American Home Shield Reviews

This is the second time that American Home shield has stolen money from my account. I've never authorized them to ever go into my account and take out any money. They claim that my card was on file. It was on file when I purchased my home. They're full of it.

I have an open claim with American Home Shield for a water heater issue. When I opened the claim, the contractor that was automatically assigned by the system wasn't responding through phone calls so that I could schedule an appointment. I called American Home Shield and asked if I could change it to a different contractor because this one wasn't being responsive. They said that I had to wait 48 hours for them to call me. They did call a little after the end of that window, and they said that they didn't have anything available right away. So, I had to wait for their soonest availability. That was my first sour experience.

Uttley Plumbing came out and looked at the existing tankless hot water heater and determined that it was beyond repair. It was leaking on the inside. It was cost-prohibitive. They contacted American Home Shield and said that it needed to be replaced. They walked me through and showed me the whole thing and told me one of the problems that they had was because it was an older unit and with the diameter of the exhaust, but they ended up getting all taken care of. We've had American Home Shield for over 20 years, and it's hit or miss on what you're gonna get. Sometimes it's very quick and services are satisfactory. Sometimes, it’s not. But all the things we needed coverage were covered.

When Aladdin's Plumbing came out, they were in my house for about two minutes, and that was because of the walk that they had to do to get to the upstairs bathroom. They walked into the bathroom, I showed them where there's a crack in my toilet, and the guy said American Home Shield doesn't cover cracks. He snapped a picture, and he walked out the door. There was nothing done. He told me if I wanted to replace the toilet, it would be a $700 charge. That was the end of the conversation, and he left.

I had a great experience with my most recent claim with American Home Shield. I called in to speak with a representative and she was very nice. After placing the claim on a Tuesday, a tech arrived by Friday. He was very nice. Overall, everything went well.

The dishwasher wouldn't turn on and I also noticed a leak that had been there for months. The techs from Proline were marvelous because they gave me an answer to any question I had. I watched them work and they took the time to do it. They replaced the rubber seal around the appliance door, and since then, everything has been working fine. Other than the price, I’ve never had problems with American Home Shield. I accepted the contract and I knew what the price would be. I don't have to be happy about it but I still renewed. I'm a single retired lady, and I like that there's a fixed price, and I can get whatever goes wrong in my house fixed for that fixed price. It’s expensive but I don't worry about things as much.

Whenever we washed the clothes, there were two big issues with the washer. One was it was making a lot of noise and the second issue was that it was washing the clothes, but the last part of the clothes washing, which was rinsing, was not happening. I submitted a claim with American Home Shield and the contractor they assigned, A GO Home Appliances, looked at the washer. They did a lot of troubleshooting on that and I was told that it would require a replacement. But then, I did not hear back from them for about a month.

Our 20-something-year-old furnace had developed a crack in the burn chamber, and it not only needed to be replaced but it also posed a slight risk. So, Hansen Mechanical, the contractor, took the old one out and installed the new one that they brought. It took them about four hours and they were very professional and did a great job. We’ve been with American Home Shield for over 26 years and have never had an issue. I usually set up service calls online, and if the technician can’t repair an appliance and it needs to be replaced, the contractor files it with the company and they take care of everything.

When Ikmar Plumbing came out to fix a shower handle that was leaking, they only put in a temporary solution. They damaged my water faucet handle as well. The plumber said he had to order a part, and when it would come in, he'd call me. He didn't give me a number to call but I got one when I called American Home Shield. I've been calling them, but I'm not getting any callbacks. I had a bad experience with the plumber, but American Home Shield wouldn't help me. They told me that I had to deal with the plumber directly.

I filed a claim for the shower valve, the shower faucet, and the turn-on sink. The AHS person I spoke with asked if they should reach out to TNT Plumbing and Heating. I prefer talking so I asked them to give me the number and I'll set up the appointment. They gave me the number and the next day I called, left a message, and they called me back immediately. I had also done a Google search to make sure they were a good plumber, and they already had great reviews. I spoke with a girl named Kaya, who's super friendly. That was a good start. The plumber that they sent was amazing. He was such a really sweet, older gentleman and was very kind and helped us. Everything's working great and I highly recommend American Home Shield.

The frame from the refrigerator was broken and the light from the freezer was gone. A repairman came out, brought out a new piece and changed it. He took the refrigerator apart and fixed it. He was a very nice person and did an excellent job. So far, so good. I like that I call in to American Home Shield, tell them what happened, and they send me somebody after 2 days to check the issue out and fix it. I've had them for two years, and they're perfect.

I called in a claim to American Home Shield when my washer wouldn't turn off. They took my information and had technician come out. The gentleman that did the work was very good and nice. He ordered a part, and it's okay now. I've only used American Home Shield twice and both times, everybody were professional that they've contacted me with and my issue was resolved. But it took a while this time for my washer part because the part wasn't in. It just took a little longer than what I expected. But after the part came in, the gentleman called and said it was in. Then he came right away, put it in and fixed my washer. I like American Home Shield's service. So far, if you have a issue, you call, and they take care of it right away. When I first started, the price was lower. But now it's went up more. That's the only thing that really irritates me. But as far as getting stuff fixed, they're on top of things.

It took two separate service providers to fix our microwave. I have a feeling that whoever assigns people to these claims kind of triage them looking for the least expensive provider to get the job done, which I understand. But the first provider was not able to get the job done.

The latch of the microwave was broken and the door was not opening. The tech that came out took care of everything. He was good. I've used American Home Shield multiple times and if you get a good technician, it works out fine. But sometimes they don't send the right skills people do the job. We had a few occasions where we have to go back and forth and ask for cash-out and get it fixed from our end.

American Home Shield sent out Universal Appliance Repair for my oven. The tech ordered a part for it and he fixed it. He kept me informed when he was coming out and when he was leaving. He did a great job.

The first contractor that came out to fix my electrical panel wasn't good. They said that the panel was old and it needed to be replaced. They said that it could just be replaced. But when they went back to American Home Shield, they told American Home Shield it needed to be updated. When they left the house, they fixed it so that it would at least work, which I couldn't understand why you would leave it working if you're telling me I need to get an upgrade. So I had to go back and forth with Home Shield on that problem for about two and a half weeks.

On December 9th, I filed a claim to American Home Shield for a plumbing issue. There were two concerns that were listed. The plumber came and fixed one of them, and told me the other one would resolve itself in 30 minutes. And if not, I should message them back. I waited about an hour and a half and messaged them back. They said they'd be back out. Then it went silent. I did reach out again to ask when they would be back. I did not get a response. So, I contacted American Home Shield to let them know that I still had one of the issues going on and that they hadn't been back. They said they would send a message to the plumber and someone would be in contact with me. That did not occur.

My most recent claim with American Home Shield was for an oven that was not heating up properly. I called and spoke to a representative. It was just a long time to get to a representative, but it was okay. Because of scheduling conflicts, it took about a week and a half for a contractor to come out. It wasn't his fault or my fault. We just couldn't link up at a proper time. He was great, very knowledgeable, very fair, and very informative. He had the order a part. American Home Shield paid for the part. Then he scheduled a repair, and he came out and repaired it. As far as American Home Shield, I just wish they'd stopped raising the rate.

