American Home Shield Reviews

My experience with AHS was painless. I submitted a request for a broken garage door. I had a spring that broke. The technician came out the next day, fixed the problem and didn't try to upsell me. Having American Home Shield is a peace of mind thing. The plan I'm currently subscribing to is no longer available and the new plan has a little broader coverage, but it's 20 bucks a month more. So, I'll probably still keep them. I'm gonna have to look at what other items are covered to see if it's gonna be worth the extra $240 a year.

My experience with American Shield has been okay. There's one call I'm still pending on, which I haven't heard back from them. Other than that, they have been prompt sending out engineers when I needed it. They send fairly quality folks compared to what I used to have before. The most recent claim was for the garage door motor. It wasn't working as it was supposed to. The guys that they send out did a fairly good job. It's been working fine since the repair.

I've moved nine times, but I've had American Home Shield for over 20 years. It's well worth the peace of mind and service has been great. When my ceiling fan did not work at all, I submitted a request online through their website and it was great. They dispatched Dakota Electric and they contacted me right away for the appointment. When they came out, they inspected my ceiling fan, confirmed that the fan motor was burned out and worked through American Home Shield to get it replaced. They purchased a ceiling fan, came back out, and installed it all within one day. The service was tremendous. They were very professional, timely, and responsive.

When our fridge was not dispensing ice, I went online, submitted a claim and it was super easy. Express Appliance Service called and asked me to do a video before they came out. They did a remote diagnosis, then they said they were sending a technician. However, I wasn't happy with the first technician who did the first diagnosis. In communicating with the guy, he didn't seem to have the best understanding of the problem. Express Appliance Service had to send in a second technician, and he did a fantastic job. He saw what the problem was and ordered the part. He came in a second time, fixed the problem and the fridge has been okay since then. Mostly, American Home Shield has been very good. Their level of coverage is broad, and I like it. I recommend them to my friends.

Our experience with American Home Shield has been very good so far. It's always helped us. Recently, a repair person came out and he took care of our problem.

I have American Home Shield as a home policy when things go bad. Years prior, I had the full plan with appliances covered. When I updated all my appliances, I figured there was no need to have the full plan, so I cut the appliances off and saved myself about 20 bucks a month on the payments. I had a system policy and it only covered breakdowns in electrical, plumbing, and HVAC. My appliances were not covered under that plan. It was about 40 bucks a month, and I just paid my last payment for the year on that policy. Knowing that I could have a problem with my dishwasher down the road, I renewed my policy and added the appliances back, so I'm back on the regular full plan.

I've had a good experience with American Home Shield. I like the security of knowing that if something breaks down, I can call and they'll come right out. The guy that recently came out from Quality Services was excellent. He was very informative and let me know every step of what he was doing and how long it was gonna take. He came for my washing machine and he couldn't fix it at first. He needed another part, so he ordered that, but that part wasn't what it was, so he ordered another part. Now my washing machine is working perfectly.

We had issues with our garage door opener. The drive system broke, so we called in a service order for that to be repaired. We filed the claim online and the website was very user-friendly and easy to navigate. We were notified who the service provider was gonna be within a couple hours after we submitted the service request, then we scheduled a time with the service provider, United Garage Doors, about four days later because we had to work a schedule that was convenient for us as well. The first time they came out was to assess what the issue was based on our service order. They diagnosed the problem and informed the American Home Shield that they needed to replace the garage door opener, then American Home Shield confirmed that it was covered under my warranty.

I love that I have American Home Shield. When something in my house breaks down, they come out immediately and repair it. I cannot afford to buy appliances. I can just call them. I had an issue the other day and the claims process went super fast. It was also easy to work with the contractor and the payment came out of American Home Shield's pocket. I would recommend people to get the home warranty.

There was a clog in my drain, so I called American Home Shield and they sent someone out. It's the first time I've used the home warranty in two years, and it went wonderfully. Chris was the guy who came, and he was fabulous. He fixed the problem, and it was all set. All in all, American Home Shield is good to have.

I'm very happy with American Home Shield. When my heat wouldn't come on, I submitted a claim, and it went very smoothly. I called them one day, and the technician was out the following day. The issue was my ignition switch in the furnace and it was fixed the following day. They had to order the part. They had it expedited, and it came in.

We're happy with the service. American Home Shield fixes everything quickly, and we haven't had any problems. Recently, we did a service request for our stove. A lot of the knobs weren't working anymore. Some didn't turn, and the burners would just click and it wouldn't turn on. The technician came in, looked at it quickly and wrote up the paper, then he told us that he ordered the parts and they’d come back when it was ready. It’s all good now.

American Home Shield has been great. We used it to rekey all of our doors when we moved in and it was super fast. We also had an electrician through the home warranty. Some of our outlets kept going out. The electrician came, re-checked everything and fixed the breaker. It took less than 30 minutes, and he was very nice and professional.

American Home Shield has been really good. It's hard to find a repair person in the city, so it's nice that we can just go through them and they can get us repairs. We have the home warranty for my brother's house, and we've had really good luck with repairs. When their breaker in the box was bad, the repairman from Hoffman Electric had to replace the breaker box. He was very nice. My brother was very pleased with him.

I will recommend American Home Shield. When my air conditioning and heating unit wasn't working last week, I spoke with a representative, then someone was out within 24 hours and the issue was taken care of in less than an hour.

American Home Shield uses outside services for the repairs, and that's cool with me as long as it gets done. When I first moved in this house, it was my HVAC that needed work, then about a month ago, the freezer on my refrigerator went out. American Home Shield told me that it would cost $85 for a guy to come out and do the refrigerator. I said, "Oh, that's fine," but when I called back after I got back from my Boise trip, they wanted $100 for the repair. Besides that, my guy that came here to do the repair was very nice, and now, the freezer is back up and running. Overall, I've been quite satisfied with American Home Shield. It's been good, and I hope they're available next year.

We had a leak under the house. One of the pipes was leaking. I reached out to American Home Shield by phone, and my customer service experience was good, quick and easy. Pro-tec came out. They found the leak and fixed it in less than five minutes. Overall, having American Home Shield is really worth it.

When there was no heat through our furnace, we went online and filled out the forms to identify the issues we were having and go through the categories. It was straightforward and I was provided with the information on what the company was and the time frame that they'd show up. It was a two-hour window because the repair company, Schramm, was able to squeeze us in and get us done the same day. My interactions with the repair guy were easygoing. He wasn't afraid to say what he was doing as he was testing parts on the furnace. We have a lot of things in common, so we talked about them and he told me what he was diagnosing and why. American Home Shield covers a decent amount of stuff, and I'd tell people go for it if it's one of their options, but they should also look at the deductible and what's covered. They should compare their options.

I called and used the automated system for filing claims with AHS. Generally, I'm not a fan of automated systems. But it was really good and very intuitive. I didn't have any questions and I never felt confused at one point. It was very straightforward and when it came to the payment part, it came back and told me to confirm the payment information they had on file. It couldn't have been any easier.

We had a backup in our master bathroom shower drain, so I went on to Americanhomeshield.com and logged into my account. The claim submission was extremely easy. It was just a couple clicks. I identified the issue then they had somebody dispatched on it. I was provided with the name of the company, the representative that would be out there, the timeframe they were gonna come out and their contact information. The repair company came out and unclogged the shower drain so we could get water flow down there. Now, everything's good.

