American Home Shield Reviews

I had a claim for plumbing and it was quick and easy. The technicians were professional and quick.

I had a leak in my hot water heater. American Home Shield called out a plumbing service that came and fixed it within 15 minutes. The tech was very professional, really nice, and compassionate from the damages that I had from the hot water heater. So he was very kind. I did request a copy of the invoice because my insurance company wants a copy of the invoice showing that the services were rendered and paid for so they can then go forward with covering the damages from the hot water heater. Anywhere Plumbing told me I had to refer to American Home Shield. I talked to someone in American Home Shield. They were supposed to be sending that out but they have not sent the email.

American Home Shield has been great. When we called, they had the tech call us right away. The service person who came out was very knowledgeable and real good. When they had to reschedule him to come back, I talked to the company and I told them how good he was and asked for the same tech. They were able to send the same tech back. So I've referred American Home Shield to a few people since we've had it.

My interactions with American Home Shield's customer serve was mostly good. But I've had a couple of bad experiences. American Home Shield needs to get all of their customer service back to the United States. Most of them never been in the situation and they have no clue what you're talking about.

My air conditioner was leaking under the unit out of one of the vents in the house. The guy that came out was great. He explained everything to me as he was going. He found more problems than was thought to be there because he double-checked everything. He did a wonderful job.

I had water and plumbing issues, and the claim went very well. I like that with American Home Shield I don't have to pay so much when there's a repair.

When I call in to file claims, I get ahold of someone super easy and quick. Sometimes, they even show up on the same day. It’s amazing. When I was in Sikeston, it was awful, though. It was hard to get somebody to show up in a timely manner and usually, it takes a few days. But the techs usually get right to it. They don't dilly-dally around and they find out what the issue is and get to work assessing it.

We had to cancel our old service and transfer it over to American Home Shield and the previous guy told me what the billing would be was not the truth. So, we had to work through that. He said they were going to give me the first two months free to switch but then we got billed. I had to call back and ask what was going on with that. He said he would have the guy who wrote this up call me back to discuss and he never did. We're just going to wait and see what next month’s billing looks like. So the experience has not been positive. But the rekey, which is all we’ve done, worked out smoothly.

The dishwasher was leaking. The first mechanic said that some kind of pump went bad and that he said it was okay to use. So I continued to use it, but then it started to leak. The third mechanic that came out said that the inside box was warped. American Home Shield finally sent me a check saying that I need to replace it. So it took four tries to get some kind of conclusion and it was the only thing that was upsetting.

The electrical system of the refrigerator was telling the icemaker to do weird stuff and it was telling the water dispenser to shoot water out. One morning, I woke up and my kitchen floor was flooded. The repairman was awesome. He was here five times. He kept changing out different components to see if he could fix it and it was like a challenge. He finally replaced everything he could but it still wasn't working. He was very concerned and I could tell he wanted to get this fixed. He was very nice as well as the lady who worked in his office. She would send him between calls to my house. They were very understanding and I appreciate them a lot.

AHS is fantastic. They send me other contractors than what they used and stuff and I always get a second opinion through them. Also, they're great because if something is broken beyond repair, they replace it. I had a claim where Integrity Air & Heating came out and they were fantastic. Something in the furnace broke and I've had different companies working on it. One guy took a bunch of pictures and said that oil is spewing in there and this needs to be replaced. Somebody else said the furnace might have to be replaced. But Integrity said they were trying to make money off of me and that he just needs to replace a part. He did and now we have heat. The only thing I didn't like was our dryer replacement. We got a replacement through AHS and we're not thrilled with it. I really liked our old dryer. I wish I could have chosen something different and they had a few more options.

American Home Shield has been very helpful over the years. Since you can't predict when things go wrong, it's always nice to know that it's a set amount when it does. Because you never know where you're going to be financially at the moment.

I had a heating repair. Some element came out and the tech had to replace the board. The timing was pretty good and he was able to take care of the problem. He didn't have the part with him, but he came back the next day and fixed it. Everything is working perfectly now. We've been very happy with AHS. They have a strong process and follow through.

This toilet was not filling and when I would flush the other toilet, it sounded like this toilet started filling. I didn't know the connection between the toilets so, I just had the repair guy check all three toilets in the house. He had to replace a couple of parts in the main toilet, which was the one that wasn't flushing but the other toilets were okay. He also fixed my garbage disposal. He has come before and he is wonderful. He’s very calm, quiet, respectful, professional and listens to what the problem is. My dad has the same insurance and we want him to be the one to come. He gets the job done. I'm very satisfied with American Home Shield. It's just expensive for me, a single person.

I had Home Shield before in Woodland Hills and decided to have it again when I purchased a new house with my son here in Oceanside. This time, I am not really satisfied with the warranty. I don't know if because this is a senior park and it's a situation with a mobile home, maybe they are not qualified for it. But I spent more than 300 in just two weeks because every time I called, it was $125. The problem is still not resolved.

My stovetop and washer were broken. The stovetop stopped working and the main board of the washer was broken. I tried to submit the claim on the internet. The claims process was very easy, but it was somehow confusing. I didn't know I have to pay $85 for the services and I was unsure. At the very end, I called customer service to make the appointment. Other than that, AHS is convenient and makes you feel more comfortable.

The blower motor and the air conditioner went out and the initial service call was quick. The problem was identified on November 4th and the job got approved on the 5th, and the techs showed up on the 6th. I saw where American Home Shield authorized the part to be ordered but when I called Emerald Coast, I was getting in return that it was AHS ordering the part. I got frustrated and wrote them a nasty little email because we were with this fault for over a month.

AHS wrote a contract and they quoted the price. I paid the price at closing. They came back and said, "We didn't charge you enough." So they went in and took more money out of my account without discussing it with me. They didn't call me. They just started dinging my account. I called them and said, "What are you guys doing?" They told me, "You didn't pay enough." I said, "You got a contract with me." They sent it to whoever they sent it to, and they said they're gonna refund the money. But instead of refunding it, they took more money out. They did it for three months. Until they got what they wanted to make it to the contract level. Because they internally made a mistake.

Everything has been remarkable and on point with AHS. Recently, the hot water heater stopped heating the water and AHS sent someone out to take care of it pretty quickly. The techs were wonderful. They did the job without any hesitation. They didn’t have any questions. They knew what was wrong and they just fixed it.

My AC was not cooling and I have no more issues with it. The tech was professional. It was an excellent experience with American Home Shield. I've used them maybe half a dozen times and I've never had to call back or complain.

We had someone come out to change the locks on our doors. That was something we were told we could do for free once we signed up with American Home Shield. The communication was good. After we put the claim in, we got a call that Tuesday to get on the schedule then a technician came the next available day. He gave a window. He came within that window and called to let us know he was on the way. When he came, he was very good. He helped us out with some questions we had. He was here no more than 20 minutes, and we were able to get our key copies.

