American Home Shield Reviews

I had some rekeying done. The tech who came was professional and quick.

If anything's broken, I can just call AHS and they take care of it. It's like a protection for my house. If anything breaks down, it doesn't come out of pocket too much. Recently, I thought the thermostat was broken and the tech was awesome. He told me it wasn't broken and showed me how to use it.

My washer wouldn't spin and it'd make a horrible noise. I called on Saturday and a contractor was here Monday. They got the part in and it was fixed by Thursday. They had to take something out of the bottom of it to replace it. I've been extremely happy with AHS. The people that have come out to work on my stuff, except for the first time, have been women and I like that.

The contractor was a very professional company. But I couldn't get my issue repaired because the parts and labor were $1,300 out of pocket. Other than that, I recommend AHS.

I have one order that still hasn't been fulfilled and they haven't even called about it. It's for the fan on my microwave. They don't have somebody in my area to even do it, which is ridiculous, because I just renewed my policy with them and I even upgraded. Now, I'm paying more, they still can't come out and do it. It's because of where I live. But they just came out and fixed something yesterday. So, it just seems to be for this fan. But AHS is convenient to have, with just a phone call, someone will come to fix something.

I had an issue about getting the $100 service fee back when I had canceled a claim. Also, I'm in a very rural area and there are lot of things I can't get done here. I have a roof leak, and apparently, American Home Shield can't find a person to repair that. They gave me an option of an outsource after four weeks. It was a long time to hear that. I also couldn't find somebody to service my AC. They got some guy to come out. He was an hour away and wasn't even sure because he didn't work on LG units. He worked on Carrier. But he got it going. The overall cost-effectiveness of the service is good. I don't have to make appointments myself. I have had people out here for my washer, and that was quite a lot. I also have had people for my stove and plumbing when I first moved in.

The broiler wasn't broiling. The contractor is very personable. They've done some work before and they're punctual. They call you back to make sure that you know what's going on, like if they're trying to get a part. The tech found the igniter wasn't working and the eyes on top of the stove sometimes don't come on. I told him that I clean those but he said that the disk on top gets carbon on it and I have to take them off and scrub them. He showed me that I could take a scouring pad and try to keep the carbon from building up on the disc. I'm in the handyman business and I've told many people that it would be a good idea when they buy a house to get AHS because it covers a lot of things.

I like that when something major breaks down, I'm not trying to drop $3,000 at a time. Instead, I’m paying a bit each month. And whether it balances out in my favor or their favor, it means I don't have to drop 3,000 in one day. Recently, yhe tenants said there was a leak coming from the valves supplying water to the toilet. American Home Shield was able to take care of it. But there was a disappointing point to that.

Nussbaumer came out in July 2022. But they didn't want to do any work. They were supposed to look at the stopper in the tub and to look at the faucet. They were also supposed to look at the two toilets. Water was running constantly on both toilets. Because it was so many jobs, they refused to do the work and it was causing the issue. But AHS did a great job. They reached out to RDN Plumbing and they came out and fixed the stopper 'cause water was leaking downstairs into the kitchen.

I’m very happy. I've had to call them twice and they've come through both times. One time was for our washer. It just kept on turning off mid-cycle. It took 100 times to get through one load. They sent somebody out to replace the motherboard. We were good there. Then a couple of weeks back, there was a gas leak outside of our house. When the gas company came in and did the due diligence on the inside, there was a pipe that was letting out a very slow leak from the main valve. We had no idea. And that's where I feel like American Home Shield shines. Instead of having to pay a plumber to do that, we utilized our AHS there. We were able to get the gas turned back on. It took a day. We've also had good experiences with the vendors that AHS picked as well.

We have a mini-split unit and May Heating, the contractor, serviced it. I like the ease and convenience of being able to put in a work or service request with American Home Shield. For the value and the price, it's worth everything.

We had a water heater claim to American Home Shield. It was old enough, and the techs couldn't get any parts for it. I was pleased with the claims process. It took less than a week.

My unit stopped working and when the tech came, he introduced himself, and I showed him where my thermostat was and what was going on. He did check in the home, and then he went around the back of the house and checked out the unit. He went upstairs, in my children's room, where the other unit is upstairs and checked that. He had some equipment, and he ran some tests. Then he let me know that he was going to try to see if it was low on Freon. He did about four different little tests. Then he found out that it was clogged. He told me exactly what he was doing and showed me everything. By the time he left, it was working. I also had a claim for my dishwasher and that went over very well. I don't ever plan on not having Home Shield because my parents are older and they can't help me, and I'm in a town by myself. I would suggest it for anyone. I can't afford to buy a new AC or heating unit. But if it's able to be fixed, I'd rather get it fixed.

The contractor was out within a day or two. The guy that came out was good. He was quick about it and did a good job. The only problem was I waited almost two and a half months to get it fixed. They told me that they didn't have the parts and we waited two months for a part. I called GE and I was able to find the part I needed online through another company that had it available. I asked the guy, "If I can find the part, why can't they get it?" He said, "I guess because of who they use for their parts, we've had to wait for them to get it in." But I know the part was available. Why do we have to use whoever they want if I could go somewhere else and find it immediately?

I had a repair done for the refrigerator and the service was good. The tech was here and gone. I'm happy with American Home Shield. It saved me money.

The techs did a tune-up on my heating unit to make sure everything was functioning properly. They were really nice and knowledgeable. When the techs told me they were coming, I was able to track them and they were there a little earlier than what the time said.

My food dispenser went out. The AHS rep helped me a lot. The contractor got in contact with me the day after. They were fast and they kept me updated. The tech was very respectful and knowledgeable.

The air conditioner's motor went out. AHS approved the claim and the techs came and fixed it. Having AHS makes repairs a lot cheaper in the end.

I moved into this condo a year and a half ago. But I have used American Home Shield before, in my house. I had my roommate who owned the house that I was living in before I bought the condo use AHS. They have always taken good care of me. I've had disposals go south and various stuff. I've never had a problem with AHS, which is why I reupped it when I moved here. I hadn't noticed that my washing machine was leaking until two Sundays ago. So, I called AHS to have send somebody out. The guy arrived. He was on time, very attentive, and knew what he was doing. He took the front of the machine, and he found where the crack was in the basin of the washing machine.

We've had American Home Shield at our house in Texas and then we had it at our other house in Texas that we moved from, and we've been very pleased. When we we call, we get somebody in the next day or two. We had a plumbing issue and the tech was professional. He knew exactly what was wrong and he fixed it. He took a little tool and went under the sink and twisted it and unjammed it.

The techs have been great. I have a claim in and I'm waiting on the part to be sent to the company who's going to repair so they can come out and do the repair on my system. I've been okay with what has been going on and how American Home Shield is responsive of sending the technician out to assess the situation.

