American Home Shield Reviews

We have been without a working refrigerator for over three weeks as of Christmas. We were informed the required repair part will not be available for an additional three to four months. Despite this delay, American Home Shield refuses to replace the unit, forcing a family of four to go without a refrigerator for four to five months, which is unreasonable for an essential appliance.

American Home Shield offered only $150 toward renting a refrigerator, which does not cover months of rental, or $450 for the part, which is far below replacement cost. This would be the third repair attempt. The first two attempts failed, and there is no assurance this repair will resolve the issue. American Home Shield accepted payment but refuses to resolve the claim within a reasonable timeframe, appearing to violate the contract. During a call with an escalation supervisor on 12/31/25, the supervisor was unprofessional and disconnected the call.

But you don't find out this warranty repair (and any other warranty repair ever conceived) isn't covered until everything is done and they deny your claim. then they send you a bill for Collections if you don't pay the cost to FILE a claim with them (EVEN THOUGH THEY DIDN'T FIX ANYTHING BUT RATHER SENT OUT SUB-PAR WORKERS AND MADE THE PROBLEM WORSE). What a scam. How are these people still in Business? DON'T WASTE YOUR MONEY!!! TOTAL SCAM.

Then the final straw was after being called numerous times to schedule them to come fix the issue I was berated and threatened by the plumbing company. I was told “I hope your house doesn’t burn down since we didn’t do the work” and if someone from the city came I would be in trouble if the person didn’t install it properly. They also contacted the water utility and reported that my water pressure was too high, so I now have to install a part on my meter that cost $600 plus whatever the time to install costs. Bottom line, I canceled my warranty. Any company that would contract with a shady company like the one they sent has no morals and isn’t looking out for their customers.

What I like best about American Home Shield is that they take my order easily online. They're reasonably quick on appliances and things that are not urgent so I'm altogether pretty happy with that. The thing that needs improving is things like HVAC work. When I've had air conditioner problems, the experience has not been very good. The summer before this last one, we needed service but it took us weeks to get it done. When it's 100 degrees outside, you need something a little faster. However, American Home Shield had trouble finding a vendor to work with them. We ended up eventually finding our own vendor then American Home Shield paid them.

I had needed work on a hot water heater and it took quite a while to get that done as well. It looked like it was about to bust out on the seams but it took American Home Shield quite a while to find somebody that would do that. I was very concerned I was gonna have a major mess all over my basement before they found somebody. Other than those, I have told friends of mine that don't have a home warranty program that they ought to look at American Home Shield because it's been valuable to me. I've also heard from contractors I've used that American Home Shield is the best they work with and that they find them to be the best for the customer.

American Home Shield's customer service is good. Sometimes with some of them, the language barrier is off but at the end, they still try their best. They're okay in trying to find the right contractors, but they're not okay in terms of getting the right contractors. Sometimes these owners act as if they don't care. They get out of control in terms of how they speak to people.

There was one other claim we put in for plumbing. The first plumbing company AHS sent out came out three times. They never really got the issue resolved. They told us that our toilet seat was broken. I refuted that claim and asked AHS to send out different plumber for a second look.

The second plumber came in and did his magic. He didn't say that our toilet was bad, and whatever he did seems to have resolved the issue. It's been two weeks since and we haven't had any backup with that toilet.

American Home Shield have a little bit of work to do with the quality of technicians. We've already made them aware of our concern and dissatisfaction on several occasions.

American Home Shield raised our rates recently and it was an unnecessarily large amount of money. We briefly canceled the service because of that, and we came back. It didn't make any sense. When it comes to what's going on in the country with the tariffs, everyone charges more for this and that. A service-oriented industry such as AHS doesn't merit having the tariffs affected. But that's the only gripe we had.

Based on the old $75 co-pay, if my stove broke, I can go out and buy a new one for $100, or if I'm covered under AHS, pay my $75, and they come and put another stove in. That's what we did originally. We had an electric stove here, which the coils were not even, and it was very dangerous because the pot would slide off of the burner onto the floor. So, we picked up another stove after AHs helped us. We brag about the services we got. That's how we sell the service.

The tech had to come three times. When he came to my house the second time, he was like, "I don't know why I'm here. I put a note in that said, if you call back, to make sure we ordered the part because we know what we have to do. This is a wasted trip." He came back within two days and it took him less than 10 minutes to fix the issue. AirMax just hadn't contacted me. They could have just said that they missed the order, but they were trying to say I wasn't responsive to them while I was just waiting for them to contact me. As far as American Home Shield, they did fine. They were calling me every day telling me what was supposed to happen.

I've been with American Home Shield for a while and I never had any problems. Plus, I'm on a fixed income and they got my payments down to where I can handle it. I talked to them before about letting the policy go and they lowered my payments so I was able to keep them. I understand that I have to pay the $100 for someone to come out. The only thing I didn't like one time was when I was dealing with my washing machine. I had to turn the child lock thing on some kind of way and I didn't know it. It only took the technician five minutes to undo it and I felt like that $100 was a waste when someone could've told me over the phone how to do it.

I wanted a maintenance checkup on the system but it ended up being a complicated process where the contractor did not end up doing maintenance. They said they couldn't do it because there was nothing wrong with the system reported. The contractor said it had to be an emergency thing where it wasn't working. I called back to American Home Shield and they said I have a 30-day notice to see If there was any emergency. Otherwise, the charge of $125 still took. There should be more notice reiterating that I'm not allowed for just general maintenance checkup. It has to be an emergency checkup. I had one plumber come out. I thought the flow of the toilet wasn't working well and the plumber said there was nothing wrong. Maybe what I could do better is not overreact to the difference between general maintenance and emergency.

Right now, I have a plumbing claim, and the technician was supposed to come today between 12 and 5. But the technician is sick, which I understand, and the repair must be rescheduled. The problem is that I’m traveling, so now I have to wait until the 8th. There’s no one else available to take his place, and this company is coming from over an hour away. My concern is more about who AHS contracts with.

I pay for the more expensive plan, which covers more, but I just think the deductible is too high. I don't really wanna use it because I'm already paying $100 a month and another's $125 whenever something happens. I think the monthly amount that I'm paying should be lower. I can go with the cheaper plan and I wouldn't be as dissatisfied.

And when you speak with them, you're getting a foreign person who says he's in escalation, and that they’ll call you back. I feel scammed, really. But I've had other contractors come for other things, and that seems to be okay.

My stove went out in the middle of November, and I still haven't got it in. American Home Shield keeps pushing the delivery date back. It's going on two months, and I don't have the stove. I can't have a family get-together for the holidays if I don't have a stove to cook on. I missed Thanksgiving and Christmas at my house, because I was supposed to have a planned get-together. We won't be able to have a New Year's cooking at my house. I'm supposed to not get my stove until the 10th.

I had another company before and they didn't have people in our area to take care of the problems. I had to find my own service people even though I had a service contract with them. So I went back to American Home Shield because they have enough service people to deal with for any different issue that I have. It was good. I would recommend friends get American Home Shield for themselves.

I’ve had American Home Shield for a long time and my experience has been positive. When you put in the claim online, they're quick to get someone to call you or communicate through email or text. They let me know they’ve received the claim and are working on it. They’ve been good about communication, and I’ve never had an issue where they said something wasn’t covered. They come out, identify the problem, confirm it’s covered, and it’s a done deal.

American Home Shield also didn't do their job the first time for Ninja. They found another company, and that other company was unassigned from my order then they assigned Ninja 10 days later. I had to call Ninja and they said they needed an order number. I found out that my order had a number, and I called them back. They said American Home Shield had to call them to give them the order number. The communication was not good. I'm disappointed at American Home Shield. It's too much paperwork and bureaucracy. Their contractors are not responsive. American Home Shield just finds someone that can come out here an hour and a half from where they are. That makes them uncomfortable, and it makes me uncomfortable because they don't want to cooperate.

I submit claims by phone but every time I call, I get agents from overseas and there’s a language barrier. They’re not courteous and a lot of the time, we’re left to figure things out on our own. It comes down to whatever their technician says. If the tech says no, then they’re not going to do it. If I want a second opinion, I have to pay for it myself.

