American Home Shield Reviews

American Home Shield hasn't been providing good service. I had a dryer that had been out for almost a year. They had one of their people come out to fix it. They took the dryer, and I've never seen it again. Now they're out of business. American Home Shield won't do anything to help out with it. American Home Shield used to be good. It's sad how far they have gone down. Their customer service is overseas. There's a communication barrier. They don't respond well. Every time you call in, you get a new person. Nobody knows what the last person said.

Whenever we have a problem, I tell American Home Shield, and their contractor comes and repairs things, like the washer, the dryer, and any problem in the kitchen and the garage. We had the microwave and the washing dish machine not functioning. The contractor repaired the dishwasher, but American Home Shield is going to replace the microwave. Most of the technicians are nice and knowledgeable. Sometimes however, technicians come but they don't do the repair then leave.

American Home Shield is excellent. They got us hooked up with somebody who came out and fixed the problem as soon as possible. It was a blower that went out on a furnace. The person went back, got the part for us and was able to get it installed.

I was having thermostat issues. It just kept running. I could put it on cool air or warm air, but it wouldn't cycle off. I did a claim to American Home Shield and they said, "Someone will be coming over from the AirPatrol and they will call you and set up their appointment, like when they're available and when they're gonna come by." The tech did fine. He even took pictures.

I filed a claim to American Home Shield by phone. The technician was very good, respectful and professional. I had to wait for parts, but they came fairly quickly.

I had a recent claim to American Home Shield and it was typical. I've been a customer for years, so I just call and get someone to come out and take care of my problem. It was handled very well. Having AHS, I have peace of mind that I'll eventually get my issues taken care of. Sometimes, it can take a little longer than if you try to go on your own but for the most part, it's timely. It just depends what the issue is, where you live and what the availability is.

My garbage disposal had stopped working for a while. I would use it, and it would send water up the sink and I felt it was clogged because the water would sit there for a minute. The plumbers came in, they explained to me it's linked up to the garbage disposal, which makes me feel a little better because I didn't have a clogged pipe. They also went to my bathtub. One of the faucet was leaking, the hot water valve was leaking, and they also fixed that for me that day. So, they did great. It was awesome. They were very professional, friendly and knowledgeable. American Home Shield is definitely the way to go. It helps save money. It's worth it. So, I would suggest it to a homeowner.

I like AHS because it's very convenient. Hinco Services came out recently. My oven had went out in my stove, and my microwave had went out. Once I called them, they came out within 48 hours. They had to get some parts. They were very professional, they let AHS know that I needed another part, and they would order me the part. Everything is working perfectly. The contractors with American Home Shield are always wonderful.

American Home Shield's service was great, but I had to wait at least seven days to get a plumber for a leak, which doesn't make any sense. The service was great once they got here, and he was right down the street from me, but I don't think AHS has enough plumbers in this area. The issue was resolved though. The plumber was very nice. Everything was fine.

I have three properties that I have contracts with American Home Shield. A guy came over to one of the properties, fixed the microwave, but then the microwave started to make more noise and I can't get ahold of the guy that did the fixing. I don't wanna have to pay $125 again for the same problem. Other than that, everything's good. American Home Shield is worth it.

It's worthwhile to have American Home Shield. The people they use are really good. They call you when they will be there, make appointments, and they're usually there on time. The only thing American Home Shield could work on a little better is having people you can understand. The reps talk real fast and not too good at English. On my recent service request for my heating though, they did great. It'd be nice if the service was a little faster, but I don't think that's American Home Shield's fault. That's on the time of the year. Everybody's stuff breaks down in the wintertime.

Ameri-Tech Locksmith came out to do a rekey. The tech was in and out in 20 minutes, so I can't complain. He seems pretty knowledgeable. Overall, American Home Shield has been fine so far.

American Home Shield sent Astro Appliance for my gas stove. When I called, they gave me a window, and then they came out like three days later, and they fixed the problem. Overall, AHS has good customer service, and they're fast and reliable.

I'm just getting everything in my home back up to 100% and American Home Shield has been helping me get it all going. I'm working away from my home, and it seemed like a good possibility for me to be able to get things back to normal as I'm away. Their customer service representatives are great.

We turned on our fireplace and we smelled gas. Then we went to use our stove. We have a gas stove. After we finished cooking, we turned the stove off. It started making this clicking sound with it being off. Then the circuit breaker cut off. We weren't able to turn the stove on. So, we called BG&E, which is our electric and gas company. There was nothing wrong with the gas. So, then we called American Home Shield. They had an electrician come look at it, and he was not able to fix it. He said that an appliance tech would have to come out. So, we had to wait like another week. We probably went three weeks without it working. Luckily, we have an electric stove plug in that we were using.

With American Home Shield, I save a lot of money with home repairs and not having to buy new equipment. When my Whirlpool washer started acting up, the control board wasn't functioning. You could get to work intermittently and wash stuff. So, I had them come out and take a look at it. Some people tried to do some stuff, but it still didn't work a day later. Then they replaced the control board and it would work intermittently, and then it stopped working. It's been working again since that time, but they went ahead and ordered a new control board and another piece. It came last week and all that is scheduled to be replaced sometime next week.

American Home Shield is like a savings program. It’s almost like if I put $1,000 away a year for appliances. We don't have to worry about them because the appliances are either repaired or replaced. Pro First came out for the oven. They replaced the motherboard and the sensor. We tried the oven again and it was not maintaining the heat. We would set it for 350 and all of a sudden, it would be 300. They came back and replaced the same sensor.

American Home Shield is the best company I've ever worked with. They send us an email and a text to let us know what company is going to be contacting us so that we know who's coming to our door, and if they're real. Then if they don't call, we call them because they send us the number. It's super easy to get ahold of customer service and get a claim processed. They fixed my refrigerator twice. They also fixed my heater for my house and my microwave. This is going to be my third year with American Home Shield and they fixed multiple things. When I call them, it's easy to get ahold of customer service 24/7. Then by the next day, the company they refer will be calling me and setting up an appointment. So I like their professionalism. They’re efficient and fast.

American Home Shied has been good. I have had others that weren’t, so I'm happy. I had a heat pump issue. The first company came out three times but couldn't fix it. So, AHS sent out another company and they fixed it.

It takes months for them to resolve anything and when you talk to a customer representative, sometimes the language barrier is bad and there's nothing they can do. There's no escalation and no supervisors. They really need to have an escalation department. Another thing is if you ask how you can leave your feedback, they hang up on you so you won't leave that. Right now, I'm still waiting to hear from the dishwasher installer and it's been months. It's the same thing with my refrigerator.

