took care of my problem. Prior to that, we had another AC claim and that had to do with the motor that stopped working. The unit was not cooling and they replaced the motor. But it took like two weeks and it was in the middle of summer. It was miserable.

I called and spoke with a representative after filing it online. The contractor was fantastic. Everything got fixed the same day.

I’d say others to go for AHS. They're great. I had some rekeying done that Realty Rekey was sent out for. They were fast and nice.

I have American Home Shield here in my home and in my condo as well. Their responsiveness is the most important for me and the vendors they send out are very professional. They did a maintenance for my AC and that went well.

So far, I like American Home Shield. They always send somebody out. The latest time, we had a little bit of a leak due to some clogging with the air conditioner. They sent us a company, and the guy was awesome. I showed him where the issue was and then I started to explain. He was like, “I know exactly what's going on.” He fixed it.

American Home Shield sent out a guy from The Shining Plumbing Knights for my toilet that wouldn't flush. He used the snake head, run through the toilet, and the clog was gone. A couple of days later, I saw that the water was still coming out from the back of the toilet. There's a hole at the back of the toilet. That’s probably because the way he ran the snake was too strong. It broke my toilet. I called American Home Shield but they did not do anything. They said that that’s my fault, that the toilet was broken by me, not by the contractor.

I called AHS because the dryer wasn't working right and the tech they sent out was very good. The guy called me before the appointment to confirm I was here in the house, then he came in the morning on the time he was supposed to be here. He did the repair very quickly. In 40 minutes, everything was working back again.

I wasn’t getting any hot water. I called Aemrican Home Shield and it was relatively easy getting in contact with a rep. It was well over a week before a tech could come as he was tied up. But when he finally came out, he was excellent. He replaced the hot water heater and everything is fine. American Home Shield is a good policy to have. I've been protected for three years now. I chose them because I had one that was the pits so I got rid of it. I was familiar with American Home Shield and I know a lot of the Realtors recommend them over every other company. So far, I have had no problems with any calls that I have made.

We're very satisfied with AHS. We like it. We've had it for a long time. I had a problem with the refrigerator and a faucet and the techs came. They knew exactly what they were talking about. They were very good. I was very impressed.

We used AHS once and they were very communicative. They followed up well and were prompt in responding to the issue. The service provider they contracted with was great. The initial impressions were very positive, a lot more so than our previous home warranty. This warranty is worth it. It saves you a lot of headaches.

The fan was not working. The tech came the same day that I put the request in. I was very happy with it. The tech was great. He knew exactly what was wrong and fixed it. He was very quick about it.

American Home Shield’s service is great and I love it. They send somebody out really quickly and it's just reliable. For a claim I had for my dryer, it took the tech a couple of days to get the part and a few more days to come back out to fix it. It was fine. The tech didn't have to take my dryer apart to know what was wrong with it. It was nice because he knew exactly what it was and there was no mess. I always tell people about American Home Shield.

J & J Pumps has been here a couple times. One time we called them on our own, and the other time was through American Home Shield. They resolved the problem. We've had a couple other claims and they've all been resolved. I like that American Home Shield covers the well. Very few others do that. However, they're a little slow in getting people out here.

One of my daughters tripped one of the sockets. So it turned off the power on one side of the house. The tech said that there was a circuit that was blown. He was quick. He fixed the problem in no more than 30 minutes.

I spoke with someone from Home Shield for a claim and that was good. Them scheduling on the contractor's side, however, was a bit tricky. When the contractor Astro was calling to try to schedule, they were not able to so I had to call Home Shield to look into what was going on, which they promised me they would. They did and were able to get somebody over to fix the fridge. He checked the fridge and knew what he was doing. He ordered parts and he brought those back on a different day.

The service of AHS has been wonderful. I've never had one that good. Our recent claim for the refrigerator went really smoothly. Sears called ahead to see what the model number was and some other things.

Sears came out recently for my refrigerator that was leaking water and the ice machine that was not working. They are knowledgeable. American Home Shield is very helpful.

I had a claim for an electrical issue and another one for appliances. The techs were very nice and resolved the issues. I'm happy with American Home Shield so far.

The tech that came out for my rekey was terrific. I'm quite happy with AHS.

The service is great. AH Appliances Repair came out recently when I had a problem with the refrigerator and within a week, I had a working refrigerator.

AHS is an absolute must have. Submitting claims is easy. They cared about me.

