American Home Shield Reviews

The contractor reached out to us, made sure we were available, and came here on time. We were getting a security system added to the house. So, they were able to coordinate their time based on when we had the other security folks come in. We had added smart locks and all that kind of stuff to the front door and the little sensors on the door. They were able to easily coordinate their time to shift based on a previous appointment that we had made.

This was my first time using American Home Shield, and so far, it's been an excellent program to have. I got recommended through my dad. He uses American Home Shield. He's used their services quite a bit. Everyone I've talked to who has American Home Shield has nothing but great things to say. So, I already knew that they should be the ones I go to. They got great quality service.

I didn't like Sewer Medic's pricing structure and their way of doing things. I ended up talking with one of their operations managers and I griped at them. American Home Shield did a cash in lieu where they paid me whatever the price of a water heater, and I could do the labor myself. It worked out great. That water heater paid for about a year of coverage, so that was good. However, American Home Shield didn't give me the cost of an actual water heater. That was a bummer.

I would never have Warhold out again. They gave me a price that was ridiculous. On top of what American Home Shield was willing to pay them, they wanted to charge me some hundred dollars. I'm not the first person Warhold did this to. They did it to my sister, too, who also has American Home Shield. They tried to charge her $200 to pull her toilet so that they could clear the clog. I was there when they did that to her. I told them, "The clog is in the toilet. They called you to clear the clog because it's a home warranty issue, and you want to charge her an extra $200 to pull the toilet to clear the clog? That's fraud.”

Warhold was also talking bad about American Home Shield, saying they don't pay enough for them to come out and do the job. They also told me American Home Shield didn't cover anything, and that I have a bad home warranty, which is crazy, because American Home Shield gave me enough to buy what I needed to buy. They gave me enough to have the guy install the tank but they wanted to charge $3,000 on top of that, which to me was absurd. He also lied to me and told me that a hot water tank was $2,000 and that was just to purchase it. When I showed him a better grade of a hot water tank, and that it was only $500, he shut right up. I told him to get the hell out my house. American Home Shield gave me my checks to replace the stuff and to pay who I wanted to do it within three days. It was really quick. When I told them I didn't want Warhold doing it, they got me in and out.

The only thing is, we had to keep calling this time, and that has never happened before. Anything else in our house has been fixed in a timely manner, and the contractor usually comes out within 48 hours when I place a call. I usually submit claims online but it's easier to call. I start with automated, and then I ask to speak to a representative. American Home Shield is a good company. If they are not able to fix the appliance, they replace it. So, I’m happy with that.

In the past, there were times when I had to explain what I needed several times before the reps knew what I needed, and I’ve had one terrible experience. But this time, the response has been great. Everyone should have some kind of home warranty service and because I haven't tried the other ones, I went with American Home Shield first. I’ve been with them for several years, and it gives me peace of mind knowing that if something breaks and no one around me can fix it, I have another choice.

Typically, I submit my claims to American Home Shield either online or through the app, and it's simple. You just click on whatever things that you are submitting the claims for and then afterwards, when it gets assigned to whoever the vendor is, they charge my credit card for the service fee, and that's it. When a tech comes, we show them where the equipment is, and they tell us what they think is wrong. Then they'll tell us that they have to order the parts. It's pretty standard. As far as the price, it's fair for the coverage that we get. I’m happy with their website. Overall, American Home Shield seems like a good company to work with and they take care of their customers.

The master bath sink in the downstairs bathroom was clogged, and my son said that a cap might have been dropped in there. But when the repair guys got in, they said there was nothing and it was just normal clogged stuff. Nothing was pulled out, just buildup, similar to the tub upstairs, and we paid for that. I'm upset that we had to pay for plumbing. I'm not very happy because we paid 125 for Kyle’s Plumbing to come in and American Home Shield should have gotten good feedback on that lower sink before they said that they were gonna pay it. The repair guys told us that American Home Shield told them it wasn’t going to be covered. If we wanted anything else paid, we were going to have to pay for it.

Overall, American Home Shield is great and this is the only issue that we have had since August 27, 2021. Our AC has gone out a couple of times, and they took care of it for us. I like most that I can call them and they set up everything. I would set up a claim, and they would get a hold of us. I didn't have to research or try to find a place, and for the most part, I like that it only costs the deductible. But there should be a little bit better communication between the contractors who do it, and then before the final payment is set out.

We got an offer on the house, and I’m going to suggest American Home Shield, because I’m putting $750 toward homeowners' insurance in the contract for selling the house. Overall, American Home Shield is good. There’s a little issue, but I wish when I had the coverage, I would have upped it to the appliances. It’s one of my regrets. The customer service was great every time. When we first started, it was a $100 copay and then it went up to $125. You can’t beat that.

The coverage is good, too. They have to make money somehow, though there were a couple of times when things were denied. There was condensation from our house that wet our wall a little bit, and it wasn’t covered. They said the only type of wall repair they cover is if a technician has to open it up during a repair. That wasn’t explained clearly when I first got the coverage and I thought small wall repairs would be covered, so that was upsetting at first. It was explained later that it only applies if a technician creates the damage while doing work.

My claim is still pending. Active Appliance has terrible communication and terrible scheduling. I've had to have them come out on five occasions now, and each time, I got to call them to make the appointment. The last time I talked to them, the guy was like, “We were just out there. If something's not wrong with it, you're gonna have to pay the fee.” I was like, “Yo, shut up. My finances don't concern you. You come do your job.” When he came back out, something was wrong but they didn't want to do that. So, if AHS could find somebody else to work with, that'd be way better for the customers.

The contract states wear and tear is covered. So a part and labor that is covered is not being repaired and based on something their contractor claims is the problem without actually coming back out. A problem that was not mentioned when the teacher were out. That is just one recent problem. We have had a few good companies and techs on other issues.

When I questioned whether his boss would approve of the price and the sales tactics, he claimed yes and attempted to call him. I told him he had two options: he could leave the binding contract, and I would fax it to his boss myself, or he could take it with him when he left. Guess what he did/he took the contract and left. That being said, if anyone has recommendations for reputable contractors, I’m open to them. The project has already been approved through my insurance, so I have a full breakdown of costs and the funds ready to complete the work.

The dryer door wouldn't close properly. You had to keep flipping it back and forth. The guy looked at it and said they were gonna have to order some parts. After he jammed the latch out from the right side, he went to the other side. There was the other latch on the left side of the door. He got that one out, but he got it out pretty bad. He made the issue worse besides making a scratch. He also told me that they don't adjust squeaks in the dryer. How could you not adjust a squeak in a dryer? A break can cause a fire, but he wouldn't do it.

I called American Home Shield and talked to somebody at customer service. There was Samantha, Claudia, Dennis, and Anna. They argue with you and tell you they haven't gotten a report from the technician yet and that they couldn't do anything about it but they could send somebody else from that company. I don't think you'd want somebody from that company if that's the type of people that they employ. I started reading on my phone and their office doesn't even exist. I've been waiting for a call back now from Anna from escalation but I haven't heard from her yet.

On Tuesday, Claudia said she'd call me back within a couple of hours. She said that she sent two emails to that company and that she would get back with me. I had a doctor's appointment so I asked who do I call in case I miss her call. When I talked to Dennis and Anna from escalation, they said they only showed that they tried to call. Anna said that when she tried to call yesterday, they said they were closed until today. I don't think most companies close during the week. Their customer service was terrible yesterday. Before Dennis sent me over to escalation, he said, "This is a matter of a you don't trust me." I said, "Are you telling me that Claudia didn't send in these emergency emails like she said?" He said that's possible. If they don't even trust their own employees, what's going on there?

