American Home Shield Reviews

American Home Shield has been excellent. I have been continuing with them every year since 2017. They send me an annual contract at renewal time and I read it thoroughly. I have also been targeted by competitors, but they don't offer as lucrative a coverage even though they have deep discounted cost. I look at them, but it's not worth my moving away from American Home Shield. I've been exceptionally satisfied. I've had a couple of claims in past years and it's always been an easy process. My most recent claim was for a plumbing issue in my master bathroom. I submitted it through the American Home Shield portal, and it was the best user experience that I've had online.

One of the circuits dropped out in the house. I went out and I could not reset the breaker. I did not want to replace the circuit breaker myself, so I called American Home Shield. It was easy to get through, but it was after hours. So, it was all automated. That made it a little more of a challenge for me, but it all worked out. All American Electric Services came out. They were able to reset the breaker. So, I learned something. The tech was a good guy. We went out there together and I watched him reset it, and then we reset it again. I'm very satisfied with AHS. It's one call to get service. I don't have to look up each individual plumber or electrician. It's worth it, especially if you have an older home. I'd recommend it to others.

I had a Kenmore washing machine, and on August 3rd, a request was sent to American Home Shield and I paid my $100 for deductible. They immediately issued a company called Axis, a plumbing repair company. But I did not look up the reviews on that company and I just set it up. At six weeks after I've been calling Axis and trying to find out what was going on and asking for help, a supervisor called me at that point.

American Home Shield recently sent Helios Air to work on our AC. They were able to fix it and we didn't have any complaints about it. It was done timely. So, that was great. We're pleased with AHS. It's different than the other home repair programs that we've had. With this one, you have to pay $100 and something per visit. The other one does not include that, but this one also had a little bit of a wider range of things that were covered without having to add extra things to it. We're happy with it.

The contractor came out when the AC unit was not working. They looked at it and one of the units wasn't working. My mother said that the unit upstairs was dripping through the ceiling. So something was wrong with something up there and then the outside unit that pushed the air was out. They were very nice but they didn't seem to be as knowledgeable about it as one of the other contractors that we ended up using that American Home Shield sent out. They had to replace the outside unit and then they had to order a part that was for the upstairs unit also.

American Home Shield has been fine. When we had an issue with appliances, we submitted a request online. If it was a covered appliance, then there was never a question on them covering the repair. It auto charged the credit card on file for the $100 deductible and somebody came out in a day or two and fixed it. It was really easy. The technicians were good and everybody was professional. They normally called the day of and then scheduled an appointment for a day or two later. They came out on time. They were clean.

My stove was giving an error message, and the pilot lights wouldn't come on so it kept beeping. I called American Home Shield and then I was told the name of the place and the phone number. The technician was absolutely amazing and super friendly. He told us everything that was going on. He explained that he had to order a part, so we had to wait for the part to come in, and then he would come back and do the repair. So when we got the part in, I called back. The first time I called, I don't think I reached anyone. Then the second day that I called, I spoke to someone, and the tech called me back about an hour later and scheduled to come back and put the part on. The stove is working perfectly now. American Home Shield is worth every penny.

At first, American Home Shield's response time wasn't that good. Now, it's gotten better. The response is usually within 24 hours. They sent Blue Tech and they fixed a leaking faucet. The whole claim process took a couple of days. The technician was professional. He communicated when he was gonna arrive or what time it was estimated that he was gonna be on site. He showed up, let me know what he was gonna be doing, and then how long he though it might take to get the job done. At this point, AHS has been good.

Everyone that's been to my house so far has been great. I sent in a claim for my water heater. The water was lukewarm to cool and the light was on, but it wouldn't heat up. They fixed it pretty quickly. Overall, American Home Shield is helpful but there always tends to be a language barrier. They send out someone pretty quickly, especially considering there's a lot of needs going on in general. We keep American Home Shield because it almost gets us a quicker response from someone.

I went with American Home Shield for the name and the service I received prior to the times I've used them in the years. It's easy to go to their website if you want to schedule an appointment. It's very user-friendly. I submitted a service request and they came out and addressed my washer and dishwasher issues in separate instances. The washing machine would not spin and the dishwasher would not turn on. They fixed the washer. As for my dishwasher, it was just a matter of fixing the lock on it. That took about an hour. The techs were wonderful. I love American Home Shield and most of my family uses them now.

I live alone and I got Home Shield because I need everything working. When something is not working, I need it to be fixed and I want somebody reputable. I want somebody that's gonna do what's supposed to be done and I can feel comfortable. All of my interactions with Home Shield had been good. Having this home warranty is like having a handyman.

I made a claim for the repair of two ceiling fans and then an exhaust in the restroom. I did the claim online but I called American Home Shield because it was three separate things and I wanted to make sure the notes were in there for the three separate items. American Home Shield has always been great. It's efficient and they respond quickly. The people they contracted respond in the amount of time that they say they're gonna respond. For my recent claim, the service company called me within 24 hours and could schedule me the next day. They were able to do the work sooner but I was not able to be at the house. I had to work around some things so they would call daily to see if that day was a good day.

I requested for a plumbing service and the person that I talked to provided excellent customer service. Then they sent me a text letting me know who the contractor would be and that I would be receiving a call from that contractor. They had to replace the commode that was cracked and fix the faucet. The technician they sent out did an excellent job. He knew exactly what to do. He identified the issue and informed me what it was and let me know what needs to be done to correct it and he corrected it. The commode had to be replaced. Once the commode was received, they replaced it. Everything's operating extremely well. I've had great services with American Home Shield. It saves me some money. I can get quick responses and I had no issues with whoever they sent out.

Submitting the claim online was an easy process. The website was very friendly. Mr. Appliance came out for the dishwasher. The tech was very knowledgeable. He knew what the problem was by just listening to what the issue was. I had to get a whole new dishwasher. I picked one out and it took a week and a half to get the new dishwasher. The first person that American Home Shield sent out was a not competent person. It was some company out of Memphis. I called and talked to them about that, and they fixed the issue. They sent another person out. He had the installation done in 45 minutes and then he cleaned up everything. The dishwasher works fine.

The garage door opener wasn't working properly and wasn't responding to the remotes. I submitted a service request to American Home Shield using their online claim submission program. The claims process was very easy. I was given the contractor's phone number, and how to contact them. I was told that they would contact me telling me when they would be coming and everything after the initial claim would be between me and the contractor. Their office contacted me and we verified the next available service call. Once that was established, the service tech called me when he was on the way. He had to revise a couple of times but each time he did, he called me and said, "Look, this is taking longer than I thought. I'll be later. Is it okay if I change our appointment?"

My experience with them has been pretty good. My most recent claim was air conditioner-related and the techs did a good job. While their techs do good work once they get out there, sometimes, it takes them a little while to get out. Last time, it was two days before they could get out there. Also, they called me and I didn't answer the phone. I called them back in five minutes and they didn't answer their phone. I called back five other times and they never answered either. Consequently, I had to reset another appointment for another two days later. All in all, I was without my air conditioning for four days. But once the techs came, they fixed the unit and everything was good.

The toilet seal was broken in the master bath. Also, the hall bath sink was draining slow. The rep told me the contractor would give me a call to let me know when they were coming. The techs provided sufficient service and I watched them through both processes. They explained what they were doing. Do your research and compare other companies with AHS. They could do better with their response time getting someone on site and with the expansion of their vendor pool. They could also do better with covering things that appear to be in my policy but have not been covered when the techs show up on site.

