American Home Shield Reviews

In the winter of 2024, the same thing happened with the heat. And in 2025, when winter came again, it was messed up again. So, it was never fixed the first time and I had to pay twice because it wasn’t fixed correctly. A different company was sent to fix it this time than the last time. Still, American Home Shield is a good program, especially as a single female, when things break down. So, it's something everyone should have. I believe my experience will get better each time in the future. I had it for years, and nothing breaks down, but that one time something could break down, you don't want to not have it. So, I always recommend it to everybody who owns a house.

The person who sold us our house recommended American Home Shield as a service that was reliable to make sure your home operated properly. Their prices are comparable to other services. The one thing that I do not like about them is I called to find out about canceling, and they sent me on a runaround. Because I was offered a contract by another company that had more services for less money. And they did not give me an opportunity to talk to them. They said, “Well, okay, we'll get you that department.” “Why would you want to go over that department? Do you want to cancel right now?” I said, “No, I need to find out what my liability is, what my responsibility is if I cancel while I'm under contract.” “Well, okay. Well, you'll have to call back.” I got that three times. That was a runaround to me.

Business is business. Their behavior is obstructive to me getting information I need. Got to be clear, right flat out, “This is what the cancelation fees are. If you have any questions, we are here to negotiate or work with you to retain your services.” That's what I want to hear from a company. Because it's a highly competitive market, and I want to go to somebody and stay as a loyal customer when I'm treated with respect, and that's not respecting my intelligence or ability. Also, I don't want the runaround. I know not every customer will take the time and communicate the same as each other. People don't work that way. It's life. You get two fruits off the tree, and they both don't taste the same all the time. So, in this case, you still have to have a level of integrity and intelligence. Since words are our biggest communication thing right now, I really appreciate being communicated with.

So far, my experience with American Home Shield has been pretty good. I had to call a couple of times to have a problem rectified in the past. We had a washing machine that wasn't properly draining itself on the spin cycle. We called them up, and they came out, and it was smelling bad. They said, “Well, there's nothing we can do. We really don't cover that.” But he tried to do some things we thought would be helpful. When it happened again a few months later, I called up, and they were going to charge me another $100 to come out. He said, “We can't guarantee to get rid of odor.” I said, “Why didn't you tell me that the first time?” American Home Shield refunded the $100 against that, and I didn't make a second appointment. That, to me, was doing what was right, even though it took a while to get there. But that's the kind of stuff they need to do in the front. There needs to be better communication.

When my furnace stopped working, I promptly filed a service request. It took two days for a contractor to be dispatched and an additional three days for the diagnosis to be submitted. I was then informed that my furnace needed full replacement. However, instead of honoring what I believed to be covered under my warranty, I was told I would have to pay substantial “non-covered” or “modification” costs in order for the replacement to proceed.

The out-of-pocket amount quoted to me was so excessive that it nearly equals the cost of purchasing and installing a brand-new furnace independently. This defeats the entire purpose of maintaining a home warranty policy. What is even more troubling is that rather than working toward a reasonable solution, American Home Shield offered me a full refund of my annual premium if I declined to pay the additional charges. I refused because I expect the company to fulfill the contractual obligations for which I have already paid. Since then, they have refused to move forward with repair or replacement unless I agree to the excessive extra payment.

As a result, I am left without a functioning furnace, no heat in the middle of winter and no meaningful resolution. This experience feels like a bait-and-switch: coverage is advertised for major systems, but when a major failure occurs, customers are faced with large, unexpected charges that are not transparent and undermine the spirit of the contract. I am requesting that American Home Shield honor the spirit and terms of my contract and provide a reasonable replacement without imposing excessive additional costs. I also encourage potential customers to carefully review how “non-covered modifications” are handled before purchasing a policy.

What I like most about having American Home Shield is the peace of mind and the push. A lot of times, we don't fix stuff in our houses because of the fear of the unknown and the cost, but just having to pay the $125 for somebody to come out helps. What could be improved is the contractors. I have a plumbing issue, and the contractors in the network were going to take a week. I had to call back, and the second person I spoke to wasn't clear. They didn't speak English well. It was very difficult, and then I still didn't have resolution in hours. Then I called back and the next guy was very helpful, and he helped resolve my issue. Somebody is coming tomorrow. My toilet is just clogged and the reason I called back was because I was asking what are my remedies if I have to go outside and pay for it myself, and that was where he got me to a contractor who can come out tomorrow.

This whole time, I've been talking to American Home Shield asking them to give me somebody else because I needed to get it done. AHS said, “It’s not our policy. And K&S has to release the job.” They asked them to release the job and K&S didn't. The third time they came out, they sent somebody that was physically too large to fit under my cabinet and work on it. They should know because they've already been out there a couple of times. About the fourth time, they sent somebody out, and they mostly did it right.

One question about the job is why didn't they just replace this whole pipe? It's five feet of pipe that just needed to be replaced. I'd independently talk to a local plumber that was able to send somebody out in two days, and they would replace the whole pipe. It would just have cost me a lot of money, and I'm paying American Home Shield, so I didn't do it. However, the cost of that was it took a month to get resolved, and I had to frustratingly deal with them, and whole time asking for appointments and all kinds of stuff. I was calling and they would not even pick up the phone most of the time. I would leave a voicemail, and they wouldn't call me back. So, I ended up calling over and over until somebody picks up. It's been a terrible situation.

The job got resolved. We're able to use our sink, which is good. I paid $400 to have them cut the back of the cabinet out, which I totally get. I was happy to do that. I understand that's not covered in the warranty under my contract. It just took forever, and it was super frustrating. I've had American Home Shield for a long time, and I've had great experiences with them. I've just had enough negative contractor experiences. It really depends on who they send. I've had some awesome ones. When we first moved here, we had a big issue that American Home Shield helped us with. I felt like American Home Shield was really trying to help me, and they were always really polite and nice on the phone. They were trying to see what they could do.

For the last three service requests, I would give AHS 9 out of 10 for their execution and the contractors’ reliability. I submitted to them that I had an issue with a ground fault indicator and they said, “Okay.” Somebody would come out and take a look at it. Once they sent it to their subcontractor, they set up an appointment via telephone, came out, and replaced the ground fault indicator. The tech troubleshot, found out what it was, fiexed it, and took no time to do it. Everything went well.

I just had a problem with my dishwasher. That person was great. He came out and explained everything. When I had a problem, he came back and looked at the problem again and repaired what he thought was the problem. I also had a problem with my washer. The vendor came out, explained everything, even showed me that, “There's only two parts on this East Coast. If we can get it, it'd take a week and a half.” Their timing was perfect. When he said a week and a half, they came out, had the part in a week and a half, replaced it, and explained everything to me.

I didn't have to pay for parts replacement. It was included in the service. But there are some other things I would like to have included in the cost. I have to pay an additional cost for all of those other services that they offer. I pay $60 a month, and it's a little bit expensive. That just covers things like my plumbing, but my washing machine or ceiling fans are not included. I wish they provided other services in the basic package. I've had the service for a number of years, and this is the second time that I've used it. So, I've paid for whatever I've gotten several times over. I should get better service for my longevity of being with the company and be eligible for better benefits.

Once I talked through it with them, it got resolved, but they should loosen up a bit. Unless they could get somebody out the next day, it’s unreasonable to ask me to leave it alone for 30 days. Also, they could be a lot faster at responding and getting people to the house. I can't say I love American Home Shield's policies but the contractors were great. The warranty is a very inexpensive way to effectively insure your house for a year or two, if you do the extension on the plan. It’s nice to have AHS, but just have reasonable expectations.

The other vendor that I had come out before was dealing with my furnace. I have an older home and he came in there and went downstairs. "Oh, I'm not gonna do that 'cause I will have to take these fillers out and go up in there." He wrote the report up as if I didn't have a problem, but those two rooms are still cold. So, I've had my last two episodes, and I called American Home Shield and reported both of them as soon as they left. The part I don't like about American Home Shield is they will argue with you. They don't wanna call the vendors back.

They take the vendors at face value when there was absolutely no work done on either of those claims that I'm sure that they paid for as if it there was. I'm looking for a home warranty company, so I can change from American Home Shield. It's getting more and more expensive too. In some years, I go and I don't call. I didn't buy it to call for air. I bought the coverage for emergencies and the price is high for that type of customer service that I received.

Don't use American Home Shield. They have poor service. I bought my home two years ago. I had them, but then I changed the plan, then I canceled them. I went back to them because I needed a roofing claim. I said, "Give me the roofing claim and give me whatever I got." I've been paying every month for two long years and it seems like every time I wanna use it, they don't do anything. Plus, when they come out, I give them 125.

Initially, American Home Shield wanted to give them a unit that had a bad reputation and was not working properly. They knew this because Family Heating & Cooling had three other customers under American Home Shield where the same unit was provided and it was not working properly. So they were called out three times by their customers. Family Heating then said that they had their own brand outside of American Home Shield that they install into their customer's homes, which they wanted to install in my home. But that caused the delay for them to replace my heater and install it, because for four days, the office manager was going back and forth with the representative at American Home Shield, then she asked to escalate it.

Finally, the supervisor that could make that decision came back in the office, and she went back and forth with him. He then agreed that they would give Family Heating the money so that they could go and get the unit that they wanted to install into my house. That was last week. On Wednesday, Family Heating's office manager called me and she was really apologetic to say that they ordered the unit but it hasn't come in yet. So, that's causing a delay and they won't be able to install until next Wednesday.