The pool was on, but it wasn't running. So, the electricity was still on. I took the lid off to empty the little trap and I heard it make a little noise. I hurried up and I shut it off. I put in an order to American Home Shield and they came out. It was a quick fix. The contractors have been very friendly, explained what they did, and I've never had a problem with any of the contractors that were sent out. American Home Shield is a good company. I wouldn't be with them for 15 years if I had any problems with them. I would tell people I know to go for it.

The dishwasher I had stopped working. We called American Home Shield, and they sent out a local repairman, and he looked at it and determined that it needed to be replaced. The control panel in the dishwasher had broken. American Home Shield sent over a list of comparable replacements to choose from. We chose the GE model. Then, when that dishwasher was delivered, and they were set to install it, those people were not able to do it because of the fixture that connected the dishwasher to the water line. I have an old fixture, and they couldn't do the install then. So, I was informed that I had to hire a plumber to update my fixture. I hired a plumber to allow the installation to occur. And then, that was when Mary's Appliance Service got contracted to do the install.

One of the zone valves on my boiler was stuck open, so it was continuously heating. I called American Home Shield to have someone out to see if they were going to be able to replace that part. I used the American Home Shield app and it was all right. Then, I was given information on the company they assigned and when they were supposed to be there. I was also sent a GPS locator thing, but that didn't work because it said that the tech was in one spot and he was coming from a different spot. He even said it never works.

I'm in the middle of a plumbing claim right now and the company that I got is not the greatest. But it’s not American Home Shield's fault since they authorized everything. The plumber, Jerome, couldn't get back on the list to come back out to install the needed equipment. So now, I have to call the plumber and set up a whole new appointment. But they already have the equipment.

American Home Shield has very good service on the phone and so far, I like the quick responses that I got from them. When I called to submit a claim, I got through right away. Then, when the techs came out, they worked on the damage on my appliance. They replaced the part and got it going in a relatively very short time. Everything went fine. I also had an issue with the dryer where the techs replaced a part. Since the service, it's been running well.

The toilet wouldn't stop running. I called American Home Shield and their claims process was pretty easy. Then I got a text message that they assigned a tech from iPlumb to come out. They also told me the driver's name and that he should be there. And I had a little track on my phone telling me where he was at. He was pretty good and very informative. He took one look at the toilet and knew exactly how many gallons of water it took. We're going to replace our toilets, so he told us to stick with a couple of models because they're good and he told me to pick American Standard or Glacier Bay. He said toilets were built to last; it's the internal parts that aren't.

I bought a used house and I decided to get a home warranty. My friend uses American Home Shield and she recommended them. I signed up and so far, my experience with them has been positive. I recently submitted a claim online and it was Christmas time, so with the holidays, it took two weeks before the contractor showed up. He tested the oven and it was working. I told him our propane tank was also leaking outside and that I wasn't sure if the issue was due ro the oven or the propane tank or both. But it tested fine. So, he said that the warranty for the service was 60 days if the issue comes up again. After he left, I didn't have any further issues.

My dryer was not working and Sears came and fixed it. I've been with American Home Shield for years at this point. I stopped the service for a year and I came back. It's a great solution for homeowners. They are responsible all the time and have providers. Right now, it's a more automated process and I like that. The price is debatable though. It’s expensive but these days, everything is. AHS charges more than the other ones just because the service is better and sometimes paying a little bit more gives you peace of mind. There are other companies on the market that are cheaper but AHS’ service is way better. I will be recommending them.

The first guy from Chesapeake Comfort Systems checked the heating and had to wait for a part. Then, another guy came to replace the part. They got it fixed and did a good job. But we never get any type of statement showing the work they did. So, they were not sure if they were the ones who last came to do a repair. It would be good if we could get some kind of statement that shows who did the work and what work was done. Overall, it was an awesome experience with American Home Shield. It is beneficial and people should get it. It's very helpful having a one-stop shop where we can get all our warranties taken care of. We will be in the poorhouse without American Home Shield.

Crossroads Supply was phenomenal. They responded within 24 hours. A plastic part broke on a washing machine and we had to wait for the parts to come in but the repair has been completed. I’ve been using AHS for 25 years and it’s too expensive. But this was one of the better interactions I've ever had with one of their contractors.

They do their best to deny or make an excuse not to cover your claim. I had an issue with my garage door that wouldn't close because the plastic part that pulls the chain broke. According to the report from the technician this is due to normal wear and tear and because the part is no longer available a replacement garage door opener is needed. But since the laws in our city has changed and requires a garage door opener with a battery backup, this is considered an upgrade and automatically denied. I don't see the point of having service with them if this is what they will do if I file any other claim. Just save your $50 a month and use that whenever you need it for repairs and save yourself the frustration of having to deal with a company that's only good with getting your money. No service whatsoever.

The first time that NextGen Appliances came out, they replaced the ice maker. But it still didn't work. So the tech had to order another one. When he finally came out the second time, they determined it was not the ice maker. It was the water supply or the water pressure so they have to replace a valve. So, right now, we're waiting for that part to come. The claim has been going on for about two weeks. In the past, I've had claims and American Home Shield was always fine. So I can't blame this ice maker delay on them. It's probably more a problem with the unit itself.

The techs from Emergency Plumbing were looking for a leak behind a drywall in my garage and they tore off a piece of drywall. They said they couldn't find it, that I would have to get a contractor, and that it wasn't covered by American Home Shield. So, they left. I called American Home Shield to confirm and they said if Emergency Plumbing said that we needed a contractor to expose where the leak was, that was our responsibility. So, I hired a contractor. He came out, cut the drywall about 5 inches past where Emergency Plumbing had, and the leak was right there. He said it was not behind the firewall at all and that it was clearly exposed. He then asked if I wanted want him to fix since he was there because he was going to charge me for the visit anyhow. So, I told him to go ahead.

American Home Shield got in touch with somebody very quickly when I had an AC issue. The tech came out quickly. He was a very amenable guy. He was real good and a nice kid. He was very knowledgeable too. So overall, it was a great experience.

I put in a claim over the weekend, and Big Orange Plumbing came that Monday. They did what they needed to do, but the communication wasn't great. Then I called American Home Shield recently about my water pressure. I told them, “Hey, my pressure in my house just seem different. so I don't know if that relates.” A rep from American Home Shield was able to send a recall. When I called to make an appointment, without even coming to look, the receptionist at Big Orange Plumbing just said, “Well, if it's not having to do with the water heater, they're not gonna touch it.” I told American Home Sheila I'm not a huge fan of them. I don't have to work with them.

I'd recommend American Home Shield. I've had it for years. The contractor replaced the valve that controls the water pressure in my house which had been dripping. The price could be less but it's comparable to other companies that do the same thing.

The tech who came out for my heating issue was very good and polite. He made sure he took off his boots and then he fixed the problem. The people at American Home Shield are nice. But the price seems to be keeping going up. What I keep telling myself is that, at some point, I'm gonna have a bigger issue to fix, and then that's where I'll even out. But it would be really really nice if they would keep prices pretty much the same as what they were because the amount of money I get from income I get is not going up.

