American Home Shield Reviews

A year or so ago, I had an issue with the ice maker in my fridge. But the manufacturer discontinued the model that I had so AHS had to replace it. I had a Samsung and they were going to give me the GE equivalent of it. But they weren't in stock and they weren't shipping because of COVID. So, I had to agree to get a different model. Recently, there was an issue some plumbing and they fixed that for me. The claims process was quick simple and easy. The tech was very knowledgeable. With AHS, you have some type of backup that can help if anything happens.

We have a four-door refrigerator, and it was having problems. It was one of those convertible freezers where the bottom of it, you can change it to whether it's a refrigerator or a freezer. One side wasn't getting as cold as the other. Plus we were having problems with our icemaker. Originally, American Home Shield sent out Accord Appliance for the claim and some crazy guy came out. I wasn't too pleased with him, but he got the job done. He talked a lot and did some work, but he didn't test anything. Half the fridge wasn't even working when he left, and we didn't notice until it started making all kinds of noises. At that point, it was 32 days after the repair. So I called in and said, "Look, I'm not paying the copay again. You guys are sending somebody else out to fix this."

American Home Shield is good. But sometimes, I have to call them twice. It's not American Home Shield but it's the people that they recommend sometimes. Sometimes they told me that this has to be done but it's not true. If I know about it, I tell them, “No, I'm not gonna do it.” I would request a second opinion and when the second opinion came, they would say, “You don't need that.” American Home Shield has good service. Every time I call them, they respond, and they're very polite. They're very nice.

I submitted a work request on the app, then American Home Shield dispatched Lane Services on a Saturday, but Lane couldn't get out till Monday. I have a nine-month-old at the house and I needed for my AC to be working. So, I called American Home Shield, and they dispatched another guy, who was from Air Pro. He came to conclusion that my condenser outside was leaking, and it was due to dog urine, which was completely false. There was no proof of it too. The guy had no idea what he was doing ‘cause he couldn't even find a leak anywhere. He also called me first if I knew where the leak was, and I said, “I don't know. You're the expert.”

I signed up with AHS a couple of months back and so far, good. You have somebody to reach out to rather than looking for people and at the reviews how they do. When my dishwasher was not working, AHS' contractor fixed it. The guys were considerate of the property. They were helpful, on time and quick.

Apalachee Home Services came to check the order I made for the microwave, and they fixed it. The guy was brief about what he was doing. But when he came and I explained what the issue was, he knew what the problem was and didn't ask too much questions. He went straight to it. He told me that was a fuse that was bad in the microwave and replaced it. However, everything wasn't timely. The time between when I made the request and when Apalachee showed up was long. Even before Apalachee came, it took three weeks before I got anybody to come do anything. American Home Shield had sent somebody else who wasn't able to fix it.

As soon as I would turn on my upstairs air, it would get hot then it would go out. It was doing it for a few days, so we decided to call someone and have them come check it. I was trying to tell AHS that my air was broken and when a young lady called to schedule the service call, it seemed that the codes weren’t in there right when I made the claim. I'm not tech savvy. Then, when the gentleman came, he replaced a fan and didn't give me any documentation once he left. But he was wonderful and on time. He went up and checked the unit, then he came back down and inquired if it got the services that it needed. He said it was performing at 25%.

American Home Shield was very prompt in getting someone out here to help me. I was impressed with the response time. I reported it over the weekend and on Monday, Mr. Rooter was out here by noon. So, that was very quick. There were two issues and one was something the tech could fix that day but he would have to come back for the second one. The price he quoted me was so outrageous though that I won't be using Mr. Rooter to do that project. It ended up not being something that was covered and I had to pay out of pocket to get that fixed. I still had to pay the $85 charge, even though my insurance wasn't going to be used and I was a little disappointed about. But I'm hearing that that is just standard practice. Other than that, it was fine.

We had one previous repair which was a nightmare to deal with. But it was more to do with the contractors not providing good notes to American Home Shield. Also, AHS could have better tracking when parts have to get ordered. As far as communication between the American Home Shield and the contracted company, the contracted company might be the subject matter experts. But for these last repairs, I only got one order confirmation email about one of the parts, and then the three other parts just showed up randomly.

I'm still having trouble. I'm not happy. American Home Shield is quick to take my money. They're responsive with the servicing, getting people out here, but the vendors they choose are horrible. Here's the first problem. I got it back in September before I closed. I said, “I'm retired military, a disabled veteran.” So, AHS quoted me the $53 a month charge. But they're charging me $57. I said they quoted me the military discount. And they're taking my money out every month. I need to put it into a request for back office. And I'm blown off for near three months. This is so upsetting.

I filed a claim for the furnace through the online portal. American Home Shield said the contractor was gonna reach out to me and schedule a technical visit. When the tech came, he cleaned the spark arrestor on the furnace, and everything else was in good working order. I've had American Home Shield before on a previous home, and everything has worked out the way that the contract reads.

The refrigerator in my garage stopped blowing cold air, so I called American Home Shield. The contractor came out and they fixed it. The tech was really nice and he did the job fast. The only problem was getting scheduled. I had to wait about two weeks. With my air conditioning claim, I had an issue once when I called about it. The people couldn't get there until two days later. But the technicians were nice and thorough. They did their job. All of the technicians were courteous and each one called before they were on their way. So that's very nice.

I've been really happy with American Home Shield. I don't have to worry about a major dollar amount having to take out the household income. I pay the deductible, then they take care of the problem for me. About a month ago, I had a dryer that went out, and the person they recommended was excellent. He worked me into his schedule, came right out the very next day and was able to fix the dryer really quick. I was very happy with the company they recommended. I have that same company coming out today because my refrigerator went out, and they got right on it, too. I don't know what the outcome will be with the refrigerator, but every time I called American Home Shield, they sent someone out right away.

The last people who came to us for the refrigerator was Asset Appliance and they took care of it. Everything went well and it is working, which is very satisfactory. But with the problem I had with the oven, Asset was not able to fix it. Two different service providers ended up coming and the last one was just to verify that the old oven simply didn't work. It took about six months till American Home Shield finally agreed that the oven was not fixable. But everything else has been fine.

The tech was very good. He would have been out the next day, except I work a swing shift, so I had to make it a week later. My washing machine was off balance, and he said that the springs were shot in it. He had to order the parts, so I had to wait, then he replaced them. Now, my washing machine is working great. American Home Shield was very professional, on time and quick to respond.

American Home Shield does a good job. My recent claim was for a Whirpool fridge. Some sensors were bad. The contractor arrived within a week. All is good until now.

American Home Shield is a good service. Recently, I had some problems with the lights below the cabinets on the kitchen. I put the claim by the web page then the next day, I got a call from the guys that were coming to my house. They fixed the problem. It was very quick.