One of the techs worked on my dishwasher, while the other one worked on my ceiling fan. Both of them did a great job. I'm very happy with American Home Shield and I've referred them several times.

I've called American Home Shield a few times. The service has been okay. There are a few items that I had to purchase on my own because I didn't know that it wasn't covered. Nothing was explained to me why certain things weren't covered. So, I wasn't really happy about that. I had claims on the AC and dishwasher. I had to buy a brand-new dishwasher myself. With the AC repair, the guy did a little thing, but then it wasn't explained to me about the coolant that had to be put in there and how I had to pay for that. I was just told that all AC stuff will be 100% covered, and then I found out that I had a $200 bill I had to pay out of my own pocket. So, I haven't called them about anything else. I've been doing the repairs myself if it was something minor because I don't want to keep spending $100 every time I need to call somebody, and then it's like I have to pay for everything out of my pocket.

My AC wasn't blowing cool air and it kept freezing up. A tech made a visit and said he couldn't get to it because the unit itself outside was sinking. Then that’s when he discovered the unit doesn't have the hurricane padding. I asked for his suggestion and he said he would put in the claim to get a new one because he could not get to the coils. For this first visit, he was there for about 35 minutes.

American Home Shield was good because my washer and my dryer, which was very old, blew out. They kept on fixing it but they couldn't fix it anymore and they gave me a check for it. It took four months and I had to continuously call. So that was grueling. But we got it resolved after a couple of months. Complete Air was good and fixed the AC but the other company before them was not so good. We've had to call them out three times to fix stuff. So, it's hit or miss. The people that AHS send are looking to make a buck so you can’t trust them. If they can sell you an AC unit, they will. The tech did his job but the person on the phone was more like he was trying to sell me a unit. There's no telling who AHS would send. The only thing they can provide is a licensed tech and I get it but I'm up on the fence with it. At the end, it depends on who AHS is sending out.

I've put in several claims with American Home Shield. The most recent one was for my dryer. I would highly recommend getting a home warranty. It will save you a lot of heartache and money.

Having a home warranty cuts through a lot of hunting and searching for getting repairs done on everything that's covered. We have a pretty good size program with them. They've been great and have brought me peace of mind. We had appliances, electrical, and plumbing. Recently, they put a new program in for all your tech equipment, TV, and computers. I went ahead and did that. I didn't have to carry other stupid warranties under stuff so that was great.

My garage door was not opening. American Home Shield sent Island Breeze. They were awesome. The guy they sent out was very knowledgeable, professional and polite. He did everything that he needed to do to fix the problem. He told me what he needed to fix, why he needed to fix it, and what was going on and did his job in a timely manner. He showed up actually before his scheduled time and fixed everything. So, I definitely recommend that company and that particular technician.

We've had six things to call American Home Shield out for. We had a plumbing thing where the person they sent out told us something and we found out it wasn't accurate, and we had to get it fixed ourselves. That was annoying. We complained about that provider. Otherwise, they've been fine. Recently, our air conditioning wasn't pushing out cold air properly. American Home Shield's turns around has always been within 24 hours. And the ac was fixed within an hour. The tech knew the problem within 30 minutes. He went out, got a part, replaced it. He was done in 45 minutes total. He did a fine job.

I didn't pursue with the repairs because Air Dynasty, the contractor, wanted to charge $1,000 for Freon. The PCV valve is defective and that line is not reading any Freon to push through there. So, it seems like it doesn't have any but it does. And I didn't want to put my credit card on there for $1,000 for the Freon. I let American Home Shield know and the rep just said it was $1,000 for the Freon and they’re only paying $10 for Freon per pound. The customer service is it is what it is and they can't do anything on their end. I had other issues that never got resolved and I just had to pay out of pocket. It stinks. I had to have repairs done that the people that they called out to fix caused more damage to other repairs. And they said it wasn’t covered. I said I didn't break it and the contractor did. I'm up for renewal this month but I'm skeptical to upgrade it because I gotta do my research on what's included.

It seems like the people that AHS sends can't fix things. It takes forever. For instance, our oven hasn't worked for six months. They've replaced the part three times already and it still doesn't work. They're supposed to come out Friday and look at it again, and then possibly submit paperwork to replace the item instead of trying to fix it.

I love AHS. Everybody who has come out to the house has been wonderful. I'm one of those very loyal people about who I want for the plumbing or the electricity, and they don't always contract with those people. But I've met new people through AHS who are really very good. All in all, AHS is one of those things that I hope I never have to call. But it's nice to know that when I do call, I'm going to be able to get service.

