American Home Shield Reviews

American Home Shield has been awesome. I like having the peace of mind. And if I ever have an issue, it's usually easy to get something fixed. During COVID, I had an issue with my refrigerator. And even with all the chaos of COVID, they were, “Hey, we can't fix it ‘cause everything's messed up because of COVID. We'll just replace the unit.” And they made replacing it easy. It's one of the reasons I've stayed with them. My AC is a bit older and needed routine maintenance, which is why we have it covered under AHS. The refrigerant was low. We had a different vendor assigned to the ticket. They were very rude and aggressive. So, I called AHS. I said, “Just interacting with this vendor before they've even made it to my house, I don't like them. Can we change vendors?” They sent out Elite Heating who got here on time. They were very polite and respectful. They love my animals, like them, which is odd. And they fixed the problem in less than an hour and they were out.

American Home Shield has always responded quickly, and this specific time was even better than other times because we had a specific case. My son has some special condition. So, they really moved quicker to find me a company that repairs the air conditioning. These guys came really quickly and solved the problem. The AC is working until now.

I've used AHS on the air conditioner that went out twice within a week. The first time it went out, the guy found where the Freon all leaked out. So, he had to put in R22 Freon and I had to pay 660 bucks. American Home Shield doesn't cover that because they don't make it anymore. And they don't tell you that when you buy the policy. They tell you that when your air conditioner breaks down and I'm not a really happy camper about it. They're not honoring my policy as far as I'm concerned. About 10 days later, the AC broke down again and this time it was a part. The company got out there within three days, which wasn't bad, and it took them five minutes to change the part and check everything out. They were there for a total of 20 minutes then the air conditioner was back up running and blowing out cool air. So far, it hasn't broke down again.

I'm happy with the service from AHS. Lake Water Plumbing did fine on my recent claim and I was happy with what they did. The seal broke on the commode and they had to reset it.

Unexpectedly, my husband called me and the dryer was broken. I came home, made a phone call, and it was getting repaired in the same week. So the warranty is nice for the unexpected. When I called AHS, their reps set up the service and they were helpful. Then, I got notifications and updates on the technician. The people called me right away and it worked out well. It was convenient and I liked the cost. The contractor didn't realize that I had American Home Shield when they sent the worker out and I got to see the cost of the service. Also, the tech who came out was really good and knowledgeable.

The last claim I had was for a plumbing issue and they sent a very reputable plumber out who completed everything. Also, he was prompt, which I appreciated. He called to say he was on his way and he had everything that he needed. He was truly on top of what his job was and he cleaned up after himself. I'm very satisfied with it.

It's a new home and with AHS, I was very grateful that we had that assurance that we could fall back on the warranty and not have to come out of pocket with a major appliance. I really enjoy it. Sears came out recently for the washer. The tech had to order parts two or three times. The first time, the part didn't do the trick so he had to order two more. That didn't do the trick. Finally, the last piece that he had to order put it back in motion.

When I was calling to get American Home Shield, my call was answered promptly. But each time I called them for a service, I stayed on hold for a long time. Also, I bought the most expensive package they had, which I was supposed to get $150 off, and I didn't know. So I was calling back and see if they'd apply it, but I'm sure they wouldn't now. So far, even though AHS is pretty expensive, I like that they cover a lot of different things and it was more than what my previous provider might have covered.

My sink was leaking and the handles weren't any good. AHS told me they assigned me to a contractor and sent me information. The tech was very knowledgeable and professional. He replaced the nozzle and fixed the issue. AHS is easy and convenient. The warranty covers the minor stuff before the big stuff happens. I've had a good experience and I'm gonna keep them from here on out.

The toilet wouldn't fill up. I filed the claim online with AHS and the website was very easy and convenient to use. Then, I was given the address, phone number, and the name of the company that was assigned to m claim. I'm one of those timely-type people. I don't like to wait days and weeks to get something fixed. After I filed the claim, the next day the tech was here to fix it, and it was done. It turned out that it had something to do with some kind of seal. He had the proper materials to work on it and he didn't have to leave. It took him all of 20 minutes and he was finished. Other than that, I'm having issues with the claim with my electronical things, which is somehow branched out to Allstate. But I like American Home Shield and the warranty is an excellent thing to invest in.

I have several Home Shield accounts. I usually go on their website for my concerns. It's pretty good. Sometimes I call too. I did a claim when my unit was not cooling. I was given very little information about the service company, just that it had been assigned to a specific contractor. One contractor is Josh Meyer and that is one of the best. Their guy does what he says and he shows up.

I appreciate Home Shield when they step up and say they were gonna fix or replace something. But I've been frustrated sometimes with how long it takes for them to show up. I’ve been in a position where it took two months to get the washing machine fixed. I had to go buy another one and then the guy shows up a day later to fix the old one. When it comes to appliances, it’s like they're dragging their feet. But overall, it's been helpful. When they do AC and heating, it's always a good experience.

We had a refrigerator replaced by AHS. Everything's fine with them but the policy increased this year and I don't know what that was due to.

AHS is easy to work with and responsive when we call them. They traditionally respond within 24 hours which is good. Recently, the AC went out. Carlo Mechanical came within 48 hours 'cause it was a weekend. That was fairly quick. They fixed it but the AC went out again. So we called Carlo again and the tech came back. AHS didn't charge us again so it was perfect.

Everything got taken care of a whole lot faster than I thought it would. I was told the AC went out at 5:00 in the afternoon and I thought I was not gonna hear anything out of it until Monday. But by Monday, the tech had come out and checked it. There was a little bit of confusion, though, because AHS doesn't cover much of the Freon. I called the contractor and he said I'm gonna pay $500 something for Freon because AHS only pays so much but other than that, they're covering everything else.

AHS was a terrible coverage. But they changed the contract and they were able to include other things in it, so it's a better contract this year. Usually, I really don't really have any issues and I just have them when I have an emergency. The techs who came out were customer service-oriented and this year, they sent out techs to my home a couple of times. I used the service when the showers were leaking and the toilets kept running. I have two bathrooms that were doing the same thing. The tech fixed that which took two and a half hours. He had to replace a cartridge in the showers and he had a good attitude. He worked diligently and got the work done.

The techs have always been polite and knowledgeable. Recently, I had a plumber out for the garbage disposal. They fixed the issue. With AHS, instead of worrying about how much I have to pay when stuff breaks down, I know it's just that $100 fee for the most part. Then, somebody takes care of my problem.

It's a $100 charge for them to send out a service person. Depending on what the issue is, that may be the only charge. We had a new heater put in in 2020 and we had to pay an additional fee for that. We also had work done on the air conditioning this spring. It was an older unit so the tech from United Air Temp had to bring it up to code. We had to pay for that as well. But last week, in the middle of the heat wave, my AC went out again. AHS sent the same contractor out. The issue turned out to be a leak and that was a no-charge fix. The tech was very nice. We've been happy with AHS. We've had an element on our stove and oven that went out and they fixed that. We also had a toilet leak that my husband could not fix because he was in a cast. They fixed that as well.