There was a leak at the back of the house and the shower was clogged. I put a service request in then a plumber came out. It was an easy fix. I almost felt stupid calling them. The rekey was fine.

I had a leak in my kitchen sink. The tech was great. He found the problem really quickly and had the parts in the truck. He fixed it in less than half an hour and was gone. Also, our AC went out the very first summer when we bought this place. The techs replaced the whole system in just a day and a half. AHS will save me a lot of trouble and money. They know what they're doing. They usually have the parts available and get the job done.

I'm very pleased with AHS. I've been having it since July. It's very handy and comfortable. It's like having a husband at the house who could do all the work. Recently, the techs came out for an electrical issue. One of the outlets was not placed correctly and they went to get it fixed. They were wonderful. They fixed it in less than 15 minutes. It's working fine now.

We submitted the claim and the tech was out within two days or so. We had an issue with GFCI plugs and a bathroom vent, and he got that taken care of. He fixed the GFI plug and replaced the vent. We felt like the work was done quickly and to our satisfaction. The tech was great as well and since the service, everything has been working perfectly. I've been given disincentives by friends who have had bad experiences with warranty companies but so far, I've had a very satisfying experience with American Home Shield and I'd recommend them.

I filed one claim to American Home Shield for the control switch that switches the unit from hot to cold which was bad. They had to order the part and the tech had to come back out in just a couple of days. Overall, having AHS seems to be worth it at this point.

I sent in a claim for a plumbing issue. It was quick and easy and got it fixed right away. American Home Shield has its good and bad sides. I'm a property manager and I also have homes that I manage that have American Home Shield. When an air conditioner goes out in the summer, it takes two weeks to get it fixed, and it's really hard to explain that to a tenant.

American Home Shield is a terrible company. I'm not gonna be renewing with them anymore. I'm gonna look for another company because I'm really pissed off with the service. All their contracted technicians are awful. For the washing machine that I asked for service, the techs came and diagnosed it. They said they were gonna order parts. After more than two weeks, the parts came. The technician said, "They cannot complete the repair yet because I need to order a drum for the washing machine." A week after, we just checked the follow-through, if the drum that they ordered was already available. I called but American Home Shield didn't know anything about it. They thought it was completed. They called California Appliance and they said they didn't know anything about it and then they were trying to contact their technician.

I'm liking AHS. When I call them, I get work done. Bennett Air came out for my claim and they were okay. However, they don't always answer the phone on time and you just got to catch them. But they resolved the issue.

I have a hearing problem. The people I've talked to have foreign accents. So, with the hearing problem and an accent, it makes it difficult for me. But American Home Shield is conscientious and they try to do a good job. The contractor had to come twice for one toilet. The other contractor has been here thrice for the other toilet. It kept getting backed up. They don't know what was causing it. It's back working again, but the guy said if they have to come back again with it, they would have to replace the toilet. Both contractors were very diligent trying to get the problem resolved.

I really like American Home Shield's service, but what I don't like is all these surveys and all the emails I'm getting about the service. I don't have time to read through all their surveys. Other than that, the subcontractors that they hire are qualified, and they resolve the issues that others could not. They fixed my refrigerator and microwave.

When I signed up, I talked to a young lady over the phone. She described to me the things that they cover. It's something I don't have to worry about if something was going to majorly go down. I'm satisfied with American Home Shield. Out of all the times I used them, there was just one issue.

I had a leak under my sink in the kitchen. The contractor came out and saw where the leak was. They did what they had to do and it stopped. The tech was friendly and well-educated. He knew what he was talking about, and he solved the problem. Having American Home Shield is convenient. If anything goes wrong, you don't have to try to find someone that may charge you an arm and a leg. All you need to do is to pay the down payment and the contractor comes and does whatever needs to be done. You pay your monthly fee and that's it. It gives you peace of mind. That’s good.

My dishwasher was leaking from somewhere I could not ascertain. So, I had to call in a specialist and I went through American Home Shield since I have coverage. They took care of everything. Just asked a few questions. The tech was cordial, professional, and informative. He explained to me what was going on with the issue I had reported.

The AC wasn't properly blowing in the house. The outside unit was not working at all. I put in a request to American Home Shield, and it ended up being an electrical contact in the outside unit. Part of that piece had been busted so they had to replace that piece as a whole. It was 30 minutes at most.

Stuart's Appliance came out to repair my washing machine. There was a sensor that had to be replaced. Once that was replaced, we kept having the same issue with the washing machine. So, the tech proceeded to continue troubleshooting. The water pressure hose that came from the manufacturer that was in the back that was connected to the machine was not put all the way on. He showed me what he was doing and walked me through the steps. I learned a lot just watching him and conversing with him. He's a good guy.

AHS usually takes care of the problem and they're good about getting the right contractor. I've been satisfied with every claim I've ever had and having the warranty saves money. I recently had a technical problem and the techs handled it. They were knowledgeable and experienced. Everything was good and I couldn't ask for better.

I had an issue with my dryer. I submitted a service request to AHS online and then I was contacted to let me know that a vendor would be contacting me to set up an appointment. Then I heard from the vendor and we scheduled an appointment. The tech came out and got the work done. I was very pleased with the service that I received and the work that was done to get my dryer running properly. Also, having to pay a small fee for the work to be done versus paying for the entire bill has been a great benefit of AHS so far.

American Home Shield has been great so far and every time I submit a claim, it works great. The technicians have only gotten better and better over the years. Most recently, my refrigerator stopped working. The tech kept his promises and scheduled an appointment to come bring extra parts that came late. Also, he followed up with me a few times even after, just to make sure everything is working right.

The AC's drain was clogged. AHS called somebody nearby and their tech called that same day. He came right out, unclogged the drain, and fixed the AC. But after a couple of weeks, I've got somebody here again today because it didn't stay fixed. We've called another guy to put the air conditioner in and he's going to charge us for fixing it. But he's going to not only take the clog out, he's also going to put in a cleanout valve so that we can keep it cleaned out. So, it was a choice of paying him extra or waiting for somebody else to come back out. And it's Florida. We don't like to wait on an air conditioner. I also called AHS when the garbage disposal was not working and they replaced it. The techs came out for that and there was no problem.

The AC unit quit working and it was making a horrible noise. I got a rapid response from their dispatcher May when I submitted my claim through the website. The techs came the next morning. They could not get the unit to run and they have ordered a new part. We're waiting on that to come in so the old part can be replaced.

American Home Shield's phone system sucks. It wouldn't take the phone number. I had to give it a second phone number. Finally, it took it. I just kept repeating it. I couldn't get to an actual operator.

There was an issue with the water continuing to run inside the toilet, and my wife and I ordered what we thought was a replacement part that would fix it. It did not. I kind of did everything I could, and that was when my wife called it in to American Home Shield. They sent D & S. They had to replace the second component in there, which was like that standpipe with the float on it that controls the water flow. They may have even replaced the handle and the rod that goes into the reservoir with the chain that activates the flapper.