I had submitted a request for repair on January 1st for my dryer, which was not heating properly and the timer didn't seem to work. Initially, American Home Shield dispatched a company who would only text message me. I told them they could just call me. They said they do virtual diagnosis on a gas dryer. I didn't want a virtual diagnosis. It's a gas dryer. How would they virtually diagnose how much heat is actually being put out. I did not want to take it apart myself over the phone. I was supposed to do these things on my dryer that, apparently, what I hired them for to do. I called American Home Shield and told them I was not happy with the company that wanted to do a virtual diagnosis on my gas dryer. So, they dispatched Express Appliance.

I had a small flood in my basement, which turned out to be a result of the failure of the ejector pump. American Home Shield sent out a plumber and he came the first day to assess and figure out that that was what it was. Then he came back a couple of days later and replaced the pump. When I was at a coffee gathering, I defended American Home Shield and told them this whole story and how wonderful it was.

I called American Home Shield for a plumber and the service was excellent. The initial issue we had was with a faucet that was leaking. It burst, and there was water everywhere. The plumber said there was a leak in the hot water and he needed to put a new faucet on it. That fixed the problem. He was very thorough and noticed some other things as well. He thought there was some water damage underneath our kitchen sink. So, he said that he thought that there could be some other problems underneath. We had to test for mold underneath the sink and it tested positive for asbestos. It was really good that the plumber noticed the water underneath. If he hadn't found the problem, I would have never known about all of this.

American Home Shield's app works well, but the service is not as quick as it used to be. Back in the day, they had the ability to get things done quicker. Now, there's a bit of delay in the approval process, and to me, expeditious approaches are everything. Everything else is good so far. When my toilet was making leaking noises, I submitted a service request through the app, which was easy. Sewer Medic then came out and they were great. They found an issue with the internal workings of the toilet. The pressurized dry tank was leaking, and they replaced it. Everything's been good since.

We've had American Home Shield since November and they've been awesome. When we filed our first claim, it was perfect. The claim was for a plumbing issue and the service company they had assigned had to come out a couple times to check the problem and get parts, which took a couple weeks. Besides that, the plumber, Luke, was super.

My most recent claim with American Home Shield was for a couple of leakages I had with some faucets. This plumbing claim wasn't too bad. It took about three days to be completed. That's not typical. Usually, it takes longer than that. In general, American Home Shield has been terrible. Sometimes, when you put in a claim, I have to follow up. With the dishwasher situation, the person they assigned didn't call me. I had to call the person and follow up. Once the person followed up, they said they had a part, but they didn't have the part. AHS was supposed to follow up with me, rather the one sending me email, asking me the status of the claim when they're supposed to be communicating with the technician on the back end. I was the one that had to take the lead and follow up. They didn't even have an idea what was going on. So, overall, it hasn't been a good experience.

American Home Shield sent a company based in Florida, even though I'm in Wisconsin. I was very unhappy with the service I got. The service company took six days to get out here. They didn't call until the third day, and then they gave me a block of time of between 12:00 and 4:00. They finally showed up about 5:30, and they didn't even call to let me know that they were gonna be late. They said their machine was too small and didn't fix the problem. They were here for about 10 minutes or so. My grandson was down in the basement while they were there, and he said they mostly were just talking. When I called AHS, they said it wasn't covered because it went out to the street. So, I had to hire a plumber myself and pay money for that on top of the 125 I paid AHS for nothing to be done.

I like American Home Shield's contractors. They were very responsive. My recent claim involving Integrity Air Conditioning Service went well except there was some confusion about which home was being serviced because I have two homes with AHS. They finally got it right, and they were quick to solve my problem. So far, so good.

I had an electrical issue that somebody worked on, and everything went fine with that claim. There was only one particular situation with a plumber where I had a garbage disposal replaced, but originally, the technician that came out said that he would have to deny the claim even though, apparently, technicians don't have the power to deny anything. His reasoning was that he saw some surface rust in the garbage disposal, which was odd. Then he offered to replace the garbage disposal for 360 bucks or so, but I ended up talking to American Home Shield and they did tell me that that wasn't correct protocol and that he should have never done that. AHS actually covered it, because within the contract, rust would be normal wear and tear.

Rotor Drain Cleaning did something very simple for us that we did not know was the problem. A toilet in one of our guest bathrooms was not flushing, and because it's a spare bathroom, I go in every couple of weeks just to flush. I noticed the last time I flushed it that it had a hollow sound like there was no water in it. When I went back in to flush it the next time, it wouldn't flush. There was no water coming in. When the representative from the plumbing company came, he found that the water had been turned off. My husband and I had not done it. Maybe one of us bumped up against it or maybe the last time I cleaned it, I brushed up against it, but it was very simple. The representative was very professional and nice.

My hot water heater's thermocouple went out, causing the pilot light to go out as well. I called American Home Shield, and they sent a contractor to fix the issue. The techs who came out were professional. They listened to what I had to say, took a look at it, verified right away, and got right to work. It’s been a good experience with AHS. They do exactly what they advertise.

My recent claim with AHS was for my central AC. The tech came out in three days and the experience was really good. They had to replace it and the vendor took care of everything for me.

We had a leak on the main water supply to the house where the shutoff valve is. I called AHS to submit a claim and calling it in was easy. It was hard to get somebody out. But some of that had to do with the timing. It was right after Christmas. A lot of companies weren't working and we had to wait several days. At least it wasn't flooding the house, but it was a constant leak. 

American Home Shield sent out Razorback Appliance for the repair of an appliance and it went really, really well. It took five days as the tech was waiting on parts. He was a nice guy and the appliance has worked fine.

I did a claim to check my refrigerator, stove, and microwave over the phone and the rep was a nice guy and had a lot of knowledge. When the tech came, he found that the fridge had to be replaced. AHS sent me a payment and I bought one that fit in my kitchen. The experience with AHS was good but it's not what it used to be.

My husband had turned our heater on, and it smelled like there was something burning. He went downstairs to check the furnace, and everything was turned on, but it wasn't blowing heat into the house. I submitted a claim to American Home Shield online through my computer. They sent me the Eagle tech's information. It was on a Sunday night that I had done it, and he called first thing the next morning. He was very quick and really good. I loved him. When he came, he checked it and he said that our motor had gone out to blow it. He ran out and got us parts because that night, it was supposed to get really cold. He came back, and he fixed us up. That claim went very well.

I had a water heater that needed replacing. I made a claim with American Home Shield and when the plumber came in, he said it would cost me an additional 750. I also had a leak in the wall, and when we contacted American Home Shield through their website, they said they could get somebody out in two days. You'd think that they would realize you got a leak in the wall and that it was an emergency. But they informed us who the plumber was, so I called them and told them our issue. The tech came out the next day and in the meantime, we had to turn the water off to the house.

The first time that All Tech came out to work on my heating system, we weren't happy as the first technician wasn’t totally versed in our problem. He misled us as to what was gonna happen next until I made a phone call to All Tech. American Home Shield sent out another service repairman and that tech took care of everything. He explained to us exactly what was wrong and what he did, and everything's working fine.

