American Home Shield Reviews

When I submitted a claim with AHS, the rep I spoke with was very nice. She told me that she was gonna send out a contractor and he would be there on time, and he did a good job, too. The ice maker wasn't working right, so the tech fixed it. He got it figured out.

My experience with AHS was very good. Our air conditioner broke and they had somebody here the next day. They had to order parts. It took three days, and then it was fixed. The techs were very happy and nice.

Sometimes my experience with AHS has been good, sometimes not. I've had to wait over a week for a vendor to contact me. And I don't know if it's anything they can control or not, using vendors that can get back to the customers a little sooner. I was also getting ready to cancel AHS 'cause they've gone up too much.

It's pretty simple to go on the telephone or the internet and get something from AHS. But, I have a call in right now and I've had no response. I contacted them last week before the holiday and told them that my washing machine was out of service. Generally, it's rather quick for them to get back to me, but I'm a little surprised I haven't heard from them.

Our recent claim with AHS has been ridiculous. We're going on 10 days now and we have not gotten a hot water tank. The techs are coming back out tomorrow. I asked if they would have a hot water tank on their truck and they said no. They changed the thermostat but that did not work. They had to re-diagnose and then contact American Home Shield. I'm a little irritated with them.

AHS is good for what it is. But they're starting to be a little more expensive than I would like. Then sometimes the service is great but sometimes it's not. Circa Service came out recently and it was a good call. But it was a recall. The first person that came to my house misdiagnosed it and they wanted to go into my concrete, but they didn't do their research. I actually diagnosed it and then Circa confirmed that. But overall, AHS is good. Their service is fine, but the people that they contacted to look at my leak, not so much. So it's more of a vendor issue.

I've had American Home Shield since 2012 and now, getting someone out to take a look at what's wrong seems to be taking longer than it used to. It used to be that they would get somebody out here within a day or two, especially if it was something that was an urgent thing like an air conditioner or a heater out in the cold in the winter, or something really important like a refrigerator going out or a freezer.

American Home Shield's customer service reps are helpful and they call and they send people to my house to fix whatever it is I need to have done. My recent claim was for my air conditioning. I'm probably gonna have to call the person who adjusted the air conditioner. I'm not sure if it's gonna cut off at 75. It did hit 75, but it never went off. I cut the air off because I had to leave. I don't like leaving with the air because it's so expensive. So, I'm gonna call because there's a guarantee of 30 days for the workmanship.

I have two AC units in my house. The one in front of the house quit working. It wasn't blowing cold air. I notified American Home Shield about it on their website, and I was given Air Patrol's name, phone number, and appointment date. The tech was great.

When something crucial like plumbing, HVAC, or electrical goes out in a house, it's gonna be expensive. It's very helpful to have a home warranty to help cover that and take care of lining up the provider to come take care of the home for whatever the issue is, and American Home Shield's service has been fantastic. My dad has them too. Once I got it and understood the benefits, I signed my dad up and it was able to help him with his air conditioning unit last year. It went out in blazing hot summer. This year, the same thing happened to us at our house, and they were quick and responsive. The HVAC company reached out within a day and was here on the spot. $50 a month isn't bad at all compared to having an over $900 bill that was covered.

I had a claim to American Home Shield for a plumbing issue, and I did it online. I access their website from a mobile phone. It's self-explanatory and easy to navigate. DDX Plumbing came out. They sent text messages and communicated with us. They diagnosed the issue, and they got the tools that they needed. They were in and out. They made sure that the stoppage was finished. Everything seems to be well. Overall, AHS has been able to help us on about any problem that we've had. We like the convenience of it. We've been satisfied to the expectations of what's been set before us. I would recommend them to people who can afford it. It is expensive. In the last two years, I've noticed a 20% bump in their prices. I see that as an issue but other than that, the pricing goes up with everything.

I bought a condo, and my daughter suggested that I connect with American Home Shield for a home warranty, because I bought a lot of new appliances. Recently, we had problems with the smoke detectors, and I had my friend come and take them down. I thought, “Okay. I could just go and replace them.” My son and daughter are with AHS, and they told me I needed to call in about the smoke detectors. I'm older, so they came over and told me what it was that I needed to do. I called in to American Home Shield to have them send someone out to do this for me, and they are the ones who suggested the other company. The other company came out and looked at the smoke detectors.

I like American Home Shield. Having it is very beneficial for me, and I depend on them. They're excellent. I live alone and I'm elderly, and when something goes wrong and I call them, they're here when they say they're gonna be here. They're also very polite, mannerable, and professional. I had an issue with my master bathroom commode, and my kitchen sink stopped up as well. I requested for service and it went perfect. The repair people were good and knowledgeable. I recently submitted a service request for my air conditioning system as well, and they're due back today.

This is the second time we've used American Home Shield, and it went really well. Our freezer wasn't working, and they returned my call within minutes and came out the same day. The repair man found out that the refrigerator was freezing over and that the connector for the defrost wasn't connected all the way in, and he repaired it. It was great customer service and he was very kind and informative. If anything happens to our appliances, American Home Shield will come out and repair it, but if not, hopefully, they'll replace it.

One time we had something leaking underneath the sink and I had no idea what it was because we have our dishwasher, garbage disposal, hot water and cold water. But I knew it was plumbing, so I started clicking dishwasher, garbage disposal, water pipes, faucet leaking, and sink on the AHS website. They let you click five different options just to get an idea for the service person that comes out so they know to send a plumber or an electrician. Then, within 24 hours of submitting the service request on the computer, the techs call you and schedule something. The longest we had to wait was over a holiday weekend which was three days. It wasn't an emergency though and we could have waited.

Any time we've needed something and we've called American Home Shield, they've come through. Sometimes we got ahold of someone that didn't act like they understood, and we couldn't understand them. They were trying to do their job and I'm sure they did it good. It's just we had the problem, but we kept on and got through it, and we still use them. Recently, our dryer went out, so my husband called American Home Shield and we made an appointment with them. They found a person to come work on our dryer, and they ordered all the parts. We had to wait a couple of weeks, but it was worth it. They came and fixed our dryer, and it’s working great now. The repair person was very nice too. He was really respectful and he really knew what to look for when he investigated what was wrong with our dryer. Within 30 minutes, he knew. He had been out once before as well.

The cooler on our AC unit was running, but there was no blower, so we weren't getting any air into the house at all. We turned the claim in on a Sunday, then on Monday, the repair company got us on the schedule for Tuesday. The gentleman showed up on time, and he was efficient. He got right to the heart of the issue, diagnosed it, and everything went really well. The only issue was we went a couple of days more with no AC. The repair company had to put in the ticket to AHS, make sure it got approved for the repair, and then they replaced the motor. Sometimes the repair people can do a video chat with to try to diagnose some of the issue and I don't know if that would have helped out on this claim, but if we could have given them a few more details, they may have had the part with them.

AHS gets more expensive all the time, which I'm not happy about. But I appreciate that they have repaired things in my house that have broken down. They generally send out somebody who knows what they're doing and the customer service is pretty good. Sometimes I've had to wait a long time, but for the past few calls that I've had to call, I've not had to wait a long time. Also, the reps are very polite and always helpful. You can tell that speaking English is not their first language, but they're pretty clear for me. The coverage is good as well. You can get everything covered. You just have to pay for it. I have to pay extra for my refrigerator, but it includes my icemaker. The warranty is helpful, but sometimes I wonder if I should just put the money in my savings and pay for things when they break down. Recently, my dryer was not working and a young man came out. He fixed it right away and the service was excellent.

