American Home Shield Reviews

I did a claim for a hot water heater and another for my air conditioner. American Home Shield did their job, but the plumbing company did not. The technician couldn't find a replacement. He didn't understand what he was doing. American Home Shield gave me cash-in-lieu so I could go take care of it myself. For the AC, it was on and cold but not blowing cold air out of the vents. The secretary asked if there was anything blocking. I had remodeled a room and there was a lot of dust from the drywall. I did not replace the vents soon enough. When I did, it was like flour was in there. I choked my AC so to protect itself, it went into a restricted mode. She said, “You turn it off for 24 hours. Turn it back on and see if that fixes the problem. If you need us to come out, we will, if that doesn't fix it."

The technician checked out the air conditioner and determined the part that was faulty. He said he had to put in a claim with American Home Shield. They came back the following day and authorized the part for it to be fixed. The guy was friendly but his company was overwhelmed so it took a while for them to get back out and fix it. But he gave us a tip. He said to cut the system off and run the fan and that helps suck the heat out of the house. It seems to help a little bit. My biggest problem is when you call, you get a foreigner and they're just reading the script. It's hard dealing with them. They don't understand exactly what you're trying to tell them.

The AC unit was cool, but in the daytime it would get extremely warm. The technician said that there was nothing too much wrong with it. The drain was just a little clogged. American Home Shield is prompt. But I don't like that they don't communicate. I've had them a while, but they went up on the rates and I knew nothing about it until it came out of my account. The service call rate went up too. They never sent a notification that it did. When I said something to them about it, the only thing they told me was that it went up. I'm currently searching for another provider 'cause I don't like this.

We had American Home Shield for 19 years but since we built a new house, I don't need it anymore because the house is already under warranty with the home builder. The service was good when I had them. They did electrical and plumbing repairs. They fixed the washer once. They also fixed the water heater and the air conditioner. It was just hard to get something online or to call somebody. It was hard to get people, but once we got the people out, it was fine. The technicians who came out were all good. I had to pay out of pocket once for my roof. They replaced two sections of the roof because they weren't sure exactly where it was leaking from. AHS covered up to 1,500. Then we had to cover 2,600.

I always have someone to contact if I have a problem with my appliances. The phone response has been much better. It's easier to use and faster. So, within the last couple of years, American Home Shield has improved. I had a problem with my air conditioning a few years ago. The company that AHS recommended finally got the part in and fixed it, but it was a terrible experience. Recently, my ice maker in my refrigerator was not working. I was very pleased with the technician that came out. He was very helpful. He was able to get me up and running. He had the part, but he had to come back. I did not get ice the next day, so he came back immediately and changed that part out.

With American Home Shield, I like that if something breaks, I have somebody that's gonna fix it. I have peace of mind. Choice Electric came out recently. The AC unit was leaking water, and the tech fixed it and checked some other stuff, and it's working fine now. He was great.

I am not extremely happy with AHS. When I had to have my air conditioner done, it took quite a few days. The tech came and fixed it. Then again, it went out. The second time, they fixed it correctly. But when it went out first, they gave me appointment times that he would come in at 5:30. Never showed up. Then my daughter got involved. She called directly. His mailbox was full. Then finally, when she got through, he said, “I don't work after 5:00. I don't know why they keep giving you that appointment.” Finally, they got it fixed.

My latest claim was for an AC not working. We had Atlas Air Conditioning. The contractor that American Home Shield had hooked up with came within a day and a half. So, it was smooth. We also had Anywhere Plumbing out for a clogged drain. We got a quick response too, and then they fixed the problem fast. AHS has been working out well. So, I'm happy with my contract. So far, I don't have any issues with the cost or the quality.

I called American Home Shield and said that the air conditioner was not getting cold. When the tech came, he just looked at it and said nothing was wrong with it. He said it was just hot outside and didn’t do anything. He was very knowledgeable and professional though. Also, I like that American Home Shield covers more than one issue. When it comes to electrical or water, if I have more than one place affected by the same thing versus one area, I can call and they give a quick response. They would get in touch with a vendor and get someone out to take care of whatever that needs to be fixed. However, the automated system doesn't help a lot when you have more than one warranty situation going on in the house. It only records one thing, so I have to talk to somebody in person and tell them that it's an additional room.

I pay a monthly premium for warranty of home appliances. I have been in contract with this company for approximately 8 to 9 years. I put a claim in for a broken AC unit back in May 2023. The contractor has submitted a price to fix or replace the unit. American Home Shield has denied both repair quotes from the contractor that they had hired in the 1st place. Now it is August 2023, the hottest year on record in Arizona and we still have no AC. Yes this is an expensive repair but I have paid monthly 54.00 dollars for 8 years. I also pay a 125.00 service fee. My most recent premium also increased to 72.00. I don't mind paying but I believe I have NOT been getting what I pay for.

American Home Shield's premiums are very high. And they can be at times a hassle. I called my recent claim in. Winston Doors was responsive. What I did not appreciate was, I know that the door needed repair. They acknowledged that and got approval. But the tech tried to upsell to a new garage door opener. I already paid a $100 deductible. “It's usually 800, and because you're American Home Shield, it can be for $400.” I don't appreciate that because I'm a consumer. I have an item that they need to repair. Just repair it and move on. But they were responsive. They were one of the fastest ones that I've had. I've had claims that are six months old before they were resolved.

I paid for the silver shield service from America Home Shield for 16 months. They took this payment every month and I put in 3 requests for service during this time. They were unable to support on any service. They charged me 125-150 for each one of these requests and at NO point did any contractor ever actually show up. In the final instance, they put in an incorrect statement of what was wrong - I was very detailed and specific about the problem and they flat out LIED to the contractor who was then (of course) not able to support with the real problem.

I have two zones and my upstairs air conditioning unit wasn't blowing cold air, so it kept getting hotter and hotter. I opened up a claim that Friday morning and we got a call within a few hours from Jersey Central Air to say that they would come out first thing Saturday morning. They were wonderful. We expressed to them that it was getting to 86 degrees upstairs. It was so hot, and it was during a heat wave. The repair guy said that if he happened to get done earlier, he would swing by that day. We live in the same town and he came the same day. He called us around 4:00 in the afternoon and said that he finished his last job and he would be happy to come over and take a look.

I've got 10 properties insured through AHS in 20 years and they're pretty good in most areas. But in Ruidoso, New Mexico, they're not good about responding with providers. They don't have providers in Ruidoso and in Carlsbad. I recently made a claim for my AC. It didn't cool for a couple of days, then it started cooling. But the techs didn't come for two weeks. In the end, they resolved it and it started working on itself. It just froze up. Other than that, if something needs to be fixed, usually, AHS can take care of it. And if you're having to replace an AC anywhere, they take the bulk of the cost. It's also easier for me to pay a little at a time than the whole thing at once. Aside from that, I would appreciate them if they would get people on the phone who have a little better fluency of English. With the ones I spoke to, it was hard to understand their accent. So you have to either make them repeat or you say, what you think you heard.

In the beginning, AHS was really good. But lately, the quality of service has declined and the price has gone up. Recently, I needed my toilet repaired in my master bedroom and I got the worst service I've ever gotten. It took six months and the whole reason behind it was that they just really didn't want to do it. I ended up calling them crying and I told them that I was paying them every month for this service but I still had a broken toilet in my house. They weren't expedient in calling me back and the level of service was horrible all the way around. They sent someone to my house and because of the amount that they were willing to give the contractor, he thought that was not even worth of him even going back over here again. So he just never came back.