Our LG dishwasher wasn't draining. We called AHS and talked to someone. It was easy and quick to reach a rep. Then, the contractor called us and told us their name and that they would be out. They were prompt time-wise in being out there and getting the problem taken care of. It was the pump in the bottom that had a problem and they replaced that. They did an excellent job, so we were very happy. My wife was also was very pleased with their being courteous. AHS was very good, too and I would recommend them.

The washer was making a very loud noise when it was washing and when it was rinsing and spinning. We called that number that you call when submitting a claim with AHS and the process was easy. They told us that the techs were coming out the next day and they did. They had been at our house once before to work on our dryer and this time, they called to make sure that whatever time span they gave us was going to be be okay. They really worked with us, because they had to get the part and it took them a little bit to put that part in, because they had to go under the washer. But when they first came out, they told us not to worry about washing because we would still be able to wash until they get the part. It'd just be loud.

The hinge that attaches to the garage door had broken. I called up AHS and it was easy to get a rep. Sometimes I think their system wants you to go online, in which I just stay on the phone until a representative comes on because I don't do that computer stuff. So, it wasn't hard. I called them on a Thursday and the techs were there the next day.

I've been working with American Home Shield on different properties for a number of years. Occasionally, there are certain things that are not covered, but for the most part, they're good. There was a leak under the kitchen sink of a particular house, but the repair people said it wasn't covered and charged $100 to do it, which I paid for because they were there already. I understand there are things that are covered and things that are not, but I don't exactly understand why if there's a leak that it wouldn't be fully covered with American Home Shield. Other than that, everything's good. I'm satisfied and I would continue with them.

There was something wrong with my bathroom faucet and AHS covered the repair. Everything was fine and I didn't have any problems.

The refrigerator ice maker was freezing up and the tech took it apart, took all the ice out, which we had done too, but there was another part in there that he knew what to do and he got it unfrozen. He didn't have to really do anything and he didn't need any part. So, he did it right, then, he came back out. We've used American Home Shield for the last 30 years of houses we've owned and we always like it. It's interesting that it's gone up to $125 now every time that somebody comes out. But we've never had a problem. If we'd buy a house from somebody else and they'd give us another company, then the next year, we'd go right back to American Home Shield. So, it was easy process.

The blower on the AC kept cutting on and off. I made a claim using the web page of AHS and it was not bad. I then got an email and a text from American Home Shield and from the repair people saying they had been assigned and they were coming out. The contractor I got was efficient. When the guy came out, he diagnosed it within 30 minutes or so, said what it was, then told me he was going to go off and try to find the part. Two days later, I was told that they got an opening and asked if they come out and fix my unit. I agreed and made sure it was covered by American Home Shield. They said yes and when the guy came out, he was done in less than an hour. He finished his work, verified that it worked, and went on his way.

I would submit my claims to AHS over the phone and it would take time to get somebody on the phone. Usually, I would be waiting for 15 minutes and sometimes, I would be pushing the wrong prompt. Also, I couldn't understand the language of the person I spoke to and I got the woman I had that problem with twice already. But otherwise, she did her job.

Currently, I'm very happy with the services that I've received from American Home Shield. The pricing has went up quite a bit, but otherwise, when I place the service call, my service is always prompt and I get professional people out to take care of my issues. Usually, when I call, they always get someone out to me within 48 hours of me making the call. The service techs always take care of me.

Whenever I need a service, it is happening very quickly. American Home Shield makes things very easy. Online, you order and you just write in what you need, and all the teams so far who have arrived for repairs are good. I have done the ice maker problem once, and the service fixed it. Another time, it was for a shredder. They also fixed it. Now, I got another appointment towards the end of this month for tuning up the heater. I'm sure that they will come and do it in a timely manner as well. Thus far, I know that if something serious happens, AHS will cover the whole cost. When they send their people for fixing, it's reasonable, especially for plumbing and electricity. When you call someone to your home to fix, it's open-ended but with them, you know that it's quite fixed.

We had a claim for an electrical issue and another to reinforce a toilet. Everything was fine. Having AHS is beneficial.

My refrigerator wasn't getting cold. I loved the claim submission process. It was very easy and it didn't take long to get it done. For the most part, the companies that they contract with have been really good. The lady who came out with DeWitt's Appliance Repair was great. She replaced a compressor piece for me. With AHS, every service request that I have put in has been responded to in a very timely manner. If the issue isn't fixed, they have been really great when I let them know. Customer service has been so helpful and they contact the contractor while I was on the phone to make sure they get back out here.

The guys who fixed the AC had a bit of trouble. But they were persistent about getting over here and getting the issue fixed. It took them three times to fix it. It ended up being something simple. On the programming, it was set for gas instead of electric.

AHS was prompt and knowledgeable. They got someone to help me take care of my issues including a heater that stopped working and some leaky pipes. The contractors were good. But I was told that it would cost $100 for each call. It turned out to be $125.

When I had a claim for my heating, I got a call in 24 hours. You can try AHS for yourself and see how it works for you.

Most recently, my claim experience with American Home Shield went smoothly. They followed through. The actual contractors that came out got the work done. The claim was for the faucet in my bathroom that was making this high pitch weak noise. The tech came out and fixed the issue for about two hours. She cleaned up the area. As a matter of fact, I have hardwood floors and I like that when she came into my house, she put these things over her shoes.

I'm happy with American Home Shield. The claim process was quick, fast, and easy. I had an inspection done by another company and they notified me there were some issues with my heater. A gentleman came to do the job and was very good. He changed the part that was required. There was some other issue but he didn't think that needed to be changed at this time. They were working fine. He just took care of what was the current problem.

I initially reached out to American Home Shield for my refrigerator that was leaking water, and they sent out another company to try and fix it. I hate that company. They did not get it fixed. They came out a few times and it was still leaking water. So I called American Home Shield back and I said, "Please, I do not wanna use this particular vendor anymore. I can't stand them. They're inept. Is there another company that you can bring out here to fix this fridge? I'm tired of it leaking water?" So the rep said, "Yes, we can. But we have to charge you another $75 service fee" which was annoying because the first people didn't fix it.

The American Home Shield website is very friendly, easy to use, and navigate. My most recent claim to them was for my microwave and refrigerator. You can click appliance and they group them together so you know which ones you can put on the same claim. If you have the model number, you insert that too. If not, put you don't know it. I already have my information saved as far as the credit card. The process is fairly simple.

AHS responds quickly and there isn't a lot of haggling going back and forth. I can get ahold of somebody and they follow through with the work at a promptly time. The only thing I don't like is that the fees are high. They've increased quite a bit. Ascent Appliance Repair came out because my microwave and stove wasn't working. The plug fell out on the stove and the microwave needed a switch. When I made the phone call to American Home Shield, I told them I thought it was an electrical problem with the microwave because the breakers were flipping all the time. The guy said we would start with appliance and then see. The tech who came out was very nice. The only thing I could say was he really couldn't speak English.

I have had American Home Shield on three different properties for about eight years. I really haven't had to use it that much but I experienced it just recently when my water heater broke. The claims process went okay. I was just not aware when I purchased my Home Shield that there were two types of Home Shield that you can purchase. So for seven years, I've been purchasing the lower-level Home Shield. If I would have known, I would have been paying for the higher package. They replaced the hot water heater. However, the city requires different codes. So, that was not covered and I was not aware that that would not be covered. So, I had to come out of pocket for $1,300.

