American Home Shield Reviews

I did a repair on my microwave and my dishwasher. I went online and put in the request, then they immediately notified me of the company that was coming to do the job. Then, I got a call from the company and they scheduled the repair appointment. They came to my house and got it fixed. The tech was very good. However, I have had this problem with my microwave for the longest. It should be replaced. I have been repairing the same thing every time. The amount of time and money I've spent on my microwave so far from them coming to fix it, $85, would have been enough for me to buy a new one and replace it myself. They would always repair.

American Home Shield has been very helpful for us. We have an older home, so it has been good having that security of knowing that if my dishwasher dies, it will get fixed and it won't cost me thousands and thousands of dollars. Our washing machine stopped draining, and the contractor came and fixed it. They were great.

The contractor said I needed a compressor. So, one is supposed to be ordered. I'm waiting for it to come in and be replaced. So far, I'm satisfied.

We've only used American Home Shield once for our rekey. My wife did the claim and she said it was pretty simple. Everything's been pretty easy to do and manageable with them.

American Home Shield has been fine. But some of the contractors that they have brought up for the jobs have not been great. The technician that came out for the washer quit in the middle of our work order and no one followed up. So we had a washing machine that didn't work for weeks. It did get fixed eventually. American Home got down to the bottom of the fact that the contractors themselves just had a bad employee. But we were left with the short end of the stick. American Home Shield should be faster in getting a contractor to the customer.

American Home Shield is awesome. I've used them twice. The first time, my refrigerator went out. They replaced it. The second time, I had a plumbing issue. The plumbers weren't able to resolve it, but it’s fine. I've had great experiences both times. I did some type of thing where I came out my pocket, but they're gonna reimburse me. I'm thinking how much it would cost me if I had to come out of pocket myself for both things as opposed to just having to pay the $100 and have to worry about nothing.

The hot water heater stopped working and the contractor, Discount Contractors, was quick and had all the parts, and fixed it. So, I was happy. We’ve used them a couple of times now. One of the things in the contracts that I didn't realize is that you have to keep your equipment up to standards and it seems like any time they come out for a heat pump repair, there's something wrong with our unit that isn't up to standard. So that is our out-of-pocket cost. They won't even repair it unless you do that, which is very frustrating.

I had no heat, and the repair people went up there and found the issue. It had something to do with some wiring, and they were able to fix it quickly. It was very good. Overall, American Home Shield has helped me so much. The response is always immediate, and it's there when I need it.

The whole process has been easy. We've only had to make three claims and every time, it's been super painless. The people who come out have been good. Recently, the filtration system in our house, the discharge for that was leaking, and we had a couple other small leaks in the pipe. The plumber came out and fixed the discharge of the filtration system and the leaks in the pipe, and he was done in an hour. He was awesome. A home warranty is one of those things that will pay for itself, and it's definitely worth it if you have a house that continuously nickel and dimes you. It’s definitely paid for itself when it comes to my service. American Home Shield is still good even though their monthly rates have gone up. I get it too. Everything's going up.

Our refrigerator light was out so it was hard to see inside it. A couple of the burners on our gas stove would not light as well. I went online, submitted a request for service, and I had no trouble doing that. The repair people American Home Shield sent were very professional, responsive, and came out when they said they would. I watched what they did, and they explained it as well. Overall, I’m very pleased and I would recommend having the coverage. It gives me peace of mind knowing that everything in the house, or some of the big things, are covered.

AMP Mechanical came out recently. They’ve done a pre-season check. That tech's been out here before on our air conditioner last summer. He's really good. He doesn't mess around. I feel confident with him.

Dun-Rite came out for the refrigerator that was leaking. They came out in about two days. I was really surprised. Everything was great with the techs. Overall, my experience with AHS has been rewarding.

My dryer wouldn't start and American Home Shield replaced it. They were wonderful. But I was totally ticked with my garage door claim because I called and told them exactly what happened to it and they told me that would be $75. But then I had to pay Overhead Door more money because American Home Shield did not cover all of it. If you tell me that it's $75, don't come back and tell me I owe another $350 because you don't cover the spring when I specifically told you the spring was broken. I'm paying $80 a month for something that's not covered. The vendors have been wonderful but I won't recommend them at all if they don't say upfront what's covered. Also, every time I have a visit, my rate goes up.

The hot water heater in my house quit working. I sent in the claim online and the website was very user-friendly. American Home Shield told me who the contractor was and their phone number, and if they haven't called within 24 hours, to give them a buzz and set up an appointment. The contractor was very forward-leaning. They called my wife and set up an appointment. When they came out, they looked at the water heater, and then they went up and there's a valve upstairs that is responsible for the hot water. But sometimes, the cold water will co-mingle with the hot water, so the water won't get as hot as it should. That's the valve they ended up replacing and we've had no issues since then. It's worked like a charm.

We are not happy with AHS. We will not be renewing once our year is up. We have had issues with our electrical work. We have done service requests with them four times. They sent different electricians out who have told us different things each time, supposedly fixed different things each time. The last one that was at our house said that we needed an upgrade because we had a 100-watt breaker box and was bringing well over 100 wattages. It was denied. We weren't told that it was denied until the very last day of the service request grace period.

Draingo came out because my disposal quit working. And the tech called and said that he would go ahead and pick another disposal up and bring it in case mine couldn't be fixed. But it was jammed. So, he unjammed it and got it working. The next day, it stopped working. We reset it again the way he showed us. And two days later, it stopped working again. It was a wasted trip. I needed to be scheduled an afternoon time period, because I couldn't get off work the entire day. And they told me that they could do that. But when they confirmed it, they said I was on their schedule. And whenever they called, if I wasn't home, they would put me at the end of the line and come another day.

We had a stove issue and the claims process with American Home Shield was excellent. The tech was very informative. I asked a lot of questions and he answered everything I needed to know.

I used the chat feature in September of this year and canceled my prior homeowner's warranty because I sold the house. The new owners did not want the home warranty, which was fine. However, after canceling, the past few months have been the worst experience of my life regarding customer service. First, I kept getting billed for the months on my former property after I called and canceled. Second, I spent needless hours talking to different people and transferred countless times. Finally, when I reached the correct party to speak to, I was told it would be on a case-by-case basis to determine if there would be an early cancellation fee.

I had two furnaces and the contractor found a problem with one. They corrected that. Then I told them that the one on the first wasn't working. So we made another appointment. They came out last week and corrected it. But I was pleased to know that if they don't correct the problem within 30 days, American Home Shield will send someone back out, and we do not have to refile any claims or pay the $100 deductible.

