American Home Shield Reviews

We had a microwave that was errored out. I called AHS and it was very easy to reach them. Then, it took three days to get the parts but when techs came out, they were able to fix the issue. Other than that, it would be nice if AHS would cover an appliance if it was broken by something I did, because they would cover it only if it breaks on its own.

American Home Shield's service has been pretty good. If they can't fix an appliance, they'll replace it. They replaced my fridge, washer, and heater for the water. Recently, my washing machine broke and they sent out Sears. After the washing machine was fixed, the dryer went out and Sears didn't show up for that appointment, which was weird. Then, they showed up yesterday and they fixed it, which was good.

My tub was leaking. I called AHS and the wait time to get an agent was long. Then, they let me know all pertinent information so I would know who was coming to my door. The techs who came out were professional and polite, and they were able to fix the issue. All in all, AHS has been good and I would suggest to my friends that they get the warranty.

I had a washer leak and that was replaced by AHS. They gave me an offer for something similar that they recommended and they also offered a credit to Lowe's so I could pick if I wanted to. I went with what they recommended and I got a free washer-dryer stackable. Then recently, I had my AC go out and they sent someone to repair that. It was a simple issue, and he was in and out within half an hour. The techs I had were super nice and professional. I've also had to call AHS and the lady was really nice. I was impressed with the coverage, too.

My dryer was not turning on easily. I called AHS to make a claim and the reps I talked to were very professional and cordial. Once I submitted the request, they assigned my case, and someone called me from Days less than 24 hours. Then the tech came in and fixed my dryer in less than an hour. I was happy with the service.

AHS pays for itself almost every year. It is expensive but so are home repairs. It doesn't cover everything, but it covers what it says it covers. You can use one call service for any appliance in the appliance category. I got my fridge and water dispenser fixed at the same time for the same call fee. I like that they do that. I've had a couple of providers that I let AHS know I didn't want to come back, but in general, it's been good.

Most of the time, AHS has not been great. There's always a language barrier and you're on hold for a tremendous amount of time. When things get repaired, it works alright. But it takes the time and hassle to get there. There's a lot of running around in between. They can't find a contractor to get lined up and I gotta find my own. Now, the price increase has been ridiculous. It went from 85 to 126. I'm not sure how much longer I'll be with them.

Lately, I'm not satisfied with American Home Shield. They should send somebody that knows what they're doing it but they're sending us the cheapest people who don't know what they're doing. Our air conditioning claim is still pending. Since July 28th, I've been calling them. Someone came and said it was working. I checked if it was, but it was not. The tech told us to turn it on then keep an eye on the fan and if that fan didn't work, we had to shut it down so he could change it. It takes too long to call them and I already went to out of country. I've been calling them from Canada to make an appointment, but they never answered. When I came back, I called them again. They finally sent someone. He checked and said, "There's a problem. You need a part. They will find out if there's some freon missing.

A contractor came and fixed my stove that stopped working. I had to wait for parts for a week, but they came in within 24 hours of receiving the parts. American Home Shield is awesome. I love that before their contractor comes out, they want to look at the problem through video and get the part numbers. That way, I'm not wasting my time with someone that isn't familiar and who couldn't fix the issue. They were able to talk me through where to find it.

American Home Shield has always come through. I had the air conditioning work done recently. It was making a noise and had to have a part replaced. The contractor was fabulous. They knew what they were doing. I'll never use anybody ever again.

I just had my heating and air conditioner replaced. I got lucky with this heating and air contractor. It was the first one in 10 years that I loved. Other than that, American Home Shield is horrible. When you call them, you can't speak to anybody in the United States. They're very nice people but you better know how to understand a very strong accent. There are no managers to speak to. If your refrigerator is broken and it's a $4,000 refrigerator, they don't wanna fix it anymore. They offered me $600 to replace it. I'm tired of their crap. I'm gonna cancel them. Nothing's ever easy. Their contractors are the bottom of the barrel. Also, this is my second month paying a fee that's gone up.

I like American Home Shield's program. My AC went out and it was easy to submit the claim. The tech was great, but I was dissatisfied because I had to wait Saturday and Sunday to get it fixed. I didn't like that because I couldn't breathe. I'm still in the hospital because I got too hot. I ended up with pneumonia.

I've had some good and bad experiences. I'm not sold on American Home Shield, but I keep renewing it hoping I would have the good experiences again. There's a financial benefit. If I have a problem, I just pay the $85 fee. And usually, it's taken care of. Most recently, I had to deal with AHS about an air conditioning problem in my condominium. Someone came to fix it, and it was fixed. But there was an additional problem. So, we had them come back. That took a long time. And they said they also needed a plumber to work on it. That took a few days. But it's not like when I can immediately just call somebody. It takes a while. How we could get some help faster when we need it could be improved.

My AC is not working. According to American Home Shield, they haven't been paid but the title company sent me a copy of the check that was mailed to them. AHS is saying they haven't received it, and I can't access any services. So, our experience with AHS is not good at the moment. Other than that, I had a claim with Flash Garage Door, and it went good. My garage door wasn't working, and the guy got it going in less than five minutes.

Our washer tech came, took care of it. Last month, we had a horrible experience. We're in Houston, 104 degrees, getting over surgery. The AC went out and we were without AC for two weeks. We reviewed the contractor and the Better Business Bureau has an F on the contractor, which raised a lot of questions as to why would they contract with American Home Shield if they have an F. And they have good reviews, but also bad reviews. So, that was very disappointing. They came the first time and didn't fix it. Next day, back to hot air, and they took a week for them to show up. The guy said, "I'll expedite this." No, they didn't. So, we had to chase them down. Finally, we bought out the contract and hired a regular guy and would get some reimbursement. We're hopeful that that will happen, but it was very disappointing. The techs were nice people and seemed to know what they were doing. The people on the phone were inefficient but were also nice.

In July 26 I place a service request for my dryer and stove, when the company came in they told me they need new parts, they submitted the quote to AHS and was accepted, but AHS will provide the parts, until today August 23rd we have not received the parts, my dryer and stove still not fixed and no one on AHS can trl me when the parts will arrive. I have called several times. First time they told me parts will be here August 14, then I called 8/15. They told me the parts department does not have a date yet, then they told me they will arrive the 21st, today they told me September 1st. I have been talking with many people and always ask for a manager o supervisor to see if he can tell me the date, they never transfer me with a manager, they always said they will called me back, they never did. Is so frustrating try to get an answer from them, they really do not care about the customers. Worst company ever.

American Home Shield covers many things. I still have the claim open with them, but the experience is nice. All my maintenance and the requests for service are good. It's worth it to take the warranty policy from AHS. I submitted a request online. And I had an assigned contractor. I got the notifications. I just had to make payment and it was all done. The second time, I called AHS. And without any charges, they fixed the issue. I'm happy about this unexpected maintenance cost with my heating. Because the heat and AC needed maintenance and it's costly. I know that I need to pay X amount, and I would get my service and it would be done, whether if it was broken or it was a tuning. I recommended AHS to a couple of my friends.

There were electrical switches in the kitchen that would sometimes get tripped and there was no power supply to that. Interacting with the contractor, Jet's Electrical, was easy. The only issue I faced was the switches again had an issue after the tech's visit. We tried to reopen the same request but there was a lot of misunderstanding between American Home Shield and Jet's Electrical. AHS thought that we were doing some kind of an upgrade so they canceled it. I told them it was not an upgrade and they told me to call Jet's Electrical to tell them to call AHS to tell them that it is not an upgrade. I was a bit annoyed because I had to do multiple calls rather than AHS speaking directly with Jet's Electrical.

