American Home Shield Reviews

I spoke with the recent tech, and he seemed knowledgeable. I thought he would be able to solve the problem. He told me he would have to come and look at the dishwasher. He asked me to send him some pictures, which I did, and he said he thought he had some ideas about what could be wrong, but he couldn't guarantee anything until he looked at it. And he just shared what his schedule was, so we scheduled a time. He came twice. The first visit, he came in, looked at it, figured out what the issue was. There was a leak on the thing that spins. And he said he would have to get the part. He was able to get the part later that day and installed it.

Then, they called me with an offer I couldn't refuse, so I signed up again. So far, this time around, the service has been pretty good. Recently, I had Blue Collar Appliance Repair and the last time the guy came out, he never called me or said anything after he left to tell me what was going on. So, I tried calling him once, at least, then I tried calling his office number and didn't get a call back. The office lady finally called me back at some point and told me that she was sending the information in to American Home Shield. They were very unprofessional. It turned out that the compressor was out and they replaced it, which was satisfactory.

Other than that, submitting the claim online and doing it that way was easy. American Home Shield's website was fairly functional. Also, my parents had them for years and they've never had any problems getting stuff fixed or replaced when needed. I'm having them come back out to look at my AC unit, and hopefully, they'll fix it for good this time. Either that or replace it because I've had problems with it ever since I've had the thing. Overall, I would tell my friends and family members that American Home Shield has gotten better, but I would tell them about the problems I've had in the past.

AHS used the cheapest thing they could find. It's a 50-gallon, while the one that was in there was 95. It's not enough for us, but we didn’t have any choice. We have little children in the house who need hot water. I hoped that AHS would at least replace it with the same size. Even though it's a cheap kind, I don't care, as long as it's the same size that would accommodate six people. But this one is only for three to four people. Not enough. It's frustrating.

The first time the contractor showed up, the pool was almost green because it was the middle of summer. They don't come with parts or replacement. They just told me, “Your pump needs to be replaced. And we'll come back next week on the same day on Thursday when we show up in this area.” I said, “Now we're up to two and a half weeks.” My husband had to go out and buy a pool pump and put it in himself, because by then the amount of stuff we need to get all the algae out would have been more than what it would have cost us to do that. And the bummer is we have to pay the $100 as soon as we put the claim in. So, we've added $100 to the pool pump. It is what it is.

Every once while, AHS would do these tune-up things like one-time, it was, “You get a tune-up on your air conditioning for a really good price.” The guy spent an hour and a half and wouldn't leave us alone, trying to give us a new air conditioner that we didn't want. That got annoying, so we don't do tune-ups with them. Tecently, they did another thing with the air conditioner, like, “We have a deal for you, because at the end of December, you get all this money off on a air conditioner through a rebate, and then the rebate ends as of January.” I called right away.

By the time they got somebody out here, the rebate had ended no matter how many times I called them. “I would love the rebate. I think we'll get a new air conditioner. I think we'll do it that way. It doesn't go out in the middle of summer.” But it was, “We couldn't get you any of the information by the end of the rebate anyway, and we're not even sure the rebate existed.” It's that kind of stuff that sometimes gets us frustrated. And we realized, “If our air conditioner breaks, We’re probably going to end up spending the same three weeks in the middle of summer, and we'll have people over, and it'll be 150, so we should just pay to get a new one. But we've had AHS for a long time because we're always afraid something's going to happen. So, there's good and bad, but they’ve been okay.

The plumber called right away to schedule an appointment, and I went out of town so I made a different appointment. The plumber let me know he was coming early, and he showed up early. I asked if he could help with these things. He spent a ton of time and talked to me about a lot of stuff, cleaned out my pipes, and did above and beyond. That plumber was amazing.

I tried to call Sears back to let them know it was not fixed. But you just get AI. When you say you want to speak to a supervisor, it just sends you to a different AI called Samantha. Samantha made me an appointment for Saturday which was great. Then all of a sudden, they canceled it because they don't have Saturday appointments in my area. Their AI should have known about it. It's been a nightmare. If you go on their website, you just get a chat box. The only time I've spoken to a person was when they called the original time to say we were getting an appointment. I asked how do I talk to somebody. They said to just press 0. But that doesn't work. Even when I called American Home Shield to tell them what I was experiencing, they ran into the same problem. Everything is automated.

I reached out to American Home Shield to ask them if there was someone else that they could send out but they said no. I've got another appointment with Sears again on the 24th, and I have to have a neighbor that I really don't know very well be available to come and let them in so they can try to fix it. I've been with American Home Shield forever, but I'm a little disappointed in them. They should have had a backdoor number to try to eliminate this. I had them in the 90s in Arizona then when I moved to Greensboro, North Carolina and I bought my house there, I had them for 15 years. I've had American Home Shield now in this home since I bought it in 2020. I've only had to make one other service request for my AC before so this is only my second request in this house.

Even when I tried to get up with somebody from American Home Shield, it wasn't as easy as it used to be. There's a little bit of a language barrier. The lady that I finally got ahold of was very nice and she did everything that she could. But sometimes things get lost in translation a little bit. That's something different that I've experienced than before with American Home Shield. Also, on the website, it doesn't really give you an option if you're still having a problem with the same incident. I couldn't find a way to say something isn't fixed 'cause I didn't want them to close out the ticket then I would have to pay another co-fee. It isn't user-friendly.

When submitting claims, I go online and tell American Home Shield what's wrong. Then, they have a company come out. The tech will diagnose the problem with my input and it goes from there. I pay a one-time service fee. The website was intuitive but I hate not being able to talk to a human when I do certain things and when you're doing it online, there's only so much you can articulate.

An example is when I was dealing with a clogged air conditioning line and the main line went to my bathroom sink. If the air conditioning guy can’t clear that line to the sink and it has to go further, I still have to pay him, but then I’m gonna have to pay a plumber to come out. So, while I wanted to talk to somebody about that to make sure that that was the case, I couldn’t, because there are only so many things that AHS would let me type online. Had I talked to a human, they probably could have told me yes or no or they may have even said they don’t know because they’re not the technician. When you take out the human factor, it’s hard to get a diagnosis on some things, or to get a yes or a no. So, that's where I fault the process.

I like American Home Shield’s rates and plans, and the coverage is good. They farm the work out to other companies, and I don’t blame them if a contractor does a bad job. I would just tell them they need to send somebody else. But in my case, they did a very good job. I would recommend them and tell people to test them out. I like that the service was fast. I didn’t have to wait a week or two and it was just a matter of a day or two before someone came out.

Up until this last visit, I wasn't very impressed with American Home Shield at all. Some of these guys that they use are not knowledgeable. I've had a couple of bad experiences where the only thing I wanted was the guy to just get out of the house. I've hired someone on my own to do the job. That part of my experience with American Home Shield made me stop calling them for a while. I have also have had some couple of great experiences with American Home Shield contractors. DNB Plumbing was one, and I had a guy come out and take a look at the refrigerator one time. He was excellent. Overall, I would continue the service and I would recommend them. Customer service has been fine. I've been trying to deal with them more online than anything, and that’s worked.

When I got this house, the previous owners had already paid for the warranty six months in advance. When it was time for renewal, I renewed it and about three months later, the water heater busted. It was on a Wednesday and by Friday, it was replaced. Then, about a year later, my dishwasher broke. The guy had to order a part but it was fixed within a week. He was very professional.

When my central air broke down, the people were so nice that I told American Home Shield that whenever that AC breaks like that, I want to use that same contractor and put those in my notes. And I recommended it. The techs were worried about tracking mud into my house. I asked if they were gonna fix my AC and the guy said they were gonna do more than that. They were very polite. I called his boss and I complained about how well they acted in my house and how professional they were. It was an in-and-out procedure and they answered all my questions, even though I can be annoying at times. They told me how to maintain it properly. They didn't have to do that, but they did. American Home Shield gave me peace of mind. I didn’t have to worry about anything.

I also had a plumbing issue with a stopped sewer main, and when I called, the customer service rep kept arguing with me and arguing with herself that it doesn't cover unclogging the sewer main because it was outside the house, even though the sewer line goes outside the house. I was given incorrect information repeatedly, and I had to argue to get someone sent out. After going back and forth, American Home Shield finally agreed to send a plumber. She did an amazing job and worked hard to take care of the clog, but I found out that if there’s something defective in the line, it isn’t covered at all. American Home Shield has been spotty on some things so I don't know if I'll be renewing or not. People should shop elsewhere.

The thing is, when he came that morning and we turned the AC on, it was working that day, but it hadn't been working the day before or the day before that. So, it's doing the same thing. It won't cool the house. This morning, when it was chilly, I tried the heat, and the heat came on and it worked. I don't know from one day to the next if it will work or not. But if I have a problem, it's easy to get in touch with American Home Shield.

