American Home Shield Reviews

The contractor did a good job. They assessed what was going on with the air conditioner and within a few minutes, I knew where the leak was coming from. They replaced the pump to fix the leak. I have a leak in my commode in my master bathroom and I am getting ready to call to have someone come.

My dryer was giving an error and it wasn't working, so I called American Home Shield, and they set me up with South Valley. They called me within less than two hours, and set up an appointment for the following week. They were on time when they came out, and everything went well. The guy was very punctual and nice, he went straight to his job, and looked like he knew what he was doing.

Fortunately, a repairman showed up the next day when I did a claim for the air conditioner that wasn't cooling. He put in freon and fixed the problem. I like that AHS covers the pool equipment. They've replaced several pieces of pool equipment, which was the original thing. They've replaced the water heater twice. They've also replaced the refrigerator, the dishwasher, and the clothes dryer. I'm happy with their service.

I'm not too satisfied with American Home Shield. Customer service gets routed to a different country and the people have a handbook that's not helpful to the customers. It's overall poor customer support. The vendors that they choose to come and inspect the appliance that's broken would do everything they can to not fix the issue but still get paid that 125 bucks to bring them out there. They said the dishwasher is too far away from the water. There were numerous excuses where I ended up bringing a third-party independent person and they fixed the issue. I got overcharged by American Home Shield and didn't even feel like calling them because it was gonna take hours to explain and get my refund. I'm looking for another provider, someone that's a little more responsive.

American Home Shield has done what they said they were gonna do per the contract. They are straight to the point. Tinker came out recently and worked on my appliance. One was replaced and the other one is being repaired. They ordered the parts.

We had two recent claims to American Home Shield. We had one for our air conditioner and one for our garage door. The door wasn’t opening. The remotes weren't working. The air conditioner went out. It wasn't cooling. I went online and did the claim through their website. The actual process online wasn't difficult. It just wouldn’t let me submit them together, which I would rather have done that. We had to submit them separately. If I'm gonna have people come out, I'd rather just submit one ticket so I don't have to pay twice but that's just part of it.

I would highly recommend American Home Shield. It's an excellent service. I called them when I had an issue in my shower with the faucet not turning. The rep looked it up for me, made sure it was covered, and immediately sent me an email with the information of the company that she dispatched the request to. She gave me the dispatch number, told me they'd contact me within 28 to 48 hours and gave me the phone number to call them if I needed to. That was exactly what happened with the air conditioner too. They came and fixed it.

American Home Shield has come a long way, and I would refer them. Previously, we couldn't get through to anybody. Then whenever you would get through to somebody, it would be starting over from scratch because nobody had any notes on the situation. That was a pain. There were some years ago where we were not satisfied with the service that we received from a tech that was sent out and it took me a long time to get my refund back from the service fee that we paid. The guy didn't even fix what was wrong.

It's nice to know that there's somebody reliable and that I don't have to do all the research to find all of the contractors if something goes wrong. Setting up my claim for my air conditioner that stopped working was easy. The techs had to come back. They had to order a part. They fixed the first part. It broke again, and they came back yesterday. We're waiting for another part to be ordered. But American Home Shield been able to cover with the deductible.

Something was wrong with one of the electrical circuits in the house. I went into the American Home Shield portal, which is a convenient one-stop shop, and requested an electrician. I was promptly called by the company who scheduled an appointment. It took a week because the info provided by AHS wasn't my number. So, it took a bit of back and forth, but that's no big deal. They came out. The dude fixed it. Everything works now. I'm happy about it. AHS covered everything I needed it to cover within reason. I had to pay for the electrician to come out, but that makes sense.

Some of the reps are difficult to understand. But they’re very polite. The second appliance people that we had come out seemed to know what they did, but we're having the same issue again, and trying to get that taken care of has run on for months. The contractor came to work on a central air, the outside unit. One of the units quit cooling. The day that they came out, they did the assessment, went and got the parts needed, and put them in in a short period of time. The young men were very courteous and knowledgeable. That's one of my best services that I've had.

I had some stoppage of water in the sink. I also had problems with the toilet and hardware. I set the claim up with American Home Shield online, and the person from the plumbing company called me in four hours and set up an appointment for the next day. It was easy. The person came and worked for 40 minutes, fixed everything. Very nice, professional and quick. Easy to access, and fast to see somebody to come. For one and a half year, I called three times. Each experience was fine. So, I’m satisfied.

My washing machine was backed up and I thought it was a leak in it but it wasn't. My drain was backed up. So, I just had somebody to come and unclog my drain. I called American Home Shield and the computer asked me what I needed it for. I told them that I needed it for the plumbing. They went ahead and took $75 out of my account, set it up and have whoever they recommended to give me a call when it was convenient for them to come out. But I don't like it when they would say they could come between 8:00 and noon. That ties up my entire day. I wish it was one specific time. Also, I hate when I talk to a foreigner. It's hard to understand them because I know that it would go outside of the United States and it's terrible with the service. Communication skill is awful. On the computer service, it's working. But I don't like the computer. I like to talk to a person.

I've had to call American Home Shield for my HVAC and hot water heater. It was a million years old and the bottom of it had started to rust in the back and was leaking. I put a request in on a Saturday night, I got a phone call within an hour and the contractor was here at the first available time on Monday. The contractor had to come and replace the hot water heater. The tech was here for three hours because he had to cut into the drywall to fit this extender thing on there. So, it took a bit of time. And it was in an awkward place. But the guy was awesome. He was friendly, helpful, and cleaned up after himself. He explained the whole process. If we had another plumbing issue, I would want him to come out. The heater had been compromised worse than we thought. Had we waited any longer, we would have had a flooded garage.

A few years ago, a live person would come on and be a lot quicker. Now American Home Shield has this automated system where you put in your information, and sometimes, a live person would come on after that. If not, it's logged in automatically through their computerized system on the phone. It's initially all automated, but eventually, I get to speak with a live person and they set up the work order and tell me who's coming in and their phone number. It takes a while to get them. I preferred it when a live person picked up. But so far, they have been working, and the AC people came out on a timely fashion. They couldn't respond all the time within 24 hours. Sometimes, if it was on Friday, I couldn't get them until the following Monday to come out because they have other things going on. They have a limited Saturday schedule. That's the actual technicians that come through from Smart Choice.

The drains were plugged. And the toilet was clogged. I called American Home Shield and told them it was plumbing. I asked them if plumbing was included, they said yes, and they would call a plumber to come out and look at it. They called me and said D2 Plumbing would call me and come out. They arranged a time to come out and look at it, which they did and fixed it. Everything works fine. AHS is nice to have in case something goes wrong with the house and I'm not around. It has been seven to eight years I've had it and I've used them twice so far. They took care of the problems. I would not need them a lot of times. But when I needed them, they've been there. I've had good luck with them.

I always set my claims up with American Home Shield by phone. I wanna talk to the person and let them know exactly what is wrong. My pool had two issues. It was very difficult to communicate with the guy. Because I wasn't about to pay for two different visits because it's $100. So, I tried to explain to him that while he's there, he needs to look at this, but also this too because it might be all connected. It might not be working. But I couldn't get through to him. I said, "Look, I'm paying $100. If you can, please give me the company's name and phone number." He did. I called direct and I spoke with them. When I talk to whoever is servicing whatever problem I have at the house, they automatically know that, "You know what? She knows what she's talking about." I'm direct. And everybody works well with me.