Right before I submitted the claim to American Home Shield on the washer, where the washer drains out had water come out very selectively when there was also water running in the sink. So, somebody came out, they ran the snake through it, and there hasn't been a problem since. As far as American Home Shield's site, it's not bad. The layout of the mobile app is kind of clunky like you have to do a lot of scrolling. It might be better if you had a few drop-down boxes. Other than that, it worked out well. I like that it retained most of my data, as far as once I log in, it's got my address. It's a really simple process going through American Home Shield. I like it.

I had a problem with my oven. The tech was very good and thorough. They got it resolved on site. I like having a technician who's knowledgeable and doesn’t cause a problem for me to be able to have to do it myself.

So far, American Home Shield seems pretty good. It's easier to find the right service provider through them instead of having to do your research. Our thermostat died and they sent Extreme Heating & Air. The tech seemed professional. They didn't have anything compatible with what I have. They said, “Well, it takes about three to five business days.” We're still waiting and it's day five. I don't have heat at all and I've got four kids and a 77-year-old mother. I tried calling them and all I get is their mailbox is full.

I had a tankless water system go out. I went online and filed a claim with AHS. It was very simple. They did the paperwork and eventually hired a contractor to come out. The contractor assessed the situation and did their paperwork. Unfortunately, it was going to take too long to get the item, ship it to them, and for them to come out. It was gonna take four weeks and I had already been out without hot water for almost a week and a half. I did a cashout, AHS sent me a check, and I bought a new one. I've had several claims in the last three months and AHS has taken care of everything for me.

I use the online portal for multiple properties we have, and it's always easy to submit a claim. For the most part, the technicians and the companies American Home Shield sends out call to schedule and when they're on their way. I have been happy with the service. I had an issue with a microwave that went out, and the technician came out as scheduled. The repair company was great, and it was a quick response. I didn't even have to wait.

Crown Temperature Heating checked for gas leaks and the techs had a vacuum, so they may have cleaned some stuff. They were great, professional and friendly. They gave me some good feedback about their customers with American Home Shield so, I'm very excited about the coverage and what they cover versus what I had previously that didn't cover anything. I had another home warranty company that I was very dissatisfied with. So, I'm looking forward to the relationship with American Shield.

Recently, the dishwasher was not working. The HVAC system is on its last leg, which we have another call with American Home Shield to have service look at it. The furnace isn’t functioning, so they're gonna look at it on Friday. I set up claims on my phone, on the link, and just roll with it from there. The service and response times are good. The providers have been functioning properly. AHS seems to hire smaller operations that are doing it that help keep them alive. So, we've had groups of operators with less than 10 people. We recommend AHS to everybody, or recommend having a home warranty in general.

We had a leak in our kitchen and the company, Diamond Roofing, got it fixed super quickly. The techs were professional and we would use that company 100 times over. They were amazing. American Home Shield communicates and sends out quality companies unlike some of the other ones. I also like the cost.

Having American Home Shield gave me a little bit of peace of mind as far as if something should fail all of a sudden in the middle of the night, whether that’d be heating, air conditioning, or something of that nature, at least I know that there's already a system in place that I can just make a claim and then get the ball rolling. I’ll get them fixed quicker than probably I would be able to do if it was just me on my own.

One of the stove's burners was getting hot, and my refrigerator was leaking underneath. I called American Home Shield and they said they would send somebody in. He was good.

I called American Home Shield and it was easy to get through. The rep was professional. The gentleman went over who was going to come out through the whole process. Then, they followed up with an email. So, I had the information about who was going to be coming out. The provider was efficient. They showed up and brought the washer in and gave me the instructions for the appliance and had me sign the form and left. It was quick. Overall, it's worthwhile getting the warranty in place.

All of a sudden, my refrigerator stopped freezing on the freezer side. Getting through to them was super easy. The contractor provided perfect service. The tech changed one of the cooling lines that was connected to the refrigerator. AHS is the best option. I've had a few fixes and American Home Shield has always been there to assist me in whatever I needed.

We had been doing some housework and getting the kitchen reconstructed, and the dishwasher had been disconnected for a week. When we reconnected it, it wouldn't turn on. It wasn't receiving any power to it. Firehawk Appliance Repair came out and they were marvelous. They told me about what was going on and worked through it. When I had a question about something else, they were willing to answer it, which is unusual. They got the dishwasher in a couple of days ago. They tested it and it seemed to work fine.

The service with American Home Shield was horrible. I've only used it one time. My furnace is broken. It's freezing. This is the third time they've been out and it's still doing the same thing. They were just out here to replace the part. They left so quickly, left their mat on the ground for their knees, and didn't have the furnace running when they left. The tech told me to text him if I had any issues, and I texted him. I have not heard back.

We had a master bathroom faucet which continually ran for a month. We couldn't get the water to shut off. It was just a drip at first. Once it started a continuous stream, that was when we reached out to American Home Shield to see if we could get it fixed. The tech looked through the thing. And within 35 minutes, he had everything fixed. He replaced the seal and a cylinder, and had everything fixed for us. I like AHS' consistency and professionalism. All of the agencies that work with them that have come out to assist us have been very professional. I've told several people that have been looking for a warranty to reach out to AHS and do a comparison. But I've also told them that AHS have yet to fail, and they are highly recommended for me.

My refrigerator was not cooling. I got a phone call from the contractor and they had me go through a couple of troubleshooting things with the fridge. That way, they knew exactly what it was when they got out there and already had the part ordered. the tech was very courteous. He told me I could watch him do the job if I wanted to. He told me that the part that came out could have been fixed but then there was no assurance that it would stay fixed for long.

The AC wasn't coming on. I did a claim to American Home Shield. They sent me an email through my phone within a couple of hours, and as soon as we got off the phone, within an hour or two, they tell me who the person was gonna be. Then the company reached out to me the next Monday because it was a holiday at the time. Overall, AHS is dependable. Anytime I call them, they always send somebody out and if I have any issues, they resolve the issues.

I had a clogged sink. The contractor came with a little kitchen sink plunger and was done in three seconds. I had more trouble submitting the claim than getting him out there. I also called American Home Shield about my microwave and the company that FaceTimed with me realized that my microwave, because it was so old, couldn't be fixed. But they never turned in the information to AHS.

My dryer wouldn't work, so American Home Shield had an appliance man come out, and he said it wasn't the dryer. It was the plug on the wall. So, they had R&R come out and they said, "The plug is fine, it's something wrong with your dryer." They sent another maintenance man out, and he found the problem. The appliance man, again, said they needed to change the plug on the wall. They replaced that part and the cord on the dryer, and all was well. All it cost me was the $100 fee that I pay each time the contractor comes out. But I only had to pay it once, and they had four people out here.

