American Home Shield Reviews

In mid 2024, I received a phone solicitation from AHS to purchase a home warranty. Since many of my appliances had seen better days including an older HVAC system, I purchased the plan only after inquiring about the coverage for my air conditioning unit. I was told that the plan covered it up to $5,000, seemed like a no brainer, so I went along.

If give 0 stars if I could. Purchased a condo in Los Angeles for our daughter to live in. The previous owner had purchased a refrigerator five years ago. American Home Shield refuses to cover the refrigerator because they claim that there’s a manufacturer's warranty. However, the manufacturer will only give that warranty to the original purchaser, which is not us. Despite telling them this multiple times, they are not listening, and now we have to pay to get the refrigerator fixed on our own dime. Will cancel my plan and will not use them for my brand new home in Utah. My warranty there expires in May and I was going to use AHS for a home warranty once it’s up. But no more. Avoid this company.

I submitted the claim with American Home Shield on Sunday and the guy from Flash Garage Door Service was out here on Monday. The repair took just an hour and he was great. He explained everything. But American Home Shield only covered tw parts of it and there were five that needed work. Other than that, I've had them for quite a while and overall, I would recommend them.

I had an issue with my stove. I submitted a claim with American Home Shield and the techs they sent out did the repair on that. The next issue I had was with my ice maker in my refrigerator. The techs came out and they told me that the ice maker needed to be replaced. Then someone else came back out and told me that it was not the ice maker, it was the ice bucket that should be replaced. So, they put a new ice bucket in. But after they did that, the ice bucket broke off into our ice, into our water, and I swallowed it.

My realtor deals directly with American Home Shield and she had nothing but great things to say. So, I became a member and I've been with them since August. So far, their customer service has been was great and I feel like I would be taken care of. I also feel that if I had any questions, I would be directed to the right person and my concern would be taken care of. The techs they sent out were excellent. They just sent one out roughly two weeks ago and he was great. He fixed the problem the same day he came. All in all, American Home Shield has been good to me and I don't have any complaint.

I like American Home Shield. I recently had a claim for my refrigerator and the tech they sent out went into the freezer compartment, pulled out the inside back wall panel, and took a bunch of ice that had frozen between that back wall and got all that out. Then he was able to get to where the fan in the freezer was located and saw that it was no longer working. Also, he was able to use some hot water, and he had something like a hypodermic needle with which he was able to thaw all the frozen coils that were in that inner panel area. He did a wonderful job.

I had issues with my dryer and my refrigerator. I placed the claim for these to American Home Shield online. The first time, a service person came in a day. The second time, he came within two days. He was really great. My dryer and refrigerator are working fine now.

Set up an appointment to have me heat looked at due to aux heat kicking on and unit freezing up. Tech came out and reported that the unit is older and has a coolant leak and will need a few things but not to worry, my warranty will definitely cover it. Tonight I got a call letting me know my warranty had been declined due to “dust and debris” being the reason it’s not cooling... I'm literally a licensed home builder who changes my filters every 2-3 months. And even so, that has nothing to do with my HEAT. They are sending someone for a second opinion, and after 5 years of paying for this warranty, and just having our first child in winter, I’m hoping for a resolution.

Can't express enough how frustrated and bad my experience has been with my claim. It was denied on the ground of pre-existing condition and a home inspection report was demanded that was done within 90 days. Nowhere in my contract it's worded that home inspection has to be done within 90 days. If that was a requirement, I would have got it done or would have re-considered buying the warranty from them. To make it worse, found their service reps very arrogant and rude who would mislead with wrong interpretation of contract clauses. I will be cancelling my contract with them.

My heat pump was acting up. I made a claim with American Home Shield and the technician they sent out taught me a lot. I thought there was an issue, but it really wasn't an issue and he explained it to me. He was very polite, respectful, and knowledgeable about the heat pump. I've been with American Home Shield for a long time now and I would recommend them to friends.

For my recent AHS claim, Air Express came out and worked on our heating. They fixed it. AHS is reliable if you get the right vendor. I had the wrong one a couple of years ago, and they had to buy us a new General Electric refrigerator because they destroyed it. The guy was just awful. Finally, AHS sent out a General Electric man. He said, “This can't even be fixed.” We had to fight for six to eight weeks to get this fixed, without a refrigerator. You can't find the President or the Vice President, or the communications director. They're not available anywhere. You can't get through to them on the phone, you can't write to them. They hide it at American Home Shield.

We live in a big, old Victorian house. It's 125 years old, and we have air conditioning, but the air conditioning systems are old, which is why I thought having American Home Shield would be a good idea. The original email solicitation talked about air conditioning. I said, "If we have to end up having replacing air conditioning system whenever I pay 79 or 80 something dollars a month, it would be good for me.” Within the first month, I had this plumbing situation come up. A few weeks later, I had this washing machine thing come up. Everything worked exactly the way AHS promised it would. That's remarkable, because in any kind of consumer situation, I'm more used to expecting to be disappointed than pleased. But I've had two interactions with AHS, and both of them have been exactly as they promised it would when they sold me the policy.

My recent claim with AHS was for a garbage disposal that didn't work, so they replaced it. And they did a great job. I was very happy with it. Submitting the claim was easy. It took a while to get it approved, and then you have to wait for the plumber to come in and do an assessment. That took a little bit, like two weeks or so. But it wasn't anything particularly that I was worried about. I'm very happy with AHS's service. I'd buy the policy again.

I submit my claims with American Home Shield over the phone and their text chat. They're always great to talk to. My recent issue was an exhaust fan. All the contractor told me was it needs to be replaced. I didn't end up having it replaced because it would have cost me 500 bucks. It wasn't covered by AHS. Other than that, AHS is great and everybody who owns a home should work with them.

Horrible Service. I've paid 3 fees for someone to come out and repair my AC. At first, an AC Company sent 2 technicians. Paid $100. They were both high out of their mind, so we didn't let them into our home. I called again and AHS sent out a different company. Although the technician was courteous, he did not have the part on his truck and was told to purchase my own Thermostat and replace it and that should solve the issue. I AM NOT AN AC TECHNICIAN. I called in again. Charged another $100.

We were having problems with the refrigerator, and Elite Appliance had to come out a couple of times. The first time they came out, they thought it was one problem. Then they came back and figured out the second time. So far, it seems to be working well. They were pretty informative and professional. American Home Shield seemed to be pretty quick about getting the claim approved and getting a contractor out. I would recommend it.

American Home Shield is one of the worst companies I have ever dealt with. Their service is unacceptable and extremely frustrating. They consistently assign Air Temp, a contractor that seems more focused on finding ways to avoid honoring the AHS contract and charging customers extra than actually fixing the problem. On top of the monthly fee and the $100 deductible, they schedule service at their convenience, not yours, and every visit turns into another issue or excuse. There is always something “not covered,” “not in the contract,” or “outside the range.” It feels like their business model is built around denying claims rather than helping customers.