The sensor went bad on my air conditioner. I made a claim to American Home Shield online. The website was easy to use. I was told that the contractor had been assigned, and I was given the telephone number and the name of the company. The company took care of me. The issue calls to evacuate the system and evacuate the Freon, and they wanted a couple of dollars to fill the Freon back up. So, I told them that the sensor was fine. We're gonna leave it right there because that's too much money to spend to replace the Freon. American Home Shield, in my contract, only covers the first $10 of the Freon. So, I just told them we'll call that later. If we have a problem later, then I will have to spend the money but right now, I'm up and running.

I made a phone call to submit a plumbing claim. I spoke to folks down there in the Philippines and they were nice people. But they don't have any connection to the business itself, so I was trying to relay some information that I could not get because I was calling too early for Central Time. Then, I was speaking with someone that was representing the company, but they couldn't do anything for me. That was a little bit of an issue for me but I got over it pretty easily. I garnered the information that I needed and we made the appointment right then and there and I was perfectly content.

We had a leaky valve by the toilet. I originally submitted the claim online as the toilet, but I couldn't find the valve. So, I ended up calling the American Home Shield and talked to a representative and she altered it. The contractor has actually done prior work, and I like them. They replaced the valve. I've already been recommending AHS to other people who don't have home warranties.

Recently, I submitted a claim to American Home Shield for a hot water heater. There was water on the floor. It was weird because there was a whole area that was standing in water. So, I called AHS and a really nice repairman came out. It had stopped leaking. So I thought, “Well, that's weird.” When the water was all on the floor, I did not check the hot water heater to try to find out where it was leaking from. He couldn't find the leak. The water had dried up. He did what he needed to do. There was nothing to do. Then a week later, it was really leaking. So, I called my son who works for a sprinkler system company. He said, "Sometimes if there are sediments in the bottom of a hot water heater, they can shift when the water's being heated," and that is what happened to mine.

The contractors they hire don't seem to always be the best. The last contractor that came out was okay. But the times before that, I was not happy. When the contractor showed up to fix my heater, he said it would be about a week and a half till I could get the part. The contractor themselves sent me a separate bill before they even came back and fixed the unit, trying to say that I owed them $350 because they were gonna be making all these lines and doing all this stuff. I said, "Dude, no, you didn't. I have two invoices right here saying that you did none of that work." So the chick told me that she was gonna put a lien on my house. She can try, but I used to work warranty work. So I know how these companies work. I wrote a review on them and posted the two invoices. They never put a lien on my house. I never heard from them again. They were shoddy contractors.

The service was wonderful. They were very quick and fast. My dryer went out at my home and my husband dealt with the technician. He said he was very quick and fast, and he knew what he was doing. American Home Shield saves you a lot of money and time because all you have to do is just fill out the information, tell them what you need, and they're right on top of it. They already know what they have to do when they come out.

We've been very happy with the service. It was really hard to communicate with American Home Shield and get them on the phone originally, but it seems to be a little bit better now. The coverage saved us tens upon tens of thousands of dollars. We have had air conditioning and furnace replaced, and appliances fixed in a timely manner. The last claim that I had was for my dryer. It smelled like it was burning and turned up there was lint that caught on fire. The technician cleaned it out.

I called them when I had a claim and they set up the appointment. The guy that came out was really good. I had to pay $100 for the service appointment and that was it. I was happy about that. The cotractor was out the next day. It was quicker than I expected because the home warranty people said it might be a couple of days before the contractor contacted me but the contractor contacted me within 15 minutes and scheduled an appointment. But there was a little bit of a language barrier with the individual I spoke to from American Home Shield, which is nobody's fault. That call took a little bit of time because I had to keep rewording my question to make sure that she was answering the right question. But the results were fine. She was very helpful. They got it all done.

I called in a washer/dryer claim. They sent out a repairman and the washing machine was beyond repair. He said we needed a new one. American Home Shield gave a replacement value. It was really quick. Everything went great. I'm hoping that they received our email with a copy of the receipt for the new washer.

American Home Shield has been good. We've always gotten covered everything that we've ever filed a claim for. Sometimes though, it's a little slow-moving to get a repair done. But the situation where it took a little bit was understandable. We had an AC unit that needed to get repaired and it was height of summer. And from what the technician told me, they were backlogged. So, it took a little over a week for them to come out to our house. But the AC was repaired that day. When we first started with American Home Shield, you had to call in and file your claim. Now it's all done online and it’s easy. It takes about five minutes and within 24 hours, I had a technician reach out to me to schedule something.

My house is a little old so I've used American Home Shield a lot this year and I have no trouble with them at all. I had services done on the washing machine, the faucet and electric and the techs came. Now, you can even do the service online so you don't have to call and wait. So, it's quick. I’ve had a very good experience. If something goes out, the techs come and fix it, and I don't have to worry. The last time, I had to call AHS because I was having an issue. The techs couldn't fix the problem so they were out here twice. The customer service was excellent. The price of the service has been going up and up but so has everything else. It is what it is. It's standard for the economy right now.

I had a dryer that went out and I ended up getting a new one. I also had a couple of little plumbing issues and plumbing companies came here and did an assessment. If I have to pay out of pocket, I just do it. It’s 125 up front. If they can repair it, they will. But if not, they'll tell me how much I would have to pay. The contractors have been great. I used to be with Colonial and I found out there was a difference in the way they do things versus American Home Shield. They send somebody out to your home, give you an assessment and then, try to reach out for prices out of the sky instead of the price for the job that needs to be done. It would have been $700 for the repair but I ended up paying 2,000 some dollars out of pocket.

Bert's Appliance fixed everything and did a great job. American Home Shield covers everything and the service is good. I highly recommend it.

My washer wouldn't spin out and after I called American Home Shield, the techs came a day later. We had to wait four days for the part but the techs fixed it as soon as they could get it. AHS was wonderful, quick and helpful. This is the second time they had to fix my washer. I have nine kids and they help me with laundry. The oldest one overloads the washer so, she should know by now how to wash clothes but doesn’t want to. And the same thing happened. The clothes wouldn't spin out and she just knocked the agitator off the track.

I had a leak in my coils in my HVAC unit and after I submitted the claim to American Home Shield, I had an appointment within the day. It was quick. I submitted it on a Friday and got the confirmation of an appointment on Saturday for Monday. I have another company that does my HVAC so they were the ones who diagnosed it. Then, the technician from Legum's came out, confirmed it, and put in a sealant solution within the refrigerant. We haven't had problems since that we know of because it is a very slow leak. I would recommend American Home Shield for the base warranty for your house stuff. That was the first time I ever had to use them and it went flawlessly. I got everything covered and it's reasonably priced. I have a lot of expensive electronics that it covers.

The representative was very helpful. Everyone who has been sent has done a good job. They've been on time. If they didn't fix the issue, they're quick to come back and try again. AHS gives peace of mind. I know that I can call one number and get help when something breaks.

We had a cracked pipe and our water was turned off. When the water came back on, we didn't have any hot water. I called American Home Shield in the morning and their people were here by 2 o'clock in the afternoon. They were the nicest. They didn't just go, "Oh, yeah. You need a new hot water heater." They asked me to come and showed me a couple of buttons had flipped. Also, the heater had thrown off the switch in my fuse box. They pushed the buttons and showed me what happened. They also showed my granddaughter what we needed to look at next time. I'm so happy. AHS took a weight off my shoulders. If something happens, I know that within a few hours or by the next day, I'll have help. I don't worry about it anymore.

