American Home Shield Reviews

So far, I've used American Home Shield three times. The oven on my stove went out and the whole stove ended up having to get replaced. They gave me some money to have the old stove removed, but they wouldn't pay the full amount that was being asked. So I had to pay a little bit there. Back in June, I put in a claim for my AC because it wasn't working. So, that's still ongoing. The contractors ended up replacing some parts. It still didn't work. They ended up putting a whole heat pump outside on the unit. Then they had gotten a coil through American Home Shield that was too big it wouldn't work. So, that's been the holdup ever since that happened. The contractors have found a new coil, but they're still going back and forth with American Home Shield to work out the details. I was on the phone with American Home Shield this morning. I had to call three times.

I had somebody come out to do a maintenance check on the heating systems. That was fine.

I had a toilet leak. The contractor came the next day after I put in the request. They did great. The tech fixed what we thought the issue was the first day. He had to come back the second day to fix a different issue with the same toilet. It’s great now.

The tech from Hein Sight Construction was great both times. The first time he came out, he did a thorough assessment. I also pointed out a problem that he wasn't aware of. He said he would see if the parts were under coverage and try to order them. He got all the parts ordered and texted me when they were ready. Then they set up an appointment. He came back out, still professional, did the work and cleaned up after himself. He was perfect. He put his little booties on over his boots.

I did a claim for my washing machine, and it was easy. The techs were knowledgeable too. The first one was able to diagnose the issue and ordered the parts, then once the parts came, the second guy came and fixed the issue. I haven't had any issues with the washing machine. American Home Shield fixes everything when it breaks. It saves me money versus having to pay for the parts and the labor out of pocket. It's $100 versus how ever much these parts and labor cost.

I had American Home Shield send someone out to check the heating unit in preparation for the winter weather, and it went very well. I took care of everything online, so I wasn't interacting with an individual. The service people came in, got the job done and left. They were very professional.

The dryer was cutting off early. The tech first came out and we thought it was the dryer vent. So, he helped clean up it up. Turned out it was a sensor issue. So, he had to order that part. That came in, and he came in and installed it. Now we're good. We've been using American Home Shield since June. We've had a couple of little things happen. Great experience all around. It's easy to use. Also, I find the site helpful. And the service has a quick turnaround. We've never had to wait more than 48 hours to get something fixed. It's all around reputable and we appreciate it. We plan to renew when the time comes.

My recent claim with AHS was for a furnace repair. The process was easy. I scheduled it and then I paid the small deductible. The techs came out and did it. It's been perfect since then.

The service of AHS is good so far. I have used them three times. There was no hot water in one of the bathrooms recently. Once I've filed that thing with American Home Shield, I got a number to call and I called Street Plumbing and they came over. They were very professional and courteous. They fixed the problem that day. I like that with American Home Shield, I have all the services, and I can book them if I need them and somebody will come. It's beneficial to have and it's value to the money.

We had a toilet that was running. The techs fixed it up. With AHS, I liked the assurance of a fixed price should something go wrong. But I'm gonna cancel it for one of my houses because we really don't use it and we've had a lot of issues with it for the house we have in Nashville. Other than that, I've had great service here in Richmond, Virginia.

The service of AHS has been great. We've used them once already. One thing that was upsetting was that we have had different issues with different things with our appliances and we were unaware that we could put more than one issue on our one ticket. They were saying that we could put up to four things on there. But, it's not a big deal. Our microwave broke and now it's fixed. The tech that came out recently was very good with everything.

I had some heating problem and I requested service. The tech helped a lot. It was so fast. He did it really good. I like the service.

The AC wasn't working. It took a long time for us to get to the tech. When he came out, the guy was really nice. He wasn’t here very long and he said he'd be back to fix it. He said there was a part they needed to order. But AHS said the claim was closed. I replied back, “How can the claim be closed when he said he'd be back with the part? He said I needed a temporary fix." But AHS has been okay.

In the last two instances I used AHS, the technicians were good. One was a plumbing issue and the other one was an appliance issue. However, AHS could improve, especially off hours, the ability to speak to a representative from American Home Shield that has the authority to make certain things happen. I was calling to schedule the service and the individual I spoke to was like a robot, “I'm sorry, sir. We can't do this. We can only do that. We can only do this.” This was also the third time I had been dealing with the same issue. I would expect someone to be able to say, “Okay, we'll waive the trade service fee.”

My washing machine was not agitating. The tech put it on test and he had to reset the computer. AHS was good and service was fast. We called and the techs were out the next day.

I've been an American Home Shield customer for two and a half years, and I have no complaints with the level of service that they provide. Any time I have questions, they’re available at the time that I call. Especially in the evening, when that's the time that I'm able to call due to work schedules. They're prompt. Any of the technicians that they offer for the services that I might need fixed, they're all amazing. The only thing is they were offering a service previously, which was the dryer duct. I've tried to schedule several times. However, there were no technicians in my area so they had to cancel. That would be my new complaint that I would have. Other than that, AHS' customer service and the technicians they send out are amazing. They call before to schedule an appointment. They sent me a text letting me know that the technician was on the way. All of those things are great in my book because it helps me prepare.

The coverage is great. I have the Shield complete, which has the modifications on there. That helped with my furnace. I had the HVAC tune-up done and they found that I had a cracked heat exchanger in my furnace. I had my furnace replaced. Also, the technicians I've worked with have been great. I had plumbing recently done and the tech was very courteous and quick.

The heat element on my dryer went out and the tech repaired it. The part had to be ordered and then he came back and put it back on. The tech was very good so I would recommend him again. He was thorough. I got the emails with regards to when the parts were ordered, which was another thing I liked about American Home Shield as well as tracking the part, which the rep told me would probably be about seven days. But it may have been longer because it was Veterans Day. I try to get American Home Shield to send out the same people that does my maintenance because they're under contract with Myers anyway. They're one of the service providers and they seem to do good with my stuff.

I had claim for my washer and dryer and the contractor did a wonderful job. The tech, Joshua, was very knowledgeable and professional. He was also very quick in what he had to do, meaning he was really good at time management and I appreciate the value of having a seasoned help in his career field, which happened to be repairs. After that, I filed a claim for my refrigerator and now, I'm waiting on a part to come for that. I've had a couple of different warranties and American Home Shield, by far, is better than all of the other ones. The fact that they're honoring what they're saying that they're giving to me, the consumer, makes a big difference for me. And I was grateful that they went on and approved to have the works I needed done. In living in today's world, dealing with people that have some integrity means a lot.

I had an issue with lighting and the gentleman came out and fixed it. He was very nice and explained to me what was going on, which was really simple. Other than that, the first claim that I had with American Home Shield took quite some time to get someone out and that was very bothersome to me. But after that one claim, I've had no issues with the other two that I've done.

They respond when I call for service. When I contacted them for the first service that I needed, they responded immediately and a contractor was assigned immediately. But I don't know if the pandemic caused me not to get rapid service. I've been waiting for a contractor to call me for the AC tune-up, and it's a week now and no one has been assigned. I'm not too happy with that. Previously, techs came for the dishwasher and the stove but I've been told the parts for those have been ordered and they're waiting.

The service has been good. The only thing I had an issue with was, we had a plumber come to the house, and he checked out the plumbing because I had a faucet that broke. The reason we have insurance is if something breaks, American Home Shield will cover it. If something breaks with a long term abuse, they won't cover it. But I don't see how that could have been long term abuse, as they went to use the faucet and broke it. AHS didn't cover it.