The whole problem is that American Home Shield needs to be considerate of the vendors that they use. If the vendors tell them that a unit or a product is not working, then don't keep making them take that unit because that causes problems with their customers. On several occasions, Family Heating's office manager told me that I could take that unit that American Home Shield was offering us out of their supply house but she said it was going to be breaking down. I don't want that. I want a heater that's going to be working. So that's not really fair to the vendors and ultimately, it's not fair to the customers. Now, this vendor seems to be really good, but we're being held hostage while American Home Shield is trying to figure out the most inexpensive way to deliver the service. To me, that's crazy.

Other than that, I've been referring people to American Home Shield. This is an isolated incident because I've been with them for seven years and over the time, they've replaced all of the appliances that couldn't be repaired and they did it in a timely factor, except there were a couple of glitches. For instance, when they replaced my microwave oven, they told me to measure it and I should have had a handyman measure it, because the microwave is too big. So, they came graciously and picked it up, returned it, then I told them I wanted the cash-out, and they gave me money so that I could go and get the microwave. But I don't have any complaints. They're very right on. As soon as I call them, they call whoever the vendor might be, and send them out.

I also had one incident in the beginning where they sent me this vendor that was not really good. He didn't really do what he was supposed to do when he came out. Then, when something else broke and I called back in, they wanted to give me the same vendor and I disagreed. So, they gave me a very reputable vendor that I continue to use, even outside of American Home Shield.

Also, American Home Shield's coverage is questionable because they will pay for the unit, but they want you to use their vendors to install, and the prices are rather high. On a couple of occasions, I got a cash-out and they paid for whatever the unit would be, but they wanted to charge me some ridiculous amount. It was for a hot water here in my mom's house and they wanted to charge me $3,000 to install it. So, I found my own person that installed it for$1,300. But the price I pay American Home Shield monthly is good. It's automatically deducted from your account then on your anniversary, they might want to raise the amount. Maybe they do inform us about it, but I don't remember being informed that it was going to go up. It's when I looked at my account that I noticed that it was up. But you can call their customer resolution department, which was what I did, and I got the price back to where it should be.

The last time the guy came, he was so embarrassed. He said that American Home Shield is a scam and so was the company he was working for, Accord Appliance. Overall, my last year and two months with American Home Shield has been horrific. We've had nothing but runarounds from them over the years and I don't know why I kept my policy. I'm going to cancel my contract with them.

When he came out, I told him that there was no air coming out of the furnace. At the time, I wasn't home, but my wife was home. And when he went up there, he said the blower was working. But after he left, when I turned the heat on, there was still no air coming out of the vent. So, I had him come back out a second time. He tried to explain the aerodynamics of how air flows, and that from our attic all the way down, it just takes a while to get there. But it was working before in December, where I could feel the air coming out of the vent. And when he was there, I couldn't feel the air, even though I knew that the furnace was turning on because I could hear it was on. He said he checked the air and he still didn't see anything. He insisted that the furnace was working.

He also put in his report that I said I was not getting enough air but that was not what I said. I told him that there was no air coming out of the vent. So, I had to go through the whole process of getting a second opinion. I had to ask for a supervisor to get a second opinion and it took me talking to three people to get someone to get another company out. Then I had to go through the threat of if the second opinion techs don't find an issue, I got to pay their fee. But that was not necessary. In the end, the second company that came out found that the motor on the blower was bad. They replaced it and now, I can feel the heat coming out of the vents. Overall, American Home Shield is a good investment. The warranty is good to have when you need it. You pay the monthly, and when you need it, you’d pay $100, then they come out and fix your problem. If they can't fix it, they'll send someone else. If they can't fix it, they'll replace it.

I told others American Home Shield is the best company. I live in Great Neck, and everybody knows everybody. Some people complain and say that they don't service well. “We call them, and they say that, ‘No, it's not fixable.’” I always tell them, “Don't cancel it, because it's going to cost you a fortune if you just call straight companies. They charge you a few thousand dollars, and American Home Shield covers it.”

This is for a rental house, and I had gone there and saw that there was an issue with the thermostat. I asked the technician if he could replace it, but he said that American Home Shield would not replace it even with the burnt part. He would have to report that it is still in working condition, which it still wasn't. There was still something wrong. If it's something that's burned, I'm assuming that they have to change it, especially in electronics part. I had to pay an additional $150 to the technician that went out there, and the problem still persisted after that. So, I went out of my way, and I hired another outside HVAC company to go out and fix the problem, and that was how it got fixed. It never got repaired through American Home Shield. The initial call to them was on December 16th, and I just fixed it this Monday.

In the process, the people that helped me were courteous, and they tried to help me, but the processes that they have are not fast enough. The reason I went to another type of vendor to get the problem fixed is because after the problem persisted the third time that Taurus Heating & Air went out there, the problem still persisted. So, I had requested a second opinion, which I could do through American Home Shield, but they needed to get the final paperwork from Taurus Heating & Air before they could try and get somebody else out there. Even until this Monday, when I called, they still hadn't received it, and I couldn't get a second opinion. I couldn't wait two months to get my HVAC fixed.

We waited and waited. We sent several text messages and did several phone calls. For the most part, they were not unresponsive. They responded saying they'd get here. Then at some point, they turned and said that their technician said that he didn't understand what was going on, and that they would have to get ahold of the manufacturer of the unit. So we waited, and now, two weeks had gone by. We then called American Home Shield again to see what was going on. They said they'd get in touch with the service provider. I explained to them, “Look. We already talked to service provider. They said they're not coming back until they get more information, or if they're coming back at all.” Their reasoning was it was something to do with the threshold of money that they didn't wanna exceed by coming here and not being able to fix it.

We asked AHS if they could send somebody else because we had no heat. What had happened was, by the fan not shutting off continuously after four days, the fan burnt out again. We made several phone calls and I pleaded with them to send somebody, and they said they couldn't until that provider sent them back a confirmation via email or something that they weren't gonna come.

Finally, after about three weeks of going back and forth, AHS said that they would send someone else out, and they were gonna refund the money. In the meantime, because we had no heat, I wound up taking care of it myself. I just couldn't stand there and watch myself bleed to death without doing something for myself in lieu of waiting. We had somebody else come out and they just gave it a second opinion and said everything looked good then. I wound up fixing it myself because I had to at that point, and I was desperate. I was afraid of other things like having frozen pipes. I had no heat on one whole side of the house, and that side has running water. It has all the things that could create a problem. I was also told that AHS does not cover frozen pipes.

AHS refunded the $137 fee, but I still feel like it's a scam. We've had about had 3 claims to them. One claim was cut and dry. First of all, we didn't choose them out of the box. When we bought the house, it was a gift from our real estate agent. Six months on the first year that we were here, the dryer had an issue and went. Somebody came out here, and they said it was beyond repair. I was told to pick out one and they'd give me a check. It was a good experience that time. The next claim was the washing machine. That was what I was confusing it into. That gentleman came out and tried to do a repair. It worked for about a week, and then we had a problem. It was something tied into that same problem, and I felt that they were just doing the minimum. The tech had to come out three times, and we finally got that resolved.

Then we had a problem with the air handler, but this was during the air conditioning side of it. On the same air handler, the fan wasn't coming on. That gentleman came out and replaced the contactor. First, he pulled out the fan and he said he didn't like the readings of the fan itself. Then I went back downstairs and I saw him putting back in the old fan that he pulled out, and he said he thought it was just the relay. And I said, “Well, if you didn't like the readings of the fan, why didn't you just leave the new fan in there with the relay, because maybe the relay caused the fan damage or the fan damage caused the relay or, maybe they were tied to one another?” He said, “No. I put the old fan back in.” I looked at my wife and I was like, “It probably took him more time and effort to do that. And if he didn't like the readings, what changed now?” That was in August.

In December, we had the same problem with the same fan and the same relay. So, it came back to haunt them. That kinda proved my point that they're just trying to do the minimum. We also had a thermostat issue where the person came out and said it was a board. I had a board that controls another fan issue on a different unit because we have three zones. The person came out and said it was probably the timer board that's part of the unit, but it's much easier for him if he would just replace the thermostat with one that controls the fan and not the board. I'm an elevator mechanic, so I'm a little bit knowledgeable. I understand it was easier for him, but it was not good for me. What he did worked. He was gone, and we just live with it. it's still like that to this day. Overall, the first experience with AHS was great and it progressively got worse, and then the last experience was horrible to the point I told them I'm gonna cancel.

I wanted to source out a different company other than the company that they referred. I had some estimates from another company nd they thought that the $500 was ridiculous. So, I called in and tried to get a breakdown of how they came up with the 500. I read in their fine print that if you ask for a breakdown, they're supposed to provide you with a breakdown of how the number is accumulated. So, I asked them, "Was my permit coverage in there also, which is 250 extra?" They gave me a, "Why would we need a permanent coverage or something?" I said, "Oh, okay. It's in the plan, so I would think that would be added in there. That's why I wanted to see a breakdown of how did y'all come up with that number."

Other than that, we ended the call with me canceling, and American Home Shield offered to send me $125 of my service request back to cover the next month. But I told them, "I need my furnace covered. It's the middle of winter and the furnace is deemed broken. It's no good." So, that's where we're at with it right now. I've reached out to American Home Shield all through this month. Sometimes I get a customer service agent that's trying to help, and sometimes I hit a brick wall, and I get transferred here and there. Then I get hung up on. So, it's bad. I've been with American Home Shield for five years paying, paying, and paying, so I shouldn't have to have these debates and back and forth. They told me to give them three days and then it was another three days, then five days and then 10 days. I told them I had to file an arbitration. So, I'm in the process of getting that done.