What I like about American Home Shield is whenever I call them and let them know something is wrong, they respond right away and get people down there to take care of it. The overall claim process is fine. I've only had one instance where AHS didn't quite live up to what I expected of them. That was when I had an issue with my washing machine. The cylinder that held the drum broke and they didn't replace it. They said it broke because the washing machine was overloaded, and I didn't quite understand what it meant. I was a little bit concerned. I kept trying to explain to the guy, "There's a fixed capacity. So how can we overload it?" We had to dig into our pocket and replace the washing machine. That was the only time that they were a bit ingenuine. When I requested service recently, the repair people came in and saw what it was. The guy told me what was wrong, and three days after that, it was fixed. Now, everything is working fine.

I've had American Home Shield since 2009. Our house in the states, and we've had nine years here, which have been all positive experiences except for one time. We were at the embassies in London and Budapest and we had rental houses here, so we used them overseas also. Their service is very fast, and I like the security that I can get things fixed very quickly, except for my refrigerator, which was really bad. We were having a party for 150 people, and my big Thermador kept shutting off. I said, “I've got 13 people staying at my house for this party.”

One time, my claim with AHS went well. Another time, it was a little slow in the sense that they did not get it on time. I had to wait for a couple of weeks. But they reimbursed me some money so that I could get it done from outside. All the time, it worked out, but a couple of times there were delays. But other than that, their service has been fair. Our recent claim experience was good. We had an issue and it was resolved quickly. The technician was really good.

There was a bit of a stoppage through a pipe. My husband was very pleased with the repair and with the technician from Phil's Good that came to repair it. As far as submitting the claim to AHS, I do it over their website and it was very easy. They send you an email and let you know that they received your repair request. They tell you who they gave the job to and they let you know that the contractor will call you within a certain amount of time to set up an appointment.

I still got two open orders with American Home Shield that haven't been completed yet. I still haven't heard anything. One of them was for the icemaker that stopped making ice. They said I needed a part. They sent somebody out. They said it'll be a week and a half. It was three weeks ago. I called back. They said, “Oh, we tried to call you. And then we assigned it to somebody else.” Okay. So, I'm still waiting on the part.

I'm currently having a problem with American Home Shield. Wright Refrigeration came out, fixed the problem for, and they were great. Then, when they left, my ice maker stopped making ice. The guy told me that they would come back out. American Home Shield was saying that they were going to charge me for another appointment, which I explained to the guy that my refrigerator was making ice prior to him leaving. He was like, "Okay, not a problem."

AHS is very prompt, although there were a few calls where it was horrific trying to get a call through and talk to someone because I would be on hold forever. It was before so much was done over the web. But since then, it's been awesome. I don't even talk to anybody anymore unless I have an issue. In my very first claim with AHS, they replaced my refrigerator and they have replaced many things over the years -- the microwave, twice, the smooth-top stove, and inside and outside air conditioning components. The last time I called was when I was trying to get a particular service person out here. There was a company that I knew that worked for them who I wanted to come here and they helped me. Most recently, the light on the kitchen ceiling fan kept flickering even with a new bulb. Also, it had three speeds for the fan but only one or two of them was working. I submitted a claim with AHS and Hope Electric was called the same day. The tech was very quick to get here and he let me know he was on his way. He was here for about 30 minutes and he was able to fix the motor.

The tech came out and did several things at one time, which included my dryer, my washer, my oven, my cooktop, and the refrigerator. So far, the contractors from American Home Shield have all been exceptional. But I do not like that you can only choose three things at one time when you submit a claim and it has to be within the same bracket. So, the techs come and look at your stove and the microwave. But it's $100 every time. AHS is a great company to have. Just make sure you go around and shop around with other people. But they're okay.

I called American Home Shield and then it went through the automated system and I had to explain what was going on. One garage door didn't work at all, and the other one worked part way. They scheduled #1 Garage Door, LLC, and they texted me, and then the company called and we scheduled a day for the worker to come out. He came and fixed one because it was just the eye. The one that was partially working, the eye had shorted out and the chain was loose. So, he got that one working. On the other one, the board and the eye were shot. So, they had to order the board and I'm waiting for them to get that part. With the supply shortage, it takes a little while to get stuff in, but they'll let me know when they get it to come back and fix it.

I am a disabled veteran and I have health issues. I also don't have any immediate family. So I like the assurance that with having AHS, I would have someone come in and repair whatever I needed. My air went out in 95-degree weather and I called AHS. I had to wait a week. I was placed out of my home. Then, I had to come over here every day because I had dogs and it was tiring. But once the gentleman came in, he saw what was needed, he fixed it within an hour, and everything was back on. He was great. I couldn't ask for a more perfect professional.

AHS has good customer service. It's outsourced, probably to the Philippines, and the people that I dealt with were extremely polite, kind, patient, and really professional. I appreciate that in today's world. Just being polite is a big thing nowadays. They're fast, too. AHS has raised the fees, but that's part of life. Everything that I've asked for or was broken was taken care of, and when I disputed something, they were able to show me in the contract why it was correct. So I don't have any logistical complaint against them, because everything they said that they were going to do, they've done. I recently had A1 Phoenix come out for the disposal. They removed a metal part from the garbage disposal that got stuck in there, fixed it, and did what they were supposed to do.

My air conditioning system had a problem. I submitted a claim with AHS and it took them a couple of days to get a tech out. My experience was good and the tech was able to repair the AC. But I've had some techs who were not great. Also, AHS told me that the contract that I have now covered absolutely everything. I know there are always exclusions, but I've got an AC in my guest house that they're not covering now because they said the system was too old. That was a specific question I asked them, so I’m not too happy about that. But for the most part, they cover the things that they're supposed to without an issue.

American Home Shield has a policy that allowed me to go ahead and set it up for two years. When I filed a claim, the experience was great. I was surprised. The repairman was amazing. He fixed my problem.

When the oven rack controls and the microwave control were not working, American Home Shield sent somebody here who came on time. They took it apart. They asked for permission through American Home Shield to order the replacement of the boards. A week later, they came back and installed it. Everything was very good and quick.

I went online on Sunday and put an electrical claim in. That Sunday afternoon, I got a call from an electrician wanting to come out and set an appointment. He was already booked Monday but was here Tuesday. I've used American Home Shield many times, and I've been very satisfied. I don't have to mess with calling anybody else. I don't have to get out the old-fashioned phone book or go online. My advantage is being able to get a trusted person after I file a claim with American Home Shield. If they are unsatisfactory people, American Home Shield would not use them again.

American Home Shield is supposedly a reputable company, but the two times that I've had interactions with them have not been the greatest. The people taking AHS weren't rude but the second one was quite annoying. On the claim for my dryer, American Home Shield wasn't able to help me. They sent out a service person, but the service person said they didn't cover that. The company that they sent didn't offer to help either. That was one disappointment. We had another one claim recently. My refrigerator freezer wouldn't shut so the ice on top wouldn't make ice because it would melt. Then at the bottom, everything was frozen over. We called American Home Shield and told them it was an emergency because I was afraid that the top would stop working as well. My daughter has a very expensive treatment she gets every month at home. It has to be in the fridge.