I had a microwave that went out and it would cost $500 to get it repaired. American Home Shield gave me something online to go through and I picked one but they stated I have to pay for the microwave and they would reimburse me with a check. Then, they’re gonna send someone out here to fix it. Right now, I got other bills and I don’t have the money to pay for it. There’s a premium coming up and I gotta continue paying. When I get the money to pay it, I’ll just go through with it. I would recommend AHS. They've been upfront and straight with me. It's good to have when things in the house get damaged or need to be repaired. It's good for that.

I had an issue with my toilet ring. They had someone out as fast as possible and the contractor took care of the issue. Customer service was prompt and informative. They were very good when I talked to them. AHS is a good service. They respond to your needs very fast.

For my recent appliance claim with AHS, the tech from Sears came out, diagnosed it, and ordered the part. Sears shipped it, and it was at my house by the 13th. The tech came and installed it on the date that I selected. I like that having AHS saves me money. The claims process was easy, simple and straightforward. It's also cheap.

This company is the worst!. They will make you wait with your broken appliances from 3-5 days before the “service man” who by the way has 1 star in Google contact you. You would of had wasted your $100.00 to get a terrible service man. I had this company for 2 years and was nothing but a headache!. Representatives are from overseas who barely speak English. PLEASE DO YOURSELF A FAVOR and stay away from American Home Shield….Thus they spend a fortune in advertisements in order to con people of their hard earned money. You are welcome!

As of right now, everything is okay with American Home Shield. I've made contact with who I needed to come out, and they got in contact with me. If they weren't able to handle a certain situation, then they've passed on down to whoever is next. I have somebody coming out today to look into the issue and see whatever else that needs to be tightened up or finished up. But so far, so good. The very first guy that I had was very knowledgeable. He had the little hospital slip-on shoes, which was nice and respectful. He knew what the issue was by just a few details and analyzing. He was great. With the other situation that's gonna happen today with my piping, he said that I was gonna need my pipes to be redone or replaced to get it to drain correctly. The second team that came out snaked it. I didn't need it to be snaked, but it was still a good thing because that cleaned out the line anyway.

In one of my claims, American Home Shield opted to give me $600 because I opted to get a particular appliance fixed outside of the auspices of American Home Shield. But the technician that they sent for my air conditioning told me I should give him $4,000. He was going to install a brand-new air conditioning for me and after he did, I gave him $4,000. But it never worked. So, I lost my $4,000.I've done everything I could to communicate with them and they don't even respond to my communication anymore. They are licensed both in Maryland and in Virginia, so, I am going to pursue legal action. So, I've got mixed feelings about American Home Shield because I got that tech thru them.

Everything is at the website. So, it was easy to do a claim online. My washer wasn't spinning and draining. With the dryer, I just needed a filter. But I couldn't take the filter off, so I had to call American Home Shield to get the filter. One time I had put a claim in for my furnace, and they sent Sears out. AHS said they couldn't send anybody else out, and I tried to figure out why. But they sent Sears out, and Sears didn't look at it and just marked it as damaged so I could try to get something from them. They tried to get me to buy a new furnace.

I had a claim for the washing machine and the contractor came out and disassembled it. Then they repaired the part and put it back together and it worked fine. Recently, the control panel on the dishwasher control board went belly up. The contractor was able to get the parts and put it back together and it's working fine. The tech was a really good guy. The diagnosis was fairly quick. It took him a while to get the parts, but it was done as quickly as possible. He knew what he was doing. We've made a monthly payment to American Home Shield for four years and it was $100 for them to come diagnose the issue. For me, it's still a good deal. It was just a phone call and they came and took care of it both times. So, for us being a rental property, it really made sense.

I sent in a claim for the refrigerator. Best Way came out and they found that the issue was the water line on the refrigerator. But they didn't fix it yet. It messed up my whole downstairs bedroom. It was the second time that the same tech was supposed to fix it but he didn't. This plumbing issue happened with the same issue that he said he fixed the first time. Best Way sent out people that didn't speak English, and they didn't understand what I was saying and I didn't know what they were saying. I was willing to wait for them to fix the refrigerator so that they could send me someone who speaks English. But the same tech is coming back again tomorrow.

American Home Shield needs to hire competent people and to stop outsourcing. When they send me somebody competent, that's fine. But when they send me somebody that is incompetent, that's not good. They seem to hire the cheapest and incompetent people. I had a situation where my food in the refrigerator was ruined. The guy who hardly spoke English came out and said, “I can't find what's wrong.” The report he sent to AHS was he found nothing wrong. So, it looked like there was nothing wrong with the refrigerator, which wasn't the case. They said, “We can send somebody from GE out, but it'll cost you more money.” It shouldn't. But I paid it. And GE said, “It's shot. You gotta replace the refrigerator. It cannot be fixed.” So, I had to pay for that second diagnosis. They gave me a partial payment.

The same company, Amazing Comfort, had come back three times for my AC but it was for three different things, which was understandable. It all happened within a month. At first, the capacitor had an issue, then something came loose inside the condenser, and then the thermostat failed. Everybody did what they said they were going to do and I would recommend them. Everybody knew what they were doing and took care of business. They started at the bottom and worked their way to the top. They were very professional and had trucks representing them well.

I purchased my home and called before the settlement date. American Home Shield was the only home warranty to start service on Thursday for new homeowners. All other home warranty companies start after 30 days. American Home Shield is also a well-known company. I heard from my real estate agent and my colleague.

I would recommend American Home Shield. My brother also has a policy with them and it was send a link and get a gift card. I did that. It's tricky to get in touch with someone initially. But once you get the reps on the phone, they're usually helpful. I had a couple of issues back when we did that thing last summer with the air conditioner when the person on the phone wasn't able to help me and would need a supervisor to take over the call, and I would expect a callback from AHS, "Someone will call you back before the end of business today." But I wouldn't receive a callback and I would have to call myself.

I called AHS and paid my claim fee to get my dryer worked on. It was not working and they sent someone out but it took them a little over a week before they ordered the parts. Then it took a week after the person came out and told me what it was. When the part arrived, it took another few days for the company to come back out, so it was about two weeks before the dryer was fixed. The tech was a really nice gentleman and since the service, the dryer has been working fine.

A month after I signed up with AHS, I had a claim for my pool pump. They sent out two people. When the first tech came out, they said the pool pump motor had to be serviced and AHS said they wouldn't cover that. They wouldn't approve the work because it was a new policy and a new claim. Then they sent out somebody else who wanted to replace the whole pump and then they denied that. It was a headache and as a realtor, I told them I would never refer them to any of my clients. I had to make many phone calls and we went back and forth. They said my pump was so old and that I had to have my house inspected before they could do anything. But I told them that when I signed up with them, no one mentioned anything about an inspection. Finally, they paid me out for the cost of a new motor. But it took months to even get anything out of them.

American Home Shield’s customer service was wonderful but everything took about four weeks. The folks working on the unit before didn’t do anything. They put Freon in it for a month and that didn't work and AHS said the unit got to be replaced. The problem was, when the company before replaced the unit, they didn't replace the heating unit. Then, the parts had expired and wouldn't fit. They ordered them and couldn’t get them. So this time, everything had to be replaced.

We've had very positive experiences with American Home Shield. The claims process is nice and easy. I just say, “I need to place a claim.” “What's going on?” I explain what's happening, pay my fee, then I get a call from the vendor telling me when they'll be out. It works for me. We've placed claims this year for various things, and for the most part, I can't complain about the vendors. The technician who came out from Water & DrainWorks was fantastic, warm, friendly, knowledgeable, and informative. The scheduler was also nice and very efficient.

