American Home Shield Reviews

Something got sucked into the dryer so a contractor had to come out and clean it. They came out the same day, within three hours of the request.

I like that when I call American Home Shield with a problem, their contractor comes right out. I had a bad problem late last year on my first call out. That was above my stove. A repairman came out and got aggressive with me. I told him we'd call the police on him if he didn't get out. I called American Home Shield and told them about it. They got right on it and sent out another guy. Recently, I had a faucet problem and it was leaking underneath the sink. I didn't realize until Dustin with Budget Rooter came out and showed me what caused the problem. He replaced the faucet the same day. He was very professional. I’d probably go into another year with American Home Shield if they give me a good deal. I don't even think they spent $150 on me on both of the calls, whereas I paid $54 and something a month for 24 months.

The Sears tech was very good and impressive. He explained everything very well and fixed the appliance rather efficiently.

As of late, we've had a lot of things breaking down. American Home Shield has been convenient. One was for the AC and I had to pay for fluids.

The repairman was very thorough and quick. He came for the free heater inspection and said everything's okay.

American Home Shield has been pretty fast and they sent someone to check out my problem pretty fast. My sink was leaking. My electricity went out, and I had a flood in my basement. Everything came out fine afterward. Overall, the cost is great and the fact that I don't have to go look around for someone to help me is also very convenient for me.

I've had a positive experience with American Home Shield. My dryer was making loud, squeaking noises, and it was easy to submit the claim online. My wife also said it was a really good experience with the repair person, and now, the dryer is functioning really well.

The water heater wouldn't stay lit. The claim process with American Home Shield was easy. The service tech figured the issue out pretty quickly. Everything that he repaired is fine.

The contractor has been in my house so far to get my ice maker to work. The tech is not really working on it. He just comes with a little gauge and measures the temperature of the freezer. It's getting bad. The second time, he came didn't do anything. For now, he's saying that the issue is the fan of the ice maker that he replaced on day one. He's supposed to come back on December 8. I'm going to call AHS to either give me a different contractor or cancel my warranty. I am not happy at all with that contractor at all. I'd rather have him say, “Oh, it can't be fixed.” but it's like he's just pulling chain. Other than that, I've always called AHS back. I've said, “Hey, listen. They didn’t fix my icemaker.” and they always helped me.

The tech was very nice and thorough about what he did. The first time he came out, he had to find the part and find out what part. It took almost a month before I got the part in because he had to order it. But he got in, got it fixed, and he was out.

Overall, our service through American Home Shield is good. I recently did request the service to come out because I had a refrigerator failure. The claims process went well. I was not thrilled with the time gap though. They say, "I'll be there between 8:00 am and 5:00 pm." So, essentially, I had to wait at home the entire day. The experience when the technician got here was good. He was very knowledgeable. He was able to quickly identify the issue. Unfortunately, he did not carry the part to fix it. He said it would have to be ordered and he had to come back on a different date.

American Home Shield served me well enough by connecting us to a technician, but he hasn't fixed our heating problem. And I suspect he doesn't know how to fix it. Instead of just saying he doesn't know how, he keeps leaving with it not done. And I have to call him and ask him to come back. He hasn't come back this last time because he doesn't know what to do. So, I still have to chase him down again. Maybe I should call AHS and have them send someone different. But it has been a couple of weeks. He has come out a couple of times and still doesn't know what to do to fix it.

When my furnace went out, I gave American Home Shield a call and it was good. A nice tech came and fixed my furnace.

The dryer wasn’t spinning and when the tech came out, he was able to fix it. He replaced the thermal fuse. I was satisfied.

Crossfire came out because I had a duct that came disconnected from my attic down through behind the wall. They made the repair and they were here no more than an hour. The tech was very nice and cordial and he came prepared. I liked the way that AHS was understanding and how they are diligent with the claims and working with me. There was an issue with the previous company that came out. They came out knowing what was going on and they came out a second time and came ill-prepared. I requested a different service company to come out and AHS was nice enough to refund the service fee for the other one and put it towards Crossfire.

One burner wasn't working correctly and the contractor put in a new controller on the third try. It was the company that ordered the wrong part and not the technician.

The request for service from American Home Shield went through great. The tech was out here when he said he would, and was courteous at the front door. But that recent heating issue left me flustered a bit, because the tech came out from wherever it was, got up in the attic and said, "All what's wrong with your heating unit is the switch was backed off somehow." It wasn't even a switch. It was a door lock on my heating system. He said, “Whenever I locked that door lock down, it immediately came on.” It wasn't even broken. He was up there 45 seconds and came back down and said, "All it was was a switch. And you shouldn't have any more problems with it." Wow. 75 bucks for that. But that was it. And he closed the unit properly. The heating unit came on great, and it has been working great since he left. But I don't feel like I paid $75 for 30 seconds worth of work. It didn't make me feel good.

American Home Shield covers my insurance policy that covers the appliances. But over a year ago, my TV gave me problems. I called AHS, and they, transferred me over to a third party that they use for TV repairs. Whenever that number is called, it goes to international to somewhere in Pakistan call center, and they took the model number of my TV, asked me what was wrong with it. There was a first charge of $140 just for the processing, which I paid.

AHS has been using reliable people, except the very last time when we had a problem with the air conditioner. They sent the company that we had an issue with years back. We called AHS but they didn't do anything about it. We called many times and tried to get it resolved. They were not able to, until I put a stop payment on the $75 copay until somebody called, tried to get the money, until somebody listened to us in order to listen to what the complaint was. We ended up paying somebody to come and fix the air conditioner on our own and that was very disappointing.

I've had a great experience with American Home Shield. They are very efficient with setting something up. There's no long time frame, so I'm very pleased with that. I do everything online. Somebody gets right back in touch with me. And before I know it, I get an email or a text message letting me know the company name. They give me the destination and I can follow to see where the guys are en route. We called AHS because we had a leaky pipe out in the front yard. But the contractor doesn't do that, so they didn't do anything about that. And the kitchen sink was leaking. They fixed that, put in a new faucet, put it a new garbage disposal as well. And everything was awesome. They were very courteous, polite, knowledgeable, and quick.

American Home Shield's customer service didn’t take any time getting the techs out and Arizona Value Appliance, the contractor, was good.