Our hot water heater was leaking. We called AHS late on a Wednesday and they got somebody out on Friday. The techs looked at it and said that it was over 20 years old and that it needed to be replaced. They ordered the replacement, and they got it there six days later, and they got it installed. I hate that it took so long to get the replacement parts, but I totally understand that it took that long. It was an unfortunate situation that my family was without water for that time due to the nature of the problem. They had to shut the water off. Other than that, they did a great job and we were satisfied.

I had a dishwasher that went down on us. The company came out immediately and looked at it, and fixed it with what they thought was wrong with it the first time. It was running when they left. But about a couple of weeks later, it went down again. Upon further review, it was the motherboard was out on it. The technician that came out was awesome, really good to work with and professional. Apparently, they no longer make the motherboard. So part of the warranty service then is that they have to replace the dishwasher. From that moment on, it's been extremely painful trying to get an equivalent model in place.

We submitted a claim for the water heater and the contractor came out two days later. AHS replaced it and had me pay my portion of it because they were not gonna be able to pay for the whole thing. It was a very easy and fast process.

If you have a new house and you think that you may have some issues, American Home Shield is a good tool. But it could be better on the front of having people that you can either understand or that can actually help when you do have some type of problems. Recently, the AC kept tripping out my breaker and shutting off the AC. I finally reset it, but it wouldn't start back up. I put in a work request on the app. It's fine. But I don't like the way they auto generate who it assigns to me. I should have a choice. The service providers that I got such as Delta T were great. The guy has been amazing. But the other company never contacted me back. They contacted me back after I had already called AHS multiple times. I put in a work request on a Thursday, and I didn't hear anything back until Tuesday from that contractor, after I had already got service from Delta T.

I've had great responses from American Home Shield. I do think I pay a bit much to still have to pay a deductible each time but so far, I've had great service from them. I have had my garbage disposal replaced. I've had my furnace serviced for the winter and I'll have the laundry room fan replaced in a couple of weeks.

I like the fact that American Home Shield covers such a wide amount of things for our household. Compared to the other home warranties that we shopped and looked around at, they seemed like the best coverage for the best price. I like the communication too. When I file for a service request, it's quick and I get either an email or a text message, letting me know that they've received my request for service and that a tech would be contacting me from whatever angle we were looking for. They then do a follow-up and let me know, "Hey, the tech is on the way." There's no guessing, and it's nice. I had an annual checkup done on my heater. The tech came in and went straight to work, evaluating my system, and found that everything was running just fine.

The unit wasn't blowing the heat through the vents. The tech came out very quickly. He was very, very nice. I had a great experience. It was very, very good. I was very impressed.

The furnace was working, but we didn't feel the strongest airflow coming from the outlets and the vents. So I contacted Home Shield and then they sent out Air Experts. I'm very happy with them. The tech came and immediately figured out what was wrong. He said the capacitor was broken and he replaced it. Now, the unit works back normal. I'm very happy with his service. He didn't upsell anything. That's what really impressed me a lot. Overall, I'm happy with American Home Shield's speed. But sometimes, it takes two days to get the contractor to come over when it's busy season and that's understandable.

When I called AHS for my refrigerator, the rep was very nice. The technician who came was very nice as well. When I called the first time, it was two weeks passed and nobody called me to schedule an appointment. I had to call AHS twice so they could send me somebody. The second time, they called me right away. They came right away the next day. They did good even though it took a little bit of time. My issue is fixed.

The cost of the service is perfectly fair. It's one of those things that you're eventually going to need. I've recommended them for a while because it's good to have. I had a couple of things go wrong. I paid 100 bucks and somebody came and fixed them. So, I didn't have to worry about the uncertainty of, “Oh, what if it's really bad? What if it's not?” TN Appliance came for my dishwasher. It stopped draining. They had to order a pump and were able to get it fixed.

My furnace was not working, AHS send a local company to view my furnace and confirm that it needs to be replaced. However I will have to pay $925 out of my pocket because the "modifications" need to be done in order to add a new furnace that is not covered by AHS. I should have saved my money for those 4 years paying AHS and get the furnace myself.

AHS says job complete without taking any actions to replace my kitchen appliance oven which ticket has been created more than two months ago, tech said need replacement but no actions has been taken by American Home Shield. Can't trust this company no more.

This is report is regarding fraud from American Home Shield and their attempt at not paying the benefits according to their contract. On February 1st, 2022, I submitted a repair request for my GE built in refrigerator. Since then, I have had technicians out from American Home Shield over 12 times attempting to fix the refrigerator. For many of these times they required multiple technicians to come and verify that the work needed to be performed. On 09/18/2022 Elite Pro Appliance Repair came out and replaced the computer board on the refrigerator.

I submit claims through American Home Shield's website and it's always been excellent. I have two houses both covered under them and I've always had really good service out of them. They got a decent deductible and they're very user-friendly. I've recommended them numerous times.

Water was leaking from the AC unit. I submitted a claim to American Home Shield, and then Heritage reached out to me. Then I'm having more communication with American Home Shield until right now. I don't know if the problem is fixed because I can't run my cold air. But I'm trusting that whatever the tech did worked. All in all, it was a great experience.

I couldn't have been more pleased with American Home Shield. They gave me the name of the plumber immediately, and they put an expedited notice for them that it was an emergency, because there could be secondary damage. Then they told me, "Please, feel free to go ahead and call them yourself, even though they will contact you. You can either wait for them to contact you or you can contact the-- and here's all their numbers, phone numbers, contact numbers." So after getting off of the phone with the lady, I contacted the plumbing service myself, and I told them that Home Shield was putting in the request, and they had a plumber in here in five minutes. Then he took care of the problem. He was nice and very friendly.

The contractor changed our locks. That was good. They came quickly after I submitted that.

American Home Shield provides the service I need. I had a contractor come out for the yearly service on the furnace. They found a few things that didn't have to be done, but we felt they needed to be done. We had those things done and were very pleased.

So far, American Home Shield has been worth the money that we pay every month. I’ve had so many issues, and the most recent one was when my heater wasn't working. The repair person came swiftly and explained the flame had gone out and that he just relit it. He also gave us some other information about rotating the filters and what kind of filters to buy. I’ll share to people that the majority of our claims have been taken care of, but to expect there are gonna be some things that they don't get covered.