American Home Shield is quick and efficient. You file a claim and the next minute they've put you in contact with whoever it is that they're gonna have come out. I had 2 separate claims for the washing machine that wasn't filling all the way and the drain that was clogged. On the first claim, they had to order a part. It came in. The repairman replaced quite a few things to fix the washing machine. Then we had done laundry the next day. I filed a new claim because it wasn't draining. The repairman came out and the part was in the truck. The drain pump went. I only paid the 125. If I didn't have American Home Shield, I would have had to pay way more than that to get the washing machine fixed.

American Home Shield gives me peace of mind to get a job done if something went wrong. We've had a couple of calls on our washer/dryer. That vendor is a Sears vendor. They do a good job. Recently, we had a leak in a pipe in a water pipeline to the hot water tank. Tom Melton Plumbing came out and replaced the copper line. They've been out twice, once for a water tank and once for this pipe. For the hot water tank, they've seem to resolve those, but they had some internal people issues that made it a mess. I ended up talking to the owner and he explained to me what was going on.

The guys have been out here about eight times for the furnace. It looks like we're supposed to get a new furnace, and we're hoping it's not going to be the same brand because I don't want the same problem. The tech came back to take measurements. But it has been dragging out for too long with the heat. We also had a claim for the toilet but the 30-day window passed and I had to pay for it again. When the tech came, he got a couple more parts and put that in on the toilet. It was fine. The faucet is working well. American Home Shield is gonna pay for itself, and I can't afford to not have it, seeing as it looks like everything's starting to break. The technicians that came out here have all been wonderful.

I pay on my American Home Shield a monthly thing instead of a solid amount. So, I don't feel that expense so much. Contractors have come out a few years ago to do little repairs for things that we had. They came and fixed a ceiling fan. And we had an electrical problem with something else, and they came out and fixed that. They also came out and fixed the garage door. Everything was taken care of right away.

I like the fact that they will call somebody and I don't have to look around to try and find someone when something breaks. Also, they cover almost everything that I need covered. Sometimes, some of the vendors that American Home Shield picks are not our first choice. Sometimes, their vendors are not as professional as what I would like. But Ed Roberts would always be our first choice for a plumber. We were really, really pleased with them. Our water heater was leaking and nonfunctioning. We decided to upgrade and went with a tankless water heater. So it took them a day to get them. It's working wonderfully.

If you own a home and you don't have American Home Shield, you're an idiot. It’s a very good investment. It's probably gonna go up, inflation and all that. You have to pay a service fee. But the ease of mind that it provides is second to none. My wife could call me now and say, “Hey, something just broke.” And I’d go online and be, “Is it covered?” "Yeah, it's covered.” And AHS will have someone out there the next few days, if not the next day. I like AHS because not only is it a warranty service, but they handle all the footwork. I would say, “Hey, this broke.” And they would have the contractor out there. They would come out and they know what to do, opposed to me doing all the footwork. It's a stress reliever. I told my brother-in-law he needs to get it. He said it's a sham. I said it's not. Will there be years that go past and nothing will happen? Cool. That's awesome. But in the end, if something does happen, you don't wanna freak out.

When I signed in for the membership, I got the maximum coverage and extra. With my plumbing issue, when the person came, he walked around the house, and I expected him to find the issue without going to the main pipe. He said the insurance will not get it covered. In five minutes, I received a notification that American Home Shield already received the diagnostic. The gentleman hardly spent any time looking for the problem, and in five minutes, I already had the diagnostic? We were waiting for a long time for the contractor to come in because they don't come in the same day or the next day. That was three days that we waited with that issue. And he came in and didn't do anything, but just said that it would cost us $400 out of pocket.

Everything went well with Advanced Heating & Air. He said the problem was something in the thermostat settings. The claim with American Home Shield is done.

My husband can't hear well, and the gentleman that came out kind of had a thick accent. So there was a little bit of an issue with communication, but we got it all figured out. With American Home Shield, it's nice to have the peace of mind that if something major goes wrong that you can get it taken care of and not cost you an arm and a leg. We've had them for many years and we're happy with it. Anytime we call them for various things, it was taken care of pretty easily without too much problem.

American Home Shield has been wonderful over the years. They are prompt with their service and easy to deal with. Recently, Douglas Mechanical came out, diagnosed the problem and filed the issue with American Home Shield. However, this is the longest time we've had with American Home Shield not taking care of the issue. We called them on the 6th of November and today is the 17th. Thankfully, we had a cold spell. But the first five days, it was still up in the 90s. I thought I was gonna die. But Douglas Mechanical has done all they could do. The unit itself is under manufacturer warranty. American Home Shield is supposed to get with the manufacturer and order the unit.

A lot of the vendors American Home Shield has are not near me. They’re not local, but that's the only thing. The icemaker had worn out recently. Lowe's Appliance Repair sent a repairman who did a good job. He was from Panama City but it's better to have someone in Pensacola, which is near me. I've had some issues with heating that a contractor couldn't fix, but that was way back.

I have a claim in but it's gonna be the end of the month before the techs get to me. But that's not American Home Shield's fault. It's the fault of those who are supposed to be doing the work. Most of the contractors have been great but the one they're waiting on now, Sears, is not so great. Other than that, their other contractor Tate Appliance had to fix my dryer and they did a great job. I wish they sent Tate back.

The process with AHS is very easy. You put your request online and you hear something the same day about it being assigned to a company. You can get the phone number and follow up directly with that company or wait for the company to contact you. The technician who came for a heating issue was great. He was able to get it done the same day and it wasn't even a 20-minute fix.

The previous owners had just finished remodeling a bathroom and they had the hot water and the cold water switched on the valve, so it was constantly putting the wrong water out, which was a problem. Then, they put in a new instant hot water heater but the gas line that they put in was not large enough to support the water heater. So, it takes a long time for the water to get hot. The repair guys were great though they were not able to fix either one of them because they were not covered under the warranty. So, I called American Home Shield and asked them and they said it was the discretion of the plumber and the company. When I called the plumbing company, they said it was up to AHS. It was a mess.

A tech had to come back a couple of times but that's typical with Home Shield. They use smaller companies that don't really fix the problem. They just keep patching things up. That would be my only complaint. If we can actually fix the problem instead of patching it up every single time, that would stop having to reopen the claims to get service multiple times.

We've been very satisfied with American Home Shield. We've never had any hard times like long waits whenever we call to have anything taken care of. We've had to call them several times and they've been prompt with solutions. Everything's worked out really great, and I would recommend it to all friends and family. Our family also has American Home Shield.

The guy who came for the refrigerator was very nice. He did something that appeared to fix the problem but it didn’t. He unclogged one drain but there was a second drain that was still clogged. One seemed like an obvious fix but he had to do some digging on the other one. He was good. He said that if it doesn’t drain again, we should call him and he’ll come back. So, I have no complaints. Even though it was a callback, I'm very satisfied with the service. I'm very happy with American Home Shield.

I like that AHS is dependable and reliable. For our recent claim, the techs came out, they did HVAC and plumbing, and those were taken care of. The furnace wouldn't turn on to heat up the house. For the plumbing, water was coming back into the house into the pipe. It had a drainage problem. They were nice and explained everything. Everything went well.