Our whole AC system is shot. I didn a claim online for it and American Home Shield called and let me know when the service people would be there. The tech that came said the furnace was broken. He said it was just too outdated but it's not. He also said that our furnace was cracked but it isn't. My dad's been in AC his entire life. When he looked at it, he said, “There's no crack in this at all. A motor replacement would have been just fine.” But the tech assumed that we just needed an entire new furnace. The tech was friendly and nice. But he just didn't spend enough time. He was there for maybe five minutes and then he left. In the end, my dad ordered the motor and we just didn't renew our American Home Shield. The home warranty did well. It was just the warranty didn't cover what I imagined it would. I probably wouldn't use it again. It didn't pay for anything.

The burner did not work. We called AHS and I was able to get in contact with them easily. The tech was able to find the problem and fix it. ‘Cause we had another company come out before but they didn't fix the problem. Everything works fine now. It’s back to its original.

My most recent claim with AHS was the heater. It just blew cold through the house if you had it set on. It ended up being, the heater motor was bad so it had to be replaced. The tech got there quickly. The only real issue, timing-wise, was I had sent pictures of the part numbers and serial numbers for the unit, and for the part itself that was bad. Because I have a service contract with an AC company in this town for cleaning on the system twice a year.

My air would come on but it wasn't blowing out right. The techs were amazing. They had to get parts but they got back quickly. Being a first-time homeowner, I’m not sure what exactly American Home Shield offers so I want more details in what I have.

The heater was not firing our heat. The contractor got out within a day. He was an expert in the area and he was knowledgeable, fast and efficient. I had called an air conditioning guy that I had known and turned out to be dishonest. I didn't share that with him at all and he zeroed in on the problem. AHS's price is amazing and the service is good. The techs are fantastic.

I love American Home Shield. I refer them to everybody I know. I had some problems with my dishwasher, and the claims process went smoothly. I went online, I placed the order, and the tech came out the very next day and fixed it. Jim was the technician who came. I like him. He can come back.

The drain in my air conditioning was clogged up. The contractor had to go outside and they did a great job.

I like that American Home Shield sets up all of my appointments whenever I have an issue with anything to do with my home. They're quick and convenient. The website is amazing and easy to use. Anytime I've had to put a claim in, the experience has been timely and professional. They get me extremely wonderful professionals to come out and fix any of the equipment that I've had to have fixed. The last claim was my central air. The heat was not working. Their contractor had to come out, replace the compressor and put some freon in it.

We had Tompkins Appliance come out. They fixed our issue we were having with our refrigerator (the inside metal bar was overheating). They were good at communicating. They called us when they were on their way. They were very professional when they were working on the refrigerator. They were very prompt in getting the part and scheduling when they could come back to install it.

We've had quite a few things that the vendors with AHS have worked on. Recently, they've worked on a dishwasher and a refrigerator. They’ve had to take multiple trips. They're trying to repair the icemaker on the refrigerator. They're coming in for the fourth time next Wednesday. The dishwasher was three trips as well. I don't think they were able to completely identify the entire problem. But Asset Appliance is one of the better ones we’ve had. They're diligent and they finished the job. The biggest problem is you end up with flaky vendors that don't take ownership of the work. Some of the vendors are low quality.

Having a home warranty is good. The only problem is that I got charged for a service when the contractor did not come for my washer. They finally came but AHS charged me twice for the service. I reached out but I didn't get anybody to help me.

I had a blockage in the pipe in my bathtub and the contractor couldn't find the cleanout anywhere. So, he put a snake down the drain and a little bit of hair came out. Then, he poured a liquid down there and it’s fine now. I haven't had another blockage and the water's going through. The gentleman who was here was professional. I normally never have an issue with American Home Shield. They're fast. Normally, when I have an issue, it's with the actual contractors.

My dryer died and American Home Shield replaced it with a GE one. The contractor that did that was wonderful. Things all went very well. I've been paying American Home Shield since 2003 and I'm very pleased with it. If something breaks, I will have at least part of it taken care of.

The motor for the air conditioner had gone out. I called American Home Shield. The company called me in the morning of the following day to have somebody come out and look at the ac. They came out two days after. They were great. They ordered a new motor. The tech also showed me pictures of what he took off the air conditioner and put back on it. Look into AHS. I like the ease of use and the reasonable cost.

I had a leak and the contractor called me and talked to me. They kind of saw what was going on, and then they said, “We can get you in next Friday.” That was great. They came out right away. They were incredible.

Some lighting was wrong around the back or was not working functionally as it should and I needed the contractor to conduct some reviews to see if the wiring was acting up or if some of the lighting was off. Apparently, it was more external factors than actual internal factors. The contractor was very personal. This is my second property and American Home Shield did such a good job the first time that I went with them again. I would recommend it. They have good service and they’re always available.

Reliable Property Solutions came out for an appliance claim. It was fine. They just missed one thing and that was the filter. But they didn’t do anything wrong. The washer had a code on it. They thought they had the problem solved, but they just came back out and redid it and solved it. I've never had a problem with AHS. They always have somebody come out.

We've only used American Home Shield once in all these years and the gentleman has been working on our dishwasher. So, he has had to come back a couple of times because there was a new issue that happened after the first time. But right now, it seems to be working good. He got a new part. After he put it in, the whole water was coming out the front. So, we weren't able to use it again. He came back yesterday and said that a gasket or something was out of place and he fixed that. We're hoping that it sticks now. We've had a good experience. AHS was quick. I was surprised.

American Home Shield is a good precaution to have. We just pay $75, and their contractor comes out and usually, fixes the problem. Recently, a contractor came out for a refrigerator. They ordered a part and it was very easy process. They're coming this Friday to put the part in. It took a couple of weeks because they're busy to get someone to come out to put it in.

My dryer had been repaired before and it quit spinning. I called American Home Shield. They sent GE out and GE said that the parts needed were obsolete ‘cause it's old. They did a few things on it and then they got ahold of American Home Shield. They said they would replace it, and then, four weeks later, they brought me a dryer out. The techs were great. AHS has always done well for me.

The icemaker on my Samsung refrigerator was leaking. When I put the cup under there to get ice, a whole bunch of water would come first. The techs have come out three times and this is the second time they've had to change the icemaker. American Home Shield’s contractors are very knowledgeable and come when they say they're coming. They let me know that they're on the way. If you want security where you don't have to deal out a lot of money, AHS is worth having. I have mentioned it to some of my family members and they asked me if it works and if it’s good. So, I have told them. I'm not able to repair things myself and I can call someone to come out and do it without having to dish out a whole lot of money. I just pay my deductible.