We had the pool pump's impeller taken care of thru AHS and everything was covered. They did a good job and the techs were here quickly. They were friendly and they were in and out. AHS is good insurance to have and it saves us a ton of money. I also tell everybody about everything I have with them.

Our dryer was making this horrible noise and you could hear it all across the entire house. So, we called AHS and they sent somebody out from Sears the next day. According to my granddaughter, who happens to work for Sears, they're called A&E. The tech came out and it wasn't too long after I showed him the dryer and turned it on that he hollered out to me and said that he was done. He diagnosed the issue perfectly and it turned out it was a roller. He replaced the part and did what he needed to do. The dryer works fine now and it doesn't make the noise anymore. The warranty's price is a little high though we got a lot covered. We went with one of American Home Shield's premium plans and it's about $90 a month. But it covers our septic, electronics, and everything. So for now, we're very happy with the service.

I called the Home Shield insurance and they sent me a guy who took care of the coil on my AC unit. He didn't show up on time, but it was because he didn't have my real number. I had to call and give him my right number and he showed up the next day. It was great. The AC guy did not try to do any extra work. He just did what he was supposed to do, checked everything and said everything was good. People never know when things are gonna happen, but with American Home Shield, I have something ready to go. They offer good service for a good price.

I had my oven serviced and I haven't had to call American Shield for a while, but I was concerned because the vendor they were going to send out had very low ratings on Yelp. So, I called for another vendor and I was assured that we would have a quality guy. And we indeed did. His name was Doug and he was on time. He was from a company called Accord and he worked on the igniter of our oven that went out. I paid my 75 co-pay and I didn't see any other bill nor did the guy said we were going to be billed for the part. I'm was also going to call Accord this morning to tell the lady there that Doug did an outstanding job.

The air conditioning unit in the attic started pouring water out. So, I called American Home Shield and they sent out a roofer. The roofer got up there and he said it was the air conditioner. Then, Best Care came out and said there was a clogged drain pipe. So, they cleaned out the drain pipe and then, the ceiling fell in in the garage. So, they came back out and said that the compressor was not working right. They said it was causing things to freeze up and that was what was causing the water to dump up in the attic. So, they said I needed to replace the compressor and American Home Shield would contribute to that. But they said that my unit was 10 years old and something else could go bad in just a minute. And they talked us into doing more things.

American Home Shield's service used to be fantastic. Now, everything's automated and it's hard for older people. I like to actually talk to a person. Their website is okay but it could be easier to use. Also, a lot of times, when something breaks on weekends or holidays, you might get someone that doesn't speak really clear English. They have a thick accent and it might be hard to understand them. So, you have to listen really hard and have them repeat. Aside from that, the amount of coverage included in the warranty has dropped some and I'm upset about the price going up. But everything is.

I submitted a claim online and someone called me the next day. My oven wasn't getting hot, and the repair company fixed it. The service was good.

We've been with American Home Shield for 20 years, and I don't have any problems. The website has very much improved. That's a quicker service than on the phone, and when their guys come to fix something, I can do that one service charge. Plus, if they can't fix it, then they replace it. Recently, I had my air conditioning unit checked out because it wasn't blowing right. We submitted our claim on Saturday, then my husband got a text and an email. The repairman was gonna come Wednesday, but we had a storm, so he had to come on Thursday. He came early, so it was good. He had to put Freon in the AC, and he serviced it and made sure it was running good. Now, it's working much better. After the guy left, I went online and rated the company. When people say something broke down, I always tell them to get the home warranty, and my sister got American Home Shield. I got her onboard.

We've moved several times, and it's been 10 years we've had American Home Shield through the various homes. Occasionally, we've had a negative experience, but based on 10 years, it's an excellent service. It's very user-friendly. I have the app. I go on online, and it's very simple. I'm very happy with it. Recently, our pool heater didn't heat our spa sufficiently. It would take two hours to heat it up about 10 degrees, and it wouldn't even get to the temperature that we set it at. An extremely knowledgeable tech came out and did an excellent job, but as it turned out, the parts that he replaced didn't resolve the problem. I filled out an online request concerning him. We had the same guy come out yesterday, and he has to order another part.

We had door locks changed with American Home Shield, then we had a big HVAC project. They were able to expediate the process and communicate who they were gonna set that up with, through email and texting. It took a quick amount of time and we had a response from the contractor that they were gonna use. For the HVAC, they covered all of it except $1,600. They paid $9,000 to the HVAC company because we had a whole new heat pump system replaced. That was really great to be able to cover that big expense with buying a new home. People don't anticipate having to put out a large deal of money and something goes faulty within that time period. The contractor came several times and tried to patch the problem and fix it the best they could, but in the end, it just couldn't be repaired anymore.

I made a request about 8:00 in the morning Pacific Time and I got lucky because the repair company was assigned to me and they quickly reached out to see if I was available between 9:00 and 1:00 that day. As hot as it was, I was really thankful. They showed up within a couple of hours, and it was all taken care of quickly. The service was good, but it was a little more costly than I expected. The final analysis demonstrated that something caused a leakage of Freon. It was a minor part, but it was still necessary to have replaced. Other than that, everything was great. However, I noticed the changes that were made to my American Home Shield policy and I can see what direction it's going in. With inflation being what it is and the costs being what they are, my premium goes up and the coverage goes down.

American Home Shield offers a great service, and it's convenient. I had someone check my heating and cooling system, and he said that there was an issue with my drainage underneath the house. I called American Home Shield to request for service, and it was easy. They told me on the phone who would be coming out and I got a text as well. The repairman who came told me there wasn’t an issue with the drainage. It was something about the foundation, and I needed a trench. He saw the new pipes that have been put in. When it rains, it goes into the foundation.

I've had good luck submitting service requests. My son-in-law does it for me on his cellphone. Last week, we submitted a service request then the rep got ahold of us and told us when the repairman would be here. They did it over my son-in-law's phone. The repairman just got done working on my air conditioner, and diagnosing the issue as well as fixing it didn't take long. He got it fixed fine too. All in all, I'm satisfied with American Home Shield.

American Home Shield company is taking over 6 weeks to complete repairs for critical home appliances (heating during winter) or denying simple repairs based technicalities (10 year old faucet not replaced because hole is not in normal wear and tear location - faucet neck rather than joint). Customer service practices are hanging up mid conversation, charging $95 fee to not renew contract. I'm not cancelling - Just not renewing. I've been a customer over 10 years. No longer!!

The experience with American Home Shield was very terrible. The amount for the replacement of the condensate pipe was $600 and they would not cover that. We've paid 102 a month for years and there was not even an offer to pay half. So I cancelled on the 10th. Then on the 17th, they debited my account $102.99. They said the contract ended on September the 15th and because I cancelled it within 30 days of it expiring, they've had to charge me the amount. On the 17th, when I talked to the receptionist, she told me that they would refund the money to me. When I called on the 28th and had not received my refund, they said they couldn’t do it. It was just one thing after the other. When they called back today, I said it was fine.

I have had this service for several years and always paid my monthly premium. In December of 2022 I put in a service request for a free standing icemaker. I have made over 50 phone calls and still not have gotten a repair or replacement for the item. I was offered a cash in lieu of repair offer that would not even cover a repair or replacement cost for the item. I did not accept such a low ball offer and in return they have done absolutely nothing to repair the over the last 9 months. It is now September of 2023. They have not even sent a repair person out to evaluate the item in the last 9 months. The call center wait times and response and the hours they put you hold are extremely rude and unhelpful.