I let American Home Shield know that my washing machine wasn't spinning properly or cleaning. It was making a very loud noise. They had someone come out and the guy inspected it and let me know the parts that needed to be replaced because of the age and the wear and tear. They ordered it and came back about a week later and replaced it. The tech cleaned everything up after he was done and it was good.

Last year, I needed a part for my stove and that took two months to get in. Other than that, AHS customer service is good. The last tech was quick. Recently, my washer's agitator was making noise. The techs changed it and now it's not making that noise anymore. I recommend AHS.

American Home Shield has been amazing. A month and a half after I got my warranty, I had damage to my refrigerator. The techs announced themselves when they got to the door. They put booties on their feet before they came into my house which was respectful. They were very courteous and patient. They did everything they had to do and cleaned up. I had another issue and they came again. They did a fantastic job. So, I'm very pleased with AHS.

My experience with American Home Shield is good except for their delay in getting a technician or repair personnel out versus getting a product replaced in a timely manner. I've been waiting for a refrigerator for three weeks now. They're going to replace it. Once they diagnosed the problem, they said they had a backlog of repairs. But getting a new refrigerator takes longer because they usually schedule two weeks out in order for delivery to happen. Working with the contractors has been great as well as being able to see the status of your work order. The open access online is good.

I submitted a claim for my air conditioning unit and that went well. The repair people had get parts and we waited a few weeks. It was all based on parts coming in. The AC is in a different part of the house, so it didn't bother us. So far, things have been going well with American Home Shield. I haven't had any problems and I'd tell friends that they could get it. However, prices keep going up and that bothers me a little. I'd shop around.

My last two claims were both for my furnace, and the customer service was very good. However, the company that got assigned the first time never called or set up an appointment, so I had to call back. American Home Shield had to assign somebody, and that company did a great job. They did a great job this last time too. It was the same guy the last two times, which is nice when they can do that because then they know the furnace and they know us. He was a super professional young man. He was very nice, and he explained everything to me very well. It was very good. The floor fan would come on, but it wouldn't heat, and there is a vacuum-type thing that got stuck. The young man showed it to me and he just had to unstick it. Everything is working great right now.

I've had American Home Shield for quite a while. The customer service can be a little slow, but it's nice to have the appliances under warranty and they're good about most things. For example, the air conditioner I had wasn't working properly, so they came out and they fixed that. They had a limit on how much of the coolant they would pay for, and that was quite a bit lower than what the actual coolant price was, so the repair was still very expensive. However, they still covered the rest of the parts and the labor, so it was worth it. I also had a problem with my refrigerator, and they came and replaced it. I was pleased. When I told them that I had a problem with my garage door opener, they set up a service call. The service guy came and looked at it, then he came back a couple days later and fixed it. He was very friendly.

They're professional. Simply having them as a service provider helps me with my tenants. When I tell them, "I got insurance on all the appliances. Don't worry about it.” That goes a long way. If something breaks, AHS is gonna fix it. A lot of times I go with their first recommendation. But if I find that it's gonna be two weeks before that person could come, sometimes I'll call back to American Home Shield and say, "Let's check somebody else." I like that about AHS. What I don't like is sometimes, it will take them a long time to get somebody out there.

American Home Shield has been very good. I don't have to look for a contractor and I know they have already vetted them. Recently, my heater was not working and it would go on and off. I called the home warranty company and they sent out a contractor. He worked on the heater and found something that was wrong with it, fixed it, and set it to go on at 7 o'clock in the morning to 73 degrees. It went on at 6 o'clock in the morning at 83 degrees and I was not able to get it to change, so I called in again. The contractor told me what to do and I'll check it in the morning to see if that corrected the problem.

Our main toilet was clogged. As soon as I submitted the request for the plumber, I got the name of the plumbing company that was supposed to come. Their service was good. They were very helpful. They did their job and left. They were also polite. It's functioning fine now. This is our fourth year with AHS. They're usually very prompt. I don't have to wait. Every time we've called them, they've been very responsive. They're worth it.

Having AHS is convenient. I don't have to go hunting for contractors. Recently, the fan seized up and was acting up. They replaced it. Everything's working okay.

We had a clogged drain. I submitted a claim online with AHS. Their website was very easy to use. The techs came out in five hours. They were able to take care of it right away. I would recommend AHS.

They're very good with my heat and I never have a problem when they come to fix that. But I didn't have a good experience with my microwave. When the techs came to check it, they said it'll be a couple of weeks. But then they sent me an email later that week saying it would be almost three months. I called them saying I'm not waiting that long. I went for a replacement and that option only gave me up to $300 which cannot buy me anything like the microwave I had.

I had two people come out, one for the garage door and one for the refrigerator. From the time that I put in for the request until the techs came out, it was a good experience. With the garage door, it would go up but it wouldn't come down. So the tech repaired that and he was very pleasant and respectful. For the refrigerator, it was leaking and the tech fixed the leak. He was a very nice young man. He also said that I needed it to be clean and I knew it had a lot of dust and other stuff. The price he gave me was $49 and it wasn't outrageous. So I paid him for that since that wasn't included with the coverage of American Home Shield. Everything has been working fine since the services. I like that with AHS, you know what you need to pay ahead of time and the deductible was affordable for me. Their customer service was also very good.

American Home Shield's website is user-friendly. I was able to log on and my information came up then I submitted the claim for my air conditioner that stopped working. The only thing that I would complain about is that it was Saturday night and the system assigned me to a vendor, but the vendor didn't call me. I had to call them. When I reached out though, the vendor was responsive, and they asked for my address and came the next day. The service was great. The drain was clogged and the tech unclogged it. He explained everything he was doing as well as gave me tips about how to change my filter. I've been in the house for five years, and every time I put the filter in, it was a struggle. The tech said, "No, because it's stuck in it. You have to turn the unit off to change the filter."

So far, American Home Shield has been good. All I have to do is call, give them my policy number and tell them what's wrong. They assign a service rep and it's usually within 24 hours. My most recent claim was for an electrical problem I caused. I was trying to change a light fixture and I screwed up, so AAA Plus Electric had to come out and they fixed it. They were efficient and fast, and the repair guy was very sharp as well as pleasant. He explained everything, what he was doing, and he didn't call me a dummy for what I did.

I had a leaking pipe and AHS set me up with a plumber who was incredibly responsive. They weren't able to fix my problem right away because I needed to have the water shut off, so they kept my claim open until all that could be taken care of. Then they came out and fixed my problem. The people that they set me up with were top-notch. I was surprised at the fine-tune machine that the big plumbing company had and how accommodating they were when I had to have the water shut off.

The connection from the wall to the toilet for the water had crumbled. The tech who came out replaced the parts and everything has been fine since then. I went online to submit this claim with AHS and their website was so-so. But I haven't had much luck with Home Shield in trying to get past the set information they have there. When I wanted that a certain company not be sent again because they did a lousy job, it was tough to find any place where you could do that. I was also having trouble finding anywhere to call. So, the same company came and did another lousy job. I'm thinking of canceling my policy because the communication is impossible.