The service has been good. I've used them for refrigerator repair, sink repair, and a faucet repair. The claims process went smoothly and the techs were very friendly and professional. American Home Shield does quick repairs and they are a money saver.

The technician who came for the dryer was great. My wife showed him what she thought it was, he took a look and saw what it was. He had the part on his truck, went out and grabbed it, popped it in and fixed the problem right away.

I like AHS very much. The signup process was very easy. I have had to use them twice. They seemed to be very conscientious. The techs arrived when they say they would. If they give me a time, like from 11:00 to 2:00, it'll be towards the earlier time. The techs have also been great. They've been very nice and accommodating. I tell them right away, "Don't leave the door open." 'Cause we have wild animals out here. I don't want my cat to get out. They've been really good about that. They fixed my problems for me.

The tech that came out for my claim was cool and fast. He knew what he was talking about.

The techs came in and fixed the problem immediately. They even gave me a tool thing that could help me fix it when that happens again. So, they were great and I liked them. A few months back, I had another claim with AHS where I had the techs come look at my AC that went out in the summertime. With the warranty, I only have to pay the $55 a month now. It went up recently but it's affordable. My mom has American Home Shield, too, and she said that was pretty normal for it to randomly go up.

I like how easy it is to call AHS to get an appliance fixed or repaired. The repairman who came recently was fantastic. He found out what was wrong with the heater in the dishwasher. He said he had to buy a replacement part then he came back and knew what to do. He disassembled the dishwasher then replaced the heating element. He stayed to verify it worked.

My stove wasn’t working and the tech didn't fix it. They’re waiting on parts and it's been over a month. The customer service keeps giving me the runaround. American Home Shield should just go ahead and fix the stove.

I get alerts from American Home Shield about who is assigned to the claim and when they're supposed to be arriving. I also get either a call from the contractor or they ask me to call the contractor to set up a time. Alert Appliances came out for the refrigerator. It stopped working and I couldn't adjust the temperature. They said they had to replace the control panel and they would order the parts, which they did. When the parts came in, they contacted me and then came out and repaired it. I've been happy with American Home Shield. There has been a couple of incidents though with some contractors and they need to be better vetted. But this one in particular was great.

So far, American Home Shield has been exactly what they say they are. They’re there when I call, and the people they've sent out here aren't gonna win any beauty contests, but they've all known what they were doing and got it fixed. My air conditioner failed recently. I called the home warranty company yesterday morning, and they gave me the name of the contractor they were gonna send it to. That contractor called me yesterday afternoon, and they just left after fixing the air conditioner. Before that, my oven door came off. The plastic handle stripped after years of use, and apparently, that handle holds the whole door together. That oven was 15 years old, and they couldn't find parts, so they bought me a new range.

Using American Home Shield is hassle-free. I referred AHS to a few of my friends.

American Home Shield provides a safety net. It’s a good thing to have just in case. I did a claim for my dishwasher when it wasn't working right. A week later, a tech came and he was nice and respectful. He got the dishwasher up and running that day. It's working great now.

Back in the summer, I was having a problem with the air condition. American Home Shield sent a company out to look at it. And they determined that it was a compressor. So, they ordered one. When another guy came out, which seemed to be more experienced, as he started to put the compressor in, he realized it wasn't the compressor. It was a bunch of capacitors. So, he put that on there and got me up and going, which was great. It saved them some money too.

I like American Home Shield. It's good, so far. They helped me with AC situation on my house. The techs were on time and rendered good service. They fixed it. Everything was good.

It started off a little rough with American Home Shield. If it wasn't for my parents’ experiences, I would have canceled and decided to go somewhere else. The customer service reps were not very informative. When I first contacted them, I was told that there’d be a $25 gift card given to me and my parents by Amazon. The person who initially I dealt with didn't do it properly at all. I had to keep calling back. Finally, American Home Shield reimbursed me the money instead of me getting a gift card and for my parents, $50. I also had a bad experience with a customer service rep because he wouldn't acknowledge the discount I was trying to get. I had to call back to speak to someone else who gave it to me. But as far as the people American Home Shield recommended for the preseason heating maintenance, they were very professional. They contacted me every step of the way.

American Home Shield is a legitimate company. It did what it promised to do. They came out and looked at fixing my stove. It wasn't cost-beneficial to fix it, so the recommendation was to replace it, and there was no hassle or bickering back and forth. The first time I used them, I didn't get a replacement, but that's a different story because I had a newer appliance. This last issue, things were very satisfactory. Everything was handled, and everybody was professional.

I've used American Home Shield multiple different times, and so far, it's okay. I'm able to call them and get stuff fixed, most of the time, quickly. This last time, it took forever to get the clog finally fixed, but it wasn't their fault. It was the people they contracted with. Besides that, the plumber said that they've got it all cleared up. If I have any more problems then I need to call the city and tell them to unplug their parts.

The recent claim we had was for something about our air conditioning. Something was leaking in the attic. The tech was very polite and he went up as far as he could go. He told us he didn't see any leaks and there was nothing in the pan.

My dryer was not heating and the tech got it running but it needed a part. The repair was temporary so I could use it until the part came in. He was super nice.

Everything was fine when I submitted my claim. The tech was great. I had to replace my furnace.

I like that I would pay just the service fee, and someone can come out and repair something. And in the event that they can't be repaired, most of the items get replaced. The contractor had to come back out and change the furnace and the wiring on the air conditioner. After that, it has been working fine.

The guy who came out for the air conditioning was very proactive. It took about a week and a half to resolve because the parts had to be ordered. But it worked out. It was a good experience but I've had prior experiences where I was not happy. A metal part went inside the garbage disposal and it got stuck. The repair guy couldn’t free it and he said it wasn’t covered. I had to spend $200, to install a new one. So, that call not only cost me $75 for him to come out, but he charged me on top of it so didn’t appreciate that because we're paying this money. Whatever happened with the paperclip to go in there was accidental and I don't know if accidental damage is covered or not. It was almost a bait-and-switch. But I don't know what the contract says.

For the most part, they'll come out and replace stuff if it breaks for just the service fee. Although, sometimes you have to pay extra for some things, but they'll come out, and they're pretty quick to respond, and they take care of stuff. I like to call in my claim so I know I'm talking to somebody and that they're responding immediately. Whereas if you go online, you don't know if people are reading the stuff right away or when they're gonna get to it.

American Home Shield sent out Greenway Home Services to take a look at the heater. I had to wait for the parts. But they got it within days. No more issues now.

