American Home Shield Reviews

I had a refrigerator repair that was taken care of. The tech was cool and I didn’t have any issues. We waited for parts, and then he came back within a week to fix it.

My water heater was leaking and American Home Shield got me a plumber out to fix it. He was good and seemed to know what he was doing. He fixed it the same day he came. AHS saves me money when I have to have something worked on.

We had two issues that we had to deal with, and they both dealt with them quite well.

I've always had American Home Shield since we bought houses. We even had it on our older home property for a while now and it's good protection. We are able to repair stuff right away without going into the savings account that much. They're reliable, convenient, and necessary. I do my claims online because it's quick and it's easy. I can do it on my own time. Recently, service people repaired a pipe that was leaking behind the toilet. They were awesome and super quick. I put in the claim the night before and the next day in the morning, they were already scheduling to come over.

I've used American Home Shield many times since I lived in this house and we've always gotten our issues resolved. The contractors are good quality. We had some slow draining in my shower. It ended up being the drain had a basket in it that had gotten all gunked up. The guy was here for five minutes. I like the online experience. I'm still old school and sometimes like to talk to people. But AHS' is very easy to use. And I like to do it. The response is usually quick. However, their fees have gotten high. That’s the only negative thing I have to say about them, which is like everything else in the world nowadays. When I started with them, it was 55. It's now 95. I've been with them since I lived in Maryland. It has been 15 years. So, of course, things go up. But 55 to 95 is a lot. But it's worth it because if my air conditioner breaks, I pay $75 and get it done.

Something was wrong with the air conditioner. The gentleman came in. Unfortunately, it was during the holidays so I had to wait all weekend. That was a little bit of a bummer, but once he did come in, he fixed it very quickly and I have not had an issue after that. He is very professional. He comes in and gets the job done. It's the same gentleman I've had several times. As far as American Home Shield, they're always pretty quick out here. Sometimes it's not on them as far as the service provider, but they're always very helpful if I need something else.

NO STARS! Consumer beware. I opened a service request on a heater/Air condition unit due to a fan not turning off after heater cycled. AHS contractor advised that the unit was oversized for our home causing overheating and to replace at a cost of $4800.00 not covered by AHS. Our unit is 4 years. No issues until now. Started working on getting financing. A week after AHS findings, our yearly service with Quick refrigeration happened. I asked the QR rep to check the our unit for the issue. He reported a bad switch not turning the fan off after unit cooled. The cost for repair, $1000. I contacted AHS and was told a second opinion had to be requested within 7 days of first diagnosis and by a AHS selected contractor.

We did a claim for a repair to our heat. We didn't have heat for three days and it was something that was wrong. The vendor, Myers, came out and assessed it. They fixed it and we have heat now. I like that American Home Shield sends somebody out to assess when we have something wrong. Our out-of-pocket is not as much as it would have been if we were doing it totally on our own. And our house is almost 20 years old.

A breaker switch was tripping off. AHS's promptness to assign a contractor is good. They assign one within 24 hours and then I can talk to the contractor and set up an appointment date. I've been satisfied with all the contractors they've picked.

My water heater went out. American Home Shield assigned a plumber immediately but the plumber didn't come out for a few days. The timing thing aside, he was exceptionally professional and very pleasant to speak with. I recommend him. After the repair, everything has been great and I can take a hot shower.

The website is easy to navigate. They gave me a number and the contractor called and told me what they were going to do and explained the maintenance process. The techs showed me different tips and pointers that I could DIY. It was very good service. AHS is a very good company and I recommend them. It covers a lot of items that you normally would pay out of pocket for.

I had two claims. One for the furnace and one for the microwave. For the furnace, I had some issues. There were multiple visits done by the technician. But they came up with a reason saying that the problem was pre-existing. I even gave proof to them that the problem happened after one month of my contract. I was a bit disappointed because I tried to tell that it's nothing that happened before the contract was live, and they did not trust me. The problem can happen anytime. The equipment are all seven years old. It was a distress on me. But American Home Shield closed all my services, so I'm not sure what happened with that.

My washing machine wasn't working. It would have to be stopped and started. It wouldn't rinse. It would shake. Our water bill was out through the roof. I did a claim and the rep told me that they would send out the ticket and someone would be in contact with me. But he didn't let me know that it was going to be another party so when they called, I was surprised. I didn't know who it was. I thought American Home Shield was gonna call me and set up the thing but they've outsourced it to another company closer to this here.

Over time, as the garage door goes up and down, it develops stress points at the middle part of it. It's the part of the door that has the least structural support. It starts to bow, and ours developed a bit of a crack in it. So what the contractor did was they came in with these joist cross sections, and they put those in. They fixed that cross beam up, and it was good to go. And it works like a dream. We might be able to stay off getting a new garage door for another three or four years.

A plumber came out and unclogged the clog. Everything was explained thoroughly. He told me if it clogs up again, that I would have to reach out to somebody else because it might have roots in it and they don't have the equipment to handle that. I wouldn't get American Home Shield's new packages because the price has gone up for the service calls as well with the overall price if I change and add anything to it. I'm just gonna keep what I have.

I've had mixed experiences with AHS. I've had some cases where they've been very good about finding people and getting someone right out there for my needs. But when I had no hot water, it went almost two weeks. They had a plumber coming in. But he kept calling and making all these excuses why he couldn't come. I kept going back with them and said, “We got to find someone else.” They said, “You got to give him another chance. We're gonna make note of that.” Finally, after two weeks, they finally realized this really could go on long and they gave me the authorization to go on find my own. They said they were gonna put him on their “Do not call list” anymore. Things like that get you a little upset. But if I weigh out the bad with the good experiences with AHS, the good takes over.

Getting a tech for the oven took a few weeks but that was because we were away. The tech had trouble getting parts because it’s a unique range but he was great and I liked him a lot. He made one trip and fixed everything. Some of American Home Shield’s vendors aren’t that good though.

I had a recent claim to American Home Shield for the garbage disposal. Everything was great with the tech. They had everything they needed. He had a new garbage disposal that he put in, and everything went great. Overall, AHS has been doing a great job.

American Home Shield sent me somebody to fix my dryer. I got up to 30 days in case I'll have the same problem. Having American Home Shield is cheaper than having to fix it through the manufacturer or anybody else. I just have to pay a co-payment of $75. If it costs me more than that, they cover the rest.

We needed our oven and our dishwasher fixed and my husband had a hard time communicating with the American Home Shield customer service reps. But they got the tech out a couple of days after the claim was submitted. The tech was great. He had to order parts so we worried that it would take a long time. But it was only about a week and he came right away. It's already taken care of.

