American Home Shield Reviews

I tried other companies before AHS, and AHS has been the best one so far. They take care of everything right away. I don't have to deal with taking time off work to reach back to them and find out what's going on. They reach back to me and let me know the progress or any type of updates. Recently, a contractor came out for a part of the claim with the piping that was done previously. It was a quick and timely process, and communication was good. Everything worked out well.

We bought a house that is older, and it had some issues. It's been nice to be able to have someone that American Home Shield can recommend. There's an expense for us, but it's helped us a lot to be able to find people that we can trust to come in and work on the things that we needed worked on, and they've paid for all the parts. My air conditioner, dishwasher, and freezer broke. We also found a number of plumbing issues that the previous owner had lied to us about when they sold us the house. American Home Shield has turned what could have been a super nightmare situation into something that has been more manageable.

Our microwave just started smoking late last week and we looked into seeing if it would be repaired if it was covered in the home warranty with American Home Shield. And it appeared to be so we went through the normal channels. The tech from Air Kool came out and he was awesome. He was quick, knowledgeable and had the problem fixed in no time. He was in and out in probably 45 minutes. The repair went well and saved me a major headache. I probably could have fixed the microwave but it would have taken me weeks just to figure out what exactly was wrong.

American Home Shield sent an email advertising, "You should have your system checked to winterize it." They recommended a company. It's convenient to set up an appointment online and a tech came out. I told him I had just replaced the battery in the thermostat because it wasn't working correctly. He checked out the thermostat. It turned out it was actually broken and I shouldn't have had to put batteries in. I was actually relieved that he identified that because I needed a new thermostat. That was under warranty and the tech ordered a new one.

It takes a long time with AHS. A contractor has come out twice for an electrical work and it's still not done. The website's not good. It said my appointment was supposed to be in 1969. When I spoke to the electrical people, they said that's an ongoing issue with them.

I had a problem with the refrigerator, the washer and the dryer. The washer was doing a lot of rattling. The repairman replaced a couple of things over there, but it did not work. I had to call three times for them to come out. But whatever the dryer was doing, he corrected that. For the refrigerator, it was a part he had to get for the icemaker. So far, I've been satisfied with the service from American Home Shield. That’s why I've stayed with them.

We had a leak in our sink, and American Home Shield sent the first guy out. He was horrible. He came in. He took a picture and said, “Bye.” He walked out. The next guy that came was really good. He came. He installed it. We assumed everything was good. He checked for leaks. The problem was, it was not an instant leak. It was a slow leak. Another guy came back out. He tied everything up. Later on at night, it was still leaking. Come to find out when he had to come back, the whole faucet was loose. It wasn't put together right by the company. So, it wasn't like he was gonna see. As soon as he turned it on, the water went everywhere. So, he tried to put it back together correctly. He was good. I liked how he worked.

I dropped AHS. First of all, when I put a claim in for my air conditioner, the company that was fixing it came out six times. It took the whole summer for him to fix the air conditioner. I had another issue with my plumbing and they said that it wasn't covered under whatever I had. Then I started having an issue with my refrigerator and I had to immediately go out and purchase a brand-new refrigerator. I contacted them and they said that I should have contacted them before I bought the refrigerator. I said, “I've been paying this for years and I really haven't even used this, and all the money I spent out, it's not even worth it.” I told them to cancel it.

My door opener had some weird sound and it opened on its own three different times. Jared, the guy from Lake Anna Doors, came in and checked the system. He found out that there was a stress on the opener and he corrected that. He educated me on what was going on so I was appreciative of what he did. He was very thorough, professional and kept me in the loop. He did an excellent job. Having American Home Shield allows you to at least get someone to come over and see what's wrong. And if you pay a service fee and it’s not done right, they come right back. So, it saves you the time and headache of looking for a contractor or whoever would do the repair. AHS does all the legwork for you and you just do what you do regularly. You pay a premium and a service fee.

AHS has good service providers. My recent claim was the garage door opener a couple of weeks ago. The tech came out quickly in a couple of days. The only problem with that was the part was six weeks backorder. But they offered a different service to expedite it. I had to pay $335 out of my pocket to have the problem fixed, but it was worth it. I liked the service. So far, so good. They gave me a six-year warranty. They said, “As long as you have AHS, you still have the warranty on it.” However, I had a company who came out to do the refrigerator six months ago. They did the first problem, but then another problem came up. It took a month to have that first problem fixed. But they eventually fixed it.

We had some plugged-up drains and Alto came out here within two days after I filed a claim. They came out twice and both techs were very nice. These guys that we worked with were both very personable and friendly. But we've had some vendors that have been not so-great and not very timely. We had another claim for a water softener and the plumber took four months to get out here. Part of it was he had to wait for a new water softener but he had it and it took him over two months to get here because he had too much work.

We had two services. One is electrical and the other is plumbing. For the electrical, the contractor charged us for making the changes from two-prong to three-prong. I didn't want to argue with it, so I just went ahead with it and paid them the $100 in addition to what I paid American Home Shield. For the plumbing, the plumber was very helpful. We switched our four houses to American Home Shield, and so far, it's been very good. The online claims are not very precise though. If I want to change the faucet handle, they don't give you that. They just give you very general descriptions. Also, their customer service team is somewhere overseas. Their accent is sometimes hard to understand.

We had a faucet leaking. My husband called AHS and they said, "Yes, it would be covered." They made an appointment with the plumber, and they came quickly. We did not like the faucet that they were offering, so we bought our own, and then the plumber installed it. He was fairly good, except he switched the hot and the cold, and we didn't have any power pressure on our water for a week. The second technician that came out had an accent, but he was fine. I'm pleased with AHS.

The tech came a bit earlier and fixed up all the rekeys for the backyard and then the front porch. So, it was great. He was polite and very professional. I like the quick response from American Home Shield. We're happy. We needed someone to come and do the rekey and they were able to schedule it, and the tech got the job done. So, I appreciate that.

The ice maker stopped working and the freezer wasn't working right. I called American Home Shield and they sent somebody out. The tech said it needed to be replaced and he was gonna talk to American Home Shield about it. I then got notified that American Home Shield was sending out the second guy. That guy didn't agree that the unit needed to be replaced. But both the techs agreed that the display panel on the outside needed to be replaced as it wasn't functioning. The second guy ordered a couple of parts for the ice maker. He opened up my freezer, which is at the bottom of my refrigerator. He put some kind of rubber seal. He was here Monday and everything's working fine. This is the main refrigerator in my house.

I called American Home Shield for the garage door that we couldn't get to open or shut. They said a garage door company was gonna be reaching out to me. When I talked to the garage door company, I told them what was going on. They asked me very specific questions which we were able to answer. The gal said, “I'm gonna have the technician bring what we think we need.” A repairman came out here and had the stuff with him. He was here at least an hour and replaced the springs. He did a great job. This service call was fantastic. I was amazed. It isn't always that way with some of the vendors that American Home Shield sends though.