Ideal Services did not fix the problem when they came out, and they had to do the light switches in the hallway. The lights wouldn't turn on. But Renegade Electric was wonderful and the tech found the problem. He had all his paraphernalia with him so that he could check everything, and he had to go out and purchase another part that we needed. I would definitely use Renegade again. I would even call them without the American Home Shield. American Home Shield was good up until this last claim. I had to repay another $100. So I'm very disappointed with American Home Shield and I'll be looking around.

I like their service and that I can immediately go online and request whatever service I need. But it's a bit difficult every time I speak with a service rep. I had a service request and a vendor responded. However, on the day of the service, the vendor wanted to reverify the address. I was driving and tried to do the responsible thing of talk text, and talk text came out incorrectly. When I realized the wrong address was communicated, the vendor cancelled the appointment, and saying, “Okay. You gotta call American Home Shield.”

I had a small repair on the refrigerator, and I was satisfied with it. I just made one phone call and it was resolved. It was very good experience with the tech. Everything is good now.

I had a claim for the water pressure valve and the person that AHS sent over decided to write up that it was a modification so AHS didn't accept that. But there was no modification. It was a valve that was leaking. I walked over to Home Depot, bought the valve, and put it in myself. The leak was fixed. I don't know what kind of modification the rep was talking about. Other than that, AHS is doing all right. The last claim we had, my wife called for the dryer and it’s working now.

I had a tune-up done on the heater and they saw carbon monoxide. It was dangerous to use it. Home Shield found someone out to check behind the people that I had and they said the same thing. It took a few days for them to decide that they were going to replace it. But they agreed to give me a new one and I had it in about a week. Also, the tech that was sent out was nice. There were some things I asked him and he double-checked and went over everything.

The toilet was running and leaking water. The tech did great but he was jittery. He needed to listen instead of thinking of the next job. He had to come back because it wasn't completely fixed. Other than that, he was very pleasant. He checked the cleanout to make sure it wasn't backed up. I've had American Home Shield for over 25 years but I'm gonna start looking for a competitor because the price has gotten outrageous. When I first started, I was paying $29 a month and now I pay 78.99 a month. It's the peace of mind that I'm paying for but that's a lot of money that AHS is getting for every person they have. A lot of those people could be like me in that they don't use the service. Back in the day, the customer was always right and there was more customer service. But I'm happy with American Home Shield.

I had a sewer problem, and American Home Shield sent somebody right away. Two came out and they were professional. The problem reoccurred the next day, and the guy sent somebody else, and it cleared up. I had my washing machine done before that, and that was excellent because the machine was only six years old and the technician said it wasn't any good. So, they replaced it. American Home Shield pays for itself, so far, and I've been pleased.

One day, we noticed we weren't getting any hot water. We tried fixing it ourselves, but we didn't know what we were doing. We just tried to google it. So we called somebody. It's very easy to submit a claim. After going in to American Home Shield, I just put in what the issue is. They call and text us for reminders, and whenever the person was coming out, they just text or call if they were on their way. Not having hot water was stressful, but the whole process of calling somebody was not stressful at all. It took two days for someone to come, but it was based off of the service provider's availability and mine for some of them. I'm a person who likes to have insurance for everything because you never know what may happen. I've had American Home Shield for four months, and I'm worry-free. Definitely sign up.

I'm exceptionally disappointed in American Home Shield. Without any kind of written notification at all, they increased my premiums by 30% without giving me any additional service. I had to call and jump through several hoops in order to get payment corrected, which wasn't a big deal, but if you search on the internet, you'll find that they're doing that to everyone. That's exceptionally unfortunate. My sister has an older house, and I have before recommended that she get it. Her price went up 30% with no notification as well.

My furnace wasn't running. I stuck my claim through the website and AHS told me Schmitz was coming. The tech came as soon as he could and did a great job. I needed a computer board and he had everything with him. I can't afford extra fixes that are a surprise so paying 100 bucks and not having to look and wait for someone says a lot.

American Home Shield's response time is pretty good. So far, the technicians that have been sent out perform to my satisfaction. When I call in for a work order, the technician calls me within 48 hours, except on Fridays. I understand it's the weekend but as long as it's not an emergency. They respond pretty quickly. The water lines in my refrigerator were leaking. The plumber came out and fixed that, but he had to cut out part of my drywall. The drywall person that AHS sent out did a great job. It took him 45 minutes and I was satisfied.

The technicians from Appliance Repair Experts who came out for my refrigerator were great. There were two problems - one was the line was leaking in the back and the second one was the icemaker stopped. They took care of both of those.

I've had several claims, and they were very easy to submit. American Home Shield has my credit card on file, and they deduct the $75. We bought an older house, and a couple of the toilets, like our last one, we said that the toilet was leaking, and the other one, that it was running constantly. We also had a leak in the seat. They came out for all three issues for one charge of $75, and they were minor things. One of the two toilets that I had worked on, the top wasn't put on properly. The guy said, sometimes, it happens. It gets cranked. I request the same company when it comes to certain things because they're perfect.

American Home Shield answers their phones a lot quicker than our old company, which we'd have to wait an hour and a half sometimes on hold just to talk to anybody and would get everything wrong. We got a dishwasher that went out on another one of our places and we contacted AHS, and they contacted an appliance repair company. We're supposed to get a phone call back. I hope that goes well because I tried to contact the company myself. They gave me the number also and their voicemail was full. But with the first experience with AHS, everything went okay. They sent out the person for the garbage disposal. The techs came and had to order the parts, and they came back and put it in.

American Home Shield has been very good to me. I like the fact that they will come out. Since I've had the experience here in Huntsville, they come out and do what they are supposed to do to get the service taken care of. The last company that came out was Air Dominance. It was for my stove and the technician was very good. The only thing that would really help is some of the services is multiple and I don't know if they should have separate charges. If somebody's coming to turn the stove on and my fireplace is not working, they should be able to do both of those in one.

A contractor checked my furnace previously and the techs were saying that I needed to get a new furnace because mine was 26 years old and it has the potential of leaking because there was some rust in certain areas. So, American Home Shield had Premier Heating double check and they did not agree with the first contractor. So, I didn't have anything done. With AHS, I can get stuff done when I have an emergency. I have somebody I can call and they will put me in the right direction to get someone to take care of the problem.

I have a new home and the tune-up for the AC for change of seasons triggered me to get American Home Shield, which hasn't happened yet. So, I'm not happy with that. They canceled the service ticket without letting me know. They said there's nobody that services tune-ups right now in my area and that they tried to get ahold of me but they weren't successful. I told them that every time I tried to call back, nobody would answer.

The recent tech was in and out. But I previously tried to get my hot water fixed, but the tech didn’t fix it.

We just replaced the entire HVAC system. And American Home Shield helped us fix our fridge. We had the ice on the outside of the door and it was jamming up. So, the tech came and fixed that. But t jammed up again a week later. I opened it up and I noticed what the problem was. The piece that feeds the water into the ice was actually coming out. So, it was freezing the entire unit. He came back out and fixed that and everything's been good since. We still had to pay another fee for them to come back out for their fridge, which should not have been. And it's expensive. I upgraded the washer, I still spent 600 bucks on it. My said we should stop it. But as soon as we do, we would have to replace everything.

I've used American Home Shield for years now, back in Illinois when I used to live there in my house. I called in work through them, and all the contractors are nice. I can ask them questions and they'll help me out. Especially if it comes to maintenance items, they can help walk me through, "Generally, this is what you want to do or look out for." And if I have bigger maintenance issues, they will talk me through and give me as much detail as possible. I'm bad hearing language, even English sometimes, but even more so when it comes to accents. So, the fact that AHS outsources their customer service can get very difficult to work through them. And they leave their outsource, so they don't even work for the company. They're contracted to just run through.