The water heater was leaking. The contractor came out and said it was not possible to repair it, so it needed to be replaced. This time, the coverage was good and American Home Shield was able to help. But there are a few other cases where they were not able to help. When I had some issues with my garage door, I called them, and they couldn't help.

For our recent claim with AHS, the electrical part of the actual light stopped working. When I called AHS, the customer service was really great. They sent me an email, letting me know who the point of contact was for the electrician company. Then they let me know what day the techs were coming out and they let me know how much the deductible was. I took care of that. Everything went smoothly. The tech was awesome. He found out what the problem was right away and he fixed it and went on about his business. He wasn't even here long. Right now, everything's functioning fine.

The technician who came was wonderful. The heater needed to be replaced. I was very happy with the work that was done. However, I ended up having to pay close to $700 to have that paid. When I called American Home Shield to try to get an understanding about exactly why I had to pay that much, the person could not give me any kind of clear understanding. I talked to the gentleman who came to do repairs and he told me something but it still didn't make sense to me.

AZA Repair, the contractor, struggled to get the microwave fixed. But in the end, they did and it’s working great now. They ended up coming out four different times and I had to pay for two of them, which didn't thrill me. One of their guys came out and replaced some of the little circuits in the control panel. The warranty is only good for 30 days and in 35 days, it quit. So I called American Home Shield and said that 35 days ago, the guy was out to fix the microwave and it's exactly the same broken thing. And they said that it was terrible and they were sorry. But it's past the 30-day warranty. So if I want them to come back or somebody else to come back, I've got to pay for the service fee again. I paid for them to come back because the microwave wasn't working at all. Since it's a built-in, my choice was replace it on my own or have the techs come fix it or replace it.

American Home Shield sent out someone free to come to check out my heating system. The tech was wonderful. He did a great job, assured me everything was good and cleaned everything out. AHS has been amazing. I've got a couple of urgent things. My air conditioning went out in July, and I'm in Tucson. They had somebody here that day. It was seven o'clock in the evening, but I didn't care. It was amazing. Then, I had electrical problems and they had a guy out here the following day, and he took care of everything. So, I've had wonderful service from AHS.

I like that my claims seem to work out.

My washer broke, so I called AHS. They sent a technician out to assess the damage or whether or not it could be replaced or if it could be fixed. Once the technician said it could not be fixed, they replaced it within a week.

AHS is really nice. Every time I call, the techs come really fast. I had two claims. One for the AC and one for the heater. The techs that came out were very nice.

My bathroom flooded and I noticed the water levels in my toilets were really low. Then they started gurgling in the bathtub and the toilet. So, I submitted a claim with AHS online and their website was fairly simple. I like the ease of use of their program. Then I got something from AHS that said my claim had been dispatched and that the contractor would be calling me soon. So that wasn't very informative. But when the tech came out, I felt at ease with him. He wasn't full of crap and was pretty honest. He had gotten underneath the house and found that there were some other stuff that I had to put through my homeowners insurance under there. So he was going to have to push the work off to the next day. But then it started snowing and he said that he didn't want to deal with it the next day. So he said he was just going to cancel his other stuff and was going to get it done that day. We had a big main line break out in the yard and he fixed that.

The very first time that the contractor came out was because the water heater kept going out. The igniter wouldn't start the fire. The tech cleaned it off and it fixed the problem for that moment, but it didn't solve the problem. I called them back, and the tech came back out. He replaced it and turned the gas down too low. I called him back out a few more times because the pilot light kept going out. This last time that I called, the person that came out said, "Well, the gas is down too low. That's probably why it wouldn't stay lit." So he turned the gas line back up, and he also cleaned out our dryer trap because he said that might have something to do with it as well. It's been working properly ever since.

We had some electrical issues, then heating and air issues, and the techs were good. They showed up when they said they're gonna show up, and it was easy to communicate with them as well. Overall, American Home Shield is great. I've used them, since we moved into our home, on multiple occasions. It's straightforward, and I’m really pleased with their service. The flat fees of certain services to come out, the periodical emails when there are specials going on of home maintenance, and the simplicity of setting up an appointment and letting the need be known have been good.

Recently, I had the furnace replaced in the house. The contractor wanted $1,400 for things not covered. The tech said, “Oh, well, we had to modify the ductwork. We had to modify the gas line.” They were simple things that took less than a man hour to do. So I called American Home Shield and I said, “Hey, this guy is trying to take me to the cleaners. If I just take the money for a cash settlement, what would that be?” They said, “$900.” But you can't even buy the unit for $900, much less get the old one out of the attic and the new one up in the attic and hooked up. So we got a second opinion and they said, “Oh, yeah. Well, that wouldn't be $1,400.” But American Home Shield’s policy is you can't hire the second guy. They said he had the same diagnosis. The furnace needed replacing. So since it was the same diagnosis, you go back to the first guy. It's a racket. So they've got you anyway you go.

American Home Shield sent somebody who checked the standing pipe in the utility room. I had to pay $100, but that's better than getting the plumber down here and paying 500. The tech was pretty good and knowledgeable and we figured the problem out. He realized he couldn't do anything else because it has to do with the way the pipe is running.

My washer broke down and American Home Shield sent me a company that was no good. This repair company came to my house four times and each time, my washer did not work. I'm almost 85 years old, and I had to drag clothes to the laundry for almost five weeks. When I got fed up, I called and asked for a supervisor. Whoever I talked to kept coming on the phone like I didn't recognize the same voice and I said, "I spoke to you a few minutes ago and I asked you to give me a supervisor." But they were playing games with me and I didn't like that. It was really, really unfair that I pay them each month and couldn't get service when I needed it.

American Home Shield's representatives that you talked to first are not in the United States. The last one that I talked to was from Ghana. I could hardly understand him. I asked him where he was from because I couldn't understand him. I said, "Well, I'll work with you, but try to speak more clearly." He did and then we got it done. He did his best and it was okay in the end.

The initial issue was the garage door wasn't working. It wasn't getting any power to it at all. I did the claim online and the website was pretty straightforward. The tech that came out was a good guy. He was knowledgeable and knew what he was doing. He was also very personable. I would not mind working with him again if I have another issue with the garage door. The garage door is working as expected. The clicker works, the door goes up and down, and it's powered. So it's a full fix. I also had a claim for the dishwasher and I called Bay to Bay Appliance, which is the contractor for it. But they've been waiting on parts from American Home Shield for about two weeks now. It's taking quite a long time to get it fixed. But overall, American Home Shield has been pretty good to me so far.