My microwave would not heat up food. AHS said Sears would be my appliance repair company. But the closest Sears is a few hours away so I wanted to use someone local. I called AHS a few times before I was able to get someone local. That was a little disappointing but I got what I wanted. The contractor was out the next day and they were very quick. The techs told me what they discovered was not working and said they were gonna see if they can get some parts for it. I love that we have protection and that it doesn't cost so much to have the coverage. AHS is a great company to deal with.

My washing machine was broken. The techs couldn't repair it so AHS replaced it. With AHS, we don't have to pay for repairs if possible. The vendors are usually good but it's hit or miss. I've had a couple of plumbers come to fix one thing and they weren't able to do it. When I tried to get them to come back and redo the job, they said that's our problem. So, we did it ourselves.

AHS is prompt and they get things fixed. They're providing good value. Recently I had claims for my HVAC unit, refrigerator and electric fan. Two have already been processed and closed. The third one is still in process. The techs were all professionals and the repairs were covered by Home Shield. Dealing with them saves me from unexpected expenses.

Recently, my microwave quit. The techs got out within a day. Everything was good. They diagnosed the problem and got the parts mailed here. After the parts got mailed, the tech showed up and got it going again.

The information about what is covered came very late. But that would be the one complaint I have. Recently, my garage door wasn't staying closed. The tech got out in a couple of days and he was very good. He got me up and running that day.

The inside of my dryer was broken so it was making a crazy noise which sounded like a jet when it was spinning. The cycle would just keep going and going. Then It wasn't draining the clothes properly on a spin level and it was leaking from the side when I put it on basket clean. The techs took information on what was happening with it before they came.

The AC wasn't working right. It was 80 degrees in my place and it was so hot. The furnace was building up like a block of ice. The tech from Budget explained it to me and it needed coolant so he filled it. The coolant wasn't covered, though, but the unit is working so I'm happy. Also, the tech was super nice.

Trying to get someone on the phone seems difficult and then when you get someone and they take the order, they don't make sure that you get a receipt. When I file claims online, that receipt was online immediately. Their process online seems to be a lot better. Also, when I call in, for some reason, the contract number is not matching up with what they have on file so I don't get connected. I've told them about it and when they checked the number, they say, "Well, that's your number." But it's not going through when I'm giving the information.

AHS is easy to use when an issue presents itself. They already have a listing of people to come out and it's not just me trying to figure out who might be good. I had an AC unit that stopped working. The techs were really hard workers and they did a great job. They got here pretty quickly but they had to get some parts. Having AHS simplifies the claim process. The contractors might not be the best but everyone I've worked with has been pretty solid. At least, in some ways, they've been vetted.

I had an issue with the backyard outside hose faucet. The claim submission process was very efficient but the techs were so busy, they couldn't schedule the repair for almost a week. Other than that, the work was first class and they arrived at the time they said they would.

The air conditioner quit working. The first tech, James came from A-US Air Texas and they misdiagnosed the issue. James did a lousy inspection. He said, "Oh, everything is fixed." and he put the breaker back on. Two hours later, the AC stopped again. So, I called AHS and they reopened the cast. They sent a senior technician and he said the first thing James should have done was the compressor. It was bad and today, we're supposed to get an installer for that to be changed.

Whenever we have problems, I go online, make a service request, and, usually, I almost immediately get a reply on the email. The only issue that I've had is with a couple of American Home Shield's vendors. Last year, we had an AC repair in the middle of the summer and it was three days before the guy was able to get to us and the lady I was dealing with at that particular vendor company was not the best customer-oriented person. Then, they had to order a new fan and fan blades and it took two weeks to get here. I called around half a dozen other people right beside them that had the part. They just didn't want to go next door and get it. They wanted to go their way. But the tech did a great job.

I'm 67 years old and I can't do things like I used to. I have to pay for everything and I'm on a fixed income. It's hard to try to keep up with things but I appreciate AHS' service. AHS is good. They take care of your business and do what they have to do. I love the way they handle business and I like the people that come out. It doesn't make any difference where you are from. When you’re working for a company, how you represent yourself is representing the company. And the service is great. I told my sons, my sister-in-law and anybody else about American Home Shield. It is a reputable company. Because you get these fly-by-night companies and they want you to find some people to get your work done. If I had the other company, they would ask me to find someone to come out and service my central air unit. But AHS found someone for me, sent them, and they came right out. I was so pleased.

The claim was put in for an evaporator coil and I did not like the way it started off. But everything ended up okay. We just had a completely new system put in. We have the air and The Cool Factory, the company that put it in, did an excellent job. But I pray nothing else breaks down that I have to put in a claim to get something fixed. American Home Shield was excellent. But it's moved from that to fair.

American Home Shield was great. I had a problem with my Maytag. The wattage did not come out evenly from the wall. It was supposed to be 120, 120, 120, 120 for different positions. But in two positions, it gave 240 and another combination. The techs spent two hours identifying the problem. They had to Google because it was not common. They are highly experienced but they said they have never seen this. The previous owners had wired wrongly. But I'm very happy with my techs, Joe and Mike. I appreciate their professionalism and courtesy. They went above and beyond, answered all my questions, and even trained me how to use my machine.

AHS has been just fine and every tech we have had has been pretty well-vetted by the neighbors. They took care of everything on time and we're satisfied with the service.

I had a claim with my AC and the tech came and did a great job. He only charged me $133 for this but last time, he charged me almost $400, even with my warranty, for the Freon. I was very disappointed with that and I almost canceled. I don’t like hidden stuff.

One of my water valves would not close and it caused the faucet to run even though it was shut off. I spoke to a representative from American Home Shield and it was good. The troublesome part was that the contract company could not come out for another week so that was a big issue for me. I decided to call FJ Murphy myself and they came out to look at the faucet because I needed that water shut off. Three days later, American Home Shield contracted with them and they installed the last piece, which was a new faucet. They're extremely professional. If anything happens in my area, I would love to have them be my preferred contract company to come out on any plumbing-type issues.

I had an outlet that wasn't working. The claim submission process went very smoothly. The tech fixed it in less than half an hour. He was very helpful and informative. This was my first time using AHS and everything was great.

This is the first time I've ever had to use American Home Shield and it was easy to put the request in. That was the best part. Once I put the request in, I immediately got a service personnel assigned. And then, they called me within 24 hours. So, that was cool. That was the complete opposite with First American where I waited almost four days before they even assigned somebody.

The compressor went out and the techs got here quickly after I sent in the request on the website. It was maybe a day. The guy who came was frank and honest. He told me what was happening and that it would take up to two weeks to get the compressor in because American Home Shield buys those at lot and they got to ship it to them. So I knew the timeline and that was okay because I had two air conditioners at this house, so it wasn't like I was cooking in the middle of Texas without an air conditioner. It ended up being a little bit quicker than what he told me at first. It was about a week and a half, and it was fixed.