AHS wanted to get a second opinion and they sent this guy out from A2Z Pro Services. He said the same thing that I needed a new unit and that American Home Shield wouldn't cover it. But he also said he could replace it for 600-some odd dollars. So I ended up paying this guy for another unit. I've been paying AHS $69 a month for the last two years, and all of a sudden, they're going to decrease it to $26 a month. They would keep me on but they were going to deny the claim. So, it was a scam all along. I could have been paying this amount if they were just going to deny my claim anyway. They weren’t going to pay for any claims I put in, and I still had to pay $150 for the technician to come out, just like when I made a claim for a microwave door. It turned out the microwave door was only $40, but I had to pay $150 for the dude to come out.

It was very difficult for me to cancel American Home Shield. I tried to do it on March 12 and they still haven’t put that in writing. I had to call my credit card company to block them from taking money out of my account. To cancel, you can't go online. You have to speak with somebody and they'll put you on hold for long periods of time. In my case, I was driving to Wichita from Kansas City, which is a three-hour drive, so I had time. But they refused to cancel. So, it is really predatory.

Based on the coverage, it shouldn't be that price because not a lot of things are covered. Sometimes it's better to go to the company myself and have them fix something, because I have to jump a few hoops just to get some coverages. I end up paying more out of pocket to get the service because the warranty will not cover it like this last issue with this tankless water heater, I had to do a maintenance. They had to do some cleaning first. After that was done, if that didn't work, they would present it back to American Home Shield, and maybe some coverages, but I have to do a certain checklist.

I called them afterwards because the same AC unit started making a sound that sounded like it was going to explode. It was so loud. It was absolutely unsafe. I asked them to come out, and they said, “We can't do a claim that's not covered, because it's just a noise.” I said, “It's not just a noise. This sounds like it's going to explode or break.” They said, “You just need to call the company back themselves,” which I did, and the tech came back out and fixed it.

Now, we're two fixes in, and we still have the zip-tied wires and all of those things. And it just feels like he knows it needs to be fixed or replaced. I know it needs to be replaced, but there is red tape that they are unwilling to do, or that he has to do before we can get to that point, which seems ridiculous. I feel like I'm going to end up in a standoff with them, and they're going to find a way not to replace it. We've paid our dues, and we've done all the things, and they've agreed to cover it, and I have this inkling that the way it goes, I don't think the AC is exactly up to par. If I were paying a company myself to come and fix it, I would not be okay with how they fixed it. 

My most recent claim was great. But finishing and following it through, and my faith that they're going to hold up their end of the bargain, I think they're going to just try to finagle their way out of doing something, and I'm going to get frustrated, and then I'm going to cancel them. Their people can be very unkind. As long as they can help you, they're helpful, but the minute that they can't, they're mean, and they don't really try to find a way to help you. They try to find a way out of helping you, which I know is a business model, but their business model promises that they’ll help. I've had about 50:50 things that they'll cover and 50:50 things that they can't, and when I try to ask questions, they just read back the policy. I'm like, “But that's not the interpretation of that. That doesn't make sense.”

After that speaking with that rep was better, but none of the others. Two attempted repair occurred, first time the wrong part was ordered, second time it didn't work and was the correct part. Then spoke again with AHS to escalate to be replaced, they agreed to escalate and said a supervisor would call to discuss, which never happened. They just assigned another provider for a 4th repair attempt.

It's been almost a full month of this back and forth non service and extremely rude reps. I refused the new provider and they said they can't do anything until they come to my house, I refused again as that was not what was agreed upon. I have asked repeatedly to speak to a manager and they refuse stating they have a high call volume which is BS. All of their tactics to stall are BS. Their refusal to do what they said and provide a replacement after nearly a month of trying has done nothing but infuriate me.. I can't get any progress and demand to speak with a US based Manager and demand replacement. I will be canceling my policy as soon as this is resolved. These people do not care about helping or doing anything. And I refuse to drag this out another month for an everyday needed appliance that I have to pay out of pocket to wash laundry now.

I've been paying for American Home Shield for quite a while and I don't feel like I've gotten a lot of use out of it. My daughter has it too and I know that one of her appliances really should have been replaced and they kept coming out and just did what they could for it. So if you're going to be paying all that money for the contract, then it'd be nice to get a replacement for something if it's not repairable. Or if it's been repaired more than one or two times, they should look into replacing the item.

Overall, it's a good coverage to have just in case. But there's been several times our air conditioner went out in the summertime and it took more than a week to get someone out there and we ended up just calling somebody else and having it fixed. We did it about four times. So it was money that we spent that wasn't covered. It is what it is. It is good to have just in case, but sometimes it's very hard to get somebody out there as soon as possible, especially when it comes to heating and air conditioning.

The dryer didn’t get put together right, so part of the case was touching part of the board and shorting out, and this was why it was playing random music and not working correctly. AHS was helpful the whole time, which is surprising because they aren't always, considering it's just a warranty company and not a maintenance company. They pushed and got it taken care of. When I submitted the claim, I talked to a person and said what I needed done. It was easy. But in the past, when I've had to go through a couple of technicians, the process of getting the right person out to do it is a pain.

A dishwasher was broken and the technician who was sent out looked at it, said he was not doing it, walked out and marked the whole job as done. AHS made it a little bit difficult because they had to go through a process of getting a hold of this guy so that they could find out what was done and what wasn't. I went weeks without getting a technician and I had to follow up every day because one technician screwed it up and AHS didn't take my word as the customer. I already paid my deductible and I was not going to pay another $100 to get another tech out here. Other than that, AHS is decent and I’ve recommended them.

I’ve had issues with how AHS treats customers and how strictly they follow their policy of waiting for the technician. It’s frustrating when you get a difficult technician who says the job is done without checking it, and AHS just goes by their system. They take the technician’s word over the customer. When it comes to customer service, sometimes you will get a person who's able and willing to help right away. But sometimes, you will get someone who's going to push it off.

I wish that American Home Shield would have the same deductible for bringing things up to code, like other warranty companies. My house is from the 60’s and ground wires weren't required in all wall plugs and light switches. But that’s standard code now and the only way for me to fix that is out of my own pocket and hire an electrician to come out. When I first bought the house, I had a different warranty company and I had them until they started jacking up the price every year. Then I switched to AHS. The price is comparable. It's expensive, but it is what it is. My experience has been adequate and easy. If people can afford the monthly payments and the yearly fee, it'll save them money the minute things start breaking.

So far, the service of AHS is okay. The service is really good, comparative to the payment structure. Also, I see at least how quickly they can assign any particular company based on the problem, which is good. Sometimes, though, some issues that may have arisen over the weekend, the standard service does not normally support them. Maybe that would be an additional service to be added, and get help on that. But customer service has been good so far. Throughout the year, there have been a couple of times to call, and I get support, and sometimes there are some clarifications with them that have also been done. If there is anyone who's looking for any insurance, I'll be recommending AHS.

I had no problem submitting the claim but I had a problem with the representatives of American Home Shield giving me what I didn't need. I was frustrated because I’ve been with American Home Shield for a long time, and when I told the representative what I needed, they decided what I needed instead, which made the situation longer. Plus, I have a grandchild here, and my daughter had to boil water to take baths, wash dishes, and brush teeth, and this went on for over two weeks. Usually, I have no problems with American Home Shield. The customer service reps do what they do and they’re quite pleasant. But coverage-wise, I never know when I’m going to be covered or not. The price keeps going up and American Home Shield doesn’t tell you when they’re going up. I never get an announcement or a notice. They just go up.

So, when I called the home warranty company, I let them know my problem was still not resolved. This was going on weeks and they sent out a second company called Dempsey Plumbing. They were incredible. They came right out first thing in the morning of the day they were supposed to come. The individual introduced himself, explained to me what the issue was, how to find it in the future, unclogged all the main drain, snaked it, did all the things, and had everything fixed within an hour's time.

As a homeowner, I like the ease of knowing that I have that protection with American Home Shield. So if something breaks, I like that I can just immediately callc them or use the app, and they can get a professional on it without me having to figure out how I'm going to budget in a major repair. What I dislike is that the contractors may not be as vetted as you think they are. The first contractor couldn't even come out for two weeks, my master bedroom ended up getting completely flooded, and I had to file a homeowner's insurance claim. So, I was not happy with the amount of time that it took for that vendor to respond. All in all, I would recommend American Home Shield to others. I would tell them that they're a good company and that they have to understand that patience may be necessary, but ultimately, they've always handled all of my concerns. They've had great customer service, though they can always go cheaper with their price.