A tech came and fixed my plumbing problem quickly. Everything was great. It's nice to have peace of mind with my home warranty. My only issue was when the people at American Home Shield said it was going to take four days. I'm like, “I have an emergency. I can't wait four days.” The next person I called said, "No, they were wrong. We can do something on an emergency basis.” American Home Shield needs to get everybody on the same page about that kind of stuff because they were really giving me a hard time about this. When you have a plumbing problem, you have a plumbing problem.

I had the chance to schedule one service and that was done very fast and with great courtesy. I am very happy about that. The service turned out to be a little bit confusing for me since I am a first-time customer. I talked to the technician who came, and then he told me I had to pay out of pocket for the work. I didn't know I was supposed to call American Home Shield to act on my behalf to arrange for the repairs and for the payments. So I paid out of my pocket, which I would end up anyway paying out of my pocket. But I called the American Home Shield and then talked to the representative. She explained very kindly to me what am I supposed to do next time I schedule a service. I am in the know right now. So far, so good.

The heater was not working. I went online and submitted the claim. There was a loose connection. The heater is fine now.

American Home Shield has been a little bit better than when we had it three years ago. But the customer service is still bad. It’s very hard to understand them or them understanding you. I speak clear English but it's always one of those kinds of issues. It's very frustrating. We put in three different claims since we had AHS and two of them were great. The third one was not and that was the locksmith. They only have one locksmith that stays about an hour away and they did not have any flexibility in their schedule at all. It was either you do it this day at this time or you don't get it done. We had to cancel because they didn't even give us A selection or B selection. They gave us middle of the week, early in the morning, or don't get it done at all.

I called American Home Shield one day and J&J Mechanical was here the next. They couldn't fix it on that day and they had to order a part. But it didn't take long. When the part came in, they called and came back and fixed it, and it was alright. Every time I've called AHS, it's been a good experience.

A plumber came out for the toilet. He was very good. He fixed it that day, same time.

The technician said it was a slab leak in my bathroom. And it was because it was warm and there was water seeping out from it. That was when I called American Home Shield. They referred me to CM Plumbing. But CM Plumbing told me that kind of job would cost me 3,200. And when they submitted the claim to AHS, they only covered for 1,000. So, I ended up paying 2,200. But everything that the technician did was great. He was very polite to my parents. He was very easy to talk to, and professional. And he did an extra thing. He fixed some leak in my kitchen faucet. I am satisfied.

ZTG Appliance Repair came out to look at three things. They looked at my clothes dryer because it was making a squeaky wheel kind of sound. They replaced the belt in there. That was fixed. For the exhaust hood over the stovetop, the fan stopped turning on, so it wasn't venting the exhaust out of the kitchen anymore. They said that they couldn't get the parts for it because it was too old. That was replaced by American Home Shield which is great. The third thing they came out to look at was the oven. The oven door had always been loose. It wouldn't close all the way. Then it stopped getting warm altogether. The igniter went out. While they were here, I figured they might as well fix the door. They fixed the spring load action in the doors and also replaced the igniter. The repairman communicated to me the things that he knew. He even gave me some other little pointers.

My doorbell was stuck in the on position and the contractor came over. I told the tech that the wires smelt like it was burning. I thought they were going to replace the wire but all they did was rewire the doorbell and left. Then, it got stuck in the same thing again. I didn't bother to call again. I spent a $100 and it didn't get fixed correctly. There was a piece of wire that was cut and I had to have somebody else come fix it.

Our main sewer line backed up into our basement. American Home Shield sent out Plumber Dave and Sons. They're great. It was about the third time they'd been to our house. I was glad that we got them again. I'm very grateful for all the experiences with AHS because I've been able to save a lot of money and have a lot of peace of mind if something does go wrong.

I love American Home Shield. In a very small amount of time, the repairman took care of the problem for the heater that would never stay on. It's worked good ever since. I've also had problems with the oven. American Home Shield couldn't get parts for it. They tried and tried but couldn't fix it. Finally, they replaced the whole thing and got me a brand new stove.

The icemaker wouldn’t make ice, so the repairman had to put a new part. Everything is working fine now. However, American Home Shield is not always right. One time, the air conditioner kept going out. They sent the same person out four times, but he was not doing anything to fix it. Finally, they sent somebody else out who fixed the problem. Sometimes you call and get somebody who doesn't speak good English. You can't understand what they’re saying. American Home Shield could do better on these things.

The pricing of AHS is great. Their consistency and customer service, too. Everything was smooth and good with our recent claim experience. The technician was on time and the communication was good. He was able to do the rekey in a timely manner.

I tried to turn the heat on for the first time for the year and it was inoperable. The furnace didn't fire up and it got a little chilly. The contractor got out very fast. I called American Home Shield on a Friday and I got a call on Monday morning. They were out Monday afternoon and they were right on time. They got the job done quickly.

We moved into an older house this summer. Now that we've been in it for a while, we found that there were issues with the refrigerator leaking and with one of our toilets leaking. We also did the heating check-up for the winter and they discovered that we needed a new capacitor on our heater. Our experience with AHS went great. The plumber was really difficult to deal with, but I don't think that was American Home Shield’s fault. Everything's fixed now. For the heater, that's something that would have cost $1,200 to $1,500, and it just cost me the service fee, which was $175.

I have had claims wherein American Home Shield has done well. It has been timely. But I gave them and Sears bad ratings. My dishwasher got an error code on it. It was in mid-July the first time I called American Home Shield. I told them the error code. Sears was dispatched, they asked me to let them know what the error code was. And in advance, they ordered some parts for it. They said, "Okay. We think we know what it is. We looked it up." They came to fix it. In the meantime, my garbage disposal started acting up as well. They're connected side by side. When the guy came, I said, “Just FYI, my garbage disposal is working strange. I don't know if there's a clog between the dishwasher and the garbage disposal. And maybe that's what's causing the error code in the dishwasher. I don't know. I'm just throwing that out there." And he said, "We don't do plumbing. But I'm going to fix this."

I've had trouble with AHS in the past. I was speaking to people who couldn't understand English. My air conditioner went out and it took almost five days. The people they kept trying to send didn't show up. I had to call somebody that I knew to fix it. But this time, they did well and they handled their business. The contractor did their job and they got my AC working.

I was not getting ice on my refrigerator. They put a new filter in. Also, the dishwasher wasn't running at all and there was no rubber gasket. They got right on my claim and mailed me a list of appliances that I was to pick from. The refrigerator is really nice. For the dishwasher, I had to pay more for it, because they did not have a dishwasher with the 00 sign on it. So I had to pick another one and pay the price that's listed. I just got them delivered yesterday.

The pool was not holding prime, which usually means it has a leak somewhere. I had a pool company come out that wanted $2,600 to replace a bunch of valves. I double-checked my American Home Shield warranty and it said it covered what I needed. I should have called them first. The guy came out and fixed it with probably a $10 gasket. But I'm having trouble with the most recent claim I have with AHS. I have an outside faucet and it's dripping so I tried to get it fixed by doing a request online. Faucets were not on there so I just put that I had a leak. The plumber wouldn't work on it because he said it's a faucet and I had to notify AHS. So, them and said that I put leak because there was no other option on the internet. The rep said they don't cover faucets. Now, I'm having to scramble trying to find a plumber to come out and work on it that's reasonable.