I'm very happy with AHS. I only have a $100 deductible which is great. I've never had them tell me they can't fix or won't fix. They took care of our electrical issue. The technician was great. The only thing is some of the technicians are a little slower at responding.

I like American Home Shield a lot. It covers everything that we need and we're able to get help right away if we need something. Through American Home Shield, we had a plumbing technician come out that wasn't able to correctly diagnose our problem. But American Home Shield sent another one out at our request and they took care of everything. When our air conditioner broke down two weeks ago, they were able to get a technician out in a week. I was thankful for that because it was so hot here.

The refrigerator was freezing everything. The contractor checked it, waited on the part, and are supposed to be here today to replace the part. They had the part Monday, but they couldn't get anybody out here to get it done until Friday. I've been without refrigerator and I have two grandbabies here. I'm also out of an air conditioner. They're supposed to be out here between 6:00 and 12:00 to fix it. It's 115 supposed to be today but they haven't came out. Everybody's been great, but it's the wait time to get anything repaired that I'm worried about. I like American Home Shield. They did my dishwasher and stove, but I wish that they'd have a little bit more urgency.

I had a problem with my built-in microwave oven in my home in San Diego. The technician that went in there to check told us that it was not covered. We asked American Home Shield what was going on they got another technician. The second technician came out and he was friendly and okay. I had a lot of questions and he fully answered them. We were there to watch and see what the tech would find out. He saw what the problem was in there. The technician said he was going to get the parts. I'm happy that my built-in microwave oven problem got resolved and it's working now. I'm happy with American Home Shield.

I call them when I submit claims and they ask questions on what I need done. Then, they give the phone number of the company that will be out and say that between 24 and 72 hours, somebody will get in contact with you. I recently had a toilet that was clogged up. We tried to pump it and tried to snake it but we couldn't get it to go down. American Home Shield had a technician come out and he brought in a certain kind of puncher and cleaned it. The next day or two, American Home Shield took their $75 out for the fee.

My in-laws have been with American Home Shield for some time and they recommended them. I like the cost. It's not really too much to have a contract. It's maybe 40 bucks a month. When something goes out, that's a little out of my hands to where I can't repair. Last year our AC went out and the ticket was $100 to get somebody out here.

I was out of a working tub for some time. When I submitted the online service thing with American Home Shield, the contractor contacted me that same business day, but they couldn't come out for three days. And when the tech came out, he only did a consultation and he had to schedule an actual service. So, I ended up being out of a tub for over a week. Lenny's Plumbing reached back out to AHS to see if there was another company that could expedite the service because they were backed up. Lenny's contacted me the next business day in the morning and told me that there was no other company that could come earlier. So, what the tech did was rearrange his schedule to come on that Friday. So, he made it two more business days and did the job.

The claim submission process is fairly easy but the contractors that are randomly chosen need to be more consistent with their timeliness. It shouldn't go three days before you hear from someone and make appointments. But Greendot Refrigeration who came out for my most recent claim have been very responsive.

I've been having issues with my stove for a few months. And my refrigerator started freezing over as well. So, it was perfect to do one claim for both. When I put my ticket in, I got a response. And I was assigned within a day or two. I spoke with Mr. Wayde. He verified what was on the ticket. He got more details in case he needed to bring anything. He worked with my schedule because there would be one there for him to see. Once we connected and set a schedule, he was out. He called before he came. And when he did, he took care of the issue. He looked at my equipment. He checked it thoroughly. He asked me questions. He tried to see what could be fixed for my convenience. He gave me some options and recommendations. And he communicated with American Home Shield. He was professional and did a good job.

With everything that I've needed, it's good that I didn't have to pay full price for it. I recently had to get my AC looked at and it was very good with the tech. He was the owner of the AC company and even just with him stepping up and getting the job done when he had people out, he still made sure that I got taken care of on the same day. He was right on. I always got a verification that he was on his way.

American Home Shield is hassle-free because I'm paying for the service and they're lining up and I love the texting, informing me who's coming, and then that person calling me and saying he’s 30 minutes away. And I'm able to navigate with them, even if I'm not at home. I can call home and tell them to open the door and that someone is coming to fix the dryer. It's the communication part. Especially these days, it’s hard to trust people. The tech came out for the dryer and he was very professional. The techs that didn't know what they were doing irritated me. American Home Shield sent this older guy and what he was doing didn't work. I could have also done that. The same person ended up coming out three times. After that, I told my son to tell AHS that they’re gonna have to send somebody else who’s gonna do more than just do that.

When the air conditioner would turn itself on, it was making a loud noise -- something that it didn't use to do. I was concerned so I called American Home Shield. I went through the automated system and I answered all the questions. I was told someone would be calling with a date and time and sure enough, I got a call with a date and time. The tech from Frog Pro Services called me and I told him what the issue was. He said that it sounds like the issue was something that couldn't be helped but that he's not gonna really know that until he gets out here to see it. came here. He looked at the unit and said that it's not unusual for the unit to make a loud noise and there's nothing wrong with it. The tech seemed to be extremely knowledgeable as to what he was doing. With AHS, I like the way the system is set up where they give me a choice. I can mail my payments or my payments can be automatically withdrawn every month, which is what I like. Also, I like the way they operate. They operate like a pretty smooth company. I'd tell others to sign up with them and they won't regret it.

American Home Shield is a good company. They are easy to work with when it comes to claims. They provided a better coverage plan for the amount. Also, it's easy to submit a claim on the website. The contractor came out for my range hood because one of the speed setting was not working. And since it cannot be fixed, American Home Shield is now replacing the exhaust fan for me. The service people were very professional when they came in.

I had a stoppage and a leak in both my bathroom sinks. American Home Shield's website was easy to use. I submitted my claim on a weekend and on that Monday, the contractor was there. He introduced himself, told me who he was with, and he got in. I showed him where both sinks were in my house and told him what I thought the problem was. And he said, “Okay. Sounds like I know what it is. I think we can fix that. Let me go out and get me some equipment and come back in.”

ACG Heating, the contractor, was excellent and very professional. My air conditioner kept coming on and off upstairs and the tech had to go up in the attic and empty the water. It was filling up the pan. American Home Shield is fast. They respond quickly so that's a good thing. People should check them out because they are a very good service.

I had a dripping bathtub and American Plumbing Company fixed the leak. They were really good. But they had to make a hole in my wall to reach the plumbing and I'm still waiting for it to be repaired. American Home Shield is supposed to cover that. One drawback that's happening consistently happened just a couple of days ago. I have a problem with my air conditioner. There's this motor that comes on that lets the hot air out of the house, which they say is covered. I called to have that fixed and the company come out. I paid the 125 but they didn't fix it.

American Home Shield stands by their work. My HVAC unit was backed up, and water was coming on the floor. I submitted a claim with AHS online. It was easy. The contractors called me and let me know what day they were coming out, which was very informative. The tech fixed the HVAC for me. He told me it was backed up and it needed to be serviced. He did a great job. He came through, and it's not a bunch of questions asked. He just came to do the job.

I had a problem with my AC unit and according to the technician, we needed a new unit. American Home Shield said they would not replace it because it was dirty but I had my unit serviced in April. I was not happy with that information. Also, supposedly, they were gonna give me a report and I haven't received it yet. But American Home Shield has been a really good service to have. I've had issues, but it's been specific to the people that they send. Previous to this one, there was a contractor that came in to do something on my washer and it took months. Other than that, I like that AHS is usually very fast to set up appointments.