My son is a contractor so I had his guys come out. They removed the stuff and it wasn't the cast iron. It had to do with the fittings and they had to put it back together. The ones that my son had come and do the work was half the amount of what Active Rooter & Plumbing was going to charge me. I'm upset that American Home Shield did not take care of the issue. It cost me $1,500 and I don't understand why they did not cover it. I'm paying them this money all the time and it's the second time I've called but I've had to pay out of my pocket. I do not feel that I'm getting what I'm paying for.

You have to advocate for yourself with American Home Shield. You have to keep pushing and you can’t just settle for what the reps tell you. You have to keep saying that it’s not good enough and that it isn’t acceptable. Considering the cost of $70 a month, about $800 a year, plus $125 out of pocket, it comes to around $925 just to have a serviceman come out, so it’s not such a bargain. But I’m glad I have the warranty.

The issue is the flipper on a French door. So it's been open 50,000 times and closed and that's not my fault. It's wear and tear and that's what the home warranty is supposed to cover. So Beyers did nothing. They didn't get back to me like Angelique said she would. I've never heard another word. The technician didn't even talk to me. He just stood there, looked at it, opened and closed it about eight times, and said, "Yeah, we'll see if we can order a part." That part doesn't exist because the refrigerator is older.

It's the worst experience. I escalate it, and you can't escalate it. People call you back, and they don't call you back. The appliance repair people are abysmal. I don't know how long ago Sears was out there. But Sears just sent me a text saying I have to pay for the parts or send them back. I don't have any parts. They didn't send me any parts. American Home Shield has been a disaster and awful and they've mistreated us and I don't know how they think I broke a refrigerator door.

American Home Shield had the right to come out and inspect our property before they sold me the warranty but they didn't do that. Therefore, they get the house as it is. I can't help it if the refrigerator is eight years old, and then, somebody from American Home Shield had the audacity to tell me, "Well, Bosch refrigerator should last 20 years." I said, "In whose mind does a Bosch refrigerator last 20 years?" Nobody.

When you get the customer service people on the phone, they are typically kind, empathetic, and gracious. But they don't have any authority. They've not been empowered to do anything. So whoever you're talking to on the phone, whether they speak English, whether they have dishes clattering in the background, we all put up with that because of offshore customer service. It's fine. I don't mind any of that. There's no way to escalate anything. Sometimes a supervisor will call you back, and sometimes they don't. So they've been trained to be accommodating, but they're not because they have no power. Some of the vendors that American Home Shield sends out are good and some of them are not. So it depends on who you get.

First I was told February 2, then February 24th, then March 6. It's very confusing. I am the type of customer who will continue to call until I get what I need. I started my first complaint December 8, and as of March, I was still on it. I'm not going to give up. I am in customer service, and I expect companies to provide what the consumer pays for, and I expect them to provide it adequately. I would like to get my refund back.

I have a family member that has American Home Shield. They sent the same terrible contractor out to his home, and he called and told me he was having problems, and asked who they sent to me the first time. Unfortunately, it's the same people, so he’s having problems. It was comfort US Comfort Solutions. They lie. The owner told me that the technician that came out originally had a family member that died and was on leave. He answered the phone one time, and hung up on me after telling me about the dead family member, which turned out to be a lie. I turned them in to Better Business Bureau and the Missouri Attorney General.

American Home Shield is difficult to get in touch with. Also, the customer service representatives are nice but hard to understand, and I have to listen very closely and have them repeat a lot. There is a communication barrier. They're limited in what they can do. They always want to transfer me to another department, and there is no other department, but that's not their fault. That's a corporate issue. They do what they can, so I don't want to directly complain about the representatives themselves because their hands are tied.

Every time I called AHS back, I get put on hold for 45 minutes. By that time, I usually have to jump into another meeting. I'm an on-the-go person. I can't afford to wait until somebody hits that line. The guy came back out again. He said, "It's blown, this, this, this and this." We said, "I don't think that we want to go with that company again. If they put something in that they weren't sure was going to work, then can we have another company?" AHS said, "Fine." They gave us another company and told us because of the wonky rating, it blew everything in the air conditioning unit. We needed a new one. We talked to AHS about it, "You sent the same guy out here again and this is what's happened." In the paperwork, it says AHS pays for anything that is over and above the normal rating. We said, "That's fine. We're going to have to get a new one."

The only thing extra that we should have paid for was the extended warranty and the new thermostat. They were to give us $300 on the whole thing, on a $14,000 of a new air conditioning model. So, we purchased it externally to AHS and were, "Okay, hand slap. We know better now." Other than that, AHS has been great with the small things.

Back when American Home Shield got started, this guy named Jay from Miami came up to Saint Petersburg, which is where I lived. I was a Century 21 agent and he came to the office and went over the program. He did a presentation for us and I was very impressed. So I helped him and I sent out information to different Century 21 offices and told them how great it was. So, I know a lot about their coverage just from working with Jay. I've had American Home Shield for many years, though I skipped two years for some reason. But I love American Home Shield. I'm going to be calling them soon about my refrigerator. I was just doing one thing at a time.

I've had American Home Shield here for 10 years and I've had some bad experiences with them. The last time, they didn't honor it under warranty. My toilet went out. I had a garage issue but they didn't honor that as well. The wife has been very upset. I thought of trying one more time and if they didn't honor this one, I would cancel the service. But they honored this one. However, the wife has been complaining about the price. Also, the reps have a problem with language. I’m not understanding what they're saying.

The technician looked at the dishwasher, ordered a part, and put the part in. Whatever he did to my dishwasher made it to where it did not work at all. American Home Shield got to buy me a new one. This claim has been going on for about 35 days. So, I am a little upset. Other than that, American Home Shield's been great on any of my past claims. This is my worst experience.

So, I called American Home Shield again, and they said, “Well, we need to send out the technician again.” They sent out the request, and then he never showed up. My husband waited for two hours. He never showed up. I had to call him directly and say, “What's going on? My husband's still waiting.” He was like, “No, I'm not going. I contacted American Home Shield.” My husband missed an afternoon of work waiting for him.

I reached out again, and I said, “We need it replaced. It's not working. It's not going to be fixed.” They said, “No, no, no. We're not going to replace it.” I said, “Well, can I have another opinion?” We had another technician come out, and he did the same thing. He fixed what the other guy had broken, and he took it all apart. He spent a while cleaning it, he left, and it was mildly working. After that, within hours, it's completely not working at all.

I contacted American Home Shield again, explained to them that we needed a new microwave, and they contacted this other company. Last Friday, I heard from them saying that they were ordering the parts. We haven't had a microwave in three weeks. This is ridiculous that they’re trying to fix a 17-year-old microwave making us wait three weeks to have a functioning appliance. So, I told them, “Listen, I'm going to give you till Friday to fix this. Otherwise, we're going to go out and buy our own microwave and cancel American Home Shield, period.” They said, “Okay, fine. Well, hopefully, you can wait till Friday.” They talked me out of getting the cash out. They talked me into waiting, as they always do. Then, I got a notification saying that, apparently, they're going to replace it.

American Home Shield make it impossible for people to cancel. I feel really bad for their customer service reps, because generally, they're very nice people. They're all foreign, I'm guessing. They're doing their job the best they can, and they're trying to be nice, and it's not their fault. They've gotten a lot of my complaints, but they're nice people working for a really bad company. AHS has good marketing. I fell for it. It's just their service is completely pointless. Having them is definitely not worth the money. They have terrible contractors. They take forever to replace or get service. I could have just paid for the stuff myself at this point.