I had a friend of mine come over, and he tightened a bolt up then it wasn’t leaking. But on Friday last week, I got a email from a sewer company telling me they wanted me to pay a bill of $485 because they said they did a complete home inspection of my plumbing, and they realized that the drain needed replaced, but it wasn't replaced. I called American Home Shield and they told me not to do anything else and to let them take care of it. But I'm still a little leery how this is going to pan out with this invoice I just received. In the last few times, it seemed American Home Shield has had a hard time trying to get me somebody. My only friend who's a plumber tells me they don't like to take American Home Shield because they make it hard for them to get paid. But American Home Shield's been really good to me. I've had several things fixed through them.

National Plumbing fixed half of our shower. However, they have never been back to finish. There's an issue between them and American Home Shield. AHS took it that National Plumbing has to rip my shower out. They just wanted to get an okay to take the part, because if the handle broke, they want to be able to put a new one. AHS said, “We don't pay to rip out the shower,” or “We won't fix it.” National Plumbing said, “This is on my list of things to do.” I can only take a hot water shower, so it’s not good. Especially not in the summer. The shower is a dual thing, and both of them were jacked up.

I escalated the issue with AHS multiple times, yet they repeatedly insisted on covering only two patches, despite clear evidence of ten. The plumbing company also confirmed that ten holes were created and stated they would notify AHS, but this made no difference. Each time I asked AHS who they had spoken with at the plumbing company to justify their decision, they were unable to provide a name. As a result, I now have to pay out of pocket to repair the remaining damage. I will be cancelling my service with AHS and leaving a zero‑star review across platforms to help others avoid a similar experience.

They never called me. I had to call them. When I called them and talked to a different person, he said he thought I was already on the schedule. When I said I wasn't, he was like, “Oh, well, he came back the next day.” It was on a Monday, and I called on Thursday, and that was how long it took. When the guy said he thought I was already scheduled and I told him nobody had been out here, they hurried up and tried to get me squeezed in to get the air fixed since they had never contacted me back to reschedule it. When I tried to call them initially, nobody ever answered the phone. It just always went to voicemail. I had to keep calling and I left the message. I would never choose them for my own ever.

It would be nice if the customer had more options to be able to choose the providers being sent by AHS. They could have been like, “We can either contact this one or this one, and you can choose which provider.” I could look them up and Google them and be like, “You know what? These people are more reliable. I'd rather go with these guys than those guys.” There are local companies that would have been able to service my stuff much faster than this other company that came from 45 minutes to an hour away.

We've only had AHS since we bought this house about a year and a month ago. Everything has not been 100% covered. We had to pay more than we thought. They told me that because my 11 years old system was an older system, I had to pay much more than I thought I was going to have to pay to get that fixed. I'm also not happy that their pricing just went up.

It's been a good experience with AHS. We've been with them for more than 20 years now. And the problem with their pricing, they keep hiking up the price, and this year, I'm considering looking for some competition to shop around, but I haven't gotten around to it.

AHS and the worker the worker guy didn't care. They just expected me to pull it. If he's coming to do a repair, how is he supposed to repair it. Just one guy? He can't even pull it out of the wall. He said he didn't have the stand to hold the oven from it dropping on the ground. So, I'm going to hire someone and pull the oven from the wall, and have AHS send a contractor back out. But I don't want that guy out. He wasn't like the plumbing guy that came when the toilet leaked under the bottom. I went online through AHS, and typed in that the toilet leaked. I called someone, and he showed up. When the guy flushed it, he saw how the water leaked. He said, “It just needs a new wax ring.” It was easy. He was nice, quick and seemed honest. We're happy with the services. So, if somebody asks me about it, I would recommend American Home Shield.

They both got in touch with me within 24 hours. It was up to me to schedule. Both of them came out on time. The second people said they wouldn't be there for four days. The interaction was good while they were there. In person, they were very polite. It's the after the interaction that was nowhere near satisfaction. They were very nasty over the phone.

It wasn't an hour, and the lady called me back and said that they had had a cancellation. That guy came out the next day, and everything went fine from there on out. He fixed it, and everything went good. It was just getting the appointment scheduled. I had never, ever had that problem before with American Home Shield. When I called them back, the lady was really nice, and she said, “Oh no, we can't. That's not right. Let me get on it,” and she did.

American Home Shield is great. The process is really easy. They have a simple online application that you put in, and then they go ahead and assign someone. I've had one other repair on my microwave once, and they were really good with that one. After they assigned it, it was just getting it scheduled. But once I got it scheduled, it all went smoothly. Their website is very easy to use. The only thing is that their price is a little high. It went up to $79 a month this last year, and everything else has gone up.

The technician from his company, who came the time before, told me he was ordering an activation switch because I told him that's what I needed as well because of the flooding. This guy that came was wonderful, but he didn't have an activation switch with him. It was never ordered. My machine was broken for six to eight weeks. I have five kids and it was horrible. I was doing laundry at laundromats and my parents’ house for six weeks, and I do three or four loads a day.

After the guy left, we used the machine, and it flooded the laundry room again. He came right back. He said it needed an activation switch, which was what the technician from his company who came to assess the machine already said and said he ordered. He came right back and was lovely. I called his phone number that he had called me from to let me know he was coming, and he came right back at 9 o'clock at night. He stopped everything.

At that point, I was calling American Home Shield and asking them how many times do I have to flood my laundry room, that I don't trust the machine and I needed a replacement. They said that's up to the company they send. But the company they sent said, no, it's American Home Shield telling them to fix, fix, fix. So, I'm stuck in the middle with a crappy machine that needs to be replaced. I'm a very good customer. I've been paying for years and years. I firmly believe American Home Shield should have offered to replace the machine. Whenever I do laundry now, I'm terrified.

I would tell others not to do American Home Shield. They'd be stuck with long wait times. Had I not had American Home Shield and paid so much into it, I would have bought a new machine myself. On top of that, I originally got American Home Shield because I have an old air conditioner, and they said they would replace it. But since then, they've changed their policy. They'll only replace up to a certain amount if it goes bad. It's bait and switch.

Our real estate agent purchased American Home Shield as a gift as part of our home and we find it really helpful, especially if we're out of the area and something occurs at our rental property. We can just call American Home Shield and know that it's going to get handled. You're saving this whole lot of money with American Home Shield and it gives the convenience of knowing that you don't have to search around for someone, whether it be a plumber or electrician. Plus, you don't have to put that extra money away for something if something goes wrong, so you're getting a great deal. It's the ease of the service and one less thing to worry about. So far, their price is going up but the coverage seems to be comprehensive.

I use the app to reach American Home Shield. Navigating their website was easy. I love that I could talk to somebody live and show them what was going on. I wasn't very pleased with AHS. The whole point of a home warranty is for them to help with things that come unexpectedly, but then trying to deem that this was pre-existing, it's all a scam. Insurance and warranties are the biggest scam that America has. It was the original water heater from '05. So, it had some wear and tear on it, but the issue was not pre-existing because there was not a puddle in the garage when I bought the house.

The contractor felt that there was a problem with the compressor and water valve. There was so much that needed to be repaired that they felt that it was best to get a new refrigerator. It would become more cost-effective. We did a cash in lieu and it was fine. AHS did good. We told them that we had the Profile Series of appliances, which is GE’s middle series. All of our appliances are the same finish. They weren't making that finish except in the lower price range. AHS found one they thought was in the upper price range, the Cafe. That turned out to be a black slate. Ours was just plain slate. They based their offer to us on that upper grade appliance because they thought the finish was the same but it wasn't. So, they did a good job.

Then American Home Shield sent me another appointment because Scott could come out the same day. The email said, “Scott from Patriot Plumbing, NC LLP is on the way.” Then they sent me an invoice. After that, they wanted to know how much my service experience was. American Home Shield followed through on the whole thing. Everyone should have a home warranty. I've had American Home Shield for a previous home, and now this home, and I've never been disappointed.

I kept asking to talk to a manager, but the person I was transferred to wasn’t trying to resolve the issue. I kept asking who I should believe, the technician or them, because the technician said he had already told them it wasn’t repairable, and I even had him on recording saying that. Instead, they kept making me go through step by step with another call and another call. A lot of times, they would schedule an appointment, but the techs wouldn't even call or send an email that they weren't going to show up. No call, no show. It was very disappointing. Finally, in the middle of January, it got resolved. The technician called them in front of me and told them there was nothing they could do. They’ve been out 12 times and couldn’t find a problem. It's not fixable. After that, American Home Shield authorized me to get a new fridge.

Their reps were very polite but they seemed like they do everything they can not to have to help you. They were also very quick to charge you money. As soon as you contact them, you pay the 125, but they take their time about helping you. They said they needed 24 hours to get a tech out but this took five days, and I kept getting excuse after excuse. Then, I pretty much had to self-diagnose it. I had to send them pictures and once they got there, they confirmed it. But when the techs from NDI Garage Door came out, they were professional and competent. They brought the parts and they got the job done. Other than that, I've been with American Shield for three years and they raised the rates 30% last year but they didn't tell me. They went from 150 a month to 180 a month. And I fully expect them to do the same thing this year.