I had a problem around the first of the year with my plumbing and American Home Shield never sent anybody. I was so upset. We went two weeks without any water. I requested Reliable Plumbing -- I even called them before I called American Home Shield to see if they would take the job. They said they would have to get the paperwork from American Home Shield first. It went back and forth and I kept requesting. I got transferred back and forth saying Reliable is not one of their companies. It was mind-blowing and no one ever came. I had to hire a plumber out of my own pocket to fix the issue. I was super unhappy about that one time. I had another claim a couple of weeks ago. I did it all online and it was already there that Reliable had been assigned to my job. They were here the next day and it worked out perfect.

It's a comfort knowing that if something happens, American Home Shield will find somebody. And their license is insured. So, that peace of mind is there. I pay the deductible and everything is covered after that. I had an AC issue recently. It went smooth. The technician was professional. And the service was great. I paid my deductible, which ended up being more than the service. But I didn't have to pay anything additional.

American Home Shield worked on my AC. The technician was very professional. He explained what was going on with the AC. He told me the process to fix the situation, and in the future, what are supposed to do to avoid any inconvenience.

We had a stopped up toilet. I didn't like the plumbing company's representative. But they sent a plumber and he used a hard metal spring to push down into the toilet. He scratched up the inside of our toilet and it did damage that we didn't think was nice. He apologized for scratching it but that doesn't fix the scratches.

Having AHS takes a burden off my shoulders if a large item goes out. They pay almost 90% of the cost to have something like an air conditioner replaced. Recently, my dishwasher had an electronic problem. The techs got out the next day and they had an excellent work ethic. They had to order some parts and once those got here, they set up an appointment. They were here the next day and they got the dishwasher repaired.

My air conditioning went out a week ago. American Home Shield had a technician come out, and they did all the work. AHS got ahold of me right away, and filed the claim. They were on top of it. I was under the understanding that 100% was always paid. Come to find out, it was not. There are certain things that aren't covered. It’s on the fine print. But AHS is working on getting me a new one, and I have to pay some out of pocket for it. It was good. I know that I won't have to pay everything out of pocket.

I've canceled American Home Shield several times. But it's convenient. I liked the recent tech. That was the second time he has been out, and he was an awesome guy. Professional, efficient, cleaned up.

If I have an issue with any of my appliances, plumbing or electricity, I can always call AHS, pay the service fee and someone will do the work. Recently, the refrigerator wasn't cooling properly. The tech said that the fan had a malfunction and was no longer working. So they replaced that. AHS does an excellent job providing services I need.

With AHS, I like the convenience of having someone come out. I don't have to search for the contractors. Recently, I put in claims for the air conditioner and washing machine, and dryer. The techs were excellent and the reps were great. I can relax because someone else is doing the diligence of doing the research. Plus they're qualified to come in and do the work. If there's anything that the warranty doesn't cover, it's still within the lines of it being affordable.

There was a loud noise on our main air conditioning unit. It was like an airplane. I called AHS and initiated a claim on the telephone. My issue was they assigned somebody immediately. It was not the air conditioning company that we have in the home that is one of your vendors. I had to cancel it, wait a day, and then reinitiate it with the proper name and number. It worked out fine. The vendor did a great job. The tech said that the bearings were shot inside the main motor system and he replaced the motor, which they had to order. AHS is a great company and it's well worth the money.

The only problem I have with AHS is with some of the contractors they send over. I don't know if it's a game they play or they have no idea what they're talking about. That's frustrating. But overall, I'm okay, that's why I'm keeping AHS. I was very frustrated, but I'm gonna give them the benefit of the doubt and see what happens. Hopefully, they pay attention to these contractors they're using and maybe they deal with better people.

I haven't always been totally happy with AHS. I had some problems with them before when I had an air conditioner system that went out. They sent a repairman from 80 miles away in Athens and he Band-Aided the system. Recently, the filter in the refrigerator was frozen. The tech took a wrench and very carefully turned it. He got it to pop out of there. He said it was very common for these to freeze. He also looked at the system and I told him we never use the water filter part of the refrigerator. He said that was working fine.

My overall experience with American Home Shield is not perfect. We've had our ups and downs. I chose to live in a remote area, so things don't get done the same day. But AHS seems to be contracted strongly everywhere. I live 20 miles south of the Oregon border in Northern California. There's nothing within 50 miles of me. So, it's not rural living, but my town is 7,500 people. So, the fact that AHS has somebody that can respond that is local that can go to my place helps.

American Home Shield has always been prompt, and they give me someone right away. Sometimes, they’ve given me within a week. But they always got a technician for me who has always been prompt and professional about it. The most recent claim we had was our stove. Our range went out, and I called AHS four times. The most recent time was last month about the same issue. This last time was a different experience. It was the same issue, but when we had the technician come by, they checked everything but it was normal. They said, “We can't fix something that is not broken.” And I agree with them. It acted fine when they showed up. The monthly fee could be less, but I don't like the rules. I would have spent at least two grand on a new range. But in the long run, it's worth it. AHS saves me a lot of money.

I had a Freon leak. Within a minute of submitting the claim via automated system, I had an email confirming my call and American Home Shield had contacted Higginbottom. Higginbottom called me and the tech knew me. So, he was out here. It took a couple of days because they had to put a guy through it to find the leak, and they had to get the part. But it was timely. I also had my water heater and washing machine go out. I wasn't happy with the water heater because the plumber that AHS sent didn't know what he was doing. He was a new guy. He told me, "I'll call you in a few days," left, and I never heard from him. So, I called my own plumber. AHS cannot work with him anymore. My washing machine, they scoured the country and the parts are sitting on my kitchen waiting for the guy to come put them in. But AHS works hard.

When my AC needed the refrigerant, before I got American Home Shield, it cost me $600+. Now, when my AC had a clog, it only cost me $100. And the guys that came were nice. I like The effectiveness of being able to pay a monthly home warranty fee, versus having to pay out of pocket a significant amount, if anything goes wrong.

American Home Shield's rep was very helpful. I scheduled the repair at my convenience. And the contractor came out at the appropriate time.

I have a leak. I opened up a claim. I received a dispatch which would take 1 week. This is ridiculous since I have a leak and it is damaging my house. I called AHS back to explain the situation and escalate the process. They are not able to help. The process in which the operator has to go through to make a change in contractors is absolutely horrible. I have been a customer for over 11 years and never experienced such bad service. I am seriously thinking of going with a different company. I do not recommend AHS to anyone. Save your money.

The washer broke down in the spin cycle. I called American Home Shield and GE Appliances came. They fixed it once before, but they said it wasn't worth fixing it again so they're gonna replace it. AHS has been great.

My refrigerator was not cooling although the freezer was. We were able to set up an appointment with Sears based on my schedule within a week. Also, the person that I talked to who followed up on my online appointment had a bunch of questions for me. He was able to take a guess at the diagnosis and had a part shipped to my site in advance. They were able to fix the refrigerator and I didn't need a second visit.

Lloyd Plumbing came out recently when my garbage disposal was not working. They called me to schedule an appointment and they came out the same day they called me. The tech looked at the unit and he knew what exactly was wrong. He fixed it and gave me other tips on how to keep it going and keep the maintenance. I like that AHS makes sure that I'm taken care of. The only thing is that when I first had them, they had deep freezers on the policy but when they moved up to the new thing, they took it off. I wish they kept deep freezers on there.