I was charged $100.99 because I wasn't informed that my that my plan will auto renew. Almost triple the price of what I was paying before auto renewal. I called costumer service right away and cancelled. This was 1/16/26. The agent I talked to at that time told me that I will get all my money back but then when I called today to follow up, the agent I talked to told me that there's no refund. That I won't be getting my $100.99 back. The agent told me that's just how their business works. They're scammers.

The thermostat in my air conditioner stopped working. Submitting my claim online was wonderful. The service people did really well. They explained everything. They told me what they were doing. They called me when it was time to come instead of just having me wait around. Everything is working now. I recommend American Home Shield.

Looking for quick quote and instead inundated with continuous phone calls. All I wanted was a number and coverage. Chart and I am more than capable of making an informed decision on my own. LEAVE ME ALONE!

I’ve been an American Home Shield customer for several years, and this recent experience has completely destroyed my trust in the company.

Everything went well when I submitted my claim with AHS. Unitech came out, and the tech was very professional. Everything's been well since then.

Appliance Repair recently came out for my refrigerator. The tech told me what was wrong, what needed to be replaced, and that he'd order it. Then once he ordered it, he let me know when it came in and scheduled an appointment. It's been performing great since then. I decided to get AHS because I live in an old house with old appliances and I can't really afford to replace all of them. I like that you can claim up to as many claims as you can. I came up with five appliance claims that had issues, and they were all addressed.

Several outlets and our ceiling fan had just stopped working. And there didn't seem to be anything going on in the breaker box or any GFI circuits that could be involved. I submitted a claim with AHS online, and I had to have techs come out to figure out what was going on. AHS's website was fairly easy to use. You say you want to submit a claim and then you select the type of claim it is, and then start putting in some details. I was given the name and number of the company that had been sent the ticket.

Sears came out and didn't fix the issue. We waited almost three months for a part, then American Home Shield kept saying they needed Sears to install the part or that it's not fixed. They finally installed the part and then it started smoking. So I just went ahead and bought a new unit. I didn't wanna deal with AHS because I was on the phone with them almost every day. It was a waiting game of 48 hours here and there. It took 72 hours, then it was three days. It kept going and going. I'm still on American Home Shield's program, but they didn't back me up when I was out of an oven during the holidays.

Recently, our refrigerator kept freezing outside, and turned off and would become warm. We called American Home Shield to file a claim for that and it was easy. On the 23rd of December, my family contacted AHS. A week later, they said they would send somebody out. The agent came out and looked at the unit to determine what he needed. They had to get parts. That took two weeks. The things came, and nearly a month after, it was all repaired.

Recently, we've had to call American Home Shield for our furnace and it went super well, as always. We've been with the home warranty company for a couple years, and we're satisfied. We always have good service. I talk about American Home Shield to friends and neighbors, and I always ask them, “Hey, do you know about American Home Shield?” They respond with, “Oh, yeah. Heard of it?” and I'd say, “Yes, you should get on that.”

Cool Works came out. We had one of the cold nights here in Florida, which we don't get often. Our heat was working fine when we went to bed. When we woke up, our house was like 60, and it was blowing out cold air. It was showing that it was trying to heat the house, but only cold air was coming out. So, we waited for the day and tried to see if we can get it to come back on and get warm. It did warm up a little bit. It started blowing out warmer air, but it never blew out hot air, so it was never getting to temperature. So, we've made the claim with American Home Shield. They sent someone out.

All Tech worked on the heater and they were good. I explained what it was doing. They did some troubleshooting and then made some suggestions on a couple of parts that would possibly fix it. But they didn't know how long it would stay running if we went that route. They would try to get some pricing for those parts and then see exactly what you would cover, if I had to pay overage or what have you. Then they said, “Or we can install a brand-new HVAC system. We could discuss that. Because if you pay these for these parts, there's no guarantee that it's gonna work for a night or a week or two weeks or a month. You just don't ever know. So, would you rather pay $2,000 for parts that might last you a week or do you want to possibly look into HVAC system?” I had a discussion and then I got a new HVAC system.

My heater didn't work so I called it in and then American Home Shield sent out A&R Complete Services. The tech came in, went up, did his job, and left. This was the second time he was out. So, it was good.

American Home Shield did good with our recent claim. But I thought they would cover the whole thing. I'm having to cover $450 of it. So I didn't understand the warranty part.

Our microwave oven recently stopped working. I submitted a claim online. The website was easy to use. You just fill out the ticket, put your model number of the appliance, which I did, and then submitted it. You pay the fee for the initial consultation and then American Home Shield scheduled it. The contractor was very pleasant and nice. They came in, initially looked it over, determined what the problem was. He actually had to replace the door of the microwave. The tech was able to replace the door without having to replace the whole microwave, and he was great. He was timely, submitted a appointment and called us. He was good.

I submitted a claim and then a technician responded within a couple of days, troubleshot the issue, and then ordered the part. It was repaired a couple of days later. I had no issues with it. It was timely. I have the American Home Shield app on my phone and it's easy to submit a claim there. I also do it through their website, and it was straightforward. It was just a couple of clicks and I didn't have any issues with it. Then I was notified that the technician was en route, letting me know that he was an hour away. My only negative experience with American Home Shield was that the first year premiums went from $30 to $70 for renewal on the second year. So that was the main reason why I canceled the plan. The jump in premium rate was too much.

I had two different companies come out for a plumbing claim. The first company ran a snake to fix the drain, but it clogged up again, so I called them out again, and they sent somebody else different. The first guy that came out, he seemed a bit inexperienced, and he was a pretty young guy, but I'm assuming he knew what he was doing. However, I noticed a couple of days later that underneath my sink, not only was it still clogging, underneath my sink, it was leaking water. It wasn't doing that before.

It was really easy to submit the claim to American Home Shield, and then within 48 hours, the contractor was there and done with the service. But that was due to it being Sunday. So it was probably closer to 24 hours. Everything's great.

The repairman from Fire and Ice Heating & Air was a very knowledgeable fella. He came out in a week and was here to check-up on my system as I thought I was starting to have a problem. He took care of it. The price of the service with American Home Shield is a little high, but that's fine.

American Home Shield has been good with me. Recently, the garbage disposal wasn't working. When you flip the switch, it was just making sounds. It wouldn't turn over anything. We filed a claim with American Home Shield and the guy who came out was super good. He turned it on, assessed it, and immediately knew it needed replacing. He was very professional, quick and methodical. I was impressed. He was pretty timely as well. He said he'd give me a time window between 1:00 and 4:00, and he was right on the bottom of that window. He was a little bit after 1:00, and that worked out with my schedule greatly.

I tell friends and family members all the time to get a home warranty, and I recommend American Home Shield. I've had them on and off since I've been a Realtor. I put it on my own clients' homes as well. I'm a single woman and when anything breaks in my home, I like that I can call them and have their contractor come out and repair it. That's been a blessing to me.

The last technician that American Home Shield sent was good. He let me know what happened and got the issue resolved. He explained everything to me as well. The prices are getting high though. My husband and I started paying $55. Now it's $99. Other than that, the service is good.