I have a side entrance that has a light outside and it lost power along with the outlet. American Home Shield assigned an electrician within not even 48 hours. The contractor called me and booked my appointment. The electrician came just around 6:37. But it took him no more than an hour to go through the house, check the outlets and pinpoint where the breaker wasn’t improperly labeled. He was nice enough to tell me that we would do a quick run through and I could tell him where things were going down. He didn’t label it, but at least he let me take notes too and when he pinpointed what was needed, he kept going through the house and found what he needed. In under an hour, he found what the problem was, and my issue was fixed. He was super awesome and cool. He was a talker and knew his stuff.

American Home Shield is prompt, and normally very efficient. I had a contractor come to look at a washing machine. But they weren't able to do anything because it had rusted. I also had another contractor check the furnace and had to repair something. The claim went well and fast.

AHS offered a discounted regular check-up on heating and furnace for winterization. I did that and they found that there was a leak and required the furnace to be replaced. They had the contractor replace the furnace and they covered the cost. There were a couple of things we needed to do to the room to bring it up to speed that I covered but that was reasonable. It went rather quick as well. This was all happening over the Thanksgiving holiday and it all took place within a matter of three weeks. Also, the tech was really friendly and helpful. I just had surgery at the time and he was really accommodating. He showed me pictures of what he was doing down there and what he was seeing.

The plumbing was not working in the bathroom and the washroom. When the wash load in the washroom which is next to the bathroom would drain the water out of the washing machine to dispose of it, it would back up the toilet next to the washroom. The first contractor came out but it's still not working. So I got another company to come out. The first contractor said they had to pull the toilet, and the toilet wasn't covered under the American Home Shield.

My washing machine wasn't draining. Also, something with the cycle was going on with it to where it'll stop. The tech asked me a couple of questions and said I have to get a new motherboard. But he said the unit is repairable. He asked me if I was covered on AHS and I said, "Yes, I am." He said, “Well, I can put the repair in. We’ll put the part in to get it delivered, but we don't know when it’s gonna get to us to put it back in. But I can go ahead and put the thing in.”

When I had done some laundry and I went to open the door on the washer, it dropped. I called AHS and getting through to a rep was easy. But most of the time, it's really difficult. The rep told me the service I needed was covered and about who would be doing the repairs. The techs who came out were great and they fixed the door. All in all, sometimes, my experience with AHS was not very good. But at other times, it was great.

We needed our washer serviced and we made a claim with AHS. The service was super quick and the guy was super nice and professional. Everything went smoothly. With AHS, I don't have to pay $800 to $900 to fix something or have it replaced. The cost of their service is also fair.

I've had AHS for two years in my personal property. They offered a free key lock change and I had it done this week. It was excellent with the tech they assigned.

I usually submit claims by telephone and it's usually automated. But when I do speak to somebody, it's fine. I had an issue with the ice maker and they sent out a tech who had been here before. He's a terrific technician.

Having a warranty is peace of mind and AHS reps have been great. My most recent claim was when the refrigerator was not cooling and the tech that they sent out was good.

They repaired my dryer when the heating element was out. It went great. The contractor was highly professional. I'm very satisfied.

I sent in a claim online for the dishwasher. American Home Shield told me they were sending out AG Appliance Repair and I was concerned because when I looked them up, it looked like a mushroom cloud. But I gave it a shot and the tech was excellent.

It's just me, so having American Home Shield is easy and reliable. They always send out quality technicians. And customer service is always excellent. We've been very satisfied with them. Everybody should carry them. You need the protection, even if you don't live alone and you have a home.

Everything I've called American Home Shield on has been taken care of. I had to get a dryer, cooktop, refrigerator, an AC condensing fan, and a new wall oven repaired. They work in a timely manner. The vendors they have been sending have been top-notch instead of scabby.

AHS has transitioned over the years. I have six policies with them because I have a bunch of rental properties so I use them all the time. AHS has steered you to use online, which is efficient. There are very few times that I have to call in. I discovered a couple of years ago that calling into the direct number gets you nowhere. There were times where I was on hold for hours. Then I got a call back from American Home Shield and I ended up saving that number, which gets you to somebody quickly. It's not their broadcasted number on their website. I no longer use their main phone line. I use the alternative one that I'm sure I'm not supposed to have. It works. If you call their main number right now, you will be on hold for hours. I've had emergency calls before like a water leak which was causing $10,000 worth of damage in the house and I needed someone now, not in four hours. But other than that, they're efficient.

We have used American Home Shield for quite a few years now, and we've been very happy with it. It's nice that we don't have to worry when something breaks, how much it's gonna cost to get it fixed. Recently, they had a man come and look at our microwave that died, and he was excellent. He had to order the parts, and as soon as the parts came in, he was right here to fix it. It's worked perfectly since.

I had problems with my toilet, and the plumbing company came out quickly, but they need to do a follow-up. I'm waiting for that to be done. I had a problem with the second claim for my refrigerator as well. It was outsourced through a division of Sears, and the appointment was made at a distance, at least 10 days off, then it was rescheduled through an email notice without any conversation with me. I had to contact American Home Shield to get a second company to come out and take a look. It took the second company a few more days, but it was quicker than with Sears.

American Home Shield's process is very easy and they've been really great about helping us with repairs. We had a claim for our upstairs shower. Sirius techs came out and removed a large hair that was clogged in the shower. The shower is working properly now. There were also two toilets that weren't flushing completely or immediately. The techs changed the handles on those and now they're great.

Our heat pump in the backyard was icing up and not defrosting properly. I did a claim online for it, which is great. It's super easy to do. Techs came out within two or three days. They were very communicative and they answered questions. They had to replace the control panel and that was done within an hour or two. American Home Shield is super easy to use. It has covered us for a couple of other things too. It's a good thing to have.

AHS has been very good this past two years. My JennAir gas stove stopped working. I called them and they assigned me a contractor right away. The contractor called me within 24 hours and set up a time to come, which was two days later. I called on Friday and they were here Monday. A young man got here promptly and got to work. I showed him what was wrong. He quickly diagnosed what was wrong and fixed it. It was an easy fix, but something I had not thought up to troubleshoot myself. He was done in 30 minutes. He was a very polite young man. It was a good experience.

When I put the claims in, they called me within 10 minutes and told me they've got it dispatched. There were lots of communication. I'm waiting for the oven to get fixed and I also have a pool to fix. Everything was good with the technicians, so I'm very happy with them. I hope we get to use them again if we have another claim.