Their service is fast and efficient. I had a claim when the air wasn't cooling and Same Day Air Repair came out. They were good but it came into conflict when I couldn't get the part. I needed a new compressor and about $1,800 in Freon. It was so expensive and it was more benefit for me to get a new unit. I canceled with Same Day and I just purchased a whole new air conditioner.

I thought that if I had two issues, I could put them both on the same call. I had a plumbing issue and the other was not and they told me I had to do a separate call. Drain Co Plumbing came out for the garbage disposal. AHS was gonna give me a different contractor but I asked for Drain Co because I've had them before. They diagnosed the issue and found out that there was something stuck in the garbage disposal.

I am fully satisfied whenever I have to call AHS. The last time we called was when we had a faucet out of order. It was at a rental property and the rep took down the information and address. They called the tenants and they arranged the schedule for the contractor, Cal-Home Construction, to come. They fixed the issue and I got an email notification when it was completed. AHS is a good home insurance program.

Our AC unit went down and wasn't blowing cold air. I submitted a claim through my portal and it wasn't long before I got a text from them letting me know who would be contacting me. The contractor, Foxcroft HVAC & Refrigeration, was great. He recommended that we take a hose and maybe spray out the outer unit to get pine needles out because we have pine trees around. But as far as how long it took, it was two days. I was a little frustrated with that because we were into the hot weather and I have a bulldog and they can't take the heat that well. But it all worked out, so I was happy.

I had an issue resolved with my water heater, which was done in a timely, professional manner. American Home Shield has been good. I have two policies with them. At my primary residence, they've been able to solve issues in a timely, professional manner. I have an ongoing issue with my HVAC system and it's no fault of AHS. It’s more the service company that's responsible for that area that doesn't seem capable of resolving the issue. The tech keeps coming out and the answer is, "No problem found." The property is three hours away from my house. So, I need to go down there yet again to try to meet up with this person and get it resolved. I gave the feedback to AHS, but they told me that there's only one HVAC service person in that area. So, I have no choice but to deal with this guy.

American Home Shield is very responsive. If we have something broken, we know that we can call just one place instead of us having to find the contractors to do this or do that. They find the right person that needs to come out to the house. And usually, they're here within a few days. The only one that we didn't get fixed through American Home Shield was the air conditioner. It blew and they said they could do the part but the next part is gonna break in another two months. We replaced the whole thing instead of having to constantly have it serviced every few months. But other than that, every time we've had an issue, it was completely resolved within a week or two

I had a clogged sink and the tech was there the next day. He's been around a number of times. He's great. Submitting a claim is usually good. If it's my AC contractor, I have one that I have to call American Home Shield to ask to use them and I can't do it online. Otherwise, I do it online. I love AHS. I can call someone to come out and they can fix it. I don't have to look for someone to fix something.

My contract goes till next month with American Home Shield but I'm not renewing it because eventually, I'm not gonna be living here. So I'm not gonna pay for the new owner to have the contract. But other than that, AHS is okay. They sometimes have their moments where people come out or are supposed to come out, and they don't call. Meanwhile, I pay a service fee of 125. Don't tell me you're gonna come out and then don't. If you're gonna come out, fine. If you're not gonna come out, don't tell me you're gonna come out and then you don't call or don't show up and don't come out. Over time, there were too many of those. Especially AC problems, I go with somebody else and cancel the contract.

My washing machine's door switch wasn't working properly. The first time, the techs couldn't find the problem, so they didn't do anything. I called the warranty people and complained that I didn't wanna have to pay another $100 service charge. The second person who came decided that the issue was as switch module and they ordered one. I've been fairly happy with AHS and I recommend them.

We had a couple different problems, two different days, with some of the toilets leaking or not working right. The first time, it took a little longer for someone to come out, but the second issue, they came out the next day. I'd tell people to consider American Home Shield. I'm in real estate, so I have provided it to clients when they buy a house sometimes. I've given it as gifts as well.

American Home Shield Warranty is a complete scam, and I strongly advise against using their services! Recently, my two-year-old tankless water heater suddenly stopped working, so I reached out to them for help. After describing the error and diagnosing the issue as a faulty ignitor covered under the manufacturer's warranty, I requested a technician to fix it.

I've had some downright disappointing experiences. Sometimes, it's hard to get a sense of urgency. I've also had some that are quick and easy which I have been really happy with. Recently I had my air conditioning unit and garbage disposal serviced. Both of which, I had prompt service and good experiences. With AHS, it's nice not to have to hunt down your technician.

I've used Home Shield for two technician visits. The first one was for a broken dryer, and that was an easy fix and service was great. The second claim was a washing machine failing to drain. That needed two visits, but it seemed to go fine and it's fixed now. The experience was easy and straightforward, and I just paid the $70 charge for the technician. I'm saving money if I have any large problems with bigger appliances.

It's easy enough to make an appointment and the technicians have always been very knowledgeable. Usually, I can get somebody here the next day. Recently, my kitchen sink backed up. So, there was a lot of dirt and grime in the sink. The tech came the next day at noon and took care of the issue.

The claims submission process is simple. I do it online and if I was more computer savvy, it'd be easier to do. I'm older and I'm not a good computer guy, so navigating the website is minorly challenging. On a scale of 1 to 10, it rates about a 5. Besides that, I have had two minor calls and they were taken care of promptly and efficiently. I had a motorized, electric gable vent exhaust fan that was not working and the tech was out in about five days. He had to get a new unit, which took a couple of days, but he was very good. He did it exactly as I asked him to, and the unit is working perfectly. I should have had him adjust the thermostat to a lower temperature though. I'm gonna have to crawl up there and adjust the thermostat to activate the unit a little sooner.

I had a problem with the waste disposal unit. It wasn't working, so I called the insurance and it was easy. The person who answered made the appointment and sent an email, then the company who was coming to my house to do the repair called me and sent a message to my cell phone. Someone came last Friday, and it was only one minute to repair the damage. That was very good. Overall, I recommend American Home Shield. The service was fast, and the technician was on time in my house.

The people have always been really nice, and they always come within a couple of days. It's a good service. The parts take what they take, but they come quite quickly. When it doesn't work, they come back out again. We had to have a revisit, but it works okay afterwards. When my fridge freezer was leaking and not working, the repair person who came was very good.

I love American Home Shield. They're really good about getting me someone and listening. I had a bad experience with one of the companies, and I said I don't want them back in my house and they've never come back. That must be in my notes, because when I called about a similar problem, the rep said, "No, it's in your notes. You're not gonna get that company. No problem." The one they switched me to was great. All the companies, other than one in particular, have been fabulous. My work gets done, and it costs me 75 bucks instead of hundreds.

I've had to use American Home Shield multiple times, and all of those experiences have been great. They're no hassle. They get the problem fixed, and if it's something that has to be replaced, they just replace it. The only issues I've ever had have been with some of the repair people, but when I call American Home Shield and tell them what's going on, they have it resolved fast. When my refrigerator decided to die on me recently, it was about a week and the first company they were gonna send never came. They said they were gonna send parts.

The air conditioning was not working. A tech got out within five days. The issue turned out to be a compressor. We had the AC replaced and AHS gave me a small credit towards what the problem was. Then, we paid the rest. AHS makes me think quicker to call for repairs. It keeps me from trying to fix it myself.