My hot water heater wasn't functioning as well as the gas line for my stove. I did a claim online and it worked out well. The issue was resolved in 24 to 48 hours. They were really quick. Having American Home Shield is worth it and I'd recommend them.

It went well with JKS Appliance Repair. They came out in a couple of days, did the diagnosis, and had to order parts. They came out three times. The second time was the repair. It took them a couple of weeks to get parts. It was for a washer and dryer but the dryer still had problems. I called American Home Shield back, and JKS Appliance Repair came back out. They ended up replacing the dryer.

American Home Shield replaced the fridge but it took them over 5 months. I missed Thanksgiving and Christmas. I couldn't cook for my kids. American Home Shield was putting me through the wringer, and I told them I was gonna sue them because there was no reason for them to take that long. They put me through hell and back. They had assigned my case to seven different contractors who were all saying it was unrepairable. American Home Shield finally assigned S & S Appliance Repair. A repairman came out a few times, took pictures, diagnosed it and said he needed to call and order parts. Then he came out, put them on, but the fridge was still doing the same thing, so he ended up deeming it unrepairable as well.

ADS Appliance kept trying to come in and fix the dishwasher by doing the same thing over and over again. Finally, they had someone that came in and replaced another part of it but still wouldn't work. They put a new control board in, and later on the young man that was working on it worked on trying to get some of the connections to work. That didn't work, so they ordered a new pump assembly. Then they said they couldn't get it, and they weren't available. I kept making phone calls, trying to see what was going on.

I just initiated my first claim to American Home Shield, and within just an hour or so, they had reviewed it and assigned it to Anderson, and then someone from Anderson called me and scheduled the appointment. It was a quick response. Their tech came out in about two days. They fixed the issue and recommended some follow-up maintenance. So, we went ahead and had that done, too. I've been with AHS for a couple of months. The price per claim is a little bit more, but the yearly fee is about half of what our previous warranty company was.

My experience with American Home Shield was great as always. I called their office to submit a claim and I got a text message saying when the contractor would be here. The repair guy was right on time and replaced a part in the flush kit, which is in the tank of the toilet. He was in and out of here in 15 minutes. Everything goes perfectly every time. And I tell my friends if they are ever interested in a service like this, AHS is the one. Everything is easy and always done correctly.

Being with American Home Shield off and on since 2009, about 17 years total, with roughly 16 years active, I’ve had a lot of service. Overall, submitting a claim is good and the technicians are very good, except for one or two. The only thing is for American Home Shield to make it easier to upgrade to a closer representative who can understand when there are problems.

High Priority was sent by American Home Shield for my plumbing issue, and it took four days for the tech to come out from the time I submitted the claim. But he was able to take care of the issue and everything went well. He was good.

My dishwasher didn't work, so I submitted a claim with AHS online. It was very easy. They sent me a message with the information as to who was coming. However, I filed a complaint against the first people who came to my house. They said that they wouldn't work around our schedule, so we worked around theirs. They also didn't like that I gave them a bad review, so he brought it up two different times. Then he started texting my husband out of nowhere with rude comments. But North Star's been exceptional; they were the new contractor. Having AHS is definitely worth it as well.

People should look into American Home Shield. I initially got it when we first got the house in 2022, and we've been with them ever since. I like the variety of things that they cover under the plan that we have. As an improvement though, maybe they can have an option for a lower service call amount and better options when they have to replace the items.

I usually contact American Home Shield by phone because online, you can't get them to understand what's going on. Calling works better, but the wait time is long. Each time I call, I wait at least 30 minutes, and sometimes closer to an hour. All Valley came out for the second time to repair the ice maker in my LG refrigerator. After replacing it, they didn't adjust the pressure, which caused the water to overflow and freeze the unit. I called them back to come out again, but they said the window was only 30 days. So, I had to pay another $100 fee, which I didn't like because they caused it. But the icemaker is working perfectly now. I’m dissatisfied that I had to go through it, but I have to give it to the company that came out. They fixed it and did a good job.

Goldfish Appliance helped me with a stoppage problem and a potential toilet clogging. The sink was leaking, too. Their techs were nice and seemed professional. They took care of the problems and they did a good job. I'm monitoring one of them because they told me to monitor it to see if the problem comes back up, but it still have not. When I was setting up the claim to American Home Shield, I spoke to the representative because I needed to confirm the time. They were flexible in changing my window because I needed to go pick up kids. Overall, I have a good experience with American Home Shield. I got my warranty at a promotional discount. And since I'm using it, it's worth it.

Frank's Appliance Repair was assigned by AHS for our recent claim. They made a repair, but then it didn't work, so I had to call and try to get them go back out again on the same claim. They went out again but they're having issues getting it resolved. Currently waiting on parts to come in for like a last effort before having to consult more at that point, but they still have not resolved that issue. But whenever I call AHS, they do a really good job of getting somebody on our claim quickly. It's just, at this point, it's a different story.

Exmore came out to change a circuit board in a microwave recently. I submitted that claim online with AHS, and the experience was excellent. We've been pleased with them so far.

I put in a claim with AHS for my AC and heat unit. I called and spoke with a rep. However, they couldn't help me. The communication was well, but I didn't get what I wanted. They denied my claim. The tech said it was the motor that went out. I'm trying to figure out why. I need to call them and find out why it was denied.

I was with American Home Shield for about 15 years, and then I disconnected and came back. I got tired of dealing with contractors directly, and I figured AHS screens them. They had some problems with their customer service about five years ago, but it’s better now. The technician was nice, but I don’t like that the timeline is ridiculously long. The technicians keep you at the house for six hours waiting for them to call. We can't stay the whole 6-hour duration. I have to make arrangements. I wish they got a 2-hour window.

We had a situation where the furnace was arbitrarily going on emergency heat. I caught it rather quickly. If I hadn't, it could have ended up costing us a fortune on our electric bill for the month. But we turned the furnace off and used a pellet stove. The company that AHS supplied me with was able to come out the next day and get it fixed. Since the repair, everything seems to be working satisfactorily. It was an excellent experience.

When I had a motor go out on my heating pump, I went online to place my service request with American Home Shield. It took about four days before the contractor came out. They were fine, but they were unable to fix the heating pump. I've been with American Home Shield for many years, and when the contractor came out, they noticed that there were some wires that were misplaced. To my surprise, American Home Shield declined to fix the heating pump because they thought that the wires were the cause of the problem, but the contractor never got to the motor, which was the real reason why the heating pump wasn't working.

Our garbage disposal was leaking, so we placed a claim online with American Home Shield and had it fixed. It took a week for someone to come out, but the service was good. The service guy was nice, quiet and he replaced our garbage disposal. It's working fine now. Besides that, we had some issues when we were renewing our contract, but we've had American Home Shield over two years now.

The thing I like the most about American Home Shield's service is that they have the application and I don't have to call and wait on line. Sometimes I call on the phone and I gotta wait 15 minutes, which is a pain in the neck. The application is perfect. I was able to put in a claim and within hours, they assigned me a person. The sprayer on the kitchen sink will not work, and water kept popping out of the tank whenever I flushed the toilet, so the service person assigned for my claim had to replace parts. He was good. We communicated with no problem and everything's working fine now.