The dryer didn't turn on. AH Appliances Repair came earlier and they explained to me that they're gonna open the dryer and check it out. The tech fixed it and he suggested to me that before I start using the dryer, I need to clean the vents because they might be blocked sometimes. Everything is fine right now and I'm satisfied with the experience.

The dishwasher was not working correctly with the top sensors when you press start. All Brand Appliance, the contractor, ended up ordering parts to replace that. Then, the fridge was leaking in the back and causing ice to form on the bottom of the fridge. They couldn't get parts for that because it was a discontinued fridge so, we got a new one. The techs got here very quickly. I was very impressed. The guy got the work done very well and quickly. American Home Shield has been amazing and very easy to work with.

The tech came out for two claims and he was in and out in 15 minutes or less. Before he left, he told me that as far as the bathroom faucet goes, he couldn't get the knob off the cold side. So he didn't replace the stem on that side. But he said, “Just don't turn it off too hard." Then on the faucet downstairs that he fixed, it was running continually. Not only did he not fix it, it no longer was a drip, but it was a continual run. So I ended up having to turn that off completely. When he came back, he fixed the lower one, but I wanted to check before he left this time. He actually put the stem on backwards to where it turned off in the opposite way than normal faucets. So I asked him to fix that before he left, and then he did. It was repaired and the follow-up was good. Everything was good.

I went with three companies and American Home Shield seem to fit my budget good. My toilet was flushing on its own. The tank was filling, and I would hear it fill up. It was not leaking onto the floor. My brother put a new gadget in it so that it stopped that. And in my basement, I had a water drip. The plumbing was inside the house, but it was connected to my outside faucet for my hose. And the inside had a gadget that you could shut the water off to that spigot, and you would turn this little knob and it would drain what water was left in that 4 or 5 inches of pipe so that part would not freeze and bust in the wintertime. When the tech was looking at that, he said that my little turn thing needed replaced because it had a rubber O-ring that didn't fit properly. So, he replaced that and the toilet. We've had below 32 degrees and my basement isn't wet. So, we're good. I've recommended American Home Shield to my neighbors. It has been wonderful.

American Home Shield called to validate that the technician was coming out, and they had to order a special part. So they kept me updated as to when the part was coming. When the part came in, they called to notify me that he was coming to install the new fixture in my refrigerator.

I was flushing and I heard the toilet gurgling. That scared me, because the last time that it happened, a couple hours later, it overflowed throughout the house. So, I called someone out just to make sure to avoid that. A gentleman came out, assessed it, and said if there were any issues, to make sure to call back so they know. And everything was fixed and good. The tech was awesome.

The contractor came out for the dishwasher. It was clogged up, so the water wasn't draining out. It was good that through this company, they do a video call first so they can see exactly what it is they're coming out for. So when the tech came out, he said, “Yeah, this is probably it right here,” took the top off, did some stuff, cleaned it out, and then the water was free-flowing again.

I needed the toilet's flush kit replaced. It would be nice to talk to a person, so sometimes I do, rather than just do everything online. The contractor came when they were scheduled. And it took them about 15 minutes total.

We had a problem with our pool heater which was starting up but wasn't heating the hot tub. The pool company came out and fixed it. Now it's working. Every contractor that we've had has been really great and I appreciate how quickly we can get these folks scheduled. All the ones that we've scheduled have been very prompt.

I called American Home Shield for a leaking dishwasher, and it was easy to deal with the rep. They sent Stuart's Appliance and they were excellent. I've also had them before and they're really the best for my area. They're the ones I like the best.

The lady on the phone told me someone would be calling me within 24 - 48, and they did. Brick Street Plumbing was good about contacting me and calling me back. They came out for three things - my hot water tank, my garbage disposal, and there was a piece in the bathroom that was leaking. The guy that came initially did what he had to do. He told me that for the hot water tank, somebody else was going to have to come to do it 'cause he was gonna have to submit a claim to American Home Shield for that. That young man was very nice. He checked the garbage disposal that was not draining properly. I called them back out for it but it was not the guy's fault. I let them know that the garbage disposal was leaking, but I never mentioned that once I cut it on, the water was shifting. He ended up replacing it.

We had a furnace issue. At first, the tech and I missed each other, and played phone tag for a little bit. I called and he had left a message. But then, he never showed up during that time. I called him back. He said, "I'm sorry, I missed the message. But I'm gonna get out there." He made every effort to get out here to make sure that it was taken care of.

Turner Electric came to fix an electrical socket underneath the sink. They fixed the issue and then they uncovered a different issue that I didn't originally tell them about so I had to hire a separate company. I had another claim that American Home Shield assigned to South Placer Heating & Air. But there were two no-show appointments. South Placer has not lived up to their end of the bargain. I'm all about communication, so if they call me the day of and say, “Hey, our technician’s sick,” I'm fine with that. I'm understanding but if they don't say anything, then it's a little frustrating. I talked to Home Shield about getting a new contractor other than South Placer Heating & Air, and they seemed pretty understanding about that. They have a little bit of a paperwork process with that, but they're working on getting a new service provider for me. So they're doing their part. They’re doing good.

I'm very displeased with American Home Shield's service. In 2020, I called them about a situation I had in my bathroom. I don't discriminate but if you're going to have some people that are answering your phones, at least let them speak perfectly good English because I don't understand anything they're saying. When I placed my work order, the man came out here to fix it. He said, “That's not what we got down here.” I said, ‘Well, that's what I told her.” “No, she said you had a busted pipe.” So, I showed him what the problem was. He still refused to fix it because that wasn't on his work order. I was pissed off about that and when I called AHS and told them about it, they didn't try to make it work. They only told me, “Okay, we're not going to charge you the $75 fee for calling and sending them out there.” To this day, I still hadn't gotten it fixed yet.

I like that American Home Shield tries to get people out here quickly. Also, all of the techs have been good.

There was a leak that was causing the sensor of our dishwasher to fill with water to make it go to the auto drain. The first time the tech came out, he said that there was too much soap inside it. He poured olive oil to kill the soap. Two months later, they came back out, still getting water in the sensor. So now, they replaced some type of gasket. I'm waiting for it to come in for them to come back and fix it.

We had a garbage disposal issue. The Water Control Plumbing tech was great but I don't think the issue was resolved. The issue that we were having was around the smell and part of it needs to be cleaned. I'm not sure if that is part of the services that they provide so we just had to find an alternative solution. This has been a better experience. Prior to that, we were having issues trying to get someone out to come and take a look at our heating. The tech didn't show up and it was a whole ordeal. It took me a long time for us to get our $100 service fee back.

AHS is good. We had a leak and the plumber poked a hole in the ceiling. He said we had to contact AHS and they would send somebody else to patch it up. The techs were great guys.