AHS works quickly and I've been happy with the service. Recently, my refrigerator went out, and they sent a gentleman over. The issue was a thermostat and it was taken care of in a couple of hours. Get AHS.

American Home Shield is great when they're coming to fix something. But I was surprised when my microwave burned down that it was not covered. But it’s okay. The next time, I have to ask what is covered. Maybe it was my mistake.

It's typically impossible to get through on the phone during business hours. They're always overloaded. But I've always recommended AHS especially to people who have older homes. We've had the service for two decades now and I've lost track of how many service calls we've had. I had a total AC breakdown and I placed the claim at 2 o'clock in the morning. The techs went right to the problem and took care of it. We were back in business in an hour and a half. The AC is working great.

The guy came out and got the T-Cell working way better. However, the plastic connector ring that screws it on had a small crack in it. We realized the pool was leaking but it stopped so it must be good. But two days ago, the level of the pool has gone down three inches. It was leaking water. We put in another claim to get that fixed and the guy was super nice. The crack was on the back end so I didn’t notice it. But now, I can see the crack. I took pictures of it and sent it to them. I was there when the pool guy fixed it and missed it myself too. That's not anybody's fault.

AHS is prompt and they get people out right away. My AC is overworking itself so I wanted to get a tune-up to get it back working correctly. I called AHS and it was easy to get through to a rep. Then, they sent me an email to let me know that May Heating and Air was coming out. May came out right away and the tech let me know that they were gonna clean the outside unit for me. Also, he suggested for me to have some of my ductwork underneath insulated better.

American Home Shield had a contractor come out to my home and the tech didn't repair the AC unit. He left some wiring hooked up to it and my wife and I waited about four weeks, and never got the issue resolved. I ended up having to buy a new AC unit out of pocket because the experience was horrible. We were waiting on a part to come in and it just didn't come in and I couldn't afford to wait. So I was done with American Home Shield. I wasn't satisfied with the technicians that they sent in the past. I was planning on leaving AHS and never coming back. But when the water heater started giving us trouble and T Mayes Plumbing came in, I was extremely satisfied. They were phenomenal and resolved the matter quickly.

We had a leak in the bottom of the tank in the master bathroom toilet and a stoppage and Plymwr Plumbing came out. The guy was very polite and arrived early. He explained what the problem was and what he had done. He told me to call and do a recall, and they would come right back out if there were any follow-ups needed. Right now, everything's working. I get a good response from American Home Shield. I don't go online because it's a delay and last time, I needed several service calls and I called. Within 15 minutes, I noticed the emails already of who the service people would be and their contact numbers. I would recommend AHS. I'm very happy with them. If I wasn't, I would have someone else.

My most recent claim was for the air conditioning. It took a couple of days but the tech eventually resolved the issue. My experience with AHS has been generally good.

First, they don’t disclose that the 100 dollar copay doesn’t cover all aspects of replacing things. We used them for a water heater and ended up spending around 600 dollars. We then called about our dishwasher, it was repaired but still isn’t working right. Contacted them and they have ghosted us. So we decided to cancel and they are saying they have no record of that and still took money out of our account. And now are trying to say that only specific people can cancel and refund us so we have to wait until that person is in to resolve it. I would not recommend!

I had a clogged floor drain where my AC drains and I inquired with American Home Shield if that was covered. The rep said they reviewed my contract and that particular issue should be covered. Buser Plumbing came out and the repair guys were good, friendly, showed up and went right to the issue. They took a look and made one trip out to their van to grab an additional item and took care of it. They were done within 30 minutes. Everything is functioning as it should. AHS provides cost protection for us. In the long run, maybe it evens out. We enjoy the lower monthly than one large sum to pay out. It's been beneficial for us. We got an older home with older air conditioner and furnace and when those things failed, we were able to get discounts on replacement items where needed, and the items were covered almost fully where they could be. There's a convenience and ease factor with it.

The website was quick and easy to use. I was given the identity of the contractor and contact information. Although they were scheduled to contact me that day, I contacted them and set up an appointment. They came out in a couple of days, which during the summer is probably not too bad, and I'm happy with the service. People should give American Home Shield a try.

I've had a good experience with AHS. For my recent claim, the air wasn't working. I called AHS. They said they would let me know after they sent the technician. The tech came out and said it was the compressor. The only thing that was under the warranty from the manufacturer was the actual compressor, so the labor and the Freon were through Air Doctor, but my plan also covered the Freon.

American Home Shield's service is sometimes, good and other times, it is not too good, but overall, it is okay. The customer support is good. Some of them are knowledgeable and they know what to do. Some of them are not.

My most recent claim to American Home Shield was for a pool pump. It took about a day or two for the tech to reach out to me. Then, unfortunately, he and I were both going on vacation. So, it would have been faster if that wasn't the case but he said he would call me on Thursday and he did. I didn't really talk to him too much, but he seemed polite and he knew what he was doing. There's just been a few times that I've had to call AHS. One claim was another pool issue, and I tried to cancel that service and it was difficult to do. We decided to fix it out of pocket instead. So, I already paid the $100, but it was really difficult to try to deal with them for that.

I'm satisfied with American Home Shield. In all the years I had them, I only called them three times. The claim submission process is easy. You call them and the rep takes the information right over the phone. Generally, the contractor calls and then AHS sets up an appointment. City Plumbing came out recently to fix the toilet. The tech put a wax ring on it. He was really good. I just had to call him back for a leak. I thought it was leaking from the repair he did, but it was leaking from the loose fitting. So he came out and fixed that the next day. I've only been disappointed with AHS once. My big ceiling fan in the living room went out, and somebody came out and checked and said that the blades were bent. AHS refused to fix or replace it. So, the fan is still there.

I've been with AHS for four months now. But I previously had them for three years in my previous home. The service of AHS has been good. Although, I don't agree with some of the coverage recently on my dryer. But they gave me an explanation on why it wasn't wear and tear. The companies they're using now are a little better. Before, I had the same company and they would always reschedule their service. They would always give me the runaround about when they were gonna get there at a certain time but they wouldn't. It was a lot of playing tag all the time. This year, the vendors are always on time. They're friendly and they explain everything. The only little thing that I didn't like was not to be covered with my dryer. But other than that, everything's been excellent.

The contractors AHS sends out are good. I always get email and text message updates on the part being ordered and when they're coming out. One time, they couldn't fix something and we ended up getting a new thing. Recently, I had a claim for something on the oven. On the third time, they finally got the part they needed. They fixed it and it worked. The contractor that came out was very professional.

I had a leak on some valve on the motor of my pool filter. I went online, set up a ticket, and then American Home Shield sent out somebody. The contractor had to order a part. When they got the part and three days later, they were back and fixed it. They did a nice job. I'm happy. Overall, I like that I can call American Home Shield or I can go online, and then they charge me $75, and they fix the problem.

American Home Shield sent Tropical to work on the pool. I had a leak and it took them about an hour to get it taken care of. American Home Shield is a great service. I'd tell my friends to get it.