I had a plumbing situation and after I called American Home Shield, the contractor came out quickly. They fixed the issue and it was wonderful dealing with them. Everything's been great since then.

Our experience with American Home Shield has been horrible. In September, a repairman from CPR Appliance came out and said he was gonna fix the appliance. He looked at it then said he was gonna come back. But he never came back and I never saw him again so I stopped paying for the service with American Home Shield because I didn't get one.

The contractor came out to fix some pipes and they were able to do the repair in a timely manner. They were very professional as well. I paid them for home call, but for the specific issue which was a frozen pipe, it was not on American Home Shield’s warranty, so I had to pay that out of my pocket. So far, I've not had anything that they cover.

Sometimes I have delays from technicians showing up but American Home Shield has been fine so far. A plumber recently came out and did the faucet. However, there's leak in the ceiling, which happened after he left. I called about two weeks ago and reopened the claim but I haven't heard from him yet to reschedule the appointment. It takes him a while to follow up but he's a decent person. The reps at American Home Shield were professional as well. I'm satisfied with American Home Shield.

My claim for a plumbing issue went well. I did my claim on Saturday and Adam's on Time Plumbing came out Monday morning. They were great as usual. I've had American Home Shield for a couple of years now, and I'd recommend them.

Right Way Electric has been to my house twice, and the last time they came out was for an exhaust fan that was broken. They are perfect. I did the claim on the AHS app, and it was functional. I'd recommend AHS.

The contractor came out, assessed the water heater, and sent all the information to American Home Shield. I went through the whole process and inquired about the cashout. I had to talk to another company to see what their thoughts were. They recommended that I go with AHS because what they offered me seemed fair because over and above the actual water heater, some labor had to be done to change the pipes that feed into it. I didn't anticipate that a little less than 600 additional cost. We had to come up with that for the contractor to do the work. That was the only hang-up in this.

AHS is a total scam. They force their customers to stay with them and never let them leave. And charge your account without authorization and roll over your contract year after year. They lie and cheat and steal. They don’t listen and read from a script and don’t cover half of your issues. I always had to get a second opinion and they deny that you call in to cancel your contract renewal and charge you anyway. If this company and its owners would go out of business, the world would be a better place for it. Many buyers beware. I can’t be the only one, but seems I’m part of 13k plus complaints. I question the integrity of the other good reviews that keeps AHS on top. I don’t see how that’s possible with the experience I had for the past 11 years. Yes, I know. Why stay so long? I couldn’t get out.

We've never had a problem with American Home Shield for the 16 years that we've been in this house. We usually request a service online, and then we get a call. The technicians that are sent out have always been good as well. I would recommend American Home Shield.

An absolute scam of a company. I filed a claim on the date that my coverage started, and when I wouldn't agree to pay out of pocket for a whole new system, my faulty equipment was deemed as a "pre-existing." When I called AHS to complain and note that it is impossible for them to determine that, they asked if I had an inspection report for all of my appliances, and that the report is within the last 90 days. When I asked where I was told, either verbal or written, that it was a requirement for me to secure an inspection report. They had no answer.

I had a terrible experience with American Home Shield and would not recommend them to anyone. My dishwasher and microwave were broken, so I scheduled service. The technician they sent barely did anything. My dishwasher does not take detergent and does not clean the dishes, leaving stains every time. Instead of properly inspecting the dishwasher, the technician simply ran it to see if it was taking water and said, “It runs normally.” He even asked me if I changed the filter, shouldn’t he be the one checking that? His job is to diagnose the problem, not ask the homeowner questions and leave. He concluded that everything “looked normal” and left, but the problem is still there. The dishwasher still doesn’t clean or use detergent properly. This is not the first time American Home Shield has sent a technician who didn’t do their job, they just show up, do the bare minimum, and leave so they can get paid.

My control on the cooking stove was messed up. I called my home warranty and submitted a claim to them, and then they contacted the appliance company. Appliance King came out and had to replace the panel on the controller of the cooking stove. At first, they said that they were going to see if it can be repaired or replaced. They asked me if I want it repaired or replaced. I said either/or would be fine. Then, they said that they were searching for what was needed and they will get back in touch with me. They did. They let me know that they had received the part and they will be coming out to replace it and then they came out to replace it. They did a good job. It took them about 10 minutes and they were done. The stove is performing 100% now.

My recent experience with AHS was horrible. It was an emergency with septic system. I called it a septic/sump/effluent pump, but policy says it covers an ejector pump. They declined service saying it was not covered. I still do not know what an ejector pump is. They finally issued an expedited Dispatch - but no call back till the end of the day. I then understood a plumbing company would inspect and report to AHS, then they would contact septic company for repairs. Being an emergency, I could not wait another 2-3 days. I called my septic maintenance people to repair. Communicating with their service representatives was horrible - very difficult to understand and kept repeating a canned response of "it's not covered". Once I told them to cancel the warranty, I finally talked to someone that would listen but too late for me - I was very frustrated with AHS response to an emergency situation,

Tech showed up as scheduled to look at Washing Machine. Said parts are not available. He would have to file a report in order to get to next step, replacement. Never filed a report! Impossible to speak with anyone. Just a big runaround. Stay away from AHS. They’ll gladly take your money. Not worth the hassle. Now you know why they have a 3.9 rating. How this company is still in business is beyond me!

I give American Home Shield 10 out of 10. One of my problems was the refrigerator. The ice maker wouldn't work and the fridge leaked. I placed the call with American Home Shield, and within less than 24 hours, I got a call from the repair shop. It was standard, very courteous, and professional. The repair shop came in and troubleshooted the problem. The tech figured it out quickly and ordered the parts, fixed the refrigerator, and it has been holding up.

The first people said they were unsure. American Home Shield ran through it and said, "We're declining your claim." I said, "No, that's not what we're not gonna do. We've been without hot water for almost two weeks. I have a teenager. Cold water is unnecessary. And it's the wintertime. That was when they sent out Pronto Plumbing. They handled it. Pronto Plumbing was great. However, American Home Shield's customer service is horrible. I'd have to pull an arm and a leg, squeeze blood from a turnip to get them to overturn something. They don't mind taking my money each month. But when I have an issue going on, they wanna give me the runaround and not want to pay out their benefit. Find another home warranty company.

My dryer was making a really loud noise when it was operating. I went online to submit a claim to American Home Shield. The website was really good and intuitive. They shared the contractor's contact information. AT Services came out and they were great. The technician was very helpful. He was informative, and he troubleshooted the issue with me. He took apart our dryer and showed us the parts that weren't working well, and what he was planning to do to fix it, and he troubleshooted it with me while walking me through the steps. The dryer is performing well now. He fixed it. As a home warranty company, AHS is good. They're expensive, but they're good. I have really comprehensive coverage, and I pay for what I get. So, it's worth it.

Having AHS is great. It makes things easier for me. For my recent claim, Aladdin's Plumbing came out and they were great. They replaced a piece of the drain from a sink.