Integrity Appliance came out for the refrigerator. They called me after I submitted the claim and they came out the next day. It was perfect.

The guy with Winston Doors came out here on time, within two days. But he couldn't fix the garage door opener. He called the manufacturer, and the manufacturer told him that it was an issue with the battery. The battery needed to be replaced. He didn't do any tests or anything on the unit itself. He just went by what the manufacturers told them. The unit right now is open and it’s exactly the same. It goes up and down from the main button but the remote control doesn't work. I can’t open from outside. If we have to be out from the garage, I have to push the button and run through it before it closes. The first claim was for a refrigerator icemaker. It took a week for the guy to come out. He ordered the parts. It was another five days for the part to come in and for him to show up and put it in. I’m not very satisfied with American Home Shield.

We pre-wash our dishes and we may have been a little sloppy about rinsing all the soap off. The technician felt that we may have used too much hand soap that got into the dishwasher and it accumulated and that's what poured out. He seemed to have tested a lot of different things and he liked the motor that we had in the machine and didn't think we needed anything. The gentleman was very polite and he did a good job. This was the first repair we had with American Home Shield but we've been members probably for a couple of years. They came when I needed them and I was happy.

With AHS, I like that I know I have someone that can come in and fix something if I need it. Recently, Mckinney Appliance had been out twice. I'm having some dryer issues. Then they also came out and fixed my oven on Monday. The oven is fine now. We’re still having issues with the dryer and it’s not working properly.

We're having a problem with my contract. I signed a contract a couple of months ago with a monthly payment of 57. But for the last two months, they've charged me 63.99 monthly. Nobody seems to be able to figure out why. But until this, American Home Shield has been wonderful.

Sears did an excellent job. They tried three different boards. None of them worked. So, American Home Shield gave me money to purchase it. I like American Home Shield.

There are two lights on the hood over my range and one light was not working. We changed the bulb but it still wasn't working. So, we put in the claim to American Home Shield and it turned out that I just had not gotten the bulb in securely enough. The design absolutely sucked. But that's the manufacturer's fault. I'm short and I was trying to reach up high and get it up there and twist it but I couldn't do it. The tech was a nice, tall young man and he had no issues. So, he changed out both bulbs for us.

The contractor came out for two purposes the same day. One, it was for an HVAC tune-up, but my heater wasn't working. I found out because my pipes were frozen. But the reason why was because my AC unit was consistently running outside. Once he diagnosed what was causing the heater to blow cold air, he went outside, disconnected the unit. He cleaned whatever needed to be cleaned, did the filters, the tune-up stuff. It was efficient. He said my unit worked great. They were supposed to submit a report to American Home Shield of the diagnosis of why my heater wasn't working. But I haven't heard anything back. Not from them, either, to come and fix the AC unit to stop it from freezing my pipes again. Instead, they just shut it off.

The reps were very helpful. They answered all my questions. They sent me who the contractor was going to be and how to reach them in case I needed to call them sooner or set up a time separately. The contractor came and fixed the problem right away. They explained what happened. I wanted to make sure it was safe since it was a light fixture that fell. They made sure everything was covered up. They assured me there were no safety issues. I have used American Home Shield three times, and I've never had an issue. They're always fast within reason, and I always get great service.

American Home Shield is a very good thing to have as a security measure over a homeowners insurance. It has quite a bit of coverage as far as different entities within the household. There are several different tiers to their coverages if I want to upgrade or downgrade. My oven was not getting hot recently. I submitted the claim 'cause I couldn't cook everything on the stove. I needed the oven. I did it online, and it was user-friendly. I did it in less than 10 minutes. Everything came over right away. I received text messages from E & C Home Appliance Repair Service. They were able to come out within two days of me submitting the claim. The repairman was there 15 minutes and he fixed it.

\American Home Shield handled the heating issue real well for me. Cory was fantastic. He explained everything to us. I used to buy these real expensive filters and those constrict the airflow. So those aren't the best to get. Cory told me what kind to get from now on. The whole thing should be fine.

I've had some bad experiences with American Home Shield, and I've had some good experiences with them. In the last six months, AHS has been more responsive and it's been quicker to get someone on the phone. One time, it was terrible and to talk a person was really. I had a situation where I was not pleased with the contractor and because of that, the next time I had a request, the contractor put my request date three weeks out which wasn't a valid reason. I called AHS back because I was having another issue with the same request. Whoever I talked to looked at it and said, “This is too long for you to have to wait for this service.” They got another company that came relatively quickly and I was very happy about that.

K&S Heating came out because there was a water leak from within the heating and cooling unit. They analyzed the situation, identified what was causing it, and then ordered a part. Unfortunately, they couldn't find one in stock around the metro area. They ordered a part and then came back a week later to install it. So far, so good. I like K&S. They've done a good job on a couple of things. We had a really crappy experience with Majestic Plumbing and Heating, which was the first vendor that AHS put us in contact with. They installed a new air conditioner but didn't do it well. Then when I called because there was an issue with it, American Home Shield said that I have to talk to the vendor.

Everything's been fine with AHS. The techs looked our microwave over and decided it needed to be replaced. They explained to us what to do. Our microwave is supposed to be taken out and the new one installed today. We also used AHS for our air conditioner and that went fine as well. The warranty has been everything they advertised.

American Home Shield has been good until now. I was satisfied with them previously, but not this time. I had dishwasher issues and they scheduled five contractors and each day, they tried something but the problem was still there. AHS didn’t offer me alternatives so I ended up spending more time with the technicians and scheduling so many times. Still the issue was not resolved.

I had an AC/heater problem. I called in the claim and the contractor told me it would take three days for them to come out, but they came out in one day. They took care of it. They had to replace three different parts. Having a warranty with American Home Shield is like a savings account. If something breaks down, I get it fixed. I've only had one contractor that I was disappointed in. They evaluated a problem that could cost $400. They wouldn’t cover. So I called out another electrician on my own and it was just an on-off switch that was burnt out. But at this time, I'm pleased with American Home Shield.

I submitted a claim for our refrigerator icemaker, and the tech was prompt and fixed the problem. He tested it and said that should take care of it, but if we had any other issues, that I could give him a call back. On the other hand, I have a claim that's open right now that we're not happy with. That's with a leaky faucet in the kitchen, and American Home Shield assigned it to a plumbing company. When the plumber got here, he looked at it and said, “Well, they authorized us to just replace the faucet.” We said, “Okay,” then he said, “Did you want this particular one or did you want to upgrade to another one?” I said, “No, that one is fine.” He looked at it and said, “Okay. I'll have to order that. And I'll give you a call when that's ready.”

The techs that came out recently for my hot water heater were professional. They were showing me everything that it seemed like I should know. They were also very prompt, once the part was delivered, of putting it in, so I felt really good about them. I know that I can count on AHS to have someone fix things and that's peace of mind.