The contractor diagnosed the problem and did the first step on addressing the problem. The tech who came out was super knowledgeable and friendly. His first step fix appears to work fine. He shared with me that if this did not work, he told me what the next steps would need to be, which is correct, knowing what I know about AC systems. He had a plan and was very upfront. He had to put additional Freon in both units. We know there were small leaks in both of the coils for that unit. The question is how big the leaks were. On a very small leak, occasional recharging allows it to continue to work as it should. If it's a larger leak, what he did will not last very long, and we know what the next step is going to be on that. It's a 19-year old unit, so at some point in time, where the leak is, it will have to be replaced. But if what the tech did holds, I can nurse it through another AC season.

This went on for a month, during which I had to go spend money on laundry because I didn't have a washing machine, which was really annoying. They eventually just gave me money for a new washing machine. It was a really frustrating process because that's something that could have happened very quickly. And instead, it took over a month.

The guy came, and he said, "This is the problem and we've got to order these parts." I called them to schedule the repair and they said, “The parts aren't here. We'll call you to schedule." Then, every time I called them, they'd be like, "We'll just call you back," but then they never did. It was really frustrating.

I called American Home Shield, and they said, "Let's talk to the contractor. We're gonna get back to you." It was frustrating because I was like, “The parts aren't arriving, the contractor never calls me back." Ultimately, after a month, they gave $700 for a new washing machine. If they couldn't repair it, which ended up being the case, I could've bought a new washing machine myself.

Later that day, I called American Home Shield because I had looked online and saw that my claim was partially approved. They said they were going to deny the claim and asked if I would like a second opinion. I said yes and was told I would not have to pay another $100 unless the diagnosis was the same. I waited a couple of days, and no one ever came out. On the third day, the same company contacted me again instead of a different vendor. They said they had a request to inspect my garage door. I told them they had already come out and that I was supposed to be getting a second opinion. They said they would check with the warranty company. About 30 minutes later, another representative from the same company called with the same request, and it was unclear whether they were meant to provide the second opinion or were just following up on a lead.

By the fourth day, the owner of the company called and said she wanted to discuss the technician’s visit. I explained everything to her, and she said the garage door was considered broken due to the added weight from a prior repair. I welded a bracket about a year earlier to stabilize a crack, which was not affecting anything but making it sturdy so it wouldn’t flex. In the end, no one ever came out to provide a second opinion. American Home Shield said they didn’t have other vendors in the Sacramento area that could come out and give me a second opinion. So, I canceled my policy. I was paying close to $100 a month, and the repair would have cost around $400. Instead, I had to replace the entire system, including the door, tracks, springs, and opener, through an outside vendor for $1,800. They offered to refund the initial $100 service fee and lower my monthly payment, but I declined.

Nobody else gets the same kind of treatment I do. If it wasn't a listed item on there, I get it. The guy said I need a door, which I was going to replace anyway, because I'm having new siding put on my house and new windows, and I was going to replace the garage door. However, I just had to do it sooner than I wanted to because it didn't work. All they had to do was just replace my garage opener, and we'd be fine. I would have continued as a client of theirs or a customer. But they chose not to help me. I also had a previous issue with my refrigerator where a technician installed a part, but never put the back panel back together. When I discovered it later, I was told it was too late to have them return, and I had to contact the vendor directly. That was never resolved.

The only thing I could do was I waited the next day. They sent me a text the next business day because it was between a Friday or Monday. So, they sent me another text the same day that said they could come out that day. I had set up to work from home, fortunately. In essence, it seems like they get to things real quick, which is great, but it's hard to communicate back and forth with them.

I have received very bad service a couple of time. The last time, my HVAC Freon ran out. The contractor came in, and without checking the HVAC system, simply filled the Freon, charged me 500 bucks and left. But after a month, I ran out of the Freon again. The other company who came the next time found that it was leak in the HVAC coil. I did not escalated to American Home Shield then. However, it's the same thing right now and I'm going to escalate it.

AJ’s Appliance has been great with us. We called them out initially for the refrigerator because our ice machine has not been working. They said it was either the motherboard or the ice maker, and they wanted to start with the ice maker because it would be a cheaper option to try that first before we started checking things off for the fridge. It said it was a 2012 model. Sometimes, they're finicky, and Samsung, which is the brand that I have, they move on and don't update or keep those type of parts in stock a lot. Sometimes it's hard to find those. He replaced the ice machine and it worked. After 24 hours, it reset and started making ice, and it worked for five to seven days. After that, it stopped making ice and we were having issues because the freezer was frosted and ice melted into the pull out drawer at the bottom of our freezer. We couldn't close it.

It got so bad that it had created a half inch of ice that we had to break up with an ice cream scoop and scoop out of the bottom of the freezer and be able to close the door again. We called the contractor back out. They came out. They ran one of the tests where you can just push a button and hold a test on the ice machine maker, and it popped out a couple of cubes. The guy said, “I ran the test, I can't say that this is not working because it's making ice for me. I'm not saying that you're making anything up, but I can't put on here that, “Hey, the ice machine is not working,” because it spits out ice when I did the test. But keep an eye out to make sure the seal is good around the freezer when it closes. And if you continue to have issues, let us know. If we have to come out again, we might have to unplug the fridge and let it come through a deep thaw in order to defrost everything and figure out if there's a leak somewhere or something like that."

However, it's a bit of an older fridge, and Samsung doesn't keep all their products and parts up to date on that when they do all their appliances. The fridge made ice for a bit, but again, stopped. We have a freshener drawer in between the top portion of the fridge and the freezer, and my produce is freezing in my produce drawer now, which is frustrating. My orders are freezing to baseballs, and all of my leaf lettuce get frozen. I have to throw it out. AJ's Appliance does not have any shortcomings. The people that they've always sent out as maintenance guys to fix or replace my stuff have been very knowledgeable and explained things well. Unfortunately, sometimes you got to troubleshoot a problem before you're able to fix it.

I had an issue with a pool heater and the person they sent out said it was not covered. I looked it up on my policy and it was covered. So, I called them and they agreed that it was covered. Then the repairman changed his diagnosis and said the wires needed to be adjusted. But I don't know what they were talking about. You can't adjust the wire. When I asked how they were going to adjust the wire, they said that's not covered. I then asked where is that written and they said it's not written. But if it's not written that it's covered, then it's not covered. I asked for a supervisor and they sent me to a different section. They agreed with the previous person that I spoke to that, if it wasn't specifically written that it was covered, then it's not covered. So, I dropped them.

They also said that they would refund the $100 that I spent for the call, and that they could drop the cost. But I told them that if that was what they were going to do, tat they were going to come up with some bold adjusted wires, then I didn't want anything to do with them. In the end, I bought the parts and repaired the pool heater myself.

I asked for a second opinion and we were taking steps to get that done, but it fell into some kind of hole where I’m not hearing from either company and the issue is still unresolved. The turnaround time to get someone out was about four days, and the online system is very good. But I let my American Home Shield warranty expire and I haven't renewed with them because I'm not satisfied with how this ended up.

We have American Home Shield since November 25 since we got the insurance policy at our closing on the house. So far, we're happy with their customer service and the coverage has been excellent. We've got to pay $125 each time we submit a claim. In this case, it was $125 and they fixed two shower valves. That was a better price than if I hired a tech to do it.

Foster closed the claim, so I called American Home Shield and reopened it because the issue hadn't been fixed. The tech had installed a new reservoir and showed me that water was flowing through the pump and into the reservoir, but it was coming out onto the floor rather than through the door where it was supposed to. I said I still didn’t have water coming out of the refrigerator and he said it might take 24 hours. I gave it 24 hours, then 48 hours, and there was still not one piece of ice. I was thoroughly disappointed. The tech took no initiative to troubleshoot the line further to make sure it was working before he left, and his explanation was very limited. I don’t want Foster to come out here again.