The tech didn't seem that knowledgeable. The ice maker's been replaced, but the bucking noise is still going on. I thought about taking my video camera and putting it in the kitchen in front of the refrigerator and recording the noise. I felt like he was ignoring it. Now, the freezer is making ice, but the bucking noise is still going on and the temperature still rises on the refrigerator. Right on the front of the refrigerator, it states the temperature should be 0 and 38, but that 0 goes up to 4 and 5.

I've been protected with American for years. I've been living here five years. I had them at my other house, too. So, when I sold the other house, the people there took over that warranty. When I moved here, I just continued with the American Home Shield warranty. I find it convenient to be able to go online and set up a service call. That's probably one of the reasons why I've been with them so long. It's just a matter of going online and putting in the service call, and then someone calls you within 24 hours. What I feel that could be improved would be the price. The $107 that I pay every month is astronomical. I'm gonna do an investigation to look into another company because I'm paying a $100 service fee and I also pay $107 a month for the contract, and that's expensive to me. My service fee used to be $75, and then they raised it to $100 without even telling me.

Yesterday, after I've called and called for three weeks trying to get them to send me the money so I can get an air condition unit, I escalated it and they got tired of me. They sent me a response and they're giving me a $2,000 buyout. To me, I should be getting more, but I wasn't gonna argue with them. I was tired. I've called and spoke to several representatives. I don't do anything online. I wanna hear somebody tell me something. Apparently, they don't document from one person to the next because they told me I had to file this form and I was on the third form. We were getting to do the fourth form when I called them on Monday. That was not acceptable. I'd already put in three other forms. Why am I putting in another one? I've been in HR for over 30 years and there's nothing that I don't document when somebody comes into my office. The AHS reps couldn't find where I had even called in and asked for a request.

I was not a happy camper with American Home Shield. I will not recommend them. They take my money every month in an automatic withdrawal. I've never been late because they automatically withdraw from my account. They repaired this one unit for years knowing that the unit was dying and they still keep replacing the parts. Every time somebody comes out, they know that the unit is on its last leg. I'm sitting in a cold house because they can't repair it, but they don't wanna give me a buyout so I can get a new one. If I was gonna use one of the contractors that they suggested, then it was fine. They would give that contractor the money right then and there. Since I did not use the contractor that they suggested, then they dragged their feet.

Other than that, I'm really pleased with that service call. It was late Monday night when I put in the ticket so using American Home Shield's online tool was very convenient. They processed all the paperwork and Caleb was out on Wednesday. It was so expeditiously performed, and he was customer service at the best. He was a younger guy but he was excellent even down to the point where I was concerned with him coming in the house and going upstairs with his shoes on after he walked in the grass. He went out, took a look at the systems, and did everything. When he came back in the house, he took off his shoes. I would recommend American Home Shield. They've come out a couple times, both with the HVAC systems, and the process has been seamless. One thing that happened on the first time they came out was they only serviced one unit. But the lady from American Home Shield that I spoke with didn't ask me how many units I had.

I had a claim with the garage door, and they found there was a spring broken. There is a single rod and inside of it, there are two springs. These springs were never changed, and the spring life is no more than three to four years. So, when the spring broke, it is easy to understand, from my point of view, that that whole rod should be changed so that it can work properly. What the technician did was to change one of the springs on one side. That means the other spring will be breaking. If one side is broken, it doesn't mean that only that side needs to be changed because both of them are four years old. The technician, so far, also mentioned that. He commented that two springs needed to be changed. AHS just didn't approve it. If it goes bad next month, I have to pay the $125 service charge again.

My latest experience with them was with my broken AC. AHS didn't help me on that one. They gave a lot of reason for not fixing it. The technician gave me the reason that it was broken by surge. There was no surge. That was due to wear and tear. The AC unit was 14 years. AHS just doesn't help me. So, I decided not to go with them with anything. I have few other friends who are with AHS, too. I shared this experience a few times, and they have the same feeling that AHS is like that.

I tried to do the claim online, but I ended up having to talk to somebody because I was trying to do my washer, too. But American Home Shield was saying that it wasn't covered and I don't really get that part. That was the whole point of me getting the package for electronics. They also said my TV wasn't covered. I probably will end up taking it off because it doesn't seem like it would serve a point if it's not going to cover certain things on my washer and my TV.

Then American Home Shield sent out Gator Appliance. I gave them a specific direction on what time they need to be there because the building has very specific requirements on when they can work. I tried to confirm with them three or four times just to make sure, but that didn't happen. The first time that the tenant was there, they waited from 9:00 to 5:00 even though the window was in the morning then they moved it to night. But they never showed up. The second time they came out, they went to diagnose the unit, they said they didn't have access to the electric box and that they needed access to it but they weren't allowed to to do it themselves. They said that we needed to move the unit, send them a picture that the unit has been moved, and they'd go out there.

We did that and I had to pay 50 bucks to one of the guys at the front desk to go and move the unit. That means we have to put it back in its space so that's more money out of our pockets again. Then we rescheduled and they came back out. It's been so many times and I've forgotten what the last mix-up was but the update was that the case was closed. I saw it on the app that they marked the case as finished. I got American Home Shield involved and told them I don't even wanna work with Gator anymore because it's been so frustrating, and it's also been since November. American Home Shield has sent the options for replacement, so we've made progress since then, but up until three days ago, it's been terrible.

It's a guest shower and I don't ever use it. One of the things that the gentleman was saying was I need to use it more often. There was nothing else he could do at that point. But he was pretty good and very professional. I just let it go and I'm waiting for the tankless water heater to really break down where most likely American Home Shield would cover the problem at that point.

About four days later, I was having the same problem. I put in a claim with American Home Shield. Then the guy called me back and told me that it needed to be replaced, that he would give me an estimate, and said Home Shield wouldn’t repair it. I go, “Well, nobody told me that.” The guy that came told me what was wrong with it, and he said he'd be back with me. He never did, so I had to call them back from Home Shield. And then the other guy called me back, told me that it needed to be replaced, and he was gonna give me an estimate. Then later on that day, he sent me an estimate for $2,800, and that was it.

We gotta call around for a couple of different other plumbers to get different estimates, because he was telling me that they have to jackhammer the floor to replace that and it was gonna be $2,800 to get the job done. So, right now, I'm calling around to different companies to get estimates on getting the job done because I thought that was high to do that. He said American Home Shield didn’t pay for it, but I hadn't even talked to American Home Shield on it anyway.

The only thing was when they originally did our replacement refund, the e-card was for a lesser amount. We called them back and told them we had a $1000 Maytag Pet Pro and they only had $600-something for the replacement. What happened was they didn't have the equal options on there. They had a Maytag but it didn't have the Pet Pro option. But when we went on the phone with them through it, they fixed it immediately. They made sure that we had the same options and we had our washer within the week.

We've recommended American Home Shield to several of our friends already. It's a good protection to have. You know they'll replace your item with a like item or the next option closest to it. We've been watching a friend have problem after problem at her house and her air conditioner is gonna get ready to go. We were telling her she should be signed up with American Home Shield and that for 50 bucks a month they're gonna fix what's broken for a lot cheaper than she's gonna pay. But she never gets it so we quit telling her because she won't listen.

If you don't have American Home Shield, you're screwing up. We got American Home Shield when we bought the house. We requested it because our friend had it and American Home Shield was an option. Then we continued to pay for it after that first year because it made more sense. We haven't had to use it in the first couple of years that we had it, but they have high coverage. We have the coverage for $4,000 appliance. If we don't use it for six years and we pay every month for six years, it's money well spent when something goes. For $100, they'll replace your air conditioner or your washing machine. It doesn't make sense to not do it.

The contractor came out on a Friday. We got our loan on Sunday and got deposited into our bank on Monday. I called and paid them $3,502 on Tuesday. They got their money and sent me a receipt for it. But we still have not had anybody come out to put the furnace in. They said they're still waiting on parts. But why am I waiting almost three weeks to get a furnace when I've already paid them? Why can't they get anybody out here in a timely manner? They should do a little bit better job and get over to my house and get this stuff done.

Right now, I'm not happy. My wife has already took time off work. My boss doesn't wanna give me the time until I give him an exact time so I can be there too. We're losing all kinds of stuff. I also got kids at home and we've been without heat for two weeks. I called one person who I dealt with and they told me it'll be Thursday at about 10 o'clock in the morning. They gotta come from Columbus. This was yesterday. Then I called Fast Response today to verify everything. They said don't have me on the schedule for anything and they were gonna have to call and talk to the parts department.

When the technician first came out, he was only there about five minutes. He stuck a camera up inside the furnace and said it is cracked. He also said he was not relighting it for me as it's dangerous and that I needed a new furnace. American Home Shield needs to cover a little bit more instead of saying we gotta come up with money that some people just don't have. But other than that, it's good. It was easy to get around the website when I checked the status. When I called them about all this yesterday, they said they would look into it and get back with me. They even tried to get ahold of the company who's supposed to be coming out to do it but they couldn't get ahold of them either. The guy that I talked to said he's gonna get the higher-up managers involved and see what can be done.

I called American Home Shield back and told them what happened but they told me the same thing so I had my son come out and repair it. I was shocked and very upset. I pay them in full every year. It's not like I'm behind in payments but this is how I get treated. American Home Shield did not perform their duty and the way it should have been done. They were totally at fault. I have been with them for a long time but it's like hell trying to get a claim to go through with them. I am not going to go back with them when my contract is up. I've paid and paid but when something goes wrong, they just screw it up one way or another, or they drag their feet forever.