I paid to get something fixed, and I got lies to my face several times. When I had an issue with my toilet upstairs, AHS sent out a company called Alpha Plumbing. My toilet was loose and the repair guy said it needed to be replaced. So, he took my toilet off, called American Home Shield and told me it was not covered because I didn't have an O-ring on my toilet. But there's one. He lied to American Home Shield and they won't warranty the toilet. But if I was willing to pay him $400 on that day, I would get a new toilet. So, it's not only American Home Shield. It's the contractors they use, too. They're shady.

Filing a claim was simple because I could figure out quickly that nobody was going to be able to help me. The garage door people were fine, but they tried to upsell me and the icemaker tech that sent out was very no-nonsense. He did his job and left.

I was going to use them again for a drain but I couldn't book anyone until Monday because they didn't work with anyone who would come over the weekend. It’s not efficient. When I went to cancel, it was a hassle. I can't do it online. You have to call during their hours which I work so I had to get up early one day and do it. The person I talked to couldn't cancel me. She had to send me to some other department. She really tried to get me to stay, lower my price, the next job was free.

It took me 15 minutes to say I didn’t want this anymore. I did not like at all. I had tried to cancel a year before but they talked me out of it. This time, it was hands down the hardest thing I've ever had to cancel. They always raise my price every year but it wasn't worth my time or my money.

Filing a claim with American Home Shield hasn't been a problem at all. I just go online, access my account and request for service. It has a little algorithm of what the issue is, such as electrical or plumbing, and it seems to pop up with the contractor right away. I often call them before they call me as it's easier to schedule an appointment that way.

I've maintained having American Home Shield for going on 20 years. It was on the house when I bought it in 2006. At that point, I didn't know how long I would live in the house, but I knew to maintain a warranty because that would make the house more desirable in a sale. American Home Shield has been a great warranty. Most years than not, it pays for itself. I also have had the good fortune of meeting some good contractors who've done some non-warranty work in my house. That helps, too. The contractors American Home Shield sends are professional ones. They call when they are on their way and are here at the time of the repairs. Before the pandemic, I may have had trouble with one or two contractors. But other than that, they know what they're doing. They're helpful, polite, and clean. There have been glitches here and there, but overall, it's been a very streamlined process working with American Home Shield

When the technician left, he lied to his manager. He told him there was nothing wrong with the machine. They sent an email and they declined the service. When I called the contractor to complain about his employee, she told me, “Send me a video.” I sent her the video for the machine. She told me I was right. I still have the message from her when she said their employee made a mistake when he lied saying there was no problem with the machine. American Home Shield has to know who to recommend to send. I read the review for the first company and nobody was happy with it.

We called American Home Shield and I didn't talk to a person. There was a machine. They sent me a different company for a second opinion. The company responded in less than 24 hours. They came and found the same problem. In a few days, the part was sent and they set an appointment again. They came and they fixed the washing machine. It was good service.

As far as American Home Shield, I've been paying for them for a while, and I have never used them before. I thought I was just throwing my money away. I pay them a monthly fee, but I have to pay money upfront for somebody to come out. I guess that's just the way the business operates. If anything else happens again, I'll definitely use them again. I was satisfied with them and I'd recommend them to a friend.

I was unhappy to think that after three calls, techs coming out, and they're replacing this, replacing that, and it kept going on. Finally, American Home Shield junked the washing machine, and I got a new one. But I was very unhappy that they kept going back. They suggested that, "If you do get a second opinion, then you'll have to pay for that." I pay them too much money in my annual premium, and $100 a call for them to tell me that to get a second person out here, I would have to pay for when they are the ones who send the doggone companies.

I didn't have to pay any money for the machine and for the second company to come out. But I was disappointed because of this, not that the agent was doing anything wrong. They're doing what they're trained to do. Whether what they're trying to do pleases the client or customer is another story. But the one woman said to me, "This one is really our best company to come." I felt badly to think, "Why in the hell didn't you send your best company the first time around?" When she went on to say that the first company they sent had limited capacity compared to the company that they're now sending out.

They felt that company was sufficient for the job, but it wasn't. And to think that they would charge me after not sending their A team, I don't think so. I did not call them on any accounts for so long, not that it hurt them, because they get my monthly premium, and it's no lost revenue to them, but I was that unhappy that I wasn't comfortable to think they're gonna send out the best that they have. I got past it.

I pay $700 a year. When I think about that, and if I have four calls in the year, it's another, $400 max. 1,100 bucks. When I look at what I can get with other vendors that I've used over time, I'm now of the mind that I'm not persuaded that I need to pay this kind of money annually for services that I need. I have up to $4,000 allowance on appliances and something about coolant. But I'm not convinced that it is worth it now because of some of the packages I can get with the plumbing and electrical company that I used before AHS. We bought a new AC a few years ago, and they have some arrangements. I partner with AHS that you all come out once a year for my HVAC cleaning. I have a little thing with the company who manufactured the system, where they come once a year.

I get the cleaning twice a year, and I'm happy. But I'm not sure that I need to keep a $700 a year relationship with AHS to accomplish that when it costs me so much less to get one cleaning from the other place complimentary. Well, it isn't complimentary. I pay for it. But because of the HVAC with AHS, that twice a year was nice. But their plan to give me twice a year cleaning is way less than the 700 I pay to have the partnership that gets me to.

I'm not sure I'm gonna renew, but not because I'm unhappy or angry at AHS, it's just when I look at the numbers, persuaded that it's going to be to my economic advantage. And now that I'm a widower, there's less income stream. I don't know that I can afford to easily keep paying the $700 plus $100 a hit. It's not working for me as well numerically, but it can be a very good thing for people who aren't in the circumstance that I am.

I am not happy with the company at all, and I've been with them for 10 years. As soon as my contract's up, I'm dropping them because they have turned into a scamming company. Five years ago, they were excellent. I had 10 people who signed up for the company over the last couple of years. Now they're not the same company. I will tell people not to use them. Even the companies they use are crap now. They don't even pull inspections. Once they found out an inspector was coming, they came out again because they said they had to fix things before the inspector comes.

I had to have something reassigned to NexGen because the repair company that they auto assigned couldn't get me in for over a week. When I called to have it changed, I had to go through multiple escalations and it's ridiculous. The only reason why I stay with American Home Shield even with it offshore is they're one of the most reputable companies and I know I'm not going to have my premium go to nothing like I had when I left them one other time and went to a smaller company and they went belly up. I had paid all in full. I was out the money.

I got a separate claim with my dishwasher. I wanted to put the sink faucet with it, but I still had to pay American Home Shield twice. The contractor found the leak, but they had to go and come back another time. The jury is still out on the dishwasher too. The technician said there's something going on with the panel and it has to be replaced. He said that's common. He's supposed to be bringing it back. So, I don't wanna pre-judge it.

It's too early to rate the warranty now but so far, so good. The technicians have been okay.

Coincidentally, there was another garage repair company in the neighborhood, and I had him come over. He wasn't gonna touch it because he wanted to make sure that he didn't null and void any warranty work that this garage company did. I did the same thing with him. I just opened and closed the door a couple of times. His recommendation is to call the tech back and tell him to do a reset on it.

I had an icemaker issue, and the technician from Kings Appliance put a new icemaker in. He said it's gonna be late that afternoon before it'll start making ice. And he said that if I have any issues, to call him. Well, the next morning, I had to call and leave a message on his voicemail, but I told him not to worry about it till after Christmas because I'm gonna be in and out with family. So, I expect I'd hear from him today. But he did a super job. He was very nice and friendly.

We had a free service for our heating from American Home Shield. We also had them come out for rooftop deck lights that weren’t working and to look at high-pitched beeping noises in the refrigerator. All three contractors were very good. The HVAC guy just checked the heating and said it’s clean and maintained well. The refrigerator guy looked everything over, did some work, and the noises went down a bit. The electrician took longer trying to diagnose the issue and was not able to fix it. He said if we want to fix it ourselves, it costs $1,800. Though he wasn't able to fix it, he was able to diagnose it, so he was good.

My recent claim was about my refrigerator, and Sears came out about six times and still hasn't fixed it. I don't know why it takes that long to fix a basic refrigerator. Currently, I feel it's still not fixed. And they're supposed to be looking at replacement, and nothing is happening. So, that's one of my negative experiences with them.

Nobody in the Sears side was reachable by phone, even AHS were unable to reach them. A big frustration I had with AHS is that everybody I talked to would simply read the script that they had in front of them, but they were never able to resolve anything. They kept saying they were gonna contact Sears to get their diagnostic report. Nobody was able to follow through on any of that. It took four months to complete that repair. It went out in the summer, and where I live, the summers are very hot.