I started with American Home Shield in November of last year and this is my first claim with them. They offered to send someone else to clean up Foster’s mess, but I told them not to worry about it. I don’t want to go through this trouble anymore and I don’t have time to wait for that. I just bought myself a new refrigerator. But when I had another problem, American Home Shield responded to me. The tech from Urban Plumbing came out and fixed the faucet without any problem. He had to order some parts, and I didn’t like that I had to get the parts from Moen, but I got them. They came quickly and came back and repaired to my satisfaction. So they were very good. American Home Shield’s price is not much. If it was too much, I would cancel it. The initial service fee is too high at 125, though. It probably needs to be close to 75 at max.

The unit hasn't been repaired yet. The guy who came out told me that American Home Shield probably wouldn't cover what needed to be repaired. I'd have to go to an outside source, so I'm still waiting on that. Overall, the people from American Home Shield are very professional and they answer all of my questions. I feel comfortable with them.

As far as putting in a claim, my husband usually calls, and then they automatically take the information over the phone, and then they have a person giving us a call. Their customer service are very nice on the phone. Overall, we've not had any problems with not getting things fixed correctly. As far as their price, we have our co-pay, which is 100, and that's fine. It's a lot better than buying a new dishwasher. American Home Shield is very efficient. Customer service is great. If there's an issue, we can call them, and they'll fix the issue.

I was chatting with someone from American Home Shield this morning and I said I didn't want the same company or the same guy to come. But I was told he has to be the same one. I just got a message from him that he's going to be here next week. But he's not doing the job. I need someone who can come and fix the unit because I’ve been paying American Home Shield for a long time. This is the second time in years that I’ve placed a claim. I don’t know what to do if he doesn't do the work as he should and I don't know if I can keep putting the claim. I don't know how it works.

I got a $1,000 gas bill when I've been in this house for 12 years and I've never had more than a $200 gas bill. AHS said, "We warranty the work for 30 days." I wouldn't know until I needed my heat. I ate a $1,000 gas bill. They sent somebody out and I said, "You got to look at this ductwork." He looked at it. I said, "Okay." I got to wait another month to see. The second month, I got an $800 gas bill.

The problem I have with AHS is I've been telling them what this is and I've talked to the gas company. AHS said they're outside 30 days. They wouldn't contact the contractor and the contractor said, "Home Shield, we give 30 days." I wouldn't use that vendor anymore. But I've been with AHS for a lot of years and I'm disappointed that they didn't have my back to do anything about this. This was a tough winter because I got $2,000 worth of extra costs that I shouldn't have.

The cost has gone up over the years. It's been four years since I've had them, and it's gone up, but it's not a substantial difference. It's only gone up $20 a month, and I get it because the appliances aren't getting cheaper. But it's still worthwhile to have. If something breaks, it helps with those costs. It’s also easy to use. It's reliable and not a scam. I think a lot of people think those types of companies are a scam. And there might be scam companies out there or companies that always deny claims or say it's not covered. But AHS is pretty straightforward and clear about what they cover, what they don't cover. For me, it's something that is worthwhile to have as a homeowner. But not everyone agrees just because they've been with other companies that were scams or advertised something was covered, but it wasn't. As long as you read the contract and fine print, you should know what's covered and what's not.

I don’t like having several different companies working on my stuff or having people all in the house, and I don’t want the finger-pointing. Last year, I had to call about my AC unit because it was blowing out warm air. This week, I called the same people who worked on it a few years ago. They told me it would be $39 to come out, which surprised me because I was thinking maybe $100. When the guy got here, it was $260 for him to diagnose it and then another $100, so I ended up paying about $400. I could’ve just called American Home Shield. I wasn’t even thinking because I’ve never called the number, even though we’ve had it for a while. I’m still mad about the $400. All I had to pay was the co-pay. I should have stopped the guy when it went from $39 to $260. I would never do that again.

When we first moved here, the warranty came with the home. We ended up needing a brand-new AC unit and all we had to do was pay the co-pay, so it was a no-brainer. We’ve been here for a while and things do break. I pay out of pocket, but not like that. My husband can fix some things, so I don’t always need the coverage, especially for water issues, because he could have fixed that. He was just at work and has been working on it. Overall, American Home Shield is good. They get things done, even though sometimes it can be hard to explain things when calling in.

The contractor dropped the ball as well, and it was more of them trying to sell me a upgraded system. It was more of their convenience trying to make more money replacing the unit. They said I didn't have to wait three weeks, that they could swap it out for me in a couple days, but it was going to be $10,000. I told them no and that I could get it replaced if I wanted to for way less than that, which I did.

The first time the contractor came out, what was initially expected, the cause of the leak, was mitigated as they instructed. However, that was not the actual cause of the leak because there was still a leak going on. They had to be called out again to come back out and they had to do more investigation beyond what they originally identified. There was a second piece to the leak. They found an additional source of the leak and it was mitigated.

I said no and the tech got rude with my husband. He fixed one spring and left. Now, it’s still incredibly loud. But he said that’s not something he can fix without us paying an additional fee. So, we will never request that company ever again to come out to our house for any reason. He was unprofessional. I wouldn't want to do business with or have somebody representing American Home Shield’s name who is not polite to the customer. It could have just been a bad deal because techs sent by American Home Shield have come out for our garage before, and we've never had that happen. We've used them for maybe 10+ years. So, this is the first time this has ever happened to us that made us a little leery. It seemed scammy. I used to recommend American Home Shield to friends and people I know, but my last experience was a damper because it wasn’t fully fixed. It felt like a halfway job. It's always been good up until this last point.

American Home Shield provides a quick response when we submit claims and I love that. We had it years before under my husband’s account but we switched to my name because it was $58 a month compared to the $139 we were paying. They wouldn’t lower his price but offered better pricing to new customers. We almost canceled entirely, but I decided to keep it and put it under my name because we should have it. Then, this happened. And now, we don’t need it because it’s pointless. The issue wasn’t repaired correctly, and it would have been better to just pay the $125 service fee and what we pay monthly to have it fixed properly and efficiently. Instead, they sent a third party who didn’t resolve the issue, and it felt like they were trying to nickel-and-dime us.

A week before then, my refrigerator went out, and a tech came out, diagnosed the problem, and said they don't work on them. I was told me to call them back. He told me to clean the coils in the back of my refrigerator. They don't do that. So, I cleaned the coil in the back. They said it should work but it didn't. I called them back in two days. It took them a day or so to come back out. Then they told me I had to call LG. LG came out in three more days. I had lost everything by then. LG fixed it. The company that American Home Shield sent out didn't work on it.

I've had AHS service for years, and the quality of their contractors could definitely be improved. The response time that I'm getting from them has been very poor as well. I have placed many calls to American Home Shield about this issue. Sometimes, I've gotten the same response that they're going to contact the technician who came out and just see what they have to say about it. There was only one technician that they supposedly called, and I've gotten different responses every time I've called.

One guy even said to me, “It's been sent up to the department that decides what they're going to do with it.” I've had that same thing said to me now more than once, but nothing ever comes of it. And it's been months. I've also used them for years, and my monthly payment went up. And nobody notified me that they were charging more a month, and that's really bad.

Recently, their contractor fixed the air conditioning and it now works beautifully. The contractor was wonderful and polite. They went over and beyond what I figured was wrong with my air conditioner. I figured it was just going to be a day thing, but it turned out it was longer than that. This trailer is a 2006, so it's 20 years old. They found a corroded wiring outside, and they replaced that. They also replaced my thermostat.

I hope that I can take Tom Melton Plumbing and Ohio Water Jetting off my list because I'll never use them. I don't want them even for a consideration, because that's just bad business, not calling people back for two weeks with their sink stopped up and they can't use it. That's rough. I understand that there are protocols, but when I called every other day and ask what I should do, they'd say we had to wait 24 to 48 hours. So, I got to wait three more days, and when I called them again, they said we got to wait for American Home Shield to respond to an email 24 to 48 hours.

