American Home Shield Reviews

My water heater quit working. I called AHS and the contractor that came out was good. Every time something changed, AHS emailed me about what was going on and what was going to happen next.

They've been really helpful. I really appreciate it. The claims process is pretty self-explanatory with the app. It's really simple. I click on the link and then go through the steps. The technicians come and do the job. They explained to me a little bit of what needed to occur or what were the issues and then they give me an estimated time frame and they get to work.

The contractor, Total Comfort Group, came three days after I submitted the claim to American home Shield. The tech told us the reason why the heating was not turning on. Everything was good.

When I had a leak in the water heater, we got an exceptionally good response. We had to wait a day or two however. The fact that it was a leak, I was hoping that it would be an emergency. But other than that, we're content. They came in and resolved the issue.

The dishwasher wouldn't do anything. But I went to use it the next day and it worked fine. I called AHS and told them that the dishwasher was doing fine. I needed to cancel my claim and so they said, "Okay" and cancelled it. It was easy to contact them and the reps were very kind. I like that with this warranty, I can just call, pay the $75 and somebody will come out. AHS followed through on everything they said. They worked great with me.

Things are going well with AHS. I've had to utilize them one time so far since becoming a new customer and the service provider was exceptional. I had a bar sink that was stopping up. The techs snaked it out.

I like the fact that I can just go online and put in a claim on what's going on in my house. Then, the process with AHS is quick, easy, to the point, and hassle-free. And it's all connected to my bank account. I don't have to call, sit on the phone, and go through all the stuff. Then they send someone out to my house really quickly to get things done and everything works with my schedule. Everyone's friendly and nice, too.

AHS is getting a little bit better but they used to be really good. I have two properties with American Home Shield and in the Detroit area, they say there's nobody in my zip code. Also, they can't even tell me the ratings of the people who come out. I get whoever they tell me. I had an issue with my boiler last year and they sent out these notices that say I can get it tuned up and checked but they told me I can't get mine checked because it's a boiler. But when the person came out to fix the thermostat, the tech said they can do those with American Home Shield. The people I talked to were very nice about it but it's communication. But the company has changed a bit.

I got with American Home Shield on a few other situations throughout the years. At one point, when I called about a repair, the technician found it to be something else than what I had clicked on. They didn't want to fix the problem because I didn't go through the right channels and therefore I had to pay another service fee. I was upset. I almost wound up canceling because of that. This recent experience was pleasant. The power kept going on and off with my electric stove. The problem has been repaired. However, there was no place to describe the problem when I filed the claim online. I wound up clicking on extra buttons to make sure everything that could possibly be the problem was addressed.

Elite Electric came out recently. They needed to fix some sockets for me and made sure they were working. They were in and out. They were very professional. The tech told me what he was doing and what was wrong. AHS is much better than what I've dealt with in the past.

My refrigerator went out on a Friday. I was able to get service but I had to wait over the weekend. But that's to be expected. The tech was pretty good. He was fast. He ordered the parts quickly and came and got my refrigerator back running again. So that was good. Overall, I like the customer service at American Home Shield. They are polite and pretty efficient. With American Home Shield, there's the peace of mind of not having to go search for a contractor when something is not working. That's a huge relief for me.

My door spring was broken. Their timeline more than exceeded my expectations. I recommend the door guy. But I'm currently waiting for something dealing with the dryer.

The sink was slow draining and it was also leaking from the pipe and the faucet. The tech was really good and he repaired everything the same day.

AHS is very affordable and I love them. I had three claims with them. One was for the dishwasher where the tech put in a part, but it still didn't work. So, they replaced it. Then, the lint filter of the dryer was really clogged up, and the washer had an issue as well. The tech contacted me back when he had the part for that, then he put it in and got the repair done. He was very friendly and he got everything done that he said he would do.

My recent experience with American Home Shield was great. They recently serviced my dishwasher. The process went well and the techs were great.

I had a great experience with the last tech who came. He showed me what I needed to do if ever I childproof locked my dishwasher again. He was very knowledgeable about all my appliances and he gave me a quick crash course for me not to do what I did again. Also, I was very excited to hear that Sears owned the company he works for. It was good feedback that he actually told me I still can order appliances on the website.

I had a dishwasher issue. The tech was great. The service was done in 20 minutes.

The claims process was very easy to do. The information on the contractor showed up within 15 minutes of placing the request. I have an issue with the lever that you push a glass against to get water out or ice. When dispensing water, the valve would stick open or would not open at all. The repairman had to go and order parts for the unit. But we had to call back because we apparently missed something or didn't quite get it repaired because it's still doing the issue. So the repairman is coming back again.

On Thursday, the 3rd, I scheduled the maintenance heating repair with American Home Shield. It was vendored out to Comfort Zone in North Florida. The night before they were supposed to come out, the unit was completely leaking. So, I called American Home Shield and I said, “Oh, my gosh. I have to cancel the heating maintenance and file a claim. There's a bunch of water coming out into the ceiling underneath. I don't know what to do.” They said okay and at that point, it wasn't leaking through the ceiling. It was just in the vent underneath, but the vent was capturing all the water.

American Home Shield has been working good. The contractor fixed the leak from the chimney. And the last time it rained, it was still leaking there. There was a cap on the chimney that fell off. So, I reached out to the tech. He said to go ahead and work on the same claim and I should be able to get a cap for it. He thought that was what was causing it, too. He was very nice. We also had the free locksmith service to change the locks over. It also went good.

I had to use American Home Shield recently for an AC issue. Whenever it would turn on and then it would cool the house and then shut down, the outside unit would make this really loud, jerking noise. But when the guy came out, we couldn't duplicate the jerking noise. So he said to just keep an eye on it and he also changed out a part. He was super nice and helpful. Overall, it was visually easy to submit a claim to American Home Shield. Then within less than a week, I was contacted and somebody came out. So the ease of putting in a request and then having somebody come out within a week is pretty nice. It was extremely professional. Also, it was easy to navigate through the portal. So it was really good.

The dryer was having trouble and I filed the claim to American Home Shield over the phone because it was an urgent thing. It was just a plug, so the tech had it fixed in about five minutes. American Home Shield has been the best home warranty I've worked with. So, we're going to renew for the next year. They've been great to work with.

There were three items that I had done with American Home Shield. One was the sink was not draining properly. The tech figured it out. And he added some liquid and it drained out. The other one was our toilet was not flushing. The tech replaced the entire valve and that worked. It took a couple of times for him to fix it. And the shower was not working properly. He fixed that one, too.