I’ve been with AHS for two years now and it’s worth it. Their service has been good. For our recent claim, Joe Cool's Cooling came out and addressed an issue, which turned out to be a simple fix as the pest control team had accidentally switched something off in the attic.

When I put in a service request with AHS, they originally quoted me out three weeks before the techs could come. But then they called me back a few days later with an opening. We took advantage of that. The first time that the tech came out, he said what was wrong with it was a belt and he replaced the belt. The next day we used the dryer, it was still broken. We had to wait a couple of weeks before they could come out a second time.

CK Appliance came out to assess the problem with my washer and notified American Home Shield that a replacement was necessary. RAC Logistics came and replaced it yesterday. It was a positive experience.

There was a light fixture that was not working right and my handyman said that the wires were screwed up. When the techs that AHS sent came out, the wires were not screwed up. But they changed the light bulb and it works. They did very little, but they were well worth what I paid because it was not working before. 

Innovative Plumbing Everyday came out and replaced a faulty faucet set. The technicians did a good job and they solved the problem.

When Herbert Plumbing came out, they evaluated my water heater. The tech looked at it, he tried to see if he could fix it without replacing it. But they had to replace the water heater and I ended up paying $725. I didn't know I have to pay out of pocket for extra stuff and I would like to know what my 725 was for. But other than that, I'm satisfied. I know it would have cost me a lot more to do it on my own.

My first claim with AHS was for the garage door opener which wasn't getting any power. They were able to fix that without any problem. We put the batteries in backwards on the wall remote and then it unpaired the thing.

I submitted a plumbing claim with AHS. When the first vendor failed to show up, I called AHS and they assigned a different vendor. The tech who came out was okay. He showed me pictures of the clogged drain itself. He said he took it out in the back, he was able to get the clog out, and then he was able to attach everything.

I've had American Home Shield for a month, and it's been a very positive experience. I got a new condo and when I submitted request online for them to inspect the ac, the guy they sent was good. Everything was okay. I highly recommended American Home Shield. They were very clean, professional and fast.

My experience with American Home Shield has been good so far. Off and on, I've had them for over 10 years and I've found their price to be fair. When I had a plumbing situation, I submitted a service request online and they had Expert Cooling and Heating come out within 24 to 48 hours. They fixed the leak that was under my sink.

American Home Shield assigned someone to fix my dryer. I provided the dryer's information and company, and the technician was supposed to detect the issue and fix it. The person who arrived was so rude. He came a little late and I was taking a bath at that time, thinking that the technician may not arrive. My wife was there, and she asked him to wait for 5 minutes so that by that time, I can come out and explain the problem. However, he was not ready to wait. That was okay. I went ahead without taking a bath, came out and started explaining the problem, but he did not even look into the dryer. He just assumed some issue and said that he doesn't have the parts for that particular dryer. He went back.

I had a leak under our sink, and American Home Shield's online request for service doesn't have anything like that except “Pipes” or “The faucet.” So, I incorrectly chose the faucet because it's the line that goes to the faucet. When the man came out and looked, he said it was the valves and they probably need to replace them. So, he called American Home Shield and they said it was not on the service request, so the man couldn't touch it. He could do nothing, and it cost me $125 for the service call even though they wouldn't let him do anything. So, I was displeased.

I submitted a claim with American Home Shield during the holidays and they sent out a tech from Reliable Home Services Repair who came out two days later. He had to order parts and now, the appliance is fixed. Since the repair, everything has been good. I am also happy with American Home Shield's coverage, and I am satisfied with the customer service and price they gave me.

Highly recommend you stay away from this company. Fall of 2025 they increased the price significantly and I was not informed. When I tried to cancel my policy I was left on hold at least 40 minutes. I have called numerous times since and was unable to speak with anyone in the cancellation department. I also sent a written notice of cancellation, and chatted with the company online. They keep trying to charge my credit card and have also threatened me with a collection agency.

My air conditioner broke for the fourth year in a row. American Home Shield sent an incompetent company out. They look at it and the technician told me, "There's a mold in the plenum. But you got a leak in your A-frame, which is away from the plenum." But American Home Shield said, "Well, yeah, molds caused a hole in your A-frame." I worked in the oil industry for 35 years and I never heard about a mold eating a hole through aluminum. So I get stuck using their company having to buy a whole new air conditioner. With the way they were dragging their feet when it was 100 and some odd degrees with the heat index down here for the third week in a row, I ended up having to pay $14,000 out of my pocket to get a new air conditioner. They didn't care.

I had a plumbing issue where I live. The service for scheduling and having someone come out was impressive. I placed my claim online through American Home Shield's app. The contractor called me for an appointment the next day. They showed up on the day of the appointment. However, I was not happy with the way technician acted. My bathroom showerhead leaked. He said, "It is gonna leak. Nothing can be done." If things will leak, why am I calling him? He opened it and he said, "It's still leaking. Nothing can be done about it." I said, "Okay. So, what did you do then?" AHS told me they would have the same contractor come out, but I don't want them to. I was not happy with their service. I haven't spoken to AHS again to tell them to send a different contractor. I'm trying to see if the situation worsens, then I'll call them back.

Urban Enterprises was great. They maintained their schedule. We had an issue with a part that was ordered wrong by American Home Shield, but that delay wasn't crazy. As soon as the part came, Urban Enterprises came in and installed it. We had dealt with Urban Enterprises before and it was satisfactory. We asked to deal with them again this time and American Home Shield allowed us to. We've had American Home Shield for about six years now, and it's been a very positive experience with them. I've told others in the past that they need to have American Home Shield. Although the pricing goes up every year, it has saved me a lot of money because of the use I get out of it.

Our fans just stopped working in our living room, and the electrician came and diagnosed and fixed it quickly. He spoke no English, so we did everything by translating through the telephone. Despite this, everything has been good after the repair. I’m very satisfied with American Home Shield and I would recommend them. They usually send somebody out quickly and they take care of the problem.

The gentleman from Renegade Electric showed me where the other GCFI thing was, which helped a lot. Then he replaced it because it wasn't clicking exactly right. So, he did a good job. I liked him. Since then, everything has been perfect. American Home Shield’s pricing is a good deal overall.

I'm getting ready to cancel American Home Shield because I don't get anything out of it. I placed my claim online for my leaking hot water heater. The contractor wanted to do a video review of the hot water heater which seemed they didn't care about coming out and looking at it. They wanted to do the shortest thing as possible and probably not spend the money to have someone come out and look at it. I turned the phone around and showed them the hot water heater. American Home Shield said it was wear and tear, but the way their contract reads is not how they proceeded with my claim. They said I would end up owing another $1,925 for it on top of the hot water heater. I have a new tank, but I went with someone else.

I am so disappointed with American Home Shield. I cannot recommend them to anyone. The refrigerator stopped working and we reported that on November 10th. It is still not fixed. This is a 33-year-old refrigerator that American Home Shield sent the repairman out multiple times, and each time, he changes a part and discovers another part needs to be changed. I do not trust this repairman. I've asked for a different repair company to come in. I will not let the repairman back in my house. He's destructive.

