American Home Shield Reviews

We were having problems with our dryer. It worked, but it wasn't heating, so our clothes weren't getting dry. I had done everything that I could to try and check it and see what the problem was but couldn't figure it out, so I filed a service request with American Home Shield. Then, the tech called to let me know when he was on his way and about what time to expect him so that I wasn't waiting around all day long. He gave me a timeframe, then called me with a very specific time, so I had a better understanding of what to do. And when he got here, he walked me through everything that he was doing so that I knew what was happening. He was able to go through everything, then he was had the replacement part in his truck and was able to replace it for us. So we didn't have to wait around for a part to be ordered as it was replaced immediately. Since then, the dryer has been working great.

When I first submitted the claim with American Home Shield, there was some confusion because I had the contractor telling me one thing, and a customer service rep from American Home Shield telling me something else. He was telling me that I needed to empty my refrigerator out and unplug it for four days. But that was not what the tech told me. And it was the holidays, so I told the AHS rep that I couldn't do that. I only have one refrigerator. In the end, the tech called and told me to turn off and empty my refrigerator two days before they came out. I agreed because at the time, the temperatures have dropped, so I could put my food on the deck. But there was a lot of back and forth with that.

My refrigerator was freezing up in the walls and in the sides. I submitted a claim with American Home Shield and they sent the techs out. They said that they needed to put some Freon in it and they did that. But then that didn't work. So, they came out and said it needed to be replaced. The day the guys came out, they replaced it and they did an awesome job.

I was having trouble with my boiler. I made a claim through American Home Shield's website and it was fine. When the techs came out, they were excellent. They were going to make sure that I had heat because it was very cold. Now everything is working excellently. I bought my home warranty with my house and I have American Home Shield for over 20 years. They don't get back to you right away but so far, I like the companies that they sent.

American Home Shield's website was talking about an upgrade to your HVAC system. I maintained my system as much as possible. It is old. So I put a claim in for it, and then Ronnie Jones Air Conditioning came out and they did some measurements to see, and then they gave me a quote on a new system. I pay 40 bucks a month and they said I'd get a discount on a new HVAC system. But $15,000 for a new HVAC system doesn't seem like a huge discount from what I'm seeing. As far as the claim submission, I did it through the site. The process was self-explanatory and it's just push a button. The contractor who came out told me he needed to see where everything was, and then talked to me about, if they do go with the contract, there's stuff I have to move in the house. He was very professional and courteous.

I had a dishwasher, a dryer, and a washing machine that needed to be repaired. I placed a claim online and then American Home Shield sent out the contractor the next week. The tech said that there was nothing they could do. He didn't really look at anything. He opened the dishwasher, said that, “Oh, it still heats. It's fine. He said that the washing machine wasn't something he could fix and the dryer wasn't either, so he was there for about 15 minutes and left. Then we got a bunch of denial letters in the mail. American Home Shield offered a second opinion. The second opinion guy never showed up, and sent me a receipt, said the work was completed and it was not. American Home Shield has customer service representatives that will promise you the moon and then they don't deliver. I would not recommend the company.

Sometimes I call on the phone or go to American Home Shield's website. I have good success on both. The refrigerator that the tech looked at is an ongoing thing. In less than five minutes, he was out. It didn't take him a minute to figure out that a manual temperature stick was stuck at the back of the refrigerator that caused the freezing inside the refrigerator. He has been here before when we called him for the freezer part that froze and would not let us get water from the filter. He came in, looked at it, took it out. The fridge is functions perfectly as it should. We do not get our vegetables crunchy frozen. We were scared of putting anything in the fridge for fear of freezing overnight. It would be great if we can have expedited services.

I've been doing my claims to American Home Shield online. I go online, put in my address, submit a claim, and I get an email confirmation. It's efficient. My interactions with their contractors have all been positive. I recently had a claim for a kitchen sink repair. The plumber had to return for parts, but they stated they’d try to get back in the evening and they fulfilled that promise, so that's good. Overall, American Home Shield is easy to use and faithful with service.

The guy from Service One was very nice. He was really friendly and respectful. American Home Shield improved recently. There were some years I was a little concerned. But I've had a good experience. Now that I'm single, I like to be able to just call and have American Home Shield send someone, doing all the legwork that requires to get somebody out.

I recommend American Home Shield for the fact that if a hot water heater, the refrigerator, or an air conditioner went out, you are doomed. I've had a few things done, and I've never had a problem with AHS. I count on them for most of my repairs. They've done dishwashers, refrigerators, air conditioners. As long as they answer the phone when I call, and they usually have someone 24 hours a day, that usually gets it done within a 48-hour window. Sometimes, it could stretch out to a week, like for air conditioning repairman, but they needed a part for my compressor.

American Home Shield sent out David's Appliance Service for an appliance repair. The experience was adequate, but it took them a very long time to come out. It was a very long response time. Then once they had the diagnosis, it was a very long time for them to get parts or get back with us. It took longer than three weeks for the repair to be completed. I tried to call for a follow-up and said, “Hey. Have you forgot about it? What's going on?” Supposedly, their voice mailbox is full and we were unable to reach them. So, it was not the best.

I sent in a claim online for a plumbing issue and everything was solved, but it was over a span of three weeks. Initially, I reached out to American Home Shield and then someone came out and identified how to fix the problem. It was assigned to a contractor the day that they were supposed to come out passed, and then for two weeks I had to go back and forth with American Home Shield because they refused to reassign it to a new contractor until they made contact with the one that they assigned it to, but he ended up going out of business, so there was no one to talk to. The first time we ever tried using American Home Shield for our water heater that needed to be replaced, they didn't contact us. We ended up paying out-of-pocket for it, and then we had this occurrence, so we're planning on canceling it once our contract's over. I wouldn't recommend it to anyone.

I had a plumbing issue, and the claim process was very long and tedious with American Home Shield when I ask for a few different vendors, so I can look it up and make sure that they were gonna offer a great service. They had a good star rating. They said that was the only one that they had available. So, that was issue number one. Issue number two was when the person came out, the individual that came out didn't even look at anything. He had a little leather jacket on. They're doing plumbing. So, it looked like he didn't wanna get dirty, and he said, "I'm not gonna be able to fix anything. I'm gonna have to let them know." I said, "What do you mean it can't be fixed? You didn't even look at it. Are you gonna pull anything out? This doesn't make any sense." He was like, "Look, I've been doing this a long time. I could just look at this and tell."

I didn't have any heat. My house was cold. I called American Home Shield. I spoke to a live person and everything was good. It was all the other things that happened afterwards that were not good. First of all, they said that these people would contact me within 24 to 48 hours. They didn't call me in that timeframe. The technician that came out was cool, but dealing with all of this other stuff, they lied. The technician assessed that I needed a new blower. They told me that the blower was gonna be here on the 18th. That was a Saturday. Then they scheduled an appointment on the 19th, which was a holiday. They didn't show up. Nobody called. They called me Friday before the 19th to say that they were gonna be here between 3:00 and 8:00 PM. So, I was sitting up here waiting. Nobody gave me a call. Nobody said, "Oh, we made a mistake, and we booked this appointment on the day we're gonna be closed."