I had a microwave claim to American Home Shield. The gentleman who came was very good. He was very helpful, and he was fast. I enjoyed having him in my home. I really liked the way AHS replaces things now. The only thing that I was really unhappy about was, in the past year, I had to have the hot water tank replaced and it was a big surprise to find out it cost me over $800 to have it installed. Also, the fella that came out told me it had to be vented out outside of the garage. Well it was in the center of the wall and that had to be piped quite some distance. However, when they came and did it, they didn't do that extra stuff.

I called American Home Shield and told them that there was water that was leaking in my kitchen. I couldn't tell if it was the refrigerator or if it was a plumbing issue. They said it made the most sense to send a plumbing company, Plumb Genius. If the plumber would say that it was a refrigerator issue, then they'd send the refrigerator person. They said they wanted to make sure it was not a plumbing problem first. Tim from Plumb Genius came and looked at it. He said it was not a plumbing issue. He said that they would submit that to American Home Shield. I contacted American Home Shield and they said they were sending a refrigerator person. The refrigerator person fixed the fridge.

The garbage disposal was leaking. I submitted the claim online and the website was a little frustrating because I signed in and it wouldn't take the actual request. It was grayed out. So it was almost like I shouldn't have signed in, and I should have just hit request service. But I was able to figure it out that way and get the request submitted, which was really odd. The technician was on time. He called when I didn't answer the door and I didn't hear the doorbell. So I appreciated that he didn't leave. Then he was in and out really quick. Everything works great since.

I had claims for the garage door opener and my furnace. Both of the techs who came out for them did very well and they knew what they were doing. They were in and out pretty quickly, too. The furnace guy got it started again, but then double checked it. And because he double checked it, there was a part that didn't kick back in the second time. So he replaced it. I was pleased that he did that, rather than just getting it running and walking off. As for the guy with the garage door opener, he came in quickly and the service was pretty simple for him. It wouldn't have been for me. I pretty much knew it was the belt, so I told him and he saw that it was. He headed out and replaced it, then he was gone within a few minutes.

There was a ground faults circuit that had a bunch of plugs on it that was failing to reset. Started rather sporadically, so we called American Home Shield out to send a contractor look at it and diagnose it. And it was a bit more involved than just an outlet. The contractor came very open-minded, listened to the whole history of the issues I was having. I’ve met with contractors before that were like, “This is what I think it is. So just stay out of my way.” But the tech was very open and listening. And took the time to go through and troubleshoot and not try to rush it. It turned out to be a larger issue. So, he had to do multiple trips.

One of the burners wouldn't turn off. I was cooking and I tried about seven times before it would turn off. The tech was very professional. He checked everything out and had to order a part. He told me about how many days it would be and then, he came back and fixed it with no problem. He even cleaned behind the stove.

Our sump pump went out. AHS had someone come and replace it. The tech was a little quiet, but he was very nice. He was also very fast. It's working great now. AHS has always been really good to work with.

I've had several little things that had to get fixed through American Home Shield, especially right away when I moved in last year. So, it was nice to have that service. I had a place to help me find someone to use. Then, they came really quickly and were able to resolve the problem. For me, it was generally not much out of pocket. I just had to pay that $100 fee. It was awesome how quickly they were able to get somebody to come out, which I really appreciated. The one that stuck out to me was the claim for the garbage disposal we had replaced. Somebody came right away. Sometimes, it could take weeks to get somebody to come out.

AHS is a great company. Just like every other company, you have a few hiccups here and there. But they're fairly good over the five years I've had them.

Getting through to an American Home Shield rep was fairly easy. It's two or three things that you have to go through. Overall, it was not bad. We did the fall checkup for the central heat air unit and the contractor found out that the heat exchanger was bad on the unit and the other parts were not in the best shape. He contacted American Home Shield and they sent out a whole new unit.

When the guy first came out for the washing machine, we didn't have clothes in there for him to look at it. It was shooting water out, but it wasn’t shooting a lot of water out. But when we put clothes in there the second go around, the guy said, “Oh, yeah. Sorry. We got to order a part.” The clothes are washing, but they were smelling sour, and it wasn’t enough water getting into the machine. This last go around, the contractor has been pretty good. But I've been quite surprised of American Home Shield's response. In the past, when you call American Home Shield out, it's like they're just trying to get the contractor into your house, and then they’ll go back and refuse service and say that it's not covered just to get the contractor in the house to upsell y’all some stuff. American Home Shield is hustling my monthly payment. The last two calls I had with American Home Shield have been fairly decent.

American Home Shield was better before and wasn’t as expensive. Now, you have to pay $75 for the guy just to come out to look at stuff. It's also hard to get somebody to talk to a person and you have to wait a long time. You could call in a claim, like I did for the toilet, but I couldn't tell the rep about the other stuff because it was automated and she wouldn't take the other stuff. So, I had to call back and tell her that there were other things I needed a plumber to look at. Then, I had to stay on hold.

We had our hot water cut off on our sink in the kitchen. Then our icemaker in our refrigerator started freezing up. We had to pull it out about every day and pull a chunk of ice out. We also had an electric oven that went out. The guy that came out and looked at it said it was a heating element that shorted out. It sparked a flame, so he had turned it off. We had the plumber come out for sink. His name was Zach. He was a super nice dude, very knowledgeable and informative. He’s gonna put a new faucet in for us. He had fixed the hot water to where we can use it until the part comes in. We couldn't ask for a better technician. He was very attentive to what he was doing.

It took three days to get someone out for the furnace. But that was because we had a holiday. It did take four visits and two different companies to solve it. Technically, it was three companies. I called the first company as soon as they were assigned, and I described the furnace to them. They said, “Oh, no, we don't do those kinds of furnaces.” So they dropped immediately and they never came to the house. The second company came out twice and tried a lot of things. But they gave up. The third company came out twice. The second time was to install a part that had a crack in it and they resolved it. But this is my normal experience with American Home Shield. I've been with them for years and years. I go through multiple companies, multiple visits, and then we get to resolution.

We decided to have an inspection done before the winter started coming in. We would turn on the heater, but it wasn't that warm. And there was an American Home Shield advertisement for, “Hey, have a home check. Have a system check before the winter really comes in. If you want this, pay now. We’ll put it through your card that you have on file. And for $75, they'll come and they'll do this, this, and the other thing." So, we did.

My most recent claim was for the furnace. AHS got a technician out here pretty quickly and the tech was great. There were parts that needed to be ordered and once that came in, they called me up and said if they could come out the next day to install it. Overall, it took five business days.

The microwave wasn't working and the tech had to order the parts. Then he had to come back and replace the parts. After that, he had to come back again and do a sparkplug to make it work. He came in four times in total but he got it fixed. He was so nice, very calm, very easygoing, and respectful. Also, he always came when he said he was going to come and did what he said he was going to do.