I'm very dissatisfied and I would tell others not go with them. They will fight you tooth and nail. When I moved into this house, the air conditioning went out. That was in July and it finally got fixed in November. I was calling them, but we were going back and forth. The repairman kept saying it was not holding freon and that the unit needed to be replaced. I went through the whole summer in the Georgia heat. It was terrible.

My problem came when it was time for them to come back. They canceled on me twice because they didn't have enough calls in the area. A repairman finally came out on the 20th and it took him a very short time. All he did was replace the outlet that caught fire and said he was gonna reset the GFIs even though they tripped. I don't know if that's proper or not. But everything seems to be functioning well. I did not use the outlet as he said to give it a couple days. He had to reset the whole junction box in there. I plugged into it today, and it's working. They fixed everything and were very efficient but my only concern was the fact that I had an exposed outlet for three weeks because they didn't come out. But as far as their work and quality, I was pleased.

I've had American Home Shield for several years. I've only had this contract for about four months, but I had the service several years before. I have been pleased with my service but they had gotten so expensive that I couldn't afford the service anymore. Then they ran the special for $35 a month so I re-signed my contract. I like American Home Shield. I haven't had a problem with them in denying claims. Usually, when I have a claim, somebody's out within the next day or two and my problems have always been resolved fairly quickly. I have recommended them to a friend that signed up for the service also. If you have an older or not a brand-new home, American Home Shield is a good service to have because it helps on the cost.

American Home Shield was great in the past. I had a problem with the refrigerator after I first moved into a house, and they wound up replacing it. But when I called about the pump in the sewer system, the rep at AHS said it wasn’t covered. It only covers some kind of a pump or something for it. And I said that's it. I'm not paying for something. I paid $133 for somebody coming out to check on something and all I get are excuses. When I got the warranty, it said that the pump was covered. I'm fed up with American Home Shield. I had them probably for eight years on two houses and I will never go back to them. People complain about it all the time on Google and their rating is horrible. They're not worth it. I got several places that have much better service.

We contacted AHS, the technician described the problem to AHS and provided them with a cost breakdown. AHS stated we would need to pay about $125 out of pocket on top of $125 service fee, we said not a problem. We submitted the claim for $2500+ and they authorized and cut a check for $1700 without discussing it with us. They refused to explain why there was a difference of $800 they were not paying. Talked to their escalation department once, now they refuse to accept call stating they have explained why the amount is different. Totally unsatisfied with this company and will never do business with them.

I’ve had a couple of claims with American Home Shield and I usually call. They charge a fee and then they have a company come out to take care of whatever needs to be taken care of. It usually takes 48 hours to get someone out. Most of the contractors I've dealt with have been good. There were a couple of times when I called and there was a language barrier. But other than that, for the most part, they've been good. Since we bought our home, I’ve dealt with American Home Shield, and for what I've used them for, everything's been covered. I get quite a few emails with updates and information on coverages for different things, and sometimes they have a cost in them. But looking over my policy, they tell you exactly what they do and don't cover. I've mentioned AHS to about five people and I would recommend them.

AHS wanted me to call back in and talk to an upper-level person about this whole situation. Things have not gone well with the experience and I'm hoping American Home Shield will make this right. I still have an invoice and a letter to send to them regarding the septic system, because they said they might come back and pick that up for me due to the whole experience. But I'm just now working on that.

The customer service reps are very hard to understand most times and the techs don’t necessarily know what they're doing. One of the last visits in the past two months was for the hot water tank that went out in the garage and the installer thought my whole panel was screwed up. He said his equipment was not showing the proper voltage in different areas, in which case he didn't think he could fix it. I asked if he could talk to a friend of mine, Dale, who has an electric business. He has always done all the maintenance before I got American Home Shield.

Dale got on the phone with him and was on there for quite a while because Dale kept telling him that they had just been out the other day and everything tested fine. The other person insisted it was not testing fine, and Dale responded that he did not know what else to suggest other than that the equipment might be faulty. By the end of the conversation, the man said his equipment was working properly, that he was getting the correct readings, and that he believed they were good to go. So far, the hot water heater has been working.

But I found it odd that the parts that they replaced in both toilets were left in my waste paper basket in the bathroom. Other than that, the service was quick and it worked. They came on a Saturday, so it suited my schedule. They also showed up early that day. They called first and said that they were in the area earlier than they thought, so they asked if could they come then. And they did.

I've had American Home Shield for the last few years, and normally, I haven't had a problem with them. I've recommended them to quite a few people. Out of the few times we called them for service, three out of four have been good. I had an issue a way back with my dryer and they took care of it. It was perfect service with a perfect tech. But this last incident was not good.

It was around Christmas time so we were using our garage refrigerator, transporting things back and forth into the house. We were waiting for a resolution but my son said we couldn't do it anymore so he bought a new refrigerator. That left me thinking why am I paying $60 a month for a home warranty service that doesn't ever do what it says. We had an oven that was out on Thanksgiving. It didn't get fixed until April, and it's not really fixed. When you turn on the oven, it has a big humming noise and the digital portion where the clock is is out completely when the oven's on. They fixed it enough where we can still bake or cook things in the oven, but they didn't fix it back to its original state.

I don't want any of my major appliances to go out where I can't have a home warranty service. But it's frustrating because the folks that come out either have poor English or take too long to figure out things or tinker with things I don't think they're experienced with. They're Mickey-Mousing it. With American Home Shield, someone will come out to look at something and maybe be able to fix it or maybe not, and you would be dealing with less than great service companies.

We stopped using American Home Shield because I was so dissatisfied with the service I was getting. I was being referred to people who would call four or five days later. A lot of times when I call American Home Shield, I get the runaround. I've had their contractor come out and paid the $125 copay but they didn't have anything to do with the issue. Two years ago, we had a problem with the line leading to the septic, not the septic itself. They don't have anything to do with it, but there's no clause saying that.

Though I ended up getting back in touch with American Home Shield, we don't use them often. I now have plumbing and electrical coverage with another company and pay a premium rate. It's a $59 service charge for them to come out here and they will tell me what the problem is. I have the option if I want them to fix the issue. It's been worth my while.

American Home Shield generally does what they're supposed to do and a lot of it has to do with the service people that are coming out here. Some of them are better than others but for the most part, I've been happy with most of the people that have come out here. I've referred a couple of people to American Home Shield, someone as recently as three months ago. For someone with older appliances, I tell them to go ahead and do American Home Shield because they either fix the issue or replace what's broken.

On this claim, I didn't have to interact with anybody directly as I did it online, but the fact that the message got sent to the contractor then the contractor responded on the same day was very impressive even though the online thing said it could take up to 24 to 48 hours for a response. It was on the weekend too to boot. Not having to find a contractor that would come out and the fact that American Home Shield has a lineup of contractors that they could reach out to was very nice. A house with no heat and it being freezing outside and snowing is not a pleasant experience. But the entire experience with American Home Shield was very simple and straightforward. They were very responsive, and I give them high praises.

Recently, I had an issue with the HVAC. The motor stopped working and the blower wasn't working. American Home Shield sent out a technician and he repaired the motor. He reconnected one of the emergency heat strips in the HVAC system but it started tripping the circuit breaker. He said I needed a bigger circuit breaker so I submitted another work order through American Home Shield to get that fixed. They sent out somebody who confirmed I needed a bigger circuit breaker but also said it was not covered under the home warranty.

I paid 100 bucks for them to come out and tell me what I already knew and I had to pay another 200 bucks to have somebody else come out and do the actual work ‘cause the home warranty wouldn't cover it. I had the electrician that originally came out. He contacted the American Home Shield who called the HVAC company. They were saying there was nothing in the work order about the emergency heat strips and that there's no proof that the repairman connected it. I was very dissatisfied.

Finally, the garage door company that American Home Shield was using came back out, put the right spring on there and replaced my garage door opener for free. It was a hassle but they took care of it. American Home Shield makes things right. But it seems like anything could be broke down, and they're just gonna keep nickel-and-diming it till it completely gives out. It also seems like American Home Shield uses the least experienced technicians ‘cause a lot of the stuff, I have to call people back out over and over on the same issues. If I could find a company that was better, I would get another company.

American Home Shield has had contractors come see us before that gave us what seemed like fake quotes with fake items on their itemized invoices that they could not explain. American Home Shield could vet their contractors a little better. We went without heat for two months at one point because they couldn't handle things. This time, it was three weeks. A-Fix Service came out for a dishwasher issue. They were very helpful. The dishwasher is now functioning well.

It was not part of the original job that the technician was supposed to be working on, but he disabled the entire system. He cut copper piping and disconnected wiring. He took my coil out of the ceiling. From what I understand, one job had nothing to do with the other, so he should not have touched it. So, I'm not very happy. The furnace has been repaired, and it's working perfectly fine, but now I have another system that he disabled. Other than that, American Home Shield keeps my peace of mind. I'd tell people to sign up but also understand their policy, especially when they know what's covered and what's not.

The third time they came out was the final time, and then they had to replace the pieces that they thought were faulty. We are not happy with the overall service between American Home Shield and Astro, just given that we've had this exact issue with our fridge happen four other times, and it seems like whatever they're doing is a band-aid fix. We're frustrated. A fridge should be working. It shouldn't continue breaking down. It's just the same thing that happens every six months or so, and then we do this little dance all over again.