The heating stopped working and the house was cold. I bought three little space heaters and it helped until American Home Shield was able to fix the heating issue. They respond fast, whether it's the next day or two. Somebody is sent out and the issue is usually pretty much fixed. There was one incident recently with one of the houses regarding the washer and dryer. We got credit for it and it was not for the exact amount of what the washer and dryer cost because they're commercial ones and very expensive. But we still got a gift card. American Home Shield has a certain ruling when they do the cashout and how they judge how much they give you. Other than that, I appreciate that every time I call American Home Shield, they explain everything.

I had an issue with the heater and American Home Shield took care of everything. They did a great job.

I'd tell others to do AHS. I wish I had done it years ago.

I like AHS before. Now, it changed. It's hard to communicate with people. I can't understand sometimes their language. I don't know if they're calling from India or if I'm calling India. There was no way there for me to speak with a supervisor. I had an issue last summer with the free tune-up that AHS offers. They set it up with the AC company here in Jacksonville but the AC company never called me back. I reached out to them and they told me, "We'll call you next week." I called American Home Shield to let them know that this AC company was pushing me back. I wanted to have my free tune-up. American Home Shield told me, "Oh, this expired already for the summer." I said, "Why? I never got that service. Why can't I get the service? It wasn't my fault." I followed up with the AC company, with AHS, but nothing happened.

I'm getting everybody to get American Home Shield. They help simplify homeownership. So much stuff breaks down and it's costly. Having to pay a little bit every month and the one-time fee to keep the appliances up and working is worth it to me. Recently, ProTech Appliance replaced the vent part of the dryer that was broken. I'm still waiting on the part for the washer but they've been keeping in touch with me to let me know what's going on. The mother board on my refrigerator had gone out and the icemaker was messing up. They replaced that. They had to order the parts then came back when the parts came in.

I like American Home Shield's professionalism and the promptness. I made the call and I had somebody the next day. HVAC guy came out, came and just checked out what was going on with my furnace that wouldn't stay on. It was direct and to the point, what needed to get looked at in order to rectify the problem. "This is what's going on. This is what you got to look at." He was very informative.

When you put the oven on pre-heat, it would go just as far and then cut off, and then give an error message. We had the appointment set for the techs to come out and I got an email from American Home Shield saying that the job is complete. So, I called my husband and asked him if the techs were finished. He said no one had been there and I told him that they were emailing me saying the job is complete and something about a $400 ticket. So, I had to call AHS and tell them I didn’t know what was going on. They looked into it and it happened again. The contractor set the appointment up and it was like they had come out again.

When Sears came out, it was my stove. The digital display could not be read on it. So when I turn the stove on, I have no idea what the temperature settings or anything else is on the range. I called American Home Shield's toll free number. And I was connected to someone within a few minutes. The tech diagnosed the problem. And the range was old enough that no service parts were available. So, he put in a recommendation to replace it. He was very professional. I would highly recommend American Home Shield.

Approximately, a month and a half prior to submitting a claim to American Home Shield, we started to get some backups and water would flood out into the garage. It seemed to be only on certain cycles. So, the problem kind of came and went a bit. Once we figured out what the issue was, through trial and error, we went ahead and reached out to AHS. The tech came to the front door, and then we went and we took a look at the issue. He verified through checking on his own that the line was, in fact, clogged. He went ahead and cleared the line out. We haven't had an issue with it since that point in time.

American Home Shield has been pretty prompt about getting appliances and other problems fixed when I need services. Except for the last one, we've had to call the contractor back several times because it couldn't be fixed. It was a leak under the sink. So we didn't know whether it was connected to any of the appliances. The first guy couldn't even find the leak, though there was water under the sink everywhere. We called them back again, and I made sure Home Shield send them again. Then the second person found the leak and fixed it. But he said there might be problem with the part, which he would replace if it happened again. Then it did happen again. There was another leak and he came back the third time and fixed it. American Home Shield has been pretty prompt with supplying us with contractors. But sometimes the problem is at the contractor end, like when they can come out.

We're dealing with a claim for the dishwasher. There's no water coming in. The guy still hasn't gotten back with me and I'm still waiting. It has been almost three weeks now. Christmas is coming up and I need my dishwasher. We have to contact everybody. No one's following up with us. I'm wondering where my parts are and when they're gonna finish fixing my dishwasher.

The tech was very informative, courteous and clean shaven. I did not expect it but I found out that American Home Shield is good as far as the technicians they’ve sent. I’ve used AHS two times and so far, so good. If something happens in the house, at least I won't be out big bucks. Because if you don’t have any insurance and you go out on your own, you're gonna pay. So, $500 is worth it in case something happens.

AHS is on their game. I tell them what I need or what's wrong and they get somebody out there to fix it right away. What I don’t like is some of the people I have to deal with don't speak so good English. But they're a very professional company. For our recent claim, the techs thought it was one thing and they thought they fixed it. But they didn't. I called them and they came out the very next day. We had to replace the thermostat and that resolved the problem. It was satisfactory work. Tidied up when they left. I was very pleased.

So far, American Home Shield has been good. I bought a house and they rekeyed it for free. It was quick and easy and the service people were knowledgeable. It went well.

American Home Shield has been sending to their clients in the Central Texas area one of their contractors called Pipe Down Service Inc, this contractor has a very bad reputation and AHS is aware of that, yet they continue partnering with this people. I am one of several victims of the malpractice cause by Pipe Down Service, they were sent by AHS to clean a drainage and instead they damage the floor in the laundry room and leave sewer water behind for me to clean. AHS answer is that they are not liable for that; however they should be responsible for keep doing business with a company that is affecting and distressing their customers, AHS does not care for the outcome of the work performed on their customers' houses because they are not liable for that. I encourage everyone reading this to see all the bad reviews Pipe Down Services has from AHS customers.

They do everything they can to not fix or replace your appliance. It took over a month and a half to fix my dryer. It took over a week to have someone come look at my AC. BTW, I live in the deep south and this was summer time. The contractor that came to service me said that they hate doing work for AHS. He said "they don't pay us enough to service the customer and they prefer not to work for them". Oh, and lastly, they raised my subscription price multiple times without communicating it with me. I replaced my dishwasher - on my own -. I replaced my hot water heater - on my own -. I replaced my HVAC units - on my own- Because I couldn't get them to fix it in a timely manner and I had family from out of state staying with me for two weeks. I'll never use or recommend AHS again!

AHS sent a plumber to clean a drainage; while doing that lots of water (dark water) came out of the pipe and went over the floor, he wiped the floor when he finish the job and left, then my wife started walking over the floor and water was coming out from the joins of the floor planks, this is a vinyl plank floor just a year old, the floor is not glue to the concrete slab, the planks are join together in a system called click and lock, when I walk over the laundry room water was coming out, this water is trapped between the house concrete slab and under the floor, we called this company and they basically said to clean it ourselves and that they will not take care of it, they were very rude and scream at my wife, at this moment they do not have any intention to fix the problem or even send someone to look at it.

My toilet was loose, and the plumbers fixed the problem in less than an hour. It was very quick. Overall, I've had a good experience with American Home Shield, and I would tell people that they should have it.