I have a claim for my refrigerator and the contractor let American Home Shield know that they can't replace the part because they no longer make them. They already sent me an email to replace the refrigerator. They said the earliest they could bring it is on August 13th. So I had to throw all that food away. I just bought groceries.

When the AC unit wasn't working, Daniel came and he was outstanding. He found the problem and took care of it. My father was the one who told me about American Home Shield. Since I hooked up on American Home Shield, it's the best thing. I live in a house that's a little older, and they're a good peace of mind. I'm thrilled.

AHS has been very efficient. We had a bathroom ceiling fan that stopped working, and a technician came out to check it, verified that the motor was shot and ordered a new motor. A week later, they came back with a motor, installed it, and we were fine. After that, I had another situation where the icemaker in my refrigerator failed. The technician came out, and again, removed the icemaker, did some checks on it electrically to find that the motor in that also gave out. They ordered a replacement icemaker. The technician, again, was excellent.

The flapper in my toilet was leaking water every once in a while. The water would go down, and then when it would go down, the water would start running all by itself without me flushing it. The contractor replaced the flapper and put everything back together. It's been fine ever since. But $75 for that was too high. All he did was replace a $5 flapper and then he installed it.

My air conditioner went out. I called the company, because that's what I do rather than wait for the company to call me. This happened on a Thursday but the company couldn't fit me in until the following Friday. We were in the middle of a heat wave. I called American Home Shield and told them I couldn't do that. They said, “Let me see what we can do. We can expedite.” A few hours later, I got notified that another company was going to contact me. That company contacted me pronto. They were out the next day and fixed my air conditioner. The repairman came in the house, went outside to look at the air conditioner, came back, and said, “I gotta get my bag. I'll be right back.” He went outside and came back in the house. He said, “I found your problem. I got to go to my car to get the part.” He went to his car and got the part. He said, “It'll take a few hours for the air to get cooler in here.” It was fantastic. I would like to have them all the time if the air condition goes out.

We've used AHS a number of times. When I submit a request online, it gets quickly assigned to a contractor, and usually, within a few days the techs are here to take care of the problem. The process has been really easy. We just went through it with our refrigerator. The refrigerator wasn't cooling. I went online and submitted a request. A gentleman came out, took a look, quickly diagnosed it, and the next week, was back with the parts that needed to be replaced.

American Home Shield's rate has gone up so much and I don't know if I'll be able to afford it. I paid 870 something dollars this year. I had a tech from Draingo put the insides in and fixed the handle on my hot water. His name is Frankie and he's been out here several times over the years. He's been super nice. For one of my bathrooms, Draingo had to replace the tank, and it took almost half a day to replace the commode. My tank started leaking, and they said it didn't happen very often. They fixed it and then they were able to replace the tank. I've had some problems with American Home Shield over the years. The number one problem is I don't like talking to a machine, and it's hard to find a person to talk to when you need to talk to them. I don't have a computer and I have arthritis so bad that I cannot type. I have to speak on my phone.

IRH Plumbing was great. They resolved the issue in one visit. The plumbers seemed to know what they were doing. I haven't had a problem.

With American Home Shield, I like being able to pay a service call and having somebody come out. I like the feature to go online and submit a work order and not having to wait to talk to somebody. Recently, my line froze over, so we had to thaw them out then the repairman put some freon in it. He was alright, but I was surprised he was in shorts and a shirt and flip flops. The same day that they came out, I had to get an element and a thermostat replaced on my hot water heater too. Everything was taken care of.

American Home Shield is good service. The claims process is very easy and convenient. But I was really pissed off this year that they've raised their rates so much. The yearly fee and then the service fee have both went astronomically high. I almost didn't renew with them. Also, you can never talk to their customer service. You're on hold for too long. You have to order service through online. I just ordered service for my fridge that wasn't working. American Home Shield dispatched the person right away, and they came over and fixed it. Everything was fine. If it doesn't keep working within 30 days, I just go back in the app and they'll patch them back out to check to see what went wrong.

AHS is very good. I've been a member for over 10 years. My air conditioning unit went out during that time. They were able to replace that for me. If I need service, the company will call and someone will come out, and they'll let me know if it's covered or not. If it's covered, they'll take care of it. If it's not, they won't. I had a recent claim for the refrigerator and it was an easy process. The gentleman came out and looked at the refrigerator and said the parts that were needed were no longer in service. They decided to just go ahead and replace it. They covered the whole replacement and they told me a brand that I could get and that they could have delivered. It's similar to what I have now so it was not an issue. I went and took it. I'm waiting for it to be delivered on the 10th.

I gave American Home Shield a call regarding the washer. This was better than the last time. Last time, it was difficult. The reps are helpful but it's more of a struggle to get them to do what you need them to do or even move. Everything's not an emergency. Once we scheduled a time period, they came out. We had to schedule that four days. Initially, they took a look at it. Then they had to order parts. That threw me out more time. Once the part came in, they tried to put it on. But it didn't work. It threw me out more time.

I've had AHS for a few years. For the most part, I've been satisfied. However, I had a compressor that was failing and they would cover most of it. But the compressor needed an electrical line set modification and they were not going to cover that part of it because my AC was older and has to have this line set modification to replace with the new compressor. They were only covering $10 a pound of Freon and it was $80 a pound. But they have covered the items that they said they would. So, they've done well for me.

The air conditioner in my condo was not behaving. American Home Shield sent somebody out immediately and they fixed it. The dishwasher in the house I just bought decided not to work. American Home Shield sent out someone from Hayes Appliances to look at it. Hayes Appliances was wonderful. The tech that came out was very knowledgeable and friendly. He came on time and he was speedy.

I like my service with AHS. They tend to be very speedy and get things taken care of. I had one appliance and one plumbing claim. They covered it. I like that I don't have to vet the technicians. AHS has done that for me, which is one of the reasons why I got them when I first moved down here because I didn't know anybody. But I may not renew the policy because the cost has more than doubled since I first got it.

So far, the people American Home Shield has sent out do the job without a lot of up-salesmanship. Taz Plumbing came out recently for a toilet. The bolt broke on the flange that's connected to the floor. The plumber had to come out, pull the toilet up, put a new wax seal on it and new flange bolts. He put down commercial throw rug around the toilet so the floor didn't get all messed up. He also did something I didn't expect to. He put a silicone seal around the base of the toilet which is above and beyond.

I had a problem with was the provider AHS sent me on a plumbing job. He was not good. He told me to stop pouring grease into the kitchen sink. I told him we weren't pouring grease in there. Then there was one other guy that did our refrigerator repair and he wasn't very good as well. With the freon on the air conditioner, I had to pay for that separately. I had to buy it by the pound. But the rest have been well. The service has been quick. We understand the delay when there's a problem with weather or power outages 'cause everybody's having the same problem. But outside of that, they've been responsive.