My freezer was out and the washing machine was leaking water. Everybody who has come here has been extremely good. But the appliance repair service had to reschedule me and I've been without a washing machine for six weeks now. The problem was with the part they ordered this last time. It was cracked already when it was received by them. There's nothing they can do about it and I have to wait.

My air conditioning was from 2006, and the power supply kept cutting off. There was a bit of wear and tear, and the whole upstairs of my house was hot. The air wasn't flowing. There was too much amperage too. American Home Shield replaced the unit and I had to pay almost $1,000, but I did not mind. They installed the new unit last Friday, and so far, so good. I'm happy with American Home Shield. I really like the honesty and proactiveness. They keep me informed. I like the contractors they use as well. They're always cordial and they haven't been rude.

Having AHS gives peace of mind knowing that if something happens, we can get it fixed. Recently, the refrigerator was not cooling. The techs got out within a couple of days but they had to order parts and come back. The follow up appointment happened within that week. Now the refrigerator is great.

The technician was out three days after I called American Home Shield for my central air conditioner unit and he was fantastic. He knew his stuff and fixed what they had done last year. My AC went down last year, and the one American Home Shield sent was awful, but the one they sent out for the Sears stuff was fantastic too. I have recommended American Home Shield to a friend. Having a home warranty policy with them helps with the cost of getting something fixed. Even though I had to pay them $100 to come out, still, service calls are outrageous. I had to pay $85 for a service call for my camper, and an additional $50 per hour. Today, it cost me $120 for him just to come out.

I could hear my AC's fan but no air was coming out. We had the thermostat at 69 degrees but it was at 92-ish and very hot. AHS told me about their contractor, Fletcher, and that they would reach out to me. They reached out to me the next morning at 8:00 and it was a 24-hour turnaround time. They were able to come out the next business day. The techs kept me informed. The issue was the capacitor in the outside unit. It took him 30 minutes to fix the problem.

I like knowing that I have somebody I can trust when something goes wrong. I can call AHS and they send somebody to get my issue fixed. Recently, I had a short in my cooktop and the techs were here very quickly. They were very considerate and very helpful. They got parts and got my cooktop fixed. I'm very pleased with AHS. I was able to do the claim and not feel pressured or mentally handicapped.

The first time I called, our air conditioner had gone out. The vendor AHS set me up with didn't call me until the next day and said they could get me in about a week. I said that was not acceptable as my mom is almost 80 years old and it was extremely hot in the house. Plus, the rep was totally rude. When I called AHS back, they found me somebody who came the next day.

I had a plumbing company come out. The drain was clogged behind the washing machine. They unclogged the drain but there were feces on the wall. I didn't realize until after a couple of days later because it was behind the washing machine. Other than that, so far, I've had good results with American Home Shield. Recently, I've had Caldwell Plumbing and they've done an excellent job. I've had a kitchen faucet replaced. My kitchen flooded and they came out and unclogged the drain for that. I've had good results with Shields Plumbing and Andy's Plumbing as well.

Everything is very clear with American Home Shield. I've had them for eight years. They've been so helpful for us. I like knowing that if anything breaks, all I have to do is call, and it'll be either fixed or replaced for a fee. Powell Plumbing and Pumps has been wonderful. They have done numerous calls over the years. They've always taken care of everything.

I put in a ticket for my AC around 7:00 PM and the next day at around 10:00 AM, their contractor Lundie's HVAC called me and said they could do the job that day, which I was astounded by. Last time I was in this situation, it took three weeks to get them to come out and another three weeks to order a part. It was on short notice but I raced home as I did not want to miss the appointment. They took care of the issue. The tech was very prompt and professional. The only thing is that I asked them if they do general maintenance. I sent the tech my contact information but he never got back to me.

American Home Shield gives me peace of mind knowing that I've got coverage regardless of what's going on with my appliances. I had it when I lived in Florida for a long time and it was always good to us. When I moved to Kentucky, I went ahead and signed up here too. It's a great plan for people who aren't handy with fixing things. You're not gonna be paying an arm and a leg to fix or replace an air conditioner. I don't have any intentions on changing. It's upgraded to get the electronics package which I didn't even know was available. I'm delighted about that.

When there was a gas leak on a valve, American Home Shield got somebody to come out. They swapped out a valve and were there 10 to 15 minutes. It was fast. But the new owner has had to call them out again because of a gas leak. I don't like dealing with American Home Shield. It's difficult to speak to a representative. Sometimes there's a language barrier. There's also no flexibility. When we first bought the policy, there was a water leak. There were two pipes, the hot and the cold. They replaced whichever one was leaking. We had to have them come out three times ‘cause they just kept putting putty on it under the tub. We asked, "Can you do the other one? We could pay for it while the ceiling is ripped open.” They said no. As a homeowner, I would rather pay to replace the second pipe instead of reopening the ceiling again. Eventually, we had to totally redo those lines ‘cause the second one went bad.

I had a problem with my ice maker, and they had to order parts. Sears is always excellent when they come out. Someone came out for the lights and they were good too. I've had in the past experiences that weren't so good. But lately, people have been great. Using the website makes things a lot easier. I encounter problems when I have to call, or if the contractors can't fix the problem right away. Sometimes some things fall through the cracks and I have to keep calling to make sure they come back and the job is completed. There is lack of communication between American Home Shield and the contractors. When I'm calling, there are so many different people and they don't know what has happened beforehand.

It was a horrible experience. An HVAC technician came to take a look at my unit. He said that I needed a refrigerant and that my coil had a leak in it. Then I got a message on an email saying it was $3,800 worth of repairs. Because it was not due to normal wear and tear, I needed to pay for it myself, and it wasn't under warranty. I called American Home Shield to ask them about it. They gave me the phone number to that HVAC company. I called them up and asked, “Did they take any pictures or any notes?" They told me, "No. There were no pictures or notes in there." They told me the owner was gonna call me back. I waited until the next day but there was no return phone call. I called them back but they didn't even answer my call. The next day came and I got another quote for over seven grand. It didn't say what it was for. Then they closed my ticket out and said the work was completed.

PNP Heating & Air came out again. They were saying that they couldn't service the air conditioner. They had to call somewhere else. I made a claim and said they did not do anything. American Home Shield returned my money and got me a new person to come out to fix it. American Home Shield covers a lot of my home issues. I've been keeping them since 2004. I've used them for a variety of different things over the years, and they've always found someone to come out immediately. It might take a little time, but they get out there before it gets too bad.

I had to use American Home Shield once for an AC issue that wasn't blowing cool air, and it got resolved really quick. My wife said the tech was in and out and didn't take too long. I'm happy about that. I didn't even pay anything extra. I just paid the service fee for every call.

American Home Shield's website is easy to use. Usually, you have a service provider that's going to work on your item quickly. We had a dryer that was not functioning. There was no heat to it. The following morning, a gentleman called to make an appointment for that day.

The seal around the refrigerator door was coming off. The contractor had to order a part, so they had to come back the next week.

Over the years, my experience with American Home Shield has been favorable. I have a very old unit, and the contractor had to replace the evaporator coil. But it was cheaper to put in a new unit and that was what they did. The problem was I was without air for 20 days. American Home Shield and A-US Air didn't seem to communicate too well with each other and that left me in the middle.