My thermostat had lost the power and it wasn't working. American Home Shield doesn't have more contractors in the area. They just have one assigned for the entire city, which I find strange. When I looked at the reviews, they were very bad for the contractor. But since I had already assigned it, I just went and luckily, the contractor who came was very good. It was an easy fix. Having one contractor in the entire city is not a good idea. I may think about switching to a different provider because just one contractor makes it very difficult. Sometimes I'm in the emergency and the contractor is getting too many calls. Other than that, my service was done well. And American Home Shield is a good service.

American Home Shield has always provided me great service and answered when I called with questions. Anytime I put in a claim, within 24-48 hours someone's here. It's always very quick. And the contractors that AHS uses are trusted and reliable.

I don't have a husband to fix my house, so I have American Home Shield. It's also safer to go through them instead of inviting handymen from Google.

The toilet in the guest bathroom was leaking. When you flushed it, there was water that was coming from around the bottom of it. Then, the other toilet was loose. So, I called AHS and they sent someone out who ultimately had it repaired. I ended up with two contractors because the first one who came went back and told AHS that it was not a wear and tear, and that it didn't meet their criteria for service. He said the O-rings needed to be fixed but he didn't even lift the toilet. He also didn't unscrew the bolts and lifted to see why it was leaking from the bottom, which wasn't cracked. He just looked at the toilet and moved it with his hands. Then he washed his hands and made his report. He had also written up a bill saying that I would have to pay $350 for each of the toilets to get it fixed.

American Home Shield saved me. The service has been perfect for me. I had a claim for my dishwasher and the contractor was here within two days. The claims submission been fairly easy. If you understand how to use it, it's fine. The only thing that American Home Shield can improve on is during renewal, they could look at your history and offer you what's available under the contracting service.

We had water all over the floor in the kitchen. The icemaker was leaking water. I called American Home Shield. It was easy to get through. I was given the location, the name, and the phone number of the contractor. They were good. I had changed out a water filter I had put into our refrigerator. We just moved here. So, the water filter didn't fit. I couldn't get it to fit right. It was a new type of water filter, and I thought it was the wrong part so the tech came out and he took it out and put it back in and he said it was the right part but I hadn't put it in right. The only thing is we had to wait a long time because there had been a freeze in the area and there are not many contractors around here. We had to wait like a week and a half.

American Home Shield is not responsive. The last time I talked to them was the 21st and for the third time, I was promised that I would get a call with a new contractor assigned the following day, but I didn't. This last time they said, "They'll call you with a new contractor in 48 hours." I asked to speak to a supervisor and they said, "A supervisor will call you in 24 hours." But that was the 21st and today is the 27th. So it's Christmas, and things are not getting resolved.

I had a leak coming off of my water heater. I went to the American Home Shield website and filed a claim. A plumber came out and he was very nice. He replaced the pipe and did it quickly. But he didn't follow the trail far enough after he left. The next day, I noticed the pipe was still leaking so I had to get him back out. He had to come back out and replace another piece of pipe. It's good now.

AHS takes care of issues pretty fast. My refrigerator went out last month. It took the tech two weeks to get the parts. But he came back two weeks later and fixed it. He was very professional and he knew what he was talking about and doing.

My latest claim to American Home Shield was for my dryer. The techs just changed something because the dryer wasn't heating. Communication was good. When I called, they answered and set up right away. Everything went fine. Overall, AHS has always done what needs to be done when I put a claim in.

The washer stopped. The contractor got out there the next day. The tech was very knowledgeable. He had the washer running within 15 to 20 minutes. It was great. I like that I don't have to worry about doing repairs and try to find anybody to do them.

When my air conditioner quit working, American Home Shield didn't fix it since there was a dent in the side of the condenser box outside. I had to pay $5,000 to put in a whole new air conditioning system. In my view, they just used that as an excuse on not to fix it or to pay for it. The dent had been there for years and years and years and air conditioning worked just fine.

Every time I call American Home Shield, they've done a good job getting somebody out to fix my unit. I had an air conditioner condenser go out. And they were still waiting on the parts. It wouldn't be in until the 30th. Also, the heater went out, but it was just cleaning out the pressure switch. So, the contractor came out and did that. My dishwasher also went out. And we're waiting for parts. But the tech is supposed to be out today to finish it. The techs have all been great.

My most recent claim was for my water heater. The communication with the techs was good. They came three times but it still doesn't work. Other than that, everything is good with AHS. It's a really good company.

My dryer was beeping. It wouldn't come on. Sears was the first technician that was assigned to it, and they scheduled me to come out two weeks after the initial claim, and they extended it for two weeks. So, American Home Shield assigned it to a new technician and he came out the next day. He got it fixed that day. I like not having to worry about paying out of pocket for the full cost of repairs.

The heater stopped blowing warm air. When the first contractor came out, they said that it couldn't be repaired. They just wrote up a whole bunch of nonsense that wasn't true, so I disputed it. I also had had a bad experience with that contractor when they did my home a couple of years ago. The guy from that company took my unit outside and said he was going to clean it. When he brought it back in the house, he wrote up something and I ended up paying $900 out of pocket, because I ended up having to use another contractor, which charged me for all kinds of wiring. That experience alone made me not ever want to do business again with that contractor. I felt that whatever was wrong with the unit probably didn't even need any of that work until he broke it. All of it could have been avoided had we had a competent person come out to start with and didn't break the unit.

I like not having to find reliable contractors to do the job. The contractor came out and took out the part that was broken. They fixed it. And two days later, they came, brought it back, and put it together.

I went to the website and filed the claim on there for the microwave. The tech was decent and good. He was competent. He fixed it. But the call center at American Home Shield is hard to deal with sometimes. They sound like they're outsourced. It's hard to communicate with them sometimes. Today, we have a stoppage in our main line drain and I need somebody out here ASAP. American Home Shield assigned a contractor. The earliest they said that they could come out was Friday. I asked the contractor if they could come any sooner and they said, "Let me get you back with American, the warranty company." I went in a circle with them. It was going in circles with the prompt. I had them to call me back, but I already had Roto-Rooter on the way. So I cancelled the service request.

American Home Shield is a reliable company that you can rely on to get work fast, get work done, and completed within a reasonable time. Thus far, my experience has been good. I like being able to call someone and get them out there as soon as possible.