The whole experience with American Home Shield was great. However, I have had a bigger problem with my other property for a refrigerator repair. I'm still trying to work through that. I don't think the folks here in Salt Lake that came out knew what they were doing. They came out twice but my refrigerator still hasn't been repaired. I'm waiting for them to call me to set up another appointment to come out. It's "catch us if you can."

We had an issue with our ice maker. We filed a claim with AHS and a contractor was out within the week. The tech recommended that it be replaced, and it took AHS a couple of days to get us the paperwork, but they sent it out to replace it. Now we're waiting for the email that says when they're gonna be replacing it. All in all, our experience is good. AHS is good to have, so if something breaks or if you have an issue with something, you can just call them and file a claim, and they find you a tech. It's a one-stop shop instead of having to find a repair person.

My stovetop was cracked and the the self-cleaning feature of the oven was not working. The technician who came was prompt. He gave me the estimate then AHS sent me a text saying it would cost more to fix the stove than if I got a new one so I got a replacement cost. AHS gives me comfort and peace of mind. I don't have to worry about something going out because it's covered. My brother recommended AHS to me and he's well-pleased with them too.

The container in the washing machine that holds bleach after we ran a white wash with bleach bled into the next wash. If it was any other color, it would get little spots of bleach on it. I called American Home Shield and they gave us the name and the phone number of the contractor. It was the second time that we had complained about this. The first contractor thought they fixed it. But whatever he did, he didn't do it well.

I had a leak in one of my pipes, so I requested for plumbing service. American Home Shield sent someone out who repaired it.

I'm frustrated with American Home Shield. We have been without a dryer for about a month now. We called and got Bay to Bay Appliance. They came out and have been very nice. We've probably had six visits and they've replaced everything that's in the dryer several times in a variety of orders, but it does not blow hot air. It's been at least a week since the last time. There was one technician who waited and ran it and he could see whatever happened burning and shorting out. I called Bay to Bay but they're not answering my calls. I've gotten some sort of an update today from American Home Shield, but it doesn't tell me what they're doing. From what Bay to Bay had told us, the next step is they would replace the dryer. I've left at least two messages every day this week but they've never called me back. I don't know if it's the company or if they're not getting a good response from American Home Shield.

I'm very impressed with American Home Shield. They get somebody right out to the service call and take care of the problem right away. The latest claim I had with them was a plumbing issue. I was comfortable with it even though I had to wait a few days. The contractor still came right out when they said they would. They estimated the problem, got right on it, and cleared it up right away. American Home Shield covered everything. I recommend them to all my friends 'cause it's money very well spent.

American Home Shield has been very helpful. A contractor came out for the AC. It was the worst you could imagine in the middle of summer so we spent a couple of weeks sweating good but everything worked out well for us. The techs had to get parts and this was the process for a couple of weeks with them coming, trying and adjusting things. Then we had to wait about a week for the parts to come in. It wasn't too bad of a deal. But we were without AC for a little bit. So we just spent a little extra time outside and ran some fans.

The contractor diagnosed our air conditioning problem and American Home Shield replaced the unit. It had to do with the condenser. There was a leak. If AHS does a replacement, they should have better communication with the customer. And they should cover more of the cost of the product replacement.

Our refrigerator was making weird noises and the guy who came out said we just needed to clean the coils at the back of the refrigerator, which we had never done and the fridge is 11 years old. He said that ought to do it. But that didn't do it and I needed to contact American Home Shield and let them know. But contacting them is like herding cats. To get a person on the line, you're gonna be on hold for a long time. It's like calling tech support, which is why I've been putting off contacting them. AHS should have more people available to answer the phone. Everybody's having trouble getting employees these days but that would solve the problem. Or in some places, when you call and there's a long wait time, they offer to call you back. That would be a nice option. Still, having AHS means one less worry on my plate. The $95 a month we have to pay for the coverage is a little steep, but it's worth it.

The rep from American Home Shield was nice and got me what I needed immediately when I submitted the claim for the AC. It was leaking water and it was just all in the floor and everything from the unit. But it was fine. The guy knew exactly what it was and took care of it in about 15 minutes. AHS was great. I'd use them again.

We had something pop off on our dishwasher and melted to the heating element. I could have ordered a new part and popped it on, but I didn't know if it had messed anything else up. So, I wanted somebody who knew what they were doing to come check it out and American Home Shield got someone out. It was easy to use. That was the first time I made a claim. I made the claim at night, they had already matched me with somebody that night, the people called me the next day when they were open. I didn't get the call. She told me I could text them and make an appointment that way. I was able to make an appointment via text message, which was great, because of the hours I work or the hours they work. And the guy was out here the next day. The guy messaged me 30 minutes before he came. He got it fixed and was in and out in no time. Everything is running like it should.

American Home Shield is a good company. I really like them. We called them because the house wasn't getting cold. The tech who fixed the issue was good. I liked him. First, he checked the unit to see if the air was coming out. He said it was coming out good. My husband still told him to check the air conditioner. He went outside and went up the roof and checked it out, and it was missing some Freon. Once he put on Freon, the house was getting colder.

Having American Home Shield is a reassurance of having an additional insurance coverage for items that could be a lot more expensive to cover. Sometimes, it's hit and miss about things that they will cover. The things that they don't cover is surprising. Also, their prices go up depending on the claims that you have for a year. That is something that's not satisfactory at times. But overall, I continue to renew my contract with them. The air conditioner in the home went out. The contractor scheduled a time with me to come out on one day. But they were able to get there a day before. So, that was pleasing. It went very well.

American Home Shield did the ticket and it was done quickly. They checked. They were good and professional. The contractor did whatever they could on day one. They had to order some parts. And they did that themselves. It was a good experience. I recommended a couple of my friends to go ahead with AHS.

What I like about American Home Shield is when I call to request service, they always find me somebody right away. The only thing I don't like is the prices are going higher every year. One of the things that I do when I call is request somebody that speaks Spanish because I get service right away as compared to when I get regular customer service. I just called and told them that my AC wasn't working, and they contacted the contractors. They gave them my phone number, and the contractor called me to set up an appointment. The AC wasn't cooling off like it was supposed to and when the technician came over, he said that it was only dust. We had very hard wind and there was a lot of dust on the side. He said that I needed to have them serviced, but I said that I serviced the air conditioning about two months ago. He said, “Okay, but nothing is needed.” He sprayed it with water and it's cooling off better.

We had a washing machine repaired. They had to order parts and come back. Now it's beautiful, like it's new again. I like that with AHS, if anything breaks, it doesn't cost you a lot of money to get it fixed. It's a good deal.

The AC was freezing and it was not producing cold air and it was leaking. The website of AHS was very good when I submitted a claim. From the website, immediately the message got to the subcontractor. The subcontractor took a day to come out. AHS is worth the investment.

With American Home Shield, I like that I didn’t have to call somebody when I had issues, and they take care of it. Their customer service reps are very nice. We have two policies with them and the only thing was with our other home, the air conditioner went out and they said it was from neglect. We dispute that, but it is what it is. It was not covered. Other than that, I had a recent claim for the toilet. The technician was good and they're coming tomorrow with the parts.