American Home Shield needs to do much better with vetting the contractors that they are sending out to people's homes. I also didn't appreciate the fact that I live where I live, and they were sending out a horrible company from Sacramento when Tom is 10 minutes away. Also, there was one minor hiccup when we were switching contractors because when their rep selected the appliance to be worked on, she put the wrong brand in. But it was not a big deal. Probably, when she scrolled down the screen, instead of clicking Samsung, she clicked something else. I didn't fault her for that though. So, I just called and had it fixed. Getting somebody on the phone as opposed to an automated voice answering service was very easy and I didn't wait a long time. There was no, "We'll call you back three hours from now." It was very easy and they were accommodating to my request to switch to Tom's.

I have the Gold coverage with American Home Shield and when I signed up six years ago, I had a lot more coverage. So, some things have changed and the list of what they cover has shrunk over the years. But there's not really much of a difference between my plan and their top tier plan. With it, you get $1,000 more if they have to replace an item and you get $1,000 roof repair. But that is the only difference.

With my refrigerator and my washing machine, I only paid the $125 deductible to get the repairs. But with my washing machine, the parts cost almost as much as replacing the washing machine. It was stupid. The part was a component that took 10 minutes to change. I could have done it myself, but it cost me more to buy the parts than to file a claim. The parts were worth $450, and to file a claim was $125. So, it was a no-brainer. So, if you need to buy a washing machine, do your research today when you get a chance. Other than that, American Home Shield offers good value for money.

To make matters worse, the vendor has terrible reviews online, which unfortunately reflects poorly on AHS. Other customers have received the same poor service by the same vendor yet AHS continues to keep them on contract. The poor reviews aren’t just current ones, they go back at least seven years. It’s now April 8, and we’re still without resolution. I’ve asked AHS to send a new vendor, but they keep telling me they need to “give them a chance.” As someone who pays monthly for this service, it’s unacceptable to wait months without a resolution. When I need customer service, I expect prompt action, not endless delays. I’m currently looking into what my options are to include a new home warranty company. Which is unfortunately because I genuinely like AHS, but, the poor customer service recently is unforgivable.

Recently, Ascent Appliance Repair Inc. came out here to check the dishwasher and the ice maker on the refrigerator in the deep freezer. The dishwasher could not be repaired because of the modifications to the floor. There was a part that he couldn't get out because the floor is in the way. Apparently, when the floor company came out to do the floor, and I didn't know this until they told me about the dishwasher, they did not put the dishwasher on top of the new floor. So, the dishwasher wouldn't come out, but they did put the refrigerator on top of the new floor. Also, I don't know what the tech's findings were in regards to the ice maker, but it's still not working.

It was kind of kind of crazy because the person that was sent out here did not speak English. So, we had to use a translator on his phone, which was how I understood that the dishwasher cannot be repaired. They sent him back out here, and I was under the assumption that he was coming back out here for the refrigerator. But on the day that he came, I was working from home, so I was not looking at what was being done. When he called me and I came in there, he was telling me again that the dishwasher could not be repaired. I tried to explain to him that he already told me that in the beginning and that I thought he was here to work on the refrigerator. By due to him not speaking English, we couldn't really have a conversation. Then, I thought that he was going to go back to his company to say that they need to fix the ice maker. But instead, they closed the ticket.

So, I reached out to American Home Shield and I had been waiting. I then reached out yesterday to Ascent because I was confused why they would send him back out here for a dishwasher that he already told me he couldn't fix, because I have to pull that entire floor up, which is not feasible. The dishwasher works though it doesn't dry. So, it can just be fine not drying. I'm not going to pull the entire floor up for that. Ascent said that it's been past 30 days and I had to call American Home Shield. So, I called them and explained the issue. They said that since Ascent closed the ticket, I had to open up another ticket. So, that was what I did but I had to pay again for a service that I've already paid for the first time that didn't get rectified. They were supposed to have another pro contact me but I haven't heard anything else since then.

Considering this situation, I can't necessarily say that it is American Home Shield's fault. But after I explained this situation to them, I would have thought they would have considered, at least, half of the fee instead of me paying the full fee. Other than that, most things that I've needed so far have been covered by my home warranty. I've also had a good experiences with American Home Shield when I needed help with the HVAC. However, it's never consistent with the pros that they send. I've had maybe three different pros that came out to service my system, which I'm not a fan of. I like to stick with one company, because they get to know your system.

Also, there was a tech that American Home Shield sent out here who was servicing the heating element. He did something in the attic, and it set off my smoke detectors in the house. I was working and the time and my kid was here. It was pretty loud and he had to call somebody else out here to help get the situation handled. Aside from that, when I started with American Home Shield, the price was $85 and it's consistently gone up year after year. So, it makes me consider either modifying my policy to a lower plan or just getting rid of it altogether. If I'm paying $116 a month times that by 12, I could save that money and pay for repairs myself, and that's on top of the $100 fee that you have to pay.

But the tech said that that was what they got and he didn't give me any other option, so I went with it. Then, American Home Shield said they don't cover that electric water heater that I got from Dixie Plumbing. So I was going to have to front the bill for it, which was $600 for that unit. So now I got a water heater that they can't repair and that was when I was bugging American Home Shield. I told them that they didn't give me the option and that I would have rather got that billing info upfront. That way, I could have made a better assessment. I just stopped communication there because I was already in a deficit and coming out financially paying for a water heater that I felt should have been covered.

My experience with American Home Shield was good all the way up until that point. Normally, I've had a great experience with them because I use them for both of my houses, one in Georgia and one here. So I never had a bad service, except when it came to that issue. I would tell my friends who are considering getting a warranty from them to more or less be be cautious in their expectations. I would also tell them to read their contract and make sure everything is covered before they engage with American Home Shield.

After that, I had another company come out, Big Texas AC, and their tech said that he had bypassed the control board. He said that he wouldn't work on it because another company had already started and it looked very weird. That's where I'm at right now. So, the AC doesn't work properly, and it doesn't seem like anyone wants to take responsibility for it. The biggest problem with AHS is that you don't ever get to speak to the same person. They say different things every time you call them. The experience is weird.

American Home Shield is a good thing to have. But even though I knew I had to pay the service fee for the techs to come out, I didn't agree with paying that high deductible because I didn't know I had to pay that. They should explain everything in detail about that, especially to a senior like myself, so the customers would know what to expect. In my case, I had to borrow the money to pay the fee. Other than that, I still tell others that American Home Shield is pretty good, so I continue to have them.

Meanwhile, the repair company called me and said they couldn't fix my refrigerator because it was still under warranty. I asked how can that be when it was four years old. They said it was and to call LG. So, I called LG, then a guy came the next day, and replaced the compressor with no charge. Then, American Home Shield kept emailing me about the claim and I told them it was resolved. So I didn't need them, but I didn't know I didn't need them. That was a miracle. I'm going to buy all LG appliances from now on.

I've been satisfied with AHS. You can't beat paying 125 and monthly fees. That's part of home ownership. American Home Shield guarantees that work will be done right. I don't see how you can go wrong. If I hired a private contractor myself, and they don't do the proper job, I'm out of luck. AHS will make sure that the work is done. That’s what most homeowners want. You don't have the knowledge to pick out the right contractor. AHS will screen it for you get a contractor. And if, by any chance, the contractor doesn't do his or her job properly, AHS can guarantee and give you an option to select another contractor to do the job correctly. That's a peace of mind. My payment is less than $100 a month. $100 times 12 is $1,200. If you have any work done in your house, it’s gonna cost more than 1,000 bucks. Price-wise, it's fair. I have not had to look elsewhere.

This has been going on for about three months. First, American Home Shield didn't want to send a contractor out. Then, the one that they sent said that the system was running fine when I knew that it wasn't because there was an 11-degree temperature differential. I called American Home Shield and then, I had to beg them by email to send another contracting company out. They did and the company found out that there was a leak in the evaporator coil.

This was after I went to corporate and told them that the report had no numbers that verify or justify that there's nothing wrong with the system. It is not a legitimate report. They tried to make me pay $125 to send someone else, and I said I would not because they should not take a report without numerical value on their measurements, stating that the system is functioning at this capacity. And sure enough, the contractor that they sent out found more than just the evaporator coil. There were five things that I needed to replace and I asked them if they were all necessary. They said they were and I asked American Home Shield why they were not covering this.

American Home Shield offered a cash-out, but I said I'm not accepting that when these are all necessary repairs. That's the reason why I have the coverage. They’re not replacing the whole unit, but if something happens, then the whole unit will need to be replaced and they're only covering $500 out of 3,000. In their handbook of coverage, it states that anything that is required is to be covered by them. I started reading reviews myself and I see that this is what they do. If they were paying half, I might have been more inclined to go with it and get rid of them and get another company.