The thing that turns on the light came off. The tech fixed it. He just put the thing back and then put another one in. American Home Shield is a good coverage to have. I like that they will respond within 48 hours. I've been satisfied with their contractors.

American Home Shield does great work and they return your call very quickly. With some people, you would have to wait three or four days before you hear from them. I went online, submitted a claim, and left a message. That very night, someone from American Home Shield called back and they said they could get somebody out the next day, which they did. Everything was super fast.

The technician came and said that the washer has to be replaced. It hasn’t been installed yet. It’s scheduled for next week.

I had a ceiling fan that wasn't working. The light was working, but the fan wasn't turning on. I placed an order with AHS, and then it took a few days for them to contact me. But we got hold of each other and then they came within a day. It was a pretty good pace to get back to me and finish the job. Good communication, too. He texted me. He went to Lowe's and picked up a fan before he came. Then he fixed it under an hour. He was super nice and friendly. Provided good service. I've had washers and dryers go out. I’ve had my fridge fan go out, too and it’s not like I have the funds to pay $500 each time or for a whole new appliance. AHS definitely comes in handy when you're breaking down those payments. They're also fast and reliable. They vet their people pretty well too.

I really appreciate the service. It was really professional. American Home Shield was really quick about sending someone out. It's worth the amount of money already that we pay. When I had an AC claim, the contractor came out and they did a very good troubleshoot. They didn't go with the most expensive or extreme route. But they tried to salvage what was there and worked through the problem, and I really liked that. The fact that somebody came out and they didn't say, “Yeah, you got to replace the whole thing,” was just a relief to us. My dad was impressed with the service too when I told him, “Yeah, I only had to pay 130 and they came out and did this.” He said, “Wow, that would have been like a $3,000 job.” So I'm grateful. I'm very happy with American Home Shield.

There was a plumbing issue with water coming through the kitchen ceiling, and we called out a plumber. He was professional. So far, everything's fine.

We've been with AHS for 16 years and we haven't had an issue yet since. They're reasonable and professional and they get their service people out here on time. Recently, Tom Melton services came out and they had to clean out the drain on my bathtub. It was backed up. They were very nice and courteous.

We bought the house in June and we had the whole home inspection, and the freezer was popping ice out. We came back down in August and everything was fine. Then when we finally moved in here a couple of weeks ago, there was no ice. We were told to change our filter so I tried that but that didn't work. A service guy came out and tried to reprogram the freezer a couple of times. He thought he heard the water running, like it would come to the ice cube maker and he said we should get ice by the following day. But I never got ice. So, I called back and the rep said that they were going to order a new icemaker.

Back in August, our air conditioner was blowing hot air and when a guy named John came out, he said that the heater was overriding the air conditioner. There was a switch broken, so he had to order a part. He said he had connected the air conditioner so it never turned off. He also said that at least our air would work until he could get that part. So, the air conditioning kept running for weeks at a time, which was really no big deal. It ran great. After four weeks, he said the part finally came and he came back. He said he fixed the heater and since this was in the middle of the summer, we didn't try it.

I had flooding in my basement when our washer busted the toilet. There was a backup and toilet paper and everything was coming through the basement. The contractor provided satisfactory service.

Other home warranty places do not compare to American Home Shield. With Amazon or Choice, you have to fight to get your money back and they don't have repair people. They tell you to use your own. AHS has service people and they come. I had a claim for my oven and I'm still in the middle of a repair because the techs had to order a part.

The tech from All Clear Plumbing & Drain Services fixed the issue the same day he came out. He diagnosed the problem in 30 minutes. Then he had to put in a new part to the water heater. That took another hour. It was wrapped up in less than two hours.

Everything has been good with AHS. We put in an electrical claim and the techs are coming tomorrow. When submitting claims to AHS, you record a video and tell them exactly what the problem is. Then they direct it to whoever they need to. Working with their techs was good.

I can schedule everything online with American Home Shield and I found it really easy. There was a part that was broken on my fridge, and the person who came let me know what was happening and gave me a timeline to get the part that he needed to replace. He was able to get it before the day that he gave me, and he came out here and replaced it. I couldn’t have the water and ice. It was not working, so once he replaced the part, he even checked three hours later to see if the ice part was working fine. He was amazing, and I was very happy with his service.

My dishwasher was not working. I've had it serviced many times and it still wasn't cleaning my dishes. The techs looked at it and confirmed that I needed a new dishwasher. I got the new one but it has not been installed. Under my sink, the water valve needs to be replaced so GE is coming out again to replace that water valve. Other than that, my claim experience was perfect.

When I call for someone, I don't have a long wait period. Recently, American Home Shield had techs come out to check my air conditioner. They were real nice. I asked them about things, and they explained everything to me.

As long as I can do everything online with American Home Shield, it’s good. But if I ever have to talk to someone, it's a nightmare. There's a language barrier and difficulty in getting accurate information. Also, the contractors on HVAC make me uncomfortable to be alone with them in my home. We ended up paying full price to someplace else in lieu of letting them come back to the house. But I would pay full price to have JT Appliance come back to my home. My refrigerator was making a funny noise and the techs came out very quickly. They were very professional and the communication was very good. AHS is a good value when it comes to unexpected repairs in the home.

I had backup issues with the main line backing into our tub. This is the second time it happened. I called American Home Shield on a Saturday. American Home Shield showed up on Monday. They took care of it that day. They just had to go in and clean up the main line with the snake. Since it happened, we haven't had any issues. The tech did not leave any mess at all. They've always been very courteous. They did a great job. They've always been very nice and friendly to us.

A repairman came for the toilet that was not filling. He told me what the issue was. Before the issues with my water, American Home Shield covers what I thought was everything, but it doesn't. But overall, I'm satisfied. I've used them quite a few times for various things on the house and appointments were easy to make. Anybody who's ever contracted with American Home Shield knew what they were doing. They came out fast as well. I would like the possibility to add on additional coverage on the contract and more, if something wasn't under the contract. It would be good if there was a fee that could be added on that you could pay for the month or when the appointment window occurred that you could add on as an addendum to cover that as well.

Usually, my issues have been more like plumbing or with my refrigerator or my dishwasher, and American Home Shield has handled those expeditiously. Recently, I have had an issue with my refrigerator. Apparently, the wrong part was sent. They're still waiting for a part to come in. So, I'm still waiting for it to be completed. It's been a couple of weeks since they were last here. I had an issue with the HVAC last summer. There's a process you have to go through if you want to use someone else based on the timeframe that it was going to take for another contractor to come in. I have a local HVAC company that we've used previously, and they went through the process that was required. My wife stayed on the phone for over an hour with her phone on speaker. No one from AHS ever took her call. I called and it was 45 minutes and I finally just hung up. So, AHS could do better in their department that approves other vendors.

My heater wasn't coming on. The contractor came out to repair that. They were great. American Home Shield is worth it and I've told a few people about it.

We submitted a claim for the fridge and the range. Antech Appliances came out. They initially came in to take a look at it and assessed it. They couldn't fix it. They had to order parts. Then they came back when they got the parts but they were the wrong parts. He reordered it on Saturday, called me on Monday and we rescheduled for Saturday ‘cause Saturday is the only time we're home. It was quick. Everything is working fine now. They also kept in touch the whole way. They would send texts to keep us informed of what was going on. I was satisfied with the way they handled it.