When I asked to talk to a manager, the rep said he'd shift it over to the manager and it'd take him 24 hours to get back. But they never called back, and this two to three-day window for every time you call them with a problem about a contractor is too long. At some point, I had had enough and I told my husband he had to deal with it because I was really angry and upset. I was tired of the waiting game.

With this house, we've had American Home Shield for four years. Our previous house that we had in Texas, we had them for at least 12 years. I would tell others to be very careful. They should read everything and make sure they're getting what they think they're getting. I thought the coverage was more in-depth than what it actually was. However, I was the one who was responsible for choosing the particular package. So, it rests on me. They had three different levels. I chose the middle one and it did not cover very much.

Every contact that I had with AHS, they did a wonderful job. They did what they were supposed to do, and the customer service people were very friendly. It was just the particular coverage for I would consider as a major issue in a house, an air conditioner going down, was not as good as it could have been. But I had the choice of taking the higher level deal, and it would have cover that.

Next a few months later I had a kitchen sink plumbing issue. Made svc request on 2/23. Again an out of area provider that would not answer their phone. They finally were supposed to show up 3/2. NO show, call or text. I called Customer Svc AGAIN (and by the way, in West Africa, Asia & Caribbean) and informed them no show and I wanted to cancel the svc request (since you cannot cancel in their app). Was informed by rep, I can't cancel until they speak to provider! Good luck with that. She said she would give 24 hours and call me back. I was stunned on 3/3, when she actually called back, as two others NEVER did. Said had not heard from provider and unable to cancel my request.

I said that is ridiculous and not my problem their system is broken. Told her I would dispute the $125 charge on my CC, since no service provided. Subsequent to this conversation, I called a local plumber who resolved the issue SAME DAY! Then I disputed the charge. Fast forward to mid March. I received a call from AHS stating I'm past due $125 for this same service request. Haha! Don't think so.

The tech who came out was very polite. He has a very quiet demeanor, and I guess that's part of his professional persona, because he came in, we exchanged greetings, and I took him to where I needed the work to be done. He listened to me. We actively engaged back and forth, and he went to work. When he was done, he explained to me what the problem was. There was some agreement about what I thought and believed to have happened, and to hear him back it up and to support what I believe. And he went on from there. He explained the part. He cleaned up behind himself. He was very professional and a very kind gentleman. He was prompt and gave me recommendations. I really liked him.

AHS is definitely dependable. You can trust that they say they're going to get to you, and the turnaround time is quick. If you call them or if you're online with them, you get an immediate response. Your request is important. It's almost like they feel like whatever your situation is, it's of urgent importance to them. They try to get you the quickest turnaround possible. If it's a weekend, they search to see if there is somebody on their list, to see if they can get somebody out. They get somebody out fast. And they're reliable.

I have been dealing with AHS for a number of years. I had them at my other property. Even when I rented it out, I had them at that home, and at this one too. I've never had a problem. They've never sent out people that were not professional, that didn't get the job done, or people that were trying to hassle me. Whoever these vendors are, they've always diagnosed the situation, not trying to get more.

That's the one thing I liked about the gentleman Mark. He said, “You're covered.” He didn't try to sell me anything. They always have good people. They have a good rapport with whoever they send out to do the work, because they've already been tried and tested. You can trust AHS. They're tried and tested. They believe that your property and whatever issue that you have are important.

At any rate, the motor in the dryer had two parts to it and he was unable to separate one part so he could put the motor part in and reattach the other part. So he did his best. He spent hours on it and he just couldn't do it. So they scheduled somebody else to come, who tuned out to be the second guy that previously came out. At first, he didn't show up on the scheduled visit and he never contacted me that he wasn't coming. So I was waiting all day for him. The next day, he came out and he said that the problem was not the motor. But I told him that he was the one who wanted the motor. He then said that the problem was with a very small piece, which took days upon days but it did not arrive.

Finally, the guy who was the best of the bunch who diagnosed the dryer, came back and looked at it, then he said they'd order the piece again. So I waited a few days, and when it still did not not come, I went to Amazon and got the piece for 10 bucks. Then, the guy who tried to put the motor in was the one that put that in, and the dryer worked. But it worked for two cycles, then it died out again. At this point, we were going on three weeks from when we started the claim.

I told American Home Shield that I had no confidence that this was going to be repaired, so I wanted a new dryer. They gave me the standard line, which is, “Unless the technician says it can't be repaired, then we won't replace it.” So, things went a little bit further, and finally, because the same happened again since the thermal piece that they put in there failed after a few cycles, I got another one at my own expense. But despite putting that in, I had the same issue. So, I told American Home Shield enough already. We've now had four different technicians and the dryer was still not fixed. Also, the techs are not going to tell them that they're not going to fix it, because they just keep coming back and charging.

So after the last time I had a tech out, which was over a month since the claim began, I told American Home Shield that I needed to get it resolved that day. Once again, they gave me the standard line, put me through different people, and each one gave me the standard line. I finally just said I've had enough, so I canceled American Home Shield. The other reason why I canceled was they continued to raise my monthly rate, so I was paying almost $170 a month pretty much for nothing.

Plus, in New York State and where we are, there aren't a lot of vendors. So you get what you get. But some of the claims I had with them were successful. As a matter of fact, I'm having somebody do some repairs in my house now that I originally got from them. But he's no longer doing business with American Home Shield. He said that they were impossible to work with. Aside from him, I also still use the HVAC guy that American Home Shield previously sent to my house.

Years ago, we had an HVAC situation and when the tech came out, he was really nice. We have a dual system. We have an upstairs and a downstairs unit. The upstairs system stopped working and that was why I called American Home Shield. They sent out this HVAC guy who was a single practitioner, so to get him here took a while. He also did our plumbing at one point, because there was plumbing in that. He came, diagnosed it, and said that he would submit the report and we would hear from American Home Shield, because he thought we needed a whole new system. Unbeknownst to me, they don't just put in a new system. They told us we needed a second opinion.

So, American Home Shield called and said that somebody was coming to take a look at the system before they decide that they were going to replace it. Then, a guy came down and in five minutes, he said that we needed this part, which he had on the truck. We were up and running 15 minutes after that. We've got that guy for life, and he was still affiliated with American Home Shield for a few years. But not anymore because American Home Shield was not going to pay for the proper equipment, because they wanted to do things less expensively.

I've been with American Home Shield for the better part of 20 years and I've only had a few claims. If you Google home warranties, American Home Shield is number one and maybe in certain areas, they are. The real reason why I was with them was more for the HVAC. Because if that goes, that's a pretty major expense. But the problem I had there too was nothing went quickly, whereas if you needed a vendor that you're paying on your own, you could get somebody there within a few days. With American Home Shield, it will take weeks and you're without the appliance for that period of time, so it's not user-friendly in any way.

I told him I'm new to this area and asked if he could recommend another person. He gave me two names. I called one of them, and they came out and put this little gizmo in my air duct system. That helps. But I think I have another issue, so I spent $2,000 and I still have a smell in my house. Other than that, American Home Shield is a great company. We're on year 35 in different houses. We have two homes, so we have both of them covered. Filing the claim online this time was easy as it always is though I'm non-digital native as I'm older.

There's not even any water going in it now, and it only works for less than five minutes. My washer has different settings and it's five years old. It has words with lights by them for each section that it's doing. Sensing, rinsing, spinning, washing, stop, done, lock to lock the lid. And it's a glass lid, so we can see what's going on. When we started to load after he left, my son turned it on, and he came back out 10 minutes later, and said, "Mom, I've tried this twice. This thing's not working." So I went and looked at it.