I had a dispute with AHS in my old home. I had purchased a one-year membership for the people who purchased my home. But AHS continued to charge my credit card, and then they kept saying that they couldn't find it and that they didn't have proof of the charge. And I'm like, "I can read my Visa. I'm clearly still being charged. That was a little frustrating. I disputed the charge with my credit card provider.

I lost power in two rooms. The tech fixed the issue in two minutes. He was really sweet and cordial. He did a great job. The only down to that and it doesn't sting on them, but it took four days for the techs to come out. Luckily, it was just two rooms. And they communicated, and they did the best they could. So, I totally understood.

I had a toilet issue and the techs needed to repair the inside. The claim process went very well and I had a good experience with the techs. Having the warranty is an advantage. I feel very good about the service.

We've had a broken clothes washing machine and we've been recently dealing with a refrigerator that's not been keeping the temperature. We also had some leaking plumbing issues. It's been difficult to get a timely technician in some cases. In one case, we waited weeks to get someone to sign. AHS ultimately told us that there was no one available. We had to go on our own, and pay upfront out of pocket for that service. Then, it took months to get reimbursed. The service offers good value. But in some cases, it's difficult to talk to someone and share enough information about what the need is and what they're doing to address it.

The central heater went out so I called the 800 number that American Home Shield gave me. It was all automated and they said they would send me a text. That would include the name of the person and the company that was going to do the work, which they did in about 20 minutes. They told me the day that they would be out to do the work. I waited a couple of days and workers showed up. They were here for about 15 minutes and fixed the central heater. It works just fine now. This last week was 17 below on a Thursday. With American Home Shield, I don't have to worry about my appliances in the house because at my age, I wouldn't have the money to buy new ones. This way, if they go wrong, they fix them and keep them working.

I love American Shield. When I call them, it doesn't take them long to call whoever they deal with and for the other party to set up an appointment time. I did a claim for the thermostat in the house. A technician came and he was good. He told me why it went out and what he was going to be doing.

I like AHS. However, I had a water heater issue and they didn't compensate me after getting the replacement done on my own. They didn't cover that service. But recently, the heating went out. The techs who came out were professional and knowledgeable. So far, everything's good.

The service of AHS was awesome. My recent claim was for my garbage disposal. They had replaced it, but it's still holding an odor in that area, when I open up my kitchen cabinets. So I'm gonna call AHS back.

AirFlow came out to fix the furnace. It needed a new circuit board and then they came the next time to fix the circuit board. They came out with the new thing and they fixed it, but it failed. I want someone to re-fix it. I was told when I called American Home Shield that evening time, somebody would show up the next day. I waited. But nobody called me. But I have a good experience with AHS.

My most recent claim with AHS was my pool pump. It had failed and I had a service technician come and replace a component for it. That particular service tech had been out to the house before for other service calls. It was very casual and friendly.

The tech came out for my dishwasher claim and said what the problem was. He had the company order the parts. The parts were delivered to my home. And he came back on the day and installed them. He was very professional both times and knowledgeable. It's working good right now.

The tech that AHS sent out for my claim was good and nice. Worked on my dryer, but while he was working on it, it started squeaking and he said that that should go away, and if it didn't, to call back and to have them come out and fix it. My dryer is squeaking now, but it didn't do that until he started working on it. So I need to get them back and have them fix, but I don't want to pay another service charge for that. I called American Home Shield to get them to come back out.

Do not use this company. Save yourself money and aggravation. Better to call a qualified service to get something fixed. They will send you the worst company who doesn’t get any business, and then you will wait a few weeks or even months if you are lucky. I recently contacted them about my ice maker in the refrigerator, since it has stopped working. First of all, they dispatched a service call and advised it would take 48 hours for the contractor to contact me. 48 hours passed, no one contacted me.

My sewer was backing up, so I called in and I set up a service call. American Home Shield contacted a service provider the second day and the guys from Drain Specialist came out and took care of my problem. They had to run a snake through the drainage. So far, I'm happy with American Home Shield's service. They were very professional and took care of the issue in a timely manner.

American Home Shield is a good company. I filed a claim for my dryer, and the guy from The Supreme Service Group came out and said he'll give the quote to American Home Shield. I said okay, then I got an email from AHS that said that I could either get another dryer, they give me a Lowe's gift card or pay the difference to get another kind of dryer. The communication was good, but I had to call to see when the dryer would be delivered, and that was fine. Once I called to follow up, they delivered the very next day.

American Home Shield is fast, dependable, and when I need them, they stick with the contract. For some reason though, they don't have roof repair on their list. I thought, "Well, if we get a roof leak, I'll pay out of pocket for it." Still, they're a good company. I save money and I don't have to call a contractor to come out. I just pay the $100 service charge, and I'm not paying for the actual parts and work.

My dishwasher failed to operate on 11-7-22. I called American Home Shield to schedule a repair. It took over a month to get one part. When the repairman arrived a month later he told me that another part would need to be ordered. My appointment now would be 12-27-22 from 1pm-5pm. I waited for the repairman and he never showed. No phone call, no updates. It is now 5:30pm. One of the poorest customer service I have ever had. I am going to stick this out and get the dishwasher repaired because I already paid my $100.00 deductible. As soon as it is fixed I am going to cancel my subscription with American Home Shield.

AHS is pretty reasonable. They're much better than Choice Home Warranty. I had a plumbing issue. The guy who came out was professional. He fixed it. I was happy.

The chain broke, so the garage door came down, and the contractor had to replace the chain. They came out and looked at it and saw what they needed to do and came back the next day with a part and fixed it. It happened fast. The tech was very good and nice. They did a great job. So, we were very satisfied.

Whenever you turn on the air conditioning, it made a whistle. This started sometime in mid-October. I called American Home Shield and then a dispatcher called me and coordinated a time. They sent me a text message with a time range. Then the gentleman that was going to come notified me more precisely when he was on his way. It was really easy. The service was good. The gentleman that came in even put booties on his shoes before he came into our home. He went out and diagnosed the issue. He said it was the coolant going back in. He did some preventative maintenance, replacing the capacitor. He went above and beyond anything that we were expecting. He was real good and it was quick.

It's easy to request service, and all of the companies that American Home Shield always sent to do any kind of repair have been efficient and professional. Recently the heater to my pool and spa would not come on and heat. The serviceman was excellent. He stayed in contact with me the whole time. He tried the regulator, valves, control panel, and eventually ordered a part and got it repaired for me.