One of the breakers in our circuit box went out. The contractor had to replace one of the little switch breakers. They were super quick. They knew exactly what they were doing. They didn't spend more than five minutes here and I've never had a problem with anything they fixed. The only issue I had with American Home Shield was this past summer, it took us about two months to get our AC fixed. We're down in Texas, so it was triple degree weather and no air conditioning made for a very tough summer.

I didn't have any heat. The contractor redid some wires in the unit. He was very good.

The AHS website was pretty easy to use and I like that you can go ahead and prepay for the visit. For my recent claim, the contractor contacted me by phone and set up the appointment. They also let me know ahead of time that the tech was on his way. He was very professional. He explained everything and gave me a little tutorial. He also showed me what was important about the toilet and when I'm flushing it, etcetera. But at the moment, the handle is still sticking, which means the little stopper doesn't go down to stop the water, so the water keeps running. And because the toilet had been leaking, we had it shut off and we hadn't been using it. But there was no way to know that this was occurring. Other than that, I'd recommend AHS. They're very professional, easy to use, and they meet my needs.

I sent in a claim for my oven. The contractor came out and checked it. The broiler wasn't working and they repaired it. American Home Shield is dependable. It's easy to call in a claim. I just go on the internet. They're very fair.

American Home Shield has been nice. There is the convenience that they set us up with different people. We've had issues with our heater and they sent someone out. When it wasn't turning on, True Master came. The gentleman was really nice and I had a nice interaction with him. He was very professional. He took care of the issue right away. We still had issues with the unit but his customer service was really good. For our dishwasher, there was one vendor they sent and it wasn't a good experience. My husband called about that and a different company was sent out and everything went fairly well.

Recently, we had the air conditioner people come out and work on our system. They added some Freon to it, cleaned it and did a check for the winter. After that, our air conditioner stopped blowing. The outside unit quit working and wouldn't come on, so we had to call back and see if they would come back.

My faucet was leaking and the techs were excellent. American Home Shield pays if something goes wrong.

Having American Home Shield is a wise decision. I'm glad I have it. So far, it has been great. I posted my claims online, so it was something I did quick, and they called me to schedule an appointment shortly after. The techs were able to resolve them.

The pool pump was leaking. The tech was very nice. He took care of business, got the parts ordered, and let me know when they were in. It was all handled very well.

American Home Shield has been more than outstanding in everything they do. Knowing all the potential for riffraff out there, it boggles my mind how they were able to keep afloat. I know they do their math, and they calculate, so much outgoing per natural occurrence, projections for each person. I'm sure they're making money. My goal is to keep out of their hair. There are cases where it's tough financially, particularly in this time of our collective lives, at least for the working-class folks, to afford those things that go wrong. So, the feeling that there is someone with heavy pockets vetting for me, who I can then also compensate by virtue of your monthly payments, which I religiously make since.

We have a potential plumbing issue with a pool and we realized it was because we were putting too much water in. We put in a service call to American Home Shield and the Individual they sent out said the water isn't from above ground. It is underground and we have to get a sonar in there to test where it's at, and then go from there. It was something that wasn't in the disclosure for home purchase, which should be because it's a big deal. We got the notification back from AHS that it wasn't covered. It may not be covered. So we'd have to fund out of pocket, unless something else was identified that they would cover.

The second and the third companies American Home Shield sent were wonderful. The first company said they didn't repair my brand. They would call me over the weekend to see if I would pay them an extra $150 cash under the table, and they would find somebody to come do the job. American Home Shield takes forever to send somebody in. They order parts then ship them to the person who's gonna come to repair. I was without an oven during the holidays for six weeks.

Advanced Plumbing just came out this week for a toilet issue I had. Jorge and his teammate were professional, cordial, and did an excellent job. We received excellent service for that service call. But the two prior to that, we were very dissatisfied. We had to replace the pump thing out of our pocket. We had to replace the broken faucet out of our pocket. One thing cost us 2,300 out of our pocket, and the plumber, 160 out of our pocket. And we got a home warranty. We were at the point where we didn't even wanna call them anymore because my deductible is $100.

I have Samsung double-sided refrigerators. I have one inside my house, and another in my garage because I have three little boys who drink nine gallons of milk a week. I have to keep milk cold on a regular basis. Unfortunately, the fridge was not doing its job and I had to throw away gallons of milk instead of letting my kids drink them because they were going bad. My refrigerator would be at a cold temperature, and through the middle of the night, it would warm itself up. The fan kept going out. So, we called American Home Shield multiple times to get it fixed.

Most recently, I had someone come out related to a claim for my hot water heater. Before that, I had somebody come out about a roof and that was a disaster. So, I have had positive and negative experiences with American Home Shield. With this most recent one, the techs did a very good job and I was very pleased with them.

We had called somebody for the washing machine last year. The electrician said that all the fuses in the fuse box in the outside were getting old or were not the right ones. We had things we had to do, and we worked around a problem. And recently, the microwave oven blew out. So, Lorenzo called Sears back to do the washing machine because that is who came out to do it before for American Home Shield. And he called somebody who did the microwave. Will turned the oven on a week later. And it started popping and sparking. Will unplugged it, disconnected the gas to it. They were doing stuff in the house and electricity kept going off on one side of the house, which is the main part of the house.

I had a reoccurring problem and American Home Shield was quick to come up with the solution. It was a helpful process. Customer service was great. The solution was not exactly what either of us were expecting. So, we're waiting on a part to replace to actually fix the problem. But the contractor is good on both quality and service. Great experience.

One of the jets blew out on my jetted bathtub. So, I called American Home Shield and I paid my $100. A guy came out and he looked at it and he said, "Well, I'll see if I can get the part." I never heard from him again. I fixed it myself after I'd been waiting for three months. AHS said there wasn't anything they could do.

Water was leaking from the bathtub faucet. The tech said, “Send me pictures. Let me see what's the problem.” He brought the part and he replaced it on the spot. He was amazing because he did what he did instead of going back and forth. AHS resolves all my demands. I'm happy with these guys.

I've had a good experience with AHS. The techs who came out for my recent claim for the pipes under the sink were knowledgeable and knew what they were doing. They did the job and they were friendly, too.

My heat was blowing out cold air. The vendor was super nice and I really liked them. The tech told me what was going on and showed me exactly what the issue was and fixed it. I've had good experiences with the other contractors I've used too. I had a broken microwave and an issue with my fridge dispensing water. Those were fixed by the same contractor in May of last year. It took a couple of trips to fix the fridge but that's working too.