I love Home Shield. I have two houses covered, and they definitely saved me a good bit of money. When I request for service, it's always the computer, and it's always right on the spot. I like it. American Home Shield contacts the people who do the work, and it all plays out within 24 hours after I contact the home warranty company. The technicians that they recommend are always professional, courteous, and friendly. They've always been good, and I've never had a problem out of them.

We were gone the weekend, and when we came home, my refrigerator was hot. Everything was ruined in it. I had luckily just gotten American Home Shield the month before and it had just become effective a week. I went online and did the claim. It was easy. Somebody called me that night and came the next day. He told me my fridge is ruined, the motor is shot, but I have not heard nothing from American Home Shield yet. I was happy that I got someone the next day, but it still says the claim is still processing. I've been living on coolers for two weeks. I'm discouraged.

In the last two weeks, I referred two people to AHS. When the water heater had an issue, I submitted a claim by internet and their website was easy to use. I got a response within a minute or two and the techs came out to diagnose it that day. They had to order an anode rod then they had the heater fixed within the week.

AHS is efficient. I like the security of knowing that if I have a home repair that needs to be done, I have my copay and don't have to make that huge payout. Recently, a contractor came for a bathroom faucet. The toilet and the showers needed to be fixed as well. They fixed whatever plumbing issues we had.

I like AHS. Any time I had an issue, they took care of it very quickly. In a couple days, somebody was there. I also like that everything in the house is covered and I don't have to worry about it. Recently, my dishwasher quit working. The techs came out, put a new pump in it and put a new set of push buttons in it. It works good now.

I like American Home Shield and their fast response. I call them for service requests and it's very easy. They say it's a 10-minute hold, but it pops right on. It's not even two minutes, and the reps have been very professional. The only thing I have an issue with is the warranty. It should be at least 90 days instead of 30 days. Other than that, I am very satisfied. I've also been very pleased with the contractors. Recently, Budget HVAC took care of my furnace. Two guys came and they did such an awesome job. I love them. They replaced my control board. After the furnace was repaired, I had an issue with the filter and they came back the next business day and replaced it as well.

I am to call the repairman to come out for the fifth time to fix my stove. It continues not to function and it doesn't seem like they can do anything to fix it. They were just out here with doing some basic parts. This has been going on for 5 months. The technicians know their stuff. However, I don't know if American Home Shield has to make all the decisions on what to spend. They don't wanna spend a whole lot of money. They're not willing to pull the trigger and do what's necessary to completely fix which is replace it 'cause that's gonna be expensive for them. There was also a plumbing claim, but they said they didn't deal with that. I went back and read the fine print, and they don't deal with that so I can't argue with that. But the reps at American Home Shield have been very pleasant. The other claims were taken care of.

I had a plugged drain line. The website of AHS was relatively simple to use when I submitted a claim for it. I had two plumbers out. One guy couldn't do anything. He was terrible. Integrity Plumbing was the second one and they were very good, professional, did everything I asked them to do, and solved the issue. I've tapped into AHS a number of times and it's generally been a heck of a lot cheaper than not having it.

Recently, the turn-off and turn-on valve was leaking. Monty's Plumbing & Septic Tank Service came out. The tech was very polite. He had to replace it and now it's great. He did very well. Highly recommended. I like AHS. It is good insurance and protection. I know they would fix my issue. You don't have to worry about calling anybody, you just call them.

The second time I used American Home Shield was a lot more faster service than the first time. My water heater wasn't working the first time. They had to change out the water heater. I had to pay a service fee for that. There were some parts with the new water heater that weren't covered under the warranty. I had to pay for a couple of parts also. It took a few days to schedule it out and get done. That was one thing that I wish it could have happened sooner. The second time, the new water heater was only working partially. They showed up quickly and had to change a part. The guy who came recently did a very good job.

So far, my experience with AHS has been good. But I need for them to send over the people to service my heating and air unit. Last year, they called me. But this year, they haven't. Maybe they sent it in an email, but you get so much junk email that maybe I just haven't seen it. The young man that came out here and checked the water heater recently, came back and installed it. He was phenomenally polite. He explained a lot of things and he knew exactly what was wrong from the get-go. It was fairly simple. However, the price of AHS is probably a little bit high. But during the moment I feel like I needed to get it, I got it and I'm not starving because of it.

One of the furnace didn't work. I couldn't get any heat in the master bedroom. The thermostat went blank. The repairman who was sent out was very professional. He texted me. When he got to my house, he rang the bell. I asked him if he had a shoe covering. He said, "I'm going to my truck and come right back," which he did. He checked it out and made sure that the thermostat worked. Before he left, he told me that within 30 days, if I still have the same problem, to just call. He will come with no charge to check it out again. I previously had American Home Shield but I was a little bit disappointed. But now, I would tell others to sign up with them. I have no regrets.

When we first started with American Home Shield, it was $35 a month. Now, it's $81. Plus, we have to pay the $100 as soon as we make the contract with a repairing person. Recently, we discovered a leak that was running down our basement wall. We called American Home Shield to send somebody to find out what the cause was. My complaint with them is they use foreign agents. I have a terrible time understanding people with any kind of accent. But other than that, the rep responded quickly and gave us a name and the telephone number of the company they were going to have check out our problem. We didn't have to do any searching to find somebody to do this.

We've been pleased with AHS. We renewed their service. We did a couple of appliance-related repairs and one visit for the heating system. The claims process has been very easy. I put the request in and paid the flat fee, and the person has visited and done the repair. The techs have been great. Having AHS is going to allow us to maintain things more. Small repairs cost so much. We just had the ice maker give us a problem on the refrigerator, and it was a $300 part. This service made it affordable to repair. However, recently, I had an experience that I'm not so pleased with about the heater. There's a promotion where you supposedly get a free heater inspection. When I looked at it, it wasn't really free. We have two zones so it would be an additional $100 because of the second zone, but also seems as though they're having you sign up for an additional service contract with an additional company. I was a bit turned off by that particular offer.

I love American Home Shield. I've had two incidents where I've had to have an item fixed for my home and each time was a very pleasant experience. They were timely in making appointment. The company who came out was timely as well. They were courteous and let me know that they were on their way. They seemed very honest. The first incident I had was a new dishwasher. When they came out to diagnose the problem, they found through attempting to order the part that that dishwasher and the parts were no longer available. The company had discontinued that model. American Home Shield sent me a link and allowed me to choose a dishwasher that I wanted to use to replace it. I made my selections and the dishwasher arrived. The contractor came and installed it. They didn't damage my home or break anything. The installation was perfect.

The repair people have come out twice, one for my air conditioner and another for my heating. With the furnace, I could hear the fan initially cut on, but after about a minute's time, the fan would cut off and I wasn't getting air blowing through the duct work. I put in a request for service through American Home Shield. The gentleman that came out this time was Caleb, and he was very professional. He immediately identified the problem, ordered the part, and it was fixed within about two business days once the part came in. Caleb determined the circuit board was faulty, so he replaced it, and now the furnace works like a champ. I've told a bunch of friends about American Home Shield, that I should have gone with them sooner had I known about it and that I'm very pleased. They're in awe, like this can't be true, but once I tell them my story, they're thinking about doing something similar.

We're still working with American Home Shield through a project right now. We're waiting to hear back from the manufacturer. The heat exchanger is under warranty, and they no longer make that heat exchanger for my unit. There's supposed to be a substitute one and they're trying to track one down right now. I haven't had a resolution yet, but so far, so good.