So far, the service of AHS has been really wonderful. We filed a claim. They sent out one provider to do the plumbing repair and he ended up having to open up a hole in our ceiling. He was able to get it all taken care of but they had to send out another person to come back and do the drywall, to close the hole in the ceiling. It was painless. Other than the fact that I had a hole for two days while we had to wait for the scheduling, but otherwise, we paid our one service fee and everything has been taken care of.

Their service has been very well. We had service out here on Friday for our dryer. They replaced the rollers. We're still having an issue that they did not fix. They ordered a part. They'll be back out next week to fix it. The techs have been very good. We usually get Sears who is now called A&E. We're very happy with them. We request them whenever we can because they're the best that we've had.

The refrigerator wasn't working. The website of AHS was super friendly when I submitted a claim. When the techs arrived, it was great and very professional, and they fixed it. It's nice having, essentially, the insurance to fix appliances.

They have been polite, proactive and very good. All the technicians that have come out have been great. People I've talked to on the phone have been outstanding as well. The Sears technician came out recently to check out a refrigerator. He was great and very friendly. However, we had a replacement washing machine come in yesterday and there was some damage. But it was way in the back corner of it where it was not gonna be seen. So I signed a little waiver that said it was fine. The people who delivered it called me and said I should call American Home Shield about it.

The service of AHS has been straightforward and simple. You make the call. You pay your deductible. They come out and they fix it. If it ain't right, they come back. We're not making millions of dollars a year where we can say, "Don't fix it. Let's just replace that thing." It's cheaper to pay a monthly fee than to get hit with a $2,000 bill for a new washer, dryer, or even worse, a hot water tank. These things are expensive. But for that mild amount, you make one call to AHS and that does it all.

I like that AHS is cheap as far as getting something done and it's not too expensive each month. It's better than having somebody come out and you get charged almost triple. They also fix the issue pretty well. However, some of the companies that they use don't always respond in a good timeframe. Sometimes I have to call and check in on them. But in the end, it gets done.

My first claim with AHS was a backed up drain out in the yard, one that goes between the house and the sewer. So they Roto-Rootered that and cleaned it out. They wore two pads and made sure that there wasn't any water leaking going on. They also cleaned up afterwards. It was great. They did good work. My second claim, I had my garbage disposal quit. They replaced it with a brand new one.

The service of AHS has been mostly good. But the first contractor AHS usually sends us is horrible, and then we have to jump through 20 hoops to get a good contractor. We eventually get a good contractor. I just wish it would happen as the first thing that comes up. Our pool was broken. It was too hard for the contractors and they didn't wanna do it. They said they fixed it but they never fixed it. We had to have a second opinion come out and they fixed it on the first try. Whenever it's the second company that comes out, they are always wonderful and they always enjoy working with American Home Shield. The website of AHS is also very easy to navigate. I like that a lot.

When we bought this house, all the appliances, we had no idea how old they were, so we bought AHS in case something breaks unexpectedly. Being retired, I'd rather put a little bit out a month than have a large bill later. Recently, the tech from Sears showed up on time, diagnosed the problem, ordered the parts, left, and came back with the parts. He was fine. He knew what he was doing. Everything went smoothly.

The AC was blowing hot air. I called AHS and it was very easy to get through someone. The rep was very pleasant. The rep gave me the name of the tech that would come out, and then they texted over they would be making an appointment with Air Pro Master. The tech came out and replaced the motor in the air conditioner.

We had some leaky faucets. The tech was able to repair them. The tech was a very nice young man. The technicians that AHS has sent have been fine. The only frustration sometimes is they look at it and say, "I have to order a part," and then you're at the mercy of the suppliers. But that's not the technician's fault. The supplier is the only drawback to the home warranty.

I've used AHS one time and it was great. They did a good job. The igniter went out in my gas range. Within a couple of days, the tech was out here. He was very professional. A very nice man. Everything was fine. It's wonderful now. It's better than when I first moved into the house.

For my recent claim with AHS, the hose that connects to the fridge was clogged. It wasn't covered under warranty. So, the tech couldn't fix it. But he was straight to the point, was respectful about it, called the agent in front of me, broke everything down and made it easy.

The capacitor on the pool pump needed to be repaired. Working with Alchemist Pool Service was great. AHS has responded so far this summer. In July, my main refrigerator went out. That took five days to repair. But AHS brought the appropriate technician who was able to repair it. Then the AC unit needed a capacitor and someone was there within 48 hours to repair that. I've had four claims but what I dislike is the last one. I'm waiting for authorization to be approved or denied on an air conditioning unit that is not working. It's been going on since August the 1st and the unit is at a rental property. I have a tenant there and it's 89 degrees in the house. The technician stated that he diagnostic problem that he sees has to get authorization, and it's most likely not covered. So, I may be looking at some significant costs.

I just had a claim and I'm disappointed. I have an old HVAC that is 25 years old. The tech wrote "lack of maintenance" as the reason why it failed. I complained and AHS sent someone else. That was good and I appreciate that. The new tech was more experienced. He said he'd get a report to AHS today and then I'll wait to hear from them. There are a lot of things AHS doesn't cover and the price is getting higher. Coverage is almost $90 a month which is over $1,000 a year. My friend who is in real estate said he's with Fidelity and they're much cheaper. If AHS gets back to me and says they're not covering anything, I will terminate the contract.

My AC was not working right. A contractor sent their tech Stuart. He got the part and fixed my AC. AHS is something good to have in case one of your appliances goes down. They're a good company and they're very kind every time I talk to them. They're always on time.

I had a dishwasher issue. They were pretty timely in sending the tech. He switched out a heating element. That took a while. But that did not fix the issue so they're coming back next week.

I was having an issue with the AC because it was not cooling. I called American Home Shield and I put the order in. Airboss came. They checked the entire unit, and they realized that the compressor was at fault. It had a leak, so they changed it. I didn't like that I had to wait two weeks for it to go through. It was the hottest part of the summer. But once Airboss had the okay, they came immediately the next day and replaced the compressor. I had to pay 1,400 out-of-pocket for the refrigerant but the labor and parts were included. AHS is worth having.

The tech that came out for my claim was wonderful. He let me know that the electric was safe. The claims process was fine and quick. So far, I like American Home Shield. It saves you a lot of money. It's worth it.

The first experience we had with American Home Shield in Florida, we had them for a week and our four ton air conditioner went out. They had to replace it. Recently, the dryer wouldn't heat up. The tech was out right away. He had a part in his truck. He was in and out of here in no time. We had AHS at another home, a block away. It took them a while to send the guy that fit the hot water tanks. It took him two hours to drive out there. It didn't seem like worth his while to do it. I felt sorry for the guy. AHS needs a more centrally located. It's problematic that he would have to go so far. When they get their bids, they can look them over and maybe they want second best. Other than that, they're lightweight surprise bills compared to heavyweight surprise bills. I only have a bill each month, but I don't have big surprises.