We have different levels of washing. I tried four different levels: the super wash, the extra water wash, the gentle wash, which is like a hand wash, and the normal wash. Each time, I turn it on, the sensing light would come on, and you could hear it thinking, and then it would lock, and then it agitated for 45, seconds, and then unlock, and thinking some more, then it locked again, and it spun for about a minute, and then it unlocked and said done. That was less than five minutes. No water. They're coming back tomorrow to hopefully, supposedly, fix it right.

AHS was really good with me. The company that they sent out, I've only been talking to the same lady that sets the appointments. She explained to me how to get the ticket reopened. When I called American Home Shield, they were really good about it and did it really fast and had no issues. I told them exactly what was going on and what the lady told me to tell them and they said, "Okay, it's taken care of," and sent me emails and text messages that said, "This is who you've been assigned and there you go." I've had issues in the past with other people that AHS has sent, but not this time.

We started off with $85 a month with AHS and we're up to 160 now. But I've been with them for a really long time and I know that prices go up with the times. I'm now paying $100 for my service fee when they come out, and it used to only be $50. I liked the $50 better. But having AHS is convenient and it gives me savings in my pocketbook. For quite a while, AHS’s website was a pain in the ass. The app is amazing, though. With the website, I have to go through my email to log in because it never remembers my login, going straight to the website. But if I go through an email sent to me to go to my account, then it goes just fine.

American Home Shield has good coverage. I'm not sure what a service call would cost for a plumber or an AC guy to come out and fix something if I didn't have American Home Shield but what I like about them is I pay the service fee no matter what the issue is like the claim I had right before Old Glory. It was a gas stove but other things fell in that category, so I got my refrigerator, my washer, and that fixed for one service fee. You can get several things done at one time if they all fall into that group.

The first person I got to at American Home Shield was cool, but the second person was horrible. There's a certain way she could have said it like if it's the same issue, if it just needs to be cleaned, then they might charge me again. I'm a supervisor at a call center and I deal with call center people all the time. I wasn't yelling or being rude. I was just asking for them to come out and check it the right way. But she kept saying, "No, if they put the same thing, you're gonna be charged again." She kept pushing that. I was upset about it and thought American Home Shield was a waste of money.

They ended up sending the Everest people but it cost me almost $500 till I got them to come out and replace the stuff. They were able to get it taken care of and covered it the second time but the issue is not fixed, so I need to call them back. The rooms that I'm upset about are still not getting air the way they should be. The money that I had paid initially was 600 and change plus the $400, but it's still not fixed. I'm pretty sure I'm gonna have an issue when I call American Home Shield back. This is my and my wife's first home, and that experience was horrible.

AHS sent another company out, and the gentleman came. He had a nasty attitude. He didn't look at the things properly. He fixed the stove, but never moved the refrigerator to assess it, and he just sent his claim in, which led to me having to go through another long process and reported him because he came back at my house, because he said he purposely left his laptop at my house so I could sign. He came back banging on my door at nine o'clock at night, which is very scary and intimidating. I asked AHS's rep to not send anyone from that company to my house again. I filed a complaint with that company.

By the tech not properly assessing my refrigerator, which was clearly not working, AHS sent another company out, and they said that they put Freon in it but it was something else that they needed, and they said, “We can't do it.” AHS sent another company out who assessed the refrigerator and said, “You do need a new refrigerator.” So, the prior company never sent in their notes. I'm in the process of getting a new refrigerator and washing machine.

I've severed my relationship with American Home Shield. I had three policies with them, and they were decent for a year or two, but they don't have a procedure for emergency. They want to decide and determine what an emergency is for me. I had an emergency situation on one of the properties, but they still fell right back into the policy. They have no flexibility in the procedure. The techs and representative that they had were focusing on the policy, and they weren't authorized to do anything. I tried to get beyond them and get to somebody that could at least listen and evaluate what I said. But they couldn't rewrite the policy. They want to save their jobs so I understood that.

I'm used to customer satisfaction and we had guidelines that we were to change the policy if it didn't serve the customer, ‘cause the customer was first, and we were tasked with rendering exceptional customer service. But at American Home Shield, they were like robots. They could actually put AI there, and AI could have done the same thing, because it's not going to make any decisions at all and not going to consider anything. When I tried to explain it to them that it was an emergency, there was resistance.

I got a rental property in Colorado where the weather can change, and you can get a lot of snow. My tenant called me and said they didn't have any heat. The furnace was not working. That didn't surprise me because the furnace was 44 years old. I called a technician that I know to go out and fix the furnace. He called me back and said they couldn't get parts for the furnace anymore. It had to be replaced. I filed a claim with American Home Shield and had to pay $125 for their tech to go out. That was on the 5th of March. My tech had told me that there was going to be a blizzard that night. I was trying to get the furnace replaced before that blizzard came in.

When I filed a claim, I contacted the tech sent by American Home Shield. He said he could be out in 24 to 48 hours. When their tech told me that 24 to 48 hours, I called American Home Shield and explained it was an emergency and if they could transfer that ticket to my tech? They both are certified and registered in the state. If they could transfer that work to my tech so that it gets done, and they could move from there.

When they said that they were going to escalate it, I waited an hour or two, but I didn't hear anything. I canceled the contract with their tech that they had assigned, and I called my tech and told him to go ahead and install that furnace. That night, there was a blizzard so had it been the next day, the tech couldn't have got around on the 6th because of too much snow. Their contract that it takes 24 to 48 hours has been sufficient for most part, on certain things, but what do you do in emergency? When it becomes emergency, everything changes, but nothing changes with American Home Shield in doing an emergency.

The plumbing started in December, and some guy came out. But then he never followed up, never came back. He said he would put in a claim with them. AHS said the claim is still open. I said, “Okay, so what are they gonna do?” Finally, the tech came out December 5th. This is March. I still have an issue. AHS said, “You want us to call them back?” I said, “No.” So they sent somebody else, and the guy said, “It's probably not going to be covered.” They said I could pay him myself out-of-pocket.

They also did a virtual video thing. The guy said, “Oh, yeah, that looks like an issue … but I don't know what your plan has.” I said I have the premium one. I said, “Okay. But why did I pay 150 for the guy to come out? Then AHS is sending somebody else out, then now I gotta pay again?” I'm not happy.

But I ended up with 12 days or so without a water heater. I was on the phone with American Home Shield every day for at least four days and I spent three hours on the phone with them every single time. Also, I had to pay $1,000 extra because American Home Shield did not cover a couple of modifications that were needed. And the modifications were a couple of little tools that probably cost $50 at Home Depot. I've got two homes and I pay more than $100 to American Home Shield on one of them. And when I found out that I had to buy parts, I really got very upset. Unless they cover for the whole service, they're really a company that I'm not happy with. All in all, the people who answered the phone were nice but the people responsible of the parts took forever. The vendor who came out there were okay and they were calling me every day apologizing for American Home Shield.

I don't find American Home Shield to make good choices in the contractors they select for the jobs. I've been having experiences with them for many years. I've used them before, then I left them and then I came back to them. I just don't feel like the contractors that are under their portfolio are good options for them. My experience with them overall is mediocre at best, but it’s nice to have them.

However, it wasn't intuitive when I called for that option, so I ended up in the automated system and initially was assigned to a contractor I did not want. I called back and I was able to maneuver through the choices and talk to someone. The person I talked to was very helpful and helped me cancel that one and restart again, and gave me the choice of the Hometown Appliance which I was very happy with. Erica owns her own business and she's local. She's very prompt in communication, and she was on time, super efficient and very knowledgeable. My machines are 25 years old, so eventually, I'll need new ones and Erica gave me some good advice about maintenance and future purchases. It was a really good experience with Hometown Appliance. The unit they serviced has been working great, so I recommend Hometown Appliance.