It's been a good value for me to have the home warranty instead of paying out of pocket at one time. It's almost like I’m spreading it out. Also, sometimes AHS will let me look up the person they're assigning my claim to so I can pick a little bit. Recently, my hot water heater started leaking out at the bottom and High Tech plumbing came out the next day. The tech was able to get the request then and two days after that, he got the new one and got it installed. My only complaint with AHS is sometimes, there's an issue with getting their reps on the same page with the language barrier.

My shower handle needed a new cartridge and that wasn't something I could do myself, so I called American Home Shield. They sent F6 Plumbing and from start to finish, it took the repair guy an hour and a half to resolve the issue. He was very thorough. AHS is expensive though and they've gone up two times in the past year.

I have used American Home Shield a couple of times this past year and it's been quite effective. They were very responsive in having someone come out and address the issue. There was a plumbing issue in the kitchen as it was backed up. A service technician came in and he fixed the drainage in the kitchen within 30 minutes of his arrival. He knew what he was doing and it's been working perfectly fine since then. He did a pretty good job and exceeded my expectations. Everything looks great now. This home warranty is pretty good.

I've paid AHS $300 now on top of the monthly fee to resolve a breaker that is tripping. They have sent two companies out that both have 2-star ratings and whom you can never get in touch with. Both companies have an act for running the 30 day timer out so you have to pay another $100 to AHS. The last company they sent out the guy looked right at me and told me what needed to be done to fix the issue but refused to do it and file with AHS that it was complete to get paid.

My AC wasn't cooling. The tech from East Ohio Furnace said that my airflow is frozen. He put a little coolant and a leak thing in it. It lasted a month and a half and did the same thing again. He said it was all wet in there so there was a leak. They found it and said that they were gonna put the claim in to American Home Shield and they're gonna replace it. I got an email where AHS said everything was covered but I knew I was gonna pay for the coolant if they have to modify anything.

I have filed 3 claims with American Home Shield. Two of them have been nightmares. The experience I had with a rep named Corneila P was by far the biggest nightmare I have had to deal with to date. I chatted with her because they had assigned a case to a contractor who had not scheduled an appointment. I asked if I could have my claim reassigned to a different contractor since I had already waited 4 days.

My water heater broke down. The contractor was very nice and professional. The techs said my water heater was cracked inside and that they would need to order another one. I had received a quote from another company on my own and it was $1,200. The contractor said they had to do it through AHS so they called right there and AHS gave me a quote. I told them I wanted a particular brand, Bradford White but they gave me a quote for a Rheem. I didn't realize that. When they were unloading it, I saw that what I got was a Rheem. I told them I wanted Bradford White and they said that would be another $300. I said, "Fine, Go get me a Bradford White."

American Home Shield has been good. I'm satisfied. They're quick to respond and they've addressed all the problems I've had. I had a toilet leak, and then the person came and repaired it.

American Home Shield sent Island Mann Plumbing for my two faucets and a toilet. They tightened the faucets. The faucet head was loose, and one of them was apparently broken, and I elected not to have a new one put in at this time. The toilet was running. We had a high water bill. I did the claim online. It was quick and easy. My concern was not the claim itself but who was going to come out and if the job was going to be done correctly. The company that came out fixed it with no problems and told me exactly what was going on and what needed to be done within the home for the future. They were very informative, very polite, and very fast.

Two months ago, AHS sent out a tech to work on my refrigerator. The tech said he needed to have a new part and that he had to order it. Then, two minutes later, he said that he didn't need to order the part. So what is that? I don't know if he really fixed it. But not even a month later, it broke down with the same problem again and the tech told me that he could not fix it.

We got American Home Shield because we thought we should. They were fine and I like the coverage. We had a claim and technicians came and checked our washing machine. They were great. They didn't think it could be repaired and they put a claim in. We came to an agreement with American Home Shield and they gave me a gift card.

AHS was good until my last problem with them. A ceiling fan went down upstairs and I still haven't received the money. It's been two months. They said they were going to send me a check but they never did. Other than that, submitting the claim with them was easy and the techs who came out were good. I'd also tell my friends to get the warranty because instead of buying a new appliance though, they'll fix it. The price is pretty good, too.

The fan on the AC wouldn't work. The tech that came out was great. He was very, very personable. He thought he fixed it the first time around, but then wound up having to come out not even a week later and figured out what the problem was. But he got it all fixed and we've been good ever since.

My pool claim went very well and I was very satisfied. But I have a claim with my air conditioner that’s been out there for six months, and I have been having problems with the unit for over two years. They were supposed to replace it but then didn't order the right parts. They came back, and then they had the wrong address for the vendor. It was shipped to the wrong address and they have to send it to another address. So it's a big hassle. The holdup is just the contractor getting it together, ordering the right part, and then getting the air handler unit. They told me that they were gonna get somebody to look at it and keep on top of it, but it seems like they don't have that. I'm very dissatisfied. Overall, American Home Shield is a great company, and the program works. But I'm having a really bad situation with that one contractor.

The process with American Home Shield is usually pretty fast. Getting hold of them is hard because they are busy. But once I get hold of somebody, they're out in a day or two. That's with the exception of my air conditioning as that was about two weeks. But everybody's air went out so that was hard. When I had my air conditioning put in, the people that came out were excellent.

My washer was not working properly and AHS was prompt. The technician from PH Appliances came over the next day to diagnose what was the issue. It was not repairable and he gave AHS the report. AHS sent me something to my email and told me to buy a new washer. They told me the process and to choose if I want them to send me a Home Depot or Lowe's card or to buy the washer myself and then they're gonna send me a check. The person I was talking to was pleasant and walked me through the process. They explained everything easily so I understood the process. I purchased the appliance and then they sent me a check. It was easy.

My capacitor on the AC kept blowing. The contractor took forever to come out and the first time I scheduled them, the service people said they never got the notice. So something needs to be fixed there. Other than that, all has been great. I'm satisfied with American Home Shield.

My previous warranty company couldn't find a service provider in my area and couldn't connect me. But with American Home Shield, I liked that when you file your claim online, they connect you with the service provider in your area and within 24 hours. I filed two claims with them. One was when the compressor on my heat pump blew and the second claim was for a faucet issue in the shower. Both times, I had responses. I had a contractor assigned to me within 24 hours and we were able to make the appointment quickly. Both of those issues were resolved with no problem.

It's been horrible with AHS. We've had issues with our AC unit. We have three floors. One unit is for the bottom and the second unit is for the second and third floor. We're on our fourth call in regards to our AC unit going out. The first time, the pipes froze and they came in and told us to turn it off. We did what they said and it worked and they couldn't figure out what was going on. A day or two went by and the same thing happened.

American Home Shield has been good. I did a claim online and that went well. Techs came out and fixed what we had issues with, which was a motor. The techs were very good.

American Home Shield is cheaper. You don't pay as much compared to when you have to call somebody else. The only thing is the service thing goes up every so often. Other than that, the service is good. I had a claim for the washer and dryer and someone came. They were very professional and nice. But they had to come back because they had to order a part. It was within a week and then they fixed the units.

I had an issue with the toilet and with the faucets. I submitted a claim through American Home Shield's website. It's easy to use. The tech was a great guy, really nice, and professional. He did what he was supposed to do. Overall, I like American Home Shield's pricing and coverage. I have multiple properties, and I'm using them on all.