American Home Shield sent Circa Service for a plumbing issue. Some guy came out and parked in front of my house and sat on his phone blocking traffic for 15 minutes. He finally got out because we approached him and asked who he was. He came in and took a look at the issue that I was having and snapped some pictures on his phone. And then because of the location of my commode, he walked around to the kitchen, made me move my own stove, cut a hole in my wall, took some more pictures, and then said that he was not gonna do anything to repair the leak in that particular pipe, and then left. He was there for about 25 minutes.

I have a renter in my house who contacted me and said that the dryer wasn't working. So, I called American Home Shield who then set up an appointment with Appliance Solutions. They came out and repaired the dryer. My biggest problem is I have two furnaces in my house. My house is a 1929, so it has radiant heat upstairs that requires a gas boiler, and then the downstairs has gas forced-air. I had a situation happened and had an appointment for service. They canceled my appointment for service to fix the heater. I didn't care for how it happened. They use very specific people to do stuff, and I couldn't just call and say, "I need this fixed, not just a cleaning or whatever. I need it fixed." I had to go back through AHS and call them. But for the most part, they've been very good about fixing everything that's gone awry.

I have been an AHS subscriber for over ten years. On January 2, I placed a service request for our Dryer and Washing Machine. First service company acknowledged problems, but AHS reported not covered due to Overload and Partial working dryer control board. Second Opinion service on Jan 13 did not agree and that both items should be covered by AHS. I've made many calls to AHS. On Jan 17 AHS rep advised parts no longer available and I would receive info regarding a Cash Out Option. Many, Many calls, lots of long waiting -- still waiting for AHS action.

The heat was not working and after I called American Home Shield, the rep immediately put me in contact with Comfort Pros, the contractor that eventually repaired it. They sent one guy first, but that guy was not an expert on the subject, particularly with my boiler. So, they sent somebody else the next day, and that gentleman dealt with the problem. American Home Shield would be the way to go when you need a job that you might not have the finances to fix it.

American Home Shield sent Macklin Plumbing and although they fixed the issue, they were not great. The plumbers left and water was leaking for three days. It was hard to contact them through the phone number they provided, and I had to reach out to American Home Shield multiple times. The customer service reps tried to contact the plumbing company but they just kept saying they’d come tomorrow. The issue was the faucet, not the water leakage itself and in the end, they fixed it. But the problem was the experience. The first visit was on a Saturday and I understand that the plumbing guys couldn’t stay all day on a weekend. They spent about 1.5 hours and then left to get a valve, and left the water leaking. It was a lot of water, which was almost like a shower.

Everything was good when Appliance Service Solutions came out. Initially, they were trying to come out the same day that I filed the claim. It's just that I was at work and that didn't work. They ended up coming three days later. It was very reasonable. The tech did diagnostics, found out what the problem was, and ordered the parts. When the parts came in, he came. It wasn't a long process at all.

Submitting the claim for my furnace was easy enough and speaking with the representative was fine. But getting everything done was a problem. The contractor came out right away and did his work well. The only issue was that he needed the hot water heater moved to have room to install the new furnace, and American Home Shield said they wouldn’t cover that. That irritated me because I’ve paid into this for over 20 years and haven’t made many claims. When I asked why it wasn’t covered, they said it’s not in the policy, which I’m not happy about because it’s just part of the nature of the job. I’m seriously considering looking at another company.

I've been with AHS for so long and they have been efficient and reliable. I usually choose the vendor that I wanna use that they have registered with, so I've gotten used to certain people who work for me.

We had to put a new float switch in our septic system so the sprinkler systems would come on. It separates the solids from the liquids, and it sprays the liquids out to fertilize the grass. I went online to submit the claim to American Home Shield and we thought we needed a plumber. So, they came out first and they said it was an electrical issue. The guy had me do the electrical switches from inside but he stayed outside. He just said it wasn't something he could do and then he left. He said they would have somebody else contact us to come out, but we never heard from him again. I called to follow up, and the representative told me that sending someone else out wasn’t something they did. I asked why we weren’t informed earlier, since we’d been waiting almost a month and our septic was filling up and we needed this taken care of.

For our recent claim with AHS, the icemaker was not working, and the water dispenser wasn't working for some reason. The contractors who came out were fine. They were pretty much in and out in an hour. They replaced one of the pieces in the fridge. It works perfectly now. AHS has been great. They pretty much cover what homeowners' insurance doesn't cover, so that's helpful. It gives us peace of mind. I've recommended AHS to others.

Our recent claims with AHS involve the kitchen sink that was clogged and the garbage disposal that wasn't working. Then the handle on the toilet in the master bathroom wasn't working too. The rep that I spoke with was great. The tech that came out was awesome, too. His name was Billy. I've always had a good experience with AHS. I would recommend it.

We decided to get AHS for home maintenance. AHS has been a good service to be able to get someone out quickly and take care of it. We were getting no heat from the air conditioner. The techs went out and repaired it.

The switch for my garbage disposal was not working properly and Sunbelt Electric came out. It was a quick 10-minute fix. I submit claims online but also call to ensure coverage, and the reps have been helpful. The online process is fine. I’ve been working on the computer for 40 years so it’s nothing new to me. One thing that’s rubbing me the wrong way is the installation fee for items like the water heater, which seemed high at $500, despite the water tank being covered.

I called AHS and submitted a claim because our washer wasn't working. The claim agent was great. When the contractors came out, they fixed it right away. It's working now. I like having AHS and the fact that it's available, and I can use it anytime if something breaks down. I just wish it could be cheaper. The cost went up.

They are tricking you to think you’re getting another company then it comes to them with a lot of false advertising on Facebook. They will give you a low cost but will raise it up later. They don’t tell you there is a $$100 payment each time they come out. If they feel it’s not code compliance they won’t do it so there are many hidden exemptions. It’s not a little company. When I called to inquire about it the first time I was hung up on in a slick way. They didn’t allow me to even ask a question so I called back to them back. They said it wasn’t them but when I called back I got them the real company because the number is in my phone because I already gave service with them. They are not the best bet. The better of two evils. They then want me to call the sales department. Running me around like I’m not gonna call them. Then they said it is for the new basic customer.

There was supposedly a problem with the belt on the washing machine and the tech from AG Appliance Repair said it wasn't the belt. There was something stuck in the dryer. It was the 5th time they'd come out for the same problem over the past four years or five years. I paid the $100 deductible for a guy to spend 4.5 minutes there telling me there was a rag and it's still making noises. I'll deal with Samsung directly on it.

Comfort Temp came out ensure that my furnace was blowing out heat. When they initially came, it was some piece they took off the furnace. They blew debris out and he furnace worked. A couple of days later, I ran into the same issue. I ended up calling back and somebody told me a different reason for why the furnace was acting like that. I ended up having to buy material and calling someone else to get something installed. As of now, I haven't experienced the issue where it's going off and I hope it doesn't. I hope this resolution that they gave me is correct because the work I just got done wasn't cheap.

Proline Appliance came out to get a dishwasher going, and they were able to take care of it in a timely manner. However, it took an ungodly amount of time for American Home Shield to send out Proline. There was a weekend and a holiday involved. However, a day without a dishwasher is a day without a dishwasher. While there was a little bit of understanding, I was totally unimpressed with American Home Shield's reaction time. This is the second time that I've had to use them, and neither time was really what I would call a fantastic experience. I had a water heater go out a couple of years ago and it was the same thing. The guy who worked on it was a clean-cut kid who knew what he was doing. But to get to him was like walking through glass. It was tough.