The washer and dryer made so much noise. The part that kept it from doing what it did has worn out. It was part of balancing and kept it functioning where it was not annoying. The contractor is waiting for parts. Also, we had our AC units replaced and we had to go with whatever discount that American Home Shield had because the units weren't broken. But when you live in Las Vegas, you don't wanna have no AC for a month in the summertime.

I had a small leak in my air conditioner system and the contractor came out and checked everything out and made a couple of adjustments. Everything seems to be working well. My claim just before that was my air conditioner that had to be replaced. They did what they said they were gonna do when they said they were gonna do it, so I was happy and pleased with everything.

The air conditioner was out and it was hot. I called American Home Shield. They said Evolution had been contacted and they would be the one to come out and check my air conditioner out, and they should be in contact with me. Within a reasonable period of time, Evolution called me and told me they would be out. They came out and fixed it the day they came out, so I was satisfied. They were congenial and professional. They were two young men. One went upstairs and one was at the outside unit. They talked on the phone back and forth. They determined it was a fuse had gone bad up in the main box up in the attic. And they fixed that. One showed it to me. He put a new one in. And it has been humming since. It's 105 here now, so I'm keeping my fingers crossed.

Every time I would have an issue with the toilets, American Home Shield kept sending the same company and I told them before to not send that company back out because they came to fix the toilet and it was not resolved. American Home Shield told me that they were the only preferred vendor and that they were not sending anybody else out. But that was unacceptable. Recently, I finally got somebody different on the phone who listened to me, sent out a different vendor, and now, my toilet is working.

Sometimes, American Home Shield is really good. But sometimes, I've been very disappointed, especially with some of the providers that they offer and the wait time that occurs. Recently, we had an issue with our stoves. The person was able to come within a couple of days and figure out what the problem was, and was able to fix it the same day. So, that was pretty good.

I was very pleased with the company that American Home Shield sent out for the AC. They sent Cottonwood out on short notice. We had had trouble with our AC in the past. This summer, it was 118 degrees the day it went out and Cottonwood was busy with other customers, but they came out the same day, checked it out, and they gave the report by Monday. By Tuesday, American Home Shield approved the replacement because it was completely done. There was no repairing it. It took a little while to get it installed because they had to order it.

American Home Shield was responsive and they answered pretty quickly. As far as getting someone to come out, I was able to speak to somebody and request the specific plumber who had been out before for some different work and they helped me with that. The contractor came in, looked at the several problems we had put on this particular claim, and then went right to work fixing them. They did a good job. It was all pretty quick. They were professional and helpful. Everything went well. American Home Shield's coverage is excellent. Their customer service is usually good. I've had one or two experiences that were not 100%, but usually they fix it pretty quickly. As far as the price goes, they're not the cheapest people out there, but they seem to be one of the most respected and reliable.

So far, I have one claim, and American Home Shield covered it. And the ones who serviced my stove were professional, polite and efficient. AHS scheduled the repair within a week when I called. But I had to reschedule. The contractor called before he came. They came within the window of time that they gave me. The tech came in and I asked him some questions about the claim. It was wear and tear. The tech had to order a part. He told me that they could do online stuff. And suggested, next time I could try that. Because they could have figured out the issue easily that way. So I said, "Okay. Next time, I'll try it that way."

I called American Home Shield when the air conditioner stopped going and they contacted Emert. Then Emert contacted me and they were there within 48 hours, looked at it and said that we had a problem with the fans. They ordered a new fan. I told them I'd be away for a couple of days, and they said it was not a problem. When I got back, they put it in. Overall, I like American Home Shield. But I'm a little concerned because they put limits on the cost of repairs now, unless you go to the Platinum plan.

The man left my bathroom in disarray. He didn't clean up after himself. And he charged me for something that I wasn't supposed to be charged for. According to my contract, they either fix it or they replace it. He charged me $170 for plumbing which was not necessary. I talked to American Home Shield yesterday, and all they did was they removed an old toilet, put a new one in. No plumbing was involved.

I had some leaky faucets and valves, and American Home Shield took care of it. The contractor came out a couple of days after I submitted the claim and fixed them. They were great. But when I had an air conditioning unit replaced a year and a half ago, I didn't have a real good experience with the contractor. They had to keep sending people back to get it right. Then I was in the hallway and I looked upstairs, and the ceiling was leaking. So I called the tech back and shut off the air conditioner. The drain pan overrun was bent and it was leaking water and it was coming down through the overhead. I asked them, "Well, if the pan was bent, why didn't y'all fix it or replace it when you took care of that unit up there?" But I didn't get any comment out of that. Their people were a little lackadaisical.

The belt in the garage door broke and the tech from Michelin Garage Door, Ahmad, came within two days. He looked at it and said that it's gonna take a few days to order the belt because it's a special belt. It took 10 days and then, he came in and installed the belt. It worked pretty good. I'm satisfied with American Home Shield, because whenever I've called them, they've come in and took care of the problem. There's a lag time because they use third-party for their things but I understand that.

American Home Shield is very fast and right there when I make a claim. I called and made one. It was very smooth. American Home Shield reached out to me about a busted pipe. They sent the plumber out the next day. They called, checked and saw how they resolved the issue. When the plumber they sent wasn't able, they were able to reach back out to the office and speak with the supervisor, and was out the next day to get the issue resolved. He was nice. I was satisfied.

I had a couple bad experiences, but I’m okay with American Home Shield. One was about a stoppage and leakage under the kitchen sink. It went very well. The contractor did it that day. He finished it. He was very friendly and professional. Also, the cost is fair.

My AC unit downstairs stopped working and the whole claim process took five days. The technician that came from Myers told me that the downstairs unit not working forced the upstairs unit to work even harder. He fixed it and put a new capacitor in. He was pleasant. The issue I had with AHS was when I sold my home in Columbus, Georgia, the condition of the sales was to pick up a home warranty. I went with Home Shield because I've always had good service with them. I set up the home warranty for the new owner but two months later, they charged my account for a service they did in the home there. I got upset with it because I took the time to personally set this up in the new owner's name. I gave them that information but they didn't cancel out my account. Other than that, I'm pleased with them.

My very last claim was perfect. It worked like it did in the old days. But I had many contractors who didn't call me back. I wait a week, I call in, and AHS tries their best to get them but they're not available. I went through a hard time with my washer. It took three months and AHS finally gave me a new machine, which was very nice, but it was a big problem all the way around. But it wasn't always that way. It was never that way for many years and the contractor would get back to me within 24 hours.

The fan in the AC unit outside stopped working. We did the claim online as soon we noticed that something is wrong with our AC, which was Sunday evening, and everything was processed really fast. The contractor was here faster than expected. The gentleman was very nice and courteous. He explained everything to me and answered every question I had. The only thing is we always have issues with the type of AC unit that we have and it seems like people are not too familiar with this system. The tech let me know that he's gonna try to look at it and see if he can fix it and if he can't, then he would have to pass it on to somebody else. But he was able to locate the issue so he did a good job. Then, at some point, the unit stopped on me so, I called him back and he answered right away. He explained to me and told me to call him by 3 o'clock if it still did not cool down.

Working with the rep and the contractor was fine. Recently I had a claim for a garbage disposal. The techs got a new one installed. But AHS has increased the premium and cost of the people who come and fix the stuff too fast.