The plumbers were amazing. I had another previous plumbing company that came and didn't even want to do the work. They wanted to change the entire water heater. But these other guys came and were, “Oh, no, it was just dirty. We cleaned it up and the pilot is back on.” They were good.

My mom had some furnace issues lately and the tech came out and took care of it relatively fast. He was nice and informative. He explained to me what he was doing step by step. I've been happy with American Home Shield. My mom used to have them quite a while ago and we decided to go back to them. They came in handy with the appliances and things that she has in her home. And with the cost of things nowadays, it would be better to have a warranty versus going out and buying new appliances.

My furnace would sometimes not come on and then sometimes, it would kick on. So, the tech from Dawson checked the filter. It was dirty and he also took a little piece and cleaned it off. He said that a lot of times that helps it out too. Plus, since my furnace is in the room outside, the door needed to have been swept. It was blocking the ventilation and it needed that air circulation to keep it kicking on. But sometimes it'd be pulling too hard and then, it’d stop. And not only that, I had a little something up against the door because I live by myself. And maybe that was blocking off that circulation too, for that ventilation to come through.

My washer machine stopped working. It wasn't fully draining. Then my dryer was taking forever to dry clothes. Also, the microwave stopped working. I submitted the claim and I got a couple of texts from American Home Shield. They told me the name of the company and told me when they would be out. The guy that came out was awesome. But he couldn't fix the issue. The microwave and the washer had to be replaced. He did tell me his troubleshooting and explained to me why they were irreparable. For the dryer, he said because of the problem with the washer, it was taking so long for the clothes to dry. So he explained everything to me. Overall, American Home Shield is worth having and the service has improved over the years.

When I washed clothes, the water was coming from the sink. Then when I use the garbage disposal, the water would just sit there for hours. The contractor that came out was very professional. They didn't talk much, which I like. They were in and out. It was perfect.

Our experience with AHS has been positive so far. Recently, a tech came in to do some work in the bathroom. He did it quickly and nicely, and it worked.

The sink had a leak and the techs came fairly quickly when I made a claim with AHS. But there was a minor inconvenience with the first technician because I wasn't aware that I had to pay $415 upfront. He had already done the work and he said that that part of the job was not being covered by the insurance. But this was never officially told to me by anyone else other than this technician. Other than that, the last tech that went out to the house was really nice and amicable.

My washer went out and the tech said it couldn't be fixed, so it had to be replaced. I bought another washer, but I'm waiting for American Home Shield to send me the check for reimbursement for replacing the washer. I haven't received it. With the refrigerator, the tech came and changed some parts in it. And it worked fine until the ice machine started acting and we called back for another claim on it. AHS helps you protect your appliance when they go out. The experience is good.

The water was leaking into the bathroom. The techs came out for the toilet that just broke. Sometimes it's hard to get a callback and to get stuff done with AHS, but the claim submission was fairly easy otherwise. AHS is convenient.

My heating was short cycling and United Air Temp, the contractor, was very good. They were able to get it fixed the same day.

Firehawk, the contractor, was super quick. They're the fastest ones I've ever had to call the same day and come out the very next day. Our washer was making some sounds but the guy said he couldn’t fix anything if it was just a sound. But if there was something mechanically wrong with it, then we could go from there. It was a little part that was fixed. The guy was good, knew what he was looking for and knew the part we needed. American Home Shield has done well for all the things that I've needed service overall. We had a little issue on a different topic altogether, but that got resolved.

American Home Shield's website is good. I don't have to call and wait for hours to get somebody to answer. They also send out a standard email with the name and the phone number of the contractor. The last contractor they sent, The Appliance Man, was great. I put some clothes in my dryer one day and it wouldn't spin. It's an old dryer, and they replaced the motor for the spinner part. My experience with American Home Shield has been good, mostly. If there's a big repair, I don’t have to pay for it. The only issue is it takes a long time for people to get out a lot of the times. If you're impatient, you don't need the home warranty. If you're patient though, then you’d be okay.

The technician that came for the refrigerator was very helpful and knowledgeable. He tried hard to get the part, and he got it.

My refrigerator's ice maker wasn't making ice. The tech did fine and he got it going. AHS gives peace of mind. If I have a big issue, I can get it dealt with. It's a good deal. I've had quite a bit of work done and the techs always fix my issue. My disposal went bad and the tech fixed it. AHS paid for the part so I was happy.

The dryer was making a lot of noise and the washer was working but the lid was broken. The refrigerator would work and stop and start, stop and start. The contractor, Hayes Appliance, cover three states so they didn’t come out right away and it took a little less than a week. The tech knew his stuff and was good. American Home Shield honors their contract and everything's gone very well.

I would recommend American Home Shield because the customer service is very nice. But the plumbers that they sent out were no good. They came out. They set up a snake and it was stuck. The guy cut it out and left everything flowing in the basement. They never came back. AHS never called me. I called them. But I couldn't finish talking to the person. I told them I would call back Saturday morning because the person they sent out was no good. AHS needs to get better people to represent them.

I'm satisfied with AHS. I have called and they have either gotten back to me or sent me a message, or an email. They contacted the provider and gave me their number and then the name and the information. I was able to call and see when they were coming out. My air conditioner was acting very weird recently. I called AHS and they sent somebody. The techs came in, they cleaned it, and it was fine. I did have a second need for help, and it was our dryer. AHS put me in touch with a Whirlpool serviceman in the area. The gentleman came out and he was here for a while. There was a pencil that had gotten in somewhere within the workings of the dryer. He took it out and it's been fine ever since.

It's a great benefit to have AHS but I'm having a little problem right now. I'm having issues on the coil for the air conditioner. They found the parts but they're saying that it was not up to code and I would have to pay $1,700. They came back and gave me an offer if I get another contract to say something different, they would give me the 812. They're still sitting on that because I haven't been able to find anybody. For one thing, it's the holiday. Secondly, we've been having a lot of cooling rain in New Orleans. Also, I already paid them 100 for the parts and every time they come out, I got to pay the first 100. I don't think they're being right with this air conditioner. It's not my fault if it wasn't put up there by the code. Why would I have to pay that whole $1,750? I'm really dissatisfied right now.

I thought I didn't need American Home Shield because nothing was being broken. And the price kept on going up a month. So, I thought of canceling it because I'm afraid I'm paying on it and I don't want to have anything broken. But at the same time, when something happens, it's good to have. The contractor came out for the stovetop, the dishwasher, and the refrigerator. They’re still supposed to come today and fix the stovetop because the part hadn't come in. But I was very satisfied with the person that came out. The technician is very knowledgeable and friendly.