1 star. Extremely disappointed with American Home Shield. My HVAC unit needs to be fully replaced, and while the warranty coverage was advertised as up to $5,000, they are only willing to pay $2,500. The total replacement cost is well over $8,000, leaving me with a massive out-of-pocket expense that defeats the purpose of having a home warranty in the first place. To make matters worse, when I asked to escalate the issue and speak with someone higher up, I was told they “don’t have phone numbers” for supervisors or anyone above the representative level. That is completely unacceptable customer service. I also spent over two hours on hold—twice—just trying to get answers, only to be given the runaround. This feels like classic lowball payouts and stalling tactics. If you’re considering American Home Shield for peace of mind, think twice. When you actually need them for a major repair, they don’t come through.

I put in a claim for a roof leak in my garage. Within a couple of days, American Home Shield was able to get some people out and assess the damage. Then within another couple of days, they came out, fixed it, and everything went smoothly. They also gave me a year warranty for the work so it was all around a good experience. The guys that came out were very friendly. It was a father and son. They were very informative and attentive. They answered all my questions and addressed every issue and concern that I had on top of where the leak started. They also helped me identify some other issues that I may have in the future.

The heat pump wasn't working so I paid American Home Shield to send NextGen. The guy came in and checked a fuse which was blown. He put another one in, but it blew it. He told me I had to get a new heat pump and my out of pocket was probably gonna be 8,000 to 9000. I looked at him and told him I was not doing that. He said he would put it in his report to American Home Shield as normal wear and tear.

I cannot speak enough about Royal Air and the gentleman that came out, Roy. They went above and beyond. The unit worked then it quit working. But Roy came back and even reached out to me yesterday to make sure it was still working. I was also surprised with the turnaround time for the claim. It was less than four hours. That exceeded my expectations. Whenever I file a claim, I have done both online and over the phone, and whenever I speak with their reps, it's been an excellent experience. American Home Shield is definitely worth the money.

AM/PM Plumbing came out for our recent AHS claim and it was very good. It came out fine. The tech did what we needed him to do and he was very polite. We’ve been with AHS since 1994 and when we started, it was just $35 for a callout. Now, it's $100. But besides inflation, they respond quickly and we've always been satisfied with the contractors they send out.

I had a partial blockage in my main sewer line that was caused by the backwater valve being obstructed and Rooter King removed the obstruction in the backwater valve and all is good. They were in and out of here in under 30 minutes. I was ecstatic.

Don't walk away, RUN from AHS. I was with them for 3 years and with hesitation they are the worst company I have ever dealt with. Their customer service is awful and every claim is a battle. There are better alternatives and I strongly suggest you do your research. Thanks for listening.

On 10/2/25 I contact AHS due to a dishwasher repair issue for my rental. They sent Sears (Lake Havasu/Bullhead CIty-2) on 10/7/25 to repair. Tuesday. October 7, 2025 an appliance repairman had been out to the house to fix the non-working dishwasher and upon completing the repair, he started a cycle and then left. After the appliance repairman left and the dishwasher finished running and was on the drain cycle, is when the flooding occurred and the dishwasher was dumping all of the water onto the kitchen floor. Tenant cleaned up as much water as possible but it was underneath cabinets and the LV flooring was soaked. After calling out a company to clean up ($675.00).

The warranty truly doesn't cover much and if you need a part they will tell you it needs to be pre-authorized and never get back to you and give you the run around after calling weekly for months. I still have an outstanding service ticket from over THREE MONTHS ago. Every time I called to get assistance I spoke with someone new who didn't help, gave me the wrong information or pushed me off a couple days by telling me to call back in 1-2 business days. Do not recommend getting their useless home warranty, unless you want to deal with having to call them 20+ times over the course of three months with no real answer or resolution. I ended up hiring my own plumber. Biggest waste of money.

Scam, total scam, basically they cover the same thing as a factory warranty on your appliances. Then they are terrible at communicating, I had to contact them to find out that they couldn't get a contractor in my area because no one will work with the company because it's a rip off. Then when they basically tell me they won't cover my water heater because of age they won't even refund my service fee. I did all the work and still get charged. I have been without hot water for almost 2 weeks now and I'm still paying everything to get it fixed. Total waste of money, do not buy any plan from them.

But the tech who came out was fine. The dishwasher’s also working now. Having AHS works for us, but sometimes claims don't get done as fast as you want them to or you'd like them to, reasonably.

It's very difficult to deal with AHS. They only listen to their contractor. They don't listen to the customer. It's not a customer service anymore. It's all about making money. My experience with my recent claim for the garage door was not great. They just wanted money and there was damage in the spring and they said that they could not fix it because they needed to replace both the spring. Both are covered in insurance, but they just walked away and gave me a bill.

My experience with AHS has not been the best. My recent claim was for a pool pump and it was my third attempt on different issues regarding the pool and the pump and equipment and everything with the exception of a 49-cent washer was denied. They sent the same pool company out there. One time I got a second opinion, but it was just frustrating. Just after so many attempts and being denied, it seemed like something was not legit. The techs were nice, pleasant, seemed knowledgeable but they were not able to repair it. I got another company to make the repair and the replacement. The pump wasn't state-of-the-art equipment when we bought the house, that's why I purchased the warranty on it. It was a little frustrating that I paid extra for the one thing on my property that seems to break down the most and then get denied 95% of the time. It's ridiculous.

I put in a request for my oven that had stopped heating up. A repairman came out a day later and was able to replace the igniter in pretty quick time. It's working and I haven't had any issues. Also, the repairman was very polite. I did the claim through the American Home Shield app, and it's very easy to use. It had all the things I was looking for and was very easy to navigate as well. Everything has been great with American Home Shield and I'm very satisfied. They're very quick and competent.

I bought my house 18 years ago and I've had American Home Shield since. It's a good thing that's why I stayed with it for all the years. You know what they're gonna do and what they ain't gonna do. Recently, BestWay Mechanical was timely in coming out for the hot water heater. They changed the part out.

We called American Home Shield about our heater not working. However, it was just a switch on the side of the heater that was flipped off. Somebody accidentally turned it off. The repairman just went in, flipped it on and it went on. He was nice though. I've had American Home Shield for a year now and when I do my claims online, it's easy.

Drip Plumbing was good. They came out and checked the drainage. However, they don't do septic tanks so I have to hire someone on my own. Also, the other contractors that have come out were not good. I've been having problems with my refrigerator. I've been trying to get it fixed, but the people American Home Shield sends don't take their time. Also, the wait time sucks.

I purchased my home 1st of January and got American Home Shield. A locksmith came out for a rekey and it was a great experience. He was in and out real fast. He was very professional as well. American Home Shield has been very good so far. My experience with them has been easy.

I have American Home Shield's app and submitting claims has been easy. I had a refrigerator go on the fritz prior to Christmas and they sent a gentleman out on Christmas Eve. He diagnosed the problem and ordered the parts, then he came back seven days later on New Year's Eve and made the repair. He did a great job. I also had quite a few interactions with Sears. They kept me more than informed. They texted me and emailed me every day telling me and reminding me that I had an appointment and the parts were shipped to me. That went flawlessly. I was a little worried because it was so close to Christmas, but everything went smooth. It's my second year with American Home Shield and my experience has been easy. I've recommended a couple of people.