Patriot Plumbing came out and fixed a leak in the sink that's out in the garage. They were out in a timely fashion. The tech was polite and did what needed to be done. I asked him if the drain pipe needed to be changed and he initially said no. But he came back and said it needed to be changed. It was a pleasant experience. I like the service with American Home Shield though I wish I didn't have to pay for it every month, but that is how it is. You have someone to come out and everything is covered. I pay my deductible and then I don't have to worry about the parts and the cost of that.

The washing machine was rumbling. We thought it was the belt. The tech checked the whole thing and said there was nothing wrong with it. He was very knowledgeable. Quality work from American Home Shield.

We had some issues with my hot water heater. AHS had somebody there the very next day. The tech called me and he fixed the issue. He ordered our new hot water heater, replaced it, and we were good to go. We were really happy. I'm glad we have AHS.

When we turned the heat on for the first time, the downstairs system didn't come on. We called AHS and Air Plus Service came out, worked on it and got everything working. About a week later, the same thing happened. They changed the thermostat out and got everything up and working. They were fantastic. Everything we've called in to AHS has been serviced quickly.

The furnace kicked on and off. It would start, and after a while, it gets too hot. But it does not get up to what the thermostat heat is set to. And it kicks off. I submitted my claim electronically. I got an email confirmation back that somebody has been assigned to contact me. Later on, I called them and talked to somebody. The frustration is for the time it took to get somebody assigned and visit. It took five months before I got the service. I got calls from two other contractors in the space of eight months. I let it go for a while because it was summer. I didn't need the furnace. And it's getting close to the end of summer, I started calling again.

I had a free heating service checkup with American Home Shield. The techs came out, serviced my unit, and everything was good. I've had to repair everything pretty much in the past and they have been fine, except for one experience with my dishwasher. They’ve come out three times now. As of today, it’s not working properly. So, at this point, if I call again, that'd be the fourth time out here where I'm paying my fee for them to come out. I almost could buy a new one. They keep sending out someone to say, “Okay. I fixed it.” Other than that, all my other experiences were fine. Everyone they’ve sent out so far has been professional.

I made a claim to American Home Shield for a leaky kitchen sink. The service techs were very professional and informative. Every company that AHS sent out, I had a positive experience with them.

I had my furnaces serviced. Because winter is coming, American Home Shield offered a discounted rate with a local contractor to come out and service the furnaces. That was great. The only bad part was the guys came out, and they found that one of the furnaces needed a replacement part that wasn't operational. I was concerned because I trust AHS 100%. The first company said, "Yeah. You need this part." The only problem was in the Quad Cities, they were only allowed to do the inspection and not the real service. When he was out here, he was nice and had the part but said, "We're not allowed to come back and do it." It sucked, because I had to spend another 100 bucks. I was going to contest. But I get it.

Recently, the dishwasher wasn't functioning. The techs got it done. But I had to stay on top of them. They weren't gonna place it back in the way it was supposed to be. They were gonna leave it offset and sticking out from underneath the counter. That was not the way it was when they found it. American Home Shield is a one-stop shop. But I have one thing broken a year. I could have bought two dishwashers for the price I paid for AHS. I had to have a major issue in order. And I know I'll never catch up. It is insurance. It means I'm paying more than I'm gonna use. And that's why they make money. Other than that, I'd recommend them.

We had a drippy bathtub faucet recently. I submitted the claim online with AHS and then someone called me. They came out and it was fairly easy. The only thing was I had to pay a little bit more this time than I wanted. But it's better than paying a plumber a full charge, so I can't complain. Also, everybody that came out had been very friendly and accommodating and got our problem fixed.

I had a leak and a hole in my pipe, and American Home Shield had someone fix that. It took a little longer this time for someone to get out there, but once the repair guy came, it was great. I'm a homeowner and things are getting old in my house. Anytime anything goes wrong, I've been able to call American Home Shield and get it fixed. They replaced several things and fixed others. I have been very satisfied with them.

I went in to turn the shower on in the master bedroom and it wouldn't turn off. So, the plumbing failed. American Home Shield assigned a plumber to come out and they came out. It took a week, but eventually, they got it sorted out and were able to get it done.

We had a toilet that backed up. We called American Home Shield and they sent somebody out. It was an emergency. All three of our toilets would not flush. The guy said that was common. When we just moved into the house, we had a guy come out to look at our air conditioner. It was a $100 fee. Then we had an electrician come out because there was a light switch that wasn't working, and there was a $100 fee. It just surprised me that I had to pay $750 to be able to call somebody so that they send somebody out. It seems a little steep. So would I renew it? I don't know at this point.

When the washing machine drains, the water floods everywhere in the washroom on the floor. At the same time it's flooding, I hear the bubbles in all the bathrooms and the water gushes out of the drain into the tub and in the shower. The tech from Pronto Plumbing came and he said that everything was fine and fixed. But fast forward, not long later, the same problem happened. They didn't come back out. The rep said that they didn't have anything available right now.

A contractor came in and replaced some parts in the washer. So far, so good.

I find the American Home Shield to be really easy to work with. Getting somebody on the phone, and then getting them to show up can be a challenge all in itself. Getting the warranty really makes it a lot easier to get somebody out there. Our heat stopped. They were very responsive and easy to get in touch with. They called and gave me updates as to when somebody was going to be able to come out and work on the unit. It's up and working just fine now.

AHS makes it really easy to get things done. I'm also not as stressed about big-ticket items, because I have them in my back pocket. My stove was leaking gas recently. The tech that came out was really good.

I've used American Home Shield twice. Their process is straightforward and the technicians are very good. They were able to resolve the problem.

The man who came out for my plumbing claim was great.

When anything breaks, AHS covers it and I'd highly recommend them. The only downfall is it's not an emergency-type service. Other than that, they've been great. I had a leak that TJ Plumbing came out for and the tech was knowledgeable. They’re replacing it because the original valve wasn't done right per code.

Our furnace was making abnormal noises, so I called American Home Shield and Fast Response was the provider they used. They came out, left an estimate for a brand new furnace and said that because my furnace is old, I would not be able to get a heat exchanger part. As it turns out, there is a heat exchanger part and they were able to get it. However, the way they wrote the estimate was that the installation required code upgrades and modifications of over $2,800, of which, American Home Shield doesn't pay for. They only pay for the parts and the installation, and Fast Response was charging over $600 for what was expensively just a PVC pipe.

I had a free checkup for my furnace. The tech was cool. Came in, did the job and left. I'm satisfied with AHS.