I like that when I call for a problem, American Home Shield is quick about responding to me and getting somebody set up for me to come out. A contractor came out to look at my air conditioning unit. They were prompt with it. They called me on a Monday and came over on a Tuesday. They said they were gonna be here at my house at a certain time, and they were here at that time. They got right to work and did the job. They said something about the coil that needed to be replaced. However, I haven't heard what's happening to get it fixed. Other than that, I enjoy having American Home Shield as a home warranty company.

The tech that American Home Shield sent out originally didn't do a good evaluation. He was in the house five minutes, left, and told American Home Shield something else to which I told them was not accurate. They said it was what the tech said. They sent out a new tech that did the right evaluation. He was excellent. He had more experience. He was more detailed. He looked at everything and repaired my Whirlpool microwave. He couldn't repair the dishwasher that the first gentleman pulled on the connection tube under the sink and loosened it. He said, "I can't fix that. You're gonna need a plumber because your thing is disconnected." I still can't use my dishwasher. I went and got a new warranty company because I shouldn't have had the hassle that I did. I was paying for services I wasn't getting. If American Home Shield would have sent out the right company, we wouldn't have to go through back work. I wouldn't have to ask for a second opinion.

For the last thing I had repaired, the claim went smoothly. The tech couldn't repair my washer and dryer so I was able to get it replaced in a quick manner. But a year ago, I used AHS for my refrigerator and it took a long time to get that resolved. I kept calling them for the same thing and they kept fixing it so I might as well buy a new one. They've also been out three times for my stove and every time the techs come, I pay 100 and something dollars.

When my washer went out, American Home Shield had someone out in three days. With a home warranty, I don't have to worry about having to find somebody to fix the things that break down in my house. For the grandfathered customers though, maybe they could get a discount on the monthly rate. I pay $107, and when I started, it was $59. I know that the cost of living goes up, but $75 will be appropriate. I'm getting other offers from other home warranties and they're a little cheaper. It makes me think of moving on. Also, sometimes I get agitated when I have to call and I speak with someone overseas, and I can barely understand them. I've had to call back before because I couldn't understand what the person was talking about.

I would recommend American Home Shield. The cost for the year is reasonable and I like the professionalism that I've received. A repairman came out recently and did a yearly checkup with our furnace and air conditioning. American Home Shield kept sending me an email saying it should be done. So I had it done. The repairman gave me information that will come in handy down the road. My air conditioner and furnace are old so they're going to be needing replacement eventually. What he told me was they can do it at a reasonable price.

The faucet was not working properly. The contractor replaced it. They were courteous and friendly.

I have a washer claim with American Home Shield and they sent The Appliance Guy out. The tech said that the bearing and the drive assembly were worn and needed to be replaced at a minimum. He said that, because of the age of the washer, he would try to recommend that AHS just replace it. The washer is like 17 years old. I issued that request for service back on the 3rd of November and a second repair tech is supposed to be coming today, but I have not heard from him yet. Meanwhile, I have no washer. I don't care if they repair it or replace it. I care that I'm having to go to a laundromat.

Patriot Plumbing came out to fix a leaking hot water heater. They said it needed to be replaced. That claim process is the worst ever. I purchased the American Home Shield policy in July of this year, which means it had to take 30 days to go into effect, which is August. In October, I called about a leaking hot water heater. I tried to do the claim online but couldn't so I called. They said my account was not active. The salesperson that initiated it did not activate my account. I asked if they could activate my account. They said yes and immediately charged the card that was already on file. Then they went ahead and let me put in the claim. They allowed me to charge $125 to my credit card knowing that no matter what, my claim was going to be denied because my account wasn’t active.

When I was turning the dishwasher on, the light would blink and it would go off. Sometimes, when it came on, it could do a full cycle. It kept doing that until it got to the point where it stopped. I went around the side of the house and checked the breaker switch before I made the call to American Home Shield. When the guy from Astro Appliance came over, he checked it out and it was the whole circuit board. However, he had the wrong part. We had waited for a while for him to come out. The time was from 8am to 5pm. We waited all day and he came at about 5:30. That ruined my whole day waiting on him. He had the part number and to come over with the wrong part was unprofessional.

I still haven't decided if I'm going to keep my warranty through American Home Shield. It's been peace of mind, but I used them a couple of years ago with my water heater and they sent out this company called Adams Restoration, which is a horrible company. The last company they sent out, the heating and air conditioning company, was really good. I just couldn't believe that they dealt with Adams.

I had a problem with my 25-year old refrigerator. The part was not replaceable so they had to claim it to be replaced. The response time for the contractor and what they did to resolve it was excellent. They were very thorough. However, it's difficult with American Home Shield to get anyone live to talk to. You have to type in your information or you're going to chat or leave a message. Once I get through, even though I'm not happy with the method, it's not long before I get it resolved. American Home Shield doesn't care that they don't speak to me personally as long as it's resolved. They need to improve person-to-person relationship and conversation. The biggest flaw that I have with them is that I can never get immediate response. I have to wait a long time.

I had a recent claim for the garbage disposal. The techs did a great job. They went in and out within 20 minutes. Everything went without any problems at all.

The garage door was getting stuck and it was rough when it was coming up and it was really noisy. The tech adjusted something in the frame that brings the door up. The problem was something was getting stuck and he had to lubricate it. It was better after that. So far, I'm okay with AHS's service. The vendors go right to the point and they take care of business as soon as they can.

Master Tech Appliance came out for my stove. The tech was professional. He had to order a part. The part got delivered to him within a week then he called me right away, came out and fixed the issue.

AHS is great. Their reps have been very good, informative, and knowledgeable. I had a nonfunctioning ice maker. The techs that came out were great.

I've been keeping American Home Shield for a long time and I recommend them. Recently, the wheels on my dishwasher were broken. One had fallen off and melted on the heating element on the dish thing. It took the repairman a week or two to get the part, which doesn't surprise me with the way everything is nowadays. Once he got the part, he came out the next day. He was here half an hour and got it done.

We had leaking faucets and sink. We filed a claim online and it was fairly easy. I appreciated that in the dropdown buttons where I had to list my symptoms, there was the option of other. The contractor came really fast. They called the next business day and set up an appointment, and then it was within that week. I was really very pleased with it. There was one sink that was leaking that they couldn't fix the valve. So, they had to do paperwork on their end because they needed to replace the whole faucet. So, they had to submit that it was going to be more because they couldn't go through my sink. I appreciate that they didn't and that they went through the hassle of working with American Home Shield and then had to come back out a second time.

My garage door wasn’t going up. It appeared that the original spring rod that the builders put on back in 2007, it was supposed to be temporary, but it went out. It lasted this long, but that spring went out, and so the whole board had to be replaced, the springs and stuff. So, that's what happened. And the young man came out. The third party that was through the warranty company came out and fixed it.

American Home Shield has been good. They're responsive and got some services for us. We had our furnace and AC fixed, and in the beginning, it was frustrating. It took the technicians a long time to respond, but the second time, they were on time. Having American Home Shield definitely helps if a big item breaks down. They pick up some of the cost.