I had excellent service from Tom Melton Plumbing. The toilet tank was cracked and they said the toilet needed to be replaced. But the warranty didn't cover that so I had to replace it on my own.

American Home Shield's service is not great. I don't know if I can get any better. I have a refrigerator that I've paid in fees enough to where I could have replaced it, and it never gets fixed. I stopped making a claim on it. It's broken. They come out and they tell me that they can't fix it, and then American Home Shield won't replace it. It costs me $75 to $100 every time they come out, and I've already paid enough to where I could have just bought one. They've attempted to repair it. They told me it was the circuit board, so they replaced the circuit board. Then, they said that the thermometer for the thermostat is located in a bad place because this unit is designed improperly, so they moved the thermostat. One time, they said, "Well, the drainage is pinched." So, they cut off the drainage pinch.

My air conditioner wasn't cooling inside the house but American Home Shield didn't cover it so I just left it alone. Still, AHS has been good. I’ve never had any problem with them and the price is not too expensive.

The tech said something about the outer coil not keeping the refrigerator cool. It was not repairable and we needed to replace it. He reported to American Home Shield who then sent me an email saying that they could pay me out or I could pick a new refrigerator. They sent my refrigerator yesterday. So, all is good.

I've had American Home Shield for five plus years and I use it to manage properties that are out of state. I like the time savings that I don't have to go down the vendor list and call somebody to try to get an appointment. AHS handles all that for me. The service is easy and convenient.

My AC went out. The techs diagnosed the problem and put in the order to get the new circuit board. They replaced it within a few days. The contractor was very professional and easy to talk to. Everything is perfect and my house is cool now. I'm happy and my daughter and little dog are happy as well. I'm glad I have AHS because it saves me a lot of heartache and money. Having the service is spot-on because I don't have the money sometimes to pay for the service calls and parts that need to be replaced.

The tech from All Country Home Repair was great but he just does repairs. When our dishwasher needed to be replaced, American Home Shield was gonna find somebody to do the installation but they couldn’t. So, I had to find my own contractor to install it. AHS authorized me to pay the tech and then, they reimbursed me for the installation. The estimate was about 250 to 280 and it ended up almost 300. But I was fine with AHS covering the 250.

My water heater went out and Rockland Plumbing took care of it. They did a great job and were very professional. After they fixed the heater, my main shower was still not heating up so I called them back. American Home Shield put in a recall. So the techs called me and I explained what was going on. They told me that was probably not the water heater and the faucet might be the problem. But the other faucets in the house are working and they are getting hot water. They told me that I needed to put another claim to American Home Shield so that they could come in and take a look at it. But I've not put in the request yet.

I am dissatisfied with the results of the recent technical visit to address the issues with my refrigerator and microwave oven. The problems with my refrigerator have persisted over multiple instances, with food freezing despite our efforts. Since your initial visit, AHS technician has consistently advised against blocking the vent, and we have followed this instruction diligently, but the issue remains unresolved. Regarding the microwave oven, we provided a video demonstrating that the keypad was unresponsive but the tech advised not to slam the microwave oven door. However, we have used the same oven for years without encountering any issues until now.

Their contractor did a good job on our toilet that was leaking. He looked to see how the water was getting out and ended up replacing a valve. AHS responds quickly and they do what they say they're gonna do. I'm going to go with them as I have in the past.

American Home Shield and HSA are the same company depending on where you're located. I have another home that I have a home warranty on that's in Maryland and it's covered under HSA. It’s like night-and-day difference working with them. They have much better service. With AHS, you have to fight to get through the frontline people to be able to talk to a supervisor when I shouldn't have to go through all those changes. When I asked to speak to a supervisor about the last situation I had, it was ridiculous. I had to insist and raise my voice. I'm not happy with that at all, enough so that I would change companies.

My most recent claim with AHS was for my microwave. It would turn on, but it wouldn't heat. The appliance was 41 years old. It's built into the wall as is my oven. I received a check in a timely fashion for the appliance because they were not able to fix it. There are no parts available for my oven. The techs that come to the house, for the most part, have been absolutely wonderful. They're good. They know what they're doing and they're very efficient. However, the people that you call on the phone to get the service, first of all, English is not their first language, so they do have an accent which can come into play. And sometimes they read from a script. You feel like you're an idiot for calling them. I may not have the service beyond my current year. It is frustrating.

I have a few claims in right now with AHS. One on the dishwasher and one on a drain problem. Most of the techs have been just fine. I had one that was terrible. It's Hebert Plumbing. Had a very bad experience with them. I had a follow-up which confirmed my suspicions that they were incompetent and dishonest. My experience wasn't totally satisfactory. But in most cases, the work has been fine and prompt. I also like that with AHS, I don't have to call around. I just call one person and they take care of it.

AHS would fix stuff most of the time. Their price is a little steep but their service has been good. When I got sick with the COVID and I had problems with my dishwasher, the tech came in and I had the idea that the guy was going to come back and replace it. But I found out two months later that he wasn't coming back because AHS turned down the claim and nobody bothered to tell me because the machine was 20 years old. I also had a claim recently for the air conditioner and the tech who came out for that was really great. He had to clean it as the thing was clogged up at the top and the water was backing up on it.

I had a toilet issue, so I got on the AHS website and it was easy to use. I requested service and they responded immediately. They had a plumber here the next day from D & H Plumbing and he was excellent. He was very friendly, knowledgeable, and very clean. He fixed the problem in half an hour and we've had no problem since.

I was having problems with my air conditioning unit. It wasn't cooling and it was leaking. I made a claim over the internet with American Home Shield on a Saturday night, then I was contacted on Monday. They told me that someone would reach out to me within 24 hours to schedule an appointment and have someone to come out to service my air conditioning. The process was relatively simple going online and answering the questions to have someone to come out and look at my problem. It was also pretty efficient, easy, and user-friendly. I didn't run into any problems and someone came out quickly to resolve the issue.

About a few weeks ago, our AC units were not working. We had to filed a claim online with AHS and their website was very user-friendly. We had a response within 24 hours and we had them fixed quickly. The techs from the Myers Comfort Specialists of Montgomery came out and they were very professional. They knew what they were doing and we were happy with the outcome.

The repair people were super nice and very knowledgeable, and they did the job the same day. My AC was running, but the coolant was low. They said that American Home Shield covers $10 per gallon of the coolant, so I had to pay out of pocket. However, I usually don't have to pay out of pocket for things, which is good. I'd tell people to definitely look into American Home Shield and see if it works for their situation.

I had two faucets that needed to be replaced, and I set up the request online. iPlumb came, and they recommended some that the faucets could be replaced with then they replaced them after they got approval. It's been great. The American Home Shield warranty is good, but the price just went up and there's no reason that it needs to be this expensive. Most of the time, they try to get out of stuff. They often try to argue things that are not in the warranty. If you read the warranty, it says one thing then they try to say that things are not covered. I'll say, “Well, it says, ‘All parts and pieces.’ What are you talking about?” They'll say, "Well, this is different than the whole thing."

The process is easy. We do everything online through the online account, then we submit the claim and pay the deductible, then the vendor contacts us. We've filed two claims and they were both pool-related. The tech was in and out and he solved the problem. With American Home Shield, we have peace of mind knowing at least we have a warranty. It may or may not cover it though. Weighing our options, I don't know if we will renew. The warranty is expensive, especially when we add on pool coverage, and we've learned there's a lot of fine print, especially with the pool. The first issue we had was not covered, but the second issue was.