The couple of times American Home Shield has had people come out were a success. We had our oven and dishwasher worked on. The technicians were on time and everything was fixed. I was satisfied.

We had three items that needed fixed. The tech had to put a new control panel in the refrigerator. They had to put a new panel and a new arm on the dishwasher, and a new something on the stove because it wasn't cooking evenly. They are all working fine.

At first, Sears came out and the guy would not work on the furnace so American Home Shield rescheduled somebody else to come out. The guy was very professional and fixed it expeditiously. But my daughter turned the furnace off maybe a few weeks after that, which was when we found out it wouldn't kick in. It was going, but it was blowing out cold air. We found out that a wire was short-circuiting. My experiences with AHS have been good. I just referred someone who’s purchasing her first home. I sent her the link on the website where you refer a friend. So hopefully, she'll go through and get the warranty service.

There were two issues with the same refrigerator. But I didn't know that it could be resolved at once. I was having issues with the icemaker, but also the refrigerator was not getting cool quickly. They sent out a technician and then he gave me a call. He told me what was was happening with my refrigerator. I told them that I was having issues with the icemaker. It would freeze up and then it would start getting clogged up in the icemaker. He ended up ordering the part. Then he went over there and replaced it real quick.

The washer had a mind of its own and I had to let it go through the cycle before I can start. The tech was on time and very knowledgeable. He told me what was wrong and how to adjust the washer. The service worked out very well. AHS's reps are always glad to help me. They are right on the money.

There was a leak in one of the toilets and the plumber fixed that. And then in the other one, the flusher valve was not sealing and the plumber apparently put it in as though they'd finished the job, but they haven't. He said that he didn't have the flusher seal that I needed and that he would bring it back. But he never brought it back. So, I called yesterday and they called me back today to set up an appointment for him to bring it. It took them three and a half weeks to get out and now, it’s probably almost two weeks that it has not been completed so it's been a total of five and a half weeks. I also had an appliance repair and the techs did it as quickly as they possibly could. It was within a week. That contractor from American Home Shield was great, quick with the service and very friendly.

I had a good experience with the key guy. The guy who came out for the garage did his job too. But this furnace claim turned out to be a bust. I wanted my furnace fixed about two months ago. I called somebody and he told me it was $85. I asked, "When I pay $85, can you fix it?" He said yes. Somebody came out here and said, “There's a little area of asbestos. You have to get that cleared.” I wasn't there but when I got home, I checked and didn't see anything. He said we needed to clear it, rip it all off so he could redo the whole furnace and put a brand new one in. He said to put a new one in was $3,000 which was not covered under American Home Shield. I told him to just fix the piece that was broken and not do everything. He said, “Okay. We’re gonna order the part.”

The first tech I had was nice and informative. The second one didn't do too much because it was an easy fix. It was a short visit but they were productive. Everything has been good so far since the visits.

The toilet started chirping and it had been going on and off for about a month. It got to the point where it wouldn't stop making a squealing sound. The repair guy was very good in what he did. He was concise and professional, and knew what to do. He fixed it. It’s been a good experience so far with American Home Shield.

We had a couple of contracts with American Home Shield. One of them is for a business property that we own. Recently, the freezer part of the fridge wasn’t freezing. We did a claim and someone came out in a couple of days. The vendor accidentally brought the wrong part so he had to come back another day. Once he brought the right part, it was a quick fix that took five minutes.

I've been paying American Home Shield for six different properties and I'm gonna cancel every last one of them probably towards the end of the month. I have seven but I sold one. I was going to add another one but I'm not. They make you pay an extra fee. My furnace broke and they said that they couldn’t fix it based on what the technician said. Everybody has the right to work but half of the people you talk to, you can't understand one word they say. The English is that bad. I have a couple of buddies that have the same problem. If AHS is going to outsource work, that's fine. Everybody deserves to make money and I get it. But at least make sure they can speak English if you're in the English region. And it seems like whenever they send a technician out, it's the worst of the worst. If you look at the reviews, they're always horrible people. I don't know if that's a way of saving money, but they're the reject of the litter.

I had a plumbing issue and the techs from Myers came. They had to go into a closet where they could reach into the bathroom, cut out an area, and replace the all faucets. Now, it's working perfectly. I've had American Home Shield for a long time and every time I called, I never had a problem with anything and I like that. I'm satisfied with everything.

I've always gotten my problems fixed with AHS. The warranty covers major issued. I had a refrigerator that had a water system problem. It took a few days for them to schedule the tech and then a few more to order the part. But that didn't matter as things went well.

My recent experience was good. The company came out and everything was fine. The only thing I wasn't happy about was that I thought I had the best plan but apparently, I don't. But nobody explained that to me that there were better levels with more coverage. American Home Shield needs to do a better job explaining their tiers.

I called American Home Shield because my dryer wasn't heating, and the rep was very nice. The contractor then called my phone. The first time, I got a text that asked me to send a serial number, model, and name brand of the dryer. That was after a couple of days, then another three days, they showed up, and they were wonderful. The only issue I had was there was a delay of several days before I ever got anybody to come look at it.

My recent experience with AHS was good. However, they need a better array of contractors. The last one was good. I had him twice. But in the previous, I just keep getting the same people. So if they're not available, then I have to wait longer.

It took three times to get our garage door fixed. The second guy was good. I'm hoping it's fixed now. So far, so good. Everybody’s very helpful.

I've had good things and bad things with American Home Shield over the years. Some vendors they sent were horrible. Some were very good. This time around, the plumber that came in to do the job was good. I'm pleased. Also, the agent from American Home Shield with whom I talked was knowledgeable and referred me to the correct people.

We had a kitchen range that wasn't working correctly and American Home Shield took care of it. Dealing with the customer service reps can be a little difficult though. It's fairly obvious their call center is overseas. The words slip together and it's sometimes difficult to understand who I'm talking to because of the accent.

I called in a claim for my heater and the first guy who came out, Dylan, was polite to my five-year-old grandson. I've had people come in and fix things in my house who were really gruff and mean to my five-year-old grandson though he tries to be friendly to everybody. The second guy, Trevor, was also really nice. They were both efficient and they got things taken care of.My heater is really old and there was a piece in it that kept vibrating loose. So, the tech replaced that and made sure that it wasn't going to come loose again. And it fixed my heater. I would tell others to get AHS. I got a warranty when I purchased my house, then I let it lapse, and it's not a good plan to let it lapse. You need that and it can cost you more if you don't have it.