American Home Shield was recommended to me by a friend. Every issue I've had has been fixed. But I have to jump through hoops to get it done the right way. The contractor came out because my water heater was leaking. However, the tech did no diagnosis. He came, looked at it, but didn't inspect the water heater. He looked at all the components around it to point out all the things he would have to replace. He suggested maybe it's a bad pressure regulator valve. He put a gauge on my hose bibb outside. The pressure was 65, which is well within accessible range. But he came in and told me he had to replace that valve, too, and he would call AHS and let me know what they said.

I have a warranty with American Home Shield. My heating (AC) went out the week before Thanksgiving. I immediately filed a complaint, and a service company was dispatched within 24 hours and identified the problem. Since then, there have been continual excuses from the service technician at Fletcher Heating and Air and American Home Shield on why they cannot get my unit fixed, even though it falls within the scope of the warranty and is an approved claim. It is now January 2026, and my unit is still not fixed, with no date on when they will fix it. I have called daily and am continually told someone will call me from escalation, but I repeatedly do not receive these calls.

Very poor customer service and lousy partners, I called Dec 5 to fix my washer, as of today my washer still not fix, technician came to check 3x and still doesn't work! I'm not happy with the service and no immediate action, they left me with a broken washer till now!

This is the second claim I've made with American Home Shield in five years. I utilize whatever is most convenient in submitting my claim. I put it online, but I've called before. We had some plumbing issue. At first, the contractor said, "We can't do much about this because there were fears that the pipes would break." I submitted that I was unhappy with what the service was, especially for what I'm paying for AHS. They came back later, were able to pull the toilet off, and left me some extra wax rings. They tried their best to figure out what the issue was. The coverage only covers what's in the house or underneath the surrounding of the foundation. The issue never got resolved, but they did their best.

We had AHS for years because canceling was just a hassle. We used them two times. The first time for a refrigerator repair where they sent the lowest rated repair company who ruined the back of our refrigerator and it still didn’t work correctly. I contacted AHS who said they don’t guarantee the work and to contact the company. I contacted the company who basically told me to get lost. I then had to get LG involved to fix it properly. It has never worked the same. Then I was going to get an AC tune up and the company showed up an hour a half after the 8 hour time window and we had left and still charged us the service call and company reported they were here.

American Home Shield sent out Island Breeze HVAC for the heating issue and it was handled efficiently within four days. I've been with American Home Shield for about three years now, and since the repair, everything has been running just fine.

I did the initial claim for my fridge three months ago and it's still not fixed. I had good interactions with the contractor in the beginning but it got sour because they have come up to my house about seven to eight times, and they still have not been able to fix the fridge. They keep telling me that it's fixable, but it really isn't. Because they've tried sending their senior people and they couldn't fix it. They sent the same parts over and over again. Even though the parts weren't working the first time, they ordered the same parts again and again.

I've had American Home Shield close to a year. When my dishwasher wasn't working, I placed a claim through their app. It took 24 hours before they scheduled an appointment, but from the time I made the claim and to the time someone came out, it was within 48 hours. It was quick, and the service person was able to repair my dishwasher within a couple hours. He was great. The repairs are also guaranteed for 30 days, and it's been almost a week since the repair, but I haven't had another issue.

My most recent claim with American Home Shield was my garage door opener. I did it online and the contractor called me within 30 minutes after I made the claim. The contractor had to put a new door opener up. Overall, I am very happy with American Home Shield.

I put in a work order for my furnace through American Home Shield's app and when I went back in, there was no way to follow up on the open ticket through the app, so I wound up calling customer care. This was my first time having to call the home warranty company and when I tried to ask for an update on the status of my claim, the system wasn't seeing the ticket, so I had to ask for a customer care person.

I put in a claim a couple of weeks ago. I reached their customer service desk and they charged me $125 after they found out what I needed. Then they dispatched someone. However, it was something that they didn't cover and I had to pay for it out of pocket. I thought they should cover everything since that was one of the highest tiers that there is. I had asked them to call me back about the issue about if it was covered or not, and nobody ever got back with me. I probably will be switching companies next year.

We had water leaking into our ceiling and my husband made a request over the phone the other day. The automated system said that they will get back to us within a business day while the website says the next business day. We really hate the automated system, it doesn't have a place to put it's an emergency. It would be nice if we could talk to a human.

A Sears tech came out and checked the ice maker. I told him that it was making a block of ice. He proceed to pull out the ice basket and he noticed that there was an ice at the end of the ice maker. He mentioned that that is something that is very common in this kind of refrigerator. He proceeded to clean up and to unfrost the ice block so he can clear all the area. He noticed that there was an air flow that was going inside the ice maker that possibly that was the cause for the ice on the end of the ice maker that is precluding the ice maker to do the ice. He put some kind of a glue to cover that area. He also noticed that the ice basket was broken inside out. The ice was inside the ice bucket and made pressure and broke it from the inside to out. So, he asked for a new ice bucket.

Promise is made. Promise is not kept. Since American Home Shield (AHS) has been purchased by Frontdoor, Inc. their customer service and claim speed and accuracy has significantly suffered in my opinion. We made a claim for a significant leak in our plumbing and they promised to have a plumber to our location either the next day or the day after. Three days later, the plumber never showed to our appointmentand we called the company. I was told that they rescheduled us for three days from now. We called AHS and had the runaround for several hours including escalation and contact with the plumbers. Hey HS told us that they had spoken to the plumbing company and someone was going to come out to make the appointment that we had for that day. We called the plumbing company and they said no nobody called.

There’s not really any reason to get this. Pay out of pocket and move on. I have paid $200 for (2) plumbers to come over in the past two weeks for flooding in my house for sewage and water. Both times, they ran snakes and informed me that running a camera to locate the issue is an out of pocket expense. Nothing was fixed or corrected… Just a "Good luck"!

Absolute garbage!!! File a claim for my washer on 1/9/26. No response as of today 1/13/26. Looked company up. No address, no info and phone number is a personal number. Left 3 messages and now have called them 5 times no answer!! Filed with BBB and now consulting attorney. They are a total scam and fraudster.. They charged me 125.00 fort the visit before they even show up. Going to do chargebacks for all payments by end of day. STAY AWAY BUDDY APPLIANCE REPAIR **. AHS AT ITS FINEST.

We had our ac and heater furnace go out in the middle of winter. We called American Home Shield to have them send out a HVAC technician to our two story condo. The tech didn't bring a ladder, so American Home Shield label our work order as "No Access To Roof" and charged us $125.00 for service we didn't receive and no work done. We argue that there is access to the roof if the company that they choose was component enough to know to bring the right equipment (a ladder). American Home Shield customer service told us if we provide a ladder for the HVAC technician they can approve the work order to complete the job. Stupid and crazy! ARE WE SUPPOSED TO PROVIDE TRANSPORTATION AND TOOLS FOR THE HVAC TECH TOO? 4 hours, of my life wasted on phone calls to American Home Shield!

I have had this warranty for approximately two years. I called for my Maytag washer which would not fill up all the way and at times just wash for 5 minutes and dumped the water. I paid my 150.00. They have been to my house 5 times. Replaced two boards and still doesn’t work. And everytime they come you have to set a four hour window. Here’s where it gets good. They gave a total of four recall to get it fix which doesn’t include the first two times. The first they order the part. The second they show up with the parts. Then after that 4-5 more times to get it right hopefully. Still waiting. Going on for months. Please please don't take my word. Read the contract. Definitely not worth it if you add all the time, frustration, and deductible. One last thing I bought a Maytag 'cause I thought they were the best, but not anymore. They were bought out by Whirlpool.