The thermostat is not talking to the unit and I have to unplug it in order to turn the fan off. But the unit still works. I called American Home Shield and they sent out Right, LLC. The gentleman who came said that the motherboard needed to be replaced. But then he said an upgrade on the gas pipe is needed and alluded to the fact that the house should have never passed inspection, which kind of steps on the toes of my realtor and the inspector who came out. So I still haven't gotten it fixed because American Home Shield said that I have to pay the $900 recommended repairs. Otherwise they won't get the motherboard replaced. But I've only been in the house nine months, so the realtor reached out to her field rep and she was going to make some other calls. But with the holiday, everything is behind. So I'll pick it back up this week if I can.

The contractor had a rekey service through my warranty and it was $100, which wasn’t bad and I booked it. American Home Shield took care of everything else and the guy came out. He was a nice guy and got there when he could. I told him I have to leave for work soon because he came at the end of the time and he got it done within half an hour. He did a good job. I had the front door, back door, garage deadbolt and doorknobs done. It's hard to tell with the cold weather if those locks stuck together. I’m not sure what’s going on with the garage door and I thought about reaching out to the people from Galesburg that did it. But besides that, I haven't had issues. AHS picked great people for me and it went well.

When I call and send in a claim, American Home Shield handles it and sends out a tech.

I made an online service request and American Home Shield gave me one person. They were coming much later. Their reviews were bad so I called American Home Shield and the lady was very helpful. Around 10 days after I made a claim for a heating issue, a technician came and he was very good. The repair was done on Tuesday and so far, the unit has been working well.

American Home Shield has sent out three technicians for a leak in my ceiling in my kitchen. More often than not, it's been frustrating with their customer service. It's incredibly hard to get ahold of a manager. This leak that I've been having has been going on for at least a month and a half now. I've asked for it to be escalated twice. When I ask to speak to a manager, some customer service agents say it'll take either 24 to 48 hours, but no one calls me. I've connected to two managers at this point. Some of them say that they don't have an escalation department, but some of them say they do. It's very confusing.

My toilet was leaking and the contractor fixed the leak. So far, American Home Shield's claim process has been so good and very easy. Their contractors were very professional, and very, very nice.

The dryer wasn't spinning. According to the technician, it needed a new motor. He fixed it and he was great. I normally call American Home Shield when I have a claim and the process is really good. But when I put in a claim for my air conditioning on the portal, there was not a spot to put that I have two ACs. But there's a spot to put that you have multiple toilets or other things. So I did the claim and then they said, "Oh you need to pay us another $100 for the other AC."

TBL Appliances, the contractor, came for the microwave, which had a spark and caught fire. They had to replace it and I was impressed. They did it the same day. American Home Shield’s contractors were great but I had one where I had to complain they said they were gonna take the people off of their list. The experience was horrible. It took almost four months to fix my refrigerator. I had been telling the contractor that it was the compressor because I've had that problem in another refrigerator. These people came to my house for about four months and never fixed it. I ended up calling LG and they came over and said that I was the compressor. They would be ordering the parts and they would be out. LG fixed it in less than a week.

The contractor for the refrigerator as well as the one for the disposal were great. But the plumbers have been hit-or-miss. They usually have to come back several times to make sure that it's fixed, but I always place another claim if it's not. Even when something doesn't go right and you place another claim, the contractor comes back and you don’t get charged. So, my experience with American Home Shield’s services have been very good.

In 2017, the furnace went out. American Home Shield replaced the whole furnace, which can be really expensive. They pretty much took care of the whole thing. Connett came out recently for the furnace. The furnace was short cycling. There's a flame sensor thing. Apparently, they recommend it be cleaned once a year, and I didn't know that, so it hadn't been cleaned. It had gone bad. So, they replaced it. I put the claim in on Sunday morning, and Wesley was here Tuesday morning. He was so nice and so professional. He was awesome. The claim submission process was really easy. I only just had one issue with them. I had scheduled a service call, and then it turned out that I was wrong and I didn't need it. I had to call and get them to refund the $75 service fee. They took care of it that day, and it wasn't a big deal.

I just signed up with American Home Shield recently, and my plan starts in January. My previous home warranty provider increased on my rate. I shopped around and saw that American Home Shield offered more service for less price. I signed up online and it was super easy. The website is very user-friendly.

It's been a couple of years since we've had American Home Shield, and I got a dishwasher out of it. They had my furnace work again as well. They sent Fast Response Heating and Cooling and they were very pleasant. They did their job and they got us up and running within 20 minutes.

We had a repair covered under the warranty. But the first company that was sent out wrote it up incorrectly. The way that they characterized the repair, it would not have been covered under the policy. I spoke with a representative at American Home Shield and he said, "You can request a second opinion and that will probably correct the problem," and it did. It took a little longer, but it wasn't the fault of American Home Shield. It was a problem with the first contractor that came out. I'm satisfied with AHS.

I had its ups and downs in some ways, but for the most part, AHS has worked out for us. A couple of times that I called and needed to cancel service because I was able to fix it on my own, I never got a refund with my money. That turned me off. But other than that, it's been good. We had a drain line clogged up recently. Mr. Rooter Plumbing Of Abilene came out. They were good. They were able to fix it that day.

It took five days to get someone out here for the garage opener. It wasn't a whole week. I just had one incident which was the first time I called American Home Shield. It was the air conditioner. It took over a week and I was dying in the house. It was 90 out. It took a long time. So, I had to call someone individually. But after that, I called that thing twice and it was good.

Something had broken inside the garbage disposal. The tech already had the part in the truck, and he brought it inside. He was very friendly. Overall, American Home Shield is wonderful. I call them, and they come out, and know what they're doing and fix it. I'm happy.

Everyone I talked to was very nice, but there's something wrong with the system that is not working. This is the first year that we're using American Home Shield, and this is the year that I'm gonna decide whether I wanna go on or not. Right now, it doesn't look good. We have a water heater that is not working. It just randomly shut off. So, I called AHS and explained what was going on. The breaker tripped off. So, I turned it off and turned it on, and it started working. But the next time it didn't work. AHS said they would assign a plumber. The plumber called me and I explained him the same thing. He said, "Oh, this is not something I can do. This should be something related to the electricity, because if it is shutting off, there's nothing I can do." I called them back, and he also reported that way, saying that there was nothing he could do. It should be an electrician.

Everything was professional. I would highly recommend AHS.

The garbage disposal wouldn't come on. I called the 1-800 number and submitting a claim with AHS was easy. Their rep gave me the contractor's name and a contact number. Then, the company that came out put a new garbage disposal in and they were excellent. So far, my experience with AHS has been good. They have better rates than my last warranty company and I would recommend them.