We had a problem with the water dispenser. I called American Home Shield on the phone and it was very easy to get through to a representative. The technician who came out was a lady and she removed the part, checked on the appliance, put it back together, and made an order for the replacement part. AHS is good overall. What I like most is I know who to call. Regardless of what the problem was, I'd call the same company and I would get the service. The downside to it is the amount that they charge for the protection. You can either do a breakdown maintenance or a preventative maintenance. I usually prefer preventative maintenance to breakdown maintenance, but the cost of calling home services is $100, which I think just for preventative maintenance, it's high.

The motor of my ceiling fan burned out. I called American Home Shield and told them I was having a problem with my ceiling fan and it was pretty easy getting a rep. They got in touch with Kelly Brothers. American Home Shield told me that they had called Kelly Brothers and then Kelly called me and told me the man's name that was coming out. He was very informative. He told me what the problem was and how they were gonna have to do some more work on it to get it into code. They would have to replace the ceiling fan. We're still working on this. Kelly is just waiting on American Home Shield to give them permission to finish up.

Interaction and service were decent. But the contractor did not have the right equipment to check everything. For example, they didn't have a ladder to check the light bulbs that we have reported that were out around the parts of the home. And they said that it would be additional charges to come back out there or to have a two-man team so that they could have a ladder. But the area that they troubleshot works fine now. They did do a good job at what they were able to do. We were able to get a roofing company who looked at the roof and the gutters who changed out the light bulbs and the light works perfectly. They should be more prepared, call the customer ahead of time, and having more detailed notes, or I should be able to enter more detailed notes on American Home Shield's website about exactly what is going on.

I've had a good experience overall with American Home Shield. I've had about five or six different services. I had some lights done inside and out. I had someone here for my tub, some other appliances, my refrigerator, and the toilets. I had a guy come here in a timely manner who fixed my microwave. The service was good. He got the parts, came, looked at everything, took the part out, and walked me through everything. He told me what I needed and what was going on. He ordered the part right in front of me and then told me the estimated time that the part would come out.

I've made three claims with American Home Shield. One of them was a dishwasher claim that it had some hose leaks but it had caused significant damage. I had to replace the whole kitchen floor and they were not covering it. They don't cover the ancillary damage that the appliance caused, so I was unhappy with that. I thought that was included in the deal. I can't put the dishwasher back in until I have money to replace the kitchen floor. I've got the parts, but the appliance repairman said he would not reinstall it until the floor was installed correctly because if the floor is damaged, then he wouldn't put it back on top of the damaged floor.

American Home Shield has been good. I had a little issue with one of the maintenance. There was a part in a pipe that they had to fix, but they were trying to do a lot more than they had to and they were charging me to come out of pocket for something that was a simple fix. I ended up just fixing it myself. There have been other claims. They'd taken care of the claim for a stove. AHS comes through when they put a call in within the first 24 hours. They give you a phone call, set up an appointment and the technician gives you a heads-up so just in case you're not home, you can be back home before they get there. The technicians were good.

My garbage disposal was not working. I made a claim through the American Home Shield website and that was pretty easy. It was just a few clicks. I was given the name of the service company, the date, and the time that they would be coming. Someone came out, looked at the garbage disposal, and diagnosed that it was faulty and not working anymore. He changed it with a new one. The service was pretty solid and the unit is working well.

Last year, I had a water damage in my basement but American Home Shield did not take care of that properly because the contractor should have brought fans to dry the carpet. And because they didn't do that, I had mold in the basement and that cost me $6,000 to remove it. He just said I needed a new water heater, which I paid $3,000 to get a new one because it's not covered. And every month, 200 is deducted from my checking account. Now I have the drywall taken off, which would cost me another $10,000 to do the basement and put new carpet. If the guy that came to fix the water heater brought the fans to get it done, I wouldn't have had this $10,000 now. I am very disappointed with my experience in 2022.

My pool spa wasn't working properly, so I had American Home Shield send a guy out to look at it. It went pretty well. The tech came out and diagnosed the problem and took care of it pretty quickly. Everything is working.

Lately, every time my house has an issue, there's an issue with American Home Shield doing things. I had an issue with my tub and the water cut-off valve. The contractor came out and located the issue as related to the tub engine not working, and they fixed that. But when the Whirlpool engine shut off, the cold water shut off in the other bathroom. So I assumed that both of those were connected. Then they decided what was connected. But the plumber they sent over couldn't isolate what the point was.

I've had a decent experience. What I like about the warranty concept is I could just call somebody and have him come out to check my appliances. And the fact that they've been efficient and professional. So, I've been grateful. American Home Shield sent someone out a week or so ago to fix my oven. I couldn't get my oven to come back on. The contractor was out four days after we scheduled. So, it was quick. I've been pleased with AHS since I've had them. So, I'll continue to go with them.

The contractor that came out was great. They were helpful and very professional. Sometimes you're around certain people and they give a shady vibe, but I definitely did not get that from them. When the tech looked at the dryer, he said what was needed to fix it. He was honest and said, “I don't know, with how old it is, once they look for the part, if it'll be easier to do the part or just to get a new dryer. But they should let you know in a couple of days.” When we did the first selection of the new dryer, they left off a couple of features so I had to call and let them know. Then they updated it, and we picked it. So we're getting a dryer delivered soon. Overall, American Home Shield's service is fast and it takes the stress off of figuring out who and what whenever things go wrong.

I asked for them to come out one time and they took so long that I couldn't wait any longer. I had to fix the issue without their assistance. Also, sometimes, they hire companies that are disreputable. I had a situation where the door to my microwave was broken and it was covered. They hired somebody to come out and that company said to replace it. When the work order got back to the company, the head of the company in cooperation with American Home Shield said it was not covered and they refused to fix it. And if the provider doesn't come out timely, I would call and they would give me some bunch of baloney of why they couldn't change it to another provider. The delay was too much. I've had a couple of really bad experiences with them and there's no way to get through. They don't call back and they don't have supervisors on. There's really no effective way to discuss the issue with them. I'm over American Home Shield. The way they treat their customers is not acceptable.

The only problem I had with American Home Shield is that when I call to put in a request the people are overseas and sometimes I barely can understand them. Also, a couple of their vendors are hit and miss. But most of the time, they're pretty good. I like that I can just call them instead of trying to locate a certified person to do what I need done in my household. Recently, I had a stoppage due to hair in my sink. I put in the request on a Friday and the techs were here Tuesday morning.

AHS did fine. The last time they came was to switch my furnace over to heat because it wouldn't go on. It was a bad switch. They ordered it and the techs came back within a week to fix it. I like that when I call AHS, the techs come right away. Most of the techs so far have been right as well. They know what they're doing.

Their service has been great. My recent claim was for my dryer. It went well and fast. The techs were very good, thorough and knowledgeable. I had to pay out of my pocket of, the price I usually pay, $100 a claim and they covered the rest. But my claim is still open for 30 days. They couldn't find the source of the problem. If it comes up again, then I won't have to pay anything. Having AHS is good because if they're not around, I probably might be paying way more than $100 out of my own pocket. I like AHS. They are very thorough.

The contractors they refer have taken care of my issues in a timely manner. The only thing I pay is the deductible. Do not go without the coverage.

I like that AHS is very professional, courteous and respectful of the home. Recently, I had a claim for a hot water heater. The contractor was very quick and the tech was right on the dot. I went to check on him and he was already done and cleaning up the area.