It's been phenomenal with American Home Shield. You get one of these home warranty policies and you hope to never use it. When you have to use it, you hope that they respond appropriately. So far, American Home Shield has been responsive. The roof on the property I bought was relatively old and they responded well. We just got the house and were wondering about how much the HVAC system was holding up with the weather. Their contractor came and troubleshot it.

Our experience with AHS has been good. Our microwave stopped working, so I went online and requested a service visit. They couldn't get the parts for it, so they just replaced the whole thing. They've replaced a lot of appliances that we normally would have had to pay for. I would recommend them.

We have six houses under American Home Shield. They're responsive. The contractors come out quickly, usually next day. In one of the rental houses, the garage door spring broke and a contractor came out quickly for that. We had air conditioning claims on a couple of houses, but those weren't completely covered. We had to pay out of pocket for a lot of it. We had a contractor come out another time for a leak and they did a repair. They said it probably needs to be exchanged soon. But it's still there and working from the repair they did. We also had a water heater claim which went fine. The first time, the contractor checked it out but the problem had dried up so they didn't do anything. It happened again where there was a small leak around the bottom. We called them again and, this time, they came out and replaced the water heater.

AHS is very easy to deal with. It's easy to put in a claim. They send somebody out right away. I've had no issues. I had an air conditioning repair and a dishwasher claim. The techs showed up when they said they would. They were very polite and got the job done. It was quick and easy.

Ace Appliance reached out and scheduled an appointment for a dishwasher that was leaking. They had something come up earlier than my appointment so they asked if I was willing to have an earlier appointment. That was nice. The technician diagnosed the problem and fixed it. We haven't had any relapse so as of now, I'm happy. He went above and beyond. There was one extra thing that I asked him to not look at, but I just needed him to zip tie something because one of the plastic pipes was sagging. He took care of that and zip tied it up on the top of the sink so that it helped make sure that there wouldn't be other potential issues with what was going on with the water through the dishwasher.

It's been positive so far with American Home Shield. We had to have a new AC unit put in and it went really well. What they covered on it was good. However, some of their stuff in the contract are confusing. For instance, we had to have a new hole cut in the ceiling for the contractor to be able to get the new unit through there. If you read one thing, it says that American Home Shield covers a portion of that. But when you call and ask them about it, they say they don't cover that. Also, their prices are high. Freon is covered $10 a pound, so we had to pay $400 out of pocket for freon because they said that's what it needed. But that freon was completely gone in two weeks. That was frustrating because they said that would fix the problem, but it didn't. That was $400 down the drain.

If something was to go down, I could get that corrected thru American Home Shield. I've called them twice. The first time was the air conditioning unit. Something was going on where it couldn't hold pressure. The people that American Home Shield sent out took a look at it and got it solved. On the second one, I was having some issues with the stove, and it ended up being nothing, so I paid the money for nothing. It was some burners that were clogged, and repairman showed us how to unclog those.

I had an HVAC problem and a plumbing problem on my property. I called American Home Shield and everything was taken care of. The tech said he was going to send the report to AHS, get approval, get the part and come and fix the air conditioning problem. It was done promptly and everything was fine.

I like the money American Home Shield has saved me. The last contractor that came out did our air conditioner that was not blowing cold air. I did the claim online and was simple to use. You sign in, and the “submit a claim” is very evident. It's simple to choose which feature in your home is needing repair. The only thing that was lacking was that the repair didn't happen as quickly as I would have liked. I requested it on a Wednesday but the repairman wasn't able to get out here until Friday. Being that it was 95 degrees outside, that was unfortunate for me. But otherwise, he was very communicative. There was a part of the air conditioner that was broken, and he fixed it.

American Home Shield raised me almost $10. It hurts my budget. If they do that every year, I'm gonna have to drop and shop around. Also, I'll never order delivery on a Saturday, because you got Sunday and nothing's open when something goes wrong. They carried the washer. They were in a hurry, and their buckle scratched it. American Shield said, "Don't have it installed or y'all have to worry about the year warranty," so I told them to take it back out. But the new guys, the father and son, were wonderful. They gave me $50 off. That was a great experience. They came down driving in a beautiful truck. The dolly was nice. The first ones had a plain old truck. They took the boxes out in the street and left a couple of pieces I had to pick up.

The rinse cycle of my washing machine wasn't working. The rep gave me who was gonna come out and their number. The techs went into my basement to fix the machine. I tell people to get Home Shield but when they get it, they have a problem with AHS. If ever I have any problems with them, I would stop using them and start saving the money I give them in a different account.

I'm extremely satisfied with American Home Shield. I don't have to worry about a big bill that might happen if something goes. I've used them a few times, and it's always been excellent service and fast response times. The providers that do the work have always been excellent. They've done a garbage disposal and also repaired my dishwasher. The online stuff is very easy to navigate. However, they have different names of different plans but you can't compare each of them. The one I'm renewing isn't even listed on their website, so I don't know the details. There's grayness in that, but so far, everything's worked.

I've done three claims with AHS, they came out the next day. And each time, they have solved the problem. I submitted a claim online recently, and within the next day, I had a phone call. The water in my washing machine would not stop running. Once the technician from Accord Appliance got there, he realized what it was. And within 10 minutes, he had it fixed. He was very nice and respectful. He left it clean, the way it was when he got there. I also had a claim for my kitchen faucet. The techs contacted me the next day, and then they were out that evening. They ordered the part and they were out by the end of the week. They were very nice and respectful.

It's easy to navigate through the process for submitting a claim on the website. It has drop-downs where you select what the problem is, and you can put a brief description if it isn't there. I recently had to file a claim for my air conditioner that wasn't working. The repairman was timely. They told me what the issue was and replaced the part in the outside unit. He checked thermostat after he replaced the part. I like not having to pay such a high upfront cost for repairs that need to be completed at the home. Others need to invest in American Home Shield. It's a timely, efficient service for any repairs that they need for their home. It's gonna end up saving them money in the long run.

I like American Home Shield's website. I do all the claims on there. Recently, the dryer was making a loud noise. The contractor said the motor was broken. The only thing that was messed up the first time was they called my husband who works all day. But my number is on there. They were emailing me and calling him, and we missed the appointment. They had to reschedule and it took two more weeks. But I like that we don't have to pay a lot. We had a hot water tank go out, and all I had to pay was a hundred dollar deductible for a brand-new one. I had told one of my friends and also my sister to sign up with American Home Shield.

Our fridge was not cooling. We scheduled the repair, but the tech never showed up. I called American Home Shield and rescheduled it. The next guy that showed up was really awesome. His name is Gary. He looked at the fridge and then he deemed it was due to a part that is no longer available. So he recommended for replacement.

AHS works for us. The techs have always been good. They're always polite and do their job quickly. But I wish that they would give us a smaller window for when they're gonna be here. That always puts a kink in my day. But other than that, the people are always nice.

I had a problem with the toilet and the faucet. The techs were quick to come out. The only company that I didn't really like was Premier. They came out for my stove. They took a long time to come out. I also had some issues with customer service as well. It had to do with that whole Premier and it just spilled over. I was upset. I asked for AHS to just credit my account because it wasn't my fault that they took so long. The whole turnaround time was three weeks to address the issue.