This is the second claim we've had with American Home Shield. Our garbage disposal was installed with the house, so it was about time for the end of its life. The tech American Home Shield sent was great, as well as super friendly. We just had to show him where the garbage disposal was, and he worked very quickly. He had all the replacement things ready to go in his truck, so he didn't even have to come back. He just grabbed the new one out of the truck and installed it for us right then. He was at our house for a total of 20 minutes. It couldn't have been any faster. Our water heater went out in the first year of buying our house, and that was covered under our warranty as well. On both claims, American Home Shield it paid for itself with only having to pay the service fee versus having to buy a new appliance.

Their customer service and the workers that come out are real great. When all of my light sockets were messed up, the contractor that came out was real good.

American Home Shield has been very proactive in sending a technician to rekey my new home. That's been very satisfactory from their side. Their communication is good.

The ice maker in our fridge was starting to freeze over. The tech that came out was great. They had been out here before for a dryer repair that we had a while ago. He came out the first time to see what the issue was and knew exactly what parts to order. He ordered them, and about a week later, he was back here doing the repair. Now, it's working like it should. AHS is definitely worth the money.

American Home Shield has been reliable and trustworthy. I like that I don't have to go searching for a contractor. Grade A Plumbing came out recently and fixed two toilets. It all went pretty smoothly.

I’m very happy with American Home Shield. A month ago, I had a leak. And the contractor came to fix it. I called AHS' customer service. And by the next day, I had somebody here. He explained to me everything that was going on. Everything works fine.

I’ve been happy with the service. We had a dishwasher issue and American Home Shield was pretty quick about making sure that a guy got there and got it fixed.

I had a tech come out and do an inspection. He said both AC units were in great shape and the filters were clear. He said everything was working fine. I also sent in a claim when the pipe busted to the tub, and it caused a leak in one of my closet downstairs. So American Home Shield had to have three different technicians come out - one for the leak, one for the repair of the pipe for the tub, and then a guy to redo the sheetrock where the water damage had caused the sheetrock to have to be pulled and repaired. So that took about two months. I was out of pocket of about $1,500. But they took care of everything else. They paid for the plumbing and the repair of the sheetrock.

I've had American Home Shield for a couple of years now and it's been outstanding. I had claims for two refrigerators, the swimming pool pump and the washing machine. And all the technicians were outstanding. AHS saved me big out-of-pocket costs all at one time.

Realty Rekey came out for a rekey service that was provided by AHS. We just bought the house and needed new keys done and it was $85 for the service call and they provided four keys. I went on the American Home Shield website and used the customer portal and I saw that rekey was listed there. So, I just clicked it. Within 24 hours, I got an email from Realty Rekey, trying to schedule or figure out a time that would work for me, and I responded back to them. By the next day, we certainly had a day figured out for that. Then, the person had given me a window of when the guy might get out there and he would text when he was on his way. I did receive that text and went over there and met him. He did a great job. He's very fast.

The tech was great. Our dishwasher is old and the parts that went out can't be replaced, so we'll be getting a new dishwasher. It's been a couple of weeks though.

The refrigerator wouldn’t go down to 37 degrees where it was supposed to be set. I called AHS on the phone and told them what the problem was. They sent someone out to repair it. There's another part they have to order so the claim is still open.

The heater tried to light, wouldn't light, and went off. It wouldn't come back on. The techs that came out were very professional. Took care of it right away. They replaced the igniter.

The technician fixed the issue fast. My concern was the unit had been installed only a few months before this happened, but they still charged me a service fee to send somebody out because they only have a 30-day callback period. That seems unreasonable. There should be some reasonable warranty that is attached to a brand-new piece of equipment that's installed. Yet, even if a manufacturer's warranty is good for the year, there's only for 30 days, and if something goes wrong, you have to pay another service fee. It cost me an extra service fee to fix something that should have been taken care of regardless of what the problem was.

I call American Home Shield. I tell them I have a problem. They tell me if it's covered. If it's not, I get somebody to do it for me. But mostly, if it's inside the house, they take care of it. Those guys are good. I have a friend who also uses AHS, and she's had good success with them. AHS is 100%. They're wonderful. I've had two excellent plumbers with AHS. But these two younger guys who recently came out need to go back to class. They were a 75%.

The emergency sensors on my garage door stopped working. So I'd have to push the garage button to make it go down and stay down. I submitted a claim online with AHS and the process was easy. When the tech came out, he was very professional. He did the job, cleaned up, and left. It was really good service and the sensors have been working great since the repair. I would tell others to get the AHS warranty. It's worth the money.

I like American Home Shield. But sometimes they work with companies that don't do a good job. So I just call them up and ask them to change the company. They're very flexible. I opened a claim for my AC unit and they sent the company immediately. American Home Shield was very responsive and the company they assigned is also doing a good job.

Our clothes dryer stopped working, and initially, I called American Home Shield. The dryer's Amana brand, and somehow, it got spelled as Miele when it went out to the prospective service provider. The provider said, "We don't service that make." We had to go back, and it delayed the process. When the technician finally came out, he did a good job, and he was very personable, as well as knowledgeable and timely.

I like AHS. I haven't had any major issues with it, other than the fact that I have to pay a service call despite paying the monthly fee every month. And that's the one thing I don't like.

I called American Home Shield when the oven wasn't working and it took a couple of days for the contractor to come out. But after about three days, they figured out the problem and replaced the part.

Submitting a claim through American Home Shield is easy, and the company responds back within 24 hours and schedules something. The scheduling varies from day to day. It could be two or three days sometimes. We had some plumbing issues a couple of weeks ago, and the techs came out before the weekend. I described what was happening, and it was a pleasant experience. However, I've had to call them back twice, and now, the problem is still coming back. So, I'm going to end up having to call them back again.

American Home Shield has helped out, although some things like the people they send are not capable. All Around was awesome though. It was when we had a guy come out about our sump pump. He was horrible. He didn't even look at it. He never pulled the pump and we had to fix it ourselves. That really made me angry.

The gas valve of our heating unit wasn't opening. It was a hit and a miss. It would turn on every 10 days or so. It was cold out and we were freezing to death. It took the techs almost two weeks to come out for service because they said they didn't have anything open until November 1st. They had to order a part and it took about a week or so for them to come back with a new part. They were wonderful and very informative. They treated us with respect and were very efficient. They did the service and they said if the issue continues to happen, we were to call them again. Our unit is now working beautifully. American Home Shield has always been great to me.

The dishwasher’s pump was having an issue and the repair guy was here within a few days. He brought the part with him and replaced it. One of my nephews was talking about getting a home warranty and we suggested American Home Shield because we've had them for several years and have had good luck with them.

My AC wouldn't stay running. The techs replaced a motor and they checked the Freon. AHS and the technicians they send are awesome. Also, the service has a good price and I like it.