I got a letter from the city telling me that I must have a water leak, so I went down to my basement which I hadn't been down for a while, and the water heater was leaking. I called my home warranty, and they hooked me up with Apollo. Apollo came out, did a review, and got it okayed, then another plumber brought in the new water heater, installed it, and took out the old one. Everybody did a good job. It was quite timely, and I have no complaints. Plus, I didn't have to find someone to carry out my water heater that was broken. I'd tell people to buy a warranty.

If you should realize that you will not be using the service like I did, you will have a very difficult time canceling. I canceled my account and they told me I had to finish out my contract. They said they’d give me a few free months and pay for the last two months and then the plan would be canceled. After this period was up I got something in the mail saying my account was reinstated and charges would continue. I called back where it took 20 to 30 minutes of wait time bouncing around to different customer service people to no avail. The bills for AHS come in my name, yet they told me it was my husband who needed to cancel the account. His name is not on the billing mailers at all. The first time I canceled they did not need his verification. It seems to me like they are trying to keep every bit of customers they can. Beware.

I make my claims online with AHS and I hear back very quickly online, and they assign me whoever. Then immediately I call whoever and they usually already have the information from American Home Shield and I make an appointment right then. They had to replace a microwave and they did everything they were supposed to do, above and beyond. My experience with the techs has been awesome, too. I have not had any problems. Everything's been taken care of immediately. I made a claim for the HVAC yesterday with AHS and the techs came out today. However, I wish the price of the policy would come down a little.

I used American Home Shield warranty plan for 3 years for an AirBnb property. I was satisfied with the service when I had a minor problem with the dishwasher. The repairman was competent & he provided timely service. I recommend you read the details of the policy. The company they sent for an old air conditioner was rated two stars. They recommended repair, but the repair would not be guaranteed, and they pay very little for for freon (which is fair since it's stated in the policy). According to the policy, you can get a second opinion. If the second opinion disagrees with the provider AHS sent, the repair must be done by the (poorly rated) company they sent.

Greens Appliance did a wonderful job on our recent claim when my refrigerator was not cooling and my washing machine was dripping water into the tub. I called AHS on a Friday and Greens Appliance came out that Monday. I like the convenience of having AHS. The only thing I have a complaint with is, somehow, I didn't get in on the package where I have to pay $125 for them to come out. I hate that and I wish it was cheaper.

American Home Shield does what they say they're gonna do. Whenever I've filed a claim in the past or even now, it's always been a good experience. However, I wish it was a little bit cheaper. Also, they've switched all of their call centers overseas so you can hardly understand people.

If you need an AC person, they come out and handle the claim. However, American Home Shield sent me an email that they are changing the plan which I don't like. They are putting limitation on the HVAC system. I don't understand if the payment is the same and why they're changing the plan. I may look for another home warranty system. When I first bought my house, American Home Shield gave me a gift for a key change. The key guy fought with me for no reason. They told me that they would show up but didn't. The next day, they scheduled but I didn't know. I told them I was not gonna be home. He hang up on me. It was not trustful because I was living alone at that time. I didn't feel comfortable and I didn't wanna let him in and change my key. He also told me, "You are living alone." If I'm telling you you're living alone, that means it's threatening somebody. I gave American Home Shield a call, told them what happened and they sent me a new person.

The overflow pan was overflowing and needed to be cleaned out. I made a service request on the cellphone and the when the techs came out, they cleaned it out and got out. Whenever I have a claim with AHS, the techs generally come out pretty quickly and get the job done. But there are so many things that they don't cover for the price and it's gotten so expensive. Sometimes I wonder whether it's worth it.

American Home Shield fixed my stove twice. They did do a good job on that. The appliance company that came out knew what went bad. They put the order in the same day and came back the next week with the part and put it in. The reps try to be helpful on the phone. However, their cost is ridiculous because every year they go up, and they don't tell you. For all the money I spend every month, American Home Shield did not fix my hot water tank when it went bad. They sent somebody here that didn't know what he was doing. He flooded my bedroom from the hot water tank. I wound up having to go out of my pocket and buy my own hot water tank because they told me sediment wasn't covered. They should have done a better job than what they did.

American Home Shield has been timely enough and they've been really good with us. They're quick to get the vendors to contact me. Recently, someone came out to fix a pipe at the expansion tank and they did great. The American Home Shield website could be a little bit more user-friendly. But that aside, the cost so far has been fine.

When I have a claim, I would go on the internet, pay the fee to AHS and type in a brief description of the problem. Then, AHS would send send me a text or an email pretty quickly. The techs they've provided have always been good and I'm very happy with the coverage. The price is a little high but I expect I might use the policy throughout the year. So, the worst case, it's a wash. I recently had an air conditioning issue and it took AHS a day to get a tech out. The tech was fantastic.

American Home Shield has been satisfactory. When something breaks, the cost is minimal. Most of the things that I've called on, they've been prompt. They've replaced two refrigerators for me. However, for the air conditioner claim, it took three months to get it resolved to everybody's satisfaction. I live in Palestine and they had some people from Houston, J&J Mechanical, come out here. It's a three-hour drive. Those were the worst people. They charged $40 on my husband's credit card. I told American Home Shield I didn't want those people back in my house. They did not know what they were doing. The other people that came out, Everyonelovesair, were good. We were very happy with them.

I needed a repair on my dryer. It was super fast. They came in three days then ordered the part. The part came on a Friday, and the following Monday, the technician came back and put it in. It was excellent service from the company American Home Shield hired, which wasn't my experience previously. I had them a couple of years back and it was the slowest ever. Now, I'm happy with their service.

We had an issue where our AC quit working during 114 degree weather. We filed a claim however AHS was terrible and dragged their feet. We were unable to have them send someone in a timely manner, they wanted us to wait weeks. We ended up having to get our own repair estimates and ultimately pay for the work out of pocket. We have a full paper trail of what took place including what went wrong with the original unit. We were able to have everything done and repaired before they could even have someone out to look at the unit. When we asked them to honor the warranty, they denied to help with any of the costs. They wait to send someone until you take care of it then refuse to help.

We have been loyal customers of American Home Shield for over 3 years with no major repair request. AHS assigned a company that made 3 attempts to repair our unit while never accessing the attic (correct repair location) leaving us with hefty uncovered paid expenses that was not the problem. My family is and has been suffering without Ac in Texas heat for 30 days in 100 degree weather. AHS supervisor hung up in my face, refused to give me his name nor his supervisor info and showed no concerns other than saving AHS money for repairs. This should be against the law. Please take your business to a company that cares about the customers.

I had claims with American Home Shield for my upstairs and my downstairs AC. I also made a claim for my dishwasher. The people who came out did awesome. They fixed what needed to be fixed in a timely manner. But my recent claim was not so great. My washer went out and the technician noted that it needed belts and there was probably a transmission issue. American Home Shield decided to do just the belts. They wanted to go the cheaper route. The technician came out and put the new belts up. I got two small loads of laundry done and the washer did the same issue again. Between that, it had some time because before they could get the washer fixed, I had to go down to the laundromat and do a bunch of laundry.