ABSOLUTELY BAD. They have contract with the WORST REPAIR COMPANIES LIKE AG APPLIANCES THAT HAS THE WORST TECHNICIANS. They're completely ageless about their customer's need. PLEASE STAY AWAY FROM AMERICAN HOME SHIELD.

Aladdin's Plumbing did a good job, but American Home Shield is terrible. They do everything they can to not pay claims. I've been paying my dues for them every month for 18 years on this house. So, I kept it from when I bought the house and just kept it going. There was one very tiny incense-sized stick that was in the drain, which was about an inch long. AHS denied my claim costing me thousands of dollars to fix it myself for something that should have been covered. And that's not the first time they've done this. The vendors they bring in are the least expensive vendors, which means it's very low-quality service vendors. You have to find someone else to do the work if AHS is not gonna pay, which they don’t 9 times out of 10. I'm tempted to just cancel it 'cause it's not worth it for me to keep paying them a monthly payment for no value.

American Home Shield did an awesome job. RPS Appliance Repair contractor was professional. They came in and did their work in a very timely manner. I had to call back and request RPS. AHS had three different ones and they were clear into Seattle. It took them over an hour to two hours to get to my home, just for one call. That was not good money management. I had to call back and have it done. I asked the girl that I talked to to put me on that particular company. She said she couldn't do it.

For my recent claim with AHS, I spoke to a rep. It was horrible. I had to keep calling them in order for them to even put the claim in. There was a language barrier and they didn't understand me. When High Priority Plumbing came out to service my septic tank, it was great. But AHS should be more thorough about what they cover. Because they told me that they cover the septic tank. But no, they don't. Everything that the contractor came out here and quoted me on had to be out-of-pocket. Only thing they covered was to get them out here. Nothing that they would have to fix would have been covered.

American Home Shield is great and I've had them for years. But they happen to have a contractor that they need to get the heck rid of. Stephen’s Appliances, the contractor sent by AHS, is terrible.

McCormick Mechanical was awesome. They came out quickly. American Home Shield sent them for a furnace repair. There was a part that needed to be repaired. The only thing is once the claim was complete, we were gonna cancel American Home Shield. We were not aware that our furnace needed to be replaced and they wouldn't replace it.

I called American Home Shield to file a claim for my refrigerator. The rep I spoke with was okay, but the service was bad. It took five days from the time that I placed a claim for the contractor to come out. He could not fix it. He came around six times. He was okay, but he didn't know what he was doing with the refrigerator. They were trying to fix my refrigerator for over two months. The freezer and ice maker didn't work. He replaced the parts four times but still didn't work. When they replaced the parts last time, then whole refrigerator stopped working. When I called them back, they said they could send the same person back, but it was gonna take a week. They left me without a refrigerator for one week. I could not wait one week. I had to buy a new refrigerator.

My experience with AHS has been great. My most recent claim was for a bad washer. They couldn’t fix it. It was not repairable. AHS gave me the option to purchase me another washer. The claim process was very simple. The contractor was also great. I would definitely recommend this contractor. He was very nice and had a good attitude. American Home Shield was on it the minute the guy sent in whatever he needed to send in to say what was going on. Within 24 hours, they got in contact with me and told me how the process worked. Within another 24 hours, they had done what I needed to do to purchase the next washer. AHS is a great company.

I called Home Shield on the 6th and opened a claim on the phone. It was for my refrigerator and speaking with their representatives was good. They took the report, but every time I call, they don't have an answer for my questions. A technician from Sears came on the 7th, checked the refrigerator, and told us that they cannot fix it because the parts that I needed have been discontinued. So, he told me that Home Shield is gonna contact me in seven days and that they have to replace the refrigerator, but I haven't heard anything about it since the technician went to my house. I got the survey for my experience, but after that, they never called or sent me any message. I've had to call them and I've been doing it almost every day.

I did the virtual interview over the phone with a gentleman who was very nice. I went out, took pictures of everything, and he said the guys would come out and they would be able to fix my plumbing issue in less than five minutes. So I went on and put my claim through, and American Home Shield took the $125 away. They sent H&H and I don't even know how to describe their tech's attitude. He parked on the wrong side of the street at my house, and my neighbor came out, said something, and he looked at us as if asking, “Who do you guys think you're talking to?” Then I told him that he couldn't park up the street since the traffic is going one way. And he said there were no signs. I said that I was telling him that he was not supposed to do it. Then, he was in front of my door and said if they give him a ticket, he'd take it to court and deal with it. I was really pissed about that.

We've been happy with American Home Shield. Placing a claim has been easy. Also, the contractors would call right away. It would take the same day or the next day. Usually, they send a text, "We got this dispatch from you guys, and we'll be up, and we'll have someone sent in about two days or something." Sometimes they explain that they already have other people in front. But most of the times, it has been quick.

Most of the time when I've had issues, American Home Shield has been very helpful. Their customer service always goes above and beyond. Even when there are issues that are hard to resolve, they have helped me out. The only thing is the price increase. It is a little high and existing customers have no offers or any specials. Other than that, when it comes to their service and to helping the customer, I've been very satisfied. I've been with them for a long time.

I submitted a claim to American Home Shield for a heating issue, and they sent out Sirius Plumbing & Air Conditioning. I paid my $100 deductible, and then they had a gentleman come out the first day, and he evaluated it. They needed to verify my warranty and get parts and have a different crew come out to fix it, which they did the very next day. So, I was very pleased that they were able to do that so fast. Everything's running fine now.

When I had an issue with my garbage disposal, I submitted a claim online with AHS. The contractor who came out was professional. The only thing is it took a little while to get the contractor here, but the contractor did a good job.

The tech from Waldorf Plumbing was friendly but didn't do anything other than take pictures. Then my claim was denied even though it's covered. I have another company out right now trying to figure out the issue, because he said he did not have the equipment. When I called American Home Shield, they told me that unless he was gonna cover it and be okay with doing the work after I had a camera company, that I was out of luck. It's on us, even though under our policy, water pipes and drain pipes are covered, but the camera portion is not covered. But the only way to detect the issue is with a camera. I've paid for six years and only had one service call and they couldn't fix it, that's a lot of money I've paid for them to not fix anything.

American Home Shield did a very good job this time. I called them, and they contacted Sears who came out and did the work. The tech showed us what the problem was. The microwave's starter switch went out. He had to order the part, came back on Saturday and fixed it. That was a very good experience. I'm gonna recommend AHS.

In the particular instance with my water heater, both companies were great. CMB had to reset the thermostat again and even came out a second time to make sure that it was right. They didn't have to do that. My problem was, it could be an electrical issue or a plumbing issue. We had to troubleshoot to figure out which issue was it.

I directly call American Home Shield when I have a claim. The reps that I talked to were very nice and helpful. Whenever I have a claim, it takes them less than a week to send out a contractor. It went very quick. We're still working on the furnace because there's a part that the tech needs to order. But he was amazing. He answered all the questions.

I needed to replace the motor in my bathroom exhaust fan. I reached out to American Home Shield using their online service and it easy to navigate. The repair was handled efficiently by Authorized Electric LLC. They had to replace the motor in my bathroom exhaust fan and now, it's working well. Since then, I haven't encountered any further issues. I would recommend American Home Shield.