1. There is a leak in the downstairs AC unit, identified by visual inspection (Photo proof attached).

I recently put in a claim for some roof issues. They sent out a plumber, which was a little disappointing. But before that, the other claim for the dishwasher was fine. It seemed to be flooding. They replaced it, which was perfect. I also had a claim for my back door. During the storm, it was shattered. It had to be replaced. It's perfect now. I'm satisfied with AHS.

I've had a good time so far with AHS. Everybody's been quick, efficient, and professional. I had to get a new refrigerator and a new microwave because they were too old to be repaired. I put in the claim online. Had someone come out and look at it, and determine what needed to be done next. For the microwave, I paid out of pocket a little bit. The ones that they had that would be covered fully, didn't go with the kitchen, like the color. So in order to get the exact one that I wanted, I had to pay out of pocket a little bit. But the refrigerator was fully covered. Having AHS is very good because, especially after buying a house, I wouldn't have had the money to replace, especially not the refrigerator. So far, so good.

I like that with AHS, I'm able to call and get appliances fixed or get information about appliances that I have, especially in the younger years as a first-time homeowner. I had a problem with my kitchen sink faucet and used American Home Shield. When I submitted a claim through the website of AHS, it was very easy to identify what I needed to get to and submit the claim. Took about five minutes. Home Choice Services came out and was able to fix the problem rather quickly. They ended up taking off the faucet of the kitchen sink and replacing it with another one. They told me that the older one was all clogged with sludge and sediment and that was causing the pressure to go down. They were very good, respectful, and knowledgeable, and were able to complete the job in rather a quick time. They were punctual too.

Our washing machine went out. I called AHS and got the name of the company that was coming out. Three days after talking to AHS and they told who was coming, the company never called. I had to call them. They said that they would come in two or three days later. They told me they'd be here between 12:00 and 4:00. 4:30 came, but they never showed up. I called them back. They told me they were running late. They'd be here at 6:00. They never called. This was on a Wednesday. I had to call them Monday to find out what was going on. They had to order the part and we waited about a week. I called AHS on the 13th and they called the company. Supposedly, the company had the part, showed up on the 12th. But they never called me and told me they had the part. AHS had to call them and make an appointment to find out when they could do it.

There was a pipe between the dishwasher and the sink and there was a clog. We installed it new. We also had to remove a switch. GE Appliances came and they removed the switch. But we had another issue recently and AHS didn't even cover anything.

It was easy and productive when I submitted a recent claim with AHS. It took a little while to get the techs out the first time and the second time. But they did a good job. The first time they came out, they said nothing was wrong with the air conditioner. Then it completely broke the next day. A week later, they came out again. We were low on Freon and Freon has drastically increased in price. American Home Shield covers $10 per pound. And Freon was $180 a pound. So it was very expensive. But it repaired it. We also had a clog in the AC which they fixed. We also had to use AHS for our refrigerator the first year. We were like, "That came in handy.” Just not to have to pay a huge unexpected bill.

My garage door opener quit responding to the remote. I filed a service request through the website of AHS. They automatically connected me to one of their contractors. The contractor reached out within a few hours and scheduled a visit. They showed up a little before they said they would and took care of the problem. They diagnosed it within two minutes and figured out what was wrong. They were professional and business-like.

My air conditioner wasn't working. The tech that came out was great. He was there for an hour. He had it completely fixed.

The downstairs AC unit is not cooling. My interaction with the techs that AHS sent was great. They were very helpful and knowledgeable. However, no one contacted me. I had to find them and call them. By the time the techs reached me, it was a couple of days later. They have not repaired it yet. It was a compressor failure. They gotta order the product. AHS normally responds very quickly and you can use the online tools. Also in most cases, AHS sticks to the copayment. But some of the contractors that they utilize are not that great.

Submitting the claim with AHS is okay. But I know that for everything that might be wrong, all they're gonna do is try and repair it. Nothing's ever gonna be replaced. They had to replace the water heater one time. They put a value on it and we had to go out and buy our own. Recently, we had a claim for the air conditioner. It wasn't cooling. The techs that came out were good. They got it done within four hours after calling. It’s been good since then. AHS covers a lot of things. The pricing seems a bit high, though. For $800 a year, I would probably not carry it again next year because you could save money and then pay for whatever's wrong, get a contractor out to fix it versus paying 800 per year and nothing happens. That's 800 down the hole.

The garbage disposal with the circuit breaker kept going off. I submitted a claim on American Home Shield's website and the process was pretty straightforward. The website was super user-friendly and it was very easy to get everything I needed. I was given the name of the company and the general office line to be on the lookout for. Then, the contractor came out and they were really fast. They were really efficient and they only took 30-ish minutes to finish. They told me they were going to go through all the steps and that everything was good. They were able to reset something and they looked at the base. Everything's working perfectly now. AHS did what they said they'd do.

I had two claims with AHS, one about the refrigerator and another one about the air conditioning. The one about the refrigerator in my personal house has gone very well. The person that they sent out to fix it looked at it, told me what the problem was, called it in, American Home Shield responded right away, and they took care of it. The tech was a person who knew his business and since the repair, the refrigerator's performance has been excellent. But the other claim with the air conditioning was a disaster. It was in one of my rental properties and AHS sent somebody out there who lied about the problem.

I've had great service from AHS. Recently, they had some maintenance people come out to try to fix my refrigerator and there was some mix-up. The tech was supposed to report back to them that he could not fix it. So, I called AHS and now, I'm waiting on something from them to let me know what they're going to do next. Other than that, everything else has gone fine. As a matter of fact, I'm very impressed with the new system that they have. You just call up, they get the information, you tell them what you need, then they give it a quick result. So, I have no complaint about their reporting. Having the warranty has also helped me financially.

Our garbage disposal stopped working, so I did a claim to American Home Shield. The technician that came in was amazing. He walked me through what he was doing and explained to me that he had to put a new garbage disposal in because my other one had a crack in it. He hooked the new one up, and explained all the steps. Then, our washer was not draining right. So the technician came in and he was done in about 45 minutes. He ended up having to put a new drain pump in. Having AHS, I have security. If I had to figure out what was wrong with my garbage disposal on my own, I wouldn't have known. I would have had to buy a new garbage disposal, which is $300 or $400. The only thing is the rate went up almost $25 in the last year. So, I'm a little sad about that because we started off at $50 a month, and now we're up to $77 a month.

The claims process has been quick but I had one experience with AHS that I didn't like. Several years ago, they were offering a $100 discount, so I took advantage of that. I sent the money in time and they kept writing to me saying I owed them $100. And this went on for at least two years or more and I didn't think that they were reporting me to the credit bureau. My credit most of the time has been 800-plus and my score went down. I talked to them about it and after several calls, they finally said that they were going to send me some paper to correct that. But they haven't and that even bothered me this week.

I've had a great experience with American Home Shield. I just had them recently for the pool and the guy was fantastic. He ordered the part and got everything done. He was in and out of here within three days because they don't stock parts. I like 90% of American Home Shield's service people. They're usually very fair, but I've had ones that I wasn't totally thrilled with. It took a year and a day for them to do something. Because it started with the first serviceman that wasn't good. I said, "I'm sorry, he's wrong. Give me a second opinion." The guy said he was 100% wrong. One, it can't be fixed, and two, it needs to be replaced because it would cost more to fix than to replace it. They didn't replace with the exact same thing I had, and it was available. This goes back a number of years and it could have been the representative that I was dealing with because I never had that experience again.