American Home Shield is worth having. Even if you don't use it for a year, it doesn't make any difference. They would come out and do their stuff. If they couldn't fix it, they would replace it. Every call I've made to them has been professional. They give me an idea. “This is a call on Friday. Don't expect a call back until Monday,” which I understand. I prefer Dan's Appliance Repair to come out because he has been out to my house several times and it has been fast. I've always been very pleased with Dan coming out to do stuff. He has fixed other things. I had a refrigerator that sprung a leak and the leak went on to my electric stove. That shorted out the electric stove. And the dishwasher and washing machine went out. So, he's familiar with my house. He knows his stuff. He would explain stuff to me. The dryer kept turning around but no heat came out of it so nothing dried. It now works like a champ.

I got an email and it said something about checking if my HVAC system is eligible for an upgrade so I called them. I got an update when the contractor was on their way with the name of the tech who was actually coming to my house. The tech was very thorough and professional. He took the time to explain things to me and he knew what he was talking about, which put my mind at ease. He said I would be getting an estimate within a couple days and I got it on the same day. They talked to me about financing, which I don't do financing, but that is an option.

Ok! I am a Managing Broker with Coldwell Banker. As Realtors, we are told we must make a home warranty suggestion or let them at least know it is available or we could be liable. Really? I will not do this after my experiences (plural) with AHS (and others). Truthfully, I had 2 instances during my decades of doing real estate where my Sellers had an issue that WAS covered during the listing ... one was the furnace and the other was a roof issue. However! I have had more than one negative experience with AHS, in particular, where they DID not step up to the plate. This last one was the last straw!!

One of the pilots on the stove wouldn't light immediately and the oven would take too long to preheat. Also, the microwave had some electrical issues and it started a fire. I submitted the claims online. I logged to my account and the microwave and the stove fell into the same category. As long as it's in the same category, AHS will tend to both, versus me having to put in the claims separately. They had someone come out who was able to service both of the items. He looked at the microwave and said that he couldn't fix it so he sent it back for a claim for a new one. For the stove, he said they have to order a part.

Submitting a service request is pretty simple and their website is pretty user-friendly. It's straightforward when it's time to request service and it lists when the contractor has been dispatched and if the service was completed. There was a situation in which a person did not complete the service but submitted that they did complete it. It was for my refrigerator and a person from Strongs Appliance came out. He said it needed a gasket but he couldn't find the serial number. He notified American Home Shield and to my knowledge, the part was sent to him but he never completed the work. I would call him and he would say he was sick and he didn't remember who I was.

American Home Shield is worth the coverage and I like the customer service. I had a leak in one bathroom faucet, some stoppage in another sink in another bathroom, and a toilet that was not flushing like it should. For the third one, American Home Shield said they did not cover the flange so I had to have the work done myself. All the tech did was replace the part on the inside of the tank with the flushing. For the faucet, he replaced the washer for one side but he didn't do the other side and I had to do some extra work myself to keep from having to pay another service fee. Other than that, F6 Plumbing's tech was very polite and since it was multiple jobs, I appreciate it. He took care of all of it.

I like having AHS because they come out and do what they gotta do. They put in a new AC when our old one stopped working and it didn't take them long. Then, the ice maker was not working and it wasn't dropping any ice. My daughter emailed AHS and told them. Then, the contractor, JDS Appliance Repair Services, called me to verify it and set up an appointment to come out here. They had to order a part but that didn't work so they had to order another part. They came out a few days later and it worked. I got the paperwork for it, too.

I have had AHS for about 2 years and in the beginning, I was happy with them. Now I am starting to shop around for a new company. I heard they were bought out by some foreign company in Ethiopia or somewhere and now they suck. There are no American Call centers so calls are taken by agents in third world countries and there is a language barrier. I submitted a service request September 20th and had my dryer checked out on the 25th. This is the second service request. The first was in April. It was determined I need a new motor and timer for a really old dryer. I have gotten no updates at all and still waiting on parts that that were promised the 8th of October. This is unacceptable.

I submitted a claim online for my refrigerator and the website was good. I didn't have a problem with it. They gave me the name of the contact person and the company, and my interactions with the company was professional. The motor of the fan was making some noise, so they replaced the fan blade and now, it's good. I don't hear any noise out of it anymore. I'm satisfied with the service, and I'll tell friends to get it.

I'm completely lost in Florida, so I rely on Home Shield to fix things. They know who to send, while I don't. They send people that are good and very nice. I just make phone calls, and it's very easy. They say, "Oh, according to your number, you're a client that's already paid up, and you're an active customer. We'll send somebody right out." Someone comes, finds out what's wrong and fixes it. I pay a fee, and they say all the work is covered. I don't have to pay for anything else. Even the parts that they bring me are covered. I've had Home Shield come out at least a couple of times now. They fixed my water softener and air conditioner, and so far, the coverage has been 100%. I tell people, "If you can afford it, that's the way to go." They take the payment out every month, and I haven't gone broke.

American Home Shield fits us perfectly. It's affordable and I like the coverage that they offer. They provide good customer service and the right people to come over to fix the issue in your house. We got a furnace fixed. Recently, I did a claim for a leak in the faucet, a stoppage in a bathtub, and a leaking pipe downstairs. They told me that John was gonna be coming to our house, and I got a text message that he'd be here in 25 minutes. My wife and I had a good experience with John. He was knowledgeable of what he was doing. His customer service was top-notch. He got some hair out the tub that was causing stoppage. He fixed the sink and put a new fitting in and a valve. Then he went downstairs to put a new fitting on the pipe so that it won't leak.

The website is very user-friendly and specific. It gives me a dropdown with the options to pinpoint exactly what's wrong, so that the appropriate technicians will be sent out. I also receive the name and the contact information for the contractor. The most recent claim I submitted is a clogged drain for my AC, and the HVAC contractors were good. The plumbing contractor that was sent out was polite, but he seemed a little young and green. He got his snake stuck in the line and it's still sitting in there. I've deemed my claim not covered, so I've not said anything to American Home Shield. It's a foreign object, so they won't cover it.

I would recommend American Home Shield. If there's a problem, it gets fixed. Last week, I called for a leak out of the faucet behind my refrigerator and they replaced the faucet.

My main concern was my toilets were running and weren't flushing properly. But the contractor, High Priority Plumbing, said the water pressure in my home was a little high and dismissed the toilet issues. They put it all on the pressure valve in the home and sent me an estimate. I asked why and they said AHS declined the repair. They don't cover that. AHS told me I could ask for a second opinion but if they found the same thing, then I would have had to pay another service charge. I thought it was a 30-day period and I could still piggyback because this is days within the time the initial plumbers came out and it’s the same issue.

We had some repairs in our air conditioning unit. The contractor was fantastic. They had the equipment within the car and were able to replace everything accordingly. Having AHS is convenient and I'd recommend it.

My spring had broken on my garage door on a Saturday and the techs were here on Monday. It took them about an hour to fix it. I will recommend Flash Garage Doors.

The rollers were worn out on the Samsung dryer so the tech had to almost take the dryer completely apart to replace the rollers. Then, he put the drum back in and reassembled it. He checked a few of the different systems and made sure it still functioned. I've never had a bad contractor from American Home Shield ever. I've taken care of my mom's property for the last five years and I've never had a bad experience with anybody who's come to the house. I like that everything is easy with AHS. I don't have to call a bunch of people.

I had a plumbing issue but I found out based on the severity of it that American Home Shield wouldn't cover it. I was a little confused because when I called in and described the problem to an agent, they said they would cover it. It involves cutting into the wall and adjusting some pipes and they told me to call this company. So, I did and told them what they had to do. A representative from the plumbing company said AHS would not pay for it. So, I called American Home Shield back and told them what the company had said. This time, it was a different person, and it was confirmed that they wouldn't pay for that. I was glad I did my homework there. I just wish the representative had thought before they spoke.