Other things didn't bother me. I had a pool pump claim, and that was fine. It just always takes extra days. That's kind of a pain in the butt, too, especially on the last one. I was 11 days without hot water in the winter at Christmas. Overall, American Home Shield was good at trying to keep me as a client. Even when my trash compactor in the sink went out, they took care of it fine. It took a couple days. It just takes a long time for these guys to get you going. Even after this thing was approved on the hot water heater, then I had to go through a purchase order process. Then I had to wait for that to happen. Then I had to wait for the plumber to come back again and get in their schedule. It would have been easier just to do it myself because to buy the hot water heater, the money I had to spend just to have it hooked up because they didn't cover this, that and the other thing, I could have done it myself cheaper.

I asked them why they did that, and they didn't have any answer to it. I let American Home Shield know, too. My equipment was very old, so the gas in it was different with the latest equipment there are. So, AHS was like, "Oh, we have the coverage to replace the equipment, but we don't have the coverage to refill the gas." The vendor said, "Okay. We will fix it with the new equipment, but we'll put a new gas in it, but we'll not guarantee the 100% efficiency." At the end, I just got tired and settled with them with the cash payment. It was a really horrible experience for me.

For me, what happened was, as soon as I raised a complaint about my AC not getting cool, there was a vendor who came in and checked saying that, “So, there might be a big problem in your AC. Even if we refill, it will work for a few days, but there's a big problem. We need to check it or we may have to replace it.” So, they recommended that. As soon as they recommended it, they changed the vendor without asking me and saying, “You're not satisfied with their service, so we changed it.” That was not true at all. They changed the vendor to their convenience and then they tried to play with me around.

I advised them of this, and their owner on the phone indicated that he would have some people come out on January 19th to fix that to my satisfaction. I said that was great because January 19th is the only day I have off because I'm a teacher and that's a holiday. However, nobody showed up to that January 19th appointment. Until 4:30 in the afternoon, one man came, I showed him the areas, didn't do anything else, and just left. It was very peculiar to me. I waited all day because they said they would be here between 8:00 to 10:00. And here at 4:30, this guy came and said, "Okay. Great. That there. Okay. Bye." I advised him of this. I called and texted the company all day long with no response. Their office manager told me, "I can't even get ahold of Randy. He's not even responding to my text and calls. He's on another high priority construction job."

That told me, "You're not a priority. That's where he's at. He told you he was gonna come out and he didn't go.” He said he never said he would come. But through AHS, that appointment is scheduled in their system and there's no way that I could have done that. He knew he would come out between 8:00 to 10:30, but he couldn't make it because he had this other job. He left me hanging all day with no communication again.

Now, he says that the work is done, all work has been completed, that has been approved and paid for. I kept telling him, "You are taking money and you did not do the job that you were paid to do. You're basically getting paid to do not the job that you were paid to do.” I was treated horribly for no good reason. He came out early. They did come out on January the 14th. Had they did it correctly, it would have been wonderful, but they didn't. And they started treating me like I did something wrong because I was upset that they didn't come out on the right day and they didn't get the right areas.

This other adjuster who came out from Mountain Star Roofing asked if he could inspect my roof. He told me, "They didn't finish the job. They didn't do it. I'm gonna tell my boss this." But when Randy communicated with me, he said, "Oh, no. Pete just made recommendations on what you should do going forward. It's not that we didn't finish the work." They do this double talk. Randy doesn't have integrity. He lies straight to your face on the phone. That's why I started saying, "You know what? All of our communications need to be via email so that I have it in writing" because he goes back on what he says. I feel I was mistreated. He says now via email that the job is done, they're not coming back out, they're not doing anything, basically to suck it up.

When I called American Home Shield, they could not get me another provider to come out and do the roof. The rep said, "That's the only one that we have. So, we can't reassign this to somebody else." I said, "So, they do me wrong and there's nothing you can do about it. You're just gonna pay them. There's nothing I can do. There's nothing you can do." She replied, "There's nothing I can do to help you. I would have done this before they came out." I said, "Don't tell me what you would have done. Don't tell me what you were going to do. Tell me what you're going to do right now. What are you gonna do to help me?"

She said, "There's nothing I can do at this time 'cause they already went out, so you have to let them go out again." "But they missed their second appointment." "We can make them go out again." It's horrible. They did refund my service fee, but I still have to find somebody to fix my roof. My warranty company didn't help me. They've done this to me before on an appliance repair, too. They told me, "We only have that one provider." I said, "How do you tell me that you only have one provider when on your website, you're advertising that you have thousands of contractors?" I don't understand that.

I submitted it again and it was the same guy. We said, "The association said it was fine and you could come and change it." He went and changed the lock, which works fine. The issue where it was broken, my tenant said that he even said to him, "You're not gonna fix this?” He said, "No. That can't be fixed. It’s the whole part needs to be changed." It wasn't addressed at all. He went, charged the $100 to rekey the area, which was annoying because we talked to him multiple times that that wasn't the issue. And he charged us an additional $100 to do it. I went over there because I wasn't present, my tenant was. He said, "I was just gonna re-key." I replied, "No. That's not what we discussed. We discussed it. I have videos. I have our chat, our conversations, and everything."

I told, "You told me that it wasn't covered by American Home Shield. But I still had to pay American Home Shield." He said, "Oh, yeah. You pay American Home Shield for me to go and evaluate the problem." I said, "You didn't evaluate the problem. You told me to send you a video, so I sent you a video." I paid AHS $125. He never went. I sent him a video. And when he went to fix the problem, he charged me to fix it and fix the wrong issue. Hhung up the phone when I told him he fixed the wrong thing. I understand if the issue was we just rekey. However, I specifically showed him that the problem was the door catched and door does not open. To not mention anything about the problem itself and come and fix something that wasn't broken is a big problem.

I called back to AHS and it was like talking to a robot. The lady kept on reading the print or whatever was covered. I said, "I understand what you're saying that the coverage from American Home Shield is this, but that wasn't the situation. The situation is that we spoke with the locksmith himself. We told him what the issue was.” I didn't know the language of what she was trying to say, like the way that he said it, he said, "The unit needs to be changed." It means that he recognized that there was a problem and that area needed to be changed.

Heven said, “That part is not made anymore. It's an old model. So, the new model cost this, this, and this.” I understood that he addressed the part that was broken. So, when I called AHS, the rep kept on saying that she needed to reach the locksmith and discuss it with him, but they were closed. I said, "Okay. So, what's the solution here?" Because the problem wasn't fixed and now, I'm $250 in the hole. What am I supposed to do now? I had the tech's cell phone number, so I called him directly. Once I started sending him the screenshots of our chats, he hung up on me and blocked my number. So, I tried to go to AHS.

The rep kept on repeating it. "I have to talk to the locksmith." She wouldn't listen to what I was saying. I said, "Okay. Is somebody gonna call me back?" She said, "No. You have to follow up.” On Monday when I called back, it was like just reading whatever was covered. I said, "Nobody's listening to what I'm saying. I understand what you guys are saying and what the policy is. But at the same time, you send somebody to my house who knew what the issue was, addressed something that had nothing to do with what was broken and charged me an additional amount, and then charged me what American Home Shield charges without even going to evaluate the problem, personally.” I tried. I called two or three times.

Our hot water heater started leaking and flooding the basement. I submitted my claim for that with American Home Shield online and it went okay. However, I thought I asked AHS in the past not to send us Murray's Plumbing, yet they still assigned it and we didn't have a say so we just had to go with that. We weren't very happy with that, but it was an easy process.

They called quickly to schedule it because we didn't have any hot water and it was flooded. We asked if it could be labeled as an emergency and could they come out that night and we were told no. It's disappointing that there are no emergency services. We had to wait a day to not be able to take a shower in the middle of winter. They came out the next morning, fixed it, but never tested it. It didn't leak anymore, but the water was cold so we had to have them come back out. It took another day for them to come back out and fix it again to where the water would get hot. Everything's repaired and working now.

I had an air conditioner that caught on fire and they would not repair that because they said it was electrical damage. I had my own HVAC guy come and I had to pay him $1,200 to fix it. He said the fire was not caused by electrical damage. It was caused by a plastic piece that melted. If I don't agree with their recommendation, they can send somebody else out. But if that person agrees with the first person, I have to pay another $100 for it. I didn't want to pay $100 for a second opinion and have their person who didn't know what he's doing to come out and say the same thing. But I had to pay $1,200 to get it fixed when it should have been fixed by American Home Shield.

That's not my problem as a consumer. That's an internal problem. They should have assigned somebody else. And they would not do it until they got the report from Winston, who took two weeks to send a report. That's unacceptable for anything. I was disgusted in AHS's responses and their way of handling everything. It was not just because they denied it, but because of the runaround. They've never been great to work with. I'm always on pins and needles who they will assign to me and what they will cover. But this was the absolute worst.

I've had four claims with AHS, yet they continue to increase their rates and change my coverage. We all know as consumers that we have to read through every fine line. Instead of them saying, “This was changed,” they don't highlight it. They sneak it through without telling us. In their system we select what I wanted covered, but somehow, they got around it because they changed it in the fine print but didn't tell me. It's deceitful. They are happy to take my payment without remorse. I can't do anything about it.

AHS has not covered other claims. Our well stopped working and they couldn't get someone out here for us for five days. We can't go without water for five days, so we called somebody, but AHS they wouldn't cover it. They said, “You called somebody. You didn't wait for us.” That's unrealistic. Also, they don't have emergency services. “Sorry. We just are on their mercy.” That's ridiculous. Life doesn't happen on someone's schedule. I'd love it, but it's not life and it's not reality. That's why you have a company like that trying to help you out. But if they don't make it to where you have emergency situations that they will send somebody out right away, you're at your own mercy and have to handle the situation. However, they turn around and say, “Sorry, you already called somebody. We can't cover that.” That's another loophole to their advantage where they take my money but don't do anything to help me.