The process with AHS was easy. From a quality standpoint, the provider that they're partnered with here did fine. But from a communication and personality experience standpoint, there's a little bit to be desired there. I'd left a negative review at one point. The owner called me directly asking why I did. I said, “You came out three times. You couldn't fix it.” Finally, they figured out they didn't make the part any more. We ended up getting a new washing machine. They came out later to fix our dishwasher and there were no problems. But I just canceled my policy as I didn't need a secondary policy. AHS tried to get me to stay which I don't blame them for.

I had to get my dryer looked at, and I had to replace it. American Home Shield successfully reimbursed me so that was good. The process was pretty smooth. They sent me the link to pick whatever one that I wanted, and I just put the difference with it.

American Home Shield solved the two problems at my house and both techs were very good. The claims process worked out just fine and the service was great. I like having AHS. They covered things that I needed.

Our heater started making an extremely loud noise a week earlier, and the guy who came to our house told us it was an inner belt issue. He described why it was happening and told us either he couldn't find a part for the unit and what would happen if that happened, then he went over if he could find the part, which he did. He was very knowledgeable and very polite to both my wife and I. I was really pleased with him. Their office called us that day to give us the bit on the part, ‘cause I wasn't sure if it was gonna be a full repair, for replacement or if it was just gonna be a part, and the thing was the part. Everything is good now. The house is warm. I was very happy with American Home Shield, and I'd highly recommend them. I’ve had other types of warranty companies and they let us down.

We called American Home Shield and they set up the problem and they told me the name of the contractor. It was easy. When the tech was here, he informed us throughout what he was doing and he did a good job. He made a good effort to get things done. Overall, I'm 75% satisfied with American Home Shield. The coverage is too expensive. Also, they tried to wiggle out more things than they used to.

The commode was running. I called American Home Shield to fix it. I had no challenges. They sent me an email and said, "Here are the guys that we will send to fix your challenge." They were great. I've been using American Home Shield for over 10 years, and they've always done a pretty good job. They're a good company.

The contractor changed the locks and provided four keys. They did a great job. But American Home Shield didn't pay for an AC that needed to be replaced. They don't cover pre-existing and we just moved into a home. So, that's a little bit of a problem.

The Rooter Rite techs were great. They fixed the shower the day they were here. We've saved a lot of money over the years by having American Home Shield. I'm thankful for their service.

I've had the policy for more than a year and the service is good. I used them when I was having problems with my commode. The contractor said they would be there within the next 24 hours, but it was after 5:00 when they got here. But they were very professional. It was very good.

We had the washer and dryer that was looked at. The problem with the washer was fixed. The dryer is running fine, but it wasn't something that the contractor could repair. It's more of a cleaning company to come in and do that. The only problem we've had with American Home Shield was where we placed an order, and their system canceled the call. When I called back a couple of days later, they fixed the problem right there on the phone, and we had somebody out the next day or the day after. Other than that, I'm happy so far. They've been convenient in works.

American Home Shield hasn't failed us. I recommend them to anybody that's got a house. We just have to pay the $75 service fee and getting stuff repaired is quick. Every technician that's been out here has been extremely great. We had one guy come to do the air conditioner a few years back because they had a leak and they ended up having to replace the whole thing. Recently, a repairman came to fix the dryer. When they turned in the ticket, they didn't put what it was. Luckily, he happened to have the parts that we needed to fix. He was able to put some new rollers on it. He was quick. This last one, because there was a third party involved turning the ticket in, it got missed the first time. It didn't get scheduled correctly, but they fixed it immediately.

I've had some issues to where some of the service contractors just would not show up or didn't do a good job, then customer service at American Home Shield has not been that great. When I call for help, it would be an improvement if someone can help me. If they're located in the United States, that's better too, because a lot of times, there's a language barrier as well.

Filing the claim for my disposal was smooth. American Home Shield did it quickly. I'm keeping AHS just to be safe in the future. I need the warranty when I cannot do a full repair.

All our appliances are Kenmore and the oven is 29 years old. All that was working on it was the clock and I told the guy from AT Appliances that I didn't need another clock. I need an oven that works. So, they had to have the part rebuilt and we had to wait a month and a half before we finally got it back installed inside the oven. It’s now working like new. It was worth it.

American Home Shield has always been a very reliable, beneficial service. I like the fast response. The ac wasn't cooling, so we called AHS and they sent the contractor out. It was very easy. The contractor had been out before for AHS last year. They were very good. They fixed the bad capacitor. Everything's working great now.

So far, our experience with them has been okay. But the costs have been going up and the level of coverage is going down. It's to the point where it has caused us concern and we may be looking for additional options. With our claim for the water heater, I've had to really chase down American Home Shield. They want to use everything on their dashboard but there's no action on it. So, if I say, “Are we going forward with this? Are we not? What's happening?” Nobody can tell me anything. But they all keep referring me to a dashboard. So, it's like staring at a wall.

The furnace was not heating. So, the tech came and fixed it. He was quick enough to get here and he was very good. He had to get part and he came back a few days later because he had to get permission from the home warranty. The heater is working well now. AHS is great and we’re going to keep them for a while.

Having AHS is a great benefit. It's less stress for me about getting things fixed. If something breaks down, I could just call them and then have someone come right out. But my very first experience wasn't a good experience. It was for the furnace at my tenant’s house. I didn't hear back from anyone so I had to call the company but no one ever came. I ended up paying someone to come out and do it and AHS didn't reimburse me for the money that I had to pay. Recently, the washing machine wasn't spinning and the Rockland tech was out here the next day after I filed the claim. But I do need to call them back because I'm having a water leak when I wash now and it wasn’t doing that before.

The dishwasher wasn't turning on. It happened once and it was fixed. The contractor was great. I'd recommend American Home Shield.

Appliance Yikes came out and replaced my washing machine. They checked to make sure the washing machine was pretty much broken. They let me know that the arm in the back was the one that came apart and broke and allowed the tumbler to almost come out of the machine. So, it put dents in the washing machine. It also put holes in my walls. They addressed the washer but didn’t address the walls, but that wasn’t for American Home Shield to fix. They also fixed the dishwasher. Everything's working well now. I got the holes fixed, and the washer has been placed in the home, and I've been using it. They were good.

I had a leak in my bathroom sink recently. It was also clogged. I went online and submitted a claim with AHS. But I only had a choice for leaking plumbing. So I called the vendor and explained to them what was going on. They said, “Okay. We'll call back AHS to tell them to add the clog.” The tech that came out was very professional and a really nice guy. It's been perfect now. The AHS reps were also friendly. I've been really happy with them.