My washer was making a very loud noise. The repair guy gave me an estimated time and day that he would be able to get to me. He came a little earlier than what was expected and got the job done. He replaced the internal parts in the washer. I have another claim that's still open and I got a call from the same contractor earlier today. He will be coming to another property that I have to fix the stove. One of the eyes of the stove does not work.

The fan that cools the condenser stopped working so there was no cool air being pumped into the house. A guy came out the next day, did the diagnostic, swapped out the part, and everything works like a charm. American Home Shield is very responsive. They get things done.

The dishwasher wouldn’t turn on and I made the claim online on the 13th of September. Then, on the 14th, I called GE and they had a special number for American Shield. So, I called that and they said they'd put me on hold. An hour later, they called and said that they couldn't help me because I had to go through AHS. They called American Home Shield the next day. AHS tried to call GE and they were closed. Then, I called a few days later and AHS tried to call GE and they were closed. So two weeks later, we got reassigned to a different company and they said that they could come out on October 19th to fix it. So, it would have been over a month from my original request. They said to call back AHS if that's not gonna work. So, I did and AHS reassigned it to a third company. The third company called me an hour later and rescheduled it for the next day. So, that brought me joy.

I was off and on with American Home Shield for a couple of years. They keep jacking up their prices and in different areas, their prices are lower. When I had them on one side of town, the prices were lower and I paid $100 for the service fee. And on this side of town that I'm on, I have to pay $125. I'm not satisfied with the service fee. I was thinking about trying to find something lower. When I first started off with them, the service fee was 50-something dollars. Then it went up to $75. Now, it's $125. So, if I stay with them, they might be up to a $175 service fee.

The garage door wouldn’t close and Garage Door Experts came and did the job. But the deductible was too much.

I like the service with American Home Shield. They're quick. Recently, the air conditioning was freezing up and the technician came out and fixed it right away. He was great. And I didn't have to pay anything more than the deductible. AHS is a good deal. People should get it.

We had a leak in the toilet in the bathroom and water was coming out of the bottom of it. It needed a new ring put in and I called American Home Shield. It was amazing. They called us back and we had somebody out the same day because there was a cancellation. I was very pleased with them. The repair guy was very nice and it took him less than an hour to replace the ring. He had one with him. AHS is worth it. People should get them.

My furnace was only blowing cold air and the tech took half an hour to take care of it. He just had to test the furnace and then established I needed a new thermostat. He put a new one in and now, I have heat. American Home Shield is worth it.

The air conditioner had stopped working and the guy from J&J Mechanical checked it and it was the condenser. He swapped it out and we were good to go. He was awesome. He was nice, friendly, quick and showed up on time. We had American Home Shield when we lived in Galveston County and after we moved and bought a new house, the seller had paid for another company, which totally sucked. We hadn't been in the house two months and the air conditioner went completely out and they claimed that it was not covered because it had been more than two months since this problem had occurred. So we had to pay over $7,000 for a brand new air conditioner. I was not happy so as soon as the year was up on them, we went to AHS. I love the coverage and I like that I can call one place for all my stuff and I don't have to figure out who I need to call.

The AC unit fails to start working and for some reason, every time a technician comes, it works. On the last visit, the tech ended up replacing the capacitor. But that didn't resolve the issue. So, I had to call again. The contractor is good and the service is not the problem. The AC is a problematic product. I recorded it and showed the video. But if you can't replicate it in real-time, it's very hard to solve. For some reason, it's hard to put the finger on it.

I had a dryer that broke and wouldn't start. I went online and American Home Shield said the contractor would contact me within 24 hours. But I got the call probably within less than five minutes, and the tech was at the house and fixing it within 20 minutes. He didn’t have the motor on the truck so he had to leave. He came back the next morning and fixed it. He was good.

American Home Shield has a good website. It's very straightforward, streamlined, and it gets the job done. It was easy to submit a service request for a dishwasher issue, and someone was out fast. I also used the home warranty for tips. They offer good service.

I had a flood and I called American Home Shield. It was on the weekend. They promised somebody would come. They took the deposit but no one came. And they promised they would get somebody. In the meantime, I had to get somebody. When I called, the person I spoke to laughed at us. At first, I thought I was being punked. We told her, "We're recording this. We're gonna report you." And she said, "Go ahead. I don't care." We did. We never heard from them. No apology. They never returned, at the very least, the deposit. Because when I call, I have to pay my copay before they even talk to me.

Since I bought my house in 2004, I've been with American Home Shield and the service over the years has been fine, but sometimes, I come out of pocket more than what they offer. For instance, I had to get the furnace put in. I came out of pocket more than American Home Shield. I had to have a gas pipe put in. They covered the inside, but they didn't cover the outside, so I still came out of pocket. They weren't able to cover all of it because it wasn't in my contract. They pay the minimum and I pay the maximum.

I had a good experience with American Home Shield so I went with them again. The service has been fine. Recently, we had to have our washing machine and our air conditioner fixed. The claims process was straightforward and easy. The techs ordered parts and came back. AHS covered the washing machine and for the air conditioning, I just paid a reduced cost for a refrigerant refill. Having AHS gives me some peace of mind that if I have a major problem with anything at the house, I have some coverage.

American Home Shield keeps raising my price, but I don't have any other choice but to keep them because I do need them. It started out at $50. Now, it’s at $75. It's almost like they're punishing me for using the service. They haven't replaced any appliances and as a matter of fact, I lost money because of them. I called in for service for a microwave. They sent a technician out here only to tell me, “Oh, we don't service this microwave. And Home Shield not paying for it.” The only microwaves they do are the ones that are up under the counter or above the stove and not the ones that are sitting on the counter. I told them it was their fault because I went through the online thing, and it didn't specify whether it was a countertop or a stovetop microwave. They should have specified, “Hey, we don't do countertop microwaves. We only do under-the-stove microwave, over-the-stove microwave.” That was one thing I was pissed about.

I had a gas leak underneath the stovetop. And when I had that gas leak, I had to call the gas company and they shut me down. It's painful when you can't cook on the stovetop because you have to think about every other kind of way to feed your family. I had no other choice. All I had was the microwave and the oven. So, we did what we had to do for about five days until the United Air Temp folks got here. American Home Shield was the one that set that up for us. So, once they came in, the gentleman checked the connection between the stovetop and the gas line. He just tightened it up some more, sprayed it to see if there were any leaks, and everything was good to go.

I always praise American Home Shield. I've been very pleased with it. This year has been busy with them. We had a furnace issue in the winter. And a couple of weeks ago, the water heater went out. And last week, the air conditioner started acting up. So, it has been a great benefit. Their contractors that are on the program have always been reliable. When we had trouble with our furnace, it happened at night and it was cold. So, I called the local company and they tried to scare us with the carbon monoxide poisoning. But AHS' contractor was out quickly and did a thorough inspection. So, AHS has always been quick. The rates are reasonable. I didn't have to use them for years but when I had to, I was thankful that I had them.

I've asked American Home Shield to send me a pamphlet or a book on what my policy covers, but I couldn't get them to do that. They said, "We'll send it to you email-wise." I've never got anything. But I want it in a booklet. It's hard for me, sometimes, to pull things up on the internet. The shower door was messed up, and I asked the rep if they covered that, and she said, "No, just the plumbing." Which I did not know. But that's the only thing that I have a problem with. I have been thoroughly satisfied with what AHS has done.

American Home Shield's vendors up in the Northern Virginia area are terrible. It takes 10 times to come out to fix something. The last one was an exception to the last eight years or more of their help. They'll come out and fix my washing machine or my water heater 10 times before it works instead of just replacing it. It's torture for the tenants who live there. So, I'm not happy with that, but I can't really afford to take the hit when things come. The good thing is I don't have an electrician and people 3,000 miles away that I know to deal with these things, and they do.