I did a self-clean and then, everything went out. And the oven door locked and I could not get it open ever again. I tried resetting it and everything possible but it just would not open. This was the Monday before Thanksgiving so I did not have an oven before Thanksgiving. When I called American Home Shield, they sent a technician out to take a look at it and he determined that it could not be fixed. American Home Shield replaced my stove. It's resolved and I have a better stove. They did a wonderful job. The customer service was excellent every time I talked to someone.

My washing machine and dryer is not working and the tech changed the thermostat in the dryer but it didn't work. So, he came back and suggested that I get a vent cleaner, which I did. I paid $200 out of my pocket because it's not covered, and that didn't help. So, this is my third call to American Home Shield and the third attempt to come out and nothing has been done. So, I'm not happy right now. Prior to this, the technician who has been coming out has been great. AHS is good. But I just want my stuff fixed.

My recent claim was to have an electrician come to the house. It went well. And the guy was able to fix the issue quickly.

American Home Shield has been good over the years. They've been prompt in getting back to me and coming out for service. And the price is reasonable. I log into my account, and I can request a request to repair. It's straightforward. The contractors I've had have all been good.

My wife was using our Whirlpool jetted tub for therapy for her knee. When the switch went bad, American Home Shield solicited Steven Mills Plumbing out of Jacksonville, North Carolina to come out. They sent a technician out and from his diagnosis, it was the switch. He took my switch, never brought it back, and said he was gonna order one. But I never received the switch. Steven Mills Plumbing sent another technician out. He took photos of the unit and said they could fix it. Two weeks later, Steven Mills Plumbing called, contacted American Home Shield, and said they could not fix it.

When we have an appliance or something go out, instead of us calling a service provider which usually costs us hundreds of dollars, we can be assured that we get a contractor that's been approved by an agency and we only have to pay $75. That is a benefit of having American Home Shield. Right now, we're having a water heater problem and our water heater is being replaced for our $75 deductible. All the contractors that have come to our house say that we've got a really good home warranty program. It's good when you have a contractor that thinks that they're working for somebody good. I've just been pleased with American Home Shield and I would never go anywhere else, even if it was a little less because I can count on them.

There was a piece that was broken in the refrigerator. And a bar fell down, too. The tech had knowledge of the system. He was able to come in and replace the bracket. And he was able to put that bar back the same day that he came in. Also, he had to order the part. But once that came in, he fixed it. I'm satisfied with the work that American Home Shield has done. But I'm not satisfied that every year it goes up.

The tech came out pretty quick after I submitted the claim. But when my refrigerator was messed up, it took me about four months to get a new refrigerator thermostat put in. The other issue was the AC unit, which took a while to get it delivered.

I have about six policies with AHS because I have rental properties and I have them for 20 years in my own home. Occasionally, they'll fix something that's major and that's great. But lately, I've noticed more and more that I have to ask for a second opinion, then the second opinion fixes what's wrong. I also found out that if they have decided that they do not want to fix something, they will disqualify it from ever being fixed until you can prove that you have fixed it outside of the plan. For example, I have an old refrigerator and the freezer motor wasn't working properly. Somebody came out and he said that the outside door was bent and it looked like it was abused. But I told him that we've never moved this refrigerator at all since we moved into the house because it's a built-in. He then said that he couldn't fix it and he went away.

Any time we switched from AC to heat, it would pop the main fuse. The tech had to replace the transformer and this was done in 45 minutes. He was friendly, very polite, and straightforward. He did his job and confirmed the unit was working. A home warranty is definitely worth the investment.

American Home Shield's customer service is good and they're fast in getting the technicians. But the service fee can be lowered. Recently, I had a claim for my dryer and the tech who came out was very good.

We had a crack in the bathtub and there was leaking into the ceiling in my dining room. A tech got out here within the next day and looked at it. He was fine but there was nothing he could do. I called American Home Shield and they said the claim was denied. I would have to pay for a bathtub. I wish they would just pay for my water damage. It’s supposed to be covered in my insurance pay for water damage. I didn't know there has to be a broken pipe for them to pay for it. A little bit more clarity on what is and is not covered would be great.

I had American Home Shield back when I was in Tennessee, some years back. But when I came here, I had another company and their speed wasn't good. So, I went back to AHS. They're the better of all the warranty companies that I know. When my wife turned the garbage disposal on, she heard a noise. We heard something rattling inside of it. When she heard that and checked, she realized the blade had just come loose. So, I called AHS. Initially, I spoke to the computer that asked me what was wrong. They told me who the company would be and gave me the number. I got a call. Not that long after that I have an appointment. The guy was cool. While he was fixing it, him and I were talking. He was nice, very professional and knowledgeable. He got it done in a quick timeframe and that was it.

The fan wouldn't turn on when the igniter was hot. The technician went through the standard checks, ran through everything he had to do, and it came back on. It was good service. With American Home Shield, I have protection on my expensive stuff in the house. I appreciate how easy the process is.

The cost is going up too much. When I add up what I pay in total versus how often things break, it's almost the same as when you say you don't need their service at all, and you'll just pay out of pocket. It took six months to get a microwave. The vendor that they used was a joke. We live in the country, so getting out here is a drive. They say they’d show up but didn’t a couple times. Then they showed up but we didn't hear anything for a month. But for the washer that went out, the experience was A+.

The plumber came to my house, addressed my issue and was thorough, so I liked him. The problem was resolved that day. But on my first experience with American Home Shield, I had issues with the air conditioning contractor. They had to come out at least three times and I didn’t feel too good about that. Also, AHS charges you before the technicians even come out to your house. They should charge you after. But I’ve saved money overall by having a home warranty. When the plumber came out, AHS saved me from taking out more money per visit.

I had an electrical problem. The tech that came out was great.

My toilet was leaking. The first contractor that American Home Shield contacted never got back to me. I called them and I couldn't get an answer. Their mailbox was full. You couldn't even leave a message for them. So I called American Home Shield again and they said they would call somebody else. That guy came that night to do a band-aid fix so it wouldn't be leaking all over my floor and my cabinets sucking up the water. Then he came the next day and fixed it. So I was very pleased. I only had one problem with American Home Shield and that was when I called them about my air conditioning. I didn't like what they did there. Otherwise, everything has been good. I'm very happy with them.

I’ve carried AHS with me for a good 15 plus years. Then I sold my properties and rented for a while. Then I went back and bought another property and had AHS again. I sold that property, and when I bought this property, the seller wanted to go with another home warranty. We went with the other one and had them for a year. I was totally dissatisfied beyond belief. In order for me to cancel it halfway into it, it was going to end up taking the whole thing, plus I had to pay a penalty. We waited till it ran out and went back to the people that I know and trust, AHS. They relieve all the stresses. Sun Powered Solutions recently came out for my heater. I did my service request with AHS and within 10 minutes, they were assigned to the claim. I love AHS. I put it on my mom and dad's home, and it has been fabulous for them as well.