The process with American Home Shield is easier than with the last company we had. Recently, the AC wasn't turning on. I had an AC problem three months prior, and I figured it was gonna be the same person that will come because it was the same company. This last incident there were ants that got between the thing to make it not start. He cleaned it out. He answered my questions and gave me some tips on how check the filter. This guy is fast. He just lives down the road so it's very convenient. The first time he came he had the piece in the car and fixed the AC right then and there. He's been great each time. The warranty works. For the other warranty that we had, we went almost three days without an AC.

My air conditioning stopped working. I phoned AHS to submit a claim and the rep was really nice and helpful. The tech had to go get a part and came back and fixed it. I would recommend AHS.

We called American Home Shield, and they sent somebody who came out and inspected what happened to the water heater. Then they arranged for somebody to come and replace the water heater. When they installed the new water heater, we had to pay some out of pocket to meet the code requirement. So far, I'm satisfied with American Home Shield. However, some transparency of what was covered and what was our out of pocket would have been good. They did not explain it in the beginning. They just said I had to pay 1,300. But when I asked further, they explained. The plumber was quite effective and had good timing.

We called American Home Shield, and they sent somebody who came out and inspected what happened to the water heater. Then they arranged for somebody to come and replace the water heater. When they installed the new water heater, we had to pay some out-of-pocket money to meet the code requirement. So far, I'm satisfied with American Home Shield. However, some transparency of what was covered and what was our out of pocket would have been good. They did not explain it in the beginning. They just said I had to pay 1,300. But when I asked further, they explained. The plumber was quite effective and had good timing.

The repairman who came for the washing machine found the problem quickly and now it's operating fine.

The service has not been where it was when we first joined American Home Shield. We had our stovetop to go out, and we were able to find a comparable one for that where they replaced it. But we're still waiting on a refund on the garage door opener. They used to supply the difference so that you could put money towards buying a new one. It appears that you have to fight them to get that done. They had said that they would get back to us, but that's been over since July. Nobody's contacted us back or sent us a check for the difference.

I called American Home Shield for the air conditioner that was leaking water. I left a message and they returned my call as soon as they got it. The contractor had to report to the association. This is a condo and they have to get permission from them and show the license. They were so professional. The way they talk, they know their job. They cleaned the unit thoroughly and replaced it. I would definitely recommend American Home Shield. The contractors keep you on your toes about when they're coming.

American Home Shield has been outstanding for us. I am a road salesman and out on the road for four of the five work days of the week. I can always rely on them to come in, be professional and get the job done no matter which service I choose. I can trust them to be there with my wife. The most recent claim was over a water heater replacement. They were fair in the amount that they afforded for the replacement. They were quick in terms of the service when we had the unit replaced. Both on the service and price, I was very satisfied. I've used American Home Shield now this year more than I ever had. I've also had a general HVAC ventilation and plumbing issues. All of them, no matter which contractor they provided, were professional and provided outstanding service.

Our experience with them has been horrible. There's been a claim open for over two years on my home. In June of 2021, one of my air conditioners went out. I paid $3000 for the techs to put in Freon but it leaked back out. AHS sent the contractor back and they put Freon in again. They said, "Hey, something's either wrong with this unit or somebody is stealing your Freon." I said, "As you can see, I'm not a AC man, so I don't have any equipment where I could take the Freon out." We came to find that the condensing unit outside is bad. This is after I already replaced the compressor in it and paid the $3,000 for the new Freon. So, it leaked back out again. They had to do a pressure leak test on my system. So they disconnected everything from the unit, except for the copper lines that go to the furnace, to make sure that there was no leak in the Freon line.

I've had a great experience with American Home Shield. I used them when a sink was stopped up. They were able to get me an appointment that next week. They put in a new garbage disposal. It was great customer service and the prices is good compared to not having to pay a lot out of pocket.

The thermostat in my furnace went out. I filed the claim with American Home Shield online, and shortly after, one of their sales representatives got with me via phone and sent me an email letting me know which person would take care of the issue. So, I ended up submitting the email they have back and forth between me and the company who came and fixed it. And the lady was very knowledgeable. I submitted the claim at night, and by the same night she called and emailed me, and they scheduled me an appointment within a day or two. They had a cancellation so they ended up squeezing me sooner.

I recently had an HVAC issue with my air conditioner. It was resolved quickly and painlessly. The claim was placed at night, and American Home Shield immediately put in a service call. Shortly thereafter, the gentleman called even though it was after 8 at night. He called and stated he would be here the next day between 10:00 and 12:00, but would try to make it closer to 12:00, and that he would contact me the next day when he was on his way, and he did. About 9:15, he said he was en route and should be here in about 45 minutes. It did take him longer to fix the issue and he explained why. But he was professional and timely. The issue was resolved. I didn't have to contact him or American Home Shield again to get a follow-up. So it was great. With American Home Shield, I only had to pay $100 out of pocket as opposed to $300 or more.

The pool filter was cracked and leaking. I submitted a claim and then I had to call American Home Shield because I never got a call. I had to call the service provider and I told them what the issue was. I also took pictures and there was some communication back and forth before they got here. They knew what they had to do, which was order the part. They got the part in, and they came and fixed it. It went well.

The refrigerator wasn't working and when the contractor came out, they had to order the part since they didn't have it on their truck. They told me to give them a call once the part was delivered. It came directly to me and they were there within two days to replace it. So that was pretty cool. The tech was good and polite. I've had this contractor for the fridge and the dryer. I set the appointments and they came on time.

The service has been excellent. We've had to do claims for our dryer, our washer, and our cooktop stove. The claims process was really smooth except for the stove. GE Appliances was trying to say it wasn't covered by American Home Shield. But American Home Shield was saying different. Finally, got it all straightened out and American Home Shield covered it. Overall, American Home Shield saves a lot of money.

My ice box had a leak. I submitted a service request through American Home Shield and the repairman came out and said that based on the age of my ice box, they could not find the parts. He went through American Home Shield to get the replacement parts. They were not able to get those. So they told me that they would reimburse me $1,095 for the replacement cost of the refrigerator. I submitted a receipt through their email address, but I'm still waiting to receive the reimbursement.

American Home Shield gets the job done fast, and the co-pay is not too expensive. I've only called in twice for a leaking faucet and a clogged sewer. It has been good. The contractor called me within 24 hours, told me when they were available, and were on time. They are knowledgeable and courteous.

Sometimes I call American Home Shield to file a claim. Sometimes, online. They're very helpful. It takes a day or two before the service gets fixed. AHS did the plumbing. The toilet was clogged. The other one was when they changed my water heater pipe. It got disconnected when people did my roof. I also had my HVAC system done a few weeks ago because it was not getting cold. The tech took 30 minutes because we had to wait for the ice to melt before we could refill the Freon. He did his job and was very friendly.

The refrigerator was starting to fail and it was shaking. I told AHS that we had a problem with the compressor. They assigned an electrician to look at the unit. He opened the back of the refrigerator and he agreed the compressor was failing. He said they'd order a new one and install it when it came in. I waited for three weeks but I never heard anything. AHS's claim process was pretty good. But the first person they assigned reported the problem was solved but never came back to solve it. So I called American Home Shield and said, "There's something wrong. They have never been here to fix it and they never sent the compressor in." AHS said they'd give me somebody new and that contractor was great.

Recently, I had water valves that wouldn't shut off and HM Plumbing came out. We were very pleased with them. We even called them on our own for another plumbing issue. AHS limits the cost of repairs. There are no surprises. But I filed for a free HVAC tune-up and I haven't heard a word from the company.