We needed to have a preseason heating system tune-up done. We went on American Home Shield's website and arranged to have the appointment set up. The guy came out and did the prewinter check and found that we just needed a little preventative maintenance done, and it was done in no time at all. It was a great experience. The service tech was a fantastic, well-groomed, and well-dressed young man who got right to business. He did a great job, took photos of all of his work, and explained everything to us before and after. It was really a high level of service.

Grade A Plumbing did my toilet. That toilet still worked, but the float was wearing. It was rattling the pipes so they put a new kind of float in, and the rattle is gone. However, sometimes, there’s a language challenge. People that are from another country need us to go a little slower. But they're smart and cheery. They grasp what you're saying. They know the rules. They know the programs. The only bump in the road was one of the people was being right to the book with American Home Shield. She said, “You gotta wait till Monday.” It's not her fault.

I had a problem with my freezer and the techs came out when they said they were going to. They fixed it and it didn't quite work so they came right back out. There was a problem with the part and that was nobody's fault. Those things happen. So far, the service with American Home Shield has been good. It would’ve cost more to fix the problem I had than if I hadn't had the warranty. I've been very pleased. They answer the phone and the only issue I have is when I call and I get the recording, they ask what kind of refrigerator I have. I tell them it's an Amana and the recording doesn't recognize that brand. It’s a minor thing but it's annoying.

First, I put in a request with AHS for my heater because it was working on and off. I told them I didn't know what it was. There was also no water going into the washer. Since the claim included both the washer and dryer, I told them about both, but the main issue was the washer. With the washer, once the tech started the cycle, no water would come into the washer and then it would just shut off. The first time the tech came, it was more to inspect and figure out what the problem was. He figured out the dryer issue in the beginning. Then for the washer, he said a new part needed to be ordered, and that he would order it that day and hopefully it would arrive in two days. He replaced this valve in one of my hoses connecting the washer to the water valve. He had to take apart the whole board and changed the part in the back. Once he changed that, he ran the full cycle and the water turned on. Everything's good now.

My most recent service call with AHS was for a Samsung refrigerator. It was fixed a week and a half ago. This was the third time the same exact thing happened that they have come out. When I called and placed a service call, I told them that and they would say, “Okay, we'll have a technician come out and fix it.” They’ve already replaced the full parts as they did before. They would say, “We're gonna replace them again. We're not gonna charge you for the service call fee of $100 because it's the same exact problem.” Perfect.

Wicker Installation came out and I was satisfied. I thought it was the O-ring inside the commode as compared to it was just a matter of tightening up the two bolts on the back, which I could have done myself. But I like having AHS as an aid. I would recommend it.

The most recent experience I had was for some plumbing work at a rental property I own where the tenant complained that the dishwasher wasn't cleaning as expected. I put in the service ticket and the techs sorted the flange which needed replacement. The techs fixed it right away and the renter let me know the dishwasher was working again.

American Home has done what they promised to do. They paid for an air conditioning system that I needed. I had a furnace repaired and that part of it went well. But I had more problems with one of their contractors. When they came out here, the tech told me there were gonna have to be some modifications made to my air conditioning system. He told me that according to the program, he could charge for those modifications. The reality was he made zero modifications. When I confronted him on it, he said, “American Home Shield lets me charge up some to make up for some of the costs.” I was ripped off about $2,800 by him.

The fan motor had gone out on the AC. The tech fixed that. It's just a little louder than it used to be. AHS is okay for a certain amount. But the monthly payments have been steadily going up. Plus, I have a problem with my pipes and they are only going to pay $1,000 and it's a $20,000 job.

My AC wasn't cooling for a couple of weeks. I called American Home Shield for the claim. There was a 48-hour turnaround before the service got scheduled. When the AC repair guy came out, he saw that it seemed to be a capacitor issue. So, he changed it, and then it's been working fine. He was professional and respectful. He showed up on time. He notified me before he was on his way. He diagnosed the problem and showed me the part that he swapped out. The unit started to cool within an hour.

A repairman came and did the icemaker that had frozen over. It was great. He replaced the upper icemaker. We also scheduled an AC service with AHS, and the people that they sent out on that seemed as good as the other people that we've been using for years.

There's a little wait for everything with American Home Shield. It depends on what happens. Now, the first part of the AC, I think that took a little bit longer than immediately, just because I think they could have troubleshot it to where it could be the compressor, but let's see if this sticks first, and then it runs for half a day or whatever. And then, the other thing, the next weak thing goes out, and they put something else in there, and then you gotta go somewhere else.

American Home Shield is super responsive. If you have something that's broken, there's already friction from a customer's perspective of having to go through this, AHS made it so easy to get the issue resolved. I had an issue with our AC and the contractor came to the door quickly and explained who they were. They asked for a quick summary of the issue and then, they looked at it, let us know what was needed and fixed it. It was a short period of time. They had the parts in their truck. Reporting our claim in general was easy. I have the number that's there to call and they ask for specific details. My wife does most of that engagement but she's also vocal if there are any issues. But she wasn't vocal and that means it was a good experience.

My claim was handled very quickly. I was backwashing my pool and the spigot came out of its socket. I contacted American Home Shield and they sent someone out within 24 hours. He came with parts and fixed it the same day he came out. AHS is very easy to work with.

We've had this ongoing problem. The drain was stopped. First, the plumber came and then he said it was an appliance issue, which I knew it wasn't. The appliance guy came and he said it was a plumbing issue. So the plumbers came back and finally got it resolved. It was very lengthy. I don't know how quickly AHS is supposed to respond. It seems like it takes a little bit for it to get lined all up. It's also weird because one time we had to have our air conditioner worked on and the people came from 90 miles away. He said that he always comes over to this area to service. He had almost a two-hour drive to get to us. And we have a lot of people in our area.

Our refrigerator started making an unpleasant noise. The people at AHS were very easy to work with when I talked to them on the phone. The techs were out the next day. I've had them out here before and they did a good job, their work ethic was good. But in this particular case, the refrigerator stopped making the noise before they got here, so there was nothing they could do. It's been working ever since then. I'm happy with that.

I like American Home Shield. So far, I've had pretty good service. The guy that came out recently for my claim was really nice. Everything went smoothly. My experience was great.

My dishwasher was not working and it was moldy. They sent parts in for the tech to come back and fix the issue. He did an excellent job and he was professional. AHS got stuff done in a timely manner.

American Home Shield sent RDN Plumbing and they had to replace my hot water tank. I loved it because they were here and out in an hour or so. I liked that technician. He knew exactly what he was doing. He took his time and made sure there were no leaks before he left. I didn't have any mess to clean up afterward. I loved it. The claim submission process with AHS was really easy. I ended up having to change the date of the techs coming in because I ended up getting called to work the day that they were supposed to be here, and they were okay with changing the date to come another day. They were really nice.