Leak Seekers has been out twice for two different things. The most recent one was for a leak in the sink in my bathroom. It's super convenient to file a claim. But the last time I went to do it, the thing that says “Request Service” was grayed out, and I had to use the chat feature to do it. But they took care of it right away. The company was super responsive. I got a call from them to set things up. They told me the name of who to expect and when to expect them, and that I should get a phone call 30 minutes prior. It happened exactly what they said. I like the convenience of having American Home Shield. It's been a great peace of mind. I just go to one central place to put a service order if I have a problem. I'm not having to ask friends who's a good plumber or a good electrician in town.

I had three issues in four days. One was a toilet, one was an air conditioner, and the other was a dishwasher. I paid for three service calls and three companies came out that they arranged immediately. All three solved the problem in 15 minutes. I didn't have to replace anything. I'm more than amazed and impressed. American Home Shield has got their act together. I had a service guy come out unrelated to home warranties who's been in business 40 years. He told me, "Bob, there's only one home warranty company that I would ever deal with." That turned out to be how I got referred to American Home Shield.

In 2017, I called American Home Shield and told them that my hot water tank went out. They said it was not covered. This year, I told them that my water heater went out. A repairman came by, looked at it and saw that it was leaking. He said it needed to be replaced. The company said they would put the claim in with American Home Shield and they did. American Home Shield sent them a tank then they brought the tank out and installed it. The water heater and the hot water tank are the same. I had to replace my water heater in 2017 myself, and this year, they replaced it. I am upset with the fact that they replaced it now but didn't replace it then, and my coverage has not changed. If it did, they didn't notify me.

A fan outside the AC unit stopped working. I called American Home Shield then a contractor called and set up an appointment for the following day. A technician came in and asked questions as to what was the issue. I explained to him what was going on. He checked on it and had it up and going within 30 minutes. On another claim, the water heater was dripping water. A contractor came and serviced it. We thought that was gonna solve the problem. It didn't, so I had to call back. They came out again. That was when they replaced it.

The AC unit was blowing hot air. The repairman said that the capacitor went out. He didn't even tell me that he left. He just rolled out. Right now the AC is cooling off the house but it's not as strong as it should be.

My toilet was running so the tech changed the flipper. It stopped running for a short period of time but by the end of the day, it started running again, although not as much. I had to go back to turning the water off to that toilet and I had to call back. The second time that somebody came out, the problem was fixed. There are times that I think about not having American Home Shield and then something will happen and I end up having to call. It ends up being a plus that I do have it. The prices are pretty steep sometimes, especially having to pay the $75 copay if something does happen. I wish I could pick and choose a little bit more, but I'm okay with it. Also, the contractors are usually very nice and courteous.

American Home Shield did such a good job that I was really impressed. They have been straightforward and I had zero issues with them. I just had an air conditioning claim and despite being in Las Vegas and during the summer months with the heat, they were able to get a contractor that was awesome. They responded super quick. They were able to come out within a couple of days. There were no hidden fees. There was no issue with getting the work authorized. It was completely seamless. The technician was awesome. He was totally pleasant and very nice. He explained everything along the way and did a great job. He was a great reflection of the company. I was very apprehensive and I thought that I was going to experience some problems or difficulty. I didn't experience anything but a really positive outcome and experience. It couldn't have been any easier. It was a pleasure dealing with American Home Shield.

American Home Shield is good to have if something big breaks. But when it expires. I'm not gonna renew it. When I contact them, they're there to talk to me. I've had to call two service requests which cost me $100 at a time. The first one, my microwave tripped a breaker. So, the microwave is defective, but I didn't know that. AHS got an electrician to come out and tell me the microwave was bad, and they told me AHS doesn't cover appliances. So, I was out 100 bucks. The next one, my AC broke, and the contractor took almost a week to get out there.

I had a recent claim to American Home Shield for a clogged sink and the plumbers they sent out did a great job. I entered the claim online and they let me know who my contact would be as far as the plumber. The plumber reached out and set a date, and we agreed upon a date and time for them to come out. They came out, did the job, and I got a running sink. I didn't have to pay out of pocket for anything no more than the money upfront for the request. Having American Home Shield saved me some money on a lot of things and they came through because I had to get my stove worked on. When they weren't able to fix it, they did replace it. I like the guarantee that it would be replaced.

I've had to file two claims in the last several years. They were very smooth. The people that we have been referred to are all professional. And it has been a good experience. Recently, the AC unit blew air but it wasn't cold. We called American Home Shield on a Thursday. They put us in contact with someone who came out Saturday morning. They fixed it on the spot. They said that it was a minor fix. We paid them immediately, and it was a fair price. We're so thrilled about it that I talked to a friend today and gave them American Home Shield's website.

The garbage disposal wouldn't work and was just making a noise. My husband filed a claim and we were notified when the contractor was gonna come. AHS got someone out here within a week. The tech from Premium Rooter Plumbing Services came in and fixed it. It was a quick service from AHS.

I had one problem with AHS and I stopped them for a while. But they're about the best service that I've had so far so I went back with them. Yantra Air came out recently when the AC was not blowing out cold air. The tech was very good and professional. He knew his job and he did it well. I'm satisfied with AHS.

American Home Shield helps with potentially extremely large purchases and reduces it to just a simple deductible fee for them to send someone out. The service is streamlined. And it gives a good deal of peace of mind. It's all automated to submit the claim. And that was very easy to do.

I love American Home Shield's service. It's good and I really appreciate them. I've gotten my plumbing and my AC unit fixed. The claim process was very easy and the contractors were awesome. All of them that have come over here so far have been really nice and helpful. On the plumbing, I had to pay extra because the workers had to do the concrete. They had to take it out. They put it all back nice and neat. I wish I would have known about American Home Shield sooner.

The diffuser in my pool pump was broken. I notified American Home Shield online. They told me who would be coming out. The service guy knew his job well. He fixed it quickly and was very polite. He had a couple of recommendations, and then moved on. So, I'm really pleased with him. As far as AHS, I like the coverage and there's no hassle. When you call in a service, they act on it promptly, and they schedule someone out to come service it. I'd recommend them because they've done us well.

The freezer was creating ice all around and blocking the opening of the door. The tech from Robson Appliance attended to it perfectly and we are very much happy with his performance. We are happy with what AHS is providing.

My most recent with American Home Shield was a air conditioner that needed to be repaired. It was pretty minor. Someone came out the next day and it was pretty quick. Everything was fine. American Home Shield is great. It's just nice to be able to get things taken care of really quickly.

So far, the service has been okay. There are times I cannot understand some of the employees because of the English barrier. I still try to listen to them carefully but it'd be better if I did speak to people that speak English a little bit better. A recent claim was after we had a real bad weather here in Florida and we had a lot of hail. I began to see a big roof leak in my guest room and a few spots around in the house. We began to see that the ceiling was looking brown at the top. I filed a claim and it didn’t take 24/7, the contractor, long at all to get out here. I was surprised. But they could not do my roof because they quoted $21,000 and American Home Shield was only gonna give me $1,575. I decided to cash out and AHS is supposed to send me a check.

My toilet was leaking. I called American Home Shield because I couldn't get on my app for some reason. Then My Cousin Vinny called me. I talked to them the night before and they asked me for the details. The tech was professional and very nice. Everything's fine now. I like that I can just get online and do a claim to AHS, or I just call them and do it. During the pandemic, it was a little hard, but I know a lot of people were out of work. But AHS has fixed things. They replaced my washer. So, it's been very good. They always get back to me timely, and let me know who's coming out. If something happens with somebody coming out, they would assign someone else.