At first, I was not pleased with American Home Shield's service. We had an issue with our air conditioner and it took almost a year to get it resolved. It eventually got taken care of. Then, we had an issue with our oven recently that I was much more pleased with. With the air conditioner, we filed our claim and it was eight months before I heard anything, and then it was three months of waiting on a product. Whereas with the oven, I filed my claim and then the next week, a guy was out. Two weeks after that, the part came in and he replaced it. So, within a month, it was resolved as opposed to almost a year for the other.

American Home Shield has good service. I had a problem with my stove and my refrigerator. The claim process went well and the service people were very good. They had to order a part and they came back to finish the job. American Home Shield covered the repairs. This warranty is good if you have a big problem. You could say, “Oh, well, I saved so much. I could replace that appliance." It’s good to have for peace of mind.

Try American Home Shield and see if it works out for you because that's how I got hooked. My son-in-law had it. He said, “You ought to try them.” I did and everything has worked out. I've had to file several claims with them. And everything that they've done is okay. The whole process was good. AHS did an excellent job. Someone was in touch with me right away because I started getting emails telling me who would come out. That was good. The contractor came out and took care of the washing machine and the part that was needed. They had to order the part. It took less than 10 days, which was reasonable.

American Home Shield has been fairly good and responding to our needs. We've had a lot of calls to them, including repairs in refrigerators, stoves, dryers, and washers. The technicians that they've sent out have been good. When I had a claim for the dryer, the contractor repaired it as I requested them to come in. But one of the problems is that the house sits out in the country in the rural area and sometimes it's hard to get service people to go down there. So it took a while, but they got it done.

I had a plumbing issue last week. Prior to that, I had an HVAC issue. The claim process was reasonable. The contractors were always okay and they were able to resolve my issues. The 125 that American Home Shield makes me pay each time somebody has to come up and the $50 something I pay a month covers the repairs. The plumbing was the only one that they actually had to get a part of something and the warranty covered that.

When I sent in a claim, American Home Shield assigned me to a vendor. But the vendor might be a week out to get somebody out there just to evaluate it and from there, it would take another week to order parts. So I had to argue with American Home Shield that it was a refrigerator and I needed it. I couldn't wait a week just to have somebody come out and tell me what was wrong, and then wait another week for somebody to fix it.

There have been times when American Home Shield applied a charge when they should not have. When they sent out a pool contractor, I had to call them and let them know that the person couldn't do the work or didn't do the work well and had to wrangle with getting the actual request charged back. But they have been responsive. In terms of when I submit a request for a contractor, there's a timeliness in assigning the contractor and getting them out. So that has been helpful.

American Home Shield is extremely responsive and they send out techs in a timely manner. For the most part, every issue has been resolved satisfactorily. But one issue I had was with the ductwork. Per my contract, my reading of the contract and several other people's reading of the contract, including a third party contractor, the issue that I was having was completely covered. But American Home Shield denied it and they're continuing to deny it because they interpreted the diagnosis from the techs that came out in a certain manner. Specifically, the techs reported there was a cooling issue due to improper design. The techs would not amend their diagnosis to say that it was an improper installer’s design so American Home Shield took it to mean that it was an improper manufacturer’s design, which they don't cover and I understand. Short of getting a lawyer, I can't get them to see that and I am out $7,500.

The service has been straightforward, clean, and quick. The contractors are usually quite professional. They are competitive and, therefore, competent. The last guy who came to fix the calcification issue in my water heater explained it in quite detail, and I appreciate it. With American Home Shield, you can make a claim and then somebody comes after a while. It takes a little bit of a while, but you know that the service is going to be high quality, so I'm waiting. When my dishwasher parts were not in good condition, it took a while for the company to call me, diagnose the problem, send the parts and then send someone else. These were staggered appointments. But in the end, I was happy. Claims process-wise, I just pay $100, people come and take care of the issue, and I didn't have to pay anything else.

My experience with American Home Shield has been a little rough. They have communication issues between them and their providers. For example, I had a service call, and when I called to find an update on the status, the work order was just sitting in limbo. They said the work order was closed out by the vendor, but they haven't reassigned it to another vendor to come out and look at my washing machine.

The recent claim I had was put in for my oven. I had to contact the technician and he was slow getting back with me. He came out on the 28th but he never communicated back with American Home Shield as far as getting it fixed. I called American Home Shield asking when is somebody gonna get back to me and let me know when my oven is gonna be fixed. They sent the technician an email and it was a process. Finally, they got another technician to come out who took the part out and fixed it right then and there. My oven just got fixed last week. Communication could have been a whole lot better and if they followed up in a timely manner, it would have been better. But nobody's perfect. Other than that, AHS saves me the cost of costly repairs so it's good to have.

Our washer wasn't working properly. It has a lock on the lid and it wouldn't lock. Because of that, the washer wouldn't run the cycle. I went to the American Home Shield website to make a claim and that was easy to use. Usually, someone contacts me the same day or the next day. But this time, it was two days later that they contacted me. A technician was able to come the next day after someone talked to me. It took the technician about 10 minutes to figure out the issue with the washer. He had a part that he thought was gonna work but it was one of the older models so it didn't work for my washer. He had to order a part. On the whole, American Home Shield does a great job. Their service is very quick and parts are easy to get. Their service specialists seem to know what they're doing. Usually, they get things done very fast. I'm happy with my coverage. Usually, we just use the warranty for plumbing and small appliances.

The service is really nice and good. I love it. Everybody who owns a home should have it. When the furnace was blowing cold air, they fixed it. I just had to pay the $100 deductible.

The service itself with American Home Shield is not bad, but I get some really bad contractors at times. You get some guys that do their business and they know what they're doing, but you can also get other ones that make you wish you would have just called somebody outside of Home Shield to do it. When I had a plumber redo a leaking toilet, the toilet wound up leaking worse when he left. The toilet almost fell out of the floor. So he came back and re-fixed it. It always takes the plumbers a couple of days to get back to me whenever I have a leak. I had water leaking outside of my house from my shutoff valve in my house and I couldn't get it to turn off. It took them about four days to get there. I called a couple of times back to Home Shield about it, and anytime it's a weekend, you can forget about it. During the week, it'll usually take them about two days.

I had an AC claim and the contractor came back three times in three weeks. They were trying to fix it but they finally figured out they had to replace it because it was a major thing. The process through AHS went smoothly but I had to pay some and I didn't quite understand why I had to pay that amount.

I called American Home Shield when I had running water in my toilet after it was flushed. It was not hard to get through when I called. It was just that you have to keep pounding through to get to a live person because they want you to use the automated attendant. Sometimes, when you're talking to the automated attendant, it doesn't understand what you're saying, and you have to repeat it again. That's too frustrating for me, so I pound out to get a live person.

I had a problem with my water heater and they sent out somebody from Big Orange Plumbing, who was fantastic. He was very thorough and gave me lots of information about what was happening, why he was doing what he was doing, and what the outcome would be of doing that. I was more than pleased.

My AC was acting up and the first guy that was here said my drain pan was clogged so he cleared that. That fixed the problem I was having but he took a picture of the pan before he did that and there was oil running all through the water. He said it was from the coil. He asked if I wanna set it up and I asked if it was gonna be covered. He said AHS covers that but AHS did not cover all of it. I had to pay $3,000 out of pocket. Also, the team of people I worked with at the air conditioning company had more dialogue with AHS than I did and I was trying to confirm that this wasn't a scam that these guys are running on me. I asked if the guy was actually talking to them and they confirmed that.