I would recommend finding another company because American Home Shield is known for taking money and minimizing their responsibilities for repairs. Their customer service is based on outsourced employees who have horrible language barriers and do not care about first-world problems. I got nothing but mockery and apathy from their employees. I was hung up on and transferred around. I have contacted American Home Shield at least 45 times. I stopped contacting them by phone because they would give me different things. When I tried to get them to commit it to writing so that I would have proof, they didn't want to. They were constantly calling or they would ignore. Now, they have just outright lied. This is a scam and I will not be with American Home Shield. But I'm going to first file whatever I can so that others don't get placed in situations such as the one that I was in.

I said, “I'm not gonna pay the 400 bucks.” They wanted to rewire the house. And I said no. Plus, I have coverage on that. I talked to American Home Shield, and they said, "Okay." I said, "I want a different vendor out there." They sent out another contractor. Because in the meantime, I'd already brought in my own contractor and got my own quote for it, and he told me he could do the whole thing for $400, and that was with the fan and everything included, and then their labor.

I got a hold of the American Home Shield, and they sent out another one. They said, “If we sent out another one, and they come up with the same conclusion, we're gonna bill you the $125 again." I said, "No problem. Send them out." They came out, and the next guy wrote it up another thing completely different of what the experience is. Now American Home Shield has already approved to replace the exhaust fan.

But these guys kept adding on all this extra labor. This guy said, "We're gonna have to remove sheet rock, and we're gonna have to put in a new housing unit." I said, "No. I want the old unit, unscrew it, pull it out, put the new one in, and be done." There doesn't need to be any sheet rock change or anything. I'm frustrated because they said, "We can't get that fan." The other vendor already shipped the fan out, but I didn't go with that contractor. But two different contractors have come up with two completely different solutions, and neither one were the same, and the end result is the fan just needs to be replaced. I don't want anything else replaced. I don't want anything cutting anything. I just want the old fan pulled down, and the new one put in.

Then American Home Shield wasn't updating anything on the app. I kept getting these responses from them saying, “Is it in the process?" I was like, "No.” Because the second guy wanted $700. I don't know what he was planning on doing for $700, but he came up with a much higher quote. And he wanted to do something. He said that the wiring was fine, didn't need to be re-duct, but that they were gonna have to cut out the unit and do sheet rock and paint. I said, "No. You can buy the same exact one for $89 at Lowe's."

I had knee surgery, so I can't stand on a ladder. But if I could, I'd go to Lowe's and do it myself, and I would have never paid American Home Shield the $125 on the warranty. I said, "If American Home Shield wants to send it to me, I'll go buy the thing, and then they can pay for the labor to have it put in." You can go to your local hardware store and buy a new unit. It's not a big deal.

Submitting the claim is no problem. That's the easy part. You go in. You put in what it is, and they charge the credit card, and you're done. Then they notify you, “This so and so is gonna be your person, and this is their number." I've had two other things. I had an air conditioner fixed, and I had a stove fixed. Both of those were great experiences.

This was the easiest one of the three, and I don't know why they keep making it such a big deal. On top of it, what I don't know is if American Home Shield says, "Okay. If you're rejecting the quotes," ‘cause I'm not gonna pay $700 for something that I could fix for $89 myself. If they want to give me the $400, I'll hire my own contractor and have them done. But they haven't even told me like that, because a lot of times they'll say, “If you want to replace it, here's the number. If not, then we'll give you x amount of dollars if you want to do it yourself." But right now, I've already spent 125 to have them come, plus I'm paying their monthly service, and it's still not fixed.

I've called American Home Shield a couple of times, and it's a two-hour wait. Then I say, "Okay. Put me on a hold list, and we can block your thing. And then they come back and send me whatever.” And they don’t. Our experiences with AHS have all been positive up until today. 'Cause, if this were my first experience, I would have already canceled AHS. I will 100% cancel.

When I asked them if they were sure they needed all those parts for the issue I was having? Because another repair company seemed to believe it was one part associated with one system and it would be a simple repair. Then he got upset and called American Home Shield and canceled the contract and said that he would not be coming back. I believe that what he was trying to do was get American Home Shield to pay for as many parts and service and repairs as possible without actually alleviating me of the broken refrigerator.

Then we went with another company who came out within just a couple of days of it being reassigned. And they confirmed that all those parts that were being ordered were not actually needed and it was just a simple main board that needed to be swapped. And they swapped it. But it didn't resolve the issue. They said, “That was the best case. It looks like the issue can't be fixed ‘cause it's a sealed system and it's not repairable.” They told American Home Shield that.

American Home Shield then reduced the amount that my plan pays out. My plan pays out up to 2,000 to go and replace the refrigerator. They said, “But it looks like all these parts were ordered and these people billed for service.” They took that off the overall amount that was gonna be paid to me and they reduced it down to about 60% almost, then gave me 60% of what my plan was allowed.

I told them, “Those parts weren't actually replaced. That person actually didn't come back, yet you're still taking them from the principal amount that my plan pays up to. I don't understand that. Plus, I pay a $125 service call fee. Why are you still taking more out of it if I actually contributed more?” They said, “That's just the way the plan works.”

I said, “Can I see an itemized breakdown of all of the fees that are being subtracted from my 2,000-plan coverage?” They said, “No.” I said, “So, you're gonna pay me and you're gonna tell me what's payable to me, but you're not gonna show me how or why, ‘cause people make mistakes? And I don't get the chance to view any of that?” They said, “No.” That doesn’t make sense. Then they said, “That's what you would get.”

I said, “Okay. I guess I know not to renew my plan next year, ‘cause I obviously can't buy a refrigerator brand new for 50% of the cost, ‘cause that's all you're gonna give me now, is 50% of what I paid for it. I have to get rid of it on my own." Then AHS won't even cover a refrigerator until I send in a receipt showing that I purchased a new one, yet they didn't give me enough to even come close to purchasing a new one. I don't think I wanna have AHS cover the next one, which will be covered under a manufacturer's warranty anyway. I didn't need to keep them in the loop. So, we're just gonna split ways here in three days when my plan expires with them.

I've had other issues, like garage door openers that broke. They would replace everything in the garage door opener, but not the garage door opener itself. But the people they send to my house, all they wanna do is try to sell me on replacing the whole garage door opener. I said, “My plan doesn't cover that. They just replace the internals. Could you just repair it?” And then they send me a text later, trying to, again, sell me one. And I said, “Please stop trying to market this. Just repair it. That's all I wanted.”

But that took them two weeks to get assigned. It took another week for them to show up. Then it took another four weeks for the repair. It was ridiculous, ‘cause I had a garage door that couldn't open. I had to leave it open ‘cause of the weight of it. So, I had to just leave it open and leave my stuff in the garage unsecured for almost eight weeks.

It was unacceptable. I paid $125 just for the service call. I could have paid $125 to Home Depot and got a garage door opener for a couple of hundred extra and had a whole brand new one. Instead, I ended up with a repaired version that's 20 years old that I paid 125 bucks for, waited eight weeks for, and just wasn't worth it.

And it was the same thing when the garage door spring broke. They didn't contract with anybody in my local area. They couldn't send anybody out. The people they contracted to me, when they called me, I told them it was a garage door spring, and they were like, “Oh, yeah. We don't do that.” I said, “Okay. I didn't pick you guys.” They were very difficult. They don't have a lot of contractors in my area that service the area.

When the representative came back they told me the cancellation was in progress, but they needed to take certain mandatory steps. Then came the sales pitch. “You will be left uncovered and a maintenance person will cost more.” Classic fear tactic. I was incredulous! I stated again— I am not interested in, thank you. Told again the cancellation was in process, I just needed to verify my address, email and phone number (for the fourth time). This is so unbelievable to me, I’m requesting a full transcript of the call.

A home warranty is supposed to provide peace of mind, but instead, this experience caused unnecessary stress and wasted time. I have been paying for this service expecting support when needed, and AHS failed to deliver on that promise. I would not recommend AHS to others based on my experience. Customers deserve transparency, timely service, and fair treatment—none of which I received.

The man stuck a pole down the floor drain, and said, “Oh, okay. Will we see the problem?” I eloquently and professionally as I could possibly told him, “You are the plumber, you explain to me what's going on.” He said, “Oh, the drain should be fixed,” only for my contractors to come back because it was delayed three days. I came down the stairs. They had already finished the main basement part. It's where all the water lines for my washer, dryer, and toilet are. So, I said, “I need this back area to be fixed. This is my main water line. And above that is my kitchen.”