Airy Time Heating and Cooling fixed the thermostat. My husband was satisfied. He asked the technician all kinds of questions and his questions were answered. There was a technician that came out previously and the comparison was that the last technician explained things to him that should have been explained prior.

One of my toilets was running from time to time. =Then the second one, it started to do the same. I called AHS to get that fixed and I received the call from the tech as soon as I booked their requirements. We talked about the day that somebody was coming and the tech came on the day that we agreed on. He fixed the issues in less than an hour and told me to call back if I saw something. Everything was okay the day that he did it but then, one of the toilets was running again, but not as frequently as it was. Also, I haven't called because it's not related to him doing something correctly, it's the water that is just running.

I have a love-hate relationship with American Home Shield. I have to be on hold. I have to call them all the time. I have to complain or threaten to turn off my service before they try to say, “We'll see if we can make an exception,” or a waiver or send someone new. I have a difficult time getting to the goals of fixing issues. American Home Shield sends out a work request then they are hands off. They don't make sure that the appliance was fixed or the issue was corrected. They don't even follow up with me nor with the vendor of their choosing that they send to us. I have had to have the same appliances fixed multiple times and paid separate each time.

The contractor, Home Service Corp, did a good, professional job. The tech identified and replaced the parts and made the home heater work. He was knowledgeable. I have been with American Home Shield for the last five years and I’d like to continue. They're prompt and take care of our issues. The technicians they’ve sent out have been capable and have fixed the problems. I recommend American Shield for other homeowners.

I submit claims online. I would like to speak to AHS periodically about things, but I kind of muddled through it online. It's really difficult to reach these people. My most recent claim was when the sinks and the shower were real slow to drain and I had a faucet that needed to be looked at. Edward Roberts Plumbing came out right away and the tech was a good dude. He was real personable and seemed to know what he was doing.

I love having AHS. I've had it ever since I lived in my house and I've been here awhile. I will always keep their warranty. It comes in handy. I've been making my monthly payments and they’ve been sending me someone out. They've done a number of different things. My last thing was my washing machine. The techs were fine. But I had some technicians before them that weren't great.

I've recommended AHS quite a few times. Three years ago, our furnace quit working. The tech who put something on the thermostat gave us a heat pump one. It was triggering our furnace to go on first and then it kicked on our air conditioner. The same issue came up and the tech who came recently said, "You should've never had a heat pump. You don't even have a heat pump in your house." The tech said that he didn't have the model that we needed and he would run to the store to pick it up. I thought, "Thank God, he just didn't throw what he had on his truck."

When Beaches Air came the first time, the fan wasn’t working so they had to replace something. Still, the air conditioner wasn’t working. So they came out a second time. The fan wouldn’t cut off and we even turned it up. They came out a third time and they’ve been at it four times. So, I contacted American Home Shield for the conversion over to cold weather. We had a different company come out and within two minutes, the guy said that everything was fine and it was just the smart motor doesn’t shut off. I have a $650 electric bill because the fan ran continuously.

My AC went out again and AHS sent their contractor out. The tech said he tried to fix it but he's not sure it's gonna last. He said this part went out and it's making the unit kick the heat and air on at the same time. The tech does a good job when he comes out. He talks me through what he is doing and what he is repairing. I was very pleased with him. When he came to put the new unit in, he worked well the half of the day to put it in. He didn't stop to take a break. I told him that he could go to lunch or whatever. He said that he was gonna finish me first because he had another job waiting.

I had put in a request for the repair of a refrigerator. AHS sent out a company that didn't fix it. Then they tried to charge me again to get somebody else out. Then they got somebody else out that didn't fix it. But when I had something wrong with my pool filter, they had sent a company that was fine. For our garage door, the guy came out and disconnected something and was like, “I hope this fixes it. But all garage doors have this problem.” So far, we haven't had the same problem. But AHS has to have a better check and balance on who they're hiring. If I’m hiring them and their company works, that's great. But if I'm hiring this other company that doesn't work, then AHS shouldn't go with that company. Because I'm paying AHS to make sure that this stuff is covered, not them.

My hot water tank and my pool went out. I requested service and I had no problem with American Home Shield. So far, so good. With the warranty, I don't have to worry or anticipate the cost of a repair. When I had the hot water tank repaired, it cost me an extra $500 and that was okay with me. It would have cost 1,500 or more. So I like the savings that I'm getting plus the peace of mind. I also like the quick response from AHS and I can recommend them with confidence. I've had great customer service when I put in the service or I needed to talk to an agent. I had great customer service from each of the subcontractors, too. They were all really professional. In fact, I had the same guy from the same company out three times for my refrigerator and I appreciated him coming out. Then I had my microwave worked on and he had to come out a second time. But he had anticipated that was what the problem was.

The handle on our bathtub was broken, so we couldn't turn it. It was only on scalding hot because the screw was stripped on the inside. Once the tech was able to get that off, he could see that the handle was broken. He went out, grabbed another handle and came back and put it on. He was a perfect gentleman. He didn't make me feel uncomfortable. He got the job done. He was quick and efficient. He was nice and lovely. American Home Shield was included with the purchase of our home and we just stuck with them because we've made claims before and they were always quick and efficient in finding someone in a timely manner where we were not just left wondering. Also, they are reasonably priced. They cover majority of the bases that needs to be covered. Their customer service is impeccable.

There was a leak that needed to be patched up. Best Care took a minute for them to find the correct leak but once they found it, they were spot on. I did give American Home Shield a call once, but before I had to get that started, I had to talk to a leak detector specialist, and they had to locate the leak. The leak detector did not find the correct leak. Best Care got right on it and they fixed the problem. They were very quick. They were on top of it for no more than a couple of days. Their work ethic was beautiful. If I could rate them all 100, I would. The two plumbers, Seth and Claude, were superb.

I was having some problems with my doorbell box. My husband called American Home Shield and somebody came out the same day. They got it revolved the same day. AHS is a good thing to have.

I have a three-car garage and there are two separate garage doors. I filed claims with AHS for the large garage door and the small garage door when they stopped working. They were successful in fixing both of those. In submitting my claims, I went online through the AHS website and it makes the process very simple and convenient. I also like the fact that their contractors get back very promptly to us, usually within 24 hours. Their appointments are very timely as well. Of the various claims I've had, all the contractors seemed to have been very effective and professional. But I had one claim for a plumbing leak where the contractor thought he had fixed the problem but he didn't. And he responded quickly when I notified American Home Shield and they sent him back out. Then he got the problem fixed right. As for the tech who came out for the garage door, he has a very good reputation here in the area where I live.

On October 4th, I called about my air conditioning unit. It was stuck on heat. They dispatched HCS, which are the ones who put the thermostat in. But the claim is still open. I've called American Home Shield several times and they had no clue what was going on. I was really disappointed. So then, I texted the man who texted me originally and I've been in communication with him. But the customer service at American Home Shield needs more training and they need to be in better communication with their contractors.

All of my claims for my dishwasher, shower and garage door have been good. I've had awesome results and fixes. Everything I've ever had done with them has always been fixed the first time. All the people they've sent have been great. I usually call my claims in and the reps have always been helpful and very knowledgeable.

I had issues with my heating system. It was blowing cold air. The tech was knowledgeable. He told me what happened. I gotta get a filter because he said my system tripped itself because enough air wasn't going through the filter. It was one of those hypoallergenic filters, which is a lot thicker. I was grateful because he was in and out. I had to wait a long time because it's cold. Other than that, it got taken care of.