I've been with American Home Shield since the ‘90s and the customer service was good in the beginning, but now it's gotten worse. They went to sending all their phone calls overseas that you can't really understand what the reps are saying and they can't understand what you're saying, and there's a lot lost. With this last incident, I’ve had my air out for over a month and they don't seem to care. I put in a service request. They called me back and asked if I would I agree to pay the out-of-pocket cost. They never pay for Freon. So, I said, “Yes. I'll pay the $500 for the cost that it would cost me.” Somehow, it got mixed up to where they were thinking that I didn't agree to that. So, they never ordered the part. About 10 days later, I called back because nothing happened and they said, “Well, you didn't agree to order the part.” Then they looked at the notes and they say, “Yeah. You did agree.” Somebody dropped the ball.

We're not happy with American Home Shield at all. We had a water heater go out. They told us the water heater completely sprung a leak and that a dealer in Carroll where we live was gonna do it. I called that dealer and they said, "No, we don't have time to do it." We were going to go forever without a water heater. American Home Shield dropped the ball, and we had to buy a water heater ourselves. I was getting nowhere with anybody. They never did find anybody to fix it. We ended up having to pay for $1,200 for ourselves to get it.

American Home Shield is very efficient, and their website is very good. When my garage door didn't open and close properly, I requested for service and the repair man had to replace a wire. He was very good.

First of all, it’s hard to understand the representatives of American Home Shield due to their heavy accent. My AC unit stopped cooling, the diagnosis is a leak in my evaporator coil. American Home Shield refuses to repair my AC because they claim the damage is not wear and tear. My unit is 20 yrs old and I live in Florida. I have been w/o AC for three weeks due to their slow process. I have a daughter that takes chemotherapy and after Chemo she is so sick and she has to come home to a 90 degree house thanks to American Home Shield.

We had a plumbing leak, and when the plumbers came out, they made two holes in the ceiling and indicated that a plastic gauge would need to be fixed or replaced. They told me they would call me within the week, but I never received a call from them. The home warranty company never resolved the issue, and this went on for about three weeks. Finally, one of the representatives from the home warranty company indicated that I was out of my one week window, and since I didn't complain earlier, they wouldn't be able to resolve it. I said, "Well, I've been trying to call y'all and nothing came from it."

The AC went out. I submitted a claim through the website of American Home Shield. It was easy. I had no issues with it. I meant to call them because I still had to pay for them to fix it. I'm trying to figure out if I have the warranty, why am I paying $300? Whatever the issue was, maybe it wasn't included. The tech said he went out there and did something. Then, he said that the Freon was low, so the Freon was replaced. Everything's perfect now. Overall, I like the convenience of having AHS. Instead of having to go online and search for someone to come out and pick something, they pick for you. They were fast with sending someone out, and I had no issues. The rate is constantly going up, but you get what you pay for. I'd tell others that they should get it.

American Home Shield has been good. Usually, they're a reliable service. When we have issues, they get someone out right away. They recently had repair people come out and try to troubleshoot an issue we were having. They were professional and knowledgeable, but they weren't able to recreate the issue so they weren't able to repair anything.

I had some plumbing issues a couple of weeks ago. We submitted the claim on a Saturday or a Friday evening outside of working business hours. The plumber came out midday that Monday and got it resolved pretty quickly. They were very friendly and seemed very knowledgeable. They did a good job of troubleshooting and figuring out what was causing the problem and everything was left in good shape.

The prices have recently gone up significantly from when I started. There's a $30 change. Of course I want a better bang for my buck. I'm not happy that the prices keep increasing. But I like the ease and less stress in having to look for a handy person to come out. American Home Shield has their own bank of people, and I have been pleased with their services. Very easy and efficient. I just went on AHS' website and made the claim. I recently had someone come out and fix my oven. He did a nice job for me. Problem solved.

I have been with American Home Shield for over 10 years and I have had a good, not a great experience with this company. My experience with customer service regarding the assigned service company’s technician not showing up, lying about me not being at the time he said he show, which was not the set time frame. The issue for me was not being heard although I have tangible evidence not just his word. In addition, after voicing how I wanted another company and told it’s “… not in their policy to change service providers..” So you are going to force me to deal with a company’s employee who has integrity issues!

Diamond Garage Doors & Openers came out four times for the same issue, and they call themselves skilled technicians. Even the supervisor couldn't figure it out. I was paying a service call for every time. They kept trying to get me to buy a part that I didn't need. They wanted to sell me new sensors and shields. They also wanted to sell me a brand-new garage door opener. That's not the company that should be representing American Home Shield because if they did it to me, they did it to other customers, trying to sell them a part that they don't need.

I have the Platinum contract with American Home Shield and I have to pay $125 upfront for them to look at the problem. But sometimes there's a situation where I may have a problem or I may not have a problem, and they could charge $125 just to look at it, which is okay. I agree to that. But sometimes I wish they would come out and look at it for free to see if there is anything wrong.

The dishwasher door would not open. I submitted a claim to American Home Shield online. The app was very easy to use. I just submitted the request and they contacted me. The company who was going to do the repair contacted me to let me know they were on the way, and they came out and fixed it. They were wonderful. They didn't have to repair much. They just had to fix a base plate. Overall, AHS takes care of all these little things that need to be taken care of. It's covering those things that we weren't expecting to have an expense for.

American Home Shield’s customer service has been very good. They answer the phone on Sundays. The technicians that they send out have been great. There was nothing that they didn't handle. They don’t always get it right the first time, but then if they come back, they say, “Okay. This is what we needed. Blah, blah, blah.” Then they figure it out. They keep raising the price up, but the overall warranty and the coverage seem good.

I've dealt with American Home Shield for about 23 years. I recommended them to my sister and everybody else and my son. I recommend them all over the place. Submitting a claim used to be a lot better than it is now, but I'm from the old school. I like to talk to people, and not a computer. The service has always been good and fast. I had one experience with the one contractor, and he was a nice person. He just didn't know what he was doing. He took my washing machine out on the patio and bought parts and finally said, “I can't fix it.” I was without a washing machine before he finally decided that it needed to be replaced. As soon as he said it had to be replaced, AHS replaced it immediately. They asked me what I had before, and they got what I had on my other machine. So, it was an upgrade.

I submitted a claim for a faucet in each of my bathrooms. They got a contractor out to me in a couple of days. They weren't able to fix it in the first round and they had to order some parts. But once those came in, they returned and installed them. With AHS, it's been hit or miss with the contractors. It's either they're inexperienced or their hands are tied by American Home Shield. So, they can only do so much for the repair. AHS doesn't incentivize its vendors to do the job correctly. They hamstring them with the decision matrix that they put around them.

We had someone come out and check our plumbing. We had a leak in the bathtub. I went online first because I reviewed my contract to make sure that what I needed done was covered. I found exactly what I needed. I pulled up my contract and everything was right there. It was easy to get. The contractor gave me a call the day they came and they said they'd be here in about 30 minutes, which they did. It took them about an hour to complete the job. They fixed the leak and replaced the washers in the faucet in the bathroom. They cleaned up and left. They did a good job. American Home Shield is a good investment. I've been with them for almost nine years and I've used them quite a bit. They did my air conditioning, heater, furnace, and refrigerator. It's a very good coverage and their price is good. Over the years, it has gone up a few dollars but not to the point where it's over-bearing.