Our air conditioning unit was leaking so AHS sent a guy out there to fix it. The tech was very good.

My clothes dryer wasn't drying. I did a claim with AHS then got a text from JEA’s Appliance Repair saying that they got the call. They let me know when they were gonna get there. I like the repairman who came. He'd been out a couple of times on other calls.

I had a plumbing claim and electrical claim with AHS. The plumbing claim was a bathtub drainage stoppage, and the electrical claim was an outlet that was not working. Everything's good now.

American Shield is full of crap. They need to have better customer service. They have no problem taking my automatic payment and the $100 deductible out of my account, but they got problems with the technician that they assign to you that can't come to fix your stuff. I also had the air people come and they put a thermostat on that does not work. I have to get up about 4:00 in the morning because it's 64 degrees in my house and reset the thermostat for the heater to come on. So I don't know what kind of people they got working for them, but they need to get professional people. My money is professional, so they need professional people.

There was water on the floor by the commode. I thought it was coming from the bottom of the commode. When the plumber got there, he knew exactly what to check. He said it was coming from the shut-off valve so he replaced it. However, there's still water on the floor. I filed a recall claim, and they’re coming back tomorrow. I would recommend American Home Shield to minimize any potential out-of-pocket expense.

I requested the service online with AHS to have the light in my fridge fixed, then I got a thing back stating that someone would be coming out and that it was scheduled. Then that company called me and when the tech came out, he said the coil had burned out. So, he replaced that little component out there to make the fridge light work and he was great. He'd been out before to fix my icemaker and he did what he needed to do to get things working. Other than that, AHS didn't want to fix the thing on the pool. But everything else has been pretty good.

The contractor was on time and professional. It took them several trips. They had to wait for parts. The refrigerator is not completely fixed, but it's so much better than the problem originally. American Home Shield is much better compared to other plans that I have.

My washing machine was not putting enough water in there to even get all the clothes wet. The JT Appliance tech had to make two trips. He replaced a valve, and it was timing out before it completely put enough water in there, unless it was only a little bit of clothes. That worked fine but then, he had to come back out because it still was not putting enough water in when I wash sheets. I took pictures of it. It never even got wet. So, the tech came back out and replaced something. It's filling up now and seems to be doing great. The tech was always very good about letting me know when he was gonna be here and was always here right on time.

I love my home warranty. They've always done a great job and so did the last people that came out. Their contractor Coastline Electric came because there were some electrical issues when the house was built. There were fuses in the garage that were all faulty. Every few months, we'd have a different fuse that would go off, and it would cause something to burn. Recently, it was the fan and it's been a $400 problem at a time for the last year and a half. If they would just fix the circuit now for $150 instead of waiting 'til it blows up, it would be a lot cheaper. Other than that, AHS is always good once I have a problem.

Once something goes wrong, American Home Shield sends someone out to fix it. I sent in a claim when the garbage disposal wasn't working. Someone came in within a few days and fixed it.

Our hot water was coming out slow and dealing with the contractor was seamless. But I have to call them back out because the water temperature is not right. I've been American Home Shield’s customer for at least five years now and I’m happy so far.

Having a warranty with American Home Shield is great. You can’t beat it. Their contractors are right on the ball. They come in and they know what to do. I just tell them what has to be done, and they take care of it. I'm very happy with the contractors that AHS sends over.

I had an issue with my oven. After making a claim, a tech came and he was good. We had to wait for parts and the wait time was a reasonable timeframe.

So far, my experience with AHS has been good. I've had two appliance calls and they've both gone really well. Now dealing with a plumbing situation. Hopefully, that will be resolved satisfactorily as well. I also had a rekey service that was offered and that went very well. We had Access come and they tech did a fantastic job. He was able to get in and out of here. I don't think he spent more than 20 minutes here and he got all five locks addressed. However, sometimes some of the material in trying to discern what is a covered versus a not covered service is time-consuming. A couple of instances, I had to reach out and make a call to AHS and say, "Would this be classified as a covered service?" I would describe the problem before I’d even place the call or set up a dispatch.

American Home Shield saves us money. We had a dishwasher that wasn't working right. The claim process went well. The tech was good, too. He resolved it.

I love how American Home Shield comes to my aid whenever I need them. My dishwasher quit working and when the technician came out, she found that when she jiggled some wires, it came on. She stopped and said, “This is an electrical issue.” She put a request in, then two electricians came out and had it done in under five minutes. They did great. When the first technician was done, she put some paper towels down to see if it leaked and it didn't. However, after the electricians left, something happened, and it started to leak, but it wasn't terrible. Just enough. I ran the dishwasher, and it stopped. It still had 30 minutes to go, and it started beeping. The dishwasher doesn't work.

The toilet upstairs was leaking into the ceiling of the kitchen and the plumber said it needed a new wax seal and that one of the bolts wasn't put in right. So, he fixed that. I had another claim with American Home Shield that I had some issues with but it wasn’t them. It was the people they sent out to fix something. My second refrigerator wasn't working, so the contractor came out and replaced a compressor in it. They ordered the wrong compressor and the guy put it in anyway. It took me a couple of months to tell AHS I didn't want those guys coming out anymore. They said they had finished the job and they were supposed to come back and do something to fix it. They didn't come back at the time and date they were supposed to. So, AHS got somebody else to come out and the guy said we gotta order one. I said okay and when it came in, they fixed it. It was excellent. They did a good job.

I had a plumbing issue. The claims process with American Home Shield was easy. The technicians came on the first day, and it was wonderful. The next day they were supposed to show up, it was on Monday, because they needed more equipment, and they failed to reschedule the appointment. So, I had to take another day off work for them to come another day. The technicians that came were amazing, but their scheduling office lacked a little. Overall, the company that AHS sent charged me another $500 to put in something so that they could do the repair. I don't know that it would have been cheaper to go a different route. The company said that we have to have a cleanout or Home Shield won't cover it.

The springs on the dishwasher door were broken. The contractor called promptly. They got back with me quickly and were professional. They came out, and it went very smoothly.

Everything with American Home Shield's service was good until the last one with the microwave. I called them three times and they said they have to find somebody to install it. They're just not doing it. They keep telling me they'll get back to me and they don't. They should see this last repair through, but other than that, they're good.