Lo and behold, I opened up the door, there's a puddle of water on the floor, and I was, “Why do I pay monthly? Also, why did I pay $125 for some random guy in a plumber outfit to tell me that it was fixed, but it was not? Okay. I'm gonna give them the benefit of the doubt.” The contractor said, “We have a deadline. I got to give these people the rest of their money.” They're holding up the process.

What did I do? To tell the contractors that I'm serious about trying to get my basement fixed, I called AHS to say I don't want to work with that company, because they came to my house and didn't do anything. I got on the phone with some lady in Bangladesh. I have an issue with that, too, because this is an American problem. I don't need to speak to somebody across the sea. She said, “We're going to have to send the same people out.”

I said, “If I'm telling you that they didn't do anything, that's just like going to the same doctor that you're not getting the ultimate result. They always tell you, ‘Get a second opinion.’” With that in mind, I said, “They came here two days ago.” They said they didn't work on Saturdays, but they came on Saturday. I said, “Get it together now. I'm really having a problem. I have contractors, I have a deadline, and I have money surrendered to these people. Y'all pretty much holding up the process. I kept my end of the bargain. I pay monthly.” Faithfully, they take they $70 out of my account. And on top of that, 125. “Y'all gotta do something. I'm a good consumer. If anything, y'all work for me. I'm telling you that I have an issue, and y'all are not helping me with it.”

They sent the same people. I wasn't pleased with that all for them to tell me, “The pipe or the drain is dead. It's rocks down there, and don't use it.” I said, “I know that.” And he went on to say I would have to drill a hole in the floor. I said, “I didn't ask for all this. I understand it's not your issue. It's not your home. What is the most affordable way to fix this problem?” He said, “You can just put a covering over it.” I said, “There is a covering over the dead pipe.” He said, “Oh, okay.” I said, “I could have ChatGPTied this and saved me $125.”

Another thing the tech told me was, “At this point, you just have to monitor the drain.” I asked, “What does that mean?” He said, “Be mindful of water. When it rains--" I said, “Sir, I'm not a meteorologist, nor am I weather woman. I don’t have time that every time a speck of water fall from the sky--” I understand it's not their house, it's not their responsibility. But I work my ass off to get to where I'm at only for some random guy to come and tell me, “Oh, it's fixed,” when it wasn't, and it was water down there again.

When I asked the contractor, “Did y'all pour water down there?” They admitted, “Yes, we did, because it's a floor drain.” So, technically speaking, it's fixed, but if my water heater busted, any flooding, the purpose of the floor drain is for the water to go down there but that's not what's going to happen because he told me that I have to dig a hole in the floor and do all that. I said, “Why can't y'all just suck up what's down there that's blocking it?”

I made the claim that Wednesday or Thursday. Friday no one came, because my contractors were still here. Saturday is when the contractor that AHS sent came. Thank God, I was off that day when they came. They didn't do anything. They left. That Sunday or Monday, within the last week or two, it rained. And when I came down there, I said, “I want to make sure there's no water.” The puddling did not come from the rain or back drain, because when I put in the claim, I put it in for stoppage, because I realized the water was not going down the drain. I was looking and was, “What is it considered as?” It's not really a leak, because none of my appliances are leaking. So, I put stoppage again.

It took a week, because they came on that Saturday, which they said they don't work on weekends because I called. When I called to confirm, whoever runs the company was mad rude. He hung up on me. Sunday was Easter. I went to work Easter Monday, Tuesday. Wednesday or Thursday is when they came back out. I was delayed three days. That three days turned into five days because I had to wait for them to come back out.

I was not happy with AHS. I'm looking for another insurance because I pay too much. When I compare the rates, and people that have AHS, they pay 25, no more than 50. They take out $80 every month, and I'm still trying to figure out why. On top of that, if I need something serviced, it's $125 for anybody to come out. Business is business. Their price is their price. I understand that. But that whole plumbing issue was the worst. They told me things I already knew. And when I went to Home Depot, they said, “First of all, we could have did that for 50. On top of that, we could have fixed the whole issue.” I said, “These people are really getting over sending out these people to come fix issues. They didn't do anything. Once again, I had to come out the pocket 125 for nothing. I'm over it.

My refrigerator went out on March 2nd, and I didn't get another refrigerator until March 10th. They came out and put a new compressor on it, and it worked. And the guy told me that if it's gonna go out, it would probably go out in the first two weeks. And he was right. Then he came back out and said it's not repairable. It didn't take long to get the E-card and the day I got it, I went to Lowe's and ordered the refrigerator. I ordered it on Wednesday and got it on Friday. So, that's acceptable. But I went five weeks without a refrigerator, and that's a bit long. I've had American Home Shield for years, and when I bought a new house, I let them go for a year because the warranty came with the house I bought. As soon as that warranty was up, I went back to American Home Shield because I've only made one other claim besides the refrigerator, and I was happy with them.

I like that the service with American Home Shield is fast and efficient. The contractors give you different options as far as scheduling your time once they contact you. That's pretty good as well. I'd tell others to better get American Home Shield before their appliances break. I've submitted multiple claims with them including my garage door and have had no problems each time. They either fix or replace, which is what I like. The price is reasonable as well. They do go up every year but it's still comparable if I was getting a service outside of that. It makes up for when I make a claim.

Right now, they are supposed to be reimbursing me because I needed someone to come out to do some ductwork and clean my ducts on the house. The guy came out and gave an estimate of $1,000. But I have a crawlspace under my house, I have a door to that, and nothing is under the house. When he came to do the review, he said it looked like some animal had been under there to tear my braces down. But the wrapping around the ducts was torn in places and I don't know how it happened. But he wanted me to contact his business outside of American Home Shield and I didn't particularly care for that. So, I’m just going to get somebody else to fix it.

American Home Shield also called me back and told me they couldn't find anybody else to do it, so they're refunding me my $106. I have issues with that because how are you going to be a home warranty company if you can't find any technicians? And this is the third time this has happened with me since I've been with American Home Shield. Also, quite a few times, I've had problems understanding their reps because they don't speak English. So, we had to repeat what we said.

There is no filter, no pipe leading to outside air, and instead of replacing the metal ducting I already had, they installed a foil tube in an exposed area so it can be easily sliced open or damaged. The foil tube is also up against my hot-water heater so every time it is replaced, I will have to replace the foil tube. I highly recommending stay far away from American Home Shield, Front Door Pros (who they send you through for appliance replacement), and Montana Boys Heating & Cooling. VERY dissatisfied!

When I call in, it used to be they answered right away. Sometimes, it's quite a while before I get someone to talk to. They should make it so that they answer sooner, they have enough people to respond, and to have people that speak and understand English clearly. I don't care where they're from or their nationality. But in order to have their time and my time respected as the customer, it would be nice if the communication was easier. Last time, it was okay. But prior to that, many times, I had to repeat everything over and over because they didn’t understand.

I understand AHS sometimes hires people from overseas and that's fine. But it would be nice if they understood and spoke more clear English. It was a little cumbersome because a lot of the times, the people that I deal with when I call in and if I have an issue with something don't understand English well. That was one reason I almost stopped using AHS when I was between policies. I like people that understand what I'm saying, so I don't have to repeat it 100 times. Other than that, two months ago I called and set up a policy for my daughter. She's got a good job, but she's got a lot of extra expenses going on so I did it. I've been trying to talk her into it. She didn't want to do it. I decided I'll buy a year of it for her. She'll see how much she needs it. And if it's right for her, she can buy it next year.

Recently, my washing machine was making a lot of noise when it was going through its regular cycle. I live in a condominium on top of two other units, and I don't want to disturb everybody, which was why called out to AHS. They sent a very good repairman. I was sitting right there while he was doing it. He let it run through a couple of different cycles. He didn't take the housing off the dryer. I ran a load after he was gone to make certain it was fixed, and at that point, the noise had stopped.

So, when the tech from from A-FIX Services, Inc. came, it was like he'd never seen the refrigerator before. No one had given him any background information, so the communication was terrible from American Home Shield's side. But he did get there and confirmed that that was what we needed, which we already knew. We looked on YouTube and we knew what the problem was. We also found the model and the item numbers. But nobody listened to us. Other than that, the tech from A-FIX Services, Inc. provided really good service. He knew exactly what he was doing and he communicated well. He did exactly what he was supposed to do, and he fixed the problem.

American Home Shield used to be the worst company on the planet. They provided no communication, and they had no workers in the area who could come out to service claims, or they had one person who was terrible. However, they have recently gotten much better. Their phone system and recordings are better. They get you to where you need to be quicker and more accurately. The people that they have on their switchboard are a lot more knowledgeable than they were and the person that they sent out actually knew what they were doing.