When I called AHS, some of the reps I got were pretty good and their website is not bad. So far, they replaced our stove and fixed some of our appliances, but others were not fixed correctly. With our pool equipment, we paid extra to get it added and when we had a claim on it, they agreed to cover this one piece on it. But when the pool guy came out, he had to move some of the plumbing around to make that piece fit where it was agreed to be placed, and AHS wouldn't pay for that. And then, they didn't cover the chlorine and lay things. We needed one of those and we paid for that out of pocket as well. I completely understood that, but why would they not pay for the plumbing that had to get done to install the part that they agreed to cover? The guy we talked to just kept reading the little blurb in the contract but that didn't tell me why they weren't covering it. It was so frustrating, so I just hung up.

I have American Home Shield as a warranty service and I have the shield gold membership, my A/C stopped cooling and I requested service. They sent A 1 US Air condition and they couldn’t fix it, it’s been 3 weeks and so far nothing is happening and the contractor wants me to upgrade at a cost of $13,000.00 and AHS won’t authorize it until they get a diagnostic from the contractor and the contractor haven’t sent the diagnostic either. So, so far I’m still without A/C AHS won’t replace it and they won’t pay for the upgrade either. I already looking for another company to do the upgrade for a new A/C system. I'm done with AHS, they’re not doing anything about it.

I've been very disappointed with Home Shield. Their response time is great but once the ticket is opened and assigned, it's a bit of a struggle. Yesterday, I had my garage door repaired to where it could be functional. But Home Shield was calling me to find out how the project is going instead of calling the vendor and they're expecting me to follow up with the vendor. They've got jobs to do just like I've got a job to do and my job is not following up with the vendor that's supposed to be fixing my house.

I had two cooling situations. One of them was for a property next door that I own and the problem turned out to be the fan, which was repaired with not much waiting time. Right after that went out, mine went out. So I was without air conditioning for almost all of last month. Determining what the problem was then ordering the fan caused a delay, but when the parts came, the repair was done in just a few hours. The techs had to go up in the attic, which is where the thing was, and it was extremely hot, but they worked really well. There was no complaining, and they just went to work and did what they had to do.

My air conditioner air was not cool so I made my claim online and the American Home Shield site was user-friendly. The service company they sent out was very professional and there was good communication. It was a wonderful outcome and the issue was fixed. That took over an hour. The techs gave an update and reassured us. It was very positive. They explained what was wrong and why the issue was happening.

I love AHS and it's really easy just to deal with them when I need something. They're great and the warranty is a good investment. Recently, my dishwasher was dead and I did a claim online. It took a little while for a vendor to come out and take a look at it. But when the vendor came, the tech said that the dishwasher has lived its life expectancy and parts were no longer in production. I was told that American Home Shield would call back with a possible offer or options that we could have but he didn't elaborate. Then three hours later, American Home Shield sent me a proposal stating that we could buy a new one with a credit of 400 and something dollars. And I bought a new dishwasher with that. The whole process took about three weeks, and the tech was efficient and thorough.

In the past, my experience with American Home Shield has been fine. They replaced an air conditioning unit on my house, and all that was good. But I was disappointed in this event. I felt they didn't explain it well enough and tell me I would be limited with what my dollar amount was. It was a lot of money out of pocket this time. They told me at first, I would get a fan similar to what I had. What they paid me was $55 a fan, which wasn't enough to buy one. So I had to go out, buy the fans. And I just got the reimbursement for the money. There's a site where the electrician can go on and try to replace them with a fan that was similar. But there was nothing in the price range of $55. I had to hire them to come and put the fan boxes in before they could put in the fans. So, it took some time and it was costly. It was a thousand dollars. I thought at least my fans would be covered. But that wasn't true either. I was happy with AHS until this last thing.

I've only had to use American Home Shield twice in the six years I've been with them and it was fine. The first one I did was a refrigerator and icemaker. The other one was my dishwasher. The process was fine. But with the last one we did, I found the wait time between my reporting and somebody being able to get out there to be quite long. It was about 10 days. But when the tech came out, things went great. He went above and beyond. American Home Shield is fine. It’s for things bigger than what I've had to use so far. The price has gone up from 75 to 100 and I didn't realize that. It's quite a bit.

I'm waiting for somebody to come out and look at my air conditioner. I screwed up and I could have had a tune-up but I didn't get it. A couple of days ago, I had water coming out of the unit. I shut it off and put some towels down. It's had little drips of water but it's still working. I left it off for almost an entire day in that bad heat. I've read that water is coming out, you really don't wanna run it. But I don't wanna die in this house because of the heat. It's working fine now but it just scared me. I'm just worried that they're not gonna call me. I'm not dissatisfied, but it seems like I spent some money that I probably might not have needed to spend. But it was partly my fault for not getting the air conditioner tuned up because they don't do tune-ups in the offseason. I'm still waiting for the technician to call me. I got ahold of them three days ago. Nobody's called me yet. It's summer and I figured that they're probably busy.

There was a part missing on our water heater. It's easy enough to request service through American Home Shield's website. The contractor was able to book the repair the same day and they came out right away. So, it was great. When the previous owners installed it, they didn't install a venting thing that goes on top. I ordered the part myself. So, the company that came just had to disconnect some pipes, reconnect them and install the part.

I had to get some advice on a complaint that I had. Because one of the contractors gave me some information that they couldn't take care of a specific problem that I had. I called back to American Home Shield and they resolved it.

With AHS, submitting a claim is easy. I do it online and their website is good. But the customer service on the phone is awful. You might as well be calling Indonesia as there's a language barrier. Recently, we had a microwave go out. It's 12 years old and when the guy came, he had the part in hand and fixed it. He was in and out in 45 minutes, and since then, it's been working.

I pay the fee and the serviceman comes out. They've been very kind and efficient. I had my garbage disposal jammed and I couldn't unjam it with anything. So, I had to call American Home Shield. Sean came out. He got here 9 o'clock, and by 10 o'clock he was finished. A screw had fallen into the sink and that is what kept the garbage from moving. Sean fixed it. He had a good attitude in terms of explaining to me what had happened, and he was very efficient.

I did claim for my air conditioner and American Home Shield was great. But they didn't realize that I had a special type of air conditioner. Mine's a Carrier Infinity and it doesn't work like a regular air conditioner. It has speed drives in it and an inverter changes it to DC powered run motors. It doesn't make any noise unlike a regular air conditioner that goes bang. Mine has five different speeds to it instead of just one. The issue was the board blew on my air conditioner.

I had a water heater that was worn out and it flooded my home. I called up AHS by phone and they got back to me within a day or so. It was over the weekend, so I had to wait a couple of days before the contractor could come out. Vermilion Plumbing came and checked the unit. They had to replace it and I had to wait three days for them to order the unit, get it approved, and get it installed. But the first unit that they got didn't work when they put it in so I had to wait another day or two. They had to come back out and replace the heater core but that didn't work. Then, they came back out and replaced the whole heater.

The contractor sent out by American Home Shield came and checked out the air conditioning, so that was a good thing. The tech was timely and very pleasant.

Our oven wasn't working and SRL Services came out and replaced a computer module. The young man they sent out was really knowledgeable and friendly. I've suggested AHS to many friends and everyone that I've mentioned it to seems pretty happy with it.

AHS has better pricing than other companies and they have more coverage. Recently, our dishwasher was warped and it was leaking water everywhere. I filed a claim online. The website was friendly. The tech who came out was nice. I needed a whole new dishwasher. They sent me a list of a bunch of them that I could choose from. But all of them were way out of our price range. Only two of them were in our price range. One was the wrong color so we couldn't get it. The other one was sold out. So they gave us the option to just get the Lowe's gift card, which is what we ended up doing.