My well went out. I called American Home Shield and they said they can't find anybody in a 50-mile radius and they had to go to a 70-mile radius. I've got three well companies right here by me. Now, I have no water in the house, no water anywhere, and it's like they don't care. They gave me a number where I could call one of the well companies and have them come to the house. So, I called one and they came the same day. They looked at it and said, "Your pump is burned out. We have to replace it." So, I said, "Go ahead. Replace it."

The heat wasn't working. The field guys were great. But the guy that schedules, I tried to volunteer what type of furnace it was and give him more information but he really wasn’t interested. He just said, “No. They'll just come out and check it out.” I spent 20 years in residential homebuilding working for builders, and when we do a warranty call, we get as much information as I can. I was blown away that he said the guys wouldn't read it. The guys in the field said, “That's because there's nothing ever to read, they just send us out.” The guys did a good job troubleshooting. A different guy came back to install it that had a little more experience with these units. They did a good job and made sure it was clean and left the house clean. So far, so good. AHS was a good bang for your buck. They had a more inclusive plan than the two that I reached out to.

I called American Home Shield to see if they could have someone fix my electrical sockets that broke. The electrician they sent said that the plastic on the socket was already broken and we couldn't screw a light bulb in it. There were two sockets like that, and the electrician said it wouldn't be covered. He also said that he could do it himself, but it would cost me. Other than that, I'd tell friends to get the coverage. If anything broke down, the house would be covered.

I had an issue with my hot water heater recently. Gatordrain came out and everything went well. I had to get a replacement.

We called American Home Shield for the air conditioner. We weren't getting the heat upstairs. The repairman who came knows his job. I'm satisfied. The problem is the house is quite large. I should buy some insulations and insulate the part out where the heat is leaving from the fan going upstairs and the basement. Also, there is another area near the front door where we have to close the shutters so that we can allow more hot air to go upstairs. Upstairs, you can feel the heat coming up. The repairman checked that. But still, it's not as warm as the living room. By the end of this month, I will contact him if the upstairs bedrooms aren't getting warm.

American Home Shield sent Bencraft, and the service was good and prompt. I had an issue with a leak. The air conditioner worked fine, but the base that it was on, you could see where it had leaked prior to me buying the place. I don't know how often the people that owned it before flushed it, but I've been doing it more often. So, the tech told me what I needed to do outside. He advised me how to continue. Overall, the response from American Home Shield was quick, and then I got a call a day after and scheduled when the tech would be coming.

I had a leak in the bathroom and the contractor, Aaron Plumbing, did what they had to do. But I forgot to add my stove on the claim and American Home Shield wouldn't allow me to do it due to their policy. The man had made the visit already but he had to come back with the part because he didn't have it in stock. I could have had a little leniency for being with AHS for a while and I needed the little panel on my stove fixed too.

I've always liked how great American Home Shield has been with me with appliances and other things. I've had multiple issues after buying my house. It was the air conditioning unit, the washer, and the refrigerator. There have been times that it took a little longer for them to get back. But when my water heater exploded, their contractor came out within a week. I was impressed with that also. Recently, a roof leaked right into the bedroom. The contractor repaired the roof which was remarkable. They were probably the best people I've met in my life. They said they would call me back at the end of the month and make sure that that still held with the weather. The weather had been bad but I haven't had an issue since. I am pleased with American Home Shield. My daughter's gonna buy a house in March, and I'm telling her to do it.

Most of the time, the contractors that American Home Shield sends out are pretty good. I only had one issue, but it was a miscommunication. I had a leak in the ceiling, and the plumber came out to fix it. The drywall company came out to fix the drywall part of it, and they explained to me that they weren't able to put my drywall back up due to the way the plumber had the pipe sitting. I would have to call the plumber back to change the way the pipe is sitting so they could put the drywall. When I called American Home Shield and explained that to them, they said they'd have someone come out. They called the drywall guy, and it wasn't him who needed to come back right out, it was the plumber. It took me almost three months to get that straightened out. That was the only time I really was disappointed in them. It was a back-and-forth until I got down to the last person.

My toilet was not working. It would not flush. The tech that came out was good. He knocked it out real quick. No more issues since.

American Home Shield is very convenient. Thus far, they have addressed the things that I needed to be repaired. When my garbage disposal went out, techs came out and replaced it. But they closed the ticket out prior to checking to make sure that there wasn't any clogging or any issues with drainage. And so, I had to call back for additional service.

I would tell anybody that's a new homeowner to get American Home Shield. The peace of mind is well worth it. Whenever you have something come up, it's a lot better to pay the service call and the monthly bill for Home Shield than it ever would be to replace an appliance. Everything's going up. When our AC went out, we were so concerned that we would have to replace it, especially at the end of the season, where we're not even going to be using it. The compressor either wouldn't come on or would overheat and shut off. That's what we thought the problem was, but when the technician got out here, it turns out that we needed a different part for the fuse board. He fixed our AC.

Both of my large burners on my oven weren't working. They would immediately be turned to high heat even when we set it on low. I did a claim online, and it was very simple. I liked it. I also got an email as well as a phone call, so there was plenty of communication notice. American Home Shield sent out Sears and they were great. They explained the issue very well. They had to change the ignition switch, and they were quick and professional. It's a huge relief to cook again. I would tell people to definitely get American Home Shield and it's absolutely worth it. It covers a wide variety of issues, and everything is done very timely and professionally. The customer service is wonderful too.

The tech who came out for the microwave said that I need a new one. I assumed he sent American Home Shield what the old microwave was and what the measurements were. I went shopping for a replacement and I looked at the different sizes that they had. I even went up to Lowe's trying to get an idea. I found a 1.7 cubic feet unit and I chose that one. AHS ordered it and sent it out. Then they contacted Dre to come and install it. However, when they came out, they said that the microwave didn't fit and the tech couldn't put it in. He called American Home Shield to tell them and they told me that they would take it back and they're going to charge me a restocking fee. We went over this and AHS accepted responsibility. They didn't charge me the restocking fee and all of that.

I sent in a claim for my leaking garbage disposal. It was easier than pie. We did it online on a non-work day and within hours, we were given a name of a company. Then the company contacted us and found a suitable day when we were both available. When the tech came, he explained what we needed to do. He was great. He was on time. The newer model is a little less noisy and we're pleased.

I had a water leak and I thought the plumbing company beforehand fixed it. The tech said he did but it was still leaking in the same exact site. AHS sent the plumbing company they usually send, Bestway Mechanical. The tech ordered all the parts and fixed everything. He had to come back two or three times and he did a good job. I haven’t had a problem since. But AHS needs to lower my price and send me a contract. I've asked for it already and I never received one.