The burner on my stovetop was not turning on. They ordered all the parts but all of them were not available. So, they replaced the stovetop. But it showed up yesterday defective, so we had to send it back. Sometimes American Home Shield's customer service is very questionable. When I called yesterday about the defective piece that was delivered, they transferred me five times to five different people. I had to repeat my name, address, email, and phone number to all five people. Then somebody finally transferred me to the right person and I'm still waiting for them to call me back about the stovetop.

The services are good. But the problem is the coverage. Most of the time, there are a lot of things that are not covered. I'm on a Gold plan, which is the best plan, but a lot of times I have to pay out of pocket because things were not covered and I don't know how those rules are built in. When we had a partially working exhaust fan, it was not really working good and we still got a lot of smoke. We submitted a ticket last year for that, and the person who came here to repair it said, "We don't cover that. It's only covered if it is completely broken, we could work on that. If it is partially working, we don't cover that."

Our AC was starting to go out so Integrity Air came and said it was a compressor. They ordered the part and it took about two weeks for the part to come in. They came back and they did a good job. It was a little difficult because the unit is nine years old but they got it working and it's been working fine. The only thing with American Home Shield was I got a call last year and the rep wanted me to pay for my warranty right then on the phone. But I'm always worried about scams and I didn't pay it over the phone. I didn't feel comfortable but I can't say one way or the other if it was really American Home Shield or if it was somebody else. If it was American Home Shield asking me to give a credit card to that person, I don't think that that's a good way to do it.

Most of the time, American Home Shield is pretty quick getting things done. There were a few times that it was a little more difficult, but we live out in the country, so it makes it kinda hard. Schubert came out and worked on my washing machine. It wasn't getting any water. The inlet had a little filter that clogged up. Since they did the job, it's been doing fine. They also worked on our dryer and dishwasher, and they were very good. But there had been a couple of times that I got a little frustrated with the plumbers that American Home Shield sent out. When I had a claim for my hot water heater, American Home Shield wouldn't pay for the pan that goes under it. I had to pay for it. But everything else was wonderful.

I have had a couple of service calls and the contractors have been professional. They fixed my issue and I'm very happy with the results. Also, their customer service is great, kind, professional, and quick. Their cancellation of a service call is simple when I had to do that. My number one thing is that I know my issue going to get fixed. I feel confident in the people that AHS is selecting to come into my home and I don't have to do all of that work. And I'm getting a good price because I only have to pay the deductible. I love it.

I had to ask them more than once to allow me to pick the contractor because I did not want a contractor that had a bad rating. It's according to who you speak with at American Home Shield that will determine if they are going to let you select from the company that's within your ZIP code. Some of them will bring it up and some of them will be adamant that they're not gonna do it.

My microwave has not been fixed and it's been six months. The technician that came out closed the claim without completing. It was a lot of back and forth and that ticket had to be closed completely. I had to open a new one and I'm waiting for a part for that one. But other than that, the benefit with having AHS is that I don't have to spend too much getting my new appliances when it can be fixed and I just have to pay the servicing.

We had an air conditioning unit that was making a tremendous amount of noise and it was vibrating terrible. American Home Shield sent out a tech who didn't really wanna do the work. He said that the issue was cosmetic and AHS doesn't cover cosmetic. But it was a fan going bad that was causing the vibration. It took a little fighting on my part and I had to battle a little bit with the people that are representing AHS to get it done. Eventually, they replaced the fan motor and it helped. They didn't completely solve the problem because the fan itself needs balancing. They should have done that at the time, but they didn't. The unit still has some vibrations, but not as bad. The second claim was with our LG refrigerator. The tech said it was a closed loop system and that it's still under factory warranty for five years. He said I need to call LG so we did. LG is gonna take care of it, but they got mad. They said the contractor should have fixed it since it was under warranty and they were paid to fix it.

The first claim that I made with American Home Shield wasn't so good. It took the plumber a longer time to come out and probably took about three weeks to get the work order taken care of. But this time, when I called, the plumber came out in a good amount of time and got everything taken care of. I'm just waiting for them to schedule an appointment to come out and close the ceiling up.

My initial reaction to American Home Shield when I signed up for them was not that good but the appliance replacement process went well. So, I'm pleased with it. We had a Whirlpool microwave and a dishwasher from GE. And because they're different appliances, the process for each one was slightly different as well as the delivery process. The dishwasher came first and because the property is a general rental, the people who delivered it didn't wanna hook it up. So, I asked my contractor to hook it up. He had to make some modifications to the kitchen cabinet in order to do that and that was a little out of scope for Cost Cutters, the contractor from American Home Shield. The microwave came much later and I had Cost Cutters install that. It went very well and it was professional.

Briggs Appliance worked on my fridge and they did a great job. The guy was professional. He came in, spent about 30 minutes and was out. My fridge is operational. He fixed the ice maker as well as a rumbling sound from the motor. American Home Shield is awesome and well worth it. People should get them.

I had a leak from one of my pipes and the contractor has been out three different times. They made a repair but it was still leaking after that. So, they didn't completely diagnose the issue. They did not ensure that it was properly repaired. They're still working on it and they scheduled to come back again tomorrow to try to mitigate the issue.

American Home Shield is a very good company to have. We've had to use them multiple times and they've been great. All the contractors that they have sent have been very good. So they do a good job of vetting the companies that they work with or get licenses with. I had a leaking washer that leaves a three-foot puddle and it took 10 minutes for the guy to figure out what the issue was. He ordered the part and it took about six days to come in. As soon as it arrived at our house, he was there the very next day to replace it. He was a very good technician.

The AC was leaking and I used the internet to each out to American Home Shield. Their website is terrible. It bugs out and it's impossible to use. I hate that website. But after I hit the submit button, the service company called within two minutes. It was awesome. The appointment took a few days because I needed the right time. But they could have come quickly.

The condenser in the air conditioner went out. I submitted a claim through the website and they gave me the name of the contractor and the phone number to reach them. The tech was a real pleasure to work with. He was very knowledgeable and friendly. He replaced the motor on one of the condensers. Not everything is covered to my satisfaction but AHS is a good company.

I was having a problem with the water in the shower and T&C Plumbing handled it great. They were in and out. They didn't have to buy all the parts and had to wait for anything to come back from the factory. So far, it's been a positive experience with American Home Shield. But I've been with them for quite a few years and the payments keep going up. They're collecting from my checking account a fee of $85 a month and then, I gotta pay another fee when the contractor comes out. It's good using AHS if you're able to call and they're able to find you someone. They have a list of people that they can recommend to come do your work. But with the virus and everything going on, some of the companies have changed and some of them are not doing a great job. I've had companies come and they didn't fix anything.

I had a burst pipe on my kids' wall and the service wasn't the greatest. I was told to schedule an AM or PM appointment and I said PM, and when I was about 5 miles outside of work about 30 minutes before 9:00, the contractor called and said they were on their way. So, I had to waste a whole day at work. I got home and the kid rolled up, and I showed him where the leak was. After he got authorization from American Home Shield, he cut into the drywall and found the leak. He turned off the water and had to get more authorization for something else. But he got everything done and was in and out in about three hours. I'm just waiting on the drywall repair because it had to stay open for 7 to 10 days. It's been a positive experience with AHS. People should get it. It was worth the time and money.

You call in a problem to American Home Shield and they get back to you right away. Everybody they’ve sent has been very competent and professional. I had a very good experience with the contractor for the refrigerator when it wasn't cooling. You hope that with AHS, you at least get your premium as repairs occur.

Getting hold of American Home Shield was not that difficult and I'm very happy about that. The rep told us the contractor that was assigned and the tech called to schedule. He was good with keeping the place clean. He put a blanket before he took out the microwave and said if he couldn’t fix it, he would have to order a part. Then he put everything in place and left. The tech replaced a part and after that, the microwave was still acting up. Out of 100 times that I tried, it worked two times. The rest of the time, it was a similar problem as the last time. There was power but the microwave didn’t start. We had an earlier claim with American Home Shield, wherein if I call them, the vendors typically ask us to open a case again. So, I just directly called AHS and told them it happened again.