I've been utilizing American Home Shield for different purposes. I'm not a fan. It's easy to submit claims. But when I do stuff online, I can't actually choose anyone that's open on certain days. So if something happens, like on a Thursday, you may not get help until the following week. Sometimes it's urgent and they would say, "It's going to be within so many business days." That's unacceptable. If I need Saturday service, I expect Saturday service. I'm paying for a service to get it. But I'm learning the loopholes to get around certain things. It's just frustrating that I can't get Saturday service from a company that provides it because they automatically provide you with a company that does not provide Saturday service.

I had two issues. One was the toilet was leaking. The other was our hot water was not coming on. I called Home Shield and getting in contact with them was super easy. Everyone I interacted with was just wonderful. I got emails and a phone call that someone would be contacting me on a certain date. Someone called and said, “They're gonna be here at this date, at this time.”

My dryer wasn't blowing out heat. I had a good experience with the rep and the techs were fine. They had the part. But don't like that fact I had to pay 100 and some dollars and then I pay every month. I'm thinking about canceling. Other than that, AHS is a good investment, especially if you have a lot of appliances.

There was a gas leak on my water heater. I called American Home Shield and let them know that I smelled the gas in the garage. The guy did a good job educating me about the issue, how it was caused, and fixed it good. The way it was set up before wasn't correct. So, he had to go get a part from Lowe's down the street in order to set it up correctly, and add some kind of paste in between, but it was missing a part. Two parts were connected without the third part, which is supposed to be between those two parts. So, he had to get that third part, and add the paste between all three to connect it properly. It's functioning perfectly now. I don't smell the gas anymore.

A repairman came out and fixed one of the wires that was shorting out. He's come out a few times before. He's always done well.

AHS is a little expensive, and then there's a $100 deductible every single time. But usually, once I get them involved with something, there is a resolution. Although, with my recent claim, it took several days before the company assigned contacted me. But the guy that came out was really nice and knowledgeable. He was here for a while, but he got the situation fixed. And that was really all I could ask for.

A plumber came for a leaky faucet sink. He took a look at the faucet and realized it couldn't be repaired. He said that he was going to try to see if he could find the same faucet, but he couldn't. He said he was gonna give me a call back the next week, but he didn't call for a few weeks. But he came back and replaced it with a different faucet. It's nice to know that I have coverage when things tend to be a little bit more expensive. I have had some plumbing issues where I haven't gone through American Home Shield because I knew I could get it done so much easier and quicker. Not tacking on the $100 would be good because of the things I know that American Home Shield wouldn't cover, and if I paid for their contractor to come out, it would be no use. I'd pay for American Home Shield, but I'd still be coming out of pocket. But other than that, I'll keep using them.

My recent claim with AHS went well. But I have had claims that did not go well. I had a newer KitchenAid dishwasher go out. They sent out a repair guy. He said it was the memory board. He had to order it and left me in the dark for 30 days. He called and said, “It was back-ordered.” I said, “Do you have any idea when you're gonna get it?” He said, “No.” I called my appliance guy. I said, “How soon can you get a memory board for my dishwasher?” He said he can get it here next week. I called American Home Shield and they said, “If we can't fix it within 30 days, then we're required to replace it." They called me back and said, “We've got a Whirlpool dishwasher that we can get out of Lowe's, so we'll go ahead and order that.” I said, “Don't. I have all KitchenAid appliances.” They said, “We're not required to replace like for like, like that.”

We had a problem with our dishwasher. We called AHS to make a claim. They sent a technician out here to look at it. But he could not for the life of him figure out how to pull the dishwasher out. So, after he tried and tried, he kept calling his dad on the phone. Finally, he said, "I don't know how to get this thing out. I'm going to have to go back to the office and talk to my dad and see what else we're gonna do." He had a printed manual on how that dishwasher is supposed to be repaired. But he said they sent him the wrong manual. They left us hanging. A week and a half later, my husband called them back and said, "What's going on with the dishwasher?" They never answered the phone. We called numerous times. But nobody answered. We called AHS again. They said they submitted a claim and said that they had no access to the dishwasher.

The claims submission process with American Home Shield is easy. The only thing is their customer service is outsourced to foreign countries and trying to get them to understand what exactly is going on in the United States is rough. There's a lot of language barrier. It's usually something I can do online, but then when I have to call to explain, it's horrible. Still, I would recommend AHS because when they do cover something, they do a good job.

When the AC wasn't working, the contractor came out twice to fix it. They did a whole bunch of stuff in it. Now, the heater wasn't working. So they fixed that. They changed that little fuse, and then it worked again. But I wish it was a little faster. The technician took two days to come out and there was a cold front so it was a little bit cold in the house. But it's out of American Home Shield's control. I'm pretty happy with them.

With AHS, I like the peace of mind that if something happens, I have someone I can call. They'll get somebody out there that can do it or make sure it gets done right. Steinmetz HVAC came out recently and he was wonderful. He checked everything out. I asked a few questions and he answered them. When he was finished, he told me he had cleaned off the nozzles, because they needed cleaning off. He replaced the filter and everything got checked out. I asked him, “Do I need a larger unit?” He said he didn't think so. It seemed to be working well for the size of the house. He was very nice and pleasant.

Once American Home Shield can get in contact with someone to fix appliances, they normally go ahead and fix it. If not, they’ll order a part. They’re a little slow. They couldn’t find anyone to fix my ceiling fan so I had to put that claim off. I hate it. But they sent someone out to fix the heat and AC unit in the next two days

The induction fan was having issues so I called American Home Shield. I called them in the morning when I noticed my temperature was dropping in the house. I had a guy here before that worked for a company that took care of my air conditioner. I told the rep, “Why don't you see if he can come? ‘Cause he knows the system.” Customer service sent him an email. Within 10 minutes, the guy called me back and said he could be there in about 30 minutes.

Our sink in our main bathroom was backing up any time we wash or did a load of laundry. I did a claim to American Home Shield through the website. The options, like under plumbing, there's not a place to actually describe.

My heater wasn't working and American Home Shield had to send the HVAC company to come up here and service it. The HVAC company and I discovered that the unit was brand new so that required them to come back a second time around. And the second time around, they were able to resolve everything. It was a good experience. I didn't have to worry about having to look for an HVAC company to come and get that issue resolved. I can just call my warranty company and they'll refer someone out here. I just need to worry about any deductibles that are owed. So, it's a big peace of mind. I haven't had any issues and it's been very easy to get in contact with anybody from American Home Shield. Even if it's after hours, there’s somebody to chat with via text message. So it's been convenient, especially because I have the most chaotic schedule.

Blue Collar came out and did a repair on our dryer but that repair only worked for about four days. So, they came back out, put some more parts on it and there's one remaining part that's on order. On the dashboard for American Home Shield, it still just says that parts have been ordered. But the dryer is functioning. The contractor was professional, on time and gave us a call before heading out so we haven't had any issues with the contractor. It's been a good experience so far with AHS. They’re responsive and fair.