The most recent claim that I had turned out that my thermostat was not working. It was telling it to run the heat and the air at the same time. When I sent in the claim, I specifically requested Grady's because I was pleased with them when I had AC work. They sent the same technician and he was very knowledgeable. He seemed to be thorough. So, I was pleased. But it was not an easy task to request a repeat vendor. You have to call in and go through all these prompts and get on the phone with a person. I'd like to build a rapport with a company so that they have a history and they can say, “Oh, yeah, I see we worked on that unit before.” Although it was a different issue this time, I'd like to build a rapport with the same company. So it would be nice if there’s an easier way to do that.

I had a claim for my heater that wouldn't come on. The first service person they sent came three times trying different things which didn't work. The second company that came fixed it right away. I've also had a doorbell and a washer fixed. The contractors have all been nice and they fixed my issues. Recently, a contractor said that my garage door opener had to be replaced. I was a little upset about it because of the new law that passed in California. So, it had to have a backup generator. I had expensive out-of-pocket expenses.

I came back to American Home Shield. It was a bit more pricey than what I was paying. But the customer service was worth it.

The contractor had to replace an inducer in my heating system. They had to order the part, which came within the week and then, the service person was able to come up. So, it was probably a couple of weeks process. The tech didn't talk a whole lot. He just came, did his job, and had a couple of words, and then left. American Home Shield is convenient and the process is smooth. Even if I’ve only used it once, it went well. It’s a great service for only 100 bucks. The customer service is good and the turnaround time is quick.

My washing machine broke. The technicians were very knowledgeable. They couldn't fix the problem so we're getting it replaced. AHS's communication is amazing. They give me updates right away.

I had a claim for the kitchen sink. The contractor came out and took care of the sink. It's working fine now. So far, we've used American Home Shield several times and in every case, they've come out and corrected the problems that were there. They normally respond within a day or two after submitting the claim and we're pretty pleased with the service.

I had a refrigerator and a washing machine worked on most recently. My refrigerator went out and made a mess in the house. It took almost two months to fix it and I lost about $300 of food. I was not happy. And the first tech who came didn't do a professional job. But the other guy was very good and fixed the issue quick. Also, most of the operators I talked to were very rude. Only a couple were nice. The communication is terrible and it's hard to understand them.

For smaller things, American Home Shield is a benefit. But for other things, they don't have a fine line in between. So, I've had certain things that I didn't understand. When I try to speak to someone, I can't understand them. They don't understand me. They just want me to pay 100 bucks, and I would get somebody to come out based off what they think. That's the worst thing that I've had with them. Other than that, like electronics or washing machine, dishwasher, it has been well. Also, I enjoyed the tech. He knows that the other spring is gonna go out. Unfortunately, AHS won't cover it until it goes out, so I have to pay another $100 to get the contractor to come out once it goes out instead of fixing it all at once. I'm still trying to look for other insurance elsewhere.

American Home Shield is very responsive. It gives you a certain peace of mind that if certain things go bad, it's there and you can either get it repaired or they'll replace it. That's a pretty good deal. They're wonderful to work with. When we had a new gas stove and the knobs on it were broken, the guy came out and took care of it. He told us what the problem was and replaced it. It was great.

I'm not very handy. So, I like the fact that everything in the house is taken care of if the need arises. I had a claim for something with the faucet and everything went smoothly. But they're just having trouble getting people to fix things. The people who they send out, they range. Sometimes you get really good people and sometimes you get really, really ** people. You just have to be mindful of that. If you're handy, I wouldn't recommend AHS but if you're not, it comes in very handy.

My AC unit had given up and needed to be replaced. Putting in the claim over the telephone was easy. I've been working with the contractor that came out for years, so I knew them. In fact, I requested that they’d be my contractor for my AC unit. With American Home Shield, I like the fact that they get back to me quickly. Even if I do the claim online, they get back to me quickly. They respond via email or text.

I like having the peace of mind that American Home Shield gives, plus it saves me on repairs. We're very happy with the cost and the quality of service. They're very responsive, and most of the repair people they have are competent. We just had a claim in for the electrician. It was a good experience. He fixed the outlet, but he's coming back today on a recall because the cover that they put back on the outlet doesn't fit so you can’t plug a cord in the outlet. That claim was closed. But we did a recall and he's coming back today to do the recall portion. But the electrician was very professional and nice.

From the time I reported that my AC went out until the time that it was repaired, it took about five weeks and I wound up replacing it myself because the first person they sent out couldn't get here until a week to come and see what was wrong with it. When he got here, he had to submit his findings to American Home Shield. So I had to wait over the weekend. When he submitted that finding, it wasn't all the way covered. But I was told I will have to replace the Freon and I was good with that. I could do the Freon thing. But the part that he said needed to be replaced, there was a discrepancy in the parts.

I had a claim for two toilets that were leaking. I had both of them worked on previously and they needed to be re-fixed. Doing the claim online is very convenient. I can do it in the middle of the night if something comes up. I was given an email and a text stating what the contractor's name was, and that I was to call them if I didn't hear from them within 24 hours. They contacted me. The techs did a good job. My experiences with AHS have been mostly positive.

My washing machine stopped working. The contractor was very nice. They came in and fixed it. It's all good now. I do most of my claims online. I make my claim and somebody calls me back to set up an appointment. So that's pretty easy. As long as I keep it at $35 a month, I'll be able to keep the policy.

I had water on the floor in the basement by the furnace that was leaking all over the floor. I called American Home Shield thinking something was wrong with the furnace. The tech came out the same day I put in the claim. The issue ended up being the humidifier for the house. When the tech took it all off, it was clogged up, so the water was going all over the floor. He cleaned it out and put a new PCP piping there and a new filter for that unit that attaches to the furnace and it fixed it. I've always had good luck with American Home Shield. When I've had water heaters go out, I haven't had to pay large amounts of money out. I just paid my $75 service fee. I have the top plan that American Home Shield offers. So anything I've had have all been repaired on a timely basis.

The refrigerator stopped working so we called American Home Shield but it took longer to get the parts than I think it should have. The refrigerator was down for a month and we had to buy another refrigerator to satisfy our needs in the interim while we were waiting for the repairs. Also, the first set of technicians was incompetent or misrepresented themselves. The guy showed up in a car and he didn't have any equipment with him. He just noted that the refrigerator didn't work and ordered a part. The part came in but it wasn't the right part. I called them back and they sent another guy out who said the previous guy didn't know what he was doing. He ordered four parts and then came back and fixed the refrigerator.