We had somebody come out and take a look at our air conditioner and it was handled to our satisfaction. Michael, the tech, was excellent. It took him probably half an hour to fix the issue and he told us what to do to prevent it in the future. I would highly recommend American Home Shield.

We called AHS on May 24th and so far, three different companies have come out to fix the problem, but the problem still exists. The guy from the first company came and changed one part. The dishwasher wasn't drying or cleaning, and he changed the spinner. But it’s just a spinner where the water comes out. The second guy came and he changed the top spinner, then he came back and changed a valve. Afterwards, he came back and changed the soap dispenser. The thing started cleaning better but it's not drying at all. And there's still food and it's not removing things from the dishes.

I submitted the claim because our air wasn't blowing out to the capacity that it usually does. The guy came out and fixed everything the same day. It was just the communication issue that May Heating initially told us they were only available between 9:00 and 4:00. So, we pushed out a further appointment. And when the tech came that day, we weren't able to be here. So we had to reschedule.

I had one year I had air conditioner problems and the small business owner that American Home Shield sent seemed like they'd found something. They were very small and had no parts on hand, and that didn't fix it. It was a month in the summer when I was without air conditioning. They kept coming and trying to fix it. They were very diligent. They would say they ordered the part and when the part comes in, they would get us on the schedule. The part came in and they took three runs at it. It may have been several things broken. But they got it fixed and that was fine. That's the only inconvenience that I had. AHS uses small businesses that are just trying to get started and this gives them clientele. But I've had very good success with it.

My AC unit was freezing up on my second level. It's a dual unit. I called AHS early in the morning. I wanted to verify some information if I was able to use anybody else. Because I have used May Heating and Cooling before. But it was hard to schedule them. It was gonna take more than a week or two to have somebody just to look at it. Then go back, get the part, and then come back another week. And I needed the air for that day. Their customer service was excellent. The rep got me an appointment right away. The following day, they got back in contact with me. They came two days later.

I called American Home Shield on the phone because I don't have a computer. They reached out to the company right then and set up everything but they couldn’t get anybody to me. Everybody around this time of year is suffering with the air conditioning system and I had to wait a week and two days, and it was indescribable. It was so hot here in Savannah. The techs came out and checked the air conditioner. I thought the unit just needed to be replaced because it had been with this house since it was built. But they said that the problem was the coil. It had a hole in it and the wiring, and the Freon. AHS took care of the other part and I had to pay for the Freon, which came to $1,550. It hit me hard because I didn't have it but I had to pull it out of my savings to do it. But other than that, since I have American Home Shield, they have been very good at getting somebody to do repairs. It just took so long.

Arrow Appliance Repair came out and fixed our refrigerator. I had called because we were going out of town that day. I wanted to see if there was any way the repairman could get over before we left town, so the food didn't spoil. He worked me in that day. It was terrific. I tell people about AHS all the time. I love it. I'm elderly and I live alone. Somebody could give me a ridiculous estimate. But it has to go through American Home Shield. So they'll know that AHS doesn't allow that much for the work." It's kind of a safety and a good deal for me.

AHS is convenient. But they nickel and dime you and do minimal work that’s necessary. Recently, a contractor did a virtual inspection and had to order parts for my washing machine. The parts haven't come in yet.

Sears came out to repair our washing machine. It had rust in it, so American Home Shield ended up paying for a new washing machine. The washing machine that was covered wasn't what we would have expected because the ones that we had were a bit pricey. We paid 300 out of pocket to upgrade to something similar to what we have. Not a lot of people are up for the home warranty because of the monthly bills, but I'd recommend American Home Shield. Everybody is professional and meets the job requirement. If there's ever an issue where it's not resolved, they do recalls and send out somebody to make sure that the problem is resolved.

I've had not so great experiences with American Home Shield. I've had one weird experience with somebody who didn't have good bedside manner. But the majority of our experience has been good and that's why we've kept them. Our refrigerator had gone out and their contractor had to come out and fix it twice. Finally, they replaced it. They fixed our dishwasher too. The technician who came when our AC unit went out was amazing. He was quick and respectful. He repaired it that day.

American Home Shield is excellent. I'm very happy with them. When you file a claim, they let you know right away that they are assigning somebody. The technician will either text you or call you. The copay now is $125 which is a bit steep but they've resolved every problem I've had. Everybody is courteous. They clean up. They enlighten me about a lot of things on how to take care of some of the appliances. When I had a problem with the Moen faucet, they told me to call Morn and get a new part. When it came in, they put it in.

The tech came after we reported the claim to American Home Shield so the service was quick. He had to wait for a part so we were without a refrigerator for well over a week. But he fixed it when he got here in a very short time, which was maybe in 15 minutes. We have a nice refrigerator working now. The only thing was we thought we had a lower deductible, but it was $125. And we couldn't figure out why because we thought the parts and the service were included. But my other friend has it and her deductible is $25. She bought her house about three years ago but I can't imagine that it would go from 25 to 125 in that length of time.

It was a great experience with American Home Shield. I had a garbage disposal that was leaking into the kitchen sink, a faucet that was loose and a toilet that was running. I also needed them to check the water heater temperature. All those got taken care of same day. They had to go and get a new garbage disposal.

There's no live body involved when filing a claim with American Home Shield. That's a disconcerting thing about it. That was why I called and they arranged for a plumber to come out. They called the next day and had to schedule me for a day and a half later. American Home Shield is an inexpensive way to troubleshoot things. The upside is if you got an old home, you're covered. The downside to them is their contractor is gonna have the least expensive, quickest fix to try to correct the problem. If it happens to work, which in this case it did, they leave. Everybody's happy until it craps out six hours later. Now, you gotta go through the whole process again.

I had a sump pump replaced within the last month, and my experience with the plumber that came was outstanding. He was prompt, professional, and efficient. He took care of it quickly, and I have a sump pump that works. American Home Shield's customer service is good too. I like not having to worry about my things when they break, and I don't have to do anything. That's part of the beauty of this.

American Home Shield's monthly plan worked in my budget, and the coverage seems adequate. I've had one claim and it seems fine. My clothes washer stopped working in mid cycle, and it would not drain. I also smelled something burning, so I figured the motor quit. Because the washer is part of the warranty, I did a claim online and the website was very easy to navigate. American Home Shield then assigned Accord, and the independent contractor that works for them came and there didn't seem to be an issue. He checked everything out and it ran perfectly. However, it's still an open ticket for 30 days, if something else goes wrong.

My furnace was sparking and catching fire. The contractor was very professional. For how young the techs are, they're very knowledgeable and willing to work. They're very friendly people and they solved both my issues very fast. I had a water heater issue too at the exact same time. Both the companies that came out were awesome. It would have been 1,600 bucks to replace my water heater and I ended up paying a little over $600 out of pocket. That is including service fees. Adding the furnace stuff, AHS saved me 1,200 bucks easily.

I had an issue with the air conditioning. The techs have come back three different times. Initially, the tech diagnosed the first problem to be the blower. They came a few times because the wrong part was sent by American Home Shield the first time. But then, the correct part was sent quickly after that. replaced the blower motor but now the issue might be the condenser coil dripping. Also, the box that contains the whole air handler needs to be replaced so I'm waiting to hear from the AHS.