The motor in my refrigerator was really noisy and the ice was not staying frozen. I knew something was wrong. I submitted a claim online through American Home Shield. I went to the website. It said, "Submit claim". I pushed that and it walked me through what the problem was. It was easy. I received the name of the company, the phone number, a brief synopsis of who was coming, and that they would call me. The service I received from the contractors was good. The tech's supposed to be coming again this week ‘cause once he got the motor, there was another problem. So, he’s fixing that too. I like that with AHS, I don't have to worry about bills, about how much stuff is gonna cost to repair, ‘cause things break.

Having AHS is convenient. Their portal is user-friendly and easy to use. When I have a problem with the plumbing or electricity, I just check off the boxes and then I put it in a little comment if there's a space for me to type on. Usually, the contractor calls me after 24 hours and asks me for a comment. I don't have to wait for the next two weeks. They fix my issue right away.

I've been their member for over 2 yrs, and once I decided to cancel, they really give you a run around. Speaking to several people overseas to try and sell you on staying, offering to lower the price or whatever, then transfer you several more times, have your call dropped several times until apparently it's some Member Resolution department that is the only department that can actually cancel your membership, and NO, no no no, they apparently don't have a direct number, AHS wants to waste your time and put you through several bad English people who try to upsell you and magically "know how you feel", I don't know where they get these Marvel Agents with such superpowers. After wasting half a day, and repeated calls, I finally got to talk to this famed Member Resolution dept to cancel. No respect for people's time or proper customer service. Never Again!

Tony, the guy that came out from Discount Contractors, was great. He worked until he found the leak. But the communication between Discount Contractors and me was terrible. My bathroom is back together like it should be, but I was so stressed out after the claim finally got handled. But American Home Shield has gotten better over the years. It used to be where you couldn't get anybody to come out for at least three days once you put a claim in. Now, they're a lot faster as far as them sending somebody out.

AC broke down in July, took half a day to get through to AHS so I could talk with an operator. Operators speak very poor English. Parts for AC were on order for several weeks. I had to pay $12,000 for a brand new AC as I could not wait several weeks for AC parts, AHS refused to cover part or all the of new AC. They said I chose not to wait weeks for parts. Waste of money.

There's a place to go to on American Home Shield's website to file a claim. Within a few minutes, I got a text message telling me that a company had been assigned to the case and that they would be contacting me shortly for appointment confirmation. I prefer talking to somebody, but it was convenient enough. Recently, I had evidence of a leak in the wall behind the refrigerator. A repairman came out and pulled the refrigerator out. Immediately, he noticed a drip coming from the valve. The valve body has several parts. One of the parts was not screwed down tight enough. It developed a leak. All it took to stop it was for him to tighten this top part down a little bit more. Then he double-checked to make sure there wasn't anything else related to the plumbing. He discovered a leak on the refrigerator, which was a separate issue. Plumbing stops at the valve. He couldn't even address tubing.

American Home Shield has been great. We had an issue with our pool pump. It took way too long for them to come up with a decision because the first contractor didn't like their bid. That was at the very beginning, and we were very skeptical then. We haven't had a lot, but we've had a few things that have been handled very quickly and to our satisfaction. AHS is easy to use. If you have an issue, you call. Our first issue didn't go well but it ended up getting fixed. It's nice having that peace of mind. Our son’s air conditioner went out recently, and it cost him $12,000. We were like, “You should have bought American Home Shield.”

The company that we were signed up with was just nickel-and-diming us every time we needed to have something done. They didn't have proactive maintenance like American Home Shield, where you can go ahead and get someone to come out and do an overall checkup on something before you have it break down. We switched to American Home Shield and so far so good.

In the most recent claim, the contractor resolved some things and then told me the insurance wouldn’t cover some other things so I had to pay out of pocket for that one. Before that, I had a claim for the dryer and it took forever. The gas people were telling me there was nothing wrong with the line but the technician was saying it was the line and not the appliance. I had delays in some things and I had to go back and forth. But at the end of the day, it got resolved. American Home Shield gives me peace of mind that, at least, I have some sort of coverage just in case. You can't trust all these appliances sometimes. So far, as long as I know I have them, they're reliable.

American Home Shield has been bad over the past eight years I've been with them. The first couple of years I had them was easier and a lot better than the past few years. Mainly, the contractors they have come out to do repairs are horrible. There have been multiple times where plumbers have come out and not fix the problem. The biggest issue I've had was that my roof had a leak in it and they contracted this roofing company to come out to fix it. I paid several thousand more dollars because this roofing company told me I needed to hold backside of my roof replaced. They replaced it but did a horrible job. None of the leaks were fixed. They stepped through my roof ruining my ceiling that they never came back to fix. Even getting ahold of American Home Shield to try to make it right wasn't good. The company just ditched and dashed and nowhere to be found ever again.

Our AC was blowing out hot air. I did the claim online and it was fairly easy. It was a very simple process. The contractor had to come back out to do some other things. Then I had new tenants moved in to my home this past Friday and they told me that the AC is not working again.

American Home Shield is not a good company. The latest thing that took me over the edge was the air conditioner. I live in Florida and this was back in July when we were having those 100 to 103 days. I called on a Friday to request service. They immediately responded and said that a repairman had been assigned and that he would contact me within 24 hours, which he did. But he explained to me that he couldn't get out to repair my air conditioner or look at it until the following Friday.

I sent in an air conditioning claim and American Home Shield sent somebody out within 24 hours. The tech rectified the problem while they were here. He did a good job. Submitting the claim was pretty painless. I've done it a couple times and it's been pretty straightforward. The American Home Shield reps listened to my needs and they responded to them. It was good. They had a price increase, so I'm not real happy about that. But it's understandable.

One of my stove burners was out. I logged on the website and told them which one I was gonna do. Sunline Appliances Repair came out and the tech was very knowledgeable and professional. He had to order a part and he came back within three days. He cleaned up his mess and he was in and out.

I've had a compressor replaced and it cost me $75. I've had several things done around the house like the microwave, dryer, and air conditioner. The warranty has been worth the money every month. The claims process is cut-and-dry with the exception of the compressor.

My washing machine and my stove were repaired. I just needed a little piece for my washer. But I have not had my dishwasher replaced yet because I'm not in town. So I have to wait until I'm there to get my dishwasher replaced. My roof was a disaster. The techs came out but did not repair my roof. They lied and said that I had leaks in my kitchen and they repaired them, and that the leaks went somewhere else. They never resolved it. American Home Shield said that I exhausted all my allowance for my roof leaks and sided with the roofers. It was very disappointing. Whatever the roofers did didn't work so I was totally disgusted. I called customer service and they said that they were gonna do an investigation. But they came back and said that it is what it is.

AHS had been working on a GE under counter ice maker from November 2022 to July of 2023 without a resolve issue. They finally said it wasn’t covered under new warranty, they did not fix or replace item even though I followed their guidelines of calling within the 30 day warranty of workmanship, which they had a hard time getting him back out (UNIVERSAL REFRIGERATION), they finally stated I had a new contract that no longer was covered and increased my monthly rate by double. Left with an ice maker that doesn’t work and did not replace it as stated on their website and advertisement.