I’ve had a fine experience with American Home Shield. I just submit the claim online and then I hear from somebody. It's not a difficult process. The washer sounded like you're in an airport, like a plane was about to take off. It was bad. The tech said that it was beyond repair and that they were going to send us a check, which was what happened. We also had a claim for the dryer. It smelled like something was on fire and the clothes smell burnt. It is still not resolved. The tech said they were going to order a part but I haven't heard back yet. Both contractors were very nice. My mom insisted that we get American Home Shield and it ended up being a good thing because we've used it. It's worth it and I told my in-laws to do it. I like knowing that we have it in case something bad comes up. With the roof, we know that we're covered and we're not going to have to spend a lot of money to fix the problem.

Iceman had to repair the furnace. Once I made the appointment, they came out and fixed it. It took them about an hour. Having American Home Shield gives me peace of mind that if something comes up, I can make a phone call. If I'm not around, somebody can get there and take a look at whatever the issue is for me.

American Home Shield’s customer service was fantastic. My garage door had a malfunction on one side and the tech was there the next day. He was friendly, professional and quick.

We had the hot water heater replaced and the process with AHS went excellent. We called and told them what happened, then the techs were in in a reasonable amount of time. They did the job, had no questions, and away they went. We paid a $100 deductible for the service and all in all, AHS saved us a little bit of money.

I had great experiences with certain people that I talked with but I had to call American Home Shield somewhere near seven times to get my redelivery scheduled after the guys who came to deliver and install the first washer said they couldn't get it through. Which technically, they probably could have because they measured the doorframe to be narrower than the area that they asked me to remove the window sill from.

My microwave failed and I was able to receive a new microwave through American Home Shield. The contractor that came out was very cordial and professional. I appreciated it. They'd been in my home prior for a prior request regarding my refrigerator. So, I was familiar with the contractor that arrived to look into the microwave situation. Overall, it's been a good relationship with American Home Shield and definitely good for me as a homeowner. Their customer service is very cordial and professional. But I've heard from some of the contractors that it can be difficult to work with American Home Shield and, potentially, they might take different routes than what a normal vendor would just from a quality repair standpoint.

If you keep the refrigerator door open for more than 30 seconds, the alarm will keep going and the light inside my fridge will stay on no matter if you open it or close it. The tech from The Fridge Guy came out and he was fast and professional. All he had to do was reconnect the circuit. So I was mad about that because that's something I could’ve done. But I don’t have the experience. He explained it to me and was very courteous about it. So, everything was good. I am getting parts for my washing machine right now but should that not work, I am told that American Home Shield will need a second opinion to see if the first handyman was right. It is on the policy and it says that if the maintenance guy is not able to find the problem, then it would be up to AHS to give me credit for such an event.

My most recent claim with AHS was for my washing machine that stopped working. Appliance Worx came out and they changed the circuit board and fixed the door lock latch. The tech was very polite, nice, efficient, got the work done, and left. I also had techs come to fix my leaking toilet.

The microwave quit working so I called American Home Shield. The tech from Sears IN checked out all the parts and she found exactly what the issue was. It had blown a fuse inside the microwave. She was very knowledgeable. She said this can be repaired with parts and the parts came within a week but it took her two weeks to get here so I was out of a microwave for two weeks. Other than that, when the contractors get here, usually it's very excellent. BJ Cooling came out for the furnace and that guy was awesome.

I like the service and how quick American Home Shield responds to whatever I need. Great service and professionalism. They’ve been good. That’s why I stuck with them. They recently did the Georgia property. The heater wasn't heating up. They fixed it.

American Home Shield's service has been good and quick. I used the service when the air conditioning had gone out. This wound up being a fuse issue. The techs have been fantastic. They came through, got what needed to be done, and were able to explain things really well. With American Home Shield, there is a quick resolution for roundabout things about the house that need to get sorted out if we run into an issue. So far, we've only had a handful in the last two years, but otherwise, we're doing okay.

The repairman fixed the problem with the furnace quickly which shocked me. It's very rare because most of the time when I call American Home Shield, they don't fix anything. I have to call for another property and I'm thinking I gotta pay these people $75 then they're gonna go upstairs and tell me they can't fix it.

I had a bad water heater. American Home Shield sent someone and then they replaced it. I had a little copay for some non-covered parts.

We submitted three claims all by telephone and I had to go through the whole series, "What's wrong?" this and that. And instead of being able to get right to a rep, there's no place to say representative and transfer me. But American Home Shield got the person here to fix my problems very fast. It's done, but here was my problem. The gentleman came, looked at the washing machine, took pictures, and put in what parts had to be replaced to fix it. I heard nothing for five days. I got an email that says I can order a new one. But if they're gonna order the parts, I'm not going to order a new one. I called and the hardest part was getting ahold of a representative. When I finally did, I explained to her I haven't heard anything. She said, "One of the replacement parts is not available anymore. So, you have to get a new one."

We had a leak in the faucet in the kitchen. The process was very smooth. We had a hurricane so that delayed things a bit but it was fine. As a whole, it was very good. The technician was great. AHS gives peace of mind. I can submit something quickly on my app and they usually reach out to me very quickly with a service engineer for whatever the issue is.

We called American Home Shield for the heater. The guy came out and told my daughter what happened and turned it back on. He was great. The heater has been working fine ever since.

I sent in a claim for a freezer that wasn't freezing properly. The contractor that came out was helpful and quick. They tried fixing it initially and had to come back and do something else. Then the second time that they came out, they fixed it. It's been great to work with American Home Shield.

P2 Tech Services came out for the washing machine and the stove. It was scheduled at the end of a week and they were here at the beginning of the next. The technician was knowledgeable and personable. He had to get parts for the stove. On the washing machine, it did not get fixed. He told me that day that the chances of it getting fixed was very low. It's a top load washing machine with no agitator, and he said it was a very typical break of it but it's not typically covered. When he came back and fixed the stove, I tried looking online but I don't understand the website. I never could tell if AHS had approved or denied getting the washing machine fixed.

My garage door wouldn't open or close. I went onto American Home Shield's website and described exactly what was happening. They told me who they assigned. Garage Door came out, and it was a good experience. They really didn't do much of anything at all, but then I can't get my money back. It was just pulling on a lever to have it attach back. It was something easy that I could have done. AHS has been great so far. I like that if something is wrong with our equipment and they can't fix it, they replace it. Having that guarantee that all of our appliances and stuff are covered and I don't have to worry about any huge expenses outside of just paying our monthly amount that I pay them and paying the service fee. I enjoy having comfort. I've been promoting AHS like crazy.