American Home Shield sent me a good contractor to fix my heating and he did it. He was quick. It was the next day. So, I was very grateful for that. I'm happy with American Home Shield and I plan to stay with them. When you're elderly, it's a great comfort to know when something stops working, you can go through them. My premiums have gone up, and I just hope with me being retired and on a fixed income that I can stay with it. I would like to see that be a factor in the future with them. When you're on a fixed income that maybe they would give some consideration to the elderly.

City First Electric came out for my ceiling fans and they were excellent. I also had a claim with American Home Shield for the HVAC. We have no heat and we're like icicles in our house. The tech already came and there were a couple of parts that were down so I gotta call because they came up with an estimate. But I have the highest level of service with him. It's a little bit out of pocket, which is fine. But we'll see what happens.

I like that American Home Shield comes in and replaces anything that could be broken, and if they can't fix it, they'll replace it. Like they did with the heater, which is great. But if they replaced it and still didn't work, that's out the door. The first visit, the tech decided we needed a new heater. He went ahead and they ordered it. He came back and put it on but the water was still not working. So we called him to come back and check. They replaced the upper left element because it was burned. And this is a brand new heater. But it still didn't work. The hot water wasn't coming. It was only for a bit. And it went away. The tech came back and said there were some cables loose on the heater. So he went ahead and patched it up with tape. He showed me pictures of what he did. One of the things were burned.

There was no power on the dishwasher and I could smell something was burning. The guy from Elite Appliances was great and did a good job in diagnosing the problem. So far, it's been a great journey with American Home Shield. But last year, while renewing the contract, I was promised a discount. The customer service said that $100 gets deducted in the monthly but that never happened. I didn't get time to follow up on that.

We had an issue that said our heater wasn't working attached to the air conditioning unit. When the vendor that American Home Shield assigned came out, they found a short and they refused to do anything else. So American Home Shield switched it from an HVAC to an electrician. He came out and did the job. But whatever he did wasn't enough to complete the process because the HVAC vendor came back out and said, “Well, he did the work right. But there was only one leg, which is 120 volts. And it needed two legs.” They couldn't finish it, so then they had it transferred back to the electrician. They finally came back out, fixed it, and put another leg in of electricity. Then the unit worked, and it's been working.

I use American Home Shield for convenience. I had AHS on an older house. Their contractors used to be grumpy. They thought, just because we were buying this home warranty, we wanted to get it for free. I could tell they made less money if they're contracted with AHS. But the contractors in general have been way better over the years. Recently, the heat went out. The tech was good. He got it fixed the same day.

Once I call the reps, they call someone for me to come out. The contractor did a beautiful job. They fixed the unit the same day. The technician that I ran into was very pleasant. The problem that I'm having is with American Home Shield. When you need something done, it takes too long for them to come around for you. You can call out for something. But after they get your money, they drag their feet. You pay every month for stuff to be done. And how often do you get your stuff break down? I'm thinking about trying to find another company. And I’m not the only one having that problem.

American Home Shield is very good. I've had it for about 25 years. You get a good person to come in usually.

I have two open claims. One just was completed, which was a repair on my washer. And one we're working on with my HVAC system. The washing machine claim, American Home Shield got somebody out here within four days. They did the referral same day, but the company couldn't get out here right away. That was within four days. They had to order parts. It was approved within 48 hours. Parts were ordered. And the unit was repaired the following week. So start to finish, it's nine days.

Every time I need something fixed with AHS, there’s always a problem with them. My recent claim was for my furnace that wasn't working. I paid the $75 for somebody to come out to fix it. They came out and fixed it. They found another problem with it but they wanted me to pay another 100 for somebody to come back out. My hot water tank went out too. I know that I had to pay the $100, but I was without a hot water tank for five months and I still ended up having to pay out of pocket to get it fixed. Even though they gave me my money back, it still took a long time for them to even find somebody to come out. But the vendors were alright went they came out.

I made claim for the HVAC system, and the individual came out and troubleshot it. Fortunately, he had the part in his vehicle and was able to fix it on-site. So I was very lucky. I did the claim through the website. I've never done it before, but it was pretty simple. Within the next day, American Home Shield said, “If you are not contacted by this point and timeframe, here's a phone number. Contact the professional that we have scheduled to come to your home.” I went back on the website and it was odd that there was no tracking information.

We had a leaky hot water heater. Somebody who lived in the house before us had had problems because the drywall was all torn up. But we didn't realize there was a problem until we went out there one time and it was leaking. I just called American Home Shield and they were wonderful. I log into my account and submit a claim online. It's user-friendly. I'm able to get on there and find what I need and do what I need to do and get off again. AHS sent me the contractor’s name and their phone number. They even sent me the name of the young man who would be dispatched to my house. That was great. Their coverage is wonderful. They are very professional, quick, and thorough. They send you all the information you need. They follow up with you when you're done. I love the whole process.

The refrigerator was falling apart. The plastic on the inside and the shelves were all breaking off. The contractor came out and then we had to wait for parts. But they got the work done very fast.

My appliances were getting older and I had heard good things about American Home Shield. The plan is great and it has worked super for me. I would tell others about the experience I've had with American Home Shield and tell them that they should check them out and use them. I used the service when my ice maker was freezing up and wasn't distributing ice out. I sent a request to American Home Shield and they contacted JT Enterprises that would take care of it. They called me and set up an appointment to come out and fix the ice maker. Everything was superb. I used JT Enterprises before I did American Home Shield. They were the only ones I would call if I needed service.

I used American Home Shield when I lived in Germantown, Tennessee. They were good and responsive, and they let people know what they're doing. So, I like that. I had to call AHS to submit a claim and I was able to show them the problem. That was cool. I liked it but it was time-consuming, and it was comical. The microwave quit working and then, my ice maker kept freezing up. It's been a mess. Chuck, the older man that AHS sent, had been doing this for 30 years. He didn't mind me asking questions as he explained whatever I wanted to know. He was very nice and I felt safe when he came because he was very knowledgeable. He was excellent.

For my recent claim with AHS, there was a problem with the washing machine valve. There was also a problem with the plumbing in our house. So we had two repairs, one was a plumber and one was an appliance person. American Home Shield covered both. It's great. The experience wasn't as seamless as it could have been. But there weren't any parts and I understand that. The techs were very courteous and professional. They got the job.

The heating went out on our thermostat upstairs. The tech came in and fixed the problem really quickly. He had been out to our house prior because we had an air conditioning and heater problems. So he knew our house and the situation. It was nice to have the same company come out and help us again. American Home Shield has been 100% and they send people out within the best timing that they can, especially over COVID. So I definitely refer them to my family. I've been very happy with them.