The American Home Shield policy was transferred to us when we bought the house years ago and it’s been amazing. My husband and I are getting older. It's harder to get into smaller spaces and try to fix things and our appliances are getting older. I love that if the contractors come out and can't fix the unit, AHS would replace it. The economy right now is terrible and the cost of living is so high. So, American Home Shield has saved us. They do right by you.

I like being able to use American Home Shield for covered repairs. The contractor came out but they don't repair my brand of garage door which is a Wayne Dalton. They said, "We don't repair it, but we can convert it from a Wayne Dalton," which I did not want. I just wanted it repaired. They put it in for the conversion. American Home Shield said they would pay for the spring, but they wouldn't pay the $650 for the conversion, which I didn't want in the first place. I tried to communicate that, but I couldn't get anybody on the phone. It was just through chat. It's hard to communicate with these chat people. They disconnect. It's not the best customer interface. The message wouldn't get through. The contractor said they couldn't change the paperwork. I did a cash payment in lieu, and I got it repaired myself by an authorized repair person.

American Home Shield sent out United Air Temp to look at the repair work that was done by another company. The gentleman that came out said that there was nothing that he could do, that there were some items that were messed up previously by another company. I asked him to explain what he meant when he was telling me that there were some other items that were messed up, but he told me that he didn't know. He stated that he had the part to fix it. He attempted to fix it, but when he did, I wound up getting a gas leak in my house later on that evening. I've been exposed to gas for two days and was really bad off with headaches and nausea.

Read contract carefully. Terminating contract can be expensive. Often there are non covered services and that will make repair more expensive. Do not expect timely service. I was stuck with garage door and they would not come until a week. My HVAC had issue and they would cover the coil but to place a new one they would need to make some additional repairs and they gave quote of $ 2500 makes no sense. It is difficult to reach customer service. Try it before you sign up with them.

My only complaint is that they charge a $125 service charge to come out and look at your appliance needing service. That's a rip off. Plus they take too long to set up an appointment with a technician.

When I started with AHS I was happy with their services but every year the price went up, and my deductible went up. We decided it was no longer the best option for us. I got on their website and sent in a chat to cancel my policies (I had 2). I was told that could only be done via phone. I called in and spent forever on the phone attempting to cancel. There is a huge language barrier. After telling them multiple times, "NO I do not want to continue, I want to cancel, I am canceling," I got off the phone. I later received a statement for a past due balance. I chatted in again, was told I had to call, called, was told they had no note that I canceled. I explained that I had canceled in June which is why no payment or services have been made since then.

Terrible company and tough to get a hold of. No chat or email options and no way to talk to anyone who can actually help other than an escalated callback days later. American Home Shield sent service technicians four separate times to address ongoing problems with my washing machine and dryer. Despite repeated visits, neither appliance was fixed.

I have an issue with my oven. After awhile it goes into an F15 Alarm and shuts off for approximately 15 minutes before it can be restarted. I paid the Service charge twice to have this issue fixed but it keeps coming back. This problem was "repaired" on 7 Nov 2025 for the second time, the same issue reappeared on 5 Jan 2026. I was told I had to pay another service charge.

Covered my septic tank pump and other issues over the years. They have superb customer service. After every claim, there is a follow-up and I love that I’m sent a reminder to book a free HVAC inspection. We’ve been with them for almost 5 years, and it’s definitely worth the money. Home repairs can be costly. I have no complaints.

Had to cancel my coverage after 8 years due to poor customer support, poor service partners. Although I was told I had $15000 coverage for the replacement of my HVAC, service partner/contractor did not want to repair my unit because they wanted to sell a new one or modify my unit with out of pocket replacement configurations. American Home Shield overseas customer support be don't want to provide another contractor to reassess. I cancelled my service contract with them. I had to pay another contractor on my own to fix my unit who sourced a replacement part which AHS did not want to cover.

I would recommend American Home Shield. It's good to have such a warranty. Other's prices are not close. Also, AHS's reps are very good. I usually reach them on phone. The tech worked on the kitchen electric wrench. Everything is fine.

Working with this company has been the worst experience. They sent out a subcontractor and the technician who came out indicated that the equipment needed replacing. But they made the subcontractor write it up as maintenance. So I got a second opinion, and once again the technician indicated a replacement was needed, but when American home shield (AHS) denied the claim, upon investigation I found out that once again it was written up as maintenance issue. All this while I was paying annual maintenance for my HVAC through another company. The subcontractor then sent me quotes through AHS for replacing the unit., but AHS said they wouldn't cover any part of it. So an absolute waste of time and effort over 1 month, and more than 5 years of paying for this insurance resulting in no advantage at all.

The contractor that American Home Shield sent out to look at my air conditioning unit completely misdiagnosed the problem with the unit resulting in a determination that it would not be covered under the warranty. The contractor then offered to do the repair outside of the warranty for $3,500. They were either completely incompetent or scam artists. Eventually I just wound up hiring my own contractor who properly diagnosed the problem and repaired it for $542, which included wiring things back properly that the American Home Shield contractor messed up when they were out here. Of course American Home Shield refused to do anything to compensate me for my costs and inconvenience. Now, I can't get them to stop calling me to renew my warranty. Avoid American Home Shield like the plague!

Do not use this company. We had an active leak in our house and called multiple times and they never got a plumber to us. We escalated it and they still didn’t call us. Also, the first plumbing company they sent the claim to had 1.9 stars. That company never called us to schedule an appointment. We ended up having to call a plumber on our own after 5 days of nothing. They refuse to reimburse us. Also they are making it difficult to cancel our policy. Not worth it. Don’t use.

I have multiple American Home Shield home warranty plans in effect. I sold one property so need to cancel the plan, as is permitted. AHS does not provide for online cancellation from the account dashboard, but instead requires the consumer to call a number to cancel plans. I have done so, and after slogging through a poorly crafted phone tree, reached the line to cancel the plan. If I wanted to pay a plan premium or purchase a plan, I believe I would be speaking to someone in minutes, if not seconds. To cancel a plan, the line advised that there will be a 50 minute to one hour hold to speak to a representative. I listened to the hold music for 56 minutes before someone came on the line to then tell me he would need to transfer me to the "cancellation team."

I've been with American Home Shield since October. Our Realtor recommended them. They've been fine so far.

There have been a couple of issues with a few of the technicians. We had a problem with our heating system, and it needed to be fixed right away. The technician's truck broke down, and they didn't have anyone to send out. Instead of coming, it took four extra days for them to get out there. By the time they got out there, we had damaged it to our house, which wasn't covered by American Home Shield. I was frustrated by that. AHS should have sent someone else out. If the technician couldn't get there right away, I shouldn't have had to wait four days. Other than that, we've been happy with the majority of the technicians.