I like American Home Shield. I've been with them for 25 years and I've had great experience every time. Recently, I had an issue with my washing machine, and the process to resolve it was smooth. I called and spoke to a representative. Within two days, the contractor called and came out. They recommended a new washer and I'm in the process of doing that now.

Mac's Appliance Pro was quick in getting back with me, and I can't say enough nice things about the tech. He was absolutely polite. He knew exactly what he was doing. AHS sent out a company from Pensacola that was absolutely horrific. I didn't like them at all, and they ended up leaving the dishwasher. I called AHS back and they're sending Mac's out on Monday to install it. I would highly recommend him. I would request him every time I ever had anything done on one of my appliances.

One of my furnaces wasn't operating properly, and American Home Shield sent out Service Contractors of Texas. They had to come back twice, but it wasn't their fault. The pressure valve was doing the right voltage, but it had a short in it. So the next time the tech came, I went upstairs with him, and he wiggled the connector, and the furnace went off. He understood what it was. He replaced that. So they did a good job. They replaced the board and the pressure sensors. So I'm happy with them.

My most recent claim with American Home Shield was horrible. I've had to have the contractor out three times now to fix my washer. They were out in May to fix it, and they were back in November. They were telling me it was the transmission, it was the slider, it was this, it was that. The communication was horrible. They wanted to be off the Friday after Christmas so they came out on December 20th. They said they were gonna just ask American Home Shield for replacement there were 10 parts that needed to be replaced. Next thing I knew, three huge boxes show up at my house on the 22nd two days later. They were just FedExed to my house with no warning that I was getting these boxes. They were sitting on my porch all day. That was certainly a difference from being told that it was being replaced to getting parts delivered to my house. The next day, two more huge boxes show up.

I'm trying to get someone to fix a furnace. I asked for a second opinion because American Home Shield keeps sending out companies that are just saying, "Oh, everything's fine," when the unit is 37 years old. I paid out of my own pocket to have a company come out and look at it and see what was wrong with it because I keep getting the same thing and keep paying the money for them to come out. So now, American Home Shield is gonna send a second opinion. I was told that if they come and it's a different diagnosis, then I don't have to pay the fee again. But the problem is this should have been corrected last year and now, I'm paying for maintenance to come out to clean the dust off an igniter to start it. My electric bill is crazy. So it's a lot of issues with them.

I submitted my claim December 23rd and the contractor came out the next day. They were easy to work with. They made an adjustment and said, "It looks like it needs to be replaced, or the part." They ordered the part, and during the holidays, I received a phone call to schedule the replacement. It was a pretty quick process. My valve malfunctioned so it created very loud vibrations. It has been quiet since the repair. Things are well.

American Home Shield hires the worst contractors. The first plumber that they sent out was willing to replace the toilet and was going to replace the shut-off valves. But he wanted to charge additional fees for putting in all new water lines. It came up to $1700 instead of just replacing the original lines. So, I asked for a second opinion.

495 Garage Door had a lead time of about three days. I requested for them to come a little earlier. They put me on a cancellation list and came in a day before, which was very helpful, and they dealt with the issue very quickly and efficiently. The technician was very good. He clearly explained to me what went wrong. He took a few minutes to make sure it was a covered loss. He called his office and then he confirmed it and then went ahead and changed the part.

So far, I’ve only used AHS one time and it's worked out positively. When Giminos came out, they did a diagnosis, but one of the appliances needed to be replaced and one of them had a part that needed to be ordered. They ordered the part and followed up with me right away. They gave me a list of appliances to choose from, and I took my time doing it. I ultimately got a gift card from Lowe's and I'm gonna go and pick one out this weekend. The monthly cost of AHS is okay, too but I realize that the one-time service fee is a bit high. I'm paying $125 for a service fee, and I have an associate who has a similar plan and they don't pay as much. I think that part should be lower.

When I reported a leak in my bathroom, I spoke to a representative from American Home Shield then they had High Priority come out to discover and eventually fix the leak. It took a couple of times to do it. Initially, they said they turned off the problem, but when the mitigation company came, they saw something else was leaking. When the service guy from High Priority came back and fixed the pipes, it was still leaking after he left. I had to catch him before he drove off. He had to come back the next day and complete the job again. That caused more damage to a different part of my ceiling in another part downstairs. Overall, the majority of my experience with American Home Shield has been very positive, but like everything else, it's getting very expensive to maintain.

We had to have our furnace looked at. I reached out to American Home Shield online, and a contractor came out within 24 hours. They were very good and the issue was resolved. We also had an issue with an air conditioner this summer. Our coverage is supposed to be up to $5,000 for each air conditioner and furnace, and AHS didn't cover any of it. So, that was rather disappointing. That's the main reason that we have the coverage. It cost us $250 to find out that they weren't gonna cover it. We've been with AHS for 16 years and they've been okay but I'm not sure if it's worth the money. They replaced a dishwasher with one that wasn't as good as the one that I had. We have to pay an upgrade to get a nicer one. I wouldn't recommend them to someone else.

We had an electrician and a plumber come out through American Home Shield. The electrician changed the GFI and a light bulb. The electrician said that if the light goes out again, then they'll have to look at the whole wiring system. Then we had the plumber come out. The plumber's supposed to be coming again today to drain the hot water tank to see if they can get it fixed. Otherwise, it's a good experience. American Home Shield has been very professional and knowledgeable. They've always been courteous, on time and let me know what's going on.

My HVAC system wasn't working, but Little Heroes came out, and then they found that one of the motors was out. David put in a new motor and everything seems to be working good as of now. The timeframe of the claim was good. American Home Shield was pretty punctual about it. Everything was good. American Home Shield works pretty well, especially when buying a new home. I definitely would recommend it to somebody.

I was having an issue with my refrigerator. I contacted American Home Shield and spoke with a representative. The contractor was excellent. His name is Antoine. If it was him alone, I would have stayed with and recommend American Home Shield to many other persons. He explained everything to me. He showed me what was going on. He educated me with what was going on. He showed me why the parts was being ordered, and why he had to remove it. He walked me through it. He requested five parts, but AHS only approved three. They said I don't need the rest. I ordered the fan for the refrigerator, but they said that the fan can be used. It's just iced up. The head of the ice machine was broken, and they replaced the head part that's connected to it.

I recommend American Home Shield to everyone that owns a home. I've had them for a good eight years combined, and my experience has been fantastic. I call for service requests, speak with a representative and everything is smooth, quick, and easy. When my heating wasn't working, they had a guy go up and check it out, and he noticed that something was turned off. It was a quick deal. My the interactions with the guy was professional, smooth, and easy.

The initial plumber gave a costly and inaccurate diagnosis without proper inspection. I contacted American Home Shield. This is where they showed that they cared about the customer. At first, they wanted to charge me for a second opinion. I explained that if I was going to pay for another opinion, it would have to be someone I trusted, which meant calling my own plumber and paying out of pocket for an inspection. I told them that otherwise, they would need to cover the cost. After that, they agreed to absorb the expense since this is a second opinion and I wasn’t satisfied with the first visit.