I noticed that my month-to-month rate went up. I don't wanna see that keep going up because it could be where a point where it is not beneficial. But if something was to happen, I can call American Home Shield. And if something bigger happens, same thing, which is the bigger worry always. The first few times were good. But for two of them, I had to battle AHS a bit to get something done. They said at first that they didn't think it was covered, but I pointed out that it seemed to be covered according to what they told me, and they covered it. Also, good people have come out.

Everybody should have American Home Shield. I'm getting up in my years. I can't bend down and do this and that. And if something goes wrong, AHS is very prompt with their service. They replaced a microwave for me that the handle was broken off the door. And they have sent a contractor and looked at the washing machine once prior. This is the third time and I'm very happy with it. It's worth the money.

American Home Shield makes things easy. We had a plumbing issue. I went online, booked it, and got the issue fixed within a few days. The tech said, "This is easy. I have all the product I need. I should be out of here very quickly." After it was done, he showed me what he did and confirmed that it was done to my satisfaction. He was quick, efficient, and courteous. Gone in 15 minutes. AHS gets the job done and is one of the better services I've had a chance to work with.

The garbage disposal wouldn't turn on and was just humming. I called AHS and I ended up getting people that did not speak English as a first language. I had to have them repeat multiple times and they switched me because the first ones didn't know what I was talking about or couldn't help me. Then, they finally gave me someone who was cognizant of the English language. They directed me to go online and submit the claim. I did and I then received a call back. I was given the name of the company and their phone number and I made an appointment with Draingo of Alabama.

It was easy to join American Home Shield. The guy that helped me to join was very attentive and professional. For my first service call, AHS was right on it. I submitted my claim online and they called me back immediately. They set up the appointment within a day or two and I expected it to be a week. But the contractor came out quicker than what I thought AHS would send someone. That was impressive. They got what I needed taken care of, and it was easy. Everything was done the same day. The technician was very friendly. He told me everything that he did step-by-step, showed me what he took out, and that he replaced it with new parts. I'm very satisfied and I'm glad that AHS was recommended to me.

There was moisture in the wall and American Hoe Shield sent iPlumb, the contractor. The plumbers were able to drill a hole to see where the moisture was coming from and they were thinking there was mold growing back there. No one ever called me back to figure out what we're gonna do about it. It's currently getting done right now out of pocket and there is no mold.

My experience with AHS has been excellent. We had an icemaker and garbage disposal go out. The icemaker had to be replaced as it was worn out. It was replaced at no cost to us. With the garbage disposal, the tech was able to repair it on scene after a few minutes of observation. So, both claims were handled quickly and efficiently.

I'm pleased with AHS. The service does what we need it to do. We had an issue with our AC and we thought our entire unit had gone out. The company that came out was great. They were able to take care of our unit. It took them 20 minutes to fix it. With AHS, it only costs me $100 to have something fixed. It's far better than coming out of pocket an exorbitant amount of money.

I've already used American Home Shield twice and they performed admirably, not like Choice Warranty. Everything got in on time and my problem was resolved promptly. My sink got clogged. Their contractor, Integrity, was good. The techs were knowledgeable and caring. They explained everything and they did the job in record time. When they said they were coming in, they came in. The contractor they sent before them was a total bust but AHS resolved the issue and sent another contractor immediately.

I wasn't very pleased with the contractor when they came out for my AC. They just said what the issue was and that American Home Shield wasn't gonna pay for it. So, I didn't have an air conditioner for a while and I had to wait until funds came back in. Then, I had to call AHS back out. I was impressed with the young man. The older gentleman was training him and he was just as polite. They were both very nice. American Home Shield is a little costly for the deduction but I won't get rid of it because otherwise, we don't have that kind of cash just lying around whenever something happens.

My shutoff dishwasher valve was not working and my toilet handle cracked. I couldn't find the problem that I was looking for on American Home Shield’s website and I had to check off Valve because I didn't know what else to do. But it was fine because when the company called me, they just asked me for more details and I told them. So they were able to come out and fix it. Clear Flow worked with my schedule and came out right away. They were great. We like the service with AHS. It can sometimes be a struggle to get through to customer service, especially during high peak hours. So you have to be patient. But once you get through, it will get taken care of. I've saved probably thousands of dollars over the years of service calls. We've had a lot of things that have broken and needed to be fixed in the house and we've gotten a lot covered.

American Home Shield has helped me several times. I’ve had plumbing issues and AC problems that they covered. The fridge was making some crazy noises and they had to have a guy come out three separate times and replace various parts. It's fixed now. My most recent one was a cracked pipe in the bathroom and there was a leaky faucet in the kitchen. I was surprised that AHS was actually covering what they said they would. I was concerned that they weren't gonna take care of the cracked pipe but they did. I’m glad I have AHS and I’ll keep going with it.

American Home Shield had a guy scheduled and he called the next day. He was out the following day and he ordered the part, which came in two days later, and the refrigerator was fixed. This last experience was excellent. But not so much a couple of years ago. I had a roofing claim last year and AHS never handled it. Now, I'm getting a new roof where possibly, I could have extended the life of my roof. But that wasn't their fault. It's just there are no roofers available willing to work for American Home Shield.

JET Mobile worked on my AC and they were outstanding. They came through their window, came on time and fixed my AC unit. American Home Shield’s website was very simple to use and provided immediate response. It couldn’t have been any better. It took a couple of days for the guy to get here but I couldn't be any happier with the service. AHS is well worth whatever it is per month. This was referred to me by two of my coworkers who used them in the past and they had nothing but good things to say about the service. I plan on using AHS in the near future as well for a couple of items.

American Home Shield has an easy process and I just have a deductible to pay. The experience has been nothing but great. I had a claim for the pump in my pool and the repair guy came out within three days, and put a new pump in. It took about three hours. The guy was going back and forth and he had to wait for approval. His attitude was amazing.

I had an issue with American Home Shield where they strung me along for a week and then after a week of going back and forth with them, they told me that the water heater wasn't covered. Then, a week before last, I contacted AHS about my stove. The person they had come out said it was fixed but it wasn't. I contacted AHS again and told them that they needed to have the person come back out and see about the stove.

I signed up with American Home Shield three months ago and I had one month for a waiting period. Then, I placed my first claim to see how it works. It was about the plumbing and the contractor fixed the faucet. A few weeks later, one of the burners in an electric stove top stopped burning. When I submitted the claim, I couldn't get the serial number. So, the contractor came first to check the serial number of the product in order to get the parts and then, they came back. They called me a couple of days later. They had the parts and they fixed it. I'm very satisfied. The experience was very straightforward and simple, and there were no headaches. I’d deeply recommend AHS.

My refrigerator wasn't cooling. Getting through to them wasn't the easiest, but it wasn't difficult either. But the tech was awesome. He explained that there had been some issues with that refrigerator. He also gave me suggestions moving forward. He had to order parts and then come back to repair the unit. But the unit is not making is now. I gave the contractor a call and they're gonna come back Wednesday. I have recommended AHS to my sister and she's had a lot of issues. For me though, it worked out. I like that I'm able to get someone out on the spot and I'm not having to search. If something does not go right, I have a source I can fall back on versus somebody I have to track down.

The turntable motor on the microwave had stopped. I called AHS, then the gentleman came out and assessed what was wrong with it. He checked all the electronics and determined that the motor was burnt out. So he ordered the motor, and a couple days later, came back and replaced it. Whenever I call AHS, their reps are usually pretty reliable and I don't have a problem with them. Then, within 24 hours or a little bit less, I'd get a call from them and everything would get fixed in less than a week. Most of my friends have American Home Shield and they don't have a problem with them either. And some of them, I've referred to American Home Shield. It’s worth it to have the warranty.