The washer and the dryer were not working and I contacted American Home Shield to send somebody out. But it was maybe even six months before they did. The contractor assessed the problem and ordered equipment, but there were some communications, and they never came out and repaired it. When I called them about it, they said that the time had elapsed and I would have to do another claim. At that time, it was just the washing machine that was acting up. So, we called AHS again. They were a lot more efficient the second time and sent somebody out. For the first time using their company, this was the first time I was satisfied with what they did. Every other complaint that I've ever made or filed or anything, they didn't fix the problem. But this time, they did.

The repairman had to make two trips for the repair for one of my ovens. On the first trip, my wife said there were no problems other than he didn't have the part to fix it. He ended up ordering the part. Once it came in, he came back to the home. He was able to do what he needed to do in under 10 minutes. It was quick. Overall, we had a good experience. It was a quick turnaround getting the service provider to come out to the house.

We called American Home Shield for a hot water heater not working and Stuart’s Appliance never showed up. They were out of Poquoson and there was no call, no show within 48 hours. We put a second call in and got another company to come out. They looked at it and fixed it. Everything was good.

We didn't use our home warranty the first year but we decided to renew it. We ended up using it for a dishwasher repair. We were happy with the service then so we decided to stay on with it. We bought another house and we went ahead and got the home warranty because you never know what's gonna happen with a different house. We've always had really good service and really good luck with the policy so we always maintained it.

There's only so much I can do. I could fix a few things, but when it comes to some major issues, appliances, I don't have the time to be out there looking for someone, guessing who's going to do the job right and wrong. So having American Home Shield, I go to their website, put in a request for service based on what I need. And it's just sit back and they do their thing. The gentleman has been out before. I had an issue last year and he had come out and went right to work. Everything’s so far, so good. He helped me out a great deal.

Very rarely are the things denied with American Home Shield. Rightly so, they're fixed or replaced. My dryer belt broke and the contract communication was fantastic. It didn't take 15 minutes and Bay to Bay Appliance Repair, the contractor, had the belt in stock. Just in case they didn't, I had purchased one from Amazon for eight bucks. So, I had it here. Bay to Bay had to diagnose what was wrong and then, they had to check approval with American Home Shield so sometimes that process can take quite a while. I needed my dryer fixed, which was why I purchased the belt but they used their own.

One of our heaters wasn't working. A part had to be replaced and it's all fixed now. Submitting claims online works well and that's my preferred way. The tech was good though the claim took a week. But I understood because they had to get the part. AHS is very well organized and they definitely provided the peace of mind that I was looking for in purchasing a house. We're very happy at this point and we're glad that we chose them.

Overall, I'm satisfied with AHS. Something was wrong with our refrigerator. I like the techs that came out. They had to wait on parts. But once the parts came, it was good.

The two guys that did the water heater did a good job. They were very nice. The unit that American Home Shield sent them was wrong. But they said, “Okay. We’ll just fix everything else under us.” So, they went to Home Depot, got the right unit and installed it right away. Other people might say, “Oh, we should call your insurance first again and they have to send us a letter.”. But they didn't. They were on it. Because we waited two weeks for it. They're good. AHS, too.

American Home Shield helps me cover the big cost that I can't come up with at once. The contractor that came recently, John Hudsons, was great. It was less than a week from the time that I got the claim put in and the guy showed up and fixed it. However, I had a dishwasher issue and it took five weeks for American Home Shield to replace it. The dishwasher guy was good but the plumbing company, Plumb Genius, came three times. It took a couple of weeks to get a person here. Then the guy came three times, filled the sink and said, "It drains slow." I said, "Yeah, that's why I called." It was the dishwasher guy that said there was a clog in the main drain and that had to be fixed before they put a new dishwasher in because it would back it up into the dishwasher again. I called the Plumb Genius people back. They came back and messed with the drain and said it was draining slowly. The whole holidays, we had no sink.

I had a claim for a furnace. The gas company had red-tagged it so the techs checked everything out and declared it was good to go. They stayed around long enough to make sure it was working. They also showed me some maintenance things to look out for and what to look for if I need to call them about things.

So far, my microwave and dishwasher have been taken care of. The techs are working on my stove. AHS is great and their employees are really nice. They handled their business. The techs are very nice as well and very respectable. They knew what they were doing.

My most recent claim was for the garbage disposal and a toilet issue and the techs were fabulous. They were able to get them fixed quickly.

My service with American Home Shield has been good. They're better than my previous company. I have a septic tank and one of their plans is that they offer one free pump a year for it. They also offer a tune-up for the HVAC system once a year. Those are things that my other plan didn't have. I had a service done a week ago and I had no problems. I requested it online and they were here in two days and got fixed. The tech was running a little bit late, but they made sure to call and let me know. I liked the company that they sent out.

The toilet wasn't flushing. The tech that came out wasn't really clean. He didn't put on shoe things in and out. But, other than that, he was good. He did some snake stuff down the toilet and some pipe outside.

I had an experience in my last home a year ago and after waiting a month for the contractor to fix my washer, I just went about my business with a broken washer. Then seven months later, American Home Shield contacted me and said they couldn't find the parts so they’re gonna pay for a washer. They gave me $700 towards buying a new washer, which is great but it took seven months to resolve it.

Gold Rush Plumbing, their contractor, was really good. I had two homes where the hot water heater needed to be replaced and they did that in a timely manner. With AHS, I’m paying regular price for service. And we're getting the discount from them where they pay, especially on the hot water heater replacement.

I'd recommend American Home Shield. I recently had my dishwasher repaired. It was not draining. The repair man came in a timely manner and told me what the problem was. He explained and showed me everything, then tested it twice to show me that it was working properly. He was wonderful.

I had some electrical work done. I got a call from the contractor on the day I submitted a claim but they didn't get out until Monday. That was mainly because on Friday I wasn't home. The tech that came was very knowledgeable. The things that I was concerned about were repaired. But there were some additional things that were found while he was here. He's coming back today to finish up those things.

We had some leaks. When the first plumber came out, he rodded it from the main line, and that didn't work. So, I asked for a second opinion. The tech from the second company that came out rodded it through the toilet, and that seemed to do the trick. He was very knowledgeable. He explained what they were doing, and what would cause the issue. He was knowledgeable about it. Doing the claim to American Home Shield was fairly easy. I just go online and do it, and then they'll send me confirmation of who's going to come out. I receive a text with the name of the business and the phone number of the person that's going to be coming out.