The dishwasher was not feeding water into the unit. I made a claim with American Home Shield online and they assigned it to a tech. Tech who came out was able to fix it without ordering any parts. He did some sort of a reset and cleaned out the filters. It turned out that something was preventing the water from flowing into the dishwasher, even though it was all hooked up properly. He seemed really knowledgeable and so far, everything has been performing well.

I had a little leakage in the house when it rained. I paid for the inspections and American Home Shield would sent somebody. Somebody arrived but never said if the work is finished. I have problems with the chimney too. They're supposed to fix it. Before the contractor arrived, it rained hard again, but my roof did not leak. It should leak more, but there was no leak. It was windy the other day, and we heard the same noise before the contractor came. They came after the rain.

Last year, American Home Shield sent someone to my house. I had a leaking faucet. When the contractor left, they breaking my water line. The tech broke a piece of my pipe but would not admit to doing it. I called AHS. I said, “The vendor even said he tried to tighten it and it was kind of his fault,” but the rep saud no. The vendor changed his story. And they left me on the hook to pay to get the pipe fixed. It cost me 300 to get it fixed. I had to come out of my pocket to fix what their vendor broke. And they left me hanging on that.

American Home Shield was a good deal 11 years ago. They replaced my stove and two air conditioners. I haven't had to call recently because I don't make that many claims. My house is new and I keep it up. People recommended them because they only paid 50. Others paid 75. I came in paying 60 dollars a month. That was a good deal for a single person who doesn't want to be bothered with trying to run people down to get them to do stuff. They send the person out, they fix, I pay $100, that's it. For the first six years, they were great at doing what they had to do. You pay your deductible and monthly fee, you're done. However, they're now quick to get my money out of my account, but aren't quick to fix stuff anymore.

Don't join American Home Shield. My heat went out a couple of weeks ago. I used American Home Shield's app to submit the claim. Submitting it claim was fine. I paid 125 for them to send a contractor, who did what they did. They said they would fix the issue they found. They came the next day. They put a new board in there. They spent three hours, and said, “It's not gonna work. We have to change the whole system.” They said they would update me with that.

On the second floor, we noticed a bubble on the wall. Because we thought it was just a regular leak, we brought somebody else out, and they told us it was coming straight from our toilet. So, then we called American Home Shield because our toilet is covered. American Home Shield sent out a company and when the guy came out, he said it's an ongoing issue, so it's considered a secondary issue. We told him we never noticed it before. He wasn't explaining it to us. Later on, we understood what he meant by that. But when he was here, we kept asking him and he just kept telling us it was not covered by our insurance because it was a secondary issue. He didn't want to explain it to us.

The claim first got turned in on October 15th. That was when we first had an accident with my stove. I told the technician what it was doing and what happened. He said he what was wrong with it and he would order the parts. But I told him that he was supposed to be here to look at it. Then he said, “Oh, no. I already know what's wrong with it. I’ll order the parts.” I said, “Okay.” But I never heard from him again. I did talk to their office, but the rep said they were still waiting on parts.

American Home Shield is worth its weight in gold. I've had it since I became a homeowner back in 2006. Submitting a claim online has been very user-friendly. My hot water heater was leaking. I had a contractor come out and take care of that. Submitting a claim online was very user-friendly. The gentleman was bright and early, very friendly and knowledgeable. He explained to me what the issue was and what was needed to fix it. He repaired it. We have hot water. I have one of AHS's contractors coming out today for a different issue with the refrigerator. I've recommended AHS to a few of my friends.

Summit Plumbing looked at my three toilets and they fixed two of them. They did what American Home Shield allowed them to do. Overall, my experience was fine. If one is looking for a home warranty company, they should definitely consider American Home Shield. I've had AHS for a lot of years and some of the older ones haven't been the best, but lately, customer service has been better. I always call them because I like to talk to a real person.

I have an active home warranty with American Home Shield and opened a service request for an active plumbing leak over a week ago. The leak causes water to drip into the basement after toilet or shower use, and we have taken the bathroom offline to prevent damage. American Home Shield has not assigned a contractor or provided authorization to use my own licensed plumber, despite acknowledging that no contracted vendors service my area and that their normal contractor-search window has elapsed.

My experience with this company was very bad. After being a customer with them for four years, when I needed them to repair the water heater, they started avoiding the repair. So far, four weeks have passed without any solution. Therefore, I decided to fix the water heater at my own expense and cancel my subscription with this company, which does not respect its customers or fulfill its obligations.

My dryer wasn't drying the clothes. There was intermittent heat, so it would stop, but the drum would stop and the timer would be going. It said drying, but the roller wasn't rolling. After about five minutes, it would start again and then it would stop. But at the end of the cycle, the clothes weren't dry. So, I'd have to run it again. The technician came out and he did an excellent service. That same technician came out for my refrigerator. So, he was very efficient. He was very friendly and knowledgeable. He explained the problem and the solution very well.

We had something going on with our heat. I submitted a claim online and American Home Shield responded right away, saying somebody would be in contact with us. Somebody contacted us within 24 hours. American Home Shield is convenient to have.

I submitted a claim to American Home Shield through normal process. I made a phone call. Andrew Vernon Plumbing Services showed up. They did the work and they left. That job has been completed. I've had AHS for a couple years. I thought it would be a good idea to get it. I like the convenience of using it. Their service has been okay.

American Home Shield sent Doing All Plumbing recently, and they did great. They came in on time. They fixed the problem quickly, which was more of a user error, and then they left. There was no problem on the heater. I could have just set my temperature because I was running out of hot water, and my temperature was not set. It was set too low. It was very cold outside. So, I was not compensating for the weather outside. When he did that, everything was fine. American Home Shield has so far helped me out on everything that's failed. They are an insurance and they're doing what they do. I've had them for 33 years. I recommend them. I recommended them to my daughter who just purchased a new house nd she got American Home Shield.

Last November, I had a claim for my refrigerator and the tech that American Home Shield sent out was unable to complete the job. I called American Home Shield to cancel my services with them because I was told they didn't have any more techs that service this area. However, the supervisor that the rep was finally able to transfer me to submitted the claim and did not charge me the service fee because the previous one was such a mess. They were able to connect me with a new company, Cary Street Appliances. That was a great experience, but everything leading up to it sucked.

American Home Shield is worth having. We've had this service for 19 years. They've always performed well and we appreciate that. They haven't made any money on us. We call American Home Shield for claims and they assign a company, then the company contacts us about when they're gonna show up. When we called for a toilet that was stopped up, they had a very nice, young man come out. He used a snake on the toilet and it works fine now.

Having American Home Shield is a small investment in peace of mind. It works for me. They had helpful people when I submitted my claim. I was able to do a video consult. They helped me get the correct service in place so we could make sure that it was something we couldn't fix first. They were amazing. They walked me through. They stayed on the phone as long as I needed them to. I'm older. They helped make me not feel so old. We had a dishwasher that wouldn't dry, and the contractor came out to fix it. They had to come 3 times. They had to order parts, and the parts partially worked but didn't completely work. While they were looking for that third try, they discovered nobody could find the parts including AHS. So, we had to get a new dishwasher. AHS reimbursed us for a new one.