The inverter went out on our refrigerator and we made a claim with AHS. We made a claim again when it was making a noise and the gentleman from Solano Repair came out. He was excellent and we really liked him. He came right away and he was on time. He diagnosed the problem, which was something that hadn't been put back quite right and probably from the other company that worked on the inverter. There was noise and something was vibrating. He found it right away and there were no parts or anything involved. He just fixed it.

I used AHS for an electrical issue and it was really easy to request the service. It was very fast. I had the service member out that day and the problem was resolved that afternoon. The tech, Shane, was part of Choice Electric, Heating and Cooling and he was very professional. He was a very clean-cut gentleman and he knew his stuff. He asked me all the pertinent questions to pinpoint where the problem could be and I did a little troubleshooting with a friend who's an electrician prior to him showing up, so I had answers lined up for him. Then, we went from room to room and he started checking outlets to see if there was an outlet issue, a connection, or a touching problem.

I had clogged drains, so I called AHS. It was easy to get through and in the end, I had two contractors that came out. When the first one came, I explained all the things that were wrong. I had two bathrooms where the toilets would not flush and I had three drains where the water would not go down. And that first tech was very rude to me. He was awful and their company should be removed by AHS. The second company who came out went right to work and the tech explained what he was going to do. I asked what was wrong with the toilet and it was some kind of mechanism he had to replace in the toilet. He was very kind and he went to each spot and checked the problem. Everything has been working ever since. I would recommend for my family and friends that they get AHS, especially if they're a single woman like me.

We had an air conditioner issue and AHS sent a guy out. It was in the middle of the summer and the AC was making a horrible compressor noise. I know what a bad compressor sounds like because I worked refrigerators inside the hotels. I told the guy the compressor was going out but he took the temperature inside the house and said it was still cooling. He got up on the roof and listened to unit. He didn't put any gauges or testing equipment on it. Then he pulled off a couple of vents and said it was an air leak. Then he charged me $100.

My freezer wasn't working and it was frozen up at the back. The tech was helpful. AHS also helped me with a stopped up sink. I recommend them.

American Home Shield seemed to have the best product. I filed service requests for my refrigerator and an AC. The refrigerator wasn't cooling properly. AHD sent a Sears contractor. The service was prompt. They resolved the issue. They had to order a couple parts. The AC wasn't cooling properly, but it was a fairly easy fix. They had the part with them. Overall, American Home Shield's service is very prompt. They're very professional and good. I would recommend it.

I'm not happy with the service. It's hit or miss when people come to make service repairs. I had to pay money last time because it wasn't all covered. It was $400 on top of the job. I got a new coil put in. But then another time, they went to another house and I had to convince the guy to do a thorough check to find the problem. Then he finally found the problem and he took dark and blurry pictures. So when he sent the claim in to American Home Shield, they denied it. I had to get a second opinion and then that contractor fixed the issue. We have 9 properties and we slowly started letting the warranty expire, saving the money and picking the contractor we want.

I had a water backup and the automated system didn't work for me for what I needed it for so I had to file a claim with a rep. I had to wait about 10 minutes to speak to a live person and once I spoke to a live person, they helped me. Then, the contractor came in but they were rude and didn't know what they were there for. They said they couldn't do it and they left. I called American Home Shield back and I told them about the experience. They put something on my account so that those people wouldn't be sent back to my house anymore. The next person that they sent out was really helpful and they did what I needed them to do.

My refrigerator stopped working, and so I had to call it in to American Home Shield. I moved it to the garage, and I ended up buying a second refrigerator because it took so long to get the part. When the guy came to install the part, he said he couldn't fix it because it was in the garage. I had to take it back into the kitchen. I was not home when he went to do the job, and I ended up having to put the refrigerator back into the kitchen to get it repaired because they didn't repair or warranty anything in the garage. It's a policy for the company. I ended up moving that refrigerator back out to the garage when the guy was there. He was really unprofessional. My second problem was I put the refrigerator back in the garage, and I left it unplugged. I plugged it back in and the thing failed again. I just don't care anymore.

I had a claim for the spa motor. They sent one person out and they said AHS won't cover it because it's a jet. I called AHS and they told me to get a second opinion. They sent another contractor out who said essentially the same thing but that they could repair it $950. But I'm not gonna spend $1000 for it. I let it go. I don't understand the thinking on that, if one is supposed to work and the other’s part of it. The spa is part of the swimming pool but there's two different pump motors. The swimming pool motor is covered but the spa pump motor that they call jet, they don't cover.

I had a claim for my air conditioner and they had to do two little fixes on it. It's a 20-year old unit and the guy that came out for that said that the compressor sounded a little rough. They said they would get a new compressor but I was gonna have to pay for the Freon. I shouldn't have to pay for anything but $100. Home Shield should be taking care of all that.

I like the promptness and fairness of American Home Shield. Their claim process is very fair, accurate, and speedy. Recently, there was an issue with the AC not blowing cold, and Yantra Air, which is also a great company, came to the house and resolved the problem right away. I would recommend AHS to anybody that wants to have an extended warranty.

So far, my experience with AHS has been good. Our refrigerator was not running efficiently and the ice machine wasn't working. The contractor got out in 48 hours. They fixed everything in 35 minutes.

My garage door wasn't opening and one of the springs was broken. American Home Shield responded right away to my request order. Submitting it online was easy and I even did it from my phone. We also had another claim with a fan that was making noise and not functioning properly. That ended up not being a covered repair. But other than that, everything else has gone pretty well.

My air conditioner compressor went down, so I submitted a claim for it through American Home Shield's website. I was given the name and contact information of who would be here, and about the time frame that it would take for them to get out. The tech diagnosed the problem and realized that there was some bad wiring, and so they went through and replaced all the wiring to the unit that had failed.

AHS is incredible. I like them a lot. They do a good job and they always come through. They have really good customer service. They are very quick to respond. It wasn't like that before, but now they're great. They gave me information on when the contractor was coming. I looked up the contractor they sent and they had good reviews. So, AHS sent the right people. Our air conditioner was not working properly and they had the AC people here the next day. They replaced my unit. I'm fully behind American Home Shield.

I had an air conditioning claim with AHS. The techs came out the same day on a Friday. It worked out well. It was a capacitor issue. But they checked the whole system, which was cool. The claim process was really easy. Everything was just one click online and then I was ready to go. I didn't have to sit there and wait on the phone for somebody.

I submitted a claim for my heater with AHS over the phone and the contractor contacted me in less than 24 hours. Then, the techs came out in less than 24 hours and they said there had to be a part that needed to be replaced. It took them two days to get it and they came back almost immediately to put it in. But they had to come on the weekend. The contractor didn't ask about it but I brought it up. I really needed it done because the weather was getting colder plus, I'm a teacher and I have to work on the same times as this company. Otherwise, I'd have to take off a day or half a day. So, I told them to come out on Saturday. They agreed but since AHS didn't cover weekend service, I paid the difference. I also paid the overtime because American Home Shield didn't cover overtime. Since the repair, the heater's performance has been great and I had no issue with the contractor.

American Home Shield has been out twice to do preventive maintenance for us. We had someone work on our HVAC, and everything turned out very well. The tech was great and polite. He was done within half an hour to 45 minutes, and everything's working fine.