AHS has been fantastic and I haven't had a problem with them. Their price is reasonable as well. Recently, we had an air conditioning unit that went out and they replaced it. The whole process took a little bit longer on my part as I've been in the process of remodeling my home. So, I had to deal with financing. But overall, it took a very short time. The contractors worked with us very well and I can't say enough good things about Derek, the dispatcher and manager from Speedy Heating and Air Conditioning. I had some difficulties because of the time of year and high demand, but he got me worked in as soon as he could and got everything taken care of. So far, the new the AC has been working great, too.

The faucet broke in my kitchen. I submitted an online claim to American Home Shield. They just ask you for your name and they request information, and then you have an account established. They also assign you the contractor. Dave and Sons Plumbing was sent. They were average. They were supposed to replace my faucet with something comparable to what I had. I had a chrome colored faucet. The tech was like, “All I have is silver.” I said, “You don't have any other colors?” He only had one in his truck. My faucet broke, so I was in desperation. So, I just took whatever he had.

I’ve had a contract with AHS for 3 years. I put a claim in because AC stopped working and garage door opener quit. They denied both claims. They charged me a $50 cancellation fee even though I was fully paid. They offered me $80 to replace my opener. STAY AWAY!

I requested service from American Home Shield for my dishwasher and stove, and the claims process went really well. We just did the deductible. I loved the contractor they sent out here. He was awesome. He had to come back because we were waiting on a part. They didn't have it in stock, but it was like a couple of days and then it was fixed. I love having AHS.

We had some parts of our refrigerator that needed to be repaired. The ice maker wasn't working at all anymore and we had issues with the door part falling apart. And a couple of trays in the fridge itself that were also falling apart. We submitted a claim with American Home Shield online as an appliance repair. But there was no good category for those other items. So, we had to make a note. We got a message saying that it was assigned to the appliance company. They called me and scheduled the next day. We did it in the evening and they called me the next morning and scheduled a time when they could come out. They were very accommodating and also very good at explaining things to me.

It wasn't good at the beginning because I have to keep going back and forth with American Home Shield. And they kept trying to get somebody to come out and look at something. The person already knew that they couldn't find a model number, but they kept sending someone else out there to do the same thing. So, the guy told AHS that they just had to do something else because they couldn't find one. So, AHS put it to me to go ahead on and purchase a microwave and they reimbursed me. The reimbursement came quick because I sent AHS the invoice for what I purchased. I pay the monthly and they still charge me a fee for someone to come out. So, I'm getting ready to get rid of AHS because it doesn't make sense to go through what I did.

When I tried to turn on my heater, the air conditioning would come on instead of the heater. I went online to submit a claim to American Home Shield. They gave me the name of the company and a window of time that someone would be here. A tech came out and looked at it. What also happened was I got a new thermostat, and whoever put it in there didn't wire it correctly. The tech just had to rewire the thermostat so that the heater would come on or the furnace would come on. He is a lovely person. He's a very nice guy. I’ve always liked the second time he's come out to my house. He's very informative. He tells me exactly what's going on and what he has to do. He's prompt. He's always on time. He tries to get the job done as quickly and efficiently as possible. Everything is performing well. Having AHS, somebody reliable will come out and check and repair the equipment.

I signed up for a middle of the road plan with them. About 6 months later my monthly payment increased with no email and no phone call. They just decided it was time. One customer service agent stated the reason was that this is an increase everyone sees due to inflation. Another said it was so they could pay the technicians. I really think it's because they need to make money on their newer customers now.

Gardner's Plumbing came out and fixed our toilet recently. The toilet wasn't flushing correctly. They couldn't replace the part, so they replaced the whole commode. I like that AHS gets qualified service people to come out and do the work. And if they can't fix it, they'll replace it. I would recommend AHS.

The rep of AHS was very good. She followed up and had good communication. Told us who would be calling, the name of the company and about what time we would hear from them. The techs were excellent. They had to replace the pump. The AHS rep said to take pictures of what was broken and send it. I sent those pictures to her. She sent them to the contractors and found someone who could have it. They brought it with them. It was really easy and efficient. I like the wide safety net that AHS provides. There are a lot of things that fall under it. I didn't know that our swimming pool could, so I was surprised at that. It covers the heater. We've used it three times in the last year.

When I submitted a claim with AHS, it was easy. The techs that came out were good. They called to make sure it was okay to do everything that was done. They waited and then they fixed it once they got the go-ahead from AHS. Everything's working fine now. I like AHS and I like that AHS covers most of everything, from a small job that can grow into something big.

The thermostat of our AC downstairs wasn't working properly. We figured out it was the AC unit outside. But it was a quick fix. The tech came in right away the next day, first thing in the morning as soon as I checked with him, and he was in and out. He was great. The customer service of AHS was great, too. They also have a good price.

The customer service of AHS was fine. However, for my recent claim, everything has not been taken care of yet. When the tech left here, he took care of one of the issues. But he said that he had to order a special part. Maybe the part hasn't come in yet. We also don't like the fact that we pay a monthly fee and then whenever someone comes out, you have to still pay something. But that's okay too because of the fact that 9 times out of 10, we still don't end up coming out of pocket once it's taken care of.

One claim that was good was when American Home Shield had a technician out at a reasonable time for an issue with the water heater that was busted and the problem was resolved. The bad one is when it took them a long time for a person to come out and then they said that part wasn't covered or that someone else had damaged the item. And this was with an air conditioning.

When I was trying to get my tankless water heater serviced, I didn't get a good result from it. So, I was disappointed. I wasn't getting any hot water. So, the person that American Home Shield sent out told me something I needed to get it serviced. I said, "Service? I had already had got it all serviced before, but he didn't resolve the problem." He didn't give me the proper feedback that I needed from him. So, I had to go to somebody else and spend money out of my pocket because I thought AHS would do it. But I'm still paying the money for my monthly bill.

My experience with American Home Shield didn't start very positive but once they got it straightened out, it was a good experience. I signed up for a contract and when they did it, they put in the incorrect monthly amount. So I called them back to let them know it was the incorrect contract. They had to cancel that and they couldn't get the price right. Somebody was super rude in the customer service department. But somebody reached out and apologized for that experience and said that they would give me a coupon. I didn't care for the coupon and asked to do some training. And it never happened again. So, something must've worked.

American Home Shield's website is easy to use. And the claims themselves are easy. The most recent one was to check the garbage disposal and it was fixed.

American Home Shield did and covered what they were supposed to. I was okay with it as long as they paid the claim. They're very competent. The most recent claim was the air conditioner that stopped cooling. I filed the claim over the automated system. It worked. Also, the tech was a very nice, knowledgeable gentleman, and he explained what he was doing. I liked his knowledge of the product line and what to do about it because it conked out a second time a week later. He came again and fixed it. AHS didn't charge me for the second trip. The process went very well.

I set up a date when Master Tech Appliance could come out because they couldn't come out that same day and it was four days later. They had to order parts and it took about four days for the part to come in. They came out the following Monday and fixed the appliance. So, it took about a week and a half to get everything taken care of. They did a good job. But it seems like none of these companies have the parts on their truck and once they say what the problem is, it goes back to American Home Shield, who approves it.

The garage door wouldn't go up and down right. You had to have the button or it wouldn't work. I called and talked to American Home Shield, and they sent the Ace's guy out. He was good. He fixed it right off and left. AHS also had a guy come and fix my stove. It's somewhat fixed but the oven still doesn't work quite right. It takes us 40 minutes to get the oven to warm up to 375. If you're a cook, that's an awful long time to wait to get something up to a baking temperature.