American Home Shield has been very efficient. My refrigerator was leaking water in the bottom. The tech came out and fixed it, so it's working fine now. The tech was pretty awesome. He was talking with me through everything. He let me know what was going on with the refrigerator and what he was doing. He’d say, “Hey, we're getting ready to put this on, and I'm gonna clean it first, and I'm gonna do this.”

Our icemaker went, and the repair company fixed it right away. They were very fast and knew exactly what they were doing. I'd tell people, “They couldn't beat American Home Shield.”

Two burners on the range quit working. I used AHS's online system for the first time and it worked very well. Working with the techs was good. Sometimes, keeping AHS's service is questionable. Their offerings say, "If something breaks down, we'll replace it." But usually, they give us a settlement instead because we didn't like the replacement they were going to offer. They need to work on that. Also, what is a bit excessive or abusive is that whenever I have to replace something new that has an interface like ductwork, the modification part is a lot of money. I had a furnace done years ago and I thought I got screwed.

AHS is good. I told a few friends to look at the program. Recently, a technician came out and fixed my washing machine that was making noise. He told me, “You cannot stay here because if you do, I get nervous. I cannot work on the call.” After one hour, he knocked on the door and said the machine was ready.

I had a roof damage and I’m glad American Home Shield was able to take care of it. They sent out Value Roofing Solutions and they were very polite and nice. They were able to get the roof fixed quickly.

American Home Shield has been great, so far. We've only had one project, but they responded very quickly to the warranty claim. I submitted the service request over the weekend, and right away, they said, “Rains Plumbing would contact you the first working day.” They contacted me that morning on Monday, then the plumber came out and everything got resolved. It was easy.

Yantra came out for the AC, and it was fixed. It was at my rental property, and my renter was fine with the service they did. It went well. It has been a good experience with American Home Shield. I have had their service for maybe four years, and it has been satisfactory most of the time.

My dishwasher went out and it smelled like it was burnt. My wife called American Home Shield and a tech came to my house and looked at the dishwasher. He seemed to be okay. In the end, my dishwasher was replaced.

My refrigerator stopped working. The engine ran but there was no cooling and everything defrosted in it. The techs came out and looked at the problem. There was $1,100 in parts that needed to be ordered and that took a couple of weeks to get here, so I was living out of a mini fridge for that timeframe, which was a major inconvenience. But other than that, the repair went fine.

The work ethic of the tech that came out for our electric claim was great. He was very personal. He and I talked quite a bit. He repaired some of the old plugs, the plastic coverings and gave me a little rundown of what kind of rigging process they use for the ceiling fan and what I needed to do in the future. He was a very personal guy and made the corrections we needed. He did do good work. However, the wiring structure might need someone to do some diagnostic on the entire thing here, so we can get it all squared away before we sell the house.

The water heater was leaking and needed to be replaced. I called up American Home Shield, paid the agreed upon the $100 service fee, and they assigned a contractor. Then the contractor contacted me and scheduled the time and place to come out, and then we went from there. This claim took a bit more time than it should have, but things happen.

My ice maker didn't work in my refrigerator. It couldn't make any ice anymore. My son put in an order with American Home Shield. Then they contacted me and said who the contractor was, and then they let me know when they would be coming out. The guy that came out was great. He knew what he was doing. I have a tendency to ask a lot of questions and we talked a little bit and he was very good at explaining the mechanism of it and what was going on. Everything I asked him, he was able to answer very well. He was a really nice guy. I want this guy every time.

I've been feeling good about the service of AHS. I've always had a positive experience with them. I had a garage door opener that quit working recently and they took care of it.

We looked at American Home Shield's policies and determined that they had good ones. They're a good company. The plumber took the time to point out where the problem was. He didn't have the piece in his van, so he ran out to a hardware store and returned to install a new pressure regulating valve. It's much better now.

My husband wants to switch warranties because every time we have an issue, they can't fix it. He's not very happy.

I've had some endless problems on my heat pump and AHS was able to send out people and cover the repair costs for that. They replaced my compressor in my heat pump but there is a weird noise that comes from it. We've had three different contractors out and none of them could repair it. They said it can't be repaired because it's an aftermarket product, so that was disappointing. Other than that, AHS has been responsive and I've not had problems with contractors not being paid.

AHS has great coverage overall. I love the different options that are on there. I also like the seasonal checklist, you can print it out. It's all very helpful. For my recent claim, when the heat was on, it smelled like something was burning. So I turned it off and I put in for the service to come out. When they came out, they said the fan motor needed to be replaced. They said it would take three to four days. But I asked them to wait a little longer because I didn't want to take days off from work. So I scheduled it to an off day.

My sink was stopping up and my toilet was leaking. I went online and answered the questions in regard to a service call. American Home Shield's site was pretty easy to use. I just clicked on a couple of buttons, described the problem and then they checked my contract to see if it fits. Then they asked for payment information for the service fee that they have, and everything else was done. They gave me the company's name and phone number and said someone would contact me before they would come out. Someone gave me a call, set up the appointment, and then came out to the house. They had excellent service, and they went beyond just saying, “Oh, we're gonna fix this little thing, whatever, for the toilet to stop running, leaky, and all that.” Once they did the one thing, they made sure that everything else was okay and that I wouldn't have to call back.

Filing a claim to American Home Shield was smooth as it could be. I just told them what the problem was and they set up an appointment. Then about 20 minutes later, we got a call back from Mr. Rooter and they came out the next morning. The valve on the actual faucet where you would hook the sink water to, coming to the wall was leaking. They fixed the gasket on that and got it completed, putting the sink back together for my wife. They went above and beyond.

A dishwasher wasn't working right and the contractor, TN Appliance, repaired it and were in and out of here very quickly. They did a wonderful job. I'm very happy and satisfied with American Home Shield. It's nice not having to deal with all the problems.

American Home Shield handled the air conditioner claim poorly. There was a fix, but it failed again. They failed to dispatch the person on the recall. They ultimately said they were not sending the person because it was hurricane damage. But now, the insurance company is saying it's not hurricane damage and American Home Shield is just trying to duck their responsibilities. I am extremely unhappy right now because I haven't had air conditioning since Hurricane Ian, September 28th, and this is southwest Florida.