I like that if I have an issue around the house, I have one place I can go to to get it taken care of. I've had some great experiences and a not so great experience. The contractor came out to fix the shower. It was making a noise. I already had the piece from MOEN. And they just came to stop the shower from making noise.

I had some outlets that were not working correctly and the tech came out and fixed them. The guy's name was Daniel. He was fantastic and a very personable person. He told me that I had a GFI outlet in the garage that was actually bad. So, the three on the outside that were not working were because that one outlet was bad. He just put a new GFI thing in and all the rest of it worked just like he said it would.

American Home Shield had a repairman come in one time to fix two things - my refrigerator and my stove. He fixed the refrigerator first. He told me he needed to order a part for the stove. He came back in 10 days and fixed the stove. When he was putting everything back, he broke the glass. I called the company to tell them. He didn't want to come back anymore. They sent me another person to come and see what happened. I explained to him. He gave another report saying that the glass was like that already. I don't know how he can say that if he just came for two minutes to see and ask me what happened. They told me, "Somebody's going to call you to tell you if we are going to cover it or not." Nobody called me in 10 days.

I've not been satisfied with American Home Shield. The sent a company out that originally was supposed to evaluate the systems and I requested for two systems to be evaluated. A young man came, checked the first one and said that he needed to leave and wanted me to sign the document. I asked if he could check the other one. He said, "No, I'm not going to check that one. I have enough information here." I told him I was not gonna sign. He started yelling and got very upset. He threatened me, walked out of the door and banged my door.

The kitchen sink was clogged. The tech unclogged it and then he described what I could do to avoid the issue again. Everything’s good. I had used American Home Shield in the past years and years ago and the cost was good.

American Home Shield sent out Runyon for the dishwasher. We had a follow-up continuation problem so they had another tech come out a week ago. They were fine. Overall, AHS has pretty much done what is advertised if there's a problem with any appliances, and it seems that they are willing to send out a technician quickly and make sure that the issue gets taken care of.

I sent in a claim for the washing machine and the tech that came out was very good. He was very knowledgeable. For the first time in 10 years that I've had this washing machine, somebody knew what to do.

The locksmith was really quick about it and he came when he said he would. AHS's service has been great. It's good to know that they are there.

I had leaky valves so I called AHS. Tom Melton’s Services showed up and the tech looked at what was needed. He ordered parts and I gave them enough time. I called them back and I had to contact them several times. They made plans to come to my house and I waited but they didn't show up. They said that they tried to contact me but I have my phone with me the whole time, so I don't think I missed any calls. But I was very patient with them. It took several weeks to actually get the job done. They finally came out and fixed it and it looks like everything's great. We can finally run our equipment the way we need to. When we need AHS, they're there and it beats hiring plumbers every time. It's easier for us to call, pay the fee, and have them send someone out. Usually, it's good and timely and things get done.

American Home Shield set me up with the locksmith. He came out, did his job and everything was fine. Overall, AHS is very good. The only thing is one time, I needed a plumber and they couldn't give me an appointment for two days. I didn't like that one bit.

I needed someone to come and check the furnace and I called AHS. The contractor was courteous and informative. Overall, the service was great.

The tech did the repair really fast. He was finished with the problem in under 2 minutes.

Having American Home Shield gives me a little peace of mind if something breaks that they can come out and fix it, and I'm not looking at thousands of dollars right away. I just pay my deductible, and it's not too bad. They have also been fast every time I've called. Recently, the garage door opener thing was broken. The techs came out the same day, did what they needed, and fixed it really quick.

The last time I called AHS, they resolved the issue quickly. Sears came out and solved the problem. I'm really satisfied with the service.

Sometimes, the vendors that AHS chooses are nowhere close to where I live so the vendors put me off. They would pick somebody who's in Mesa who could care less when they get to me. At least give me a choice of vendors so I can tell you what I know is a local who's credible or not. They always tell you they're sorry but they can't do anything about it. It's no fun. We sat in that house for two weeks without a working refrigerator. I had to go out and buy a small one for my husband's medication. Also, they've fixed that refrigerator three or four times. It needs to be replaced but they won't replace it.

My freezer was working but my refrigerator wasn’t and American Home Shield sent out Norrods, which I hope they're not using anymore. They made a mess with everything and was hard to get ahold of. AHS couldn't even get a hold of them, which was why it took from July till now to get the refrigerator fixed because until AHS heard from them, it couldn't go any further.

Our refrigerator was leaking inside of it and it needed two parts. That one was good, because Sears called us beforehand, ordered the part. It was here when they got here. Sears called, and I only had to have the one appointment, so it was only $100. The only thing about American Home Shield that I'm not a fan of is that I have to make multiple appointments. One, to come out and diagnose. The next one was to see what it was. And I had to pay extra for coolant, which is understandable. We love AHS. They've been awesome and have taken care of everything.

I've been having to use American Home Shield a lot. My last one, I needed my furnace looked at. Just preventive. They scheduled someone to check it out to clean it. It was wonderful. I enjoyed the young man. AHS gives me a bit of relief when something does break down. Not all of mine have been without me having to pay out any money. I always have to pay out something. They could make it so that I don't have to always pay out something, to just make it that since I have to do the service call, let that pay be my backbone, and not for me to have to dig into my pockets and pay out for them to repair something. I have not had anything that I have not had to pay for, except for my servicing for the central air and furnace, just for the tune-ups.

AHS has been responsive and really quick to address my issues as far as getting someone out to fix whatever the problem is. And with my plan, they have preventive maintenance where the techs come out and do a tune-up. They did that on my furnace recently where they did an assessment to let me know what needed to be done and that was free. Then shortly thereafter, they had someone to come out and fix whatever they found needed to be done. The tech came out a day after I put the request in with AHS and that was really quick. He was very kind, personable, and professional.

I reported an issue on a Friday, and American Home Shield had someone come out Monday, which is fine. The guy found out that the system is getting old and that the filter that I had in there was too powerful of a filter for the machine itself. The original problem was it wasn't producing heat. The guy told me to take that filter out, let it run for a few days, and to call back if there was a problem, but there wasn't one. He was excellent. There have been a few techs that had come out and I have no complaints about any of them as well.

The water heater died and Taz Plumbing, the contractor, came out once to check on the problem. It was two days after I submitted the claim to American Home Shield. Then, the repair guys saw that it was not going to be able to be fixed, so they had to place an order for a new one. And it was a week after that that they were able to get it. It was great. I’ve used AHS less than maybe five times and I've never had a problem.