I called AHS initially because my stove wasn't working and my oven had issues. They sent a repairman out and he repaired my oven. He said the cooktop needed to be replaced and they sent a link with some different choices I had for a cooktop. I chose the cooktop, they delivered it, and they had somebody come out and install it. AHS did a good job and they did it in the time required.

We had a refrigerator that wasn't cooling and the tech showed up, fixed the problem and went on about his business. American Home Shield is worth the money if you're having issues. Everybody's gonna say it costs too much, but in reality, it's not that bad.

I had a problem with the other appliance people that AHS sent out to my house. They were horrible. The guy was rude. He walked out of the house. He was telling me something that he couldn't do. I said, "That's not what it says on the contract." And he just left. But American Home Shield made it right. They sent the best company ever. They were nice and very professional. I liked them. The last appliance people they sent were great and the air condition person they sent was great too. What I love about AHS is I feel covered as if my husband was here. I could just pick up the phone and call. I have a one-stop shop where I could just call and say, "This is not working." And I don't have to call around and find people.

AHS has helped me out a lot. They have good customer service and fast service. They get to you quickly. They always came out and fixed what I needed to be fixed. My hot water tank stopped the heating. The techs knew exactly what I was talking about. They changed four parts of my hot water tank, which was an electric tank, and they fixed it. It was back working again. They did it in 30 minutes. The techs were really clean. They cleaned up after themselves. They were good and very professional. When I told them what was happening, they knew exactly what to do. They went and got the parts, slapped them on and tested everything, and it was done. Everything is good so far. So far, the warranty covers well. As far as the small issues I've had, I haven't paid a dime. I just paid the fee that you have to pay for them to come out, and then no more money was exchanged.

I've had AHS for three years now. When submitting a claim, the online is much better than the phone calls. You try to call and talk to somebody. It's brutal. It’s very hard to speak to someone to get things done. But the online is good. You can go on there and do that. For the most part, the technicians have been good to come out here. They're hit or miss, though. Some are good. Some are not. But they come out and do a decent job of trying to do the best they can to fix it.

I had a claim for my washer. It wouldn't go through the cycle. The techs were good. They got a part and replaced the part. It's good now.

I've had AHS for three years now. I like that they come out quickly. And it's also cheaper if something breaks down. I would suggest others get it even though they went up $20. I didn't like that. But everything went great when the techs came out for my recent claim.

My experience with AHS has been good. I submitted a claim online and it was easy. The tech was fast, on time and professional.

My AC unit wasn't working. Going through the claim process of AHS was straightforward. You select the item that you want, and then you put in the comments of what you think is wrong with it and you submit it. I was given the business name and a contact number, and informed that they would call me. Within 24 hours, I received a phone call, a booking appointment with me whenever I was available. The contractor gave me more information I needed from there. The tech was very professional and straightforward. He asked where the unit was, wanted to inspect everything, found what he expected to be broken and said he'd be right back. He grabbed the parts that he needed and came back to my house. Had it fixed within a total of an hour of the service claim time.

I use the website of AHS all the time. I have two properties. One of the addresses is incorrect, and I couldn't get them to fix it. It's still under my mother's name who passed away. There are a lot of issues with the website. But the overall submitting a claim part is the easy part. But the rest of it and the maintenance of it are not very good. NW Sundance Services came out and worked on some plumbing. They were fantastic. It was on a Sunday. They called me within a couple of hours, which surprised me. Because usually, on Sunday, there's nobody there. They had called right away and they said, "We can come out tomorrow." I've also had them come out before on another property and it's the same thing. They're a wonderful company.

My dryer is making a sound, like a screeching noise. It was like metal hitting metal. I submitted a claim online with AHS. Their website was very user-friendly. I'm 76 years old, but I didn't have a problem with it. It was easy to get in contact with American Home Shield. I've never had a problem getting in contact and with them getting back in touch with me. The little lady I've got right now has been fabulous. Her name is Maria. The repairman called yesterday, came today and checked out my dryer. He said he was gonna order parts and he'd be back. But I never heard from him again.

AHS saves me money when I have to do repairs. I like their customer service and how fast the vendors come out when you have an issue. I submitted a claim online for a leak. The plumber called me right away. He came out and fixed the pipe, but he had to put a hole in my drywall. The plumber did a great job. The drywall person did not. I called American Home Shield this morning because I wasn't happy with the quality of the drywall repair. The rep told me to email American Home Shield claims with a picture of the work. I'm waiting for them to review it.

I love American Home Shield’s website. It's nice and easy. You just put your make and model and what's going on. And within 30 minutes, you got a call from the company to set up a schedule. Nathan, the last guy who was here, was fantastic. The last guy who did my fridge was great as well as the guy who did the dryer. The air conditioner sounded like a helicopter was landing on my house and the tech had to rebuild the motor. He was here nice and early at 7:00, Then, he left with the unit that he had to fix. He was back in the afternoon and put it up. It’s nice and cold now. I prefer to know that I don't have to come up with anything when something goes wrong. I live paycheck to paycheck and I'm a single mom. The monthly cost is easy to work with so I like it. I would absolutely recommend AHS. It's peace of mind and they're quick to respond.

There was something wrong with my downstairs air conditioning unit. I filed a claim over the phone and the customer service was really great and efficient. They broke everything down to me and what needed to be done. They gave me the number of the contractor and said I don't have to wait for the contractor to call me. Airmax, the contractor, did their thing and the receptionist was very quick. Their tech was on time and he sent me a link with his arrival time. He called me before he got here and he told me what to do. He explained what was going on and that the unit needed a cap. He kept me informed and when everything was fixed, he gave me the thumbs-up. He was excellent.

The first AC company that AHS sent didn't do the right job. The technician kept telling me my AC is good. My AC stopped working and I knew it wasn't working properly and the guy looked like he was doing a favor for me. I decided to not pay my affiliation with AHS. I don't wanna pay $70 a month when they send me a company who doesn't know what they're doing. And I don't have the choice to pick an AC company. We need to use the company they have on the system and the system sets up the appointment. When somebody called me about my payment not going through, I said I decided to cancel my membership. I told the rep I had a bad experience with the company who came to my house the first time I used them. They sent me another company who was here four or five days ago. As soon the guy opened my AC, he said I had a problem and he fix it. He's a professional. He ordered the motor and my AC is working perfect right now.

Submitting claims was very easy and AHS gave me the numbers and names of the contractors. They contacted me and it was real easy for them to set up the appointment. They came and they did their work just fine. The contractors were very friendly. They explained what was going on, what needed to be fixed, and why it needed to be fixed. They just weren't somebody who came in, silently did their work, and said goodbye. I was more impressed with the second service call for the electricity than I was with the first one, even though it was the same company. The second tech was very professional as far as explaining to me what he was doing. I was very impressed with the plumbing service too. The only complaint I have is AHS doesn't have roof coverage, unless you get the Elite plan. It's $799 per year for the Premium plan and if you get the Elite plan, it's almost $1,000 more. It's a big jump.

Most recently, I had some issues with my doorbell and it was a fairly quick turnaround time. I appreciate the timely response. 1 Call Contractors came out but they could not fix the entire issue because it is a smart device associated with it. They helped as much as they could and they fixed what they could. I would recommend AHS. It’s a great policy and a great service to have in times of need. The price has slightly increased, but that's with the economy.