The contractor fixed my heating. One of the machines was not working. So they replaced that part. The technician, Josh, is an excellent service provider. He’s very professional. My machine is working now. American Home Shield's service is great so far. They are very good. I'm happy.

We had just bought this house and I got an email from AHS saying that new customers can have a locksmith come out and change their locks. I took advantage of that and I was happy to get a free lock change.

I like having somebody to call that can refer a contractor or somebody over to take care of what I need and the techs have been real good. The last one that came out took care of everything pretty quick. It was for my dishwasher where the soap dispenser wasn't opening properly. He fiddled with it a little bit and got it working. He also looked at something with my refrigerator.

The contractor did an inspection that revealed a poor installation for the concern we had for the HVAC. Some rooms were heating better than others, and we were also concerned about the noise from the unit itself. The tech's discovery was that whoever installed it didn't do it right. But it's still a little bit gray area for me. So I was hoping to get some documentation based on that. I haven't received that yet. But it's not warrantable would be the basic thing and they offered me a repair worth $7,000. But overall, American Home Shield is great. They are professional and respectful and they're listening. We still have a couple of more claims in the works coming up. They're working with us properly, and we appreciate that.

Our water heater was acting out. The tech who came out to repair it was very professional, polite and great.

Our hot water tank burst on a Friday and I called and the contractor doesn't work until the following Monday. When they came out, they couldn't fix it until Wednesday and I did not get it fixed until Thursday. So I went for one whole week without water. American Home Shield had the parts to do it, but they had to get all of the paperwork agreed that they would replace that before they finally did, and that took an extra three days. In terms of the money, I was ahead at the end of the game. But I literally washed my hair in the sink with cold water.

I was without hot water from my water heater. Apparently, what happened was, the wind blew the pipe laid out, according to the rep. I was without hot water that evening. I turned off the gas to the water heater. American Home Shield sent someone first. That didn't satisfy me because they made an appointment three days later. I called again and they sent this plumber. He was excellent. He knew what he was doing. He knew exactly what to do, and he took care of it.

Once you set up an appointment for anything that’s an issue, American Home Shield is prompt and their local providers show up on time. So, it's been a consistently good experience. When you have a home, you have unexpected issues that pop up. And something like this helps, especially when you have expensive repairs. I have it because it's to cover things like air conditioning and heater and bigger plumbing issues, like leaks and roof. This works out. For smaller repairs, it's not as valuable because you pay a $75 per incidence fee. So it's not that useful at that standpoint. But it's more like insurance.

I had a leaking hot water heater replaced. But no one carted my old one away. It is still in my front yard and I was irritated by that. Other than that, I'm happy with American Home Shield. They have done their part. The techs all show up in a timely manner. Recently, I had a different claim for my air conditioner that was not coming on. The air conditioning company said the issue was an electrical problem but they don't work with the electrician that AHS sends out. The electrician then said there was no electrical problem. The issue was the air conditioning. So, I am stuck in the middle. What would have made more sense was if AHS let them troubleshoot together. I ended up having to hire my own electrician to come out, to show up at the same time that the air conditioning guys would, so they could troubleshoot together and figure out what the issue was.

We live in a rural area and having a home warranty is beneficial because the cost of just calling someone over to come and do the work would be expensive. When I couldn't get the oven door to open, I did a claim with American Home Shield. A couple of days later, a tech was out and he was great. The issue was something that was very unusual. But the tech said he had that problem before and it was not something you will find in a textbook. He knew what to do to correct the problem. Everything’s working fine with it now.

The microwave needed a new magnetron. It was two days that a repairman came out and analyzed the problem. It is needed some parts which he got then he contacted me 10 days after his first visit. He stopped by and fixed it. He was very diligent and efficient. Sometimes, AHS does promotions like get your air conditioning inspected for $75 instead of $100, which would be a normal service call. I took them up on it then somebody came and said, "It needs some freon. I need to come back.” Then I have to pay $100 for the visit to do the actual repair. That's $75 down the drain.

My only real concern is the timeliness of critical situations. If it's August, and there's no air conditioning, it needs to be fixed as soon as possible. Overall, I like the service. I like that I can manage my costs. I have many houses with American Home Shield. And it allows me to balance out my costs and predict them up to a point rather than high, low, high, low. So, I like the program. It's a break-even point as far as cost-effectiveness. But because it's even, the ease of it makes it win. So, I still keep them under contract.

I have had American Home Shield fix four different things in the last six months, and I wouldn't pick a different company next time. They're top-notch. The customer service has been absolutely perfect. I was shocked at how simple it was to make a claim, and for the most of them, I didn't even have to talk to anybody. I just went through the automated thing, and they sent somebody out. It cost me $125. I got my AC fixed for 125 bucks and that's a win to me.

The tech was great. He fixed the stove. Everything works fine. The service was quick.

American Home Shield is great. I put a service in online and they sent somebody out who fixed the problem. They gave good information so I know how to problem-solve in the future.

American Home Shield has been great so far and I've been suggesting it to everyone I met. I did a claim when my dishwasher quit working. A technician came and he was a very nice guy and was very knowledgeable. He figured out it was the control panel. Within a week, he was back out here with the part and put it on. The dishwasher worked perfectly. I had one previous repair on the air conditioner too and that was great.

With American Home Shield, the job is completed and done well. The sink in the master’s bathroom was leaking and the plumbers got me up and running the same day they came. They were very good.

I'm awaiting a check for $727 for the washer and it should be arriving within the next couple of weeks. I like American Home Shield.

My contract was botched from the get-go. I have l rental and my primary. They only covered my rental and didn't add my primary. So when I needed service l was denied because of their mistakes x3. Auto payment and l'm told l'm late on my payment. WHAT BAD SERVICE.

I had a claim when the freezer went out. The contractor was pretty good. They said that they needed to replace a part and it got replaced.

I like the coverage that American Home Shield offers. The only thing I will have to do is pick up the phone, make a call and just pay the service fee. The representative was nice enough to send someone out the same day that I called. I was having a concern because I have a short cycle going on with my unit. He sat down and explained to me what was going on and gave me a solution as to what I could do to start the process of elimination if I wanted to change the thermostat and see whether that would stop the short cycling. The tech was pleasant, friendly, knowledgeable and easy to talk to. He explained to me that my concern about the short cycling wasn't a big issue. He said it could be the thermostat, which he said if I wanted to change it out, I could do that. Give AHS a try.

Customer service always talks nicely. But when they send a technician, I don't know whether they really look into how far away companies are. The distance is really important because it shows their willingness to come in and service. I had a claim and the first company American Home Shield assigned did not show up. I called again and made a very bad complaint. Why would they send a company from far away? At least it has to be vicinities. At least they could go to North Hollywood. American Home Shield had to call another company to come. They should pay attention and have more insight when they're selecting the company.