The contractor came out and did a check for my AC. It was a $75 maintenance check. When the people were here, they realized that it was some other part that I needed. The technician contacted American Home Shield and got an order for them to come out for that and I wouldn't have to pay extra for that. When I called AHS about my garbage disposal, they sent the guy out. He came in here with some kind of wrought iron and a hammer to see what was going on with my garbage disposal, because it wouldn't work. He was trying to get it out to replace it. But he didn't know what he was doing with it and was trying to find on his phone instructions on how to disconnect. He finally told me, "You got a fork lodged in there. You see a little shiny something, that's probably something." He just told me that he couldn't fix it, and left.

The plumber said I had no water pressure. They had to install some stuff outside which I understood. AHS's Service is okay, but it ain't the best. This past service, the water heater should have been covered under my Home Shield warranty. They didn't mention why. They just said, "Not covered."

My clothes washer had an issue. Their contractor, Appliance Wizard, was great. I told them what I assumed to be wrong with it and I gave them the model number of my appliance. They brought the part with them and fixed the issue right there.

The guy did his work and didn't make a mess. Everything was wonderful. I like American Home Shield a lot. I get the service when I need it. The turnaround is quick, and I haven't had any issues with them holding their end of things whenever I've had to file a claim.

Our garage door wasn't opening. So we put our request in and the contractor came out immediately and they were great. We've had some bumps in the road with American Home Shield, but they do a really good job of sourcing the right people and getting things done really quickly. So it's been really helpful for us since we bought our new place. We have the peace of mind of knowing that they've saved us thousands of dollars.

The service with American Home Shield has been excellent lately. They've been a lot faster, including the people that they hire. The response time is great and very professional. I have a claim for the air conditioning and heating. The igniter part is not that good. So I'm waiting for them to fix that. But the person that came out was very knowledgeable. He told me what he was going to do. He made a temporary fix. The parts for the heating unit is not here yet nor did I hear from anybody follow up as far as where they are.

At one point, I was thinking of changing American Home Shield because I have an icemaker, and techs had come out six times for it. A little arm inside the icemaker fell off into the ice. I took it out and set it on top of the refrigerator. I mentioned that to the tech and he asked me why U took it off. I said, “I didn't take it off. It fell.” I don't feel that I should have to be defending myself. Just fix the icemaker or replace it. It's that simple.

There was a leak in one of my hot water heaters. The tech took some picture, told me he was submitting it and came back to make the repair. It was quick. I met with him the day after Halloween and he came back the following Friday. Everything is working great. I've worked with American Home Shield before and I would always recommend them.

The garbage disposal wouldn't do anything and when we flipped the switch, it didn't circulate. We did an online claim on the AHS website and it was fairly easy to do. It asks you what kind of problem you're having, then it gives you some options as a drop down. I also like the fact that that before it lets you submit, it asks if you tried certain things which might fix the problem and that you might not have to pay the service fee. Through that, we found a little video that said to put the little key thing in the bottom then try and spin it to see if the garbage disposal was jammed. We tried that and it could turn with the little key thing. There wasn't anything stuck in the blades and it wasn't leaking. So, we continued to submit our request then the webpage said that somebody from the company would contact us within 48 hours to respond to the claim call.

I've been with American Home Shield going on two years now. I was with them before about three years, and I let them go because they were high, but I found out they were the only one that could fix my problems in my home. However, they need to add inside-the-home freezers on the plan for the simple reason that people have freezers. Everything don't fit in the icebox.

AHS has been excellent for me. We've enjoyed their services with us. I've seen some of the techs several times like for my ice maker. All the guys that come out are usually the same ones and they're really good.

I had a nice little conversation with the plumber I had. He had an apprentice with him and he was good. I now have a garbage disposal that works. I paid American Home Shield $100 or $75 and it seemed fair to me. I was happy. I also had a claim for my furnace and the tech that came checked everything out. I just wanted to make sure the unit was good for the winter season. The tech helped me clean it up and told me it was in good shape. Both the people that came out were really prompt, kept in touch with me, and were clean. They were very helpful, nice, and gentlemen.

I had purchased a plan a couple of years ago with coverage for my well & septic pumps. Unknown to me, they dropped the coverage on the septic pump & increased my premiums by 25%. I was ok with the premium increase as everything is going up lately. When I needed to have the septic pump looked at, they took my deductible $$$, but couldn't find a repairman in my area. Finally after several phone calls, they agreed to allow me to find a local repairman--which I was able to do without a problem. They provided me details on the process, and gave me phone number for him to call to get authorization for the repairs. After 2 weeks of going round after round with them & every excuse in the book why they wouldn't cover it (first is because it wasn't in the perimeter of the foundation, which makes no sense & many of them had no idea what a check valve even was (the initial cause of the problem), they finally stated that it wasn't in my contract.

I paid for a tune-up on my AC system which is the $35 special that they had. The only reason I called in for the service was for them to check to make sure things were fine and nothing was wrong with the AC. It was to clean it up more than anything and to do a tune-up. But Crispy AC did a diagnostic on it and they turned it off from the top of of the roof without letting me know. A couple of days later, I go turn the AC on because it was getting too hot. I noticed that the AC wasn't on so I called Crispy AC. They said, “No. You have to call your warranty and tell them to do a recall on the service with the AC.” I called American Home Shield, and they said, ‘We don't do a recall on a tune-up.” I told them that the techs turned my AC off and that they should go back. AHS then said that in order for the techs to do that, they would charge me $100.

American Home Shield dispatched the professionals who solved the problem very quickly and efficiently. Sears A&E did an excellent job. At the same time, my garbage disposal started leaking. Usually, when it leaks, it's a problem because it's rotted out. So, I called AHS saying the garbage disposal is the problem and they sent a good licensed plumber in the area and they replaced the garbage disposal. I go to one place to get dispatched stuff get fixed and I don't have to worry about the overall cost with AHS. I like that I just worry about the 125 fixed fee. For me to go out and buy the garbage disposal without installing is over $140. For $125 with AHS, it was put in and installed. I didn't have to mess with it. And it would have been at least another $90 more if I had contracted somebody else to come in and fix it.

Mr. Appliance replaced the fan on my refrigerator. It wasn't getting cold. The tech was very quiet like he knew I was working. He was fast. He figured the problem out pretty fast. He asked me a couple of questions before he got started, and took care of it. As far as American Home Shield, they're pretty fast. As soon as I put in an order, that day, someone comes out.

One of the outlet pipes that comes out of the well was leaking to where the soil was so damp that it formed a puddle of water. I called American Home Shield and did a claim over the phone like I usually do my claims. It was smooth and easy. The lady took my information and within about 45 minutes, I got a call from Essential Pump and Well letting me know they were on their way. American Home Shield has been reliable for most of the things that I have asked for. I would recommend it. They're beneficial if repairs are needed in your home.

My master bathroom lights went out and I had a switch issue on my living room. Plus, the lights on the roof broke down all the time. So the guy gave me a little tip about it and it totally works. He fixed a couple of things on the first day he came out then on the second time, a little over a week after, he came back to fix the switch because he said they had to order it. He was very nice. Other than that, I had a bad experience before when I had a claim for my AC. The AHS people were very rude and not supportive. I didn't like the way they were answering me back and I felt like they were defensive about something because sometimes they cancel appointments and they don't even tell me.