The only thing that I thought was odd with American Home Shield is sometimes they would have people coming from further away. When I have a problem I wanna fix right away and they get somebody from further out than where I live, that could be a little bit of an issue. Also, for the hot water tank claim, the first tech who came out told me he didn't think American Home Shield would cover it because I don't have a pressure regulator and they're funny about that. I asked for a second opinion and I had to pay another $100, which I was not happy with. Another guy came and it was the same thing and they denied my claim. That was a little bit upsetting. I had to pay to have a pressure regulator and I had to pay to put the new hot water tank in. That cost me well over $1,000. I thought that was kind of a cop-out.

A plumber got out to us the next day and had our water heater replaced that afternoon. So, all in all, that was a good experience. Brian, the tech, was professional. His assistant seemed to know what he was doing as well. It was a smooth transaction and a great job all around. For the most part, it's been a pleasant experience with American Home Shield. I like not having to worry when things like the water heater goes out. Otherwise, that'd be a minimum of $1,000 out of pocket. I would like to get a notice when our monthly payment's gonna go up, though. That'd be nice. Our monthly payment just went up without any notice by about 15 bucks. Other than that, we have no complaints.

We've had a good experience with AHS. I had a claim for my dryer. I had a water leak. I had somebody come out to repair it. A day or two later, I got a message saying they were gonna replace it. And it was replaced. About another four days, I had a new dryer. I just started having my appliances covered, and I'm not physically able to work on stuff anymore. So having the ability to at least not have huge out-of-pocket expenses, is nice. However, I had some trouble finding my customer service number when I needed to contact them about something, but not related to the last claim I had. I had a question and I couldn't find who to contact if they were covered. But I finally got the information.

I love having AHS because you never know what's gonna happen or what's gonna break down. Also, when you call them, they send someone out right away. They do what they say they're gonna do and I never had a problem with them. My old refrigerator wouldn't seal. They didn't make the parts anymore. I called American Home Shield and they told me they would send someone to come out to take the refrigerator. When they came out, they checked it, and they let me know what was going on. They said they would call American Home Shield and let them know. The techs were very nice. I also didn't have any problem with American Home Shield for getting the money to get a new refrigerator.

I called AHS recently, and within a day, I had a contractor's information. I called the contractor, got an appointment set up for a few days later. They came, were here on time, they fixed the AC on that first visit, cooled off the house and got the humidity out. It was good. They were very friendly, professional and knowledgeable. AHS has saved me a lot of money so far. I've had problems with my washer, my dryer, my refrigerator, my ice maker, my oven, and they've come and fixed every single one, no questions asked.

I had a clogged kitchen sink. The Sundance company called me to schedule an appointment. It was timely. They had everything and they were able to take care of it on their first visit.

I'm covered with American Home Shield. I made a claim for a dryer and another for a leaky roof. They were excellent and took care of the job. The contractors were good and they knew what they were doing. Cost-wise, the home warranty took care of everything.

The claims process with American Home Shield was smooth when our dryer went out. I did everything online. I submitted the claim and they sent a person out who fixed the dryer the next day. American Home Shield worked on our air conditioner, which saved us a lot of money. Working with them has been fairly straightforward and they haven't had any surprises. They've covered everything we've asked them to. The price is a little high but I can understand it. Having this home warranty lowers the cost. It spreads that cost out over time for something to get fixed.

My AC was not cooling so I called American Homs Shield. They sent somebody out to take a look at my AC and answer all my questions. My experience was good but they have to order a whole new unit so I'm waiting. I'm happy about the replacement but it's taking too long to get the unit because it's been about three weeks. American Home Shield is telling me that the unit was ordered and it should be in sometime next week. All in all, American Home Shield is a good home insurance to have. The only thing is every time you call for a problem, you have to pay a $100 co-pay. That doesn't make sense to me. I don't mind paying the monthly fee but we shouldn't do a co-pay. Otherwise, everything else is good.

I did a claim with American Home Shield and they contracted that work out to Phil's Good. A technician by the name of Barry worked on my air conditing system, changed some parts, and got it going. A day and a half later, the air conditioner started not cooling so I called and they sent Barry back out in half a day. He found out what the situation was, changed a part, and got the air conditioner going. Barry was very cordial and knowledgeable about his work. He was very cognizant of coming in and out of the house from the yard. When he came out of the yard, he would put on the foot coverings coming into the house, just like a technician should do. My experience was really good and positive.

My dishwasher wasn't starting up. Submitting a claim was easy to manage. The contractor was professional and straight to the point. I feel satisfied. When he diagnosed the problem, he said I had a bad thermostat. He had to order a replacement and then he came back the following weekend. He took the old thermostat out and replaced it. AHS did a great job. I like the security of knowing that if anything breaks, I can get it fixed or replaced. The prices are fair and they are pretty quick with sending out the contractors for repairs.

Once you fill out form about broken appliance or whatever, it takes about 2 days or more, if it's on a weekend for someone to call you back, then it may take another 3-7 days for them to come out and attempt to repair, or if it needs to be replaced another 2 weeks.

I had a leak in the refrigerator and American Home Shield assigned a vendor within 24 hours. Then they came out and got the problem resolved. The tech was personal and professional. He cleaned up after himself. It was a positive experience. American Home Shield's website is pretty user-friendly. Speaking with the reps on the phone has been favorable as well.

I sent in a claim for the AC. I would reboot the AC unit on the outside and then it would come on. The tech came out and he replaced the part and the unit worked for a month. Then they called him back up and he said it was another little thing that was getting stuck. So now we're good. Prior to this, I had four other air conditioning people come out. One said it needed a compressor. The other one said I needed a new unit. But this last guy said he knew what it was and fixed it. American Home Shield's customer service was pretty good. I paid the $75 the first time but I didn't pay the second time since it was within 30 days. I recommend AHS but the problem is that when you have people that come out, if you don't know somebody that's honest that works for them, that's scary. Just like when they sent three other guys and they didn't know anything else going on.

I had a leak that I didn't know where it was coming from. Pronto came out and the tech said it probably was the drain in my bathroom shower, but also, there was some water leaking from the turn handles. So, he said because it was leaking there and it was such a small leak, it could be that it was also leaking on the back side of it, like on the other side of the shower. So, he replaced those and the water stopped leaking. We assumed that was what it was because there wasn't a leak. But at the time my husband went in to take a shower, a leak came back again. So, it actually was the drain that is in the bottom of the shower where the water went down. The tech came out yesterday. So, I'm kind of in limbo waiting on American Home Shield to see what's going to be covered. But Pronto was very good and thorough.

The salespeople didn't really explain what was covered and what was not on my plan. When my AC broke, I ended up paying so much out of pocket and American Home Shield only sent me a certain amount of tax reimbursement. I paid a service charge to send someone out twice for no reason. I thought the home warranty would save me but I ended up spending more. There are high charges to get someone out. There are all these coverages that are not covered or all these things that might need repairs that are not covered. I wasn't expecting that.

American Home Shield's price is pretty good. I have a good experience with them. I recommend it.

I submitted my initial request around 14th July. Then American Home Shield submitted a request for a second opinion around two weeks later. Somewhere in the process, American Home Shield lost the second opinion's estimate, and it took almost a month. They didn't get updates from American Home Shield until Nowell, the primary company that did my work, told me, "Hey, you need to call them and ask them what's going on." At the time, I was scheduled to deploy.

I gotta look at some of the new things American Home Shield changed. The only thing is they don't have an actual app that you can go on and go through your own policy. They would send me emails of my contract. But for the most part, they did me right. Every time I've called them, they sent people out in a timely manner.