The service has been very, very good and very prompt. I've enjoyed it a lot. American Home Shield is very reasonable. I'm a new homeowner, so they definitely helped me out a lot. I've had to call them out for some repairs to the air conditioning unit of the property. More recently, I had a problem with my refrigerator. This claim was a little bit more difficult to navigate through with them, just for the fact that the issue was reoccurring a lot. I understand there was due process with it as far as sending out a claim and waiting for somebody to come out and evaluate. It was a bad issue to have because if the refrigerator is not working, your food can go bad. But American Home Shield was able to rectify the problem after a little while. There was a lot of back and forth, but they were able to make it right, which I really appreciated.

I sent in a claim when the HVAC had a blockage on the AC. The contractor had to come and unclog it. Then in a month or so, another issue happened with the blower motor and they replaced the blower motor unit. American Home Shield gives me peace of mind. But they should assign a contractor a little bit more early, and then work with alternate guys if those guys are not available instead of waiting for 48 hours.

The control board of my fridge and the fan motor went out. They had to replace those two. The only problem I had was the technician told me that they would come back the following Wednesday. He said the part would come to my house, which it did, but the second part came that Wednesday morning, so they did not come until Friday. So I had to take another day off. That was the only part I didn't like because they changed my appointment time. I already had my stuff fixed to be there on that Wednesday. They fixed it that Friday. But I had to use a cooler and ice to keep my stuff cool for a whole week. That wasn't cool at all.

I had an air conditioning issue that was supposed to be fixed before we closed but was not, and then some plumbing issues. The claims process was quick and easy. I just clicked the link in their email, went to their website, logged in, chose my problems, and submitted the issue. Within 24 hours, a technician called to set up an appointment to come check out my issue. The contractor was able to fix the air conditioning issue the same day. So I was very happy.

I would call American Home Shield. The next thing I get is typically an email or a text from somebody, either AHS telling me the tech company would be in touch with me. Or oftentimes, if I was in a hurry, I would find out who the company was ahead of time. I indicated what occurred with one of the pool's pumps. I reached out to the company to speed up the process. And they came out and took care of it within the limitations of the AHS coverage.

A month after we moved in, we had an issue with our dishwasher, and we submitted a claim. American Home Shield sent out a technician and diagnosed the issue. But he lied. He told AHS that I told him that the dishwasher was broken before we moved in. I had an inspection report when we purchased the home that everything was working correctly. Then AHS denied the claim.

American Home Shield makes things easy. So far, the people that I've had the pleasure of working with are pretty easy to work with and they're pretty professional.

I did a claim for my dishwasher and the process is fine. American Home Shield does the deductible part on a credit card and then they send somebody out. The technicians have all been very good. They had someone for me in just a couple of days. My dishwasher is now working fine. But I want to give the warranty company a call to ask if they completely replace it if it went out. Other than that, they're fine.

I had a claim for the garage door when the circuit board went bad in the device. They made the initial assessment pretty quickly. I’m very satisfied. The tech that came out was a very nice young man.

Having American Home Shield is worth it. Peace of mind because they got a service person out, and everything worked good. AHS replaced the bathroom exhaust fan's motor and got it running for me. Their reps tried to help me out as much as they could. They were very courteous. Also, the tech was prompt and respectful. He explained everything very good so I understood what was going on.

I'm up in the air about whether I wanna stay with American Home Shield. It took three months to get my heating back online. The service hasn't been good in the past. But my recent experience has restored my faith in them. I had an appointment window of 8:00 to 12:00 the next day. The tech got there at 9:00 and he was very efficient. He seemed to know what he was doing, was pleasant, and I was pleased with it. That is the first company that American Home Shield has used for me over the years that I was impressed with. I like the work that they did and how quickly they responded.

I filed service requests to American Home Shield twice. One time, I was having trouble with some outlets in a room. I couldn't figure out why the outlets weren't working. Evidently, they were linked to a GFI outlet they didn't notice. So, that was an easy fix. Then, this latest time was for a leak in the air conditioner in the attic. They were good about sending in a request, and then the people that they signed up for called us, set up time to come out, and came out and got it fixed. The people that AHS sends have always been really good, professional, up-front, and nice. The electrical guy could have been like, "Oh, well, you need this and this and this," but he was like, "Oh, no, it's this right here." It was exactly what I needed. I know enough to know to check stuff and if it happens again, I know what to check first.

I stopped using American Home Shield for a while. They kept raising the price, and they didn't offer me anything lower. So, I went with somebody else. Then when I saw that they had a deal on Facebook, I called and got them back because I liked them from before. I've had them for years. The benefit is, if something goes out, they fix it or replace it. I used the service recently for my air conditioner. The techs were good and they fixed it that day.

We had a problem with the dryer. There was something that fell out of somebody's pocket that somehow got lodged in there, and every time we'd turn it on, it made all kinds of noise. I called AHS on the phone and the turnaround time was next day. The reps were polite and they said someone would get ahold of me. They also told me who it was coming from, so I knew. The tech who came out was a very nice person. He had a sense of humor because when he was going out the door, I asked if there was a warranty and he said the time he'd get in his truck and leave. And he was laughing because I was joking with him.

Our garbage disposal wasn't working and in one of our faucets, the water was not coming out with the right pressure. I submitted a claim online with AHS and their website was fairly straightforward. They assigned some company to work the issue within 20 minutes, but it was a couple of days before the tech showed up. The gentleman had some tools that we didn't have, so he was able to do a little bit more checking than we were able to and he found the issue with the garbage disposal pretty quickly. And with the faucet, he ended up having to replace part of the spout.

I had an issue with the freezer and I submitted a claim with AHS. The service was pretty good and it turned out that the water line had to be thawed out. I didn't even have to call them to do it and I could have done it myself. I also had a problem with the disposal and they ended up having to replace the whole thing. The techs came and did everything on the spot. All in all, the warranty has a good price for what you get.

I had an issue with the recirculating hot water pump. I spoke with a rep at AHS. Had a hard time explaining what the recirculating hot water pump was. They thought it was a water heater. But it's working fine now. However, I had to wait a couple of days while JC Plumbing went back to the American Home Shield to get clearance to replace the part. It would be nice to be able to clarify things a little quicker upfront.

So far, the service of AHS has been fine. I had a ceiling fan repair. I had a bad experience in the beginning with the first contractor. There was no communication. But the second contractor communicated very well. Everything went smoothly.

The water heater stopped working. I logged on to the website of AHS and clicked the file a claim. The tech came out and fixed the problem. It's functioning just fine now. Having AHS, I like knowing that there's not going to be a surprise repair bill popping up that I wasn't prepared for.