We did a claim for the icemaker that's built into the kitchen. When we called, American Home Shield said it wasn't covered. The people you talk to initially don't do the work but they were very pleasant over the phone and they got people out as fast as they could. I also did a claim when there was a leak in the master bedroom closet. The guy that came out said it was because our gutters needed to be cleaned out. I had someone come in and clean out all the gutters. But when the next rain came, it was still leaking. The techs could either be not wanting to do the job or saying things aren't covered when they could possibly be.

I submitted a claim right off the bat. I was so lucky I had the coverage. My washer quit and the rep was a real sweetheart. He came the first time for the first problem and said he would be back. He brought the parts and put those on. He did a good job and kept everything clean. We thought we had that unit fixed but turned out that fix wasn't quite it. The second time, he figured the issue was something else. But he couldn't buy that part. So, that's when AHS said they would get us a new washer.

Last month, my air conditioner went out. The tech got out quick and they were great. Usually, the contractors AHS sends are helpful and they get stuff done. It's just difficult sometimes to find somebody who comes to our area. So, that's sometimes the thing that takes a while.

Having AHS is convenient. You don't have to worry about finding a contractor. Their website is easy to navigate but sometimes I'd like for there to be more definitions. Other than that, they've had to replace a microwave, dishwasher and garage door opener. They've also done my furnace, washing machine, dryer motor and a fuse in my refrigerator. They've replaced our plumbing too. Sometimes the vendors they send are a little hard to reach but overall, the claims process is pretty good. With the furnace, we had to pay a little out of pocket. Also, when they re-charged the AC, only so many cans were covered and we had to cover the one extra can. But it wasn't anything crazy.

Three months after we bought our place, the air conditioner went south on me. That was back when it was $75 to have a tech look at the unit. AHS did that and gave me a new air conditioner. In the eight years I've had the warranty, they have replaced a washing machine, refrigerator, garbage disposal, furnace, and toilet. But now, it's 100 to have a tech come out.

It was easy to get ahold of American Home Shield and get everything set up. Unfortunately, I had to wait five days for the technician to fix my AC when it was 120 degrees out. The capacitor blew out. It's an easy and cheap part to fix but I'm disabled so I can't do that anymore. That's why I have AHS. Other than that, the technician was very professional and quick on the job. The only downside is on some of the coverage for ACs and heaters, there's a limit on it but there's nothing you can do about that. AHS's price isn't bad but it sucks to spend 120 bucks for a $100 part and a tech doing less than 30 minutes of work. But it's still cheaper than having a tech come out.

It takes a while for somebody to come out and then it takes a long time and multiple trips before the problem gets resolved. Recently, I had incidents with my refrigerator, stove and air conditioning. Sometimes, the contractors had to order parts and it took more time. Plus, when the part came in, scheduling the net visit was a problem. Sometimes, the claim went on for two months. Other than that, AHS has taken care of everything so far.

I love American Home Shield. I don't have any problem with them. Submitting a claim was fine. The first time, I didn't know exactly how to do it, so I got the wrong receipt. The man at Home Depot gave me the wrong receipt. But since I knew what kind of detailed receipt to get with the model number and all that stuff, then it was fine. It only took 10 days. The AHS customer service reps and the coverage were great.

Everything is so easy and quick. If the techs don't finish the work, they keep coming. Recently, my washer got totaled and they weren't able to repair it. They gave me a check to which I had to pay more on top for a new washer. When something needs to be replaced, you have to put a lot on top. Like when they changed my disposal, I told the tech, "Look, my disposal was bigger". He then said, "This is what the company is giving you." That time, I didn't know that I could add myself. The guy said, "I have one in the truck, I'll bring it to you." But it's still good working.

My AC went out twice in one week. The first time with A-US Air, it took a couple of days for a tech to come. The second time, it took four days because they didn't have any openings. The same technician came out and he knew exactly where to go and what to do the second time around. He was very professional and he didn't shy away from the questions I had. He was brutally honest too which I appreciated. That's why I liked him. Plus, he was able to fix the issue.

I had a dryer that wasn't heating. They sent a tech who repaired it on the first visit. Sometimes, AHS doesn't have the best vendors but this time, I had a good experience with them.

Most of my experiences submitting a claim were fine. I was able to set up dates to have the contractor look at the appliance to either repair or replace them. I had a claim completed a couple of weeks ago for my washing machine which stops spinning. AHS said they would have a fairly local company reach out to me. That company sent a repair lady and she assessed the problem to be so severe that the washing machine would need to get replaced. She turned in her report and I day later, I got an email from AHS and they had pictures and descriptions of replacement machines that were available or the option of a Lowe's gift card for the value of the washer. I was able to choose the machine I wanted that was comparable to what I had. There was no money that had to be paid extra. Delivering the washer had a window of six hours so I needed to be home and miss a day of work. But we were able to arrange a delivery date and time and then my new washer came. Yay, indeed.

American Home Shield is 5-star rated, wonderful and very quickly replies. It’s the same thing with Patrick Murphy Plumbing. We used them twice and they were very professional and had good communication. They’re a solid plumbing company and I highly recommend them. The first time they came out was to fix a garbage disposal and the second time, they came out to fix a leaky faucet. People should sign up and get the service with AHS. It’s money well spent.

The service of AHS has been great. We had claims for our oven igniter, the shower handle, and a leak. Everything went smoothly. Everything that we've had serviced has been covered under the repairs. The techs have also been professional, on time and very explanatory. Any time we've had someone come out, they take time to explain to us what the issue is and what we need to do to resolve it. The interactions with the actual technicians have been great as well.

The garage door opener went bad. I didn't know what was my coverage with AHS. I thought it was not covered, so I got it fixed. Then I tried to file a claim. They said, "No, you cannot do that." They weren't able to help with it at all. They didn't even respond to my emails or calls. They were minor repairs. But that was a major point that was a deal-breaker. I understand it was my fault, but you can still file the claim. It's also getting too expensive. I don't think appliance fixing is that expensive. I'm paying $720 per year on insurance and then they charge a minimum of $100 for visiting. That's straight away $820 if one of my appliances goes bad.

A lot of these things, I can resolve myself, but I'm incapacitated with some illness. So, I use American Home Shield. Plus, I'm a broker, and I always have my real estate people recommend getting AHS. The tech came out and fixed the air condition in 10 minutes and left. Put in a new capacitor. But the guy that first looked at the double over under oven didn't understand it. He couldn't even communicate with me as to what he thought it would be. He said, "I have no idea. I'll go back to my manager." That was the end of it until I called. He didn't have any answers. He just walked away from the thing.

The reps did an excellent job communicating and letting me everything I needed to know. I filed a service request for the air conditioning which started leaking oodles of water a few weeks ago. I was very pleased with how quickly they got a technician out. It was within 24 hours and this is a busy time of the year. They were able to repair the AC and it's doing great.

Submitting a claim to American Home Shield is very easy. I usually do it on the phone. Although, there have been a few times we've done it online. I had a recent claim for the AC. There was some noise coming from the outside unit where the fan is. The reps were very helpful. They gave the company name and phone number. Then the company contacted us prior to them coming out and gave us the name of the technician and the time that they would be arriving. The tech was excellent. He was very helpful and professional, and he communicated very well. Everything has been working great since the repair. They ordered the part and came back out. In fact, it was one of the few times when they arrived at the time they said they would. So, that was really nice.

The amount that American Home Shield charges me for having somebody come to my house is $125. I can get the same fix by calling a local handyman for 50 or 60 bucks. So, they grossly overcharged. They might come and do a five-minute repair, and you're still going to be charged $125. If it's a three-hour repair, it's still $125. So, it seems to be excessive, but I understand why. So, I don't hire them and I get somebody else.