I read such good reviews for AHS. I have used my plan twice and had terrible experiences. First time was a plumbing issue. They sent someone out who proceeded to tear out the ceiling in my bathroom. They left and said it was pre existing. I understand that. The plumber diagnosed the problem wrong also. I called in another plumber who fixed it through the access panel. Without tearing out my ceiling. Now I have 2 huge holes in my bathroom ceiling.

When Jireh came out for my AHS claim, they did electrical work. They were able to fix the issue.

I submitted a service request online and the contractor came out within a week to fix my refrigerator. He was quiet, but I let him know what was going on. For some reason, he thought it was the ice maker, but it was not. I had a leak, and then my refrigerator was not getting cold. He said he unstopped it. It leaked a little, then it stopped, but the refrigerator is cold now. It's better.

When we bought the home, getting American Home Shield was initiated by the seller as part of the purchase, and we've kept it going every year since. Our heater stopped working, so we went online and opened up American Home Shield's website to submit a claim. The website works well and we have no complaints. The tech who came out was professional. He wasn't super nice, but not everybody's got the greatest personality in the world.

Winston Doors came out for a broken spring. I submitted the claim for it through American Home Shield's portal. Using their site was fairly reasonable. I was given information about the time of the appointment, the original appointment scheduled time, and the name of the company that was performing the repairs. As far as the communication with Winston Doors, it was very delayed and not very clear as to certain timelines that were gonna be met for the appointment. We originally had a specific time like at 8:00 to noon, and then 30 minutes into the time window, I was told, "Oh, it'll be delayed afterwards." I went onto the portal after verifying that the appointment had been moved completely to a different time slot, and then that also complicated my additional time for getting my truck tire repaired.

I had an issue with the furnace, which turned out not big of an issue. There was some issue with the thermostat in the front connection at the first floor of the apartment I had. The thermostat would kick back to the original setting and it would be a low setting. It needed to be at a certain temperature in order to heat, but it would go back to the initial setting. I submitted that claim online through the app, and it was easy. However, American Home Shield canceled me from future things. I had already paid for the fee, so AHS said, "We can't return the fee."

When I turned the heat on, the furnace was not kicking on. It was an issue with the sensor. The tech said it was dust on the sensor and he cleaned it. He was good. Every time I call American Home Shield, they help and I have no issues. I get service pretty quickly and I'm happy with that. So I wanna continue with it. American Home Shield is a good service provider and you won't be disappointed with their service and whoever they are contracted with. So far, I have good experience. They have good and professional contractors. If something happened, they're gonna be there. It's the perfect service. You feel safe having it.

I haven't had any bad issues with American Home Shield and I would recommend others to them. I've had them for 10 years. I've had them as well in my properties in Florida. I submitted my claim online. I've used the website before. It wasn't a problem. I received a couple of emails from the contractor, went back online, and the information was online as well. It was a simple enough contact. Also, the tech was friendly. I needed the issue resolved. He went right to it. He knew what to do and he resolved it. The issue was the electrical. My outlets had gone out. It turned out to be the GFC in the garage. That is what was replaced. That took care of it.

American Home Shield sent AT Appliance Inc. for the dishwasher and everything went well. They came out and took notes and checked what needed to be done. But from the time it took to fix it, it was a few weeks. Our interaction with the contractor was good for the first time. For the second time, they had another person come out. It seems like American Home Shield hires a lot of people with attitudes. A lot of the subcontractors they send out are not very friendly. The last couple I had were friendly though. American Home Shield seems like they're the most popular, but they don't send out the best subcontractors at all. They're expensive, too. The coverage I've had so far has been good. I've been hearing so much different things about the coverage and a lot has changed from my understanding talking to different people. Right now, I'll give them a good rating but I was looking for a different home warranty company.

Silver Star had to order parts and repair a dishwasher. They were at the mercy of some parts that were ordered, but they didn't have the best communication. I had to reach out to them. Once I reached out to them, it started moving. There was just about 32 days between the initial visit and the actual follow-up repair. The issue is taken care of now. One minor issue is that when we would open the door of the dishwasher, it was set to where the opposing cabinet would open at the same time as the dishwasher door was down, and now that's not the case. He explained why. I'm just not really sure if his explanation was logical. It could have just been him being lazy, but I know that now I can't open the dishwasher and the cabinet at the same time. It's like a half-inch overlap. So, that’s frustrating. Other than that and the wait time, it works fine. It’s cleaning the dishes. The gentleman was professional.

Very satisfied. I have had bad experiences with other home warranty companies. AHS is great. They have fixed my refrigerator and replaced my dryer when parts were not available. This one works like they all should.

I used to refer AHS to people but I will never recommend them to anyone again. They are full of deceit. They lied to you when you want to purchase a plan but if you have a problem they change. They never take full responsibility. I have shield gold plan and my furnace damaged, technician came. Told me I would be 30% from them. I chat with one AHS representative. Told me I would receive $1700, second rep told me 1500 and third rep said $1005. It didn’t cover 10% of the damage. I feel like I’ve been scammed and will never recommend to anybody. Full of lies. Anytime you try to talk to rep they’ll tell you I’m sorry. However, I’m sorry will never solve my problem. If you don’t want to go through stress please run away from them. This is not my first experience with them. They are deceitful. Stupid company.

For my recent AHS claim, 24/7 Perfect Comfort Heating & Air came out and they had to replace my toilet and replace my water heater. They got it done, but they did not come at the scheduled time. I had to call off work.

American Home Shield has been great. It's easy to submit claims online and they've kept my house covered. I am pleased. Recently, my furnace wasn't working. They assigned Clean Air and the lady there was amazing, wonderful, and polite. I gave her a rave review. My interactions with the lady that answered the phone and the technician that went out were all very positive.

The contractor repaired my furnace. I submitted my claim with American Home Shield online and the turnaround time was the same day. The first day, the panel went out and the furnace worked. That night, it stopped working. I called AHS again, the contractor came out and diagnosed that it was the igniter this time. They replaced that. The furnace has been working ever since.

Express Appliance looked at my washing machine, my ice maker, and my stove. They did put in a new ice machine. For the washer, the wrong part was ordered and then the right part was ordered, but it was still not done. Nothing was done with the stove. The code that was airing out didn't come up when they were there, so they didn't do anything with the stove.

When Emergency Plumbing came out, they took advantage of the situation, and I paid $150 for a $6 part, but I was stuck because I had to get it ready because we had a leak and my wife was going to be having surgery. I had to get it fixed and I had no choice, but it was just wrong. I reviewed the company, and two days later, I had a letter from American Home Shield saying my claim had been denied. But there was nothing to deny. I pay them $800 a year, then I pay $100 for every service call. I had to do $150 out-of-pocket to that Emergency Plumbing company, and they did the work and nothing was denied. It made no sense. I don't understand what happened. I just renewed the policy with American Home Shield for another year but I haven't started it yet. I'm gonna cancel it and use someone else. Everything was really good except for this last experience. It was very odd.