When my appliances break down, they are there to assist and they usually respond in a timely manner. They generally get a contractor out here immediately and the contractors that they send are always friendly. Also, the pricing is very reasonable. The only thing is I call them when I have a claim and sometimes, I can't understand them. I have to ask them to repeat stuff a lot but they're always real friendly.

My toilet was leaking. I notified American Home Shield online. I was given the name and number of the person that was coming out. He was very good, professional, fast, and friendly. Every time I've used AHS, except one time that was a bad experience, it was good. I would definitely recommend them. The monthly fee is fair, and the deductible is reasonable.

My refrigerator stopped producing ice and water. It was also making a very loud noise. The contractor that came out was pretty good. They had to order parts. But the refrigerator that I had was discontinued so they weren't able to get the parts for it. So they replaced it. I love my new fridge. Over the years, I've had American Home Shield but haven't had to use it. But when I did have to use it, it was a good feeling to know that they actually covered what they said they would.

I've been with AHS for a long time. For those problems that pop up that my handyman can’t handle, they've been a good resource. There are some things that they do very well and other things I’ve not been satisfied with. I had a power outage in a section of my house recently. I thought it was the breaker. The fellow who came out knew what he was doing. He did a really good job. He found the issue in no time.

What I like about American Home Shield is they get to you relatively quickly and no matter what the service is, it could be $100. One time, we had an issue with our washer-dryer and they couldn't fix it, but they sent multiple people out here to try to fix it till they ended up giving us a brand-new one. When my refrigerator acted up and I submitted the claim, it took a week or so for them to be able to get to me, though. I ended up calling them again. But when CK Appliance Repair came, they were very professional. They found out that there was something blocking the fan of the refrigerator and that the door was sticking because it kept freezing and unfreezing. The first guy took the ball from the back of the refrigerator and he said that they would need to make an order for the drawer lining. They scheduled another guy to come in and he replaced the drawer liners. Both of the techs were very good.

The first floor, second floor, and upstairs furnace went out. The work ethic of the guy that came out was excellent. He did the job and got my heat working. But within five minutes of him leaving, the heat went out again. He got it working when the temperature got to where the thermostat asked for it to get. Then, when it got cooler again and it was calling for the heat to come back on, the heat would not come back on. The guy would not have known that unless he had stayed a little longer.

I had a backup issue in my home, and American Home Shield's contractor would not respond on the weekend, so I had to pay out of pocket for it. Then because that contractor wanted to run a camera down my sewer line, I had to continue to use them and pay out of pocket. When it came to refunding, it took me nagging American Home Shield to get the refund issued. At first, I was extremely frustrated, but they've completed the refund that needed to be done.

My garage door got stuck. I called American Home Shield. The tech was very professional. He told me what he needed to do, explained thoroughly, and he did the service pretty quickly. I was pretty pleased.

American Home Shield is reliable. They set up technicians within a decent amount of time to get repairs resolved. I get upset about the things that have broken down but they have put up with my being annoyed and aggravated with the situation at hand. Recently, a refrigerator went out. The same refrigerator has gone out a few times. Whenever I make the call, whatever the issue is, they resolve it. Affordable Appliance Repair is very helpful to me. Even after the call, they still help me out. The guy's informative as far as the product that I've been calling or making the reports.

I was having a problem with my garage door and AHS sent Superior Garage Door company out to fix it. They fixed it and we haven't had a problem since. They were also polite, courteous and friendly.

The contractor came out to replace the air conditioner and put in new ductwork. They did good. I really like American Home Shield. They send somebody out as soon as possible when I call them and tell them I need help with something. They do a good job. They send people out that's really good.

It's the season maintenance. Plus, we just had bought the home, so I wanted everything to be checked. The contracting company came out that week and they were okay.

American Home Shield has replaced appliances for us. The recent one was they replaced the racks in our dishwasher. The techs were polite and courteous. AHS did great with the service. It's good to have them.

We had a leaky and almost 25-year-old hot water heater tank. The AHS website was very user-friendly when I submitted a claim. I liked it. I was given the name and the number and their address and was told the vendor would be contacting me, which they did. The techs that came out were great.

Every time I have an issue, AHS seems to resolve it. And if it's not covered, then I fully understand. But I like the fact that they get someone out here. And out of the five times we used them in the last two years with our issues, three were covered and two weren't. But they were minimal stuff and I have no complaints. It's a great program and they've never done me wrong. The techs have all been good, too. I haven't had anyone come out that’s been rude or unprofessional.

For my recent claim with AHS, the heat exchanger had a crack. It was emitting carbon monoxide. The techs were very quick about it. They have done a very nice job. I'm very happy with what they did. The submission process at AHS was very easy as well. I didn't see that complicated at all. There was a lot of support there. As far as the actual product, I'm very happy that I actually had one. Because you'll never know when you're going to have a problem. That was just a nice reassurance if there's anything wrong that it's there.

I had an absolutely wonderful experience with AHS. When I had trouble, I called them. 20 minutes after I called them, they sent me a text saying they had assigned somebody. The people they sent were fantastic. They came in. They troubleshot it right away and figured out what was the matter. They tried three times to fix it before they decided it was junk. Even the people I talked to at American Home Shield were wonderful. They did what they said they were gonna do. It was amazing.

American Home Shield is pretty fast at coming out and seeing what's wrong and sending someone to fix the problem. Best Care came because our heat went out. The tech said that it was one of the parts of the unit upstairs that needed to be replaced. He was really friendly and he got the job done quickly. Overall, our experience has been great. Anything that we've gotten fixed is still doing good.

A contractor called me to schedule an appointment, but they had scheduled it three weeks out. I called American Home Shield, and they ended up dispatching another company. This other company came and repaired the refrigerator. It lasted about two days before it broke again. I had to call them back. They came back out and ordered more parts. It took a couple more weeks. They came out, repaired it, and that one lasted about two or three days again.

I like the ease of use of American Home Shield. I like being able to do things online. I like not having to call somebody and wait to be contacted. They've had some great contractors. They're very responsive and they do a good job of following up as well. Communication is pretty good. I called them today because the furnace went out and killed our air conditioning and our heating. They're very good about talking to me and making sure everything was good. They didn't get it repaired properly, so they had to come back out, but they're very good about facilitating. So far, having AHS has been worth the money. We'll be reapplying for a new policy when this one expires. We're happy with what they're doing. Sometimes their contractors have problems, but they're really good about trying to solve anything that happens. So, I really appreciate that part of it.