American Home Shield is very helpful and I’d recommend it. I don’t know exactly how much that would have been, but I would assume the drywall would have cost $500, so maybe around $1,000 total. I’ve dealt with other home warranties in the past, and they didn’t cover as much. It’s worth paying whatever small amount it may be to have something like that. Considering the size of the project, getting it knocked down to $125 was great.

American Home Shield finally sent another tech and they have to go through another diagnosis process themselves. So, it had to be diagnosed again, even if we already knew that the problem was a bad compressor. Then they have to order the parts and get approval from American Home Shield. It took a few more days before they sent the approval to the tech. And now, we're going on three weeks without a refrigerator. The tech felt sorry for us and made a special arrangement to come out of his service zone on Friday to come and replace the compressor.

The customer service was trying to be as helpful as they could, but they're limited in what they can do. And I understand that. When I asked one of the call centers to escalate this up the chain, all she did was give me another call center person, and I asked that person if she was from a call center or higher up the chain with the company, and she told me she was with the company, but I'm not sure I believe that. Paying $125 for a service call versus $900 for a compressor is a good trade-off. But as far as my food getting spoiled because the refrigerator went bad, and waiting almost three weeks to get the refrigerator fixed is not so good. We bought a new house and signed up with American Home Shield just this year. And I'm thinking of looking for another company next year.

I was told the repair could only be expedited if I had one unit and it was 32 degrees outside. It was 35, so they said no. So, I cursed. I was livid. We were without heat on Friday, Saturday, and Sunday. The contractor came back on Monday and did a more thorough job. He showed me that there was water in a pipe or tube. The first time, he tried blowing through it, but the second time, he used a compressor and fixed it properly. Whatever he did on Monday worked, but it should have been done correctly the first time. That was my worst experience with American Home Shield, but I haven’t always had that.

The contractor should have done a better job of doing what he was supposed to do. And AHS should have accommodated us by expediting the service or sending someone else, and that’s where I was upset. I've had American Home Shield on and off for years, and it's been up and down with them. I’ve had situations before where I was paid for claims, and it wasn’t so bad.

But most of the time, the agents are good. One guy came out for my air conditioner and he said the thing was nonrepairable. He said they had to replace it. Then I had the second guy come out and he said he could fix it for me. And in an hour and a half, he was out of the house and it was working. I also had people come out for the dishwasher and the stove who were able to fix them. So if I have problems, I wish I can pick the agent that I want that was here recently who did a good job.

I send in my claims through American Home Shield's automated system. Everything was fine with it. The only problem I have is when they tell you they will get back to you within 24 hours, that would be fine, but that does not include weekends. So if your dryer breaks down on a Friday, you don't get to talk to anybody until Monday. But other than that, everything was really great. The rate is a little bit high since the last increase but everything is going up.

So the tech apparently put in a ticket and he stated that it was related to the hot water heater. Now, I didn't know he did that before he left and if he told me that, I would have told him that the problem has nothing to do with the hot water heater because I'm getting hot water in my clothes washer, in all the sinks, and the shower. But since he put the ticket in, I have to go through the process where a guy would come out to see if the water heater works, instead of telling them to just cancel the tech visit. The guy came today and he said there's nothing wrong with the hot water heater. Then he left and I saw that that American Home Shield switched my claim back over to Express Appliances. I haven't called them back yet, but I have to call them back now to get them to come back out here and look at my washing machine to figure out exactly what's wrong with it.

I also have a microwave that they serviced many times and it's still broken. I'm waiting for a technician to come out next month to hopefully fix it. At this point, every time I got to pay 100 bucks for somebody to come out, I might as well just cancel the service, save my money, and buy whole new appliances every time something breaks. It's not really helpful at this point because nothing's really getting fixed. So it can be a little bit cumbersome dealing with America Home Shield. If somebody comes out and I notice the service isn't fixed, I got to go through American Home Shield again instead of talking directly to the people who are doing the servicing, and it just ends up taking the process longer than it needs to be.

Other than that, American Home Shield's online process is pretty straightforward. With them, you can get a quick reply and get somebody out here promptly. Aside from that, so far, a couple things have been serviced and worked. But these two main things right here on my washing machine and microwave cause a drawback. All in all, American Home Shield's service is not bad, but it could be better.

I've been protected with American Home Shield for almost two years already. Our friends told us about it and I had them before as well. I like that I just have to pay my service fee and they take care of the rest. However, their network of contractors could be better because we had to get someone that's an hour and 30 minutes from us. If there could be more contractors that are local, that'll be better. All in all, getting American Home Shield is definitely something to consider. It takes away a lot of the stress sometimes, especially when it's something expensive.

I also asked American Home Shield's rep if I should stop using the machine and she told me to use it for now. So, I have been using the washing machine, but it's still making the same noise. In fact, it's getting louder. Then when I looked online, American Home Shield's website says the ticket is complete and I don't know what that means. But the person from American Home Shield that I talked to last weekend said she didn't think that's what that meant because the washing machine is not fixed yet. I've also tried to call the contractor several times, and I'm just getting a busy signal. Last year, I dropped my plan with them, but then I came back because I've never had an issue like this before. I have used American Home Shield for eight years and this is an isolated incident. I also love their online claims system, which is easy to use.

I spoke to the service company's office and we had the first technician who came out and looked at my three appliances. After the estimates, they went back to write up what they thought the repairs needed then we had the second technician who came to do the repairs. All of them were wonderful. They were really nice and very knowledgeable and I highly recommend them even on a non-warranty type call. They took care of me from start to finish. They were there when they said they were gonna be there and they did everything they needed to do.

Everything is done. They replaced my dishwasher because the power board is evidently fried and that's more expensive to fix than replace. They repaired my dryer because it was just a squeaky part. They also attempted to fix my washer. They took it apart and, unfortunately, what they thought was something fixable was not fixable. So they ended up replacing my washer as well. Everything was great. I'm in the process of getting my new dishwasher and my new washer, but everything else was speedy, quick and no stress. I can't complain.

Submitting the claim was extremely easy. I went right through the app. It's very user-friendly. I did the live video with a technician. He said let me move my phone to the left and to the right. He took pictures. Then he said I definitely needed someone to come out. Right from there, I submitted the claim right through the app. Everything after that was a nightmare.

American Home Shield is HORRIBLE, and I would never recommend this company! I'm canceling my membership and looking at different companies to use because they're awful. That experience was the worst, and I still am experiencing problems with leaking. It was never correctly taken care of. I've been with American Home Shield for almost two years and this was my third claim. The other ones were taken care of in a reasonable amount of time with skilled people, but this one was atrocious. There was no resolution, and I had to keep calling.

I've had this set for 16 years, so I know how it works. The washer, when it set the timer for 47 minutes, instead of saying 47, it would drop down to 40. So, that means I'm losing seven minutes of washing time. He said, “Well, what's wrong with that?” I said, “Okay. This ain't going too well.” But he chose to leave because he was angry, because where he parked, he should not have parked there. My washer and dryer are still not fixed. But I have gotten some good results with AHS. Like now, I'm still waiting. They're gonna try to give me a mixed-matched set. But my stuff matches, and I'm not willing to take a mixed-matched set. So this deal right now, I'm not happy with.

My most recent experience took a while, but got it done. The first two vendors that AHS used couldn't fix the refrigerator, and were both rude. The third one did, when AHS finally got a reputable service rep from Sears. The first tech came and tried to make a temporary fix, which did not work. He came back with a part. The part did not fix it. I called AHS back. They said they would have to send it to another vendor, which they did. He came out, and I had the appliance unplugged because it wasn't running. He closed the file, saying that there wasn't a problem, and left. I had to call and open the file back up again. That was when AHS sent the Sears guy out. He came out, ordered the parts, came back, fixed it, everything's fine.

The vendors get a phone call to come out, but nobody knows what the problem is. They come in not knowing enough information. AHS doesn't take enough information to communicate to the vendor. So, when the vendor comes in, it's almost like they are making a cold call, knocking on the door. I said, “It's a refrigerator.” They don't know any information, even though I tried to submit it to somebody. A phone call from a vendor asking for more information could give them more information in order to fix it.

I kind of pitched a little bit of a fit about it. When I called for the second ice maker, the guy had to order something. It was $100 to fix the ice maker, and then American Home Shield was gonna charge me another $100 to fix that broken bolt when it was one of the repairmen had broken off a year before. I had to have a lengthy conversation with them as to why we shouldn't have to pay that $100. I ended up not paying for that $100 to get the bolt fixed.

All of the contractors that came out were great and real nice. The first contractor for the first ice maker was awesome, and he fixed it right away. He knew what he was doing. My husband had more dealings with this guy that came out for the second ice maker, but he seemed very professional and knew what was going on. The repairmen seemed to know what they were doing, but trying to get through and talking to somebody at American Home Shield that you can actually understand is virtually impossible. I called American Home Shield for my claims and it was real hard to understand their representatives. They had such strong accents. They were pleasant. They weren't rude. I just couldn't understand them. Also, working with American Home Shield, we don't have any leeway at all on what time the contractors are gonna come to service us. It's between 12:00 and 6:00 or none at all.

I called back after a missed call and message, but the tech was too busy to talk. The next day, he was still too busy and said he didn’t know when they would come. He texted that they’d either be out last Friday or Saturday. On Monday, I called American Home Shield and they contacted him, and he said he would call to make the appointment. I haven’t heard from him yet, and it’s been about 10 days. So it’s not American Home Shield, it’s their contractor.