Submitting a claim over the phone was fine. I like the part where I could call and set up the appointment myself. It used to be that you called in with your repair need and then you waited for the company to call you back and sometimes, that took a while. But a lot of the contractors have a backlog when you call them. My garbage disposal was leaking from the bottom. It took about a week from the time I called to set up service but we were going out of town. Then when we got back, I was sick, and so I had to call and change that appointment. But they changed without any problem. The tech called when he was on his way. He looked at what was going on, got a new garbage disposal, and installed it. Also, the handle on the same sink had been making a rubbing noise. I ordered the part from Delta and I didn't know how to put it in. The tech also put that part in for me.

AHS is an easy system to use online. Recently, my tank was not filling and continually running. The tech was on time and efficient. He did the job quickly.

Appliance Tech came out for my washer. It was not washing properly. The tech came and look at it and he said parts needed to be ordered. The parts came on time and he came back out and fixed the washer. American Home Shield is great. I can recommend anybody to them.

We don't use the air conditioner upstairs that often but when we were up there for a long period of time, we noticed that it was blowing hot air. Once we identified it, we called American Home Shield and they put it with some Harris company but the guy canceled. I called and AHS scheduled it with Advanced Comfort Solutions. We've used them before and the tech was excellent. He showed up on time. AHS is an excellent company.

When I call and have an issue, AHS always sends out the people and they come in and do what they're supposed to do. Everybody who has come out has been good. They let me know the problem that I'm having and they explain what they're doing real well. Having AHS works in my favor as far as expenses and that's why I keep them.

AHS sends people to troubleshoot the issue who have no knowledge about the item needing service. I experienced this on 3 occasions which ultimately resulted in 30k in damages because of the incompetence. Customer Service agents only care about collecting $100 for the service fee. Don’t use them!

It was very easy when I submitted a claim for the refrigerator with AHS. The tech was great, professional and fast. He told us we need a new filter for our water while he was out there. But it wasn't working afterward. But otherwise, the refrigerator is nice and cold. We plan on renewing AHS. It's been worth it.

Every time I've had to call AHS, I've had a good experience with them. The electrician who came for the outlets that were loose was very professional. I was surprised how fast he did it even. He put the three-prong one in there, and it was all tightened up. He put a plate cover where it didn't have one. He did a good job.

I have a claim for the kitchen oven and we're having a hard time finding a match for the oven that we had. It seems that there's a little bit less than a plethora of options for us and it's a bit of a struggle. The oven that we had was a gas oven and AHS proposed replacing it with an electric oven. Size is a problem as well. I'm pretty sure that finding a gas double oven is gonna be difficult. But the thing I'm really disappointed about is that they have one oven which they propose that we buy but it's out of stock and we can't get it. They proposed a Lowe's card but it doesn't look good and if we find one that comes close to fitting, it's an extra $1,000 or $2,000.

I filed a claim for the washing machine and the tech was good.

The contractor that was sent out did a great job on my plumbing claim. It was just a faulty knob that came off down to the stem in the wall and everything was good.

With American Home Shield, there's the security that if something goes wrong, we can get it fixed without a big expense. The bad thing is that there was a time when we called in on a nice box, and we never heard back from them. I ended up going out buying another one. They should have more of a timely visit. There was a time when we had to wait three to five days.

My first claim with AHS was with plumbing and that didn't go smoothly. I wasn't getting any cold water in the shower. The plumber said it was from misuse. But, there was no way it could be from misuse. AHS wasn't going to cover it. I had to complain vehemently. They said, “All right, we'll send another plumber out. But if he comes to the same conclusion, you have to pay another deductible.” Part of what I was asking was the first plumber would never call me back to explain it. I don't think AHS even tried to get them to come up with an explanation as to why it was from misuse. They said, “It was marked ‘misuse’ and that's all we know,” but they weren't doing anything about it. The other one came in and he took the cartridge out. He cleaned it up, put it back in, and everything's fine now.

The first time I had a claim in my first house, two weeks after we moved in, the air conditioner went out. got a brand new air conditioner and it only cost me the service fee, which was 45 bucks at that time. I was very happy. I also had a claim where the locksmith came out and the locksmith was on time and very professional and knowledgeable. AHS has been a pleasure to deal with.

We've had a good experience with them and we're happy. The plumber was very user-friendly and he was able to resolve our issue within a short time.

We had a toilet needed to be looked at. It was leaking. That went fine.

We've been happy with American Home Shield. They replaced our garbage disposal.

American Home Shield's website was pretty user-friendly. I did a claim online and I was given the name and number of who was gonna come out. The contracting company was great. I was informed of what the issue was and how they resolved it. So far, so good. I'd tell others I had a pleasant experience and to try them out.

My recent claim with AHS was very excellent. The techs get there real quick. I submitted the claim on the phone line and it was really simple. However, everybody I talked to was in the Philippines and I couldn't really understand them.

One of our breakers kept going off and the contractor called two hours after I placed the claim to American Home Shield. But it was getting late in the afternoon so, they came out the next morning and put a new breaker in. They had all the parts in their truck and everything's fine now. This claim is the third one for different things and it's always been lickety-split. AHS have always been able to get the issue fixed and there never has been any hassle and back and forth as far as what they're going to fix and how they're gonna get it fixed. They've always been extremely helpful.

We have a contract with another air conditioning company that comes out and does our maintenance work. They told me that the unit was not running correctly. It seemed that there was a leak. With American Home Shield, I had had two previous people come out. It was the same company, American Air Conditioning and Heating. They had put freon in it twice. We had paid almost $2,000 in freon alone with those two issues. So when this guy told me that we had a freon leak again, and it was past the 30 days for American Air Conditioning, I thought it was crazy because they've done this twice to me.

I like AHS and the fact that all I have to do is call them and they figure out who they are gonna send rather than me going through a book or asking somebody if they know somebody that does something. For my recent claim, I was pleased with Crockett Lock. The tech did well.

I really liked N&K Appliance a lot. They were very prompt, knowledgeable and skilled. The first time that I had them was when my washing machine was not working right. Then the second time was for my dryer. I did the claim for my washing machine online and American Home Shield has a thing where you can talk to them and send the pictures, which is a good feature. I did speak to someone and they were very helpful. With the dryer, I worked directly with the technician and I took a picture. It was a loud fan, so I did a video and sent it. They can do a lot of diagnosing with what you’re showing them and then they have parts when they come.

I had an icemaker go bad and an element in my oven. The contractor came out with one charge and they fixed both of them. The uncomfortable feeling of something going bad and having to come up with that amount, I'd rather pay it over a period of time. And it has always worked out for me that way.