The dryer was working but it was not drying. There was no heating happening. I filed a claim and the next day, AHS sent a text and a message in the app with the name of the contractor. I called the contractor, Premier, to schedule something. We agreed on a time and because his time and my time were not matching, we agreed on 10 days later. He showed up on the agreed time and he was very nice. I was very happy with that guy. He has some meters and showed me what was not working. It was a common problem so he carries that part in his truck and he changed that right there and then. Also, he cleaned all the mess around it. The dryer was working right after that and everything is functioning good. AHS responds and fixes the problem, although they are the most expensive in town. The only challenge is my location is very remote and I don't get everybody to come at the time I want to come.

American Home Shield has been great so far. They improved some of their programs, which helped, if you upgrade. The most notable change was on the plan that didn't include Freon, and Freon is the most expensive aspect of AC units. Now, it includes all of the refrigeration. The Platinum Plan they have is good. I've used it on multiple occasions even to help manage a rental property that I have out of state with the tenant. I just give them the phone number. They schedule the appointment after I pay for the service fee, give the tenant the phone number to the company that's been assigned, and all the repairs get fixed. I recommend them all the time because it's easy. I had an issue with the AC unit on one of the rental properties. I logged online, filed the service request, paid the $100 fee, and they sent someone out there who repaired it. It was very easy and simple. The tech had great personality.

I have a French door refrigerator that stopped cooling. I went online and requested a service call from American Home Shield. They reassigned the ticket three times. It was exactly a week for a technician to come out to my house. Fortunately, I have a refrigerator in my garage that I keep drinks in and I was able to transfer the things from my inside refrigerator to the outside and not lose any food. But it did take close to it.

I had a stopped up drain that was leaking into the house. The tech showed up on time and didn't leave a mess. He fixed the issue really quickly. He was really honest about it and I liked him. He could have talked me into another unit and I probably would have done it. But he told me that would be a waste of money right now. AHS has raised my rate and it's sad when your introductory rate is cheaper than the rate you're paying. That's a bad policy. Other than that, I highly recommend AHS.

I had a claim for the dishwasher recently and it was excellent with the tech that AHS sent out. It's been mostly good with their contractors but there were a few we had to move on from and get somebody else. Other than that, AHS has been a benefit. It saves money.

I had a claim for my oven. The tech for that was really good and he did what he had to do. He was a nice guy and we are very happy about that. But the other tech is not responsive so I'm concerned. Other than that, AHS is good. I like that I don't have to call the handyman all the time. I recommend it.

American Home Shield is prompt. Whenever we have a need, they respond and they try to accommodate our needs. When I call, they're there and I like that. I feel comfortable. The technicians are good too. But there was one time I had a little communication problem with one of the guys. He sounded like he was from a foreign land. I am a foreigner and I understood that he was ugly with the way he talked. I did not like it. He sounded rude. I work with a lady and the first time I met her, I wanted to kick her butt because she sounded so rude and ugly. But when I got to know her, she was a beautiful person. That was probably the case with the poor guy. The rest of the time, the technicians were very friendly people. When I had a claim for my AC, they fixed some kind of capacitor and some wire that was burned. Everything is fine. I have recommended a lot of people to American Home Shield.

It's a pretty easy process with AHS. I can call when something is needed and they’re real quick to call and schedule. It's convenient that way and I don't have to wait a long time when something’s broken. I had a claim when my refrigerator wasn't cooling as it should. I filed a claim and Lake Area Appliances scheduled to come out the next day after they first spoke with me. The tech came and he was wonderful. He explained things to me. They needed a part and he told me what to do in order to get it cooling until they got back with the part to fix it. They came back in three days.

The only bummer was it took a couple of weeks to get anybody out. But when he showed up, he was nice, professional, friendly. The plumber couldn't diagnose it because it seemed like grout failure in our upstairs shower. And we couldn't recreate the leak. So, he referred us to a company called Drytime Restoration. They called me the same day. And they came out two days later. We recreated the leak. We're in the middle of the restoration process. Hopefully, we would get a contractor out to rebuild next week.

We had two bad experiences with American Home Shield in the beginning. When I called for one service, we didn't know that when I got the insurance we pay for the spot. These guys charge extra $20 just for the spot. Then when I had one small issue with leaking water, AHS can't cover the spot. What happened was, we passed the whole year. Nothing happened. I'm making my payment but when I needed it, that is when I notice the problem is not covered. It's not in the policy.

I think AHS doesn't really screen their companies that strongly. I recently had a claim where my hot water heater had sprung a leak. I caught it very early and they sent a plumber out within 24 hours. That was great. But that plumber said he saw this other damage, which you wouldn't know about until you open up the wall. I did see that there was some damp but there certainly was no saturation and running water. There was no insulation that was wet or any of that. But he was sure that it was very serious and he asked if I wanted them to send this company out for me. The way he presented it, I thought that it was part of the AHS package and I thought it was something I needed as part of the repair that they were doing but came to find out, it was a big scam and it was a whole separate thing.

We usually have good service with American Home Shield. We thought we were having issues with our AC unit, but the contractor came out and checked the flow, showed me how they were doing it and what it should be. And everything was good. I just needed to clean it better than what I was doing on it. The only way that they could do the cleaning is if they took the whole unit out of the house, but they'd have to release the Freon and do all the recharge into their system so it doesn't go into the air and what the process was. And they had to get approval for all that. So, they just told me I need to keep it wiped down better than what it was. But they said that it seemed like a good unit still. I liked that he told us about the new program that AHS has for purchasing a new unit through them on a finance program, which we didn't know about. He was very informative on that and told us about contacting AHS or going on the website for that to look at it.

I called a few places for prices and I liked how American Home Shield is well known and their rate was pretty fair. I called them when my air went out and I got a response quickly. I then had a technician call. The company that they outsourced to me was professional and I liked the person that came out. He completed the repair within a very quick time.

My washer stopped working so I called AHS and then, I was given the name of who was going to do the service. The tech from Leader Entities who came out was a very good guy and the washer is working now. My experience with AHS is not 100% but for this case, it was good.

The only time I've ever had to call AHS, I got a quick response. They were able to set up a contractor to take a look at my fridge that needed to get repaired. They had the local vendor, Cary Street Appliances and the tech was great. He needed to order some parts to make the repairs and I was well-informed about the whole process of ordering. He came back, fixed the fridge and closed out. the order. The fridge has been working well. AHS has awesome vendors. I couldn't expect more than what I got.

I have four toilets in the house and because I replaced parts at all of them at one time, three of them were running off and on. I submitted a claim with AHS and a week later, the tech came out. He let us know to call them back if we had any more problems and he was good. He was able to take care of the issue that day. So far, AHS has done a good job and it's a benefit to to have them than to call someone at the spur of the moment, even though you pay a monthly fee.

We had a leak in our downstairs bathroom. American Home Shield sent Northwest Sundance. The tech was in and out, told me what he thought the problem was, and he fixed it. He did a great job. He called me on the way out and got it done quickly, and it worked.

I had a recent claim to American Home Shield for a dryer repair. It took them a couple of days to get a technician out. It was quick. It was fixed after three visits, though. They couldn't find out what was wrong the first time. The second time, they ordered a part. The third time, they replaced the part, and then, they had to come back out because they didn't tighten stuff up, and it was making noise when the dryer ran. It's running okay now. It was just a couple of days ago that it got resolved.