I called up American Home Shield that my refrigerator wasn't getting cold. Somebody did come over and checked it. They said they were going to call me to let me know about ordering the parts. But they never called. So I called American Home Shield again about my refrigerator and the lady said something about it was gonna take a while, and they were gonna order the parts. So it was too long already. I finally called up and spoke to somebody. I said I wanted to talk to the manager and told them, "You took my card number and you guys have the money already. So is there any way you guys could credit me back the money in case if I need to use it for some other stuff?” So they credited back the money.

I've been having excellent service with American Home Shield. I upgraded my warranty so it has more coverage. I like that. I used to call but couldn't understand the reps' English, and they couldn't understand me. But things have improved. I've had some crappy service and the vendors didn't feel like they were going to be paid enough, so they were in and out very quickly. But now, the service is so much better. They try to fix it correctly the first time so they don't have to come back. They're knowledgeable and professional. My most recent claim was an electrical issue. The electrician enjoyed his job and educating people about electricity. I was very pleased.

I recently had two claims with American Home Shield. One was a buzzing sound I kept hearing coming from my electrical panel box and the other one was my HVAC system that was not heating like it was supposed to. What led to the buzzing sound and my heating system not working ended up being one thing. It was a capacitor in the heat pump that was bad. It wasn't an electrical problem. It ended up being an HVAC problem so I canceled the call for the electrical issue 'cause the HVAC claim fixed the problem.

The service tech who came for the garbage disposal that was making extensive noise was excellent. Though I knew the problem, he re-diagnosed it, realized he had to replace the part and replaced the part right away. On my other interactions with American Home Shield, someone comes out, looks at the problem, and doesn't always have parts on hand. They order the parts and come back for the install. That delays those repairs.

I'm not pleased with with American Home Shield right now. I had a serviceman out here for my dishwasher that hasn't worked for weeks. He recommended that I'd have a dishwasher replacement but I've never heard from American Home Shield. I'm so upset. I got all through the holidays without a dishwasher. They're sure taking my monthly service fee, but they're not attending to me. They've never had to pay a big price for me. I've hired them for years to oversee my property and I was glad to have them. But the first time something needs to be replaced, they're out of sight.

The heat and air conditioning were not working. I could here the thermostat would click on but nothing would ever blow. The tech looked at the blower system and the issue was a burned out fuse and relay. The parts are probably fairly common parts that go out, and they had them on the truck. So he was able to repair it that same day. When you have a big repair, AHS is convenient 'cause it's cost-efficient. But if you don't wound up having a breakdown for a while, then it is a little more on the pricey side.

When we had a thermostat issue, there was some misunderstanding of how to set up the appointment. But once we navigated through them and got ahold of the AC people, they were able to make an appointment right away and get them out really fast. But the technician wasn't very bright. It's a smart thermostat. We had told him he needed to read the directions. He erased everything on our cellphone. The second time, he came out again. It didn't go so well 'cause he turned our heat on and our house was 94 degrees. He had to come the third time.

I've only needed to use American Home Shield one time and I was able to get an appointment fairly quickly. It was a minor plumbing issue, a little leak on the shower. A tech had to come in and change the tub spout. I was very happy. Having the warranty is definitely a plus and I've already mentioned it to a couple of friends who recently bought homes, that it's definitely something they should look into. This is my first home and, coming from living in apartments, I'm so used to just calling maintenance, and not having to worry about it. It's a little different, more stressful when it's on me. So, I was happy that somebody recommended that to me and that I had it when I actually needed it.

When we moved in, we thought that the refrigerator was fully working, but it turned out the icemaker was broken. So, I called American Home Shield and had the contractor come and repair it. They came out when I asked them to come because they have to come on a weekend when I'm home. And they had to order a part, and were out a week later. So, it was all a reasonable timeframe. They were polite and got the job done.

It's very easy to make a claim. Generally, I do it online. But on the phone, it has always been easy too. The 19th of December, I made a claim for the two outlets in the living room. They weren't working. And American Home Shield said the contractor would contact us within 48 hours. That’s the way it has always happened. But I hadn't heard from them so I called. And they said that they were out of the office until December 17th, which it was after December 17th. So, I left a message for them to contact me, and I never heard from them. Christmas Eve, I happened to check my email. And there was a message from AHS saying that my appointment had been confirmed for today, between 4:00 and 6:00.

My dryer didn't want to work. I submitted a claim and AHS was really good. They sent somebody out and the company that came out was great. Everything turned out really well. The tech discovered what was wrong with the dryer and showed me how to get it to work until he could bring the part. So that was fantastic. When that part came in, he put it in really quickly. Then, unbeknownst to him, another part was messed up so he had to come back. He was great both times.

Our heater was messed up. The tech was out in a couple of days. He was great. They had to order a part but the day it came in, they installed it. I didn't have to speak with anybody from American Home Shield, just the automated thing to make the claim, which was fine. But, before this, we had an issue with our tub. Every representative that I spoke with kept on giving different information each time. One would say, "Oh, no, this is covered." The other would say "No, it's not." Nobody was on the same page. We reported the issue in November of 2021 and it did not end up getting resolved until seven months later. Every time I would schedule it with the contractors and everything would be good, they would never get to show up because then they would tell us that American Home Shield called and said it's not covered. The only reason that they got going with it was because I threatened to file arbitration.

Whenever something breaks, it used to be $100. Now, I pay $108. Other than that, every time I've ever had a service with them, it has always gone well. My washing machine went out shortly after I got the policy. They sent somebody over and I got a new washer because it couldn't be repaired. When my dryer went out, it could be repaired but the guy had to come back because he had to order the part. AHS has worked on my air conditioner too and they have plumbers come in. They have had a lot of techs take care of me and it has been very successful. I've enjoyed having them. They are very nice and they treated me respectfully.

The claims process has been relatively easy. I haven't ever had much of a problem getting ahold of somebody to report a claim. Everything has been great. The tech that came out for the ceiling fan was good. He was able to fix the part and do it pretty quickly. So I was pleased.

My dishwasher wouldn't heat up the water and my oven was burning stuff. It was easy to enter a claim online and someone came out a month after putting in a request for service. I wish it would have been a little faster but I was able to deal with it. It took another month to get the parts to fix the dishwasher and I was without it for a while. As for the stove, the tech was able to adjust the heating on it. The tech was fine. American Home Shield has been nice. I'm hoping that if my water heater goes, technicians can come out faster.