My experience with American Home Shield has been a disaster. I have an AC claim and it has been a nightmare dealing with them. I cashed out the first week of October and I still have not gotten my check for $3,400 yet. I got people wanting to make repairs on my home for my AC and I can't pay them because AHS hasn't paid me. I still don't have AC. When someone calls in a medical emergency repair, it’s not a joke and I really think they thought I was just saying that so I could get taken care of. I'm very upset with them and I wish that they would take care of everybody equally, whether we're waiting for a check.

The contractor introduced himself and let me know that he was here to check out the issue with our air conditioning. He was good, very professional and knowledgeable. He let me know what was going on. He tested it out first, and fixed the capacitor. The AC is back to normal. American Home Shield gets things fixed, so we trust the work.

We called American Home Shield and scheduled an appointment for changing the keys because we wanted to change a few keys. The contractor was very good in accepting the service because we were busy during that time and we asked them if they could come over the weekend. We really appreciate the person who came over the weekend and made the service for us because at that time, we were not in the house. On weekdays, it would be really tough to come and get these changes done. We are satisfied with the work. I would recommend American Home Shield because I had a great experience.

There was a hole in the ductwork and the repair people that came for it were great. They fixed the issue and everything's great right now.

American Home Shield is okay and we have used their service several times. When we had hot water heater issues, a tech came and resolved that issue that day. I only wish American Home Shield could be cheaper.

We complained when we had to pay our yearly fees on it. But when we had to use American Home Shield, we love it. All the service reps we've had have been wonderful. And they're quick with response to taking care of situations. So, we couldn't be happier. We have saved so much money over the years, just having to pay a service fee.

I had an issue with my cooling system. It was running, but it wasn't cooling in my upstairs unit. I found that it was pretty easy to make an appointment and get somebody out there. AHS was responsive and I got a call right away from the contractor. The tech came out the next day and I was very happy with that. He diagnosed the problem and said that it was a capacitor and the cooling fan motor so he ordered the part. He came out a couple of days later, but then the new part was defective out of the box, so he had to get another one. But he was really cool and responsive. I also appreciate that he would let me know when he was going to show up, so it wasn't like waiting for the cable guy somewhere between 8:00 to 4:00.

Initially, the dishwasher wouldn't drain all the way and, subsequently, it wouldn't dry the dishes all the way. The techs changed the discharge pump and blew out all the lines. Now, it seems to be working just fine. Other than that, we've had to use AHS several times in the last year. I had a 32-year old JennAir cooktop that wasn't working right and a companion 32-year old JennAir wall oven which were both replaced, one with a new Frigidaire convection oven, and the stove top has been replaced with a glass one. They're both doing fine and the kitchen looks upscale now compared to how it was before. I'm very satisfied with American Home Shield.

American Home Shield kept sending me to the wrong vendor to come into a condo. The first three couldn't come into a condo. It's a trait attribute characteristics error for the service. They have to have that sort of license to go into high rises or condos. American Home Shield doesn't have it sorted that way, so it wastes everybody's time. It happens quite a bit. Otherwise, American Home Shield is great. Everybody they send me is awesome. American Home Shield is easy to work with.

The water broke. The tech did fine but made a suggestion about some construction that needed to be done and we didn't agree with that. We just used the person who has been doing a lot of work in our house. He confirmed that the heater needed to be replaced. He installed the new water heater and everything's been working well. But the amount that AHS gave us did not cover the price of the water heater. It cost us $1,700 to replace, and we were given 586.

The AC was cooling until the heat of the day and then, it wasn't cooling in the afternoon. The tech came out within a day. I'm one of those people that have questions because I like to know what's going on and he explained everything clearly. He was concise, friendly and professional. He was good and followed the protocol. American Home Shield is a big benefit and the plans are so varied. I have a basic one for the big stuff though I don’t have it on my appliances yet. But it's already paid for itself. I paid a $75 deductible fee though.

I initially got the Home Shield because of our air conditioning unit. I've had people come out and fix it but it still doesn't cool down in certain areas. We get enough to where it's comfortable but I was always hoping that when technicians come out, they would say, "Okay. We can replace this unit. It's not working." But they fixed it and every time it was fixed, it was to a degree that it was just tolerable. It's working but it's uncomfortable. Our units are old and I wanna know what our benefits are to have them switched out and what we could have covered with that. I actually stopped having technicians come out because the unit is working and some cool air is coming out.