I had a pool motor that was locked up. I made the claim with AHS by the internet and the turnaround time was less than a day, which was excellent. It took about 2 to 2.5 hours for the techs to show up, and about 45 minutes to do the repair. They ended up replacing the pool motor and based on this service call, I'd recommend AHS. But on other service calls, I wouldn't. It's a hit or miss with them. We had an air conditioner go bad on us this summer and I couldn't even get anybody to come out and work on it. The techs were backed up for three weeks. Also, a lot of the trades that they use are not that great, so they need to do a lot of improvement on that.

I'll recommend AHS. I had a problem with my air conditioner and they recommended a good resource. The tech who provided the service responded in a timely fashion and resolved my problem. AHS covered the repair and they did a good job. They also did a follow-up survey to make sure that I was pleased. AHS has some good contractors who have been responsive. They're fairly priced and their membership fee has not changed in the last five years, which has been very pleasing to me because with a lot of vendors, as you spend more time with them, their prices increase.

Everything I've done so far with AHS has been good and they're a little cheaper than other providers. With AHS, I get somebody that I can speak to and explain stuff to that can speak in English back to me. When I had a washing machine claim for a rental property, they got the part in pretty quick and got it fixed.

We had a problem with AHS a couple of years ago but other than that, it's been good. It covers everything.

When we had a tub that was leaking water, I put in a claim, and American Home Shield sent out a plumber the same day. He got authorization to make the repair to a valve and a fixture and he did that then left. I was told that someone would contact me about patching the hole that the plumber cut into the wall and that has not happened yet, so I'm a little annoyed right now. They probably will do it, but it's been about two weeks. We had something similar last year and it didn't take as long for American Home Shield to get back to us. Normally, they call and say, "Do you want us to have somebody come out and restore it to a rough finish or do you just want us to send you a check?" Last time, I took the check, but this time, I haven't taken action because I haven't heard from them yet.

Some experiences with American Home Shield are better than others depending on who they contract with. When we had a leak, the plumber did some work and discovered where the leak was coming through. I tried to reschedule them to come back out, but they never came back out until I followed up with them multiple times. I also had to follow back up with American Home Shield because there had been a disconnect. The plumber had stopped working with American Home Shield, but American Home Shield never said anything. I was left with the water leak until I complained. Finally, American Home Shield contracted back out with that plumber, and they came and fixed the leak, but it was under duress. They were not very pleasant. They didn't wanna work with American Home Shield any longer.

Having AHS is very convenient, instead of taking care of issues yourself, looking for contractors or plumbers or any service technician, it's easier because they take care of it. My air conditioning went out recently. I submitted a claim online with AHS and it was easy. They sent the technician right away. The techs provided good service. They told me what the problem was and they corrected it. I would recommend AHS.

In the beginning, it was a little rocky with AHS. We had our claim denied. But after some talking, AHS came around and held up to their end of the deal here. Recently, we had an AC repair. The claim process was fine and easy. The techs had to come back. It took a little while. But, American Home Shield covered it. They also do what they say they're gonna do.

I requested a service online. The website was very easy to navigate. I was contacted prior to the arrival of the techs by phone. They asked me what was wrong with my heater and I told them it was the display. They showed up ready with a display in hand and just replaced it. They were done in less than an hour. I'm very happy with AHS.

When I have issues, I call AHS and they take care of it. Recently, the belt was bad on the garage door. It was easy to submit the claim to AHS. It was awesome because I wasn't even sure if I was covered or not, but it was. Within a couple of days, they got someone to get ahold of me and they checked it out. They ordered a part. When the part came in, which came directly to my house, I called them. The next day, the techs came out and fixed it. American Home Shield really saved us a lot of money.

As far as the customer service of AHS goes, I'm satisfied. They get right on it. If I have any issues, they look into it right away. The only problem I had was they couldn't find anybody to fix my garbage disposal. I paid, and then they reimbursed the money. For my recent claim, the air wasn't working. I wasn't clear on how to do the settings. The young man came and showed me, made sure everything was working, took the temperature of the vents and told me that there was a setting that I had put in wrong on the wall. So he showed me how to do it, and it's been fine since.

So far, American Home Shield's service has been good. Any time I had a claim, they send a service company and they fix the problem. They do what they're supposed to do. Recently, the drain on our AC was clogged, and they sent an air conditioning company. They had to clean the drain, and now, it's all good.

American Home Shield's website is easy to use, and it's always been a good experience. One time, our air conditioner was blowing but not cooling. I called the repair people because it was a Friday, and they were out here on the same day. The tech had the part in his truck and he replaced it at that time. Our AC was fixed in five minutes.

American Home Shield's service has been a hit or miss. The actual technicians they send out are half the time terrible or don't even show up. But the other half the time, they're pretty good. Most recently, I had a microwave worked on and the technician had to come out twice. But that wasn't the technician's fault. It was a tricky problem. But he was good. It seemed resolved the first time they left and then it didn't work for a couple of days later. But it's been a week or two now, so we're good.

American Home Shield has been great so far. But 9 times out of 10, whoever answers the phone speaks very little English. There's a major language barrier. A couple of times, I've had to ask if I could talk to someone who can speak English. When I had a built-in KitchenAid refrigerator that broke down, they sent a tech out and he fixed it, but then it broke down again three weeks later. It turned out that my refrigerator needed three parts, but one of which was no longer available. So, the refrigerator had to be replaced. I didn't wanna go with the $14,000 for another built-in. So, I just went with a regular counter-depth refrigerator. I bought it and then I sent the paid bill to American Home Shield. Within five days, I had a check in the mail from them. So, it was great. I have the premium plan and they will pay for appliances up to $6,000.

I had somebody come out and look at my microwave and dryer. The microwave was blowing a fuse. The dryer was catching my clothes and tearing them up. I did a phone call to American Home Shield, and then they connected me with a contractor who then set up an appointment. I was given their contact information and name. They were great. They fixed the dryer and they replaced my microwave. I've had a good experience so far, and I would recommend AHS for your home warranty.

We've used American Home Shield twice and it's been good. I did the claims online then they sent me an email saying it was open and who was gonna contact me, and then the person that was coming to fix it contacted me. With my recent claim, the phone call was within 24 hours, but I work out of town, so because of me, it was a couple of days before the repair people could come. We had an electrical issue where something was shorting out. The repair people explained that it was arcing and they changed the boxes for us. I would recommend American Home Shield. It's a good value. I've never talked to them, but the emails and the service were timely.

Initially, the amount of areas that are under the contract was a good carrot because I was looking to cover as many appliances as I could, and American Home Shield was able to provide that. The coverage encompasses a lot of my devices. And the communication is also a good thing. The vendor was able to meet my schedule. The repair was done quickly. So, it was a nice experience. The device was not powering up. So, the technician came and opened the unit. Something related to the switch key did not work right so he replaced that part and he had to redo the grounding wiring. After that, the unit came back. He knew what he was doing. He had some struggles on communicating in English and I can understand that because English is my second language, too. But overall, it was okay. I would recommend AHS.

I had plumbing issues. The contractor took care of it the same day. Sometimes, American Home Shield sent me some people that were bad. But I could usually contact them and get a second opinion out, and the second opinion would usually be a good person. Read the contract, see what it offers, and go from there.

American Home Shield sent Safe Wire and they couldn't fix my attic fan. Safe Wire wanted to replace it and charge me a lot of money. AHS knew the situation. So, AHS ended up sending someone else here. They fixed the fan without having to replace it. They did it within 20 minutes. I like AHS. They do what they say they do. There's certain things that you have to be aware of that they don't cover. They cover the part that needs to be replaced, but they might not cover everything. So, you have to be aware that they don't cover everything. They do fix washing machines and refrigerators.