When the heater's light comes on, sometimes when it's late, it would not stay on. So, we reached out to American Home Shield. I went to the website and requested a service. And it was handled. They sent May's Heating & Air. The first time, the person that they sent out came in, analyzed the problem and went ahead and got it fixed. Unfortunately, a few days later, the heater went out again. This time again, I reached out to AHS. And immediately, they scheduled the service. May’s came back and did their job. It took three times. They got the heater working. And they were very professional and polite. I'm very happy with AHS.

We had a stopped up kitchen sink right around the disposal. We made a claim with AHs and it went very smoothly. The contractor called me and the technician came out. At that time, the issue kind of cleared itself because we put some vinegar to release some of the stoppage. So what he did then was he went ahead and snaked it out. He was very friendly, professional, and he explained what he was doing.

I had a leaky faucet during a holiday weekend. It took three days to get a tech. But he was very friendly.

A plumber came and he had to replace a water valve. He showed up on time and knew what he was doing. He's really good. Repairs sometimes could be unexpected and AHS helps me out in that they provide very qualified and competent technicians who fix things. The warranty helps with the increased expense of repairs. The techs are always on time.

American Home Shield covers a few things. I've only been disappointed one time and that was before this when they had to put a new part. One time, it seemed like it took a long time. It was my AC when the fan motor was on order. But 99% of the time, I’ve been happy with them. Recently, I thought I had a broken pipe in the attic, but I did not. The contractor communicated what time they would be there, which was very quick. And they were on time. They checked the attic and said it was all dry. The tech said the pipe was probably old. But I thought I heard a drip-drip. But he couldn't find anything. He said it could have been the pipes vibrating.

My money goes out every month and I was beginning to wonder, "God, am I throwing money away?" Then, I had an issue with my water heater. I called AHS and normally, I absolutely hate automated systems, but theirs was the best automated system that I've ever encountered. It immediately recognized my number, pulled up my policy, and validated the coverage once I indicated what the problem was. The system then said the deductible is gonna be X amount, and, "This is the card we have on file. Would you like us to charge that?" I said, "Yeah", and the system said, "Would you like us to schedule so-and-so plumber to come out and handle the repair?" And I said, "Yes, I would." The system was accurate, efficient and it made everything easy.

My dishwasher had an issue. Working with the reps went really well. The tech was polite and professional. We waited a week for parts and he came back.

First you should know that American Home Shield only has one or maybe 2 service providers in a city. Those providers will have a backlog of business. So, when you need a repair or service forget about it. My most recent experience. My furnace went out 12/6/22. We were without heat for a day and half. My furnace went out again today - Thursday 12/23/2022. Same issue. The service provider is booked until 12/26 - they don't work weekends. So are we supposed to be out of heat for 4 days? The temp here has been below 10 deg F and into negative at night. What kind of service is this? I will end up paying out of pocket for a reliable service provider to come and fix my furnace TODAY.

Nov 2022 We called in for furnace fixing and they assigned May Heating and Cooling who totally don't care about their business. I took off work to be home waiting on them and they rescheduled last minute with a text. I took off another day for their rescheduled day, they came, diagnosed the furnace issue and promised to send the invoice/quote with details to American Home Shield (AHS) which apparently never happened. We were sitting in freezing cold house for 2 weeks when I called AHS and they said they didn't receive a detailed enough invoice to determine what parts are needed so it's just been sitting there no one following up or anything on it. They tried to call May Heating and Cooling who never answer nor return calls as usual. AHS said they'll follow up with May Heating and Cooling but 2 week later still nothing, invoice still just sitting with AHS.

I have had nothing but issues dealing with AHS. I have had two rental homes I owned, and my personal home. All had contracts. The phone staff is nice. However the company is inept. They send you contractors that can't do the work for DAYS. I mean important stuff like HOT WATER heaters. Finally, when they dropped the ball ( AGAIN!) I hired my own. Which came out the SAME day. Charged me. I asked AHS to reimburse me. Haha. DECLINED! I rarely use them, and finally I need them and I got NOTHING! YOU will be sorry, if you use them. May as well take that $ and throw it away.

I had stagnant water in the shower and my toilet was running. I did a claim and that was a good one. The technicians was professional, very knowledgeable, and fast. They were in and out in less than 30 minutes.

My built-in microwave oven wasn't heating up food so I made a claim with American Home Shield. They reached out very quickly and I received emails letting me know that there was a claim. There was a lot of communication. Customer service was very satisfactory. A week after, a maintenance guy came out. When I need American Home Shield, they are on the line and they're sending someone through. I had someone that took such a long time and I called American Home Shield and they scheduled someone else to come out. That was a positive. The only complaint I have is every year the price goes up. I'm now paying double what I started with.

The technician for the garage door opener repair knew what he was doing. The spindle to the chain broke. He repaired it, and it's working fine.

Knowing if I've got a repair that needs to be done, I can call American Home Shield and they will get it addressed quickly. They have saved us some money on some other repairs that we've had to do over the years. Recently, we had to have some electrical switches fixed in my house. The guy that came out was very helpful, made some good suggestions, and did the work quickly.

Communication with American Home Shield was great. There were no excessive hold times and the website’s user-friendly. I've been pretty happy. The technicians were great too. We had one that they used that misdiagnosed something. American Home Shield was very quick to get somebody else back out there. Right now, we have a claim in process. It's for the water dispenser on my refrigerator that is not working.

Service is great and the people sent out were really nice. My furnace stopped working and it was super cold at the time. I definitely felt a sense of urgency. The company they found was really nice. They tried to get the part as quickly as they could. They let us know when the part got ordered and that they were trying to expedite it. If I do home warranties in the future, it'll definitely be them. They get 100 bucks when you need service but everybody gets something.

We had the annual check maintenance for the AC unit and also had an appliance repair, and American Home Shield did wonderful on that. I like how quickly they handle calls, how good they are to do the diagnostic and follow through. So, I'm very happy with their service. I would highly recommend them. It’s great to have. I've had them for the last two years now and had no issues and don't see any reason why I would not continue our business.

Tom's Appliance Repair came out recently for my stove. There was a part that got old and they had to replace it. The techs were great and friendly.

American Home Shield is good. They provided service as they said. I did a claim for my sink that was leaking. The technician who came out was very knowledgeable. He resolved the problem that day.