The first guy who diagnosed it showed me there was pitting on the heat exchanger and if it leaks, it’s going to leak carbon monoxide. There's a sensor in the unit. That's supposed to shut the unit down so that it doesn't pump the carbon monoxide into the house. I told him to put it down as a recommendation since it’s a safety issue, so he noted it in his report. But the ticket was closed, and when I followed up, I was told American Home Shield declined the repair. They focused on the heat exchanger not being covered instead of my original complaint, which was the noise.

After going back and forth with American Home Shield, they opened another work order, but it was quickly closed again, and no one came back out. Another technician who came out later thought the issue might be with a blower motor and that damaged blades could be causing the noise, but he also noted the heat exchanger, and that report was declined as well. At this point, the repair was never completed. A couple of things had transpired and American Home Shield wasted a lot of my time. I spent three days off from work, lost wages or used leave, and then called them. And they pretended to open a work order only to close it. I’ve been waiting for two months and I'm looking at firing them. I’m very dissatisfied with how it was handled. I'm also paying them now about twice as much as I was paying when I first started with them.

I called American Home Shield back to say that a hole was forming in it again and they said they would need to send someone back out. When the technician came, I told her she had been out before and had fixed my dryer previously. She looked at the same area again but didn’t explain what was wrong with it. She just said I would get a call back. When asked what was causing the issue, she repeated that I would get a call and then walked out. No follow-up was ever received after that. I called American Shield and told them I want to know what's going on with my dryer. Somebody got to fix it. They said my claim was denied because I abused the dryer. I have had it for 14 years so I asked what caused it to happen.

American Home Shield sent another company out and the technician said that because of the way my dryer was, it hits against the washing machine. So, I didn't have space between it. Even though the first technician replaced it, she didn't tell me that I needed to have space between it. The problem is, when she replaced it, it already had the damage on the wheels that were never aligned back. So, whenever she replaced the drum, it just went back onto the same cycle. The wheels and the belt weren't replaced. I also found out that the vent needed to be vacuumed out, and it was why I wasn't getting any heat. So, multiple things were going on with the dryer, but I wasn't told until the second company came out and explained that there was nothing that I was going to be able to do with this dryer now because it had run its course. It's old, and it's going to break eventually.

The second company was more straightforward. They explained that repairing it wouldn’t be worth it because it would likely break again, and it needed to be replaced rather than patched up. But it’s a washing machine and dryer set so I didn’t want to replace the dryer. They said I’m going to keep having the same problem. They gave an estimate for what the dryer was going to need to be replaced. They told me it was going to take time for these parts to come in, but there was no guarantee that once we replace them, it's not going to happen again because of the age and because of the damage that's already been done.

If the first technician had told me that, I would not have been going through this. Instead, she only took the dryer drum out during the first visit and didn’t say anything else. I gave it the benefit of the doubt and reduced the load size and temperature, but it still wasn’t working properly. I started making the load lighter because maybe I was putting too many clothes in the dryer. But my husband said we weren’t overloading it, since the dryer says it can handle up to about 10 towels at a time. So it didn’t make sense. It just kept breaking, and something inside was clearly worn out from age. It wasn’t heating, so even small loads like three or four t-shirts weren’t drying and I had to run it multiple times. It just kept running without drying anything, and I was wasting electricity.

When I asked for the reason why the claim was denied, I was told it was due to abuse and that I was supposedly putting sneakers in the dryer. I explained that I don’t put shoes in the washer or dryer at all. I clean those by hand. I was pissed off and I called American Home Shield to ask if there was anything else that could be done because I wasn’t sure what else to do. I shouldn’t have to go to a laundromat since this is exactly what I’m paying the service for. I was livid but I had to remember that American Home Shield is just licensing people out to contract these jobs. So, my being frustrated with them wasn't the problem. It was the original people I was supposed to be frustrated with.

American Home Shield sent me a quote of how much my refund would be if I wanted to get the dryer repaired, or if I just wanted to get a cash out. So, I said I would do the cash out because I took the advice of the people who told me to just replace it. American Home Shield told me how much it was going to be and I found an appliance store that had a dryer that was comparable to the dryer that I had. It had a scratch on it, but it was brand new, and I got it at a discount. I had a one-year warranty on a new dryer, and I still get the warranty with American Home Shield. Plus, I was able to put the dryer on my current pedestal. I’d recommend American Home Shield to anybody. They stand by their customers. But they have to be wary of the contractors. The money that American Home Shield gets from me monthly cannot equate to what I went through. The $25 I give them every month covers all of my appliances.

Things have changed in the world, the price has gone up, and less is covered. It's the typical shrinkflation. It's now $100 a month. Whether we have anything going or not, we got to pay AHS $100 a month. If you had the ability and self-control to put $100 a month aside for final repairs in your house, you might do better, except if you have two big repairs like we had when we had the hot water heater go out and needed a brand-new hot water heater, and we had some plumbing that needed replacing that required a wall to be broken into, even if you had those two close together, you wouldn't have time to save to pay for one and the other. Whereas with AHS, I didn't have to. I just put in the claim for one. So, I'm going to keep on with them. I've considered canceling them, but in the end, they're good to have.

It’s been an inconvenience because my wife has to take clothes to the laundromat to dry them. I’ve got two different properties and have American Home Shield on both. This same contractor had been out before and didn’t repair anything because the appliance was too far gone, so American Home Shield replaced it. This is the first time they kept trying to repair it, but even with cross-referenced parts, it wasn’t fixed the way it should have been. I shouldn’t have been charged another $125 just for them to say they couldn’t fix it. They said that if it's over 30 days since the previous repair, I have to pay the service charge. It's not right.

I usually opt for cash in lieu because I want LG appliances, and AHS doesn’t offer them. So, I have to go somewhere else to order it, and it takes 30 days to get paid. It'd be nice if they did it a little bit sooner than that. I don’t feel comfortable putting all my checking account information in electronically. I don’t understand why they can’t just cut a paper check. They said I should receive it within a week, but I don’t like giving out my account number and routing number. Every time you turn around, there’s some kind of security breach, and I have good credit and want to keep it that way. I ordered a new dryer from LG and it’s supposed to be here this weekend, so hopefully, they send the reimbursement check.

The main reason I got the warranty is for the AC in case the HVAC system breaks, since it’s the most expensive. But I’ve noticed that American Home Shield puts limits. The contract renews every summer, and now there’s a $5,000 limit, which isn’t enough for a full HVAC system. Hopefully, it would at least cover the compressor. It’s better than nothing, but I still have to do a lot of legwork, and when the appliance was down, the technician didn’t come out quickly. Every year, the price goes up, so I spend hours on the phone trying to renegotiate a reasonable monthly rate. They also try to move you to a lower plan. I started on the Platinum Plan and now I’m on the Gold Plan.

I don't mind speaking with anybody at all, but sometimes the customer service reps are difficult to understand. It depends on who you're talking to. Sometimes you understand a little more clearly than others. Sometimes you can hear other people talking in the background, too. When I called for this last service, the lady I spoke with said she was going to email the contractor and recommend that the dryer be replaced, since this was the third time that it had been repaired. I asked her several times. But when I ended up talking to the person, there was no such email. I don't like to be lied to. It’s aggravating.

This summer, it will be four years since I’ve been with American Home Shield and it would be nice if they had customer appreciation. I had the same type of coverage on both houses, and it was 47 and change every month. American Home Shield is adequate. But it takes too much effort. It would be nice if I didn't have to spend hours on the phone to try to negotiate a price.