We weren't getting heat in our sunroom so I filed a claim to American Home Shield. They always have promptly set me up with a service provider. Chris, the mechanic, came out. He took a look at it and figured out that everything was working fine in terms of the hardware and the equipment. It was just a faulty thermostat. We swapped that out and got a new one on. It works now. The same mechanic has been out to my house the third time and he's been awesome every time. He’s super helpful. Even when he's not there, he shoots me a text and answers some pretty basic stuff. I couldn't be happier with Koning Mechanical and Chris in general. He goes beyond just fixing what's wrong. He’s also given me little tips and tricks.

AHS's service has been good so far. The techs have been professional, timely and they communicate well. We had a leaky toilet and water heater. For the water heater, I paid $400 out of pocket so the warranty didn't save me that much money.

We had some blown fuse and the tech replaced it. He did a great job. It was quick and easy and he was very friendly.

So far, everything's fine with American Home Shield. I've put in two service requests and both have been successful. The technicians went straight to the problem and resolved it.

We had a few issues going with the plumber. I have a pipe missing from my wall and it's been over two months. He disconnected the pipe from my sink to the wall and he's never come back. He makes appointments but doesn't show up, and he closed the claim with AHS. He's horrible. The service with AHS has been good up until this plumber from GBG Mechanical. We've called American Home Shield over four times that he's not coming out and we have spoken with so many different people about getting this resolved. I have also tried reaching out to the tech so many times to get the work done but it's not getting anywhere.

The repairman who came for the dishwasher that wasn't getting dishes clean was personable. However, when I requested a tune-up, there's no one to do preventative maintenance on our furnace in our area. We're in Lansing, Michigan, the freaking capital. I was a little bit surprised by that.

I bought American Home Shield to protect my my house like AHS advertising but instead they destruction my house. I paid $75.00 for toilet clogged. The technician came over unclogged it. Next day I keep saw water coming around toilet. I called them back and we found there was broken hole on the back. The technician said he didn't broken it and America home shield said it not normal installation of the toilet leaking so they won't repaired. I think the first time when the technician came out he used excessive force to unclog the toilet make it broken. What I ended up with paying $75.00 for destructive my toilet. Left me with no choice is that called "home protection or home destruction"

Clarence at American Home Shield, he was horrible. He was the last one I spoke with at AHS. He told me because of all the problems he was going to refund me the service charge. I told him that would be great. I had been asking for them to cancel my policy since October, almost 2 weeks ago. Once he finally agreed to cancel the policy he was no longer going to refund my $75 but had the nerve to tell me they were going to charge me even more. This is the second time for BAD service. Here is why: You wrote a review for Infinity Heating & Air 6 days ago. 1.0 star rating. 11/2/2022.

I had submitted a claim with US Air and with LG and they switched out the compressor. Apparently, it was a known issue that the compressors were failing prematurely for that model fridge because it was the wrong compressor that was being used. Then, at the beginning of October, the fridge went out. We tried calling American Home Shield but we couldn't get through so we went online and submitted the claim. We had an appointment for October 17th and we had gotten information that a person came out to the house and nobody answered. But nobody heard the door knock or ring. We had to reschedule and the next appointment was for the 2nd of November.

My first claim was when they rekeyed the locks for me and the guy who came out was good. Recently, I had a plumbing issue and they sent two guys. The techs were on it and got the issue fixed. It would have cost more than 85 in parts so it was well worth it.

Our experience has been good. A toilet flush was not working properly and they took care of it.

My main complaint with American Home Shield is they dropped the heating outfit that I liked. But the recent contractor was a great guy. He came out originally to do a furnace tune-up. A few days later, we had trouble with the emergency heat portion of our furnace. So, I had him come back out. I had to pay another $100 for that. But he couldn't find the problem. He's a great guy. But it's a weird problem. And the only thing he suggested was changing out the thermostat. So, I'm gonna order one.

I wasn't getting air. I called AHS to submit a claim and it wasn't difficult. It took a while for the part to get to us, to get the problem really resolved. But the tech did a good job. It seems to be functioning well now.

I would recommend American Home Shield, but I'm paying a lot of money for the service, and there's a fee that I had to pay out of pocket to get the people to come out. Even after that, there were additional fees that were associated with it. If I do an assessment, I could argue that it would be cheaper for me just to pay out of pocket for the repairs and not have the service.

American Home Shield only works with companies that keep banker's hours. If they had more vendors that work weekends or after hours, it would be better. We work full time, so we work the same hours. We have to lose a day of work to be able to get the service done. But other than that, we have professionals that can come out and fix things right the first time. We've used them at least two times for air conditioning and plumbing. They fixed everything.

So far, so good, except the response time from the technicians is very slow. It took two months for Sears to come out. I can understand there are supply chain issues existing all over America, but still, they didn't schedule my appointment quick enough. They took their sweet time. The answer was they were fully booked. That reflects on American Home Shield. The food in the refrigerator was spoiled because of the delay in the technician coming out and looking at the refrigerator. Otherwise, the repair was carried out fine. I had to pay out of pocket $100 and the rest was covered by American Home Shield.

My realtor said it was a good idea to look into. And I'm glad I did because I was able to file a couple of claims and they worked out for me. Every time I call American Home Shield, they send someone out here and I get my service. Recently, my refrigerator was leaking and I didn't know what was going on with it. I know it was ice in the bottom of it, but I couldn't thaw it because I couldn't get to the ice that was underneath the refrigerator. I have one of those chrome refrigerators. Two doors open from the top, and it's a freezer at the bottom. I woke up one morning with a puddle of water and it was ice in the bottom of the freezer and I didn't know what was going on. I knew it needed defrosting, but I couldn't get to the ice. I didn't want to mess up anything, maybe punch a hole into anything.

We've used American Home Shield two or three times. We've had good luck with them. Everything that needed to be accomplished was accomplished quickly. The people that they hired did their job, and anything that needed to be used was proper and in order. We just had a water heater put in and the person that did it was knowledgeable and thoughtful. The Plumbx guy told us upfront that there was $200 in city fees that needed to be paid. We took his word for it and paid it.

American Home Shield is very easy to use. It gives me peace of mind that if something goes wrong, I can have somebody come out and get it taken care of at a relatively low cost. Recently, we had a leak under the sink. Then the pipes behind our refrigerator that ran from the sink to the refrigerator cracked because it was old. A technician was out in 3 days and was amazing. He had everything on hand that he needed and was able to get it taken care of. It didn't even take him an hour. He was super fast.