American Home Shield sent out JE Plumbing and the repair guy was in and out. He showed me what was wrong with the garbage disposal and what I needed to do if it happens again. I was very happy. None of these plans are cheap, but I don’t have a problem with it. If the price goes up, though, that might be an issue.

I have multiple policies with American Home Shield and in one of my properties, I had a plumbing claim. They called to schedule within a 24 to 48-hour period. All three properties have had different experiences, more negative than positive. So, it didn't take very long. The contractor was solid. They came out and said what was wrong, but I'm still waiting for them to come back and finish it. In the last week, my kitchen hasn't had any cold water because they turned it off to help with the leaking problem. They came just before Christmas and haven't scheduled to come back.

The guy came out and repaired the washing machine. He seemed to be a nice guy and knew what he was doing. Every now and then, I'll hear a different noise, but I don't know if it's because of what I'm washing. There was still an issue, but it seemed to have fixed itself. I would recommend American Home Shield though it takes a little long to get somebody to come out.

The contractor who fixed the water heater were very efficient. They got it done quickly and kept the appointments on time. They didn’t mess around. The technician was fast and professional. But the $100 fee is pricey. When you call American Home Shield and if it doesn't require that much work, that's an expensive call. Then, the technicians only do one thing. So, if you got a couple of items, unless it's the same, each one of those becomes a $100 charge. I’ve had two calls lately and it’s been very positive. The biggest thing is when you can only do certain things because the provider that comes is only a plumber versus if you had a handyman that could do multiple things on a call.

I had to have a furnace and AC replaced and everything went smoothly. I had a very good experience with the contractor. He did a good job. This time, American Home Shield was very prompt and professional.

If we're rating American Home Shield, I do not have a problem with them because when I had a problem they escalated it for me. But sometimes I would run into some vendors that couldn't get the job done. AHS has always been good with me, but I had a bad experience with ATL Agile. They were not competent enough. They had to come out 9 to 10 times to fix my refrigerator, and still didn't fix it. I had to go with another vendor. That vendor is the one that we've had before that still was through AHS. But they came out and had to evaluate it. They missed a thing on it. They came out to fix the second part but had the wrong fan. They came out for the third time.

I had a refrigerator that needed to be replaced, and it got done in a timely fashion. It was easy to submit the claim too. I just called American Home Shield up, and they sent a tech out. He diagnosed what was wrong with the old refrigerator, and we went from there. The tech was super knowledgeable. He knew what he was doing, what he was talking about and what the next steps were. He had the old refrigerator diagnosed and told me how to proceed. I got a replacement refrigerator and everything was super smooth and professional. I'm extremely happy and satisfied with the service American Home Shield provided. It's definitely worth the investment and worth looking into.

I had a claim on my heating and air system. I submitted the claim online and the experience was great. They were able to fix the issue.

American Home Shield replaced my glass stovetop. I've always had really good luck with them until this one. It was over a month I was without a stove. This was probably my worst experience. The first guy came out and said something fell on it and it was an induction stove. American Home Shield denied the claim that was why people called me back and I tried to explain to them. It took four repairmen to get it done. The second and third repairmen don't work on induction stoves. The fourth guy came out and looked at it. He said nothing fell on it as there's no point of impact. He also said it's not an induction stove. He ordered the part, put it in, and everything's fine. They got me satisfied, and I'm happy with the outcome. However, it seems they've changed their policy. When I call and try to speak to somebody, they're all foreigners. They're very hard to understand. The rates have gone up as well but everybody else's has.

When I first came around, Home Shield was great. We had a water heater replaced. The customer service has been good, except for this last deal that is just crap. We had a dishwasher that we turned in on September 21st, and we just got it resolved the other day. I called American Home Shield 25 times, but they kept giving me the goddamn runaround. I kept telling them that this guy that was working on the dishwasher was full of shit. I get that they wanted this guy that started it to try to finish it. But I said, "I can get this part in my hometown," I kept saying to him, "In one day. This guy's saying it's gonna take three weeks." Well, then three weeks came, and he still was jacked. He took a chip out of our countertop and denied it, and it's his word against our word. I'm just all ticked off about it. There's nothing Home Shield can do about that part of it, but we gotta get a new countertop because of the deal. The floor is no good now because it was leaking water all over. So, we gotta have half the floor replaced. That's gonna cost 1,000 bucks that we don't have. It's supposed to be fixed in 24 to 48 hours but it was far from that. It was a nightmare.

MaxAir Heating & Cooling came out to fix my heater. They found the problem. They had to come out a few times because it wasn't acting up when the tech came out. It was just a random thing. It was something he needed to see because my system gives like SOS beacons with the light. He told me about that, and I recorded it, and it gives a code. It was number 14 code. He looked up the code, and it was either one of two things. He came back. He had one of the parts. The other part had to be ordered. He tried the one part just to see if it worked, but it ended up being the other part. It took a few times, but sometimes that's gonna happen if it can be more than one thing. But they were very professional, very good, nice and they explained everything. Also, when I had to call back so that AHS could send MaxAir back out again, they said, "Is it about the same thing?" I said, "Yes." I was only charged one time because it was still about the same thing that had not been fixed and everybody there was good as well.

American Home Shield is a good company. I have been with them for three years. They have great customer service. They sent somebody who came in and did the service, and everything's fine. I'm a happy customer.

For my recent claim with AHS, they had two different people come out. The first one did a bunch of stuff that didn't fix my problem. He never even went to the main breaker box. When the second guy came out, he went straight to the main breaker box, found the issue, put the claim in and told them that it was my breaker. I just replaced the breaker and I’m trying to get reimbursed. But AHS never put in to give me any money on it.

Submitting a claim to American Home Shield for a water leak was very simple. I did it online. A contractor came out within 24 hours, and he was great. They were able to repair the issue.

In the beginning, AHS service was all good. I had nothing bad to say. But now, I am a little disappointed due to the fact that the issue with the refrigerator not making any ice has not been fixed. Home Shield had me contact another company, which is with Whirlpool. I had to pay an additional amount to have them come out and have that refrigerator serviced, but it's still the same issue.

My water heater was broken and my refrigerator was not working. They were able to repair my appliances but they had to come back for the refrigerator because there were two things that needed to be replaced and they just did one. Then I have to contact AHS so they can send them back out again and wait for another part. So, I was without a refrigerator for almost a month.

We had a dishwasher issue. They came out maybe three times but could not fix it. Every time, they would go back and order another part, come back, and try again. We were without a dishwasher for more than a month and eventually, they agreed to replace it. They didn't replace it with the same thing, but they did install it and it never worked right. The problem was that the installation was not good, so the new guy that came out actually installed it right.

I had two different companies that came over my house to review what was broken. The first company submitted the claim to American Home Shield for an approval. I have no idea that there was an additional process because I thought if I have the Platinum Plan, I got coverage. That was what the people sold when I got my contract. I got denied, and they offered another company to come over. I got a different company that time, but it took three weeks to get any information from them. I never heard anything from American Home Shield or Omega Heating.

We had a claim to American Home Shield for a slow draining kitchen sink. Submitting the claim was good. We did it online, which is typically how they want you to do it now. A repair guy came out in a couple of days, which was quick. However, he was kind of crabby. He kept telling us that we need to stop throwing grease down our sink, and we don't do that. Then he snaked it three times. He kept on saying that a snake only goes 100 feet, which should be just fine. He finally got through it, but he said we're gonna need hydro jetting and he doesn't do that.