But their communication still needs to be improved. I have an antique refrigerator and stove which are from the 1950s. I know the only person who can service them and I told American Home Shield about him. But they made four different people come out who would look at them and say they didn't work on those units. I knew weren't going to be able to do it, so that was just a huge waste of my time. But they're not doing that anymore.

The other thing is, American Home Shield raised my rates, which were way more than I could cope with. But I called them up, told them I'm on a very low fixed income, then asked if they could please put it back to the way it was. And they did. I was really impressed. Also, their price is competitive with other people, for typical working families, but for retired people like me who really need the service because we don't have any savings, and if anything goes wrong, we can't cough up for it, we really need the cost to be as low as they can get it. So if they did a special incentives for over 65 or on low income, disabled, et cetera, that would be a huge marketing point for their company.

Other than that, I tend to recommend American Home Shield because they've been great recently. The coverage is very good, too. But I've had to go to another company is sewer pipes. I'm covered within my house walls on plumbing, but the pipe that leads from my house to the one in the street, which is maintained by where I live, is not covered in any of American Home Shield's policies.

The amount that American Home Shield reimburse should something have to be replaced is atrocious. We had to have our dishwasher replaced because it was non-repairable and they said they would give me $100. It's not comparable to what the market out there is for the item. Then, we had an AC unit replaced and once they deemed it couldn't be fixed, we got $500 worth. The unit itself was $5,000. That’s all they would give because we went through the Frontdoor contract through American Home Shield. It was ridiculous. So, American Home Shield is great for getting something fixed, but if something has to be replaced, you might as well forget it. I would just go buy the appliance on my own and call it a day.

As far as how the company operates, it's generally based in the Philippines or wherever in Asia that the people who come here have to go through. Especially with the name American Home Shield being based out of the country, as far as customer service. There's a lot of things that we don't like about it. We do like that our cooler could get fixed, and that would cost us 10 grand. Save us that.

But as far as what it's worth, it's negligible. It's not negligible because we pay $1,400 a year. In some years, we don't use it at all. And when we do use it, there is always something. It’s an insurance company that does the very least to comply with the contract. That's what I've gathered from the company, and that's how we feel about them. But for now, we haven't decided to get rid of it. We like the people who came last time. They're good. Not the plumbers, but the people who fixed the washer. They came and fixed the washer and did all this stuff, and offered us to get a new washer. After that, it wasn't even the washer. It was the plumbing behind it. We had to have the plumber come out, get charged another $100 even though we didn't diagnose the problem. That was $200 on top of $1,400 over the course of the year to get it a 30-year-old dryer barely running. I don't think anyone truly cares or they would try a little harder.

For instance, my last experience was with my dishwasher and within a matter of minutes of the technician leaving, I ran it to make sure the heating element was working correctly. I stepped away while the cycle was running, not thinking anything of it, because I was just trying to get to the heating element part. When I came back into my kitchen, I slipped and fell in a huge puddle of water, which I wasn't expecting because I didn't have a water issue with my dishwasher. At that point, I was fumbling on who to call or what to do. I stopped the machine then tried to reach out to American Home Shield to ask them to get ahold of Sears, see if they could reach that technician, and send them back here. Unfortunately, it was right before the holidays or before Easter, so that didn't quite work out.

So far, I've yet to be able to run a full cycle because we got in the habit of hand-washing dishes. But this was recently repaired two days ago. So, today, I will make sure to run my dishwasher. The tech said that the heating element wasn't installed correctly the first time. But he assured me that all the water fittings were secure, so I shouldn't have water leaks now. But that makes me nervous, because then, I could face other issues with water leaks in my kitchen. So, we'll see.

Then, for my first claim for my dryer, it was pretty obvious that something had malfunctioned and caused several issues, but the technician wanted to first repair the motherboard. I'm no mechanic but that sounded like he wanted to do brain surgery when it was already a zombie. And that was what happened. So, it put me out of a dryer for two and a half months. I was dissatisfied because it was the holidays. I didn't have a dryer for Thanksgiving and Christmas. We're a large household and the laundry was piling up on me. It was causing marital issues between my husband and I when we argue on who would be doing the laundry.

I tried not to take it out on the customer service representatives, but there were times that I was getting a robotic response from them. But there was never an offer to redeem the situation. I even suggested for them to take my dryer to your shop and work on it as long as they want. I'd go pick one up from a rental center, because I needed a dryer. In the end, my dryer was replaced. American Home Shield sent me a link with options of what to select, and I selected one that ended up coming from Lowe's. It was delivered, installed, and now I'm happy. So far, I've had no issues with my new dryer. But getting there was a little frustrating. Anyone else would have given up. It took a lot to get to that point, including days off of work, rescheduling, a part that didn't come in, and the techs saying that they needed an additional part after installing one. It felt like a whirlwind.

John was the technician who came out before with my dryer and I appreciate him. He seemed very knowledgeable and he usually came back behind another technician. He has accommodated little things, too. For example, the first tech who came out for my dryer was George and he took it entirely apart, which was kind of mind-boggling to me. When he tried to put it back together, he was really having a hard time. So, it caused my drum to be disbalanced after that, and that wasn't originally the issue. Then, John came out and he said he was going to do his best to fix it back in place. And he did, which was what I was looking for. Someone to be a little more sensitive to the customer's needs, my needs.

Other than that, American Home Shield has been are very reasonable with their price. I also like the app and the video chat option. I've used it a couple of times and that feature is great because it allows American Home Shield to see what you're talking about. Sometimes I don't know what to call the problem and instead of trying to scratch my head and Google what I'm looking for, I use that feature.

I did the claim with American Home Shield online and it was easy to do. We have an account set up, and I just used the pull-down menu and set it up, then we got a response. It was very responsive. We got text messages and emails simultaneously all the way through everything. The only thing was that we lost our heat over the weekend. I called on a Saturday, and it was pretty cold. I was hoping they'd come on Monday, but they were not free until Tuesday. But everything else went very well.

We also have American Home Shield at a rental property in Las Vegas, Nevada. When we bought the house late last year, part of the deal was that the seller bought a one-year American Home Shield policy. There have been a couple of issues that have happened there with the Nevada house and so far, it's been going very well with American Home Shield. The management company would call them, and they'd send someone out and take care of it. We've been satisfied both on the Las Vegas house and on our own house, too. So far, the contractors that American Home Shield has used have done a really good job. The guy who was doing our furnace told us that he's dealt with other types of home warranties, and he thought American Home Shield is the best on the service end. That was pretty good, too. I would recommend American Home Shield if others want to go ahead and get a home warranty.

I like American Home Shield. I've been with them for a few years now and I've never had a problem with them. Filing a claim online is self-explanatory. If I need to make a claim, I go on there and it directs me step by step. For all the work orders that I've put in, American Home Shield has sent people out. Whoever is the contracted people for that particular job, they normally would call me within 12 to 24 hours and make an appointment. They are able to get the job done, with nobody having to return to do the same job over. American Home Shield is very dependable, and it's worth the money that I pay for every month. It's affordable and it pretty much covers most of everything in my home, like the washer and other appliances.

The next thing I know is they called me to say, “Hey, we've got your parts. We're ready to come fix it.” I said, “Okay.” She then said, “We'll be out tomorrow.” But I told her that I had to take time off work and it didn’t need to happen that quickly. So they came out in about two weeks. I've had quite a few issues with American Home Shield but I'm hoping that we're turning a corner. If they might fix the issue, it might take a while, but you're gonna have to stand your ground and really push to be able to get what you want. But if I were an elderly person who could be taken advantage of, they would have.

American Home Shield assigns someone to come right out and service the problem, and I've had replacements. They couldn’t fix my microwave, so they got me a new one. They gave me options of what would and wouldn't fit. I had to get a certain measurement, and they sent me the information. I also did a claim for my dishwasher and the tech was good. He cleaned it, took a part out, and fixed it. He did a good job and my dishwasher has been working since then.

Who goes out and unhooks their garage door and picks it up manually to see if it's the torsion springs working? Nobody does that. You go out and you press the button, and the door opens up.

American Home Shield never dug any deeper to ask why the door was too heavy. It's the same door. When I bought the house new, it's been on there. We've had that garage door opener for almost 12 years, the old one. And that's the rest of the story.

I've had American Home Shield when we lived up in Carolina. I've had them for years, and I never had that problem before. I switched and I went to Choice. And that was a bad choice. I figured, “Let's go back to American Home Shield because they always treated me fine.” And when they told me that wasn't fair wear and tear, I couldn't believe it. Almost $700 later, I have a new garage door opener. And I pay every month. What do I get out of it? Absolutely nothing.

The lady I was working with called me back when she said she was going to however I was getting different answers from every single person that I talked to. I called American Home Shield and asked why they wanted to know about having a full replacement. The unit is at least 26 years old and the repair was $1,500 or $1,900. Replacement was $4,900. American Home Shield supposedly told NorCal because of the age of the unit, in the long run, it's gonna be cheaper for them to just replace it.