I went out and bought a new refrigerator after learning it would take four visits. I tried to use my camping cooler, but I realized I couldn’t keep using ice and minimum amount of food. And during that time, I lost all the food that was in the refrigerator. I wouldn't say it's 100% fixed, but I'm tired of dealing with AHS. I've been a customer for 10 years. My experience with AHS has been very poor, with a lot of room for improvement.

AHS sometimes sends people out who does the repairs quickly and appropriately. However, they don't have people often available on weekends when things go to hell in a hand basket. AHS has done a lot of stuff right over the years. We've had a fight with them over a number of things. But my recent experience left a poor taste in my mouth. I may end up renewing just because I don't wanna go shopping for an appliance repairman when the refrigerator goes bad. It saves me the hassle of trying to find a carpenter, an electrician, a plumber, or an appliance repairman, at the last minute when things go south.

A few years ago, I had issues with my dishwasher. AHS sent a guy out who ended up replacing the printed circuit board and other things. It took him four visits to get it working fine and it has been working fine since. There was no hassle with AHS about that. A backed up toilet was my most recent claim. It happened on a Saturday afternoon, and AHS couldn't find anybody who could come out, which created great problems in half of my house because things started backing up onto the floor. Fortunately, I had another toilet on the far end of the house that still worked. AHS finally said they could have somebody come on Tuesday. A guy came out but he wasn't able to get it through the shower drain. He also said he had to get permission to do more. Four days later, AHS called me and said, "We have to pull the toilet, but we're not gonna pay for it. You're gonna have to pay if you want your stuff done."

I was over a barrel and paid large sums of money out of pocket to have the toilet pulled and the line unclogged. It cost me $100 to AHS plus $450 to the plumber, which is almost as much as I pay annually for my AHS insurance. It was not a satisfactory encounter. The plumber they sent out was a subcontractor. They have a contractor with some company who had some kid working for them, who was capable, pleasant and did his work well. But I was not pleased with them not wanting to pay for the repairs.

I haven't had many claims, but from what I've seen so far, I like that the things that I may need repairing in the future are on American Home Shield's list. However, there's room for improvement. If I'm putting in a claim for my oven, and some other appliance needed to be fixed within the time of me putting in the claim, the service person can't take a look at it without me having to pay another 125 for that.

We had to call American Home Shield back and they sent a new contractor. They said it needed a part. It took seven to five business days to order that part. They went and got the part, tried to put it in just last week, then found out the part wasn't an issue. It's another part that they need and they're putting in an expedited order. American Home Shield has been working with us and I have no issues against them. However, if they’re sending out a provider who didn't give us good service, then that's not a provider they should recommend to come back out to our home.

Most of American Home Shield’s contractors do subpar jobs. I’ve got to call now and have another person come out and replace my kitchen sink faucet. The contractor who did it before put something where it won't even turn between both sinks. It’s ridiculous. The vendors are horrible, and they bring American Home Shield down. I already told them that they don’t do a good job with their vendors. They need to do better with them and the service they give. I don’t know how many vendors are on my "do-not-send-back-to-my-house" list. One is the plumber that came out to do a re-fix. If you can’t determine that a stack has a clog in it, don’t come back to my house. When you turn around and have to re-spend money for money you’ve been spending already, it’s ridiculous. I’m not happy with the services at all.

I would now like to cancel the plan because it is worth nothing to me if they cannot find service people in our area. I have not been able to reach anyone to do that. It is not an option when you call. I am more than frustrated. You really need to look at the areas they cover and speak to people in your area to see if they cover things. I feel the representative who gave me the incorrect information lied to me just to get me to buy the warranty. I am in the process of trying to cancel the plan if I can ever talk to a real person who understands what I need to do.

I asked the technician when they were going to fix it and I was told that they needed to get to the office and get it back to me. Unfortunately, another week came and I didn't hear back. So I called American Home Shield and told them, "You know what? I don't want to get any service from you guys. Just give me back my money, $125, I pay for the service. I'm just going to replace the cooktop and buy another one. Because I cannot wait forever you guys show up and fix it." Then they told me, unfortunately, they couldn't give me back my $125 because a technician already showed up.

American Home Shield told me that they could do a buyout and said, "Let us to be in touch with the company, whoever they came, and see how much it's going to cost to fix. And most likely, we can pay you that amount." But I never heard back from American Home Shield. I called again and then they said they didn't get the estimate from the company. I said, "Okay. Let me know when you guys get it."

I waited another two weeks. I called last week and the lady said, "Nothing has happened. And stay on the line and I'm gonna try to call to the company and see what's going on." Unfortunately, the line got cut and I didn't hear back from them. I don't know where I am. I just told them, "You know what? Just give me back my $125." My experience with American Home Shield is a waste of time and money. If something comes urgent, they need to fix it.

A heavily clogged outflow main drain pipe was found by diagnostic fiber optic procedure and subsequently removed. The issue we had experienced was resolved AT OUR EXPENSE. The AHS agent with whom we had been having repeated conversations was so informed but STILL refused to reimburse us for this expense or even the amount of the deductible we spent for this horrible AHS service. He was always friendly but completely useless. AMERICAN HOME SHIELD INSURANCE is a scam. Save money spent on AHS lies and broken promises for those repairs that you may still find in your home purchase even after due diligence in repurchase home inspection.

About three days later, I called and they told me that I needed to call Samsung because it was under warranty. I called Samsung and they said, "No, it's not under warranty. It was built in 2009. It has a 10-year warranty." So I called American Home Shield and they said they would call Accord back and get things moving. Then Accord called me and said, "Okay, we're making an appointment for another week or five days." The appointment was six days later.

I had to drive another 126 miles back to my place to meet with this guy. When the guy showed up at the door, he looked at the refrigerator and said, "So what's the problem?" I told him, "It's dead. The motor doesn't go on. It's hot. It's not cold." Then he said, "Oh, well, nobody told me that." I asked him, "Well, don't you have a compressor to put in here?" But he said, "I don't know anything about any compressor." I told him that I drove a long way to get there expecting him to fix this thing that day. But he said, "Well, I don't know what to tell you, but I don't have a compressor with me. There's nothing more I can do." They called this a follow-up evaluation but he didn't know anything about what the first guy had done. If there were ever notes written as to what happened the first time, he had not looked at them.

I called back American Home Shield and they told me, "We're going to assign another company." I said, "Why?" The rep said, "Well, apparently, Accord doesn't work on Samsung refrigerators." So I replied, "Just hold it a minute. On day one, you asked me what the make and model and all the rest of that information was, and then I called Accord and Accord verified they had the authorization to send out their man. And I sent them the information. I told them it was a Samsung. I sent them the serial number and all the rest of this. Now you're telling me that Accord doesn't work on Samsung. I got to get a special outfit that works on Samsung."

This claim has been going around and around for over a month now. I've had no refrigerator in that property. I've been driving back and forth and back and forth to try to get this done. The third man came out from this new company. They're Samsung specialists, apparently. The guy looked at the thing and said, "It's not your compressor, it's the circuit board. So we have to, once again, get authorization and American Home Shield will order." They told me that American Home Shield would get the part, contact this company, and they would get the part, and then they'd come out and do it. They told me to call back in 48 hours and find out the status. That was over a week ago. They're telling me that they're waiting for American Home Shield to get the parts to them. So here I am just sitting and waiting again.

The problem is that this costs me $72 every time I drive out there back and forth. It's 250 miles round trip just to go out there for a guy to look at me and say, "I don't know what I'm doing here. What am I supposed to fix?" I don't believe that Accord can't fix a Samsung refrigerator. American Home Shield just decided that enough was enough and they better get somebody else because two strikes and you're out. They refunded the $125 service fee as some form of compensation for causing me to have a rather large pain in my rear end, for all of the aggravation I'm going through.

I've been with American Home Shield since the 1980s and they've always been able to get things done for me. So I don't have any problem with American Home Shield as a company. This is one of those ridiculous things that is just ridiculous. I've had a few issues along the way, and sometimes it's taken longer than you would think. But I never, ever thought it was American Home Shield's problem. I'm just trying to look here. They've been pretty satisfactory. But I would tell people today to look around. There are other companies available now that are not as expensive. I started out at $40 for a service fee and now, it's 125. Everything's gone up.