I had a great experience from beginning to end. The technician was awesome and very helpful. If I have any more problems, I want that technician.

TN Appliance came out twice recently. Once was for the refrigerator and once was for dishwasher issues. Jimmy did a good job. He did replace a few things on the dishwasher, and he was not able to actually restore it. It was the water coming out of the water dispenser in the door. We felt like on the refrigerator, the water flow has slowed down. He wasn't actually able to restore it back to the way we felt it was, but he did make multiple repairs and replaced multiple items that he felt like could have contributed to that. He's still working on our dishwasher. He had one repair to make and then found it was an additional thing once he pulled the dishwasher out. So, he's done a nice job.

We've used AHS a few times. It saves us money. We don't have to go out and if they can repair it, they don't have to replace it. Recently, a contractor came to fix a part of the garage door opener that broke. They were polite.

We had an air conditioner that wasn't cooling. So, we called them and the guy showed up, took about five minutes to diagnose it, another few minutes to fix it and left within half an hour. American Home Shield’s service was excellent. It was our first experience with them. We've had them for about 15 months and I like that I don't have to worry about repairs that may just pop up. I’m glad I have AHS.

It was easy for us to get things done. American Home Shield covers a broad range of everything going on with the home. That's a great thing. Great effort. Recently, there was drippage on the bathroom faucet. American Home Shield called and sent a text message when the technician was on the way. When the technician got here, he explained the purpose of the call. We showed him where the leakage was. He was able to replace the cartridge, make sure the drain was flowing properly, and do everything within less than an hour.

The drain has been leaking and it's been a week. But the gentleman called today, and he's coming between 12:00 and 1:00. American Home Shield is a good company to call and have their contractors come and fix appliances. They provide excellent service. The air conditioning claim was too much money though. The upstairs unit wasn't working. The contractor said it was a compressor and it was heavy. They needed a crane, and it was $600 which came up to $700.

I get a contractor within less than 24 hours. Within hours sometimes. Everything’s good. For the recent one, American Home Shield got me somebody immediately. But whatever the guy came in and fixed, it's still broken. So, they're ordering more parts. AHS needs to have a box when they get a company that you don't wanna do business with again. If they send a contractor out, just a box that says, “Hey, would I want to deal with them again? Do business or no business?” And you could just click yes or no. That's enough feedback, besides writing a paragraph, or 5 or 8. It can get wordy.

I've been very happy with American Home Shield. Hornet Appliance was prompt. They fixed the microwave that was sparking when I turned it on.

Sometimes American Home Shield is fine, and sometimes it's not. I wasn’t too thrilled with American Home Shield when it was time for my air conditioner to be repaired. The air conditioner was five years old when it was put in. It was Best Care of Toulouse that came out here. That man that did the diagnostics on it said it was not properly maintained. That was what he wrote in to American Home Shield and he told them not to cover it. They also said it was an evaporator coil that needed to be replaced, so that should have been replaced and I shouldn’t have had to pay for that. I looked, and it's in my contract. I don't know why American Home Shield listened to him because I had a VIP service with Greenway Services and they've been coming out here and doing VIP services twice a year with my air conditioner. The last time that they came out and did it was just a few months passed. I had to have my air conditioner fixed. My husband and I were out of money. I wasn't pleased with it.

American Home Shield is not what they claim to be.

We're going to renew our subscription with American Home Shield. So far, so good. We had to call them out again. We have a few appliances that are wearing out. The technicians were top-notch. So far, we haven't had any issues with them. As things age in this particular residence, I like not having to pay full pop for a new appliance that they can't repair.

American Home Shield sent Accurate Appliance for a microwave. The technician was fine. He said it was not able to be repaired. So, he said it was for replacement. The new microwave I got is working fine.

The techs from Clutch Appliance Repair kept us informed of what they were doing to fix the oven. And when they left, they called back to see if there were any other problems. American Home Shield is very easy to deal with. We’ve had them for a year now and we’ve called on different occasions. They contact whoever they’re going to send out and tell us the vendor has been notified. Then the vendor sends us the dates and times that they’ll be here and AHS confirms that. Then the vendors show up and they’re vey nice and professional. We’re very satisfied with AHS. People should call them. It’s been an excellent experience.

The stovetop quit working. And the electrical outlet in the island quit working. It flipped the switch in the electrical box. American Home Shield first sent out the electrician to say if it was an electrical problem. The electrician took out the stove. And whatever they did bypassed the wiring for the stove. And he was able to flip the switch on the electrical box. So, he said it's not electrical. It's the stove. AHS sent out an appliance guy who looked at the stove, and one of the switches was off. It was burned. And that's what kept flipping the switch. Because prior to that, I would flip the switch and it would flip back off. There was nothing that would keep it going. So, I had two different vendors on that.

LA Appliances rescheduled me three times, but the work was done. The only issue I have with them was they never showed up when the appointment came. They called me afterward and rescheduled the appointment again. They didn’t show up again and they called me afterward. But other than that, everything else was good. The tech was a nice and pleasant guy.

The water stopped flowing in my dishwasher, then shortly after, my microwave stopped heating. It was one after the other. So, I had both of them looked at at the same time. I went online, and the website was really good. It always is. American Home Shield is very fast, and they really work with you. Once I submitted the claim, they sent me a text telling me that the contractor will contact me. The contractor was professional and very knowledgeable. They knew what they were doing, and I didn't have any problems with them. For my dishwasher, the guy said that a cord went out, then when he checked out my microwave, he said that I needed a new one. It was a 2010 microwave and it really had served its purpose. Overall, my experience has been good. I like American Home Shield, and I would recommend them. They're easy to deal with. Just go online, submit the claim, pay the fee, and it'll get fixed.

My central AC unit wasn't blowing cool air. The techs couldn't figure what was blowing the fuses out. But it's repaired and so far, so good.

We had a claim more than a year ago. Their contractor did a bad job with our shower and about a week later, the whole thing busted. It was running full speed and we couldn't shut it off. We called American Home Shield and it was the day before a holiday. They told us to hire our own plumber because they couldn't get anybody to come. We did and they said to make sure the plumber calls before he does any repairs. The plumber came out and he couldn't shut the water off because with the way the building works, we'd have to shut off the water in the whole building.

The washing machine wasn't draining right and the spin cycle was not working correctly. The contractor, Hornet Appliance, came within 48 hours and had to order the parts. They weren't able to source them locally and American Home Shield had to source the parts. So, it took about 10 days. From my experience with American Home Shield, the home warranty is basically for your appliances. I've learned not to call them for electrical problems because everybody they send out doesn't spend more than five minutes here and they don't fix the problem. It's great for appliances and some plumbing issues.