However, American Home Shield came back at me with $1,300. I asked if it was for a full replacement or repair and they told me it didn't matter, that I could do whatever I wanted with it but that was all they were gonna pay. They were being very scandalous. You can't pay for a replacement or a repair with $1,300. I didn’t want NorCal to do the work but I went ahead and let it go through and they did a great job. They fixed my furnace quickly. However, I did not appreciate that with American Home Shield. Also, one of the things that I don't quite understand is it says that my deductible is $100 on my policy, but they've been charging me $125 the last couple times I've used them. If the rates go up, then they need to change their website to show that the rates have increased. It's only $25 but $25 is $25. If your policy says one thing but they're charging you something else, that doesn't seem very fair.

I’ve had American Home Shield for years and I haven’t been too satisfied with the service so far. I don’t have too many claims, but when I do, it takes a long time. I had to wait six months to get a refrigerator replaced, and another time I waited several weeks just to have a technician come out for the dishwasher, and they weren’t able to fix it. Whenever they can’t fix something, it’s a long process. You end up waiting months for a replacement or having to figure something out. They’re supposed to pay you back for whatever you buy, but it’s lower than the market value, so you pay more than the cost of the new appliance.

I keep the service just in case something serious happens, like a water issue. I know the service hasn’t been good, because even the provider who came on Monday, the first company assigned, didn’t have availability until then. I was on the phone with the escalation department at the same time as the provider, and they said they didn’t have anything showing it was an urgent service. I asked if they were listening because they don't have an order that they have to send a plumber urgently. The second company said they didn’t have availability until the end of the next week, and the third claim that was supposed to be urgent was never filled out. The sad part is they never sent an urgent request, even with the first company that was committed to come the next month. So, they’re not doing their job.

I put in the service call on a Friday but I didn't hear back anything on the appointment until Monday morning at 10:00. The guy called and said he was on his way. I was 30, 45 minutes away from my house. I had no idea they were gonna be coming ‘cause nobody scheduled anything. I asked if we could schedule the time for later on in the evening. At first, he said they were gonna have to push me off for the next day. He went back and forth with me then finally said 1:30, 2 o’ clock was fine. Around 12 o’ clock-ish, somebody else called me and told me he was on his way. It was a different guy. I told him I had another person scheduled to come. He said he would give me a call back which he did. He said there was a conflict in the scheduling but if I was ready, he could come. I hurried up and got home because I didn't wanna push it off anymore. I got home but that guy couldn't fix the issue. He had to call the other guy that I spoke to originally.

That guy told me what was going on and said my pipe had collapsed in my backyard. Then he told me that American Home Shield was not gonna cover that because it's outside the home. He said it was near the sewage line, but it didn't hit. It was right before. He said they would have to charge me $4,500 out-of-pocket cost to fix the problem. He said it cost so much because they can't get an excavator back to where it is.

The moment he said that, I knew that was immediately a lie. I have a family full of men that comes through for me daily. My dad has gotten an excavator back in my backyard in that area many times. I told him I'd get back to him but he kept telling me to check my email. He said, "You're gonna get an email from American Home Shield. When you get the email, you're gonna have to hit ‘Accept’.” I kept telling him I was not gonna hit ‘Accept’. If I hit ‘Accept’, that meant I was accepting the service. I was not accepting the service right then. The guy would not accept that as an answer. He kept trying to get me to check this email to hit ‘Accept’.

I also put in my service contract to have my inside toilet looked at. It was loose. When you sit on it, it rocks to the side. Before they even started on it, I told them what I requested and to make sure to look at it after they fix the bigger issue. When it got to looking at the toilet, neither one of them wanted to do it. They said they were gonna have to charge me extra for that. But it was part of my service that I requested and had then paid $125 for through American Home Shield. I have been pouring money into American Home Shield, pouring money into my plumbing, but I'm still having issues.

I know Peacher Plumbing is completely different from American Home Shield. But this ain't the first thing that they have denied. They'd send someone to fix something or look at it. The person would then give me one diagnosis then American Home Shield would call back and tell me what the vendor said but it'd be completely different. I don't know if that's coming from the vendors that they use to go out and check or if it's American Home Shield leveling it back to not have to pay or fix the problem.

My first time having a service call with American Home Shield was 2024. My heater went out but that didn't get fixed. That was on me though. I slept on it. I didn't go back within the 30 days to let them know my issue was still not solved. It was transferring over into summertime so I wasn't using my heater. I reached back out to American Home Shield and had to pay the $125 again. That guy came and fixed the heater. But within the next month, it went out again. I had to pay somebody out of pocket who came to fix the heater and it worked through the whole winter.

I also had a claim for my stove. I reached out to them this past October but they didn't give me the diagnosis from the company that came out. I talked to that guy a couple times until a month ago. From October to a month ago, there was nothing. Then the guy told me I needed a new stove. But American Home Shield came back and said the repairman said I needed to clean my stove. I know for a fact that's not what he said. He even wrote it down for me.

I've been paying American Home Shield $99 a month since I bought my house, but I can't even use them. I feel like I'm paying money for them to continue to tell me no when I truly need them or provide service. I'm gonna discontinue with them and just put the money that I'm paying into American Home Shield to savings. When I have an issue, I’ll just have the money to fix it.

I have been trying to get my dishwasher installed for several weeks now. They force me to pay and pay and pay for service calls, and they know that they need to replace the dishwasher or appliance. But once you've paid for the appliance, they will then say, "Okay. Well, you can get a new one." But the customer service at AHS is terrible. I've called 15 times in the last four months, and I have a dishwasher sitting in my kitchen that is not installed and I cannot use, and AHS has not prioritized me as a customer. Some of the vendors that recently have been assigned to my case have not shown up for appointments, have been very rude and hung up on me. AHS did not used to be like this. All of a sudden, it has gotten bad, and no one seems to be prioritizing my request.

The contractor hung up on me last week because they couldn't find parking. I'm sorry that my home is not in a neighborhood where millionaires live. But at the same time, I'm paying for the service. I expect to be treated fairly and not like my business doesn't matter. It has been going on four months, and I still have no resolution. I'm frustrated with this experience. It doesn't feel like AHS is prioritizing me as a customer. My dishwasher is still sitting on my kitchen floor. I would like my money back that I've been paying for the last six months because I'm not getting any resolution. They continue to take my money, but do not provide any service. I started off paying under $100. In six years that I've been a customer, the charges have gone up 50%, and the service has gone down. I'm planning to switch to a different company once my dishwasher is installed. I'm hoping to get rid of them altogether.

I called American Home Shield back on Saturday to get another tech out because the refrigerator wasn't working. They said they would send out Chuck’s Appliance. I had to contact them and they were awesome. Their rep said they were sorry, they've been busy, but I was on their list to call. I told her the situation and the techs came out immediately. She cleared their schedule and they came out within a day after they called me. They told me what was wrong with it, then American Home Shield called me and said they were going to have a second opinion because they didn't agree with the tech's report. I asked them why were they sending somebody else out when it has already taken two weeks at that point. It was crazy. I argued with people on the phone and they hung up on me.

After that, I got a call from a lady with the dispatch, and I told her what was going on. She said they were going to have Sears come out to look at it. But I asked them why they were going to go back to Sears when they didn't even come out the initial time. I also told them that when I talked to Chuck's Appliance, they said what happens with American Home Shield normally is that they will get another opinion. They're going to look around for a week or two, and they're not going to find anyone to come out, then they're going to call Chuck's Appliance and go with their initial finding. So, I asked if we could skip that process and American Home Shield said yes. They went ahead and had Chuck’s come out again, and they re-evaluated it.

When they came up with the same thing, American Home Shield said something about my refrigerator leaking Freon. So, it's going to be a six-week ordeal for the techs to fix that, if that's what they go with, and they said that the cost is more expensive to fix it than to replace it. The lady that I spoke with at Chuck’s Appliance said that they'd let American Home Shield know. But the techs came out last Thursday, and I haven't heard anything since then. Every time I call American Home Shield, they'd tell me that there was nothing they could do. They said that my claim is in progress and that they have a ticket going. They apologized for the inconvenience, but they said they were waiting for something. So it's just kind of a runaround every time I call. And I get an overseas place, somewhere in Asia, so they've been zero out to me.

All in all, I would tell others not to get American Home Shield because when it comes down to getting service, they don't provide the service that they promised. I was promised that I would have somebody come out within 48 hours, or contact me at least within 48 hours, but that didn't happen. And now, we're going on a month that I've been going through this refrigerator claim. I'm about to go buy myself my own refrigerator because I need a working one. So, I would tell people to put their own money aside instead of paying a company to do it, because they don't follow through with what they said.