My water heater started leaking and T&C Plumbing came and took a picture of the old water heater. They set it up. The plumber immediately called American Home Shield because it was a 32-year-old water heater and there was an additional payment that they had to make because the code in 1991 is not the same as today. So, AHS was covering the water heater, but I had to go out of pocket for the installation of the water heater to be under the current code. That was resolved on the same day they came. T&C Plumbing didn't call me on Friday. They probably didn't find the time to get the boiler and everything that they need but they called Saturday morning. They made the appointment between 4:00 and 6:00 but called to come earlier at 3:00. It took a while, but that's probably their policy because there was only one technician. But he did an amazing job. I didn't have to be without a water heater for long.

The dryer was still running when it turned off. So, we had to unplug it. The first time we unplugged it, it reset itself. But after that, it wouldn't reset any more. It's getting the error codes E-1 and F-1. The contractor has been out before. He seemed knowledgeable and competent. He conferred with his superior and they agreed on what the problem was. The unit's old and they've seen it before in this unit. It's a computer board and American Home Shield had already done a repair on this unit. So, they said rather than fix this and then something else goes wrong, they would just replace it. We could take a dollar amount and buy one from Lowe's or we could get one direct from Whirlpool and that one would cover the whole cost. They said a new one and that's what I'm hoping.

When I file a claim, the American Home Shield rep tells me who will be coming out and what time, and I usually get a call before the contractor comes out. It's not the first time I’ve used them and I've been with them for years. It's easy to do it over the Internet and I don't worry about anything. I get the right calls at the right time. The compressor went out and the contractor for the AC was awesome. Right now, I'm in 113-degree weather and the contractor was very prompt. They answered every question. They gotta order parts and it takes some time but I'm very satisfied. AHS did a good job. I love the service.

I thought it was the dryer not working and then the tech found out that the dryer is in perfect condition. It's just that the installation was not good. So, we gotta find a different guy to come out. But he was able to resolve it quickly. The service with American Home Shield has been great so far.

One guy came out and said he had to order some parts for the dishwasher and a different technician came back when the part came in and did the repair. But both of them were very knowledgeable and professional. American Home Shield doesn't have that many people on duty, especially with just getting through Covid. You may have to wait a while to talk to them. In the past, we had the air conditioning unit go out and we had to wait days and days. We live in Louisiana, so, especially this time of year, that's bad news. So AHS could improve on reducing the wait time. But I understand that's not dependent on them but more on the company that they call to do the repair. Overall, everything is good. I pay $90 a month and if you have something go out, even a water heater, which they replaced earlier this year, AHS is definitely cost-effective.

The evaporator pan was leaking and had to be replaced. The tech who did the work seemed to know what he was doing but I had to have a follow-up on his work. I started looking because I had to call someone in after he finished because the fan motor was not working and the guy noticed some things that were not completed. So, American Home Shield gave me a follow-up from the person that left a few things undone. The service has been great with AHS and the only problem is that at times, it’s the wrong type of contractor. The contractor that did the pan found out that the motor wasn't going before he left but he wasn't authorized to do that. They don't do work on all furnaces.

The washing machine was repaired a year ago by Ennis Appliance Center. It was making all kinds of racket and the techs replaced a major part and it got better for a while. But it started doing it again. The dryer had gone to where it was taking two loads to dry versus the normal one. I had checked the vents and everything I knew to do and didn't seem to find anything. Then, they had been out for the dishwasher at least once. Columbia Appliance had been out one time as well and the dishwasher just never worked very well since I bought the house. It has never cleaned very well. Several pieces have been replaced on it and it just had gotten to where it wasn't cleaning, wasn't drying, and it wouldn't even get the soap off the little soap area in the dishwasher. So, I called American Home Shield to have everything looked at.

Our air conditioner had a problem and American Home Shield sent someone out to fix it. We called on a Tuesday and the company called that same afternoon and set up an appointment for that Friday between 8:00 and noon. Joe, the technician, called or sent a text saying he would be here at 8:30 and he was. He fixed the problem and we couldn't have been happier. He took my husband out who is a stickler for wanting to know what went on, explained what the problem was, and showed him a few things.

My house was so hot so I had the contractor check to see if there was something wrong with the AC. It wasn't cool enough. American Homes Shield's website was easy to go through and the tech came out two days after I submitted the claim. I recommend AHS and people should get it.

We had a pipe burst and we had to get our floors replaced. It happened on a Friday so it took until Monday to get a technician out and then, it took about a week for the plumbing to fix. American Home Shield had to bring in a second plumber because the first plumber did not do the concrete correctly. Everything is now fixed and we got good floors. AHS can hook us up with people who already work with them and we don't have to start searching for all the technicians.

A toilet was clogged up in one of my properties and the phone interaction was good when I made the claim. The rep kept me posted on everything. The original service request was several days out, which wouldn't work. So I called American Home Shield back and told them it was an emergency situation because there was only one toilet in the home. They got right on it and got somebody out the next day. So, that was good. I didn't have to wait very long and the only challenge that I've been having is, I'm not able to place work orders online. I've had to call but it would be more convenient for me just to do them online. But for some reason, the request service on the website is shaded out and it does not allow me to utilize that function online.

My refrigerator broke. A repairman came, replaced the compressor and now it works great. He was fantastic. I would recommend AHS. It's been seamless and of great benefit so far.

Having a home warranty, you pay the service fee and they take care of everything. It provides peace of mind, knowing that you don't have to deal with contractors and quotes. When the thermostat of my AC was not working properly, I submitted a claim online to AHS and it was an easy process. I wanted to make sure that it wasn't just the thermostat that was faulty, but also that the wiring and the unit was working. The repairman tested it out and everything seemed good. He determined that the problem was a thermostat and proceeded to change that.

Over the years, it's been hit or miss with American Home Shield. We've had them for quite a number of years and in our last time, we had an issue that didn't get resolved. It was with our stove. It had to do with the company that they sent to try to rectify the problem. Other than that, they've been very helpful when we've needed them. Recently, the AC unit stopped blowing cold air. My husband requested the service online, and a contractor called him within the day. The technician figured out the problem and took care of it.

The contractor who came for my garage door opener that broke was very good. They called at first to make sure that I didn't have an emergency situation, like not being able to get my car out of the garage. Then they came right over and submitted the request for approval. The claim was wrapped up within three days which was fantastic. I would recommend AHS. It's a safe, good feeling knowing that you have that security.

The unit upstairs was blowing out hot air. A repairman was here the next day. He put 3 lbs of freon in and fixed it. In the beginning, we had to wait a while for when my dryer went down. That was the longest. It was two weeks that I went without a dryer because it took four days for the repairman to call me then it took four days or longer to get the part. I was a disappointed in that. Also, I don't like that every time I use American Home Shield, my premium increases. They don't tell you that when they're selling the policy to you. It was 70. We had a dryer and a garbage disposal put in then my bill went up to 100. I'm expecting it to go up. But overall, I've been satisfied. We like that it's easy to submit a claim.

It's always been good with AHS. When the AC unit wasn't cooling, the technician went above and beyond. The AC unit started cooling already by the time he had gotten there. But he took it upon himself to clean out the whole unit.