Our air conditioning was intermittent. First, they assigned my claim to a contractor who rejected it after two weeks of waiting for them to call me and trying to call them. I called back American Home Shield and they reassigned it to somebody else. The reps on the phone were fine and the techs were competent. But they complained a lot 'cause they had to go up on the roof. I'm satisfied with my experience but a little disappointed they didn't let me know the job was declined previously and I had to call back to find out.

After having to call four separate times, somebody put my claim in somebody's else name who lives two hours away. The person who was trying to do the repair couldn't do it because somebody wasn't doing the order right. It was a two-week, drawn-out process to get that in. In the end, it worked out 'cause the last guy I spoke to just closed out the whole thing and started a new claim. Then the tech was able to repair my heat.

We had three issues recently, and the plumber came out and fixed them quickly. He was good and professional, and the process was easy. I've had American Home Shield on all of my properties for the last 20 years. If something breaks, I don't have to look all over town to try to find somebody to fix it. I just call them and they have all the people that would be good at fixing whatever problem I have.

Fleming Appliance Repair came out recently to take a look at our microwave. The tech knew exactly what the problem was and he was in and out. He came early. He was really great. The only issue I have is getting ahold of American Home Shield and trying to talk with someone. When it said, “If you want to leave a message and have us call you back, give us your phone number.” I said, “I don't want to do that. I want to talk to someone.” I waited for another few minutes but then they just disconnected me. I had to call them back. It took me many phone calls and wasted time to finally put my order in.

My dishwasher couldn't be repaired so it was replaced. I got an upgrade but my house has the new plastic plumbing and how the installer would have to do it, he doesn't do that. So, I have to get a plumber. But the installer said they would come back and install it once I got the problem fixed. I'm satisfied with American Home Shield. I just wish that they had the option to do my plumbing, even if I need to pay for it. Because now, it's an inconvenience to me. And I'm a senior, so it makes it hard. But as far as the service, I like it. My daughter has AHS and she loves them. And I've had them for a few years now. My first claim was the hot water tank. The tech came and looked at it, ordered the part, came back and fixed it.

Our heater wasn't working. The third party didn't call me for a few days, so I called them. They were a little slow. American Home Shield should have an agreement to be a little faster on their contractor's service, at least on the scheduling. My husband received the contractor. It went well. It was very fast. It was something that I had messed up on the thermostat. It wasn't a problem with the heater. So it ended being a waste, but the waste part was my fault. Now, it’s working. American Home Shield is very helpful.

I did an online request for service for the dishwasher that wasn't working. A week and a half later, Cooper Appliances came and diagnosed the problem. They said that they had to order the parts which could take about a week. A week later, they showed up with the parts and fixed it. It would have been nice if they had the parts on the truck, but it wasn't critical. I'm very pleased with the service. I've recommended AHS to two people after my dishwasher incident.

The last three times I've called American Home Shield for the claim that I filed, the work was not done. My dishwasher had standing water in it, and the technician came out. He repaired it, ordered the part, and put it in, but the water’s still standing to this day. When my dryer went out, the contractor came out and diagnosed the problem. The part didn't fix it, so American Home Shield said that they would get me an electrician out there. But no electrician has ever shown up. This was several weeks ago. So I'm not very happy with the American Home Shield.

So far, American Home Shield has been good. I was a little taken back today that my charge is 135 instead of 125. The deductible went up, and I was told it was for taxes, and that they need to collect taxes now. I didn't see any notice of that, so I was taken back today that I have more of a charge. It's not that I'm against it. I think there should have been some forewarning. Other than that, I like that I have somebody to call when something goes wrong, rather than looking for a hundred different numbers.

I had a washer go out. American Home Shield fulfilled a whole new order and I only had to pay $100. Everything was done in a very quick and timely manner. But trying to use the video app that they have to help diagnose my issue was a huge issue that I was on the phone trying to get it to work for 30 minutes. It was kind of annoying. I was out of a washer for about two weeks, and they had somebody come out and install a new one that was even much better than what I originally had.

My pipes under the house were busted. The contractor said that American Home Shield didn't pay for that part and I had to pay out of pocket. Other than that, AHS is wonderful. They come when they say they're gonna come.

When I submitted a claim to AHS, I just went to their website. The process was really easy too. I just logged in and issued a claim. Then someone called me within 30 minutes to schedule the appointment, and the guy was available the next day. The guy who came out for my dishwasher was really good. He looked at it and then it ended up just being a clogged drain. He got it all cleaned up. He was there for 30 minutes and had it fixed, and now, it works great again.

AHS has been a godsend for me. I recently lost my husband. So, when the stove went out, I had no clue what to do. I just knew it wasn't working. They came out and resolved it really quickly. Whereas, before, my husband probably could have done it himself. But having AHS really gives me security. With the bigger things, when I need maintenance, then I can call them and get it taken care of. Appliance Agent came out recently for my stove. It was awesome. I put the order in. They came the next day and fixed everything really quickly. I was very happy. The only complaint I have about American Home Shield is that their website could be a little more user-friendly, ‘cause I can never find anything on there. I have to call in to do things.

My light in the living room by the closet was not working, and then I had a couple of outlets that had went inside the wall. The contractor was professional, timely, and excellent.

I had a claim with American Home Shield and the experience, I thought, was good, but the company that was sent out fixed the problem, but it was only temporary. Apparently, there was a part that the company did not have. My husband was able to go and reattach it, but they said that there was something that they have to order. We thought that the tech knew what he was doing because he reattached a hole to our line for our water for the ice maker, but he did it haphazardly. He was in and out of our house within five minutes. We thought the problem was fixed until we woke up the next morning and noticed that we had a floor full of water. As soon as I contacted them, they contacted me back right away. I'm not blaming AHS at all. We waited for almost two weeks before we were able to get them out. From the beginning when they first assigned this particular vendor, I should have contacted AHS and requested another company.

I've been happy and satisfied with American Home Shield. Earlier this year, my heat pump had to be replaced. I also had some issues with my plumbing. The technicians have been really good and professional and polite. They do their work well. What I like about having them as my warranty is the convenience of when something breaks down in the house, I just go online and set up a service request and do not have to find a contractor myself and make the arrangements. Overall, it's been a good experience. One of the challenges was that, in a couple of the claims, things moved slowly. Usually, with a lot of the claims, getting things set up goes pretty fast but with the heat pump replaced earlier in the year, it was a very slow process. It probably had to do a lot with the supply chain issues.