I had a leaking pool filter. The turnaround time was less than half an hour. Their contractor Expert Pools is always on point. I've had a few service calls with them and they're very quick to respond. When they came, they had the top part of the filter available and they could fix my leaking filter on the spot.

I like the peace of mind I get with American Home Shield. Recently, I had claims for a dishwasher, oven and refrigerator. The same Sears tech came out on two separate dates. It took a bit of time but we're in a rural area so it's not bad. He was friendly and professional. I'm still having an issue with the refrigerator. The tech said he was gonna have to research the part. This is on Sears' end so it's not American Home Shield's fault. He scheduled a date and said that if something happened, they would go back to American Home Shield and see if they could get a replacement.

The guy came out and saw that he had to go through the wall and they had to tear the wall open and get to the pipe. He let me know that American Home Shield didn't cover that so I had to pay for that. As long as they fix the pipe, I was cool. The guys came back and repaired it like they said they would. It was a good experience with American Home Shield. I also had a claim for my air conditioner and the tech said it'd be a couple of days. He repaired it and then, it went out three days later. He came back and fixed it so it’s been good. I used to repair everything. But I call AHS for anything I can't do.

American Home Shield got me help as quickly as possible. The company they worked with is really good. We had to have the air conditioner repaired. It wasn't working correctly and it turned out they needed to change a circuit and add Freon. I had to pay for Freon. They covered $10 per pound, and the Freon is $120 per pound. It’s really expensive but it is what it is. In this particular case, it wasn't a benefit because I paid $100 service fee and then ended up having to pay for the Freon, too. If I just called an AC guy myself, then that $100 would have gone towards part of the Freon and the service call. Other than that, everything was great. For future repairs where I don't have to take on a big expense like Freon, it will probably be fine.

I had a recent claim to American Home Shield for the air conditioner, and my experience was really nice. The process was easy and convenient. The two technicians were very courteous and professional, and explained quite a few things to me. They had to replace one little thing. I've had them twice now with American Home Shield, and they've been really good both times. Having the policy reduced the amount of cost that it would have been for us to have called somebody to come out and take care of one electrical problem in the air conditioner.

My air conditioner stopped working. The technicians came out the same day. We could have had American Home Shield supply the parts but we would have had to wait at least two weeks. Because it was well over 100 degrees here, we couldn't wait that time. So we ended up paying the difference between what American Home Shield would have paid if we let them get the parts, and what the technician had to pay for the parts. It cost us a little more but it was worth it to get the job done more quickly.

The reps from American Home Shield are very responsive and timely. I like the service and the technician. The one from Fox came to fix the air conditioner and didn't know what he was doing. But the second tech was good. The AC is now working the way it should.

Phil's Good A/C did a good job. The AC wasn’t cooling and the guy figured out what was wrong with it, and fixed it on the spot. American Home Shield’s customer service was pleasant, friendly and tried to figure out how to fix it. I have had trouble with AHS in the past but it all got resolved and they seem to hold up to their part of it. We had a claim on a refrigerator and a dryer and it's supposed to be if they can't fix it in three visits, they would replace it. Instead of doing that, they sent another company out, which came out numerous times. Then, that company was supposed to tell them that they couldn't get it fixed and that company passed the buck. Another company came out. It took us nearly a year. But AHS finally replaced the refrigerator because they couldn't fix it.

When making claims with AHS, I call, they collect their $100, then I wait probably a week for another company to call. Then that company calls, schedules a time, and they eventually show up, make an assessment. They wait for parts to come back, and make another appointment, and hopefully, it's completed within that time frame.

My unit stopped cooling and the techs put some coolant on it, and the unit started cooling again. Then about a week and a half later, it stopped cooling again. So, I called again and the techs came out and said that I needed a replacement coil. I had to do multiple follow-ups during the claims process. The company that I was trying to work with had a call center based out of India so it was extremely difficult. Then, I called American Home Shield and ran into the same issue. And then they told me that A1 Air Conditioning stated that the claim was denied. They bamboozled me.

We’ve used American Home Shield since we moved in, for different things in the house, mainly plumbing. I like using them. We're not the first people to live in our home and it's coverage for it. Also, I like the communication with them. When we call, they say within 24 hours but it's always less than 24 hours before they reach out to us. I’d recommend AHS. I refer them when they ask as well. I like their contractors.

I had a claim for the dryer recently with AHS. They got right on it and told me who would be the service provider. There was a part that the tech replaced. It was a positive experience.

My dryer was making a whole bunch of noise and not drying very well. The techs got there when they said they were, but they were a little booked at that particular time. I was on vacation so it worked out okay. They got there the next day after I got back, so it was fine. They fixed it that day. They did a great job. The dryer's been working perfectly fine.

I like that AHS has a low monthly fee for what it covers. Then, when appliances or something has broken, it's covered. Recently, my dishwasher was backed up. Water wasn't draining out of my dishwasher. It was staying in the dishwasher. Then all the racks that you pull out to put your dishes in were corroded and busted. The spokes were falling off. It was just creating a problem. So they unclogged it. They ordered two new racks, and then fixed them and replaced them. The techs were very professional, non-intimidating, conscientious and speedy.

It was June the 17th when I called the contractor. They didn't come. I called American Home Shield. The initial complaint was my larger unit was not cooling. So, I turned it off. I stay in Arizona. And at the time it was 117, 118, 119, which yesterday was 115. AHS gave me them to come out. The guy came out that Saturday, which was the 23rd. Because everybody wanted air conditioning people. That was Monday. I waited. He didn't come out until Saturday. When he came, he said that he checked the Freon first and told my husband and I said, "You need some Freon." He said, "Checked everything else." He said, "But I'm gonna tell you this," he took us around the house to the unit, "whoever did your unit last time," which a guy had come out in February from Same Day Air because the heater wasn't working right. It was the heater then. The same unit, but the heating side.

The air conditioning unit wasn't turning on anymore. I called American Home Shield and it was very easy to submit the claim. The contractor called me and told me that they were coming out. The guy told me that his son would be coming and that they were located in Modesto, which really surprised me because we're quite a ways away from Modesto. It's almost a two-hour drive. But the gentleman that came out was very professional and nice. He told me exactly what he was doing. It was out of here very fast. He had the parts with him that needed to be replaced, and it was awesome. I was very pleased with their service. The only problem that I had was that we were in the middle of a heat wave and I had no air for five days. It took five days to get someone here. But I understood that. They were extremely busy, and they got to us as fast as they could.

We recently had a repair done on our air conditioning system and that worked well. Our unit was not cooling and I wondered if it was the thermostat or something funky, but it was a little electrical part that the techs figured out. They replaced that and they were great. American Home Shield did a good job picking an experienced and friendly contractor to work with.

The dishwasher wasn't draining. American Home Shield's website was easy to use. I'm an old lady that doesn't know technology, and I'm able to navigate it. American Home Shield let me know right away who was gonna do the repair and then the dishwasher was fixed within a couple of days. I was completely satisfied with them. I'd recommend them.

American Home Shield's service is fair. I had a claim for my faucet and a water leak. I had a claim for an air conditioner that they wouldn't fix it. I had a wall unit and they said they wouldn't fix it because they said it says it was a window unit even though it's in the wall. I had texts and everything where they told me this would be covered. But when the guy got there, he said it was not covered by my plan. American Home Shield gave me back my service fee because I asked for it. Other than that, they fixed the rest of the repair. I'm paying like $88 a month for American Home Shield and I still have pay a $75 service fee. I wonder if it's worth it. But most of the claims that we had were more than that so I'm okay with it.