Some parts of the refrigerator failed, which the tech replaced. The tech did a very good job. My husband was very satisfied with what he did. He even came on Sunday to finish it. This is the first time I've had a good experience. Nothing was done or timely on my rental property for the last five years, so I took off most of them.

The first plumber that came out here did an awful job. It was so bad that I almost canceled the service. He looked at the toilet from afar and didn't touch it. He didn't get down on his knees and he just told me he knew what was wrong with it by what I described to him. He had his plumbing company call me back and tell me that my claim was not covered because of misuse or abuse. But it was a brand new toilet so that wasn't the case. He wanted to charge me $600 for his plumbing company to come and fix the problem.

I had some plumbing where the pipes were knocking. It was something under the water heater that needed to be replaced. Techs came and everything was great. The pipes no longer knock so whatever they did worked. When you have a home warranty, you generally pay the set amount for a technician to come out and they fix the issue. It appears that there are no other costs associated if it's just a repair. If something needs to be replaced, maybe there'll be a cost. In my case, I didn't have to pay anything. I had called out a plumber the day before and they were going to charge me over $3,000 for the things, but they were going to replace something. When the Home Shield technicians came out, all I had to pay was my service fee.

Sometimes, we have operators that we don't understand or they don't understand us when we call for a service call. It's a language barrier. I know we can do the claim online, but I prefer to talk to people. But most of the contractors were great. Air Rescue Mechanical came out here in August, and they told us that our AC was low on Freon. They filled up Freon, and the technician left the lid open. So one and a half months later, we were low again, and American Home Shield sent another company. The technician was really nice. As soon as he opened the unit outside, he said, "Wait, the lids were left off." So more than half the Freon had escaped again. American Home Shield said they would send an email to Air Rescue Mechanical but I never heard back. I tried to leave messages for Air Rescue Mechanical and they wouldn't answer.

American Home Shield is handy. Recently, we had no air at all. The repairman who came was very respectful. He did his job with expertise. He fixed something and put some coolant in it.

There was some kind of noise from my AC unit. A technician came and fixed the unit and it’s working now. When I have a problem, we call American Home Shield and we get a quick response.

I love American Home Shield. Every time I’ve had an issue, they're right there. My first big claim was our refrigerator went out. They gave me a list of refrigerators that was available through them. That was during the pandemic and they said it was gonna be six months. I called them back and told them I couldn't wait that long. I found the same model at Lowe's that was in stock. They said that I could go ahead and purchase it myself, and they would reimburse me. Everything worked out great. I couldn’t have been happier with them. I recommend American Home Shield to every homeowner I come in contact with.

AHS has a reasonable monthly price and I like how fast they can get someone to come out. Recently, I called with the complaint that the garage door was hard to open and close. It had jammed and it wasn't opening and closing when we pushed the button. So, AHS had reached out and a company emailed me within three hours. Then I was able to get an appointment within a day for the tech to come out. He was good and very informative.

When I submit a claim, AHS always sends me a text saying that whoever they assign will contact me in 24 hours. For my recent claim, the tech from Rick's Appliance Repair did a good job.

My microwave was making a strange sound and my dishwasher was not cleaning the dishes and drying them. I reached out to American Home Shield through the internet and the tech from Runyon Appliance came out. He knew what the problem was right away but he had to order parts. Then, when the second person came with the parts, it turned out that we didn't actually need the parts. A leaf had fallen through the system from a roof and was stuck in the fan when it was making a weird noise and by the time the tech came back, the leaf had fallen all the way through. So, he opened everything up and got the leaf out and made sure the fan was still working okay. The microwave needed to be reset to run the heat part of the cycle and it was something he could just do on the control panel. The first technician didn't try anything with it. He just ran it a little bit and said that the heat wasn't working and they needed to order parts.

I've had to use American Home Shield once. It was a good experience. It was for a frayed wire on a dishwasher. The tech who came out was good. He found the problem quickly and he fixed it. He was in and out in 15 minutes.

The garbage disposal wasn't working for a couple of weeks and the tech said it was jammed. The service was very brief but he was pleasant and took care of everything very quickly. The experience with American Home Shield has been very positive. They are very responsive and dependable. I like the feeling of security the most.