The contractor came out on November 2nd and looked at a leak that I found in my kitchen sink. But the technician determined that it was the faucet that was leaking. So he asked me to call Moen and get a replacement faucet. He did not pull out one tool except for a flashlight so he could see. He was just looking to see what was it that was leaking. Once I get the replacement faucet, they would come back and put the new one in.

AHS sent a tech out and he did an analysis. The claim was for an older ceiling fan and it got wired incorrectly and it burned out. They said that, since it was not wear and tear, it's not covered. But it's in my contract that said improper wiring. So I canceled my policy. I was a little upset about the whole ordeal. Because not only was I paying on a policy, I paid $130 for the tech to come out and evaluate what the problem was and then they told me that problem isn't covered. They sold me a fraudulent contract. They can't advertise all this stuff, and then turn around and tell me that it's not covered.

American Home Shield let me know that a request had been submitted to a tech and that I would hear from that tech. A day or so later, I got a phone call from the company that represented the tech dispatched, to let me know that it had been assigned and it would be here within another couple of days. And the tech called me the day before he arrived to confirm his appointment, and called me four or five hours in advance of his arrival to confirm his estimated time of arrival. He showed up a couple of days after submitting the claim, and determined what the problem was. There was an error code that indicated there was a water sensor Issue. He determined what the issues were, ordered the parts, came back five days later, and repaired it.

Our refrigerator is 17 years old and we've had issues with it since we've lived here for seven years. This wasn't the first call for that refrigerator. The contractors do what they can, but it still happens. After they leave, it goes right back to what it was doing. It works but barely. We have water leaking all over our floor every day because they're unable to fix it. But the people AHS has locally are great. We had a claim for the dishwasher and they fixed it. I also like how I can just schedule the service online without having to call. It's very easy that way and less time-consuming.

I had an issue with my heating. The technician who came was very professional and courteous. We had to wait for parts though. It took a little while but they stayed in contact with me the whole time to let me know what was going on.

When my washer broke, I called American Home Shield, and they sent out a company called Asset Appliance. I had dealings with them in the past, and they're a shady, garbage company. You can see just by looking at the reviews. Horrible ratings on Google. I called American Home Shield executive support, ‘cause I had their number still, and talked to a person over there. They said that they would have someone come out, a secondary opinion, then Knockout Appliance came. The guy was here for half an hour, looked at the machine and said, “Yup, this is normal wear and tear. We can replace the bearing, but the likeliness of it failing again, highly likely. And the cost to replace the bearing is probably as much as buying a new washer.” So, he recommended a replacement. American Home Shield, the next day, sent me a link to request a replacement. It's a really good process. Overall, I was very happy.

The burner wouldn't shut off and it was going on. The contractor replaced it. They were very professional and things were handled very well.

Everything was great. It’s the best service I ever had out of American Home Shield. I called in about three o'clock one afternoon, saying my furnace wasn't working. The man that I talked to was helpful. I told him my husband had passed away and I didn't know what I was doing right now. He said they would find someone to come out to my house and he was looking right then. AHS had someone scheduled to come out here the next day from 10:00 to 2:00 the next day. I never had that kind of service.

My side by side freezer and refrigerator went out and American Home Shield put my claim through right away. It turned out that the unit was under warranty by LG because of all the issues that LG has had in the past. But as soon as the contractor came in, they fixed it. I was hoping though that AHS would compensate me because it took three weeks to get it fixed and I lost a lot of food. There was no compensation for anything in the unit that had gone bad. Still, I'm glad that I have AHS and I'll continue keeping my service with them. I’m very happy. I've had them for years upon years and it’s reassuring to know that if anything breaks, it's going to be taken care of.

American Home Shield sent AH Appliances out to replace a light in my microwave. It was the light that shines down on the stovetop. The technicians were very responsive and extremely helpful. The first time, it took them two days to come out. Then about four days later, they came back out because they didn't have a light bulb readily available. Everything's working perfectly now. They came in and worked efficiently and quietly, and left my house spotless. Therefore, I am completely thankful.

So far, AHS has been good as far as taking care of what we need. We've been getting our problems fixed quickly. For our recent claim, first, we didn't have the right thermostat for our unit. The second thing was that the air and the heat were hooked up together. The air conditioning was taking over the heat. The air conditioning and the heat were running at the same time and that was causing the problem. The tech fixed it. He was quick and he seemed knowledgeable in what he was doing. It was taken care of.

So far, it's been very easy to enter a claim, and we got a response from American Home Shield right away, who was assigned to our claim and that we'd be hearing from them. We heard from vendors in a timely manner, and they were very on time with appointments and very thorough. We had two repairs last week. We had a plumbing repair with our water heater, and our freezer seemed to be working fine and holding temperature, but our refrigerator was registering about 50 degrees. The tech came out and he was fantastic. He was able to identify the problem quickly and explained to me what was happening and took care of it. So far, it's been working fine. The tech replaced something down in the freezer unit and defrosted all the frost that had built up in a frost-free freezer. He was very professional and I’m very pleased.

The repairman did an excellent job on the thermostat that wasn't working. He had to order a part which took a couple of days getting the mail.

American Home Shield seems to do what they say, except for one little issue. For some reason, when there is an emergency, it takes a week or longer to get things done. We had a hot water heater issue and it took three days to get somebody out here. They say they have things on an emergency basis, but then when the emergency actually occurs, no. Other than that, I have no problems with customer service. I like the fact that they're straightforward and honest. Also, in the summertime, I get a free AC service and in the wintertime, I get the components for my heater checked out. We've recommended AHS to a couple of people already.

The contractor came out to do the air conditioning, which wasn't working. We also had a free screening, which was the most recent. The techs checked all of it and made sure that everything was running perfectly, and that there's no carbon monoxide being thrown, that all the wires were in good condition and the filters were okay. I've had a few issues and American Home Shield has done a marvelous job. People should go with them to cover their items. The program is easy. You call AHS and the reps talk to you about the problem that you're having. At one point they had a video that you can send out so they could see what the issue is, and then they determine who can come out and fix it. They don't give you much of a problem.

I had a claim for two faucets. The tech went in my kitchen, and my kitchen faucet was pretty bad. So he replaced it with the new one, and he did my bathroom upstairs with another faucet. Everything's great. I really liked American Home Shield. They're very fast when I give them a call and they send somebody out ASAP. Their vendors are great, especially this last one who was very helpful. I like to ask a lot of questions. He answered my questions and with a great attitude. He was really very likable and very respectful.

I've been with AHS for three years and I love the service. With them, we won't have the unexpected huge bill at one time. Recently, the dishwasher had an error message and it stopped working. I've had the same tech I got a couple of times and he's great. We had to order a part which came within a week. The tech scheduled to come back before he left the first time and it was seamless. AHS's service charge is worth every penny. The warranty gives peace of mind because if my air conditioner goes bad, I just have to pay the co-pay.

I've been an American Home Shield customer for many years and I've been very satisfied with them. It can save me money. When the air conditioning unit would kind of kick off, it turned out that the drain line was plugged and it was kicking the thermostat off. There’s a little device in there that would do that. So when the plumber came in, he fixed the drain line. It's been working great ever since. The service was great.

I called American Home Shield for the ice maker. Then the person came out in a couple of days. He connected my refrigerator. He cleaned up his mess. He was very polite, and professional. American Home Shield has been good for me and beneficial to me having a home.