I sent in a claim through the app and then American Home Shield told me the company that was coming and that they would be contacting me to schedule an appointment. On the day of the service, the company sent me a text saying when they were headed out and a picture of the person that was coming. When the tech came in, he fixed what was wrong and gave me some pointers on what I needed to do to maintain. He was really friendly. He'd been to my house before with another project, and he was great both times. American Home Shield is nice to have. The convenience of getting someone out to fix the problem is its biggest benefit. I feel more at ease with knowing that I have some protection if things go bad. My only concern is that, sometimes, the contractors that they use take a little time to get to you, like with Plumb Genius. I put in the request on a Thursday and I didn't get them till Monday.

I had a crack in my toilet, and I put in a service request. American Home Shield sent somebody out the next day. They inspected it and then they came back the next day after they purchased the toilet. They replaced the whole toilet. The gentleman was fast, efficient and friendly. He was very professional. It was very, very convenient. American Home Shield is worth it. When I need it, it comes in handy. So I would recommend for somebody to put that extra $80 toward American Home Shield.

When I have a claim, I go online and then American Home Shield contacts a contractor. The contractor calls me and they do their thing. The service was great. When my furnace was not working properly, the contractor had to order the part. Two days later, they had the part, and then they came back and fixed it. When things go wrong, it's very expensive. So it's good to have a warranty.

I've had a good experience with American Home Shield lately but there have been some issues in the past. There was some plumbing issue where the plumber didn't actually fix the problem and they still ended up charging me. There was no resolution and I had to get the plumbing fixed myself. I almost canceled the home warranty service at that time. We had a recent claim where one of the faucet handles broke. The technician was pretty professional and got the job done pretty well. I was happy with the service. That was last month. The only thing with American Home Shield is the cost went up recently quite a bit.

I had a chandelier in the kitchen that would not turn off. I called American Home Shield to see if somebody could come out and look at it. There were two different contractors that came out. The first one didn't fix it at all. He looked at the switch and said the switch wasn't the problem and then he left. So, they sent another guy out and he was great. He was able to get it fixed. American Home Shield has been real easy to work with and convenient.

American Home Shield has been A+. Our most recent claim was for the dryer. The drum wasn't moving. I notified AHS over the phone. The agent said that someone was gonna come out the next day between 8:00 and 12:00, and they never showed up. I waited seven days. Then on Sunday, I called and said, "This is ridiculous. I waited seven days and no one came out." They sent Oak Valley the next day, and they were excellent.

American Home Shield does quick service, they have competitive price annually, and they have an app that's easy to use. The AC went out and it was a condenser. The contractor came out and replaced it, and it was quick. I called AHS the day before at 6:00 and the guy was at my house the next day at 2:00. It was covered. I just paid the fee to have the contractor come out.

It's a lot easier to submit claims on the phone versus doing it online. I go through many options online, while over the phone, my options are less. The contractors show up on time, and would be here to do the job that they were here to do. All the services that they provide are simple. My most recent claim was for a sink where the faucet part was leaking. My son's most recent service was for his water heater that was not working correctly. It flooded his floors and going through all of that was horrible. He actually researched the company that was coming out to do the plumbing work. Based off of the reviews that he read on the company that was coming out to do the work, it was very poor. He had to use them for the work that needed to be done.

American Home Shield's service over the years has not always been the best, but it does in a pinch. Recently, my dryer had a broken motor. The claims process was smooth. The problem I have with American Home Shield is their customer service stinks. It takes hours to get them on the phone. When I want to talk to a human being, I may be on hold for an hour-plus trying to get ahold of a human being. In the past, I've looked to cancel. You have to give them a call to cancel and it takes hours. The technicians have been good. I just really wish it was less automated and there are human beings. deal with.

My experience with American Home Shield has been not that good. When it comes to replacing things, they would prefer for you to keep spending $75 every month or every other month on the same appliances. They kept wanting me to keep fixing the dishwasher but it was broken. We bought it when we bought this house and it was eight years old. I wanted it replaced instead of paying $75 every two months, which adds up to a brand-new dishwasher. When you tell American Home Shield, "Well, can I go buy my own appliance and then you can reimburse me," it was a whole issue about that. They're like, "No, we have to send a technician out to fix it." We have done this three times already. I just said to forget it and I bought my dishwasher. It cost me $300.

I've had a few repair people come out for plumbing issues. The office let me know that the truck was on the way and the guys came in, fixed the issues and cleaned up their little mess. They were friendly. But I was expecting to pay the $100 copay and when I got my receipt, it said $125. I was not aware that American Home Shield had gone up $25. Every time I make calls, it’s always the virus. And that can't be three years later. It doesn’t matter what the scenario or who it is, but every time I ask why, not just American Home Shield, but other companies, that's what I get. People need to stop blaming it on the virus and quit raising prices.

I called to cancel American Home Shield but the reps were very kind. They dealt with my issue so I didn't cancel. When RB HVAC, the contractor, came out initially back in September, I had to wait for the part, which was standard. So, it was fine. They were timely.

Water was dripping on top of the sink and my bathtub was dripping as well and it was stopped up. American Home Shield told me the name of the company, Patriot Plumbing, and emailed me the information as well. I had to call the contractor twice and the second time, there was no communication. The service guy didn't give a follow-up on what needed to be done because I had to call AHS back out because the drip in my kitchen sink was not fixed. The second guy came and explained what he was doing and what needed to be done. And if that couldn't be done, then they needed to replace the faucet. But it was the cartridge that was the problem and he replaced both of them and it stopped automatically. I recommend AHS all the time. I like the accessibility to having someone come out and fix my appliances. The customer service is great and the monthly premium is not expensive.

My dishwasher stopped working and there was an issue with my gas stove and the range hood, and all of them were very promptly fixed and resolved. The vendor’s response time exceeded my expectation and the only issue I have would be the parts. The technician ordered a panel for the range hood and it’s not here yet. I called customer care to check if I could get the stove fixed at least and they were more than happy to oblige.

My garbage disposal had something stuck in it and the next day, the contractor came out and fixed it. The tech was professional. He put little booties on his feet so he wouldn't track in any dirt. He was very nice. I have never been sorry that I signed up with American Home Shield. Their contractors have all done what they're supposed to do and done it well.

There was no power in the family room and the turnaround time was quick. I called on a Friday and the repair people came out on Monday. It was a good experience with American Home Shield.

A few years ago, I told American Home Shield’s reps that my dishwasher was not cleaning. So much film built up on the glasses that it would have been embarrassing to serve in them. The plumber ran the dishwasher and it went through the cycle okay. It didn't dissolve the soap and it didn't clean. But he said it was fine. We ended up having to buy our own dishwasher because we got tired of everything coming out dirty. So I resent that. Other than that, the service has mostly been good though not as good as it used to be. We just had someone come out and check a couple of the commodes in our bathrooms and we are not totally happy with the results. My husband and my son had just replaced the insides, and the repair guy took one little hose out that they had put in, and it didn't flush as well after that. And then the handle in the half bath now sticks. You have to always make it go back up.

My garbage disposal wouldn't come on and I logged in to American Home Shield’s website to submit the claim. I also had a problem with my washing machine and refrigerator but it was a different category for the garbage disposal so I couldn't add it in. I had to pay a separate 125. It was a simple fix. The guy brought his little tool and I asked him what he did. He said the garbage disposal was clogged with food and he used a little wrench under the bottom of it. It is working now. But the washing machine wasn’t covered because mice bit the wire. These particular contractors are okay. I changed to American Home Shield because I had another company that was sending out contractors that weren't good. I was not very pleased with them. My claims weren't covered and I ended up having to get plumbing stuff and I had to do it on my own. I found out they just didn't know what they were doing.

The garbage disposal was not grinding. I called in the claim and it was very easy to contact AHS. Then, the contractor came and they changed the garbage disposal.