As far as the washer and dryer, the performance has been great. Hometown Appliance was great to work with and I liked them. The techs identified the issues and the parts were ordered. As soon as they came in, the appliance was repaired. Other than the dishwasher situation, American Home Shield has been flawless. They looked for people so I didn't have to. My previous warranty never had anyone who could come out here, so this has been very pleasant. I would describe my experience with American Home Shield as efficient.

I called back. All of this should be on recording because I kept calling and telling the supervisor for AHS what was happening. I'm tired of going back and forth with this because everybody keeps calling me about what's happening and nobody's doing anything about it. I've been dealing with this for months. I already told AHS that I'm not satisfied with this whole process.

When they finished, I asked them if they were gonna clean it or not. They said it was working, so they might not. I was like, "If you're not going to clean and then come back to the situation, what am I supposed to do?” They went outside for a while and they came. They spoke to their boss and they said they could clean it now. They pulled that thing and took it outside and cleaned it. So, when they left, it started overheating. It wasn't cooling down, and it was heating above 85.

I reported the issue to American Home Shield. So, the next morning, someone came back and he was asking me and I told him, "Well, this is the situation." When they came in, I did not touch anything, but the inside was overheating. I tried to turn on the AC and maybe it can cool down. Even though the AC was on, it never came down. So, that person came in and he also did something, but now the problem is solved.

The second call was for the same HVAC. Some of the electrical wires were blown out. So, an expert came in. He was good. He told me the wires weren't covered under the insurance. This year, we were in the middle of the cold and I didn't have any option in the house. So, I haven't been that satisfied with American Home Shield. If their third party recommends something, they need to let us talk to the insurance to see what it covers and doesn't cover.

I made the claim on a Thursday and the rep from American Home Shield said they would call within 24 hours. I told them I needed help on that day, and they said they would escalate that, only because I pushed back so hard. I’ve only had to do that one time. But at other times, they get it within 24 hours, as they tell you. Sometimes the contractor will call you, or American Home Shield will give you the phone number. They have a very bad reputation out there and I'm looking for another company to contract with.

I've been with American Home Shield for several years, and I've enjoyed the experience. I don’t have a lot of claims and I can go a whole year without having anything. But I’m one of those people who, when it rains, it pours, and when I called, they told me that American Home Shield doesn’t cover this or that. Out of the three claims I have, one was a sewer problem. I’ve been trying for two weeks to get a supervisor from the plumbing company to call me back, and they won’t. When they came out, they said they could snake the toilet, but if it was the pipe and they had to take the toilet off to get to it, American Home Shield wouldn’t cover that. I ended up paying out of pocket while the man was standing there.

I have a renter and we have AHS on three properties. I was going to get it for my mother, who’s 84, but I wouldn’t do it because it’s too much hassle. I want someone where I call them, they come out, and that’s it. I don’t want to go back and forth and argue about whether something is covered or not. A pipe is a pipe. Either you’re going to fix it or not. Also, there are language barriers with the individuals taking the calls that prevent them from understanding what you’re talking about. I can understand them and I speak other languages, but I’m not sure they understand what I’m explaining as the problem.

People should make sure that what they want covered is talked about explicitly when they sign up. Most people just get the warranty for the whole house because they worry that if they’re away, something like the plumbing is going to go bad. If they are going to get a contract and if they have specific scenarios they want covered, they should review that in the beginning so they’re clear on what’s covered, especially for something like a vacation home that’s far away. If someone says something is wrong, you can’t just have someone come in and fix it. It’s not that easy. But it wasn’t that way a couple of years ago with American Home Shield. Something has changed and it’s been a very different experience. It doesn’t feel like they’re there to help me.

American Home Shield always takes care of me. The price goes up every year though and it’s gotten to the point where they’re gonna price themselves out. I have old appliances, and I’d much rather get new ones instead of trying to fix them. Between the monthly charge and the $100 every time they come out, it’s a lot. I could probably get somebody to fix it on my own for cheaper than that. I have a new air conditioning unit, and eventually I’m gonna have new appliances. I don't know whether American Home Shield’s warranty is gonna be worth it or not. They're getting pricey.

When my refrigerator went out at Thanksgiving, I was without a refrigerator for weeks. I had to buy a small one just to tide me over until it was fixed. Part of the delay was waiting for parts, so it wasn’t entirely American Home Shield’s fault. But getting ahold of somebody and getting someone to come out was frustrating. The first company they sent didn’t know what they were doing, so they had to send another company, which delayed it even more. Once they finally got someone out and got the part, it was okay. Pricewise, it keeps going up, so if something goes wrong, it's worth it. But if nothing goes wrong, then it's not.

Nearly two weeks later, they finally came back out without contacting me and telling me anything about the status, what was going on, or when they would come out. They didn't tell me anything. They didn't come out with the switches or anything else, even though they were aware that something was going on. They didn't bring their basic materials out with them. AHS told me, "They already have it. They've been out once, so they'll call you." That was AHS's interaction with it all. Their customer service sucked. I've not had that problem before for years, but this time, it was aggravating, specifically because we had cold weather, and I had to get up and manually turn my heater off and on throughout the night.

If you purchase the right plan, you'll have coverage over your appliances and systems. If anything goes wrong, the warranty company will cover it. That doesn't mean that it will be free. It just means that paying for that coverage on an annual basis does reduce what you might have to pay if one of your systems goes down. It also allows you the opportunity to have the work done by tested and tried companies, where if you didn't have the warranty, you'd go with any company that you found. And you wouldn't know that they were reputable. AHS knows, or at least has been using these companies, so you can expect them to be reputable.

A contractor came out last week to take a look at a problem that I was having with the heating system. It would come on and keep the house at a certain level, but it would not getting to the 68 degrees that we set the thermostat. It stayed at 60 degrees. I submitted my claim for that online through American Home Shield's website. It was very simple. I got the name of the company that it had been assigned to. I also got a phone number for the contractor. AHS let me know that someone would contact me. They contacted me the next day, which was a Saturday. I was very grateful for that because it was very cold. I thought they would have to wait until Monday to at least reach out but they got back to me quickly.

They contacted me via text, which was good because it was a Saturday and I didn't really care to be on the phone. They asked me a bit more about the issues. I explained that the home wasn't warming up. And they asked if they could come out on Monday and gave me a window. I asked if they could give me a bit of a heads-up before they arrive so I could either make sure the tenant was there, and if the tenant wasn't there, I could shoot over there myself.

On Monday morning, they came within the window they gave me. They did give me a bit of a heads-up to let me know when they were coming so I could confirm with the tenant that he was home. They said that there was a sensor in the unit in the furnace that was dirty so it didn't functioning properly. It would stop the unit before it could go all the way up to the temperature that we set the thermostat. They cleaned it out immediately. The unit has been back to heating the way it's supposed to for over a week.

Basically, you are paying for warranty on paper. When it is time to use what you pay for, you will get denied. I am not sure if any other company is better but I would stay away from the AHS. I was planning to cancel the contract after the bad experience but we were in the midst of selling our old house and work got busy. It slipped my mind. I was just reminded by their service rep when it was time to renew, and that audacity pissed me off that I wanted to cancel my plan and get the refund on the remaining 22 days.

When I called their customer service, I was again tossed around, and finally, when I reached the Member Resolution Dept, I was told that I cannot cancel within the last month of the annual contract, and if I do, they will assess a $50 cancellation fee. I am pissed about the poor service that I asked for a written explanation on the reason for my claim denial earlier, and I will escalate this further so that other customers may not suffer from similar mistreatment.

We got online with the virtual assistant. He was actually very helpful, walked us through some things, and took a lot of notes, and like virtual pictures. And he said, “I'm gonna give you some things to do that’ll make sure you have heat,” because there was a winter storm happening at the same time. He said, “We're gonna give you some things to make sure you have heat.” He saud he was taking notes and that he would put them in there. He also said, “But you do need to put in a service request.” Then they sent out this one contractor. He doesn't come in. We asked him about the notes. He just said, “I'm just here to make sure you have heat.” He took a picture of our furnace and he walked away. Never came back inside the house. They left. So, we followed up with American Home Shield. We told them, “Hey, what's going on? We still know we have this situation that the virtual advisor gave us. But he told us this is a temporary thing.”

The people you get when you call about the service requests are not that informed. So, then you have to escalate it, and then you got to wait for somebody to call you back to escalate once you escalate it. Sometimes they call you back, and sometimes they don't. Two weeks went by and we finally called them back. We get a gentleman on the phone. We had to escalate the call again. We get him on the phone. He was like, “Oh, this is crazy. This should have never happened.” He was very apologetic. He said, “We wanna send out another company.” So, then they sent out another company.

The company came out and they were very nice. They told us that they don't work on this type of furnace. So, we keep referring back to this virtual person. We told him, “Well, he put all this information in the notes so you would know what the problem is.” He said, “No. We don't get those. We don't know.” So, now we're still dealing with the same thing. We're a month into it now. So, we're a month into it. Fortunately, everything he did kept us with heat because it's winter where we are. It's very cold. So, we've had snow and freezing temperatures. So, everything he gave us has held on.

We called back again. We wait a couple of days. We call back again. Every time you call back, you get the same people, entry-level people. Then they go through this whole spiel that they do and then you have to escalate it. The third time we're escalating it, we get a young lady on the phone. We told them that we still haven't got our furnace fixed. So, she said, “We're gonna send out another company who specifically can work on your furnace.” We then said, “Okay. Why didn't that happen the first time?” Right now, I'm literally shopping for another company this weekend because I'm so upset about this.