They replaced a garbage disposal improperly which caused our sink to crack and leak water. It took several weeks before we noticed the cracks around the disposal and a couple more weeks before the cracks resulted in sink leaks. When we reported the problem to Kamko 40 days after the installation - they immediately responded it was not their fault. (The cracks radiate out from the garbage disposal drain.) Bottom line our sink is unusable and American Home shield sided with the contractor leaving me with $$$ replacement costs.

Our pool heater wasn't working and it was an error message and the tech from ANC Pool fixed it. It's working now. It was an easy and smooth claim experience with AHS. I just hope that when I submit a request, the contractors respond as quickly as possible.

ATL Agile Repair came and inspected my oven and they found what the problem was and then he did a total inspection. He fixed a simple problem and then he noticed that there was another problem going on inside the oven and he also fixed that. I'm happy with this deal. I would recommend others to get AHS if they could afford it.

I just got American Home Shield this year. I had another warranty company before that, but for whatever reason, when my previous contract expired, they said they couldn't cover me anymore. I submitted a claim with American Home Shield right around the holiday, so getting serviced took a little longer than normal. Other than that, it went well. I'm in a remote area, so service people out here are hard to find, and the service guy had to travel a bit to get here. He was very professional, friendly, explained what he was doing, what he was looking for, and what he found. Things have been great since the service visit.

I got a kitchen remodel and the people that installed the countertop did something that got my sink clogged after the installation. I submitted a claim on the phone, and American Home Shield's customer service was good. The technician who came out was also good. He fixed the plumbing issue and he was nice. Initially though, the technician said the people that installed the countertop didn't do a good job, and I asked him, "Can you fix this? Is it covered?" He said, "I don't know, I'm gonna call." American Home Shield declined the claim, saying they don't fix things that were wrongfully installed.

Avoid American Home Shield at All Costs. I’ve been a customer of American Home Shield for over 5 years, paying roughly $140 a month, and in that time I’ve only filed three claims. My experience has been very inconsistent—and when it truly mattered, they completely failed. If it’s a small appliance issue, they’re quick to respond. But if you have a major system issue like heating, cooling, or a furnace, be prepared for delays, excuses, and disappointment. In mid-November, my heat stopped working. Per their own policy, a technician is supposed to be assigned within 48 hours. That didn’t happen. I followed up weekly for over four weeks—no technician, no progress, no urgency. It wasn’t until I filed a formal complaint and a negative review that they suddenly acted. The very next day, they assigned Dempsey Oil.

My furnace quit putting out any heat. I called American Home Shield and talked to a human. It took a while to get everything fixed, but they were friendly. I didn't mind dealing with them. The first guy told me it was too cold for him to work on it, so I wasn't really happy with that guy that they sent. It took him about four times to get it fixed. They did finally fixed that. There were more than one problem with it, evidently, according to them. They told me that they had to order a control board, and then they also had to replace a piece of the wiring. I'm just happy that it's running again.

KG came out to check the bathroom. They checked the toilet, and then said that it needed something, and then they left. We didn't get any follow-up to tell us if it's a part they needed or if it is covered in our warranty. They left us high and dry. American Home Shield didn't do their part either. So, it wasn't the greatest experience. It's still up in the air. It's been three months and we still have the issue. Our toilet is still leaking.

I've had American Home Shield off and on through 25 to 30 years. I'm very familiar with them. The recent tech came out within two days. He was excellent. He did a good job. I took his card in case I need future repairs. He was that good.

Worst company in the history of American home warranties ever!!! After waiting on hold for over an hour and a half, then they tell you that you need to call back the next day and go on hold for ANOTHER hour and a half while they try to contact the contractor. Not only are they incompetent and rude, they can't even speak English. When you ask them a question, they parrot the same line over and over. When you submit a claim, they work with shady contractors and then charge you a $100 per house call. When service isn't done properly, and you call to complain, they point fingers everywhere, and try to charge you another $100 to get another contractor out to correct the mistake the first contractor made. They offer you pennies on the dollar for the replacement of high end pieces in your home that break and then they try to run out the clock on your claims so that they don't have to pay out on it.

I had a leak in the wall and had to shut the water off that day when I found it. I contacted American Home Shield, and they sent the contractror the next day. They opened up the wall to see where the leak came from. It was a hole in the pipe. And he had to fix it. Otherwise, I couldn't turn the water back on for the house at all, because it was streaming out of there. It shot outside mostly, but it still came into the garage area. It was wet on the floor. He cut that part of the pipe off and capped it so he could turn the water on for the house, and it was left that way until we found out what needed to be done about the claim. He would come out later and put the new faucet to go outside and replace that pipe.

I've had several experiences through American Home Shield. I'm good with them. It's worth the money that I put into them. I was a little upset with the people who came out and serviced me when I called to get my water heater replaced. They didn't get the city contractor to come out and examine it. Three years later, my water heater blew the bomb out because they didn't put the right parts in.

After submitting the claim online, the tech replied within 24 hours. It was great. The repair is not completed yet, but it's not his fault. It's under warranty, so we're waiting for the parts from the manufacturer, and he figured that out.

American Home Shield assigned Beaches Air Conditioning to fix the AC unit. They called and wanted to come the next day, but I had to take my wife to the dentist. So, it was as quick as I needed it. The unit was turning off on high pressure. The tech fixed whatever was causing that problem.

This company is not the best in customer satisfaction. I have had 2 failures in putting in my request while waiting days and days to be assigned, but don't have a problem getting their money. This last time on 1/29 I put in to be assigned for plumbing issues and still today have not heard from anyone for appt or time to come fix the problem. So when I called AHS and spoke on the problem, I was told that I could not get my money refunded until I heard from the vendor. I think that for the issue such as plumbing, HVAC, or roof leaks that you should get a call back immediately. I am considering changing to different home warranty service that has the consumer in its best interest. #dobetterAHS

Sure Tech Appliance Repair came out and the tech was very professional. My washer stopped working. The tech said that the lock wore out on it. He said that it's common with whatever type of washer it was, but he tried to fix it, and then it didn't work, so he ended up saying that it was a wear-and-tear type of issue. It was an easy process.

American Home Shield had Dunaway Construction come out the next day for my HVAC, but I needed a part. They told me it might take about three days for the part. The next day, they told me that the part was in, and then I missed my appointment. They said they came and nobody came to the door, but I'm not sure. I hoped they came to the right place if it was the same people that came the day before. After I called and said that nobody came, they turned around and came the next day. They were nice and everything went well. My HVAC unit has been repaired and it's working.

I did a claim online, paid my deductible and somebody called me. It was awesome. A-US Air Conditioning of Texas came in when I was at work, but my son was here. I had somebody that works for an AC company look at my unit before, and he said what he thought the issue was. My son told the guy from A-US Air and he repaired it, and now, I have AC. I'm very satisfied. Everybody should have American Home Shield. It's great, I appreciate it and I'm very glad that I was able to get it. It's worth it.