The roof leaked in two spots, and in one spot, it actually brought down the ceiling in the living room. The contractor was Fog City Roofing out of Oakland and they had a crew come out initially. They inspected it and saw the damaged tile area. We took pictures of it and then they went up on the chimney, and they saw the damaged chimney cap, and they took pictures of that also.

Apparently, their superiors told them not to replace the chimney cap, but just to put this kind of rubber cement on it. Then they said they were done and walked away from it. They were very reluctant to actually fix anything.

American Home Shield was great, and I’ve had them for 15 years, but the contractors were not up to par. And so, we had to have the same contractor come back three times to fix the same problem that they initiated. In the end, they were able to repair the issues about three and a half weeks later, after the three visits. Other than that, the service is great. Just the contractors are not.

They were here for maybe an hour, running various tests. They let me know that the system is over 10 years old now. It is at age for things to start breaking. But everything was checking out in great condition. Nothing to really worry about for right now, but to keep an eye on it. It's great that AHS offers that as a free service as a preventative service, which is really good. And getting ahold of a service professional takes no time, and they dispatches really quick in the Denver area. It worked out really well.

I have multiple properties, two of them are very rural in New Mexico, and those have difficulty getting service professionals. I won't get someone assigned for a month, which is terrible when it's an AC unit and you're in the desert, and also a hard time getting plumbing service. So, multiple times I've had to hire AC repair outside and it's cost me anywhere from $600 to $1,500 a time. However, the service professionals I work with are great and they do amazing work. It really depends on where the person lives. If it's not an AC issue or plumbing issue, they're great. I've had them for other things, both in rural New Mexico and in Denver.

Most of my experiences with American Home Shield have been positive. The service reps come out as soon as possible in most cases and fix the issue. If it's not fixable, they've replaced the item. My one minor complaint is that the service charge just keeps going up.

The second technician seemed like he knew what he was doing. He had to order two parts so it took a while to get the machine fixed, which I wasn't too happy about. But he eventually got it done. American Home Shield needs to choose contractors more carefully. It looked to me like they send the person that they don't have to pay very much and see if he can fix the issue. They eventually have to go ahead and spend the money anyway.

While this was going I called AHS to cancel my policy and each time they said we still behind our policy and everything will be fixed/replaced soon. Using the tactics to lapse 30 days cancellation with no charge. After 30 days lapsed the policy, charged to my credit card on file. $325 for the start policy and $325 for 2nd month coverage, and $375 for repair requests each one $125. I reported to BBB who also sided with AHS plus my credit card company refused to credit my account Meanwhile I did all the repairs myself due to tenant pressure from my account which cost me $4000. I sent receipts to AHS thru BBB for refund. Total scam. Please stay away from this.

We were having dishwasher malfunctioning or water getting collected at the base of the dishwasher, so we got it fixed. I placed the call online and then American Home Shield arranged this Aurora WA Services. They came out within 24 hours. They were very professional and had very good communication.

They were letting us know the time window, whether it was morning or the afternoon, when they will arrive. They were texting me that they're a few minutes away and then explained what was going on. They had to place an order for a replacement part that arrived after five business days. Then they came back in five days once the part arrived to replace the part, and the dishwasher is working fine so far.

The plumber came out and was pleasant and professional. They said they had to order parts and get stuff approved and it was not approved. I was never notified. I had to call a week later to find out and that it would cost me $450. I'm really disappointed.

When I called today, they said they tried to call the provider but they didn't answer the phone probably because of the holidays. And when I called two days ago, they said they talked to the provider and said they're gonna fill out and send the diagnosis but they never did.

It's been a five years of having them and the biggest problem I have with them is that it takes forever to get somebody out. My home is usually not an issue, but when I'm calling them to Northeast or Elton it's a problem. They don't have a lot of contractors in those areas apparently and lot of times, they don't even follow through. I'm left calling them repeatedly, trying to get them to move on things. I have a full time job but they give me another full time job trying to stay on top of these contractors. We pay for the service. I used to have a lot of locations covered, but now I've let the service go with some locations because it's not worth it.

So, I'm gonna try reaching back out to them again because I'm not gonna keep on letting them come in here and repair the stove. I paid for American Home Shield warranty for seven years and I’ve never filed a complaint. I’m hoping to get a replacement stove, but the technician is making it sound like AHS don't replace appliances. They just keep repairing them .

My most recent claim, on the other hand, is unresolved. I'm waiting for a contractor for my hot water heater on my property. Our contractor has not been identified and it's probably because the property that I own is in a semi-rural area. Sometimes, getting a contractor in a timely fashion is not always the case. But when one is assigned, they have been thorough and have done the job that has been required.

American Home Shield is one of the better ones in the industry. Their pricing can be a little bit more costly as you stay with them, but overall, their general approach is remarkable in the sense that they try to work with you and the contractor to get your matter resolved. I'm also thankful that they're getting better companies to come out. For a couple of years, some of the contractors that they sent were not always the ones that I would have wanted. But they have gotten extremely better within the last year. The contractors are not only knowledgeable but also professional and timely.

The people American Home Shield sent out to do things didn't finish them. When I called, I couldn't get them to come back. I wasn't satisfied with that. I had to call somebody else to do the garbage disposal for me. I don't need to have American Home Shield and then I have to call other people to do things.

My furnace went out right around the holidays. The gentleman said it can't be fixed. He didn't tell me what was wrong with it, just said that I couldn't run my heater. So, I got ahold of American Home Shield and told them what's going on, that the contractor said that they'll be sending an estimate.

The contractor sent me a quote that was two different prices, one at 2,400 just for my furnace. But then they said they would also do my AC. I guess it was right around five grand for both. Then I asked the contractor what kind of furnace they would put in, and they said it was gonna be a Goodman. I asked my buddies that are working on HVAC systems, and they said, "That's the bottom of the barrel. Garbage. You'll be changing that out next year." But if I just went with the furnace, I had to pay $1,800 to the place that was doing it.

And I asked the contractor why I had to pay that when I was told I wouldn't pay anything. They said, "That's just what it is." So, then I talked to American Home Shield. They said, "That's what your portion would be. But if you wanna do this, you can do this, and it would cost you this." I told them that I'll just find somebody else to do it. And they said that they can do a cashout. I got my buddy to do it, and he put a decent heater. It cost me $2,800. But this is what really gets me. American Home Shield only sent me a hair over $1,000.

And calling them, it's hard to undestand the customer service rep. They say, "You're gonna be using such and such credit card." Then I have to call back after and say, "I don't wanna use that credit card." And I'm wondering, did it go through? Am I gonna be charged twice?

I'm seriously thinking about canceling them because I'm paying them every month for nothing. It just isn't worth it. I can probably go through my homeowner's insurance or get on a payment plan with somebody else, or I could open up another account and put money in there a month to buy a good system if something happens. And what's sad about is I got my mom who's a senior hooked into American Home Shield too. If her furnace goes out, she's not gonna be able to afford any cashout.

The only reason I did American Home Shield is because my place is about 10 years old, and all the appliances are pretty old. I thought there would be a reasonable discussion at a certain point when appliances are too old to work. I was told time and time again that the tech will only be sent out to look at the one part that seems broken, and they more than likely will do everything they can to fix that part, even though another part is going to break down. I'm losing money trying to fix this washer five times a year. And there's nothing in the contract that says it's time for them to help you get a new appliance. I've accepted that's never gonna happen with them.

I had asked for a certified technician because I called Whirlpool, and I was at the point of just finding my own technician because they weren't fixing it. I kept asking AHS if I could use a certified tech that's approved and could look at the whole washer, and I was denied that multiple times. They get to pick who comes out, even though they're not fixing it correctly. There was zero customer service in that regard as well, even though All Valley is not certified to work on Whirlpool washers. They weren't on the list.

I had called All Valley personally, and I explained the situation multiple times. I didn’t want to schedule them unless they’re going to check out the whole washer. American Home Shield kept telling me they are the only tech that they were going to assign to me. Even though I got yelled at and was told they weren't gonna schedule with me I'm still getting requests to schedule with them. I refused to do it.

I was literally told I would have to pay another service fee if they come back out. And if they found a different part on my washer wasn't working, that was my responsibility to pay an additional fee. It's ridiculous.