The dishwasher was having a problem. We had it repaired. It worked fine. American Home Shield makes life easy and saves money.

I had a couple of instances where my kitchen range quit working and my oven quit working, and American Home Shield replaced the whole unit. Just a few weeks ago, I had a problem with my air conditioner. It just needed a simple repair, but it was taken care of. I was very happy with the technicians.

When my microwave went out, they offered me to either get cash or to replace it. The way they handled things was great because my microwave was so old, they couldn't even find the parts for it. I chose to replace it. Also, the techs I've had have been great. I just had a service call for my sink being stopped up, and the plumber took really good care of it and got it unstopped. AHS takes good care of me.

My heat was not working and the repair was completed and taken care of. The process through American Home Shield was good. The guy came out two times. First, he did the work and then, he came back and did the part. AHS resolves my issues when I have them. They usually get to me as soon as they can. The contractor sometimes over extends it, but they are within three to four days, which is okay with me. AHS is a blessing and I am pleased with them.

I've never been a fan of warranties like this, but I'm impressed with American Home Shield. I had a claim which went very smoothly and quickly. The vendor they sent out took care of the furnace. They had the parts on the truck. It was up and running in 48 hours from the time I reported it.

It's my first experience with American Home Shield and I have too many complaints. It took me quite a while to convince the receptionist to send the right technician. First, she wanted to send me a technician. I told her the compressor was dead. I needed a company that could handle a replacement job. She said, “No, I have to send a technician first. He has to take a look." I said, “No. Send me a technician with a company experienced in replacing compressors." She refused to do that. I asked her, “If you don't want to do that, transfer me to a manager.” She refused to do that too. The technician who came knew what he was doing. However, after he left, the icemaker stopped working. Besides icemaker, the freezer is not working right. I asked American Home Shield to reopen the case and send a technician over to fix that. I was without a fridge for three days.

I was having stoppage in my bathroom toilet. The techs came in four days because when I made a call, it was a weekend. The plumber was good.

Two weeks after I got the AHS policy, my washing machine gave up. I called them and they had a guy within the next day call me to make an appointment to fix my washer. When he came out, he was neat and professional. The whole thing needed new guts and he fixed it. He was awesome.

Doug’s Construction did a good job replacing my water heater but I still had to pay in addition to what American Home Shield covered, which was a surprise to me because on the commercials, they make it seem like they would replace like for like. I've had a refrigerator go out and they gave me a check for 2,800, which seemed like a lot. But the refrigerator was a $10,000 Sub-Zero refrigerator. So I still had to put out a lot of money in addition to what they gave me. And at first, they said they were going to replace it. They said that for several months before they finally said they were not going to do that and that they'd issue me a check instead.

I feel wonderful about American Home Shield. I had a problem with my faucet and sink. Their contractor was able to fix it after two times. I like not having to be worried about something breaking down. The only thing is I have to pay another amount for the contractor to come out.

My experience has been good so far. But the first HVAC people were from Knoxville and service was gonna be a really long time. We had to call customer service and say, "Is there no one closer?" That's when we got the company for the last repair. The tech was here for eight hours working on my HVAC system. She was great.

American Home Shield sent Service Pro Heating for a free inspection of the furnace. The guy showed up. He was very informative, kind of walked me through what he saw up there, and let me know everything was okay. He even went the extra mile. I had some questions about the furnace that I wasn't 100% sure about, and I hadn’t talked to a heating tech, and he even took the time to kind of answer some questions outside of the normal check-up kind of stuff. So, he is a very good technician. It seems like a solid service. I like Home Shield's little offers where you can get some free tune-ups and check-ups on things. They make it fairly easy to go on and request services as well as far as their website is concerned.

I like AHS's convenience. Recently, my water heater wasn't getting hot. It's located in my attic and I can't get up there to look at it. I just picked up the phone and they scheduled an appointment. The tech said somehow the flame had blown out and he just lit it back. They were very nice and professional.

I called American Home Shield for my sink that was leaking. The Lindsay Company came out and everything was good. The guy was telling me everything he was doing. I love American Home Shield, so far. I like the way they work.

My claim was quick and easy. The tech had to replace the button in the garage door opener and he fixed the issue within 10 minutes. He was very nice.

The panel wasn't lighting up and the dishwasher wasn't cleaning correctly. The technician did a good job. He came out and replaced the panel and solved all the problems. It's not drying very well though. But other than that, everything's doing fine so far. American Home Shield is presently taking care of the air conditioner. This past year has been an even better experience with them. They provide quick service and response time, and they’re very good.

On the main panel for electricity, sometimes it just pops up, so I had to put it back on because I didn't know how to do it. The tech came and he was really nice. He showed me how it works. He asked me if he could do anything else, and I said, “Oh, it's fine.” It was really nice and fast. It was a small issue, so that was easy. But I don't like the fact that when I need to call American Home Shield, it takes too much time. If I go on my laptop, it's very fast and convenient.

My refrigerator stopped working and the contractor fixed it. The tech was super nice. Sometimes, American Home Shield wouldn't cover stuff like Freon, and that gets very expensive. Also, they've raised the rates recently. But they are good about fixing things that need to be fixed.

American Home Shield has done a good job every time the contractors came here. I enjoy having them. Someone recently came out and fixed my dryer, and did an excellent job.

The garage door broke a spring. The contractor that came out did a fantastic job. The guy was a gentleman. He was very professional, knew what he was doing, and got everything done within 30 minutes.

The people I talked to on the phone at AHS were very friendly and professional. Applifix Heating and Appliance came out for my appliance claim. The tech thought it was one thing. But then I was still having trouble, so he said I might need to do a recall on it because they're not working properly.

We just had that leak from the roof. We had the contractor out here before to replace the toilets. They're fine. But they couldn't do anything because it was a leaky roof. So, it ended up being a different contractor. Also, we found out that American Home Shield doesn't take care of the secondary damage. So, that was a bit disappointing. They didn't do anything, so we have tried to treat it ourselves. That's something that should be covered by AHS. I'll probably look to see if there's better coverage now.

The response when requesting for service with American Home Shield is not as quick as it should be. We had a problem with the AC and the fan had to be replaced. It took close to a month to do that. And then, two years ago, a small $25 capacitor had to be replaced on the AC and that left me with a very sour taste in my mouth with AHS. I had to buy an AC just to operate because they took three weeks. But we've always liked them. We've had AHS all these years and I value the way everything's been done. Recently, our plumbing was worked on. The drain separated and started leaking, and the one who took care of it was very good and professional.