I had a guy come out for a plumbing issue. I told him the leak was coming from the bathroom somewhere behind the wall. We didn't know where, but it was leaking down my garage. He looked at the ceiling and said he couldn't do anything and then left. He said I had to get some other people to come in to do some research or to check for mold. When the plumbers came out, they changed the inside of the tank. It was something I could have done, but they said that if I did it, it would void some warranty. The plumbers said they couldn't do anything until I had an asbestos sample and also for mold, and then they were gonna come back out. Then American Home Shield said that they don't cover it. So I went through my home insurance and once they do all the work, American Home Shield will send that plumber back out without charging me for him to fix the leak.

Every time I need something done, American Home Shield sends somebody right out to get it repaired. I had the garbage disposal done, as well as the shower, the faucet, and the dishwasher. They got the work done in a timely manner. I talked to one of my friends about getting the same warranty because the company is good.

We put in the claim a couple of weeks ago for our garage door to be fixed, and we have not been put on the schedule for it to be done. We already paid the initial deposit of $100, and our garage door is still messed up. But any technician that's been sent out to the house has been perfect. The only thing that kind of ticked me off when it comes to American Home Shield is the simple fact that I have the highest claim that they have but when a garage door is broken, they will not do the balancing and they will not replace grills. All that is still part of a garage door in order for it to open and close. That makes no sense to me, and there is no plan that will cover that at all. They really need to take into consideration that if something can't get fixed without something else that they know they don't cover, they need to specify that either in their policy or discount the price. But I have yet to find out if anything else is really nonsensible besides that.

Submitting a claim is very simple. I submit a work order and pay my fee and then American Home Shield sends somebody out. The issue gets fixed or it doesn't get fixed and I have to replace it. So there are a few things that have been not in our plan. When I had to have the garage door fixed, the issue was the spring broke and that wasn't part of the plan. But every time I've ever had to use American Home Shield, they've been very responsive. One thing that I don't like is that as soon as you put that ticket in, they automatically charge you that fee right then and there, even before they dispatch it to a company and the company comes out. I find that odd.

I like the coverage and the ease of getting a service call and getting a claim filed and then getting the replacements when I needed replacements. The claims process is pretty simple. You go online and file a claim and then American Home Shield arranges the service. It works pretty seamless. The only complaint is the amount of increases I've gotten over time. Ten years ago, the rate on my primary residence was $55 and then it went up to $130, which was way too much. That was why I dropped the coverage on the primary and only have it on my rental.

American Home Shield is worth the value. We've had it on two different homes. We had our hot water heater replaced in our first home and the cost of that was over what we had spent in all of our monthly premiums. Then in the second home, we recently had something break on our microwave and our stove. So we called American Home Shield to get them fixed. The tech was really great. He was professional, on time, kind, and very quick.

I liked it when American Home Shield said that it doesn't matter how old my appliances, air conditioner or heater were. I could still get coverage. When the fan in the attic went out, I just called AHS, paid the service fee and the contractor came out and repaired it. The tech had a great attitude. It was hot in the attic and he persevered. I have recommended AHS to my father.

My AC unit compressor blew. Comfort First had to come in and replace the compressor. That compressor blew. I had to go through AHS to get the contractor to come out and replace it again. That one's working now. The technicians were very professional. I've had AHS for a long time. I've had the furnace and garbage disposals replaced. I've had my microwave and a dishwasher worked on. I use their website every time I have a claim. It's easy to maneuver. You gotta get down to the nitty-gritty to make sure it's covered. Otherwise, when you call it in, they find it's not covered, and you don't get it covered. That's just part of the contract. The price has gone up, too, but otherwise, it's good. AHS does what I ask.

I've been with American Home Shield for quite a while and the biggest benefit of having them is it saves out-of-pocket expense. The overall service has been okay. As far as customer service is concerned, things were resolved. It just took a minute. It's just hard to understand sometimes when I'm trying to communicate. But I understand they're doing their job the best they know how.

American Home Shield has been so good. I call when I have a claim and customer service has been great. I had to replace the pump of my swimming pool and they sent some really good pool service men. I had other claims as well such as replacing gears and some plumbing. I appreciate the good service they provided and being very patient and nice with me as well as courteous and professional. I do need some more service done by American Home Shield and I will be calling them.

The refrigerator stopped getting cold. They assigned a repairman and he couldn't repair the part. They tried to order the part and it took longer than I expected. But the way things are now, everything is back-ordered. Normally, they get stuff resolved in a week or so. So, they emailed me and told me they were gonna replace my refrigerator. They gave me E-funds and we were able to go online and find a replacement at Lowe's. I highly recommend AHS. It covers everything in the house.

The AC wasn’t cooling good when we called American Home Shield and it took three days for the technician to come to us. Before he came, it started working. He checked it and everything was good. But in those days, Vegas was much too hot and the AC unit was so old, which was why it did not have the capability to maintain the temperature according to the weather. AHS is good but sometimes, their contractors are not good people because five months ago, I had a bad experience with them. I called them for the change of two electrical outlets and the guy came and said he was only allowed to change one. I told them my policy was to request three services from one department. At that time, we were paying $75 for each visit and now, it has gone up to $100 for each. The price is high.

AHS has a fairly reasonable cost and it doesn't break the bank. They've done good by me and everything has been fixed within a reasonable amount of time. Recently, I had a new air conditioner put in. The tech was very pleasant and gave options of two different kinds of air conditioners to pick from. He recommended one of them which I went with. I had to have it inspected and that took a couple of days to get done. Some adjustments had to be made. Outside of that, everything is fine.

If I could leave 0 stars I would. Absolute scam of a company if you have an appliance with an issue that is difficult to fix. It’s been over 3 months since I reported an issue with my dishwasher. They’ve sent 3 different licensed, qualified and certified professionals to try to repair, and all 3 have said they are unable to repair. Instead of taking the word of those 3 professionals and deducing that it needs to just be replaced, they insist on sending a 4th technician to continue this endless cycle. This company refuses to hold up their end of our contract and replace my covered appliance when it is not repairable.

With AHS, I have to wait a week to two weeks to get any services because we live in a rural area and they have no contractors up here contracted through them to do the work. I've heard from other people who have worked for them that they don't get paid enough to do the job which is why they walked away from being the umbrella of home warranties. Other than that, we haven't had any issues. Recently, the heat pump was producing air that got too cold and it froze up. The tech overbooked himself by accident. It was irritating to have to wait, but it was understandable. He got to the job and they were able to get rid of all the ice and get us going.

My experience with AHS has been good. The only thing that's negative about it is they haven't updated the log-in. So every time, after I try to take care of any of the stuff online, it keeps throwing me back to 2022, so I will have to call in. We put in a claim for a dryer issue. The claims process was very smooth. It was automated and it was quite hands-off. And the people that they sent over, I couldn't say anything but super nice things about them. There was a second claim I put in. It was for an AC unit. Both of the technicians were very knowledgeable, professional, and efficient in terms of what they had to get done.

I had an issue with my dryer. It was not heating up and then it was making a loud noise when it was on. I put in an online order with AHS. The tech that came out was good. It's doing well now. But I don't like the American Home Shield customer service. It's really bad. Someone just spoke with me last week and once I started talking about customer service, they hang up the phone on me.