I definitely don't recommend American Home Shield for other people. I gave up on it, and I bought a new washer and dryer. I'm gonna cancel American Home Shield today.

American Home Shield is an awesome company and it’s convenient. With what I've seen so far, they definitely got a customer. I don't mind telling people about it one bit. It was very easy to do a claim and the communication was constant. The service I received was professional. American Home Shield is a company that I definitely wanna recommend to my friends.

When my dishwasher failed, I filed the claim online and also talked to customer service by phone. They sent the tech and they were great. They were prompt, made a decision and submitted it to American Home Shield. We got an answer on the first day. I received a Lowe's e-gift card and I purchased a new dishwasher.

Even today, they haven't finished my claim. The first lady was nice but the one before wasn't good. When I ordered, they didn't go to the same thing. Today, the same thing happened to me again. It's supposed to be free washer and one shower leaking. But the contractor told me he only had two tickets so he didn't fix the other shower. He said he's gonna call me and come back. Now, I have to call. The process for submitting claims is very difficult. The girls are good. But all guys who pick up the phone are very bad.

They replaced the AC but it was at a great cost to me. I paid more for the unit than American Home Shield did. I always thought that if they fix something three or four times and it doesn't work, they would replace it. But that's not the whole contract because it did come at a price to me. That aside, they didn't take long in doing things. The day the contractor had the schedule, there was a bad accident and they couldn't get here, so they rescheduled and they showed up on time. I had a positive experience. American Home Shield works fine for me for right now.

I was highly upset that I've been paying AHS for five years on that warranty and then my first request for them to come out, this is what I got. They said it didn’t need to be replaced. I think they just didn't want to fix it because it was an older refrigerator. I had to order a new one. And when they came out and took the old one, I asked if they could check underneath it to see if there was any wire damage. They looked and said no.

I had been paying $51 a month on American Home Show for five years. When I canceled my membership with AHS, they tried to offer me $30 something a month and three months free, but I declined them all. I didn't wanna deal with them anymore. They don't hold up to what they say they'll hold up to. They advertised that if they can't fix it, they'll replace it. This wasn't the case. They couldn't fix it and I wasn't offered a replacement.

Another claim I had was for a leaking toilet. I know what my contract is because it's right there online. It tells me what it covers and what it doesn't cover. I was assigned a plumber from Denver Metro and everything went fine. I was told I would be contacted within 24 hours and was given their phone number.

Everything's covered that I need with American Home Shield. I have recommended them to my family and friends. My neighbor doesn't have a plumber and he spent $6,000 fixing a line. With my home warranty, I spent 100. I'd rather go with that. I told my neighbor, “Why are you spending $6,000? You should get American Home Shield. You pay a monthly premium. And if you need your plumber, you spend $100 and they get you a plumber here to fix the problem for $100.”

Having AHS is worth it. It's worth the coverage that if something breaks down I don't have to worry about it too much– if it's something expensive. I know I can pay $125 and get it fixed because that's my deductible. However with the plan that I'm on there are a lot of things that they don't cover but I don't want to pay any more money to get a different plan.

AHS gave me the option to have a second opinion and Winston came out because Winston had put new wheels on my door way back in January. They came out and said I do not need new wheels. One kid came out and tried to fix it but he needed a part. When it was time for the part to come they sent out a guy and said I need a new motor.

He said he could get me one for $1,800 and I asked what if I buy my own opener? He said he would charge me $500 to install it. I went to Home Depot and I bought a motor, a garage door opener, and they also installed it and I paid under $400 for everything. I got a Chamberlain motor and he installed it. It was $178.

I tried to call American Home Shield. Since the motor is covered on my plan, the least they could do is reimburse me. I talked to somebody that's the next level up from talking to a representative and I never heard back. It’s very difficult and frustrating.

Originally, the process was pretty simple. I called and told them I needed a claim. They sent me an email and the first guy showed up. But he was not a good repair technician. He made false reports and then I had to go through a whole long process to get my refrigerator repaired.

It was very hard for me to get an appointment scheduled with the contractors. When they come out, they don't schedule an appointment. It's either you have to be available the same day or you have to be available by the next day, which means likely you'd have to have someone else at the home. They just go by emergency basis for everything.

I had an issue where my pilot light was not staying on. The technician came out the first time lit it and that didn't work. They had to come back out. My mom was the one that was home at that time. It seemed like they were very quick with everything that they did but didn't tell her anything.

I also had a previous appointment where I needed to have it serviced. I explained to American Home Shield I couldn't get an appointment because the contractor never really scheduled an appointment with me so I wasn't able to get my heater serviced. It stopped working. I've always had it serviced every year.

AHS picks the contractor and sometimes, they don’t pick the best ones. Then if you have a problem, AHS tells you to go back to the contractor. It makes it difficult and somebody comes out that’s not as experienced as others. It’s not that I have a problem with AHS but when I have a problem with the contractor, that’s when American Home Shield washes their hand of the problem. They just put a bad review in and they’ll call the people. But, I’m the one to go back and forth with their picked contractor. Besides that, they’re punctual and they follow up.

Still, I've referred American Home Shield to a few people, when they talk about getting home warranties. There were a couple of instances where I had to argue with them to get it fixed, but they fixed everything we've asked them to do. AHS has done a good job. I recently found out that I had more coverage than I thought I did. My hot water heater is now covered and some other items. So, as long as they keep covering me and don't give me a hassle when I genuinely need them, we'll keep using them.

Then the technican said he would request and see if American Home Shield would be willing to get me a new motor. I said, "If you're saying you don't see anything wrong with it and you're requesting a motor, why are they gonna approve a motor?" He was like, "Oh, because you're saying it doesn't work." I thought, "Shouldn't there be something else that he's looking at?"

The claim got denied because the dishwasher spun. I called back American Home Shield and said I couldn't get the dishwasher to spin when I do my normal dish cycle. If it's not working in real mode, then that implies there's still something wrong with it because I have dirty dishes every single time I open the thing up. So American Home Shield sent AG back again, and this time I left all the dishes in there. I left the door unopened, so the clean light was still lit up so they could see exactly what it looked like and the state the dishes were in.

When the technican came, he looked in there and said the tap water was not getting hot enough and that I should run the tap before I do the loaded dishes. Actually, he had mentioned that even the time before and I told him I had done what he said. I told him never in the past did I ever need to run hot water before I ran the dishwasher. But when he left the first time, I ran it twice and I did run the hot water first. I even put a thermometer under the hot water to see what temperature it was coming to and it was going to 129.

When he came back this time, I had a thermometer ready. I ran the hot water and showed him it was hitting at least 125. I opened up the dishwasher and showed him how the dishes were dirty even with the clean light on. The little dishwasher pellet would never even get dissolved.

He was like, "No, I have my own thermometer." He sticks it inside the dishwasher and said it was not hitting that temperature. Therefore, I would need to call a plumber. If the water is hot on the outside, why would that be a plumbing issue? He said he would talk to American Home Shield.

We ended up getting a notification the next day—again, denied—and now a plumber was coming out. The plumber came out and said the exact same thing I did. He said he didn't see how anybody looking at it could ever think it was a plumbing issue. He said it was very straightforward. You can literally see the water going into the dishwasher because the pipes are clear under the sink, and you can see there's no issue with flow being blocked.

He said you could see that the water is getting hot enough. In fact, it gets even hotter than is required. He also said this kind of dishwasher already has a heating element, so you wouldn't even need to get that hot. It can bring the temperature a whole lot of the extra way without the sink itself needing to be such a hot temperature. It was not a plumbing problem, so he left.

We ended up calling back again for American Home Shield, and at that point, I asked if we could have somebody else come out. They said to let the AG finish it, so they came back out again. The guy asked if we had a plumber and I said yes and that the plumber said it wasn't a plumbing problem.

He looked at the dishwasher again and said they were gonna need to uninstall it because they couldn't do a diagnostic like that. I wanted to tell him that he was supposed to be doing a diagnostic from visit one. At that point, it had already been over a month and how many visits. He had never once mentioned that it needed to be uninstalled.

He said we were gonna need to uninstall it, and that they don't do that. He said he would submit it to American Home Shield and see what they say. I called American Home Shield right after he had left. I told them the guy said I had to pay to uninstall the dishwasher and I asked if that was correct. They said no, unless it's something unusual—if the tile is blocking it or there's some special installation, then we may have to do the uninstall. But if it's just normal, like sitting in the cabinet, they can do it.