There was a leak in the refrigerator and it wasn't cooling adequately. And the icemaker wasn't functioning correctly. I was pleasantly surprised that the American Home Shield website functioned as correctly and as quickly when I made the claim. I got a call back quickly too and the contractor was very good. The tech diagnosed the issue and found another issue with it, and fixed that. He did a great job. He said he was gonna look and see if he had the parts on his truck, which he didn't. But he was able to fix it without replacing it. The refrigerator is functioning as it was manufactured.

It's amazing that I can call American Home Shield and not have to deal with anything. My husband passed and I don't know how to deal with things. My stepson lives out of town and he told me, “That's why you have that insurance. Just call them and they will take care of it.” I used the service for my garbage disposal that quit working. A tech came out the same day and he was awesome. He knew exactly what he was doing. He did the fix and was in and out in five minutes. He told me to run water in the garbage disposal every week and it won't freeze up again because that's what happened - I hadn't used my garbage disposal.

I've never ever had a problem with American Home Shield getting somebody out here, assessing the problem and getting the situation taken care of. I told a girlfriend of mine about them and how I've never had any problems with them. Every now and again, there's a glitch here and there, but that's not American Home Shield's fault. They have to work with other contractors to get the job done. Recently, my heating system was making a lot of loud noise and it wasn't blowing. I put a claim in and a technician came out fairly quickly. The contractor didn't receive the information from American Home Shield right away, but they got right back to me when I called and sent somebody out. The technician assessed everything then put in the claim. The claim was approved fast. Now I'm on the schedule to get the repair done.

I had an annual checkup, and then the compressor wasn't working on the AC unit. The tech fixed the thing and that was taken care of. He did a great job. It's working again. Thank God, it was something minor. I'm hoping that nothing else happens. Because I'm a little concerned. The tech that came out here said our unit’s really old. If we have to replace the coolant, AHS will only cover $10 per pound. The unit takes eight pounds and it's $100 per pound. And that’s a lot of money for me to cover the pounds when AHS is getting paid for the warranty.

I had a dishwasher that was not working, and the contractor came out timely to attempt to service it. They determined it couldn't be serviced, and replaced it within a week. It was all covered.

I like American Home Shield. They responded quickly and sent a repairman out for my dryer that wasn't drying the clothes like it was supposed to. He fixed it. It was the lint trap outside that needed to be cleaned. It was quick.

My microwave has had the similar problem over the years and it keeps getting fixed. American Home Shield won't replace the microwave for some reason. Recently, we filed a claim for our smoke detectors. Unfortunately, my husband didn't call back within the 30 days. It's still doing the same thing. It cannot be fixed. We can't seem to get to the bottom of it. If you have to call, it's a long wait time to get someone on the phone especially on the weekends. Online is the quickest way get the service. If I have a problem with my kitchen sink, my bathroom sink, and my tub, all of those are different service fees. A technician will come out and say they're all different service calls. But I made one call. I don't think the people that are booking the call make that clear that you pay $100 per issue.

The warranty is very helpful when you have repairs in your home. A refrigerator recently gave us trouble. The tech had to wait for parts. But he was very nice.

The dryer stopped rotating. The contractor that came out was great, knowledgeable, and knew exactly what was wrong. They brought the kit to fix it and even cleaned up the dryer spring.

I had a claim for a hot water heater and a pressure relief valve. Three weeks went by and when they sent the tech out, he diagnosed it and decided that the entire unit had to be replaced. They ordered the heater and the day after they received it, they replaced the old one. It was an awful three weeks but other than that, AHS has been very responsive. Each time I call it's always someone different but everybody I've talked to always had the right answers and it made the entire process a lot easier.

There was a leak underneath the sink and the repair people found out that the pipes were loose. The repair guy thoroughly went through every pipe to make sure they are all tight. I like having so many different things covered by American Home Shield but we've had a few things that were denied, which was upsetting. Our hot water heater went out and AHS said that it wasn't covered, which I didn't appreciate because in the contract, it says it was. So, we ended up having to spend our own money to replace our hot water heater. Also, the price has gone up every year. But it is what it is. We've had a couple of friends that were with AHS and they didn't think they were being treated correctly. So they left AHS and went with other companies.

My dishwasher was broken. A guy came, checked, and said it should be thrown away. He said the part is more expensive than the dishwasher. I asked American Home Shield to replace it. They said, "You need to buy yourself and then let us know." I didn't get my money back yet, but overall, they're awesome. Whatever you ask, if it’s on their list, they’ll be taking care of that.

The first thing I called American Home Shield out for was my dryer because it was making a squealing noise and they sent the contractor out. But I had to wait three days. Then, when the guy came, he was here for 10 minutes and then, he left. He said that AHS was going to let me know what they were gonna do. I waited and finally got a notification that the ticket was closed. I called AHS and asked why the ticket was closed. The guy didn't ever do anything with the dryer and the rep said that he didn't find anything. So I asked if what she’s telling me was that the noise coming from the dryer was nothing and the tech couldn’t figure out what to do about it. She said it could be a number of things. I told her that it was still making that noise. So, what could be wrong with the dryer was never fixed. I asked if I have to wait till it stops working for them to come and fix it. And I was told, “Yeah, pretty much," and that was frustrating.

I had a furnace that did not light and the contractor replaced the thermocouple. It came on now when the weather changed last night. So we're in good shape.

I'm 75% happy, but it's mainly due to American Home Shield's contractors. Some of them have been good. Some of them have been okay. I had a claim on my air conditioner. Capacitor went out. But they fixed that too. It was during summer. It took them a week and a half to get out, so I had no air conditioner for eight days. I notice that some contractors are more on stuff. I had a heater here in my home, just cleaning. A preseason, they call it. It was just a preventative maintenance type thing. That guy took two and a half weeks to get out here. If my heater was not working, I'd have been all over AHS to get somebody efficient. But my heater was working.

I came back to American Home Shield and I'm very pleased. It's more expensive, but they action the issues quickly. I was a bit frustrated about the time on my recent claim but that wasn't their fault. It was getting the parts to fix the problem. But it all worked out well in the end.

I had American Home Shield on a past home that I owned and they would offer you a great rate the first time around. But the moment you try to renew with them the second year, the prices go up almost a full 100%. I have the warranty again this time and I'm hoping that that does not happen again. Other than that everything is going great with my first year in my earlier property as well as my first year in this property.

It was relatively easy submitting a claim with AHS. I made a phone call and they brought somebody out to fix it.