It took forever for American Home Shield to fix my refrigerator. They sent three companies. The first one, the tech messed it up. So I had to call and I was super mad. Though they sent someone who really fixed it. He did a great job. It took them two months that I opened the claim to fix it. It was a disaster. American Home Shield also meesed up when I sent in a claim because my carbon monoxide in the basement was going off. They sent someone to fix it but it still was going off. So I was very mad. I waited four weeks for the tech to come and fix. It was a long time. So I gave American Home Shield the worst review ever and I canceled. Then I went back again this year because they had a promotion. $70 and $80 a year is a lot.

When a pipe burst out of my home, American Home Shield sent K&S. It's a plumbing company that I've been having issues with, and I've explained that to American Home Shield. So, this recent time, the tech came out and instead of doing the evaluation and telling them that a pipe had burst inside of my wall, he went in to go above his pay grade and sent in a bogus recommendation. K&S wanted to charge me $600 to fix it, and that was during the holiday.

I'm unhappy with American Home Shield's service. I'm not renewing with them. I found a $100 coupon and submitted a request. They're supposed to give me monthly tune up to check out the unit. The contractor came out. The tech provided me his quote on recommendation of what needs to be done. I thought he's gonna bring his gauges to make sure there's Freon in the unit, to validate that it's cooling properly as such. That is what I consider a maintenance tool because that's what I paid for. I didn't see any of that. He said the A-coil needed to be cleaned, which is understandable. Two weeks later, I noticed my unit is not cooling. I just paid for a maintenance cleanup. He didn't say anything about anything else needed to be done besides the cleaning of the A-coil that's in the indoor unit.

It's been about two years since we got American Home Shield and our experience has been satisfactory. We submit claims online, which is easy and quick. When our tub faucet fell off the wall, we couldn't use the tub. We did a claim and it went great. Spring Plumbing was responsive and they came out within a couple of days and fixed the issue. The service person was a young guy who was very enthusiastic and really nice. He explained everything really well and laid out what our options were, and what would go faster and what would go slower. If we chose different parts, it had to be approved by AHS. It was fine.

We've been with American Home Shield since 2014 or longer. We probably got it shortly after we bought our house and we've been here 20 years. We currently have two ongoing claims with them. One is for a refrigerator that stopped working and the other is for a gas stove wherein the dials stopped working as well. I submitted the service requests online and it took about a week for the service people to come out. They had to order parts and the refrigerator repair person will come Monday, while the stove will hopefully be fixed next week.

The tech from the company that American Home Shield hired was not nice. The contractor changed the schedule three times for me and had the tenant taking the day off so he could be there. The tenant had to leave for work and come back at 3:30 because that's the last time that they changed it. He was five minutes late. However, the contractor did not call me. They just sent me an email. I specifically requested that they either call me or the tenant we could schedule, but they never did. My tenant was five minutes late. Whoever went to the house said they would call it as a missed appointment and they would not wait five minutes for the tenant. That was messed up. I was unhappy with that.

I had a refrigerator that went bad. A contractor came in and put tape to hide the crack. I wrote a letter about it and sent it to American Home Shield but they never responded to me. They also didn't cover the dishwasher parts that were broken. There was a switch and something else they said were not covered. If that's the case, then what am I paying for? I'm very disappointed. I have a six-burner stove that went out on me yesterday. I gotta call American Home Shield back to have them fix that. But now, I'm wondering if it'd be easier to just go buy a new one. I spent practically $1,200 on my house and $3,000 on the other houses. American Home Shield is waste of money. If they don't respond to their customers, that tells me they don't care. All they do is grab the money and tell you to go shove it and you don't really have anything.

At Your Pool came out and replaced a pool sweeper motor. I submitted that claim online and it's very convenient because it breaks down to what's covered, what's not covered, and you know whether you're gonna start or not. The process was fast. The next day, somebody called me. They scheduled a couple of days out and that was it. They came and started working on it. Almost an hour later, they were all done. Having AHS worked out great for us.

I’ve been with AHS for four years now. The plumber who came out for my hot water heater tank was good. American Home Shield ultimately approved everything, but it was a lengthy and tedious process. It took weeks instead of a couple of days. I also wish the quality or caliber of people that they have in customer service was better. But AHS is ultimately worth it value-wise.

I had a dripping tub and a dripping faucet. I put in the claim to American Home Shield online. It was an easy process. I called All Clear Plumbing and Drain Service to schedule the appointment. They called ahead and asked if they could come early. They did come out early, and they were able to fix the two things. I've been with American Home Shield for about 10 years now, and it's easy to use when you need it. In general, it works when you need it. I've had issues one time with it with electrical. If they have to make holes in the walls, they won't resurface that. That's the only thing.

American Home Shield contracted with Sears on my most recent claim, but then Sears called me to make the actual appointment. So, I asked them to call me ahead of arrival so that I could leave work and be there, and they said that they would. They didn't call, and this happened twice where I made two appointments with them and they didn't call before they came, but then they put a note in the system that they had been there and I wasn't there. I made a third appointment and I took the day off, and I was sitting there as I check on the status of, “Okay, we're still in the window. But let me see if there's a time of when they're gonna be here.” There was also a note in the system saying they've been to my house and I wasn't there, which was a lie. My husband and I were there, and nobody knocked on the door.

Sears came out for my washer that wasn't working. They told me what the issue was. They were great. As far as American Home Shield, their pricing goes up every year, but I guess they have to. They're a good company and I would highly recommend them.

My ice maker stopped making ice. The tech from Wright Refrigeration had to replace that, and he did it in five minutes. I've had great ice since then. I haven't had to do much much claims with American Home Shield because my house is new, but I did the recent claim by the app. I went online and did it through the webpage. Then, I got an email saying that they were looking for somebody. Within an hour, I've had the contact. I don't know what they are doing behind the scenes, but it's night and day from when I owned a house five years ago with American Home Shield to now. What it used to be is not what it is now. My experience was great. So, kudos to them.

I normally reach out to American Home Shield online for my claims. I did one not too long ago, and Science Appliances came out in less than 24 hours. They diagnosed the issue, waited a week, ordered the parts, came back, and put it together. Overall, I'm satisfied with American Home Shield. My experience is positive 80% of the time. The only time we've had a negative experience was with our air conditioner. I needed a new air conditioner. Mine was old from 2005. It still took a type of Freon that is illegal now, and they wanted to replace it with the same type, and I didn't want that so I ended up spending about $15,800 on a new AC unit. They gave me $210 for my trouble. That was in their contract. I would have known had I read it well enough. If somebody asks about American Home Shield, I would tell them to read the small print on what they do and do not pay for.

I spoke to a rep when I submitted a claim with AHS and my customer experience was excellent. MaeDae came out for my ceiling fan and they fixed it.

I put in a request in AHS’s portal for them to come and look at the washer. But then I ended up on the phone with them multiple times because it was not a smooth process. This is my first experience with them, and it was so inefficient that as soon as I can find a comparable replacement with better customer service, I'm going to change. I would tell others not to use American Home Shield. For my washing machine claim, IFI Services took the old washing machine out and they put the new one in. AHS was able to get them out pretty quickly. But it took three different appointments and a day and a half off work for me, for me to get this washing machine replaced.