American Home Shield hired Sullivan Handyman, and they came to fix a leak that ruined my floor. When American Home Shield's people put in a new dishwasher for me, it washes perfectly, but evidently, they didn't tighten the pipe underneath or maybe it was faulty, and water ran under my kitchen floor. I have laminate that was very pretty, and it started curling up. I noticed water under it. It was squishing. So, I called American Home Shield, and he came out. I suspected it was the dishwasher. He removed the front of it and looked, and there was a pipe that was leaking. He fixed it, and I haven't noticed it leaking since but I still have a floor problem. I have had a very bad experience with one of I haven't noticed it leaking since's contractors, and we're in negotiations about that right now. They totally messed up a lot for me and made a huge problem. On the other hand, Sullivan Handyman is great.

I had a dishwasher issue as well as an icemaker issue and the tech was quick to come out. I liked the guy. The icemaker is working great and he’s been out twice for the dishwasher. He hasn’t fixed it yet but he is in the process of figuring out what to do next. I haven't had American Home Shield for a long time but so far, it seems to be good.

AHS has been pretty good as far as sending people. Their contractor Patriot Plumbing has been out four times. They're a good company. I didn't know that we had to pay for some of the labor, but it all makes sense. For the water heater downstairs, we agreed to get it done and we got quoted a labor price. We're just waiting for them to give us a call back to bring equipment and install it.

Having American Home Shield is a little bit of security against a big repair. I had a drain clean-out claim. It went off without a hitch.

I called American Home Shield. They scheduled my repair with the contractor, who called me within 24 hours and showed up within 48. Ian was very friendly and professional. When we went through and double-checked the work, it seemed to be working fine. All of a sudden, it started glitching. I have to call the contractor back, but AHS told me to just give them a call. I'm sure Ian will find some other thing wrong with my lights.

I called American Home Shield, and they called Mighty Mc for me. They came out and checked the issue. They had a part that did not have a gasket on it. They had to come back out the next day versus the day that they were going to repair it. But they came out first thing early in the morning, got it done, and it works now. The repairman brought his supervisor out which is something I'm not used to. It’s strange, but I didn't mind it.

The way they present themselves is that they are there to pay for services and help us out when we buy a home that ends up having things wrong with it that need to be repaired. That hasn't been the case. Most of the cost has come out of our pocket. Also, they don't always use top-notch people and they don't let us choose who we want. They give us a really hard time with that. Also, our air conditioner has gone out and it really needs to be replaced. But all they want to do is repair the pieces rather than replace the unit.

I called for the air conditioning unit. American Home Shield found someone to come to the house though it took a little while. Once the contractor was able to come out, they took care of everything. But it was pricey for the gas. It came up to almost $1,000. It seems to me they have three different plans, and I'm not on the right plan. I also had a problem with American Home Shield in the past. They gave me some bad information. I was upset with them back then. I had called up with specific things about my sink and my faucets. I had told them they got old and were messed-up-looking. I knew that wasn't covered, but they told me that they would cover it ‘cause I was there so long. When the guy came to the house, he said, “No, they're not covering that. They’ll say whatever they wanna tell you over the phone.” When I put in a grievance, American Home Shield didn't follow through.

Working with them was a good experience. We asked them to look at a microwave problem and they took care of it well. They're in the process of replacing it. The only thing is they have increased the premium and it went up drastically. That needs to be checked. Otherwise, service has been good.

The tech had to replace the piping on top of the water heater in the garage. It was rusted out and leaking. The claims process with AHS was great. Their reps were nice over the phone and I liked the response of them getting ahold of somebody. They gave me the name and phone number, and wanted me to follow up with them the following morning. So I called the contractor up and told them I had the water shut off so it wouldn't get worse and flood the garage. Then the next day, somebody came out. I used to have American Home Shield years ago and I never had a problem with them. They were always a blessing.

We had a claim put in last year and the contractor came out. They had to replace something. It worked okay up until a few months ago, and then it just stopped making ice. So we called American Home Shield. They sent somebody out. The guy that came out said that the laser on it that indicates whether it's full or not had just gone out. So he ordered the part. It came in and then they came out and replaced it. It was the same person that came out both times for this issue. The guy was super friendly and nice. Overall, American Home Shield is the best thing for your buck. They're gonna cover most everything. They're not gonna give you a hard time about it.

Anytime is amazing and way better than the first people that came. They treated me so well. They were able to resolve the problem. The time was amazing, too. The AC wasn't working and when I complained to American Home Shield about it, the first guy that came said that wasn't the right size. So, he said I had to pay $5,000 out of pocket. When the Anytime people came in, they found that it was leakage and it was fixable. So, they were able to resolve it. Ever since, the AC has been working so well. It's been cooling so well that I have to turn it up sometimes. As far as American Home Shield, I don't wanna keep them. I'm done with them. They are too much of a problem for me.

The tech came out because I was leaking from one of my units and it turned out not to be a leak at all, just condensation. He was very nice and I've worked with him before. Also, it was on a weekend and he was here the next business day so, he came out fairly quickly. Since we've been here, everyone that AHS sent out has been fantastic and so far, I've had the washing machine, the microwave, and the heater worked on.

The tech from Nate's Appliance has been out here for another appliance but the most recent was for the dishwasher, and it was all through American Home Shield. He hasn't fixed the dishwasher at all and it turned out he couldn't get it out because the floor was built up too high. So, we have to cut out part of the floor. But he fixed the washing machine. A seal was broken and it was leaking water. He looked at it and ordered the parts, and came back and put it in. Now, the washing machine works perfectly.

We had issues so we called them and the next day, we got a call from the local appliance repair. It took them a week to come out and they diagnosed the issue. They got their information back to American Home Shield and we heard from them shortly after that. One of the appliances is repaired but for the other two, they can't get parts. They offered replacements or a Lowe's gift card. But there was a mix-up where they told me the part was going to be sent to the local people. After a couple of weeks of not hearing from them, I called the local people and they had the part we needed, but for some reason, they were thinking they were going to get a part for one of the other appliances. I told them that one had already been written up. Other than that, the tech was very good. He explained to us what he was doing and he checked the appliances very thoroughly.

When I had a plumbing problem and I called American Home Shield, they sent out Nikolai from a plumbing company. Nikolai was very prompt. I like him. He did a great job. Recently, I called American Home Shield for my AC that went down. They sent out a guy that was insulting. I would rather him not come back if I ever need help with the AC unit again. I told him my husband and a friend put the AC unit in, and we've had it for some time. He said, “There's no AC man that lives in this house.” My husband was still sitting there on the front porch. I said, “This is my husband.” Then his whole tune changed a little bit. He put in some freon. He also said that the coils in the machine and in the air handler were dirty. He blew out the drain pipe. He also told me I hadn't cleaned out the pan under the air handler. He was very opinionated. I told him, “Excuse me. It was just cleaned out six months to a year ago.”