My experience with American Home Shield has been good for the most part and I've been generally pleased. In fact, I've recommended them to several people. Recently, they connected me with a vendor who postponed my appointment to fix my dryer. He rescheduled it for the third time so I called American Home Shield and told them that was not satisfactory. I was getting ticked off about the company. I'm sure the company was probably good and that was why they had so many customers. But a dryer’s pretty important.

My dishwasher would run and stop. We couldn’t get it going. I found out I've got roaches from my next-door neighbor. The tech got the dishwasher going for me and he said that it wouldn’t do no good to put a new one in there because they’d do it again. I'm killing the roaches off as fast as I can. I’ve got a bug man and he has been good working with me about it. American Home Shield has been good though sometimes, you might have to wait a while.

American Home Shield is reasonable and good, but sometimes, they send out the wrong person to me. I had two issues, and the people they were sending out simply canceled my request without informing me. I had to call AHS again to reschedule the service for someone else to take care of the issues. AHS transferred the service request to a different company, and a different technician came and resolved my issues. It went well. I had it for a microwave, and I had oven issues. It was fixed, and the technician who came out was good.

Our AC just stopped working. The tech that AHS sent did a great job. He got everything fixed the first time around.

AHS does a good job. I couldn't be happier with their service. I should have gotten it years ago. I didn't know that it was so convenient and that you could have somebody come and fix something. My most recent claim was for my oven door that wouldn't close after a cleaning. It was a simple fix, but it was one that I couldn't figure out myself. The tech came, fixed it and left. It was really nice. I also had a claim for the icemaker dispenser. The tech had the part with him, so he fixed it right then and there.

I'm very pleased with American Home Shield and I would highly recommend them. I like their response and the quality of the technicians that have responded to the various issues. They've been very thorough and able to diagnose the issue and resolve it completely, whether it's fixing it or replacing the items.

I had a leaky faucet, and the plumber replaced a bunch of the stuff inside and fixed it. Overall, American Home Shield is good, but it's worthless on the air conditioner side. It doesn't pay for the air conditioners.

I had a build up of hair and things in the main bathroom shower. The contractor was gonna come out on Monday but we asked them to do us a favor and come out on Saturday. A gentleman by the name of Andrew came out. He snaked it completely out down to the main, from the top floor of our home. He worked on that for a good 35 minutes and then cleaned up as best he could. AHS always comes through with somebody local in the area. Every once in a while, my wife gets the bill and she wonders if it's still worth it but we continue to do it. I think it's the way to go.

My recent claim with AHS was for the dishwasher. It went well. The techs were nice and friendly. I like AHS. I like the one-time $100 fee. I've also never had a problem with getting anybody out.

I did a claim to American Home Shield for my refrigerator and my stove. Everything was good. Long Lane fixed the issue with the stove but then a few days later, it went bad again. So, they offered to just either give me cash value or a replacement. I went with the cash value but I also replaced the stove 'cause the one that I wanted was more than what they offered. So, I took the cash value, but I paid more for a new one.

I've been pretty upset since I started my service. When I moved my service from Virginia to California, I was told that I would be given $125 credit that would be used for my billing cycles. Since June 2nd, I've called several times because I've been billed every month. Two weeks ago, I was finally able to get a hold of a supervisor and they assured me that for November and December, I would not be billed because that $125 credit would be used. My biggest complaint with American Home Shield is that every time I talked to somebody, they reassured me that issue would be taken care of but the next month happens and I still get charged. But as far as calling and getting services out here, it has been okay.

My refrigerator started leaking. American Home Shield sent out Quality Appliance and they provided excellent service. They were very friendly and professional. They were also able to get it done fairly quickly.

A washer had gone south and so did the microwave, and the tech who came was very good. The parts had to be ordered. But once the contractor got them, that didn’t repair the item so they just replaced it. The service with American Home Shield has been terrific. A home warranty is good to have a service person that is reputable and if it's a major expense, then it is helpful. I just purchased a new house and I have also asked AHS to open an account with it. Also, when you're moving into a new area and you do not know working people that you need in the area, American Home Shield has already done their homework so they would know.

American Home Shield told me somebody from Sears would come out. The tech was very professional.

American Home Shield's service is wonderful and I would recommend them. I had different technicians for different things and they came out on time. I had a claim where it took me a while to call the tech but after I called him, he came right away and was good. There was also another claim where I had issues trying to get the appliance replacement. That was very confusing. But I ended up working it out and figuring out what to do.