I had a dryer problem, and the drum wasn’t spinning. The tech fixed that, but after he left, the heating element quit heating. So, he came back and fixed that. It quit again and he fixed it again. He came back and fixed everything today. All Repair Services did a pool pump a while back. They're good people. They did a great job. The only thing was it was hard to understand who I was dealing with. It was hard to get back on the phone. I would have to call American Home Shield to get an update on the part. It'd be hard to get them on the phone and you couldn't really understand who you're talking to. I finally got it resolved. They ended up having to mail me a check because they couldn't get the part. It all worked out. I got less money than I had to pay out of my pocket.

My experience with AHS has been convenient. I had a leaking sink that Bestway Mechanical came out for. There was something going on with the pipe but everything is great now.

I like American Home Shield's coverage on expensive repairs. I had a leak in my AC. Efficiency Experts came out. Everything went well. The AHS vendors are always great. Communication with American Home Shield is not always great though. Every time we call them, we get someone with English as their second language. So, sometimes it's frustrating.

Our water heater wasn't heating the water, and it was easy to submit the claim online. The repair people who came were very good. They seemed knowledgeable and were efficient and reminded me that anytime I had any issues, to ask for their company again so that they knew what was going on. American Home Shield is a good company as well. I had a quick service, and I'm really happy with them.

I sent in a claim for the dishwasher and the contractor came out so quickly. They ordered some parts. Then they came in when the parts came and they fixed it. The dishwasher is working really good.

American Home Shield's service is outstanding. The air conditioning and heater went out. The claims process started off kind of only good. The chat didn't work out too well, but the young lady that I dealt with helped me fix everything. So, it's all great. The technician was outstanding.

I have had AHS for over 7 years and when I called them about a broken dishwasher they denied fixing the dishwasher citing misuse (have been using dishwashers for 10 years now). When I tried canceling the service they had me sign up for a second opinion. When I called back to cancel the service again and did not want the second opinion they ghosted me. They have been ghosting me since with reasons like "the agent who I spoke to about the second opinion will call me back" and sometimes simply hanging up on me. I have requested, begged, and berated for them to cancel the service but they won't. Worst customer service ever! Stay away for your own sanity.

The only thing that has been resolved at the easiest level was the water heater. It stopped working and they replaced the water heater and all the lines going to and from the house. The techs were amazing. With my AC unit, the coil had to be replaced and AHS said that since it's an existing issue, they wouldn't cover it.

American Home Shield is responsive and the service has been good. Submitting the request was very fast and the rep was very professional and friendly. The techs who came out for the AC maintenance were very professional, knew what they were doing and fixed the problem in a timely manner. They were wonderful.

American Home Shield is good. It's just sometimes, it's hard to understand the operator when I call them. They speak English, but they have an accent a lot of times. Other than that, they're so polite. Recently, M & E came for the bathtub. There was a drain that had a crack on the bottom and it was leaking. It had to be replaced. The tech tightened up the spout. It was leaking as well. The process wasn't that long but I thought they were gonna call me and they ended up calling my wife. I told them to call my phone, but the plumber called her, and she didn't really know everything. She said everything was great though. Overall, we like American Home Shield.

Initially, the appointment was very far out. But American Home Shield worked us into a cancellation. The contractor repaired the oven for my boss in his rental house. And they got it in time to fix it before Thanksgiving. So, we're very happy with that. I'm sure having AHS saved him. He paid for the cost of the warranty in that one repair. That’s our first use. So, it will be very worthwhile.

We had a furnace issue. We called it in to American Home Shield then they contacted some company that does the repairs. They came out within two days and checked it out. There was elaborate explaining what needed to be done, what needed to be replaced, and an estimate that we would have to pay. They gave the information back to American Home Shield to see what work needed to be done. We went from there and got it fixed.

The Forest Air heat didn't work. I submitted a claim and they said it would be a week and a half, but I told them we needed it sooner. So they obliged and the techs were here in just a couple of days. They were excellent and they resolved it.

I did a claim online for my heating and air conditioning unit. It was easy to do and the tech was fantastic. He found the problem and fixed it. So far, everything has been going great. I had a great experience with American Home Shield.

I was thankful that someone from American Home Shield reminded me that if I had more than one appliance, they can be seen at the same time. The repairman, Scott, came to see my broken handled dishwasher. He fixed that. Also, my washing machine was getting off balance all the time. The man fixed that as well. He was very friendly. He called when he said he was gonna call. He got here when he said he was gonna get here. He was very quick. When we talked to him, he knew exactly what he needed to get. On the washing machine, I couldn't find the plate with the model number information to send them a picture of it or tell him what it was. But thankfully on that, he just attached a spring that had come loose.

The toilet didn't flush well and I had a leak in another bathroom sink. I called AHS and they said that someone was going to contact me then the contractor came out. But he had come back for it. He had to get a toilet part because he had discovered while he was there that there was a leak between the tank and the toilet. He said I needed a vent and my warranty was not going to cover a vent on that. So I had to go down and check. During that time, I found one of the toilet hoses that was dripping under the house. So I called the home warranty then I let the Ace man know and he took care of that without any problems. I paid $100 and the plumber took care of the issues. I also called AHS before to check my air conditioner in the spring and had no problems.

The pilot light of my hot water tank blew out and we could not get it lit again. The service went really well. The techs were very professional and accommodating as far as explaining how to get the hot water tank started if the problem happens again because there was a little trick they had to do. My experience with AHS has gone well. The only bad part was that it was a Friday afternoon when we submitted the claim so we had to wait 'til Monday to get somebody to come.

It was cold and my heater would not turn on. I tried everything to troubleshoot it. I watched these YouTube things to try to figure it out myself, and I was like, “That is beyond my ability.” So, I called American Home Shield and they offered me somebody but I've had them come out once before and I didn't have a good experience with them so I asked for a new person and they sent out these people. It was great. He came out and checked it out. I'm glad I called them because he replaced the control thingy inside the heater unit that was in the garage. He had to order it. He called me and I missed his call on Monday. So, then I got a call on Tuesday and he was able to come out and fix it. He was super efficient. My heater works great.