Absolutely Terrible! I had a broken well pump which obviously means no water. They strung me along for days, claiming that they were trying to locate an approved well repair service. There are at least 10 in my area that could come out the same day and make the repair. AHS would not use any of them, even though I made them aware of that because they did not meet whatever ridiculous guidelines they have in place! I finally gave up on them and had the repair made with a local well service within a few hours, but I had to pay for it! They deserve ZERO stars!

Home came with a one year AHS warranty. Have had two major issues--one with refrigerator not cooling, one with HVAC. Refrigerator took AHS 5 months to repair, multiple visits. Had to protest the multiple charges because the refrigerator was not fixed. Parts were finally installed and the alarm notification that says refrigerator is not cooling has stopped its beeping. Second problem HVAC stopped heating during the freeze. Technician came out after 24 hours and said it was the blower wheel. Said a part was available at Carrier in town and he would return as soon as it was authorized. AHS did not authorize a local part to be used. Part still not arrived a week later. Called AHS and they said it isn't their problem. They blamed company.

I've had great experiences with American Home Shield. When I set the microwave door, the sensor was bad. I had to slam the door to get the microwave to work. That has been the fifth call on that sensor in the last five years. So this last time, when the guy came out, I thought the microwave should be replaced, but he replaced the part instead. The only problem I've had with AHS is when I had something that needed to be fixed right away and it would take a week. When I had something backed up a couple of years ago, I wanted somebody out here right away but it didn't get fixed for three days. Other than that, AHS has been good to me. It's nice to know that I always have it. I've told family members before to use it.

KJ Heating & Air took care of the issue. My problem with American Home Shield is they charged me $100 for KJ to come out when they didn't do anything. This was the last time they came out and pressed the button on my furnace because we had a noise on our furnace. The tech just pressed the button and left. It was something on the side of our furnace that he just pressed, and it immediately cut the noise off. I love KJ Heating & Air. They're great, but I shouldn't have to pay them to come out, so they told me to see if I could get a recall with AHS, because they had just come out a couple of months ago and the tech did some repair work that I paid out of pocket for. The noise came on and they asked me to see if I could get them to do a recall on it so I wouldn't have to pay anything, but AHS wouldn't do that because they said it was over 30 days. I've been trying to get them to cover this $100 for the service request. Find another company.

We had a toilet whose workings on the inside of the tank were not functioning properly. The tech came out a couple of weeks ago and replaced it. He was quite pleasant. He was courteous, professional, and informative. He went over everything with my husband and let him know what was wrong and why it was doing that and what he was gonna do. So it was good. The toilet works wonderfully well. I'm hoping to see a reduction in our water bill because the toilet kept running. We noticed that our water bill shot up. So we're hoping that resolved that problem.

I had an issue with my dryer. It wasn't heating. I submitted a claim through my American Home Shield app, which was very easy to do. Countrywide Pro Services came out to take a look. They rearranged their own schedule in order to accommodate mine. They were fantastic. They fit me within a one-hour window, and then they called me in advance. They texted me. It was wonderful. I gave the tech access to the laundry room to take a look and he opened the gas valve. He didn't need to do anything to the appliance.

Probably the worst customer service you will ever experience. When you request a service appointment, it will take them days just to pick the contractor. Then those contractors are often booked out will in advance, overbook themselves and cancel without warning. If you have an emergency, you can potentially get the ticket escalated if you navigate customer service, but that won’t make any real difference anyway. Instead you will have to call back again to start the process of getting a 3rd party contractor and applying for reimbursement after the fact. Hold times are absurdly long, even by modern standards. And there doesn’t seem to be a single system for storing information, do you need to educate every agent on the issue every time you have an update.

I've been using American Home Shield for a long time and it's been good repairing something. I do claims online and it usually takes about two days for someone to come out. Everything has been good.

When our downstairs toilet was leaking sewage into our crawlspace, I went online and put in a claim through American Home Shield's website. It was really easy and I had no issues at all. It just took me five minutes to do it. They notified me through text that they assigned Discount Contractors and that they would contact me a couple of hours before they show up. Discount Contractors was great. The service was really fast, and they were very professional. The service guy took the toilet off, gave it a look and did what he could to fix it. However, we ended up having to call our home insurance because the damage was extensive.

I had a good experience with American Home Shield. It took a long time for them to get out here, but they finally did get out here and my stove is working fine now. There was something on it that went bad. The technician was very polite. He came in, did his job, and left. When I submitted my claim, I called and spoke with their representative. Everything was fine. I’d recommend AHS.

Every time I've had American Home Shield send somebody, it’s been awesome. Everybody is knowledgeable and they get the job done, and get out. I normally do claims online. It's straightforward. The latest contractor who came repaired my dryer. He made sure the ventilation was great because on the outside of the house, it was smashed, so he finned it out for me. He did great. He gave me pointers on how to avoid a couple things and what not to do. It wasn't very much. As far as American Home Shield, I noticed that the price went up. The service fee went up. It used to be $100 for a service fee, and now it's $150. I've already recommended AHS to different people, so they're great.

I have had American Home Shield for eight years, and I didn't know that I didn't have the best plan. I had the lowest plan. Still, everything went fine when I submitted a claim. K&S Plumbing Services came out and looked at the problem, and it was a week when they came back to install what was needed, but they still had to come back because it's still not getting hot and the water pressure is low.

When I needed a replacement part on the water heater, they had to order the part. The company was on backorder, so American Home Shield found another company and it took them about three days to get the part and come back out. Everything's working fine now. I filed the claim online and it was a painless process. I would recommend American Home Shield. I've used them a couple of times now and everything's worked out. I had an issue one time when I paid the initial upfront fee, but the service wasn't completed. They were gonna still charge me, but they reimbursed me. Outside of that one little incident with them, everything's been okay. They cover for a lot of things around the home.

Well the replace or repair is not true. I had a AC/heater issue. So put in a unit that was not compatible with my breaker on fuse box and was told they are not responsible. Refused to pay for electrical issue. I called to cancel my policy and my payment was on 27th and I tried to cancel the 30th and they refuse to reimburse me. The new month is not here yet. Now they are jumping through hoops to keep me but I am done. Already went with new company. Takes hours to get through on phone and holds you hostage to cancel only on phone. Worst customer service. Cannot understand people with call center not in usa. Also called me one night at almost midnight. I have been a customer since 2021 but no more.

I have had to make several calls regarding my washer. Repair people came out 3 times withing 2 weeks. Everyone of them pushed a reset button inside the motor. They couldn't fix the issue. The second repairman said that it needs a new control board but the washer is too old and the part is unavailable. He went back to his company (SEARS) told them and SEARS closed the service request. The 3rd repairman came out. He pushed the reset. My husband asked him to troubleshoot the problem and fix it. Repairman's reply was don't tell me how to do my job. I only have 15 minutes for your call and this is all I can do. He picked up his unused tool bag and left. Told his boss my husband was irate and he had to leave.

I had my house rekeyed after I purchased it. I filed a claim online with AHS and somebody was out in 48 hours. The tech who came out was great and very personable. I had a great experience.