I've been calling for about eight months to have my problem fixed and I keep telling American Home Shield that the person they keep sending doesn't do the work. He just charges. AHS pays him but they don't verify the work is done. They have sent him twice. He came twice. I got a third person and they said the work was not done. My roof is still leaking and damaged, and I have to fix the ceiling in my living room out of my pocket. I called AHS back. They sent me somebody else. I called them. They gave me a date to come. It was 11 o'clock on a Monday. I called them at 10 o'clock and said, "Is somebody going to be here at 11:00? Do you need me to be home? Would you call me before you come?" "No. We will be there 11:00." I waited in my house until 12 o’clock. No one showed up. I called them. They said, "We are busy. If you really need that bad, find somebody else." Then they hung up.

The people that I've talked to at American Home Shield have been really, really good. They're good about notifying me of who's coming and when they're coming. But with my washer claim, it took them four times to come through before they finally figured out that this was not something they were gonna be able to fix. The part didn't exist anymore and they were just gonna have to replace it.

I had a claim about two weeks ago for the plumbing on both of my sinks for both bathrooms. I called American Home Shield and made a work order. Then they sent out the workers to see what the problem was. The workers had to pick up a part and then come back and fix it. For the other one, they had to order and then they came back and replaced it on another day.

The way to submit things with AHS is a little bit weird, because it just gives you a few options, and I'm always having to guess. There's no spot to put exactly what it is that you need. Recently, they came out for a garbage disposal that was having some trouble and a leaking faucet downstairs, which wasn't done right the first time by a different subcontractor who did not do a very good job. But the last tech who came out did a really good job.

I did a service call for clogged plumbing in my home. The contractor got it taken care of within about 10 minutes of their arrival. They were very courteous, and professional. I was very pleased. When I had a washer go out, I was told that they no longer make the parts needed in order to fix my washer dryer set. My favorite washer dryer set looks great, but it's in my garage stacked up because apparently it couldn't be repaired. I wasn't very happy with that. But I have to take the folks' word for it when they said that the parts were unavailable as far as the smartboard necessary in order to get my Samsung washer repaired.

I tell my friends AHS is worth it. I'm gonna hang on to them for a little while. I like the response. You can call them and they'll get somebody out within 72 hours. If they can’t fix it, they'll replace it. They do a excellent job. Whatever company that they choose is top-of-the-line. I had a plumber come out recently to reset the water line to my toilet because it would keep running. The next day, I went out of town. When I came back four days later, my closet was soaking wet. I called him and he said he thought some knob came on loose. We called whatever company they used to come out. They brought heaters and dehumidifiers to dry everything out. They left it there for about four days. I was afraid of molds, so I told them to take the carpet out. They paid the claim when they came out. They told me that I wouldn't be responsible for it.

American Home Shield sent someone who checked the heat pump out and diagnosed that my compressor need to be replaced. But at the time, I didn't have money for it, but everything was fine with him. Everything was good.

American Home Shield sent Macs Appliance to put my oven in. Everything went fine. They got my stove shipped out really quickly, and it got to me, and they came right out the day they said they would, and wasn't there long at all. They did a good job. AHS handled everything really quickly and easily. I've had two claims with them and both went fine. Everybody was friendly and courteous.

The most recent claim we had with American Home Shield was for an ice maker. We got a brand-new fridge about a year and a half ago, and the ice maker quit making ice. The tech was professional.

My heat pump on my heater wasn't working properly. So, I submitted a claim to American Home Shield. They sent a contractor out, and it was repaired after a part came in. So, it was satisfactory. The technician was very helpful.

The water was brown in color. We rang American Home Shield and the tech that came out was very thorough. He explained the whole thing. The whole thing needs to be flushed out. We thought that the hot water system issue had something to do with the Kinetico water softener, but it turned out, it wasn't. Now everything is fine.

It was leaking under the sink from my bar, and the person came and fixed that. Also, in the kitchen, I had a leak from a pipe and he fixed this one as well. The guy was pretty professional and did a really good job. He had to come back again because he had to go and buy some parts. Then he came back two days after, which was cool. It was not an emergency that he had to go buy the parts and come back because he said that it was something he could just close so we wouldn't use the water there.

When I first submitted the claim for the sump pump, nobody bothered to tell me that they couldn't find a contractor. I didn't have any use of water or my stool or any sinks downstairs at all. I went for three days and then American Home Shield said they were gonna dispatch somebody else. A day later, I got a call from another local contractor saying that they were coming out. They came out and explained it to me before they repaired it. The tech was very specific. Then they fixed the problem and it was a done deal. They were great. But it took four days, and American Home Shield was supposed to have somebody there within 24 hours. That's what I pay $100 a month for. I had one other incident with an ice maker that took me two and a half weeks. But anybody I’ve had to my house has been great.

I had a leaky faucet and the tech fixed it right up. Then I had my heater looked at and the tech who came out for it fixed it right up as well. Both of the techs were super friendly, helpful, and very knowledgeable. The AHS warranty is worth it.

I made two claims with AHS, one for the dryer and one for the washer. The techs came out fairly quickly for the dryer and had to get parts. But then they couldn't submit the claim for the washer until they fixed the dryer, which kind of sucked. As for the washer, we ordered a replacement and it was a couple of weeks before it showed up. The biggest benefit of having the warranty was to not have to purchase new appliances from out of pocket when they go down. But I also have AHS for my mom and they screwed it around with her a bunch, which I didn't really appreciate. So I thought about looking at another provider, but I haven't got around to it.

There was a leak under the sink of my rental property. The process is pretty easy and straightforward. Comparing to another home warranty company, American Home Shield is doing better. It saved me a lot of time to look for the contractors myself. I just had to make a service request and it will be taken care of.

When I call in, I have to wait in line to get someone to talk to me. Today, they say they're getting too many calls and I can't leave a message. Then, they hang up on me. It's not a very good experience. Also, they send letters in the mail that are not clear. I had put in a service request and the contractor came out here. They said I have to pay the service technician. We always pay before the service technician even comes out here. I'm not sure what that's all about.

We had Home Shield before and then we switched to a different company because they had the outdoor plumbing and that was a mistake. We should have stayed with Home Shield. They're a lot better because they work with you and they pay their contractors. Also, the premiums and service fees are reasonable and the protection is excellent.

My garage was not closing up and down and the tech was very knowledgeable. He looked into all our issues and fixed it in no time. He was professional. I’ve had a good experience with American Home Shield. They care about their customers.