The AC was freezing up and the tech came out and did everything like putting in more Freon. But after a couple of days, it did it again. And I noticed when I went in there that the pipe that brings the coolant to the coils was leaking. So I told the guy when he came back. He said that the AC was busted. He showed me everything, took pictures and said that he was gonna put in the claim for me. He did and when the part came in, he came back. He was very professional and on time. People should try American Home Shield. They help you and try to go through all the avenues available.

We plugged something in and it tripped our circuit breaker. So then, our outdoor lights were off. It was that circuit that runs outdoor lighting. We tried to just flip the breaker and it wouldn't stay on. So, we called American Home Shield, and then the technician looked at it and he said that it was just a faulty breaker, either had a short or it was a weak breaker. He was able to get it back on. He flipped it a few times and finally got it to stay on, but he said the breaker needed to be replaced and that he would submit the claim and order the parts and come back and fix the breaker.

If something breaks, I have that peace of mind knowing that American Home Shield will send someone that's qualified. I won't be ripped off. It's well worth the money. I've been very pleased with American Home Shield. I submitted a claim when I had no hot water. The contractor assigned to claim had done stuff for me before and they were excellent. I was glad when American Home Shield said they were coming. It was timely. They had to get parts and when the parts came in, they came as soon as I could get them on my schedule. Overall, it's easy to get service with American Home Shield. They have great price and follow-up.

Honesty Mechanical came out a few times. And the first couple of times, it was not the best. But in the end, a plumber named Cody came out. And he did a very good job in what he did for me. So, I'm satisfied with the work that Honesty did. However, American Home Shield is sometimes excellent, sometimes less than good. Some of the technicians don't always do the best job. They left me with a feeling of frustration.

I have a claim in right now for the water heater, but it's taken a long time to get them out here. But it's been a holiday weekend. But for my electrical claim, they came right out and figured it out. The techs did a good job and were very friendly. I'm happy with AHS. They've been able to, for the most part, get somebody out here pretty quickly.

A technician came out for the motherboard that went out on our heater. He got the job done, and I was grateful for that. Also, the person who answered the phone originally did a good job. However, I wouldn't recommend AHS because their price is too high. On top of that, my deductible is also too high. It's $100 for us to have somebody come out.

With AHS , I get quick service for repairs. I had a grinding noise on the fan of my AC on Thanksgiving week. The techs came and replaced the motor. They got it done within that week. They did great work.

The service was quick. I had a leak in my garbage disposal and there weren't a whole lot of days between the time that I put in the request to the time a technician came out. They had a fast response. Also, the interaction with the tech was awesome. He showed me the issue and told me they were gonna replace it. It was great.

We've been customers of AHS for years. It's worked out pretty well for us. We just replaced a TV. However, I was a little confused by the delivery schedule, 'cause I got an email from Costco. I thought it was an ad. I didn't look at it. But SquareTrade uses Costco Logistics to deliver it. That email was my notification. So the TV just showed up one day, which was fine. But that was the only thing that threw me off a little bit. We also had a refrigerator that required a call back a few times. But ultimately, it was taken care of. We also had a microwave claim, in which the fan was coming on by itself. The tech was in and out in 10 minutes max and that was impressive. Just from the description, he knew exactly what part was needed and he had it with him.

Our last claim with American Home Shield was electrical related and we were happy with the service provided. It was quick. But that's probably one out of five interactions we have that is very positive. We typically have problems with AHS for the other ones. The last one before this electric issue was a toilet issue and I have eight months’ worth of communication with them. You can't get through to them. The contractor damaged the toilet and AHS wouldn’t let them come back to do the repair. It’s still damaged. Every time you call, it's a different person. I have probably filed six different claims on the same thing and every time, they come back and say they’re processing the claim.

I have had AHS as my home warranty provider for over 15 years and for 2 houses. In general, the company does what it says it will. However, in this instance I've been slamming my head against a brick wall for 2 months. I initially requested service on my air conditioner. After the service appointment, I was told it wasn't covered and my repair (on a 2016 model) would be in excess of $3,000. I asked the technician for something in writing, and he told me that he can't send it to me; it has to come from AHS. That's where this started.

My recent claim with AHS was plumbing for leaky faucets. The first tech that came out seemed fine. He said that he had to order a part. He had to submit it to them to get it approved and he would get back to me. But I never heard anything else from him. They also couldn't even reach him. So, it went on for over 30 days. But the AHS rep would call me periodically to tell me he was still working on it or trying to reach him. Finally, they just reassigned it. The second tech that came out had the part in his car.

I had a broken pipe in the wall. AHS sent someone out. He assessed it and submitted for additional repairs. American Home Shield approved them, and he came out and replaced the broken part. The process took a week. I was fairly satisfied with the way it was handled and the results.

I have a deep freezer and it died, so I thought the plug was bad because of all the storms we were having. I ended up submitting a service request with AHS to have the plugs fixed and their website wasn't really friendly because when I went to hit electrician to say what the issue was, it just said outlet. So, it didn't give other options that said the appliance or the outlet was dying.

Whenever I raised a request with AHS, they were responsive. Even the communication part was good. They tapped me into the loop, so it was pretty professional. I had a faucet that was leaking recently. I called AHS and it was 10 minutes wait period, but it was pretty easy. The tech that came out was good. He had to put a vent into the wall. He spent some time and found the right wall. It functions well now.

I like the peace of mind of having a home warranty. When something happens, it's like any insurance. For the most part, it helps when something goes out. The process of signing in with my address online is easy, and within seconds of hitting submit and paying for the service call, I usually get a text instantly from whatever service tech is coming out. Whether it's the plumber or the appliance folks that American Home Shield sends out, all the people are good. That's the biggest thing. Anytime I have an issue, I can pick up the phone and call them. The techs that came out have built a rapport with my wife, and she's really comfortable. Also, the time it takes for them to come out, she's always willing to talk to them. They're phenomenal.

With AHS, I'm able to request service through their application and have a technician reach out to me and schedule the next day or the same day in some cases. I recently had two claims - the garbage disposal was one and the washer was the other. The techs were out here within the week. The ones who serviced the washer were professional. They seemed to be well-versed in repairing washers and talked us through the repair and what they were doing. Those guys were spot on.

I got service quick from American Home Shield. The microwave wasn't heating and it was turning off by itself. The tech fixed it right away. Having AHS has been a good experience.

The motherboard and the thermostat of my dishwasher went out. The techs came in two days. But I'm not a big fan of customer service. They were not easy to work with. The first time we called them was okay and they were pretty thorough. But when I had to call them back because the dishwasher started leaking, they were rude and reluctant to send the techs back out.

My most recent claim to American Home Shield was with an issue with a refrigerator that I have. It turned out, I didn't really have any issues. There was something on the panel that had been inadvertently turned off that I didn't realize. The tech showed me how to reset it and took care of the problem. He was very good and friendly.

American Home Shield is an awesome company to have. They have outstanding customer service. They go out of their way to help customers. A contractor came out recently and fixed our AC unit. We had water in the pans. They blew it out.