I'm the one that had the dishwasher installed when I moved in and it was a typical installation. It's just a hole under the cabinet. Someone stuck it in from Lowe's and bolted it. But the next day, the claim was denied again.

I called American Home Shield back again and now they were saying it's not covered and that if I read my contract, American Home Shield doesn't cover uninstalls. They read me this whole thing, but I went and checked my contract and it doesn't actually address the issue either way. The contract says they work on installed dishwashers. That kind of implies you don't need to uninstall them. So whatever they were quoting was not specifically from the contract uploaded into my file at American Home Shield. Maybe it's a contract they have with the vendor.

I was really surprised on that because it was gonna be expensive to have the dishwasher uninstalled. I called more than once on it to American Home Shield but they really held their ground. They said my claim was closed unless I uninstalled the dishwasher.

I had to go on Yelp and try to get anybody out here to uninstall the dishwasher because it's not cheap. Everybody wants a full-service fee visit to come out and uninstall the dishwasher. It was $135 and somebody uninstalled it.

I called American Home Shield to see if we can have somebody come out. But I wanted to be very clear. If I was paying $130 to uninstall the dishwasher, the guy was gonna make sure that he was gonna check it thoroughly. Every time he comes is an excuse. Was he gonna be able to do a full diagnostic with the dishwasher taken out? It's not gonna be hooked up to electricity or water. I didn't want him to say, "Oh, I need water now. I need electric. Now that it's pulled out, I can't do a full diagnostic."

They said it was fine, that he was coming here to do the diagnostic and that he knows how to do this all the time. They recalled him in and AG immediately said they had ordered a part. Well, maybe the guy was trying to get ahead of the visit. He had looked at it before and other people had said the motor. I wasn't really convinced because it seemed like other issues were going on in there. But I thought, "Let's just see when he shows up."

When he showed up, he immediately replaced the motor. I asked if he was gonna also look, make sure it was working, and check other things in it. He point-blank said no, and that they were just replacing the motor. I was like, "You're not gonna check the other parts or do a diagnostic? I thought that's why you needed to have it pulled out?" Then he said, they couldn't because it was not hooked up.

He was like, "Ma'am, what is wrong with it is the motor." I go, "If you're not gonna do a diagnostic and you're not gonna test it, and I paid the money to have it reinstalled again, what if it doesn't work?" He was like, "Ma'am, I am 100% sure this is what it needs."

This guy was so rude every single time he showed up. It was crazy. We've had so many other American Home Shield vendors and they've all been fine. Two different guys came from this company, AG, and they show up already angry and short of patience.

I even tried calling American Home Shield while he was there to tell them the guy wasn't doing the diagnostic, but I couldn't get through in time. At the moment he saw me calling them, he finished it and just boom, left.

At this point, I was concerned. The reinstall was even more expensive that having the dishwasher uninstalled, and if I paid to get it reinstalled and it's not gonna work again, I was gonna be out more than $300. And we already know AG doesn't do a diagnostic with the dishwasher installed. I'll have to still uninstall it and it was gonna exceed the cost of the dishwasher.

I called American Home Shield again and they asked if I wanted the claim escalated or if I wanted them to call AG and see if they can come back out and do a diagnostic. The gal that I was talking to that particular time seemed really impatient with it. She said that she would go and escalate it, but then she would also call AG and see if they can come out, and they would let me know that Monday. So I waited and waited, but I didn't hear from them.

I called back again but I wasn't getting anywhere with it and we had a dishwasher sitting in the middle of our kitchen. I couldn't technically prove that it was not working. At that point, it sounds like I'm stalling when this guy is thinking 100% it was gonna work. I couldn't prove it doesn't work unless it's reinstalled, so we all seemed to be at a standstill.

I paid to have somebody $180 to get the dishwasher reinstalled and did the first batch of dishes. It was fun. The motor worked, but everything in there as cold and it wasn't dry. Half the dishes still were dirty and the other ones had the dishwasher film clinging to them. If you put anything on it, you could taste the soap.

I called back American Home Shield again and this time, I needed to escalate it because it had been months since we started the claim. I was not gonna pay to have the dishwasher uninstalled and reinstalled again. They ended up searching around and got another company to come up.

Sears came out and determined the heating element wasn't working. So they replaced the heating element, and Sears was actually able to uninstall the dishwasher and reinstall it for free when they were doing their visit. So now it works. They were able to fix it in one visit.

The new guy was completely nice, normal and just like all the other vendors. I just had the worst luck in the world with AG. I looked at their Yelp when I started getting frustrated with them and their reviews were all the same. It was just a ton of people all with the exact same experience I had. They were 1-star on Yelp.

When my microwave broke, American Home Shield wanted to assign AG again and I said to pick somebody else. They picked a different company and at least they were able to fix the microwave in one go. I don't have much faith in AG being able to come and do any of it.

I have an over-the-range microwave, and of course, I had to uninstall it for the company to even look at it and fix it. To uninstall the microwave and reinstall it was the cost of the microwave. The one little component they fixed may have made it work, but it's still making crunchy sounds in there.

I've had American Home Shield for four years and haven't had any claims until this year. So this was the year I really got to use them. When you factor in the service visit fee and uninstalling and reinstalling the appliance, the American Home Shield plan is no longer saving money.

In fact, it can cost money unless you really insist. When you're weighing out if you wanna pay the cost of the policy, you’re thinking of a $100 service fee. But you shouldn't be. You should be thinking more like a $300 service fee minimum because you're gonna have to pay to uninstall stuff and pay to do all these other things that these vendors won't do. That affects the value of the policy.

I would have felt differently about it if the service agreement they gave me specifically stated that, but it didn't. Plus I literally called ahead of time to confirm they covered it, and when I called back again, they said something completely different. That inconsistency there is where most people would be disappointed with the policy. It's not transparent.

He gave me a vague work order stating what was wrong with the fridge and that someone at his office would give me a call and/or they would make the decision then whether or not they would propose that AHS replace the refrigerator, or if they'd fix it. They then called and set up an appointment within four days. Tuesday, I heard nothing. I called AHS at about 4:45 and said, "What is going on? Have you heard from Astro?" They said Astro or AHS would call me, but I heard from no one. AHS then said they’ll call Astro and see what's going on because they haven't submitted anything.

Wednesday, I got a worker saying that they ordered the part and that it would be fixed. The gentleman who came out said he was basically their service level expert. He may have been talking to himself, but I heard him say, "I don't understand why they sent that other guy out here. He was not a refrigerator person."

What he put in was for them to replace the compressor in the fridge. The gentleman who came out said, "I don't think you have a compressor issue, but since they sent me with a compressor, I'm going to put the brand-new compressor in, and let's see what's going on. But I think there's something else going on with the fridge." I said, "Will that fix the ice and freezer problem and the temperature not holding?" He said, "It should, but I detect that the compressor is cutting in and out, and that I don't know that this will hold." Right off the bat, he wasn't sure, but he did what his job asked him to do, which was replace that compressor.

The supervisor for Astro rushed and called me Thursday morning to say, "Everything's working okay, right?" I said, "It appears at this time, but I will let you know if that does not work." The next day, all the ice had melted. Everything that was in the top part of the fridge was warm and stuff that I put in the freezer had melted out. I called AHS right away to say that whatever Astro did didn't work. The person that I spoke to said, "We'll try to reach back out 'cause the case is closed." I called and said "No, you're gonna have to open that up. The refrigerator is back to ground zero. It's right where we started and nothing has been fixed." They came out again and fixed it, but two days later, it was back down again.

AHS finally pulled up after I made a big stink. I'm calling them all daily, keeping them all apprised of everything. But the technician is also saying that Astro does not like them talking to the customer, telling them what's going on because then that creates issues for them. Lo and behold, the gentleman on the last go around, when he came out, said that after tearing the hole inside the fridge out and looking to see if he could detect anything else, said that the brand-new compressor got moisture in it. He said, "You have an internal leak going on in this refrigerator, and it's not fixable. No one's going to be able to fix this.“

I was told they’ve ordered the part and they’ll get out there, but it'll be the following Friday.'" Each time Astro called me, it was another week before they could come out. It’s been going on for a little bit over a month, back and forth. At one point, I said, "I don't want Astro in my home. Do not send them back out here. How many times do they get to come out and not fix it, then tell you it's fixable, and they’ve ordered the part?“

But AHS was like, ”Let's get with Astro and see what's going on." Some of it was the fault of AHS. They're hearing what's going on, but they're pushing it off. They're trying to say the member has to say it's not fixable before they can look into it any further. That does not make sense to me. I was with them for almost 15 years.