We have two furnaces, one in the basement had quit working and it was cutting off. The problem with modern day gas furnaces is it got so many safety features. And that's always what fails. It's not the basic heating unit, which is easily fixable. It's all these extra safety features and tubes. So when that gets out of whack, they're troublesome.

There was no heat in the house and the techs who came out knew immediately what was wrong. They ordered a part and when it came in, they came right back out and put it on. It's hot in the house now, more so than I want it to be, so things are going great. American Home Shield works and I like having the ability to call and have a repair for $75.

I put a report in, and American Home Shield dispatched a technician out for an inspection. His name was Vincent, and that was the text message name that I had. My wife was there during the inspection and I showed up towards the end. Vincent sent me a picture of his findings, which was a giant crack going through the entire unit. He shut the unit off due to his findings and said that we cannot turn it back on, then the company came back out and replaced the unit.

My dryer wasn't heating up and the tech came out in about a week. He looked at it, informed me what was wrong and came back. He gave me some tips on what to do to keep it going. He was very professional and courteous. I’ve had a great experience with American Home Shield. I've been with them since I bought my house in '97. The customer service representative has been very helpful. Even with things that I'm not sure about, I can call and ask if I am covered for it. When we first got AHS, we didn't know that they covered for the pool. So they told us about that and eventually, we added the pool. So, I have no complaints. When my youngest daughter bought her house, I recommended AHS and she has it now.

A gentleman came, looked at the fridge and said he could not find a problem. I said, "The only other thing I could think of is that maybe it's the dishwasher. I looked over on the side of it, and it's dry, but there was water." He asked, "Did you pull this part off underneath?" I told him I didn't know how to do that. He pulled that off and told me that was exactly where the water was coming from.

I used American Home Shield to rekey my doors because I just recently purchased a home. I submitted my claim online when I initially signed up for it. It was very easy. I was notified what company it was. It was great service. The tech was very thorough with me.

One of my properties had electrical issues. One outlet started flickering and the other would shut off after a few seconds. I got a call the next day and the tech was out a couple of days later. He fixed the problem really quickly. But the premium has doubled on one of my properties. My plan is to compare other companies and look for a new warranty ‘cause it doesn't make sense to pay twice as much for the same service. I am really pissed off. Why am I paying double for something that hasn't changed?

I did a claim to American Home Shield for a couple of things. I did it on the phone with a representative, and I was told a contractor would call me and schedule my appointment or give me a time and date. Electrical Service came and fixed the problem.

The top of our stove went out. Everything went out. I thought it was because of a fuse. But when I went to check the fuse box out, nothing was out. I paid $100 for the technician to come out. He got here and all he found out was that I didn't push the plugin that was next to the stove. It took me all day to wait for him, though. They said between 8:00 and 5:00, and he walked in the door two minutes before 5:00. But I'm satisfied with AHS.

Having a warranty is convenient. They're on time to get somebody out to fix whatever problem you're having. Recently, the tech replaced some sensor in my gas dryer. It was probably a $25 part and a $100 deductible. But the warranty is worth it. AHS is a good company to work with and they're easy to get along with.

The washer went out so I called American Home Shield and they sent a technician out a few days later. The young man stayed here a long time. He was going through diagnostics on the washer. But, he was able to determine that the bearings went out. The young man said that it's more costly to fix it than it is to replace it. When he left, he said there was a good chance that American Home Shield will look at the case and determine if they're willing to replace it. The next day, I got an email from them saying that they were going to replace it. I have the washer here now. I'm pleased with everything about AHS. But the biggest frustration is they'll assign somebody almost immediately. But then I don't get a callback. I'm always forced to have to call and I'm the one that's got to make sure that they're coming out.

The contractor had to put a whole bunch of replacement parts 'cause the freezer worked, but the refrigerator did not work. For three weeks, we had to put a fan in our refrigerator till the parts got in. We're talking about $40 worth of batteries. It's the third time we've had to have it for the same problem. The first time, the GE rep came in and said that it was a programming problem. He did that. Two months later, we had the same problem. We couldn’t get a GE repair guy in. We only could get somebody that has worked on GEs ‘cause the GE guy could not come for three weeks, and we were leaving for Europe.

The stove wouldn’t heat up right and the tech who fixed it was very nice. I have another claim with American Home Shield for the dishwasher and the tech is supposed to be out Monday.

The company that AHS assigned me to was Home Choice but Home Choice turned around and sent it to another company called Blu Plumbing. This is a claim for the water heater and the guy from Blu Plumbing didn't do the job right. He didn't put it into code and he was supposed to put a pressure tank on it but he didn't do that. Also, it's still leaking on the floor and I can't get them to fix the problem. They sent out another guy and he was here for five minutes. He told us that everything was fine and not to touch the temperature knob that it's per code. Then he walked away while I was trying to ask him questions. I was thinking about calling the Better Business Bureau at this point because I'm quite upset because this is a very unsafe system that they put in our house.

The dishwasher wasn't working and American Home Shield sent someone to check it out. The contractor said it was the motor and they had to order one, and they did. They came back the day before yesterday and installed the motor. And the dishwasher works now. The techs were very kind-hearted, polite and it was very nice to talk to them. AHS did an excellent job.

I had an AC unit issue that Cool Swift Air came out for. It took quite a bit of time to get the part in. It was right dead summer and it was terrible. I had to borrow a window unit. But the contractor was above and beyond and they were wonderful.

We had a claim for our heating system. David with AIRMAX was the first one who came in. He's the owner of the company. Someone named Jordan also came. They were here a few days ago. Each did a great job. They knew what they were doing and they worked well while they were here for a couple of days. The heating system worked for three full days then whatever they fixed stopped working. I'm going to call today to see if we can request them to come back again. There's gotta be a switch or something that clicks off after a while. We looked at the system itself upstairs and there was just cold air blowing. On the whole, American Home Shield was nice and professional. But right now, we're dissatisfied because of the fact that the process they're doing is not going to continue to work. There was something that wasn't connected.

Recently, we had some soap scum in the pipes and they weren't draining. The tech unclogged them. It was easy. It took him 15 minutes. However, another claim I had was when my washing machine was out. The filter on it was clogged. That took two weeks. I wasn't too happy about that. But all the technicians that AHS hires are always top-notch. I never had one complaint about them. They were always on time. They check to see before they get here. With the washing machine claim, they did a videoconference with me first. So they would have the part when they come. That's very smart. I liked that.