I've been with AHS for a few years now and I haven't had any problems at all. The repairman did a super job on the furnace. It was making a noise and not heating the way that it should. When the heat would come on, the burner would go off.

My dishwasher had an error message and American Home Shield sent somebody out fairly quickly. The company ordered parts, came back two weeks later, and installed the part. Everything's been fine since. With American Home Shield, I like that I can count on my deductible being all I have to pay if something breaks.

Our heater went out and the tech came and looked at it. He said it needed to be replaced. He put it in the paperwork and within a couple of days, I had something from American Home Shield saying the same, and then we accepted it to get the new heater. All the communication was back with him and he was great. We had it in really quickly. There was no problem with him organizing to get it in. He said as soon as he gets it, he would call us, and he did. So it was all good. It went extremely smoothly. So I was pleased with that.

The water heater tank was leaking. I told American Home Shield about the problem and they assigned PHD Mechanical for the repair. They came after two days initially to assess. They came on time. They ordered the parts. And the parts came in. The whole thing took 10 days to resolve. They were responsive and did a good job.

I had an electrical repair. The tech was very knowledgeable. AHS is an easy way to be able to have those things be fixed at a reasonable cost at the time of.

An air conditioner didn't work and a fan blade was stuck to the motor. American Home Shield sent someone out. This guy had some long screws in it and it made a horrible noise. You couldn't even stand 15 feet away and talk because it was noisy. I called American Home Shield back. They wanted to charge me $248-some to come back out and fix it. I fought with American Home Shield for a couple of months because they said they couldn't come out because of the noise. I didn't cause the noise. The technician caused the noise. The screws also caused the renter some problems. They usually pay about $6 a day for the electricity, and it went up to $14 a day.

American Home Shield saves me lot of problems. I called them for the AC unit. The repairman who came knew his stuff. He pulled out the casing and said he knew what the problem was. It was the conductor. He didn't even touch anything. He told me, "You use see that thing? If I push it in, it may pop out." Sure enough, he pushed it in and it popped out. He said, "That's what's wrong. I could change that and you'll be good." He went to his van, came back with one in a box, took out that one, put the other one, and it was out already. He told me, "Now turn it on, wait then turn it off." It worked.

American Home Shield has been very professional and competent. We had some plumbing issues, and they were prompt to get us a service member who remedied the issue. When we moved into the house, there were some issues that needed to be fixed, and he was one of the technicians that helped as well.

I've been able to use American Home Shield's services three times. I've used them for my refrigerator, my oven, and my garage door opener. The claims process went pretty smoothly. The technicians were very positive and informative. They were able to come in and diagnosed the problems and fixed them.

The furnace quit working and the techs came in a couple of days. They were very polite. It was good service.

The guy from All Desert came out and looked at the washing machine and he said that there was an issue. He said that he would reach out to American Home Shield to replace the parts. He said that it would take a couple of days and they would get back to me. No one ever got back to me, so I reached out to them. They told me that American Home Shield denied the request to buy the parts. When I talked to the guy who did it, he said that the guy said that it was just from excessive use or I put too many clothes in the washing machine. That was what he wrote in the report. So, because he wrote that, they denied the request for the parts. Now, I'm trying to get a second person to come out because he never told me anything about that and I've never jammed any kind of clothes into the washing machine. I was completely dissatisfied. I was about to switch insurance providers just for that reason.

A contractor came out and installed the microwave. It came quicker than I thought. I'm very satisfied with it. However, I'm dissatisfied with the claim on my fans. I had two fans that needed to be installed. The fan wasn’t the color that the other one was. I told them I'd rather not have a white one. They canceled my order. I was pissed. I called about it, and they said, “You can have it replaced, but you can't tell what color it can be. It's whatever we have in stock.” I was told I have to take a cash-out. I have to go and buy my fan and have it put in myself. I can't climb up the ceiling and put in a fan. After they told me that, I called back American Home Shield and they said that was what they had down because I would not take the white fan. It wasn't that I wouldn't take it. I'd rather have it dark colored, but they brought out a white one. It's hard for me to get up there and clean the fans. That was why I said what I did.

My water heater was leaking all over my garage. When I called on a Saturday, they said I had to wait till Monday because they needed to know if there was water in the walls. The individual that I spoke to initially kept telling me it wasn't an emergency. But obviously, if there's water all over the place, that's an emergency. I had towels, blankets trying to soak the water up. By the time they sent somebody out, I had 99% saturation in my walls. So, they had to remove a lot of the wall, they had to remove the baseboards and dry it out. They should've sent somebody out right away. There could have been further damage had I not received a plumber sooner. Other than that, I've always had things taken care of right away.

Every time something happened, the contractor came out. And I dealt with the same people, so that was cool. But American Home Shield's services can be a bit better. When I first got the insurance put on the house, I assumed I had the best insurance they had. And when things started breaking down, and I had to still come out my pocket or find other people to do what needed to get done. And when it was happening, I ended up buying the expensive package, which supposed to be even better. But I had the plumbers come out to my house, and I had to pull my own toilet and put my own down, because if I had to have them do it with the people they sent out to the house, I would have had to pay $500 out of my pocket, and I do not understand that. I shouldn't have to fight just to get stuff done. I'm trying to research for my next homes and I don't want them.

AHS is well worth it if that one major appliance goes out. I filed a claim for my microwave and the tech that came out was good.

The water heater stopped producing hot water. The claim process with AHS took a month. Communication was not at its best. I would contact the customer service department, and they would tell me to wait three days before they could be able to contact them again. It just was a circle, on and on and on. I had complaints and they weren't addressed.

When you’re in a new house, American Home Shield offers a locksmith service to you. A young man came in and changed a lock. He was a super guy named Marcus. He did a good job and was really professional. He was neat and clean. He got on the task, completed it quickly, and moved on.

The technician who came for the dishwasher said it wasn't broken. The dishes were not getting clear. They still had a film on them. He told me some things to do to clear up the problem. We cleaned out the little spinners where the water comes from. But they're still not clear. The dishwasher wasn't doing this when we first got it. Also, sometimes there's grease on the dishes. I don't understand because he showed me the things to clean out and those things are clean, but the dishwasher is still not washing properly. I am thinking about calling American Home Shield again, but I don't want to pay another $100 for their contractor to come out because they already came out for this. American Home Shield is good. I just thought they covered more things than they do.

The washer and dryer stopped working. Apparently, the washer was still functional and the dryer’s motor was broken. I made a claim with AHS but the issues weren't wasn't normal wear and tear. So I took them at face value and bought new ones. Everything's good with AHS and so far, they're doing their job.

I did a request online, and our experience with the service company was good. I just moved into the house, and to make sure there were no other keys out there, we rekeyed the front door and garage door to something newer.