The water on my refrigerator wouldn't work, and I had leak as well. The techs came the next couple of days and they were very good. They got me up and running. It’s a good thing to have American Home Shield, and we use them quite a bit. When you first call though, you gotta talk to a machine. Then when I talked to a person, I had a hard time understanding what she was talking about. The accent sounds from a foreign country.

The toilet was running and it started to leak. The plumber replaced what was inside the toilet bowl to stop the leaking. He was very knowledgeable and quick in his turnaround of resolving the issue. I've been satisfied with the services provided by American Home Shield. However, sometimes the turnaround on getting a call back from the vendors that American Home Shield uses can be slower than what one would like. Also, every time I call out for service, there's a $75 service charge. I pay roughly that a month. It would be nice if the rate was lower.

For a while, several lights would flicker off and on and we thought that it was due to a light bulb needing to be changed. We would change the light bulbs but they would still flicker. One day, several lights in the kitchen and the bathroom and one outlet would not work. We tried the breaker but it wouldn't work. I put in the request to American Home Shield and one electrician came out. He spent five hours looking to see what the problem was and he couldn't find it. Then, Hawk Electric Services came and their electrician found a loose wire within the bathroom outlet. He fixed it, so the lights came on and worked fine. He was professional and respectful. But within the next week or so, they went off again for at least a full hour. They came back on but they flickered off and on and it was longer each time. He came back out and said he was going to write something up to fix it.

My dryer wasn’t drying. It had some bearings that the tech replaced. He was great. Everything was good when I did the claim online. Overall, American Home Shield has been great.

Parker's fixed my furnace. The tech said that whoever worked on it before didn't tighten up the drum and that was why it was making a loud noise, but there was also a piece broken in there so he replaced that. It works fine now, but it doesn't heat my house up really well. I use a wood stove too so I don't have to use the heater so much, but it was set at 70 and I don't think it ever got above 68. I'm gonna have to refile that claim and say, "Hey, it's still not working properly," but I'm gonna wait.

I like American Home Shield's service. Top Notch recently was out and they changed my kitchen faucet that was leaking and unclogged the drain upstairs. I'm highly satisfied with the service.

I had an experience where the contractor came and fixed my HVAC system. It wasn't fixed well the first time. So, American Home Shield sent him back out and they got me squared away. The technicians were nice, knowledgeable, great guys. I have not seen as good technicians as what AHS send out. This is my first experience with a warranty company. I was a little worried that they wouldn't send good technicians. But I had a great experience. I was very happy with it. It makes owning a home way easier. It takes some of the stress out of worrying about getting stuff repaired, or how much it’s gonna cost, or finding a contractor that could come in a reasonable time.

I was having some electrical problems in the basement and the tech got out here quickly. He said he'd arrive between 8:00 and 9:00 and he was here a little before 9:00. He told me what was going on and he was pretty honest with me. But he wasn't able to get me up and running because the work wasn't covered. Despite that, he told me what would be my best option going forward. All in all, my experience with the techs that AHS sent out had been very positive. I've called and we've had people out here within a couple of days. When my dryer went out, they also had somebody out here and he fixed it. Their claims submission process is fairly easy, too.

The valve under my sink was leaking, so a plumber came out and replaced the valve. It was quick and easy.

I filed a claim to American Home Shield on my dryer. I had two technicians. The first one who came said, “Oh, yeah, this is easy. I'll order the part,” and he left and the company called back and said, “You have to move the washer.” My husband is 81. I am 77 and a small woman. The washer is gigantic, and so is the dryer. There's no way in God's green earth that either one of us was going to be able to move that washer out of the way. When the guy from the gas company came and checked the dryer, he had no trouble getting behind it, and doing what he needed to do to make sure that what we were calling about was real. So, I was not happy. Then they did not file a report with American Home Shield that they weren't going to continue the service. It was almost six weeks before I finally called American Home Shield.

American Home Shield is convenient. Most of the time, I can get someone to come out to the house within a few days. JB Plumbing came out recently for my garbage disposal. The plumber came out the next day. He got out there quickly mostly because I called him. Typically, I hear from the service providers within a day. I hadn't heard from him, so I called him. He had me describe what was happening with my garbage disposal and take some pictures. From that information, he deduced what was going on and did what was needed. He got it fixed that afternoon.

I called American Home Shield for our garbage disposal that was leaking. They had a plumber out here the next day that took care of the problem. So far, I'm happy with having them as my warranty provider on the house.

Having American Home Shield gives me the peace of mind that if something breaks down and it’s no longer under a warranty, I can get a little help. The contractor came out for the annual heating check. The one that came out was professional. Nice kid. There was supposed to be an appointment for that day that he came out. He was supposed to call me 30 minutes prior. But he just showed up, kind of unaffected. But that's okay. He was knowledgeable on the job. He knew what he was doing and he explained to me what he did. And he did a good job.

I’ve been dealing with American Home Shield for three years. They cover more than other warranty companies. I’d go to AHS over any another.

My electric had went out. I submitted my request with American Home Shield online. It took a minute for them to find a contractor. But they found a contractor and they came out. It was smooth. The issue got resolved. I enjoy having AHS.

The garbage disposal wasn't working. The contractor told my wife what was going on. The garbage disposal was fixable, so the tech fixed it and left.

My biggest complaint is I have a constant issue with my air conditioning system. I'm constantly paying fees for repairs on it when their commercial says that they just replace them. But that's not the case. As long as they can continue to recycle parts, even if you have a person come out every three or four months for the same missions, they just keep doing it. Every time, I got to pay the 100 and $25 or $30 fee to have someone come out. It's the same problem every time but they slap a new part on and keep on going. So when I add all that up, especially if it's the same repair every few months, in addition to my monthly fee that I pay just to have it serviced, I'm long past the thought of if American Home Shield is worth it or not.

Any issue that we've had, I was able to call American Home Shield. And even if it wasn't covered, they still sent somebody, which was helpful to me, because sometimes some stuff start to go after five years. I always do it online. And if I don't know the right wording, I always just put "other" now. So, AHS will call me and say, “What's wrong? What do you need?” I'll tell the person. And he can finish putting the ticket in, and they know who to refer it to. So, it has always been excellent service. The fact that I don't have to worry about, “Oh, shoot, who am I gonna call?” I already know AHS has got me covered.