Someone called me and said I had three options. One was the cash payout. I told them I'll take the cash payout and find somebody else to do it because at this point, it's going to be a whole month. I called this morning and they said that no one ever called me. But they called me Friday. My mom was on a three-way with them when they were telling me. I've had American Home Shield since I bought the house and that was my very first claim but it was a horrible experience.

For couple of years, I didn't have any claims but American Home Shield kept increasing my premiums every year so I canceled it. When I was trying to sign up again, the representative that was on the phone was pressuring me, and I don't even know if he has given me correct information. He told me when I was buying this that he was giving me discount on my two other properties that I have with American Home Shield. Both of them should be the gold plan. He was like a used car salesman and I didn't have a good experience. Other than that, my experience with American Home Shield has been satisfactory.

Usually, the techs they send out are very good, like the AC people I had. But I had bad luck with a couple of contractors in the last episodes I've had with them. Some of the contractors were not very good and when they came out to look at my house, they did not diagnose the problems correctly. For the plumbing leak I had, they said the problem was with all the pipes. But it turned out that the floor was leaking and the issue was in the drain around the shower, not the pipes throughout the house. And we didn't find that out until somebody tore half of our ceiling down and said our leak was coming from the floor. So, I have told American Home Shield not to send those people we were not happy with. Other than that, the overall benefit of the warranty and the coverage that it includes have a lot to do with how a contractor reports back to who.

American Home Shield isn't that bad but I probably would have reconsidered depending on the age of the appliances that I have in my home that need to be covered under the policy to make sure that it was economically effective for me. If everything was fairly new, I probably wouldn't sign up because it was still under warranty. But as this is an older home, the 250 off the top so far has covered whatever kind of repair done. It would have been the same thing I would have paid if I had somebody independently come out and do it.

I have never had an HVAC person come to my house and didn't show me a list with 50 things on it that said all the things that they'll look at. They give you a little spiel then they go to work. None of that happened before or after with Climate Tech. They just came in and looked at the thermostat, asked me to turn it off and turn it back on. They went outside then asked me if I would like them to wash the coils out. That's one of the main parts of a maintenance. I should have stayed out there, but I didn't. I was doing something else, and the ground was wet, where they purportedly washed the coils. Then they said they were through and left. If they did any of the things that are on the normal list, I didn't see them other than checking that the thermostat worked correctly which I already knew.

Other than that, I've always had good experiences with American Home Shield. They did some really good stuff over the years. I just wish that could slow down and let me know who are the contractors that they have available in our area because if I've been happy with one, I would rather them return. But that doesn't happen either and they told me I can't ask for anybody specific. How these organizations are automated doesn’t help. A lot of times, you just really need to talk to somebody. Nuances are what counts, and they don’t get registered when you're talking to an automated telephone. There's not a lot of understanding there. I go on once in a while and look at the website, and it's convoluted like most of them are, but it's workable.

I'm getting a lot of calls and people are beating American Home Shield's price, but I haven't changed because they have been pretty good. But I'm on the edge with this last deal. They also sent one company out before, and I told them to never send that company again, but they've tried to send that company a couple of different times. It was the same thing with the air conditioner. I don’t need a sales job. I need maintenance, and I need everything to work. I pay my due every year, and when something like this happens, I don't feel very good about it. I got no way to know if I really got a good job or not. I don’t need American Home Shield anymore if that’s the way things are going.

American Home Shield makes contracts with these people to go and do the work. But they should check up on them. There's got to be some way that they can figure out if they're really doing a good job or not. If something fails, I would not call this organization back. I would call and use my warranty package, but if they said they were going to send them, I would call again and ask who else have they got. I tried that once, but they said I've got to use who they called and that's how their contract works. That time, I met them at the door, and I explained what I wanted, but I shouldn't have to do that. They should be able to come here, be professionals and do the job.

He fixed the refrigerator and looked at the microwave. He said he had to order parts and left. Then I got a note from American Home Shield saying that everything's closed. I don't know if they told them they fixed the microwave, but they never did. American Home Shield has called them a couple different times. They told me they were ordering the parts. The only part they need is a light bulb, and I can't imagine taking a week and a half to get a light bulb. I asked if I could have a different company come out but American Home Shield told me I can't change 'cause Aurora Appliance has already been paid the deductible. I've called Aurora Appliance multiple times as we're leaving town for two months on Tuesday but they have not responded back. Other than that, American Home Shield did everything that they were asked to do and their price is very competitive.

We had other issues with American Home Shield that were terrible. For example, we had multiple heater repairs before and the repairs were covered. But one contractor was asking for $350 for the non-covered parts, and for the same heater, another contractor was asking for $1,300. Also, what do they mean by $1,300 non-covered parts for a $1,500 replacement, including labor? Because of all these legal issues, I'm planning to file a court case against American Home Shield because of the ridiculous amount of copays they are asking.

Recently, I had an air conditioner repair in my rental property and it was their own guy who was inefficient. Later, I saw that he had a 1-star review. He put a wrong Freon which completely collapsed the AC system and they were asking me for $2,000 to have it replaced as a copay. First of all, it was their guy who spoiled it and that went off to a bigger lawsuit because of my tenant. American Home Shield is coming with cunning and unethical approaches. They give multiple options where they ask a lot of money for copay or cash back is a fraction of what it will take to cost us to replace an appliance.

Unfortunately, I couldn't switch to a different warranty company, because they bought other companies, which I thought of moving to. With them, it is very difficult to know which contractor is good, unless and until we go through a bad experience. Also, the quality of the coverage depends upon the item involved. For the smaller ones, they are doing replacements, like a microwave or a dishwasher, so I don't have any problems. But when it comes to bigger items, which are more expensive, they play all these dirty tricks of asking a lot of money to the uncovered parts.

When we had an issue with the heating unit, they were giving an option to repair it for $2,000, but I know that nothing related to that heater is available in the market, so the parts are not available to repair. The same thing happened with the air conditioner. They said they would repair it for $2,000 and they would give the second option where they would upgrade it to a new and better system for another $1,000. So, the consumers fall into the trap of having a new system for another $1,000. But the option provided by American Home Shield for the $2,000 repair was a fake option, because there was no way they could get the repair because the parts have been discontinued for more than a decade. That's something people don't know. So American Home Shield is misrepresenting things to their consumers and cheating them.

Most of the customer service people are very hard to understand. The communication is difficult and they’re not prompt in answering the phone. The only way I can get American Home Shield to answer is if I select that I'm looking to be a new client, then somebody answers the phone immediately. But if I'm looking to get a problem resolved, you can't get a hold of anybody. The price is comparable to others, but AHS is always trying to up the fee and the cost, without communicating. They might send you an email, and then you have to call and ask why the price increased, and they would adjust it. So, they're always trying to charge extra money to you. My experience with American Home Shield has not been great. It’s less than desirable, and I wouldn't recommend them. In fact, I'm looking to cancel my contract and find another home warranty company.

A button that stops working due to mechanical failure should be exactly the kind of issue a home warranty is meant to address. Instead, American Home Shield chose to reinterpret the problem in a way that conveniently avoids paying for the repair. The experience with online support was equally frustrating. Getting a clear explanation or meaningful help was nearly impossible. The responses felt scripted and dismissive rather than focused on resolving the issue.

Between the service fee, the denied repair, and the time wasted, this has been a complete waste of money. The company promotes protection and reliability, but in my experience they appear to rely on technicalities to avoid honoring claims. It also had a problem with our stove and it took two years for American Home Shield to fix it. It seems like we are in the same process of a back and forth for two years and hundred of dollars paid to repair companies for them to tell us “we are ordering a part and be back in three months.” I expected accountability and support. Unfortunately, I received neither. Andy