Aeon Blue came out and diagnosed our pool problem but they didn't fix it because they said it is not covered according to my contract with American Home Shield. AHS is selective as to what it covers, what it doesn't in the swimming pool area and that doesn't work for me. There are three pumps in the swimming pool, the main pump and two other pumps. They cover only one pump. They didn't tell me that at the beginning. I got disappointed because the main one has no problem. It is the second one, which is the cleaner one and that is what the problem is. Another company came and looked at the swimming pool heater and they told me AHS covers it. If it's not fixed, unable to fix it, they would replace. But the guy who came here said, "Okay, this is a pre-existing condition. You brought somebody before us." And he couldn't fix it. He took one part from it. I said, “If you cannot fix it, I'm open to fix it. Go ahead and replace the part that is broken.” But they refused to replace it. So far, I did not benefit in my swimming pool one penny from AHS.

Our dishwasher had a leak from the discharge line and it caused flooding in the house which ended up being hardwood damaged and having to be replaced, as well as the dishwasher. AHS said they could repair it for $595, but this is my third claim on it. I just wanted it to be replaced. AHS is giving a credit of that much and then helping me to buy a new one. So it's been ordered and is available for delivery. However, their sales department keeps calling me and wanting me to sign up for a warranty, despite the fact that I already have a warranty with them.

I submitted a claim online with AHS and it was easier than calling in. I had a more pleasant experience because I was able to do it through the app and I did not have to speak to one of the customer service people who don't speak English. It's always been frustrating because I can't understand them. It was much simpler this time through the app. For my recent claim, my dryer wasn’t heating. It would take two cycles to dry the clothes. The tech who came out was great. He called me and made an appointment. He came out a few days later and solved the issue. But then I continued to have issues and he was just giving me input. He recommended a new screen, that I needed a new cover and explained to me and showed me everything and what was causing the issue. But, I continued to have issues a couple of days later.

I called American Home Shield for an issue with my AC and they sent out an AC tech. The AC tech thought it was a electrical issue so they transferred the ticket back to American Home Shield. American Home Shield sent Power Moves out here and they came out and said, "No, everything looks fine, electrically. It's something going on with your AC." So then they had to transfer the ticket back to American Home Shield who sent the AC tech back out. They determined that it was an issue with the compressor in my downstairs AC unit. They're waiting for the compressor to get to them that American Home Shield have ordered. So then they can call me and schedule to come out and get it installed.

I sent in a claim online for the dryer. American Home Shield gives a response time of 24 hours. That could be probably faster depending on what kind of situation you got. I'm a computer guy, so I could scrutinize anything, but its simplicity is there. So, it's all good. They sent out Premier to repair the dryer. I already knew what the issue was. It was just a matter of confirming that was what it was. The tech did that, had the part in hand, and did the repair and a little clean up. He was done in about less than an hour.

I had a contractor come out to fix my heating and air systems. They have been out a few times and they have also gone underneath the house. They have fixed it. So far, I haven't had any problems with American Home Shield.

The employees at American Home Shield were great. The heating company representative was excellent. However, I no longer want to be part of the program itself because it didn't really support in the way it's advertised. It states that it would give you up to $5,000 for HVAC, but all it did was give a credit and then, I had to pay market rate for a heating installation from a third party. So, it's not advantageous to me to continue to pay them $50 a month if that's what's gonna be happening. I'd rather just put $50 away a month in a home repair fund.

The representative that I spoke with was very knowledgeable and set up my claim very quickly. The contractor came out quickly and fixed the issue. The tech was great. He explained some things to me and taught me a little bit more about my system because I really didn't know. Overall, I've had very good experience with the technicians. I have no problem with American Home Shield's service in general.

I called in a claim during Christmas time, and I didn't hear anything for a week and a half. I downloaded the American Home Shield app and created a login. As soon as I logged in, I saw my work order. As soon as I saw my work order, the very next day, CAMCO folks contacted me. So I needed to do the app instead of just calling in the work order. Then somehow, I created two work orders doing that. CAMCO said that they would cancel one and complete the other one. I was very happy with CAMCO’s service.

I called an electrician and one plumber through American Home Shield. They very quickly identified the problem and they were very quick to solve them. They were clear on what the problems were. The appointment they gave me was also very fast. So, I'm satisfied. I had to pay $100 for each of the services. I submitted my claim through my account dashboard on American Home Shield's website. It was convenient to put the requests in.

My experience with American Home Shield has been both good and bad. I've used them in the past and they were much better. Their customer service reps were always very nice, but they could only do what's in front of them. I called them recently because I was having issues with the stove. It took them two and a half months to fix it. Somebody came out within two weeks of me filing the claim. The motherboard had to be repaired. They couldn't get the part itself. It was just repaired yesterday. They fixed it eventually, but it did take a while.

I had some outlets that were not working, and then I had a couple of breakers that were thrown. All American Electrical was sent out and they had to come out a second time, because the first time, the guy got it working and left, but shortly after he left, the breakers tripped again. A few days later, they had to come back out, so I had to reschedule through American Home Shield for that to happen.

The electricity in my garage had went out. We submitted a claim for it to American Home Shield online through the app. It's easy to use the app when it's clear cut. It's harder to use it when it's not as clear cut as what's listed. But this time, it was very easy. The contractor came and fixed the problem quickly, and it was all good to go. He communicated well with scheduling. We called him when he was on his way. He called me when he got there and let me know what the problem was. He was very efficient.

I placed a claim with American Home Shield online to fix my oven. A contractor was dispatched within two days, who was able to fix the problem. It went wonderfully.

I have been a client of American Home Shield for years, and my experience is not as good as I thought. I don't use it much, and I just asked for a service recently. They sent me a plumber but the budget that they presented was extremely high. So, I checked with an external supplier, and I realized that I have been overpaying to all the service providers that are recommended by American Home Shield. I paid annually, but I'm seriously thinking about canceling the service.

I use American Home Shield's service every once in a while. I like that it's convenient to set up a service online. The website is easy to use, and I don't have to make a call to schedule something else. It's all right there online. The one and only time that I had to talk with anyone on the phone was with a garage door situation, and the customer service rep wasn't able to help.

I had an issue with my dryer not heating and my stove not working. I called American Home Shield to place a claim, and I spoke with a rep. The interactions were fantastic. The contractor was great, too. He was young, and was very polite and very professional. I've never had any bad experience with American Home Shield. I've used them twice now. The people they've sent knew what they were doing, and they get the job done.

American Home Shield's coverage is good, and I've had a policy with them for a long time. Their customer service is always good. I'm not saying the execution is good though. I'm in customer service and their reps haven't made me mad. They're very good listeners and pleasing, even though I know that I'm not getting anything done. My last claim with them wasn't pleasant. It took three service attempts to get my refrigerator fixed. Each time, the technician said that it's something that they didn't do and it took a good period of time in between the three technicians. Besides that, the final technician that came out was excellent and everything was perfect. All in all, over the last six years, my experience with American Home Shield has been okay, and this one incident is not gonna stray me away from them.

When we turn the dryer on, the whole house trips and the power go out. Authorized Electric, the first company that came out, did not diagnose the problem correctly. Then, Stella Electric came out and saw the exact issue that I was referring to. I enjoyed working with Stella Electric but American Home Shield has had me waiting for over a month to get the issue resolved. I was told it has to go through the authorization department, but nobody can contact them, so they have to wait. It’s an electrical problem so it's been very stressful because your house could end up catching on fire.