For my recent claim with AHS, the water heater was dripping a lot. The pilot would go out, so it would cut off the gas for some reason and it would shut it off. So, the water heater was not working. The tech came. There were a lot of tubes there for some reason underneath it. He had to clean underneath where the pilot was and where the burner is, and then he vacuumed it and then removed and cleaned the area around it. Since then, it has been working well.

My last service request to American Home Shield was good, but the previous one was awful. The latest one was electrical, and they had two requests. I requested one for electrical and one for the heater. The heater was for a check-up. In the past, I was calling AHS and requesting the order verbally but now, I'm doing it online. I think I will choose the call instead of online because, through the call, I have the opportunity to explain more. Online, it's too much of a chore. I have to set up the electrical appointment, but I don't have a way to explain what happened.

It's taken several weeks to get someone out to my home for service recalls. American Home Shield can't find anybody to do any service. When my refrigerator went out, it took them about five days to find someone and it took that person two weeks to get out to my house. The positive with American Home Shield is that when you call, you don't have to wait for over an hour as I have in the past. Most contractors in my area won't work with American Home Shield because they say that it takes too long to get paid. When they call back to give their assessment, they have to wait a long time on the phone line, and then they want them to do the repair much cheaper or use different parts than they want to use. Both of our contractors that we use in the area won't work with them. So we're always at their mercy. But I've noticed that their calls last time seemed like they were expedited a little bit more this time. So that was a positive.

American Home Shield is well worth the money. It's a great security blanket for the home. They have great price and great service. When the AC had a swishing air noise at the air handler, the contractor responded very quickly and called me to schedule an appointment. They came when they said they were coming.

My garbage disposal was not working and the water in my shower was not coming out steadily. Sancho Services, the contractor, came out fairly quickly and the tech was excellent. He explained everything and was very good. I prefer to have him whenever I have a plumbing issue but it’s hard because a lot of times, American Home Shield would say they got to send this or that person. And a lot of times too, they're sending me people that came out of school. I prefer to have experienced people come into my home.

We thought the motherboard of our refrigerator was fried, but it wasn't. The young man came in and showed my wife how to reset it, and that was it. It's working fine now.

The contractor did great. They had to get a whole new furnace. They said they haven't made those models in 20 some years. Everything was done very fast, and there were no questions. I was very happy.

American Home Shield has been fine up until this last issue I'm having with them. It's my boiler. But we found out from the people that came the Monday after Thanksgiving that it's electrical. So, I've been waiting since for an electrician. The contractor scheduled a time to come out then the people called me on Monday and said that they couldn’t come out until Friday. I said that was too long and I've been without hot water since Thanksgiving. I asked if they couldn’t get somebody to come in sooner. The rep said no. She called AHS and I canceled it, and since then, I've been calling every day and AHS haven’t gotten an electrician yet.

American Home Shield has been good. Whenever I call, I have the different numbers that they've given me. It's hassle-free. Our dishwasher went out so I called in a claim and they sent a technician out immediately. He told us what the problem was and took care of it. My husband had different questions, and he answered all of them. He was very pleasant. He said if we have any other questions, to let him know. Now, we just have to go purchase a new dishwasher.

I did a plumbing claim for several things in my main bathroom. The plumber was excellent.

The icemaker was freezing up and there was that water condensation dripping into the refrigerator. The tech who came out knew what he was doing and I’ve seen him do more work than the other two who came before him. He pulled off the back of the panel inside the refrigerator while the other repair guys didn't do that. He also cleaned up after himself and so far, the icemaker has been working. All in all, I would recommend AHS. But it took three times to fix my refrigerator and I wasn't pleased about that.

I had a claim with American Home Shield for my garage door opener and I was a little disappointed. The contractor they sent out was supposed to be seeing why my garage door opener wasn't working but he came out without a ladder and proceeded to measure my garage door opener belt with my husband's tape measure. And that's not how you measure garage door opener belts. He said he was going to order the part and that we needed a 10-foot belt. The day he was supposed to come back to put it on because he had the part, he called and said that he wasn't coming out to put it on because they don't make a 10-foot belt. So I called the company who is based in Florida and requested another contractor to come out. It was obvious this guy had no clue on what he was doing. But they said this young kid was the only one in this area.

My heat wasn't working. The claim process was quick and professional. I did it online and they sent me an email right back. The contractor called me the next day and my issue was fixed in no time. I love American Home Shield. It's a huge benefit. It takes all the stress off of me knowing that if something breaks, it's not going to kill me with inflation nowadays. It's amazing to have.

My microwave broke and about a month and a half later, it broke again. They replaced a board in it and it's working again. The tech was really good. The only thing with AHS is it takes two to four days for the service people to give us a call when we submit a claim. Then they'll come out and see what the issue is and they'll go order the parts. It takes a while to get things repaired but ultimately, they will be repaired.

Everything was positive about the tech. He was very helpful, prompt, courteous and friendly enough.

The repairman was very efficient when he came out. We had a wall heater that we couldn't stay lit. He cleaned it out. American Home Shield a very good program. They're very prompt in getting someone to get in touch with me. Whoever they contract with works out a schedule that's good for me. But I am planning on calling them because the cost went up $200 this year. I'm not so sure I'm gonna keep them for that additional charge.

The contractor came and serviced our furnace, and they did a very good job. They were there in a very timely manner. They replaced the igniter with a different type, and then cleaned the igniter tubes and the igniter sensor. So far, we haven’t had any more issues with it. The tech was very knowledgeable. So far, American Home Shield has proven to be very good for us.

My air conditioner was too hot for the summer. So, the tech had to change a capacitor, which was quick and awesome. Then a week or two later, my icemaker stopped working on my refrigerator. So, the tech had to get me a new motor. The techs were great and the companies were good. But the first company American Home Shield sent me for the refrigerator was awful. The guy was supposed to come twice. The second time, he didn't even call me and tell me he wasn't coming so I had to call AHS back and tell them to re-assign my case and that I couldn't deal with that technician. The second technician who came out was awesome. I'm very happy with the service from AHS.

One of the breakers on my board kept tripping. I submitted a claim online with AHS. It was easy. They gave me the name of the company and they said that they would be calling. The techs were quick, efficient, and really nice. They explained what they were doing. They just switched out the breaker and they did a good job. Everything works just like they said it would. I haven't had any issues. I like that with AHS, you only pay one deposit and the rest is covered.

My washing machine was leaking. AHS sent a repairman very quickly. The contractor was assigned and someone got to me within a few days, which was great. It's an old machine. They had to order a part, and the washing machine repairman said, “This part, I don't know if it's going to be available.” So it took a while to get the part. I called the repairman but they said it hasn't come in yet. I called American Home Shield, and they said, “We'll call the repairman.” Then they were coming within a few days. That part helped, but it didn't completely stop the leaking. I had four recalls, and then they finally replaced the machine. But it was a six-month process.

I like that American Home Shield covers so many things. It's almost like having full coverage on your house. I like the plumber who came for a pipe leak in my basement. I have another plumbing problem. If I call and request, I'm going to request him if I can get him. He was nice. The place was a mess and he took it all in stride.