The claims process is quick and easy, and the rates are great. If I have something that's broken, I can go on the website and request service. American Home Shield sends someone out and gets it fixed. They provide a lot of information on their website of things that you can do as a homeowner that I probably wouldn't think of. So, I know where I can go if I need information on anything. More than likely, I can find something that's happening in my home on their website. It’s clean and easy to maneuver. It's a pleasant experience all around.

Having a home warranty speaks for itself. When something goes wrong, it's nice to be able to have that protection. When my shower wasn't working properly, the contractor was able to fix it. We were able to regulate our shower properly after that. It was a pleasant and easy experience.

Recently, I had a hot water heater issue. American was very prompt and the tech was out within the next two days. The issue was something that plugged in behind something I couldn't see. The tech said, "You would never have seen that." He was very nice. The warranty doesn't cover everything but it gives a lot of peace of mind. Customer service is really nice too.

I'm thrilled with American Home Shield. I am very pleased with the ease of having this warranty and the comfort of having it. I bought four policies. I gave my sister one for her Christmas gift. I also gifted my daughter one. I got my houses in Colorado and Florida. The contractor was quick and very professional. I like being able to contact them local. It's simple.

We had a tub that was draining slower and slower, and finally stopped up. Our claim with American Home Shield was set up through their automatic service. We got lucky. Normally, it doesn't work right. The guy showed up the same day, not more than two hours after we placed the order. Went in there, told us what was wrong, fixed it, tried to explain to us how to stop it from happening again. Super nice and professional guy.

American Home Shield’s customer service reps have been good and I haven’t had any problems with them. The repair person who came out for the toilet was very professional.

The refrigerator was not cooling like it should and it was making noises. The tech came, ordered parts, put them in and it worked. It was fantastic that that he knew what was probably going on with that particular refrigerator. The only other thing was an E-card was offered for a stovetop claim but I submitted it for another item. I told them before the E-card was sent to me, but it was not taken care of. And I still received the E-card. Which I know I have to keep it now. But I didn't like that because I had to do my research on the stove by myself.

The website was pretty easy to use. I'm usually not that intuitive of a guy. When I tackle something for the first time, I always have to go in two or three times before I get to where I want to go. But American Home Shield's website was pretty straightforward and user-friendly. I've had two of the contractors out here thus far, and I have found them all to be very professional and courteous and competent.

The issue started a year ago. My thermostat wasn't turning on all the time. A technician showed up and said, "It's working now. I can give you a new one." He had a cheap thermostat in his car. My furnace only worked part of the time for about a year. A couple of months ago, I contacted Honeywell. I found out which thermostat would replace the one I had. I got it from Amazon and put it on. The unit did the same thing. It wouldn't turn on from 2:00 AM to 11:00 AM.

American Home Shield’s customer service was great. I had a plumbing issue and the process was fast. I submitted the claim over the weekend and the representative was out the next business day. He was very pleasant and professional.

American Home Shield provides convenience. We did a claim for our hot water heater. We didn't have hot water and our recirculating pump went out. A tech fixed it and within minutes, we had hot water. But I'm going to have to text the guy again because I just flushed one of my toilets on the side where the hot water heater is and there's this major loud humming noise coming from the hot water heater. It wasn’t there before. Other than that, the tech was very professional and quick. He was from Diamond Back Rooter Services.

The website of AHS was okay when I submitted a claim for my furnace. It was easy, but I found it hard to specify exactly what was going on. They initially assigned one contractor who couldn't get there in a timely fashion. They told me they had three others and asked me to select one of the three. They gave me a second tech who came out and tightened up the motor. They got here and resolved the problem in a timely manner. It is functioning properly now. I'm satisfied with AHS.

American Home Shield's customer service has been excellent. We have something going on with our heating, so the techs are coming out tomorrow. We also had a claim when the garbage disposal wasn't working. The guy came and fixed it. It was awesome and he did a good job. Then we had the locks needed to be changed because we just moved in and it was part of the standard process. Unfortunately, the guy came out, looked at it, and said that he didn't have anything in the truck to change them out. He also said that they they're a little rotted out. So, he left without doing anything. But I laughed because my wife just went to Home Depot, bought new locks, and replaced them that same day. So, she took care of it.

It has been four years that I've been having American Home Shield for the house and so far, it's good. There’s less to worry about if something breaks out and you don't have the money to pay the whole reparation. The 75 fee is pretty good. Recently, the band that makes the rotation of my dryer was broken. A guy from a company named P.G. came and he did a great job. In 40 minutes, the dryer was ready.

The heat pump stopped running. The tech fiddled around with some stuff out in the outside box, and he installed a new thermostat. He said the thermostat was not installed correctly. Then he took me through the difference in what I should be able to see on the new thermostat to tell if it was working okay. Communication was good. He was good. He came in and looked at it, and looked some stuff up on his computer. He said that there was a broken part on it that makes the whole thing operate. He's looked it up and he said that part has been discontinued. He said because the part can't be replaced, the appliance can't be fixed which means that American Home Shield needs to replace the washer under the contract. So far, so good. I'm happy.

We’ve had American Home Shield send contractors out a couple of times. They'd done a good job. Where the washing machine and the sink meet to go out to the city sewer lines, it was blocked. The contractor came in and opened it up, roto-rootered it and it's working fine now. The tech was a nice guy. He went in there. 40 minutes later, he was out of there. He had to go to Sutherlands and buy a part. But it was no big deal. He went and got it, put it in. And we're good. They've got everything unclogged. I paid $100, but he was here for 40 minutes, left, came back. So, I'd be at least at 180, and all I paid was 100 for the thing. And when the guy for the heater came out, he did a good job. He got that thing running that same day and told us what we needed to get the yearly thing done. So, we paid for a yearly thing to come in and get it done.

I have recommended to several friends who just bought homes to call American Home Shield. It was very easy for me to submit a service request, being that I’ve already had my account information ready to go. It was very easy to speak with customer service as well, because they were able to help me. Two weeks ago, I had a contractor out here to check the power because none of my appliances were working. They were really good quality professionals as well as friendly. They checked what was going on with the appliances, whether there was something going on with those or with the cords. The contractor said I had an old system. I needed to upgrade it being that my home was built in 1989, and they gave me an estimate of what that would look like if we got that done.

I had a claim with AHS for the refrigerator. The first technician said he would call me back in 24 hours, but expressed concerns that he didn't have the technical expertise to address the refrigerator and did not call back within 24 hours. So we had to wait for the full 48 hours to elapse for having a no response from a repair person or technician. Then they reassigned it to another company that had a cancellation. I had someone out there within the next day. The tech was perfect, knowledgeable and experienced.