Our washing machine started making a loud noise and it also had an effect on the lights causing them to flicker, so we called American Home Shield, and they sent Sears out. The technician diagnosed the problem and told me what the next steps were. He said they were gonna need to replace the transmission of the washer, and that AHS would let me know what their determination is on whether or not they were going to repair the washer or replace it. AHS replaced it. We took the option of getting a Lowe's e-card and upgraded our washer. My wife is short and she has a hard time reaching the bottom of the top loader, so we got a front loader and she loves it.

Superior Group came out for our exhaust vent which had gone out and needed to be replaced. However, they left me with a crappy job. The air vent that I had up there was a larger vent and the one that they replaced it with was a smaller vent. The problem is, it left a hole in my ceiling. They told me that they couldn't do anything about it. It’s nice having a home warranty which provides peace of mind, but with AHS, when they need to replace a certain item in your home, sometimes it can take upward of a week for that item to arrive to be installed.

American Home Shield's price has gone up over the years. But it's still within reason.

This is my husband's home that we decided to cover with American Home Shield. It's been covered for about five years. I've used American Home Shield for a dryer and a washer and had really good outcomes with everything. I would definitely recommend American Home Shield because it's helped us in a lot of binds. I've never had an issue. I like the fact that I could submit a claim online and be able to see an email. It's easy navigating the app as well.

I told American Home Shield in the beginning of the year that I was going to let them go because I don't use them. Then one of the customer service reps told me that she would lower the price to 80 something dollars. Then when I agreed to it, she told me that my deductible was $125 but it would be waived for my first claim. So, I renewed my contract with them.

I've been with American Home Shield for about a year. I had a problem with my refrigerator and they sent out a tech that didn't know what was wrong with the unit. The contractor was supposed to call SubZero, the company that makes them, but I haven't heard back from them and I can't get them on the phone. Instead, we communicate via text messages. I've texted them twice, but they haven't gotten back to me and it's coming up on two weeks. Around the same time, I encountered an issue with my air conditioner. American Home Shield sent Lumas Air out for the repair and the unit was fixed in two or three days. I was very happy with the air conditioner people.

Comfort Zone HVAC came to change our HVAC system. Our heater was not working, so we had to replace the whole system. We had a good experience with Comfort Zone. They were professional. We usually do our claims to American Home Shield online, but for this particular reason, we had to call them because we had to talk to them regarding the rates and what will be our out-of-pocket charges. Usually, we do it online because we have three properties, and all three have American Home Shield as a warranty. The customer experience is always good. We always get the solution to the problem we tell them. They're always quick in answering the calls and giving us the response in a timely manner. Overall, we have a wonderful experience, and I will definitely ask others to take the warranty from American Home Shield, and I would love to refer them.

I spoke with a representative at American Home Shield and they were good. The contractor was wonderful as well. However, they can't seem to get the parts for the unit. The claim has been going on for almost 3 months.

I filed a claim to fix the tumble dryer. After three days, a contractor came out. They were good. Apparently, it was an issue with the ducting rather than the actual appliance so I'm still working to get it fixed.

The first time around, Liberty took a look at the boiler. They diagnosed it as a faulty release valve. They changed it. Then I thought that was the end of it. I came back into the house about 11 hours later, and it was still leaking. I called American Home Shield back, requested a follow-up appointment with them. Then they came back two days later. This time they stated that it was a cracked heat exchanger. They were trying to sell me a new boiler system, saying that the boiler should be changed. But I don't think that's the case because they received two different, independent assessments from professional plumbers. They were both saying that they were wrong, that it's not the actual heat exchanger. It's the act, the expansion that needs to be changed. If the boiler symptoms are consistent with the diagnosis, if it really was a cracked heat exchanger, then the heat wouldn't be consistent. But it is consistent. I'm just waiting for them to close the ticket so that American Home Shield could send out a different contractor to get a second opinion. AHS has been helpful, but I feel like this could be handled differently.

The claim with American Home Shield didn't go well. The people who came out the first time were supposed to fix my elderly grandmother's washer and dryer. The washer was fixed but the dryer was not fixed, so we had to call them back out.

My experience was good. The ceiling fan's light kit was not working. I called American Home Shield's representative to submit my claim. It was prompt and professional. The tech was able to repair the issue. It was one of the contractors I previously used. The guy was very professional and personal. He made me feel comfortable. He asked if I had any other concerns about the work.

We got our house in April and American Home Shield was part of our closing. We've had them eight months at this point and I like their app. It's convenient. I can get around, because I wasn't sure even what was covered. When something happens, I look at it and it explains what would be covered.

American Home Shield has tried different vendors but my heating unit hasn't been serviced yet. There is one contractor who said they were gonna fix it and they're checking with Carrier for the parts. They tried to explain everything to me. They showed up on 12th but did not update anything. I called yesterday and they said they already ordered the parts on the 14th. The expected shipment is three to seven business days. Once they get the part, they're gonna call me. These are the initial parts required to find out the next problem. So far, it's going good unless it would get extremely colder here in Texas.

When I first got set up with American Home Shield, I had a request put in for the rekey, and then I was contacted by the lock company. So far, American Home Shield has been good.

I had American Home Shield for some years before it stopped then I picked it up again two years ago. Recently, the capacitor went out on the HVAC system. American Home Shield sent someone out to check that and replace it. The contractor was great. They called us back in the time frame that they said that they would be reaching out and scheduled an appointment. I would recommend American Home Shield. I'm happy with them and the service they provide.

I’m done with AHS. I'm canceling my policy. My recent claim experience with Sears was horrible. They scheduled an appointment and they said, from 8:00 to 3:30. The guy called me at 5:45 and said he was 20 minutes out. He got to my door and I asked for an ID. He showed me a driver's license. I said, “How do I know you're from Sears?” He opened his coat and showed me this dingy blue Sears t-shirt. I let him in. He went down there. He stared at the machine like it's foreign. He went back out. He said he couldn't fix it because they don't manufacture the part anymore. He said American Home Shield should contact me within 48 hours. They didn’t. I called them and they sent me a link to order the replacement dryer, so I selected same thing gas dryer, only this was GE. But when I get my confirmation, it said electric GE dryer. I said, “I don't want electric.” I called. The guy said, “I can fix it. I have to cancel your order, and I'll send you a new link, and you just select the correct dryer.” I said, “That's what I did the last time.” He sent me this link that said cash in lieu or reimbursement. But there was no purchase link.

I’ve had a good experience with AHS. Their claims process is simple. I submitted a claim for a leaking pipe. H&K Plumbing came out and they explained what they were doing. They were respectful, they did it and left.

I reached out to American Home Shield online for my heating issue and the contractor, American Group, was prompt and arrived on time. The problem was a little bit complicated, but they figured it out and resolved it. I was satisfied with the service from American Home Shield.

My most recent claim was excellent with Sewer Medic. They did their job very well with the hot water heater. But the experience with Sykes Plumbing has not been very good at all. I've got a leaky faucet that's been leaking for a month or two. First of all, they said they needed to get a new cartridge for the leaking faucet. That took about 15 days. I could have gone down to a local hardware store and got the part for it to fix it. But then, they put the new cartridge in, and it was still leaking. They said there was corrosion, and that it needed a new faucet. They said American Home Shield wasn't gonna cover that. I didn't understand why they said that American Home Shield would not replace a faucet. But as best that I read the contract, American Home Shield should replace that. We're out of $100, and we still got a leaky faucet. I'm not very, very happy about that.