It's been pretty straightforward. When I had a claim, I called and got the service and it was taken care of pretty much immediately. The issue was one of the stove burners shorted out. The contractor came to assess the issue and then, they came in with the part.

Stay away from this company. Their "customer service" is terrible and good luck cancelling with them once you need to. I've been to the Better Business Bureau for them twice. Don't put yourself through it, there's plenty of other home warranty companies out there. Maybe if they clean up their customer service department, things will be better for them, but until then I promise they will see the company start to have a major loss of consumers, if they already haven't seen it.

Everything's been good. The only thing I don't like is when I tried to schedule a service, it was hard to contact American Home Shield directly to get them to select a different company. I had some fans go out on the back porch, and American Home Shield said that the company was supposed to contact me within 24 hours. The company didn't reach out to me, but that's not on American Home Shield. That's just the the local company they work with. It took about a week and I was finally able to get the company to answer.

In terms of the service, it's fine. You pay for a plan, and they cover certain fixes or replacements. I needed my washer fixed, and it eventually was replaced with a new one, but that came after 3 visits and 5 weeks of calls and issues. I also needed a new water heater, but still had to pay $500 because they needed to redo some pipes which was not covered. Overall, it's an ok deal, but unless you need service a few times a year, I don't really see it worthwhile, especially since prices went up unexpectedly. The biggest issue comes when you try to cancel the contract. You can do everything online, except for cancelling. I think this is so they can try to pressure you into not cancelling, and did they ever.

They do not honor their own contract. I need $2100 in HVAC work, and AHS is only paying $235. The "contractor" wants to charge me $1800 for the refrigerant only (10 lbs of R410a), that's not even the labor to install it or fix the issue! Call AHS and all I get is robot/scripted customer service. They should be paying me $1500, but are paying basically nothing. My regular HVAC said repair (without warranty) is $2100, and of that, only $200-$300 is the refrigerant itself. Got work done locally, who has R410a refrigerant at $65/LB!!!! I did speak with AHS executive offices, who says price can vary a bit like fixing a car; Well $1800 vs $450 is a lot more than a BIT!!!!

I have had AHS for 20 yrs. I have had SR for water heaters for 4 month. After dealing with dropped calls and not covering the product I decided to have them give me a payout. The company they sent seems like they trying to upcharge items that already exist and AHS won’t cover so my bill would be $1840 with them replacing the tanks. No thanks. I’ll contact my own person now.

After the review was posted the check showed up in the mail. I've added a star to my rating as it is finally resolved. Still do hope that something is done with the service - 8 months, hours of calls and 10s of broken promises cannot be a standard.

I have been a customer with AHS for 10+ years and have been pleased with their overall services (customer service dept., response time, service providers). I have referred AHS to many because of my satisfaction. Now, I have been disappointed with all of those areas in the past 2 years! However, recently there has been great improvement with the customer service department and their response time. But, the service providers they are contracting in recent years are non-professional in language, timeliness and incompetent in their trade (specifically refrigerator). I have had encounters with 3 different service providers for the same problem - and the appliance still has not been fixed in the span of a year.

I had American Home Shield a couple of years back and canceled as I had upgraded several appliances and systems and overall wasn't very satisfied with the quality of work from the contractors that they sent out. Every issue required multiple visits from the contractor to get the problem partially resolved. Recently, I had an issue with some plumbing in my home where a problem went from $375 to $1500 really quickly. As a disabled veteran budgeting and having some predictability in my finances is especially important so we decided that we'd give American Home Shield another chance. One of the big selling points for me with American Home Shield is that they clearly advertise on their website that they cover improperly maintained items and items without service records. I knew that I hadn't done all the service I should've done but that's part of why I bought the warranty.

I had loved this company for a very long time, through several home and more years than I’m willing to admit. Recently I was looking over bills and realized we are paying nearly 3 times what the typical rate is (and our service fees have been going up too). When I reached out to ask why, I was basically told they raise their prices every year because they raise their prices (to protect from unexpected expenses … what a home warranty does).

The dryer wouldn't start up and it got an error code. I submitted a claim online with AHS then I received an email saying who the contractor was, plus their address. Once I interfaced with the contractor, CTI, I shot them a video of what the dryer was doing, so they'd have an idea before they got here. AHS uses a lot of CTI and they're really good. The guy who came out was super nice. He asked what the problem was, took a look at it, and did this thing from there. Every time one problem was fixed on my dryer, it would throw new error codes. And everything I read about the dryer online says that this particular dryer is a super big issue with LG.

AHS has been a nightmare to work with. Every rep barely speaks English, the company they sent to fix my furnace spoke no English & AHS did not honor payout from my contract. The cash payout they offered was $1700 to replace a furnace yet the contractor they sent to fix/replace my furnace charged $1700 on top of what plan covered. I am highly disappointed with this company, don’t waste your money!!

Having AHS has worked for us and we like it. It's affordable and it sets you at ease. For our recent claim, the coils of our heating had gotten old and needed to be replaced. Julian's Heating and Air came out. We've had them out before. They had replaced part of our heater before and it was the part that was the air conditioner. We also had them do the heat pump as well.

We had two squirrels on the roof. I heard them scratching a couple of nights before I figured it out. I called American Home Shield, and they got ahold of Sears and then got back to me. The gentleman was very nice and professional. He had to go outside and pull something off the bottom of the house where the squirrels were coming in, and then he had to get a piece of the plastic underneath the bottom of the house and nail it on both ends of the house. It closed up. I didn't hear any more squirrels.

Terrible company to service people. No priorities to members with disabilities and who have medication in the refrigerator. They subcontract the worst of the worst third party companies to show up whenever and then when you request a business card or phone number, the supposed service person tells me he has no phone number to provide - he does not know it. How can you represent a company and not have a number to provide? Clearly, they did not want anyone to call them or follow up and AHS does not care about anything or anyone but your monthly payments and $100 service fee charged up front before they can assign incompetent people who do not listen to your needs, nor have any intentions in resolving emergent issues such as a refrigerator or AC. Mind you, A fridge which is needed to keep insulin for diabetics and meds for the disabled residents.

My girlfriend had American Home Shield and I asked her about it. She raved over it. I investigated it and I called them. I was quoted a certain price and then I went to their website and it was different. There was some confusion. I called and complained and they adjusted it. I decided that I would try the home warranty and so far, the experience has been very good. I could add on what coverage I want it to cover for a fee.

Using American Home Shield is more efficient than it was a couple of years ago. I called the number. Somebody answered. I told them the problem and what I tried to resolve it. And the rep said she would assign me someone. I said, “I liked the ones that had come before. I liked their service.” So, she contacted them. And I got an appointment right when I called her. I had no air conditioning. Saturday and Sunday, it wasn't that bad out. But Monday morning, the tech was there and he fixed it. I had a very good technician. He told me what he was doing, what the problem was, and made it so I could prevent it in the future. Told me what I should do on a monthly basis that might help.

I had issues with the HVAC system and the over-the-stove microwave and the techs were professional and knew what they were doing. The microwave issue was a little different and I had to wait a little longer for parts to be ordered. But it was great. The tech explained to me what the issue was and what happened the first time he came because I wasn’t here. Having American Home Shield is better than reaching out to different types of maintenance people or people who say they fix things and then can't. And you still wind up paying a service fee. I didn't have to pay anything extra to AHS other than the deductible. With my other home warranty, I wound up coming out of my pocket with over $700, which was why I tried AHS.