One year, my washer tore up and it couldn't be fixed. I had to pay half of the new washer and AHS paid half of it. And last year, my air conditioner tore up in the hottest part of the summer and it took American Home Shield a month to get the part. It was not a good year with them. A few years back, a tech put the wrong thermostat on the wall to control the unit. It worked but it was for electricity. Our air is electric and our heating is gas, and we just got the right one this year. Just recently, we got up one morning and the unit wouldn't come on, or we thought it wouldn't come on. The man came out here and looked it over and went outside. He said that since we got this thermostat on the wall, it’s slower in turning on to keep it from having any real problems, like blowing up. It heats up before it turns on. He replaced the thermostat and the other one just came on right away. It works good now.

We were getting an error code on the washing machine. AHS gave me a window of 8:00 to 5:00 on the day the contractor was coming. I would like that to be shorter than a whole day. They came in the morning and the tech was great. He walked me through the repair. He took off the front of the washing machine and cleaned out the drain which was clogged with little socks that kept getting in there. He gave a way to alleviate that which is to check the rim each time. I've been pleased with AHS. It's protection for all these appliances that always seem to go haywire at some point. So it's worth it. If your item is not fixable, it gets replaced and you're gonna come out ahead either way.

A lot of times, it's very difficult to understand when we call in. And I know that American Home Shield has a lot of foreign workers. There are two claims open. The oven just kept beeping and turning on by itself. The other one, the dishwasher door was broken a week ago, but I didn't think that AHS would fix it. It was the weight in the door broke, so the door just falls. I happened to mention it while the guy was here for the oven, and he said, “That should be something that's covered.” So, I went ahead and made a second claim on the dishwasher, which is something minor. The oven is disconnected right now because the tech said the two parts are discontinued. I liked him. I've had a very bad experience with a plumber that AHS sent out two years ago. So, I was very happy with him.

I'm old and can't do all the doggone stuff myself anymore. I did a little bit of research and I got some good results from reviews for American Home Shield so I went with them. Whenever I had a claim, I called the 800 number and I've had success doing that. I did one recently for a microwave issue. I needed someone to come out within an hour but they couldn't do that. It was the day before Thanksgiving so I knew that they wouldn't be there the next day. But they came on Saturday. They were very efficient with that. +I liked the guys I used, Silver Star. The technician was very professional and he did a good job. Unfortunately, I had to order a part and it didn't come for a couple more days. On the whole, I've had a very good experience with American Home Shield and I'd recommend them to anyone at any time.

I own two homes, and I have two different policies, but I don't like much of anything about American Home Shield. There are so many hidden clauses in their agreement that one needs to be an attorney to understand their agreement. At one house, I had to have a water heater replaced. Take one out, put one in, and it wound up costing me $1,000 for something that was only supposed to be a $100 service call.

We have radiant heat and there are baseboards on it so they’re a little bit different from the traditional radiator. It wasn’t working properly and we had to have a plumber fix it. It is working now. We received excellent customer service from the contractor sent by American Home Shield.

We scheduled a service with American Home Shield. An electrician showed up right away and fixed the issue. It was a wonderful experience. The guy was quick, knowledgeable, and polite.

American Home Shield's website is really easy to navigate and everything I need is right there on the home screen. It's also really easy to talk to somebody if I need to, because they have all their contact information. There's a section where I can talk to a live person as well, so it makes it really easy to get any type of information I need. When I submit a claim, I get a text and an email, and it gives me the name of who's coming and what company they're from. Typically, it gives me a picture, if available, of whoever's coming out. They let me know a rough time estimate of when the service person is coming, then when they're sent out, it gives me an option to track the progress and the location of the person coming.

I'll recommend AHS to friends because they're very helpful and they have a smooth process. I had a person come over and they replaced the parts on my stove. Everything was done quickly. The stove is working perfectly now. They told me Whirlpool was gonna replace my washing machine which was also part of that service order. They said somebody should be getting in contact with me, but I haven't heard from anybody.

I had been noticing that the house wasn't getting heated even though the furnace was showing that it was on. I have a Nest thermostat so I can look at it. The house was fine for a little bit. And then it seemed to be coming on intermittently. And then with the Nest, I could turn the fan on. It seemed more and more that I was having to do that manually. It really just crept up a little while ago because I hadn't really been using much heat until recently.

The ceiling fan didn't work, and the contractor replaced it. She did a good job. I've paid more to American Home Shield than the cost of the repairs. But I'm counting on them to be there when I need them, and it's a big serious thing. So, it's a trust and loyalty thing.

Contractors come. They fix. And that's it. We've had very few debates regarding the ability to fix things. So over the years, American Home Shield has done well. We've replaced all of our pool equipment in our previous house for a considerable amount of money. AHS took care of it. We've had a couple of issues over the many years we've been with them, and they were companies that subsequently were dropped from their service, because they weren't living up to what AHS promised as far as their service. So all in all, their technicians are good. AHS has always been willing to take care of the problem. And we know exactly what the parameters are. So, it's simple to follow. No surprises.

We had a sink that was leaking. The top busted, and it wouldn't completely turn off. We had to wait almost five days for Summit Plumbing to come out. When guy came out, he took a look at it and then he replaced a part. It was working that day, but unfortunately, there was a small leak. It was very hard to detect, and we didn't even notice it for several days. So I got back with Home Shield and they sent them back out. They replaced the entire faucet, and I was happy with that. They didn't charge me again.

I bought this house last December 21st and the previous owner said they got me a year of AHS. As soon as I tried to use it though, they said that my account was never activated. There was an issue with the check. But that all got resolved and having used it, it’s nice. I had a dishwasher claim. Almost every part on it went out according to the guys who came out and looked at it. The first guy who came out inspected it, made an assumption, and ordered a part. Turns out that didn't fix the issue. Another guy came out and he actually got in there and inspected things. He found out that a lot of things were wrong. That guy did a good job from what I can tell.

I submitted a clam for my heating unit outside and American Home Shield had a company we were dealing with that was awful. But I was very happy with what AHS did later on. Normally, before winter and before summer, they always come and do a check, which is wonderful. I appreciate that so much. When Advance came, they said that my unit had mold. When I called AHS, they said they cannot do mold. So we called Advance and told them that.

With American Home Shield you can just have somebody to call quickly and don't get overcharged for repairs. You can call them and have a quick repair. When I scheduled the service for the toilet, they had an appointment for me four days away, but I told them to push it out another week so I can be home. So they worked good with me as far as scheduling. The tech came in and did his job. He knew what he was doing, and he was gone.

With the first call that I got, they didn't even ask me about the electrical panel being covered under the insurance. I got a call from somebody and they were just talking to me about the policy and kind of upgrading to an electronic insurance for tablets and computers. Both of the people that I talked to, it was more of a miscommunication and kind of a language barrier more than anything. It seemed like the answers I was getting, they weren't quite sure they knew what they were telling me.