American Home Shield has been able to help us out with a couple of issues, mostly mechanical and plumbing-related. It's been beneficial so far and the claims process has been very painless. Competition Pool & Spa came out recently when we had a little bit of a pressure irregularity in the pool pump. They were able to review that and rectify the situation. It was a good experience.

The garbage disposal that came with the house was dysfunctional and it finally locked up and wouldn't work. The repair guy called and told us when he was coming. He came out on the weekend on an unexpected date and we appreciated it. He diagnosed the problem and had the replacement in under an hour. He was very professional.

There was water under the sink. I went online and filled out the deal with American Home Shield. The contractor came out and said what was wrong. It was leaking at the faucet and then the water was running down. They said, “Okay, we've got to turn in the claim and explain to them why you need to have these replaced. They have to be replaced, it can't be repaired or whatever. And we don’t keep anything like that ones on our vans or whatever.” Then they came back out and fixed everything. They were awesome. They cleaned up after themselves. They did everything timely. We've had nothing but excellent results. Everything we did with American Home Shield has been awesome so far. I had nothing but a 100% positive experience with them.

My dryer went out. The contractors were pleasant and worked on the job quickly. They needed to order a part and come back. They did that quickly too.

The dishwasher started leaking a week ago. AHS had somebody out right away. He knew what he was doing and needed a part. This was on Monday, and he said he'd have it by Friday. Wednesday morning, he showed up and fixed it. Today, the washing machine started leaking. The one thing I don't like is the window is 8:00 AM to 5:00 PM. That's a pretty tall spread. But he was here before 9 o'clock, and he diagnosed it and he said he'll be back around 1:00 with a new part and that will be done. Another nice guy. The claim submission process with AHS was fine. They have somebody that English isn't their first language and my hearing isn't all that good. But we muddled through it.

American Home Shield is worth it. I did a service request online, then a man and a woman came together to do the rekey. They were fantastic.

I had several of my lights not working, and the tech found out that the wires had come loose in two different areas. One was touching the can and could have started a fire. So I'm very grateful that he found that. Then I have two ceiling fans that weren't working. They're replacing the two ceiling fans and they've been awesome. The tech even taught me how to use my generator that I didn't know how to do for the house. So they were very informative. Everything was top-notch. Every time I've used American Home Shield, it's been really good. The first time that I used them, the repair person didn't do things right. But American Home Shield took care of it. I've been very happy. I refer them to everybody.

A plumber came for a leak in the water heater. All he did was tap on a little pipe and it was done. I paid $75 for somebody do that. But American Home Shield has been great. I know that I have someone that will come out and fix my problem. However, I wish the fee hasn't gone up.

When the tech came out to do the AC tune-up, he said that the compressor wasn't working right. So, they ordered a part for it. But I would call American Home Shield because they said I have to pay 300 and some dollars, and I don't understand that. I haven't looked at the fan, but I thought the AC compressor was under the plan. Now, I gotta pay 300 and something dollars, on top of paying $75 for a service fee. They called me again, told me the part wouldn't be here until the end of November, which will work out good for me, because I don't have 350 something dollars.

We had no hot water. It came on but would go out. I went online and there was a button that said to get service or put a claim in. It has a list of things to say what the problem is. I typed in what the problem was and that was that. It was very easy. Also, whatever time the contractor said they were coming, it was exact. They were precise and knew what they were doing. I didn't have to wait long, which was great. I didn't agree with what I was told by the first person that American Home Shield sent out and I was able to get a second opinion. That was great that they offer that. I had a great experience.

My washing machine died and American Home Shield gave me a certain amount of dollars to replace it. I'm just waiting for them to now send me the reimbursement check. The technician that came out has been coming to my house since I started with American Home Shield. The guy is a really nice guy. American Home Shield gives me peace of mind. They're quick and fast with certain things. But with other things, it boggles the mind.

Some service calls are held great and taken care of quickly. But with some, not so much. So it's really been hit or miss with customer service end for American Home Shield. Some of it is on the vendors or contractors that they send out to do the stuff. But on their end, their customer service lacks service. Sometimes, it's hard to understand the reps in their call center. You have to explain it four or five times. Sometimes they're not responsive.

Recently, the techs came out to service my air conditioner, to check it because the fan wouldn’t turn off. They put something in and it started working. They were professional. The service of AHS is fine. However, I’ve been with AHS for more than 14 years now, and all of the amounts are curtailing up and up. Now, I saw online that they're offering the same services that I am paying for, for the half price that I'm paying. I’m not satisfied with their plans right now.

I like that American Home Shield takes care of everything quickly. They keep me abreast of what's going on and let me know deductibles and everything else I need. I’m comfortable with them. My heating unit was messed up, so AHS changed it. The tech did it in one day. Everything went well. I’m very pleased.

The fan was running too hot and burned, so the contractor had to replace the fan on the heating elements. They had the part and were able to fix it. I had a garage door opener problem months ago. It came off the track. The track was not installed correctly, so the tech fixed it and made sure it was on there.

American Home Shield is a lifesaver when I think about my past situations that had been so urgent. The few times that I've had to do claims in the past, everything had been fine. It's never been like with this dryer. The problem's going on three weeks now. My dryer keeps stopping. The technician had changed 10 parts on it. I don't have a complaint as far as their service and I don't have a problem of it being fixed, but I have to take off work to be here. How many times do I have to get off work to wait for whoever is going to come? I got an email about getting my dryer replaced but I still don't have anything.

I have a sewage backage problem. So, I spoke to two of American Home Shield's representatives. Two of them told me that my home warranty doesn't cover my sewage. But the representatives told me, "If you pay a $100 service fee, then you will be covered." I said, "Okay, cool. I'll pay the $100." Paid $100 and the plumbing agency sent out a guy, took pictures and that was all. My problem is very serious because I had sewage coming out of my house. I had to replace my whole flooring. We're living upstairs and I have a baby. And I kept on asking them, "What's my timeline? When is my situation gonna get fixed?" And both AHS and the contracting company they hired for me told me, "We'll give you a call back in like 30 minutes," or, "We'll give you a call back within such and such timeline." Never got a call back. I had to constantly keep on calling. And since nothing happened, I ended up having to come out of pocket to fix my situation.

Dealing with American Home Shield's website has been a little difficult. We continue to not be able to log in, so when we have service requests, we have to call them, which is fine. It's not an issue, and they've always been responsive whenever we reached out via phone. The website would be more convenient, but they can't seem to figure out why we can't log in to their website.