Yesterday, the technician came for the refrigerator. He said the refrigerator was totally broken so he had to submit a report to AHS. They have to change a compressor. And we’ve been out of a fridge for four days. It's so difficult because that happened on a Friday. American Home Shield sent the request right away to the contractor. They called me but Friday was so busy and we didn’t have an appointment. Then Saturday and Sunday came. It happened overnight. In the morning we saw that the refrigerator was not working, so we had to throw away so much food. It's difficult without a fridge. So, I hope they resolve the problem as soon as possible.

I had a bad experience about a month ago with my refrigerator. The compressor went out. It was gonna take a month for the techs to come out until I called American Home Shield and told them I needed somebody to come and look at the refrigerator. They sent some Sears people within four days. But they had to order a compressor, which took a week, and the compressor sat here in my house for four days until the techs came and put it on. Supposedly, the technicians lived 100 miles away from my house. I was here without a refrigerator for two weeks and I was using an ice chest to put all my groceries. So, that was a bad experience.

Submitting a claim to American Home Shield is somewhat frustrating. They always have some hidden charges or something that's not covered or not clearly covered, but you're still paying monthly and you still pay for a service fee. If it's not covered, then they should return the service fee. I had an electrical claim that was denied because it's external electrical flood lights. I had the electrical portion within my service agreement, but they said it wasn't covered. I paid the technician to come out, and they looked at it. They sent the work order back to American Shield, and they denied it.

The refrigerator stopped cooling and the freezer no longer worked. And more recently, we had the techs come out again and they repaired it. On this last occasion, the tech walked me through and told me what it was. I met the technician personally, and he shared with me what he thought was the issue. They had to order the part. He didn't have it with him so he came back. But it was a little later than he had predicted. I wasn’t there when he installed it because I was out. But it was working. Then all of a sudden, it went down again.

My unit wasn't cooling, and American Home Shield didn't have people to work on it. It was hell. Everybody was tied up, and it took me about three months to get the unit repaired. The last visit was a reschedule after reschedule. When the repair people came out, they replaced something on the air conditioner, but the AC is still not cooling correctly. I gave them a call for a re-check and this is the fourth time. They're not responding. The month before that, they came by to fix the unit as well. This is in one of my rental properties and they wanted me to pay for the service call again. I will not recommend American Home Shield, and I will probably be canceling with them.

Something on the microwave shorted and it was replaced by American Home Shield. We submitted the claim over the app. It's flexible and easy to use, and most of the response is automated. This time, someone was out in less than 24 hours. All in all, American Home Shield is great, and I suggest to a lot of friends to get it.

I had a leak in my sink which was coming from where the drain meets the sink. Plumb Genius came out and they realized they had to change that and the garbage disposal. So, that was what they did and I had no problems at all with it. The little dude who came in looked it over, told me what was going on, and proceeded to do what he had to do. It took him 30 minute tops. Everything is now functioning the way they're supposed to.

My microwave would switch on and it would move, but it would not heat. I submitted a claim with AHS on their website and they had a good link. It was also user-friendly and the information they gave about the company was clear. The person who came out was professional and within a day, my microwave was fixed. One of the parts was burnt so, he changed it. He said that it's the most common thing that happens, so they always carry the part with them. So it was very quick and since then, the microwave's performance has been perfect. I would encourage people to take AHS as their appliance insurance because I love their quick response and easy access.

My washer wasn't working. The water was still up, but it wasn't doing anything. The diagnosis was that the motor wasn't working. They replaced the motor but the washer is not working correctly yet. So there's a technician coming today. But it was fairly easy to send in the claim.

I sent in a claim when the refrigerator quit working. The one side wouldn't cool off. The contractor found that there was a switch that defrosted that would let it freeze up. So the tech had to replace the switch, but then the refrigerator still didn't work. There's a switch that transfers the air from the freezer to the refrigerator and that was out. It took three weeks for the part to come in. But the service they did was fantastic. They got it fixed now. The technician was very good. But the issue I had was the three weeks waiting on the part. I had my food over in my sister's refrigerator for three weeks. But I know that Home Shield or even Sears had no control over getting a part. Home Shield did help me with that. They said that there was a refund of $75 on the service call. So, I'm happy with that and I recommend them to anybody.

I had a problem with the freezer freezing up and Axis Appliance Repair is trying to repair it. They've come out three times. They asked me to completely defrost the refrigerator for two days and see if that fixes the problem. I’d recommend AHS.

I most recently had a dishwasher repair and they were out here. I told the tech what was going on and I sent him the serial number and everything so he would have the part with him just in case that was what it was. He ordered the part before he came out so that he was able to do it all in one appointment. It took about a week but once they got it in, it took about 30 minutes to get the dishwasher fixed and everything was good to go. The tech was very pleasant and professional.

Hello. I purchased a new home this year and bought coverage from AHS with specific adder for pool coverage. After living in the home for a short amount of time, the pool heater stopped working. There was an error message on the screen about a temp sensor so I figured no problem, this is why I bought the coverage so I called it in for warranty. This was around 5/30/23. The tech came in, saw the message, noted it in his report and then also noted that the unit caught fire...

The plumber was very respectful of my house. He was helpful and he solved the problem. This is as opposed to the gentleman who came by today to solve another problem. He didn't even have the courtesy to say hello when he arrived at my door. He didn't even open his mouth to talk to me and walked through my house in his shoes. I don't like American Home Shield at all. I'm not renewing them. Don't even think about going with their services.

AHS has been great for us. We got the highest package available to us and with that, they've been able to do everything we've asked. Their call line is 24 hours. The vendors that they've sent to our home have been very good too. Filing a claim has been very pleasant. For my recent claim, I called and it was very straightforward. The call agent asked other appropriate questions, asking what type of GE appliance it was. Admittedly, I didn't know there were a lot of differences. But with that, I did a quick Google, was able to get the answer. They sent the right GE vendor out. He was able to assess the problem. And he was in and out within 30 minutes.

Winston Doors came out because I thought I heard some creaking noise. Everything worked out.

American Home Shield dispatched the service and the technicians came out. They showed up on time and were done within two hours. AHS is a great warranty company. You feel secure knowing that, if something breaks down or happens, then you know there's someone to help you find a contractor that's reputable and your out-of-pocket expense is not gonna be as great.

American Home Shield's service is good, but the subcontractors that they use are somewhat confusing for me. Most of the ones that we use all the time that they send over for our refrigerator don't even speak English. They're not very friendly. We can't really communicate. They just seem like a foreigner that's there to do their job and walk out. As far as AHS, they are very responsive, they follow up with email, and they're very polite. We pay $50 deductible, and then we get our stuff fixed.

It's been pretty good submitting claims to American Home Shield so far. I did a claim for my AC because it was clogged. It was working but the unit got flooded and caused water damage. American Home Shield sent out Extreme Heating & Air. The tech was really nice and polite. He explained and showed us everything that was going on. He was efficient and he did a really good job. He fixed the problem and didn't try to go around it. Now, we just have to take care of the water damage. I would recommend American Home Shield to a friend. The people I've spoken to have been pretty friendly. Sometimes I wish the home warranty could do a little bit more but it's always one thing that they cover and the other part that isn't covered is the part that breaks. Also, they price went up, but then everything went up.

American Home Shield's claim process is pretty pain-free. I did one for an AC leak. I had to call them out two other times and the techs came right out. American Home Shield's contractor are professional. I would highly recommend them. Even though they raise their rates every year, I've been satisfied with them and I haven't had any issues.