In the beginning, it has been very beneficial for me to have American Home Shield. But as things are changing, services are not what we expected. We’re beginning to get where we don't know what they cover and what they cover until we pay out 80-something dollars. I have an electrical problem. It blew my cooking stove and my coffeemaker out. It knocked off my refrigerator. I paid an electrician a fee to come out. He told me he couldn't find anything wrong. He was saying something about replacing the plugs in the house. There was a lot of talking down but no work and still, they got my service money. A couple of months back, I had one a repairman come out. He wrote up that I needed new fixtures. That's not true. It hadn't been six months I had fixtures put in my house. I’m thinking of switching to another warranty company.

My water heater was leaking. American Home Shield sent out AM PM Plumbing and their technician was great. We had to wait for our water heater, but it's been replaced now.

We had one claim that we had for air conditioning. The people that came out had to order a part, but it was fixed within a week. So it was good. Having a home warranty is beneficial. You're paying your premium and then a deductible if you have a problem. Not having to look for a company to come and repair something is helpful as well.

The unit was making a lot of wacky noise. Then one morning, we woke up and the heat wasn't heating. It stayed on for about two minutes and cut right back off. We put it back on, but it turned right back off. The tech that came out did real good. He was fast. It's been running real good since.

My dryer was making a lot of noise when it was spinning. I requested a repair, and the tech replaced the bearing. I don't have to use American Home Shield very often, but there's a little peace of mind there when I do. I just got to pay my deductible, and whatever needs fixing gets fixed.

I was taking a shower and when I went to turn it off, it didn't turn completely off. After that, I couldn't adjust it anymore. It was constantly running. American Home Shield sent Plumbfix. They were great. I kind of shadowed along. They walked me through what they did to fix it. So, it was a very helpful experience as well.

My heating and cooling system was broken. The heat pump had a leak and it failed. AHS sent a tech a couple of days after I submitted my claim online. They ordered the needed part and came back the next week to fix it. The tech was very knowledgeable and he was a really nice guy.

Having American Home Shield, I have peace of mind that any kind of problem that might occur is not going to be hugely costly. If I have problems, they get resolved quickly. I had a problem with my oven recently. It was putting out a weird error code and wasn’t starting. I filed a request to have somebody come out. GE was assigned to it and they came out during the appointment time. They took two seconds to look at it and knew what the problem was. The person had a part in his truck but was missing one part. He drove around the area, chasing down one of the other repair technicians who had the other part that I needed. He drove 45 minutes to go find this thing then he brought it back that same day. He replaced it and all was good.

I've had American Home Shield for over a couple of years now and I had some problems one time before, but only because of the companies they sent out. It was never anything with AHS. They're a wonderful company. They sent somebody out to fix a washing machine and the company was Conway. I have a problem with them. They try to be a good company but they're more hype than anything. But this other guy came out and fixed the washing machine.

I had an issue where I had hot water heater putting in and out. American Home Shield said that maybe the plumber said it needed to be done. But that hot water heater cost a lot more than we should have through that plumber. I had an issue with my ice maker just recently, and AHS took care of that. Everything went well, as far as taking care of it and getting it done. I just didn't get any economy and said what needed to be done or what they needed to do for the ice maker, and they ordered the part, but I'm the one that had to call them to find out what was going on. I had an email saying that it had got to a point of an estimate. And process an estimate, but it didn't get any further than that. I called AHS and said, "We're processing." AHS called the contractor that day. And they had ordered the parts, and everything was good to go. But I didn't hear anything back. That would be my only problem, communication, letting me know.

The company that they assigned to me at first was not able to service my dryers. Then the company that actually serviced my dryer sent someone new. That was an inconvenience because he wasn't able to reassemble my dryer and we had to wait another day for someone else to come. Other than that, I haven't had any issues.

The problem is American Home Shield has become expensive over the years. I have to pay when the guy comes out, too, and each year less and less is being covered. It used to be that if they couldn't fix it, they would replace it, but they no longer do that. At one point, years ago, we got a new hot water heater, and the last time we had a problem, they would only pay for part of it. So, from time to time, I thought about dropping. But if something was not done correctly, they would always send somebody else out again. And the contractors were very good.

The technician was awesome. He got the problem with the washing machine diagnosed quickly and fixed within a week. The parts were ordered then they came in, and within a half an hour, they had it repaired. On certain appliances like the refrigerator, American Home Shield is great. But not so much with the air conditioning. We had some major issues with the air conditioning. It was over the course of about four months. Meanwhile, I have elderly people and children in the house. They were breathing mold. I wasn't too thrilled with that aspect.

The people who came were spiffy. They found out there was an error, then they had to come back on a recall. The gentleman they sent out, Noah, is really fine, and I enjoyed him very much. He did a great job putting the pieces in. The gas cabling was the thing that was separate, so the repair company had to order the part, and they're waiting for it to come in. I've had other repairs, but this is the first time I've used this repair company, and they were professional and courteous. I'd use them again in a heartbeat. Also, when I've had needs, American Home Shield has jumped right to it. We just bought this house, and as part of the closing, the owner had to put us in for another year. Once our warranty is up, we're gonna go right back to it.

I had a previous incident where a vendor was rude to me and my wife. I didn't like him and I didn't want him in my house. But it was like jumping through a fiery hoop to get that changed, regardless of how he treated me or my wife. At the end of the day, we were able to get our refrigerator replaced but I had to go through a lot of anxiety and stress to get to that point. It was enough for me to shop elsewhere. But for the most part, the responses have been good.

We had a washing machine in one of the properties not working. The first company that American Home Shield contracted couldn't get out there for a month, so I had to call and see if we could find someone else. And they found someone quickly for us. They were willing to work with us. The contractor was out there within the week the claim was submitted. The first day they came out, they had to order parts.

One tech was for the icemaker, and the other was for the plumbing for the washing machine. They were very knowledgeable and helpful.

We've only had to use American Home Shield a couple times, but I really liked the cost and response time for the annual pre-check for my furnace. The service provider was out here within a few days, and they came on our schedule. I wasn't home at the time, but my wife said it was very quick and thorough. The only real issue I put in my survey result was they didn't leave any type of inspection document with me. They didn't tell me what they did or what they recommend I do, if anything, to improve.

A friend of mine had a warranty company and she really liked it. I researched them all and American Home Shield was the easiest to get signed up with. We've had American Home Shield for four years now, and I have really enjoyed their service. It's very easy to submit a claim. When the element on my dryer went out, the guy they sent was wonderful. He let me know when he was gonna be here, came on time, and explained the process. He was very helpful too. He replaced the element and I paid extra for him to do the cleaning maintenance. The home warranty is something that I never thought I would want or have, but the ease and convenience has been beneficial. However, I have an exception to that, because we got our air conditioner totally replaced. That's not cheap, and American Home Shield didn't pay for all of it because it was older. We got a discount though. In the long run, I still would recommend the company.