The tech was a very nice guy. He called me to tell me that he was gonna be early and he was. He fixed the garage door opener in 15 minutes or less. He went above and beyond.

I had some plumbing issues with my kitchen sink and the two repair guys advised me on what the problem was and how to prevent it from happening again. They were very nice. American Home Shield gives me peace of mind.

The hot water heater broke and American Home Shield replaced it for us. The tech was great and seemed to know what he was doing. He commented a few times that the communication between AHS and him was lagging. I knew things before he did but he was very professional.

American Home Shield was great the other day. The only problem was it took so long for appointments and that's not their fault, they're just slammed. But the service was great. The contractor was in and out of here within about 40 minutes and I've been without a dryer for three and a half weeks, so I just want to kiss them. They were nice, very clean, friendly and amicable. They did their job and when they got through, they said, "Thank you very much" and left. I tried a repair before for a refrigerator in the garage and I paid for it. The tech came out and he didn't know what was going on, so he called his boss and I heard the boss say that the refrigerator was not made for the garage anyway. They didn't fix it and they left. They got my $100 and were gone.

AHS is responsive and the techs they send out are competent. I would recommend them over others that I have used where it was very difficult to get in touch with someone or to file a claim online.

It's pretty easy to go online and request service. They usually call within a couple hours and get somebody out within a couple of days. It's overpriced, though. My most recent claim was when our furnace went out. The first contractor they sent out wasn't able to work on it because it was a specialized part that I needed. They sent someone else out a couple days later. Overall, I'm pretty satisfied with them.

They do not have providers in most of the places. When the replacement or repair is expensive they do not respond and when you call them they keep saying that your claim is going to be escalated. Central Air stopped working in June, it's December, -11 degrees and they cannot give us a response. Save your money!

I got American Home Shield because my parents owned the house before I bought it a year ago. They had the coverage and were really happy so I continued on. Last month, I did a claim for my dryer. The belt in it went back so it was making a squealing noise. I did the claim on the internet and set it all up through the American Home Shield app. They then assigned somebody and sent them out within a day or two. It was very simple and seamless. I loved that I didn't even have to call. The tech that came was friendly and professional. He took the dryer apart and he showed me what piece was broken. He had a backup piece in his van so he got it and put the dryer back together. The dryer is now fixed and is functioning perfectly.

One thing that I don't like about American Home Shield is the price seems to increase about $5 to $6 a year. I'm up to paying almost 80 bucks. When I started out, it was about 50 something bucks. That aside, I like the ability to have somebody come out when you need it and having things covered. If I can get a discount or not pay a large amount of money, it would be worth it being in the program.

American Home Shield helps because at the end of the day, it gets things fixed. But there's usually a long delay and it usually costs more than just the copay too. We had a hot water heater maybe a year ago. They'll replace the hot water heater but all the plumbing to get to the hot water heater and electrical piece aren't included. Our dryer went down and we had to wait about five weeks from the time we called. AHS should have transparency and timeliness of a resolution.

My furnace wasn't shutting off and the service provided by the contractor was very good. American Home Shield is a good thing but my monthly thing just went up so I'm wondering if it's because I've had two claims. So I’m thinking if it’s gonna go up every time you have a claim. I'm hoping that's not it.

I had the washing machine, the plumbing and the valve release repaired at the same time and the experience with the techs was very good. I have American Home Shield just to make sure that everything gets taken care of.

My heat was not coming on and the contractor fixed it. They only wanted to know what the problem was and where they could find the unit, and they checked the thermostat. They told me they had to light the pilot. American Home Shield usually completes the work. I've recommended them to my brother and a couple of people.

Something was going on with the ice maker of my freezer. The techs got out here quickly. They were good, professional and courteous. The first time, they had to wait on the parts, they had to be ordered. It took about two weeks. But everything just went right along. They came back out and it was great.

We did two routine services, and then I had one claim for plumbing with AHS. The toilet in the bathroom was running in weird ways. The people seem to be fine, but when you file to get service, there's a disconnect between when they tell you, "We've matched you with a contractor," and then getting any kind of real scheduling from that contractor, communication there falls apart a little bit.

I had a plumbing issue with our kitchen sink. It went well. The tech was very nice and understanding. Explained things very well.

AHS is great. They're really dependable. I've had American Home Shield now on two different houses so far and have been very happy to have it. They came to inspect our heater system in our condominium in Galveston and it turned out to be fine. The techs were great, too.

Anything electronic can fail at any point and having that assurance to know that you can call AHS and put it in a service request to have a subject matter expert come out and check it out and you pay a small fee is the benefit in itself. Having certain items like that covered is also a peace of mind. The submission process is fairly easy, as well. My most recent claim was for our microwave. The techs were out within a couple of days. They showed up on time and they fixed it.

Everything was good with my recent claim experience with AHS. They were able to repair the issue.

We've always been satisfied with AHS. We've had them for a long time. They always help us out when we need them. We had a claim recently. They're supposed to do the inspection and call us back. They’re waiting on a part. Every time we had a problem, we had the same technician come by and he's the greatest.

I had a claim for my washing machine recently. It was okay, other than they didn't make sure the item was working when they left. By the time I tried to use it and figured out that it wasn't working, they told me to just contact the manufacturer because it's brand new, that it’s under manufacturer’s warranty now.

There was some blockage in my furnace. The tech who came out was very polite, friendly and professional. He put on the little shoe covers. He took care of it that day. The issue was resolved. It was very easy.

I've had good luck with AHS for everything we've done. Recently, I had an oven that was not heating up past 300, and I put the note into them on a Sunday night, and on Monday, I got a thing that it was dispatched to somebody. Tuesday morning I got a call and they said they needed to find somebody different. That person didn't work on our particular type of oven. Later that day, someone else was given to us and he came out the same day. It was all fast.

I noticed a leak in the downstairs from the upstairs. When I submitted a claim online with AHS, I got the company and then who the technician was and the contact number. The first contractor I had wasn't that great. I called to have them put on the note, because they were horrible. The second contractor was night and day. They were punctual, they didn't change the schedule and they were very professional. Everything's great now.

The first time the tech came out for my dryer was in July and he changed an element. That was perfect. Then he came out in November, and he changed another element. I was out of town for a while and washed some clothes after that. I put everything on delicate, the same amount of time, and it was so hot, that when I opened it up off the delicate, I couldn't touch my clothes right away. Some of them shrunk a little bit.