I liked it when American Home Shield said they were gonna hold their word and be there. But so far, I keep putting all the money out and I don't see any results. A technician came out and he was excellent. He said the refrigerator is no good and has to be replaced. But I haven't heard anything from anybody. That's been a couple of weeks now. My refrigerator is dead and it's been months. Way back, I paid money to get a plumber out here. I just called him because I waited two days because he said he was coming one day or the other day, and he didn't show up. I also still don't have a washer. I had one woman come out for it and she was excellent. It's American Home Shield that's poor and I'm waiting on them. The service is poor and I'm not a happy camper. I had no washer and refrigerator and the plumbing is still not done.

The technician that came out for the garbage disposal was amazing. But we had another technician come from Accord Appliances, and it was horrible. Every time I've had to use them, it's always been a problem. So I would suggest that American Home Shield find another appliance servicing company.

The sink had stopped up. It also caused the washing machine to back up because the water couldn't drain down the main drain line. There's a cap on the back of the house that you have to take off and the contractor ran what they call a drain snake. It's a 70-foot cable that goes through and removes any clog. The plumber had it done within 30 minutes. That company was called Lindsay Plumbing, and they had been out here once before for the same problem many years before that, and they got the job done. However, American Home Shield is getting pretty pricey. And I'm not sure how much longer I'm gonna keep it. I'm spending more than I'm getting out of it. But all in all, I've had to replace my hot water heater twice, my garbage disposal once. So, I've got something out of it.

I've had to do a dishwasher, dryer, and some electrical work, and I've not had any problems with the claims process. However, I haven't used American Home Shield to the max. I haven't had to replace any appliances, and I heard from my friend that that becomes very difficult when that happens. So I'm a little worried about that. Besides that, I’m paying a lot less money than if I hadn't paid full price. It's not cheap, but if I had to replace anything, it would be a good service to have.

I sent in a claim over the phone when the heat wasn't working. The contractor did a very good job. Everything’s working fine.

We had a little hiccup with our dishwasher. Something had happened with it when our dishwasher was broken. But going forward, it has been much better since that. American Home Shield denied us coverage because they had mentioned a possible pest was behind our dishwasher but that was not the case. You hit the drill into wood to get behind the dishwasher to make access for a drainage hose. And in that case of drilling, you're gonna cause debris from the wood to fall behind it. Because the word pest was there, it made our dishwasher seem like it was a pest issue. So, it negated our warranty on that. But there was no evidence of a pest. I went back there, took a photo of it. I was so upset. It took forever to get another technician out and to right the wrong after six months of me calling the tech back over and over.

AHS sends reliable people. But six months ago, they sent a plumber and he had to install the whole unit inside the toilet bowl. He didn’t do a good job and he didn't give me all the parts. He gave me two different kinds of parts and he didn’t do the hose right. I reached out to AHS but unfortunately, it was past the 30 days, so I had to pay another deductible and I wasn't happy about that.

One day, all of a sudden, the microwave light wouldn't shut off. I submitted a claim to American Home Shield. I did it online. I'm not a bit technical person, but I didn’t have any problems with the website. The service people told me who they were and what they were gonna do. They let me know when the appointment was gonna be, and when they were coming. The company did call me to make the appointment, and it was a pretty easy process. Everything went really smoothly.

The repairman who came for the garage door was awesome. I told him that the spring broke so he replaced the one side that was broke. I asked, “What about the other side?” He said, “When that one breaks, just give us a call. We'll replace the other one, too.”

The two burners of the stove were not working. I called American Home Shield and put the claim on it. Then the tech came and when he left, the stove stopped working. The next day, he came and changed some computer thing. But the next day, again the two stove burners he fixed stopped working. So then I called him and texted him. He told me to do a claim again, which I did. Then I got an email that said the part has been ordered and I've been waiting since then. The tech was not the best. He disconnected the dryer and didn't tell me anything. And that night, all my fire hazard went off. I didn't know why nor what was going on. I found out that he didn't connect the thing that goes behind the dryer to get the heat out. I had to get the battery out of my alarm system. This was a mess.

American Home Shield is worth it. The last time I called them, there was something wrong with my garbage disposal, and the people that they got for me were excellent. Within 20 minutes, the work was done. The tech was so professional.

American Home Shield is doing everything that I need, so I'm very satisfied with being a member. It's nice knowing that I can just call someone out, and they come out and take care of the problem. I’ve had good service. I had an issue with our heater. And there was a pilot light flash issue. Also, with the thermostat. The tech was accommodating and came out the following week. The same guy has come out before. He is great because he's even willing to come out on the weekends. And if he happened to have a little break in his appointments, he would call me up and take care of it right away.

We had an annual check on our HVAC system and the techs were punctual and everything seems to be working. American Home Shield’s customer service seems to be a little bit better but in the past, we had a lot of issues with the sales department. They double-billed us one year and it took months and months to get my money back. So, I was gonna cancel the service but AHS gave us a good price on it this year. Improving the internal communication between departments would be helpful because they have people that reach out at renewal time from various departments to try and close the sale and they're not communicating with one another.

I love AHS. They take really good care of us. I had an issue with the freezer on my refrigerator. I asked for Swift Electric to come back out and AHS sent them back out. They've been out for other appliances and they threw us really good customer service. AHS listened to what I had to say as far as using the same company. AHS is a very reliable company and I refer everybody to them.

We were having trouble with the refrigerator. The vendor called in and they scheduled their repairman. The tech came and repaired it. But I've got to call him. It's acting up a little bit. I want to have him come out and do a little fine-tuning on it.

We were concerned about a possible pipe being stopped up and the contractor was able to fix it. I used American Home Shield for other claims and everything worked out. We've had them going on two years and I've been satisfied with them.

Having AHS alleviates the hassle of me trying to find someone. I submit a claim and then AHS has a reputable company to come out versus me trying to go on Google. Submitting a claim online was very easy. My garbage disposal stopped working recently. The technician was professional and he let me know when he was coming.

American Home Shield (AHS) was recommended by a real estate agent when we bought our house. Being an older house we went for the platinum plan with added coverage. First sign of problems was when dishwasher failed and 2+ week time to have repairman so found our own person and just paid out of pocket. Nobody told us about the escalation path.

My mother got me their top-of-the-line policy as a housewarming gift. It was a complete waste. Virtually anything I reported they never fixed. Specifically, I had a cold water value that stopped working, they said it was a pre-existing condition, after two months of arguing, I sent them my home inspection report to show it wasn't pre-existing, they still didn't fix it. They didn't fix my doorbell that stopped working, or a leaky sink. The sink was the worst because I showed the first plumber it was leaking, but since it wasn't on the original order he said he couldn't fix it, when I called in a new request (and paid another $100) the second plumber said it was leaking b/c we broke the handle and therefore it wasn't covered.

My disposal went out and the contractor came in and replaced it. My whole experience was great. With American Home Shield, there's quick turnaround time and it's easy to call in a claim.

The techs came and diagnosed the issues, ordered the parts, then scheduled an appointment once the parts arrived. They were prompt and they let me know what were the issues and the parts that they were going to order. They made sure to contact me once the parts were delivered and came in to fix at the scheduled time. So, we were all happy with their service.