As far as American Home Shield, we had it a long time ago, and they were awesome. I didn't get it renewed, but then, we got it back on. What I like most about them is they come right out. What do I like the least about it is their price because I have two contracts with them. It's about $50 a month, and I think it’s expensive. Other than that, I'd tell others that they need to get AHS to cover cost because when something breaks, it's going to be expensive.

I called American Home Shield after about a week, and I told them, “Hey, what's the next step on this? The tech said that I was going to be hearing from you all about options.” They said, “Oh, no. It says on our end here that parts are being ordered for repair.” So I said, “No, that's not what the tech told me. The tech never said anything about parts. He was literally here for five minutes and said that the whole thing had to be junked because it wasn't worth fixing.” But they told me that was not what they had there.

I had to call SRL back and tell them, “Can y'all call American Home Shield and tell them that there's an error in this somewhere, because you're telling me it needs to be replaced, and they're telling me it's going to be fixed.” So they called American Home Shield and within an hour, I got a message from American Home Shield saying that my claim was being processed. Shortly after that, I got the email giving me options on replacing the washing machine.

After another week, I called American Home Shield and asked, “Hey, what's going on? Why have I not heard anything back yet?” They said, “Oh, we sent you an email.” So I checked, and there was the email. I thought I was going to get a call. I went through the process and chose a gift card, and they're going to be sending that to me in a couple of days. But the communication was not good on the whole thing. I had made a claim before, and it all went great, and it went exactly as they told me it would.

American Home Shield is a fine service, but you just need to follow up if you don't hear anything back too quick. I have an app now and I have a webpage that I can log into that shows my stuff, but it doesn't really give helpful information. When you make a claim, there's not really that much information about it. It just goes from open to closed, and there's not really a process. If American Home Shield had a log there that says, “The tech called us at this time. We processed this at this time. We did this,” that would be more helpful to the clients who are using the service. Communication is important. So, if they had communicated better, I would be happier. The techs who come out tend to do a good job. I've never had somebody come out who didn't do a good job on their stuff. I've always been satisfied with the people that American Home Shield sends out.

I had a unit that I had to put in because it broke down, but AHS refused to pay me. They were willing to pay me up to $2,000 if I went with a company they provided. But I did a review on the company that they had provided and they had poor reviews. So, I went with a different company. They chose not to pay me, and I was disappointed with that. I've had AHS forever, and I feel we should have an option of who we choose to pick because we pay out thousands of dollars.

I've never had a problem with AHS. They went through with my water heater, which was fine. It was fixed. But I also had a plumbing issue that they weren't able to fix on their end because it belonged to the city of Lubbock. So, I went through the City of Lubbock and they paid some of it, and I had to pay $1,000 back. I wasn't reimbursed for that. When I need it and being that I pay for it, I'd like to get some type of reimbursement. I haven't had that happen.

They want me to touch the dryer, take out the tray, and remove the washer. But I cannot take out the tray. I said that. They canceled it on me. And I have to move the washer from the tray and send the picture. And then they came back after a week. That was a hassle. They want all four sides of the washer clear of anything. There's a dryer next to it. Then they want me to take out the tray. There's a tray underneath the washer. I can't even take it out. I tried, but it's stuck or attached with something. But we're able to move it in front of it. It's hard to work with that.

When the guy came in, he brought a valve and then another part. He put them in, and he tried it. Then nothing changed. Same thing, broken, doesn't take any water. He tried the hose without connecting it with the machine. The hose brought water. Then he said, well, the part he thought was broken, it's not working. So, I need a new washer. I picked the washer and then the company I got sent to or I got emailed to, Whirlpool, they just gave me Friday morning appointment to come and change the washer. I had a question about that, and I called the company yesterday. I cannot get hold of them because it said the same thing. I need to clear everything around the machine or take out even the machine. But on the description on my side, it said, “Delivery standard. An installation company. And remove and haul away.” I can see that, if that's the correct thing. So, I don't need to move anything then.

It was easy to request service with American Home Shield, and they got me right away with the service provider. But after I got connected to the service provider, it took like a month. Now, it's already a month now since the machine broke up. We have to go to a laundromat now to wash clothes. It’s like a month just because I don't know what. They told me they ordered parts. After a week, I heard there was stuff around the machine. If that is not moving or the machine itself moving, we could not come and see. I called American Home Shield, and the lady told me that's what they say. I told them that I can move around everything, but not the tray. They want the tray out. That's what she told me. I tried. I couldn't even take it out. I told them. But I moved the machine. She asked me to send the picture to a phone number she gave me. I did send it.

Next day, they said that the services were done and they fixed it. But they were not even there. I had to call back again. They were not even here yet. I was still waiting for them to bring the part, and then they reestablished the service. They requested another part again, and then he came back after a week. When he came back out, hefixed it. It was all good when American Home Shield connected me with the service provider. But I don’t like the service providers.

American Home Shield sent somebody else but a different technician. The new plumber said, "No. We just need to get the right thing to extend it. And you don't need construction or anything." The first time they ordered it, the tech said somebody ordered the wrong color. The next time, he said he ordered it. When they first came, he sent me his number. He called from his number, and said to contact him if I had any issues. When I got home that evening, I sent him a message. I said, "Just asking if next time you guys come out, can you guys turn the light out because my light was on all day?" He never responded. He came back out after he ordered the parts that he said they needed. I was at work so I let them in the house by unlocking the door for them. When I got home that day, the box was thrown in the bathroom and the pieces were not even on my tub. He didn't call me back. They sent in whatever needed to be sent in.

I got an email saying that $300 more is needed. The last communication I had, he said nothing would be an issue. I wouldn't need any construction. So, I called the contractor. I said to the lady, "I'm trying to find out what's going on. Now I'm getting an email saying I need construction again when I was clearly told that wasn't gonna be the case. And also, my water heater in the bathroom is not getting hot." But it's hot in my other areas. I have to turn on the heater in my bathroom for my kids' water to get hot. That wasn't the problem before they came. She said, "Okay, I'm gonna get them to call you." I've been calling three days, still no one has called me back. How is it done and I still have these issues? It's not like an immediate urgency for AHS and they are washing their hands off it.

Having American Home Shield is a peace of mind thing. We got all LG appliances. We bought our washer and dryer brand new. We bought our townhouse here. Our furnace and air conditioner are three years old. I told my family about what happened, how everything turned out and how great the service was. I said, “You guys ought to call them.”

American Home Shield usually helps, but it's the people that they have coming out that are no good. They need better quality companies that work for them. What I like about them is their promptness and their coverage of what they cover. I do recommend them, but you have to stay on them to get something fixed. If they send somebody else out, you just call back and tell them you don't want that company and you want somebody else to come out.

When they came back, the dude cut himself. He bled all over my kitchen and didn't say anything. My wife went in the living room after he left and saw blood all over a brand-new rug she just bought. My wife tried to call to let the company know but nobody answered. He did fix the microwave, which was a good thing. But it was like a circus trying to get it done.

We've been with American Home Shield for quite a few years now and that was the first time I ever had that issue with anybody. Usually, they're pretty good about somebody getting over there, like when my air conditioner had problems. The coverage was good. I had to just pay my deductible and everything else was covered.

I've had American Home Shield for a long time, and the communication is great. They let you know who's assigned almost immediately and then they'll be contacting you. I would recommend them. I would let others know how easy it is to do a claim. You do have to pay your fee, but you don't have to pay anything extra. Parts are included. It's great. I would never not have a home warranty.

In December, we filed another claim against this microwave which meant we had to pay a second $100 fee, and they missed the appointment for the 17th, the 24th, and the 31st. These are appointments that they scheduled. They didn't show up. When they finally showed up in January, they have come out twice and ordered parts. Two weeks ago, when the guy came out, he put parts in the microwave that he or one of the other ones had ordered. When he put the parts in before he even checked the microwave, he went ahead and closed the ticket while standing in my house with my dad.

When he closed the ticket, he called me and said, “By the way, the microwave is not working. I thought it was working. You'll have to call American Home Shield and open the ticket back up.” I said, “Why do I have to do that? You close the ticket out.” We went back and forth about that. I called AHS back again to reopen this ticket, so they reopened it, and they contractor is supposed to come tomorrow. But the problem with coming tomorrow is this guy didn't order the parts. That means when they come tomorrow, all they will do is order more parts, and we will do the same thing all over again. This has been an awful experience. I told AHS, “Y'all are gonna be the ones that caused me to change companies, because I'm not doing this. This is crazy, and I never had to do this before.” Pick another company.

I got the company’s number and tried calling, but when I called, no one answered. They had an AI system. I also called American Home Shield, and the person I spoke to said he would try to help me out, but I didn’t hear anything back. It’s just been frustrating. I usually don’t have any issues with this. When I need something, I can call American Home Shield and put a ticket online. It usually gets taken care of.

The communication between American Home Shield and the companies can be better, and they can make sure that everything is aligned. Because of that breakdown in communication, as the customer, I was left out in the rain just by myself. It made me upset that I did everything I was supposed to do and I did not get what I paid for. They didn’t bring the people out here. But American Home Shield is a good program and it’s not too expensive. If people need it, they can use it.

I am happy with the technicians, though I've had some experiences that I've been less than enthralled with. But Supreme Plumbing has always been a good entity when they've been sent to my home. There was one set of people that I was less than impressed with because they were pushing sales and were way overpriced. But for the most part, the appliance people have always been good experiences. I have recommended American Home Shield to a friend, and they are with the company.