My husband had been in an attic, and our fan would not turn on on our air conditioner. He had accidentally hit a flip switch up there, and it wouldn't let the fan come on. It turned the power off. When the repairman went up in the attic, he realized the switch was flipped. He fixed it in two seconds. It was a mistake on our part but my husband was very happy with who came out. We've recommended AHS several times to different people.

American Home Shield is convenient. I'm enjoying it. When I had a problem with plumbing, I just went in the app, made the order, paid the deductible, and they were very efficient. It was a stoppage in a drain pipe, and they got it all ordered. The plumber came the next day. It was quick. The deductible wasn't bad at all.

I originally had an account with American Home Shield years ago. I canceled it because I got no benefit when I have air conditioner issues. AHS sent out three different people and everybody said the same, that stuff wasn't covered. I didn't understand why because it said that on the contract it was covered. That's just a waste of $40 a month, so I canceled it. Later, I decided to go ahead and try it again.” And this time, I'm a lot more pleased.

The repairman who came for the refrigerator was nice. It wasn't doing the problem when he arrived, but he did a reset and since then, it's not having any problems. One of my drawers for my vegetables was freezing. He told me how to stop it from happening in the future. I've always had a good experience with American Home Shield. However, calling them is an absolute nightmare. You are on hold forever. I would hope that that would get rectified, but I haven't seen it yet.

My experience with American Home Shield has been very satisfying. I got what I asked for, and it was quick. The service people were there on time as scheduled. Also, the tech who came out to service the heating unit was good.

My recent claim with American Home Shield was to have the heater inspected prior to winter use. Everything went smoothly. They made the phone call. They set me up with whoever their vendor was. They made contact with me. We picked the date and they got it taken care of. The service tech was great, very informative, very professional and took his time to show me a few things that he was cleaning up or taking care of.

The first guy that American Home Shield sent out here came twice. First, he diagnosed the refrigerator and thought it needed freon. He came back with freon and another part a couple of weeks later. It was still nothing. All this time, the refrigerator was dying. We were living out of a freaking barrel and an ice cooler. I lost all of my groceries. I had to throw away so much food. After he came back, he said American Home Shield was gonna send somebody else 'cause it was something he couldn't do. But he said the refrigerator was dead and it was time for me to get another one. Then I got a notice for a new company that was coming. They came and said, "We can repair it, but it's dead." They sent in what the repair would cost to American Home Shield. Then I got an email later that day that I qualified to do the replacement. I did the paperwork for the replacement and sent back the receipt.

The faucet in the kitchen sink was spraying all over when you turn it on and the repair guy fixed that in just half an hour. American Home Shield is prompt and very good. When something's wrong, I know who to call. I had a previous claim when the toilet seal upstairs was leaking and it leaked down through the ceiling. The contractor troubleshot that and put a new toilet and sealed it excellently so it doesn’t leak anymore.

Because I didn't have keys to all the doors, I had the house rekeyed, and it was great. We set a date, and the guy was there on time. He talked to me and showed me what they do and how they do it. He got me what I needed for the door. It was very simple and easy. So far, so good with the warranty.

In the past, American Home Shield was terrible. They don't have enough people who worked in the area. I asked a couple of people, and they said because they don't pay or they pay late or they don't pay enough, especially on the air conditioning part.

I would highly recommend American Home Shield. The Patriot HVAC guys were great. I'm doing home renovation now, so they are doing my electrical and plumbing. They're more of a small-town company, so I'm glad that I got to have them initially come out to look at the HVAC.

The refrigerator freezer was freezing up in the bottom. So there was a block of ice in the bottom but it's supposed to be frost-free. Even when I would defrost the freezer, it would come back again. The first time I called about the same problem about a year ago, they could not find anybody to service the Samsung refrigerator. But this time, when I called American Home Shield, they had somebody that would service the refrigerator, and they said they're gonna give me credit because they had already spent $100. They sent somebody but I had to reshedule with the person that I scheduled with because I had gone to the hospital. So I called them and I cancelled that and then rescheduled with him, but he never came. I tried several times. So then I called back American Home Shield and they scheduled Ansley. They were excellent. They were very prompt and they did a great job.

American Home Shield covers a bunch of things. A contractor came out and repaired my washer once or twice. Then American Home Shield ended up replacing it. Recently, a technician repaired the dryer that quit working. I've never had any complaint about any technician American Home Shield has used. They've always been courteous and polite.

The plumbing service providers are subpar. They appeared in an unmarked van and they had no emblem on their shirt. The bathroom faucet drain was leaking underneath the cabinet. They did like a quick problem-solving thing but after they left, there was a piece of the faucet that was left behind that wasn't put back into the faucet. Also, they had been yanking on the faucet so much that they completely loosened the faucet on the sink. You could take it and move it around. Plus, it as still leaking badly.

I submitted a claim to American Home Shield for my AC unit. The process was very easy and efficient. The tech was very resourceful and informative and very helpful. He answered all my questions and gave advice. So, it was a really great experience. He said a PVC pipe was damaged or missing. Right after it was repaired, we did use it and it was fine. AHS is a really awesome company.

I had a leaky spigot in front of my house for a hose. I just put in a new porch which I didn't want to get destroyed by that. I called AHS up and it was the best experience I've ever had. I called the tech 15 minutes after I opened the claim to find out when they would be able to come. The guy I spoke with told me he was gonna call me back but he didn't. 30 minutes later, the techs were here and they did the entire job. They had to get a part but it took them 40 minutes at most to do everything. They did it professionally and they were very nice and clean. They had to go inside my house, so they took off their shoes. I was really impressed.

I'm not sure that I like the contractors that American Home Shield sends out so much. They've had to come out three separate times now to fix the same issue. It’s for my HVAC. They came out and said that it just needed recharge. It didn’t work. They came back out and said they had to replace half the unit. In the process, they broke the heating part of it. So, then they had to come back out and fix the heating part. Now, it kind of works but it doesn't get up higher than 72 degrees. AHS should offer different contractors instead of just using only one that they send out. They should have a list of contractors where we can choose from if we didn't like an experience from a different one.

Whirlpool came out for the microwave and the range when it was convenient for me to be available for them. The microwave parts had to be ordered. It was a little delayed but when the part came in, I was notified. The techs came in and fixed it right away. With the range, the part was outdated and they couldn’t repair it. American Home Shield offered a payout. The stove that I was planning on getting had a big difference than what they offered to pay out on. So, I have to wait and save up some money to get the one that I need to fit into that slot. The only drawback is, when you got an area that is already customized for a certain inch of a range, that should have been part of the deal. Other than that, everything was A+, excellent. The workers and everybody were very kind.