The furnace was installed in November. However, the front of my house still does not warm up. I'm now wondering if the furnace could be fixed. They told me it couldn't be fixed so I paid for a brand new furnace. I ended up paying $4,200 out of my pocket even with the $6,000 that American Home Shield had given. They also told me originally after the installation they were gonna come 10 days after to make sure everything was running okay, but they never called me. I called them and asked them about it. They scheduled an appointment on Monday a week ago which I ended up taking the day off. But they called me on that Monday and said they wouldn't be able to keep their appointment. They rescheduled it. I had to call them because I never got a phone call back. They told me that they would come in today, which they did.

American Home Shield has beautiful customer service. However, we're talking to people in another country. They try to do the best job they can but we're dealing with too many people and by the time it gets to the right person, it's too late. We need to be dealing with people from the United States so we can work more efficiently and effectively.

My AC was malfunctioning so I called American Home Shield. They sent me Austin Heating and Air. Since they came over, I've been having issues with them. First, they rigged it to make it work. Then they came back and they rigged it again because it gave out again. They sent me an invoice saying that I had to have a new AC put on my roof. It ended up costing me almost 4,000. In that invoice, it said that they were gonna put a new system in, make it work properly, and have a safety inspection done to it. Then I talked to the owner because I was a little bit skeptical about the almost $4,000 that I had to come up with. He gave me his word. It bothers me a lot, saying that he was guaranteeing that he was gonna come and finish everything that was on that list. That never happened. About a week later, my AC shot out again. This was during the summer. I called a few times. I emailed them and I was getting no response.

My recent claim with AHS involving a broken glass stovetop has been frustrating. We got our repair guy out here. He was supposed to uninstall the broken one and install the new one. He looked for the electrical outlet to do that. Turns out that it was missing a junction box. We were told to call an electrician to get that taken care of. We ended up having to call American Home Shield. But they said they were not gonna pay for any additional modifications. We're trying to go back and forth with American Home Shield. But, we haven't had the stove since Thanksgiving. We're gonna have to get an electrician to come out here and see if they can do it and get the reimbursement for it.

I submitted a claim with AHS for my washer and it was assigned to Aurora Appliance. The tech came out and he ordered parts for the agitator. He came back, he fixed the agitator, but the spin cycle, he still was waiting word on getting parts to repair the spin cycle as the whole washer was shaking extremely violently. I called American Home Shield, and said, “When is this going to get done?” American Home Shield conveyed to me that Aurora told them that there was no repair needed, that it just made a noise, and that it was a wiring issue. I was never told there was a wiring issue.

My toilet was leaking and I submitted a claim with AHS. The techs came out and they said they could not repair it because it was not covered because it wasn't a normal wear and tear. I had no problem submitting the claim with AHS. I was happy about them getting someone out quickly. Because when I had a claim for my faucet, it took them over almost two months to do that. I had to call another plumbing company out to turn it off, because they couldn't come to at least turn it off because it was leaking. One time, my garage door wasn't working. They repaired that. But it took them a while to come out. I had another garage door people to come out because I needed somebody else to come out quicker and they checked. They told me the motor was not working. At least, I knew that. They showed me how to lock it from the inside. They do not have any people to do service in Warner Robbins. It's always a problem with them coming quickly when something is not working.

We had a claim for the dishwasher that wasn't washing the dishes. The dishes were greasy and still had dirt on them. They were gross. It was pretty easy to send in the claim online and the contractor that American Home Shield sent out was really great. He was wonderful. He knew right away what was wrong. There was a part of the motor that was not working anymore. He said that that's something that goes wrong on these dishwashers a lot. He put in the order for the part. Then he came back in a week and he fixed it in five minutes. It was so easy. He fixed the dishwasher. It works so good.

I've been with AHS for years and now that my heater/AC broke down on Dec 19th, it has been hell. First off, they got the company out within 24hr. But when they discovered it needs a total replacement, they said that I had to pay $7000.00 out of pocket. I pay AHS $98.00 a month with copay of $125. So I shouldn't have to pay anymore. It was also taking so long. We are senior citizens, one of us has advanced cancer, and we have been without heat for 2 weeks. I've been calling everyday. And they keep telling me my claim will be processed in the order it was received. I explained the circumstances but they keep telling me it should be processed within 48 hrs. They've said that everyday this week. But still nothing.

Absolutely horrible and unacceptable service. American Home Shield sent Sears to repair my refrigerator. During the initial visit, the Sears technician informed me directly that they do not perform the type of repair needed for my refrigerator. Based on that information, I immediately contacted American Home Shield to request a different contractor.

I had an extremely disappointing experience with American Home Shield and would not recommend this company to anyone. Their customer service is poor, with little to no follow-up and a complete lack of clear or reliable timelines once a service request is submitted. Communication is vague at best, leaving customers guessing about next steps and resolution. Another major issue is their apparent lack of service partners. It routinely took two or more days just to assign a contractor, even when the issue was urgent. This delay is unacceptable, especially for a company that advertises peace of mind and protection.

American Home Shield is a SCAM. Do not believe for one moment the monthly fee quoted on line. They say a certain price to sucker you in and once they get your credit card information they hit it with 12 times that amount they quoted. In my case the charge went from $25.00 to $300.00 And when you need a service call you get a recording with all the stuff they don't cover. Also they don't have a live person for customer service. All they have is some recording instructing you to put in a credit card for payment. Example I signed up for a 25 dollar a month plan. It was actually a "promotion" they were running and I believed I got the "Gold" package.

AHS is GARBAGE!! They’re a scam and the BBB needs to do an investigation on them. I promise you will regret purchasing a plan from them. They never argue about pulling money out of your bank account but the second you need anything from them it is an absolute dumpster fire. Over $100 per month, then if you have a claim it’s another $125 for them to send out a (professional). In other words, recently released convicts that reek of cigarettes and don’t know their ** from their elbows. They’ll fix the issue just enough to get a few months until it breaks again causing the whole thing to start again. I assure you, you will be better off paying for a repair when something happens. DO NOT SIGN UP FOR AMERICAN HOME SHIELD!!!!

Company: American Home Shield. Issue: Failure to repair or replace covered appliance within a reasonable timeframe. We have an active home warranty policy with American Home Shield that includes appliance coverage. Our refrigerator failed and is a covered item under the policy. The contract requires repair or replacement within a “reasonable amount of time.”

I signed up for American Home Shield home warranty & after a year of never using it (because it was way cheaper & quicker to fix it locally or ourselves than use our warranty) We decided not to renew our contract in August. Fast Forward to December we went to do our taxes and noticed AHS had not only "auto renewed" our contract as well as the autopay but was charging us more as well. When I called in they refused to refund any more than $13 of the $201 they charged Sept through Dec of 2025. They make it EXTREMELY difficult to cancel, or reach an agent. It's very difficult to communicate with the "customer service" agents as they struggle to speak English (or Spanish) and they have no concern for legalities. Buyer beware!!!