In the back and forth, they said, "Fine. We'll have them fix it." Initially, they offered me a little pittance, but I said, "I'm not taking $200." They said that would be maintenance and repairs. If I don't want Astro back out here, they can't get anyone else to come out and fix it. I'll just have to take that little whatever and walk away. I'm like, "Absolutely not. If you're saying that they're going to fix it, have them come fix it. I'm okay with that."

Astro called me and set up the appointment for the following Friday. That Monday morning, I get a call from Astro, saying, "After looking at it further, that refrigerator's gonna continue to go down. We're just gonna change our report and submit it for AHS to just give you full replacement value on the refrigerator. We're not going to come out and fix it." I said, "Are you sure? Because what I don't want is for you all to roll back. They tried to give me $300 on a refrigerator, and that makes no sense. I've been paying thousands of dollars in, and for you to do that, that was ridiculous. The guy from Astro said, "No, they're gonna give you replacement value." It then turned out to be $497 because the lady at AHS explained, "What we do is we take off everything that we pay to Astro, and you get the difference." That was disrespectful, which is why I walked away.

AHS sells a policy to these homeowners, telling them that, "You give me X, Y, Z, and when things happen, we're gonna either fix it or we'll replace it.“ What they've systematically done over these years is they've added fine print on top of fine print, negating all of that. When you look at it, it says, ”The vendor has an unlimited number of tries to fix your refrigerator." That means me sitting there for almost six weeks without a fridge was okay by AHS, and that's unacceptable.

MS Appliance came out and did the job. The technician, Alex, was very good, clean, neat, and knew exactly what to do. He had the right equipment to determine what part needed to be repaired.

They were very prompt in getting the part Monday afternoon and Alex was back here at 5:00 PM that same day. I thought the refrigerator wasn't going to be fixed until a week later because it’s 12 years old. The parts may not be in a warehouse or may have needed to be custom-ordered. They were excellent and efficient as far as getting it done even when dealing with a four-day holiday weekend.

However, since the refrigerator is old and the seals are the original seals, I can open the doors with my little pinky with no resistance. So after the initial repair, there's still some miscellaneous moisture in the vegetable and meat drawer.

I talked to an American Home Shield agent after the job was done, and they said I'm covered for 30 days. If the contractor that did the original job recommends that I need door seals, then I'm covered for parts and labor. I was initially denied, and so I called back and spoke with a lovely lady.

She said they will send out a different contractor to get a second opinion. I won't be charged a $100 service call and I'll have to accept the result. If they say I don't need door seals, then that's it. I just got off the phone with the second opinion technician and he'd be calling me back shortly when he arrives.

I've been a long-time customer for probably 20 years and I've recommended American Home Shield to various people over the years. I'm a senior citizen on a single income. I was hoping they might have a senior citizen plan because that $87.99 a month is getting to be a little steep compared to $34.99 when I started.

The guy who came by really did a good job and I really enjoyed their service. I feel at ease because the issue was stressing me a lot. I’ve had a few other claims through them and they’ve always given me a professional and thought-out services. Overall, AHS makes things easy, which I appreciate. Our realtor recommended them and I’ve had this service since we bought our house. They’re really user-friendly and transparent.

The board came in and he came back out. But he still couldn’t fix it because it was missing a piece that wasn’t in the box. To me, if you are a contractor, you’re supposed to examine all the parts and make sure everything is what it needs to be with. So they had wind up coming back out again. We were without heating for Thanksgiving. Eventually, the issue was done after three or four attempts and it’s working right now.

I and my wife have recommended AHS to people when they were on point. It’s something good to have but it’s been dissatisfying for the last four years. I had a very bad experience with the garage door opener concern where we had to come out of our pocket. The techs came out and told us that we needed this and that, without sending out a second contractor to get a second opinion. They quoted a price and American Shield went with it. That’s very unprofessional because these contractors can make up anything. They can say it’s $1,500 but it’s only a $200 to $300 job, and that’s something that’s covered under the plan. We also keep getting an increase every year.

We also had our air conditioner on our second level go out. The guy went up in the attic at least three times trying to figure out something. Next, we got a price saying that we gotta pay $1,500 out of pocket. We took it that he was new and just got released out of training and he didn’t know what he was doing. That price amount is not right and AHS wouldn’t send us a second person out there to assess the problem to see if that was the case. Also, when submitting a claim, it takes too many days to get a response back or to have somebody to come out.

The impression that we have gotten from the people they sent to our house is that they don't really want to do the repairs because they don't get reimbursed very well. All they really want is to come out so they can get the $80 service call fee. They did nothing but made me pay for everything. We were in San Antonio, Texas, without AC to the area where my son is. We were unable to use his equipment for months waiting on American Home Shield to resolve the issue.

Not even a year ago when the AC over the garage stopped working, the guy that came was very concerning. He went up and said there's a box up in the attic. My husband immediately removed all the boxes from the attic so that there would be no problems. The man then said it's too late. He refused to even look at the unit but then proceeded to sit out in front of our house for an hour and a half. I saw him walking around in front of my neighbor's home and around our house taking pictures. He was also very interested in details about my teenage daughter, like where her area of the house is. It was very bizarre.

I told AHS that I was super uncomfortable with the person they had sent out. When I reported it, they said that the man told them it was a separate home on the property. We only live on a little bit over half an acre. There isn't multiple homes on the property. There's one home and an area over the garage that's included in the square footage that we pay for. I said I'm confused because when we first moved in, they came and repaired years ago the door opener to the garage that's detached. They've come here before and repaired things. I don't understand why, all of a sudden, it's not included in our policy. At the end of all of that, they concluded that it was indeed included in our policy. I said if it's not, then we need it included. They told me not to worry and it was a mistake. We finally got the AC repaired. I had to pay for my own person to come and do that but they reimbursed me for part of it.

I've been very dissatisfied with American Home Shield over the last couple of years. Initially, they were good a good company and I was happy. We very seldomly call them. If it's something little, we just take care of it ourselves. We just have a plumber or somebody we just pay for to come repair things. But every single repair with AHS, I have to call and be placed on hold. After I've been on hold forever, then they just read back exactly what they originally said. By the time I spent hours and hours to get them to honor their contract, it's almost not even worth it anymore. Just put the money in the bank what you would pay them for when you have repairs.

The last contractor I had did great. They called, got what the problem was, and they got my serial number. They went on ahead and ordered the part before they drove 70 miles down here. It really saved American Home Shield money. It also saved me and them time because what normally happens is a contractor comes down to my house and sees what the problem is without bringing any kind of part. They have to order the part and then they come back. That could be anywhere from two weeks to two months.

I commended the last contractor I had because they called and I asked, “How do you know?” They said they have either a program or a book where they look up a particular serial number. They look up what is happening to it, what the trouble is, and they look up different things to troubleshoot it. They will then order a part accordingly before they even come down. I wish all of the contractors would do that. That would save them so much time.

I also had a claim for my garage door opener. The guy came prepared and had everything that he thought he might need. He fixed the garage door opener. He was done in three hours. Another claim I had was for a hot water heater that went out and it took four weeks before American Home Shield even found anybody who would come. And the person who came gave me the runaround about even getting down here. I ended up calling the contractor that my school district dealt with. He did plumbing and I paid him out of pocket to get my water heater fixed. I wasn't gonna wait anymore for a hot water heater. It was ridiculous. American Home Shield wouldn't pay for it, though, because the contractor wasn't licensed in plumbing.

On the whole, American Home Shield is not the best. It's too big a hassle. The only reason I'm still keeping it is because I have an older AC unit and I know it's gonna go out. I'm just hoping it's not in July when it's 110 and it takes American Home Shield two months to figure out that I need a new one. They will pay but the amount has been lowered since I've had the warranty. I’ve been with American Home Shield for years. They only pay 4,000 now. On a new unit, that's a help.

I actually called to cancel the service after that claim, but they refunded my service fee and cut my monthly payments in half. So I'm gonna give it one more shot. If that doesn't work, I'm just gonna get rid of it altogether 'cause it's really not worth it. The representatives were nice and gave good customer service, but the warranty doesn't cover anything. You pay your premium every month but when you file a claim, it's not covered.