The repairman was wonderful. He came for the blower that would blow, but nothing was heating. He knew immediately it was a thermostat that needed to be fixed. Once he got that going, He found another thing that needed to be tweaked on the unit to make the thermostat that he just installed talk to it. When one dishwasher leaked, and we thought it was pinhole leaks under the foundation. American Home Shield sent several plumbers, leak detecting people and appliance people. When one appliance man got here, we were thinking they were gonna fix the issue. But he said, "I can't do Frigidaire today." Then it was three more days waiting on somebody. I also had to deal with my home insurance because that leak made them have to pull up all my wood floors. We couldn't do anything. The contractor couldn't go forward until the American Home Shield plumber and the appliance man finished.

I had a plumbing issue recently. I submitted a claim online. Everything went fine and the techs fixed it.

My washing machine had a code on it and it wasn’t washing. The guy came out and he told me it was code F2 and F5. It said it was the door latch and he cleaned that out. It worked for a week, and then it started doing the code again. I called them back out because he said my $100 service call was still good for 30 days. He came back out within 10 days because they had to order a part. So when they came back out, he put something in and so far, I haven't had any issues with it. I don't have to worry about having to come out of pocket with a whole $1,000 to buy another whole washing machine. Being a homeowner and not knowing a whole lot about how to go about calling repairs or worried about getting a repair, it was real easy for me to call American Home Shield and them to send someone out and take care of it.

American Home Shield has been good. We got three ceiling fans fixed. The electrician told me exactly what was wrong with the fan. I had previous repairs, too and I like that American Home Shield has quick response and a low fee. I will recommend them.

Having AHS gives me a sense of relief that when something goes wrong, I'm not going to have a huge bill. Sometimes, I haven't been too happy with them but overall, they've been pretty good. I recently had a claim for the burners that weren't working and the techs got out here very fast. They were really awesome and I was very satisfied with them.

We've been satisfied with AHS. They take care of us. They have great customer service. Recently, we put in a request to have the fridge looked at. We noticed that it wasn't dispensing water and there was a small leak. It wasn't making ice either. Everything was good with the contractor. The line needed to be flushed and the filter needed to be changed.

American Home Shield emailed us an offering for a furnace service for $75. So we set that up and Choice came out. They were very professional and they explained everything about the furnace to my husband. Choice has come out several times for us through American Home Shield and we're quite pleased with their service. Also, American Home Shield has never let us down. I would never buy a home without a warranty, and American Home Shield would be the company I would recommend and use. We're very satisfied with them.

The very first day we moved in, my daughter tried to take a shower and the toilet backed up right there in the downstairs bathroom. So we snaked it out because we had a friend who had one. It worked fine and we thought we got it. Then a week later, it happened again and we could not get it. When I first submitted the claim to American Home Shield, it was smooth. I called the guy and he said somebody would call me shortly. But nobody did. It was Saturday. I waited until Monday and called and talked to somebody from the warranty place. They told me to hold on and they called the Whitney place. Then, they got back on the phone with me and said that they left a voicemail and told me to have a nice day. I said that I need to talk to somebody and try to get this scheduled. I don't want to go through a third party. So, the rep ended up giving me the number.

I've been having problems with American Home Shield since I've had it. If I would call in for some service, it seemed like it never happened. I had a washing machine problem. First of all, they had the wrong address. They could never find me in the system when I would call. Sears came out for our dryer a month ago. I told the man the dryer was not heating up. The man said that wasn't the problem. He did nothing. He said, "Clean out the filter." And he left. I called back to let them know it still wasn't working. Somebody came back out, they did nothing. They made another appointment. And the appointments were two weeks apart. They didn't come right back out.

The repairman took care of the problem with my main GFCI outlet that was blown. He was informative. However, when you call American Home Shield and get the automated system, it doesn't give you the right options. It was charging my credit card that I didn't even have anymore, but somehow they managed to get it to the right credit card.

American Home Shield's okay. It's their vendor who is not responding. They're supposed to come back for the third time to fix the problem. I had to do a work order each time through American Home Shield. November 9th was the third time that I sent another work order. I don't know what's wrong with it. If I knew what was wrong with it, I'd be able to fix it myself. On Thursday the 9th, I reached out to A&R to set up an appointment because I hadn't heard. I had a valid work order number with American Home Shield, so they did not charge me each time I had a work order. A&R said, "I'll have someone out there on Saturday between 8:00 in the morning and 12:00." So, I waited and I waited. No one showed up. So then I called A&R and all I got was to leave a message recording, of which I left two messages and said, "Please call me back to get someone out here. No one showed up. Blah, blah, blah."

My garbage disposal was not working. Every time I would turn it on, it would fill up on both sides. The first person that they sent out didn't have the equipment needed to fix the issue. But when Assurance came out, the tech fixed it right away with no problem. He was wonderful. Everything’s working good. I had a claim before this one about the garbage disposal. The gentleman came there and found rocks that were in the drain. But he didn't necessarily fix it because I was still having the issue.

The heater was not coming on at all and the fellow that came out was able to get it to kick on. He fixed whatever the issue was between the thermostat and the heater unit. Also, while he was there, he noticed that there was a part that was vibrating pretty badly and rather than wait for that part to go out, which could cause other problems with other parts, he got that part and got that fixed. He was great.

Budget HVAC came out for our annual inspection with our furnace system. They found an igniter was the wrong one so they replaced it. They said the one that was on there could have made it blow up. They ordered the one right from the manufacturer that's supposed to be on the furnace. They had to wait for three days for it to come in then they came right out and installed it. It was quick.

My recent claim with AHS was for a roof leak. It was very easy. All I did was put it online and then they sent me the person's names. My experience with the tech was good. Everything's good now.

The service went well. The contractor, Frog Pro reached out. They're very responsive and helpful. They came out twice. The first time was to note that I needed actual service and not just a tune-up. When the tech came the second time, he said he needed to order another part. We're waiting on the next step of that. But everything has been easy.

I filed a claim when I had no power in my garage. The contractor called within an hour of American Home Shield telling me that a contractor was assigned. They got out that day. My son hung an extension cord and there was a switch on an electrical box on the wall that got shut off. We didn't even know it was there. The repairman took care of it right away. He didn't make me feel stupid. He was awesome. I've had one other instance where I filed a claim and American Home Shield was prompt then too. My furnace motor was making a weird noise. They got someone who called me and came out right away. I would recommend American Home Shield to other people. They have an extensive coverage.