It takes a while to get to someone when you call American Home Shield. They also don't cover certain things that I thought they do. I have the highest coverage with them. But if I have problems with flooding, they say they don't cover it. I pay my $100 every month and I don't see why if the flooding damaged something, it wouldn't be replaceable. Additionally, sometimes I have trouble with the people that American Home Shield sends out. They send out people who do the first assessment first. Then you have to do a recall for them to send somebody else out if you don't like the work that the first people did. It would be better if I could find somebody to come in to do repairs. One person they sent didn't do a thing. But they rectified it and sent somebody else.

Air Squad Heating did a good job on our garbage disposal that stopped working. The repairman diagnosed it right away then replaced it.

I would recommend AHS. A contractor recently came out, did a survey of my leaky roof and fixed the problem. I had a couple of follow-ups for a plumbing issue. I called because I didn't know what to do, if I should put in another request online. They explained to me on the phone that I could just do a follow-up request on the website.

American Home Shield has made some improvements. Years ago in Texas, we had them and weren't happy with them at all. But I'm very happy with my recent claim experience. When I turned on the dishwasher, it flooded the kitchen. It looked like it was coming from both the sink and the dishwasher. I had a bit of a problem at first with American Home Shield because one is considered an appliance, and one is considered something else. They had to make it into two different claims. They didn't have any way to do it the way I wanted them to.

American Home Shield does an excellent job. The price has gotten high but they provide what's necessary. It's difficult to get through by phone but they have improved that. Most of the time, the claim gets resolved. In another market, they always wanna decline the claims but so far, we've had a good experience here. I refer everybody to American Home Shield.

There's usually a quick response time from American Home Shield. When we filed a claim for a gas leak, they were efficient. But I didn't like the fact that when a plumber came here to do the job for a pipe that was leaking, he said he didn't have a part on the truck, so he needed to go to another job to get it. He said he'd be back in an hour which turned into four hours. Another time we called American Home Shield to get a pipe fixed, their contractor damaged my laundry room so bad that we had to take the flooring out. My wife and I were left to clean it up. We're paying a monthly fee, so we would like better quality professionals to come out. Other than that, American Home Shield is a great program.

So far, I like the fact that there are not too many out-of-pocket costs. I had a pipe behind my shower that was leaking. I just paid the 75 for the service fee, but everything else was covered. The tech was amazing.

I like that with AHS, the issues have always been resolved. They've always been very timely and professional. I had issues with my air conditioner recently. The person who came out was very timely. He replaced the capacitor and added more Freon.

I'm pretty happy so far with AHS. They have been surprisingly good. Insurance companies are notorious in serving you. But they have been very responsive. I also probably have saved enough money to pay them for two years. I pay $60 a month, and that's $700 every year. So it's good to get some of that back. When I had a dishwasher problem, I called them. They sent a technician within three days. He said he needed to replace a pump, so he ordered the pump. Three days later, he came and replaced the pump. I also got a new dryer from them today installed. Because the old dryer had a problem and it wouldn't work. So they said it needed replacement. Then the garage door wasn't working and they replaced that also.

I didn't like it when AHS eliminated in person contact. You can only contact them now by email through their web page and if you need to talk to somebody, it's pretty difficult. And it's farmed out overseas. That used to be local. But other than that, they've been reliable. I've had them for so many years now and the service has always paid for itself. I've had service on the water heater, AC, and electrical. I pay the monthly fee and I pay the service fee when the techs come out.

We filed our claim for the water heater on Saturday and American Home Shield contacted us and let us know that they had sent the request to a provider, and they will contact us on Monday. The tech did an excellent job. The water heater had to be replaced because it started leaking so there was nothing they could do. There was no repair to it. AHS has been excellent at everything that we've ever had done. If something ever goes wrong, I don't have to come up with a gigantic hunk of cash all of a sudden to fix something because I pay in a certain amount every month and if I have a problem, it's taken care of. It costs me $100 service fee.

I had a problem with the sink and I called AHS to set up a service. No more than two days later, the tech came out. I had a stopper in the sink that didn't work and I thought I'd have to replace the whole thing. But he went in with a WD-40, a couple of little tools, and was able to fix it.

When I call and have a problem, AHS jumps on it and they've always been timely. And I've never had any bad luck with the contractors that they send. Recently, the AC wasn't working. The techs came right out and they found out that there was a clogged drain from the AC. They cleaned it out and it's working fine now. The claims process was easy and it went very quickly.

My air conditioner lost all the Freon. The contractor didn't find the problem at first. They turned in my claim so I had to call and reinstate it. I did that by phone and it took several days to find the problem. The contractor called me the same day and told me who they were and their phone number. They had to do some testing because they filled the unit up with Freon that first time. But in two days, it went out again. So the tech started looking for the leak, and finally found it inside the house in the coil. He had to replace the coil. I was very pleased with him. Overall, American Home Shield has been very good to fix things. I like it because I can just call or text in and get results pretty quickly.

The warranty has a good price at $90 a month. I had them repair the kitchen sink that sprang a leak such that I had water everywhere. I had a plumber within an hour. He was most gracious and I liked him quite a bit. It was just one pipe that needed to be replaced. He's coming back for a second problem that we have.

When I have a claim, I go on the computer and put in a request. American Home Shield almost immediately sends me what company it's gonna be and either I can wait for a day or so until they call me or I can call them right away and let them know that there was a request sent in and give them the number. A lot of times, they'll call me back that day. The last time that I had a claim, the guy came out that day. The coverage is really good.

I filed a claim online when I had an AC issue. It was a really seamless transaction. I went on the American Home Shield website, said what I needed to be done, and then they had somebody call me. Then I received who would be coming and they would contact me a few hours before arrival. The tech was very knowledgeable, prompt, and completed his work on time. The warranty program is easy and convenient and it's in your back pocket if you ever need it.

The claims process went pretty smoothly according to the contract. Our fridge was not working and the tech that came out was excellent. Fortunately, he had a part on his truck to replace the part that was broken for the blower. Overall, the price of service with American Home Shield is good. But their call center is in another country. I barely understand their English. Doing the first call was difficult. We're unhappy with all the companies using foreign call centers to save a few bucks. But sometimes I get an American English speaking person here in the States.

The air conditioner went out upstairs. I sent in a claim and the contractor called me that evening, even though it was past business hours and got me scheduled for the next day. So, they reacted very quickly and professionally. They were very on time. The tech did exactly what he said he was gonna do. Everything is running. There are times I'm working and I can't just stop to be a mechanic, so it's nice to have that access with technicians through American Home Shield. They're the only company I've had for a home warranty over two houses, so far. I would recommend them. But I wish their website had a sub-comment section when submitting a claim online because some people aren't mechanically fine.

I loved American Home Shield in the past. For the last thing that they just came for, everything was great. But I've had a problem with something that happened last year and it was very complicated and it took about 20 phone calls. I have a heater that heats the flooring. They had a guy come fix it. When he fixed it, he said that we should give it about an hour or two and everything should heat up. But a day later, it didn't heat up and he wouldn't come back to the job. He said to replace the part. I sent American Home Shield the text from the contractor, and I had to find him because no one works on this stuff.

I can call American Home Shield 24/7. I tell them what my problem is, they give me an answer and they go through. I can hear them on the computer. They tell me who will come. When something happened, I told them what it was and they told me that they would put in the order and they gave me who would come out then and a number, say if I haven't heard from them in a day or so, to call that number. And what I'm paying for coverage is still good to me.