They came out twicce to resolve the issue. During the first visit, they performed an assessment, identified what was wrong and ordered the necessary parts. It took about a week for the repair. After the initial fix, I noticed the top oven was working but the bottom one was not. I couldn't take time off work for another visit, so the technician accommodated me by reviewing videos I sent, diagnose the remaining problem. he ordered more parts, and about a week later they came out and fixed it.

Everything has been working well since then.

When the first technician came in, he said the compressor was the problem and they delivered it immediately. The company sent a different technician with the compressor but he decided to put Freon instead. I told him the problem was the compressor but since he is the expert he should know better than me. After an hour and a half the fridge did not stay cold. I called the technician and he said he will submit the paperwork.

When I called AHS, they said the second technician was authorized to put the compressor so they went with another company which really frustrated me. When that technician came, he asked me what the problem was. He should know already what was going on.

I couldn't make groceries. I was spending money every day going to a restaurant and when I fix something, I have to set it outside so it can stay cold. It was a horrible experience– having bags outside so they can stay cold and not sure if I should even eat it because of bacteria. I didn't wanna take any chances so I wound up having to throw it away.

When I talked to AHS they said the compressor was in backorder and I won’t receive it until November 30th. I got upset at whoever answered the phone. I lashed out and I apologize for that. They were calm, patient and understanding.

I spent more money not having a refrigerator. American Home Shield did their job. They had returned the money that was taken out of my account and I’m getting a refrigerator. It took a long time, but it still got taken care of. I’m still loyal. It's just that I've never gone through this before.

I did some research and I wanted something that was gonna fall under the coverage for home improvement. I wanted to get a unit that would be offset by the tax deduction so we paid for it out of our pockets.

AHS informed me that the contractor sent a bill for $573. I told them that we already had a new unit and the tech did not do anything. I was getting emails from Redeemable about their offer that they will put in a Goodman unit. I didn’t want a Goodman unit because it’s the bottom of the line. We wanted to fix this one time and be done with it.

We found our own installer for the new unit. He said he’s an AHS contractor too and was just 15 mins away. It didn’t make much sense to send somebody like Redeemable which was 1 hour away. There may be reasons AHS didn’t call that guy out.

American Home Shield did us right. They didn't pay for the unit, but we knew they weren't going to, because I've got two other family members that are part of your program. And that's why we got on it because everything had been positive. But an air conditioning unit is a whole different thing. So, I knew from reading the contract that that wasn't gonna be paid for. They let us pull that money out and we remain covered with them. And I sent them all the paperwork to cover the new unit. Considering what our monthly payment was for the service, I would have dumped them in a minute if it had gotten any uglier.

Somebody else was sent out and the person tried to fix it. But what was going on was not fixable. So, AHS gave me some money to get another fridge. When the customer says something’s going on and something's being said to them by their employee, that should be a red flag to check the employee. The consultant that I had was getting smart with me, too. American Home Shield’s customer service has gone down. I never had this experience before. It was unprofessional, uncaring and very disappointing.

When I complained, the home warranty sent out another technician. They looked it over and said it was not repairable. It was all this malarkey. They wanted to sell me an $8,500 heating and air conditioning system. I went out and bought the blower fan and replaced it myself. It's working out just fine.

I paid $130 for that part. The warranty charged me $125 to come out, then the technician tried to upsell a more expensive system. I was just being swindled into paying for a whole new system that I really didn't need. When I argued about it, they said they were sorry but that was all they could do.

Supposedly, if you buy it and your system breaks down for whatever reason, American Home Shield is gonna replace it. They bragged about how they would replace it with brand new and not with old. Then I'm told, “Oh, no. We don't cover that. We don't cover this.” I was just disgusted with them.

Currently, my refrigerator is messed up. When the parts did come in, they didn't order the right parts. I understand the stuff was going back order but it took almost three months for them to come out and fix my refrigerator. I was also told that the first repairman put on a no callback list. I was offended by that. What did I ever do to him to put him on a no callback list? He wasn't really happy and comfortable being in my house. Now, I'm still waiting for them to call me about my refrigerator so I can get another appointment. My refrigerator is not fixed and the problem is still there.

Financially, American Home Shield is not bad and having their service is helpful. With them, it doesn’t take long before a contractor gets dispatched. I've experienced situations where I had to hunt down people. Then, they had to come out and I had to pay a lot. It's just that I’m a little disappointed with some of the contracts that American Home Shield deal with. I wouldn't recommend them. I looked at some of the reviews and some of my coworkers had them as well. To them, AHS is not good at all.

However I think when someone submits a claim you should be able to make a note about it like when they sent someone who can't fix mini-splits they had to call another company.

However, my recent experience with my plumbing issue, I had to spend more money because AHS sent a service provider who damaged the floor of the toilet. There was no problem for leak on the floor, but while fixing one, he damaged it and left. And he never responded. I was fed up of communicating that multiple times. I asked for a supervisor escalation, then no one turned up and no one called me back.

The contractor that was sent out did an excellent job. He was very knowledgeable, explained what was wrong, and clearly described what needed to be done. One of the toilet issues was repaired successfully, although we are still having an issue with another toilet that was fixed previously.

There are areas that could be improved. Faster service would be appreciated, and customers should be kept better informed, especially regarding premium increases. My premium has continued to go up over time, and I do not feel that the increases are clearly explained. This has been frustrating and has made me consider cancelling and switching to another provider.

Overall, my experience with them has been okay.

I told her I needed to think about it, but I kept getting messages from different people after. I even asked them not to call, but the same representative called again and asked if I talked to my husband and if we could go ahead. I said fine, and we went over all my appliances, like the built-in oven, built-in gas stove, cooktop, dishwasher, and refrigerators. I was told everything was going to be covered.

So she got my credit card and after signing up said I was already in their system. But they never mailed me the contract despite asking several times. In September they charged my card but they still haven't mailed the contract. I called AHS and the representative said they already mailed it and I might not have received it. So I asked instead if they could just email it to me. She assured that I was already in their system and I should not worry about it.

In October I noticed that my built-in oven was not working. American Home Shield sent someone and when he came, he pulled the built-in oven out, and said the problem was the board. He had to order it and come back a week after. When he returned, he pulled the oven out again and put the new board. But the built-in oven is still not working. He now said that the problem is electrical and won't touch it anymore. The technician didn't give any paperwork, not even any evidence or statement. Instead, he took my board with him and said American Home Shield will call me to set me up with the electrical contractor.

A week later, I kept calling them and asked if they could send somebody because I don't know what's going on. So they sent a guy from City Electrical who went to my circuit breaker board and said that the problem isn't electrical. He showed where the electric goes and explained that he doesn't know where the problem is. He asked where is the other guy who pulled the oven out is and insisted he won't touch the built-in oven. He then left.

So I called American Home Shield to tell what happened. After hearing my story, they said they won't send both technicians. I asked who's gonna take this up and their reply was I should hire a handyman myself to pull the built-in oven out. They even said it's against the law to pull anything so they're not gonna touch the built-in oven. I told them that the third-party technician they first sent, already took the oven out twice. The representative denied this but I insisted that he did it twice - in front of my husband with the two of us looking at him.

It turned out the guy didn't report that he pulled the built-in oven out when he's not supposed to touch it. I kept calling American Home Shield but their reply was they're not gonna send anybody unless I hire someone.

In November, I called AHS and said that I don't want to pay $30 a month when my problem was not solved. I told them I was very upset paying for two months and paying an extra $100 and not going anywhere. I even disputed this to my credit card company that the problem is solved, the oven is fixed, and that a technician came to the house after canceling my contract. American Home Shield is a very unreliable company and I'm gonna tell all my friends about them.

I like American Home Shield. I was with another company before and it had a lot of problems. The first claim we had with AHS was smooth. They have the service tech in the area but the other company couldn't find one. AHS has somebody here and got it done in a hurry. I appreciate that. I would recommend anybody to go to American Home Shield in the state of Utah.

The last contractor put me in for the upgrade credit, but the financing claims I have a repossession or a foreclosure on my credit. But I’ve never financed a car so I don’t have a repossession. I also don’t have a foreclosure because I’m still living in and making payments to the only house I’ve ever bought. They couldn’t tell me exactly what the policy was.