I've had AHS since I've been here at this house and they've always helped. My dryer stopped working and they connected me with Sunbelt Electric. They were great.

The service of AHS has been very good. The technician from Tnt was really good, responsive, and communicative. However, the gentleman did the repair for us and he ended up not having to replace a part on another part of itself. He just said he tightened a wire. But since that day, it didn't work. If we can get this issue fixed, we're all good. We're happy with AHS. I would certainly recommend it.

I had a suspected leak in my kitchen sink line. It smelled damp. American Home Shield sent a plumber out. He was able to find that it was leaking behind the wall. He repaired it. He was nice enough to tell me, "I can't see how far down this goes. You may be dealing with some mold down there. If I were you, I'd have a home restoration company come look at it." He even provided me with a couple names. He also told me that because he had to cut into the drywall that American Home Shield would send someone out to repair the drywall. But I haven't heard anything about that.

The plumbing service went fine. But I'm thinking about calling them back because there's something wrong with the toilets still. I had to turn the water off. I have the plumber's number and I want to talk to him to see if he can give some hint on what the problem could be because I don't see where it’s the same thing that he fixed. Other than that, I have no complaints. They were fast to get people here.

One of our two refrigerators went bad. The tech did an excellent job. But we're gonna lose everything in the other refrigerator. I had issues with some lights and some of the display panels and the technician replaced a part and it completely quit working. We've been without our main refrigerator with all the frozen stuff for a week now.

I hated that the price went up when it was time for renewal. I asked for a discount and got $125 off for the year, but it was still more than initially what I had paid for it. Also, the longer that you're a customer, AHS should offer you more discounts. But the service wasn't bad when they replaced the dryer, which was fairly quick. The dryer was propane and they didn't have anybody that installed propane. I had to find my own person to install it which meant I had to get rid of the old dryer, dispose of it myself, then find someone to install the propane dryer. Because with Propane, you have to take it apart to change this little orifice on the inside so it'll burn Propane instead of natural gas. So that was a pain. But AHS offered me $100 to help offset the cost of hiring somebody to have it hooked up.

The drain in my basement from my washing machine isn't draining. It is backing up into my basement. The contractor that came out was okay. But I'm waiting on somebody else to come in to try to fix the issue.

The rep that I dealt with was very fast, courteous and knowledgeable. I needed to get the locks changed and the contractor was very efficient. They had to do the front door, the pool door, the garage door, and the garage side door.

My experience with Affordable Appliance has been one of the few positive experiences I've had with American Home Shield. They made the appointment, showed up on time, and diagnosed the problem, ordered the part and came back and fixed it when they got it. But I had a really bad experience with American Home Shield this summer, and when it was all said and done, it cost me almost $4,000 out of pocket. I still haven't been reimbursed for it. The vendor that they sent out did a lot of negative things and incorrect things that caused me to be sitting in 80 degree temperature throughout most of the summer.

I've had some run-ins a few times, but overall, AHS is satisfactory. They do the footwork and handle who's coming. It makes it a little easier to take care of things. Recently, the valves were malfunctioning on the washing machine. A tech got out there quickly in two days and had parts with him.

My refrigerator wasn't making ice. The tech checked it out and told me that they had to order a part because the other part had gone bad. We ordered the part and they had it sent to the house. A week ago, he asked me if the part was in and I told him yes. He repaired the refrigerator and put everything back in place. He was very courteous even with me being sick. He did a wonderful job.

American Home Shield is fantastic. Our air conditioner went out about a month ago. We called, and they sent somebody out in a day and a half and got it fixed. Then our washing machine upstairs was out of balance. We made a phone call and a guy came out, looked at it that same day and said it was gonna cost more to repair it. I got a deal from American Home Shield. They said, "Go shopping. Pick out a new one, and we'll deliver it and install it."

The experience with American Home Shield depends on what needs to be repaired. The recent claim was fine but last year at this same time, my refrigerator went out. We didn't get our refrigerator fixed until after the 1st of the year. They didn't have parts or they didn't have people to do it. We were without our refrigerator through the entire holiday season. We ended up having to buy a small apartment fridge to get by.

I did a ceiling fan claim and American Home Shield had somebody out for that. They did a seasonal check for getting prepared for winter. That was a free call. So, they came out for that. The experience was good. The tech that came out for the ceiling fan was really great. I liked him. The one that came out for the tune-up was also good and respectful.

The contractor replaced some connection on the outside. The first visit was the same day. And they came a day or two later and ended up bringing the part that was needed to be replaced. So, it was quick. The AC now works great.

American Home Shield is good. We just had a tune-up done for our AC. They found that there was a part that was needed so they ordered that. It took a while, but it was a positive experience. We had two different technicians and both were very polite and professional.

I was having problems with my washer and dryer. American Home Shield sent Green's Appliance and they were able to repair both of them. The claim mainly started out with the dryer. The dryer would not heat and they had to replace the heating element. The washer was bouncing really badly when you put it on the spin cycle, and they were able to repair it, too. It was excellent service. The technician and the person that I did the claim with were good. You couldn't go wrong by purchasing American Home Shield.

May Heating and Air was sent out recently by American Home Shield for a free check-up. It went well. They were very professional. They were in and out, they did what they had to do, and left.

I had a couple of good experiences where the people seemed to know what they were doing and one or two that really were disappointing. In one case, we had an air conditioning drain that was clogged. The way the air conditioning people who came tried to fix it was to put a hose up to the drain and shoot water up into the pipe. The problem with that was when it got into the attic, the water shot out and seeped into the floor of the attic and into the ceiling of the rooms below. It was the dumbest thing I've ever seen anybody do. I asked, “What are you doing?” The tech said, “Well, this is how we do."

I had a slow drain and a slow showerhead. The techs who came out were very good. They fixed two of the three. One, they said, is not covered by American Home Shield. Then the other one they had to order a part for.

When American Home Shield sends Sears, it's good. But when they send anyone else, it's terrible. With the fridge, they sent some second-rate company out and they claimed they were gonna order a part. Three weeks later, they hadn't done anything and I was out a fridge for that while. So, I was a little upset about that. I had to call AHS back and wait on hold for an hour until I finally got someone from America who understood what I was going through. They were the ones who called Sears and got them to come back out. And the guy even had the part on his truck. So, it was done in one day. In my most recent claim, Sears came out for the dishwasher and replaced the control board. Some of the buttons for its features were not working.