I had a horrible experience with American Home Shield multiple times over the course of a month. I was left waiting for updates or the people they sent out would not be able to completely do the job, and then they would have to wait. When I talked to different representatives at AHS, I was getting different answers depending on who I was talking to. At one point, I added on the electronic protection warranty and then I decided to cancel it. The person told me I had to keep it. But the person who told me to sign up to begin with said I could cancel it with no hassle. How bad the quality of service was was becoming almost like a surreal experience.

Some of the other stuff, American Home Shield fixed and worked out great. But when I had my dishwasher looked at back in September, there was an issue because the guy came in, stayed a minute and said they couldn’t fix it. Because he felt that it was rodents did whatever damage to it. And I had to pay $100 for that. Granted, my house is 26 years old. I'm gonna get a rat every once in a while. But American Home Shield sent me a letter saying that I should have known it was about rodents. How am I supposed to know? I just know it wasn't working. And they said that the contract said that if the damage was done by rodents, they're not responsible for it. And that was it. That's wrong that I have to pay $100 just for one person to come to my house to stay there one minute and say, “Oh, rodents did this. Can’t do anything about it.” It happened twice. They sent out two different people.

We had a backup issue with one of the toilets downstairs. The individual that came by took care of the issue, reseated the toilet, and we haven't had any issues since. More often than not, I've been very happy with who American Home Shield has sent out. However, sometimes that we don't even get a response from some of the vendors when we put in a claim. I had put in a claim for an air conditioning issue in July. It was assigned but no one ever called. Having an air conditioning unit out in July in Texas is a big deal.

I've had two service calls with AHS and they were both fine. The tech that came out for my heater was really good. He showed me what the issue was, what had caused the problem, and what he did to fix it.

I had a connection between the pool pump area and the heater area that was leaking water out of it, and West Texas Pool came in and put a new bracket above those pipes and fixed it. Overall, American Home Shield's contractors do a really good job. I really am happy with them. We've had an issue with our sink and they're waiting on a part. It's been about a week or so. Overall, AHS has done a good job over the last few years. Five years ago, there were lots of issues we had with them just not getting back with stuff, but they've really improved now because they've really done a lot better job.

I have done the claim both by phone and by internet and both ways are easy. They replaced our air conditioner and we were thrilled. Anybody who's ever been sent to me has been excellent.

My toilet stopped working. The flush valve had broken. The technician was a very nice gentleman. He got the job done speedily with little additional things that I asked for. But I wish that American Home Shield's deductible covered more than just one system. If I had a refrigerator problem and a toilet problem, I should be able to call them up for both and it’s one deductible. But it has to be two deductibles. So I don't love that piece of it.

7-H Home Services came out for my oven and I was impressed by the tech. They ended up getting a replacement and it's a different color but it's beautiful. I love it. I'm pleased with the warranty and if I had a new home, I would go with American Home Shield.

I called the 800 number and put in a claim for the water heater that started leaking water in the garage. AHS told me that the contractor was gonna text me in 24 to 48 business hours, and I got a call on Monday. I wasn't sure if I should still use the hot water heater. I called and there was a gentleman that answered the phone after hours. He was very reassuring. The tech who came out was wonderful. He told me that the old water heater may have to be replaced.

Sears came out for my washing machine. It was gonna cost well over $500 to fix, so American Home Shield said they'll replace it. The washing machine I had was $700, and they replaced it with a $500 washing machine. It was quite a bit of a cheaper model, but at this point, I just wanted a washing machine to get my laundry done.

My last claim was for a water pump. The techs checked it out and found that the issue was the water tank. They're coming tomorrow to change it out because it's not covered. With AHS, it's easier to claim anything that has a problem. Service comes faster than trying to find somebody on the outside. Everybody I talked to was okay.

My recent claim with AHS was for the dryer. The tech who came out was very nice. He fixed it the first time. So far, the customer service of AHS has been okay. However, sometimes, the wait is long. Also, I'm not happy because they raise their price every year.

For my recent claim with AHS, the first time the techs came out to find out why the furnace was leaking water, they did not correct the problem. I had to pay an additional $125 for them to come out again when they should have followed up on the first claim. I still had the water coming out which mildewed my carpet in the basement. I wasn't compensated for it because they didn't even fix the problem. I had to call again, resubmit a new claim, and pay that $125 upfront. I explained to them at the time that I have the same problem, water leaking from the furnace. I don't know if it was coming from the drain pipe, but it was going onto the carpet.

I have peace of mind with American Home Shield. I just had my garbage disposal break so I paid the fee to have techs come out and they replaced it. That was easy. I used the warranty service when my refrigerator stopped working and that was easy too. The contractors I've had were responsive.

My heater was messed up. I called AHS and they had a tech come out. They told me that it was 2,300. Then I called my pastor in my church and he called someone. The guy came over here. He is a heating and air man. When he finished the heat, it got so hot. I said, "You got the heat on?" He said, "Yes. I have to see that it's working properly before I turn it off." Then he went outside and said, "Your air is working too." He said I owe him 350. So I paid him the 350. And I showed him the letter. And he said, "People have some pretty bad experience with Home Shield. They're supposed to replace but sometimes I think it may be too expensive. So they don't want to replace it. So they come up with this letter like that." So he gave me a company ‘cause his son is also heat and air. So I decided I was going to let Home Shield go. But all my family got Home Shield. So I decided I'd give them another chance.

My water heater was not working. I submitted a claim online with AHS and it was pretty easy. Then, the service people came out four days later because they were actually on vacation. I filed the claim on a Friday and they got to me the Monday after. They were really great and now everything is working perfectly.

I've been helped anytime I've called American Home Shield and the contractors that they send out are great. The pipes were clogged and I had tried everything so I decided to call AHS. The repair guy came out and fixed it within an hour. It was great. I would totally recommend AHS.

My most recent claim with AHS was for my garbage disposal. It was making a noise. I knew I had not dropped anything in it, so I thought maybe one of the blades had come off and was rattling around in there. However, when the fellow got here, he poked around in there and pulled out the head of a screw. The shaft was gone. But I looked around and discovered that there was a screw missing from the valance above my sink. So, it had evidently fallen down. The tech got it out of there and that was what was wrong with it. He was very nice. He knew what he was doing and didn't take him that long. I had looked around in there and I hadn't been able to see anything, but he did.

I had a water pressure issue and there was a leak. Nobody could find where it was until the techs came out. Service was great. They were knowledgeable and thorough. They found the problem that two other plumbers couldn't find. AHS is awesome. You need to check it out.

I'm looking for another home protection. This is the second time I've been denied by American Home Shield. The first time, there was a pipe that was busted inside the wall. So they wanted to charge me because they said they couldn't get to it. But that's what I'm paying for. They said they couldn't get to the wall. They would bust a hole in the wall to get to the pipe and fix the pipe. But the repairs were going to be on me. So I didn't even use them at that time. I got a friend to do it and he did it for less than what they were pulling.