We received an email from American Home Shield that said, “Get your furnace cleaned. Here's a special $75. It's the time of the year to look at your furnace.” That email promotion that was sent from Bethesda called to schedule the check. The guy came out, checked and said, “Your furnace needs cleaning. It’s gonna cost $189.” And we said, “Okay. Yes. We wanna make sure the furnace is in good shape, so let's go ahead and schedule the cleaning.” They came out and did the cleaning this week. The guy spent a good amount of time, so he did a thorough cleaning. We were pleased with that. I've been satisfied with the service. You should consider home warranty service. You should give it a try.

I would recommend AHS. They've done what they said they’d do. They fixed our appliances when they’ve broken down. However, for our refrigerator, to get the parts in and for Sears to fix, it took three weeks. Maybe they could fix problems faster.

I have everything in my house covered. So when I have a claim, I just have to pay that one little fee and they come out and fix it. I've had very nice technicians. AHS is a great thing to have and I tell everybody about it.

I had problems with my dryer not working. McKinney Appliance did excellent work and they were able to get it fixed. AHS customer service is always really professional and they try to help.

American Home Shield is good in general. Recently, the refrigerator didn't work. They had people come out who were professional. They gave me a call before they came out. This refrigerator is old, but they were able to fix it. I was surprised. Their prices have gone up lately. But considering the inflation, it’s understandable. The biggest problem is the winter time or summer time with the HVAC. If you don't have heat, you have to wait a couple of days. I used to have a lot of problem with the contractors too. Now, it seems the contractors, quality-wise, are getting better.

Our refrigerator icemaker died, and so American Home Shield is gonna have to replace the whole refrigerator. They set up a quick appointment to come out and evaluate it. The tech decided that it was not salvageable. So, the ball is in our court now to choose the replacement. It's important to note that there is a fee that comes with the repair people coming to your house, and the service fee is at least $75 per visit. In some cases, it gets waived like if your appliance can't be fixed at all. Otherwise, you'd be expected to pay $75 service fee plus whatever extra you would need to pay beyond the amount that American Home Shield will cover if your appliance is not repairable.

American Home Shield works great for me. They are quick to respond. The accessibility being that they're available on weekends is great, too. Anything that's a problem the tenant complains about, I can call American Home Shield and it gets taken care of. I wish it wasn't as expensive as it was, but it is what it is. All in all, I'm satisfied.

I'm not that happy with the service, but still, I would recommend American Home Shield. It’s just some of the contractors they use. Matlock Rooter Services took forever with my water heater, and I had to call them several times. The people who just do a maintenance check on my heating unit come out and contact me immediately, but with this one, when they came out the first time, it took them a couple of days to get back in touch with me. That bothered me. Also, they tried to fix something that should have been replaced, and now I've been without a water heater for almost a week and a half.

A contractor is coming out on Monday for the yearly inspection for the furnace. I also submitted a claim to American Home Shield because the water wasn't going through the showerhead and it was easy dealing with the rep.

The guy from Whitney T Holdings was supposed to come out today and I told them to call me 30 minutes before they get to the home. They sent me a message that he was on his way. I left work to go meet them and he was not at the house. Mind you now, when they sent the message, I didn't even get there at that time. I went later. That means he should have been at my house by the time I made it. Then, the guy told me he doesn't have the proper tools to go to the house. They’re wasting people's time.

I have a handyman coming through American Home Shield. So far, the service has been fine. The only thing is it used to be $75, but now it's $100 per service. That's still on par with calling somebody else, though, and I have to respect the people that they're suggesting because nobody disappointed me. It's just that nothing has been covered so far.

The online submission of a claim at AHS is way easier than trying to call and schedule it. I've done the online process twice and it went so smoothly. When I've called in the past to get it done, it was terrible. Online, I just get on there and do it. I had a claim for a thermostat for a wall heater and recently, my oven went out. We also had to get some plumbing done. There was one company that I didn't enjoy and I told them not to use that. I didn't want that company to come to my house any longer. And they gave me another option, which was awesome.

The repairman was prompt. He came out right away, determined what the problem was and got the part right away. He was back the next day and had it up and working. We're happy to have American Home Shield. They've taken very good care of us through the years. They've bent over backwards when we've had situations that were not normal. We've only had one situation where the vendor wasn't good. Other than that, they've always been thorough and efficient.

The tech wasn't sure exactly what the problem was. But he came in, looked at the stovetop, and saw a crack. He got all the information he needed for the research of parts availability. I was told that someone would get back to me as quick as possible. When he did the following day, he told me that parts were not available. But I saw on American Home Shield that the case was closed. But nothing was repaired or replaced. When I called back, they said they were looking into it regarding replacements right now. They were supposed to get back to me last Friday. But there's no information back. So I called in four times so far. This has been going back and forth now for the last three weeks. They're all polite and helpful, but they always have the same response. The last four weeks were very frustrating. But normally, American Home Shield is a really, really good company. They are very quick and responsive.

One faucet had broken off and the drain was clogged. B-N-K Plumbing replaced the faucet and the plug for the drain and they also unclogged the drain. But I have long hair and I reclogged the drain so they came out and unclogged it again. They showed me how to take it off to unclog my own drain. B-N-K Plumbing was professional and personable. They did a good job and they cleaned up behind themselves.

I told American Home Shield that the people that installed my air conditioner had done it wrong. Those people did the upgrade on my air conditioner back in the spring and since then, it has not been working right. So, AHS sent out Grace Air and Heat to give a second opinion or to see if there was something wrong that they could repair. All he did was look at the unit and said that everything was working correctly. But he said that it's not going to cool my house because it's 3 tons and I need at least 4. I was supposed to get an upgrade and in that reality, it was a downgrade. Until now, I’m still waiting to resolve this issue.

Patriot Plumbing came out because I had a leak in the meter box, and there was a small leak under the house. I like that all my stuff is covered with American Home Shield. I don't have to worry about having to dig through and find the certain professional I need for whatever goes wrong in my house. I just open up a service request and their contractor comes out and takes care of it for me.

Our icemaker wasn't working and the sensor was out. The contractor was fantastic. The issue was the sensor switch for the ice maker. This warranty was a good deal. If anything goes wrong, just paying the base price of $80 would be worth it because almost anything you would have to pay for would be much more than that. It's a fantastic deal especially if you have things that are not brand-new. In the past, when we didn't have AHS, it seemed like we were taken advantage of.

I've had a couple of different cases where they've had to send out various vendors for. These include an AC leak, a washing machine problem, a dryer problem and even my oven board that controls the thermostat. I've used their contractor Ramey twice and I've been very happy with them. They've been very satisfactory workwise. My last experience with the stove and oven was pretty easy. I just had to verify the problem that I was having was covered by AHS.

Our water heater ruptured. The shut-off valve for the water was frozen. The techs had to replace both the valve and the water heater. They did it in a very timely manner. We were very pleased with it. It's just trying to get ahold of American Home Shield on the phone is difficult. I don't know if I’d recommend them, but they did everything they advertise.