We had a claim for two appliances - a refrigerator and our dishwasher. The contractor, Savvy Tech, had to come out a couple of times because the first time, they replaced parts on each of the appliances and that didn't fix the problems. It took almost a month to get them fixed but both items are fixed now.

This was my first time having to use American Home Shield and they set me up right away when I made a claim for the garbage disposal. The techs came within a day or two. Then, I noticed it was not doing right when I used it later. I figured I could just call them and let them know, because they just did it. AHS is a great service and the people are friendly and nice.

The motor went out on the dishwasher and the techs got there very quickly. Their timeliness was efficient. They had to order parts but it didn’t take that long. The dishwasher is running now. American Home Shield is a good thing to have because if not, you’re gonna have to come out of pocket with a lot of money.

American Home Shield’s website was standard but it’s a little complicated in terms of where I needed to go to actually put the claim in. But once I got there, I was fine. The guy who came out for my stove took great care about how he entered my home and I appreciated that he wore his booties and a mask. That was good professionalism on his part. And he was on point in the way that he spoke to me. First, he showed me what was going on. He told me what the problem was, what needed to be fixed and how it needed to be fixed. He had to get the part and then, he told me that he would either be able to come back that day or some other time. But he would call and let me know. And he did. He kept his word about calling me back to let me know was good. The experience was very nice.

American Home Shield took standard insulation costs, about $1500 and called them modifications to avoid paying installation. AHS only is paying $255 towards a finance installation. Avoid them unless you enjoy a corrupt company that won’t pay per the contract

AHS sent a contractor out the same day for my refrigerator. The tech found what the problem was and had a quick solution to it. He couldn't resolve it that day because they had to replace it. He sent the paperwork and AHS signed off on it. In 30 minutes, they had sent me an email telling me to pick out a refrigerator or that I could go buy my own and use a cash out card. I have received a new refrigerator since then and AHS paid for it. The warranty saves me money. If something goes down in my house, I don't have to come out of pocket. The only thing I have to pay was the deductible.

American Home Shield's lack of communication and transparency is definitely misleading as far as when you sign up for the service compared to what items can be approved based on the contract. There's a lot of miscommunications and confusion on the contract because there are certain parts that they'll say, "We cover things," but then when you look under certain things, it's kind of hidden in a way.

AHS is a reassuring company because you know that they're not ripping you off and things are gonna get fixed. If I call the regular plumber, he might say it's something major. Whereas AHS is not going to do that because they wanna save as much money as they possibly can. When you put in a claim, you usually get a response almost immediately from the company that's been assigned your job. I've been really happy with AHS. As a matter of fact, we decided to sign a contract with the heating company that they sent out one time for yearly inspections. They were so good.

I call American Home Shield every now and then when I have a claim. I go online too but I usually call. Their reps are good. The only thing is that techs don't come out on the same day. I did a claim when the oven part of our stove did not come on. The tech said something blew out. He had to wait on a part and once he got that, he just did a switch. I recommend getting a home warranty.

I noticed that there was water at the base of the toilet. I had somebody come out thru AHS to see what was going on. I prefer to have a human contact, but I used the website because when I called in the past, it took forever to get somebody on the phone to tell them what my issue was. Online, I was able to go on and say that it was a toilet in my bathroom and describe the problem when they designated it to whoever the service person was. They called me very promptly, and I was able to talk to a real person and communicate to them what my issue was. This contractor was great. They let me know when they were coming and came on time. They gave me an education and fixed the entire problem. They were very conscientious. I've had a couple of claims that I had taken up to management with what they did and I wasn't happy with. But I still decided to, instead of canceling them and go with someone else, go ahead and stay with AHS.

If you've got a house, you should have a home warranty for the things that go wrong with every house. I've been with American Home Shield several years, and we've had occasion to file several different claims. They've always sent out good people who perform the repair in a timely and good manner. The last person we had out was from Don's HVAC. The guy came out the next day that I filed the claim, and he was really quick, very professional, and got it done.

On the first of the year when I had to use my AHS warranty, it took about four months to get my air conditioner fixed. My friend's daughter worked for American Home Shield and I had to contact her to get something done because they didn't seem to want to get me a contractor that would actually come to my area and service me. So, she found me a contractor, and by this point, summer was almost over. But now, my heating system is freezing up and they're just telling me now that it's an old system when it's never froze up before. The last contractor they had come out was very nice and they did everything. The tech suggested that I replace it and that he could give me a quote of about $7,000. But why do I need a home warranty then?

Having a warranty through AHS gives me peace of mind. During the build of the house, there were pipes that were installed wrong where two pipes were connecting down to one. One of the pipes slipped and it caused a flood from upstairs all the way downstairs. My whole flooring and the stucco all the way from upstairs to my garage were replaced and didn't have to come up with thousands of dollars out of pocket having the insurance.

AHS is pretty quick as far as trying to get someone in there. The communication with them has been good. They send me the contact info and it doesn't take long before the vendor starts contacting me. They're also good at giving me a heads-up when they're coming to whichever house. My AC and my furnace weren't running recently. I got a really good and knowledgeable tech over there. He got it up and running in no time. It's working perfectly now.

The contractor checked out my system because I was smelling burning in my furnace. They told me what the issue was and addressed it on the same day. I like that with American Home Shield, if something breaks, I can call a company and it can come out. I might have to pay a fee but I don't have to look around too much and try to find people and different prices. I can just go through the insurance.

It's beneficial to have AHS. The only thing is that I wait so long for a repairman to come. Also, the contractor has to talk to AHS first. But other than that, AHS has replaced my pool and they recently replaced my washer. The contractor had come out four times and it just wasn't worth fixing. They were professional.

The chain of our garage door stopped working. This was a wear and tear problem. It was the same issue with the garbage disposal. It's good to have someone that you can call and they can come quickly. Sam's Garage came on Monday and I love them. They're really good. They had to order a different chain and they're coming again today to change the part. I like American Home Shield. The only thing is they sent an email the other day saying they'll be raising the prices.

The technician that came out for the stove was awesome. He had a magnet, tested it, and it worked. When I called in the claim, it was really easy to do. Everybody was nice and the reminders were fantastic.

Sometimes American Home Shield can be delayed and sometimes they're vague about what's being covered until you pay the fee for someone to come out then they deny it. It happened on the refrigerator and on a hot water heater. Overall though, it's been a good experience.