American Home Shield has been great. I had stopped-up drains in the sink in the kitchen and they took care of it. All the technicians that have come out have been good. But when I had to replace two items in my kitchen, they said that the cosmetics, like the color, is not something that they guarantee. So, some of their offers would be totally different colors of whatever was in my kitchen already, which was bad because I had to jump through a lot of hoops for that.

I like the ability to just make one phone call and not have to search for someone to come out and fix or look at something. We've had nothing but great success, with the exception of our very last service ticket in Cape Coral. Prior to the hurricane, we had a hot water heater go out. American Home Shield sent someone out, which was fine, but the labor was $600 outside the contract. And we couldn't understand why it was so much. We talked to an installer, and he said that doesn't make sense. It's too much money. And it was because they were replacing a lot of things that weren't broken. So, we just said we didn't feel that was an ethical company and we asked AHS to send another company out. And it was like pulling teeth.

We have used American Home Shield several times, and they've been great. We have two accounts with AHS. We had issues at the townhome. They got resolved quickly. Had an issue here, it was also resolved quickly. Recently, the contractor sent me a message and said they wouldn't be able to come until a week from the time that I put in the request. But that would not work. Our cars were stuck in the garage. I had an appointment for service on one of the cars. I needed the garage door to open, and I could not open it. The tech said, “Since your cars are stuck, we'll come today.” I didn't like the fact that they were far away. Lake Anna from here is an hour and 45 minutes. But it didn't matter because he came right away. And he couldn't even get the door open, so my cars were truly stuck. The garage was fixed in 20 minutes.

The faucet in my kitchen was leaking. I didn't know it was leaking on the bottom. But when the tech came out to check, he said it was leaking. I couldn't turn off my water. It just kept dripping. So they said I need to replace my whole faucet. He ordered it and it came. I called them back and they came out and replaced it this morning. The tech was very good. American Home Shield is very good for me. Every time I call them, everybody has been so friendly and helpful.

I've had issues getting the service done. They're waiting for parts or waiting for another contractor. For an air conditioning claim, it took like a whole summer to get it fixed. Then, I was told that if I upgrade to the platinum service, it would cover things like Freon, which costs like $1,400. I upgraded to a platinum plan and found out that the conditioners come out and they're already charged. They don't need Freon. Also, the people that I talk to on the phone are hard to understand. I hear chickens in the background and they're speaking a broken language and I have a lot of trouble. Other than those, the service seems to be going all right and it's a good service to have. It's sometimes a hassle to deal with but it's a smart thing to have in your home.

The drain tube of our washing machine that went in the wall must have disconnected, and it was flooding out the floor. The contractor had to cut out the sheet rock a little bit and connect the pipe again and put it back together. It works great. I've been very happy with the vendors of American Home Shield. We had an AC issue a couple of times, and the contractor came out and fixed it. The same happened with the plumbing issue. It was great. American Home Shield is a little peace of mind. I paid 75 bucks and they fixed everything so far.

Aladdin's Plumbing came out for a very slow shower drain, and within a short time, it was slow again. I was a little disappointed that the first guy didn't point out to us that we had a hidden trap underneath our drains that was catching hair. We tried to put another drain on top, but nothing was being caught. The second guy opened it up and explained how to catch it. The guy who came out at first didn't even bother doing that. If the first guy had done his job right, we wouldn't have had to call them a second time.

I ordered a furnace tune-up online and the webpage was very friendly. Everything was fine.

Initially noticed my freezer not working. Everything started to melt. Two days prior to that, my icemaker stopped working. I didn't put it together that probably my freezer wasn't working until it was too late, and started paying attention to my refrigerator. It wouldn't get any colder than 45 for the whole thing. So, I called American Home Shield to have a contractor come out. Watkins came out a few days later. He added Freon and another part. And he said by 24 hours, it would be cold. But by 10:00 PM that night, I put a glass of water in it and kept checking the temperature of the water, nothing froze in the freezer, and the temperature was still between 44 and 49. I thought depended on how wide I'd open it and tried to figure it out.

The tech that came out for my refrigerator did the job I asked for.

I didn't have any power in either one of my bathrooms or the outlet and the tech put one of those things where you just push the button and it resets. I've heard a lot of people having bad remarks about American Home Shield lately. The people that I heard that were having issues had a refrigerator or a washer or dryer, and it was taking them forever. It may have taken a couple of visits for the contractor to get mine fixed, but AHS ultimately replaced my dryer. They have done good by me. They've been out for any other thing I've had issues with and I'm happy so far. Everything that's been done for me has been awesome.

I filed a claim for my stove, dryer, dishwasher, and refrigerator. A repairman came out for all of them. He was phenomenal. He had to order parts. He was able to come back two days later and fixed everything.

A plumber came for a leak in the tub. They were fine. I didn't have any issues.

The people who installed the new refrigerator left a leaky line and after they left, I called the American Home Shield number. The rep kept asking if it was a plumbing problem and I said that it was but it was because of the installation. Finally, I told them to just send the plumber out. I'm waiting on a plumber to come to fix that, which I had to make a secondary claim through American Home Shield and pay for it again, which is aggravating. The agent that I talked to told me I had to. Still, AHS is probably worth it.

De Hart redid our bathtub and fixed a leaking pipe in the basement. They did it quickly. American Home Shield is pretty expeditious when you put in a service ticket. But I don't like that when you call in on a service, American Home Shield collects the payment before they let you talk to anybody.

I wasn't happy with my home warranty provider so I ended up switching to American Home Shield. I liked them a lot better so when it was time to cover our new home, I didn't call anybody except American Home Shield. I recently filed a claim for my washer that wasn't spinning out and draining completely. The process was a lot better than it was when I had American Home Shield first. This time, they gave me a link to click if I needed to get in touch with the company. It also gave me the appointment time. It gave me two windows to choose from. I chose the window that was more convenient for me, and a repairman showed up within that timeframe. He was very professional and pleasant. I was very satisfied. However, I was confused about the price that it charged me 'cause I thought I had a $75 deductible. Evidently, it's $125 now. But I would recommend others to get American Home Shield. It pays for itself in the long run.

The oven would not work. Affordable Appliance Repair came out and it was great. I would recommend AHS. They have excellent service.

I did my research and came to the conclusion that the best fit for our family was American Home Shield. Recently, they emailed me and said, "It's time for you to have your annual tune-up." They gave me the contractor's information. We set the appointment. They gave me a window. The company called me before they were an hour out. They got in, looked at everything, and was very thorough with the explanation of what was going on with our furnace. They were very professional. We had a claim a couple of days ago on our refrigerator. It couldn't be repaired. So, AHS sent us a Lowe's gift card for a set amount of money. We went to Lowe's and picked a new refrigerator.